An Introduction to Kenyon and Disaster Management David Gault

An Introduction to Kenyon and Disaster
Management
David Gault
November 2008
About Kenyon
®
The world’s only full-service disaster
management specialist
Responded to hundreds of mass-fatality events
since 1906
More than 300 retained members:
Governments
International organizations
Private and public companies
Global reach and resources
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Kenyon®
®
Kenyon - Worldwide
Houston,Texas
The Americas
Headquarters
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London
Europe
Hong Kong
Asia
Sydney, Australia
Australasia
®
Recent Kenyon Operations
Scotland
Pennsylvania
Louisiana
NYC
Kentucky
Florida
Honduras
England
Spain
Germany Kosovo
Italy
Greece
Egypt Iraq Bahrain
Colombia
Kenya
Peru
Thailand
Bali
Indonesia
Angola
Australia
South Africa
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®
Kenyon People
Full-time management teams:
At each worldwide office
Cross-trained and
Multi-disciplinary
1000+ contracted TMs
®
Kenyon trained
Constantly recruiting
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Kenyon®
®
Kenyon Team Members
Administration
Forensic Scientists
IT Support
Mental Health Professionals
Mortuary Support
On-scene Advisory Experts
Personal Effects Specialist
Special Assistance Team Members
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Kenyon®
®
Kenyon Equipment
Three mobile morgue facilities
Special Assistance Team resource kits
Personal effects process facilities
Innovative Software
CAREPlus™ Emergency Software
PEIS® – Personal Effects Information System
Plass Data™ Remains Identification Software
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Disaster Management
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The Impact on Shareholder Value
i.e., change in market cap adjusted for market movement
Cumulative Abnormal Returns (%)
After initial reflex (10 days),
market begins to assess
company’s response.
Effective Crisis Response
Ineffective Crisis Responses
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50
75
100
125
150
175
200
225
250
Trading Days After the Event
Source: “The Impact of Catastrophes on Shareholder Value,” Rory F. Knight & Deborah J. Pretty, Templeton College, University of Oxford, p. 3.
A Disaster Happens
It can happen due to:
Mechanical Factors
Weather Factors
Human Errors
Terrorist Attacks
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What Happens After An Accident?
Instant and overwhelming media attention
Tens of thousands of telephone calls
Influx of distressed and traumatised family
members
Involvement of multiple agencies and authorities
Disruption to normal operations
Personal impact on management and employees
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What Happens After An Accident?
Care for injured
Disaster response
Investigation by authorities
Identification
Next of kin
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What Happens After An Accident
Disposition of remains and personal effects
Memorials
Legal settlements/civil litigation
Technical investigation
Possibility criminal proceedings or regulatory action
Protecting reputation & brand value
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The Unimaginable Reality
An experience that will
impact you forever
sights
sounds
smells
physiological
psychological
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Who Comes To The Scene?
Police
Fire and Rescue
Services
Military Personnel
Forensic/Coroner
Examiners
Regulatory Agencies
Investigators
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Kenyon®
Who Comes To The Scene?
Sightseers/eyewitnesses
Media
Survivors/ Family Members
Lawyers/ Insurers
Foreign Governments
Embassies
Many others
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Who Is in Charge?
Local
State/Province
Federal
Civil/Criminal
Dominant person
Team approach
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Kenyon®
Who Is in Charge
Command
Control
Coordination
Communication
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Leader Qualities
Visionary
Decision maker
Integrity
Mental toughness
Team builder
Adaptable
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Communicator
Motivator
Ethics
Responsible for actions
Empower others
Consistent
Typical Issues
Confusion
Lack of information
Misinformation
Different response agencies
Agendas
Experience
Immediate media attention
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The Headliners
CNN and Major
News Networks
Transmit the event
in minutes
First notification to
Management and
staff might be via
the Media
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Families become
instantly aware
Airplane Accident
“I was awoken by the Media
requesting a comment and had to then
check with my Ops Centre for
confirmation of the news.” CEO SR
Courtesy : Swiss Air
Kenyon’s Procedures
Activate Emergency Operations Center (EOC)
Deploy response teams
First responders
Family Assistance Core Team
SAT Members
Personal effects/recovery teams
Shipping/repatriation
Mental Health Support
Establish Family Assistance activities
Meet and greet
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Family Assistance Center
Memorials
Station Response
Primary Center of activity in the first hours of the
emergency is station nearest accident site
Up line, connecting and down line stations must
also respond
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®
Kenyon Responsibilities
Recovery of remains from the incident site
Recovery of remains from public or temporary
mortuary
Embalming and/or bio sealing
Liaison – local authority, embassy, airlines,
morgue operations
Repatriate from country where incident took
place to final destination
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®
Kenyon Responsibilities
Flight Details & Tracking of Remains
Arrange ground transportation
Liaise with receiving funeral director and NOK
Complete and maintain required shipping
documents
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Kenyon
Kenyon
Summary
Success in the management of a mass fatality
incident is measured in large part by the
survivors, family members, public and media
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Thank you!
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