12 Condor`s re-start as independent carrier

1/2010
VIP-Service open for everyone 06
12Condor’s
20 years SunExpress in Frankfurt 11
re-start as
independent carrier
New focus on sustainability 16
2
Check-in
Ensuring quality on the ground
The period of uncertainty about the future structure of Fraport Ground Services (BVD) is over. The ground handling
business remains a part of Fraport. That ensures the high quality services that BVD customers are used to.
Dear Reader,
it’s good news for our customers and for our staff. We are very happy that we
reached a comprehensive agreement with unions that allows us to keep Fraport
Ground Services inside the company. Many airlines were concerned about the
future of BVD hoping for the quality of services they could rely on in the past.
Now the sky has cleared up: ground handling will continue to be a core business
in our company. You can count on us and our quality as always.
The agreement with the unions will help us to reduce the deficit Fraport Ground
Services has been making for years. Whole Fraport staff agreed to cut back extra
payments. This will support us becoming competitive over the next few years.
Unfortunately we still have no financial scope to lower prices, but it will help us
to develop prices on a moderate level.
Michael Müller
Executive Vice President
Fraport Ground Services
Now, our main focus is to optimize the procedures and to further improve the operating figures keeping BVD attractive to you. Our passenger services like check-in
and boarding are chosen by a large number of the airlines, even though competition is strong. The same applies to Fraport Cargo Services, which works in a very
competitive environment. Our ramp service handles about 400,000 flights per
year. The FRA-left-behind-index has been lowered for all airlines significantly in
2009. By the way, our record in one single day was handling more than 100,000
bags.
Ground handling is a very complex matter. Our long-term experience shows that
the best quality can be achieved when all services come out of one hand. This is
what we practiced in the past and what we will continue in the future.
Thank you for your business.
Best Regards
Michael Müller
03 Fraport World
6 VIP-Service
Late-night emergency training in Terminal 1
Airport City Mall in level 0 takes shape
Fraport VIP-Service is open for all passengers
08 Airline World
SunExpress celebrates 20 year success story
Condor‘s successful re-launch
Aegean Airlines holds pole position in Greece
16 Future World
11 SunExpress
Construction of new runway on schedule
Fraport launches sustainability initiative for companies at FRA
18 People World
Frank Zehle is new TAP Portugal country manager
Dirk Steffensen leads LOT in Germany
Fraport, Condor and many others organized help for Haiti
16 Sustainability
Fraport World
3
Year 2010 starts
with a positive trend
Despite the weather-related adverse
effects on air traffic, Frankfurt Airport
registered more passengers in January
2010 than in the comparable month
last year. FRA welcomed approximately
3.7 million passengers, a 3.5 percent
increase year-on-year. “We are certainly
pleased that January confirms the positive trend seen in recent months and
that traffic overall is showing fair rates
of growth,” explained Fraport executive
board chairman Dr. Stefan Schulte.
To keep one runway free of ice and snow a convoy of 17 vehicles needs 20 minutes per round.
Winter service busy with huge mass of snow
Snow fall should be a normal occurrence
in winter, but this year the white glory was
a real challenge for airports in Germany.
Piles of snow kept the winter service at
Frankfurt Airport busy. With 300 staff
Fraport fought against the snow around
the clock. On one weekend only the
winter service cleared runways and apron
of about 414,000 tons of snow. An area of
6.9 million square meters had to be kept
open for aircraft all the time.
The technical equipment of Fraport’s winter
service includes more than 60 vehicles. They
are passing over the runways in convoys of
17 vehicles. Keeping one runway snow and
ice free takes 20 minutes per round.
Even Fraport’s winter service demonstrates
sustainability. For thawing snow Frankfurt
Airport uses liquid based on formic acid
which is bio-degradable and does not affect
the aircraft.
Frankfurt rated as Four Star World Airport
For the first time aviation consulting
company Skytrax awarded Frankfurt
Airport (FRA) four stars in its latest
Official World Airport Star Ranking. “We
are pleased with this rating and will be
striving to build further on this success,”
stated Fraport executive board chairman
Dr. Stefan Schulte.
In particular, the Skytrax rating focuses
on customer satisfaction at FRA: passing
through security control, waiting times at
the baggage claim belts, amenities and
services offered in the terminals, baggage
carts, information boards and services for
mobility-impaired travellers.
“This spring we will be launching a new
service initiative aimed at optimizing
and expanding service offerings for our
passengers,” explained Schulte. His goal
is to continue advancing Frankfurt Airport
in the area of customer service. The latest
research results from the Skytrax experts
will provide important details to achieve
further improvement.
Amenities and services in the terminals are important
aspects of customer satisfaction.
The Skytrax four star rating stands for
“a seal of Quality Approval, awarded to
airports delivering a good Quality performance.” There is only one more step
to the top level of five stars. Worldwide
Skytrax rated only three Asian airports
with the maximum of five stars. LondonHeathrow has three stars.
Airfreight tonnage increased at noticeably higher rates in the reporting month.
Some 157,637 metric tons of airfreight at
FRA represent a significant 32.2 percent
gain. “Last month was the busiest January for airfreight handling in the history
of Frankfurt Airport,” said Schulte.
Aircraft movements slipped slightly
by 0.5 percent to 35,278 takeoffs and
landings, mainly due to adverse weather
conditions.
The overall positive traffic development
in January was also clearly visible at the
Group level. The Fraport Group’s five
majority-owned airports served a total of
five million passengers, 6.6 percent more
than in January 2009. Especially Lima
Airport (LIM) with about 818,000 passengers (up 11 percent) and Antalya Airport
(AYT) with about 513,000 passengers
(up 27 percent) boosted overall results.
Group-wide, the number of aircraft
movements increased by 4.3 percent to
almost 50,000 takeoffs and landings.
Traffic figures at FRA
Air traffic figures at Frankfurt Airport for
the year 2009 comparing to 2008.
Passengers
50,940,000
-4.7%
Air Freight
1,840,000 tons
-10.1%
Air Mail
80,200 tons
-11.3%
Movements
463,000
Load Factor
73.6%
-4.7%
-1.4 points
4
Fraport World
Late-night training at Terminal 1
Evacuating after a bomb alert and checking the information flow
Evacuating hundreds of people in Terminal 1 was
simulated in an emergency training.
A recent bomb alert in Terminal 1 was not
real, but realistic. Fraport held a voluntary emergency training at the airport.
The mission of the joint training of the
Terminal Management and the Emergency
Management was to evacuate hundreds of
people as fast as possible.
One finding after the training was that
communication should be improved. According to legal regulations, every airport
has to do regular emergency trainings.
Frankfurt Airport conducted an additional
voluntary training last November. The
airport operator tested how fast it could
clear and secure an area in case of an
emergency. The training took place in
the public area of Terminal 1, section A. A
bomb alert was simulated on November
27 between 11 p.m. and 1 a.m.
The administrative departments had been
informed about the training measures, the
operative departments were caught by
surprise. 250 extra people were booked
to make the situation more realistic. Some
were airport employees some were hired
to play certain roles. What made the
training especially interesting was the fact
that accidentally an operational incident
occurred and a decision had to be made
whether to carry on or stop the training.
