Area J Community Engagement Report

Transcription

COMMUNITY ENGAGEMENT FEEDBACK
Working Group Initial Report
Area J: Newmarket and surrounding villages
June 2014
1 Foreword:
This report has been prepared to document all the research and data gathered for Project
Area J (Newmarket and surrounding villages) of the Cambridgeshire Future Transport
Programme.
The Introduction (page 5) provides the project background and process.
The Background Research & Data Collection section (page 6) describes all the methods
used to collect information during this initial stage of data gathering, such as transport
surveys, parish council data and transport operators’ data.
Chapters 6 to 11 present the data for each specific bus route being reviewed under Project
Area J. This includes a description of the bus service, financial information, data collected,
analysis of the findings and a summary. The bus services under review are:
12: Newmarket - Ely (Page 7)
46: Streetly End – Newmarket (Page 12)
47: Brinkley – Newmarket (Page 17)
203: Isleham – Newmarket (Page 21)
204: Isleham – Snailwell – Newmarket (Page 25)
901-904: South of Newmarket (Page 29)
An overall summary of the project area is provided in Area J Summary (Page 35). This
section presents generic findings for the area, such as what would encourage more use of
buses and what transport alternatives are available in the area.
Finally, the appendices provide useful information to support the report, such as
Questionnaire statistics for each village/town/city (Page 63); a Full budget on spending
on subsidised buses (Page 64) and Maps of bus routes (Page 68).
The research combined in this report will be used by the Working Group for Project Area J to
develop options for local transport solutions. This report will also be of interest to local
residents in the affected areas, our project partners and the public at large.
1
2 Contents:
1
2
3
4
Foreword:....................................................................................................................... 1
Contents: ....................................................................................................................... 2
List of abbreviations ....................................................................................................... 3
Introduction: ................................................................................................................... 4
4.1
Project Overview: .................................................................................................... 4
4.2
What are subsidised bus services? ......................................................................... 4
4.3
Transport solutions ................................................................................................. 4
4.4
Project Scope: ........................................................................................................ 5
4.5
The Project So Far: ................................................................................................. 5
5 Background Research & Data Collection: ...................................................................... 6
5.1
Existing transport services ...................................................................................... 6
5.2
Operator data.......................................................................................................... 6
5.3
Community Engagement......................................................................................... 6
5.4
Parish plans and related information ....................................................................... 6
6 Bus Service 12: Newmarket - Ely ................................................................................... 7
6.1
Existing Route Information ...................................................................................... 7
6.2
Financial information ............................................................................................... 7
6.3
Passenger numbers ................................................................................................ 7
6.4
Questionnaire results and analysis ......................................................................... 7
6.5
Additional feedback and information ..................................................................... 10
6.6
Summary of data and analysis .............................................................................. 10
7 Bus Service 46: Streetly End – Dullingham – Newmarket ............................................ 12
7.1
Existing route information...................................................................................... 12
7.2
Financial information ............................................................................................. 12
7.3
Passenger numbers .............................................................................................. 12
7.4
Questionnaire results and analysis ....................................................................... 12
7.5
7.6
8 Bus Service 47: Brinkley – Dullingham – Newmarket ................................................... 17
8.1
8.2
Financial Information............................................................................................. 17
8.3
8.4
8.5
8.6
9 Bus Service 203: Isleham – Newmarket ....................................................................... 21
9.1
9.2
Financial information ............................................................................................. 21
9.3
9.4
9.5
9.6
Summary of data analysis ..................................................................................... 24
10
Bus Service 204: Isleham – Snailwell – Newmarket ................................................. 25
10.1
Existing route information .................................................................................. 25
10.2
Financial information ......................................................................................... 25
10.3
Passenger numbers .......................................................................................... 25
10.4
Questionnaire results and analysis .................................................................... 25
10.5
Additional feedback and analysis ...................................................................... 27
2
10.6
Summary of data and analysis .......................................................................... 27
11
Bus Service 901 – 904: South of Newmarket ........................................................... 29
11.1
Existing route information .................................................................................. 29
11.2
Financial information ......................................................................................... 29
11.3
Passenger numbers .......................................................................................... 29
11.4
11.5
Additional feedback and information .................................................................. 32
11.6
901: Ashley – Cheveley - Newmarket ................................................................ 33
11.7
902: Newmarket – Kirtling – Cheveley – Newmarket ......................................... 34
11.8
903: Dullingham – Newmarket........................................................................... 34
11.9
904: Newmarket – Dullingham – Brinkley – Newmarket .................................... 34
11.10 Summary of data and analysis .......................................................................... 34
12
Area J summary ....................................................................................................... 35
12.1
12.2
Parish plans or related information .................................................................... 39
12.3
Final Statement ................................................................................................. 44
13
Appendices .............................................................................................................. 45
Appendix 1: Project area map ......................................................................................... 45
Appendix 2: Existing Transport Services ......................................................................... 46
Appendix 3: Service Timetables (12, 46, 47, 203, 204, 901, 902, 903 and 904) .............. 50
Appendix 4: Questionnaire statistics for each village/town/city ........................................ 63
Appendix 5: Full Budget .................................................................................................. 64
Appendix 6: Drop-in event schedule ................................................................................ 67
Appendix 7: Maps of bus routes (12, 46, 47, 203, 204, 901, 902, 903 and 904) .............. 68
Appendix 8: Transport Questionnaire .............................................................................. 73
3 List of abbreviations
CFT
M-F
M-S
MTTFS
M-F AM
P&R
WS
Cambridgeshire Future Transport
Monday to Friday
Monday to Saturday
Monday, Tuesday, Thursday, Friday and Saturday
Monday to Friday single AM run only
Park and Ride
Week Starting
3
4 Introduction:
4.1 Project Overview:
Cambridgeshire Future Transport (CFT) is a programme aiming to develop innovative
solutions to the current transport needs in Cambridgeshire. This report supports one of the
projects under CFT that is reviewing all subsidised bus services in the county.
On 30th January 2012 the County Council committed to a three-year phased programme of
reducing the £2.7 million budget that the Council uses to subsidise bus services. The
funding available will gradually drop to £1.5m per annum from April 2014.
The project has grouped the county into 13 project areas labelled Area A to M (see a map of
project areas in Appendix 1). Community Engagement Officers will work with local
communities and partners in these areas to provide alternative transport solutions that better
meet the community’s needs, within the revised budget.
The CFT Team is made up of colleagues from Cambridgeshire County Council, namely
the Public Transport Manager, a CFT Project Manager and two CFT Community
Engagements Officers.
4.2 What are subsidised bus services?
Around 90 per cent of public transport in Cambridgeshire is run commercially with no
involvement from the local authority, with only 10 per cent receiving any form of financial
support (or subsidy) from the County Council. Some of the services only receive a partial
subsidy, effectively operating commercially in the peak time when passenger numbers are
high, then operating on subsidy outside of these times.
The majority of subsidised services operate in the more rural areas of the county where
passenger numbers are low or where the lengths of journey mean that operating costs are
high, making the services less attractive to commercial operators.
The subsidised bus services under Area J are:
12: Newmarket - Ely (M-F – 06:06)
46: Streetly End – Newmarket (Tuesday only)
47: Brinkley – Newmarket (M-F)
203: Isleham – Newmarket (Tuesday only)
204: Isleham – Snailwell – Newmarket (M-F)
901-904: South of Newmarket (MTTFS)
4.3 Transport solutions
There are several ways that transport can be changed to better serve communities, while
being cost-effective. Each project area and bus service is unique and no solution will be
imposed upon the community. Possible options include:
 Community transport e.g. dial-a-ride,
community bus service.
 Connecting services – Creating
transfer hubs to commercial services
 Car sharing (private or social e.g.
(e.g. rail stations, park & ride sites,
Parish-owned car)
and other bus stops)
 Altered bus service (e.g. rerouting
 Taxi sharing/taxi voucher schemes
and/or retiming of operations)
4
4.4 Project Scope:
The project aims to be creative and find innovative solutions to historic transport problems,
