programs and services

PROGRAMS AND SERVICES
View this brochure online at srpnet.com/catalog.
INTRODUCTION
At SRP, we’re delivering more than power. Our
goal is to make customer interactions with us easy,
rewarding and pleasant while also effectively
managing resources to provide water and power to
the Valley.
We are meeting this goal exceptionally well.
We know this because our customers are telling
J.D. Power and Associates. SRP has received the
highest customer satisfaction ratings among all large
utilities in the West for the 12th year in a row.
How do we do it? At SRP, we always keep customers
in mind — anticipating their needs and expectations
— when developing new products and services.
As SRP customers increasingly rely on technology to
manage their daily lives, we respond by developing
technology to meet that demand to provide better,
more convenient ways of doing business.
In addition to leveraging technology, SRP also
provides programs that offer more pricing, billing
and payment options to help our customers save
energy and money.
Also, when an SRP customer calls us at
(602) 236-8888, they will always talk to a real
person. Our call centers are staffed 24 hours
a day, seven days a week to be there when
customers need help and solutions.
For these reasons, we’re pleased to share the
SRP Programs and Services catalog. It’s our one-stop
resource designed to provide an overview of our
leading-edge customer products and services.
Michael Lowe
Gena Trimble
Associate General Manager
& Chief Customer Executive
Associate General Manager
& Chief Communications Executive
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WELCOME
CONTACTS
SERVING OUR CUSTOMERS
Doing business with SRP is easy and convenient with the wide range of service options available. Customers can contact
SRP by phone, by email, online or in person. Visit srpnet.com/contactus for additional information.
SRP Residential Customer Services
(602) 236-8888
SRP Business Center
Support from dedicated account managers
to meet specific business needs
(602) 236-8833
SRP Water Customer Services
(602) 236-3333
SRP Customer Correspondence
CUN163
P.O. Box 52025
Phoenix, AZ 85072
Email: [email protected]
La Linea (servicio en Español)
Assistance in Spanish
(602) 236-1111
SRP Community Solar
Information about the
Community Solar program
(602) 236-4448
SRP Business Project Center
Information about new
business construction and
revamping projects on
existing facilities
(602) 236-9621
Self-Service Line for
Business Customers
Fully automated service for
business customers to report
outages, pay their bills and
obtain account information
(602) 236-5555
Blue Stake Center
Location service for
underground utility lines
(602) 263-1100
Specialty Contacts
SRP Customer Service Office Locations
Customer Service Offices are open 8 a.m.–6 p.m.
Monday through Friday.
West Valley
221 N. 79th Ave.
Tolleson, AZ 85043
Tempe
1521 N. Project Drive
Tempe, AZ 85281
East Valley
7050 E. University Drive
Mesa, AZ 85207
Pinal County
3735 E. Combs Road
Queen Creek, AZ 85140
Customer Service Offices
SRP provides four conveniently located Customer Service
Offices, where SRP representatives are available to answer
questions and complete service orders. Customers can also
pay their electric and irrigation bills with a check or money
order at these offices.
PayCenters
Customers can pay their bills or make SRP M-Power®
purchases at SRP PayCenter® automated payment terminals.
PayCenters are at the four SRP Customer Service Offices, in
area grocery stores and in some convenience stores along
bus routes. Some of these stores are open 24 hours a day.
Online Order Requests for Residential Customers
Customers can request duplicates of monthly bills and
changes to their electric accounts online, including service
cancellations and mailing-address updates.
Safety Net
Customers may ask to have a friend or family member
receive copies of reminder notices when their bills become
past due.
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SRP offers the following services to assist customers
during tough economic times:
$1 or more to their electric bills each month to contribute
to the SHARE program.
• Resource counselors
• Economy Price Plan
monthly discount
• Weatherization
Assistance Program
• SHARE program
(energy assistance)
Alternative Dispute Resolution
SRP ombudsmen work with customers and the public to
arbitrate and mediate unresolved SRP service-related
power and water disputes. For more information, visit
srpnet.com/about/dispute or call (602) 236-2196.
•Bill assistance
•Billing and payment
options, including
M-Power, Budget Billing
and Custom Due Date
•Weekly estimated bills
by text or email
Customer Resource Counselors
SRP Customer Resource Counselors work with customers
extensively who have trouble paying their electric bills.
They can provide referral information for community
partners who may be able to offer additional help. To
speak to a resource counselor, call (602) 236-3000.