The exercise was continued.
Ideally, the relevant authorities are
informed first about the situation and then
well rehearsed processes are started. But
what is happening in reality? Who is truly
informed and when? How can an area
be evacuated with a minimum of chaos?
How can people be safely led through the
airport and where are they best taken to?
And how to deal with people who run
away in panic?
“The training showed that staff needs to
get even more training in the future”, says
Patrick Schenk, responsible for emergency
provision in Aviation Landside. “We
succeeded in safely evacuating the people.
But communication needs to be improved
to guarantee the correct information
flow,” Schenk said. “Also, some operative
processes require further optimization.”
But overall, Frankfurt Airport is satisfied
with the results and unlike many other
airports will continue to do voluntary
emergency training in addition to the
mandatory ones.
New Heinemann duty free shops
check in at Frankfurt Airport
Duty free reinvented: At Frankfurt Airport
the first Heinemann duty free shops
have been opened. They offer a new and
exciting shopping experience between
security control and the gates. “We give
duty free a new face”, claims Gunnar
Heinemann. In fact, not only the name
and design of these shops are different.
Fraport CEO Dr. Stefan
Schulte (middle) and
the Heinemann brothers
open first duty free shop
of the new generation.
The concept of Travel Value & Duty Free
has been totally redefined. Customers
are welcomed by a host of news and
surprises that are unusual for airports.
For instance, there are stages with
various programs. German highlights
and specialties are presented in the
Heinemann Shop in the Terminal 1
transit area. And there is a small forest
themed “Made in Germany”. International customers can pick up a souvenir
of Germany right before departure here,
ranging from a selection of wines from
the Mosel, to modern cuckoo clocks
and the typical Frankfurt apple wine.
A special for
departing passengers: goods
can be ordered
by telephone
to be picked up
on the way to
the departure
gates.
IATA praises
FRA baggage system
A cut above the rest: Frankfurt and
Lufthansa demonstrated excellent airline
and airport cooperation in achieving
baggage handling excellence. Consequently Frankfurt was rated best airport
by a team of the International Air Transport Association’s Baggage Improvement
Program (BIP).
IATA checked and compared the
performances of 25 airports around
the world. Ratings were based on the
baggage processes as well as on the
systems and teamwork between the
airports, airlines and ground handlers.
Frankfurt airport received special
praise because, among other things,
bags from inbound flights, requiring
extra help in making connections, are
identified and given dedicated routes
throughout the whole airport baggage
handling system.
Fraport World
5
Airport City Mall takes shape
Changing the face of level 0 / New home for car rentals
Frankfurt Airport invests in service improvements not only above the surface. The basement of Terminal 1, in the past called level 0, is
undergoing a complete modification and is now being named Airport City Mall. Car rental counters were the first services moved here.
Where paths cross: Airport City Mall is one of the major pedestrian traffic areas of Frankfurt Airport. It is here on level 0 where
passengers, visitors, crews, and airport workers hurry from and to
parking lots, check-in halls, offices and train stations. And it is here
where they will find everything they might need on their way.
When finished in 2014 the Airport City Mall will expand over a
total length of 500 meters beneath the departure areas A, B and
C of Terminal 1. Then the area will offer a wide range of retailers,
car rentals, restaurants and service facilities. Shops like Picard,
Levis, Christ, and McDonald’s have recently opened its doors and
some travel services already moved into the new area.
Car rental center next door to the parking lot
A major car rental center for instance, where the counters of
all car rentals are bundled in one central place. Frank Lüders,
Managing Director of Avis states: “We are happy with our new
location. Here we can offer even better service and smoother
travelling for our clients. The station is right next to the parking
lot and the cars for Avis Preferred Customers are found only
meters from our counter.”
reports. But even precious laptops are occasionally abandoned.
“We even get surfboards, lawn-mowers, fishing rods and
fridges”, states Sattler.
Further down the mall is the Travel Center of Deutsche Bahn in
area B. This area offers convenient access to the long-distance
train station as well as a selection of travel related amenities.
Crew Shop offers discounts for airliners and airport personnel
Area C of the Airport City Mall puts the emphasis on daily needs
like supermarkets. Airliners and airport personnel for instance
regularly frequent the Crew Shop here. Their airport ID-cards
allow them to shop for perfume, cosmetics, confectionery,
spirits, and accessories at very attractive discount prices.
Furthermore the Crew Shop offers its customers an order service
for products (except tobaccos) which can be bought at Duty Free
and Travel Value Shops.
Torsten Schreiter, Area Manager Airports West and Middle with
Hertz said: “The shorter foot-walks are the biggest advantage
but there is also a major improvement in the general appearance
of the car rentals. This is highly appreciated by the clients.“
Another service which people now find at the Airport City Mall
is the lost and found area. While people are dashing to their destinations some might be focused on anything but their belongings. Therefore more often than not some items are left behind.
All these items can be picked up at the new lost and found area
in room number 212.U1616 in section A.
The most common things getting lost are keys, glasses and
mobile phones, says Jörg Sattler looking at the lost and found
High-quality architecture: Airport City Mall is characterized by a daylight atmosphere
even underground and special materials like bright, warmly reflecting stones.
6
Fraport World
Fraport VIP-Service is open
for all passengers
Spoilt like George Clooney / Hustle-free travel and time saving guaranteed
At Frankfurt Airport everyone can be a VIP. Fraport VIP-Service can be booked by all passengers. It’s easy and reasonable. Saving time
and taking out the hustle from travelling are the main advantages of this special treatment.
“Why not using Fraport VIP-Service to spoil premium customers?” asks Bärbel Storch, Senior Manager Protocol and
VIP-Services. “Some airlines offer their First Class passengers a
free limousine transfers to the airport and then they leave their
A hotel pro leads VIP-Service
Bärbel Storch is a real hospitality professional with long-time
experience. For 12 years, she
worked at Nassauer Hof, the
top hotel in Wiesbaden. She
was responsible for marketing and sales of the five star
property. Four years ago the
now 57-years old Storch took
over the Fraport VIP-Service as
Senior Manager Protocol and
VIP-Services.
premium customers at the busy terminal. It does not have to be
that way. It’s so easy to organize relaxing individual check-in and
boarding processes.”
This is what Fraport VIP-Service is doing. “We offer individual
and time-saving services for departing, arriving and connecting
passengers, regardless of the class of travel or airline,” Storch
says. “From the moment passengers arrive, personal VIP attendants take care of everything. Our guides escort the customers
and organize all necessary pre- and post-flight procedures.” In
particular they take care of check-in, baggage handling, entry
and exit formalities.
Arriving one hour before departure is early enough
The VIP-Service saves time because customers need to be at the
airport only one hour before departure even for flights to the
U.S. They can use the special VIP-parking lot at entrance-gate 13
in Terminal 1 for drop-off or book valet parking at the airport.
