erase pc pitstop

Transcription

erase pc pitstop

INSERT CUSTOMER CARD HERE
1
Quality Control Check
To ensure that your new computer is delivered to you in top condition, and that you are familiar with your
new computer and matters relating to it, the following workshop approved Quality Control Check has
been performed:
Inspect computer exterior
Check internet connection
Inspect computer interior
Stress test
Complete machine documentation, including
‘Customer Card’ on the inside front cover
Review contents of this book
Check CD/DVD operation
Explain features and accessories
Check sound
Explain operation of servicing department,
including contact names, business hours, etc
Check USB ports
Signed Trained Technician: ______________________________________________________________________________________
2
A Word from Ben and Sam
We wrote this Computer Manual & Service Planner for you.
In fact, we started PC Pitstop for people just like you. People who are
amazingly skilled at what they do and confident in many areas of their lives.
People who aren’t afraid to ask for help to remain amazing and confident.
People who want to grow, embrace technology and get more out of life.
The PC Pitstop Computer Manual & Service Planner is a comprehensive go-to-guide for all things computeruser based that will see you through the life of your computer and beyond. If you find this useful or need
more information be sure to sign up to our e-newsletter or blog on the PC Pitstop website. And of course,
give us a call or pop in, we love to keep in touch with all our amazing customers.
We hope the PC Pitstop Computer Manual & Service Planner challenges you, increases your productivity,
improves your confidence and inspires you to learn even more!
Believe in Better
BEN WATERS & SAMANTHA CLARK
PC PITSTOP FOUNDERS
3
Congratulations!
Congratulations on purchasing your new PC Pitstop Computer.
No matter whether this is your first PC Pitstop computer or you have previously owned a PC Pitstop
computer, you’re sure to appreciate the speed, reliability and good looks of your new computer.
In this book you’ll find all the information you need to ensure your computer is maintained in the best
possible condition. This book is also your computer’s service record. We suggest you keep this book close to
your computer so your nearest PC Pitstop Authorised Centre can easily stamp it at every service.
Please take the time to read this Computer Manual & Service Planner and, if you have any questions, contact
your nearest PC Pitstop.
Happy computing and thank you for choosing PC Pitstop.
4
Our Services
RETAIL
IT MANAGEMENT
Business-to-Consumer
Business-to-Business
o
o
o
o
o
o
o
o
o
o
Repairs & Maintenance
Tuneup/Cleanup
Virus Removal
Data Transfer or Recovery
Hardware Upgrades
Custom Built Desktop Sales
Ex-Lease Laptops & Desktops
Parts & Peripherals
iPhone/iPad/iPod Repairs
Smart Device Repairs
o
Ad Hoc Support
5
Your Winning Team
We work hard to hone our skills for you – THE CUSTOMER – and we’ve been rewarded for it!
Flip to the back of this book for ways to keep providing feedback of the services you receive at PC Pitstop.
We hear you – and it keeps us WINNING FOR YOU!
Employer of Choice
Young Entrepreneur 18-35yrs
Excellence in Small Business
Best Employer for Training & Support
Embracing Technology
Environmentally Sustainable
6
PC Pitstop Advantage Service
Great Service, Even Better Value
PC Pitstop’s Mission Statement
PC Pitstop aim to be the most trusted, reliable, innovative and sustainable computer sales, service
and repair company across Australia and online through honest advice, fast turnaround, friendly
support and responsible actions. Immersing ourselves into the heart of the community, and
embracing technology to improve the community and empower the people will guide us to achieve
this and much more. We strive toward this mission every day.
With PC Pitstop Service Advantage you’re always in safe hands knowing your computer will be serviced by PC
Pitstop Trained Technicians who know your computer inside out and use the most advanced diagnostic
equipment and quality parts.
7
Guarantee
PC Pitstop are simply the best in the business. We stand behind our customers and our name...
...and this is YOUR PC Pitstop 5½ Point Guarantee to prove it....
1.
2.
3.
4.
5.
Unbelievable Service – You will be informed about your computer the same business day. If you don’t hear from us on
the same day, your service or repair is FREE and you will receive quarterly Tune-up services for FREE for the next 12
months.
Virus Protection – If we cannot successfully remove a virus on your computer the first time, you will receive FREE
Norton Internet Security software for a further 12 months AND you will receive quarterly Tune-up services for FREE for
the next 12 months.
Fix it or Double it – If you are informed that PC Pitstop can fix your computer and we can’t, you will receive a credit for
DOUBLE the price we quoted, PLUS we will pay for a competitor of your choice to fix it.
Risk Free Recovery – If you are informed your data can be recovered, and it isn’t, you will receive a credit for DOUBLE
the price we quoted, PLUS a FREE 500GB External Hard Drive for your backup.
Time is Your Biggest Asset – If PC Pitstop does not have your computer ready for you by the time we agreed, your
service charge will be waived, your computer will be delivered to your home or office at no charge, AND you will
receive quarterly tune ups for FREE for the next 12 months.
5 ½ Raving Referral – If PC Pitstop receives a referral from you and we don’t follow it up by the next business day, you will
receive FREE quarterly Tune-up services for the next 12 months!
Full Terms & Conditions: www.pcpitstop.com.au/guarantee
8
Table of Contents
SECTION 1
QUALITY CONTROL CHECK....................................................................................................................................................2
A WORD FROM THE DIRECTORS..........................................................................................................................................3
CONGRATULATIONS.............................................................................................................................................................4
OUR SERVICES.......................................................................................................................................................................5
YOUR WINNING TEAM.........................................................................................................................................................6
PC PITSTOP ADVANTAGE SERVICE.......................................................................................................................................7
GUARANTEE..........................................................................................................................................................................8
COPYRIGHT NOTICE............................................................................................................................................................11
DISCLAIMER........................................................................................................................................................................12
PC PITSTOP & PRIVACY.......................................................................................................................................................13
PC PITSTOP AUTHORISED SERVICE CENTRES.....................................................................................................................14
DOCUMENTS & DATA POLICY............................................................................................................................................15
UNCOLLECTED GOODS........................................................................................................................................................16
PC PITSTOP NEW COMPUTER WARRANTY...................................................................................................................17-19
FREQUENTLY ASKED QUESTIONS..................................................................................................................................20-24
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SECTION 2
CUSTOMER CARE GUIDES..............................................................................................................................................25-61
PREVENTATIVE MAINTENANCE TECHNICIANS CHECKLIST...........................................................................................62-68
PREVENTATIVE MAINTENANCE PLANNER....................................................................................................................69-71
SERVICE RECORD...........................................................................................................................................................73-74
ADDITIONAL RESOURCES...............................................................................................................................................75-82
10
Copyright Notice
Copyright © 2014 PC Pitstop
All Rights Reserved
No part of this publication may be reproduced or
transmitted in any form or by any means,
mechanical or electronic, including photocopying
and recording, or by any information storage and
retrieval system, without express written permission
from PC Pitstop and or our legal representatives.
First printing: January 2014
Typesetting: PC Pitstop
Printing: Printed and bound in Australia
11
Disclaimer
This book explains the warranty and service of all
workshop installed equipment and options. Due to
specification differences among models, you may
find that some of the information may not be
applicable to your computer. If you have any
questions or concerns, please contact your nearest
PC Pitstop, they’ll be glad to help you.
While all attempts have been made to verify
information provided in this publication, neither PC
Pitstop nor the partners thereof, assume any
responsibility for errors, omissions, or contrary
interpretation of the subject matter herein.
This publication is not intended for use as a source of
legal or accounting advice. PC Pitstop wishes to
stress that the information contained herein may be
subject to varying country, state and/or local laws
and regulations. All users are advised to retain
competent counsel to determine what legal
requirements, laws or regulations may apply to the
user’s particular equipment.
The reader of this publication assumes responsibility
for the use of these materials and information. The
authors and/or partners of PC Pitstop assume no
responsibility or liability whatsoever on the behalf of
any purchaser or reader of these materials.
Any perceived slights of specific individuals or
organisations are unintentional.
12
PC Pitstop and Privacy
PC Pitstop is committed to protecting your privacy
and is required to comply with the National Privacy
Principles in the Privacy Act 1998 (Cth) when it
collects and handles your personal information. This
includes providing you with the right to access and
correct your personal information (subject to some
exceptions allowed by law).
For further information about PC Pitstop and privacy,
please see the PC Pitstop Privacy Policy, available at
www.pcpitstop.com.au/privacy. You can also contact
us by calling (02) 65 841 551, or by sending your
query to:
PC Pitstop Privacy Contact
Shop 13, 4 Bay St
PORT MACQUARIE, NSW, 2444
All information in this book is current at the time of
printing. However, because of PC Pitstop’s policy of
continual improvement, we reserve the right to
make changes at any time without notice. All rights
reserved. This material may not be reproduced or
copied, in part or whole, without the written
permission of PC Pitstop™.
13
PC Pitstop Authorised Service Centres
For the health of your computer
Nobody knows your computer like PC Pitstop
Your PC Pitstop Authorised Service Centre plays an
integral role in the enjoyment of your new
computer. Here you’ll find all the expertise you could
hope for to ensure your computer remains in
excellent condition and to assist in years of troublefree computing. Your Service Centre can also help
with repairs, products such as graphics or hard drive
upgrades, other peripherals and accessories.
PC Pitstop Trained Technicians work on computers
day in and day out. They also use highly advanced
diagnostic equipment and specialised tools and
receive ongoing training and regular updates from
PC Pitstop to ensure they can keep your computer at
its very best.
Locate your nearest PC Pitstop at
www.pcpitstop.com.au/locations
14
Documents & Data Policy
While every care is taken to protect customer documents, pictures, music etc; in some cases this is not
always possible due to certain conditions such as part failure.
Professionally, we take every care and technological measure to protect and recover your data. PC Pitstop
cannot accept responsibility for any consequential data or financial loss through the loss of any data,
through any fault whatsoever.
Being in the habit of backing up your files onto a Flash Disk, CD, DVD or External Hard Disk is easier than you
may realise for simple peace of mind. We supply a range of backup solutions to suit all budgets and
requirements.
ALSO SEE: The Importance of Backing Up – page 53-55
15
Uncollected Goods
What are Uncollected Goods?
Where goods left for repair or other treatment in the course of business with PC Pitstop, have not been
collected for a period of time, or are not paid for, PC Pitstop may follow the procedures set down by the
Uncollected Goods Act.
Disposal Procedures and Notification
Customers with uncollected goods remaining will be contacted verbally and via written notice for up to
6mths before disposal or court order depending on value of item.
Customer Notice
Items not collected within 7 days of notice of completion will incur a $2 a day storage fee additional to the
original worked billed.
*If, at any stage, you are unable to collect goods within 3-7 days of notice for genuine reasons, please contact your
nearest PC Pitstop and discuss your options.
16
PC Pitstop Black & White Warranty
New Computer – 12mths/24mths/36mths
Ex-Lease Computer – 3mths/12mths
Your Responsibilities
Warranty Period
You must operate, maintain and care for your PC
Pitstop computer properly, in accordance with the
instructions in this book. The best way to maintain
your computer is through a PC Pitstop Authorised
Service Centre.
The PC Pitstop Black & White Warranty applies to all
new PC Pitstop computers sold in Australia. The
actual commencement date of the warranty is
shown on the Customer Card at the front of this
book.
When you change your name and/or address, please
complete the Owner Information Change Form and
return it to PC Pitstop. New owners should also
complete this form. Forms are located at the back of
this book.
Within the Warranty Period PC Pitstop will repair or
replace, at its discretion, any original equipment or
PC Pitstop components found to be defective under
normal use and operations in Australia.
17
What is Covered by your PC Pitstop Black & White Warranty

