User Guide - Telekom Malaysia

Telekom Malaysia Berhad (128740-P)
User Guide
www.tm.com.my/sme | Call 1-800-888-SME (763) | Visit TMpoint/TM Authorised Resellers
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Office in a Box™
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Congratulations on
making the right decision
for your business with
TM’s Office in a Box™
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What is in the Box?
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Office in a Box
™
User Guide
& Cables
DECT Phone
Modem
ADSL Splitter
Adapter
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User Guide Contents
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Table of Contents
Business Broadband
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9
10
11
12–15
16–21
About the Service
Features and Benefits
The Equipment
Set Up Guide
Troubleshooting
Voice Plan
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23
24
About the Service
Features and Benefits
TM WiFi
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26
27
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Web and Email Hosting
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31–32
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About the Service
Set Up Guide
Troubleshooting
About the Service
Features and Benefits User Interface Screenshot
Troubleshooting
e-storage
About the Service
Features and Benefits Set Up Guide Troubleshooting
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36–37
38–42
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Business Broadband
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About the Service
Business Broadband delivers high speed Internet access to fulfill your
business needs and enhance your brand’s visibility across the globe.
Business Broadband creates an alternative sales channel via online transactions
and enables you to broaden your reach to access more potential customers
with less cost. Business Broadband is your partner for global recognition,
global reach and global business presence.
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Features and Benefits
Features
•High Speed Internet Access
•Unlimited, always connected
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Benefits
•Experience high-speed downloading
or uploading. No more waiting for
web pages to download. Greatly
increase your business productivity.
•Email or web server hosting has never
been this fast.
•Unlimited connectivity allows you
to manage your business monthly
OPEX (Operating Expenditure) more
efficiently. No more pay-per-use
Internet charges. Use it 24/7 and still
pay low fixed Internet charges.
•Open your business to the world.
By using the Internet, your business
is now visible to the rest of the
world, creating huge potential for
more customers and in the process,
more revenue.
The Equipment
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Set Up Guide
Step 1 – Setting up the physical hardware connection
i. Please refer to the diagram in the Business Broadband Self-Installation CD
for the installation layout.
ii.Approximately 15 seconds after successful set up, all your wireless modem
indicator lights will be lit and not blinking. If the DSL indicator is still blinking,
please double check the physical set up.
Streamyx self Installer wireless Modem 1.0
Step 2 – Verification process
i. The Business Broadband Self-Installation CD will verify your PC’s/laptop’s minimum requirements and ensure your connection is ready for activation.
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Step 3 – Activating your Business Broadband account
i. Upon successful verification, an activation screen will be shown and you are
required to fill in the following information:
1. Login
Streamyx self Installer wireless Modem 1.0
2. Password
3. Telephone number
4. Mobile phone number
5. NRIC/BR/Passport number
Note:
• Please refer to the Multimedia Confirmation Slip provided to you during
registration for your login and password.
• Telephone number – the telephone number registered for Business Broadband.
• Mobile phone – the mobile phone number you submitted during registration.
ii. Click the‘Submit’ button and wait for the response.
iii.Please note that the activation process will not be successful if the
following occurs:
1. Wrong login and password information is entered.
2. Activation is done with a different telephone number.
3. More than 3 activation attempts using the same PC/network card.
4. Wrong NRIC/BR/Passport information is entered.
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Step 4 – Wireless account setup
i. After successful activation, a wireless profile screen will appear for you to
fill in the following information:
1. SSID
2. WEP key (128-bit)
ii. Click on the ‘Submit’ button to configure the information in the wireless
modem. Once successful, the CD will proceed to create a wireless profile
on your PC/laptop.
Note:
• SSID – Service Set Identifier is a name that uniquely identifies a wireless network.
Streamyx self Installer wireless Modem 1.0
• WEP KEY – Wired Equivalent
Privacy Key is a security code
used on wireless networks.
It is important to secure your
wireless connection against
unauthorised access. There
should be 13 alphanumeric
characters (0-9, a-z) in total.
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Step 5 – Wireless profile setup
i. Please unplug the RJ45 cable from your computer. Enable your wireless
adapter on your laptop/PC. Some laptops have an integrated wireless card,
please turn on the wireless adapter.
ii. The CD will proceed to test the wireless connection and save your wireless
account information in your PC/laptop to ensure easier access to the Internet.
READY TO USE
Congratulations! Your Business Broadband service is now ready for use.
Streamyx self Installer wireless Modem 1.0
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Troubleshooting
Indicator
Colour
Description
State Introduction
POWER
RED
Shows
power status
A steady red light indicates the
power connection works properly.