Storch’s staff picks up the VIPs from here using a luxury limousine
and drive them to the VIP-Service’s special lounge area. Guests
don’t have to leave the lounge until a limousine brings them right
to the aircraft. Each VIP is waiting in his personal lounge area.
Fraport World
7
“All required security procedures are done in our lounges,” says
Storch. “Immigration and Customs Officers come to us and
interview the VIPs here, so they can avoid the crowded ways
through the terminal. In addition, our personal attendants are
doing all the paperwork for our customers.” While waiting, the
VIPs can order an a la carte meal and have a drink from the bar.
Of course the lounges are equipped with TV, wireless internet
and telephone.
A complete VIP package for only 275 Euro
The price of Fraport VIP-Service is reasonable. The first passenger
pays € 275 plus VAT. Accompanying persons on the flight cost
€ 100 plus VAT. These prices include the complete VIP package:
personal attendant, private lounge area, all procedures, limousine transfer, refreshments and snacks. Bookings should be made
at least 24 hour before departure or arrival.
Bärbel Storch can offer four comfortable lounges featuring an
exclusive warm atmosphere. Their sizes are different and fitting
for individuals and groups of up to 30 people. The VIP lounge
area is located at the departure gates in Pier B in Terminal 1. Who
wants to shop can just walk through the door and enjoy the
large duty-free area. Some VIPs wear sun glasses or hats because
they don’t want to be recognized. If they like, Storch’s VIP attendants accompany their guests while shopping.
Personal VIP attendants take care of the paperwork, check-in and baggage handling.
says Storch. Actor Richard Gere likes to enjoy a neck massage
after arrival, which everyone can order.
Seeking partnerships with airlines and hotels
Fraport VIP-Service hosts about 24,000 guests annually. Half of
them are politicians and guests of state. The others are not only
celebrities, but more and more business travellers. “Unfortunately
our service is not very well-known in the travel industry. Most of the
private bookings come from the guest’s secretaries,” Storch says.
She wants to expand her corporate business and is looking for more
cooperation with airlines, hotels and travel agencies.
More than 30 years of experience with state visitors
Fraport VIP-Service is very experienced. It was started more than
30 years ago to welcome guests of the German government.
The formal protocol service is done on behalf of the Ministry of
Foreign Affairs, the state of Hesse and others. Fraport VIP-Service
is hosting Presidents, Prime Ministers, Secretary Generals and
politicians from all over the world. Royalties also enjoy the
hospitality in the VIP lounge.
Because Frankfurt is an international hub, many celebrities are
stopping by at the VIP lounges here. “Most of them are very
down-to-earth and friendly people,” says Storch. “They simply
want their privacy and don’t want to be recognized and asked
for autographs all the time.” Storch meets many celebrities in
person, actors like George Clooney, pop stars like Madonna,
and famous sportsmen. She remembers musician Santana who
picked up his guitar and started playing in the lounge just for
fun. “Over the years we learn what our frequent guests like,”
But amongst all those royalties, stars, celebrities and business men
there are still some customers who are treated in a very special way,
even for hospitality professionals like Bärbel Storch. One of those
special guests was a koala bear travelling from zoo to zoo. The owners booked the VIP package during the stop-over at Frankfurt Airport.
Storch took care of him herself. A photo at her desk hugging the koala
reminds her of the encounter of that special kind. By the way, the
koala picture is the only one showing a guest in Storch’s office.
Contact Fraport VIP-Service
Phone Fax E-mail Internet
+49 (0)69-690 703 25
+49 (0)69-690 703 69
[email protected]
www.fraport.de
8
Airline World
Pegasus launched low cost services to Istanbul
Pegasus had its debut at Frankfurt
Airport: from left Pegasus Director
Germany Fikret Yüksel, FraportManager Rainer Ruppel, Director
Scheduled Service Güliz Öztürk,
and pilot Ahmet Suat San.
A new player is entering the FrankfurtIstanbul market: In November, Pegasus
Airlines (H9) had its debut at Frankfurt
Airport opening scheduled services to
the economic centre of Turkey. Daily
flights will continue during the summer
season. Pegasus departs in Frankfurt
at 2:40 p.m.
and arrives in
Istanbul at 6:35
p.m. local time.
The Turkish carrier uses Boeing
737s on the new
route and sells
one-way tickets
from € 45. Pegasus launched
operations in
1990 as a charter carrier for tour operators. Five years ago the carrier opened
scheduled domestic services in Turkey.
Pegasus is based at Sabiha Gökcen
airport situated on the Asian part of the
city. Sabiha Gökcen is Pegasus’ main
hub. Passengers from Frankfurt can
continue their journey to 13 Turkish
cities such as Adana, Antalya, Bodrum,
Dalaman, Izmir and Trabzon as well as
to Northern Cyprus.
Pegasus is owned by ESAS Holding
which is also a big player in the Turkish
health and food sector. In addition
to Pegasus ESAS Holding holds 18.3
percent of Air Berlin making ESAS the
biggest single shareholder of the second
largest German airline.
Vietnam Airlines flies daily
Vietnam Airlines (VN) takes the next
step and now offers daily flights
between Frankfurt and Vietnam.
In summer VN‘s B777s depart daily from Frankfurt.
During the peak holiday season in the
summer and again in winter VN will
add another flight from Frankfurt to Ho
Chi Minh City (SGN) on Wednesdays.
The airline connects Frankfurt three
times a week nonstop with SGN plus
four times with Vietnam’s capital Hanoi
(HAN). Customers can fly daily to both
cities connecting either in SGN or HAN
free of charge.
VN is the only carrier flying nonstop
between Germany and Vietnam. The
airline deploys Boeing 777s on these
routes. In addition to 18 domestic
cities, VN’s route map shows more than
20 destinations in Asia and Australia.
Iberia adds fourth daily to Madrid
Iberia (IB) added a fourth daily service
between Frankfurt and the Spain’s
capital Madrid in February. With the new
service, the afternoon gap of the carriers’ schedule has been closed. Except
on Saturdays, flight IB3515 departs
Frankfurt at 3:10 p.m. and arrives in
Madrid at 5:40 p.m. local time. The
return flight leaves Madrid at 11:50 a.m.
with a scheduled arrival in Frankfurt at
2:30 p.m. Iberia uses Airbus 319s seating
126 passengers for the new service. The
carrier sells return tickets from € 99.
Iberia adds another Madrid service in the afternoon.
Dornier 328 connects the city of Hof wirth Frankfurt.
Cirrus takes over
flights to Hof
German regional carrier Cirrus Airlines
(C9) starts services from Frankfurt to
Hof (HOQ) on March 29. The route to
the Bavarian city near the border of
the Czech Republic is taken over from
Contact Air. Cirrus will offer three daily
roundtrips except on weekends. C9 uses
Dornier 328 turboprop aircraft seating
31 passengers.
Cirrus operates the new route as a
code-sharing service with Lufthansa.
Ticket price start at € 99. The service is
subsidized by the Bavarian government.
Cirrus expects 16,000 passengers in
2010 on the route.