Faulty part replacement

Faulty product replacement

Manufacturers defects
The difference between a Warranty Repair and a
Maintenance Service
A Warranty Repair is a repair performed during the
Warranty Period to rectify any problem caused by
faulty materials and/or workmanship at the time of
the new computer manufacture. It is normally free of
charge.
Maintenance Services are the all-important regular
inspections, adjustments and tune-ups. A service
includes inspections, hardware checks, system
optimisation, stress tests, viral checks and cleaning
out accumulated dust. These are competitively
priced by your PC Pitstop Authorised Service Centre.
18
What is Not Covered by your PC Pitstop Black & White Warranty?


-
Software is not covered by the PC Pitstop
Black & White Warranty, i.e. Windows faults,
application faults, viruses, etc.
Repairs and service adjustments required
due to equipment misuse or negligence are
not covered. Misuse and Negligence includes
the following:
Water ingress from spillages
Improper adjustment, repair, tampering or
modifications by a non-PC Pitstop repairer
Accident damage such as dropping or
crushing
Tampering or modification
Any use where the computer is not designed
or marketed for that purpose.
Damage caused by improper or lack of
maintenance or ignoring warning signs and
errors are not covered.




Defects caused by the fitment of non- PC
Pitstop approved parts, add-on parts,
improper or lack of maintenance is not
covered.
Scratches or surface rust caused by normal
wear and tear is not covered.
Environmental damage, such as flooding,
fire, lighting etc are not covered including
moisture and corrosion caused by humid
and/or seaside environments.
Incidentals such as phone calls, rental
charges, inconvenience or commercial loss
are not covered.
19
Frequently Asked Questions
What should I do if there are any concerns with my
new computer following pickup/delivery?
Because your computer is rigorously checked before
it is delivered to you, it is highly unlikely you will find
any problems with your new PC Pitstop computer.
However, should you have any concerns or questions
regarding your new computer in the first 14 days,
bring it into any PC Pitstop for a Complimentary
Assessment. The coupon is located in the front of
this book.
When and how do I get my computer serviced?
Your computer should be serviced according to the
Maintenance Schedule in Section 2 of this book. The
Trained Technicians at your nearest PC Pitstop can
best advise you on the maintenance requirements to
suit your use. Simply bring in your machine, along
with this book.
Why is time just as important as use for servicing?
Don’t wait months to get your computer serviced
just because you haven’t used it every day. Waiting
can cause all sorts of problems, mostly due to
environmental damage such as rust and dust
building up, clogging and overheating parts. Be
diligent with the Maintenance Schedule in Section 2
and you will get many years of use from your
computer.
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Who should service my computer?
Your nearest PC Pitstop Authorised Service Centre,
that’s who. After all, every PC Pitstop Authorised
Service Centre offers specialist Trained Technicians
who work in computers day in and day out. They
understand what makes your PC Pitstop computer
‘tick’, delivering quick and accurate diagnosis of your
computers health.
Who is the best person to talk to at the PC Pitstop
Authorised Service Centre?
Talk to your Service Manager or one of the Trained
Technicians at your PC Pitstop Authorised Service
Centre.
If I have any problems with my PC Pitstop computer
during the Warranty Period, what is the best way of
getting my computer repaired?
Your new PC Pitstop Black & White Warranty
provides comprehensive security against any unlikely
faults in your new computer. However, if you need
repairs, don’t hesitate to call your PC Pitstop
Authorised Service Centre. Every PC Pitstop
Authorised Service Centre is committed to providing
any Warranty Repairs you may need.
21
Is PC Pitstop Servicing more expensive?
The simple answer is no. At PC Pitstop you’ll enjoy
value for money servicing and repairs at any PC
Pitstop Authorised Service Centre in Australia.
We’ll even work through a Checklist at the end of
your service to explain the work completed, what we
found, what you should watch out for and how the
service has improved the performance of your
computer. PLUS every customer receives this
Planner, the ultimate Value Add for any computer
user!
Does opening my computer case impact on my PC
Pitstop Black & White Warranty?
this ‘seal’ will void your PC Pitstop Black & White
Warranty. Keep it intact and leave it up to PC
Pitstop’s Trained Technicians to look after your
machine, especially during the Warranty Period.
If my computer is out of action being repaired, are
out of pocket expenses such as travel or
commercial loss included in the PC Pitstop New
Computer Warranty?
The PC Pitstop Black & White Warranty covers
repairs or replacement of parts that are defective in
materials or workmanship at the PC Pitstop
Authorised Service Centre premises. It does not
cover claims for compensation.
Yes. You will notice the Warning sticker on the back
or base of your new PC Pitstop computer. Breaking
22
What costs are not covered by the PC Pitstop Black
& White Warranty?
White Warranty in this Section.
What happens to the PC Pitstop Black & White
The costs of regular maintenance servicing are not
Warranty if I modify my computer?
part of the Warranty. Please see What is not Covered
The PC Pitstop Black & White Warranty will continue
By your PC Pitstop Black & White Warranty in this
to apply to original components of the computer
Section.
providing they have not been altered or adjusted in
Is software covered by the PC Pitstop Black & White any way. Also, the PC Pitstop Black & White
Warranty will continue to apply if your computer is
Warranty?
fitted with PC Pitstop installed parts and accessories
Software is covered by the software manufacturer’s
approved for your model. Any modifications or
warranty but usually only if you have paid for their
damage resulting from the modifications to your
ongoing support. Due to its complex nature it is not
computer, are not covered by your PC Pitstop Black
covered by PC Pitstop and charges will apply to any
& White Warranty. For further information refer to
faults that are related to defective software or faults What is Covered by your PC Pitstop Black & White
in software. See What is Covered by your Black &
Warranty in this Section.
23
Where do I go for service after the Warranty Period
expires?
If you’ve had your computer serviced by your PC
Pitstop Authorised Service Centre for the length of
its warranty you’ll no doubt find it’s in excellent
condition. So why would you risk going elsewhere
now...
If I leave a long time between services, will this
impact my PC Pitstop Black & White Warranty?
You must service your computer according to the
Maintenance Schedule in Section 2 of this book. Your
PC Pitstop Black & White Warranty does not cover
damage caused by inadequate maintenance.
If there is an accident or act of God, is my computer
covered by the PC Pitstop Black & White Warranty?
Unless the accident is caused by the failure of a
warranted part, your computer is not covered. In the
event where your computer needs repair or
replacement after an accident, we recommend that
you contact your insurer and insist that your
computer is repaired or replaced only at a PC Pitstop
Authorised Service Centre. See What is Not Covered
by your Black & White Warranty in this Section.
24
Customer Care Guides
3 STEP SIMPLE DISK DEFRAG...............................................................................................................................................27
AVOIDING MOSITURE & CORROSION……………………………………………………………………………………………………………………….28-29
AVOIDING VIRUSES & SCAMS........................................................................................................................................30-31
BENEFITS OF HARDWARE UPGRADES.................................................................................................................................32
BENEFITS OF ONSITE SERVICE.............................................................................................................................................33
