TARRANT COUNTY

Transcription

TARRANT COUNTY

TARRANT COUNTY
PURCHASING DEPARTMENT
JACK BEACHAM, C.P.M., A.P.P.
PURCHASING AGENT
MARCH 19, 2015
ROB COX, C.P.M., A.P.P.
ASSISTANT PURCHASING AGENT
ADDENDUM NO. 1
RFP NO. 2015-087
RFP FOR JUVENILE ASSESSMENT SYSTEM
PROPOSALS DUE APRIL 1, 2015
1.
Change(s):
A.
2.
The due date for this RFP has been changed to April 1, 2015 at 2:00 p.m.
Questions and Responses:
A.
Questions received by the due date and their responses are included in this
Addendum No. 1.
B
Discard pages 10, 14, 15, 18 and 19 of the original RFP package and replace with
revised pages dated March 19, 2015. Changes are indicated.
This Addendum #1 must be signed and the original and five (5) copies must be returned
with Proposal!
NAME AND ADDRESS OF COMPANY:
AUTHORIZED REPRESENTATIVE:
____________________________________
Signature __________________________
____________________________________
Name _____________________________
____________________________________
Title ______________________________
____________________________________
Tel. No. ___________________________
Email Address:________________________
Fax No.: __________________________
TARRANT COUNTY ADMINISTRATION BUILDING, SUITE 303
100 E. WEATHERFORD, FORT WORTH, TEXAS 76196 (817) 884-1414; (817) 884-2629 Fax
QUESTIONS AND RESPONSES
1.
Page 9, Section I. D. 341.36 – Screening TJJD Standard Screening Tool:
a.
What is the name of the TJJD Standard Screening Tool that Tarrant County
currently uses?
b.
Can Tarrant County please provide the screening tool’s question and answers?
c.
If the screening tool is proprietary, will the bidder be granted permission to build this
tool in the bidder’s Assessment Management System?
RESPONSE:
2.
a.
Positive Achievement Change Tool (PACT) which is based on the Washington
State Juvenile Court Assessment (WSJCA).
b.
The PACT is based on the WSJCA.
information, and can be found online.
c.
Yes, the WSJCA is not proprietary.
The assessment is public domain
Page 9, Section 1.D. 341.37 – Case Planning:
a.
Can Tarrant County please provide an example of the case plan that is currently
used?
b.
How often is the case plan required to be updated?
c.
How is the case plan currently being stored? The case plans are part of the web
application, however, the completed form is stored as a PDF on the server.
RESPONSE:
a.
Yes. See Texas Juvenile Justice Department (TJJD) Case Plan PDF and Texas
Juvenile Justice Case Plan Review PDF which have been posted to the
Tarrant County website. Both of these documents have a highlighted area
that no longer pertains to the state requirement and would not be required.
b.
See TJJD Standards. A 341 case plan shall be completed sixty (60) days from
date of disposition.
A 341 case plan review shall be completed
one hundred eighty (180) days from date of disposition or from the last case
plan review, fifteen (15) days from disposition of Motion to Modify,
re-adjudication, extension of probation and order of Electronic Monitoring
from administrative hearing, and completed fifteen (15) days from first face to
face visit on Interim Supervision and transfer to a traditional unit from
Placement unit and Family Partnership Program.
c.
The case plans are part of the web application, however, the completed form
is stored as a PDF on the server.
RFP NO. 2015-087
PAGE 2 OF ADDENDUM NO. 1
MARCH 19, 2015
3.
Please describe the data that is expected to be converted, including the type of data and
amount of data.
RESPONSE:
SQL reports that we have 4736.31 MB of data with 18544710 records.
production server currently is at 6 GBs of data.
4.
The
Page 10, Core Requirements:
The RFP calls for a “fourth-generation juvenile risk and need assessment adapted from the
Washington State Juvenile Court Assessment.” In 2005, Florida’s Department of Juvenile
Justice slightly modified the Washington State Juvenile Court Assessment (WSJCA) and
created the “Back on Track! Assessment” to meet their needs. The changes included:
wording of detention questions to reflect Florida institutions, breaking each domain into
Historical and Current sections based on question text, addition of approximately
10 questions throughout the assessment. Assessments.com created training materials
and the software necessary to perform the Back on Track! Assessment and the resultant
product was marketed as the PACT assessment, which is proprietary. Subsequently
another vendor has emerged in the marketplace, also offering the PACT as a proprietary
instrument.
a.
