2016 Business Profile - Deutsche Post DHL Group

Transcription

2016 Business Profile
Investor Relations
GROUP: ORGANIZATIONAL SETUP
Group
Group revenues1): € 59.2bn Group EBIT1): € 2.411bn Market capitalization2): € 31.5bn
Approximately 500,000 employees in more than 220 countries/territories
Corporate
Divisions
Post eCommerceParcel
61m letters and 3.9m
parcels each workday
in Germany: 28,000
points of sale, 2,750
Packstations, 33 parcel
and 82 mail sorting
centers. Parcel delivery
in selected international
markets
Express
Global Time-DefiniteInternational (TDI)
leader with 34% market
share, serving >2.5m
customers in >220
countries and territories
3.8m tons run through
virtual airline network
Global
Forwarding
Freight
Supply Chain
World´s largest Air and
2nd largest Ocean
freight forwarder:2.3m
tons of air freight/ 2.9m
TEU3) of ocean freight
in 2014. No 2 European
road freight
Global market leader,
market share of 7.4%
well ahead next biggest
competitors: 13.7m
square meters of DHL
owned or leased
warehouse space
Brands
1) Financial year 2015; 2) As of 12/31/2015; 3) TEU = Twenty-foot equivalent unit
INVESTOR RELATIONS | MARCH 2016
PAGE 2
GROUP: BOARD OF MANAGEMENT
Dr. Frank Appel
Lawrence Rosen
Melanie Kreis
Jürgen Gerdes
Ken Allen
John Gilbert
CEO DPDHL GROUP
CFO DPDHL GROUP
HUMAN
RESOURCES
Post eCommerce - Parcel
EXPRESS
SUPPLY
CHAIN
Member since Nov.2002
CEO since Feb. 2008
Appointed until Oct. 2017
Member since
September 2009
Appointed until
August 2017
Member since
October 2014
Appointed until
October 2017
Member since
July 2007
Appointed until
June 2020
Member since
February 2009
Appointed until
July 2020
Member since
March 2014
Appointed until
March 2017
Interim: CEO, GLOBAL
FORWARDING, FREIGHT
PAGE 3
GROUP: GLOBAL FOOTPRINT
Geographic revenue distribution DPDHL Group
17,493
19,013
10,294
CC
10,600
10,063
2,367
Germany
Divisional staff
distribution in FTE
Europe ex-Ger
Americas
Asia Pacific
Supply Chain
145,032
PeP
170,549
Other
Geographic staff distribution DPDHL Group
DGFF
42,200
173,042
EXPRESS
82,127
109,646
76,666
72,723
18,431
Germany
Europe ex-Ger
Americas
Asia Pacific
Group revenue: EUR 59,230m
Group staff year end (FTE): 450,508
Other
PAGE 4
STRATEGY 2020: FOCUS. CONNECT. GROW.
Strategy 2020
FOCUS.
CONNECT.
GROW.
We focus on what has made us
successful…
We connect
across the organization …
We expand in new
segments …
1. Logistics as our core
1. One global team
1. Leader in eCommerce related logistics
2. Committed to the needs of our
stakeholders & our planet
2. Certified specialists for everything
we do
2. Accelerate footprint shift towards
emerging markets
3. A family of divisions
3. Connected approach in operations,
commercial, green solutions and shared
services
3. Tap new market opportunities for
organic expansion
… to further expand margins.
… to achieve quality leadership and service excellence.
… to achieve sustainable
above-market growth.
