WHMIS OVERVIEW - Kelly Services

Kelly Services
®
employee
handbook
Index
Welcome.......................................................................................................................................................................1
Guidelines.....................................................................................................................................................................2
Employment Opportunities..............................................................................................................................................2
What is Expected of You...................................................................................................................................................2
Working With Your Kelly® Office ......................................................................................................................................2
Attendance ......................................................................................................................................................................3
Getting Paid .....................................................................................................................................................................3
Submitting Your Time ......................................................................................................................................................3
Using Kelly Web Time ......................................................................................................................................................3
Direct Deposit Program ...................................................................................................................................................4
ePaystub Program ............................................................................................................................................................4
Record of Employment ....................................................................................................................................................4
Payroll Support Hotline ....................................................................................................................................................4
Perks of Being a Kelly Employee .................................................................................................................................5
Holiday Pay ......................................................................................................................................................................5
Vacation Benefit Plan........................................................................................................................................................5
Referral Bonus ..................................................................................................................................................................5
myKelly.ca Employee Web Site.........................................................................................................................................5
Employee Recognition......................................................................................................................................................5
Training and Books ...........................................................................................................................................................5
Software Support..............................................................................................................................................................5
Medical/Dental/Life Insurance Benefits ...........................................................................................................................5
Employee Discounts ........................................................................................................................................................5
Policies .........................................................................................................................................................................6
A Final Note..................................................................................................................................................................6
Welcome
Welcome to Kelly:
You are joining a large and select group of professionals who work in countries all around
the world. Kelly employees work in a variety of disciplines including, but not limited to:
Accounting and Finance
• Accountants
• Accounting Professionals
• Banking Professionals
• Chief Financial Officers
• Controllers and Assistant Controllers
• Financial Analysts
• Financial Professionals
• Financial Support Staff
Engineering
• Aerospace Engineers
• Chemical Engineers
• Civil Engineers
• Drafters/Designers
• Electrical Engineers
• Engineering Test Technicians
• Environmental Engineers
• Industrial Engineers
• Manufacturing Engineers
• Mechanical Engineers
• Project Managers
• Tool Designers
Industrial
• Assemblers
• Material Handlers
• Maintenance Workers
Information Technology
• Data Processors
• Database Analysts and Administrators
• Help Desk/PC Support Professionals
• IT Project Managers
• Network Administrators
• Programmers
• Systems Analysts
• Systems Engineers
• Web Developers
Scientific
• Biochemists
• Biologists
• Biostatisticians
• Chemists
• Clinical Research Associates
• Clinical Research Monitors
• Health Physicists
• Industrial Hygienists
• Lab Technicians
• Microbiologists
Office Services
• Call Centre Representatives
• Clerks
• Data Entry Operators
• Executive and Administrative
Assistants
• Office Managers
We take great pride in our commitment to be the world’s best workforce solutions provider.
This handbook provides valuable information that will help you be successful. If you have
any questions, don’t hesitate to contact your Kelly representative.
We wish you success in your career with Kelly Services!
Thank you,
Carl Camden
President and CEO
1
Guidelines
Employment Opportunities
Now that you are part of Kelly’s global network of professionals,
we will work to find opportunities that match your skills and
interests to our customers’ job requirements. Our goal is to find
the right opportunity to best suit your employment needs. You
can choose from the following:
Contract/Temporary assignments—These opportunities vary
in duration and allow you the flexibility of working according to
your schedule, interests and desired location. Some positions
may be project-based with established start and end dates. Other
positions supplement the customer’s staff and may be openended. You will have the opportunity to build your skills, gain work
experience at leading companies and increase your marketability.
Temporary-to-hire opportunities—This arrangement gives both
you and our customer the opportunity to evaluate your fit before a
full-time hiring decision is made.
Direct-hire opportunities—For these positions, customers use our
expertise to identify qualified employees whom they hire directly.
Contract/temporary opportunities may be available while your Kelly
representative pursues the appropriate direct-hire position.
As these options demonstrate, our goal is to find the right
opportunity that best suits your employment needs. For some
positions, our customers require a resumé or interview. Your
Kelly representative will coordinate resumé submissions and
interview appointments.
What is Expected of You
When you accept an assignment, you represent Kelly to our
customers. We expect you to be professional, conscientious and
courteous. Doing a great job and projecting a positive image go
hand-in-hand.
It is important to note that Kelly is your employer, not the
customer to whom you’re assigned.
Kelly will provide you with the details of any assignment
you accept. If the customer significantly changes those
responsibilities, notify your Kelly representative. Your Kelly
representative will also advise you of the appropriate attire for
your assignment. Dress appropriately and professionally, and
avoid extremes in hairstyles, clothing and jewellery.
When reporting to work on the first day of an assignment, leave
early to allow yourself plenty of time in case you encounter heavy
traffic or have difficulty finding the customer location. You may
also be required to park in a designated area, report to security to
obtain a badge or participate in an orientation program.
