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2
PestWorld 2011
Today’s Opportunities. Tomorrow’s Success
Puzzled By This Image?
You’ll find this type of image—or QR code—throughout this
brochure. The symbol is coded with specific information, videos,
or audio clips to help give you more information about what you’ll
experience at PestWorld 2011.
Here’s what you can do:
1.Open a barcode “reader” application on your Smartphone
2.Now open it and use your phone’s camera to scan and read the
QR Code
3.The code will bring you to a mobile site where you can find out
more information about the topic that you’re reading.
AT PESTWORLD 2011, YOU WILL:
• Network with more than 3,000 other pest management
professionals, researchers and vendors from around the world.
• Discover the latest business trends and learn how to apply these
innovative ideas into your business.
• Earn valuable recertification credits at more than 100 hours of
educational sessions led by world-renowned experts.
• Find solutions for your business in the largest pest management
industry trade show in the world, showcasing the newest products,
services, and technologies in pest management.
• Understand how legislative and regulatory issues will shape and
influence the industry.
WHO ATTENDS PESTWORLD?
• Owners and employees of pest management companies
• Product manufacturers and distributors
• Educators and students
WHO EXHIBITS AT PESTWORLD?
• Manufacturers and Distributors of Products and Equipment for
Pest Control, Termite Control, Mosquito Control, Bed Bug Control,
Nuisance Bird and Wildlife Control, and Lawn Care
• Mold Remediation Suppliers
• General Services and Products for Small Businesses such as
Cell Phones, Credit Cards, Insurance, Legal, Uniforms and
Security Video Systems
TABLE OF CONTENTS
4 Schedule at a Glance
6 Networking Opportunities
7 General Sessions
8 Optional National Bed Bug Forum
10 Thursday Educational Sessions
14 Friday Educational Sessions
18 Saturday Educational Sessions
20 Exhibit Hall
24 Spouse and Guest Program
25 Optional Tours
26 Golf Tournament
• Vehicle Equipment and Accessories, including GPS Systems
26 Hotel and Travel Information
• Computer Systems Technology, Software, Web Developers
and PDAs
27 Registration Form
• Recruiters/Employment Services and Human Resource Consultants
• Ad Agencies
October 19–22, 2011
www.npmapestworld.org
3
e
l
u
d
e
Scath
-a-glance
TUESDAY, OCTOBER 18
11:00 a.m. – 6:00 p.m.
Pre-Registration at the
Hilton New Orleans Riverside
WEDNESDAY, OCTOBER 19
7:00 a.m. – 8:30 a.m.
PWIPM 5K Fun Run/Walk for
Breast Cancer Awareness
7:00 a.m. – 12:30 p.m.
Golf Tournament Sponsored by
Greater New Orleans Pest Control
Association and Louisiana Pest
Management Association
7:30 a.m. – 11:00 a.m.
Pre-Registration at the
7:30 a.m. – 9:30 a.m.
QualityPro Board of Directors Meeting
8:30 a.m. – 12:30 p.m.
Optional National Bed Bug Forum
(see p. 9 for details)
9:30 a.m. – 12:30 p.m.
State Association Leadership Forum
10:00 a.m. – 1:00 p.m.
PPMA Board of Directors Meeting
10:30 a.m. – 12:00 p.m.
Fumigation Division Meeting
10:30 a.m. – 12:00 p.m.
Canine Insect Detection
Division Meeting
12:30 p.m. – 1:30 p.m.
International Delegates Welcome
& Orientation
1:00 p.m. – 7:00 p.m.
Pre-Registration and On-site
Registration at the Ernest N. Morial
Convention Center
2:00 p.m. – 3:00 p.m.
Opening Ceremony
THURSDAY, OCTOBER 20
7:00 a.m. – 8:15 a.m.
Business Development
Committee Meeting
7:00 a.m. – 8:15 a.m.
WDO Division Meeting
7:00 a.m. – 8:15 a.m.
Wildlife Division Meeting
7:30 a.m. – 5:00 p.m.
Registration at the Convention Center
8:30 a.m. – 10:00 a.m.
Opening General Session
Featuring Lieutenant General
Russel L. Honoré HS
Sponsored by
Sponsored by
10:15 a.m. – 11:30 a.m.
Concurrent Sessions
3:00 p.m. – 7:00 p.m.
Exhibit Hall Grand Opening &
Welcome Reception
Sponsored by
Sponsored by
11:30 a.m. – 2:30 p.m.
Spouse & Guest Luncheon Featuring
the Four Bitchin’ Babes
11:30 a.m. – 2:30 p.m.
Lunch in Exhibit Hall
7:30 p.m. – 9:00 p.m.
LDG Networking Reception
12:30 p.m. – 2:00 p.m.
Pest Management Foundation Meeting
Sponsored by
1:00 p.m. – 2:30 p.m.
PWIPM Council Meeting
7:30 p.m. – 9:00 p.m.
Wine & Cheese Open House for
New Members/First Timers
Sponsored by
4
PestWorld 2011
2:30 p.m. – 3:45 p.m.
Concurrent Educational Sessions
2:30 p.m. – 5:00 p.m.
Government Affairs
Committee Meeting
FRIDAY, OCTOBER 21
SATURDAY, OCTOBER 22
7:00 a.m. – 8:30 a.m.
Lawn Care Division Meeting
7:30 a.m. – 12:30 p.m.
7:00 a.m. – 8:30 a.m.
Blue Ribbon Bed Bug
Task Force Meeting
7:30 a.m. – 8:00 a.m.
NPMA Annual Business Meeting
4:00 p.m. – 5:15 p.m.
8:00 a.m. – 4:00 p.m.
5:30 p.m. – 7:00 p.m.
International Reception (by invitation)
9:00 a.m. – 10:30 a.m.
Industry Awards and General Session
Featuring Chief Richard Picciotto
Sponsored by
Sponsored by
8:00 a.m. – 10:00 a.m.
Coffee and Beignets in the Exhibit Hall
10:00 a.m. – 11:15 a.m.
Concurrent Workshops
10:00 a.m. – 2:30 p.m.
NPMA Board of Directors Meeting
10:30 a.m. – 4:30 p.m.
Spouse Optional Tours
6:00 p.m. – 7:00 p.m.
PWIPM Wine & Cheese Reception
(by invitation)
Hosted by
10:30 a.m. – 2:30 p.m.
Spouse Optional Tours
11:15 a.m. – 12:30 p.m.
Lunch on Your Own
10:45 a.m. – 12:00 p.m.
12:30 p.m. – 1:45 p.m.
12:00 p.m. – 1:30 p.m.
Past Presidents’ Lunch
2:00 p.m. – 3:45 p.m.
12:00 p.m. – 2:30 p.m.
Lunch in Exhibit Hall
3:30 p.m. – 5:30 p.m.
Optional Pest Management Tour
1:00 p.m. – 2:30 p.m.
LDG Council Meeting
7:30 p.m. – 11:00 p.m.
The Big Event in the Big Easy
Sponsored by
6:00 p.m. – 7:30 p.m.
PPMA Reception (by invitation)
Hosted by
Sponsored by
1:00 p.m. – 2:30 p.m.
Technical Committee Meeting
2:30 p.m. – 3:45 p.m.
4:00 p.m. – 5:15 p.m.
October 19–22, 2011
5
show
highlights
NETWORKING OPPORTUNITIES
At PestWorld 2011 there is a whole series of exciting special events available to you outside of the education sessions and keynote
presentations! With all of the networking opportunities available, you can’t help but just think about the future successes that await you.
Wednesday, October 19
Thursday, October 20
3:00 p.m. - 7:00 p.m.
Exhibit Hall Grand Opening & Welcome Reception
5:30 p.m. – 7:00 p.m.
International Reception (by invitation)
Sponsored by
Sponsored by
Everybody knows that Mardi Gras is a time to frolic and have fun, to
cut loose—to throw down, as they say in the Big Easy. So prepare
yourself for a grand opening that will celebrate the joie de vivre that is
quintessentially New Orleans. You will be tapping your feet, clapping
your hands, and getting ready to welcome PestWorld 2011!
7:30 p.m. – 9:00 p.m.
Wine & Cheese Open House
Sponsored by
Join your industry colleagues and fellow attendees for a Wine &
Cheese Open House. This is a special opportunity for all attendees
to help welcome PestWorld first time attendees and new NPMA
members. Share ideas with one another about ways to make the
most of the PestWorld experience and discuss ways to maximize the
NPMA member benefits.
7:30 p.m. – 9:00 p.m.
Leadership Development Group (LDG) Reception
(by invitation)
Sponsored by
Engage and interact with the industry’s most progressive leaders and
find out how to get more involved with the Leadership Development
Group. Learn more about their exciting networking and educational
programs, including the Academy – the ultimate meeting experience
where attendees recharge their enthusiasm for their businesses.
11:30 a.m. – 2:30 p.m.
Lunch in the Exhibit Hall
PestWorld 2011 offers special opportunities for our more than 500
international delegates and this reception is just one of them. Get to
know your industry peers from across the globe at the international
reception. Join us to network and meet dynamic individuals who
share common objectives and goals in the international community.
6:00 p.m. – 7:00 p.m.