Airline World
China Southern launches first cargo service
China Southern Airlines (CZ) started
scheduled freighter flights between
Frankfurt and Shanghai. They are the airline’s first cargo service from Frankfurt. A
Boeing 747-400F operates the route twice
weekly. Later this year, China Southern
wants to switch the aircraft to a more
fuel efficient Boeing 777 freighter. China
Southern operates a fleet of more than
300 aircraft and is China’s largest airline.
CZ is a member of Skyteam and based in
Guangzhou in the province Guangdong.
This region is a major production center
of China’s export industry.
China Southern deploys modern Boeing 747-400Fs on its new Frankfurt-Shanghai route.
9
Lufthansa offers free
espresso at the gate
Cappucino, espresso, latte macchiato –
Lufthansa customers can now pick from
a wider choice of free hot beverages on
the ground. The carrier has installed new
automatic vending machines with an
appreciably greater choice of hot drinks at
the departure gates in the Schengen Area.
Black coffee, cappuccino, espresso,
marocchino, espresso macchiato, latte
macchiato, Wiener Melange, café au lait,
hot chocolate and several tea flavours
are on offer. All passengers in Economy
and Business Class can pick them up
for free before boarding their flight. The
new machines are manufactured by
Crane Merchandising Systems. Jacobs
Professional supplies the coffee, which is
obtained from coffee farms certified by
the Rainforest Alliance.
United Airlines completes cabin upgrade
More comfort on United’s jumbo jets: The
U.S. carrier completed the upgrade of its
Boeing 747-400s. Now all aircraft of this
type offer lie-flat seats in business and first
class. United Airlines (UA) deploys 747s on
its daily nonstop service between Frankfurt
and San Francisco. The new configuration
offers 12 seats in first class, 52 in business
and 310 in coach.
Next in line for a cabin upgrade are UAs
Boeing 777s of which United operates 46
aircraft. The carrier uses 777s on the two
daily services from Frankfurt to Chicago
and on two of the three daily flights to
Washington D.C. On the third flight to the
U.S. capital UA deploys the smaller Boeing
767. That aircraft type is already equipped
with the new lie-flat seats in business class.
Upgrading the cabin of the B777 fleet will
take UA about one year. United wants to
complete the program of remodeling its
long-haul fleet in 2011. The 777s will offer
not only new first and business class but
also newly developed seats in economy.
Catania is Air Malta‘s new destination from Frankfurt.
Air Malta adds Sicily
to its network
Air Malta (KM) takes advantage of Europe’s open skies: the national carrier of
the island of Malta will launch nonstop
services between Frankfurt and Catania
on April 1. KM plans to fly to Sicily
three times a week. After a short stop in
Catania all flights continue to Malta. Air
Malta offers the new Sicily service on
Monday, Thursday and Saturday.
On board its B747-400s United Airlines now offers 52 lie-flat seats in business class.
Air Malta operates an all Airbus fleet
including seven A320s and five A319s. In
addition to the new Catania service KM,
flies a daily roundtrip from Frankfurt to
Malta departing late in the evening. The
morning services are operated by KM’s
code-share partner Lufthansa.
10
Airline World
Turkish Cargo adds
another IST service
TAM introduces its First Class to Frankfurt
TAM Airlines presents its First Class: The
Brazilian carrier introduced its premium
product on the Frankfurt route. TAM offers
daily nonstop flights from Frankfurt to Sao
Paulo using Boeing 777-300ERs. In the
new configuration, the modern aircraft is
seating 362 passengers. The very exclusive
First Class has only four comfortable seats
which can be turned into a flat bed that is
81 inches long and 22 inches wide.
First class passengers can order complimentary limousine transfers to the airport.
TAM picks up premium customers directly
at their office and brings them back home.
The entertainment program offers a choice
of 50 music CDs and 22 movie channels
which can be watched on a 23 inch screen.
Well-known chef Helena Rizzo of the
famous Sao Paulo restaurant Mani has
created new menus served in TAM’s
first class. Passengers can choose
between five main courses served
whenever they want. In Frankfurt TAM
is partner of Lufthansa. TAM’s first class
customers can use Lufthansa lounges
at the airport.
“The German market is difficult for
airlines”, says Ahmet Yildirim, Cargo Manager Frankfurt with Turkish Airlines Cargo
(TK). “There is an increasing demand
for better service, so we do everything
to meet this demand”. TK Cargo has
increased services between Frankfurt and
Istanbul from four to five weekly flights.
The carrier uses A310-304Fs on this route.
Another improvement is the door-to-door
truck service offered by TK partner ViP
Truck at Frankfurt Airport. Since 2009
TK Cargo has been officially announced
member of the C2K quality management
system, the quality and industry standard
for the global air cargo industry. Yildirim
is sure, that this program will improve the
quality of their air cargo services throughout the Turkish Airlines network.
TAM operates 134 aircraft and is the
largest carrier in South America.
Through Sao Paulo the airline offers
flights to 42 Brazil cities. With ten destinations TAM also plays a leading role in
South America. Currently TAM works on
joining Star Alliance and is expected to
join in the summer.
TK Cargo deploys A310Fs on the Frankfurt route.
Montenegro Airlines increases frequencies
Montenegro Airlines uses Fokker 100 to Podgorica.
Montenegro Airlines (YM) has added a
fifth weekly service between Frankfurt
and Podgorica. Podgorica (TGD) is the
capital of Montenegro. Montenegro
Airlines was founded 15 years ago as
the national carrier of the country. The
Frankfurt route was opened ten years
ago. Today, FRA is the most important
destination of YM, the airline said. YM is
the only airline flying nonstop between
the two cities. The new flight departs in
Frankfurt on Saturdays at 2:40 p.m. Except Tuesday and Thursday, Montenegro
Airlines offers daily service to Podgorica.
The carrier uses Fokker 100 regional jets
on the route.
Transaero Airlines flies daily to Moscow
Privat Russian Transaero Airlines (UN) is
investing in the German market. In February
the airline has increased frequencies and is
now flying daily from Frankfurt to Domodedovo International Airport, Moscow
(DME). Ticket fares for a round trip range
from 264 € in Economy Class to 880 € in
Business Class including tax.
In 2009, for the first time UN carried more
than five million passengers. Olga Pleshakova, General Director with UN, stated: “We
are certainly pleased with the results of our
work. It proves the strength of our consistent strategy and flexible market-responsive
tactics.” Russia’s first private airline operates
scheduled and charter flights to more than
70 domestic and international destinations.
Transaero has been the first Russian airline
to add modern aircraft to their fleet, which
offer four travel classes on Boeing 747-400s
and 777s and three on 767s and 737s. UN
was also the first Russian airline to introduce its own frequent flyer program.
Private Russian carrier Transaero connects Frankfurt
daily with Moscow Domodedovo.
Airline World
11
A success story of 20 years
SunExpress celebrates anniversary / Serving Turkey with 25 aircraft
This year SunExpress (XQ) celebrates 20 years of its Frankfurt flights. FRA was the first airport that has been served by the of the jointventure of Lufthansa and Turkish Airlines. Soon SunExpress will operate a fleet of 25 aircraft.
