Product Catalog - Qmatic Training Portal

Product Catalog
Table of Contents
Overview.............................3
Software.............................4
Hardware.........................19
Tickets...............................31
About Qmatic
Qmatic leads the way in maximizing face-to-face
customer touch point opportunities. Qmatic’s
solutions integrate the virtual/on-line and the real
world, to help generate a seamless customer
experience. To create the optimum Customer
Experience Management (CEM) solution, based on
the company’s market leading software and
hardware solutions, Qmatic has invented and uses
our Customer Flow Management (CFM)
methodology. From managing the customer journey
to collecting insights from across a spectrum of
customer interactions, Qmatic enables remarkable
customer experiences resulting in brand loyalty and
superior customer satisfaction. With leading
positions in Finance, Retail, Healthcare and Public
sectors, Qmatic offers a global footprint, operating in
over 120 countries through subsidiaries and partner
network.
6 Step Process
Customer Flow Management is the process of
managing the flow of customers and their
experiences from initial contact to final service
delivery. The six steps represented in the diagram
below include:
1. Pre-arrival
2. Arrival
3. Queuing/waiting
4. Serving
5. Post serving
6. Managing
SOFTWARE
Solo
The Qmatic Solo solution is a perfect match to
control the customer flow and to support
customer service staff in any environment. This
solution is small and compact but still powerful
enough for most CFM solutions. The entire solution
can run on a self-service kiosk, therefore no PC is
required. However, PCs can be connected in
order to perform online management functions,
review statistics, and configuration. Solo has been
proven through thousands of installations
throughout the globe.
Solo is a simple, yet powerful and stand-alone
system that:
•
Organizes queues and provides management
information
•
Is easy to install and deploy
•
Is ideal for branches with multiple service
categories and basic CFM needs
•
Allows central monitoring of branches using
Qmatic Management Portal
•
Can be upgraded to work with Qmatic
Enterprise software
•
Solo software runs on the kiosks Intro 5, Intro 8
and Intro 17
Article Number
Solo Base License
10110860
Solo Statistics License
10110861
Solo Media License
10110862
Solo Additional Printers License
10110863
Solo Communication License
10110864
4
SOFTWARE
Orchestra One
Orchestra One is the perfect single branch/office
solution for SMB customers with no need of central
management or reporting and a maximum of 40
users. Orchestra One has the same features as
Orchestra Enterprise but is scaled down in both
capacity and price. It uses the same software as
Orchestra and you can select to install either
Enterprise or One during the setup. It is easy to
upgrade from One to Enterprise at a later stage if
needed by simply changing the license. Orchestra
One is Orchestra One is a single site solution
allowing for up to 40 users.
Orchestra is a fully web-based, highly flexible and
centralized Customer Flow Management (CFM)
enterprise software solution. Orchestra provides
accessible customer tracking and customized
queuing solutions for enterprise-wide management
and configuration, with a focus on organizations
spanning many branch office locations.
Consisting of a collection of high quality tools that
provide accessible customer tracking, appointment
handling, and customized queuing solutions,
Orchestra is an extremely flexible application built
on integrated internet architecture.
Article Number
Orchestra One User License
10115300
Orchestra One Base License
10115301
Digital Media License
10115315
5
SOFTWARE
Orchestra Enterprise
Orchestra Enterprise is a fully web-based, highly
In an Enterprise environment, each branch is set
flexible and centralized Customer Flow Manage-
up to provide a specialized, local solution with
ment (CFM) software solution. Orchestra provides
different position numbers, opening times, service
accessible customer tracking and customized
offerings, and equipment, all while providing a
queuing solutions for enterprise-wide management
centrally managed system with robust reporting
and configuration, with a focus on organizations
functionality. Orchestra can interpret detailed
spanning many branch office locations.
variances in each branch while also grouping
branches together, making the configuration and
Orchestra is the solution for clients who would like
interpretation of statistics as easy and logical as
the simplicity of enterprise-wide configuration. For
possible. By ensuring that elements of the CFM
large-scale single sites, typically campus-style
process provide true standardization, the collection
installations, Orchestra can be used to span many
of management data is made as easy and
departments instead of many branches but the
transparent as possible. Orchestra’s unique branch
principle is the same – multiple autonomous
and services configuration methodology is
operations working with one CFM solution.
designed with enterprise systems in mind.
Consisting of a collection of high quality tools that
Orchestra consists of core software that runs on a
provide accessible customer tracking, appointment
central server or a cluster of central servers. The
handling, and customized queuing solutions,
system size is set by the number of licenses
Orchestra is an extremely flexible application built
purchased, with sophisticated options such as
on integrated internet architecture.