Professional Women in Pest Management (PWIPM)
Wine & Cheese Reception (by invitation)
Hosted by
Sponsored by
Women in pest management have the chance to come together at
this special reception to peer network with other female professionals
and business owners throughout the industry. During the reception,
the recipient of the annual PWIPM scholarship will be awarded.
6:00 p.m. – 7:30 p.m.
Professional Pest Management Alliance (PPMA)
VIP Reception (by invitation)
Hosted by
The PPMA Board of Directors invites PPMA Guardians and
Contributors to join their peers who invest in PPMA to grow and
protect our industry. This annual event celebrates and honors the
professionals who provide generous financial support to lead the
industry forward.
The Exhibit Hall is where the real business of PestWorld takes place.
Meet with our industry’s suppliers, learn about new products and
discover the latest innovations for your business. Lunch will be served
for attendees in the Exhibit Hall, so be sure to make the most of this
educational and networking experience.
6
PestWorld 2011
Let’s Band Together
for a Good Cause
Before the official kick-off to PestWorld 2011, on Wednesday,
October 19 the second annual PWIPM Fun Run/Walk will take
place in New Orleans to raise funds and awareness for the
breast cancer movement.
House of Learning
onally-recognized
Not only will you hear from nati
we’ll get you out
experts during PestWorld 2011,
to handle your
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bed bugs, and monitoring prac
to lear n more.
Bugstore
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Take advantage of special convent
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PestWorld Bugstore.
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during registration hours.
Internet Café Dupont
Sponsored by
essional Products
For your convenience, DuPont Prof
during PestWorld.
Café
rnet
Inte
the
and the NPMA host
download session
It’s a place to check your e-mail,
nect with friends.
handouts, surf the Web, and con
October 19–22, 2011
GENERAL SESSIONS
thursday, OCTOBER 20
OPENING GENERAL SESSION FEATURING
LieUTENANT GENERAL RUSSEL L. HONORÉ
Sponsored by
When there is a catastrophe,
the nation turns to General
Russel Honoré for his expertise
and ability to lead during times
of crisis. As Commander of
Joint Task Force Katrina, he
brought hope to those who
had none, and order to chaos.
The general was lauded as
“the John Wayne dude,” a figure of competence and
clarity during the aftermath of Hurricane Katrina, in
numerous news reports.
During this general session, General Honoré
will address how you can solve a broad array of
business issues by emphasizing prevention, social
entrepreneurship, and innovation.
FRIDAY, OCTOBER 21
INDUSTRY AWARDS AND GENERAL SESSION
FEATURING CHIEF RICHARD PICCIOTTO
Sponsored by
During Friday’s General
Session, the audience will
hear from the highestranking firefighter to
survive the World Trade
Center collapse, and the
last fireman to escape the
devastation, Richard “Pitch”
Picciotto. Picciotto was
on a stairwell between the sixth and seventh floors
of the North Tower when it collapsed on September
11, 2001. An FDNY battalion commander, his is the
harrowing true story of an American hero, a man who
thought nothing of himself and gave nearly everything
for others during one of our nation’s darkest hours.
Picciotto tells an outspoken account of that indelible
day that will shake and inspire you to your core.
7
show
highlights
Saturday, October 22
3:30 p.m. – 5:30 p.m.
Optional Pest Management Tour
Join us for a walking pest management tour of the French
Quarter hosted by the City of New Orleans Mosquito and
Termite Control Board. During this two hour tour, you will learn
about inspection tools and methods used to locate termites in
the French Quarter; challenges associated with termite control
in historic buildings in the French Quarter; efforts to control the
Formosan Termite in New Orleans and “Operation Full Stop”;
and “Rodents on the Riverfront” Rodent control efforts and
challenges in the French Quarter. Comfortable walking shoes
are highly recommended. Limited Space
Optional National bed bug
8:30 a.m. – 12:30 p.m.
History of Bed Bug Management Techniques
Dr. Michael Potter, University of Kentucky, Lexington, KY
Bed bugs have been biting people since the beginning of recorded
time. In battling today’s global bed bug resurgence, much can be
learned from the past. This intriguing presentation will transport you
back to when bed bugs were as common as cockroaches, and the
most detested of household pests. The 2000-plus year journey will
also provide important lessons, insights and answers for managing
infestations today.
Bed Bug Product Efficacy
THE BIG EVENT IN THE BIG EASY
7:30 p.m. – 11:00 p.m.
Sponsored by
Since the pleasure-loving French founded a city on the Delta
in 1718, music and dance have been the heart and soul
of New Orleans. Plan to dine and have fun with your fellow
attendees to celebrate PestWorld 2011 with the sights,
sounds and flavors of New Orleans. Showcasing the talent of
one of the most established groups on the forefront of New
Orleans’ music scene you’ll quickly learn why they are touted
as consistently bringing the “straight, raw party.” There is
no better way to close PestWorld 2011 than with Big Sam’s
Funky Nation’s masterful blend of a rock, jazz and a hornheavy front section that’s the hallmark of funk.
Steve Dwinnel, Florida Department of Agriculture and Consumer
Services, Tallahassee, FL; Kevin Sweeney, USA EPA (Invited),
Washington, DC; Robin Todd, ICR, Inc., Baltimore, MD
Almost every day, another bed bug product comes into the market…
PCO and DIY. Do they kill on contact? Provide residual protection?
Do they work? Who knows? Working with a broad array of public and
private stakeholders, NPMA is developing tough, uniform bed bug
product efficacy standards and testing protocols; for conventional and
“exempt” pesticides and devices. Learn from a panel of experts where
this effort is headed.
Bed Bug Legal Update: Protecting Your Business and
Your Customers
Christian Hardigree, University of Nevada, Las Vegas, NV
The prevalence of bed bug-related lawsuits has prompted pest
management professionals to re-think their approach to risk
management and recordkeeping. Find out how to protect your
business and help your clients protect themselves from costly lawsuits
in this need-to-know program featuring one of the nation’s top bed
bug legal experts.
Bed Bug Research Update
Dr. Stephen Kells, University of Minnesota, St. Paul, MN
Watch Big Sam’s Funky Nation
The bed bug pandemic has jump-started the entomological
research community’s exploration of the biology and behavior of this
hematophagous pest to find ways to apply new information in the field
of bed bug management. This session will provide an overview of the
latest innovative bed bug research which will shape the way that we
perform treatments in the future.
Download NPMA’s Bed Bug
Best Management Practices
8
PestWorld 2011
forum
Limited Space Available
10:15 a.m. – 11:30 a.m.
Public Health Implications of Bed Bugs
Dr. Jerome Goddard, Mississippi State Dept. of Health, Jackson, MS
Although bed bugs have not yet been directly linked to disease
transmission, they remain a significant public health pest. In this session
you will learn why bed bugs are considered a pest of public health and
what the latest research holds in store for the future.
2:30 p.m. – 3:45 p.m.
Strategies for Providing Bed Bug Services in Affordable Housing
Dr. Dini Miller, Virginia Polytechnic Institute and State University,
Blacksburg, VA
Some of the most difficult bed bug infestations are often encountered in
affordable housing environments. Learn about strategies for increasing
resident cooperation and promoting community- wide integrated bed bug
management program in these challenging accounts.
4:00 p.m. – 5:15 p.m.
Bed Bug Legal Update: Protecting Your Business and
Your Customers
Christian Hardigree, University of Nevada, Las Vegas, NV; Jeffrey Lipman,
Esq., Lipman Law Firm, P.C., Des Moines, IA; Mike Welsh, Midland Claims
Administrators, Inc., New York, NY
In this session, learn about the legal challenges pest management
professionals face in their efforts to manage bed bugs. Every day, we
hear about new bed bug related lawsuits with settlements and awards
reaching into six and seven figures. Learn how to protect your business,
as well as your clients in this invaluable session.
FRIDAY, OCTOBER 21
10:45 a.m. – 12:00 p.m.
Using DNA to Understand the Spread and Dispersal of Bed Bugs
Dr. Ed Vargo, North Carolina State University, Raleigh, NC
In this session, find out how the latest genetic techniques are being used
to unravel the mysteries surrounding the population dynamics of bed
bugs. Insights into the origin of populations and how they move from
place to place are revealed in this cutting edge session.
2:30 p.m. – 3:45 p.m.
Fumigation as a Novel Bed Bug Treatment
Dr. Eric Smith, Dodson Bros. Exterminating Co., Lynchburg, VA; Lee
Whitmore, Beneficial Exterminating, Inc., Hawthorne, CA
Bed bugs are considered to be one of the most difficult pests to control.
Fumigation has been shown to be effective at controlling all stages of this elusive
pest, including eggs. This session will provide insight into the novel ways that
fumigation is being used as a successful treatment option for bed bugs.
October 19–22, 2011
4:00 p.m. – 5:15 p.m.
Controlling Bed Bugs Where There Are No Beds
Larry Pinto, Pinto & Associates, Inc., Mechanicsville, MD
A bed bug infestation is the toughest problem in pest control. Mostly, we
deal with them in sites where people sleep: apartments, dorms, hotels,
private homes and the like. More and more, though, we are finding bed
bugs in sites without beds. Control in these locations presents major
problems for PMPs. In this presentation, the presenter will discuss
experiences with bed bugs in non-bed sites. He will provide practical
guidance on how to successfully detect, prevent, and control bed bugs in
office buildings, schools, retail stores, and similar non-bed sites.
