2015 Annual Report

ANNUAL REPORT 2015
21 Cellars - Aiken Dance - Alaska Airlines
- Allison Odenthal - Andria Sanchez - Andy Greenawalt
- Arlene Diamond - Asado - Babare Family Foundation - Bank of America
- Bargreen Ellingson - Barry Hackett - Ben B. Cheney Foundation - Bergman Luggage
- Betty Lovell - Bill & Melinda Gates Foundation - Bo-Nash - Bounce E House - Bowlero Lanes
- Broadway Center
- Build-A-Bear Workshop
- Cafe Vincero - Carol Wylie
- Cash and Carry @ 112th - Chris Cowan
- City of Lakewood
- City of Tacoma
- Climb Tacoma
- Costco of Tacoma
- Danielle Parris
- David Hendrickson
- David Madrigal
- Debby L. Graham
- Department of
Commerce, State
Of Washington
-Department of
Vocational
Rehabilitation
-Diana Kaelin
- Donald and
Carol Schneider
- Dorine Aiken
- FareStart/
Catalyst
Kitchens
- Fat Daddio's
- Franciscan
Foundation
-Greater
Tacoma
-Gary Peterson
Community
- Heather Cook - Heather Kirschbaum
Foundation
- Heritage Distillery - Indochine - Janet Pouvi
- Gus Paine
- Jason Rarey - Jill Ginn - John Cusack - Juanita Newton
Insurance
- Julie Wells - Kari Yeoman - Kathleen Golden - Keil Drescher
- Jeanette and
- Ken Gross
- Kenneth King
James Pape
- Kevin Carpender
- Kayleigh
- KeyBank
Freeman
- Laura Kase-Nagai
- Lakeland
- Lea'anna Darling
Bible Church
- Lisa Leonard
- Lakewood
- Lori Chapin
- West Pierce Fire Department - Wilco
Hardware and
- Lorraine Linford
- Wolf Haven -Woodworth Family Foundation
Paint
- Lyn McKay
- Lakewood
- Maria King
Police
- Mariann Crow
Department - Nhan Cao
- Lee and Kay
- Norma Adler
Bettinger
- Pump It Up
- LeMay Car
- QFC
Museum - Quadrant
- Len Barrett &
- Ray Krontz
Associates
- Rick and Kathy Guild
- Norcliffe
- Robert Edington
Foundation
- Ron Klein
- Pemberton &
- Rosie Rudolph
Coulson Dwyer
- Sabrina Carter
- Pierce County
- Safeway Lakewood
Community
- Shakea Sanders
Connections
- Shelley Rhone
- Pierce County
- Sign Dogs
Parks - Fantasy
- Sound Options
Lights
- Southern Kitchen
- Puget Sound Energy
- Starfire Farm
Foundation
- Tacoma Boys
- Tacoma Children's Museum
- Target of Lakewood
- Teri Smith - The Forum - The Grand Cinema
- The Hands on Children’s Museum - The Harmon - The Rainiers
- The Ram of Lakewood - The Sportsman Show - Tracie Brown
- Uncle's Games - Vern Chandler - Virginia Clark
2015
SUPPORTERS
AND
DONORS
Thank you so much for
all of your support
this year!
Contents
From the Director 2
Accomplishments 3
Programs 4
Financials 6
Our Future 7
Our mission is to promote
self-sufficiency, inclusion and
quality of life for individuals and
families of all abilities through
education, employment, and
community living.
FROM THE DIRECTOR
Dear Friends and Family,
It is my pleasure to share with you Centerforce’s 2015 Annual
Report to the Community.
On behalf of myself, our board of directors, staff members and
volunteers, I want to thank those that have supported our efforts. 2015
has been a year of transition and growth. Guided by our 2014 Employing
Ability and Enriching Community capital campaign, we have made
excellent progress in reaching our goals for transition and outreach, and
achieved some ambitious targets.
Our former sheltered workshop has been successfully transformed
into a brand new community event space, capable of serving many
different functions and enabling us to expand our services and engage
with our community.
This new space has enabled us to grow our Life Enrichment
program, the goal of which is to decrease social isolation and promote
community inclusion among our clients. We have met this goal by hosting
a number of integrated community events, including community dinners,
neighborhood movie nights and by providing the space for the
Springbrook Community Association to hold their regular meetings.
As we added a new program, we unfortunately had to say goodbye
to another. Following the decision to close our Sheltered Employment
Program, this year we chose to discontinue services to a segment of the
population requiring exceptional community supervision needs. Neither of
these decisions were easy to come by, but we believe that they were
necessary for us to grow and adapt to the needs of the community and
those we serve.
Regardless of the twists and turns this past year took, one thing
remained constant - our dedication to our clients. That is why, in
celebration of the people we serve day in and day out, we have decided to
expand our “Just Like You” awareness campaign into the new year. We will
continue to share how our client’s and other individuals with disabilities
are no different than you or me.