The idea was to boost tourism to the Antalya region in the eastern
part of the Mediterranean Sea. The vision became reality. Today,
Antalya is a center of the Turkish tourism industry. A new airport
was built which has been operated by Fraport for many years. Hotels, shops and restaurants followed. All this was mainly driven by
SunExpress, carrying the bulk of visitors from Germany to Antalya.
In the beginning, SunExpress was a pure charter carrier flying for
German tour operators. The success story started on April 2, 1990,
with the maiden flight from Frankfurt to Antalya. In the first season
SunExpress operated only one aircraft, a Boeing 737-300 registered
TC-SUN. At that time XQ employed only 64 people.
Those numbers have changed dramatically. “By the end of 2010
we will have a single type fleet of 25 Boeing 737-800 increasing
our capacity to 4,725 seats and making SunExpress’s fleet one of
Turkey’s youngest and most efficient,” Managing Director Paul
Schwaiger stated. He was at the helm from the very beginning and
is now responsible for more than 1,000 employees.
Daily services to XQ’s three Turkish hubs
The charter business is still important, but today SunExpress offers
more scheduled services, domestic and international. XQ has three
hubs in Turkey, said Commercial Director Michael Buck. In addition
to the home base Antalya and Izmir, SunExpress has established
Istanbul’s second airport Sabiha Gökcen (SAW) as a hub. From
Frankfurt all three airports are served daily.
Sabiha Gökcen is located in the Asian part of Istanbul, Buck
explains. “This is ideal for many of our Turkish customers living and
visiting relatives in the greater area of Istanbul.” In addition SAW
is a comfortable airport for connecting on the domestic routes of
SunExpress, even when there is no baggage transfer. “We serve 16
Turkish cities from SAW like Adana, Bodrum, Kayseri and Trabzon.”
SunExpress is a joint-venture of Lufthansa and Turkish Airlines.
Because XQ is a Turkish carrier, it could fly vacationers from many
countries to Antalya. But the main focus is on Germany. That is
why Buck and his team of 40 people are based in Frankfurt. “If we
look at our business today last minute bookings become normal,”
Buck said. “Contrary to the early days, now two month prior
departure many seats are still available. At the end we mostly take
off with 90 percent load factor but stil our risk is getting higher”.
Fraport is doing check-in and ramp service for SunExpress in
Frankfurt. Buck said he is very pleased with the service quality. “We
are also quite happy with our schedule even the slot situation in
Frankfurt is difficult. It needed patience but we worked it out for
us.” For further growth he is looking forward to the new runway.
SunExpress at Frankfurt
Destinations
Antalya (AYT)
Bodrum (BXN)
Istanbul (SAW)
Izmir (ADB)
Frequency
7/7
1/7
10/7
7/7
Aircraft
B737-800, B757-200
B737-800
B737-800, B757-200
B737-800, B757-200
Configuration: B737-800 Y 189 seats; B757-200 Y 214 seats
12
Airline World
Condor’s successful re-start
as an independent carrier
Frankfurt’s second home carrier is making money
German leisure carrier Condor (DE) started a second life. After Lufthansa stepped out, DE is now fully owned by the Thomas Cook
Group, but operating as if it was an independent airline. The new strategy worked out well even during the economic crisis. Condor
is the second largest carrier at Frankfurt Airport.
After a period of uncertainty about Condor’s future ownership
the sky cleared up again. The second largest airline at Frankfurt
Airport is now part of the Thomas Cook Group. “Today, Condor’s position is clear and simple,” says Uwe Balser, Managing
Director Operations. “We are the independent carrier within
the Thomas Cook Group with full responsibility for our financial
results.”
self-consciousness which motivated the staff. “The independence within the group plays a key role in our strategy and is one
important condition of our success,” Balser is convinced. Since
route planning and pricing is back in responsibility of the airline
and not of the tour operator, Condor is making money again.
The figures are quite presentable in the current economic
environment. While other carriers were suffering, reducing
their fleet and losing money, Condor made a profit last year.
“All of our aircraft are in the air, we had no layoffs, and we are
very happy with our positive results”, Balser states.
The Thomas Cook Group PLC is the second largest travel
group in Europe. Its headquarters is in the UK and shares are
traded at the London stock exchange. The main business of
Thomas Cook is working as a tour operator, creating and selling vacation packages in many European countries. Thomas
Cook owns and manages tour operators, airlines, travel
agencies and hotels.
Condor is flying for more than a half century
Condor was founded in 1955 as “Deutsche Flugdienst GmbH”.
For decades DE was the Lufthansa Group’s leisure carrier and
that status was deep in the minds of Condor staff. Two years
ago Lufthansa took the strategic decision to give up the leisure
business and to sell its remaining shares to its former jointventure partner Thomas Cook.
This was a shock for the Condor crew and a challenge for
management. Balser and his colleagues analyzed the possibilities, developed a modified strategy and created new
Uwe Balser head of Condor operation
Uwe Balser is
Managing Director
Operations of Condor.
49-years old Balser
started his career with
Lufthansa in 1990.
Amongst other positions he worked as
Area Manager Middle
East in Dubai. In 2005
he changed to Condor
as Postholder Ground
OPS and responsibility for all Condor stations in Germany.
In 2008 Balser was appointed to the management board.
Thomas Cook Group operates four airlines
Condor is not the only airline of the Thomas Cook Group. It
has sister carriers in the UK, Belgium and Scandinavia. The
whole group operates a fleet of 95 aircraft. Thomas Cook UK
alone counts 42 aircraft. But Thomas Cook’s airlines in UK,
Belgium and Scandinavia have business models that are different from Condor’s. The sister companies only carry customers
of the group’s own tour operators. Their network and pricing
is planned by the tour operator.
This business model didn’t work out for Condor. “Most of
our passengers are individuals booking directly with us”,
explains Balser. About 40 percent of the tickets are sold online
on Condor’s website, via hotline and as flight only by travel
agencies. “More than one third of our business comes from
Thomas Cook tour operators.” A little less Condor gets from
other German tour operators.
Today Condor has a fleet of 34 aircraft. 12 Airbus 320s seating
174 people are deployed mainly on short-haul European
routes. 13 Boeing 757-300s seating 265 passengers are flying
destinations in a medium range, for example to Northern
Africa and to the Gulf. On long-haul routes Condor uses 9
Boeing 767-300s.
Cabin upgrade for all aircraft and winglets for the Boeings
While the A320s and B757s have all-economy cabins, on B767s
Condor offers a three-class configuration. The 18 seats in
Comfort Class are comparable to a regular Business Class. Passengers enjoy separate check-in, extended free luggage, extra
service on board and meals a la carte. The newly introduced
Airline World
13
Premium Economy Class offers 35 seats with six inches more
leg-room than regular Economy Class and extra meals.