If the light is off, it means the
main power to the modem is OFF.
Check the power supply adapter
and the power on/off button at the
back of the modem.
After you have checked the steps
above and still no light is observed,
your wireless modem might be
faulty.
Please call TM Customer Care at
100 to report the problem.
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Indicator
Colour
Description
WLAN
GREEN
Shows the
Wireless
Network
Transmitter
status
State Introduction
A steady green light indicates the
wireless function (WLAN) of the
modem is ready to communicate
with your Wireless Adapter.
When in use, a fast flashing light
indicates the wireless modem is
transmitting/receiving data from
your PC/laptop.
If the light is off, try to restart the
modem by switching it on and off.
If still no light is observed, the
wireless function of your modem
might be faulty.
Please call TM Customer Care at
100 to report the problem.
DSL
YELLOW
Shows the
Business
Broadband
line status
A steady yellow light indicates your line is syncronised and is
ready to communicate with the
Business Broadband network.
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Indicator
Colour
Description
State Introduction
When you switch on the modem,
it is normal for the light to flash for
some time before it becomes stable.
If the light does not light up after
3 minutes, please check whether
the phone cable is plugged-in correctly.
Try to by-pass the modem splitter to
get a connection. Refer to Step 1
on page 12, to see how to correctly
hook in your hardware. In the
event you use multiple phone line
extensions, make sure the modem
splitter is installed right after the
wall socket. If you need to use
multiple phone line extensions,
please ensure they are hooked
on the PHONE port of the modem
splitter. Refer to the diagram on the
next page.
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Diagram on how to correctly hook “ multiple phone line extensions” to a modem splitter
If the light is still off, it could be due to:
• Your phone cable is not properly
plugged-in to the wireless modem
or the cable is faulty.
• The modem splitter is faulty.
• Your telephone line has a problem
establishing a connection with the
Business Broadband network/
Internet connection.
Try to restart the modem by
switching it on and off. If there is still
no light, please call TM Customer
Care at 100 to report your problem.
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Indicator
Colour
INTERNET GREEN
Description
Shows
Internet
activities
State Introduction
A steady green light indicates the
wireless modem is ready to access
the Internet with your PC/laptop.
When in use, a fast flashing light
indicates the wireless modem is
sending and receiving data from the
Internet to your PC/laptop through
the Ethernet or WLAN connection.
If the light is off, it means your PC
or laptop is not ready to access
the Internet. Please check whether
the phone cable has been pluggedin correctly and try to by-pass the
modem splitter to get connected.
Refer to Step 1 on page 12, to
see how to correctly hook in your
hardware. Please also check your
settings on the wireless modem to
see if they are done correctly. Refer
to Step 4 on page 14. Try to restart
the modem by switching it on and
off. If there is still no light, please
call TM Customer Care at 100 to
report your problem.
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Indicator
Colour
ETHERNET GREEN
Description
Shows
Ethernet
status
State Introduction
A steady green light indicates
the wired modem function
(Ethernet) of the modem is
already communicating with your
Network Interface Card (NIC).
When in use, a fast flashing light
indicates the wireless modem is
transmitting/receiving data from
your PC/laptop.
If the light is off, it means the
wireless modem is not communicating
with your NIC. It could be due to:
• The Ethernet cable is not properly
plugged-in to the Ethernet jack or
NIC.
• Ethernet cable is faulty.
• Modem splitter is faulty.
If the problem still persists, please
check with your PC/laptop vendor.
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Voice Plan
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About the Service
The Voice Plan offers free monthly rental with a call value worth RM88 at
normal call rates. Enjoy attractive call rates once your usage goes beyond
that. This plan is ideal for any business and is also the best plan to suit your
existing call pattern usage.
You are also given a free cordless telephone set for you to conveniently make
calls from anywhere* within your premises.
*Note: Optimal service is subject to recommended distance applicable to the cordless telephone set.
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Features and Benefits
Features
• Call value worth RM88
• Attractive follow-on rates
• Zero monthly rental
• Free Dect Phone
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Benefits
• Experience great quality talk time
worth RM88 at normal rates.
• Once you exceed the RM88 call value,
you can still make calls at very
attractive rates of 10sen/minute
for fixed to fixed and 15sen/minute
to mobile operators.
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About the Service
Continue your digital lifestyle with wireless broadband Internet access at
more than 20,000 TM WiFi locations nationwide. With a TM WiFi ID, you can just
log in and start browsing!