BENEFITS OF A REGULAR TUNEUP......................................................................................................................................34
BEWARE SPYWARE.........................................................................................................................................................35-36
COMPUTER REBUILD – WHAT YOU NEED TO KNOW .........................................................................................................37
DEALING WITH CUSTOMER SOFTWARE…………………………………………………………………………………………………………………………38
DESKTOP CONNECTION GUIDE......................................................................................................................................39-40
DESKTOP OPTIONAL ACCESSORIES………………………………………………………………………………………………………………………………..41
DESKTOP SAFETY TIPS.........................................................................................................................................................42
ERGONOMICS FOR SAFER COMPUTING........................................................................................................................43-44
EXERCISING YOUR LAPTOP BATTERY & CHARGER..............................................................................................................45
LAPTOP OTPIONAL ACCESSORIES………………………………………………………………………………………………………………………………….46
LAPTOP SAFETY TIPS......................................................................................................................................................47-48
LEARN THE LINGO - COMPUTING ACROYNMS..............................................................................................................49-51
25
PCITSTOP SPECIALTY LESSONS............................................................................................................................................52
SMART DEVICE SAFETY TIPS……………………………………………………………………………………………………………………………………..53-54
THE IMPORTANCE BACKING UP.....................................................................................................................................55-57
WHY YOU WOULD NEED A DATA TRANSFER OR RECOVERY..........................................................................................58-60
YOUR COMPUTER REPAIR – HERE’S WHAT HAPPENS…………………………………………………………………………………………………….61
PREVENTATIVE MAINTENANCE TECHNICIANS CHECKLIST...........................................................................................62-68
PREVENTATIVE MAINTENANCE PLANNER....................................................................................................................69-71
SERVICE RECORD...........................................................................................................................................................73-74
ADDITIONAL RESOURCES...............................................................................................................................................75-82
26
3 Step Simple Disk Defrag
Defragmentation is a process that reduces the amount of fragmentation in file systems. It organises the
contents of your hard drive to store files in the smallest possible number of regions (fragments),
attempting to create larger regions of free space to allow the hard drive to ‘read’ the data much more
quickly.
(Although Windows 7 does this automatically, for a comprehensive defrag we recommend manually completing this
process every 3 months.)
Windows Defrag Procedure
o
o
o
Start Menu > All Programs > Accessories > System Tools
Disk Defragmenter (click to open program)
‘Defragment’ - Defragmenting process will take some
time. Once Defrag is complete a window will pop up
informing you, simply close the program.
27
Avoiding Moisture & Corrosion
It is true that salt air will corrode hardware and electronics especially near the ocean/coast.
Whether you prefer a laptop or a desktop your PC is affected by its environment. While overly dry conditions
can cause static electricity in your computer's components, excessively humid conditions can cause faster
corrosion and internal damage. If your environment is especially humid you should take precautions to
protect your computer from malfunction due to moisture. Take note of the general level of humidity and
follow these simple steps to stop damage.
1. Install a dehumidifier in your home or office. Dehumidifiers remove some of the moisture in the air
so it's safer to use your desktop, laptop or tablet PC. When using a dehumidifier remember to empty
out the reservoir regularly to ensure that the machine works efficiently. Small hippos may work for
some, others may need to invest in domestic or commercial stand-alone models.
2. Situate your computer in an area of the home or office with a controlled temperature. Avoid using
your computer in humid areas such as a hot tub room, sauna or the bathroom. Condensation from
the humidity can affect the internal components of your computer causing corrosion or sudden
malfunction.
28
3. Keep your computer stationary whenever possible. One way humidity builds up in your computer is
when you experience sudden temperature changes. For instance, going from the cold winter air to a
warm office could cause condensation. Transport your computer as little as possible and always use
an insulated case to protect it from extreme temperatures if you must travel with it.
4. Wipe your computer down quickly if you notice moisture on the outside of the case. Use a clean
towel to remove outer moisture before it has time to seep into the computer through the keyboard
or vents. For this very reason, avoid positioning your computer near windows or external doors.
*Iron rust is red/brown, aluminium rust is white, copper corrosion is blue/green.*
29
Avoiding Viruses & Scams
PC Pitstop sees all manner of viruses and software ‘bugs’ every day from a range of different sources. It is
near impossible to keep up with the speed at which new viruses or scams are created and spread, but
common sense tells us where to look. It is with this knowledge that we have compiled some basic tips to
avoid costly damage from viruses occurring on your computer.
o
Be sure to keep your machine up to date - With the latest patches from Windows Update. These
software patches fix bugs and exploits and help to keep your machine secure from the newest viruses.
o
Watch your web browsing habits - There are billions of sites on the internet and not all of them are nice.
Most of these sites are related to adult content; ‘free’ downloads such as music; software and movies;
online flash game websites; and gambling websites such as online poker. If you are going to download or
sign-up for something on a website make sure it is a verified safe site beforehand.
o
Avoid pop-ups or banners offering FREE product - most of these lead to malicious web sites or scams.
These will usually present you with a window that reads something along the lines of "Your system is
infected - Click here to run a FREE virus scan!” Do not click on these, just close the window and ignore
them. If you are genuinely concerned about viruses, pop into PC Pitstop for a true virus health check.
30
o
Do not open email attachments from people you do not know! This is the leading cause of virus infection
and also the way most viruses spread, even if it is not an application in the attachment the file can still
be infected or trigger an exploit on your system leading to your system being infected. Only open
attachments from known people, and even then use caution.
o
Keep your identity safe online - do not give information out to strangers or to random web sites. This
includes your name, address, phone number etc... as this information can be used for nefarious
purposes such as bank scams or identity theft.
o
Finally, avoid taking calls from ‘technicians’ claiming that your computer is infected – No-one outside of
the person directly in front of your machine can know exactly what is or isn’t wrong with your computer.
These tricky scammers will usually ask you to type something into your machine, providing them with
remote access, where they can then cause a lot of damage. Hang up on them and never hand over credit
card details to someone you don’t trust.
Get Protected
NORTON INTERNET SECURITY
BUY ONLINE: www.pcpitstop.net.au