10:00 a.m. – 11:15 a.m.
Bed Bug Strategies from Abroad: An International Perspective
John Adams, Adams Pest Control Pty, Ltd., Port Melbourne, Australia;
Dave Alcock, South African Pest Control Association, Pretoria, South Africa;
Yuji Hattori, Hohto Shoji Co., Ltd., Tokyo, Japan; Michael Kahlo, APC AG ,
Nurnberg, Germany; Bill Melville, PCO Services Corporation, Mississauga,
Canada; Alberto Ponjoan, Servicios Depec, S.L. , Barcelona, Spain
Bed bugs have reemerged as a significant pest in many places around the
globe. Find out from a distinguished panel of global PMPs how serious the
bed bug problem is in their corner of the world and any novel strategies or
technologies they are employing.
12:30 p.m. – 1:45 p.m.
New Bed Bug Detection Technologies
Changlu Wang, Rutgers University, Rutgers University
Detecting low number of bed bugs is critical for effective bed bug
management programs. Bed bug monitors help early detection and
evaluation of bed bug elimination efforts. This session will discuss the
effectiveness of various monitors, and how to use monitors to reduce the
cost and improve the overall success of bed bug elimination efforts.
2:00 p.m. – 3:15 p.m.
Heat Treatments: Analyzing Jobs to Increase Success Rates
Michael Botha, Sandwich Isle Pest Solutions, Pearl City, HI; Jay Bruesch,
Plunkett’s Pest Control, Inc., Fridley, MN; Tom Jarzynka, Massey Services,
Inc., Orlando, FL; Dr. Jeff Weier, Sprague Pest Solutions, Tacoma, WA
The use of extreme heat has been touted as the perfect solution for bed
bugs. Unfortunately not every job goes as planned. When things don’t work
out as expected, the job needs to be analyzed to determine what went wrong
and how to avoid the problem in the future. This panel of heat treatment
veterans will provide insight into how their companies define success and
evaluate failures to ensure effective heat treatments for bed bugs.
9
thursday
Day-at-a-Glance
7:30 a.m. – 5:00 p.m............ PestWorld 2011 Registration, International Hospitality
Lounge, Bugstore, Internet Café DuPont
8:30 a.m. – 10:00 a.m.......... Opening General Session with Keynote
Sponsored by Dow AgroSciences
10:15 a.m. – 11:30 a.m........ Concurrent Educational Sessions
11:30 a.m. – 2:30 p.m.......... Lunch in Exhibit Hall
11:30 a.m. – 2:30 p.m.......... Spouse & Guest Luncheon
Featuring the Four Bitchin’ Babes
2:30 p.m. – 3:45 p.m............ Concurrent Educational Sessions
5:30 p.m. – 7:30 p.m............ PestWorld Networking Events
10
PestWorld 2011
CONCURRENT EDUCATIONAL SESSIONS
10:15 a.m. – 11:30 a.m.
Public Health Implications of Bed Bugs
Dr. Jerome Goddard, Mississippi State Dept. of Health, Jackson, MS
Although bed bugs have not yet been directly linked to disease
transmission, they remain a significant public health pest. In this
session you will learn why bed bugs are considered a pest of public
health and what the latest research holds in store for the future.
Roof Rats in Warehouses and Other Commercial Facilities
How to Win with People: A Working Manager’s Guide to Building
a Positive Productive Workplace
Bill Hoopes, Grass Roots Training & Consulting, Delaware, OH
In today’s helter-skelter world of home services, managers struggle to
attract, develop and keep, long-term productive workers. Often, the
conclusion is that it can’t be done! In his quarter century of hands-on,
management development and coaching experience, Bill Hoopes has
proven again and again that, with the right strategy and commitment,
every manger can win with people. In this session, you’ll get a
time-tested, manager friendly process for success with 21st century
workers. No text book theory, all practical, easy to use information.
Dr. Robert Corrigan, RMC Pest Management Consulting, Richmond, IN
Cross Selling to Your Existing Customer Base
The roof rat can be a particularly wily rat inside of warehouses and other
large commercial facilities. Controlling roof rats requires careful planning,
strategy, and matching the best trap and/or bait to the specific situation.
This session provides up to date biology and behavior science on the
roof rat and lists a step by step approach for getting fast control as well
as tips for monitoring to prevent future infestations.
Kevin Pass, Action Pest Control, Owensboro, KY
Are you as fully engaged with your current customer base as possible?
Do those you service know how you can fully help them with their
service needs? This session will offer tips on new and creative ways to
increase leads and sales from your own customer base. Hear proven
ideas that have worked well in the pest management industry.
Formosan Termite Research Update
Dr. Gregg Henderson, Louisiana State University, Baton Rouge, LA
Formosan termites are the most aggressive termite species in North
America. Controlling Formosan termites can be extremely challenging,
even in the best circumstances. Learn about the latest research into
the biology, behavior, control and potential for spread of this invasive
termite species.
Research Update from Purdue
Dr. Gary W. Bennett, Purdue University, West Lafayette, IN
This session will provide an overview of the ongoing research at Purdue
University’s Center for Urban and Industrial Pest Management. Get
updated on the cutting-edge research that is taking place at Purdue
that will impact our industry for years to come.
Identification of Pest Activity Signs and SCAT for
Service Professionals
Dr. Theodore A. Granovsky, Granovsky Associates, Inc., Bryan, TX
Professionals who can “read pest indicators” will have fewer call-backs
and provide improved service for clients. Great insight and visuals for
the beginner or the seasoned veteran who believe they know it all. Tips
for collection and organization of training materials associated with this
topic will also be given. Improve your inspections and treatments by
knowing your “stuff”!
October 19–22, 2011
11
thursday
Controlling Snakes in Louisiana
2:30 p.m. – 3:45 p.m.
Terry Vandeventer, Living Reptile Museum, Terry, MS
Strategies for Providing Bed Bug Services in
Affordable Housing
Dr. Dini Miller, Virginia Polytechnic Institute and State University,
Blacksburg, VA
Some of the most difficult bed bug infestations are often encountered in
affordable housing environments. Learn about strategies for increasing
resident cooperation and promoting community- wide integrated bed
bug management program in these challenging accounts.
Exclusion: Defending Structures from Rodent Invasions
Dr. David Fincannon, A All Pest Termite Exterminators, Inc., Dallas, TX
Rodents have the ability to squeeze through what seem like impossiblysmall spaces to gain access to buildings. An integral part of an
integrated pest management program for rodents is denying them
access to the structure. Learn tips, tricks and real world strategies for
excluding rodent pests from the most difficult locations.
Community Wide Termite Control
Frank Guillot, USDA ARS SRRC, Baton Rouge, LA; Dr. Rudolf H.
Scheffrahn, University of Florida- IFAS, Ft. Lauderdale, FL; Dr. Nan Yao
Su, University of Florida, Ft. Lauderdale, FL; Claudia Riegel, City of New
Orleans Mosquito & Termite Control Board, New Orleans, LA
Termites cause $5 billion in damage year. Much of the control efforts
performed by pest management professionals focus on treating
individual structures but efforts are underway to control certain termite
species on a larger, area-wide scale. Find out about the successes and
challenges of these programs in this session.
Louisiana’s unique ecosystems provide habitat for multiple snake
species to thrive. Occasionally, the habitats of humans and snakes
collide, creating an opportunity to provide control services and a bit
of education The proper rules of engagement in the workplace are
emphasized, as well as appropriate field attire and emergency firstaid procedures. This presentation is lively, fast moving, and often
humorous. Live specimens will be incorporated into a fascinating
discussion on local snake species, their habits, benefits to mankind,
and dangers to people (both real and perceived).
Five Ways to Improve Sales
John Lankford, ActionCOACH, Mandeville, LA; Dan Zimanski,
ActionCOACH, Mandeville, LA
Presented by PWIPM
In this session you will learn how to focus on building your business by
leveraging your efforts. You will learn how one pest control business
generated numerous new clients in less than 30 days with one new
strategy. Most businesses waste thousands of dollars in time and
energy on the wrong actions. You will walk away from this session
with a chart of strategies to increase leads, improve sales conversion,
increase average dollar sale, get customers to purchase from you more
often and improve profit margins. We will share some examples of how
this can be done so you can start the soon as you return home.
Life Beyond Facebook: Using Even Newer Forms of Social Media
to Promote Your Business
Jess Phelan, Vault Communications, Plymouth Meeting, PA
Presented by PPMA
Powderpost Beetles in Crawlspaces
Dr. Daniel Suiter, University of Georgia, Griffin, GA
A crawlspace environment is the perfect breeding ground for powder
post beetles. This session will provide insight into a long term study of
powder post beetles in crawlspaces including insight into the biology of
these pests and the results of product efficacy trials.
12
PestWorld 2011
Has Facebook already become the technology of yesterday? Have
you heard of GroupOn? How about QR codes? Curious of how they
may (or may not) help grow your business? Join us for a one-hour
discussion on the latest advances in marketing technology. We will
discuss the advantages and disadvantages of implementing new social
marketing phenomenon and provide you with relevant case studies and
actionable marketing ideas.