but if the best solution is to retain the current bus service, this will remain an option.
There are some limitations to what the project can deliver. Although any transport solution
can be investigated, preferred solutions will have to be workable and affordable.
4.5 The Project So Far:
The project so far has been focussed on information gathering to create an evidence base
for discussion at the first Working Group.
The key stages of the project and approximate timeframes are illustrated below:
5
5 Background Research & Data Collection:
Information has been collected from the following sources:
5.1 Existing transport services
Many areas in the county are served by commercial services which will need to be
considered when reviewing the subsidised routes. In some areas, community transport
services are available to residents which could help with local journeys e.g. to doctors,
hospital, supermarkets etc. The table in Appendix 2 shows what other transport options are
available to the villages impacted by the review.
5.2 Operator data
The bus operators provide data on each service; the data is compiled on a 4-week period
basis. This provides passenger numbers using the service over a period of time to gain
better knowledge of the general patronage of a service.
Further data has been sought from operators to provide more detailed passenger
information by using ‘sample days/weeks’. This snapshot data has been presented for each
service showing the number of passengers who board at each stop.
5.3 Community Engagement
Bus ride surveys
The Community Engagement Officer has travelled on the buses where practicable, counting
passengers and noting travel patterns (e.g. common destinations such as colleges,
hospitals, town centres, supermarkets). The Officer also spoke with passengers on buses
and at bus stops to get a better understanding of local or personal issues, most desired
destinations, times/days of travel and any other feedback of interest to the review.
Public transport events
A series of public drop-in events have been held across the project area to provide the
opportunity for existing bus users and non-users to express their views, concerns,
comments and ideas related to the project. These events were advertised online and locally
through the parish, town and district councils. See Appendix 6 for a schedule of the events.
Transport Questionnaire
A transport survey was available to complete between January 2014 and March 2014,
asking people whether they currently use a bus service, what would encourage increased
usage of buses, and what journeys/times would be beneficial to them. The survey was
available to complete online and paper copies were sent to parish councils for distribution,
available at key locations in the area and provided at all drop-in events. 194 survey
responses have been received in Area J. For a breakdown of responses by village see
Appendix 4.
5.4 Parish plans and related information
The information that could be located is displayed in Chapter 12.2.
6
6 Bus Service 12: Newmarket - Ely
6.1
Existing Route Information
There are two operators that service the 12 route, Cambridge – Ely route, the main operator
Stagecoach, does this on a commercial basis throughout the day whereas the subsidised
route is operated by Freedom Travel and run a single early morning run as shown in the
timetable in Appendix 3.
6.2
Financial information
The table below shows the costs of the 12, 47 and 203 contract 2012/13.
Service
12, 47,
204
Route
12:
Newmarket
- Ely 47:
Brinkley Newmarket
204:
Isleham Newmarket
Gross Annual
Cost 2012-2013
£39,300.00
Revenue
20122013
£5,759.82
County Totals Areas A - M
6.3
Net Annual Cost
2012-2013
£33,540.18
£1,683,212.36
Annual
Passenger
Journeys
2012-2013
Cost Per
Passenger
4,857
616,805
£6.91
£2.73
Passenger numbers
We are provided with passenger numbers from the bus operator for a 4-week period. This is
used to indicate average passenger numbers over a longer period of time. In addition,
‘snapshot’ data for one day/week has been provided to offer a better understanding of the
route at a more detailed level.
Average passengers numbers
(Based upon snapshot data)
(figures based on 1 week snapshot data)
Annual
Daily
Monthly
Weekly
(WS 03/03/2014)
(03/03/14 –
(WS 03/03/2014)
(WS 03/03/2014)
07/03/14)
780
60
15
3
6.4
Questionnaire results and analysis
This section details the results of respondents who identified using this service in the
transport questionnaire. For a breakdown of number of responses by village see Appendix 4.
How many respondents use this service?
7
From the survey 10 respondents were identified.
Starting Point
No. of
Destination
No. of
Passengers
Passengers
Fordham
3
Cambridge
5
Newmarket
5
Ely
3
Soham
2
Unknown
2
*Please note from the data collected it is unknown whether users are referring to
Stagecoach’s commercial bus route or the Freedom Transport subsidised bus route.
From the 10 respondents the graph below indicates the main purpose of travel.
Other includes:
- Dentist
8
The frequency that many passengers indicate and the times of the day can be seen below.
As can be seen from these graphs the 12 Service is particularly busy in off-peak times which
does suggest the use of the Stagecoach service opposed to the Freedom Travel service. It
is also worth considering that Tuesday is market day in Newmarket.
9
6.5
Additional feedback and information
Comments from the questionnaire
 Old and young community in Cheveley and surrounding villages who have 0 buses
until later on in the morning. They need to get to Newmarket to catch 7.10am bus or
7.35am bus to Cambridge for work and university.
 12 Start 5 minutes earlier 55 minutes to Ely as had always 10-15 minutes late more
time needed in Soham.
 I used to commute from Soham to Cambridge on the 12 but Stagecoach turned a 50
minute journey into a nearly 90 minute journey in the mornings which is ridiculous for
a route of less than 20 miles.
 Isleham is in desperate need of public transport facilities especially for elderly people
who can no longer drive a car.
 Isleham has an ageing population but have to rely on cars as there are no buses.
Younger people have to be transported to work/school by their parents.
 A new bus service connecting Soham to St Ives, Huntingdon instead of having to go
into Cambridge and better services to villages, i.e. Wicking, Isleham, Prickwillow.
 People, especially the elderly, without their own cars, might be helped by a loosely
organised scheme offering lifts in private cars to the nearest town (in my case,
Newmarket). When a car driver was going to go into the town they could give lifts to
other people wanting to go there. Maybe there would be set times - e.g. people
wanting lifts could wait at a specified bus stop in the village on the hour, every hour,
or something like that. It would, of course, rely entirely on the goodwill of people with
cars. It might be best if lift-seekers let someone know in advance when they would
want to travel, and car-drivers could then agree to pick them up, but through a
centralised system rather than taking only people they already know.
Comments from the Community Drop In
 12 (commercial) could the 12 reroute every other hour (seems unlikely however we
could ask Stagecoach).
 Would it be possible for a route similar to the 12 but Newmarket – Snailwell –
Chippenham – Fordham – Isleham – Soham – Ely and the reverse?
 A shuttle service every 2 hours linking with services in Soham (12). Not necessarily
every day although that would be preferred.
6.6
Summary of data and analysis
The subsidised section of the 12 Service that is operated by Freedom Transport, is difficult
to estimate costs for a passenger as the contract costs cover more than 1 contract.
Taking into consideration the numbers of passengers (3 per day) using this route any form of
bus seems to be a great expense, the concept of taxi vouchers or a taxi sharing scheme due
to vehicle sizes. Using a mini bus (16-18 passengers) still seems too large for the
passenger numbers.
10
There has been difficulty in understanding whether or not the passengers that use the
Freedom Travel 12 Service have been reached through surveys or drop in events due to
Stagecoach running a 12 service too.
11
7 Bus Service 46: Streetly End – Dullingham – Newmarket
7.1
Existing route information
The 46 Service is operated by Freedom Travel, every Tuesday from Streetly End, through a
relatively long route that eventually ends in Newmarket, the timetable can be seen in
Appendix 3. There is a single run in the morning and a single return journey.
7.2
The table below demonstrates the costs of the 46 service in comparison to other subsidised
bus services throughout Cambridgeshire.
Service
46
Route
Newmarket
Dullingham
- Streetly
End
Gross Annual
Cost 2012-2013
£6,786.99
Revenue
2012-2013
£781.12
7.3
Net Annual Cost
2012-2013
Annual
Passenger
Journeys
2012-2013
Cost Per
Passenger
£6,005.87
1,718
£3.50
£1,683,212.36
616,805
£2.73
Passenger numbers
(figures based on 4-week period data)
(Based upon bus survey 2013)
Annual
Daily
Monthly
Weekly
2012-2013
(Tuesday
2012-2013
Operation only)
1,718
132
33
N/A
7.4
This section details the results of respondents who were identified using this service in the
12
From the survey there are 29 users of the 46 service.
Starting Point
Balsham
Brinkley
Burrough Green
Horseheath
Linton
Newmarket
West Wickham
West Wratting
Unknown
Passenger Count
17
1
1
1
2
1
3
1
2
Destination
Linton
Newmarket
Streetly End
Unknown
The main reasons for traveling to are shown in the graph below.
The other activities are:
- Volunteering
13
Passenger Count
1
24
1
3
The frequency passengers tend to travel can be seen below.
*Please note this services only operates on a Tuesday
As the charts demonstrate, there must have been some confusion when filling out the survey
as the service only operates once a week on a Tuesday. There data indicates very strongly
for this as can be seen.
14
7.5
Additional feedback and information
Comments from the questionnaire:
 Until recently have not needed to use buses as had own car, but now without this I
have to rely on friends and family if they are available. Without them, the bus is the
only way I could get out of the village to go shopping, attend doctor, opticians,
hospital, visiting, making life intolerable without this.
 A direct bus to Cambridge from Balsham at least a return service once a day Monday to Saturday. Why not divert service 13 from Haverhill to Cambridge at
certain times of the day when they are not very full?
 The no 46 bus is as much a social event as a shopping trip or optician/chemist visit
as we meet up with our friends on the bus and meet new friends as well. It is a very
important bus. We also need to have a certain independence to go where we want
and need to go.
 The bus to Newmarket (46) is so well used and is only once a week is a lifeline for so
many people.
 Would like a bus on a Saturday.
 The 46 Service is a well-used bus and a lifeline to those who use it. Anything
between 14 and more than 20. As more of the ageing population out of the village.
Friends meet up weekly going on this bus and absolutely depend on it some of those
who use it don't go anywhere else in a week.
 What about a bus service to Haverhill on a Saturday - even to Linton would be a help
Saturdays are often shopping days for most people, but we have only 1 bus out of
the village and back.
 With only one bus per week, regular doctor and hospital appointments are almost
impossible to keep. Taxi fares on the increase are difficult to fund from a retirement
pension.
 It's nice having free bus passes but what is the point having them if we have no
buses, like myself most people that use the country buses are older people and have
no village shop so the bus is the only way we can get food shopping and post office
Comments from the community drop in events:



46: service is a lifeline, only runs once a week and is frequently full. However a
double decker is silly a single decker is much more sensible.
46 – Currently once a week only. Would also like a Saturday service – It’s a long
weekend when you’re old and can’t get out.
46/47: are a lifeline as a live in a carer and non-driver.
Comments from the bus survey:
18 Passengers for the journey to Newmarket (2013)
The most frequently mentioned comments were:
- Is it possible to have a Saturday bus?
- This bus is a lifeline and often the main social event of the week
- This bus is brilliant to schedule appointments with and go shopping
15
Comments from Balsham Coffee Morning:
Monday 2nd December 2013, Mays Ave. Balsham
Time of event: 10:30 – 12:00
Number in attendance: 23
 They would all be willing to pay towards something; every person agreed and
expressed their dislike for the free travel as it has cost them the routes they used to
have.
 A Saturday bus to somewhere (Newmarket, Haverhill, Bury St Edmunds or
Cambridge)
 The 46 is a very popular route and around 10 people use it in Balsham frequently.
Can they all not pay £2ish per trip?
 The buses are overall very good
 Dislike Dial-a-ride due to the waiting and booking, would prefer a community style
and scheduled service to work around.
 To get a service they can contribute towards (financially), this would increase the
reliability and benefit to the service.
7.6
The 46 Service costs £0.77 per person more than the average cost per passenger on
subsidised routes through Cambridgeshire (£2.73 county average), with an annual cost
£6,005.87 for the once a week service. Therefore in comparison to many subsidised routes
the 46 is lower overall cost but higher in individually.
From the survey most passenger’s board the 46 Service in Balsham and the majority
disembark in Newmarket, but there is a spread of users throughout the stop as
demonstrated in section 7.4 above. The main use of the bus is to carry out shopping
however there are some indications that the 46 Service is used for medical and social
purposes.
The bus survey allowed for a strong conversation with multiple people and quite similar
results were found from this as were found from the survey. Most people boarded in
Balsham, disembarked in Newmarket and the purpose of the journey was to go shopping
and meet friends.
Therefore the 46 Service is predominantly used by concessionary bus pass users who have
expressed interested in keeping the route from the bus survey, questionnaires, community
drop in and a special event in Balsham. The main purpose of travel is to shop in Newmarket
as there are not adequate and sometimes no shops in the villages the 46 Service serves.
16
8 Bus Service 47: Brinkley – Dullingham – Newmarket
8.1
The 47 Service is operated on the 12, 47 and 204 contract that Freedom Travel currently
run. The 47 Service serves as a commuter service with one morning journey into
Newmarket and one return to Brinkley via a series of villages. This operates Monday to
Friday, for more information please refer to Appendix 3.
8.2
.
Financial Information
Service
12, 47,
204
Route
Gross Annual
Cost 2012-2013
Revenue
20122013
£39,300.00
£5,759.82
12:
Newmarket
- Ely 47:
Brinkley Newmarket
204:
Isleham Newmarket
8.3
Net Annual Cost
2012-2013
Annual
Passenger
Journeys
2012-2013
Cost Per
Passenger
£33,540.18
4,857
£6.91
£1,683,212.36
616,805
£2.73
Passenger numbers
(figures based on 1 week snapshot data) (figures based on 1 week snapshot data)
Annual
Daily
Monthly
Weekly
(WS 03/03/14)
(Average from WS
(WS 03/03/14)
(WS 03/03/14)
03/03/14)
3900
325
75
15
17
8.4
From the survey 11 respondents were identified.
Starting Point
Ashley
Brinkley
Broad Green
Cheveley
Dullingham
Kirtling
Newmarket
Stetchworth
Passenger Count
4
1
1
1
1
1
1
1
Destination
Newmarket
Unknown
The main purposes of their journeys are shown in the graph below:
18
Passenger Count
10
1
The frequency that passengers travel can be seen below:
These graphs helped to reinforce the peak services that the 47 offers, however there is no
weekend service therefore it appears some confusion has occurred regarding the buses
timetable.
19
8.5 Additional feedback and information






