Annual Report 2009



Annual Report 2009
Annual Report
October 2009
Services Provided
Chairperson’s Review
WALSHtrust Board Trustees
JRA Survey Reports
Chief Executive’s Report
Education, Employment and Business Development Services
General Manager’s Report
Human Resources, Training and Development
Audited Financial Accounts
European Union of Supported Employment
Workforce Development
Students’ Comments
independent ENDEAVOURS
jigsaw Peer Facilitation Services
Clinical Leader’s Report
Elaine Underwood Scholarship
“Healthy lives shaping healthy communities”
Services provided by WALSHtrust
Community Services
experience, participation and links to the community.
The types of issues that can be addressed include:
• Stress and anxiety (including insomnia)
WALSHtrust is registered as a private training
establishment with the New Zealand Qualifications
Authority (NZQA). The Training Opportunities
Programme is funded by the Tertiary Education
Commission (TEC). We provide foundation literacy and
numeracy learning. It is a unique course especially
tailored and delivered to meet the needs of people with
past or present mental health concerns or anyone who
requires individual support to further their education
or employment prospects. The programme runs for 44
weeks of the year with open entry to students at any
time. Students are encouraged to engage in either the
National Certificate in Employment Skills Level 1, or
the National Certificate in Retail Level 2. Students are
supported in gaining work experience in a workplace
of their choice wherever possible to support their
pathway into either paid employment or further tertiary
training. Our training programme enables learners to
make informed choices about a career, with sufficient
knowledge to be more confident that they can succeed
in the wider community.
independent ENDEAVOURS
This service was set up in response to the ‘Pathways to
Inclusion’ initiative – with the Government directing
focus on providing genuine employment opportunites
and community participation for all people with
disabilities, including those who experience mental
health problems. The aim of independent ENDEAVOURS
is to provide opportunites for West Auckland clients
to re-learn or gain new living skills so that confidence
grows and independence is possible. The service
provides individual and group education programmes,
and community confidence courses which offer
• Communication skills/relationship skills/social skills
• Management of anger and other uncomfortable
• Self-esteem and confidence
• Coping with change
• Goal-setting and motivation
• Job search skills and overcoming barriers to
Those who have experienced disability have been asking
for services which supported them in pursuing their
employment goals for many years; not sheltered work
nor work preparation programmes, but ‘real jobs for
real pay’. Supported Employment is a response to that
request. WALSHtrust is contracted by the Ministry of
Social Development and the Accident Compensation
Commission to support over 100 people each year into
employment. The service has five full time and two
part time Employment Consultants working to place
our clients in work and support them to retain their
employment once it is achieved. The service plays a key
role in promoting healthy attitudes towards disability
amongst employers and the community at large.
Employment Consultants who have worked in this area
for many years, still speak of the dramatic difference
a job can make to people’s lives – how they see their
world; how they see themselves; and how they see their
future. WALSHtrust is a member of the Association of
Supported Employment in New Zealand (ASENZ) and
is actively involved in forums, conferences and training
within the Employment Support sector.
Services provided by WALSHtrust
jigsaw Peer Facilitation Services
jigsaw Peer Facilitation services are a community
support service run by trained staff whose background
involves a personal experience of mental illness and
recovery. The service is based in the community where
people have access to resources, social / support groups,
one on one support and Wellness Recovery Action Plans
to manage the recovery process and to help promote
connections in the community. Jigsaw Peer Facilitators
provide a service that supports people in their own
recovery, growth, self-determination, and wellness.
Mobile Community Based Mental Health
The service is client directed community support and is
based within the community of West Auckland focusing
on working with people who experience mental illness
to realize their potential in their home community. The
community support staff at WALSHtrust are dynamic
and work with a person’s strengths, networks and life
stage. People come in touch with our service when
they self refer for community mental health support or
when they are supported to refer through a family GP
or a mental health service. Our team members focus on
recovery and the knowledge that people can live well
in the presence or absence of mental illness. Our team
aim to help people to make informed choices when it
comes to accessing housing, budgeting advice, practical
day to day living choices, develop a wider social network
and how to work through some of the challenges that
people face in life. People meet with a community
support worker in their own home or at different
locations in West Auckland.
“It gets better and better.” – Iaeva
Housing and Recovery Services
WALSHtrust provides the recovery based services to
32 people within West and East Auckland area. In
addition to this, a further nine people are provided with
Accommodation Packages of Care in West Auckland.
The aim of these services is to provide a safe and
supportive home-like environment that is conducive
to preparing people for independent living, whilst at
the same time responding to their individual needs. To
this end, the services replicate so far as is possible, the
realities, responsibilities and obligations of community
Services are offered in assisting to develop and practice
general, social and domestic living skills which can
support successful social integration. Services may
• Provide strengths based focused support specific
to each individual
• Prioritise client interests/aspirations
• Identify natural supports that can be ongoing
in the wider community
• Utilise community resources as appropriate on
individual clients
“It’s very good living here at Pomaria.”
– Sione
“The short time I’ve been here has been
great for me because I’m here to learn and
pass all my units.” – Heather
Chairperson’s Review
guidance and management of the finances. Jacynth
Joblin, long time, dedicated community worker and
advocate passed away in April after a long illness.
We welcome Waitakere City Deputy Mayor Penny Hulse
as a new patron for our organisation. Penny has been
a great supporter and friend of WALSH for many years
and joins current patron and co-founder, Clive Hullett.
Penny will host a breakfast at Waitakere City Council on
October 7th to celebrate Mental Health Awareness Week.
This year WALSH has had much to celebrate and I
am proud to present this annual report and audited
accounts for the 2008-2009 fiscal year. Our Mission
of ‘your choice, your recovery, your community’ is
manifested both in this year and throughout our 20
year history.