5
STRATEGY 2020: INDUSTRY GROWTH ASSUMPTIONS
GDP growth assumptions
Attractive growth in key addressable market segments within logistics
Estimated Market CAGR 2011‒2020
+8%
+5-7%
Parcel Germany
Parcel Domestic
International
+5-6%
International
Express
+2%
+5%
Mature
Regions
Emerging
Markets
+2-3%
+4-5%
+5-6%
Air Freight
Forwarding
Ocean Freight
Forwarding
Contract
Logistics
Main Strategic Drivers
Revenue mix shift to parcel and
increased exposure to e-commerce
structural growth trend
Continued focus on TDI
with network, efficiency
and scale effects
Improve Forwarding operating
performance while implementing
step by step IT renewal
Standardization, overhead
leverage and contract
portfolio enhancement
6
GROUP: FY 2015 DIVISIONAL OVERVIEW
In EUR m
Revenue
EBIT
EBIT margin
Post - eCommerce - Parcel (PeP)
16,131
1,103
6.8%
Express
13,661
1,391
10.2%
Global Forwarding & Freight
14,890
-181*
-1.2%*
Supply Chain
15.791
449
2.8%
Corporate Center / Other & Consolidation
-1,243
-351
DPDHL Group
59,230
2,411
4.1%
*Including EUR 336m impact of write-off and roll-back of NFE program
PAGE 7
Post - eCommerce - Parcel
1
#1 Europe´s largest postal provider
PAGE 8
OVERVIEW: Post - eCommerce - Parcel
Business model
Customers
 Letter and parcel delivery in Germany
 Private as well as business customers
 Provider of German Universal Service (regulated by
Bundesnetzagentur)
 >44m delivery addresses / drop-off points in Germany
 Selected domestic Parcel activities abroad
 Tailored solutions for SME´s
 High quality (speed & reliability) network
 High degree of automation
Market position/trends
 Broad customer base across all business sectors
 Digital solutions for marketing and mail communication (EPOST)
Strategy
 Mail incumbent in Germany
 Drive parcel and e-commerce growth in Germany
 62% market share in letter mail, 44% market share in
parcel market in Germany (revenue)
 Gradually expand European and international parcel and ecommerce offering
 Strong e-commerce driven growth in Parcel activities
 Invest in innovative services, e.g. E-POST, private
parcelbox, packstations and allyouneed.com
 German parcel market volume growth 5-7% p.a. until 2020.
Mail volume decline: ~2-3% p.a.
 Maintain high quality and competitive network
PAGE 9
Post - eCommerce – Parcel: REVENUE MIX
PeP Germany Market Shares
PeP revenue mix 2015
Mail Communication market
EUR 4.4bn
Dialog Marketing market
EUR 16.5bn
13.1%
Deutsche Post
37.9%
7.7%
4.6%
62.1%
Competition
40.6%
86.9%
27.1%
6.5%
Parcel Germany market
EUR 9.5bn
13.6%
Mail Communication
Dialogue Marketing
43.7%
Other
DHL Parcel Germany
DHL Parcel Europe
DHL eCommerce
56.3%
Germany Market Share Evolution
• Market share stable over last years
(2012: Mail Communication: 62.7%
Dialog Marketing: 13.5%)
•
Parcel market share gradually
increasing (2012: Parcel Germany
40.9%)
PAGE 10
PARCEL GERMANY: CONVENIENCE & SPEED ARE KEYS TO CUSTOMER
SATISFACTION
…supported by efficient, automated network
Highest density of customer access…
B2C customer access points
• Capacity increased by ~60% versus 2010
27,000
14,000
DHL*
Hermes
• ~90% next day delivery
6,000
3,100
DPD
UPS
• ~98% second day delivery
• ~95% first time delivery attempt success
*Includes Packstations, Parcelshops & retail outlets
Leading parcel network in Germany…
…regularly confirmed by customer surveys
Parcel network at a glance
• 3.9 million parcels per business day
• 33 sorting centers
• 220 local delivery depots
• 61 mechanized depots
„DHL is the winner of our
survey. Their mix of good
service and low prices is
the best.“1
1Source:
DISQ Parcel Service Study 2015, commissioned by NTV
PAGE 11
DHL PARCEL EUROPE: MARKET COVERAGE
Addressing ecommerce growth outside Germany
2014: Shift of B2B-focused assets from DHL to launch and
leverage the domestic B2X delivery in Poland, Czech
Republic, The Netherlands, Belgium and Luxembourg
2015: Launch of own parcel network in Austria and Slovakia;
Launch of DHL PARCEL CONNECT: Common network
product in all core countries: Same name; same features;
same launch date
2016: Expansion of DHL Parcel Europe through stake in
Relais Colis France, shift of assets from DHL in Sweden, and
coverage through DHL PAN-Nordics partnership in Finland,
Norway, Denmark, Latvia, Estonia, Lithuania
Assets shifted from DHL to PeP
B2C market entry
Stake in Relais Colis
DHL PAN-nordics partnerships
From April 2016 on, customers in 16 European E-Commerce
destinations can be reached via this harmonized network with
its standardized features and services, for the benefit of
retailers and customers.