If the proprietary instrument Tarrant County referring to in this requirement
Assessments.com or Noble Software Group’s PACT?
b.
If answer to question above is YES: These instruments are owned by private
vendors and cannot be used by other vendors – how can other vendors submit a
qualifying bid?
c.
If answer to above is NO, what is the name of the tool Tarrant County is referring to
in this requirement and is it available as a public domain instrument? Will the bidder
be granted permission to build the instrument(s) referred to in this requirement in
the bidder’s Assessment Management System? If the bidder’s Assessment
Management System provided access to other validated assessment tools that also
identify risk and protective factors, would the instrument(s) be satisfactory
replacement for the PACT?
d.
Will the bidder be granted permission to build the instrument(s) referred to in this
requirement in the bidder’s Assessment Management System?
e.
If the bidder’s Assessment Management System provided access to other validated
assessment tools that also identify risk and protective factors, would the
instrument(s) be satisfactory replacement for the PACT?
RFP NO. 2015-087
MARCH 19, 2015
RESPONSE:
5.
a.
The RFP is not requesting a proprietary solution. The RFP is requesting that
the solution be based on the WSJCA, a public domain tool.
b.
See Response to Question 4a.
c.
No, the link provided should provide the paper model of the assessment tool:
http://www.wsipp.wa.gov/Reports/PolicySubarea/3
d.
Permission is not necessary.
e.
No, we are clear in our requirements. TCJS has administered an assessment
based on the WSJCA. We have research and many staff members trained in
the method. We do not wish to spend the time and expense to retrain staff to
use a different tool.
Page 10, Section II,B:
The RFP states that if the bidder fails to meet the core requirements listed in this section,
the bidder may be disqualified and not considered for award.
a.
If Tarrant County is requiring proprietary instruments in the Assessment
Management System that the bidder cannot be granted permission to include in
their software, does this preclude the bidder from submitting a qualifying bid or
being awarded the contract?
RESPONSE:
See Answer to Question 4a.
6.
Page 11, Section II. C
What platform does Tarrant County use for single sign on with JCMS?
RESPONSE:
Active Directory and Windows Authentication.
7.
Page 11. C, Solution Requirements
Please describe the customizations anticipated for the Assessment Management
System.
RESPONSE:
Once the vendor is selected and if needed the customization to fit the needs of the
Tarrant County Juvenile Services. This could include work to convert data as well.
RFP NO. 2015-087
MARCH 19, 2015
8.
Page 11. C, Solution Requirements:
a.
It is preferred that customizations are developed and implemented by the vendor,
not the customer. Does Tarrant County expect to develop and implement
customizations internally without the vendor’s involvement?
b.
Please describe the customizations Tarrant County intends to implement in the
Assessment Management System.
c.
Please describe the customization to management reports Tarrant County intends
to implement.
RESPONSE:
9.
a.
Yes, the County expects to maintain enumeration tables without the vendor’s
involvement.
b.
The County will need the ability to maintain tables relating to offense and
dispositions that are used to generate Domain 1 of the assessment and the
school listing that feeds into the case plan. Additionally, the case
management solution needs to provide a framework that can be edited to
create an individualized case plan based on the criminogenic needs of each
client. The County also needs the ability to add and maintain system users.
We do not wish this to be something we must pay a vendor to accomplish
each time there is a need to make such a change.
c.
We require the ability to generate ad-hoc reports.
Page 11. C, Solution Requirements.
a.
Do the intake screens include capturing other data elements besides the instrument
question and answers? If so, please list the data elements included.
b.
For “case management tools” can the County please describe what is expected for
this requirement?
c.
What type of management reports does Tarrant County require? Please list and
describe the data contained in the reports, as well as desired file format.
d.
Can Tarrant County provide examples of the current management reports used?
RESPONSE:
a.