SHARE Program
SRP has teamed up with other state utilities, area utility
customers and The Salvation Army to provide financial
assistance to those in need through SHARE — Service to
Help Arizonans with Relief on Energy. Customers can add
•Consumer Ombudsmen
Ombudsmen independently investigate customer
disputes in an effort to achieve fair and satisfactory
resolutions. If the customer desires further review after
an SRP ombudsman completes his or her investigation
and renders a decision, an informal hearing can be
scheduled as a last resort.
•Consumer Mediation
SRP’s mediation service is an informal process that
allows disputing parties on water and power issues to
come together with an impartial SRP mediator to clear
up misunderstandings, communicate their concerns,
and hopefully help them reach a mutually agreeable
resolution or compromise.
DOING BUSINESS WITH SRP IS EASY
SRP provides numerous tools to help customers manage their electric bills while saving time and effort. To learn more about
these programs, residential customers can visit srpnet.com/billing and business customers can visit srpnet.com/billing/business.
Budget Billing
SRP Budget Billing™ balances seasonal highs and lows to
make payments more predictable. The customer’s monthly
bill amount is established and may be adjusted based on
the average of his or her usage.
Custom Due Date
With SRP Custom Due Date™, customers can choose a
date between the 1st and 28th of the month to pay their
bills. This option is available to most customers on SRP
residential or business price plans.
e-Bill
With SRP e-Bill™ — a paperless, electronic billing option
— customers can view statements online anytime and
receive email or text notifications when a new bill is ready
to be viewed.
e-Chex
The e-Chex service allows customers to make or schedule
a payment from a checking account without writing a
check. This free service is available 24 hours a day.
TOOLS
e-Notifications
Through SRP My Account, customers can sign up
to receive email or text message alerts for account
information, such as bill availability, payment reminders,
bill estimates, usage alerts, turn-on confirmations, outage
notifications and more.
Mobile Bill Pay
Mobile Bill Pay allows customers to pay their bills
by sending a text message from any supported
mobile device.
My Account
With SRP My Account™, customers can manage,
update and customize their accounts online. They can view
and pay their bills, review past energy usage, compare
price plans, and view and report outages. They can also
see at a glance how much energy is used monthly, weekly
and now hourly.
SurePay
SRP SurePay™ allows customers to authorize their financial
institutions to pay their electric bills automatically each
month from a checking or savings account.
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TOOLS
ADD I T I ON AL SE RVI CE S:
R ES ID E N T I A L CUST O ME R S
A dditional services :
B U SINESS CUSTOMERS
Home Energy Inspection
SRP offers a Home Energy Inspection for customers who
have experienced an unexpected increase in their energy
usage. For $55, an auditor will perform a walk-through
of the home, providing recommendations on efficiency
improvements and ways to conserve energy.
Business New-Customer Brochure
SRP mails new business customers an informational
brochure that provides account management tools, energysaving advice, billing and payment options, and more.
Large-Print Bill
At the customer’s request, SRP will provide a simplified,
large-type version of the regular electric bill each month.
Returning Seasonal Visitor Letters
SRP sends a letter to returning seasonal visitors in the fall
as a reminder to re-establish service and in the spring as a
convenient way of allowing customers to have their electric
accounts removed from their names until they return.
Business Resource Center (BRC)
The SRP Business Resource Center is a one-stop source
for free online business resources and advancement
tools to help companies thrive, including economic
news and advice from local experts. To learn more, visit
srpbizresource.com.
Economic Development
The new Economic Development website is a comprehensive
tool that will assist our partners in their efforts to attract
large commercial and industrial clients to Greater Phoenix
by providing information about SRP’s areas of expertise,
including power, water resources and its dark-fiber network.
Learn more at PowerToGrowPHX.com.
Summary Billing
Customers with more than one electric account in their
names have the option to group their bills into one master
bill. This allows for one payment while still showing
billing details for each account.
Outage Notifications
Through SRP My Account, customers can sign up to
receive text or email messages informing them of
power outages in their area and to receive updates
when power is restored.
Outage Reporting and Callbacks
Customers can report power outages online by using
My Account, using their mobile devices, calling
a Customer Services representative or using the
automated telephone system. Customers can request
an automated callback after power has been restored.
Outage Tracking/Map
Up-to-date outage and storm information is available
online at srpnet.com and within My Account and
Mobile My Account. Customers can also get updates
on Facebook and Twitter during major storms.
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PRICE PLAN OPTIONS TO FIT CUSTOMERS’ NEEDS
R E S ID E N T I A L PLANS
SRP offers residential customers several pricing options that are designed to fit their energy needs and lifestyles. To find out
more, visit srpnet.com/prices.