Our achievements have and continue to be made
possible through the combined efforts of our talented,
skilled management team, workforce and excellent
governance. We have worked together to develop and
monitor the organisation’s budget, business plans and
strategic direction.
The Trust Board have met monthly and this year we said
farewell to two of our hard working Board members.
Thomas Wepiha retired and we thank him for his
While we reflect on another good year, we are well
aware that the environment we operate in continues
to change. Remaining true to our Mission and Strategic
Plan, are more important than ever. They must however
provide a framework for innovation and opportunities
to work in new ways; to challenge us as an NGO in
the operation and delivery of all our services. Good,
progressive and sustainable governance is also a key
to the success of the organisation. The Board has spent
time planning a review to look at policy, skills and
remuneration, and will continue that work during this
coming year.
To the many people who have contributed in many ways
to the year and the excellent results described in this
report, thank you for your support, your enthusiasm and
your good cheer.
Suzanne Sinclair
WALSHtrust Board
WALSHtrust Board Trustees
Back row left to right - Ian MacClure, Andy Cawston, Marihi Langford, Rob Warriner.
Front row left ro right - Dorothy McGray, Madhavan Raman, Suzanne Sinclair. Inset - Dr Bob Large.
WALSHtrust Annual Report 2009
WALSHtrust Board Trustees
Suzanne Sinclair
Relationship Manager, Central/Local Government Interface Team, Department of Internal Affairs.
Justice of the Peace, Ex MP for Titirangi, Former Auckland City Councillor.
Ian MacClure
Community Representative and a long serving member of WALSHtrust Board.
Andy Cawston
Chairman and Chief Executive, International Alliance of Guardian Angels NZ Charitable Trust. Ex Client, WALSHtrust,
Trustee, Waitakere SDA School, Ex Pricewaterhouse Coopers Senior Manager, Risk Management. Master Mason, #500
Lodge of the Liberal Arts.
Marihi Langford
Associate Service Manager, Maori Mental Health and Addictions, WDHB Director NZN8IV Enterprises Management
Committee Muriwhenua Incorporation, Iwi - Ngati Kuri
Dorothy McGray
Chairperson ACE Space - Waitakere Learning Shop, Community Representative on Project Twin Streams Opanuku
Stream Management/Advisory Group.
Madhavan Raman
Previously Regional Manager, Housing New Zealand Corporation, South Auckland Region. Now retired.
Dr Bob Large
Psychiatrist at Auckland Regional Pain Service, Auckland District Health Board.
WALSHtrust Annual Report 2009
Items Indicating the Highest Change Since 2008
I look for ways to do my job more effectively
I know how my work contributes to the
success of this organisation
The person I report to treats people with respect
I have the freedom and flexibility I need
to do my job
This organisation cares about the
well being of its people
This organisation has a clear vision of where its
going and how its going to get there
This organisation ensures that I am adequately
trained for the work I do
My job gves me a sense of personal achievement
I feel I am working for a successful organisation
I believe in what this organisation
is trying to accomplish
% of Staff Who Agree
Culture and Values
I get recognition when I do a good job
I feel my contribution is valued in
this organisation
Common Purpose
and Cooperation
Your Team
Your Job
and Development
and Recognition
Results Summary
Teams in this organisation work well
Poor performance is dealt with effectively
in this organisation
The pay and benefits I receive are fair
for the work I do
I feel informed about this organisation
and its activities
The person I report to communicates the
goals and objectives of our team effectively
I know how my work contributes to the
success of this organisation
Overall Perceptions
This organisation cares about the
well-being of its people
This organisation is interested in the
views and opinions of its people
% Change
WALSHtrust JRA/Unlimited Magazine
“Best Places to Work Survey” 2009
10 Highest Rating Items
Chief Executive’s Report
to a new, and more appropriate site utilising a number
of smaller, 3 bedroom houses in Pomaria Road. We have
been discussing a new future for Langford House for
some time; our appreciation goes to Wanda Condell
(Waitemata DHB Locality Manager) for her support with
this initiative. Langford House is now the subject of a
major refurbishment project to be undertaken during
the latter half of 2009, early 2010.
The last 12 months have seen some major developments
at WALSHtrust.
Our 2005-2012 Strategic Plan highlighted the
importance of introducing new sources of revenue.
In 2008, WALSHtrust was contracted to provide both
supported living and employment services to clients of
ACC. This has demanded adjustment and some useful
updating of some of our administrative processes.
Last year, we were also contracted by the regional office
of Ministry of Social Development to provide services
assisting people in their preparation for employment.
2009 was always promising to be a busy year.
In February we underwent a demanding (and very
helpful) audit against the contracts we hold with
Waitemata DHB. Of 242 audit items, we achieved a full
attainment against 225, with partial attainment against
just 17. A wonderful and immensely significant outcome
and achievement. It is the very first time that all our
mental health support services (not just Housing and
Recovery) have been required to submit to such a critical
In March, we took on the huge task of shifting our Level
4 Housing and Recovery Services from Langford House,
Like many NGOs across the country, we have been
preparing and updating our procedures and systems to
report to the Programme for the Integration of Mental
Health Data (PRIMHD). In June we submitted our first
“live” report to the Ministry of Health; one of less than a
handful of NGOs to have achieved this milestone.
Over the last 18 months we have been working alongside
Wellink Trust (Wellington), Pact (Dunedin), and Comcare
(Christchurch) to explore the establishment of a
formal, national coalition of organisations. In July, the
ARC Group was launched at a function in Wellington.
Collectively we have committed to opening our
organisations to exchange ideas and learn together.
We see this as creating a powerful mechanism to drive
provision of outstanding community based mental
health support services, refinement of evidence-based
practice and development of a high quality, dedicated
and capable workforce. ARC Group members now
recognise and acknowledge their interest in the success
of each other.