• R
esponsibility—Once you accept an assignment, we expect
you to fulfil your obligation. Please give us advance notice if
you are unable to do so.
• D
ependability—Honour your commitment to be at work on
time every day, and to finish the tasks assigned to you.
• E
fficiency—Verify the accuracy of your work. Take initiative
when appropriate, and regularly inform the customer of the
status of your work.
• P
rofessionalism—Keep your work area neat and organized. Do
not use the customer’s equipment and supplies for personal
use, and do not take any items that belong to the customer
(e.g., notes, calculators, office supplies). The solicitation of
employees and the general distribution of literature, products
or services is not allowed.
• P
ersonal Communication—Keep personal phone calls
(including cell phone calls) to a minimum. Refrain from
exchanging personal e-mail and instant/text messages at work.
• Discretion—Do not disclose any proprietary or confidential
information of any Kelly customer. Protect the customer’s
confidential information and materials by maintaining and
storing them properly. Also, pay rates are confidential and
should never be discussed with the customer or co-workers.
Working With Your Kelly Office
You are expected to maintain communication with your Kelly
office when the following situations occur:
• Y
ou are going to be late or have an emergency that prevents you
from reporting to work. Do not call the customer. We will inform
them of your situation and make the appropriate arrangements.
• You are injured at work or the work environment seems unsafe.
• Y
ou are unable to complete an assignment. In this situation,
contact your Kelly representative, not the customer. We will
inform them and make the appropriate arrangements.
• Y
ou are not satisfied with your work assignment. Do not speak
with the customer. Instead, contact your Kelly representative to
discuss possible solutions.
• Y
our work duties are different or have changed from those
originally described by your Kelly representative.
• T
he customer asks you to work overtime, or you work a series
of assignments totalling more than the provincially legislated
work week.
When interacting with customers, remember the following:
• T
he customer offers to hire you directly, either during or after
your assignment is complete.
• B
e friendly—Introduce yourself with a handshake and a smile.
Create a positive first impression.
• Y
our availability changes or you have commitments that will
keep you from being available.
• C
ommunicate effectively—Be clear and precise. Avoid
using slang.
• You plan to take time off for a vacation or holiday.
• A
sk questions—Seek clarification if you need more information
about your job responsibilities.
2
We expect you to be the best. This means exhibiting the
following attributes:
• Y
ou have moved or your phone number has changed. We must
have your correct phone number and address to ensure we
can contact you about job opportunities and you receive your
paystubs, Record of Employment (ROE), T4s, etc.
• Your e-mail address has changed.
• Y
ou feel you are being harassed at work by a customer
supervisor, co-worker or anyone in the workplace.
• Y
ou are charged with, or found guilty of, any criminal offense
(where applicable by provincial and/or federal law).
• Y
our current assignment is ending and you want to be
considered for other assignments.
• T
he customer wants you to return at a later date or the
completion date changes.
delay the delivery of your paycheque. We recommend that you
participate in our Direct Deposit and ePaystub Programs.
Completing a Time Card
A sample of a correctly completed time card is shown below.
Ensure that you have submitted your time to your local Kelly
branch at the end of your work week no later than 12:00 p.m.
(Eastern Time) on Tuesday following the week worked. Time
received in the Payroll Centre after noon (Eastern Time) on
Tuesday may not be paid that week.
Note: This list is not all-inclusive. There may be additional reasons
to call your Kelly office. Please use your best judgment.
Attendance
If you are going to be late or absent from work, you must
contact your Kelly office. Provide adequate notice for anticipated
absences, such as vacation.
In the event of illness or personal emergency, provide a minimum
of four hours notice whenever possible. Being late or absent
without calling is unacceptable.
Getting Paid
One of our highest priorities is paying you quickly and accurately.
As long as you submit your time promptly and accurately at the
end of your work week, expect your pay to be processed by
Friday of the following week.
Usually, you will be paid an hourly rate based on the skills required
for each assignment. You will be supplied with a unique reference
number for each assignment and you are responsible for promptly
and accurately submitting your time.
Report only the hours you worked—no more and no less. Never
report time for another employee. Overtime must be approved
prior to working extra hours. Also, do not record holiday or
vacation hours. If you meet the qualifying criteria for statutory
holiday pay, you will receive it automatically.
Kelly Services and their customers may use a variety of timekeeping
systems (e.g., paper time cards, swipe card systems or web-based
systems). Please follow the instructions for submitting your time
outlined below. Instructions for using Kelly Web Time are in the
next section.
As your employer, Kelly deducts required federal and provincial
taxes, Canada/Quebec Pension Plan, Employment Insurance (EI)
and other legally required deductions (e.g., garnishments and tax
levies) that have been served to Kelly.
Call 866.KELLY4U (866.535.5948) or complete the Payroll
Support Hotline online form available on myKelly.ca for all of your
payroll inquiries.
