CDA15_Brochure A4

Steering Analytics-Led Decisions Through Cross Functioning Disciplines That
Positively Impact Sales And The Overall Brand Experience
Leveraging Data Analytics & Social Trends To
30th September- 1st October
London | UK
Create A Single Customer View,
Transform The Customer Experience
Of The Brand And Track &
Measure The Multichannel
Consumer Journey Across
All Touch Points
SAVE £100
Register By Friday
14TH AUGUST 2015
Global Brands, Cross-Industry Insights, Maximum Value Case Studies
• A 360° PERSPECTIVE ON THE MULTICHANNEL CONSUMER JOURNEY: Utilising data
analytics to illustrate the complete multichannel consumer journey - understanding what
drives, changes and excels the customer relationship with the brand
Featuring Expert Presentations From
Leading Brands, Including:
Remco Brouwer
Director Business Intelligence
The Coca-Cola Company
• PRACTICAL CASE STUDIES FOR CREATING A SINGLE CUSTOMER VIEW: Analysing
how to effectively connect multiple touch points in a manageable, insightful way to create a
single customer view
Mark Clarke
• REAL WORLD INSIGHTS ON DRIVING DECISIONS THROUGH AN ORGANISATION:
Exploring case studies for transforming the traditional organisational structure to uncover the
practices that allow businesses to be nimble enough to put data into practice and execute
strategies
Guillaume du Gardier
• NEW CASE STUDIES FOR TRANSFORMING DATA INTO MULTICHANNEL CONTACT
STRATEGIES: Leveraging data analytics and insights to design and execute multichannel
contact strategies that consistently deliver the right message, on the right touch point, at the
right time
Global Director Omni Channel CRM | eCom
• OPTIMISING ONLINE & OFFLINE MEASUREMENT CAPABILITIES: Evaluating The
Latest Methods For Tracking Consumers And Measuring Performance Across Online &
Offline Touch Points To Refine ROI And Drive Improvements To The Customer Experience
M Follow us @CX_Analytics15
Organised By:
Associate & Media Partners:
Senior Director Marketing Analytics
Unilever
Head of Digital – Southern & Western Europe
Ferrero SpA
Bob van der Beek
Adidas Group
Holger Offerman
Digital Marketing Manger
Microsoft Mobile
Dave Robinson
Head Of Personalisation
Boots UK & Ireland
Katrin Huss
Director Consumer & Business Insights Consumer Electronics Division
Sennheiser Electronic
www.data-analytics-customer-experience.com
SAVE
£100
Register By Friday
14TH AUGUST 2015
International, Cross-Industry Speaker Faculty
Remco Brouwer
Mark Clarke
The Coca-Cola Company
Senior Director
Marketing Analytics
Guillaume du Gardier
Bob van der Beek
Director Business Intelligence
Head of Digital Southern &
Western Europe
Ferrero SpA
Unilever
Global Director Omni Channel
CRM | eCom
Adidas Group
Dave Robinson
Holger Offerman
Head Personalisation
Digital Mobile Manager
Boots UK & Ireland
Ian Dewar
CRM & Loyalty Manager
The North Face
Marc McNeill
Customer Experience Director
Auto Trader
Mike O’Donohue
Director of Insight & Data
British Gas
Katrin Huss
Director Consumer &
Business Insights
Sennheiser Electronic
Nicola Barnett
Customer Intelligence &
Marketing Manager
Head of CRM & Loyalty
Volkswagen
Ebookers – Orbitz
Worldwide
Manish Bhatt
Oliver Berger
Head of Strategic Marketing
Head Of Global Design
Sheridan Thompson
SVP International
Head CRM & Loyalty
Christie’s
Maple Leaf Sports
Microsoft Mobile
Nicolas Deturck
Airbus Defence & Space
A world class event.
I enjoyed it with some
inspiring and incredibly
bright people. I can’t wait
until the next one! This congress presents a
rare opportunity to discuss
the very real challenges of
Omni-Channel retailing
with peers from across the
retail industry John Lewis
Sennheiser Electronic
Enzo Angeli
Business Planning Director
Hyundai Motor Company
What Makes This Forum Unique?