It has taken determination, perseverance, courage and
hard work (over a number of years) to get us to this
point. We have clearly made some progress towards
“healthy lives shaping healthy communities”. We have
also set a new benchmark for ourselves to maintain.
There has been no magic trick performed here. Staff at
WALSHtrust show a real willingness to develop their
skills and capabilities to better respond to the needs of
people who use our services.
The Future of Community Health Services In Australia, ; a paper written at the request of Professor David Richmond,
Department of Premier and Cabinet, New South Wales Government. Authors: Alan Rosen, Roger Gurr, Paul Fanning
Chief Executive’s Report continued
Continued over page
This last year has also seen us employ some really good
people; very knowledgeable and experienced people.
We have tried to encourage trust and develop a focus on
a clear mission.
If you’ve got smart people, all focused on the same
mission, heading down the same path, then eventually,
if not inevitably, you find that you will make progress.
The kinds of achievements WALSHtrust has enjoyed
recently are never just given; they must be earned. We
are incredibly grateful to everyone who has contributed
to and been involved with WALSHtrust during the
last 12 months. You should be very proud of your
accomplishments and contribution.
As the New Zealand economy promises a slow recovery
from recession, mental health services are finding
themselves under pressure to better account for huge
increases in funding received over the past 10 years.
And this reality should be welcomed. In spite of these
increases in funding, access numbers have remained
comparatively static. In spite of these increases, the
ratio of funding received by community-based non
government organisations has trended downwards. In
spite of these increases many District Health Boards
continue to struggle to keep in check, if not reduce,
historical deficits. A paper prepared for the New South Wales State
Government in 2008 strongly argued that hospitaldominated care produces limited health outcomes and
is in fact, an unsustainable strategy. By contrast the
paper highlighted community-centred health care as
more efficient and cost effective. The authors note, with
some envy, comparative evidence of this contrast that
has emerged in New Zealand - particularly within the
provision of mental health services.
The social exclusion of people who experience mental
illness has a huge impact not only on the people
themselves, but also on our communities. A diagnosis
of mental illness not uncommonly leads to a downward
spiral of unemployment, poverty, family/whanau
breakdown, loss of home, status, friendships and regard,
and further deteriorating health. If we are to effectively
promote the social inclusion of people who use mental
health services, then we also need to ensure the social
inclusion of those services themselves.
New Zealand clearly holds an enviable position, and
in many ways has led reformist approaches to mental
health service provision. The next steps as we struggle
through a global economic recession, and flu pandemic,
might be inspired by Rahm Emanuel, Barack Obama’s
chief of staff: “You never want a serious crisis to go to
waste. It provides an opportunity to do things you could
not do before”.
Rob Warriner
Chief Executive
Education, Employment and
Business Development Services
develop employment understanding, gain robust skills
and begin job search. Already the clients are benefiting
from working more intensively and helping each other
as a client support group.
Over the year all staff have made a concerted effort to be
“in touch” with stakeholders. This has led to some great
opportunities to deliver the WALSHtrust message which
was evident in the Waitakere “After 5” held in March at
Hickory Avenue where over 100 staff and local employers
gathered to meet and be presented with “what we do”
by Rob Warriner, our Chief Exectutive.
Changes and Challenges and Celebrations
Since July 2008 we have said farewell to a number
of staff from the Employment Support Services and
welcomed some new faces. We would like to recognise
the contribution each has made in their own individual
Jay Brown left our education team in December last year
to go to Australia and we would like to acknowledge
his very distinctive input into our students and also the
great DVD he produced for the end of year celebrations.
Patrick Harris and Marianne Harlaar left
EmploymentWorks! in the new year to go on to other
related services within our community and applying
their special skills in new ways.
In February we welcomed Paul Revill to lead our
Employment Services team and we added Stephen
Cullen to our Training Service, Julie Redman and Hope
Ridout to our Employment Service, Jayne Gray, Michael
Lau’ese and Keleni Talau to our Peer Facilitation Services
and to the new service Preparing for Work we added
Barbara Woodman and Robyn Faucett. It has been great
to see these new staff engage in these roles and quickly
become valuable and effective contributors to our
clients and services.
This year we have added the Preparing for Work contract
to the suite of services we provide for Work and Income
offices in Central Auckland. This has offered us new
opportunities to work with a different client base and
stakeholders. Response to the service so far has been
extremely positive.
EmploymentWorks! and independent ENDEAVOURS
have introduced “Toolbox” seminars; these seminars
offer weekly opportunities for clients to learn and
Preparing for Work
Late in 2008 WALSHtrust was awarded the contract for
Preparing for Work assessments for Central Auckland
Work and Income offices.
The assessments assist case managers and sickness and
invalid beneficiaries plan for returning to the workforce
or training and outline the possible steps and support
they might need to take to get there.
The service is mobile and two staff work across the 13
individual Service Centres from Avondale to Waiheke
Island and as far south as Otahuhu and Glen Innes.
Clients are booked in advance for interviews which are
mostly conducted in the referring Work and Income
Since the service started in October last year we have
quickly gained a positive reputation with clients and
case managers alike and we have been able to deliver
reports to them in half the time required by our
Work and Income staff have been highly supportive
to our staff and feedback has been extremely positive:
“Totally professional approach to our mutual clients always looking to go the extra mile to ensure smooth
and streamlined services.” “I found your service/
professionalism/expertise faultless… great feedback on
a weekly basis”.
This is high praise from our clients. The service has been
re-contracted for another year and we look forward to
continuing positive results.
Paul Look
Education, Employment and Business Development
Services Manager
WALSHtrust Annual Report 2009
General Manager’s Annual Report
received increasingly positive feedback from our clients
and families as they attain their goals and aspirations.
