Strategic Planning – Diversity and Inclusion

Strategic Planning –
Diversity and Inclusion
Regional Diversity Roundtable
Waheeda Rahman
June 10, 2015
Diversity for Life
Five years ago, The Scarborough Hospital set upon a new vision: To be
recognized as Canada s leader in providing the best health care for a
global community. It was a vision we took to heart. Our community is
one of the most diverse in the country; improving outcomes and
providing outstanding patient care experiences mean deeply
understanding every person s unique needs.
Why Diversity Matters
We can think of more than 625,930 reasons to value diversity at The Scarborough
Hospital, one for every person in Scarborough. Here are just a few of the benefits that
diversity, equity and inclusion are delivering to our community.
•  Improved access to health
services
•  Optimal patient experiences
•  Patient safety and quality care
•  Improved health outcomes
•  Patient trust and satisfaction
•  Increased staff satisfaction and
engagement
•  A culture of inclusivity and
acceptance
•  Ability to attract diverse talent
•  Accountability to our
stakeholders
•  Community connections and
partnerships
Three Areas of Focus
That Guided Our Approach
Our Patients
Our Staff
Our Partners
•  Client-­‐centric focus •  We aim to exceed the highest expecta8ons of our pa8ents and families. •  We don’t just serve a global community, we are a global community. •  Diverse Staff + Equity=Inclusive Org •  Diverse Community •  Our commitment to care goes beyond our walls. Demographics
Initiatives Over the Last 5 Years
•  Patients - A comprehensive program to assist patients who
encounter language barriers at the hospital, including on-site, phone
and sign language interpretation, as well as signage, wayfinding and
patient materials in multiple languages;
•  Patients- A Chronic Disease Prevention Model that provides an
equitable approach to how care should be delivered based on each
person s distinct needs;
•  Partners- Engaging in a number of academic research studies to
help the hospital better understand how to deliver care to a diverse
community;
•  Staff- A Performance Development and Review Process that
includes evaluating staff on their Interpersonal and Diversity
Fluency ;
Initiatives (cont d)
•  Staff- A dynamic educational curriculum for staff and physicians to
support education around diversity, equity and inclusion, including
mandatory training for management staff on how to lead a diverse
workforce;
•  Patients/Community- Opening the Global Community Resource
Centre in June 2012 in partnership with 14 community agencies in
Scarborough in order to empower patients and families with
increased health literacy and better access to community services;
•  Patients- Leading over 1,000 community outreach and engagement
activities to help our community better understand their health care
options, navigate services and to solicit their input on hospital
programs and service delivery.
Lessons Learned
•  Need Executive Sponsor – President/Executive Director ****
•  Employee Engagement Score rated diversity as a top organizational
strength.
•  Organizational Culture shift takes a long time.
•  Building partnerships = Building Capacity
•  Policies can t be stand-alone
•  Embed diversity in every aspect of your organization s work is crucial.
•  Learn from others in other industries/organizations
•  Measuring successes is key!!
Focus for the Future
As we embark on our new strategic plan, one thing remains certain:
We will continue to pursue diversity and health equity, enabling us to
continue offering exceptional patient care and an inclusive and
welcoming environment for all!
D, E & I Planning Template
Indicator Measure of Success Status (Red/Green/
Yellow) Staff Train x% of staff on ? Review Policies 100% in Year 4 Completed Year 1 Red Green Clients Partnerships Sharing Promising Practices
At your tables, please share 1-2 of your successful practices that you
have implemented/support within your organization around Diversity and
Inclusion. Please record on your flip charts.
A lot of different flowers make a bouquet.