Easy to use interface
Scheduled automatic backups
Peace of mind security
31
Benefits of Hardware Upgrades
There is the wide range of hardware available today that will, in most cases, plug in or integrate to your
existing system with little or no fuss. Hardware upgrades such as bigger hard drives, more RAM or a better
graphics card for example, can be installed to your core system in lieu of replacing the computer or to
facilitate the needs of new software or peripheral equipment.
Hardware Upgrades provide:






Speed and space increase from improved technologies
Productivity gains from faster equipment
Reduced cost of ownership over replacement
Customised solution to fit your needs
Extended service life by replacing ageing components
Access to features not available with your original purchase
Talk to your PC Pitstop Trained Technicians about suggestions for your working requirements.
32
Benefits of Onsite Service
Onsite computer support is a premium service that gives you access to PC Pitstop Trained Technicians in
your home or workplace. Many businesses only discover the real value of onsite computer support after
they have experienced a major IT breakdown or disaster. However, more often than not, these IT issues
can be prevented or at least minimised through regular servicing, regular maintenance and the right
infrastructure and planning in place.
Convenience: In some situations it can be inconvenient or unpractical to disconnect all the cables of your
computer and bring it in store for repair. With onsite computer support, a professional can visit you at home
or at your workplace, usually within 24hrs of your request.
Better Knowledge of your Systems: Onsite support, especially at business visits, gives PC Pitstop Trained
Technicians better access to your entire system – how it is set up, how it works, its inefficiencies and also
how the users (the workers) interact with the system. This enables a more complete assessment of the
businesses needs and allows for smoother integration, upgrades, and training or maintenance schedules.
33
Benefits of a Regular Tune-up
Over time your computer equipment will invariably shows signs of ageing – slowing down, part
malfunction, etc. A Tune-up is a thorough service of all components in your machine. It is a process
whereby PC Pitstop Trained Technicians scan, clean and repair any issues, whether currently visible or
hinting to likely to cause problems in the near future. We work with you to resolve any major issues found
and provide you with options and solutions to get you back on track.
Regular Scheduled Tune-ups provide:
 Warning and solutions to problems before they occur become a costly interference to your daily life
or business operations
 Optimal productivity and efficiency from your investment
 Performance improvements such as speed, space, and reliability
 A time for you to engage a PC Pitstop Trained Technician to help resolve any issues you may have
 Peace of mind that your computer is in good working order
For optimal performance, invest in a Tune-up every 3-6mths for business users and every 6-12mths for home
users.
34
Beware Spyware
51% of Internet users have been spyware afflicted and this figure is on the rise.* So how do you keep
spyware from tracking your habits or hijacking your computer?
What is spyware?
Spyware is a broad term for deceptive software that installs itself on a computer via the internet. It allows an
outsider to harvest your personal information, which can be used for many purposes. Unsolicited ads or
adware is spyware in its most benign form. Others are more malicious, such as stealing passwords or creditcard information. Just one of the side effects of having a number of these unauthorised programs running on
your computer at once makes it sluggish, unstable, and ultimately more likely to crash.
How do you know if your computer has been infiltrated with spyware?
Unlike viruses, spyware exhibits a host of signs that remove your ability to control the computer. Hijacked
home pages, redirected searches, and a flood of pop-up ads are common complaints to look out for.
How does spyware sneak on board?
Simply clicking on a banner ad can install spyware. Worms, which are self-propagating viruses, can also carry
spyware. They search for computers without up-to-date security and install the nasty software. Spyware is
35
also spread by email and sometimes spyware is secretly bundled with free software you download from the
internet. Sites that offer music-sharing, videos, weather data, and games often are paid to distribute adware.
When you install the software, you might see a pop-up window asking you to agree to certain conditions.
Avoid clicking ‘I agree’ or ‘ok’ without reading the fine print.
How do you get rid of spyware?
To eliminate it, you must track down every file and completely erase it. That can be tough since spyware
hides inside your computer's operating system, making it difficult to find. Your PC Pitstop Authorised Service
Centre provides a Level 3 Virus Removal service to rid machines of spyware.
How do you protect your computer in the future?
Protection is an ongoing process since spyware makers are constantly creating new threats. Install a
personal firewall and an anti-virus program and allow for daily security updates. Also set your browser to a
medium or high security level, ensure that the latest Service Pack from Microsoft is installed – PC Pitstop can
help you set all of these up. And finally, practice safe surfing - download only trustworthy software, read
licensing agreements, avoid banner ads, and delete spam. In other words, just say no!
*Norton Antivirus Statistic 2013
36
Computer Rebuild :: What You Need to Know
o
You may notice little things that are different to the way you have had them before - This is because
Windows had learnt the way you did things and remembered these settings.
o
You may need to reinstall any programs and devices (e.g. printers, Office, Photoshop etc.) that you
have previously used if you advised your technician not to do so for you. Use your original CDs for
programs or use the manufacturer’s website downloads for printers (e.g. HP, Canon etc.).
o
Unfortunately, during a Windows rebuild, these little personal touches may disappear until your
computer picks up the way you do things again.
Documents and Data Policy - While every care is taken to protect your documents, pictures, music
etc, in some cases this is not always possible due to certain conditions.
Professionally, while we take every care and technological measure to protect and recover your data,
PC Pitstop cannot accept responsibility for any consequential data or financial loss through the loss of
any data, through any fault whatsoever.
37
Dealing with Customer Software
PC Pitstop will not deal with any illegal (pirated or otherwise) software and take no responsibility for
customers personal or business loss by refusing to do so.
Important points to remember:
o
Customers must have original disks for installs or re-installs of their programs, as well as legitimate
codes or serial numbers and preferably all in its original packaging.
o
A burnt CD with a serial code WILL NOT be accepted for use by PC Pitstop staff in any way.
o
These rules protect PC Pitstop from the $250, 000 copyright infringement fines for organisations and
the $2,500 for individuals or customers.
o
PC Pitstop is well within our rights to refuse to deal with pirated or illegal software of any kind.
38
Desktop Connection Guide
Just got your computer back from repair and facing the task of plugging it all back in? Fear not, this simple
rear desktop computer connection guide will help you out! (And if you’re still having problems give us a call
and your PC Pitstop Trained Technician can make an onsite callout to you!)
o
Most computer plugs are colour coded and will only plug in one way. Please pay special attention to
the way they do plug in so as not to damage them by force.
o
USB plugs can go into any USB socket.
o
If you have two blue video sockets on the back of your computer, the horizontal plug (PCI-E Video
Card) will take precedence over the vertical plug (onboard video).
o
Speakers connect to the green socket.
o
Microphone connects to the pink socket.
o
Your internet will usually connect to the large square hole that resembles a large telephone socket
called ‘Ethernet”.
39
Blue Video Cable
(in this case, takes precedence over blue vertical port)
PS2 Connection
Keyboard & Mouse
Power Plug
USB Ports
Internet/Ethernet
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Desktop Optional Accessories
Norton Internet Security
Stay safe with the very best anti-virus software. Do
you bank online? Then you need Norton Internet
Security!
USB Hub
4+ ports. Increase your USB ports to connect more
devices and never have a lack of USB inputs.
Keyboard/Mouse Combo
Choose your style, shape and colour for greater
comfort and flexibility.
Backing Up
Invest in back up hard drives and automated backing
up software, to avoid the trauma of losing precious
photos and data.
Speakers
Enjoy music, movies and gaming on your desktop
with a wide variety of speakers from simple to
subwoofers.
Moisture Kit
Protect your investment against component killing
corrosion. Includes computer cover and damp
absorber. A must for humid climates!
41
Desktop Safety Tips
Safely using your desktop will help ensure that the computer works properly and you don't get injured.
Improper use or not being aware of safety issues can cause your desktop irreparable damage. These tips
will help you stay productive and safe no matter where you are working.
 Vent Maintenance - Part of your weekly routine should be to inspect and clean the air vents at the back
of your desktop. Forced air dusters can be used to keep the air vents clean and free from debris. It's
important to know that you should never push anything into the air vents.
 Secure Transportation - Make sure that if you ever have to transport your desktop that you first unplug
all accessories from it and carry it with two hands from the bottom of the case. Secure the desktop in an
upright position wherever possible using the vehicles seatbelt for example. Parts may come loose during
transport
 Soft Spots - It's a wise idea to use your desktop in a well-ventilated position with no soft material
covering the fans located at the back or side of your machine. Soft materials can block the airflow vents
and cause it to overheat.
Get Protected