• SINGLE CUSTOMER VIEW FOCUS: Case studies will focus on
how to capture and connect data and structure organizations to
ease the creation of single customer views
• STRATEGIC ORGANISATIONAL ALIGNMENT FOCUS:
Addressing the business challenges of how to execute datadriven decisions through an organization and break away from
restrictive silos to drive sales and the CX
• MEASURABLE RESULTS: Each case study will reveal the
trackability and impact of each strategy on ROI
• CUSTOMER & BRAND EXPERIENCE FOCUS: The entire
forum is dedicated to sharing best practices that will have a
measurable impact on customer experience and brand loyalty
• CROSS-INDUSTRY LESSONS: Presentations from multiple
industry sectors will each focus on transferable insights
applicable to each brand
www.data-analytics-customer-experience.com + 44 (0) 800 098 8489 [email protected]
SAVE
£100
Register By Friday
14TH AUGUST 2015
With the explosion of customer data captured across multiple touch points, brands face
an unprecedented challenge of keeping up with evolving customer expectations and
optimising the multichannel consumer journey to positively impact sales and the
overall brand experience.
The critical task facing senior brand executives and marketers today is to action analytics to
create a single customer view necessary for personalised, measurable multichannel
engagement. In addition, brands are being hindered in their ability to drive cross-functioning
decisions through the brand by traditional silo structures and the need to unify separate
IT systems.
For the first time, world-leading brands are joining the international Actionable Data
Analytics: Customer Experience Transformation Summit to determine how
to go from analytic-driven insights, to strategy, to execution to optimise the
customer experience.
At this unique forum, brands will share practical examples for driving cross-functional
capability across their organisation, achieving a single customer view, and ensuring
a holistic, seamless brand experience in which consumer interactions are easy,
consistent, personalised and measurable.
Hear Practical Examples For
How
To
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Taking Place In The Heart Of London
Holiday Inn London-Bloomsbury
Coram Street, London, WC1N 1HT
The opportunity to
discuss how other
businesses are using
information to improve
customer experience has
been invaluable FCMB
Good networking
opportunity and chance to
meet people from different
industries
Emotive Systems
www.data-analytics-customer-experience.com + 44 (0) 800 098 8489 [email protected]
Day 1
Wednesday 30th September 2015
8.40 Chair’s Opening Remarks
PROVIDING A 360 PERSPECTIVE OF THE CONSUMER
JOURNEY
Utilising Data Analytics To Illustrate The Complete Multichannel
Consumer Journey: Understanding What Drives, Changes And
Excels The Customer Relationship With The Brand
KEYNOTE PANEL: A HOLISTIC VIEW OF THE
CONSUMER JOURNEY
8.50 A 360° Perspective: Leveraging Data Analytics
To Depict The Consumer Journey, Create A Single
Customer View And Optimise The Customer
Experience Of The Brand
Leveraging analytics to create a single customer view:
•What drives the customer experience?
•What impacts the customer experience?
•What are the customer expectations of the brand?