Submitting Your Time
When submitting time, you must enter hours worked for each
day of the week. Please keep in mind that statutory holidays,
inclement weather conditions and seasonal mail volumes may
Note: Make sure to round daily hours to the nearest 15 minutes
(i.e., 0, 15, 30, 45) before summing the column.
An incomplete time card may result in a delay in processing your
pay. Common errors include an incorrect reference number, week
ending or SIN.
Using Kelly Web Time
Introduction
Kelly Web Time is an online timekeeping system that allows you
to enter your timesheets via the Internet or telephone. The system
is fast and easy-to-use. Please note the following:
• A
ll time must be entered before 11:59 p.m. Eastern Time on
Sunday of your work week.
• Enter only actual hours worked. Do not enter vacation, holiday
or expenses in the system. Contact your Kelly representative
for assistance with processing these entries.
Getting Help
For time entry tutorials and guides, click the “View Tutorials”
button located throughout the Kelly Web Time site. If you still
have questions about how to register or enter time, please call
800.KELLY.28 (800.535.5928) or complete the Hotline IT Service
Desk online form available on myKelly.ca.
For Web Users:
1.Go to kellyservices.mypeoplenet.com, or visit myKelly.ca and
click on the Kelly Web Time link.
3
Guidelines
2.In the Time Entry User Registration section on the left side
of your screen, follow the instructions to register. Your e-mail
address will be your User ID and you will create a casesensitive password.
3.Once you are registered, use the Sign In to an Existing
Account section on the right side of the screen to access Kelly
Web Time.
4.View video tutorials for registering and entering time.
IMPORTANT: When you complete your time entry for the week,
select Submit All for Approval. Saved time is not sent for
customer approval or to Payroll. Please be sure to submit your
time when you have completed your entries each week.
For Telephone Users (IVR):
1.Print and review the PDF named “IVR Guide” available through
the site tutorials
2.Record your time on the IVR Guide
3.Call 888.316.0536
4.Sign in using your assignment number (Branch # + Reference
ID #) and the last 4 digits of your Social Insurance Number. If
you do not know your assignment number, please contact your
Kelly representative.
5.Follow the prompts to enter your time.
6.When you have confirmed your time for the week, you will be
asked “Would you like to submit your hours for approval?”
Select 1 for “Yes.”
Direct Deposit Program
Getting paid electronically is the fastest, safest and most reliable
way to get paid. When you get paid electronically, you don’t have
to worry about lost or stolen paycheques, getting to the bank on
time or paying expensive cheque cashing fees. Your pay is always
available on payday (the Friday following the week worked). For
your records, a copy of your paystub is mailed to you, or available
through the ePaystub Web site if you have signed up for the
ePaystub Program.
Enrolment in Kelly ePaystub is voluntary. Once you have received
your first paper paycheque, you will receive an e-mail from Kelly
inviting you to enrol in Kelly ePaystub. Visit myKelly.ca for more
information.
Record of Employment
You can request your Record of Employment (ROE) from Kelly
Services in two ways:
1.Call the Payroll Support Hotline at 866.KELLY4U
(866.535.5948)
2.Send a request using the online form available on myKelly.ca
If you have not worked for a period of 30 days and have not yet
requested a Record of Employment, Kelly will issue a Record of
Employment automatically to Service Canada. Your Record of
Employment will be available from Service Canada by visiting
servicecanada.gc.ca or by calling 800.206.7218.
If you need your serial number after your Record of Employment
has been processed, contact the Payroll Support Hotline five days
following your request.
Payroll Support Hotline
Use our Payroll Support Hotline (PSH) whenever you have a
payroll-related question. As the PSH has direct access to our
payroll system, and therefore the most up-to-date information,
they should be your first point of contact. Our Customer Service
Representatives are available to assist you Monday through Friday,
8:00 a.m. to 8:00 p.m. (Eastern Time) with:
• G
eneral pay inquiries—paycheque status, time submittal
requirements, etc.
• Updating your paycheque/paystub mailing address
• Assistance with Record of Employment requests
• Questions regarding direct deposit
Direct Deposit
• Statutory holiday eligibility and program guidelines
With direct deposit, your pay is electronically deposited directly
into your chequing or savings account. To enrol, complete the
Authorization for Direct Deposit of Pay available at the end of
this book, from your Kelly representative or on myKelly.ca. Give
the completed form to your Kelly representative along with a
void cheque.
• Reissuing a lost or stolen paycheque
ePaystub Program
Kelly Services is pleased to offer employees (excluding Quebec)
being paid by direct deposit secured access to their paystubs
electronically. If you choose to sign up for Kelly ePaystub, you
will be able to view, print and download your personal earnings
statements from any computer with Internet access. You will also
4
be helping to protect the environment—and your security—by
eliminating unnecessary paper that can otherwise get easily lost
or destroyed.
