PDF Format - Massachusetts Health Information HIway



PDF Format - Massachusetts Health Information HIway
Commonwealth of Massachusetts
Executive Office of Health and Human Services
Mass HIway Provider Directory
April 9, 2015
Today’s Speakers
Mark Belanger
Mass HIway Account Management Team
Massachusetts eHealth Collaborative
Murali Athuluri
Mass HIway Account Management Team
Massachusetts eHealth Collaborative
Ryan Thomas
HIway Operations Team
Orion Health
Presentation Goals
Todays presentation goals are:
To define what the Mass HIway PD can do for you
To provide Massachusetts healthcare providers with information to help
them access and use the Provider Directory (PD)
To cover basic process questions:
- How to set up addresses
- How to access addresses
- How to keep addresses current
To review frequently asked questions (FAQs) and your questions
What is the Mass HIway?
The Massachusetts Health Information Highway (Mass HIway) is the statewide
Health Information Exchange (HIE) providing secure electronic transport of
electronic health information among health care organizations*
The Mass HIway offers two services:
1. Direct Messaging - Secure “push” of messages from one healthcare
organization to another
2. Query and Retrieve – Location and request of patient records
Note that the Mass HIway is not a clinical data repository HIE and holds no
clinical information. The Mass HIway is also not the state health insurance
exchange known as the Health Connector.
*Initial participation is open to Massachusetts-licensed providers and entities, Massachusetts-licensed
health plans, and Commonwealth agencies.
Direct Messaging Service
Data holder sends patient information to recipient
Provider Directory
Provider name
Local name
Direct address
Smith, Marilyn M
Smith, Marilyn
Hospital B
[email protected]
Smith, Marilyn M
Smith, Mary
Highland Primary Care
[email protected]
2. Look up Provider Address
(optional – depends on EHR vendor)
3. Send message
Hospital A
Hospital B
1. Consent
Example 1 – Specialist Referral
Example 1 - PCP refers patient to a Specialist
Patient Scenario:
1. Patient sees PCP
2. PCP refers patient to a Cardiac specialist
3. Patient sees specialist
4. Patient sees PCP for follow up care
Information Flows:
A. PCP sends Specialist a summary of care document via the
Mass HIway
B. Specialist sends PCP a consult note via the Mass HIway
Referral Summary
of Care
Consult Note
Example 2 – Hospital Visit
Example 2 – Patient admitted to Hospital – Patient discharged from Hospital
Patient Scenario:
1. Patient admitted to Emergency Department
2. Patient is treated
3. Patient is discharged
4. Patient sees PCP for follow up care
Information Flows:
A. Hospital sends PCP ED notification via the Mass HIway
B. PCP sends critical information to Hospital ED via the Mass
C. Hospital sends PCP discharge summary via the Mass HIway
Hospital A
Summary of Care
Mass HIway Trading Partners
Mass HIway Progress to date:
400+ Participant Organizations and growing quickly (See full participant list at:
http://masshiway.net/HPP/Resources/ParticipantList/index.htm )
Over 6,000 addresses in the Provider Directory as of March 2015 (Note: Includes
department and individual level addresses – more on this later)
Latest Provider Directory extracts are available at the Mass HIway website
http://masshiway.net/HPP/Services/ProviderDirectory/index.htm You will need to
sign up to receive monthly notifications of PD extract updates and a password.
HIway Transaction Activity
13 Month HIway Transaction Activity
1,625,725 Transactions* exchanged in March (2/21 to 3/20/2015**)
9,992,021 Total Transactions* exchanged inception to date
Transactions (thousands)
Transactions (000's)
% Change
* Note: Includes all transactions over Mass HIway, both production and provider test