PAGE 12
DHL ECOMMERCE
DHL eCommerce USA
Market leading B2B & B2C

Consolidation and
sortation of domestic
and international mail
and parcels
 South Asia’s premier
express and
integrated package
distribution company

#4 US in consolidator
market for USPS
(SmartMail® product)
 46% market share in
domestic air express
in India
 Dedicated, vendor-neutral e-fulfillment
warehouse launched in Columbus, OH and LA
 Leverage DSC warehousing expertise and
USPS last-mile distribution network
 E-fulfillment facility in Delhi in conjunction with
DSC. Blue Dart provides front-end, customer
interface and last-mile delivery
 Further 15 centers planned
Jan 2016 launch of domestic B2C delivery services in Thailand
PAGE 13
DHL EXPRESS
1
1
#1 International express delivery
PAGE 14
OVERVIEW DHL EXPRESS
Business model
 Door-to-door Express delivery, focused on Time Definite
International product
 Self-operated infrastructure
Customers
 More than 2.5m business customers
 Strategic focus on Small & Medium Enterprises
 3 main global hubs linked by intercontinental network
 Standardized, scheduled network >250 dedicated aircraft
serving approx. 500 airports globally
 Presence in more than 220 countries and territories
 Global market leader in the international express market
with 34% market share
 Strong presence in developing markets (Asia, Middle East,
Africa, Latin America)
Strategy
 Focus on and grow the TDI (Time-Definite-International)
product
 Improve service, while optimizing network utilization and
yield
 Relentless focus on customer service along all touch
points
PAGE 15
DHL EXPRESS: WHO ARE OUR TDI CUSTOMERS AND WHAT ARE WE MOVING?
Diversified regional footprint with strong
emerging market presence
18.7
44.3
Americas
APMEA
37.0
Europe
Revenue per region in %
 The broadest international reach, based locally in >220
countries and territories
 Since early 70’s, DHL expanded its global network reach,
pioneering international express delivery markets
 Early presence in Asia and Europe led to strongly
established market leading position
 About half of TDI volumes relate to Asia, one fifth being
shipped intra-Asia
Broad range of Customer Industries and
Shipment Content
Major Industries Served:
 Automotive
 Consumer
 Chemicals
 Energy
 Engineering & Manufacturing






Financial Services
LSHC
Public Sector
Retail
Technology
Textile
Content examples:
 Bank Docs
 Contracts
 Certificates
 Invoices
 Manuscripts
 Passports
 Shipping Docs








Clinical Trial Samples
Cosmetics
Electronic Components
Human Blood
Luxury Goods
Samples
Spare parts of all kinds
Vaccines
PAGE 16
DHL EXPRESS: WHY ARE OUR CUSTOMERS USING TDI EXPRESS
INFRASTRUCTURE
Access to/for
smaller/untested markets
EFFICIENCY
Delivery speed keeps
industry moving
OUTSOURCING OF
NON-CORE ACTIVITY
Experts in transport regulation,
customs clearance, processing and
tracking shipments
COST SAVINGS
SECURITY
Lower inventory levels due
to faster movement
Economies of scale
Visibility, tracking, reduced
theft risk
SERVICE
Increase customer
satisfaction
TIME SAVINGS
GLOBAL REACH
Improved inventory
management
Overcome local
infrastructure weakness
Direct access to
international customer base
/sourcing opportunity
PAGE 17
DHL EXPRESS: THE MOST INTERNATIONAL COMPANY IN THE WORLD
First-mover in International Express, market entrance date by country, e.g.:
Global network covering 220 countries and territories
Russia 1984
Canada 1977
Turkey 1981
USA 1969
Saudi Arabia 1976
Mexico 1976
UAE 1977
Nigeria 1979
Kenia 1980
Colombia 1978
Angola 1984
Japan 1972
China 1980
Hong Kong 1973
Taiwan 1973
India 1980 Vietnam 1988
Kuwait 1980
Bahrain 1976
Malaysia 1973
Singapore 1972
Peru 1981
Brazil 1978
South Africa 1978
18
DHL EXPRESS: GLOBAL TDI MARKET SHARES
Continued TDI leadership across all regions outside the Americas
Americas [EUR 6.8bn ]
Europe [EUR 6.0bn]
3%
1%
Asia Pacific [EUR 6.8bn]
12%
+1% 18%
21%
10%
41%
46%
44%
4%
12%
11%
+2%
+1%
32%
20%
25%
Global [EUR 20.1bn]
+x%
DHL
Change vs 2012 MI study
TNT
UPS
FedEx
12%
Others
6%
Source: MI study 2014
EU : AT, DE, DK, ES, FR, IT, NL, RU, TR, UK
AM : BR, CA, CL, CO, CR, GT, MX, PA, PE, US
AP : CN, HK, IN, JP, KR, SG
GLOBAL : EU + AM + AP + (AE + SA + ZA)
34%
+1%
22%
26%
19
DHL EXPRESS: FOCUS ON TDI
Continue successful FOCUS strategy
2009 Revenue distribution
2015 Revenue distribution
2%
4%
10%
13%
61%
12%
75%
TDI
TDD
DDI
DDD
TDI (Time Definite International) - The premium segment
within Express Industry
Time Definite = Dedicated delivery at a scheduled time of day
International = Cross-Border Shipment (intra- or between
continents)
TDI: requires dense and broad international network
11%
8%
4%
DHL Express Core Product
ACS / Other
TDD: Time Definite Domestic Revenue Share = Delivery at
scheduled time within one country.