Market leading software
Fully automated system
Updates every 20mins
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Ergonomics for Safer Computing
Ergonomics is about the relationship between you and your computer!
1. Your chair should be adjustable to provide
good support to your lower back and allow
up/down movements for you to choose a
comfortable height with the keyboard.
2. Body posture should be as shown with right
angles at the elbow, hip, and knee. The head
should be held in a neutral position facing
straight ahead with the eyes looking forward
or slightly down.
3. A foot rest may be needed if the operator's
feet do not comfortably reach the floor.
Circulation will be affected if over extension
of the feet occurs, as is the case when the
user wears high-heeled shoes.
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4. The keyboard support table can be adjusted
to allow proper upper body posture. The
keyboard should be detachable to permit
flexible positioning. A wrist rest offers the
worker maximum comfort for extended
hours of work.
5. A document holder should be adjustable in
height and angle of tilt sitting at or just
below screen level, allowing the operator to
hold their head in the neutral position.
6. The display monitor should be positioned so
that the distance from the eye to the screen
can be adjusted. Monitors placed too high or
low will increase musculoskeletal and visual
tension plus fatigue to the back and neck.
7. General lighting - Reduce glare onto the
screen by appropriate placement in the
room. The workstation should be oriented so
the operator does not face an unshielded
window or a bright light source. The screen
should be tiltable to help eliminate screen
reflections. LED screens or glare-resistant
filters with help to eliminate other sources of
light on the screen.
8. It is important that environmental factors
such as temperature, humidity (30-70%), and
noise (<75dbA or as low as achievable) be
kept within acceptable ranges.
44
Exercising your Laptop Battery and Charger
Your laptop battery charges whenever your computer is plugged into external power through an AC
Adapter, an optional power adapter, or an optional docking device. The battery charges whether the
computer is off or in use, but it charges faster when the computer is off. However, charging may take
longer if a battery is new, has been unused for 2 weeks or more, or is much warmer or cooler than room
temperature.
To prolong battery life and optimize the accuracy of battery charge displays, follow these recommendations:
o
o
o
o
If you are charging a new battery, charge it for a full 12 hours before turning on the computer.
Charge the battery until the battery light turns off
Allow the battery to discharge below 5 percent of a full charge through normal use before charging it.
This is referred to as ‘exercising the battery.’
DO NOT drop, open, short circuit, burn or allow the battery to get wet.
Need a new laptop charger?
UNIVERSAL POWER SUPPLIES



Multi voltage select
Multi connector
Suits most laptops
45
Laptop Optional Accessories
Laptop Riser/Cooler
Protect your hard drive and components from overheating and destroying your data. Over-heating is
one of the most dangerous things your laptop can
do! It also tilts your laptop so you don’t have to tilt.
Mouse
Wired or wireless, feel more in control with a USB
mouse.
Protective Bag/Case
Polyurethane or leather. Not just for travellers.
Laptop bags protect your investment and keep all
your accessories in the one place.
USB Hub
4+ ports. Increase your USB ports to connect more
devices and never have a lack of USB inputs.
Norton Internet Security
Stay safe with the very best anti-virus software. Do
you bank online? Then you need Norton Internet
Security!
Backing Up
Invest in back up hard drives and automated backing
up software, to avoid the trauma of losing precious
photos and data.
46
Laptop Safety Tips
Safely using your laptop will help ensure that your laptop works properly and you don't get injured.
Improper use or not being aware of safety issues can cause your laptop irreparable damage. These tips
will help you stay productive and safe no matter where you are working.
 Shut It Down - Unlike a desktop computer, laptop computers need to be shut down when not in use to
prevent overheating. Overheating is very dangerous to the internal systems. If the hard drive inside your
computer gets too hot it is very possible to start losing data & hard to get it all back.
 Get a Laptop Cooler - To lessen the chances of overheating (or burning your lap!), pick up a Laptop
Cooler/Riser from PC Pitstop. It plugs into your laptop’s USB port and sucks hot air away from those vital
components. A good investment to increase the longevity of your machine.
 Checking the Fan - Overheating problems can also be caused by the laptop fan not working properly.
Always check the laptop manufacturer's online support and your warranty information.
 Vent Maintenance - Part of your weekly routine should be to inspect and clean the air vents in your
laptop. Forced air dusters can be used to keep the air vents clean and free from debris. It's important to
know that you should never push anything into the air vents.
47
 Adjusting Power Settings - Adjusting your power options will help your laptop from heating up when not
in use even if for short periods of time. You can set your hard drive and display to turn off after a set
time period. Another option is to set the laptop to go into standby or hibernate mode.
 Before You Pack It Up - Make sure that before you put your laptop into its carry bag that it is shut down.
A notebook that has been left on can melt! When enclosed in a bag there is no air circulation and the
results can be fatal. Don't find out the hard way, and just be sure to turn off your laptop!
 Soft Spots - It's a wise idea not to use any soft material as a buffer between you and your laptop. Always
operate your laptop on a hard surface, preferably one that allows ventilation. Soft materials can block
the airflow vents and cause it to overheat. If it is not possible to avoid using a soft surface, an optional
heat sink base should be used to maintain cooling.
 Unplug Accessories - Whenever your laptop will not be in use, even for short periods of time remember
to unplug any accessories. Not only do they use power but they could cause the laptop to overheat. It's
especially important to unplug any accessories before packing your laptop in its carrying case. While you
may believe it will make it quicker to use, it could damage your laptop, the accessory and/or your laptop
bag.
Get Protected