Basic Price Plan
On this standard price plan, energy prices are the same
no matter when energy is used. Prices go up slightly
when energy usage in a month exceeds certain levels in
the summer. Customers on this plan typically do not use a
lot of energy, or they find that other plans are not a good
fit for their lifestyles.
Time-of-Day Price Plans
Customers can lower their energy costs by an annual
average of up to 7% with SRP’s Time-of-Day plans. These
plans reward customers when they shift energy usage
from higher-priced times to lower-priced hours. Each
customer can select the Time-of-Day plan that works best
for his or her lifestyle.
•Time-of-Use
To save on SRP Time-of-Use™,
customers must shift some energy
usage to off-peak hours. A higher
price is charged for energy used
weekdays from 1–8 p.m. May
through October and from
5–9 a.m. and 5–9 p.m. November
through April. All other times are
“We saved $425
lower-cost off-peak hours.
last year.”
•EZ-3
SRP EZ-3™ allows customers to save money and
energy by shifting their energy usage outside of
three peak hours. By switching to lower-priced
off-peak hours, customers can save the most during
the hottest months.
M-Power
M-Power is a voluntary prepay program that uses a
special in-home display unit to allow customers to see
their real-time power usage, giving them the ability
to make more informed energy-usage decisions. On
average, M-Power customers use approximately 12% less
energy than they did on alternative price plans.
Economy Price Plan
Qualifying customers with limited incomes can receive
a monthly discount ($17 November–April and $21
May–October) on SRP charges through the Economy
Price Plan.
Medical Life Support Discount
Customers who qualify can receive a $17 monthly
discount on their SRP bills while on life-sustaining
equipment. A physician must recertify the patient’s use of
the equipment annually.
Shareholder Compensation Program
Salt River Valley Water Users’ Association shareholders
may be entitled to compensation for a portion of the
amount paid to Arizona Public Service Co. (APS) for
electricity each year. The compensation obligation was
established in a 1928 Association shareholder election.
PRICE PLANS
B U SINESS PLA NS
SRP offers several plans to business customers. For
additional information, visit savewithsrpbiz.com/prices.
General Service (E-36)
The energy charge for the General Service Price Plan
uses a declining block structure, which means the
price per kilowatt-hour (kWh) declines as consumption
increases relative to electric demand (kilowatts [kW]
used). This price plan could work for businesses whose
energy use is steady throughout the day.
Time-of-Use (E-32)
SRP’s business Time-of-Use Price Plan is an optional,
three-period plan that rewards customers when they shift
energy usage from higher-priced on-peak hours to lowerpriced off-peak and shoulder hours.
EZ-3 (E-33) Pilot Study
SRP’s business EZ-3 Pilot Price Plan is an optional,
two-period plan that rewards customers when they shift
energy usage from three higher-priced on-peak hours to
lower-priced off-peak hours.
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PRICE PLANS
l arge general service price PLA NS
•Standard Price Plan for Secondary Large General
Service (E-61)
This plan is applicable to customers with monthly
billing energy in excess of 300,000 kWh for three
consecutive months and whose service is metered at the
secondary level, supplied through one point of delivery,
and measured through one meter. The secondary level
is defined as service requiring transformation below
the voltage level at the low side of the distribution
substation.
•Standard Price Plan for Primary Large General
Service (E-63)
This plan is for customers with monthly billing energy
in excess of 300,000 kWh for three consecutive
months and whose service is metered at the primary
level, supplied at one point of delivery, and measured
through one meter. The primary level is defined as
service not requiring transformation below the voltage
level at the low side of the distribution substation.
•Standard Price Plan for Dedicated Large General
Service (E-65)
This plan is for customers with a maximum billing
demand in excess of 1,000 kW and whose service is
metered at the low side of a dedicated or customerowned substation transformers, supplied at one point of
delivery, and measured through one or more meters as
approved by SRP.
WAYS TO SAVE ENERGY AND MONEY
R ES ID E N T I A L PR O GR AMS
SRP offers a variety of programs and rebates to help customers save energy, save money and increase the comfort of their
homes. Program eligibility requirements and rebates are as of May 1, 2012, through April 30, 2013, and are subject
to change. For more details, visit savewithsrp.com.
Appliance Recycling Program
SRP offers customers a $50 incentive for the removal
and environmentally responsible disposal of older, yet
still operating, refrigerators and freezers. This program
targets second refrigerators and freezers in an attempt to
remove inefficient units from service and resale markets.