“We have begun a comprehensive investment program on our
fleet,” explains Balser. The upgrades to the Boeing 767 fleet
are already completed. “Now we have started to upgrade our
A320s and B757s with new cabin interior. In March we will
present the new cabin to the public,” announces Balser. It’s the
first time that used Airbus 320s get the new generation cabin
interiors. “Amongst others, passengers will enjoy more space
for their hand luggage and a new entertainment system.”
Frankfurt is Condor‘s home base. Headquarters, crews and its own maintanance
In addition to the cabin, Condor invests in efficiency. “Six of
our Boeing 767s are now flying with winglets, which reduces
the fuel consumption about five percent. On a flight to Las
Vegas we save three tons of fuel,“ Balser explains. Furthermore the winglets reduce aircraft noise during take-off and
landing. Condor continues with placing winglets now on
its Boeing 757s. “After this modernization is completed our
aircraft can fly many more years.” says Balser. The average
age of the Condor fleet is 11 years.
But relocation of headquarters is necessary because of the new
runway which is built only a few meters away. “When it is in operation, landing jets will fly over our offices at a height of 50 meters”,
explains Balser. “Our buildung is not sound isolated”. The decision
where Condor moves in the region will be announced soon.
Condor flies where Germans like to go for vacation
Condor is well positioned in tourism destinations. Its route
map shows where Germans like to go for vacation. “Our network includes nearly all major holiday destinations around
the Mediterranean Sea and in the Caribbean,” says Balser. “In
addition over the years we established ourselves as a niche
carrier to certain destinations like Alaska and Canada.”
Frankfurt Airport is not only Condor’s home base. All of the
long-haul flights depart from here. Customers can connect
by train or with Lufthansa. Next summer, Condor launches
twice weekly service to Fort Lauderdale in Florida. Early birds
can already book Condor’s winter schedule to Kilimanjaro,
Phuket, Salvador de Bahia and 26 more destinations.
are located at the airport.
Condor has a special relationship with Fraport. “Frankfurt is
the heart of our network”, states Balser. “We are committed to
Frankfurt Airport, and we want to stay here.” Condor opened its
own maintenance at the airport and the headquarters is close by.
A wish free would be more gate positions
The relocation of the headquarters is not a handicap for
Condor. “We appreciate the new runway but it will not solve
all problems”, Balser states. His concern faces more the terminal capacity than of the runway. Since Condor had to leave
Lufthansa’s exclusively used section of Terminal 1, its flights
are handled at Pier B East, Pier C and remote.
“Because of the construction works at Pier B there is a shortage of gate positions which brings us in trouble. It’s not only
inconvenient for our customers, it also causes delays,” Balser
worries. “Nearly 80 percent of our passengers cannot board
from the terminal. Before we moved it was just reverse, we
had 80 percent gate positions.
“We know that Fraport is doing its best to minimize interference
of the ongoing construction works, but if we would have a wish
free it would definitely be more gate positions for us,” says Balser.
14
Airline World
Aegean holds pole position in Greece
Growing business / Two dailies to Frankfurt / Joining Star Alliance
Aegean Airlines (A3) enjoys significant growth rates in Germany and hopes for excellent business in 2010, too. Joining Star Alliance this year will
help to increase sales through the Frankfurt hub. Aegean connects the airport daily with Athens and Thessaloniki.
“Especially in Germany, we see excellent growth rates in the lower
fare segment”, states Erika Partsch, Managing Director Germany at
the private Greek carrier. “Our image in Germany is positive, so that
we can truly hope for another successful year in 2010,” she said.
And after Olympic Airways went bankrupt, Aegean Airlines is the
only Greek carrier offering scheduled flights to Germany.
Today Aegean offers 200 daily flights on 46 domestic and international routes. All of them touch one of Aegean’s two hubs Athens
or Thessaloniki. Half of the routes are domestic services. Many of
them connect the Greek islands with the two hubs. In addition
German customers can transfer to Aegean’s international services
for example to Cairo, Tel Aviv and Larnaca.
In addition, the optimistic expectations are based on the fact
that Aegean has worked on its route network out of Germany. In
addition to the daily nonstop services from Frankfurt to Athens and
Thessaloniki A3 added more flights out of Düsseldorf and Berlin to
Athens. This summer there will be daily nonstop flights to Athens
and Thessaloniki.
Currently Aegean operates a fleet of 32 aircraft. Most of them are
Airbus A320s and A321s. In total, Aegean has ordered 27 A320
family jets. Over time, they will completely replace the Boeing 737s.
As a result, Aegean will have the youngest fleet in South-Eastern
Europe. On all flights A3 offers economy class and business class.
Two hubs and 200 daily flights
Aegean Aviation was the first private airline in Greece. Later the
name changed into Aegean Airlines. Since 2008 Aegean is the
number one Greek airline in terms of passenger numbers. A3
carried about six million passengers equivalent to an increase of 14
percent over 2007. In the first nine month of 2009 figures were up
by ten percent.
Aegean Airlines at Frankfurt
Destinations
Athens (ATH)
Thessaloniki (SKG)
Frequency
7/7
7/7
Aircraft
A320, A321
A320, A321
Configuration: A320 C 24 seats, Y 132, A321 C 32 seats, Y 146
In 2005 Aegean became a regional partner of Lufthansa providing
passengers access to Lufthansa’s global network. As a result both
airlines offer code-share flights, convenient transfers and other
benefits. For example, passengers travelling business class can enjoy
the Lufthansa lounges at Frankfurt Airport.
Aegean becomes member of Star Alliance
By mid 2010 Aegean will become a member of Star Alliance, providing the airline with access to the various markets across the globe.
“Our membership will certainly advance our international sales”,
says Partsch. Greek business travelers will benefit from this membership, too. They will be able to use the extensive international
network, enjoy seamless travels and status recognition through the
various frequent flyer programs.
Being as successful as it is, it is not surprising that A3 has received a
total of six awards by the European Regions Airline Association. In
addition, the Greek carrier was named top regional airline in Europe
by Skytrax in 2009.
Future World
Fraport‘s fire station 4 comes to life
A milestone in the airport expansion
program is achieved: In February ground
was broken for Frankfurt Airport’s new
Fire Station 4 near the future runway.
After the completion at the beginning of
2011 the two-level building will cover an
area of 4,000 square meters and will be
the base for about 50 firemen.
The new building will require less energy
for heating and cooling than a conventional fire station. Among other things
renewable energy sources are being used
that will cut the cost of electricity. The
fire training area right next to Fire Station
4 will be operational by the end of 2011.
It will allow Fraport to concentrate all fire
training facilities at this single spot.
“With the new training area, Frankfurt
Airport will be able to continue providing
top quality training in fire protection,
rescue services and aircraft recovery in
the future – not only for our own staff
but also for employees of other airports,”
said Fraport executive board chairman
Dr. Stefan Schulte. Many other airport fire
departments from Germany and abroad
have been utilizing Fraport’s training
programs and expertise.
15
Fraport invests more
than a billion Euros
Fraport adds economic power to the
Rhine-Main region. In 2009 Frankfurt Airport invested 1.14 billion €. That means an
increase of 40 percent compared to 2008.
The main drivers are investments in the
future. About half of the amount Fraport
spent in construction works at the airport.