Matchmaker and Digital Signage determining the
scale of product features. Highly configurable
product options help to provide a solution that can
Article Number
Orchestra Enterprise User License
10115000R5
be scaled and modified according to the changing
Orchestra Enterprise Capacity License
10115001R5
needs of your organization over time.
Digital Media License
6
1015013R5
SOFTWARE
Appointment Booking
Allowing customers to make an appointment to visit
your establishment is one of the most powerful
ways to improve customer satisfaction and provide
an excellent experience. Orchestra Calendar is a
tightly integrated, service-based booking system
allowing your enterprise to manage both scheduled
customers and walk-in customers successfully.
Business and calendar-oriented logic is configured
into Orchestra along with appointment reception
functionality.
By implementing appointments, it is possible to
improve staff utilization and thereby reduce wait
times of all customers. Benefiting from reduced
wait times, customers can also plan their time, and
use time that would have been spent waiting for
other tasks.
7
SOFTWARE
Remote Check-In
Allowing customers to make a reservation to visit your
establishment is one of the most powerful ways to
Key Features
improve customer satisfaction and provide an
•
Reduce wait times by over 30%
•
Improved customer experience
•
Improved operational efficiency
•
Intuitive/easy to use interface
•
Easy to install and administer
excellent experience. The number of customers who
may put themselves into the queue is restricted in the
configuration so that you may increase or decrease
the workload. When customers arrive they scan their
barcode which moves them from an inactive status
(outside the office or branch) to the active queue,
where they are given higher priority based upon their
reservation time.
Typically, Remote Check-In is configured for the
current day, extending into the next business day,
unlike the complete Appointment Booking solution.
Other considerations include logos, font, size, colors
and other branding or appearance selections. Remote
Check-In is also optimized for mobile device use.
8
Article Number
Orchestra Enterprise Online Remote
Check-In
99900566R5
Orchestra One Online Remote
Check-In
99900566R5
SOFTWARE
Calendar
Calendar is an option for Orchestra that allows
customers to be booked in for service before they
arrive at the branch. Booking customers ahead of time
is the best way to smooth demand and therefore
operate staff teams at maximum efficiency. Calendar is
designed to be used by staff members at a reception
desk, across the counter during an earlier visit or
Key Features
•
Book appointments for customers
•
Maximize staff efficiency by smoothing
demand for services
•
Increase customer satisfaction
•
Integration with existing calendar
talking to the customer over the phone.
systems and other appointment booking
Your complete solution will be able to accept a mix of
your current set up and make best use
systems is possible, to accommodate
walk-in and pre- booked appointment customers,
making it completely flexible. Appointment customers
will receive priority, such that they are served at the
time that has been booked for them and according to
business rules which are defined around your
of previous investments
•
Since Orchestra allows for several
booking methods, such as an external
call center booking system or over the
Internet, customers can book
themselves – lowering the cost of
individual workflow.
managing bookings and improving
customer satisfaction
Article Number
Orchestra Enterprise Online Calendar
10115012R5
Orchestra Enterprise Online Calendar
Connector
10115013R5
Orchestra One Calendar
10115312
Orchestra One Calendar Connector
10115313
9
SOFTWARE
Surface Editor
Screen layouts for Ticket Printers and Digital
Signage are achieved using the Surface Editor
within Orchestra. The Surface Editor uses
drag-&-drop technology for easy design of
comprehensive page flows. The Surface Editor uses
widgets to create and add screen components.
The Surface Editor allows you to create your own
background screen and then build the buttons along
with other content for arriving customers to see. This
can include such things as buttons for specific
services, guidance information and images.
The left side of the screen below shows the controls
for placing images such as a logo or background
along with text and the actual buttons used to gain
service. The right hand side of the image below
shows the resulting screen design as it will appear
on the ticket printer touchscreen.
Operations Panel
The Orchestra Operations Panel shows the status
of the branch or office in real time. When
service-level wait times have been exceeded,
colored bars display alerts as shown in the
spreadsheet image below. Across the top of the
screen, a high-level overview displays the number
of customers waiting, open workstations, active
workstations, total tickets served, maximum waiting
time and average waiting time. Screen layouts for
Ticket Printers and Digital Signage are achieved
using the Surface Editor within Orchestra. The
Surface Editor uses drag-&-drop technology for
easy design of comprehensive page flows. The
Surface Editor uses widgets to create and add
screen components.