** Note: Starting 12/20/2014, reporting cycle is through the 20th of each month.
What the PD can do for You
What PD is for:
The PD provides destination addresses for Direct messaging and some additional
information to search for these addresses
If you would like to figure out what organizations/individuals to exchange
information with, what data to exchange, and how - this is best done through
discussions with your high priority information trading partners - Your Mass HIway
Account Manager can help you broker these discussions
How to set up Addresses (1 of 2)
Planning for address set up:
Examine your current patient information flows in and out of your organization
Determine how you would like your organization, departments and providers to
be represented to others
Assess your vendors’ (EHR, Integration Engine) capabilities to send and receive and
any specific routing information they require
Your Mass HIway Account Manager will help you and can provide addressing
conventions used by current Mass HIway participants
Adding Users and Addresses
Access Administrators from your organization are accountable for authenticating
and authorizing your organization’s users
Access Administrators submit Address information using the Mass HIway Provider
Directory Upload File (.xls).
Your Mass HIway Account Manager will help you
How to set up Addresses (2 of 2)
Participant requests and Mass HIway provides the domain name by organization:
Domain name direct.ParticipantA.masshiway.net
Participant provides Organizational, Department, and/or individual level addresses:
- Organizational Direct Address
[email protected]
- Department Direct Address
[email protected]
- Individual Provider Direct Address
[email protected]
- Note: Webmail boxes can have multiple users who access a single account.
Participant provides minimal data set with addresses to aid others in searching for
and finding addresses including alternative contact for verification (e.g., Phone #)
How to Access Addresses
Addressing is similar to your email process
- If your EHR allows it, you may directly enter a known address manually
- If your EHR has directories, they may be integrated with the Mass HIway PD (vendor
Ways to Access Addresses:
- Within your EHR messaging function(s): EHR vendors update their systems with the
Mass HIway PD Extract or web service
- Within LAND: LAND accesses PD via web service
- Within Webmail: Mass HIway Secure Webmail has a provider lookup function
- By using manual PD Extract: Mass HIway distributes PD to participating participants
and vendors upon request by issuing a monthly notification and password – You may
then download the PD extract from Mass HIway website
- http://masshiway.net/HPP/Services/ProviderDirectory/index.htm
- You may get on the distribution list by emailing us at
[email protected]
PD Access in Webmail (1 of 2)
Accessing the Provider Directory: Webmail Auto-complete Look Up
Start typing in the “To” field. List of the top ten matches are displayed.
PD Access in Webmail (2 of 2)
Accessing the Provider Directory: Webmail Advanced Search
Accessed through Webmail interface and allows search by first/last name, etc.
How to keep addresses current
Mass HIway maintains the PD - Access Administrators provide additions, updates,
and deletions:
- Check with your Account Manager to get the most updated PD update file before
compiling the updates
- On the Provider Upload file, use the column “Entry Status” and note the entry as
either an “Add”, “Update”, or “Deletion”
- Participants are required to manage their entries. They should be accurate and
- Mass HIway must be notified immediately for the following situations with
individual addressees: Termination / Suspension, Completion of assignment
(e.g., Resident), Resignation, Lost or suspended license
Can all of the providers or departments at my organization be listed?
Yes. Each organization determines how best to organize and list users in the PD. An
organization can choose to list individuals, departments, such as an emergency
department or medical records office, or a combination of both. An organization
can choose not to list all staff initially and add new users as internal workflows are
How can I specify a format for the direct email username?
The format for the username on the left-hand side of the direct address may be
specified in the Provider Directory Provider Upload File under “Requested Email
Address Format”. Consider how you want to be represented. (e.g.
[email protected] )
How do I set up a shared webmail mailbox when adding users?
If you are using one mailbox for multiple users, you may specify this in the Provider
Directory Provider Upload File under “Shared Mailbox Address”. This option is only
available to webmail providers.
Will the PD show who is ready to receive a certain type of message?
Not at this time. Participants are encouraged reach out to their respective trading
partners to determine which types of messages that organization is ready to
receive. Your Account Manager can assist in brokering these readiness discussions
What if I use a non-HIway Health Information Services Provider (HISP) for Direct
messaging – Can I access Mass HIway addresses? How about the other way around?
Yes – Mass HIway provides its PD to other HISPs and imports addresses from other
HISPs through monthly updates - Contact your HISP to see where they are with
Provider Directory exchange
Other Questions?
