Innovative Service Gets Rave Reviews for Helping

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Success Story Umpqua Community Health Center
“We are mandated by
our federal and state
funders to disseminate
information to patients,
and Everwell+Plus is a
great way to do it.”
— Brenda Lewis,
Development Coordinator,
Umpqua Community
Health Center
Innovative Service Gets Rave Reviews
for Helping Community Health Center
Meet Requirements
THE CLIENT:
Umpqua Community Health Center provides primary medical and dental care at
six locations in Oregon. Last year, Umpqua served more than 9,000 patients,
who made more than 34,000 visits.
THE PROBLEM:
A significant portion of Umpqua’s funding comes from federal and state grants,
which require recipients to inform patients about services offered by the clinic
and provide education about health and wellness.
For many years, Umpqua relied on printed materials to meet these requirements. “In the past we used flyers. People don’t read them. And then you have
the cost of printing and design,” said Lewis. Because they’re not digital, printed
materials have the added disadvantage of requiring frequent reprints every time
a change needs to be made.
THE SOLUTION:
The clinic wanted a product that would make it easier to inform visitors and
provide patient education in a cost effective way. Umpqua turned to
Everwell+Plus, a turnkey solution that’s easy to set up and operate.
Continued ➝
everwellplus.com/chc
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“I think Everwell+Plus
very much fits in with
the mission of
community health
centers.”
— Brenda Lewis,
Development Coordinator,
Umpqua Community
Health Center
Everwell+Plus consists of a small media player computer (size of a paperback) that
connects to the TVs in Umpqua’s waiting areas. The media player comes with a library of
hundreds of engaging, physician-reviewed video segments on topics of interest to
community health centers – everything from nutrition and fitness to safety and mental
health. New segments are added continuously.
Lewis reports that patients’ eyes are “glued to the TVs,” which means they’re more likely
to see the announcements she posts on the screens. Using the Everwell+Plus Web
portal, Umpqua can quickly and easily create and schedule messages to appear alongside Everwell video content. The messages can be displayed almost immediately or
based on a schedule determined by Umpqua.
Umpqua has used the custom message capability of Everwell+Plus to
 increase awareness of the clinic’s dental services;
 improve compliance with prescription refill procedures;
 notify visitors of sliding-scale payment options;
 introduce new providers;
 announce special events and workshops;
 answer frequently asked questions;
 post office hours.
Umpqua highly recommends Everwell+Plus to other community health centers as a way
to meet requirements and better serve patients. “I think Everwell+Plus very much fits in
with the mission of community health centers.”
ABOUT EVERWELL+PLUS COMMUNITY HEALTH TELEVISION
Everwell+Plus Community Health Television is a health and wellness TV service tailored
to the needs of CHCs. It provides hundreds of engaging health education video
segments on topics relevant to CHCs, which are seamlessly mixed with the CHC’s own
informational messages. The service consists of a small media player computer that
connects to a TV and Internet connection, and comes with phone and email support. As
a subscription-based solution, Everwell+Plus does not rely on third-party advertising
from pharmaceutical or other companies.
For more information, visit www.everwellplus.com/chc or call 1-877-732-5022.
everwellplus.com/chc