The solution needs the ability to pull information from a replicated database of
the Juvenile Case Management System (JCMS) in order to auto-populate all
items referring to the client’s criminal history (i.e. Domain 1 of the WSJCA). In
addition, the solution needs to provide a way to add offense history not stored
in the JCMS (e.g. offenses committed in other jurisdictions). Finally, the user
needs to be able to label each assessment as an Initial, Amended,
Reassessment, or Final.
RFP NO. 2015-087
MARCH 19, 2015
10.
b.
The solution must generate a case plan and case plan review based on the
TJJD 341 standards. See TJJD Case Plan and TJJD Case Plan Review PDFS
which have been posted to the Tarrant County website.
c.
The exact requirements of these reports will be discussed with the selected
vendor. Number of cases, number of cases per manager, per supervisor,
number of cases pending case plan review, etc.
d.
No, the currently utilized reports are part of the current vendor’s solution.
Page 12, C. Solution Requirements
Requirements call for customized case plans based upon the results of the assessment
tool.
a.
What case planning tool does the County currently use?
b.
Please provide examples of the customized case plan Tarrant County wishes to
use.
c.
What file format is required for the case plan?
d.
How are case plans currently stored? (i.e. in JCMS, in the current assessment
tool, in SharePoint)?
e.
Does Tarrant County wish to include electronic signatures for the case plan as
part of this requirement?
RESPONSE:
11.
a.
See response to Question 2a.
b.
See response to Question 2a.
c.
Need a web application to assist in the creation of the case plan and ability to
save case plan and review as a PDF.
d.
The case plan is a part of the web application and the PDF is saved on the
server. This is an item for analysis and discussion with the selected vendor.
We are looking for a better solution than our current method of saving the
PDFs on the server.
e.
No.
Page 12, C. Solution Requirements. What are the requirements for completing the case
plan?
RESPONSE:
See response to Question 2b.
RFP NO. 2015-087
MARCH 19, 2015
12.
Page 12, C. Solution Requirements.
a.
Is Tarrant County currently registered with NYSAP to administer the MAYSI-2
Version 2?
b.
If so, what software provider is Tarrant County contracted with to administer the
MAYSI-2?
c.
Please clarify what is meant by “enhancement feature in English and Spanish.”
RESPONSE:
13.
a.
Yes.
b.
ADC (Assessments.com).
c.
Verbally presented in English and in Spanish.
What is the “ability to add/update/track/search and/or set to in-active” regarding? Please
clarify.
RESPONSE:
We need to be able to maintain and search subject profiles and inactivate clients
who age-out of the system.
14.
a.
Does Tarrant County currently use a substance abuse screening tool? If yes, which
one(s) and are they in the public domain or proprietary?
b.
Does Tarrant County have a preference for which substance abuse screening
tool is provided in the Assessment Management System? If yes, please list the
tools Tarrant County would be interested in.
c.
Would the County consider a validated substance abuse screening tool in the public
domain?
RESPONSE:
a.
No.
b.
We are open to suggestions from the vendor.
c.
Yes.
RFP NO. 2015-087
MARCH 19, 2015
15.
Page13, C. Solution Requirements.
a.
How many Tarrant County staff are expected to be trained by the bidder on how to
use the assessment management software?
b.
How many Tarrant County staff are expected to be trained by the bidder on
administering the risk and needs assessment tool?
c.
How many Tarrant County staff are expected to be trained by the bidder on case
planning?
d.
Is Tarrant County expecting a train-the-trainer approach on using the assessment
management software, where the bidder trains “power users” who will then roll out
training to all end users? If not, please describe the training methodology Tarrant
County wishes to use.
RESPONSE:
16.
a.
Approximately 225-230 staff.
b.
Approximately 125 staff.
c.
Approximately 100 staff.
d.
Yes.
Page13, C. Solution Requirements:
a.
What are the training objectives for technical staff on the data code? Is it for
reporting purposes only to write queries against the database, for example?
b.
The bidder’s proposed solution is a SaaS-based product hosted by Microsoft Azure.
If the bidder provides a read-only copy of the database to Tarrant County will this
meet the requirement?
c.