•Discussing methods for enhancing the flow through
the customer journey to enhance engagement, value
management & retention
•Evaluating what drives a consumer to transition in their
journey from a consumer mentality to a shopper mentality
•Exploring what activates brand awareness and emotional
engagement with a brand to determine strategies for driving sales
Remco Brouwer, Director Business Intelligence,
The Coca-Cola Company
Sheridan Thompson, SVP International Head CRM & Loyalty,
Christie’s
Nicola Barnett, Head of CRM & Loyalty, Ebookers - Orbitz
Worldwide
CREATING A SINGLE CUSTOMER VIEW:
CONNECTING TOUCH POINTS
Providing Practical Examples Of How Businesses Are
Combining Data From Multiple Touch Points To Create A
Single Customer View
CASE STUDY: COMBINING DATA TO CREATE A SINGLE
CUSTOMER VIEW
9.30 A Practical Case Study For IntegratingData
To Create A Single Customer View Necessary For
Understanding True Value And Guiding Successful
Brand Decisions
•Integrating multiple data sources in a manageable,
insightful way
•Creating a single view of the consumer across CRM, Social and
Consumer Contact Centres
•Leveraging a single customer view to determine the value of
social media
•Reinventing the digital industry; not being reinvented by it
Mark Clarke, Senior Director Marketing Analytics, Unilever
10.00 Question & Answer Session
10.10 Morning Refreshments In Showcase Exhibition Area
OPTIMISING ONLINE & OFFLINE TRACKABILITY
AND MEASUREMENT
Evaluating The Latest Methods For Tracking Consumers
And Measuring Performance Across Online & Offline Touch
Points To Refine ROI And Drive Improvements To The
Customer Experience
CONNECTING DIGITAL TRACKABILITY WITH NONDIGITAL PURCHASES
10.40 Expanding Digital Trackability Into Non-Digital
Purchases To Quantify The Relevance Of Online
Marketing For Driving Brick & Mortar Sales
•Exploring methods for measuring the impact that different
digital media pieces have on non-digital purchases to
determine what drives customers to visit retail stores
•Identifying methods for tracking consumers into 3rd party
non-digital environments to determine how to maximise
success of multi-stakeholder strategies
•Determining strategies for mirroring success of online
testing in a physical retail store environment
Guillaume du Gardier, Head of Digital - Southern &
Western Europe, Ferrero SpA
11.10 Question & Answer Session
EXPLORING THE NEW CONSUMER JOURNEY AND METHODS FOR CONNECTING MUTILPLE TOUCH
POINTS TO CREATE A SINGLE CUSTOMER VIEW NECESSARY FOR CREATING PERSONALISED,
MULTICHANNEL STRATEGIES WHILST OPTIMISING MEASUREMENT TO DETERMINE ROI
THE MULTIPLIER EFFECT: CROSS
CHANNEL ATTRIBUTION
11.20 Analysing Advanced Cross-Channel
Measurement Practices To Understand How Each
Individual Touch Point Can Incrementally Improve The
Customer Experience
•Determining the level of incrementally that brands gain from
customers who shop across multiple channels
•Providing practical examples for performing advanced
mathematics to determine cross channel attribution
•Leveraging metrics from cross channel measurement to
determine how to avoid brand erosion
•Evaluating technical capabilities for reducing the number
of tools required for facilitating measurement across
multiple channels
Enzo Angeli, Director Business Planning, Hyundai Motor
Company
11.50 Question & Answer Session
12.00 Networking Lunch In Exhibition Showcase Area
MEASURING PERFORMANCE OF TOUCH POINTS
1.00 Measuring The Performance Of Different Touch
Points Along The Customer Decision Process
•Case study starting point: Identify the impact of touch points
on the purchase decision to create the right content and mix
UTILSING SEGMENTATION TO DELIVER MASS
PERSONALISATION
Leveraging Advanced Data Analytics And Segmentation To
Go From Mass Communication To Mass Personalisation
PANEL: DIVIDE & CONQUER - UTILISING
SEGMENTATION & PERSONALISATION
2.20 Utilising Segmentation To Enable Mass
Personalisation And Design Unique Targeted
Campaigns To Optimally Engage Each Consumer Group
•Exploring how to fully integrate a personalisation strategy
across design, decision making, process, data, tools and
mindset to deliver mass personalisation
•Exploring methodologies for changing brand perceptions
on a targeted, personalised level through use of
customer analytics
•Determining how to cost-effectively personalise digital
marketing to maximise consumer interaction with campaigns
•Analysing the role of customer analytics for personalising
classic marketing strategies
•Quantifying the impact of moving spend away from
traditional brand marketing on to more targeted,