I would like to take this opportunity to recognise the
steadfast contributions of our support teams, whose
work is the basis for the organisation’s success.
To ensure our continued evolvement and sense of focus,
we have recruited strategically, which has seen the
strengthening of our leadership team. The addition of
individuals with extensive and proven professional and
leadership experience has reinforced our confidence in
the pursuit of our objectives for the coming year.
WALSHtrust’s dedication to making a difference, to
assisting those when required and to drive its vision
“healthy lives shaping healthy communities” to ensure
all individuals can participate in the communities they
choose, is the foundation of our success.
The past 12 months has seen the acknowledgement that
our determination is valued and the work we complete
is at the forefront in the delivery of individualised
support. Our successful participation in two intensive
external audits, coupled with the achievement of
the Waitakere Business Award for Training and
Development, has affirmed our belief that our pathway
towards the achievement of our vision is resolute.
We have continued in our quest to enable people to
fully participate in the lives they wish to lead and have
We feel privileged that during the past year we were
given the opportunity to deliver support to individuals
associated with Accident Compensation Corporation.
Whilst in the early stages of its development our
experience to date has been favourable and we
anticipate this service to grow significantly over the
coming year.
Last year’s report reflected our 20 year history and it was
with great pride that we celebrated the outstanding
work of our predecessors. I am confident that with the
current passion and commitment of the staff, our future
holds many opportunities. We will ensure that the
determined spirit that has come to symbolise WALSH
over the years, remains strong.
Will Ward
General Manager
“The past 12 months has seen the acknowledgement that our determination is valued
and the work we complete is at the forefront in the delivery of individualised support.”
Human Resources, Training
and Development
opportunities offered, including those accessed through
the Skills Based Remuneration Framework, and have
contributed to the value the Trust can offer clients
through putting their new skills and understandings
into everyday practice.
Last year, staff commitment to the further development
of their skills and competent practice stood out, and
was rewarded and recognised in the community by
WALSHtrust receiving the 2008 Waitakere Business
Award for Training and Development. A great
achievement, particularly considering the calibre of
the other finalists for the Award; Mega Mitre 10 and
Canam Construction. The Award publicly acknowledged
the commitment of the Trust to excellence and best
practice in the provision of support to our clients; we
can stand tall amongst organisations in West Auckland.
The prize included funding for Unitec courses; two staff
members took advantage of this great opportunity and
successfully applied to use the prize money to further
their studies.
All staff, at every level of the organisation have
participated in the training and development
Every year, the WALSHtrust Board present the “Oscar “
Award which is given to a staff member judged by the
Board, based on nominations from staff, as having made
an outstanding contribution to the Trust. In 2008 this
award was presented to Barbara Reid for the efficiency,
friendliness and professionalism she brought to her
role in reception. In addition, through the year, four
staff were presented with a “Golden Globe” Award in
recognition of their excellent contributions and these
were, Sandra Lord, Otis Yancey, Rebecca Goldsmith and
Cintamani Mallinson.
It was particularly pleasing to achieve very positive
feedback in all areas from a comprehensive external
audit carried out in February 2009. The focus for
HR will be to maintain the high standard of systems
and processes and continue to look for quality
improvements in 2010.
My appreciation and grateful thanks go to everyone
who has provided me with assistance, support, feedback
and suggestions throughout the year helping me to
achieve positive HR outcomes for the WALSHtrust.
Pam Tate
Human Resources, Training and Development Manager
“We are proud of the outcomes achieved through hard work, collegiality, commitment
and enthusiasm. All are to be congratulated for the successes and achievements.”
West Auckland Living Skills Homes Trust Board
Profit and Loss Statement
As at the 30th June 2009
Income for Services
This year
Last Year
Direct Costs
Legal Fees
Bank Loan Interest Paid
Other Staff Costs
Wages & Salaries
Agency Staff Cost
Administration Costs
Note 1
Depreciation (Equipment)
Sector Development Costs
Note 1
Depreciation (Bulidings)
Vehicle Costs
Total Expenditure
Operating Net Surplus (-Deficit)
Non-operating Income
Transfer to Reserve Fund
Donations Received
One-Off Payments
Interest & Dividend Received
Net Surplus (Deficit) after non-operating income
Net Surplus (-Deficit) after Transfers
Statement of Financial Position As at the 30th June 2009
Total Accumulated Trust Funds
This is represented by:
Cash & Bank Funds
Prepayments (Insurance)
Wages Advanced
MoH Debtors
Tenacy Bond
Total Current Assets
Trade Creditors G.S.T. Payable
Holiday Pay Accruals
Other Specific Grants
Packages of Care Flex Funding
Accrued Autumn Payment
Total Current Liabilities
Working Capital
Note 1
As per Schedule
Note 2
Loans and Mortgages
Total Net Assets
Dated / / 2009
Dated / / 2009
The notes and accounting policies form an integral part of these financial statements.
WALSHtrust Annual Report 2009
WALSHtrust Annual Report 2009
European Union of Supported Employment
In May I was fortunate to be able to attend the
conference of the European Union of Supported
Employment (EUSE) to present an 80 minute workshop.
The workshop was titled: “Supported Employment, at
the Leading Edge of Mental Health Development in New
The title offers a double edge. For those who believe
that it is not at the leading edge, the response is “then it
should be”. Those who agree will already recognise the
invaluable by-products of having a job such as income,
new roles and responsibilities, well-being, meaning,
participation… social inclusion.
The last point risks becoming another buzzword; but it’s
relevance is profound. “Adults with long-term mental
health problems are one of the most excluded groups
in society. Although many want to work, fewer than a
quarter actually do… Two thirds of men under the age
of 35 with mental health problems who commit suicide,
are unemployed”. (Mental Health and Social Exclusion Report, Office
of The Deputy Prime Minister.)