A taxi to Newmarket would be about £9 each way
If the 47 stops I will probably have to give up work as a taxi cost too much it is not
possible to share as I work different shifts each day.
Enjoy using bus service more and more - driving is becoming a nuisance especially
Cambridge with speed cameras - bus drivers very helpful.
These buses are an absolute lifeline for me living 1/2 way between Woodditton and
Kirtling and with failing sight stopping me from driving since 2011. These buses have
so far maintained an independence of mobility for me.
It would be a good idea to have not only bus timetables on show in the usual display
units but have them available in the local shops.
The buses are the only means of transport I have for doctors, dentist, shopping and
visiting friends as I live alone. Without the bus I would have to spend hours alone,
and there are no shops in Dullingham.
Comments from the community drop in





8.6
Most services are not busy; Tuesday and Friday are the busiest days. Cars are used
to serve most of the populations as there is no public transport.
47 – Brilliant and very popular.
Services are too intermittent and not reliable enough to use therefore people will
seek alternatives.
A car is a very easy option for the bus to be considered the financials must add up,
along with the additional stress and time it takes. Make the service as easy as
possible to use and it will be a success. Driving is getting very expensive and
unsafe.
No one knows about the buses. There are no timetables available and times are too
confusing to remember.
There is also an approximate figure of 3,900 annual users or from the snapshot data an
average of 15 users per day. There was a positive response from the survey which identified
11 users of the 47 Service. However the main use of the service from the survey responses
indicates shopping and medical care.
20
9 Bus Service 203: Isleham – Newmarket
9.1
The 203 Service runs twice a week Tuesday and Saturdays with two outbound and two
inbound journeys. It is currently operated by Ely Soham Dial-a-Ride (ESDAR) however it
was previously operated by Freedom Travel. The route can be seen in Appendix 7 and the
timetable is located in Appendix 3.
9.2
The table below demonstrates the costs of the 203 service in comparison to other
subsidised bus services throughout Cambridgeshire.
Service
Route
Gross Annual
Cost 2012-2013
Revenue
20122013
£11,572.58
£1,499.24
Isleham Newmarket
203
Net Annual Cost
2012-2013
Annual
Passenger
Journeys
2012-2013
Cost Per
Passenger
£10,073.34
2,300
£4.38
£1,683,212.36
616,805
£2.73
*Please note these figures are based upon Freedom Travel’s contract opposed to ESDAR.
9.3
Passenger numbers
(figures based on 1 week snapshot data)
Annual
Monthly
Weekly
Daily
(2012-2013)
(April - July 2013)
(WS 03/03/2014)
(WS 03/03/2014)
2,300
177
46
23
9.4
21
From the survey 4 responses were identified and the information found is demonstrated
below:
Starting Point
Isleham
Fordham
Chippenham
Passenger Count
2
1
1
Destination
Newmarket
The graph below demonstrates the purpose of travel
From the survey data it seems to be a popular shopping route.
The frequency passengers tend to travel can be seen below:
22
Passenger Count
4
It seems the survey was well understood and users of the 203 Service fully understand
which days it runs and the times. However it was a relatively small population for the users
(4).
 I am a mother of 3 children, I do not drive and even if I could I would not have access
to a car Monday to Friday as my husband drives to work. This means we are stuck in
the village and have to get taxi/lifts to our doctor. There was a bus to Newmarket we
caught regularly on a Tuesday morning but this has now been taken over by dial-aride. It would be a great help if the Fordham - Cambridge bus would go through
Isleham even if just a couple of times a week.
 The freedom does not always turn up in Newmarket to come home. It also does not
wait for the Soham, Ely 12 to come in, it goes before it arrives, and it should wait. I
went to get it to work but had to stop as sometimes it had gone.
Comments from community drop in events:
 Tuesdays are not good as it clashes with the lunch club.
 Dial-a-ride is much better 7 people in Chippenham and 2 in Fordham. Minibuses are
essential however Tuesdays are frequently busier than other days.
 Two ladies from Chippenham rely on the service, please do not remove it.
 Would it not be possible to re-route the 12 service every other hour for subsidy?
 Could some form of shuttle vehicle provide a connection to the 12 services to allow
for onward travel to various destinations such as Newmarket, Ely, Cambridge or Bury
St Edmunds?
23
The route surveyed had 15 concessionary passengers; many were travelling to carry out
essential shopping and were very appreciative of the 203 Service. The bus used was a
double decker, which two passengers stated it is too large and many passengers cannot use
the steps.
9.6
Summary of data analysis
The 203 Service which recently changed operators to ESDAR opposed to Freedom Travel,
has an estimated cost per passenger of £4.38 which is £1.65 more than the countywide
average. However with the annual cost of £11,572.58, the 203 Service, is on the lower
average of Area J for annual costs.
From the passenger figures sent from ESDAR in comparison to those recorded with
Freedom Travel, there appears to be an increase in ridership. The figures from 2012/2013
(Freedom Travel) were 2,300 passengers, however if the figures sent from ESDAR are used
to estimate an annual ridership this is 2,392. This is a slight increase in ridership which in
turn reduces the annual ridership costs. In addition to this, judging from the comment
regarding ESDAR’s improved operation of the 203 Service there could be potential for
increased trust on the service however that is an logical assumption based upon a
passenger’s comment.
There is only limited data collected regarding the 203 Service however it is does
demonstrate some feedback which may help to shape the future of the service.
24
10 Bus Service 204: Isleham – Snailwell – Newmarket
10.1 Existing route information
The 204 Service is operated on the 12, 47 and 204 contract that Freedom Travel currently
operates. The 204 Service serves as a commuter service with one morning journey into