When you contact the Payroll Support Hotline you will be asked
to provide/confirm your information with the Customer Service
Representative (e.g., your SIN, Name, Address, etc.) Depending
on your question it may be helpful to have a copy of the pay
document that you are calling about or a previous one if you
are confirming whether you were paid for the current week. For
direct deposit questions please ensure to have your banking
information handy as the Payroll Support Hotline will not disclose
your banking information.
Call 866.KELLY4U (866.535.5948) or complete the Payroll Support
Hotline form available on myKelly.ca for all of your payroll inquiries.
Perks of being a
Kelly employee
Holiday Pay
You may be eligible for statutory holiday pay: New Year’s Day,
Good Friday, Canada Day, Labour Day, Christmas Day, as well as
others recognized by your province.
Use Kelly’s PinPoint Selection System® to learn how to use the
latest word processing, spreadsheet, presentation graphics and
database software. PinPoint training is available on the KLC and in
many local Kelly offices.
Call 866.KELLY4U (866.535.5948) or complete the Payroll Support
Hotline online form available on myKelly.ca for details about your
eligibility based on your provincial employment laws.
We encourage you to take advantage of these training programs
to improve your skills and increase your career opportunities. Once
you complete a training module, contact your branch to record the
training in your file.
Vacation Benefit Plan
To enrol in the KLC, provide your e-mail address to your Kelly
representative. You will receive an e-mail from [email protected]
with your unique login ID and password. For more information, visit
myKelly.ca or contact your Kelly representative.
For employees working in any province or territory
outside of Quebec:
Generally, your vacation pay is automatically added to each
paycheque you receive from Kelly Services. Vacation pay
benefits may vary by province according to the provincial
labour laws. For additional information, call 866.KELLY4U
(866.535.5948) or complete the Payroll Support Hotline online
form available on myKelly.ca.
For employees working in the province of Quebec:
Your vacation pay is accrued. For additional information, call
866.KELLY4U (866.535.5948) or complete the Payroll Support
Hotline online form available on myKelly.ca.
Referral Bonus
If you know someone you think would be a great Kelly employee,
let us know. Based on staffing needs, your Kelly office may offer
referral bonuses. Contact your Kelly representative for details.
myKelly.ca Employee Web Site
myKelly.ca is a dedicated employee portal for your one-stop
information needs. This site is your gateway to all things
Kelly, including branch information, career planning tools, job
opportunities, online training and employee discounts. You can
access Kelly’s online timekeeping and more from your personal,
virtual Kelly office. Visit mykelly.ca today!
Employee Recognition
Participation and program criteria may vary by location. Contact
your Kelly representative for additional details.
Training and Books
Thousands of online professional development courses are available
through the Kelly Learning Center (KLC). As a Kelly employee, many
of these courses are available at no cost to you, and additional
courses are available at a significant discount. Courses range from
customer service and effective communication to leadership and Six
Sigma. The KLC is available 24 hours a day from any computer with
Internet access.
Books 24/7, available through the KLC, gives you access to fulllength content for thousands of business and technology titles in a
searchable, collaborative environment. You can preview this online
library by taking the Virtual Tour from the KLC home page.
Software Support
Kelly offers you free support for a variety of software programs
while you are on an assignment. These programs include
Microsoft® Word, Excel® and PowerPoint®. If you are working on
one of these applications and have a question, you can call the
following toll-free telephone number for help. You can also contact
the Kelly Hotline IT Service Desk for support with Kelly Web Time.
800.KELLY28 (800.535.5928)
5:30 a.m. – 8:30 p.m. Eastern Time
When you contact the Kelly Hotline IT Service Desk, please have
the following information available:
• T
he branch number and reference number for your current
assignment—If you do not know your reference number, please
contact your Kelly representative.
• T
elephone number—Also provide an e-mail address, if
applicable. The Hotline has the ability to e-mail instructions to
solve many common software issues.
• T
he name and version of the software application—To find the
name and version number of the application you’re using, click
the “Help” menu, then click “About.”
• Previous case number, if applicable—This tracking number is
very important, so please have your case number handy if you
are calling the Hotline on an open issue.
Medical/Dental/Life Insurance Benefits
Medical, Dental and Life Insurance benefits may be available
to you as a Kelly temporary employee. You will be eligible for
benefits three (3) months after your assignment start date if you
are assigned to a designated customer for a minimum of one (1)
year, working a minimum of 18.75 hours per week, insured under
a Provincial Health Insurance Plan and agree that you will be
responsible for 100 per cent of the benefit contribution.
Please visit myKelly.ca or speak to your Kelly representative for
more information.
Employee Discounts
As a Kelly employee, you have access to various discounts with large,
well-known companies across the country. Visit the Perks section of
myKelly.ca for complete details on the discounts available.
5
Policies
Kelly Services complies with all applicable local, provincial and federal
employment laws. Below is a list of our policies. To view policies
in their entirety, please visit the Kelly 101 section of myKelly.ca or
contact your Kelly representative for further information.