CFL Program
This program provides customers with discounted prices for
energy-efficient compact fluorescent light bulbs (CFLs) and
select LEDs at Costco, Home Depot, Lowe’s, Walmart and
Sam’s Club stores. SRP partners with retailers and lamp
manufacturers to pay a portion of the bulbs’ retail cost.
Cool Cash Rebate Program
SRP offers customers a rebate for the purchase of new
energy-efficient heat pumps and package units to replace
existing units in their homes. Rebates, which range from
$200 to $400, are paid according to the efficiency levels
of the newly installed units.
Duct Test and Repair Rebate Program
Participants can receive up to $75 toward duct testing
and up to $175 for qualified duct repairs. Tests and
repairs are performed by a Building Performance Institutecertified, licensed Valley contractor.
Energy-Efficiency Financing
National Bank of Arizona is offering qualifying SRP
residential (and small-business) customers low, fixed-rate
financing for energy-saving projects. This third-party
financial institution provides the offer to help SRP customers
pay the upfront costs of larger energy-efficiency projects.
Energy-Efficient Pools Program
Customers can receive a $150 rebate for replacing their
single-speed pool pumps with energy-efficient variablespeed pumps. The pumps are provided by participating
pool supply and service companies and are calibrated at
the time of installation to ensure they operate properly.
ENERGY
EFFICIENCY
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ENERGY
EFFICIENCY
Home Performance with ENERGY STAR®
Customers can receive a comprehensive home energy
inspection for the discounted price of $99 (a $500
value). A certified contractor will check the home’s air
conditioner, air ducts, insulation, lighting and building
envelope to identify potential energy-saving measures.
Customers can receive rebates for air sealing, insulation
and more if the assessment identifies deficiencies.
HVAC Checkup Program
SRP partners with the Electric
League of Arizona to promote
a 16-point checkup on central
cooling systems and heat pumps.
This seasonal offer typically runs in
preparation for the winter heating
and summer cooling seasons.
Shade Screen Discount Program
SRP provides incentives to customers for adding shade
screens to windows on east-, west- and south-facing walls.
SRP customers can receive an $0.80-per-square-foot rebate
on qualifying new or refurbished, installed shade screens.
Shade Tree Program
Customers can receive up to two desert-adapted shade
trees (approximately 4- to 6-foot saplings) to plant in
energy-saving locations around their homes. The trees
come in 3- to 5-gallon containers. Participants must attend
an SRP workshop about how to best select, plant and
care for the trees.
SRP ENERGY STAR® Homes
SRP partners with Valley homebuilders to support their efforts
to promote quality-built housing and increase the energy
efficiency of new home construction. SRP provides incentives
to builders to meet or exceed minimum performance
requirements based on ENERGY STAR guidelines, coupled
with additional HVAC and water-efficiency improvements.
Weatherization Assistance Program (WAP)
WAP is a federal program established to help low-income
families and individuals improve energy efficiency and
lower energy costs while assisting with energy-related
health and safety issues in the home. In support of
WAP, SRP provides $725,000 per year to the Arizona
Community Action Association to assist community
agencies in their efforts to improve energy efficiency for
SRP low-income homeowners.
M-Power
M-Power is a voluntary prepay power program that
allows customers to more actively manage their
electricity consumption. M-Power allows customers
to see their real-time power usage with a special
in-home display unit. This helps them to make
more informed decisions regarding their energy
consumption. On average, M-Power customers use
approximately 12% less energy than they did on
alternative price plans.
E D U C AT I O N A L PR O GR AMS
Electric Vehicles
SRP works with state and local officials, automakers and
other stakeholders to help ensure customers understand
the factors that should be considered before purchasing
a plug-in electric vehicle, such as electrical service
requirements, charging options and price plan options.
Energy Analyzer Program
Kill A Watt™ meters help customers understand how
much energy household appliances and electronics use.
Customers can borrow a device free of charge at local
public libraries.
Home Energy Manager
SRP offers free online tools to help customers evaluate
their home energy use and learn about ways to save.
The tools use each customer’s actual bill data to make
personalized energy-saving recommendations.
SRP Retail
SRP is dedicated to educating customers about
energy efficiency at the point of purchase. SRP field
representatives build and maintain relationships with
retailers to increase awareness and participation in SRP
programs. SRP conducts an average of six educational
events at retail stores each month.
