Customer Service Representative

We’re looking for an extremely
DETAILED CUSTOMER SERVICE REPRESENTATIVE
Perks of a dynamic employee culture you can expect:
• Stable, full-time schedule, Monday through Friday during daytime business hours with overtime requirements
• Competitive salaries and a top-drawer benefits package that will make your friends jealous
• Employee recognition programs that highlight our respectful work environment where your opinions are valued
and your contributions appreciated
• Plenty of growth opportunities and dependable management support
• Impeccable facility, your own workstation, and all the tech equipment necessary to make your daily tasks easier
• Great location with lots of dining options and convenient highway access
What sets us apart:
EXEL North America is a manufacturer of Kremlin Rexson, SAMES & Johnstone brand products. We produce a large
range of spray guns, pumps, and powder coating equipment for use in paint, adhesive, and sealant applications. We
are experts in finishing and dispensing solutions focusing primarily on the general industry and automotive sectors.
But who really cares...right? Beyond great products and a really plugged-in leadership team, you want to know that this
is an awesome place to work – and it is! We care about our employees and celebrate their successes regularly. We pride
ourselves on an effective work-life balance for our staff. Most importantly, we aim to hire individuals that are just as
excited to show up to work as we are.
Why we really need you:
To provide superior customer service to our esteemed distributors, direct customers and internal customers. You’ll be
processing orders and giving inventory lead times, pricing, and other inquiries over the phone, email and fax.
What you’ll be doing:
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Order entry and invoicing
Emailing order acknowledgements
Printing and reporting on production orders
Preparing required documentation for shipping, i.e. picking tickets
Processing inventory, customer stock, and pricing inquiries
Investigating and resolving order discrepancies
Issuing RA numbers for inventory returns and processing credits
Mailing and filing invoices
Processing back orders
Handling incoming phone calls
Sending out customer correspondence
Data entry and other miscellaneous tasks as assigned
You’re going to fit the bill if you have:
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3+ years customer service experience and data entry
Microsoft Office proficiency (Word, Excel, Access preferred)
Macola Order Entry or similar order entry experience
Polished phone skills; verbal and written English
Outstanding organizational skills and razor-sharp attention to detail
Understand the importance of high quality work within a fast paced environment
Ability to multitask and help out your fellow neighbors when needed
Awesome disposition, self-motivating work ethic, and stellar time management skills
Manufacturing environment & international shipping experience a plus
French speaking – highly desirable, but not required
We’re open-minded, but you must have:
• High School diploma or GED