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Emergency app smartphones
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April 2012 EENA event Riga
Smartphone penetration by age
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Emergency related apps - categories
• Accessability (TC, RTT, eSMS)
• Locate position
• Instructions and information
Medical
• Guide (disaster)
• Dangerous good
• Crowd management
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• Alarm
Victims
• Witnesses (Crowd sourcing)
• Private emergency service
• Reverse 112
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Example: Crowd sourcing - app
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Someone near you gets a
cardiac arrest Press
HELP! to alarm people
around you and the
emergency services.
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http://youtu.be/zQkkFSIDXic
Conclusions: opportunities and constraints
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Location information additional values
Information added values
Interactive emergency communication
Crowd management
Exploiting cloud and crowd
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No standards
Privacy issues
Effects Involvement citizens
Too many apps
GIS functionalities
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Next: GIS for calltakers
GPS information & GIS for calltakers
Next: Challenges 112 EU app
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Challenges: 112 EU app
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Currently more than 100 Apps with 112 calling
Enduser confusion
Developments demand coordinated approach
Communication standards
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112PSAP’s
TPSP
• European and national app-developments
• Service and maintenance 112 app
Next: EGEA questionnair 2011
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EGEA questionnaire outcome 2011
Function score table
•Latlong
t
location information
0 - 10
9,3
Standard messaging for disabled
8,2
Calling line identification
7,5
Latlong-Altitude location information
7,2
Picture transfer (upload)
6,5
SMS
6,4
Text over IP
6,3
Emergency indicator (P/F/M)
6,3
Personal voluntary added information
6,2
Video live streaming
6,1
Next: EGEA 112app
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EGEA: 112 EU app
• 112 App v. 1.0:
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112 speed dial button
Display 112 related information in preferred language
Realisation 2012
• 112 App v. 2.0
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Xfer of Minimum Set of Data, similar to eCall
GNSS data
Deployment of standardisation process
Realisation early 2014
• 112 App v. 3.0
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Seize the benefits of a full IP-environment
Active and interactive emergency support
NG112: streaming and transmission
Timeline 2012 -2015
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Neelie Kroes and Siim Kallas at 112 day 2012 committed:
“to ensure every European can acces a 112 smartphone app,
in their own language”
NL – app development
• E-SMS : Proof of concept app
Speach and hearing disabled communication
• e-SMS
• GNSS information from smartphone
• standard messaging data IP - SMS
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• Planned: Coöperation with relayservice
Development communication app
• Media integrated
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• Pre-pilot European app
Communication standard
• eCall MSD +
• TPSAP – PSAP CEN standard
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“An emergencyapp will only be succesfull if you use it every day”
@REACH112NL
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