Righttime Medical Care`s Press Kit

Simplifying access
to trustworthy
medical care
a brief introduction
Twenty-five years ago, a group of local pediatricians, led by Robert G. Graw, M.D.,
realized that working parents needed care for their children in the evenings and on
weekends. In 1989, the group opened Nighttime Pediatrics in Annapolis, Maryland.
Offering after-hours medical care between 5pm and midnight for 365 days a year,
Nighttime soon became the trusted destination for children’s health beyond regular
doctor’s hours while setting the highest standards for quality and care.
2014 – 2015
Years
ng 25
Cele brati
Righttime Medical Care
celebrates 25 years
of caring for the
communities we serve
December 1989
Founded in Annapolis, Md.,
as Nighttime Pediatrics,
pioneered the concept of
pediatric urgent care
March 2011
1990s
HeadFirst Concussion Care
begins as the community
model for the education,
evaluation and treatment of
mild Traumatic Brain Injuries
Two new Care Centers
open and services expand
to include providing
urgent care for adults
2010s
2000s
Righttime expands to
13 Care Centers in 5 counties
and continues to grow
Righttime grows to six Care
Centers and expands hours
to open at 11am
January 2010
January 2007
New name and
identity of
Righttime
Medical Care
reflects growth
and expansion
Mobile Care Center
commissioned to provide
health education and
emergency assistance
June 2009
Innovative, bright new
site design revealed at
the Righttime Care Center
in Gaithersburg, Md.
Copyright © 2016. Righttime Inc. All rights reserved.
a pioneer in urgent care
Our Story
2016
• Righttime continues to expand into the Maryland communities of Waldorf, Catonsville,
Bethesda, and Towson for a total of 17 locations and six counties.
2015
• Righttime Medical Care celebrates its 25th anniversary with a year of events and activities.
2014
• Righttime Medical Care opens its eleventh Care Care Center in Pikesville, Maryland, marking
the first location in Baltimore County and the fifth county in its geographic reach.
• Righttime opens in Germantown, Maryland, its fourth Care Center in Montgomery County.
• Righttime Medical Care opens its thirteenth Care Care Center in Silver Spring, Maryland,
which is the fifth in Montgomery County.
2013
• Righttime Medical Care expands its reach to four counties with the opening of its tenth Care
Center in Frederick, Maryland.
2012
• The community of Olney, Maryland, is home to the latest Righttime Care Center.
• Righttime Medical Care launches its concussion awareness program, HeadFirst Sports Injury
and Concussion Care, in Anne Arundel County, Maryland.
continued
Copyright © 2016. Righttime Inc. All rights reserved.
2011
• Righttime’s flagship Care Center in Annapolis, Maryland, receives a facelift that also doubles the space.
Unique features include comfortable private seating. an outdoor wellness garden, engaging colors, textures
and art, and environmentally conscious LED lighting, non-toxic paints and recycled materials.
2010
• Celebrating its 20th year, Nighttime unveils a vibrant new identity to highlight its purpose of providing
urgent care services to patients of all ages. Under the new name of Righttime Medical Care, the company
remains steadfast in its commitment to the same high-quality, convenient and affordable care for which it
had always been known, but under an identity that would unify and strengthen its expansion.
• Righttime Medical Care opens a Care Center just down the street from Arundel Mills Mall.
• Righttime expands its hours for all locations from 9am to midnight.
2009
• Nighttime opens its Gaithersburg location, revealing an innovative new site design to soothe stressed
parents, while touches of fun and sparkle appeal to younger patients.
2007
• Nighttime expands its hours to open at noon to be meet the increase in patient visits.
• Nighttime’s hours again change to open 11am, still closing at midnight.
• Dr. Graw commissions the Mobile Care Center to deliver Nighttime’s goal of caring for everyone, every day
in communities through the region. Staffed by clinicians, the Mobile Care Center can be found at health and
community events, and can assist the general public during states of emergency.
2006
• Nighttime Pediatrics & adult care too! opens its doors at the Howard County Health Park in Columbia,
Maryland, marking the third county in the company’s geographic reach.
2002
• The Village at Waugh Chapel in Gambrills, Maryland, becomes home to the fourth Care Center.