How many technical staff would need to be trained by the bidder?
d.
What are the preferred reporting tools the technical staff would like to use?
RESPONSE:
a.
Yes, also research and IT staff will wish to have some database training.
b.
No, we are looking for an SaaS solution.
c.
2-4.
d.
SSRS.
RFP NO. 2015-087
MARCH 19, 2015
17.
Page13, C. Solution Requirements
a.
b.
How many facilities and users will require training on?
i.
End-user training on the Assessment Management Software.
ii.
System Administration training on the Assessment Management Software.
iii.
Case Planning Training.
iv.
Training on the Risk and Needs Assessment Tool.
What is the desired timeline to complete training for required users and facilities?
RESPONSE:
18.
a.
Training can occur at a single location. See response to Questions 15 and 16
for number of staff to be trained.
b.
At least one (1) week prior to go-live.
Page13, C. Solution Requirements.
a.
How many facility liaisons will the bidder be providing training on:
RESPONSE:
a.
19.
Approximately 15 – 20 for all items below:
i.
End-user training on the Assessment Management Software.
ii.
System Administration training on the Assessment Management
Software.
iii.
Case Planning Training.
iv.
Training on the Risk and Needs Assessment Tool.
a.
Please describe the current process used to assign and reassign case at Tarrant
County in the software.
b.
Is caseload assignment also available in JCMS?
i.
If so, would Tarrant County consider an integration between JCMS and the
Assessment Management System to synch caseload assignments rather
than manually assigning / reassigning caseloads?
c.
How many caseloads currently exist in Tarrant County?
d.
Approximately how many clients are assigned to each caseload?
RFP NO. 2015-087
MARCH 19, 2015
RESPONSE:
a.
There is an administrator account that can reassign cases or a supervisor can
assign cases to those in that supervisors group.
b.
Yes.
i.
20.
Yes.
c.
Approximately 100.
d.
Approximately 20-25.
What are Tarrant County’s expectations for the hierarchy of users as it relates to
permissions/roles in the Assessment Management Software?
RESPONSE:
21.
1)
Administrator full permission to read, write and edit.
2)
Supervisor permission to read, write, edit any subjects in current caseload or
any caseload of probation officer’s assigned to that supervisor.
3)
Probation officers permission to read, write, and edit any subjects assigned to
that officer.
4)
Read only access for staff that do not carry a caseload.
a.
Please describe the basic reporting requirements for Tarrant County.
b.
Please describe what reporting requirements/data elements are needed for cases.
c.
The Bidder’s proposed solution does not include programs date. Does Tarrant
County expect to include the management of programs within the Assessment
Management System?
d.
i.
If so, does JCMS also provide programs functionality to users?
ii.
Would program data need to be included in an integration between JCMS
and the bidder’s solution?
iii.
What type of program data does Tarrant County expect to be able to report
on?
What type of reporting tools does Tarrant County expect to use?
RFP NO. 2015-087
MARCH 19, 2015
RESPONSE:
a.
We require the ability to generate ad-hoc reports regarding caseload and case
plan goals and interventions.
b.
The exact requirements of these reports will be discussed with the selected
vendor.
c.
No.
d.
22.
i.
NA.
ii.
NA.
iii.
NA.
We require the ability to generate ad-hoc reports in the application. SSRS,
SPSS, MicroStrategy.
Page 14, C. Solution Requirements:
a.
The bidder’s proposed solution is a SaaS-based product hosted by Microsoft Azure.
The editing of tables and valid values cannot be edited by customers, only by the
software vendor.
i.
Is this a mandatory requirement to allow system administrators to edit tables
and values?
ii.
If the bidder does not comply with this requirement, does this preclude the
bidder from being awarded the contract? We will score the proposal based
on the merits of the proposed solution.
b.
Does Tarrant County wish to edit the values of an assessment tool?
c.
Please provide an example of a field name that would need to be edited.
RESPONSE:
a.
SaaS is not a preferred solution.
i.
The County will need the ability to maintain tables relating to offense
and dispositions that are used to generate Domain 1 of the assessment
and the school listing that feeds into the case plan. Additionally, the
case management solution needs to provide a framework that can be
edited to create an individualized case plan based on the criminogenic
needs of each client. The County also needs the ability to add and
maintain system users.
ii.