The Future of Wildlife Control
4:00 p.m. – 5:15 p.m.
Kevin Clark, Critter Control Ad Fund, Traverse City, MI; Jason Reger,
Blue Ridge Wildlife Management, LLC, Roanoke, VA; Scott Steckel,
Varment Guard Environmental Services, Inc., Columbus, OH
Bed Bug Legal Update: Protecting Your Business
and Your Customers
Christian Hardigree, University of Nevada, Las Vegas, NV; Mike Welsh,
Midland Claims Administrators, Inc., New York, NY; Jeffrey Lipman,
Esq., Lipman Law Firm, P.C., Des Moines, IA
In this session, learn about the legal challenges pest management
professionals face in their efforts to manage bed bugs. Every day,
we hear about new bed bug related lawsuits with settlements and
awards reaching into six and seven figures. Learn how to protect your
business, as well as your clients in this invaluable session.
Beyond 50 Feet: Rodent Control in the Post Rodenticide
Risk Mitigation Decision Era
Dr. Robert Corrigan, RMC Pest Management Consulting, Richmond, IN
Recent changes to rodenticide labels restricting the use of rodenticide
bait applications greater than 50 feet from buildings has required many
pest management professionals and the facilities they service to rethink
rodent management plans. Learn about innovative methods and tips
for success in this timely session.
Termites in Power Line Poles and Other Unique Challenges
Paul Hardy, Orkin Pest Control, Atlanta, GA; Dr. Rudolf H. Scheffrahn,
University of Florida- IFAS, Ft. Lauderdale, FL; Dr. Julian Yates, PEPS,
Honolulu, HI
Join this expert wildlife control panel for a peak into the future of
nuisance wildlife control. Find out about new techniques, equipment,
regulatory requirements and service approaches that will change the
way we perform services in the future.
Turning Workforces into Forces of Change
Mary Kausch, HR etc.!!!, St Louis, MO
Change is constant! Its speed and intensity can put you and your
workforce in quite a conundrum. How is your company handling the
proverbial “elephant in the room?” How are you handling the change?
In this session you will learn about the Wonders of Change and what to
do to decrease resistance to change so everyone is productive and the
company continues growing.
Integrating Technology into Your Business Plan
Linden Griffin, Griffin Pest Solutions, Kalamazoo, MI
What do GPS systems, paperless environments and iPads have in
common? They can save your employees time and your company
money. Learn how to integrate the latest technologies into your
company’s day-to-day business and what benefits you can expect
from them.
Termite infestations don’t always happen inside a structure, and even
when they do, the solution is not always as simple as it might seem.
This session will highlight termite infestations in unique situations and
provide insight into treatment options are “outside of the box”.
Control Strategies for Rasberry Crazy Ants and Other
Invasive Species
Dr. Roger E. Gold, Texas A&M University, College Station, TX
Researchers continue to work to determine whether the Rasberry Crazy
Ant (Nylanderia sp. nr. pubens) and the Caribbean Crazy Ant (Nylanderia
pubens) are the same species. The fact remains, that whatever we
call them, invasive ants can be a headache for pest management
professionals. Learn about the latest research and get advice for
controlling these troublesome species in this educational session.
October 19–22, 2011
13
FRIday
Day-at-a-Glance
8:00 a.m. – 4:00 p.m............ PestWorld 2011 Registration, International
Hospitality Lounge, Bugstore, Internet Café DuPont
9:00 a.m. – 10:30 a.m.......... Industry Awards and General Session
with Keynote Speaker
10:30 a.m. – 2:30 p.m.......... Spouse Optional Tours
10:45 a.m. – 12:00 Noon..... Concurrent Educational Sessions
12:00 Noon – 2:30 p.m........ Lunch in Exhibit Hall
14
PestWorld 2011
Pathways to Success in the Social Business Environment
10:45 a.m. – 12:00 p.m.
David Armistead, Social Web Strategies, Austin, TX
Using DNA to Understand the Spread and Dispersal
of Bed Bugs
Dr. Ed Vargo, North Carolina State University, Raleigh, NC
In this session, find out how the latest genetic techniques are being
used to unravel the mysteries surrounding the population dynamics of
bed bugs. Insights into the origin of populations and how they move
from place to place are revealed in this cutting edge session.
New Termite Product Research
Dr. Shripat Kamble, University of Nebraska, Lincoln, NE; Dr. Rudolf H.
Scheffrahn, University of Florida- IFAS, Ft. Lauderdale, FL
Our panel of university researchers will provide details about the results
of testing performed in their labs with the hottest new termite products
on the market. Don’t miss this high-powered panel of experts as they
reveal the science behind these innovative termite treatment products.
Trends in Food Plant Pest Management
Greg Baumann, Orkin Pest Control, Atlanta, GA; Mirko Baraga,
Cleaning Control de Plagas, Cordoba, Argentina
From SQF to the Global Food Safety Initiative to restrictions on
rodenticide use, working with food plants today is anything but
business as usual. To service food plants, we must look at pest
management in a whole new light. This session will step you through
the major changes in the food industry from a pest management
perspective and how, as an industry, we have to move to the next
plateau to provide service to meet these new demands.
Understanding How Delusory Parasitosis Complicates
Pest Control
Today, over half the people in the developed world use the web to
get news, to bank and shop, to be entertained, to communicate,
and for many basic business processes such as tax filings. This has
generated a new global ‘social business’ environment, with new
rules, new patterns of costs, new methods of work, new risks and
new opportunities. This presentation will explain how these events
affect general economic conditions, competition and growth in pest
management services, and actions that can be taken to adapt and
thrive in the new social business environment. This session will NOT
concentrate on social media marketing, but will instead address directly
the types of strategies and actions senior leaders in pest management
need to consider to prosper in the new social business environment.
Future of Training Using Distance Learning
Susan Amore, Copesan Services, Menomonee Falls, WI; Brent Boles,
Schendel Services, Inc., Topeka, KS; Dr. Ron Harrison, Orkin Pest
Control, Atlanta, GA
Online education is increasingly embraced as a way to train pest
management professionals. At the same time, misconceptions
and myths related to the difficulty of teaching and learning online,
technologies available to support online instruction, and the needs of
online students create challenges for pest control companies. Attend
this session to understand how your company can take advantage of
training your staff through distance learning.
Yellow Fever—The Scourge Revealed
Stanton Cope, Armed Forces Pest Management Board,
Silver Spring, MD
This non-technical, historical presentation focuses on yellow fever and
some of the events by which the veil of this terrible scourge was lifted.
There are four main parts to the talk:
Dr. Nancy Hinkle, University of Georgia, Athens, GA
■■
A brief history of the disease and its impact on society in the U.S.
Delusory Parasitosis (also known as Delusions of Parasitosis or Ekbom
Syndrome) is the conviction that one’s body is infested by invisible bugs.
While this is not a pest management problem, it is the Pest Management
Industry’s problem. Find out what to do and what not to do when faced
with customers who are convinced they are infested with invisible bugs.
■■
Discussion of the experiments done in Cuba by the Walter Reed
Commission, using human volunteers, that elucidated the mode of
transmission
■■
Global impact of the findings, aftermath of the experiments, and
fate of the members of the Reed Commission and some of the
volunteers.
■■
The story of Clara Maass, who gave her life during yellow fever
experiments in Cuba.
Novel Service Lines: Wildlife, Bed Bugs and Lawn Care
Donnie Blake, Okolona Pest Control, Inc., Louisville, KY; Dayton Hylton,
Dayton’s Pest Control Services, Inc., Knoxville, TN; Mike Rottler, Rottler
Pest & Lawn Solutions, St. Louis, MO
Pest management companies across the country continue to improve
their services and expand the number of offerings to consumers.
Whether it is to increase revenues, provide additional work for
employees, offer additional services to existing customers or simply
grow your business there are many complimentary areas in which
companies seek to expand. This session will focus on the benefits to
your business and some potential pitfalls so that you can make an
educated decision on expanding your company’s service lines.
October 19–22, 2011
15
FRIday
Novel Service Lines: Bird Control, HVAC/Plumbing, Insulation
2:30 p.m. – 3:45 p.m.
Stuart Aust, Bug Doctor/Bird Doctor Nationwide, Paramus, NJ;
Dayton Hilton, Dayton’s Pest Control Services, Inc., Knoxville, TN; Ron
Hodgkins, Bel-O Pest Solutions, Belleville, IL; Don McCarthy, Canadian
Pest Management Association, Moncton, NB
Fumigation as a Novel Bed Bug Treatment
Dr. Eric Smith, Dodson Bros. Exterminating Co., Lynchburg, VA; Lee
Whitmore, Beneficial Exterminating, Inc., Hawthorne, CA
Bed bugs are considered to be one of the most difficult pests to
control. Fumigation has been shown to be effective at controlling
all stages of this elusive pest, including eggs. This session will
provide insight into the novel ways that fumigation is being used as a
successful treatment option for bed bugs.