DDI: Day Definite International
DDD: Day Definite Domestic
ACS: Air Capacity Sales (re-sale of spare capacity on dedicated
fleet to optimize utilization, not sold by core Express sales teams)
PAGE 20
DHL EXPRESS: VIRTUAL AIRLINE MODEL & AIR CAPACITY SALES
Air Capacity Sales
Virtual Airline
Approx. 500 airports and 22 major hubs connected
through
Block Space Agreement, guaranteed air
cargo product.
1. Dedicated air: >250 aircraft with 17 partner airlines on
>600 daily flights
2. Purchased air: >300 commercial airlines with >1,800
daily flights
Capacity Commitment
22%
91 - 360 Days
52%
26%
0 - 90 Days (incl.
Purchased Air)
BSA
CORE
TDI
CAPACITY
FLEX
ACS
GUAR.
Express TDI core product, capacity
based on average utilization, adjusted on a
daily basis
CORE Flex & Air Capacity Sales Flex, a
set amount of the Total Spare Capacity to
be utilised for TDI core volume surge
and/or air cargo filler traffic
Air cargo guaranteed, a set amount of the
Total Spare Capacity guaranteed for priority
traffic & key customers
Fixed
PAGE 21
DHL GLOBAL FORWARDING FREIGHT
1
1
1
#1Global air freight volumes
2
#2 Global sea freight volumes
2
#2 European road freight volumes
PAGE 22
OVERVIEW DHL GLOBAL FORWARDING, FREIGHT
Business model
Customers
 Specialist in air, ocean and road freight as well as industrial
projects and end-to-end transport management solutions
 Established customer base including >50% of Forbes 500
companies
 Asset-light business model, based on brokerage of
transport services
 Strong sales focus on SMEs
 Tailored sector solutions
 Global No. 1 in air freight and No. 2 in ocean freight
 Presence in more than 150 countries and territories
 No. 2 in European road freight with presence in more than
50 countries and territories
 High diversification across regions and industries
Strategy
 Strategic focus on sustainable growth, customer and
operational excellence as well as maximizing profitability
 Step by step approach to IT renewal
 Goal to achieve GP/EBIT conversion ratios in line with
industry benchmark
PAGE 23
DHL GLOBAL FORWARDING, FREIGHT: MARKET POSITIONS
Strong market position in all three product segments
Air Freight volume 2014
(exports only)
Ocean Freight
volume 2014
European Road Freight
market share 2014
(in K tons)
(in K TEU)
(in %, based on revenue)
2,276
DGF
1,194
1,112
858
Kuehne &
Nagel
DB
Schenker
Panalpina
3,820
Kuehne &
Nagel
2,935
DGF
1,983
DB
Schenker
1,607
3.3
2.2
1.7
1.7
Panalpina
DB
Schenker
DHL
Freight
DSV
Dachser
Source: Official company publications/ estimates; MI Freight 2015;
24
DHL GLOBAL FORWARDING, FREIGHT: GEOGRAPHICAL MIX
Air and Ocean Freight are strongly exposed to higher growth regions;
Road Freight is primarily European based
Ocean Freight volume 2015
Road Freight revenue 2015
(in K tons, exports view)
(in K TEUs, exports view)
(in €)
Total 2,109
Total 2,930
Total €4.2 bn
8%
41%
13%
22%
40%
3%
56%
5%
12%
2%
Europe
Middle East, Turkey, Africe
North America
Latin America
Asia Pacific
40%
22%
8%
3%
Europe
Middle East, Turkey, Africa
North America
Latin America
Asia Pacific
Other
25%
Germany
Nordics
CESE& AMEA
Southwest Europe
25
DHL GLOBAL FORWARDING, FREIGHT: SECTOR MIX
Diversified sector exposure – reflecting respective customer need for volume, weight and speed
Ocean Freight volume 2015
(in K tons)
(in K TEU)
Share of total in %
Share of total in %
Technology
8%
1%
3%
11%
2%
Engineering & Manufacturing
29%
5%
Life Sciences & Healthcare
Engineering & Manufacturing
25%
7%
Automotive
Automotive
10%
Consumer
Technology
8%
Retail
10%
Energy
22%
14%
Chemicals
Others
Consumer
Retail
8%
18%
Chemicals
Energy
11%
11%
Others
26
DHL SUPPLY CHAIN
1
1
1