1999
• A third Care Center in Rockville, Maryland opens, becoming the first urgent care center of its kind in
Montgomery County, Maryland.
1998
• Nighttime changes its name to Nighttime Pediatrics & adult care too! in reponse to the growing demand
for after-hours care for more than just younger patients and their parents.
1996
• Nighttime’s Care Center in Pasadena, Maryland, changes its name to Nighttime Pediatrics and parents too
when parents of patients began requesting medical treatment for themselves.
1994
• Nighttime opens a second Care Center in Pasadena, Maryland.
1989
• Nighttime Pediatrics opens the doors to its first Care Center in Annapolis, Maryland.
Copyright © 2016. Righttime Inc. All rights reserved.
delivering on our promise
The Right Care at the Right Time®
• Thoughfully designed Care Centers feature natural sunlight, vibrant colors and sparkling clean
eco-friendly décor to enhance patients’ visits
• Private exam rooms utilize the latest in urgent care technology
• Our C-arm digital X-ray emits only 1/100th the exposure of a regular X-ray, and the images are
available to view securely by patients and their primary care physicians or specialists through our
patient portal
• Laboratory services are available for quick results
• On-site prescriptions available for increased patient convenience
• HeadFirst Concussion Care, a service of Righttime Medical Care, is the community model for the
education, evaluation and treatment of mild Traumatic Brain Injuries
• Righttime Medical Care offers same-day appointments via by phone or online as well as providing
care for walk-in patients
• Call center open 6am to midnight every day of the year for convenient scheduling
Copyright © 2016. Righttime Inc. All rights reserved.
accessible to our patients
Operational Excellence
With more than 25 years of operational expertise, our Communication Resource Center works to
serve the needs of our Care Center teams. Our patients can be assured that our Resource Center
group constantly monitor our centers, assist in management of patient flow, offer clinical, scheduling
and technical support, and ensure patients are seen in a reasonable time with the highest quality
medical care possible.
• Righttime’s professionally trained Call Center representatives take same-day appointments over
the phone from 6am to midnight, every day of the year
• While our Care Centers accept walk-in patients, the ability to make same-day appointments is a
key difference that sets Righttime Medical Care apart from most other urgent care companies
• Call Center representatives direct callers to crisis resources, poison control hotlines and 911
• Technology specialists in the Communication Resource Center work extended hours to analyze
information such as wait times and volume to ensure our patients are seen in an appropriate time
• Online check-in allows patients to complete the process from the comfort of their homes
• Electronic medical record system securely stores patient medical files, giving patients and their
primary care doctors or specialists secure access to their records
• Our Purview system gives patients and their doctors or specialists secure, convenient online
access to their X-rays
• Righttime serves patients from 7am to midnight, 365 days a year, and accepts payments from
most major insurers
Copyright © 2016. Righttime Inc. All rights reserved.
making a difference
Compassionate Clinicians
Righttime’s Board-certified physicians and clinical team are committed to providing the highest quality
medical care to our patients. Our team is proud of the collaboration we share with hundreds of specialists,
pediatricians, primary care physicians and hospital systems across the state and around the country.
• Righttime offers all providers and staff a learning environment with opportunities for growth
throughout the organization
• Righttime’s physicians, physician assistants, and nurse practitioner respect the patient’s medical
home and communicate with primary care physicians to follow the health care continuum
• Our Physician Access Line gives primary care physicians 24-hour access to Righttime and
HeadFirst medical directors regarding their patients
“My teenage daughter, who is autistic and non-verbal, was ill and not eating. The way your staff helped
my child this evening lessened my stress tremendously—and made me thankful there are “angels” out
there who committed to providing quality care to ALL patients.”
— Karen N.
“I had a very positive experience when I had stitches for a finger laceration. Everyone was so nice and
efficient—from check-in through check-out. I would especially like to note the competency and
compassionate care provided by the nurse practitioner who took care of me.”
— Joseph L.
“I would like to say thank you to the entire staff at the Righttime in Pasadena. Without the expeditious
ways of the staff, my daughter would certainly not be here today. I want to thank you all from the very
bottom of my heart for everything you did for my daughter to save her life!”
— Mary S.