Newmarket and one return to Isleham via a series of villages. This operates Monday to
Friday, for more information please refer to Appendix 3.
10.2 Financial information
Service
12, 47,
204
Route
Gross Annual
Cost 2012-2013
Revenue
20122013
£39,300.00
£5,759.82
12:
Newmarket
- Ely 47:
Brinkley Newmarket
204:
Isleham Newmarket
Net Annual Cost
2012-2013
Annual
Passenger
Journeys
2012-2013
Cost Per
Passenger
£33,540.18
4,857
£6.91
£1,683,212.36
616,805
£2.73
10.3 Passenger numbers
(figures based on 1 week snapshot data) (figures based on 1 week snapshot data)
Annual
Daily
Monthly
Weekly
(WS 03/03/14)
(Average from WS
(WS 03/03/14)
(WS 03/03/14)
03/03/14)
1,976
152
38
8
10.4 Questionnaire results and analysis
This section details the results of respondents who were identified using this service in the
25
From the survey there are 2 users of the 204 service.
Starting Point
Isleham
Unknown
Passenger Count
1
1
Destination
Chippenham
Unknown
Other is: British Korean War Veterans Association Vet.
26
Passenger Count
1
1
It seems the survey was well understood and users of the 203 Service fully understand
which days it runs and the times. However it was a relatively small population for the users
(4).
10.5 Additional feedback and analysis
Comment from the questionnaire
 We very rarely see a bus in Chippenham except on Tuesday
Comments from community drop in events:
 A user of the 204 Service mentioned the afternoon journey is not very reliable.
 I used to 204 to connect to the 12 service in Newmarket to get to work; this takes me
just under two hours. To go a 30 minute car journey.
 I have been stranded in Newmarket in the evening before; sometimes there is a cab
that leaves very promptly.
10.6 Summary of data and analysis
Due to the 204 Services contract being shared with the 12 and the 46 Service, it makes the
ridership and costs more difficult to analyse. There may be potential that additional
marketing could attract more customers alternatively more information on how to connect,
the costs and travel durations could influence more use. This is based upon comments from
drop in events that are not specific to any particular route.
27
The survey did not produce very strong results, with only two respondents being identified
from the data. However Isleham as a village has generated a strong response with 18
visitors at the community drop in event and multiple respondents to the survey. More
information can be seen in Appendix 4.
28
11 Bus Service 901 – 904: South of Newmarket
The report on the 901-904 services has a different appearance due to being grouped in the
survey and contract however each route has been individually surveyed therefore each route
will have a brief set of notes individually and an overall contract review.
11.1 Existing route information
The 901-904 Services operate within close proximity of each other many share aspects of
their routes however there are various timetables and a variety of different stops through
Southern East Cambridgeshire. The current operator is Freedom Travel and the 901-904
operate Mondays, Tuesdays, Thursdays, Fridays and Saturdays on a rota of times changing
daily. For more information please view the timetable in Appendix 3.
11.2 Financial information
The table below demonstrates the costs of the 901-904 Contract in comparison to other
subsidised bus services throughout Cambridgeshire.
Service
Route
901,
902,
903, 904
Newmarket
area
services
Gross Annual
Cost 2012-2013
Revenue
20122013
£35,355.86
£6,929.47
Net Annual Cost
2012-2013
Annual
Passenger
Journeys
2012-2013
Cost Per
Passenger
£28,426.39
10,554
£2.69
£1,683,212.36
616,805
£2.73
11.3 Passenger numbers
(figures based on 1 week snapshot
data)
Annual
Daily
Monthly
Weekly
(2012 - 2013)
(Average from
(2012 - 2013)
(WS 03/03/14)
WS 03/03/14)
10,554
812
412
78
29
Service
Yearly
Monthly
Weekly
Daily Average
WS 03/03/2014 Based upon Snapshot data
901
6760
520
130
20
902
8736
672
168
34
903
4992
384
96
19
904
936
72
18
5
From the survey 32 responses were identified and the information found is demonstrated
below:
Starting Point
Ashley
Burrough Green
Cheveley
Dullingham
Kirtling
Newmarket
Woodditton
Saxon Street
Stetchworth
Passenger Count
7
2
12
1
1
4
2
2
1
Destination
Newmarket
Woodditton
Unknown
30
Passenger Count
25
3
4
From the survey data it seems to be a popular shopping route.
31









Ideally two services on perhaps one specified day per week to allow flexibility for a
shorter turnaround for shopping trips whilst also permitting longer stays for visiting
relatives or travelling further afield.
The bus they are using at the moment is too small. There is no room for shopping or
leg room either. Also I am paying bus fare and council tax for this bus.
A bus service whether scarce or often has to be reliable I myself on two occasions
last year had to get a taxi home one time having to draw money from the bank as the
last bus of the day never arrived.
Without a bus service I am unable to get to GP surgery
The mini bus we have at the moment is very difficult to get on and off but if we had
no bus don't know what we would do taxi far too expensive.
I moved here a year ago and was fully aware of the bus system and have managed
with no problems except not being able to stay out after 2.30pm.
Freedom Travel buses (903 & 904) provide a very reliable and professional service.
Cutting these bus services would put my family and I at a terrible disadvantage and
would also result in bus drivers being made unemployed.
The 903/904 bus service allows me to keep my transport independence.
I would hope that in reviewing bus services the County Council will liaise with Suffolk,
as there are no services between Newmarket, to Lidgate and Wickhambrook, other
than demand responsive vehicles. Perhaps a joint review could lead to a more joined
up service in the border areas and greater usage thus allowing the retention of some
timetabled services.
32



As we have no shop I rely on bus for shopping also medical appointments and dental
and opticians.
Woodditton is a fairly remote village; a good bus service is an essential lifeline to
people like my mother who relies on it to visit my father who is in a care.
There are no buses on Wednesday apart from the one at 08:09, returning at 17:15
from Newmarket.
Comments from the community drop in
