The workshop strongly featured the development
and effectiveness of supported employment services
in New Zealand. We had a great, enthusiastic and
participative audience (enjoying a sugar rush from the
pineapple lumps we distributed!) which made for some
provocative discussion.
Probably the key theme was the importance of
consistently measuring the effectiveness and quality
of services. There remains doubt (often unexpressed)
about the ability of people who are disadvantaged by
mental illness, to work in the mainstream workforce.
New Zealand is able to boast great examples and strong
evidence of supported employment in action, to a
standard on a par with the best in the world. However
we are challenged by 1) a lack of evidence based in
consistent and robust measurement and evaluation of
outcome indicators, and 2) (and not unrelated to the
former) our “great examples” being quite isolated and
not consequent nor responding to a clear strategy for
Rob Warriner
Chief Executive
“The workshop strongly featured the development and effectiveness of
supported employment services in New Zealand. We had a great, enthusiastic
and participative audience.”
Workforce Development
WALSH staff develop their work skills through a variety
of study courses. This year we congratulate Krista
Gosney, Anita Keukeu and Sifa Makatapama who all
successfully completed their one year study goals.
Krista, Anita and Sifa were interviewed in August to
find out how they found study in their chosen course
- Diploma in Mental Health Support Work and the
Certificate in Mental Health Support Work.
All three spoke highly of their study establishments at
MIT and Mahi Tahi Trust - the friendships made, the
support and nurture received from staff, but mostly
their achievements! The ‘Leadership and Structure’
paper was a challenge as Krista said:
“... in the end it became my best
assignment and I really enjoyed it! I learnt
a lot about the Ministry of Health while
doing research for my essay. I also learnt a
lot about ethics...”
There were challenges in other ways, particularly
around meeting family needs as Anita explained:
“My study was full-time and a challenge
to balance family ill-health, work and
assignments - not easy… I still can’t believe
I have finished my course and I would
definitely recommend it to others”.
Sifa found all papers challenging and fun:
“Now I miss studying - not having
somewhere to go or something to do and
getting the results back was such a great
feeling that I looked forward to each time”.
WALSH’s support of tertiary level education in mental
health continued this year in July. We were pleased to
assist six to seven second year Nursing students from
The University of Auckland, with their Mental Health
Community Services Project. WALSH set up a two hour
morning orientation of key WALSH staff who talked
with the students about such things as their role, the
provision of service areas, history and management of
client presentations, general answering of questions
and a catered lunch! The students completed their
project with a group presentation about their visit to
WALSH to their peers and several WALSH staff were
invited to the university as guests. Overall it was a
successful visit with positive, valuable feedback.
Earlier in the year three Community Support Workers,
Rebecca Goldsmith, Liz Bowman and Kevin Amanaki
attended the annual Community Support Workers
Summit, a two day conference in Wellington. The
development of their website Aotearoa Mental Health
and Addiction Support Workers: www.supportworkers. arose from the conference - our staff were
excited to be a part of this and promote it.
Skills Based Remuneration and
Development Framework
The Trust’s Skills Based Remuneration and Development
Framework continues to provide a structure by
which participating staff can demonstrate, through
assessments, their range of competencies over the
required skill sets for their role. The Framework is a
vehicle that supports skill development, competency
and critical reflection. Over the past year staff have
increased their knowledge and understanding,
identified their strengths and have been supported
to become increasingly competent in their daily
professional practice. 122 skill sets were successfully
completed during the year and these successes
contributed to increased remuneration.
Workforce Development
Excerpt taken from
Rebecca Goldsmith
Job: Mobile Mental Health
Community Support Worker
“I believe everyone has a
right to a satisfying life and
so I love my role as mobile
mental health community
support worker because
I’m supporting people to
achieve that”.
I work for WALSHtrust,
a community-based mental health support service provider
in Waitakere (West Auckland). Our clients typically have
experience of axis 1 diagnosis such as schizophrenia, bi-polar or
major depressive episodes.
I provide practical support to clients’ in their homes, or
somewhere of their choice in the community, by supporting
them in achieving goals they’ve identified to regain
independence. This could involve anything from finding
accommodation, to overcoming anxiety about leaving the
house, or reconnecting with family.
We follow a recovery and strength model based on the belief
that people can recover from mental ill health and have a life
worth living.
We build on past achievements and learning, emphasising
positives rather than deficits.
This role also has a strong
advocacy aspect to it.
Our caseload depends on our
client’s needs. Some clients
only need to be seen once
a week for an hour; others
will require more intensive
support involving several
planned visits throughout the
Strong listening skills are
key; if you come in with the
attitude that you know best,
then you’re not listening to
your client and your support
does more harm than good.
The relationship is essential
– without trust you have
nothing. We also have to set
professional boundaries to
avoid confusion about nature
of the relationship. We are not
there as a friend.
WALSHtrust has great
coaching and supervision
processes in place. Working
in the community can
be isolating so it is really
important to have people back
at the Trust to brainstorm and
I’ve been in this job nearly
two years. We have two teams
of six staff, each with a team
Excerpt taken from employment today September/October 2009
WALSHtrust Annual Report 2009
If you’re thinking about
working in mental health, this
job will give you very good
grounding because you are
involved with people experiencing mental ill health.
Nothing in books will prepare
you as well.
TrainingWorks! began the year with Stephen Cullen
joining the team after the resignation of Jay Brown.
Steve brings with him the experience of teaching
“Antarctic” programmes in schools throughout the
country and more recently teaching sport development
programmes in Auckland. He has settled into WALSH
very quickly and has developed a great rapport with
The year got off to a bit of a slow start but after the midterm break our student numbers are at capacity.
This year we have maintained our focus on the National
Certificate in Employment Skills Level 1, however the
National Certificate in Retail Level 2 remains available
for students with a strong desire to work in retail and
the aptitude to work on this programme is in a self
directed manner.