We will score the proposal based on the merits of the proposed
solution.
b.
No.
c.
Schools, offenses dispositions, offenses are sometimes changed to different
levels as well.
RFP NO. 2015-087
MARCH 19, 2015
23.
a.
Please provide screenshots of the intake screens for risk to re-offend.
b.
Are the upgrades required for the risk and needs assessments initiated by the
assessment author solely? In other words, could Tarrant County initiate changes to
the risk and needs assessments?
c.
What upgrades to the case management tools are expected by Tarrant County?
Please provide examples.
d.
What upgrades to the management reports are expected by Tarrant County?
Please provide examples.
RESPONSE:
24.
a.
We are not at liberty to provide vendor’s screen shots.
b.
Any updates made to the tool for other agencies using the same solution
would be expected to be made available to Tarrant County at no cost to the
agency.
c.
agency.
d.
agency.
a.
Please describe Tarrant County’s current method for exporting data from the
b.
What type of assistance is required of the bidder for ad hoc data mining? Please
describe.
RESPONSE:
a.
SQL can be exported in Excel and other acceptable formats available through
SQL management studio.
b.
Ad Hoc Reporting, Data Marts, assistance with your data structure, data
dictionary, data schema. Information that would assist in the evaluation of the
data.
RFP NO. 2015-087
MARCH 19, 2015
25.
a.
What is Tarrant County’s preferred method for exporting existing data?
b.
Please describe the amount of data and from which system(s) data will need to be
converted.
c.
Does the data conversion include reports, and if so what file format(s)?
d.
Does the data conversion include case plans?
RESPONSE:
26.
a.
SQL to XLS.
b.
See answer to Question 3.
c.
Yes, SSRS.
d.
Yes.
a.
b.
c.
Please provide a list of all TCJS systems that will require an integration with the
What are the current interfaces in place today between TCJS systems and the
Assessment Management System?
For each TCJS system requiring an integration with the bidder’s Assessment
Management System, please provide the following information:
i.
Integration method (i.e. web service, flat file).
ii.
Data Structure:
1.
File layout if flat file.
2.
Web Service parameters and security.
iii.
Integration Frequency (i.e. nightly, real time).
iv.
Direction of data (bidirectional or one way)
RESPONSE:
a.
Currently JCMS is the only system. We replicate the data to our SQL servers
and criminal history data is pulled from that database.
b.
Web services, WSDL & Stored procedures with JCMS Database.
c.
i.
Web Service, WSDL and Stored Procs.
ii.
1.
SQL relational database.
2.
Active Directory and Firewall.
iii.
Real time.
iv.
One way.
RFP NO. 2015-087
MARCH 19, 2015
27.
Page 15, C. Solution Requirements
a.
Does Tarrant County have an existing user correction plan?
i.
If so, please provide a copy.
ii.
If not, what are the desired contents for the user error correction plan and
how does this differ from the bidder’s SLA?
RESPONSE:
a.
28.
Delete and Repeat (Delete file and re-enter).
i.
NA.
ii.
We would need to see the SLA to answer that question.
a.
Are all the requirements listed in the “Solution Requirements” mandatory?
b.
If the bidder does not meet all the requirements (i.e. the requirements marked as
“No” on the matrix), will this preclude the bidder from being awarded a contract with
Tarrant County for this RFP?
RESPONSE:
29.
a.
All requirements listed in the solutions requirements are desired.
b.
The proposed solution will be scored based on the vendor’s response.
Page 19, Section 3:
Please define and describe “LMS integration etc.” (LMS-Learning Management System)
RESPONSE:
We would like for you to provide us with your proposed training plan.
30.
Page 22, Section D:
a.
Can Tarrant County provide the estimated date range that bidders would be
requested to provide a demonstration?
b.
Would this demonstration be on-site at Tarrant County?
RESPONSE:
a.
April 2015.
b.
Yes.
RFP NO. 2015-087
MARCH 19, 2015
31.
What is the desired timeframe for implementation of the new system, including expected
contract award date?
