20130301 1120 Luis Cuellar People+Gov+Tech_Value

Luis Cuellar
2
Every business is a digital business
Travel
Retail
E-commerce
$250 billion of U.S.
travel booked online
63% of consumer use
technology to find the lowest
prices.
$1.4 trillion e-commerce
sales by 2015
Real Estate
Automobile
Pharmaceuticals
74% of home buyers find
homes online with 1/3 finding
their agent
10% of all car quotes
happened online in 2010
#1 mobile search topic for
doctors is prescription drugs, a
$320B market.
Insurance
Banking
Education
500,000 property insurance
quotes happened online in
2010
72,500,000 households use
online banking in the USA alone
66% of academic leaders rate
online education equal or better
than traditional
Organizations are reinventing themselves
“The bank is no longer
a physical place, it is virtual”
“The digital change is moving libraries and
kiosks around the world into our hands”
“The industrial internet
is emerging”
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3
Change the spend pattern
and improve operations
Expected
Today
Innovation
Innovation
KTLO
KTLO
Maturing operations to refocus on innovation
1.  Increase
business alignment
2.  Improve success rate
of new projects
3.  Reduce the cost
of keeping the lights on
4.  Improve performance
& predictability
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4
It’s not about Technology,
Governance or People
Bases of Service-Oriented
Organization
Know When,
Who
Know How
All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2013.
5
People + Governance
+ Technology = Value
Technology
People
Governance
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6
Technology =
Knowledge of How
All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2013.
IT is a People Business
›  Ideas
›  Goals
›  Dreams
›  Individual
Knowledge
›  Expectations
›  Fears
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8
Working together
to accomplish a single goal
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9
Governance = Process =
Agreements
Good:
›  Repeatable,
›  Planned,
›  Stable
Bad:
›  Stale,
›  Inflexible,
›  Lack of Innovation
All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2013.
10
Metrics = Constant Feedback
All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2013.
11
Constant Feedback =
Urge for improvement
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12
Constant Improvement =
Urge for investigating
Today
New
Behavior
New
Experiences
New
Beliefs
New
Thoughts
New
Feelings
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13
Customers, Needs, CTQ
Process Control System =
Dashboard +
CTQs
Process Indicator Log
process indicators
Oil pressure OK
Altitude NOT OK
Temperature OK
Thrust NOT OK
Two approaches:
Corrective
If something is wrong with the dashboard
(CTQs) look at the process indicator
and take corrective action.
Proactive
Monitor the process indicators and
take action before dashboard (CTQs)
is affected.
All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2013.
14
Better Value = Individual goal
evolving into a partnership
All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2013.
15
Right Value-Generation Model™
Continuous improvement
through the use of mature,
process-driven methods,
measured by businessrelevant metrics
Business-performance
baselines
Cost-effective Service Levels
Mature process framework
through Lean Six-Sigma
Adjust team size to
“keep the lights on” mode
Variable-size project teams
to support initiatives
that improve company’s
bottom line
Allocation based on
the right balance between
cost and service quality
•  Location
•  Facilities
•  Resources
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16
Corporate principles
Canons of action
Openness | Self-determination | Commitment | Trust
| Enthusiasm | Flexibility | Perseverance | Respect | Synergy
| Partnership | Vision
The Human Element
Focus on the individual
Partnership structure
Promotes retention
and innovation
A self-accomplished
company
A genuine sense of pride
A unique asset in a talent-based industry
All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2013.
17
Technology =
Know-How of the group
All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2013.
18
People + Governance
+ Technology = Value
Technology
People
Governance
All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2013.
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All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2013.
All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2013.