Native Subterranean Termite Research Update
Dr. Brian Forschler, University of Georgia, Athens, GA
Native subterranean termites in the genus Reticulitermes are found
throughout the United States and are becoming an increasing problem
in Canada. Find out about the latest research into the biology, habits and
control methods for this cryptobiotic pest and how you can integrate this
knowledge into a successful control program for your clients.
Third Party Audits and Pest Management Operations
Marsha Robbins, HACCP Plus
Pest management professionals play an important role in supporting their
clients through interactions, documentation and communication with
third party auditors. Although the emphasis of this session is on food
manufacturing facility third party audits, the information is applicable for
all pest management professionals and interactions with clients.
Pest management firms are uniquely positioned to incorporate
additional services to serve their existing customer base and expand
their reach into untapped markets. Find out about the opportunities
and challenges of incorporating bird control services, HVAC and
Plumbing services from the pros that have successfully incorporated
these novel services into their operations.
The Formula for Differentiating Yourself from the Competition
John Lankford, ActionCOACH, Mandeville, LA; Dan Zimanski,
ActionCOACH, Mandeville, LA
Presented by PWIPM
What would it be worth to you to learn the ten best strategies to
generate “quality new leads” to your business every week? We will
reveal the system and how you can duplicate it within 30 days. During
this seminar you will learn that a marketing budget can be unlimited
once you are generating a desired return on investment. Instead of
spending dollars on marketing, we will teach you how to invest so that
you can achieve profitable growth. You will leave this session with at
least ten proven strategies that you can implement in your business
that will generate immediate customers.
Guarding Your Internet Reputation by Leveraging Customer
Review Sites
Yeast as a Trojan Horse for Termite Control
Jeff Fenner, B Communications, Mentor, OH
Dr. Claudia Husseneder, Louisiana State University, Baton Rouge, LA
With spring showers, come May flowers and weeds too! The same
can be said of social media and other digital marketing tools. These
tools can result in expanded brand exposure and sales for your
company, but there is a potential downside as well. There are a
number of instances where companies, through no fault of their own,
have had their brand integrity dragged through the mud by social
media posts from dissatisfied customers. How do you work to avoid
having this happen to you? In this session you’ll learn how to keep
your company’s brand integrity intact with practical advice and tips
you can use immediately.
Researchers at LSU have developed modified yeast that can be fed
to termites to destroy the protozoa responsible for wood digestion in
the termites’ guts. The demise of these protozoa results in the death
of the termites. The products of the modified yeast are very specific
for the wood digesting protozoa, which means they are effective in
small amounts and have low general toxicity and environmental impact.
Learn all about this research in this cutting edge presentation.
Return on Investment (ROI) in the Pest Management Business
Dan Gordon, CPA, PMP Wealthbuilders, Newton, NJ
Buying, Trying, and Growing Your PCO Business. These are the decision
area PCOs are faced with every day. This discussion will focus on the
decision making tools needed to make successful financial decisions.
Topics covered will be asset, personnel and marketing expenditures. A
special case study will be developed that will determine the ROI required
to implement a Social Media campaign. Participants will learn what they
must receive in order to make the investment in this area.
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PestWorld 2011
Overview of NPMA Limited Medical Benefit Program
4:00 p.m. – 5:15 p.m.
Matt Snyder, ADMU Benefits, Plano, TX; Dan Semple, Chartis Accident
and Health, New York, NY
Controlling Bed Bugs Where There Are No Beds
Larry Pinto, Pinto & Associates, Inc., Mechanicsville, MD
A bed bug infestation is the toughest problem in pest control. Mostly, we
deal with them in sites where people sleep: apartments, dorms, hotels,
private homes and the like. More and more, though, we are finding bed
bugs in sites without beds. Control in these locations presents major
problems for PMPs. In this presentation, the presenter will discuss
experiences with bed bugs in non-bed sites. He will provide practical
guidance on how to successfully detect, prevent, and control bed bugs
in office buildings, schools, retail stores, and similar non-bed sites.
The Great Crawlspace Debate
Paul Hardy, Orkin Pest Control, Atlanta, GA; Billy Tesh, Pest
Management Systems, Inc., Greensboro, NC
Everyone knows that high moisture levels in crawlspaces are a recipe
for trouble. Insects, wood decay fungi and mildew all thrive in these
areas. In recent years however, new approaches to moisture control
have reshaped the landscape that pest management professionals
encounter beneath houses, and has become a hot topic for debate.
Find out about the pros and cons of the differing moisture control
methods in this timely session.
Using Pheromones for Pest Management
James Campbell, USDA ARS GMPRC, Manhattan, KS
The value of using pheromones in any IPM program is enormous - early
detection of presence (or absence) of certain stored product insect
pests, their pressure, as well as life stage. This information gives the
user an incredible amount of information in which they can make
decisions for insect management. This session will explore the ways
that pheromones can be used for monitoring, detection and control of
stored product pests.
NPMA is pleased to offer a brand new Chartis Limited Medical Benefit
Plan, created by Weisburger Insurance Brokerage, to provide you a costeffective way to deliver broad, affordable coverage for those employees
who may not have access to traditional benefits and for those who want
to supplement other insurance coverage. Attend this presentation to
learn how you can customize the plan to suit YOUR preferences—from
maximum coverage to maximum affordability.
Pending Regulatory Challenges for the
Pest Management Industry
Gene Harrington, National Pest Management Association, Fairfax, VA
The professional pest management industry faces numerous regulatory
challenges including revisions to rodenticide labels, Clean Water
Act permitting requirements for certain pesticide applications, and
Endangered Species Act litigation that threaten use patterns of many
professional pest management products. Attend this session and get
up to speed on these and the many other issues facing the industry.
Effective Website Design for PCOs
Jeff Fenner, B Communications, Mentor, OH
How many times have you visited a business’ Web site only to leave
the site completely frustrated because you weren’t able to find what
you were looking for? Your Website is often the first impression your
company makes on potential customers. Make sure that impression
is a positive one! During this session you will learn tips and tricks on
developing an effective Website that will meet your business needs and
ensure a solid first impression!
Pest Management Foundation Research Report
Jeff White, Cooper Pest Solutions, Lawrenceville, NJ
During this session you’ll hear about the valuable, cutting-edge
research being funded by the Pest Management Foundation, NPMA’s
research arm.
October 19–22, 2011
17
saturday
Day-at-a-Glance
7:30 a.m. – 12:30 p.m.......... PestWorld 2011 Registration, International Hospitality
Lounge, Bugstore, Internet Café DuPont
7:30 a.m. – 8:00 a.m............ NPMA Annual Business Meeting
8:00 a.m. – 10:00 a.m.......... Coffee and Beignets in the Exhibit Hall
10:00 a.m. – 11:15 a.m........ Concurrent Educational Sessions
10:00 a.m. – 2:30 p.m.......... NPMA Board of Directors Meeting
10:30 a.m. – 4:30 p.m.......... Spouse Optional Tours
11:15 a.m. – 12:30 p.m........ Lunch on Own
12:30 p.m. – 1:45 p.m.......... Concurrent Educational Sessions
3:30 p.m. – 5:30 p.m............ Optional Pest Management Walking Tour
7:30 p.m. – 11:00 p.m.......... The Big Event in the Big Easy
18
PestWorld 2011
Green Business Models that Work
10:00 a.m. – 11:15 a.m.
Bed Bug Strategies from Abroad: An International Perspective
Mark O’Hara, Anderson Pest Solutions, Elmhurst, IL; Paul Sugrue,
Nozzle Nolen, Inc., West Palm Beach, FL; Dan Van Steenwyck, Clark
Pest Control, Lodi, CA
John Adams, Adams Pest Control Pty, Ltd., Port Melbourne, Australia;
Dave Alcock, South African Pest Control Association, Pretoria, South
Africa; Yuji Hattori, Hohto Shoji Co., Ltd., Tokyo, Japan; Michael Kahlo,
APC AG , Nurnberg, Germany; Bill Melville, PCO Services Corporation,
Mississauga, Canada; Alberto Ponjoan, Servicios Depec, S.L.,
Barcelona, Spain
The march to green may have been slowed by the economic downturn.
Yet, consumers continue their inexorable march toward greener,
environmentally-conscious, more sustainable lifestyles, including pest
management. The pest management industry has grappled with a
plethora of different green pest management business models. Find out
from industry leaders what’s working and what isn’t.
Bed bugs have reemerged as a significant pest in many places around
the globe. Find out from a distinguished panel of global PMPs how
serious the bed bug problem is in their corner of the world and any
novel strategies or technologies they are employing.
Mosquito Control in Communities
Claudia Riegel, City of New Orleans Mosquito & Termite Control Board,
New Orleans, LA
Effective mosquito control on an area-wide basis requires the
cooperation of everyone in the community. Find out how residential
mosquito treatments and outreach can impact large scale mosquito
populations by focusing on one backyard at a time.
Fumigation Update
Gene Harrington, National Pest Management Association, Fairfax, VA
The world of fumigation has evolved tremendously over the last 10 years
and major changes have only seemed to accelerate the last few years.
Fumigators should attend this session to make sure they are up to speed.
12:30 p.m. – 1:45 p.m.