Market leading software
Fully automated system
Updates every 20mins
48
Learn the Lingo :: Computing Acronyms
i3, i5, i7: Newer types of Intel Processors, i5 is Dual Core, i7 is Quad Core
ADSL: Home broadband through the phone line, currently the fastest way to access the internet
ADSL2+: A faster version of ADSL
AGP: Accelerated Graphics Port, connection on older motherboards for graphics cards
Blu Ray Drive: Will burn and play CDs and DVDs will only play Blu Ray Discs
Blu Ray Writer: Will burn and play CDs, DVDs and Blu Ray Discs
CPU: Central Processing Unit or Processor, comes in two brands either Intel or AMD. Known as the "brain"
of the computer, essential for computer to run. More often than not faster processor = faster computer.
CD Writer: Will burn and play CDs not DVDs
DDR1 DDR2 DDR3: Various types of RAM (memory)
Dual Core/Quad Core: Different types of processor, Quad core mainly used by gamers/ hardcore users.
DVD Reader/CD Burner: Will play DVDs and burn CDs
DVD Writer: Will burn and play DVDs and CDs
DVI: A higher quality computer to monitor connection, wider than VGA plugs and often white in colour
Ethernet: Cable used to connect computer to a network or modem for broadband
GB: Gigabyte, unit of measurement for hard drive or RAM size, 1GB = 1024MB
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HDD: Hard Drive Disk or Hard Drive, used to store data on a computer, size measured in gigabytes or
terabytes
HDMI: High Definition Multimedia Interface, the newest kind of computer to monitor cable, High definition
quality, also carries audio, is usually used to plug a computer into Plasma or LCD screens and is used in Game
Consoles and Blu Ray players
IDE or PATA: Older connection on motherboards for connecting hard drives or disc drives, wide flat ribbon
cable
Mb: Megabyte, unit of measurement for hard drive or RAM size
MB: Motherboard, the main part of a computer which all other parts plug into, often the most expensive
part of a computer to replace
PCI: Connection on motherboard for connection Sound Cards, USB cards, dial up modems etc
PCI Express: Connection on motherboard for Video Cards
PCIMIA or ExpressCard Slot: Slot on the side of laptops for connecting an expansion card, usually wireless or
extra USB ports
RAM: Random Access Memory, necessary for computer to function More often than not more RAM = more
speed; comes in 512MB, 1GB, 2GB etc
SATA: Newer connection on motherboards for connecting hard drives and DVD or Blu Ray Drives
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Serial/Parallel: Older connection for printers, modems etc
SSD: Solid State Hard Drive, newest type of HDD. Contains no moving parts which avoids many of the
problems of standard HDDs and runs at faster speeds
TB: Terabyte, unit of measurement for Hard Drive size, 1TB = 1024GB
USB: Universal Serial Bus, used to connect devices such as iPods, Cameras, Printers, Keyboards etc. to
computers, is either USB 1.0 (older computers), USB 2.0 (modern computers) or USB 3.0 (newest computers)
VGA or D-SUB: The most basic plug for connecting a computer to a monitor, the two plugs are often blue
coloured
Video Card/Graphics Card: Used to send the signal from the computer to the monitor, can be either part of
the motherboard or a separate card, the more powerful the video card the more graphics intensive games
you can play, plus improved performance from CADD, Video Editing and Photo Editing programs
Wireless (Wi-Fi): Used to connect computers to a modem for broadband
Wireless Broadband: Internet for people on the go using mobile phone signals and networks e.g.
Telstra/Optus sticks, mobile phones or other devices
Plus there are thousands more!
We try to SPEEK NO GEEK but if your PC Pitstop Trained Technician uses language you don’t quite
understand, just ask him to explain the lingo and he’ll happily talk you through it!
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PC Pitstop Speciality Lessons
Stop banging your head on the desk trying to figure that pesky computer problem and ask for a Speciality
Lesson from your PC Pitstop Trained Technician.
These 1hr in-store, one-on-one lessons can cover many topics that may be troubling you, such as:
o
Basic Computer Use – start-up, shut-down, navigation, etc.
o
Internet Use – effective searching, basic facebook, etc.
o
Photo Filing – uploading from cards or devices, sorting and basic editing
o
Windows 8 Use – introduction to the metro interface
o
iPad Use – how to use your device, apps, etc.
Make the best use of your time and come with a prepared list of questions. Your Technician will answer as
many of them as possible and show you how...and show you again! BOOK A LESSON TODAY.
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Smart Device Safety Tips
Our smart devices are mobile computers and it’s the very features that make them smart that also make
them susceptible to viruses and malicious software. They contain personal details, contacts, photos and
banking details among other important information that could end up in the wrong hands if lost,
unsecured or stolen. That’s why we need to protect and secure our devices just as we would our PCs.
o
o
o
o
o
o
o
o
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Put a password on your phone and a PIN on your SIM card.
Setup your device to automatically lock.
Encrypt your data.
Consider installing security software from a reputable provider.
Stay with reputable websites and mobile applications (apps).
Be careful when allowing third party apps access to your personal information including location.
Do not click on unsolicited or unexpected links.
Check for updates to your phone's operating system regularly and backup before you update.
Use secure networks with Wi-Fi and turn off Bluetooth when you’re not using it.
If you decide to recycle your phone, make sure you delete all your personal information first.
Consider mobile tracking in case of theft or loss.
Get a good protective case and USE it!
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If you are unfortunate enough to smash the screen on your device, PC Pitstop’s Trained Device Technician
can make it look like nothing ever happened! Plus we can fix a host of other issues that arise with devices
too – buttons, cameras, sound, connectors, software, etc.
Call into your nearest PC Pitstop for honest advice regarding your device repair.
We currently repair:
o iPhone 3 & 3GS
o iPhone 4 & 4S
o iPhone 5, 5S & 5C
o iPod Touch 4th Generation
o iPad 2, iPad3, iPad4
o iPad Mini
o Samsung Galaxy S3 & S4
We consistently adapt with the developments in technology aiming to reduce the cost of device repairs to
match, whilst offering remarkable value:
 95% of our device repairs are completed the same day
 All parts warranted
 And all repairs completed by a Trained Technician
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The Importance of Backing Up
Backing up is crucial. Backing up at the basic level involves the act of copying all your important files to a
separate external device that can easily be taken off site with you each day for security measures in
business or easily accessible during an evacuation for home users, keeping precious data and memories
safe and saving you time, money and tears.
There are a several different backup types and just as many different ways to backup. We will run you
through some of the most common. If you are unsure of which backup type you need, speak to one of PC
Pitstop’s Trained Technicians for the best solution in your environment.
Basic Data Backup: The basic data backup is the process of backing up the data the program made, not the
program or the programs settings. An example here would be backing up a Word or Excel Document but not
Microsoft Word or Microsoft Excel itself.
How to do a basic data backup:
1. Insert/plug-in your External Hard Drive (or Flash Memory Drive)
2. Go to the folder or location of the files you want to backup
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3. To select all the files in that location, use your keyboard to press [CTRL] + [A] (Press Ctrl key then
while still holding Ctrl key, press the A Key)
4. You will now notice all the files in the folder are highlighted, this is telling the computer that you
have selected these files and you want to do something with them
5. Now use your ‘right’ mouse button and click on one of the highlighted files
6. You will now see a little menu appear, run the mouse over the ‘Send To’ item then click on ‘Backup
Disk’ or (E:) disk or similar (Depending on the number of external devices you have running, your
hard drive will be assigned a letter to identify it)
7. Your files will now copy/backup to the external device.
It’s a good idea to always have a copy of your files on at least one another device. Don’t make the mistake of
copying your files to an external device then deleting them off your computer.
Remember: Backups can also fail. If you are worried about your computer clogging up with too many files,
consider a Hard Drive upgrade – You will keep everything the way it is setup, but with a bigger storage
capacity for future storage.
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System State backup: The System State backup allows you to make a complete backup of your whole
computer – operating system, programs, settings, data, email: the lot. This is great way to recover your
system if the Hard Drive fails or you get a particularly nasty virus. The system state backup is only available
on Windows 7 and above. For anything else, you will need a separate program like Acronis True Image to
complete the task. A great feature of Acronis True Image is the ability to do a backup to dissimilar hardware,
very handy when you have a motherboard failure where normally it would require reinstall every program,
all your data and settings, even if you have done a system state backup.
Remember: Your data security is only as good as your last backup and backups can and do fail. There is a
saying in the IT trade: You haven’t backed up until you have done the backup three times, and one of the
backups is stored offsite.
Small Office & Home
ACRONIS TRUE IMAGE BACKUP SOFTWARE
SMEs
NORTON BACKUP EXEC SOFTWARE