#1 Global air freight volumes
2
#2 Global sea freight volumes
2
#2 European road freight volumes
1
#1 Global leader in contract logistics
PAGE 27
OVERVIEW DHL SUPPLY CHAIN
Business model
 Delivering customized logistics solutions based upon
globally standardized modular components including
warehousing, transport and value-added services
 Full value chain: Planning, sourcing, vendor management,
production, kitting, packaging, repairs, returns and
recycling logistics services
Customers
 Strong customer base built on long-lasting partnerships in
more than 50 countries
 Providing sector expertise, standardized solutions and
value-added services to new customers and further
develop existing contracts
 Global focus sectors include Life Science & Healthcare,
Automotive & Technology
 World No.1 in contract logistics
 Uniquely positioned to benefit from key market trends
(outsourcing, emergence of a global market, rise of
emerging markets)
Strategy
 Increase efficiency, quality and service through
standardization
 Benefit from global scale to create cost benefits
 Drive growth through increased value-added services and
investments in emerging markets
PAGE 28
DHL SUPPLY CHAIN HAS 9 INITIATIVES TO DELIVER STRATEGY 2020
Focus
Connect
Grow
Drive standardization and
reduce complexity…
Create an effective
organization globally…
Shift the portfolio…
1 Improvement of
4 Efficient and effective
7 Value added
underperforming business
2 Operational standardization
functions
5 Consistent and lean
organization
globally
3 Commercial standardization
…to increase efficiency
6 Culture and mindset shift
…to enable change
services
8 Global sectors and
products
9 Geographical shift
…to address
attractive segments
PAGE 29
DHL SUPPLY CHAIN: SOLUTIONS OVERVIEW
Offering Customized Solutions Across the Entire Supply Chain
Plan
Source
Make
Deliver
Return
Revenue by Service Area
FY 2015
Warehousing
Value Added
Services
27.0%
42.0%
Supply Chain
Consulting
Inbound
Warehousing
Outbound &
Distribution
Aftermarket
31.0%
Transportation
Our core services: Warehousing | Transportation | Value Added Services
30
DHL SUPPLY CHAIN: OUTSOURCED CONTRACT LOGISTICS MARKET
Contract logistics market, 2014: top 10 players
Market volume: EUR176 billion2)
Total addressable market size1)
EUR bn
Outsourced Contract Logistics
In house logistics
1,073
Outsourcing through
more customercentric services
1,232
210
(17%)
CAGR
6%
Top 10 players
represent only
20.3% of total
estimated market
volume
168
(15%)
1,022
3%
905
2013
2017
1)
DHL projection based on forecasts from IHS Global Insight and Transport Intelligence; suppliers with global footprint
2)
Source: Transport Intelligence; Revenue figures are estimates based upon gross revenue with external customers; exchange rates as at 2014
31
DHL SUPPLY CHAIN: REGIONAL AND SECTOR MIX
Revenue by Region FY 2015
Revenue by Sector FY 2015
Others
Financial Services
7%
Engineering
3%
4%
& Manufacturing
Asia Pacific
13%
Technology
Americas
27%
60%
25%
Retail
10%
EMEA
12%
21%
Automotive
18%
 Unique global presence covering 50+ countries across all
major regions
 Outsourcing trend historically more entrenched in
developed markets
 Significant growth in emerging markets as industries
mature, driven by local and international customers
Consumer
 Customers value the innovation derived from the breadth
of knowledge and depth of expertise in a variety of sectors
 Global specialized sector solutions in Life Sciences &
Healthcare, Automotive and Technology
PAGE 32
BACKUP
 Company History
 Shareholding Structure
 Last 5-year Key Financials
 Links to further Information
 Contact Details
33