As the rest of this report details, Centerforce is in the midst of
great change that will lead to and new opportunities for us and our
clients. We are incredibly grateful for the continued support of our
community and look forward to what next
year will bring.
Sincerely,
Debby L. Graham, M.A.
Executive Director
2
ACCOMPLISHMENTS
In 2015, Centerforce helped 319 individuals with intellectual and
developmental disabilities, up from 242 in 2014.
Centerforce Programs
319
Outreach
and Other
Activities
233
Duncan Fong
841
Total Individuals
Served
In 2015, we closed our
sheltered workshop
program. At its peak,
the workshop served
over 200 clients.
We have transitioned
those clients to more
meaningful community
services and achieved
our goal of ZERO clients
in the program by the
end of the year.
Supplemental
Nutrition
Assistance
Program
289
Placed 39 individuals in community
jobs, exceeding our goal of 30.
Our clients are looking for
long-term, steady employment
where they can grow their skills - just
like you!
One of our clients who has
been able to find just that is Duncan
Fong. Duncan has been employed at
the Burlington Coat Factory in
Lakewood for over 20 years.
Burlington has always been
supportive towards Duncan and his
abilities, as well as his barriers. They
provide structure and guidance for
Duncan during changes at the
company, including turnover in
management.
Each new manager takes the
time to work with Duncan and get to
know him, offering him the
opportunity to learn new skills. They
embrace Duncan's abilities and
encourage him to work on tasks he is
skilled at, even if they are not vital to
the day to day operation of the store.
This encouragement
combined with the support of his
co-workers has helped Duncan be
successful and has led to fulfilling
career.
Clients also reported feeling:
CLIENT
Satisfaction
95% Goal
97% Surveyed Service Response
94.8% Surveyed Service Value
decreased isolation,
improved
independent living,
improved attitude
towards life,
increased knowledge
of community resources,
We helped 46 clients keep
their jobs throughout the year. and a feeling of safety
while participating in our
supported activities.
3
PROGRAMS
LIFE ENRICHMENT
Centerforce’s Life Enrichment program is all about decreasing social isolation and promoting community
inclusion among our clients. This allows clients whom no longer wish to work or are of retirement age an
opportunity to volunteer, be involved in local community projects, participate in community events and
activities as those without disabilities would do. The following are program highlights from 2015.
VOLUNTEERING
Our clients love the having the opportunity to give back to their community. In 2015 we supported over 30
individuals with disabilities at multiple volunteer sites, providing over 1,499 hours of volunteer service.
• St. Leo’s Food Connection
• Bonney Lake Goodwill
• FISH Food Bank
• Southwest Tribes of Washington
• St. Vincent DePaul
• Pierce County Libraries
• American Red Cross • Tacoma Rescue Mission
Puget Sound
- Adam’s Place Chapter
• Veterans Administration • Lakewold Gardens
American Lake Division.
OUTINGS
It is always fun to experience new things and in 2015 we utilized
donations of tickets that enabled our clients to attend activities at
LeMay Auto Museum, Northwest Trek, Point Defiance Zoo, Tacoma
Musical Playhouse and the Festival of Lights.
CHOICE
We began a partnership with Lakewood’s Choosing Healthy Options & Igniting Community Engagement
(CHOICE) coalition and its members.
• Lakewood’s CHOICE program is a community coalition formed to focus on reducing youth substance
use by increasing awareness, reducing access and building pathways to healthy options for youth and
families.
• As part of our partnership with CHOICE we house the coalition’s Community Outreach Specialist at our
facility and provide venue space for community events. Some of the events we supported this year
include:
• 3 community dinners with over 142 people served during the annual Thanksgiving Dinner
• Second Annual Springbrook Holiday Giveaway
• Neighborhood Movie Day
• Regular Springbrook Community Connections and Springbrook Neighborhood Association
meetings
• CHOICE Coalition Poverty Immersion Training
• A one-half day workshop for forty-four attendees that detailed challenges of poverty in a
simulated poverty experience.
• Neighborhood Conservation Surveys
• We polled the residents of the Springbrook neighborhood about what they felt the needs
of the neighborhood should be, enabling them to have a voice in determining the
services they receive.
4
PROGRAMS
SNAP
We achieved our goal of implementing the SNAP Program thanks to a $25,000 grant from the Walmart
Foundation and Catalyst Kitchens, a subsidiary of FareStart
• The Supplemental Nutrition Assistance Program (SNAP) is the nation's largest program in the
domestic hunger safety net. SNAP brings state and federal agencies, nutrition educators and
community organizations together to help those eligible for nutrition assistance make informed
decisions about applying for the program and access benefits.