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Enterprise backup software
Backup individual workstations
Server backup
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Why You Would Need a Data Transfer or Recovery
A Data Transfer may be necessary for a number of reasons.
PC Pitstop can transfer your data (documents, pictures, music) but not programs (software, downloads, etc).
Your original installation media is required to install programs on another computer. PC Pitstop, by law,
cannot install counterfeit software.
What types of transfer are there?
o
o
Computer to computer – e.g. your computer failed and you’d like your information transferred onto
a new computer.
Computer to external hard drive – e.g. you are giving away an old computer and want the info off
that computer for safe keeping.
If you request data transfer to an external drive you may have to follow correct steps to restore this
information to a workable state on your computer if you choose to do so down the track, i.e. importing
emails, address books, music, pictures and documents to their right location. (PC Pitstop also provides this
service if required.)
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Data Recovery is the process of retrieving your important files from faulty equipment. It may be necessary if
you don’t have a working backup of your files. PC Pitstop provide a range of recovery solutions from small
devices such as USB’s, computers and through to large Servers.
Things you should know about Data Recovery:
o
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Data recovery can take anywhere from one day to 2 weeks to complete depending on the severity
and size.
PC Pitstop can recover your information to another computer, to an external hard drive or other
device of your choosing as long as the chosen device has the capacity and stability to handle the
information.
Once recovered your information may appear in an unfamiliar order. While every effort is taken to
replicate the original file structure, in some cases this is simply not possible due to no prior
knowledge of the original setup. We work in consultation with you to ensure this process is as
smooth as possible.
In some cases, the recovery process may need to be handled by a third party Forensic provider. PC
Pitstop is in partnership with some of the best data recovery companies in the world. Please contact
your nearest PC Pitstop for more information.
Depending on the severity of the damaged device recovery may not even be an option.
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Overall, Data Recovery should be seen as the last option because ultimately prevention far outweighs
cure!
Small Office & Home
ACRONIS TRUE IMAGE BACKUP SOFTWARE
SMEs
NORTON BACKUP EXEC SOFTWARE