• Accessibility for Ontarians with Disabilities Act
• Business conduct and ethics
• Business travel policy
• Compassionate care, family-related and other leave
• Drug and alcohol policy
• Employment equity policy
• Harassment policy
A Final Note
We want to provide you with the opportunities you need to further
your personal and professional goals. If questions arise, or if
you need more information or guidance, please feel free to visit
myKelly.ca or contact your Kelly representative.
Kelly reserves the right to interpret, modify or discontinue policies
or perks at any time without prior notice. It is your responsibility
to become familiar with the contents of this handbook. You may
receive a printed copy of this handbook at the onset of your
employment; however, it is your responsibility to speak with your
Kelly Representative to ensure that you are referencing the most
current version or information.
Thank you for choosing Kelly Services and sharing your skills and
talent with us. We believe our employees are the best in the world.
• Health and safety policy
• Immigration and refugee protection act
• Information security policy
• Pay policy
• Privacy policy
• Quality policy
• Social media policy
• Social responsibility policy
• Vision, character and values
• Workplace violence and weapons policy
Each week, Kelly employees
work with more than
13,000
companies
6
Kelly puts a new
employee to work every
38
seconds
Authorization for Direct Deposit of Pay
Kelly Services® offers direct deposit of paycheques to its
employees. Participation in this program is recommended. Enjoy
the advantages of direct deposit:
• Convenient • Saves Time • Allows quick access to your funds
3. Return the completed authorization form to your
Kelly® representative.
Following enrolment, your paycheques will be deposited directly
into your account. Please note this process may take up to ten
(10) business days once the completed form and your banking
information has been provided to your branch. In order to
receive your paycheque on a timely basis, you must submit your
time card immediately upon completion of the assignment, or at
the end of the week, whichever is sooner.
To enrol in the Direct Deposit program:
1. Complete all sections of the Authorization for Direct Deposit
of Pay.
2. Attach a voided cheque. If there is no chequing service
associated with your account, attach your bank-stamped
account information.
Employee Information
If you have any questions, please contact your Kelly office.
p Enrol in the Program
Check One:
First Name
p Change Account Information
Middle Initial
Last Name
Social Insurance Number
Account Information
p Delete from the Program
Kelly Branch Number
Enter information for only one account: chequing or savings. (Deposits cannot be split between accounts.)
Name(s) on Account
Account Type: p Chequing* p Savings
*If deposit is to a chequing account, attach a voided personal cheque or personalized
deposit slip.
Bank Name
Account Number
Bank Address
Bank Number
Transit Number
0
City
Province
Postal Code
Bank Telephone Number
( )
I hereby authorize Kelly Services (Canada), Ltd. to reclaim any funds credited by Kelly Services (Canada), Ltd. to the above account in error.
Employee Signature Committed to Employment Equity © 2010 Kelly Services (Canada), Ltd. V1687 Supply #7094 R10/10
Date
Employee Information
• You are paid according to this official record of daily time worked. Please be accurate. Incomplete, inaccurate or illegible time
cards may cause your paycheque to be delayed. Employee and customer signatures must appear on the time card to ensure
prompt payment.
• Use a new time card for each position and use a time card each week.
• Please submit your timecard to the nearest branch by 12:00 p.m. (Eastern Time) on Tuesday of each week. Time cards received
after 12:00 p.m. (Eastern Time) on Tuesday will not be paid until the following week.
Customer Terms of Service
• Unless Kelly and the Customer have entered into a separate written agreement, our standard Terms and Conditions, located on
the back of our standard invoice, will apply. For a copy of these Terms and Conditions, contact your Kelly office.
• By signing this time card, you (the customer) acknowledge that Kelly incurs substantial expenses for recruiting, screening,
qualifying, training and retraining its employees and you agree to obtain the services of each Kelly Temporary Employee (KTE)
only through an order with Kelly. Unless otherwise agreed in writing and signed by both parties you will pay Kelly a maximum of
30% of the individual starting salary if:
(a) Kelly introduces a KTE to Customer and Customer hires or retains the KTE in any capacity (a “conversion”) either
during the assignment, within six months after the last day of the assignment, as permitted by provincial legislation,
or
(b) Customer receives the services of the KTE or Payroll Service Employee by assignment, arrangement, or contract
through another staffing provider (a “transition”).
• Payment is due upon receipt of the invoice.
Committed to Employment Equity © 2010 Kelly Services (Canada), Ltd. V0972 R6/10
Our Vision
To provide the world’s best workforce solutions
Our Character
We are authentic, the industry founder. We believe in relationships, not transactions. We value
teamwork, realizing that we are stronger together than as individuals. We take seriously the
promises we make. We are passionate, dedicated and driven to excel. With us it has never been
about being the biggest. It has always been about being the best and doing the right thing.