Copyright © 2016. Righttime Inc. All rights reserved.
a community model
HeadFirst Concussion Care
In June 2011, Righttime Medical Care CEO and Chief Pediatrician Robert G. Graw, Jr., M.D.,
initiated an innovative task force, known as the Concussion Consortium, with the goal of protecting
student-athletes from head injury. Formed as a result of groundbreaking legislation passed in
Maryland in May 2011, the group is comprised of top neurologists, orthopedists, neuropsychologists,
educators, coaches and certified athletic trainers who meet regularly to develop protocol for
diagnosing, managing and treating concussions.
Years of research, training, and planning by HeadFirst’s Concussion Consortium resulted in the
launch of HeadFirst Concussion Care. HeadFirst opened the doors to its first Care Center in
April 2012, adjacent to Righttime Medical Care in Annapolis, Maryland. Currently, there are
10 HeadFirst clinics.
HeadFirst serves as the community model to provide the diagnosis, management and treatment
of mild Traumatic Brain Injuries. This includes post-injury medical evaluations for patients of all
ages, including steps for a safe return to play, work or school organized in HeadFirst’s convenient
color-coded envelopes as well as ImPACT® neurocognitive baseline testing for sports teams and
individuals. The HeadFirst medical team also offers support to trainers and coaches through a
24-hour hotline and a community concussion awareness program.
For more information please visit myHeadFirst.com.
Copyright © 2016. Righttime Inc. All rights reserved.
beyond traditional urgent care
Committed to the Community
Righttime’s commitment to caring is reflected in our support of local charities and community
outreach programs. Each year, the Righttime Medical Care team contributes a multitide of
resources to deserving organizations in the communities we serve.
• We are dedicated to sponsoring organizations and events that will enrich the lives of our patients.
• Our employees are warm, compassionate and energetic, dedicated to making a difference in
people’s lives.
• Righttime Medical Care’s Mobile Care Center is a 45-foot custom-built bus that travels
throughout the company’s expanding geographic area.
• Our Mobile Care Center serves as an ambassador of good health, appearing at community
and corporate health fairs to distribute health information and perform screenings, and is
also available to assist with public health emergencies.
Copyright © 2016. Righttime Inc. All rights reserved.
a dedicated team
Clinical Leaders
stanford j. coleman, m.d.
chief networking officer
for medical affairs and community relations
Dr. Coleman, who has as an extensive background in the medical management
environment, is active in growth initiatives related to Righttime Medical Care’s
expansion, with particular attention to professional recruiting, telemedicine,
public relations and improved delivery systems. Dr. Coleman is certified by the
American Board of Pediatrics and the National Board of Medical Examiners.
He received his medical degree from Stanford University School of Medicine
in 1975 and his MBA from Stanford University Graduate School of Business in
1995. He is a licensed pediatrician in the State of Maryland.
marc e. weber, m.d., j.d.
chief medical director
Dr. Weber oversees all of Righttime’s clinical activities involving professional
medical judgment and the delivery of patient care. He is certified by the
American Board of Pediatrics, along with past certifications in emergency
medicine and pediatric emergency medicine. Dr. Weber received his Doctor
of Medicine degree from the University of Tennessee Center for the Health
Sciences in Memphis and a Juris Doctor degree from Saint Louis University
School of Law in St. Louis, Mo.
tony doran, psy.d.
headfirst program director
Dr. Doran is Program Director of Righttime’s HeadFirst Sports Injury and
Concussion Care, overseeing clinical operations and research initiatives. As a
pediatric neuropsychologist, Dr. Doran also assesses patients with head
injuries at HeadFirst clinics. Dr. Doran has over 20 years of experience in
psychological assessment. He received a doctorate of psychology from the
University of Hartford and did post-doctoral training in pediatric neuropsychology at Harvard Medical School. In addition to his private practice, Dr.
Doran has served as a subject matter expert for Special Forces Commanders
throughout the country.
Copyright © 2016. Righttime Inc. All rights reserved.
a dedicated team
Corporate Leaders
kimberly bresnahan
chief operations officer
Kim Bresnahan has been a key member of Righttime’s team from the company’s
beginning, and currently oversees all aspects of the Operations, Finance,
Human Resources and Billing and Collections Departments. Prior to joining
Righttime, Ms. Bresnahan served in several capacities in the financial and
banking industry, including in credit investigation, commercial lending and
real estate owned divisions, as well as for the Resolution Trust Corporation
overseeing asset liquidation for a Savings and Loan company.
ellen tallerico black, esq.
chief legal officer
Ellen Tallerico Black serves as general counsel currently overseeing Righttime’s
legal affairs and supporting business development activities. Previously, Ms.