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WAYS TO SAVE ENERGY AND MONEY
BU S I N E S S P R O GR AMS
SRP offers business customers a wide range of energy-efficiency and load-reduction opportunities, including rebates for
technical assistance and equipment installation. Program eligibility requirements and rebates are as of May 1, 2012,
through April 30, 2013, and are subject to change. For more details, visit savewithsrpbiz.com.
Custom Business Solutions
The Custom program offers the flexibility to identify
and implement energy-efficiency projects unique to a
facility and its operations. Technical assessments are
available to qualifying customers to help identify energysaving opportunities.
Energy for Education Rider
This program offers a unique, convenient financing
option for financially challenged school districts that
seek to make energy-efficient upgrades to their facilities
but lack the upfront capital. Participating schools repay
SRP using the energy savings generated from the
installed equipment.
New Construction Solutions
This program helps business customers develop a wholebuilding, performance-based strategy from the conceptual
design phase through construction for buildings that will
have 75,000 square feet or more of conditioned space
and an estimated monthly demand greater than 400 kW.
Design assistance and equipment rebates are available.
PowerPartner
The SRP PowerPartner™ demand-response program
provides SRP with the option to call voluntary usagecurtailment events as financial signals or operational
constraints dictate the need to reduce the demand for
electricity. This program is available to eligible
high-use customers.
Retrocommissioning Solutions
This program helps business customers optimize the
performance of existing equipment. The process evaluates
commercial and industrial facilities that are at least 2 years
old with 75,000 square feet of conditioned space to identify
low- and no-cost measures that will produce energy savings
and improve operations. The customer must commit to
implementing at least $10,000 worth of improvements based
on the findings. Additionally, a new Retrocommissioning
offering was launched this year to address the building needs
of small to midsize facilities.
Small Business Solutions
Small-business customers can receive a no-cost
walk-through audit of their lighting systems and discounts
that are intended to cover up to 75% of the costs for new
energy-efficient lighting equipment. In order to be eligible,
the customer must use 145,000 kWh or less per year.
Standard Business Solutions
The Standard program provides rebates for common
energy-efficiency measures, including high-efficiency
lighting, HVAC, compressed-air and refrigeration
equipment, as well as select sensors and controls.
EDUCATIONAL PROGRAMS
Signature Series
SRP partners with the Department of Energy and
other industry experts to provide technical energyefficiency workshops for business customers.
Workshop topics include lighting, chiller
optimization, and system assessments for motors,
pumps, and other energy-efficiency technologies.
SPATIA® Energy Information Services
SPATIA is a near-real-time, Internet-based
tool that allows customers who monitor their
energy-usage patterns to cut costs by shifting
peak loads, managing consumption and
optimizing performance.
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ENVIRONMENTAL AND RENEWABLE ENERGY SUPPORT
R ES ID E N T I A L PR O GR AMS
SRP offers residential customers several opportunities to participate in environmental programs and support solar and
renewable energy. For additional information, visit srpnet.com/environment.
Community Solar
Customers can support solar energy by purchasing a
portion of the output generated at a local Arizona solar
farm. It’s an easy, cost-effective way for customers to
support solar without the expense of installing solar
panels on their homes.
EarthWise Energy
SRP EarthWise™ Energy is a voluntary program that SRP
customers can join for as little as $3 per month, with
100% of the dollars helping to build solar projects for
nonprofit organizations in the Valley.
Solar Electric Program (Rooftop)
SRP provides incentives to residential customers for
installing solar electric systems on their homes.
Solar Water Heating Program
Customers can receive incentives from SRP for installing
solar water heaters in their homes.
Trees for Change
To help restore Arizona forests destroyed by fire,
customers can elect to have $3 a month added to their
SRP electric bills. SRP will match it, with 100% of the
funds going to plant ponderosa pine seedlings to help
Arizona forests flourish.
E D U C AT I O N A L PR O GR AMS
Classroom Connections Grants
SRP provides funding to classroom teachers for innovative
educational programs that promote students’ achievement
in state-mandated competencies. SRP offers a total of
$200,000 in funding for three distinct grant programs:
Learning Grants by SRP, which is geared toward math
and science programs; Social Studies Grants by SRP; and
Powering Our Future Mini-Grants by SRP.
Energy Bike Program
SRP partners with the Arizona Environmental Education
Exchange to design and deliver more than 250 solar
energy presentations annually to local sixth-grade
classes. Students learn about energy transformations and
generation, ride the Energy Bike to power different types of
light bulbs, and study solar power and energy efficiency.
Global Climate Change Academy
SRP and the Center for Teacher Success provide teachers
with training to educate students about global climate
change and renewable energy.