“The Fraport investment is a private economic stimulus package,” stated executive
board chairman Dr. Stefan Schulte. The
program secures about 25,000 jobs at
contractor companies. 70 percent of the
orders are placed with local companies.
Fraport signs charter
of sustainability
Ground breaking ceremony for the fire station of the new runway northwest.
Fraport AG signed the charter of sustainability as the fourth company in the
state of Hesse. The state is engaged in
climate protection and seeks 100 local
companies supporting its sustainability
agenda. Fraport has committed itself to
optimize the terminals and more than 60
buildings at Frankfurt Airport in terms
of environmental performance. The
program will reduce energy consumption
of the terminals by 30 percent and by
15 percent in the remaining buildings,
said Herbert Mai, member of the Fraport
executive board.
Construction works of the new runway on schedule
One year after construction of the
fourth runway began work is on schedule, said Fraport executive board
chairman Dr. Stefan Schulte. “The
planning phase is over, now we are
building it.” He is convinced that
the new runway will go into service
as planned at the start of the winter
schedule 2011.
The next important step is finishing
a road tunnel underneath the future
runway. This road is not only essential
in order to be able to continue construction work itself, but also for many
commuters working at the airport.
Other important current building
lots are the two bridges crossing the
railway and the highway. Two fly-overs
Building cross-overs for aircraft: the taxiway to the new runway will cross the highway A3.
will connect the new runway with the
apron and the terminals one the other
side. Construction of the new runway’s
fire station was also launched. A few
weeks ago the ceremony of laying the
foundation stone took place.
16
Future World
Fraport launches sustainability
initiative for companies at FRA
New central business unit for sustainability management
Fraport AG puts more emphasis on sustainability. A new central business unit concentrates, coordinates, and controls Fraport AG’s
environmental management. Jörg Kämer, senior vice president and head of the new unit, plans more strongly to involve the other
companies residing at Frankfurt Airport (FRA). In cooperation with these companies, Fraport intends to reduce emissions and costs.
Sustainability for Jörg Kämer means securing the future. The
head of Fraport’s newly created business unit has clear ideas
about his new task. “Sustainable business management means
balancing economic, ecological and social issues in such a way
that the business will continue to be viable in the medium and
long term,” says Kämer.
In his new task, Kämer benefits from the fact that he is an
economic expert with wide management accounting experience. “Sustainability is a mindset; in the medium term, however,
the commitment must also yield a financial return,” says Kämer.
He will introduce a performance measurement system which will
allow for quantifying and benchmarking the successes achieved
in sustainability.
The key performance indicators will measure the progress the
airport makes toward the sustainability goal and show the dimensions involved. Take for example power consumption. Power
consumption at FRA overall almost equals that of the nearby city
of Hanau with its approximately 90,000 inhabitants. Fraport’s
waste recycling rate of 83 percent is also interesting. German
households recycle about 75 percent of their waste on average.
Kick-off conference for Airport Environmental Partnership: The participants described
The Frankfurt Airport company has been a pioneer both in the
region and among international airport operators for years.
Fraport’s sustainability report gives a detailed account of the
company’s commitment and success to date. What’s new is that
It is Fraport‘s declared goal to ensure that airport expansion
and the ensuing traffic growth will be carbon neutral. That
means: CO2 (carbon dioxide) emissions by the year 2020 will
not exceed the 2005 levels despite a noticeable increase in
passenger traffic.
Fraport has lent a face to sustainability
Jörg Kämer has been the
head of Fraport‘s newly
created Sustainability central
unit since the beginning
of this year. An economist
by profession, 51 year-old
Kämer, previously served
in the position of Fraport
Senior Vice President for
Controlling, Finance, and
Accounting. He joined Fraport twenty years ago. His
new task is to consolidate,
coordinate and control sustainability issues at Fraport. Kämer
reports directly to Fraport’s executive board.
the importance their organizations attach to sustainability, presented initiatives they
have taken, and formed project groups to work out concrete common measures.
all sustainability activities have been concentrated in a central
business unit that reports directly to the executive board.
Airport Environmental Partnership takes up work
Achieving sizeable progress toward environmental and climate
protection requires a collective effort by all companies at FRA,
Kämer states. Therefore, the most recent sustainability initiative
at Frankfurt Airport designed to involve all organizations residing
at the airport is dubbed “Airport Environmental Partnership“. A
few weeks ago, Kämer invited the airlines, cargo companies, air
traffic control and the energy industry to a conference marking
the initiative’s kick-off.
The conference participants described the importance their organizations attach to sustainability and presented the initiatives
they have taken. The subsequent discussion revealed four common focal issues to be pushed from now on: Electro-mobility
at the airport, procurement of green electricity, equipment and
interior fittings of buildings, and the organization of sustainability within companies.
Future
Kategorie
World
Project groups were formed on all four issues to work out
concrete common measures in small teams. Members of the
Airport Environmental Partnership currently include: Austrian
Airlines, British Airways, Condor, DFS German Air Navigation
Services, FedEx, Kühne + Nagel, Lufthansa, Lufthansa Cargo,
Mainova, Süwag, TNT Express. Further partners are welcome.
“The initiative and the project groups are open to all airlines and
service providers at Frankfurt Airport,” Kämer emphasizes.
Fewer pollutants due to improved traffic flow
Fraport alone accounts for only 15 percent of all CO2 emissions
at FRA. Approximately half of all emissions are generated by
aircraft. In addition to emissions from taxiing aircraft, emissions
from approaching and departing aircraft at altitudes below
3,000 ft (LTO cycle) are also considered as airport emissions.
A reduction in aircraft emissions in the short term cannot be
achieved by the use of modern jet aircraft alone. Therefore,
Fraport is also working on processes. “For example, we are aiming to reduce aircraft holding patterns, optimize approach routes
and shorten taxiing traffic,” Kämer explains.
17
Emissions trading increases sensitivity for sustainability
The Emissions Trading Scheme, to become effective in European
air transportation from 2012, will further increase sensitivity
for sustainability in the aviation industry, Kämer believes. The
allocation of emission certificates is based on the emission of
pollutants in 2010 as calculated by EuroControl using as a basic
parameter the actual flight data and aircraft used. Airlines that
reduce emissions will enjoy a cost benefit in the future. The
European Union is currently discussing how to incorporate airports and airport emissions into the emission certificate trading
scheme. However, no decisions have been reached.
What everyone can do for the environment
Sustainability starts with little things. Everyone working
at Frankfurt Airport can contribute to saving energy and
protecting the environment.
Here are some simple tips:
The Airport Collaborated Decision Making (A-CDM) project
group has been working successfully on this issue since 2005.
A-CDM was initiated by EuroControl. In 2008, Fraport and the
DFS German Air Navigation Services inked an agreement on the
further development of the project. Employees with decisionmaking power of the airport, airlines, air traffic control, and other
parties involved in the process are jointly driving the issue.
The mutual data exchange is of decisive importance. “For example, in case of an expected aircraft delay, the ground handling
services can adapt their schedules based on current data,” states
Kämer. Even so, this automatic information flow still requires
improvement.