New Bed Bug Detection Technologies
Changlu Wang, Rutgers University, Rutgers University
Biology, Behavior and Control of Brown Marmorated Stink Bugs
Jim Fredericks, National Pest Management Association, Fairfax, VA
The Brown Marmorated Stinkbug (Halymorpha halys) was first
introduced to Eastern Pennsylvania in the late 1990s. Since then,
stinkbug numbers have increased and populations are found
throughout the Eastern United States and are expected to spread
nationwide. Find out more about the biology, behavior and innovative
treatment methods for this emerging pest.
How to Build an Integrated Marketing Plan for Your
Pest Control Business
Joy Gendusa, PostcardMania, Clearwater, FL
As business owners and marketers in the pest management industry,
you stand at the crossroads of old and new marketing media—and you
have a decision to make. The tried and true methods of direct mail,
print and TV advertising now compete with online options like social
media and pay-per-click for your marketing dollars. But how do you
choose the best approach for your pest control business? How can
you maximize your return on investment? These questions and more
will be answered during this session.
October 19–22, 2011
Detecting low number of bed bugs is critical for effective bed bug
management programs. Bed bug monitors help early detection and
evaluation of bed bug elimination efforts. This session will discuss the
effectiveness of various monitors, and how to use monitors to reduce
the cost and improve the overall success of bed bug elimination efforts.
Ticks, Lice, and Fleas: the Other Bloodsuckers
Dr. Faith Oi, University of Florida/IFAS, Gainesville, FL
Bed bugs are headline grabbing pests, but what about the other bloodsuckers? Arthropods such as ticks, lice and fleas are not just nuisance
pests, but can also transmit disease. Hear about how these pests can
pose serious public health and medical problems.
Exotic Pests in Not So Exotic Locations
Wayne Grush, Holder’s Pest Control Co., Houston, TX
Exotic species cross our borders every day, but not all have the
capacity to become pests. This presentation will focus on introduced
pest species with emphasis on more recent introductions. Learn how
to identify these species and mitigate their impact in ways that are both
effective and profitable.
19
saturday
Understanding Your Marketplace to Maximize Your Marketing
Implementing Community Based Tick IPM
Panel of Industry Experts
Ron Harrison, Orkin Pest Control, Atlanta, GA
While there are many universal aspects of the pest management
industry, marketing isn’t necessarily one of them. Your business should
be marketed to your community based on an understanding of your
demographics, unique pests, and issues important to the market. Find
out how to improve your lead generation and ultimately, closed sales,
by tailoring your company’s messaging.
The black-legged, or deer tick, is one of the most important arthropod
vector species in North America due to its ability to transmit the
pathogen that caused Lyme disease. Find out the results of a large
scale, community-wide tick management program implemented to
reduce tick populations and decrease the incidence of disease.
The Brown Recluse Spider: Myths, Mistakes and Hyperbole
Data Trends in the Pest Control Industry
Gary Curl, Specialty Products Consultants, LLC, Mendham, NJ
What is the “state of the industry”? Are our numbers up or down or
somewhere in between? This session will offer a look at some of the
baseline numbers important to understand about the professional
pest control industry so stakeholders have the tools necessary for a
thorough understanding of the market.
Understanding LEED Certification
Lonnie Anderson, Terminix International, Memphis, TN
This session will provide a useful overview on the opportunities
companies have to provide IPM services to LEED registered or certified
accounts. During the presentation we will examine USGBC as a leading
certifier of “green” building and “green” building practices and the LEED
rating system as it applies to indoor and outdoor IPM practices.
Rick Vetter, University of California Riverside, Riverside, CA
The infamous reputation of the brown recluse spider occurs throughout
North America. Although it is indeed a medically important spider,
many misconceptions are still persistent in the general public, medical
literature and even the scientific literature. This talk will highlight new
research that should be useful for pest management professionals.
Good to Great: Growth Strategies of Small, Medium,
and Large Companies
Kurt Trombetti, Enviro Safe Pest Control, Las Vegas, NV; Robert Baker,
Clark Pest Control, Lodi, CA
Whether you are a large company or a start-up, you want to be a
complete and total success. But success can be complicated. There
is more to it than just good performance. Attend this session and hear
from a panel of pest management professionals who will share how
they achieved success in their career—the good, bad, and the ugly.
Clarifying What is Organic, Inorganic, Natural and Synthetic
for Turf Treatments
Net Promoter Scores
Roger Funk, The Davey Tree Expert Co., Kent, OH
Brent Boles, Schendel Services, Inc., Topeka, KS
Interest in “organic” has been growing in recent years as people
strive to do the right thing for the environment and their families. As
professionals, we need to have a better understanding of the science
of organics in order to assure that our clients and the environment are
getting the expected results.
How likely is it that your customers would recommend your company
to a friend or colleague? Based on the best-selling book written by
Fred Reichheld, you will be given tools to learn how to measure your
company’s performance through your customers’ eyes.
Is Your Company on the Path to Professionalism?
2:00 p.m. – 3:15 p.m.
Heat Treatments: Analyzing Jobs to Increase Success Rates
Michael Botha, Sandwich Isle Pest Solutions, Pearl City, HI; Jay Bruesch,
Plunkett’s Pest Control, Inc., Fridley, MN; Tom Jarzynka, Massey Services,
Inc., Orlando, FL; Dr. Jeff Weier, Sprague Pest Solutions, Tacoma, WA
The use of extreme heat has been touted as the perfect solution for
bed bugs. Unfortunately not every job goes as planned. When things
don’t work out as expected, the job needs to be analyzed to determine
what went wrong and how to avoid the problem in the future. This
panel of heat treatment veterans will provide insight into how their
companies define success and evaluate failures to ensure effective heat
treatments for bed bugs.
20
PestWorld 2011
Andrew Architect, National Pest Management Association, Fairfax, VA
QualityPro is the largest and most widely recognized credential available
for pest management companies nationwide. Through this program we
aggressively seek to raise the bar for professionals while actively promoting
QualityPro companies to residential and commercial consumers. After six
years in existence, QualityPro companies account for well over half the
revenues generated from structural pest control and continue to expand
as word spreads on the benefits of hiring a certified member. Attend
this session and educate yourself on how to join the program, meet the
standards and take your place among the best in the business.
house of
learning
PestWorld 2011, we’ll get you out of your seats and show
Not only will you hear from nationally-recognized experts during
our unique House of Learning, staged to represent a true field
you how to handle your most troublesome pests! Through
demonstrations of everything from canine inspections, vent
environment, you will have the opportunity to see hands-on
practices.
ring
installation, treatment methods for bed bugs, and monito
FRIDAY, OCTOBER 21
10:15 a.m. – 11:30 a.m.
10:45 a.m. –12:00 p.m.
Bed Bug Treatments
Canine Scent Detection Demonstration
Mark Shepardigian, Rose Pest Solutions, Troy, MI
The use of canine scent detection teams to detect bed bugs and other
pests is increasing in popularity. Canines are an excellent tool to help
detect low level bed bug infestations quickly and effectively. Observe a
live demonstration of a canine team in action as they perform a search
and provide insight into the world of canine scent detection.
Bed bug treatments are a labor intensive and time consuming process.
This live demonstration will follow a technician from start to finish as
a room is successfully treated for bed bugs by integrating a careful
inspection, conventional product, as well as some good old fashioned
“elbow grease”.
2:30 p.m. – 3:45 p.m.
2:30 p.m. – 3:45 p.m.
WDI Inspections and Documentation
Nuisance Wildlife Trapping: Maximizing Efficacy
by Mastering the Set
George Rambo, Critter Control Northern Virginia, Fredericksburg, VA
Jeff Holper, Holper’s Pest and Animal Solutions, St. Louis, MO
Tag along for a wood destroying insect inspection demonstrating good
inspection techniques and proper documentation procedures using
the NPMA-33 form. Come prepared with tough questions for the
informative question answer session that will follow the inspection and
documentation demonstration.
Heat treatments for bed bug control are a popular and effective
method for controlling these elusive pests. Observe and interact with
industry experts as they demonstrate the equipment, methods and
safety precautions needed to successfully implement whole-room and
containerized heat treatments.
4:00 p.m. – 5:15 p.m.
4:00 p.m. – 5:15 p.m.
Flea Treatments
Heat Treatments for Bed Bug Control
Following a decline in calls over the past ten years, pest management
professionals are reporting an increase in the number of flea infestations
nationwide. Tips, tricks and methods for successful flea treatments,
including pre and post-treatment customer recommendations will be
demonstrated in this timely session.
Tom Jarzynka, Massey Services, Inc., Orlando, FL
October 19–22, 2011
Heat treatments for bed bug control are a popular and effective
method for controlling these elusive pests. Observe and interact with
industry experts as they demonstrate the equipment, methods and
safety precautions needed to successfully implement whole-room and
containerized heat treatments.