At our core, we are a community. Each day we welcome into our community the varied talents of
all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to
work with the best companies in the world, and to make a difference in the communities in which
we live and work.
Our Values
We are judged, collectively and individually, by the return we provide to our shareholders. We
choose to provide that return with the following values:
We are personally responsible for our actions, outcomes and reputation.
We build strong relationships and create Kelly advocates for life.
We own and resolve customer and candidate issues with urgency.
We treat every customer, employee and supplier with respect and integrity.
We continuously seek opportunities to innovate and improve the Kelly experience.
9
myKelly.ca gives you access to Kelly branch information, job
opportunities, training and employee perks, as well as Kelly Web
Time. Visit myKelly.ca, your personal, virtual Kelly office today!
All trademarks are property of their respective owner.
Committed to Employment Equity © 2012 Kelly Services (Canada), Ltd. X1610 Supply #7003 R11/12
Visit us on
kellyservices.ca
WHMIS OVERVIEW
(For remote hiring)
Workplace Hazardous Materials Information System (WHMIS)
During the remote hiring process, an employee may not be able to view the WHIMIS video in a
Kelly branch. As an alternate the remote hire candidate should follow these steps to complete
WHMIS training and evaluation:
1) Review the attached transcript of the WHMIS Video and the WHMIS Classes and
Hazard Symbols.
2) Complete the Evaluation and return to the Kelly Branch.
© 2011 Kelly Services (Canada), Ltd.
Page 1
R6/11
WHMIS OVERVIEW
(For remote hiring)
Transcript of the Video
WHMIS stands for Workplace Hazardous Materials Information System. WHMIS was
introduced across Canada in the late 1980’s by a combination of Federal and Provincial
Legislation.
WHMIS was created to reduce injuries, illnesses and deaths associated with working with
hazardous materials in the workplace.
The system requires the classification of hazardous materials into one or more of six classes
and only applies to materials that meet specific hazard criteria that is set out under Federal law.
These hazardous materials that come under the umbrella of WHMIS are also referred to as
‘controlled products’.
Any controlled product that is used must be appropriately labelled, must have a corresponding
Material Safety Data Sheet, or MSDS, and must be used only by people who have been
properly trained. This training must not only enable people to recognize class symbols, but, just
as importantly, it must also give people the ability to read and correctly interpret labels and
Material Safety Data Sheets.
Classifications of Controlled Products
As we have already said WHMIS requires controlled products to be classified into one or more
of six classes. These classes are:
•
•
•
•
•
•
Class A – Compressed gas
Class B – Flammable and combustible material
Class C – Oxidizing material
Class D – Poisonous and infectious material
Class E – Corrosive material
Class F – Dangerously reactive material
Now, each of these classes is represented by a symbol with the exception of Class D which is
broken into three divisions and each division has its own symbol. So, we have a total of 8
WHMIS symbols, all of which we need to be familiar with.
© 2011 Kelly Services (Canada), Ltd.
Page 2
R6/11
WHMIS OVERVIEW
(For remote hiring)
Danger Symbols
The first symbol, the symbol for Class A controlled products looks like this. This
symbol must appear on all compressed gas cylinders, and simply indicates that the
cylinder may contain a gas under pressure. If subjected to heat or severe impact the
cylinder may explode or act as a projectile.
The symbol for Class B controlled products, which are material that are flammable
and combustible looks like this. These are materials that may catch fire they are
exposed to a heat source or to an ignition source such as a spark or a flame. Class B
controlled products can be gases, liquids or solids. Examples include,
gases such as:
•
•
liquids such as:
hydrogen
and propane
•
•
gasoline
and kerosene
and solids such as:
•
•
magnesium
and potassium
The next symbol is for Class C materials. These are oxidizing materials and in simple
terms these materials present a fire or explosion risk when near other flammable or
combustible materials. They also have potential to cause burns to the skin and eyes.
These Class C materials must be stored in designated areas, be kept away from
ignition sources and should only be handled with appropriate personal protective
equipment.
Examples include:
•
•
•
nitric acid
hydrogen peroxide
and chlorine
Class D comprises materials that are poisonous and infectious. All the materials in this class
must be handled with extreme caution, and safe work practices and procedures must be strictly
adhered to. As we have already said, this Class is divided into three divisions, each with its own
hazard symbol.
Division one, is for materials which can cause immediate and serious toxic or
poisonous effects and is represented by the universally recognizable skull and cross
bones. A single exposure to any of the materials in this division can be fatal.
Examples include:
•
•
•
sodium cyanide
carbon monoxide
and sulphuric acid
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Division two is for the materials that have toxic or poisonous effects but not effects
that are immediately life threatening. Repeated exposures to these materials may
however lead to death or permanent health damage. Skin irritations, allergic,
reactions, organ damage, and cancer are all possible outcomes from exposure to
these materials. Examples include:
•
•
•
•
benzene
asbestos
lead
and mercury
Division three, is for materials that are biohazardous and infections. A biohazardous
infectious material is a material that contains organisms, which can cause disease.