personalised campaigns
Dave Robinson, Head Personalisation, Boots UK & Ireland
Bob van der Beek, Global Director Omni Channel CRM |
eCom, Adidas Group
•Approach: LiveExperienceTracking- a new single-source
2.50 Question & Answer Session
method accompanying consumers through their offline,
digital and social touch points
•Insights: Evaluating means for combining quantitative and
qualitative measurement to determine which touch points
should be prioritised (with examples how core questions
were answered in the case study)
•Key success criteria: crucial aspects of the project set up
and research design
3.00 Afternoon Refreshments In Exhibition Showcase Area
DRIVING BRAND CONSISTENCY
Unifying The Customer Experience Across Touch Points To
Effectively Land Consistent Brand Messaging
DRIVING BRAND CONSISTENCY ACROSS TOUCH
POINTS
Katrin Huss, Director Consumer & Business Insights,
Sennheiser Electronic
3.30 Leveraging Data Analytics To Deliver Unified
Brand Messaging And Consistently Communicate
Core Values Across Multiple Touch Points
1.30 Question & Answer Session
•Analysing how to translate and adapt information to
TRANSFORMING DATA INSIGHTS INTO MULTICHANNEL
CONTACT STRATEGIES
Embracing Data Insights To Design And Execute Effective
Multichannel Contact Strategies Which Optimise The
Customer Experience
OMNI CHANNEL CONTACT STRATEGIES
1.40 Utilising Data Insights To Design a Omni Channel
Consumer Interaction Strategy That Contributes To
Sustainable, Profitable Growth While Delivering A
Brand-Enhancing Consumer Experience
•Building the capabilities for utilising a single customer view
to deliver highly relevant direct-to-consumer programs
effectively land a consistent message across a series of
small scale interactions
•Evaluating how to gain true control of multichannel
marketing so that fragmented brand messages do not loose
the value of the sum of the features
•Providing practical insights for integrating brand variables
throughout the whole design, manufacture and marketing
process
•Evaluating how to ensure that each department across
all locations is working towards the same brand vision to
ensure consistency of communication
Oliver Berger, Head Of Global Design, Sennheiser
Electronic
•Designing a consumer interaction strategy rooted
4.00 Question & Answer Session
in advanced Consumer DNA, personalization and
segmentation
•Implementing a global operating model that creates
maximum efficiency of marketing operations and
development across digital and non-digital touch points
•Managing the transition from product focus and mass
marketing to consumer & lifecycle focus and personalized
dialogue
CUSTOMER FUNNEL & FULL LIFECYCLE OPTIMISATION
Examining The Importance Of Optimising The Acquisition,
Conversion, Retention And Reactivation Phases; Practical
Means For How To Do That In An Effective & Efficient Way
Bob van der Beek, Global Director Omni Channel CRM |
eCom, Adidas Group
2.10 Question & Answer Session
CUSTOMER FUNNEL & LIFECYCLE OPTIMISATION
4.10 Case Study: How To Effectively Optimise The
Acquisition, Conversion Retention & Reactivation
Stages Of The Customer Lifecycle
•Exploring how to use analytics & data to visually map out the
whole customer experience
•Illustrating how to overlap the customer experience with a
single customer view
•Increasing conversion & margins through adding in
segmentation/scoring models
•Overcoming the technical and resource issues of execution
through multi-channels
•The reality of prioritization: Understanding what “carrots”
and “sticks” to use to whom and when based on the brand
priorities
Nicola Barnett, Head of CRM & Loyalty, Ebookers Orbitz Worldwide
4.40 Question & Answer Session
4.50 Chair’s Closing Remarks
5.00 - 6.00 Networking Drinks Reception In The
Exhibition Showcase Area
www.data-analytics-customer-experience.com + 44 (0) 800 098 8489 [email protected]
Day 2
Thursday 1st October 2015
8.30 Chair’s Opening Remarks
DRIVING RESULTS THROUGH THE LINES OF
MANAGEMENT
Providing Real World Case Studies For Integrating Different
Departments To Drive Decisions Through An Organisation
And Deliver Cross-Functioning Implementation Of
Actionable Insights
KEYNOTE: DRIVING DECISIONS THROUGH AN
ORGANISATION
8.40 Real World Insights For Integrating Internal
Departments To Drive Cross-Functioning Results
Through The Lines Of Management
DRIVING ANALYTICS-LED DECISIONS THROUGH AN ORGANISATION AND
INTEGRATING REAL TIME DATA, SOCIAL MEDIA, MOBILES, WEARABLE TECH &
LOYALTY SCHEMES AS TOUCH POINTS TO DRIVE THE BRAND EXPERIENCE
OPTIMISING USE OF SOCIAL MEDIA, MOBILES AND