Tallerico Black served in a business development capacity and was involved in
the operation of related healthcare entities. She has a background in corporate
and securities law and spent time at the Securities and Exchange Commission
prior to rejoining Righttime as general counsel. Ms. Tallerico Black holds a
Bachelor of Arts in Economics from the University of Maryland and a Juris
Doctor and Securities Law certificate from the Catholic University Columbus
School of Law. She is admitted to practice in Maryland.
laura j. ketchum, esq.
strategic initiatives
Ms. Ketchum oversees the company’s brand, and assists in guiding strategy for
new initiatives and business development. Ms. Ketchum has counseled
numerous companies related to financings, mergers and acquisitions, securities
compliance, intellectual property development and commercial real estate.
Ms. Ketchum received her Bachelor of Arts degree from Cornell University in
1982 and her Juris Doctor from Temple University in 1988. She is admitted to
practice in Maryland and Pennsylvania.
Copyright © 2016. Righttime Inc. All rights reserved.
ceo and founder
Robert G. Graw, Jr., M.D.
Dr. Graw is Founder and CEO Righttime Medical Care and Medical Director of HeadFirst Sports
Injury and Concussion Care. He is also the President of Ancillary Services, Inc., a medical services
organization that delivers a wide array of services to health care organizations, and the Managing
Partner of the Pediatric Group, a private pediatric practice.
Dr. Graw obtained his B.A. from Pomona College in Claremont, California and his M.D. from
the University of California in Irvine, California. Dr. Graw completed his internship and
residency in Pediatrics and Pediatric Hematology and Oncology at the Children’s Hospital in
Los Angeles. He is Board-certified in pediatrics, with a sub-specialty Board certification in
pediatric hematology-oncology, and has published more than 100 articles in medical literature.
At the National Cancer Institute, he headed the section on Experimental Hematology in
conjunction with a broad-based hematological support service for the transfusion of platelets
and white blood cells. From 1983 to 1986, Dr. Graw served as Chief of Pediatrics at Anne
Arundel Medical Center in Annapolis, Maryland. He was selected by the American Board of
Pediatrics in 1994 to be on the Examining Board for pediatricians who wish to become Boardcertified in the United States.
He is a member of the Medical Honor Society at the California College of Medicine, and has
served on the board of the Maryland State Chapter of the American Academy of Pediatrics,
local school boards and numerous pediatric and hematology/oncology organizations.
Dr. Graw currently serves on the legislative committee of the Urgent Care Association of
America. He also speaks at national professional and business meetings.
Dr. Graw sees pediatric patients in his private practice, focusing on complex medical and family
issues and mentoring young physicians in the art of medicine. Dr. Graw has raised four children,
two of whom are surgeons, and he has four grandchildren.
Copyright © 2016. Righttime Inc. All rights reserved.
award-winning medical care
Awards & Honors
• Urgent Care Association of America’s Lifetime Outstanding Achievement Award
(Presented to Robert G. Graw, Jr., M.D., Founder and CEO of Righttime Medical Care)
• Urgent Care Association of America’s Certified Urgent Care Center (CUC) Designation
• Annapolis Capital Reader’s Choice (Best Urgent Medical Care Care)
• Howard Magazine’s Best of Howard County (Best Urgent Care)
• Chesapeake Family Favorite Docs (Best Urgent Care)
• Comcast Business Hall of Fame Award to Robert G. Graw, Jr., M.D.