Please submit them through the chat function on the webinar
Account Manager
Murali Athuluri
[email protected]
Jim Bush
[email protected]
Len Levine
[email protected]
The Massachusetts Health Information Highway
1.855.MAHIWAY (1.855.624.4929) Option 1
General Inquiries: [email protected]
Production Support: [email protected]
Mass HIway Participants
Additional Information
Visit www.masshiway.net for the latest information, resources and to sign up for
our newsletter!
What can you send?
Public Health reporting
Patient clinical information:
Emergency Department Notifications
Discharge Summaries
Referral summary information
Specialist consult notes
Transfer of Care Summaries (TOC)
Progress notes
Request for patient care summaries
Lab results
Treatment plans
Other – the Mass HIway is payload
• School forms
• Information for school nurses
Quality reporting:
Electronic Lab Reports (ELR)
Syndromic Surveillance
Opioid Treatment Program
Cancer Registry
Intake Enrollment and Assessment
Transfer Service (IEATS)
Childhood Lead Poisoning Prevention
Program (CLPPP)
Information for calculation and
reporting of clinical quality measures
Subsidized Rates
Mass HIway Participants
Abramson, Mitchell MD
Acton Medical Group
Adams Street Dermatology
Adcare Hospital
Addiction Treatment Center of NE
Advanced Dermatology
Advanced Glaucoma Specialist - Latina, Mark MD
Aftercare Services, Inc.
Alexander Kopp MD PC
Allcare VNA
Allergy Medical Associates of North Shore
Alpha-Omega Medical Care
Ameri Md, Shapur
Andover Pediatrics
Anna Jaques Hospital
Arlington Pediatric Associates, PC
Ashraf Farid, Md
Asthma & Allergy Affiliates, Inc.
Athol Memorial Hospital
Atrius Health
August, Betsy MD
B D & L Providers LLC
Bay Cove Human Services
Bayada Home Health
Baycare Health Partners
Baystate Franklin Medical
Baystate Medical
Baystate VNA
Beaumont Rehab & Skilled Nursing Center
Belcastro, William J MD
Belmont Cambridge Health Care
Benjamin, Spingarn And Rottenberg
Berkshire Health System
Beth Israel Deaconess Care Organization
Beth Israel Deaconess Medical Center
Beth Israel Deaconess Medical Center - Milton
Beth Israel Deaconess Medical Center - Needham
Beth Israel Deaconess Medical Center - Plymouth
Beverly Podiatry
Bienkowski Md, Daniel W.
Blegen, Halward
Bombardier, Glen P MD
Boston Ent Associates PC
Boston Healthcare For The Homeless
Boston Ivf-Crmi Holding Llc
Boston Medical Center
Boston Public Health
Boston Spine Group
Bridgewater Pediatrics
Mass HIway Participants
Brigham And Women‘s Faulkner Hospital
Brigham And Women'S Hospital
Bright Star Health (Sergeant, Wendy MD)
Brockton Neighborhood Healthcare
Brockton Pediatrics, Inc.
Brockton VNA
Burlington Ob/Gyn Associates
Burlington Pediatrics Llc
Burlington Podiatry Associates
Busick Edward MD
Byrne, Robert E MD
Cambridge Health Alliance
Cape Cod Health Care
Cape Cod Hospital
Care At Hand, Inc.
Care Tenders
Carewell Dental, PC
Carewell Urgent Care
Caring Health Center
Cass, Leo M MD PC
Center For Human Development
Centre Pediatrics
Chair City Family Medicine
Chang & Winchell Co.
Charles River Eye Associates
Charlton Family Practice
Charlton Optical
Chestnut Hill Pediatrics Llc
Child Health Center
Children'S Garden Pediatrics
Childrens Hospital Boston
Children'S Medical Office
Childrens Medical Services
Christopher Coakley
Christopher House
Clark, Roger DO
Clinical And Support Options
Cohen, Jay MD
Commito, Robert F MD PC
Commonwealth Surgical Associates
Community Counseling Of Bristol County
Community Health Center Of Franklin County
Community Health Programs, Inc.