WEARABLE TECHNOLOGY
Intergrating Social, Mobile And Wearable Technology Into
The Whole Brand Process And Utilising Consumers As
Vehicles To Drive Awareness
•Exploring methods for amassing information gleaned from
11.10 Analysing Processes For Integrating And
Monetising Social Media As A Touch Point To Drive
The Brand Experience
loyalty schemes with broader data to unlock the value in the
next generation of loyalty programs
•Outlining how customers use of loyalty programs is evolving
to quantify the need for integrating payments via mobile to
create a fuller customer experience
•Comparing customer behaviour before and after joining
loyalty card programs to identify how the scheme can help
excel the customer journey
•Utilising data gleaned from existing loyalty schemes to
re-define your program
•Examining how brands are structured to make social media
9.10 Question & Answer Session
CASE STUDY: CHANGING THE CLIENT / AGENCY
PARADIGM
Guillaume du Gardier, Head of Digital - Southern & Western
Europe, Ferrero SpA
9.20 Illustrating How To Implement A Change
Management Plan For Transforming The Traditional
Client / Agency Model To Win Efficiency, Consistency
And Brand Positioning
11.40 Question & Answer Session
the cross-functioning implementation of actionable insights
•Uncovering the practices which allow businesses to
be nimble enough to put data into practice and deliver
customer driven strategies
•Evaluating how to integrate departments and transform the
traditional organisational structure to facilitate & execute
single customer view strategies
Mike O’Donohue, Director Insights & Data, British Gas
•Analysing how suitable the traditional agency fee-based
structure is to meet new media requirements expanding
beyond above the line media
•Laying down the foundations: Determining how to
implement a good change management plan to overcome
human fears and investment changes
•Quantifying the benefits of changing the client / agency
paradigm to improve the way you receive data, material and
KPI reports and maximise efficiency
•Evaluating the effectiveness of consistently reaching
consumers through all touch points through the new client /
agency structure
Nicolas Deturck, Customer Intelligence & Marketing
Manager, Volkswagen
9.50 Question & Answer Session
10.00 Morning Refreshments In Exhibition Showcase Area
REAL TIME DATA STRATEGIES
Optimising The Use Of Real Time Data To Create Strategies
For Enhancing The Customer Exerience
MOBILE AND WEARABLE TECH
11.50 Examining How To Integrate Mobile And
Wearable Technology Touch Points Into Multichannel
Marketing & Data Capture Strategies
•Learning how to leverage smartphone IDs and integrate data
from multiple apps to develop single customer views
•Understanding how to maximise the role of mobile as a
channel for delivering marketing communications directly
to customers
•Assessing the value of data captured from mobile devices
and wearable technology can be leveraged to how to
integrate with other digital and non-digital touch points
•Hearing how the trend in wearable technology will affect the
relationship between the customer and brands to inform
next-generation multi-channel marketing strategies
Holger Offerman, Manager Digital Marketing, Microsoft
Mobile
12.20 Question & Answer Session
12.30 Networking Lunch In Exhibition Showcase Area
UTILISING DATA ANALYTICS TO CREATE & OPTIMISE
LOYALTY PROGRAMS
Understanding How To Leverage Data Analytics To Design
And Optimise Targeted Loyalty Programs Which Maximise
Customer Satisfaction And Drive Long-Term Value
THE ABILITY TO LEVERAGE THE “NOW”: REAL TIME
DATA STRATEGIES
CASE STUDY A: DESIGNING LOYALTY PROGRAMS
10.30 Utilising Real Time Data To Project Trends And
Create Relevant, Reactive Strategies For Improving
The Customer Experience
1.30 Showcasing Insights For Leveraging Customer
Analytics To Build A Loyalty Program That Aligns With
Your Brand And Customers
•Exploring how to integrate real time strategies with channel
•Examining how to translate data into insights to determine
& content strategies to bring data into the real time
marketing process
•Evaluating methods for making use of the wealth of
customer satisfaction data to improve the customer
experience in real time
•Discussing how to leverage real time data metrics,
combined with data analytics, to project trends ahead of time
•Determining the organisation and resources needed for
real-time execution
•Discussing how businesses are utilising real time data to
inform their day-to-day running
11.00 Question & Answer Session
2.10 Utilising Data Analytics To Evaluate Loyalty
