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THE ONLY FISHING LINE
YOU’LL EVER NEED
At Maersk Line, we see food differently – at least the transportation of it. And what makes us
different? We like to believe that pairing our expertise within the reefer segment with ultramodern equipment and an industry-leading network makes us the outstanding choice for
customers who ship seafood to and from anywhere in the world.
When it comes to seafood, it goes without saying that on-time delivery is crucial. For one, it
allows you to deliver your catch in the exact state it was intended to. But it also means you’ll
receive faster payment while maintaining the abili­ to sell your product at full price and
avoid penalties. And, perhaps more importantly, you will nourish your reputation as a reliable
supplier.
Maersk Line can deliver your seafood anywhere, anytime and at any temperature.
€at’s how we see food differently.
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REEL IN BIG
OPPORTUNITIES
Maersk Line brings unrivalled expertise to the world of reefer transportation. We have
transported refrigerated goods for more than 60 years; and today we pair the world’s largest
fleet and state-of-the-art reefer containers with the industry’s most comprehensive global
network.
We continue to invest heavily in equipment and innovation – for example we own more
super freezers that can maintain temperatures as low as -600C than anyone else in the
market. But an equally important asset is our dedicated team of reefer specialists who help
you ensure that your goods reach their destination in peak condition, and use their in-depth
knowledge and know-how to provide the best transport solution for your cargo.
Maersk Line offers a high frequency on trades all over the world, a large capaci­ and a vast
number of vessels ready to serve. Collecting all your cargo with Maersk Line will not only
allow you to decrease your number of carriers, but also remove complexi­ in your logistics.
€is lets you dedicate your time and energy to the things that matter to your business while
we take care of getting your seafood to its destination. And that’s a promise.
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THERE’S NO CATCH
– EXCEPT YOUR OWN
Our Customer Charter is our commitment to improve and
deliver on eight core business fundamentals. €is promise is
the cornerstone of our dedication to delivering greater value
and productivi­ to our customers’ global supply chains.
Accurate, fast documentation
in 8 hours with 95% accuracy
Answering phones
within 30 seconds
You need accurate, timely documentation, so we’re
committed to ensure documents are turned around with
95% accuracy within 8 working hours.
We need to be there for you when you need
us so to ensure that we are, our 2014 aim is to
answer all calls in at least 30 seconds.
94% invoicing accuracy
We’re committed to providing your company
with the right invoice the first time, so you
won’t spend time and effort getting it right the
second time.
Resolution of invoice
disputes in 5 days
Invoice disputes are going to happen
with every company. But at Maersk Line,
we want to solve disputes in five days or
less, so you can continue on the things
that matter for your company.
99% of pre-arrival
notifications 24 hours
prior to ETA
To reduce local logistics administration
and idle time we aim to deliver accurate
pre-arrival notifications within 24 hours of
the shipments arrival, 100% of the time.
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Resolving issues
within 12 hours
When things go wrong the last thing you
want is to be left in the dark about it, so with
us you can expect timely and consistent
problem resolution in 12 hours.
100% booking
confirmation within 2 hours
When booking with Maersk Line, your
booking details will be confirmed for
equipment and vessel space 100% of the
time, within 2 hours.
Documentation amendments
within the hour
Changes to documentation are often of a time sensitive
nature and that’s why we’re committed to delivering
amendments back within 1 hour.
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DON’T BE SHELLFISH.
SHIP RESPONSIBLY
When you ship with Maersk Line, the benefits stretch beyond our immense network and
innovatory reefer equipment. €ere is also an environmental upside. Maersk Line offers
industry-leading CO2 performance, full transparency over supply chain impacts, and access
to in-house experts ready to support your sustainabili­ needs.
At Maersk Line, we have reduced our relative emissions by 40 percent and are ahead of the
rest of the industry by more than 10 percent according to global benchmarks. But we’re
looking to raise the bar and lower emissions even further.
In 2014 we set a target of reducing CO2 emissions per container moved by 60 percent by
2020. It’s an ambitious target, a strong environmental commitment, and an exciting journey
that we look forward to sharing with our customers.
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WE OFFER
STREAMLINED
E-FISH-IENCY
With a dedicated business area we like to call ‘My Maersk Line’, you’ll
experience an intuitive, flexible self-service application that reduces
your administration costs and makes the processing of shipment
information easier than ever.
A simple, intuitive
booking tool
Fewer fields, a “pe-ahead feature and the
abili“ to duplicate bookings.
Proactive ETA
notification via email
Get a notification when there is
a change to cargo arrival time.
A simplified process means eliminating the headache of having to
spend time training employees on complex online tools, and allowing
employees to focus time on more beneficial tasks.
Welcome to the new Maersk Line online booking application. With
fewer fields, and an advanced, intuitive ­pe ahead feature, you’ll not
only save time and gain efficiencies, you may just find that headache
disappear too! By using Maersk Line’s online booking application, you
can also receive your booking confirmation faster than ever before,
allowing you to get on with your day knowing that your supply chain
is smoothly moving forward, not hung up waiting to hear from your
carrier. With the new duplicate booking feature, you can speed up the
process even further by replicating existing bookings in the system
rather than having to start from scratch. Headache – gone.
Future vessels
schedules
Visibili“ into
shipment data
Abili“ to view future point
to point and individual
vessels schedules.
Visibili“ into shipment data
within Maersk Lines
system and the abili“ to
make any amendments
as needed.
Visibili“ of all
shipments
Access to your
contracted rates
Visibili“ of all shipments and their status
during the entire pre-shipment process.
Access to view your contracted rates
including both current and historic values.
Clear steps for inputting
shipping instruction data
including the abili“ to manage pay terms on a
charge level basis.
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Your promise. Delivered.
For more information please visit maersklinereefer.com