Look out for this sign
to get connected:
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Set Up Guide
To enjoy wireless broadband access when you are in a TM WiFi location:
i. Enable the Wi-Fi connection on your device.
ii. Open your wireless network options and choose TM WiFi.
iii.Open your web browser and TM WiFi login page will appear.
iv. Key in your TM WiFi login ID and password.
v. Upon successful authentication, you can start surfing the Internet with
TM WiFi.
vi.To log out, click the logout button or type ‘ap.logout’ at the address bar.
Troubleshooting
Scenario
Unable to login due to:
• Forgetting your password
• Wrong password
Solution
Call TM Customer Care at 100 for
assistance.
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Web & Email
Hosting
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About the Service
The business of hosting, serving and maintaining files for one or more websites
with faster access to the Internet.
Typically, an individual business that hosts its own site will require dedicated
access to its own servers and this could be expensive. TM Web Hosting makes
it affordable!
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Features and Benefits
Features
Benefits
• Own domain
• You can own a customised domain
address. For example, if your web
address is www.abc.com, then your
email can be [email protected]
• 10 GB web & email space (web and
email space is on a shared basis)
• Freedom to express your content, with web space up to 10 GB.
• UNLIMITED e-mail accounts
• Create unlimited email accounts that are accessible via the web
and email client.
• UNLIMITED data transfer
• Your website is always available for
customer access.
• The website can be updated as frequently as you wish.
• FTP account
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• FTP account makes uploading of
content and web designing much
easier.
User Interface Screenshot
1. User friendly control panel
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2. Database management
3. DIY email management
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Troubleshooting
Features
Remarks/Solutions
Can’t FTP and receive email
You can send as many files as many
times as you like as long as the files
do not exceed the storage limit. Please
clear your web space using FTP.
Can’t login to control panel
It is either you forgot your password
or the password has been changed.
Please reset your password by
accessing http://cp.netmyne.net and
click “Forgot password?”. Follow the
instructions given.
Website is down and email
inaccessible
Send an email to [email protected].
The hosting technical team will get
back to you within 24 working hours.
Website is incompatible with
web hosting platform
The platform supports ASP, ASP.Net,
PHP and other common scripts. Please
ensure your website is compatible with
our web hosting platform.
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e-storage
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About the Service
e-storage is a remote storage utility where a user can store and retrieve data
via a web browser or StorageSync, a sofware client on the user’s desktop.
e-storage includes:
• Online Storage Service (OSS) - allows Internet and broadband users to store
their files on a remote storage facility through their web browser.
• Internet Backup Service (IBS)- is an automated disaster recovery solution
that enables users to backup their valuable business data offsite on a secure
data centre site automatically. It allows users to backup and synchronise
their files and subfolders from any specified folders.
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Features and Benefits
Features
Benefits
Central storage and global access
• Provides inter-branch file access
and sharing that enables
organisations to centralise all
their file servers at one location,
potentially eradicating the need for
multiple file servers and subsequent
administrative requirements.
Hosted application
• e-storage users do not need to
make any upfront investment on
hardware and software. No waiting
time for a technician to repair or
exchange failed hardware.
• The services can be activated
immediately. Users can access the
services from anywhere provided
there is an Internet connection.
• Users do not have to hire expensive
IT support personnel to support the
use of e-Storage. All services and
support are provided by TM.
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Features
Company file share folder
Benefits
• Where all users in the company can access
and share files. An (Un)/Lock feature is
provided for the file owner’s security.
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Set Up Guide
Online Storage Service (OSS)
• To access the OSS from the web browser, the user needs to enter the following URL: http://www.estorage.com
• The user will login with the Login Name, Password and choose Business
from the Service drop down menu.
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OSS Files Management Features
• Upload
• Rename
• Short Cut
• Download
• (Un)Lock
• Encrypt
• Delete • New Folder
• Decrypt
• Move • Send A File
• Access Control
• Copy • Search
• Anti Virus
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Upload File
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Change Password
Disk Status
Manage Users
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Internet Backup Services (IBS)
• The IBS is made possible with StorageSync.
• StorageSync is a software the user can download from the OSS website.
• It launches automatically when the computer is turned on.
• It allows the user to backup and synchronise files and subfolders from any
specified folder.
Storage Sync 1.92.3
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Troubleshooting
Detailed User Help Guide http://210.48.144.250/help/
StorageSync Tutorial http://210.48.144.250/help/ss/storagesync.html
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COMPLETE SOLUTIONS FROM A RELIABLE PARTNER