Enterprise backup software
Backup individual workstations
Server backup
+ PC Pitstop Secure Online Backup – ASK US IN-STORE
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Your Computer Repair :: Here’s What Happens
You may have some questions so please feel free to ask your PC Pitstop Trained Technician.
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Preventative Maintenance Technicians Checklist
Pre
Delivery
Onsite
Only
6mths
12mths
18mths
24mths
30mths
36mth
42mths
48mths
SCHEDULED INSPECTION
Clean Dust Build Up
Check Cooling Bearings & Fans
Check/Tighten Screws
Check Status LEDS
Check internal connector leads
Check & Clean RAM Contacts
Check & Clean Video Contacts
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Inspect for corrosion
Check no foreign noises
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System Operating Speed Check
Boot & Restart speed / hesitation check
Folder Operation Check
Program Operation Check
Internet Connection
X
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Email Connection
Clear Browser Cache
Sound / Speakers Check (If Supplied)
Webcam Check (If Supplied)
Microphone Check (If Supplied)
Check DVD Operation
CPU Adequate Check
RAM Adequate Check
Power Supply Adequate Check
Cooling System Adequate Check
Video Card Adequate Check
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Hard Disk Adequate Check
Check Front & Rear USB Ports
Custom Hardware Check
Battery / Power Supply Check
Check SMART status
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Software CPU Test
Physical RAM Test
X
Software RAM Test
Physical Video Test
X
Software RAM Test
Hard Drive Sector Check
Checkdisk - NTFS
SFC - System File Check
X
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RAW Level Virus Check
Virus Check
Rootkit Check
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Malware Check
Hard Disk Defrag
Analyse Application Error Logs
Analyse Antivirus Logs
Analyse Security Error Logs
Analyse System Error Logs
SPAM Filter Settings Check
Check Internet Settings /Proxies /Static IP
Remove Windows Temporary Files
File system Cleaning
Registry Error Check
Internet BHO's Check
Start-up Files Check
Green Power Settings Check
Sleep / Hibernation Check
Check Jave Update
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X
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Check Adobe Reader Version
Check Flash Updates
Check Browser Updates & Version
Check for undesirable Software
Check & Tidy Internal Cables
Plastics & Housings Check
Clean Exterior
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Check Windows Update Status
System Restore Point Added
System Page file Check
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Antivirus Updates
Firewall Status Check
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CMOS Battery Check / Replacement
Antivirus Activation
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Wi-Fi Connectivity Check
Windows Activation
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66
Windows Backup Check
X
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TCP/IP Check / Reset
System Drivers Check
BIOS Version Check
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Hard Disk Scheduled Replacement
Service Labels Updated
Log Book Completed
CRM Updated
X
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Potential Issues Noted
Recommendations discussed
Certification
Printer Check - Onsite Only
Scanner Check - Onsite Only
Network Attached Storage - Onsite Only
Network Shares Check - Onsite Only
Power Feed Check - Onsite Only
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67
UPS Check - Onsite Only
Network Switch Check - Onsite Only
Wi-Fi Security Check - Onsite Only
Wi-Fi Signal Check - Onsite Only
Wi-Fi Channel Check - Onsite Only
Connecting Cables Check - Onsite Only
ADSL Filter Check - Onsite Only
Modem Speed Test - Onsite Only
Modem Ventilation Check - Onsite Only
Computer Ventilation Check - Onsite Only
Keyboard & Mouse Check - Onsite Only
Touchscreen Calibration - Onsite Only
Monitor Calibration - Onsite Only
Speakers Check - Onsite Only
X
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68
Preventative Maintenance Planner
Notes for Normal Operating Conditions
This service has been completed by a PC
Pitstop Authorised Service Centre using PC
Pitstop Approved Parts.
Date: _______________________________
Technician: __________________________
PC Pitstop Service Centre Verification
By stamping this form you confirm that you are a PC
Pitstop Authorised Service Centre and that all aspects
of the PC Pitstop Service using PC Pitstop Approved
Parts have been completed.
69
Date: _______________________________
Technician: __________________________
70
Date: _______________________________
Technician: __________________________
71
Additional Service Requirements
How you use your computer and the environment it operates in determines the service requirements, as
much as the age and frequency with which it is used. For example, if you use your computer in dusty
residential, commercial or industrial conditions or use your computer every day to complete work tasks, the
more maintenance is necessary. Discuss your typical use with your PC Pitstop Trained Technician. They will
advise how best to maintain your computer and IT investment to keep it performing at its best.
If you constantly put your computer through extreme conditions or operate it in harsh environments, then
your computer will require additional maintenance.
We ask many questions about your use and care of your equipment prior to testing and have an Assessment
procedure to determine any additional service requirements in order to inform you as early as possible,
provide you options, and avoid any surprise costs at pickup. Being forthcoming with any information about
your equipment can sometimes save us hours of investigation and save you precious time and money!
72
Service Record
This additional service has been completed by a PC
Pitstop Authorised Service Centre.
Date: _______________________________________
Date: _______________________________________
PC Pitstop Authorised Service Centre Verification
Date: _______________________________________
Date: _______________________________________
73
Service Record
Date: _______________________________________
Date: _______________________________________
Date: _______________________________________
Date: _______________________________________
74
Owner Information Change Form
If your name or address has changed, please
complete the other side of this form and mail it in a
stamped envelope to the following address:
If your name or address has changed, please
complete the other side of this form and mail it in a
stamped envelope to the following address:
PC Pitstop Customer Service Division
Shop 13, 4 Bay St
PC Pitstop Customer Service Division
Shop 13, 4 Bay St
This will allow PC Pitstop to make a record of your
ownership of the computer and to contact you with any
important product or safety updates concerning your
computer. Your information may also be used to send you
information about PC Pitstop products or services. If you
do not wish to receive this information, please tick the
box below.
This will allow PC Pitstop to make a record of your
ownership of the computer and to contact you with any
important product or safety updates concerning your
computer. Your information may also be used to send you
information about PC Pitstop products or services. If you
do not wish to receive this information, please tick the
box below.
Privacy Statement - page 13.
Privacy Statement - page 13.
75
Please complete the following in BLOCK letters:
Please complete the following in BLOCK letters:
Name: _____________________________________
Name: _____________________________________
Address: ___________________________________
Address: ___________________________________
___________________________________________
___________________________________________
Suburb: _________________________P/C:________
Suburb: _________________________P/C:________
Email: _____________________________________
Email: _____________________________________
Phone: _____________________________________
Phone: _____________________________________
76
Important Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
No PC Pitstop Warranty and nothing in this warranty and manual book limit the consumer guarantees under
the Australian Consumer Law in any way. In some circumstances your rights under those guarantees may be
greater than your rights under the applicable PC Pitstop Warranty, in which case PC Pitstop will always
honour your rights under the guarantees.
77
Thank you For Shopping at PC Pitstop
Here’s what else you just did:
o
You kept dollars in Port Macquarie-Hastings.
Independent businesses make an economic contribution that is two to three times greater than that
of national retailers (Price Waterhouse Coopers, 2007).
o
You supported local suppliers.
Multi-nationals rarely use local suppliers as they are frequently bound by head-office purchasing
contracts.
o
You embraced our point-of-difference.
And helped to make Port Macquarie-Hastings a destination for visitors and tourists. This benefits us
all.
o
You helped our precious environment.
Local product means fewer transportation miles, and reduces tonnes of pollution and packaging.
78
o
You helped to create jobs.
Small local businesses In Port Macquarie-Hastings are by far our largest employers.
o
You helped our community develop.
Local businesses donate to local causes at more than twice the rate of nationally owned firms.
o
You invested in local entrepreneurship.
Creativity and uniqueness will continue to be an important bedrock of Port Macquarie-Hastings’
future prosperity.
o
You invested in the local economy.
Competition and diversity leads to more consumer choices in the long-term.
o
You supported a local business committed to Customer Care.
You built upon the reputation of this area as the Number One Service Excellence area in Australia
(Customer Service Institute of Australia Awards).
79
E-Waste and Recycling
With awareness about the environmental impacts of sending electronic waste (e-waste) to landfill
increasing, many households and businesses are keen to dispose of their unwanted electronic equipment
in a responsible way.
Computers and other e-waste contain non-renewable resources such as tin, nickel, zinc aluminium and
copper, as well as hazardous materials such as lead and mercury. Sending these products to landfill means
the resources they contain are potentially lost and there is a risk that the hazardous substances may be
released into the environment.
What can you do? Almost 99% of the components that make up a PC can be recycled. By recycling we can
avoid serious toxins, chemicals and heavy metals from going to landfill and polluting our environment.
Talk to your nearest PC Pitstop team about the best recycling option for your equipment in your area.
80
Gift Vouchers
Gift Vouchers are available in denominations over $10 at your nearest PC Pitstop or via the Online Store.
GIFT VOUCHER TERMS AND CONDITIONS
o
o
o
o
o
o
o
o
o
Your Gift Voucher may only be used in store or online at PC Pitstop Australia.
If you wish to make a purchase for an amount that exceeds the Gift Voucher, you will be required to
pay the excess amount using another payment method.
No change can given for amounts under the voucher’s dollar value.
You cannot obtain any cash advance with your Gift Voucher or redeem the voucher for cash.
Your Gift Voucher is valid for 12 months from the date of purchase.
You must present the voucher at the time of purchase to validate the amount or use the code
issued.
Treat your voucher like cash, lost or stolen vouchers cannot be replaced or refunded.
You cannot cancel or change your voucher for a different denomination or type of gift voucher or
another tender, cash or discount.
Goods that are purchased with the Gift Voucher or in part purchased with the Gift Voucher are
subject to PC Pitstop’s refund and credit policy.
81
Resources
www.pcpitstop.net.au
www.pcpitstop.com.au
 Sign up to the e-newsletter – genuine helpful
advice and featured success stories
 Subscribe to the blog – your weekly dose of
IT tips, tricks, news and a freebie or two of
course
 Get FREE downloads – top free programs for
various users, plus reminder posters for the
family or workmates
 Attend exciting events – tailored to client
needs and delivered by experts across a
range of industries, plus enter our
Technology Awards
 Huge range of computers, components,
peripherals and accessories – FREE shipping
for Australian orders over $500.
 Step by step downloadable e-Books
-
General Computing for Beginners
Working with Word 2007 (Part 1)
Working with Word 2007 (Part 2)
Working with Photos
Introduction to the Internet
Introduction to Skype
Introduction to Facebook
Facebook for Business Basics
Excel for Beginners
Email for Beginners
82
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