Privileged Status

Privileged Status
Privileged Status
provides your
cardholders access
to a wider base of
surcharge-free ATM
locations. It’s a win for
you and your cardholders.
P
rivileged Status is a program developed by the SHAZAM network to help
community financial institutions provide their customers with a broad base
of surcharge-free ATM locations.
Q: HOW DID THE PROGRAM
GET STARTED?
PRIVILEGED STATUS HELPS
YOU COMPETE
Through the Privileged Status program,
the SHAZAM network provides your financial
institution an effective way to compete by
expanding your cardholders’ access to
surcharge-free ATM locations.
Q: WHAT IS PRIVILEGED STATUS?
A: Privileged Status is a program within
the SHAZAM network that:
■ Allows customers of Privileged Status
financial institutions to use the ATMs of
other Privileged Status financial institutions
with no surcharge fees.
■ Expands the number of surcharge-free
ATM locations available to your customers.
A: Privileged Status is a program developed by the
SHAZAM network in response to requests from
community financial institutions who were
concerned about the ability to provide their
customers with access to a broad base of
surcharge-free ATM locations.
Q: AM I REQUIRED TO ENTER ALL
OF MY ATM TERMINALS INTO
THE PROGRAM?
A: NO. Participants may “opt out” any off-premise
ATM location. All on-premise ATMs must remain
in the program.
Q: WHAT IF MY FINANCIAL
INSTITUTION DOES NOT
OWN ANY ATMS?
A: The Privileged Status program is open to any
SHAZAM participant. Financial institutions who
do not sponsor any ATMs into the alliance will be
assessed a surcharge-free access fee of $.25 per
transaction. This fee is paid to Privileged Status
acquirers by the card issuer. This fee applies to
institutions who either do not deploy ATMs or
who do not have on-premise ATMs and
have opted out all of their offpremise ATMs.
Q: WHAT OTHER FEES ARE
ASSOCIATED WITH THE
PRIVILEGED STATUS PROGRAM?
Q: HOW DOES MY FINANCIAL
INSTITUTION BENEFIT?
A: You enjoy greater customer loyalty and
A: There is no membership fee to belong to the
satisfaction because your customers position
you as “up to speed” with market needs and
competitive offerings. In addition, you have
the potential to increase non-customer usage
at your ATMs.
Privileged Status program. There is a one-time
maintenance fee to change your financial
institution’s existing control files.
Q: HOW WILL MY CARDHOLDERS
KNOW WHETHER AN ATM IS A
PRIVILEGED STATUS ATM?
A: Cardholders just need to look for ATMs
Q: DO I STILL EARN INTERCHANGE
FEES FOR PRIVILEGED STATUS
TRANSACTIONS?
A: YES. Applicable interchange fees
that display the Privileged Status
logo. It’s as simple as that. A
directory of all Privileged Status
ATMs can be found on
SHAZAM’s website
at www.shazam.net.
still apply and are passed on to you
from the card-issuing financial
institution.
Q: DO WE NEED
TO CHANGE OUR
CARD STOCK TO
INCORPORATE
THE PRIVILEGED
STATUS LOGO?
Q: HOW DO OUR
CARDHOLDERS
BENEFIT?
A: Your cardholders now have access
to a wider selection of surchargefree ATM locations where they can save
money on ATM transactions by avoiding
surcharge fees.
Q: CAN I STILL SURCHARGE
AT MY ATM?
A: YES. You can still surcharge foreign
transactions performed by cardholders of
non-Privileged Status financial institutions.
The only cardholders not surcharged are your
own and cardholders of other Privileged Status
financial institutions.
A: NO. SHAZAM routes the
Privileged Status transaction as an intranetwork transaction. The Privileged Status
logo is not needed on your card stock.
Q: WHO SHOULD I CONTACT WITH
QUESTIONS, OR TO START MY
FINANCIAL INSTITUTION’S
PARTICIPATION IN THE
PRIVILEGED STATUS PROGRAM?
A: Contact your SHAZAM Account Executive
For more information on SHAZAM Privileged Status, call
1-800-537-5427
or visit our website at www.shazam.net
at 800-537-5427.
O U R
M I S S I O N
Our mission is to provide and enhance the opportunity for SHAZAM affiliated financial
institutions to compete effectively and profitably in the marketplace through d e l i v e r y
a n d s u p p o r t o f q u a l i t y, c o m p r e h e n s i v e , a n d timely electronic services. We will provide
all services a t t h e l o w e s t p o s s i b l e c o s t w i t h o u t c o m p r o m i s i n g quality and reliability.
6700 Pioneer Parkway
Johnston, IA 50131
515-288-2828
800-537-5427
fax: 515-248-5828
www.shazam.net