Included in this division are viruses and bacteria.
The effects of a single exposure to these materials could result in a serious illness or
disease, which may ultimately be fatal. A good example would be a contaminated
blood sample containing the Hepatitis B virus.
Class E are corrosive materials and are represented by this symbol, which clearly
indicates that they can corrode metals and cause serious injuries to body tissues.
Inhalation of vapours from corrosive liquids or the inhalation of corrosive gases can
cause respiratory system damage.
Included in this Class are such materials as:
•
•
•
sulphuric acid
sodium hydroxide
and ammonia
Class F is for dangerously reactive materials and uses this symbol. These materials
can react violently if exposed to water or different energy sources such as light, heat,
vibration and extreme temperature. The results can include fire and explosion and/or
the release of toxic gas. Examples include:
•
•
styrene
and benzoyl peroxide
It is important to be able to recognize all of the eight symbols we have just looked at and the
hazards they represent, as at least one of them will appear on every WHMIS supplier label.
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WHMIS OVERVIEW
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Labels
The containers of controlled products must be labelled to clearly indicate and identify the
contents and the hazards of the material.
A WHMIS label can vary from a mark or sign to a sticker or wrapper. The label can be attached,
imprinted, stencilled or embossed on the controlled product itself or its container.
In the workplace, there are two different types of WHMIS labels used most often that you should
be aware of. They are the supplier label and the workplace label.
The supplier label, an example of which you can see here, is on the product and when it is
received on site. It must contact the following information:
•
•
•
•
•
•
•
•
•
The name of the product
The name of the company that supplied it
A reference to a material safety data sheet
The hazard symbol or symbols
The risk phrases, which are words that describe the main hazards of the product
The precautionary measures, which is how to work with the product safely
The first aid measures, that is, what to do in an emergency
The text must be in English and French
The label must have a distinctive WHMIS border
The other common WHMIS label is the workplace label. It must appear on all controlled
products manufactured in the workplace and on controlled products that are transferred from the
suppliers’ container to a work site container.
This label can also be used to replace a supplier label that has been damaged or is no longer
legible.
A workplace label must have at least the following information:
•
•
•
the name of the product
information for the safe handling of the product
a reference to a material safety data sheet
It is important to note that in a few special cases, any form of clear identification, such as the
name of the product, or a colour code or numbering system, may be used instead of a
workplace label.
These cases include controlled products in pipes, reaction vessels, ore cars and on conveyor
belts.
They also include products that are transferred into work site containers for use by one person
only, and are used up during the shift on which the container was filled.
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WHMIS OVERVIEW
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Material Safety Data Sheets
A Material Safety Data Sheet must be available on site for every controlled product that is either
used or produced at that location.
These Material Safety Data Sheets must be readily accessible by everyone.
Typically, an MSDS is made up of at least nine sections. The following sample form shows the
nine required sections that must be present although not necessarily in the order shown.
•
•
•
•
•
•
•
•
•
The first section contains product information. It includes the name of the product, the
manufacturers and suppliers’ names, their addresses and emergency phone numbers.
Section two details the hazardous ingredients and describes the chemical composition of
the product and the concentration of each chemical.
The third section is the physical data, and covers such things as whether the controlled
product is a solid, liquid or a gas and what it smells and looks like.
Section four indicates the fire and explosion data such as how flammable the substance
is and the explosive properties of the material.
Section five, records the reactivity data such as the chemical instability or the product
and the substances it may react with.
The sixth section covers the toxicological properties, that is, the health hazard data such
as the routes of entry into the body, the exposure limits and the effects of being exposed
to the product.
Section seven, the preventative measures include the safe handling, use, storage and
disposal of the product, and what personal protective equipment is required to handle it.
The eighth section covers the first aid measures, which include what to do in case of an
emergency involving the product, such as poisoning, or direct contact with the
substance.
The final section which is the part that includes the preparation information. This section
identifies who is responsible for preparing the MSDS and the date it was prepared.
A Material Safety Data Sheet can often be quite a complicated and demanding document that
requires an understanding of many physical and chemical terms and concepts.
If you an unsure about any of the information contained in a MSDS that is applicable to your
work make sure you discuss it with the appropriate person in your organization.
A fire or explosion is one of only three ways that we can become injured or ill when dealing with
controlled products.
The other two ways are by having direct physical contact with controlled products and by having
controlled products actually entering the body.
Direct physical contact means contact with the skin, face or eyes. This contact can occur with a
controlled product in any physical form, be it a solid, liquid or a gas.
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WHMIS OVERVIEW
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Direct physical contact will obviously not necessarily lead to harmful effects but can result in a
variety of problems including burns, tissue damage, dermatitis and allergic reactions.