Community Healthlink
Community Nurse & Hospice Care
Community Pediatrics PC
Community Substance Abuse Centers
Cooley Dickenson Medical Center
Cove Pediatrics
Crown Colony Pediatrics
Mass HIway Participants
Cutchins Programs For Children And Families
CVS Minute Clinics
Dana Farber Cancer Institute
DeLacey, Kevin MD
Dermatology Services
Digestive Health Associates
Dimock Center
Dowd Medical Associates
Dunn, William DO
Eascare Ambulance Service
East Boston Neighborhood Health
East Milton Pediatrics
Edward M. Kennedy Community Health Center
Edward, A. Ryan MD PC
Elder Service Of The Merrimack Valley, Inc.
Elder Service Plan
Ellen Jones Dental Center
Emerson Hospital
Emerson PHO
Ent Consultants
EPOCH Senior Living, LLC
Essex Surgical Associates
Excel Orthopedic Specialists
Eye Associates PC
Eye Center Of The North Shore
Fabrizio, Michael MD PC
Fairlawn Rehabilitation Center
Falmouth Hospital
Family Care Center Of Tewksbury
Family Doctors, LLC
Family Footcare Of Woburn
Family Health Center Of Worcester
Family Medicine North - Alain Chaoui
Feldman, Jeffrey S MD
Fellsway Pediatrics PC Melrose
Fellsway Pediatrics PC Stoneham
Fenway Community Health Center Inc.
Fertility Centers of New England
Fishman, Robert DO
Foley, Jessica LMHC
Foot and Ankle Center of Massachusetts PC
Foot Health Center of Merrimack Valley PC
Foundation Medical Partners Inc. (Pepperell Family Medicine)
Framingham Pediatrics
Franciscan Childrens Hospital
Freedman, Harold L MD
Mass HIway Participants
Gardner VNA
Gastroenterology Healthcare Associates
Gee, Peter E MD PC
Geiger Gibson CHC
Genesis Healthcare
Gilbert, Jason M MD PC
Girgis Gigi N MD
Godiwala, Sunita MD (CMIPA)
Gogstetter, Darin S MD
Greater Lawrence Family Health
Greater New Bedford Health Center
Gupta B D MD
Habit OPCo Inc
Haines, James MD
Haines, James MD
Hakim And Safi
Hallmark Health Systems
Hampden County Physicians
Hand & Plastic Surgery Specialists Inc
Harbor Health Center - Hyannis
Harbor Health Center - Plymouth
Harbor Health Services
Harbor Medical Associates
Harrington Hospital
Harvard Pilgrim Healthcare
Harvard Street Neighborhood Health Center
Harvard University Health Services
Health Alliance
Health Alliance Home Health & Hospice
Hebrew Senior Life (Hebrew Rehab Center)
Heena Banker
Heywood Hospital
Heywood Medical Group (Heywood Hospital)
High Point Treatment Center
Hill Eye Associates PC
Ho, Rose MD
Holistic Family Medicine
Holliston Pediatric Group-Holliston
Holliston Pediatric Group-Milford
Holy Trinity Nursing And Rehab Center
Holyoke Health Center
Holyoke HIE
Holyoke Medical Center (WMPA)
Holyoke Medical Center Specialties
Holyoke VNA
HomeHealth VNA
Horizon Pediatrics Inc
Howe, David L MD
Howland, John MD
Mass HIway Participants
Hugh M. Cooper, MD
Intermed Associates
Internal Medicine Physicians Of The North Shore
Jewish Healthcare Center
Joseph M. Smith Community Health Center
Joslin Diabetes Center
Judd, Thomas MD
Kalinowski, John DDS
Kellerman, Bart A DPM
Kenia, Shantilal MD
Keojampa, Bounmany Kyle MD
Khani, S. Charles MD
Khoory,Wissam MD
Kindred Healthcare
Kralian, Lisa OD
Lahey-Northeast Beverly And Addison Gilbert
Lakher, Michael OD
Lawrence General Hospital
Lebow, Robert MD
Lee, Albert S MD
Leisure, Katherine Murray
Lennox, Clara A MD
Lesser, Martin MD
Levine, Stephen J MD
Lexington Pediatric Associates
Life Care Center Of Auburn
Lighthouse Nursing Care Center
Longwood Pediatrics
Longwood Urology Associates
Lowell Community Health Center
Lowell Diabetes & Endocrine Center
Lowell General Hospital
Main Street Pediatrics
Mandell Seagle
Mansfield Pediatrics Associates
Marian Manor, Inc.