901 – It’s a small minibus – the lack of space is off putting and is considering no
longer using it.
It is not accessible and one person has fallen over when getting on.
The 8.30 is essential. Both the 9.00 and 10.00 may not be necessary.
There are reliability issues. Sometimes it doesn’t turn up. This is most common on
the 5.15pm return.
Some workers would prefer a 6pm service.
Tuesdays are busiest so service is better.
The 10.30on a Thursday is too late. Need a standard time.
900s are very good – drivers a good. One day dropped off daughter in Carlton (South
Cambs) which do not have a good service.
Carlton needs a better service, the students find it difficult to get to college.
Shuttle buses would be fantastic and potentially very helpful
Services are too intermittent and not reliable enough to use therefore people will
seek alternatives.
Why is the no bus stop at the Ellesmere centre, where people could wait in the warm
and socialise before heading into town, also information could be kept to be available
to anyone unsure of timings and similar issues.
More information on the Dial-a-Ride services, perhaps left at the Ellesmere centre?
Connection buses to the train station for commuters if buses were not possible or
took too long. The train is likely to be faster and possibly more popular?
More advertising of routes images of a previous ECDC booklet.
The 900s could be a much more structured service and reduce to 1 or 2 routes
opposed to 4. This will allow for more services that can be relied upon.
Comments from the bus survey
Please refer to sections 11.6, 11.7, 11.8 and 11.9 regarding individual route comments
11.6 901: Ashley – Cheveley - Newmarket



Is a Wednesday service possible, it is strange there are not many services operating
on this day?
Why not unify all the 900 routes into a single South Newmarket circular route or two
separate routes that operate back to back and serve a greater population more
frequently?
A direct line of communication to complain to and actually be listened to is vital. Why
would the operator explain they missed a journey and then forfeit the money? The
public need to be able to communicate if it goes wrong.
33
11.7 902: Newmarket – Kirtling – Cheveley – Newmarket



A more structured timetable would be useful.
This bus is more life, due to losing my partner I have to travel out of the house to
socialise, go shopping and get medical care. I have tried Dial-a-Ride but the booking
is very difficult.
Is there no option to pay something towards a community transport scheme? The
free bus pass is not as important as getting out into town.
11.8 903: Dullingham – Newmarket



Using the 903 and the 904, the 904 seems an almost lost cause; it rarely has anyone
on the bus other than a single user. Could the route be rethought?
My wife and I paid the fee to join Dial-a-Ride, but they informed us the service does
not visit our area? We have been left out of pocket and if this bus goes, out of
transport.
The vehicle choice is often ridiculous, most of the time it is a smaller vehicle but
sometimes it is a single or even double decker.
11.9 904: Newmarket – Dullingham – Brinkley – Newmarket

I hope the service does not change but I do also realise I am one of the very few that
use the 904. Could the 904 be incorporated into the 903 as they are already very
similar?
11.10 Summary of data and analysis
The 901-904 Services are the main service routes to villages that are South of Newmarket
and within East Cambridgeshire District. The cost per passenger is £2.69, which is slightly
below the average cost for the county. This is shows the service is well used in comparison
to the other contract costs in Area J. There is high revenue in comparison to subsidised
services in Area J.
The 2012/2013 figures indicate an annual ridership total 10,554 passengers. The projected
figures from Freedom Travel’s data create an estimate for 21,424 passengers, if demand
continues at current levels. This would reduce cost per passenger significantly and has
potential to increase revenue.
For maps, timetables and a breakdown of data regarding the 901-904 services please refer
to the Appendix section of the report.
34
12 Area J summary
How many people responded?
There were 194 responses from Area J.
How many respondents were bus users?
This survey is most used by current bus users wanting to keep the service there is or to
improve the service, as for the non-bus users this often provides a very helpful insight about
what may attract car users to buses.
Comments from nonbus users:
 The transport options are limited; it is about £6.50 for a return trip to Cambridge
centre which would then require a transfer to the North of Cambridge. This would
also take around 1:30 hours to travel a 34 minute car ride. Therefore it is a simple
decision. I also think that trains are a lot more appealing to the younger generations
opposed to buses. A station in Fordham or Soham would be great if you could buy a
train and bus season ticket.
 Isleham for a village with a population in excess of 2,000 people has very poor public
transport connections. The limited bus services going to Newmarket only early In the
morning and shopper services to Newmarket and Ely on Market days. There is
currently the number 12 service between Newmarket and Ely going through Fordham
which I consider could be rerouted to Isleham to meets the need of those travelling
by the existing buses. This would simplify the service and encourage usage.
35