The wearing of appropriate personal protective equipment such as full-face shields, gloves
aprons and boots is often required when the possibility of direct physical contact exists.
The most common problem, and frequently the most serious, when using controlled products in
the workplace, is when the products actually enter the body.
And, this can only occur in one of four ways:
•
•
•
•
by absorption of the substance through the skin
by injection of the substance most commonly via a needle
by ingestion, most frequently as a result of bad hygiene and contaminated food
by simply breathing in the substance
Of these four ways inhalation is by far the most common route of entry into the body.
Dust, vapours, mists, sprays, smoke, fumes and gases could all be potential sources for
controlled products to enter the body.
Adequate ventilation and or the requirement to wear appropriate respiratory equipment are the
two most frequently used methods of controlling airborne contaminants.
The workplace hazardous materials information system that we have just looked as is just that.
It is an information system. It supplies us with access to the knowledge about controlled
products that we use. It does not in itself mean that these substances will be used safely.
Fortunately, most job tasks in the workplace that require the use of controlled products also
have established safe work procedures in place.
Following these procedures is the best way we can avoid accidents, injuries and illnesses
associated with the use of hazardous materials.
And remember, it could be argued that there is no such thing as a safe chemical, but…it would
be hard to argue that there is not a safe way of handling and using all chemicals.
© 2011 Kelly Services (Canada), Ltd.
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WHMIS OVERVIEW
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WHMIS Classes and Hazard Symbols
A
Compressed Gas
B
Flammable and Combustible
Materials
C
Oxidizing Material
D1
Materials Causing Immediate and
Serious Toxic Effects
D2
Materials Causing Other Serious
Toxic Effects
D3
Biohazardous Infectious Materials
E
Corrosive Materials
F
Dangerously Reactive Materials
© 2011 Kelly Services (Canada), Ltd.
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Introducing Kelly ePaystub (electronic paystub)
Receive your Kelly® paystub electronically instead of waiting for it to arrive in the mail! If you choose to enrol in Kelly ePaystub,
enjoy these benefits:
• Get your net pay and all deduction/tax details of your earnings sooner*—without making trips to the mailbox!
• Help to protect the environment—and your security—by eliminating unnecessary paper that can otherwise get easily lost or
destroyed.
• Have a historical record of your earnings for up to 16 months from the time you sign up (no records prior to enrolment will be
available on the site).
Enrolment
Enrolment in Kelly ePaystub is voluntary. But you must be enrolled in direct deposit to be eligible.
•
•
•
•
Once you have received your first paper paystub, you will receive an email from Kelly inviting you to enrol in Kelly ePaystub.
Register as a new user, following the steps outlined on the Kelly ePaystub site.
Visit the site each pay period to access your ePaystub.
If you encounter a problem getting to your Kelly ePaystub or you choose to back out from the program, you can go back to
receiving paper paystubs by calling a toll-free number that will be available 24 hours a day, seven days a week.
Note: After you enrol in Kelly ePaystub, it will take seven to 10 business days for you to start getting access to your ePaystubs. You
will continue to receive a paper paystub until your enrolment is complete.
For more information, visit the Getting Paid page under the Kelly 101 section of mykelly.ca.
*Kelly must receive time worked by 12:00 pm ET on the Tuesday after the week worked.
© 2009 Kelly Services (Canada), Ltd.
Rev 9/09
let your voice
be heard
we’re all ears
Your employee survey is coming soon from Kelly Services ! Net Promoter Score , or NPS , is
®
®
®
embraced by major companies as a measure of employee engagement. Kelly places a high value on NPS
and has adopted its use, providing an unbiased reflection of employee satisfaction.
®
Here’s how it works
Results matter
Although you will be asked a series of questions in the survey,
only one question is used to calculate our NPS:
“Based on your experience, how likely would you be to
recommend Kelly Services to a friend or colleague as a source of
employment (1 – 10)?”
We’re proud to be among a growing list of top companies that
use NPS to help evaluate performance through their employees’
eyes. By participating in our survey, you’ll help us learn more
about employee satisfaction and engagement at Kelly.
Responses are put into three categories:
• Promoters: Those who rate the company a 9 or 10 (highly
loyal) – This is our goal!
• Passives: Those who rate the company a 7 or 8 (neutral) –
What do we need to do or change to improve?
• Detractors: Those who rate the company a 6 or below (not
satisfied or loyal) – What do we need to do or change to improve?
Watch your inbox!
NPS surveys are e-mailed to our employees
twice a year—in April and October—from:
[email protected]
Questions?
Thank you in advance for taking the time to
participate in our employee survey! If you
have any questions, please contact your
Kelly representative.
Visit us on
kellyservices.ca
NPS and Net Promoter Score are registered trademarks of Satmetrix Systems, Inc.,
Bain & Company, Inc., and Fred Reichheld.
Committed to Employment Equity © 2013 Kelly Services (Canada), Ltd. X2200D Supply #7169 2/13