10
Article Number
Orchestra Enterprise Management
Information Connector
10115023R5
SOFTWARE
Customer Feedback Software
Orchestra, Qmatic’s enterprise software, allows
your customers to rate their service experience by
pressing easily identifiable ratings buttons in a
quick and easy manner.
Typically displayed in front of the workstation or
service counter facing the customer, the Customer
Feedback solution allows customers to submit their
honest opinion, resulting in reliable and accurate
data.
•
Consists of a widget on a device such as a 7 or
10 inch tablet usually secured to the counter in
an enclosure
•
Optimized for the Samsung Galaxy 3 with 1024
x 600 resolution
•
* Additional software required
Configurable widget accepts any images for
satisfaction level ratings. The widget has five
default icons from “happy” to “angry.” Specify
the satisfaction rating names, background
color, thank you messages and alternate
vertical messages
•
Includes the number of replies for each
satisfaction score as well as the average
waiting time for each satisfaction group, all
displayed within an operations panel
11
SOFTWARE
Context Marketing
When the value of communication is in the
message, creating key content is a critical
challenge. Orchestra’s unique and user-friendly
Digital Signage solution allows you to focus on your
message instead of on technology headaches.
Orchestra’s digital signage and Context Marketing
Planner solutions are unique in the industry: We
give you control of all surfaces in the branch, not
just the big screens on the wall, allowing you to build
your messages in stages for greater impact.
Messages can also be tailored to customers based
on their service selection, ensuring that the right
messages are targeted at the right customers.
Link and display marketing or informational
messages across:
•
Touch screens
•
Ticket text
•
Media displays
•
Positional displays
•
Workstation terminals
Article Number
Orchestra Enterprise Context Marketing
Orchestra One Context Marketing
12
10115021R5
10115321
SOFTWARE
Business Intelligence
As a result of our many years of experience in CFM,
Business Intelligence provides a standard set of
Qmatic has produced a user-friendly reporting tool
Reports, Analysis views and dashboards. It also
called Business Intelligence. As a fully integrated
includes the following
product within Orchestra, Business Intelligence’s
functionality:
user rights are administered via different Roles. All
•
Interactive report designer
data from Orchestra is automatically handled by the
•
Dashboard designer
Business Intelligence Stat Server.
•
Analysis views
•
Customized reports
•
Dashboards with historic data and live data as
There are three main user modules:
needed
•
Reports – both interactive and canned templates
•
Analysis
•
Analysis with easy configuration and use
•
Dashboards
•
Canned reports come preconfigured and may be
selected from the menu
•
Custom reports generated from click-&-drag for
ease of use
Business Intelligence provides you with a set of
applications and technologies for the gathering,
storing and analyzing of data. It provides managers
on all levels information to be able to make better
business decisions on all levels.
13
SOFTWARE
Business Intelligence Reporting
Orchestra includes a set of standard reports which
Canned Reporting currently included are:
are styled in a Qmatic Template. The built-in
•
designer allows you to modify these reports to
create your own. The designer allows you to change
Summary per Queue, Branch and
Month
•
existing reports or create a completely new report
Summary per Service, Branch and
Month
using the drag-&-drop report designer. Several data
•
Time Period Trend
sources are available making reporting easy to
•
Waiting time distribution per day and
configure.
branch
•
Report and design templates allow you to customize
a template of your own design using your own logo,
and branch
•
brand colors and font types. Using the created
template, you can specify the fields and metrics to
•
Waiting time distribution per month,
queue and branch
•
shared with other users or scheduled for regular
transmission via email.
Waiting time distibution per month and
branch
include in the report. The report design may then be
saved and reused, exported to Excel, PDF etc.,
Waiting time distribution per day, queue
Waiting time distribution per time period
and branch
•
Waiting time distribution per time period,
queue and branch
•
14
Branch Served Report
SOFTWARE
Business Intelligence Analysis
The analysis tool is an easy enterprise solution to
use with drag-&-drop, interactive reporting and
analysis. Typically, analysis is not so much about
creating an attractive report, but rather, more about
getting specific pieces of information quickly and in
a view which makes sense to the user. Analysis
views typically include tables, graphs or maps.
Currently included are:
•
Branch Map – Served and No Shows
•
Branch Map – Served and Average Waiting
Time
•
Branch benchmark –No Shows and Average
Waiting Time
•
Trends per Branch – Multi branch view
•
Workstation Trends per Branch
•
Feedback per Service
•
Branch Served Report
Article Number
Orchestra Enterprise Business Intelligence Analysis
Orchestra One Business Intelligence Analysis
10115014R5
10115314
15
SOFTWARE
Business Intelligence Dashboard
Qmatic Dashboard is developed with focus on a live
overview of the actual statuses in your different
Branches. It shows e.g. actual waiting times,
customers waiting, open counters and a lot more
essential information to be able to react directly on
the actual Customer Flow Management status. The
Dashboard shows information on enterprise and
Branch level, an additional feature is the possibility
to integrate web camera views.