Program Performance And Optimise Features For
Boosting The Customer Experience
SOCIAL MEDIA STRATEGIES
relevant as part of a profitable marketing, communication &
sales campaign
•Exploring how to leverage social behavioral insights that
could be transferred into brand communication
•Discussing methods for utilising social media channels to
enhance the emotional connection and interaction with a
brand
•Examining how to integrate social and community
components on brand websites and digital touch points to
encourage customer interaction and customer promotion
•Evaluating strategies for utilising social media as a medium
for delivering personalised sale messaging
•Leveraging data analytics and social behavioral data to
inspire customers to evangelise your brand
•Examining methods for breaking traditional silos to optimise
CASE STUDY B: OPTIMISING EXISTING LOYALTY
PROGRAMS
which features are required to make a loyalty program
relevant for your customer
•Analysing how to overcome challenges for incorporate a
combination of features which allow consumers to earn
points and rewards
•Evaluating how to deliver unique loyalty programs which can
drive a step-change in brand preference
•Providing insights on how to leverage data insights to
convert existing customers onto loyalty programs to boost
the impact of loyalty program launches
Ian Dewar, Manager CRM & Loyalty, The North Face
2.00 Question & Answer Session
Dave Robinson, Head Personalisation, Boots UK & Ireland
2.40 Question & Answer Session
OPTIMISING NEW PRODUCT LAUNCHES
Implementing Lean & Agile Techniques For Utilising Data &
Insights To Drive Innovation & New Production Development
CASE STUDY: DATA-DRIVEN NEW PRODUCT LAUNCHES
2.50 Using Data And Insight To Drive Innovation And
Create New Products That Can Be Effectively Driven
To Market
•Leveraging data on customer behavior to create new
products that resonate with consumers
•Examining the implementation of lean and agile techniques
that cross organisational silos to get new products to market
at speed
•Evaluating the efficiencies of a data-driven test and learn
process for launching new products to market
Marc McNeill, Director Customer Experience, Auto Trader UK
3.20 Question & Answer Session
3.30 Afternoon Refreshments In Exhibition Showcase Area
ENHANCING DATA-DRIVEN GO-TO-MARKET STRATEGIES
Designing The Optimal Go-To-Market Strategy To Gain
Effective Market Entry Using Data, Analytics & Insights
B2B TRANSFERABLE LESSONS: SETTING UP A GO-TO
MARKET STRATEGY
4.00 Designing And Executing An Effective Go-To
Market Strategy Through Strategic Use Of Data,
Analytics & Insights
•Utilising insights to optimise the strategic marketing
development phase
•Bringing marketing and corporate development together to
gain effective market entry
•Applying marketing power to a sales organization to boost
cross-functioning implementation of a go-to-market strategy
Manish Bhatt, Head of Strategic Marketing, Airbus Defence
& Space
4.30 Question & Answer Session
PRIORITISING AND CAPTURING DATA:
NON-TRADITIONAL APPROACHES
Analysing Processes For Prioritising Data & Utilising NonTraditional Methods Of Capturing Information To Drive
Investment Decisions
PRIORITISING DATA & UTILISING NON-TRADITIONAL
CAPTURE STRATEGIES
4.40 Too Much Data! Determining The Right Data
And Deploying Non-Traditional Capture Strategies To
Gather The Most Relevant Insights
•Examining how a brand has approached data selectively and
aligned this with different multi-country, multi-product, and
multi-touch point strategies
•Evaluating strategies for combining competing data metrics
into a coherent framework to help drive decisions for data
investment
•Discussing methodologies for utilising innovative ways for
gathering insight and data which is relevant for brands
•Evaluating how to align data capture strategies with a society
that is constantly transforming
5.20 Question & Answer Session
5.30 Chair’s Closing Remarks
End Of The Actionable Data Analytics Congress
www.data-analytics-customer-experience.com + 44 (0) 800 098 8489 [email protected]
Sponsorship Opportunities
The global data and analytics market is anticipated to reach $125
billion worldwide by the end of 2015. Brands now need to hear from
SAVE
£100
single customer view, segment data, develop multichannel contact strategies,
track campaigns across multiple touch points, and provide services which help
14TH AUGUST 2015
Data Analytics Market
Size by Business Category
$0 (Billions)
companies that can illustrate capabilities for solving their strategic problems.