I am only able to attend 6th form college in Cambridge because my parents are able
to give me a lift to Ely to catch the train. There are no transport alternatives for 6th
form and college students whether they attend Ely College or one of those in
Cambridge. To achieve our education our families are forced down the route of
additional car ownership to make this accessible for us from Isleham.
Living Ashley makes you reliant on having access to car travel because the bus
service is too infrequent and usually not available when needed. For the elderly and
those who don't have access to car travel and find taxis too expensive are trapped in
the village without access to reliable bus service.
The bus services in Fordham are better than some places; however they are still
really poor. Although I do not use the bus that frequently I would love for the
opportunity to connection services. I work in Cambridge but unless someone drives I
simply cannot go out there. £40 taxi is the lowest I could get which is basically
robbery. I would have no issue catching the train to Ely if there were a cheaper
alternative to Fordham than another taxi.
We need to decide whether buses are a service or a business and run (or don't run)
them accordingly. Buses need to be at a critical mass of frequency and reliability; I
would change to commuting by bus if I could: parking in Cambridge is becoming
problematic.
There is no link to Ely, which is the best option to get to the railway link to
Cambridge. This affects a large number of workers and students.
The train to Dullingham doesn't stop all the time - would prefer Dullingham to be
requests stop all the time rather than not stop on some trains.
Living alone in a village without shops and unable to use public transport, dial-a-ride
service is my lifeline to the outside world. Without it I would find my remaining years
in increasing isolation. There are many others who would similarly suffer should this
service be withdrawn.
Would be willing to pay something towards costs.
Concern as to whether funding will maintain future bus travel! Nothing worse than
setting up a service only to be taken off at a later date.
What buses are used in Area J?
36
Other includes:
- 13 (11 response)
- 19 (7 responses)
- Dial-a-Ride (4 responses)
-
18 (2 responses)
16 (1 response)
-
If there was a bus lane
Weekend services (6 responses)
Bicycle carriers
What would make you use the buses more?
Other includes:
- Not having to change services
- The buses were of a higher
standard
37
What alternative modes of transport are there?
Other includes:
- Train (3 responses)
- Lift with friends/family (1 response)
- Helping Hands (2 responses)
-
Suffolk Demand Response
Transport (2 responses)
Mobility Scooter (1 response)
The survey’s responses indicate cars are the most popular alternative opposed to other
forms of transport. Considering there have been 194 respondents; to have 119 of that
population mention having access to a car as an alternative shows the reliance of car
ownership in Cambridgeshire.
38
12.2 Parish plans or related information
Balsham:
There was a review of transport services 2012, however the results of this survey were not
available online, therefore it cannot be included.
Burrough Green:
Unable to locate parish plans however a link was provided on the website for the CFT
survey, which will be beneficial for the project.
Cheveley:
Cheveley Parish have an abundance of information on their website, from this a report that
has been created in cooperation with Cambridgeshire ACRE has demonstrated the image
below:
39
Further information from this report has indicated:
“There are typically fewer jobs in rural areas than urban, and those local jobs are often
lower-paid than their urban counterparts. Many rural communities act as “commuter
villages”, providing a higher quality of life for residents who commute to urban areas for work
(although there can also be large numbers of people working from home).
Understanding how far people travel to work may help identify actions based on potential
demand for local employment. For example, some communities may identify priorities to
support local businesses and develop more opportunities for local employment, which could
include actions such as supporting local planning applications for appropriate business
premises or small business parks.
What information is shown here?
The data shown on how far people travel to work is taken from Census 2001, based on
actual commuter data. The travel time data is from the Department for Transport (DfT),
based on travel times (by car, cycle and public transport/ foot) to employment centres (which
are defined as Super Output Areas with more than 500 jobs).
40
Many rural communities highlight a lack of good public transport as a real barrier in
accessing public services such as post-16 education, health, sport and leisure services,
employment, financial services and training.
Knowing the average travel times by public transport – and the frequency of public transport
– can help make the case for improving local public transport provision. For example,
helping show that there is a need for additional community transport services, or alterations
to existing routes, or additional evening / weekend services.
What information is shown here?
The travel time data is from the DfT, based on travel times (by car, cycle and public
transport/ foot) to key amenities, and the people travelling to work is taken from Census
2001 commuter data.
Figure 20 shows how travel times from the local area to particular services compare to the
national average.”
*Information from Cambridgeshire ACRE’s Parish Profile
Website link below:
http://www.cheveley-pc.org.uk/images/RuralPlaceProfile_revisedJan12_Cheveley.pdf
41
Dullingham:
From the Dullingham Parish Council’s website, a parish plan was available dated 2003. The
information regarding transport can be seen below along with recommendations:
Transport
The Appraisal Questionnaire revealed the dilemma that many rural communities face: a
huge dependence for work, shopping and leisure on private cars with very little walking,
cycling or use of public transport for these purposes. The commonly cited reasons why
residents do not use the available bus and rail services are the infrequency and unreliability
of the services and the slow routes; cost features a distant third as a reason. The problem is
very familiar: low usage leads to reduced service which leads to lower usage which leads to
still more reduced services. Breaking this pattern in the interests of sustainability, reducing
pollution and improving safety in the village is beyond the power of the local community.
however there are some things that we could and should do to ensure that available
services are as useful as possible and that they are not reduced because they are not
adequately used; in the past the community has been reactive when changes have been
proposed – being more pro-active is likely to achieve better results in the longer term.
RECOMMENDATIONS
 Create a project group to investigate improving public transport services.
 Liaise with the District Council and County Council to ensure that we are consulted at
the bus route and timetable planning stage.
 Liaise with other communities which share the bus and rail services we have – a
combined voice is likely to be stronger than uncoordinated lone voices. Investigate
what scope there is for coordinating bus and train timetables.
 Investigate the desirability of lighting Station Road beyond Balsham Lane to
encourage use of the station after dark.
 Be in regular contact with the rail operator to ensure that there is not a repeat of the
serious breakdown in communication in 2005 when crucial services were withdrawn
without consultation.
 Investigate with the rail operator and other interested parties the possibility of
improving rail services to Dullingham.
 Encourage share-a-ride schemes to Newmarket and Cambridge and to Dullingham
and Whittlesford Stations (the latter is used by many to get to London). The parish
website may be able to act as a clearing house for such a scheme.
 Investigate what could be done to create safer cycle routes to the Dullingham Station
and to Newmarket.
*This information has been located from the Parish Plan, with the website link below:
http://www.dullingham.com/files/Dullingham%20Parish%20Plan.pdf
Isleham:
Isleham Parish Council has a number of links to transport sources and the information to
catch a bus locally or contact a Dial-a-Ride service. However it was not possible to access a
plan.
Stuntney:
There was a survey conducted in 2011 however from the results it appears only 3 people
requested better public transport from 39 responses.
42
West Wratting
There is information regarding buses however a parish plan was not located.