• From July 2014 to June 2015 a total of 540 individuals were educated about SNAP through
Centerforce’s Community Engagement Program. Of that total, 409 individuals completed applications
to the program and 305 individuals were successfully enrolled.
0
100
200
300
400
500
600
FOOD SERVICE TRAINING
We met our goal of launching the Foodservice training
program. This 12 week long program is designed to provide
clients with the skills necessary to gain employment in the
foodservice industry. Students learn in a classroom setting
and get hands on experience in our commercial kitchen.
• Fifteen trainees were enrolled and completed the
education and training program.
• Seven (47%) graduates became employed in community
jobs.
• One graduate has been employed on the Hometown
Dogs Food Truck for over 90 days.
• Six graduates have all been employed for over 90 days
and have increased their independence.
• Eight (53%) graduates continue to participate in
individual or group supported employment services.
We also started our newest social venture, the
Hometown Dogs Food Truck, which is making a big
splash in the Pierce County Culinary scene. It was
voted South Sound Magazine’s Best Food Truck of
2015.
5
FINANCIALS
REVENUE
2015 Financial Summary
All our hard work and success have not come
without challenges. The loss of client service
revenue as well as commercial contract revenue previously generated through our sheltered workshop continue to have a financial
impact on our organization.
The ongoing changes in how the government
chooses to fund programs like Centerforce
have made this last year a challenging one
financially. Because of this, we are more
determined than ever to explore new sources
of funding that will ensure we are capable of
continuing to provide excellent service to our
clients.
Government
& Contract
68%
69%
6%
8%
Commercial
13%
7%
Grant &
Contributions
0%
1%
In-Kind
AIM Mail
Center
2014
2015
9%
11%
5%
4%
Other
0
10
20 30
40 50 60
Percentage of Total Revenue
FUNCTIONAL EXPENSE ALLOCATION
0%
25%
AIM Mail
Center
13%
13%
Community
Access
7%
9%
Of every dollar received
went directly to servicing
Centerforce’s mission!
2014
2015
0%
0%
Fundraising
81%
80
Note: Our Grants and Contributions are higher in 2014 due
to our fundraising campaign that drew to a close in 2015.
Admin
PROGRAM SERVICE EXPENSE RATIO
70
35%
24%
Group Supported
Employment
Individual
Employment
20%
22%
Other
1%
1%
Prevocational
0%
1%
Life
Enrichment
1% New in 2015
Food
Training
4% New in 2015
Food
Service
5% New in 2015
0
5
10
15
20
25
30
35
Note: In 2015, we added three new programs:
Life Enrichment, Food Training, and Food Service.
6
OUR FUTURE
In the coming year we will be
focusing on maintaining
financial stability and
engaging key stakeholders
through effective
marketing and
communications. We will
also continue to expand our
service options and work to
maintain a high quality
workforce.
Future of Life Enrichment:
Heading into 2016 our Life
Enrichment program will consist of
three service options, including:
• Respite Services – We provide
short-term, supervised care for
clients in order for their caregiver
to have some personal time.
• Community Engagement
Services – We help increase a
client’s connections in formal and
informal supports through creative
activities that help build strong
relationships and ties to the
community.
• Community Access Services –
We provide clients with
opportunities to develop personal
relationships with others in their
local communities and to learn,
practice and apply life skills that
promote greater independence
and community inclusion.
OUR 2016 STRATEGIC GOALS
Increase employment opportunities
for individuals served.
Develop integrated programs
for individuals served.
Maintain excellence in client
service performance.
Maintain a high quality
workforce.
Maintain sound governance, finances,
policies and advocacy.
Maintain financial stability and
strengthen economic sustainability.
Engage key stakeholders through
marketing and communications.
Provide quality facilities and
technology systems.
7
Management
Debby L. Graham, M.A.
Executive Director
Rickard Guild, B.A.
Development Director
Janet Pouvi
Client Services Coordinator
Kendall King, A.A.
Community Employment
Coordinator
Kenneth King, B.A.B.A.
Virginia Clark, M.S.
Accounting Manager Human Resources, Community Access,
and Volunteer Manager.
Sabrina Carter
Foodservice Manager
Joe Preti
Facilities Services Manager
Board of Directors
Tracie Brown
Chair
Kevin Carpenter
Vice Chair
Ray Krontz
Secretary and Tresurer
Vern Chandler
Al Taylor
Keil Drescher
Laura Kase-Nagai
Chris Cowan
Donate. Volunteer. Advocate.
/CenterforcePrograms
/HTDTruck
@CenterforceWork
@HTDTruck
@HTDTruck
5204 Solberg Drive SW.
Lakewood, Washington
98499
Phone: (253) 584-1001
Fax: (253) 581-4741
Toll-Free: (800) 244-5497
TDD Relay Service: (800) 855-1155
www.centerforce.net | hometowndogs.com