RESPONSE:
Contract award is estimated be April or May 2015.
32.
What is Tarrant County’s desired go-live date?
RESPONSE:
June 30, 2015.
33.
What is the proposed budget for this contract, Years 1-4?
RESPONSE:
$40,000/year.
34.
Can Tarrant County provide copies of existing contracts with the current Assessment
Management System Vendor, including contracts with Assessment Tool Vendors if
applicable?
RESPONSE:
In order to obtain current contracts, you must submit an Open Records Request.
This Request should be sent to Patty Page via email at [email protected]
or via fax at 817-884-2629. The law allows ten (10) business days to respond once
an Open Records Request is received.
35.
What Youth Risk and Needs assessments are currently used by TC juvenile services?
RESPONSE:
We currently use the Positive Achievement Change Tool (PACT) which is based on
the Washington State Juvenile Court Assessment.
36.
What vendor (s) or third parties provide these assessment tools?
RESPONSE:
The WSJCA s public domain, the number of vendors with assessments based on
this tool is unknown by the County.
RFP NO. 2015-087
MARCH 19, 2015
37.
Does the TCJS currently use the MAYSI 2? Do you currently pay a fee for its use?
RESPONSE:
Yes, we are currently licensed to use the MAYSI-2 through TJJD.
38.
Would TCJS consider a different leading 4th generation, validated (risk and criminogenic
needs and protective factors), assessment tool as a viable alternative to tools that have
been adopted from the Washington State Juvenile Court Assessment?
RESPONSE:
The requirements are clearly stated in the core requirements.
RFP NO. 2015-087
MARCH 19, 2015
B.
Core Requirements:
1.
Is your solution providing a validated assessment tool, for use in identifying
risk and protective factors to target in programming, treatment and
rehabilitation of juvenile delinquents based on a fourth-generation juvenile
risk and need assessment adapted from the Washington State Juvenile
Court Assessment?
_____Yes _____No
2.
Is your solution providing a Massachusetts Youth Screening Instrument
(MAYSI-2)?
_____Yes _____No
3.
Is your solution compliant with Microsoft Internet Explorer 9 and
above?
_____Yes _____No
4.
Is your solution compliant with Windows Microsoft Server 2012 R2?
_____Yes _____No
Proposed system must be compatible and interface with Tarrant County’s existing
infrastructure and meet all core requirements listed above. Any proposal that includes a
system not compatible with Tarrant County’s existing infrastructure and/or fails to meet the
core requirements listed above may be disqualified and not considered for award.
Does your proposed system perform in Tarrant County’s infrastructure and meet or exceed
all the core requirements listed above?
_____Yes _____No
Comments/Explanation:
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
PAGE 10 OF RFP NO. 2015-087
REVISED 3/19/2015
Solution Requirements:
3.3
Provide a hierarchy of
users
from
Admin,
Director,
Supervisor,
Probation Officer, and
Client.
3.4
System should have
basic
reporting
on
number
of
cases,
number of programs.
3.5
System should have ability
to provide tables, valid
value list that can be
edited by a system
administrator.
3.6
Provide any upgrades to
intake screens for risk to
reoffend, a criminogenic
risk
and
needs
assessment instrument,
case management tools,
and useful management
reports at no cost to the
agency.
3.7
Provide a method to
export data and provide
assistance in ad hoc data
mining
for
research
purposes.
3.8
System should have ability
to
accept
updates
provided
by external
agencies,
i.e.
Texas
Department of Public
Safety update to offense
codes, crime type, severity
index and other relative
information affecting the
validation and scoring of
the assessments.
3.9
Provide a method to
convert existing data and
legacy information to the
proposed system.
Yes
No
Planned
Comments
.
REVISED 3/19/2015
Solution Requirements
3.10
.Provide
interface
to
accept data from other
TCJS systems.
3.11
For the first 6 months
provide, without cost,
Technical Support to be
available during the hours
of 8 a.m. - 7 p.m.
CST/CDT, Monday –
Friday.
3.12
System should be able
to interface with 2014
SQL
server
and
databases.
3.13
System must be able to
run
on
Windows
Microsoft Server 2012
R2.