• S
witch off all devices that you are not using. Standby energy
mode accounts for 70 percent of the energy consumption.
• A
lways turn off the power switch of your computer when
you are done. Use the standby mode only for short breaks.
• S
witch off monitors for longer breaks; screensavers do not
save energy.
• S
witch on room lights only when there is not sufficient daylight.
• Illuminate only your immediate work or reading area.
• S
witch off all lights when leaving the room.
• D
o not constantly ventilate rooms by putting windows in
tilt position. Instead briefly open the windows fully for rapid
ventilation.
18
People World
Zhang manages
Europe for Air China
Zehle new TAP
country manager
TAP Portugal appointed a new country manager in Germany. Frank Zehle
was promoted as General Manager
Germany, Austria and Eastern Europe
of the Portuguese national carrier and
Star Alliance member. 44 year-old
Zehle started his airline career at
Lufthansa. Later, he worked with
Brazilian carrier Varig before he left
the industry and worked in the hotel
business. After ten years, Zehle is
now back in the aviation. He succeeds
Francisco de Sousa e Silva who retired
after nine years at the helm of TAP in
Germany.
Frank Zehle started his career with Lufthansa.
All around the
world: Kehan
Zhang is Air
China’s (CA)
Deputy Managing
Director European
Region. Zhang,
who is with Air
China Cargo, was
formerly based in
Karachi/Pakistan, Los Angeles/USA and
Beijing/China. His aim is to establish
more Air China routes to Beijing. Currently there are several Air China cargo
flights to Frankfurt besides flights to
Copenhagen Airport. A new route to
Milan has been opened.
LOT Germany in
Steffensen‘s hands
Vamvacas manages
Condor at FRA
Liu heads CI Cargo
in Germany
LOT Polish Airlines
appointed Dirk
Steffensen as new
Director of Germany, Austria and
Switzerland. 42
year-old Steffensen
aims to expanding
the airline’s position as the leading
carrier for Poland and Eastern Europe.
Attractive company promotion programs
like PartnerPlus will support this goal,
he believes. Amongst other jobs he
held, Steffensen was head of corporate
sales with Air Berlin. He suceeds Jakub
Malecki who retired and left LOT already
in 2008.
Straight in from the
Caribbean: Evridiki
Vamvacas was promoted to the role of
regional manager
FRA by Condor
(DE). She has
been with Condor
since she finished
her studies doing
several internships, among others one in
the Dominican Republic. In 2001 Vamvacas was hired as a full time staff member
and was in charge of the Caribbean with
DE Chicago. In 2006 she went to Germany
and later on to Greece. Back in Frankfurt,
she is looking forward to working with
Fraport and to the mutual support.
China Airlines (CI)
appointed Brian
Liu Cargo Manager
Germany. His
top-priorities are
to increase China
Airlines’ revenues
and the number of
freighters to FRA.
Liu is optimistic to
achieve these goals as he trusts in Fraport
as his long-term partner. Liu started as
passenger reservation agent for Singapore Airlines in Taiwan in 1986. In 1989
he joined China Airlines as cargo agent
and became loadmaster later on. He took
his career from there and received his last
promotion in September 2009.
Publisher:
Editorial support:
Production and project management:
Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt
Germany
Sebastian Keil, Erdal Köroglu, Klaus-Peter Lueck,
Anette Schmid, Anika Stork
Britta Linke
Gloobi.de, Johannesberg
Imprint
Responsible for contents:
Anette Schmid,
Fraport Ground Services
Sebastian Keil, Anika Stork
Fraport Traffic & Terminal Management,
Airport Expansion
Editorial contributors:
Thomas Hartung, Uschi Lobert
Layout:
Büro Ka | Werbeagentur, Aschaffenburg
Printer:
ABT Print und Medien GmbH, Weinheim
Photo credits:
Aegean Airlines, Air China, Air Malta, China
Airlines, China Southern Airlines, Cirrus Airlines,
Condor, Fraport, Heinemann, Iberia, LOT
Polish Airlines, Montenegro Airlines, Pegasus
Airlines, SunExpress, TAM Airlines, TAP Portugal,
Transaero Airlines, Turkish Cargo, United Airlines,
Vietnam Airlines.
People World
19
Help for Haiti
A joint-venture of Condor, Fraport and various aid organizations
United in times of crisis: After the dramatic earthquake that shook
Haiti on January 12, many companies did not hesitate to offer immediate help. Within days after the earthquake occurred, Condor
took 35 tons of medical and rescue equipment, medicine, and a
team of 100 doctors, paramedics, logistics experts and recovery
dogs on their regular flights to Haiti’s neighboring countries.
And only a few days later the federal police turned for help to
the medical services of Fraport AG. The airport operator in turn
immediately got in touch with Condor which supports various
aid organizations currently helping the Haitian victims.
On Wednesday, January 27, an extra Boeing 767-300 was sent
to the Caribbean. It was sponsored by Condor for local aid
organization “Luftfahrt ohne Grenzen / Wings of Help”. It carried 30 tons of relief supplies from Frankfurt to Santo Domingo
in the Dominican Republic, the airport nearest to the disaster
zone. Urgently needed medical supplies, tents, blankets, baby
food and tablets for drinking water purification were taken to
A joint-venture to help: Fraport, Condor and many others organized the aid by air.
people in dire need. Members of Luftfahrt ohne Grenzen took
care that the goods safely reached the right hands.
The sense of duty to help
“We are truly shocked by the situation and feel obligated to
help these people. For an airline with most flights into the
region it was pretty clear: We will support all aid organizations
as best as we can so that help can be given, where it is needed
most”, explained Uwe Balser, Managing Director Operations
with Condor. “There was a general offer of help among all the
colleagues.”
The extra flight to Santo Domingo was made possible thanks
to a joint venture of Fraport AG, DSF Deutsche Flugsicherung,
Condor, EADS, MTU and Schenker Deutschland AG, to name just
a few. The project was also supported by Leisure Cargo which
did an outstanding job in terms of freight handling for Condor.
Logistic experts, doctors and recovery dogs were onboard the Condor flight.
New Sky LouNge
Te r m i n a l 2 • D e p a r t u r e l e v e l • G a t e D 8
(formerly Delta Lounge E8)
Open from
8.0 0 am – 21.0 0 pm
• quiet zone (relax-seats with music head-sets)
• 3 restrooms with showers
• business area with telephone, fax, internet,
w-lan, copy-machine, flight information screen
• tv flat screen
• large variety of international press
• refreshments (alcoholic and non-alc.)
• continental breakfast and snacks
• separate bar area
• professional and friendly service staff
• access for handicapped
Sky Lounge GmbH
Phone: +49 (0)69 690 72764 Fax: +49 (0)69 690 55001 [email protected]
Your partner at Frankurt Airport
Baggage delivery (from FRA to whole Germany)
Baggage repair and claims management
Co-Mail transport (from airport to your office
and vice versa)
Check-In Queue Management
Any questions?
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