Can you offer insights and demonstrations which will help them achieve a
Register By Friday
$5
$10
2014
2015
capture and turn data into actual decisions? If so…
Act Now. Differentiate your company. Achieve your business & marketing
objectives at the Actionable Data Analytics: Customer Experience
2016
2017
Transformation Summit
2018
2019
2020
Demonstrate
Thought Leadership
Do your customers know what
differentiates you from your
competitors? Demonstrate your market
knowledge and expertise through a
unique thought leadership opportunity
to position yourself and company as
a true industry leader or pioneer
through editorially reviewed
keynote presentations
addressing the big business
challenges that brands
face now.
Meet And Network
With Decision Makers
Source: Heavy Reading & Forbes
Customer experience
enhancement
Innovative business
model
Operation efficiency
Raise Brand
Awareness And
Increase Your Profile
Precise marketing
Any service, product or solution
selected by brands is subject to careful
comparative cost-benefit analysis. In a fiercely
competitive market, we offer tailored packages
to ensure your organization is at the forefront when
these decisions are being made to create a clear
profile, build credibility and demonstrate market
leadership. To ensure that you can capitalize
on industry investment opportunities, we
can even provide high value branding
opportunities before, during and
after the congress.
As a dedicated event for brands, this
intimate forum allows you to personally meet
specific job titles throughout the conference,
networking breaks, drinks reception and intimate
speakers’ dinner - giving you the best possible
chance of influencing key decision makers
through extensive face-to-face
relationship building.
Real-time analysis &
decision-making
To enquire about speaking
opportunities, secure your
booth or discuss tailor-made
sponsorship packages, contact
Aneel Khan on:
+44 (0)203 727 3133
[email protected]
www.data-analytics-customer-experience.com + 44 (0) 800 098 8489 [email protected]
Yes P
30th September1st October
I would like to register the delegate(s) below for the 2 day conference
Actionable Data Analytics: Customer Experience Transformation Summit
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Payment must be received in full prior to the event.
*
Option 1. CREDIT CARD Please charge my * VISA * AMERICAN EXPRESS
Amount £ GBP
Expiry date
Card number
Security Code / CVV (required)
Name on card
Signature of card holder
*
Option 2. INVOICE
* MASTERCARD
An invoice containing payment instructions will be sent electronically upon receipt of the completed registration form.
How To Finalize Your Registration
Terms & Conditions
Cancellations received 30 days prior to the congress
taking place will be eligible for a refund less £75
administration fee, after that point no refund can be
made. Cancellations must be made in writing, if you
are unable to attend you may nominate a colleague to
attend in your place at no additional cost.
London Business Conferences Limited reserves the
right to alter or cancel the speakers or program.
Receipt of this booking form, inclusive or exclusive of
payment constitutes formal agreement to attend and
acceptance of the terms and conditions stated.
All outstanding fees must be paid within our standard
payment period of 7 days. Any outstanding invoices
will remain valid should cancellation of attendance be
received outside of the aforementioned cancellation
period.
*If you are claiming the early booking discount this
may not be used in conjunction with other discounts
advertised elsewhere. All discount codes and offers
must be claimed at the time of registration.
We would like to keep you informed of other London
Business Conferences products and services. This will
be carried out in accordance with the Data Protection
Act. Please write to the Head of Marketing, London
Business Conferences at the address below if you
specifically do not want to receive this information.
London Business Conferences will not accept liability
for any individual transport delays and in such
circumstances the normal cancellation restrictions
apply.
London Business Conferences Limited
3rd Floor, 25 Christopher Street, London, EC2A 2BS
Registered in England No. 5090859
Now that your details are completed please send your registration form to
our Customer Service Team using one of the following options:
Option 1. Email: [email protected]
Option 2. Fax: + 44 (0) 20 7247 9905
Enquiries And More Information
Should you have any enquiries or if you would like to request more information
contact our friendly Customer Service Team on + 44 (0) 800 098 8489 or visit the
conference website at www.data-analytics-customer-experience.com
www.data-analytics-customer-experience.com + 44 (0) 800 098 8489 [email protected]