An early highlight for the students this year was the visit
of Shortland St actor Ben Mitchell and his producer Moe
Hobbs. He shared the inspirational story of his journey
into acting as a career and Moe explained the workings
of a television programme like Shortland St. This visit
was thoroughly enjoyed by all students.
With some further changes to the way we do “Work
Experience” 12 students undertook work experience
placements from 15-23 June. Students were again
encouraged and supported in finding their own work
experience and those who were unable to do so were
found placements by the tutors. It was a positive
experience for all concerned with good connections
being made with employers and with students gaining
skills and confidence for the work place. TrainingWorks!
are grateful to the employers who were willing to
provide this opportunity to students.
Tutors have completed or are in the process of
completing their NCALE (National Certificate in Adult
Literacy Education) giving further impetus to the focus
of the embedding of foundation literacy and numeracy
skills throughout the training programme.
In assisting students to develop the levels of attendance
and punctuality required for the programme and to
enter into the working world TrainingWorks! have
initiated a “Student Attendance Incentive” scheme
allowing students to be recognised and rewarded for
excellent attendance and punctuality. This has been
received positively by students with a number working
hard towards incentives which include a digital camera.
Again we are grateful for the support of individuals and
businesses in the provision of incentives.
It is always a joy to hear the success stories of former
students. We enjoyed the visit of a former student
who shared with current students her journey from
TrainingWorks! to her recent completion of a Level 4
Makeup Artistry course and the opportunities this has
given her.
TrainingWorks! looks forward to further positive
outcomes for our students and being part of their
journey to achieve their goals.
Gail Tongs
“I enjoy being on the TrainingWorks! course held at WALSHtrust. I’ve met some good
people and there’s a lot to learn. The course is an opportunity for me to improve myself
and prepare for work - I’m looking forward to the future.” – David
The supported employment service at WALSHtrust
(EmploymentWorks! - EW) continues to go from
strength to strength. The team has grown in the first
six months of 2009 with the addition of Paul Revill as
the Employment Support Services Team Leader, Julie
Redman as a part time Employment Consultant and
Preparing for Work assessor and Hope Ridout as the
Employment Support Facilitator, assisting the team
leader with initial client meetings and facilitation of
workshops such as Toolbox 4 Work.
These additions have added even more experience,
skills and relevant expertise to a team that is already
performing very well. Two of our employment
consultants are enrolled in the first ASENZ (Association
for Supported Employment in NZ) organised National
Certificate in Employment Support. They are managing
the work/ study/ life balance well and are over half way
to completing the course. The EmploymentWorks! team
is collectively brainstorming ideas/ strategies to keep
the momentum of successful employment outcomes on
the up, and to combat the negativity that exists in the
media about the current economic climate.
Our ACC contract for supported employment is
also developing well. Referrals are on the increase
and the EmploymentWorks! team have built strong
relationships with the ACC offices in Henderson, North
Harbour and Manukau. Stakeholder management
and regular communication with the ACC service
co-ordinators are important factors in the continued
success of this service.
Toolbox 4 Work is a joint collaboration between two
WALSH Services EmploymentWorks! and independent
ENDEAVOURS meeting an increased demand in referrals
to both services. It addresses the support needs of
our clients for up-skilling in job search techniques,
the ability to actively job search with support and
connecting with other networks and job seekers. The
workshop has been well attended from the start and
interest is growing across WALSHtrust services and
within the wider community and health sector.
Paul Revill
Employment Support Services Team Leader
Students’ Comments
“What I like best about the course is the help the tutors offer us. What is interesting
about it is it gets me out of the house. It also gives me something to do. I enjoy my time
here because it is good for me. I like the way the course has good ways to learn. The
tutors do a very good job.” – Ed
“What I like best about this course is that the tutors are nice and I like coming to course.
I think you meet lots of new people and you can also get to meet the tutors and what
they like. And you get your NCEA level 1.” – Mohammed
“I like the WALSHtrust because of all the things they have to offer you that would benefit
you in a working environment. – Fred
“I have found the course ideal for me because it gets me out of the house, I learn things
and discover things about myself. Most people are kind. I’m learning the computer and
I’m starting to remember English, reading, maths and spelling. Eventually I want to be
in a paid job.” – Tina
“Have started a course full time with the WALSHtrust, have been coming now for 7
months. It has boosted my confidence and communication and self esteem. I enjoy the
company and the people in the classroom and playing games, and doing units. I also
enjoyed the work experience in June, working for Briscoes.” – Carol
WALSHtrust Annual Report 2009
independent ENDEAVOURS
independent ENDEAVOURS is into it’s fifth year of
operation, providing residents of Auckland with
opportunities to re-learn or gain living skills to increase
confidence and independence in participating in their
community. The service is constantly changing to meet
client needs and provides a range of workshops that
cover a number of aspects of community life.
We are currently providing two streams to address
client needs: Experiential and Education Workshops
Natural Prospectz experiential workshops are a series
designed to offer different levels of experience, with
opportunities to explore the local environment, and
this year the second in this series ‘Natural Directionz’
was held and proved to be a great success. ‘Natural
Directionz’ is a fun and challenging confidence building
course in the Henderson community,.and is designed for
people to just ‘have a go’. We engage with local facilities,
like the library, and engage in activities to test comfort
zones, like rock climbing and kayaking. Group members
give each other great support and encouragement and
this stimulates inspirational discussions about selfesteem and motivation.
The workshops we offer aim to promote:
• Self- esteem and confidence
• Management of anxiety, anger and other
uncomfortable emotions
• Goal-setting/motivation/resilience
• Coping with change
Opportunities are also provided from time to time
for people to become more involved in their local
communities through events and projects. These are
embraced with vigour and feedback is always very
Independent Endeavours is about meeting needs and
encouraging positive change. We look forward to those
changes and challenges in the year to come.
