Health Mart Pathway to Better Pharmacy Performance and Profit

2016 McKESSON IDEASHARE EDITION
Health Mart Pathway
to Better Pharmacy
Performance and Profit
SM
Introducing Health Mart’s step-by-step approach to helping
independent pharmacies grow their business.
As the industry goes through rapid change, we’re committed to helping you stay ahead of the
curve. We’ve outlined a realistic process for making practical changes to your business that
enhance your profitability and provide the resources, tools and support you need to build a
successful future in independent pharmacy.
Get started on your path to success.
SET YOURSELF
UP FOR SUCCESS
myHealthMart
SM
(Booth #423-02)
1
Get educated on
the challenges and
opportunities
Commit to taking action based on your
understanding of today’s issues so
you’re prepared for the future.
ACTIONS FOR SUCCESS
2
3
Monitor clinical
and financial
performance
Regularly review your clinical
and financial performance, and
implement a plan that improves
your business.
ACTIONS FOR SUCCESS
Adopt a med sync
program for your
pharmacy
Align your team around a new
workflow that improves medication
adherence, operational efficiency and
increases your scripts.
ACTIONS FOR SUCCESS
Stay up-to-date on the current events and
policies affecting your business.
Create an action plan with your staff to
improve your pharmacy’s performance.
Rally your staff around the benefits and your
vision for adopting a med sync workflow.
Build your knowledge of business
fundamentals (e.g., accounting, operations,
people management and marketing).
Set your baseline, assessing how your
pharmacy is performing across all
clinical measures.
Include your staff in determining the best
option for implementing med sync.
Know your clinical measures and how
Star Ratings help drive added revenue for
your business.
Implement an adherence tracking tool to
target outlier patients.
Establish short-term and long-term goals
based on your newly gained knowledge.
TOOLS TO HELP
Review your pharmacy’s P&L monthly to
identify trends in financial performance.
Explore new processes to increase workflow
efficiency and reduce your overall cost
to dispense.
Implement the technology-driven med sync
platform that meets your needs.
Get started by marketing med sync and
enrolling high-risk patients.
Expand your med sync program to realize
full benefits of the new workflow.
4
Engage the patient
during pickup
Use monthly medication pickups to
review adherence barriers and provide
clinical services to improve the health
of your patients and business.
ACTIONS FOR SUCCESS
Dedicate time to patient education,
medication reviews and adherence
coaching.
Determine the right mix of pharmacy
services for your patient population.
5
Build deeper
partnerships
Share outcomes with providers
and payers to build credibility and
demonstrate the value of your trusted
patient relationships.
ACTIONS FOR SUCCESS
Collect outcomes data and develop clinical
case studies of your results.
Reach out to local prescribers and health
clinics to share your clinical outcomes.
Develop, market and offer services to
attract and retain patients.
Partner with providers to deliver an
integrated approach to disease state
management.
Document interactions to maximize
reimbursements and improve clinical
measures.
Identify regional employers and payers
to promote how you can maintain their
populations’ health and wellness.
Optimize your front end with products
to complement your patients’ medication
therapy.
TOOLS TO HELP
TOOLS TO HELP
McKesson Reimbursement Advantage Plus
Patient interventions
Health Mart Marketing Hub
Pharmacy Quality Solutions (PQS)
Franchise directors to talk about Pharmacy
Performance Action Planning
Implementation experts to talk about
med sync and maximizing the pickup
Sponsored Clinical Services
Physician Outreach Program
AccessHealth Managed Care Solutions
(or other PSAO partners)
Online refills through Your Pharmacy OnlineSM
Health Mart Operations Toolkit
Health Mart UniversitySM
myHealthMart (Booth #423-02)
Med sync technology partners (e.g.,
PrescribeWellness — Booth #942;
Ateb® — Booth #947)
Retail Specialty Solutions
EQuIPP™
Pharmacist’s Letter®
TOOLS TO HELP
Health Mart Vaccine Starter Kit (Booth #317)
Visit the Health Mart pavilion to learn more!
TOOLS TO HELP
Take a fresh look at your business
Did you know?
86%
of Med D PDPs in 2016 have a
preferred pharmacy network.
>70%
of patients in a preferred network
go to preferred pharmacies.
25%
average gross profit per
script for higher-performing
pharmacies.
Source: AccessHealth data
What’s your plan?
Health Mart and the Health Mart Pathway to Better Pharmacy Performance and Profit are registered trademarks of Health Mart Systems, Inc. The Health Mart Pathway to Better Pharmacy Performance and Profit
is a recommended approach and does not guarantee pharmacy profitability. Health Mart and McKesson assume no responsibility for the financial success of independently owned pharmacy businesses.
Health Mart is proud to be a member of the McKesson family, sharing in the collective industry
knowledge and experience residing within all of the McKesson corporate affiliates. Since 1833,
McKesson has been committed to the success of independent pharmacies through the delivery
of innovative programs and reliable distribution services. Learn more at mckesson.com.
©2016 Health Mart. All rights reserved. HM-28024-06-16