21
pestworld
exhibit hall
heart of the convention
The PestWorld Exposition is the
stry-related trade show
and this year’s single largest, indu
ors showcasing the
vend
ing
lead
floor. With more than 150
bitors will launch new
latest products and services, exhi
es, and demonstrate
products, explain current techniqu
d, and large pest
-size
solutions to benefit small, mid
government employees
as
well
as
management companies,
and university researchers.
days to explore the 100,000
Take time over four high intensity
be captivated by what our
square feet of exhibit space and
products, services and
over
industry has to offer—and disc
business.
your
for
ect
partnerships that are perf
ies with the products and
This year’s exhibitors are compan
ding:
services you are looking for, inclu
of Products and Equipment
■ Manufacturers and Distributors
Mosquito Control,
for Pest Control, Termite Control,
Lawn Care, and Bed
trol,
Nuisance Bird and Wildlife Con
Bug Control
M
old Remediation Suppliers
for Small Businesses
■ G
eneral Services and Products
s, Insurance, Legal,
such as Cell Phones, Credit Card
s
tem
Sys
o
Uniforms and Security Vide
ries, including GPS
■ V
ehicle Equipment and Accesso
Systems
Software, Web
■ C
omputer Systems Technology,
Developers and Hand-Helds
and Human Resource
■ R
ecruiters/Employment Services
Consultants
Exhibit Hall Events
Exhibit Hall Grand Opening and Welcome Reception
3:00 p.m. – 7:00 p.m.
11:30 a.m. – 2:30 p.m.
Friday, October 21
12:00 Noon – 2:30 p.m.
Coffee and Beignets in the Exhibit Hall
Saturday, October 22
8:00 a.m. – 10:00 a.m.
■
■
A
d Agencies
And Much, Much, More!
MAP YOUR SHOW
Be sure to visit our Interactive Floor Plan available at
www.npmapestworld.org/pestworld2011.cfm! Here,
you can check out all of the exhibitors and create your own
personalized show planner. All you need to do is search the
floor plan by exhibitor or product to locate exactly who and
what you want to visit at the show, add them to your agenda
and print it out to take with you to the show. You can also
use the agenda planner to organize all of the sessions you’d
like to attend!
Maximize your show investment and ensure every minute you
spend on the show floor counts by knowing exactly where to
find who AND what you’re looking for.
Create Your Account Today!
22
PestWorld 2011
pestworld 2011
directory
as of June 15, 2011
PestWorld 2011 sponsors are highlighted.
A.J. Gallagher/PestSure
Association................................318, 320
GM Fleet and Commercial.....................133
Pi Chi Omega........................................913
GNC Industries......................................334
PIGNX...................................................341
H D Hudson Manufacturing
Company...................................639, 641
Plastdiversity, LDA.................................427
A.R.M. Solutions....................................931
AB Bait Co............................................735
Heat Assault..........................................118
Allergy Technologies, LLC.................613
HomeGuard Distributors........................935
American Express Open........................401
Hot Foot America, LP............................406
AmeriVap Systems................................818
HY-C Company, Inc...............................826
AMVAC Chemical Corporation...............300
IGEBA Geraetebau GmbH.....................522
AP&G Co...............................................827
Innovative Pest Control Products...........820
B & G Equipment Company..................207
ITB Co Inc.............................................645
Basement Systems, Inc.........................521
J. T. Eaton Co., Inc................901, 903, 905
BASF Pest Control Solutions.....619, 845
J.F. Oakes Sales &
Marketing. LLC..........................719, 721
A.R.E. Accessories, LLC........................745
Bayer Environmental Science...........319
Postcard Mania.....................................824
Protect-A-Bed.............................200, 201
Pumptec, Inc.................................527, 529
Quest Heat............................................145
Real Green Systems..............................127
Rockwell Labs, Ltd................................701
Safeguard Products, Inc........................235
ServicePro.Net......................................739
Shenzhen Longray
Technology Co., Ltd...........................822
Bell Laboratories, Inc.........................513
Jones & Son Pest Control
Supplies, Ltd....................................... 227
Silvandersson Sweden
AB/Cryonite CTS.......................219, 221
Bird Barrier America......................438, 440
Kness MFG. Co., Inc.............................733
Susan McKnight, Inc.............................523
Bird-B-Gone, Inc...................................500
Liphatech, Inc........................................813
Syngenta...............................................119
Brandenburg UK Ltd.............................245
Marathon Data Systems, LLC........412, 413
Telogis...........................................907, 909
Brownyard Group, Inc...................526, 528
Mattress Safe, Inc..........................917, 919
Temp Vent Corporation..........................429
Bug Stop...............................................223
MGK......................................................213
TEMP-AIR.............................................601
Cardinal Professional Products..............322
Termatrac..............................................332
Container Manufacturing, Inc.................618
National Pest Management
Association........................................801
Control Solutions, Inc....................239, 501
Nisus Corporation..................................445
Therma-Stor, LLC..................................301
Coxreels................................................214
Nixalite of America, Inc..................518, 520
Curtis Dyna Fog, Ltd..............................628
Oldham Chemicals Co., Inc...................833
Diversified Sales & Marketing.................600
P & L Systems Ltd.........921, 923, 925, 927
Dow AgroSciences.............................819
Paragon Professional
Products............................307, 309, 311
DuPont Professional Products..........545
Dykstra Laboratories, Inc.......................740
Earth Care Products..............................911
Ensystex, Inc.........................................400
Entomological Society of America..........929
Envincio LLC.................................710, 712
PBM Supply & Manufacturing, Inc.........233
ThermaPure...........................................339
Thomco.................................................727
Tomahawk Live Trap, LLC......................519
Tramex Ltd............................................832
Univar USA, Inc...................706, 707, 708
UPF&DA................................................622
PCO Bookkeepers.................................101
Urban Entomological Society.................939
Pest Control Insulation Systems............700
Weisburger Insurance Brokerage.....713
Pest Control Supplies....................723, 725
Wells Fargo Insurance Services
USA, Inc............................................620
Pest Control Technology........419, 421, 423
Wildlife Control Supplies, LLC................834
FLIR Systems........................................408
Pest Management Professional
Magazine...........................607, 609, 611
Fly-Bye Bird Control Products................738
Pest-Heat Thermal Pest Management...313
Yodle.....................................................410
FMC Corporation...................................407
Pestmaster Franchise Network, Inc.......626
Zarbeco, LLC........................................206
Forshaw Distribution, Inc.......................507
PestWest USA, LLC............................333
Zoecon/Central Life Sciences...........633
October 19–22, 2011
Woodstream Corporation......................800
23
t
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&
e
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Spo
ogram
pr
New Orleans
Experience PestWorld and enjoy
with the
as a spouse or personal guest
istration
Spouse & Guest program. Your reg
General
includes access to the PestWorld
Easy, Exhibit
Sessions, the Big Event in the Big
one of the
Hall, gift bag, Thursday Lunch and
Friday tours listed below.
THURSDAY, OCTOBER 20, 2011
11:30 a.m. – 2:30 p.m.
SPOUSE & Guest LUNCHeon FEATURING
THE FOUR BITCHIN’ BABES
Join NPMA and the Four Bitchin’ Babes for an afternoon of musical
theater that focuses on the insanity of either being female or knowing a
female! From school days to…well… being older than that, this year’s
spouse program will humorously examines the joys and confusion of
balancing life in the girl lane that’s one part comedy road show, one
part celebration of hearth and home. Start with four richly gifted singersongwriters, add 3/4 cup married life, four kids, four part harmony
vocals, one piano, four guitars, one Rockin’ Pink Bass, a dollop of
sharp social commentary, cheerleading pom poms, a pinch of PMS,
a wardrobe of bling-bling, and you’ve got an Estrogen fueled hilarious
show that celebrates the best of Babes, Boys, and Botox.
Listen to the Four Bitchin’ Babes
24
PestWorld 2011
FRIDAY, OCTOBER 21, 2011
Please choose one of the following options on the
registration form.
OPTION ONE: FOREVER NEW ORLEANS
(lunch included)
10:30 a.m. – 2:30 p.m.
Take the ultimate tour of New Orleans! Begin with Jackson Square
in the famed Vieux Carre’, site of St. Louis Cathedral, the Pontalba
Buildings, the Presbytere and the Cabildo, which served as Colonial
seats of government. Continue along the historic Esplanade Avenue,
lined with its original mansions and townhouses, toward the Faubourg
St. John, where you will visit an above ground City of the Dead, St.
Louis No. 3 Cemetery. You will then visit City Park, once a thriving
sugar plantation and now the fifth largest municipal park in the nation.
Traveling up Carrollton Avenue, you will view picturesque Tulane and
Loyola Universities followed by a trip up St. Charles Avenue with a
view of some of the most stately mansions and gardens. This part
of the tour is followed by a seated lunch at Commander’s Palace,
since 1880 a New Orleans landmark and now a culinary Mecca.
Finally, you’ll end the tour with a visit to the Central Business District,
Riverwalk Shopping Complex, and Warehouse district.
OPTION TWO: CAJUN AND CREOLE CUISINE
(lunch included)
10:30 a.m. – 1:00 p.m.
The local New Orleans chefs can be colorful characters, and you will
get one of the best teaching you the techniques and secrets that get to
the very soul of Cajun and Creole cooking. You will learn the differences
in the various styles of cooking in Louisiana and receive copies of
recipes to take home with you to dazzle family and friends with your
newfound culinary skills. During the demonstrations, traditional New
Orleans-style coffee will be served. Following the demonstrations you
will enjoy a great meal of traditional New Orleans fare. (Please Note: the
School of Cooking is a 15-minute walk from the hotel.)
