How To Spot a Thief Utilizing FreeStyle Analytics

Transcription

How To Spot a Thief Utilizing FreeStyle Analytics
Randy Fernandes, Business Analytics Solutions Consultant
Industry Experts share their tips & tricks for
finding cases of internal theft using "FreeStyle"
analytic methods.
Introductions
• Randy Fernandes, Business Analyst Solutions Consultant, MICROS
• Kimberly Bloomston, VP – Operations, The Zellman Group
Follow along #mconnect14
3
© 2011 MICROS-Retail
micros-retail.com/connect
Agenda
• Freestyle Analytics overview – What is “Freestyle Analytics”?
• Case Study – How The Zellman Group uses Freestyle Analytics
• Future Tense - XBR Ingenium
4
What is “Freestyle Analytics”?
• Investigating via ad hoc methodology

Targeted Header or Detail report


Summary Level Reports



i.e. “Discount Summary”
link to “Transaction Header”, sorted by transaction time…
Linking to targeted reports from a Control Group



i.e. “Discounts Greater than 50%”
i.e. “High Risk Cashiers”
link to “Modified Sales Less Than Transactions”
Drilling down from Dashboards, KPI Summaries, etc.
5
How the Zellman Group uses Freestyle Analytics
6
The Zellman Group Set-up
• Analytics team includes 12 team members:




Lead/Mentor
XBR Administrator
Loss Prevention Analysts – 300+ hours
Operations/IT Support
• Client Breakdown


Utilizing 8+ instances of XBR
Food Service & Retail
7
Week in the Life
• XBR Administrator



Updates queries, controls
Recommends alerts to analysts
Identifies areas of opportunity by analyst
• Loss Prevention Analyst





Client Assignment
Weekly Reports
Alerts
Control Points
Freestyle Analytics
8
Freestyle Approach
• High Conversion Opportunities



Similar concepts
Same Industry
Different Industry
• KPI Analysis

Locations with a disproportionate % to sales in voids, discounts, etc.


Drill Down to Cashier
Link to appropriate adhocs
• Adhoc Research
9
Line Void Fraud – Case Study 1
Line voids are legitimately performed to take items off of a sale.
Employees can line void an item and keep the money paid by the customer, typically leaving
the low price point items on the receipt in an effort to gain access to the till.
Employees can also line void off a(n) item(s) and pass them off to friends or family.
An ALL Void is when each item in the sale is voided off leaving a $0 balance. Again, these can
be done to pass off items to friends or family or keep the funds, especially when an individual
pays exact change.
10
• Bottom 10% of Locations as % of Cash Sales (Company Average 60.70%)
• Lowest in District as % of Cash Sales
• Cashier 600483 2nd highest in sales but lowest ADS & UPT
11
• Highest Line Void Activity in the store
• Gradual increase week-by-week
Store
7.07%
6.51%
6.77%
6.24%
8.46%
9.51%
Assoc. 600483
7.48%
7.52%
7.22%
6.61%
10.53%
12.42%
Rank
4
2
3
5
2
1
Total Count
51
69
46
52
71
92
Questionable
Count
9
6
9
13
32
32
12
Questionable
Dollars
$77.94
$62.89
$126.90
$92.45
$301.36
$225.22
• Void Review

Location flags in the bottom 25% of locations


Line Void %
Line Void Count
• Associate Void Review

Associate does not flag in the top 10% of associates


Line Void %
Line Void Count
13
• Investigation conducted including the following:

Review of CCTV identified individual was free bagging merchandise.
• Telephone interview conducted with employee in question:

Admission: $900.00
14
Employee Processing Own Sales – Case Study 2
Employee discounts can be manipulated in several ways.
Employees will often process their own sale. This allows for the employee to ring in a few
items and bag additional items as there are no checks and balances used in the sale.
Employee refunds can be manipulated to either refund items at a higher price or if processed
by the employee, the items may not even return to the store.
• Dishonest Employees can be tricky



Do set alerts when Employee # = Cashier #
Potentially restrict at POS
Create adhocs to save you from employees hiding!


Use a different Employee #
Do not ring as Employee Sale
15
• Count of Distinct Employee Number per Tender (Credit Card)
• Link to Credit Card Activity
16
• Employee rang under a different employee number as recipient.
17
• Employee rang as non-employee sale.
18
• Investigation conducted including the following:


Review of media shows different signatures on transactions rung by
Cardholder.
Signatures did not appear to be forged indicating potential collusion.
• Telephone interview conducted with employee in question:


Admission #1: $750.00 in product
Admission #2: $500.00 in product
19
Training Example - Ingenium
20
21
Thank You!

How To Spot a Thief Utilizing FreeStyle Analytics

Transcription

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