Woodditton:
Woodditton Parish Council has a parish plan, the transport information that may be of interet
can be seen below:
Transport
The overwhelming means of transport in the parish is the car with three quarters of people
using a car/van to get to work, training or study. This figure rises in the villages and is lower
in Newmarket Urban. Four out of 5 people use their vehicle for shopping and leisure. Hardly
anybody uses the public train/bus services to get to work, training or study. There is very
little appetite for carpooling schemes, although 15% of respondents in Newmarket Urban
would be interested in it for school runs. Only 1 in 10 of parishioners uses the bus service, at
least monthly. A slightly higher proportion uses it in Newmarket Urban. The bus is used
mainly for shopping but still only 3% actually use it often for this purpose. A quarter of
respondents are dissatisfied with the bus timetable, and 1 in 6 with reliability and the route.
There are marked differences here however between the rural and urban areas. In rural
areas35% are unhappy with the timetable compared to18% in Newmarket Urban and 21% of
rural parishioners view the route as poor compared to just 8% in the Urban area. Clearly
improvements are needed to the bus service, but it is difficult to ascertain whether significant
numbers of additional people would use it if it were improved. Hardly anybody uses the Diala-ride service as often as monthly.
Recommendation:
The Parish Council should liaise with the County Council Transport department to ensure
consultation about bus route and timetable changes in the rural parts of the parish. They
should contact the bus operating company about the same issues and support and provide
more information to local residents about the Dial-a ride voluntary service.
*The information was provided from Woodditton’s Parish Plan, the website link is
below: http://www.scribd.com/fullscreen/186943713?access_key=key1udf8cftissll3hy6uty&allow_share=false&escape=false&show_recommendations=fals
e&view_mode=scroll
43
12.3 Final Statement
This is general statement from what has been identified in areas H, I and J to inform any
reader these points are being considered.
From the entire engagement process there have been a number of ideas raised, comments
forwarded and possibilities of change. The most common point mentioned is the concept of
half fares instead of free concessionary travel. This is a central government policy which
stops any possibility of changing this however it does seem that this is causing significant
reductions in the operator’s revenues. From each community drop in session, bus survey
and multiple questionnaires the point has been raised to charge a nominal fee to allow for
some extra revenue.
Another area of interest is changing the timings to fit with the changes in demographics, for
example there are some bus routes that make multiple runs within a four hour time frame
and then cease for a number of hours or until the next operation day. Where this is
identified there could be simple changes made that may increase ridership significantly.
The final concept is transport hubs, points where transport to and from most locations is
possible. For example the centre of Cambridge City there are transport links for buses, The
Busway, railway stations, airports and the National Express, therefore connecting the more
rural locations of Cambridgeshire to these transport hubs allows for more destinations.
44
13 Appendices
Appendix 1: Project area map
*This map shows indicative project boundaries for illustrative purposes only.
45
Appendix 2: Existing Transport Services
Village
affected.
Ashley
Existing bus services available.
(Subsidised service under review)
47: Brinkley - Dullingham – Newmarket (M-F) (Area J)
901: Ashley - Cheveley – Newmarket (MTTFS) (Area J)
902: Newmarket - Kirtling - Cheveley – Newmarket
(MTTFS) (Area J)
Community transport
schemes available.
Voluntary Network Dial-aRide
Voluntary Network
Balsham
16A: Cambridge - Long Rd - Teversham - Fulbourn Balsham - Great Thurlow (M-S) (Area A)
19: Haverhill - Linton - Burrough Green (M-F) (Area A)
46: Streetly End - Dullingham – Newmarket (Tuesday
only) (Area J)
only) (Area J)
904: Newmarket - Dullingham - Brinkley – Newmarket
(MTTFS) (Area J)
only) (Area J)
(MTTFS) (Area J)
10: Cambridge - Burwell – Newmarket (M-S)
10A: Cambridge - Burwell – Newmarket (M-S)
3CT c/o The Voluntary
Network
Helping Hands
Brinkley
Burrough
Green
Burwell
Carlton
Cheveley
Chippenha
m
(MTTFS) (Area J)
(MTTFS) (Area J)
203:Newmarket – Fordham (Tuesday and Saturday only)
(Area J)
204: Isleham - Snailwell – Newmarket (M-F) (Area J)
46
Voluntary Network
Voluntary Network
Voluntary Network
Cambridgeshire Dial-aRide
Burwell Village Help
Scheme
Voluntary Network
Voluntary Network
Voluntary Network
East Cambridgeshire
Social Car
Dullingham
Fordham
Great
Wilbraham
Isleham
Kirtling
Linton
Little
Thetford
Little
Wilbraham
Newmarket
17: Fen Estate - City Centre - Teversham - Fulbourn - The
Wilbrahams – Newmarket (M-S)
only) (Area J)
903: Dullingham – Newmarket (MTTFS) (Area J)
(MTTFS) (Area J)
12: Newmarket - Fordham - Soham - Stuntney – Ely (M-F)
(Area J) Freedom Travel
12: Cambridge - Newmarket - Soham – Ely (M-S)
Stagecoach
(Area J)
18: Little Wilbraham – Fulbourn (Tuesday, Friday and
Saturday) (Area A)
(Area J)
(MTTFS) (Area J)
13: Cambridge - Linton – Haverhill (Every day)
13A: Cambridge – Haverhill (M-S)
13B: Haverhill - The Camps - Linton – Cambridge (M-F)
13C: Haverhill - Linton – Cambridge (M-F)
29: Saffron Walden - Hadstock – Linton (Tuesdays only)
only) (Area J)
X13: Cambridge - Haverhill – Kedington (M-S)
9: Cambridge - Waterbeach - Ely - Littleport – Chatteris
(M-S) (Area K)
Saturday) (Area A)
10: Cambridge - Burwell – Newmarket (M-S)
10A: Cambridge - Burwell – Newmarket (M-S)
11: Cambridge - Bury St Edmunds (M-S)
Stagecoach
47
Three Rivers Car Scheme
Voluntary Network
Voluntary Network
East Cambridgeshire
Social Car
ESDAR
Voluntary Network
East Cambridgeshire
Social Car
Voluntary Network
Network
ESDAR
ESDAR
*Most schemes have
Newmarket as a
destination
Newmarket Dial-a-Ride
Saxon
Street
Snailwell
Soham
Stetchworth
Stuntney
Upend
West
Wickham
West
Saturday) (Area A)
only) (Area J)
(Area J)
(MTTFS) (Area J)
(MTTFS) (Area J)
(MTTFS) (Area J)
(Area J)
Stagecoach
117: Ely - Soham - Upware (Thursday only) (Area D)
11: Cambridge - Bury St Edmunds (M-S)
Stagecoach
Saturday) (Area A)
only) (Area J)
Stagecoach
117: Ely - Soham - Upware (Thursday only) (Area D)
(MTTFS) (Area J)
only) (Area J)
16A: Cambridge - Long Rd - Teversham - Fulbourn 48
Voluntary Network
Voluntary Network
East Cambridgeshire
Social Car
ESDAR
East Cambridgeshire
Social Car
ESDAR
ESDAR
Newmarket Dial-a-Ride
Network
Voluntary Network
Wratting
Weston
Colville
Woodditton
Balsham - Great Thurlow (M-S) (Area A)
only) (Area J)
only) (Area J)
(MTTFS) (Area J)
(MTTFS) (Area J)
49
Voluntary Network
Voluntary Network
Appendix 3: Service Timetables (12, 46, 47, 203, 204, 901, 902, 903 and 904)
50
51
52
53
54
.
55
56
57
58
59
60
61
62
Appendix 4: Questionnaire statistics for each village/town/city
The table below shows the number of responses by village, divided into service users. This
data is from both paper and online responses received.
Total responses for Project Area J = 194
Ashley
Balsham
Brinkley
Burrough Green
Burwell
Carlton
Cheveley
Chippenham
Dullingham
Fordham
Great Wilbraham
Isleham
Kirtling
Linton
Little Thetford
Little Wilbraham
Newmarket
Saxon Street
Snailwell
Soham
Stetchworth
Stuntney
Upend
West Wickham
West Wratting
Weston Colville
Woodditton
Total
Questionnaire Responses by village
Subsidised service users
by services used*
901
Total
12 46 47 203 204 904
30
1
4
8
35
23
3
1 1
3
1
2
1
1
2
21
2
2
12
4
2
1
4
1
1
3
1
2
36
2
2
1
8
1
1
13
1
1
2
1
2
2
1
2
2
3
1
1
1
3
4
3
1
1
1
7
1
5
194
10
29
11
63
4
2
32
Other
service
users
1
8
1
2
1
Non
bus
users
16
4
1
Total
30
35
3
3
1
2
21
4
4
3
2
36
8
13
1
1
2
2
1
2
3
1
3
4
1
1
7
67
194
2
3
2
2
2
7
24
6
13
1
1
1
1
1
1
3
1
1
39
Appendix 5: Full Budget
64
65
66
Appendix 6: Drop-in event schedule
Ellesmere Centre - Mon 17th March, 10am-noon
Ley Road, Stetchworth, CB8 9TS
Newmarket Memorial Hall - Tue 18th March, 10am-noon
High Street, Newmarket, Suffolk, CB8 8JP
Cheveley Community Room - Wed 19th March, 2-4pm
1 Park Road, Cheveley, CB8 9DF
Isleham – The Beeches - Wed 26th March 10am-noon
32 Mill Street, Isleham, CB7 5RY
The Victoria Hall, Fordham - Wed 26th March, 2-4pm
2 Carter Street, Fordham, CB7 5NG
67
Appendix 7: Maps of bus routes (12, 46, 47, 203, 204, 901, 902, 903 and 904)
12
46
68
47
203
69
204
901
70
902
903
71
904
72
Appendix 8: Transport Questionnaire
73
74
75
76

Area J Community Engagement Report

Transcription

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