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r
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o
Limited Space Available.
Sign up on Registration Form.
HISTORIC FRENCH QUARTER
CARRIAGE TOUR $60
Saturday, October 22 | 9:00 a.m. – 10:30 a.m.
Experience New Orleans in a way unlike any other as you are whisked
away by a procession of quaint mule drawn carriages on your own
private cavalcade down the streets of the French Quarter. As the
carriages move through the Vieux Carre you will experience first-hand
the old world ambiance, history and architecture of this famous New
Orleans neighborhood. Other sites include Jackson Square, St. Louis
Cathedral and many other New Orleans favorites.
MYSTERIES OF LOUISIANA SWAMPLANDS $60
Saturday, October 22 | 9:00 a.m. – Noon
Take an incredible journey into the mysterious swamps and bayous of
Southern Louisiana. On this one-of-a-kind swamp boat tour you will
travel into the depths of Cajun country as you hear tales of the Cajun
folks and how they reap the bounty of their surrounding, trapping
nutria, mink, otter and muskrat, hunting frogs and alligators; fishing for
catfish and crabs. You will see exotic tropical plans and wildlife only
found in the Louisiana wetlands, including majestic herons, nutria and
large turtles sunning themselves, and alligators quietly easing through
the murky, cypress shrouded waters. Lunch is not included
A TALE OF TWO CITIES $35
Visit New Orleans landmarks and learn the fascinating history behind
these buildings and this unique city. You will see the famous historic St.
Louis No. 3 cemetery and hear about the unique burial system in New
Orleans. You will then head toward Lake Pontchartrain where you will
notice the remnants of damage caused by Hurricane Katrina. You will
also have time to see St. Charles Avenue, the Garden District, and the
Warehouse District. Lunch is not included.
FOREVER NEW ORLEANS $50
Take the ultimate tour of New Orleans! Begin with Jackson Square
in the famed Vieux Carre’, site of St. Louis Cathedral, the Pontalba
Buildings, the Presbytere and the Cabildo, which served as Colonial
seats of government. Continue along the historic Esplanade Avenue,
lined with its original mansions and townhouses, toward the Faubourg
St. John, where you will visit an above ground City of the Dead, St.
Louis No. 3 Cemetery. You will then visit City Park, once a thriving
sugar plantation and now the fifth largest municipal park in the nation.
Traveling up Carrollton Avenue, you will view picturesque Tulane and
Loyola Universities followed by a trip up St. Charles Avenue with a view
of some of the most stately mansions and gardens.
October 19–22, 2011
25
15th annual
t
n
e
m
a
n
r
u
o
golf t
Hosted by the Greater New Orleans Pest Control Association & Louisiana Pest Management Association
Bringing championship golf to the
vibrant charm of New Orleans,
TPC Louisiana is as unique as the
celebrated city itself. Legendary
architect Pete Dye designed the
course to be a perfect complement to the local ambiance—meandering
between the rolling hills, lush wetlands and native cypress trees that lie
just across the great Mississippi.
“Laissez les bons temps rouler”—let the good times roll! Entry fee is
only $125 to play in this outstanding tournament.
Come and play as only the city known as “The Big Easy” can. You’ll
play, eat, drink, and even a enter for a chance to win a new truck, a
trip, or $25,000 in cash…in addition to several hole-in-one prizes.
Join friends from near and far for a once-in-a-lifetime opportunity. Just
remember the main rule when playing golf in New Orleans, don’t pet
the alligators! Sign up on the registration form!
The course is home to the state’s only PGA Tour event, the Zurich
Classic of New Orleans. A stadium design brings fans up close to
the action at every hole, making for a superb spectator experience.
And five sets of tees on each hole ensure a rewarding round for every
player—no matter his or her ability.
Check Out the Course
Now it’s your turn to play where the pros tee up. Come and join
The Greater New Orleans Pest Control Association in our 15th annual
Golf tournament as we invite the 2011 NPMA Pestworld attendees to
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hotel n
informatio
Hilton New Orleans Riverside—The Headquarters Hotel for PestWorld 2011
The storied city of New Orleans offers a feast of culture, celebrated
nightlife, and world renowned food and music. Experience the Crescent
City in a whole new way, from the comfort of the City’s premiere luxury
hotel and meeting center—the Hilton New Orleans Riverside.
At the Hilton, the best of New Orleans is measured in feet, not cab
fare. Presiding over the mighty Mississippi, the Hilton is a short walk
from nearly everything! Fall in love with the French Quarter, share
the excitement of the Warehouse/Arts District, or try your luck at
Harrah’s Casino across the street. Connected to the hotel you’ll
find the Riverwalk Marketplace, featuring more than 140 shops and
restaurants. You can also visit the Louisiana Children’s Museum, IMAX
Theater, National World War II Museum, Superdome and the Riverfront
Streetcar—all just a short stroll away.
It’s all here, waiting for you. For reservations, call (504) 561-0500
and reference NPM to receive the group rate of $239.00 per night.
Additional rooms are available at the following properties:
Embassy Suites New Orleans-Convention Center
For reservations, call (504) 525-1993 and reference PWM to
receive the group rate of $229.00 per night.
Doubletree Hotel New Orleans
For reservations, call (800) 222-8733 and reference PWM to
receive the group rate of $209.00 per night.
26
PestWorld 2011
AIRFARE INFORMATION
The official air carriers
for PestWorld 2011 are
American Airlines and Un
Airlines. Please use the
ited
information listed below
to secure the PestWorld
discount, which is a min
imum of 5 percent.
■■ American
Airlines—Call (800) 433
-7300 or visit www.aa.c
meeting identifier code
om and reference
76HIBQ to secure you
r airfare discount.
■■ United Airline
s—Call (800) 864-8331
or visit www.united.com
meeting identifier code
and reference
585RN to secure your
airfare discount.
car rental INFORMATION
Avis is the official car rental company for PestWorld 2011.
Please contact directly at 1-800-331-1600 and refer to Avis Worldwide
Discount (AWD) Number J099979 to receive your discounted rates.
Rate Calculator
Early Bird
Regular
(through
9/16/11)
(after
9/16/11)
1st Attendee
465
495
2nd–4th Attendees
440
470
Each Additional Attendee
365
395
1st Attendee
565
595
2nd–4th Attendees
540
570
Each Additional Attendee
465
495
Member International Delegate
295
345
Non-Member International Delegate
345
395
Spouse/Guest
345
395
Amount
NPMA Member Rate
Ernest N. Morial Convention Center
October 19-22, 2011
Three Ways to Register
Mail: 10460 North Street, Fairfax, Virginia, 22030
Fax: (703) 352-3031
Online: www.npmapestworld.org
Your name will appear exactly as indicated on this form, so please
print or type all information. One registration per person and spouse.
Photocopies are acceptable.
Non-Member Rate
Optional Events
Name (First)____________________________________________________
National Bed Bug Forum
FREE
(Last)__________________________________________________________
Pest Management Walking Tour
25/person
PWIPM 5K
25/person
Company______________________________________________________
Golf Tournament
125/player
Company Address______________________________________________
Friday Forever New Orleans (Friday)
90/person
City___________________________________________________________
Cajun and Creole Cuisine (Friday)
50/person
State______________ Zip ______________ Country___________________
Historic French Quarter Carriage Tour
(Saturday)
60/person
Mysteries of Louisiana Swampland (Saturday)
60/person
A Tale of Two Cities (Saturday)
35/person
Forever New Orleans (Saturday)
50/person
First Time Attendee?
Yes
No
Phone___________________________ Fax___________________________
E-mail_________________________________________________________
Spouse/Guest Name____________________________________________
A
B
No Thanks
Friday Tour Options
(Included in Spouse & Guest Registration)
First Time Attendee?
Yes
No
NPMA makes its registration list available to our exhibitors and sponsors.
If you do not wish your information to be distributed check here.
GRAND TOTAL
Method of Payment
Check (Check # _______________________________________________ )
Visa
MasterCard
Card #_________________________________________________________
Golf Tournament
Expiration Date_____________________ Security Code_______________
Player’s Name__________________________________________________
Signature______________________________________________________
Pair with _______________________________________________________
Handicap ______________________________________________________
$125/player x __________# of Players = ___________________Total
Registration fees must accompany this form or registration will not be
processed. All checks should be made payable to NPMA, and must be in
U.S. dollars, drawn on a U.S. bank. If you fax this registration form,
DO NOT MAIL A DUPLICATE COPY. Full registration fees include access
to all educational sessions, exhibit hall, general sessions, and social
functions associated with the convention. Fees do NOT include travel,
hotel or optional tours.
Refund Policy:
All cancellations and refund requests must be received in writing.
• By Sept. 17 = 100% refund
• Sept. 18–24 = 75% refund
• Sept. 25–30 = 50% refund
• Oct. 1–8 = 25% refund
• After Oct. 8 = no refund
• No-shows = no refund
After October 11, all registrations will be onsite. If your registration is received
after October 11, it will not be processed until you arrive at the convention.
Fees increase on-site.
10460 North St.
Fairfax, VA 22030
:
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today`s oppoRtunities. tomoRRow`s success.

Transcription

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