Article Number
Orchestra Enterprise Business Intelligence
Dashboard
Orchestra One Business Intelligence Dashboard
16
10115010R5
10115310
SOFTWARE
Counter Terminal
The Workstation Terminal software is used by
customer service personnel to call customers,
transfer them and provide service. The Qmatic
system also has the unique ability to register details
of a transaction. This feature is very helpful when
specific information related to the customers and
services are required to improve the efficiency and
productivity of the operation. This feature, called
“Matter Codes,” is used to classify customers,
register service outcomes or results, and determine
sub service or multi-service requirements. Alert
mechanisms provide managers the opportunity to
take action if wait or transaction times exceed preset
service levels.
The Counter Terminal allows staff to call customers
to service counters based on predetermined priority
and segmentation methods. It provides staff with
real-time views of customer waiting numbers, wait
times, and type of services required. A skills-based
routing feature ensures that each customer is
matched to the most qualified staff member to
support their needs. Counter users can transfer
customers to other areas for additional service and
track workflow processes that may not involve faceto-face customer time.
17
SOFTWARE
Reception Terminal
The Reception Terminal supports a reception role
that provides pre-service verification and
conditioning of the customer. The receptionist can
check-in, categorize, and prioritize arriving
customers, as well as issue tickets to customers and
call them forward. The receptionist can collect
valuable customer information like name, address,
notes, ID number and desired service. Office
personnel have the ability to match a specific
customer service need with the employee most
qualified to address that need. The Reception
Terminal is typically associated with a ticket printer
and prints tickets the receptionist hands to the
customer.
The receptionist can see live waiting information at
all times, enabling them to advise the customer of
their estimated waiting time as well as how many
people are ahead of them.
18
SOFTWARE
Spotlight
Spotlight is the mobile media player app from
Qmatic. It is designed to deliver integrated media,
graphics and queue status information to customers
in a cost-effective way.
LCD displays are challenging LED displays as the
most popular choice for counter displays. Spotlight
is our new media player application to meet these
market trends.
The Qmatic standard media player – Cinematic – is
often considered a high cost option to be used on
every workstation in a branch. In addition, Android is
becoming a very popular platform for media players
as more devices such as HDMI sticks, standalone
media players and even TVs with Android are
becoming available. Spotlight provides an affordable
alternative to present counter information on LCD
screens.
Qmatic Spotlight is the main app and Spotlight
Admin is the app to configure and maintain Spotlight
from a mobile device. Both apps are free of charge.
All you need is the corresponding licenses in
Orchestra or Solo to access the information to be
displayed in Spotlight.
*Counter Display License required
19
HARDWARE
Self-Service Kiosks
The goal of entry technology is to identify and
segment customers into the appropriate service
queues and to register their arrival time and track
their wait time. By placing customers in the
appropriate queues, the system can confirm that
customers are served by personnel with the
appropriate and required skill sets.
Upon arrival, customers check in with a self-serve
kiosk or by a greeter. They are issued an
alphanumeric ticket from an eReception device.
Intro 5
The Intro 5 printer is ideal when you prefer to
display a limited numbers of service choices or
information and when a there is limited space on
your premises. It has low power consumption (if
1000 tickets are printed per 24 hours, then it is in
idle mode 23 hours and 44 minutes). The Intro 5
also has back lit buttons making them easy to see.
Its cover offers an easy way of exchanging service
names attached to each button. This self-service
kiosk can be stand-alone in a Qmatic Solo system
or used as a client in a larger system such as
Qmatic Orchestra.
Key Features:
•
Can be installed on tables, walls or pedestals
•
Ethernet connection
•
Thermal print head, no ink or toner
•
1-5 ticket buttons
•
Key lock
•
Supports all Windows fonts
•
Tactile buttons
20
Article Number
Intro 5
10213043
HARDWARE
Intro 8
The Intro 8 printer comes with an 8 inch color
touchscreen. It has low power consumption (if
1000 tickets are printed per 24 hours, then it is in
idle mode 23 hours and 44 minutes). This printer
is ideal when a larger kiosk is not needed or would
not fit your premises.