Martha's Vineyard Hospital
Mass Ave Dental, LLC
Massachusetts eHealth Collaborative
Massachusetts General Hospital
Masucci, Peter E MD
Mayflower Medical Associates
Mcgowan, Katherine MD
Medical Associates of Saugus
Medical Resources Home Health
Medway Country Manor
Mercy Medical Center
Metro West Medical Center
Mass HIway Participants
Microsurgical Eye Consultants
Middlesex Surgical Associates
Milford Regional Hospital
Millbury Healthcare Center
Milowe, George MD
Mogavero, Nicola
Mount Auburn Cambridge IPA
Mount Auburn Hospital
Mudrock, John MD
MV Pediatrics
Mystic Valley Dermatology Associates PC
Mystic Women's Health
Nantucket Cottage Hospital
Nasim Ghaffar Family Practice
Natick Pediatrics
Needham Pediatrics
Neighborhood Health Plan
Neponset Health Center
Neponset Valley Pediatrics, PC
NEQCA - Hanna, Raafat I Attia MD, PC
NEQCA - West Suburban Internists
Network Health
Neurology Associates Of Western Massachusetts
New England Baptist Hospital
New England Health Information Exchange
New England OB/GYN Associates, Inc.
New England Podiatry Associates
New England Urogynecology
New Hampshire Health Information Organization
Newton Wellesley - Hand Surgery PC
Newton Wellesley – Newtown Wellesley Internists
Newton Wellesley Family Pediatrics
Newton-Wellesley Children'S Doctor
Newton-Wellesley Hospital
Noble Hospital / (Westfield Medical Corp.)
Noble VNA (Visiting Nurse and Hospice Services)
North Adams Regional Hospital
North End Waterfront Health
North Middlesex Womens Healthcare
North Reading Pediatrics, Inc
North Shore Cardivascular Associates
North Shore Gynecology
North Shore Medical Center
North Shore Radiology Associates
North Suburban Surgical Associates PC
Northampton Wellness Associates
Northeast Behavioral Health Inc
Northeast Cardiology, Inc.
Northeast Surgery Center LLC
Northern Berkshire Pediatrics
Northern Berkshire VNA
Mass HIway Participants
Personal MD'S LLC
Pinnacle Health Management
Pioneer Valley Gastroenterology
Pioneer Valley Information Exchange
Pioneer Valley Lung Associates
Pioneer Valley Pediatrics
Plymouth Bay Internal Medicine
Plymouth Carver Primary Care
PMG Physician Organization
Porter, Francis R MD
Post Road Pediatrics, LLP
Primary Care Family Center
Primary Care North
Primary Care Specialists, Inc.