3.14
Web application must
function with Internet
Explorer 9 and above at
a minimum.
Yes
No
Planned
Comments
4. Support
4.1
Vendor
Solution
provides an acceptable
service level agreement.
4.2
Vendor
solution
incorporates a strong
strategy for bug fixes and
product upgrades
4.3
Vendor solution provides a
user error correction plan
(1.4.3)
Does your proposed solution meet or exceed all the requirements listed above?
Yes ________
No ________
REVISED 3/19/2015
III.
PROPOSAL SUBMISSIONS:
A.
Proposals should be submitted with the information placed in the following order
and divided into sections. All pages should be numbered consecutively.
Section 1 – Respondent’s Qualifications and Experience:
Please provide answers to the questions below, or provide documentation supporting the
question that is clearly linked to the request. Please provide an overview of your
corporation. Include:
1.
Type of organization (C-Corp, LLC, S Corp, Employee owned etc.)
2.
Number of employees split between categories (management, sales,
support, implementation, development etc.)
3.
Company and/or Key Personnel should have a minimum of five (5) years’
experience in operating, administering and maintaining an installed or web
based Juvenile Assessment System. Provide a list of key personnel
assigned to this project with names and description of qualifications.
4.
Installations: Please provide an analysis of your installs, differentiate
complete vs. partial solutions implemented.
5.
Number of installations over the last three (3) years US and worldwide,
specify installations in the justice arena; state or county government installs.
6.
Total number of installations in Texas.
7.
Largest annual volume customer installed and number of users.
8.
Recent acquisitions / divestitures: Please identify any recent acquisitions
made to increase the breadth of the product, and how these applications are
being integrated / interfaced today, and the future plans.
9.
Include qualifications and experience of proposed subcontractors.
Section 2 – Technical Response:
1.
This section should set forth the proposed technical solution in response to
this RFP. The Respondent must demonstrate to the sole satisfaction of
Tarrant County that the Respondent can successfully deliver services of the
type and scope set forth in this RFP. Include in this section responses to the
Core Requirements and System Requirements (pages 10 to 16).
REVISED 3/19/2015
2.
Project Solution – This section should contain a narrative that clearly
demonstrates the Respondent’s approach toward meeting the goals and
objectives of this RFP. This section should address how each specific
requirement of the RFP will be met by the proposed solution. Further, any
desirable features of this approach should also be explained. Clarity of
description of the proposed solution is the aim and, therefore, use of product
boilerplate and marketing releases throughout this section is discouraged.
3.
Software and Hardware Requirements – Respondent should provide detailed
software and hardware requirements to implement the system. Include
specifications for all hardware required to implement the system. DO NOT
INCLUDE COSTS FOR HARDWARE. Tarrant County will provide support
and maintenance for all hardware.
4.
On-Going Support and Maintenance – Respondent should include a
detailed proposal outlining the ongoing support and maintenance
offered over the four (4) year contact term.
5.
Install Base Version: What is the current version of your product? How
many of your customers are utilizing that version?
Section 3 – Training and Support
1.
Describe your methods of end and super user training including; classroom;
online; LMS integration etc.
2.
Support model: Please identify the ways in which you provide support to
customers. Identify in this any web / remote access / telephone / help desk/
user forums etc. Within this number, identify the total support FTEs
dedicated to the solution proposed.
3.
User groups and community: Please identify any user groups that are in
place; any user group events or conferences; level of involvement of user
groups in system design and any other relevant information.
Section 4 – Project Approach and Management:
1.
This section should contain a brief description of how the Respondent
proposes to successfully manage this project.
2.
Project Team – The Respondent should include a description of how the
project team will be structured, its roles and responsibilities, location within
the company’s organizational framework and chain of command.
3.
Project Plan – Respondent should provide a preliminary Project
Management and Communication Plan including implementation, test
strategy, transition, training, inspection and acceptance plans. Include a
preliminary Statement of Work that describes products to be delivered and
the work to be performed by the Respondent during this engagement and a
detailed timeline and milestone schedule.
REVISED 3/19/2015

TARRANT COUNTY

Transcription

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