Chris Tennent (NZROT)
Development Facilitator
“I like coming to WALSHtrust because of the positive atmosphere. Making friends is the
best. I enjoy the assignment texts that are given and completing them is always a buzz.
I also enjoy the walks we have and the time we spend at the computer cafe is awesome.
Two thumbs up for WALSHtrust.” – Delwyn
jigsaw Peer Facilitation Services
It isn’t easy being a peer support worker, when a big
part of the job is to bring your personal “stuff” right out
in front for all to see. It takes guts, determination and
a huge sense of self-awareness to carry around your
“baggage” on a daily basis, along with your work skills
and knowledge. Our staff work really hard to support
their clients and it is the connection and true empathy
that creates such supportive relationships that foster a
sense of belonging and purpose for everyone involved.
Jackie Kenyon
Peer Support Leader
One word that sums up the last 12 months for Jigsaw
is ‘growth’.
It is ironic really that this word which represents the
“G” in “jigsaw” should take such a centre stage for the
service and staff instead of the clients who it is aimed at.
But that is really the whole essence of our service. We
accept that we are not the experts; we accept that just
like the people we hold the hope for and support, we like
them are constantly learning and growing. So just like
small children learning to walk, we, a young service who
often learns by falling, is growing up. Yep we are big
kids now, we are walking the walk and talking the talk.
We are taking responsibility for everything we do, (and
analysing it) whether it be supporting a client or taking
ownership of our service delivery goals. The training
wheels are well and truly off and we are moving forward
in more ways than one.
This brings me to one of our main highlights of the past
year. We moved house. Yes we moved to our own little
“place” out in the community, finally completing the
peer support philosophy that peers can access peers
in a community setting away from waiting rooms and
clinical offices. But what makes this so special is that we
moved into the cottage at Langford House, which is the
very site where WALSHtrust began some 21 years ago.
So surrounded by beautiful trees, grapes on the vine
and a cat to pat on a daily basis, I realise that one could
not ask for much more in a working environment. Who
would have thought many years ago when WALSHtrust
started residential care for “consumers” with mental
illness, that 21 years later the “consumers” would be
running a service right there on the same site. Isn’t it
fantastic to see that times have changed? The thought
of this gives me a great sense of pride that jigsaw has
been part of the changes that are occurring in the area
of mental health, and that WALSHtrust are right there at
the forefront.
WALSHtrust Annual Report 2009
Clinical Leader’s Report
Since taking over the role of Clinical Leader in November
2008 I have been extremely impressed with the fantastic
work that has been done and is still being achieved at
The start of 2009 has been extremely busy for us,
with one major audit being conducted in February.
This audit looked at two main contracts we have with
the Waitemata District Health Board. The feedback
we received from the auditors was positive and was
reflective of the great work that has been done over the
last year to bring our services in line with national and
local best practices.
The next major focus in early 2009 was to move
Langford House to Pomaria Road. This was a big decision
for us to make as Langford House was WALSHtrust’s first
house 21 years ago! Pomaria Road is made up of four
newly furnished three bedroom houses, with each house
having its own lawn and carport. The move did present
a few unexpected challenges, however it also opened up
numerous new opportunities for us to explore.
The appointment of Kerrie Anderson as the Clinical
Advisor in early March has allowed for individual
clinical support to be offered across all the Housing
and Recovery and Community Support Teams, allowing
the service to continue to provide innovative tailored
support for all individuals choosing to use our services.
Lastly, I wish to thank the clinical teams and the other
NGO’s for supporting the work that we do and for the
work that they are doing in our local community.
Robyn Cliff
Clinical Leader
The Elaine Underwood Scholarship
The specific purpose of this scholarship is to support
young people and/or users of mental health services
to successfully complete undergraduate study (such as
the Diploma in Mental Health) or post-graduate study
which has clear relevance and links to the development
of community based mental health services in New
WALSHtrust makes available $2,000 every year to the
Elaine Underwood Tertiary Education Fund. The fund
provides financial assistance in the form of a one-off
grant (for a maximum amount of $500 per individual
in any 12 month period). Applications can be made
through the WALSHtrust website in October www.walsh.
The Elaine Underwood Scholarship was established in
memory of Elaine Underwood – a special individual
who worked tirelessly in the west Auckland community
on behalf of those with mental ill health, and whose
passion and vision is inspirational to many working
within the mental health sector today.
WALSHtrust is committed to the ongoing development
of community based mental health services through
workforce development and involvement in the
community. In this regard we aim to facilitate access
to educational opportunities for young people and/or
users of mental health services through the provision of
This was WALSHtrust’s fourth year offering the Elaine
Underwood Scholarship and we continue to see a
good number of people applying. Three people were
fortunate to be successful in their application this year.
All three attended the presentation ceremony in January
2009 and were awarded with the Elaine Underwood
Tertiary Education Fund Scholarship in the form of
a cheque, to support them in their studies towards
community mental health. Congratulations go to:
Deborah Heke
Kevin Amanaki
Tomy Joseph
The scholarship is offered by the WALSHtrust Board
in memory of Elaine.