(Presented by the Annapolis and Anne Arundel County Chamber of Commerce)
• Alfred Knight Award for Marketing Excellence
(Presented by the Maryland Society for Healthcare Strategy and Market Development)
• United States Sign Council Best of Show, Building Signs Category (1st Place),
Vehicle Graphics Category (1st Place)
Copyright © 2016. Righttime Inc. All rights reserved.
in the news
Press Mentions
• WBFF FOX45 News “Preventing Summer Burns” (August 2, 2015)
• mHealthIntelligence.com “Telehealth Technology Improves Patient Access to Care” (May 11, 2015)
• The Gazette “Urgent care center opens in former Tuesday Morning space in Silver Spring”
(August 29, 2014)
• Frederick News Post “Righttime Medical Care Calls County a ‘Natural Fit’” (March 31, 2014)
• Frederick News Post “Righttime Medical Care Works with Monocacy Middle School Students”
(March 9, 2014)
• WMAR ABC2 News “The Flu Season is in Full Swing” (January 14, 2014)
• Annapolis Capital Gazette “Righttime Medical Care Gets New CFO” (December 10, 2013)
• Frederick News Post “TransIT Rolls Out New Full-Bus Ads” (October 31, 2013)
• Frederick Gorilla “The Right Care at the Right Time” (September 29, 2013)
• Pikesville Patch “Righttime Medical Care Plans Pikesville Clinic” (August 27, 2013)
• Maryland Physician Magazine “Alternative Care Delivery Models” (July/August 2012)
• Fierce CIO “Can Non-Technology SMBs Still Run Their Own IT?” (March 24, 2012)
• The Cornerstone “Earning Customer Confidence is Key to Long-Term Success” (Winter 2012)
• MDBiz, Maryland Department of Business & Economic Development “Righttime Medical Care
to Open Ninth Urgent Care Center” (January 12, 2012)
• Washington/Baltimore Business Journal and Baltimore Business Journal “Righttime Medical
Clinics Headed for Baltimore, Va.” (November 11, 2011)
• Annapolis Capital “Medical Facilities Filling Void Around Arundel Mills” (July 13, 2010)
• M.D. News Magazine “Quality Care When It’s Needed Most” (November/December 2008)
Copyright © 2016. Righttime Inc. All rights reserved.
888.808.6483 | myRighttime.com | 7 am – Midnight | 365 Days a Year
annapolis *
2114 Generals Highway
Annapolis, MD 21401
32
26
40
795
355
97
70
arundel mills
27
40
catonsville *
(Opening 2016)
columbia
108
355
270
columbia *
bethesda
1
2225-D Defense Highway
Crofton, MD 21114
495
28
66
gaithersburg
882 Muddy Branch Road
Gaithersburg, MD 20878
germantown *
19777 Frederick Road
Germantown, MD 20876
olney *
crofton
50
495
301
2
50
97
annapolis
50
MARYLAND
295
1
4
495
234
waugh
chapel
WASHINGTON, D.C.
395
frederick *
201 Shorebird Street
Frederick, MD 21701
29
50
29
100
pasadena
178
3
295
395
50
100
32
silver
spring
Opening 2016
267
1
295
495
695
10
arundel
mills
95
rockville
7
895
97
29
200
97
95
295
1
95
2
195
100
32
olney
370
gaithersburg
6500 Baltimore National Pike
Catonsville, MD 21228
crofton *
1
catonsville
29
germantown
Address to be Announced
5
301
1
95
VIRGINIA
4
301
210
1
waldorf
Opening 2016
© 2016 Righttime Inc.
pikesville *
1807 Reisterstown Road
Reisterstown, MD 21208
towson *
(Opening 2016)
Address to be Announced
waldorf *
rockville *
(Opening 2016)
18045 Georgia Avenue
Olney, MD 20832
12220 Rockville Pike
Rockville, MD 20852
3350 Crain Highway
Waldorf, MD 20603
pasadena *
silver spring *
waugh chapel *
8125 H Ritchie Highway
Pasadena, MD 21122
40
BALTIMORE
70
108
695
95
83
Opening 2016
97
270
6334 Cedar Lane
Columbia, MD 21044
Opening 2016
695
355
(Opening 2016)
HF
70
1
towson
695
pikesville
140
bethesda *
HF
26
270
7698 Dorchester Boulevard
Hanover, MD 21076
HF
83
140
frederick
15
20 University Boulevard East
Silver Spring, MD 20901
2401 Brandermill Boulevard
Gambrills, MD 21054
* HEADFIRST SPORTS INJURY AND CONCUSSION CARE
855-SIT IT OUT (748-4868) | myHeadFirst.com