MORE THAN 500 YEARS OF LOGISTICS EXPERIENCE
From the founding of the modern postal system to the establishment of the
world's leading logistics group (1/2)
Modern postal
system founded
1490
Deutsche Bundespost
founded
1950
1950
1960
Dalsey, Hillblom and
Lynn found DHL
DP 1st investment in
DHL
DHL expands network
globally
1970
1980
1990
DP acquires Danzas
& AEI
Ocean Group & NFC
merge to Exel
2000 2000
DP AG
goes public
34
MORE THAN 500 YEARS OF LOGISTICS EXPERIENCE
From the founding of the modern postal system to the establishment of the
world's leading logistics group (2/2)
Deutsche Post
acquires DHL
2002
2003
DP launches excellence
program First Choice
2005
DHL offers express &
logistics solutions
2006
DP acquires
Exel
2007
Appointment of Frank Appel
(CEO) and Larry Rosen (CFO)
2008
2009
DHL exits US Domestic
Express Business
Introduction of
Strategy 2020
Rebranding to DPDHL
Launch of Strategy 2015
2010
2012
2013
2014
Sale of Postbank
completed
35
SHAREHOLDER STRUCTURE: FREE FLOAT 79 %1)
Shareholder Structure
KfW
Banking Group
20.9%
Private 11.6%
11.3%
Investors
Institutional
Investors
67.8%
Identified institutional
investors by region2)
 USA
13.5%
 Great Britain
13.3%
 Germany
11.7%
 Others
29.2%
1) As of 31/12/2015; Incl. other regions and unidentified institutional investors
PAGE 36
DPDHL GROUP REVENUE, EBIT AND CASH FLOW HISTORY
-in EUR mRevenue
Group
PeP
Express
Global Forwarding, Freight
Supply Chain
CC / Other / Cons
Reported EBIT
Group
PeP
Express
Global Forwarding, Freight
Supply Chain
CC / Other / Cons
Cash flow from operating activities
Cash flow from investing activities
Cash flow from financing activities
Investments
Depreciation, amortization and impairment losses
Dividend (EUR)
2007
2008
2009
2010
2011
2012
2013
2014
2015
54,043
14,569
13,874
12,959
14,317
-1,676
54,474
14,393
13,637
14,179
13,718
-1,453
46,201
13,912
9,917
11,243
12,183
-1,054
51,388
13.913
11,111
14,341
13,061
-1,038
52,829
13,973
11,691
15,118
13,223
-1,176
55,512
13,972
12,778
15,666
14,340
-1,244
54,912
15,291
11,821
14,787
14,227
-1,214
56,630
15,686
12,491
14,924
14,737
-1,208
59,230
16,131
13,661
14,890
15,791
-1,243
2007
2008
2009
2010
2011
2012
2013
2014
2015
2,133
1,976
-272
409
577
-557
-966
2,179
-2,194
362
-920
-393
231
1,391
-790
174
-216
-328
1,835
1,120
497
383
231
-396
2,436
1,107
916
440
362
-389
2,665
1,048
1,110
514
419
-426
2,865
1,286
1,083
478
441
-423
2,965
1,298
1,260
293
465
-351
2,411
1,103
1,391
-181
449
-351
2007
2008
2009
2010
2011
2012
2013
2014
2015
5,151
-1,053
-1,787
2,742
2,196
0.90
1,939
-441
-1,468
1,727
2,662
0.60
-584
-2,710
1,676
1,171
1,620
0.60
1,927
8
-1,651
1,262
1,296
0.65
2,371
-1,129
-1,547
1,716
1,274
0.70
-203
-1,697
1,199
1,697
1,339
0.70
2,989
-1,765
-110
1,747
1,337
0.80
3,040
-1,087
-2,348
1,876
1,381
0.85
3,444
-1,462
-1,367
2,024
1,665
0.85
PAGE 37
INVESTOR RELATIONS CONTACTS & WEBLINKS
Martin Ziegenbalg
Head of Investor
Relations
Robert Schneider
Sebastian Slania
Sarah Bowman
Christian Rottler
+49 228 182 63000
+49 228 182 63201
+49 228 182 63203
+1 212 381 3463
+49 228 182 63206
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
IR Website with current Roadshow Presentation http://www.dpdhl.com/en/investors.html
Annual and Quarterly Reports http://www.dpdhl.com/en/investors/financial_reports.html
Statbook http://www.dpdhl.com/en/investors/events_and_presentations/reporting.html
Financial and Roadshow Calendar http://www.dpdhl.com/en/investors/events_and_presentations/calendar.html
Sustainability http://www.dpdhl.com/en/responsibility.html
38

2016 Business Profile - Deutsche Post DHL Group

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