WALSHtrust Board
Mary Leighton – ACC
Peter Conaglen – Auditor
Karla Bergquist – WDHB
Wanda Condell – WDHB
Anna Macnicol – Ministry of Social Development
Angela Verhoeven – HealthWest PHO
Chris Hanford and the team at Drake
Sally Cole – BVQI
Marion Blake and David Bradley – Platform
Keri Woods – Psych Assessments
Paula Bennett – MP
Ross Henderson – HR Consultant
Lynne Pillay – MP
Rob Coltman – Fortune Manning
Fiona Ironside and Howard Dawson – DHB Funding
Davenports West – Lawyers
Tony Forlong – Kumeu Taxation Services
Gary and Ann Vittle – Vittle Panelbeaters
Donny Rangiaho/Phillip Kohunui – Mahi Tahi Trust
All Seasons Pharmacy, Te Atatu South
Emma Dore – SF Auckland
Hollings Pharmacy, Glen Eden
Peter van Dam – SF Auckland
Pharmacy One, Ellerslie
Judi Clements – Mental Health Foundation
Brian Caston – Vitality
Helen Wood – Waitemata DHB
Charmaine Hyland – Context Architects Ltd
Kerry Davies – PSA
Roy Wilson – Career Moves
Waitemata DHB Adult Mental Health Service
Tyrone Pini – ASENZ
Naomi Cowan – Equip
Pat Watson – Community Waitakere
Margaret Marsh – PC Tutor
John Wadsworth – Waitakere Business Enterprise
Tertiary Education Commission
Jeffrey’s Plumbers
Lorna Murray – Connect SR
Rhonda and Noel Harris – Abbey Press
David and Julia Vale – Helio Design Ltd
ARC Group Members – Virginia MacEwan (Wellink),
Kay Fletcher (Comcare) and Louise Carr (PACT)
Rui Rodrigues – AUT
Abycgan Devitt – Trainer
Losa Pattison – ensa Consultancy Ltd
We would also like to thank the many employers
in the Waitakere City community who support
TrainingWorks! in placing our students into work
experience and again the many employers who
support EmploymentWorks! – making a reality, the
inclusion of people who have been challenged by
mental ill-health in the mainstream workforce.
And not forgetting the reason for WALSH - a BIG
thank you to the people in the community who
choose to use WALSHtrust mental health support
services. Thank you!
Donny Rangiaho (left in photo) passed away
suddenly in May 2009.
Kua hinga he totara i te wao nui a Tane.
No reira, haere nga mate,
haere nga mate, haere nga mate,
E koroma, e kui ma, haere ra.
Nga totara nunui o ia wahi
Staff Directory as at September 2009
Mr Clive Hullett
Kaumatua and Kuia
Bill and Violet Tangariki
Davenports West
Peter Conaglen
Tax Advisor
Tony Forlong (Kumeu Taxation Services)
Penny Hulse (Deputy Mayor Waitakere City)
Trust Board
Suzanne Sinclair
Andy Cawston
Ian MacClure
Chief Executive
Rob Warriner
Senior Management Team
General Manager
Marihi Langford
Dorothy McGray
Dr. Bob Large
Madhavan Raman
Will Ward
Education Employment and
Business Development Manager
Paul Look
HR, Training and Development Manager
Pam Tate
Ken Sutadisastra
Executive Secretary
Fiona Mackenzie
Administration Co-Ordinator
Helen Feu’u
Office Assistant
Marian Taylor
Office Assistant
Leanne Cole
Accounts Assistant
Robyn Blair
Receptionist Barbara Reid
Mobile Community Support Services
Team Leaders
Cintamani Mallinson Fiona Power Mental Health Support Workers Community
Sandra Lord
Chris Warren
Cooper Watkins
Hernan Barrionuevo
Ashis Kumar De
Karen Schmid
Julieanne Manoa
Rebecca Goldsmith
Daniel Hewitt
Sonia Veelenturf
Winky Smith
Hannah Young
Daryl Sims
Michael Lau’ese
Community Services (Other)
jigsaw Peer Facilitation Services
Team Leader
Jacqueline Kenyon
Peer Support Workers
Jayne Gray
WALSHtrust Annual Report 2009
Staff Directory as at September 2009
Team Leader
Paul Revill
Employment Consultants
Lucy Loulanting
Ken Thomson
Hope Ridout
Neenu Madan D’Souza
Bronwyn Friend
Gail Tongs
Steve Cullen
independent ENDEAVOURS
Chris Tennent
Julie Redman
Jonathan Aldom
Housing and Recovery Services
Clinical Leader
Robyn Cliff
Clinical Advisor
Kerrie Anderson
Quality and Service Development
Don Anton
Housing and Recovery Co-Ordinator Glenda Billings
Team Leaders
Betty Cooper
Sam Bogitini Tuniyaro
Quentin Gregory-Hunt
Residential Mental Health Workers
Lisa Rex
Richard Sum
Tim Weston
Otis Yancey
Deborah Heke
Dominika Salagierska
Anastasia Forbes
Anita Keukeu
Mohammed Shahabuddin
Kris Gorbert
Maureen Reid
Penny Mansell
Nalini Singh
Anne Luby
Randhir Singh
Rosemary Ikhu-Omoregbe
Unna Brown
Suzanne Johnson
Tomy Joseph
Alexis Ntawe
Elizabeth Bowman
Rosario Dias
Teresita Runciman
Wendy Martin
Mohmoud (Chris) Ammar
Lindsay Lightfoot
Raj Devi
Prakash Rajarao
Linda Williams
Sherry Xaio
Rodrigo Barahona Sarai Tufala
Calvin Tairua
Kevin Amanaki
Krista Gosney
Kedar Uprety
Sifalina Makapatama
Vika Mahina
Julia Woolford
Carole Ritchie
Nelson Augustine
Shashank Regmi
Mishka Paterson
Tai Amituana’i
Mary Joseph
Mamachen Thomas
Interview Panelist
Gerrard Leslie
Tina Elder
Mishka Paterson
Derek Thode
Heather Meikle
Desmond Bellette
Stephen Bellette
Health and Safety Client
Mishka Paterson
Quality Forum Client
Heather Meikle
WALSHtrust Annual Report 2009
8 Hickory Avenue, PO Box 21865, Henderson, Waitakere City 0650, New Zealand
Phone 09 837 5240 Fax 09 836 6341

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