Prime Medical Associates
Pulmonary and Primary Care
Radvany, Paul MD PC
Reading Internal Medicine
Reading Pediatric Associates PC
Reddy, Prathima MD
Redwood Pediatrics
Reliant Medical Group
Renin Associates PC
Revere-Winthrop Pediatrics
North shore Physicians Associates PC
Norwell VNA
Notre Dame LTCC
Ophthalmic Consultants Of Boston
Orleans Medical Center
Orthopedic Associates Of Northern Berkshire
Overlook VNA
Pain And Wellness Center
PCHI - Charles River Medical Associates
PCHI - Pentucket Medical Associates
Partners Healthcare
Partners in Internal Medicine (CMIPA)
Paszkowski, Adam A MD
Paul, Barry S MD
Pearce, Thomas MD
Pediatric Associates Of Malden
Pediatric Associates Of Medford
Pediatric Associates Of New Bedford
Pediatric Care Associates
Pediatric House Call
Pediatric Medical Care, Inc
Pediatric Physicians Organization At Children'S, LLC
Pediatrics At Newton Wellesley
Pentucket Medical
Performance Pediatrics
Mass HIway Participants
Rheumatology And Internal Medicine Associates
River Valley Health
Riverbend Medical Group
Rosenthal, Stephen MD
Roth, Rotter, And Laster
Rozak , Steven MD
Rukmini Kenia(Westfield Pediatrics)
Saint Vincent Hospital
Salmon VNA & Hospice
Salter Healthcare
Saltzman Urological Associates PC
Sandwich Pediatrics
Sanghvi, Harshad V
Scanlon, Barbara DMD
Schrieber, Eric S MD PC
Senior Whole Health
Sergio Camargo
Service Net
Seven Hills Behavioral Health Inc
Shawsheen Medical Associates
Shields Health Care Group Inc.
Shrewsbury OB-GYN, PC
Signature Health - Brockton Hospital
Sippican/Whittier Healthcare Center
SMOC Behavioral Health Services
South Cove community Health Center
South Cove Community Health Center, Inc.
South Cove community Health Center, Quincy
South Cove Manor Nursing & Rehabilitation Center
South End Community Health Center
South Shore Hospital
South Shore Nephrology
South Shore Skin Surgeons PC
South Shore VNA
South Suburban Pediatrics, Inc
Southcoast Health Systems
Spaulding Hospital For Continuing Medical Care Cambridge
Spaulding Hospital For Continuing Medical Care North Shore
Spaulding Nursing & Therapy Center North End
Spaulding Nursing & Therapy Center West Roxbury
Spaulding Rehabilitation Hospital Boston
Spaulding Rehabilitation Hospital Cape Cod
Spectrum Health Systems Inc
Spoerri-Bowman, Rebecca DO
Spy Pond Pediatrics
Stafford Pediatric Associates
Stanley Street Treatment -Sstar
Stern, Jeremy B MD
Steven Rozak MD
Mass HIway Participants
Well Life Medical, PC
Wellesley Primary Care
Wellesley Primary Care Medicine PC
West Cambridge Pediatrics
West Suburban Pediatrics
Westbrookfield Family Practice
Westwood Pediatrics
Wexler, Susan DPM
Whiting Medical Associates
Winchester Anesthesia Associates
Winchester Emergency Medical Associates
Winchester Family Physicians
Steward (Morton Hospital)
Steward Health
Stoneham Medical Group
Stoneham Pediatrics
Stony Brook Primary Care
Sturdy Memorial
Suburban Internal Medicine
Sullivan, John J MD
Surgical Neurological Associates
Swansea Pediatrics
Swierzewski, John
Szczechowicz, Karen MD PC
Taunton Nursing Home (Pinnacle Health Management)
Tri-County Medical Associates
Tufts Medical Center
Tufts Medical Center- Satellite
Tumolo, John M MD
Umass Memorial
Unitcare Network
Valley Medical Associates
Village Pediatrics
VNA Care Network
VNA of Cape Cod
VNA of Eastern Mass. Inc.
Walden Pond Pediatrics
Walmart/Sams Club
Walpole Area VNA
Wareham Pediatric Associates
Wayland Pediatrics
Wincester Highland Management
(Multiple Practices)
Winchester Hospital
Winchester Hospital Urgent Care Specialists
Winchester OB/GYN Associates
Wing Memorial
Woburn Nephrology Associates
Womens Health Associates
Woodland Internists PC
Worcester Rehab And Healthcare Center
Yee, John MD
Young, E. Russell MD
Zach, Michael MD PC
Zager, Mitchell MD
Zinman, Howard M MD
Zucker, William J MD
Zuckerman, Reiner Saillant

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