Solar Summit for Educators
SRP offers a two-day workshop for educators to learn
about solar energy and technologies. Teachers learn
how to use output data streaming from solar arrays in the
community to build real-world, community-based learning
experiences in their classrooms.
Free Resources for Educators
SRP provides grades K–12 educators with comprehensive
classroom materials relating to water, energy and
environmental concepts. SRP also offers free workshops
in which teachers can receive resources and lesson plan
ideas presented by SRP employees and staff educators.
Teachers who attend receive recertification hours.
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STEWARDSHIP
STEWARDSHIP
BU S I N E S S P R O GR AMS
SRP offers businesses a variety of opportunities to promote themselves as environmentally friendly and support solar and
renewable energy sources. Visit srpnet.com/environment for more information.
Commercial Solar Electric Program
SRP offers business customers the option of productionbased or one-time incentives to make rooftop photovoltaic
systems at their facilities more affordable.
Commercial Solar Water Heater Program
Business customers can receive incentives from SRP for
installing solar water heating systems at their facilities.
Community Solar
Business customers can support solar energy by
purchasing a portion of the output generated at a local
Arizona solar farm. It’s an easy, cost-effective way
for customers to support solar without the expense of
installing solar systems at their facilities.
Renewable Energy Credit (REC) Program
Businesses can support renewable energy by purchasing
RECs from SRP. This program allows customers to offset
power to their businesses with environmentally friendly
wind energy produced in the western U.S.
TELECOMMUNICATIONS SERVICES
SRP operates one of the largest fiber-optic networks in Arizona, spanning 15 cities in our electrical service territory. It offers
the most geographically pervasive fiber network in the Phoenix metropolitan area. SRP’s fiber spans 2,900 square miles
from one end of Phoenix to the other.
SRP provides fiber connectivity to power customers within its service territory. By leasing SRP’s dark fiber, customers are able
to expand their networks within the Greater Phoenix metropolitan area, allowing them to connect their facilities with direct
access to data centers and other telecommunication service providers.
Benefits include:
• Access to all major data centers and carrier network
access points
• Virtually unlimited bandwidth at a fixed cost
• Network route diversity — SRP has a unique footprint
that is 90% diverse from other carriers
• In-house optical expertise to help customers manage
their own network and protocols
For more information, visit SRPTelecom.com.
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TELECOM
WATER
WATER RESOURCE MANAGEMENT AND IRRIGATION SERVICES
SRP is an experienced leader in water resource management. For more than a century, SRP has maintained and operated
an extensive water distribution system that delivers more than 1 million acre-feet of water annually to the Phoenix
metropolitan area. For more information, visit srpnet.com/water.
Daily Water Report
Prepared by SRP for water management professionals
and recreational boaters, this online daily water report
features water levels at the six lakes on the Salt and
Verde river systems, plus information about reservoir
elevation, runoff, releases, boat-ramp depths and more.
Water-Quality Monitoring
SRP performs voluntary water-quality sensor readings of
the raw water delivered to municipal water
treatment plants.
WatershedMonitor.com
SRP and the U.S. Geological Survey jointly contribute to
this website to provide customers with data collected on
river flow, lake level, precipitation, and weather for the
Salt and Verde rivers.
S E RV I C E S F OR I R R I GATI O N C USTOMERS
Agriculture Automated Call Campaign
Daily calls are placed to agricultural customers to notify
them of their scheduled water deliveries.
Continuous Order Program
With this program, the customer can specify an amount
of time for water delivery, and SRP will automatically
schedule the account for each available delivery.
New-Customer Irrigation Education
Customers can request a visit from a water delivery
specialist to educate them about the process of operating
and maintaining their private irrigation systems from SRP’s
delivery point to their properties and to explain SRP and
shareholder responsibilities. Customers will also receive a
brochure detailing the irrigation process and services.
Email Delivery Notification
Subdivision shareholder customers can sign up to
receive email notifications of their irrigation deliveries’
dates and times.
SRP Beyond-the-Gate Services
Customers can call SRP for free estimates on
neighborhood irrigation maintenance and repair services,
which are offered at competitive prices.
Irrigation Online
This online tool allows customers to order water or check
irrigation delivery schedules from anywhere they have
Internet access.
Water Measurement Services
SRP’s Water Measurement group operates a feebased flow meter repair and calibration facility and
is a factory-authorized flow meter sales and service
center.
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WATER
NOTES
NOTES
12-0633-01/7-12