Printed ticket information can include the ticket
number, date and time of issue, estimated waiting
time, average waiting time, number of customers
waiting ahead of the current customer, and if
desired, a customized message to convey
information to the customer.
This self-service kiosk can be stand-alone in a
Qmatic Solo system or as a client in a larger
Article Number
Intro 8
10213053
system such as Qmatic Orchestra.
Key Features:
•
Can be installed on tables, walls or pedestals
•
Ethernet connection
•
Built-in web browser
•
Thermal print head, no ink or toner
•
Key lock
•
Supports all Windows fonts
•
Prints tickets in any language
•
Displays system information
•
Displays HTML pages from any web server
21
HARDWARE
Intro 17
The Intro 17 is a 17” LCD kiosk with a touch
screen, making it possible to design very
informative and attractive displays. The
touchscreen is configured with buttons that
represent a selection of the available services.
After selecting a service customers are
automatically placed into the appropriate service
queues based on predetermined priority and
segmentation designations. The customer is issued
a ticket with a unique alphanumeric identifier and
instructions. If used with the appointment booking
Calendar, the kiosk can be used for walk-ins or
scheduled appointments.
A built-in web browser offers the ability to show a
large variety of information on the kiosk screen.
The kiosk supports multiple languages and optional
equipment such as a magnetic stripe card reader. A
2D bar code reader or a web camera can be added
for improved customer identification. Screen
appearance and function are created by Surface
Editor in Orchestra.
The Intro 17 is an easy-to-use, self-serve touchscreen kiosk that can be mounted on a floor
pedestal, table mount, or with the wall mount.
Key Features:
•
Timeless classic design, manufactured in
aluminum and glass
•
Linux based
•
17-inch color LED LCD with projective
capacitive touch screen
•
Ethernet connection
•
Built-in web browser
•
Supports all languages
•
Two loudspeakers
•
Optional magnetic card reader for customer
identification
22
Article Number
Intro 17
10214120
HARDWARE
TP Touch
The TP Touch printer comes with a 7 inch color
touchscreen. In addition, it is possible for greeter or
information counter personnel to issue the
customer a ticket by using a workstation computer.
This is particularly useful in situations where the
customer does not understand which button to
press.
Printed ticket information can include the ticket
number, date and time of issue, estimated waiting
time, average waiting time, number of customers
waiting ahead of the current customer, and if
desired, a customized message to convey
information to the customer. Other system
information is available, if necessary.
Key Features:
•
Ethernet connection
•
7-inch color LCD touch screen
•
Built-in web browser
•
Thermal print head, no ink or toner
•
Supports all Windows fonts
Article Number
TP Touch
213052
23
HARDWARE
TP Button
Qmatic TP Button is a network ticket printer for the
solutions Orchestra, Orchestra One and Solo. The
TP Button printer comes with five tactile buttons to
provide a distinct feeling of having pressed a
button. In addition, it is possible for greeter or
information counter personnel to issue the
customer a ticket by using a workstation computer.
This is particularly useful in situations where the
customer does not understand which button to
press.
Key Features:
•
Ethernet connection
•
Thermal print head, no ink or toner
•
0-5 ticket buttons
•
Supports all Windows fonts
•
Tactile buttons
Article Number
TP Button
24
213042
HARDWARE
Mounting Options
TP/Intro 5/8 Floor Pedestal
The Qmatic Floor Pedestal is a pedestal
specifically designed for the TP/Intro 5/Intro 8
printers. The pedestal can be mounted standing
vertically or leaning back by 5°. Greater visibility
may be achieved by incorporating the pedestal
extension which adds 60 cm to the height of the
pedestal and can be used for messaging or
advertising. Additionally, cables can be routed
from the floor or, with a tube, from the ceiling. It is
also possible to add a signboard on the optional
tube to direct visitors to the printer.
Article Number
Floor Pedestal
213210
TP/Intro 5/8 Table Mount
Use the table stand to place the printer on a table
or other horizontal surface. The desk or table stand
may be fastened to the surface with the provided
bracket with screws, Velcro or double-sided tape.
Article Number
Table Mount
213204
TP / Intro 5 or 8 Wall Mount
Use the wall stand to place the printer on a wall or
other vertical surface. The wall mount may be
fastened to the surface with the provided bracket
with screws, Velcro or double-sided tape.
Article Number
Wall Mount
213205
25
HARDWARE
Mounting Options
Vision/Intro 17 Floor Pedestal
The floor pedestal is one of three options of
mounting a Vision or Intro 17 self-service kiosk.
With this kit, a Vision or Intro 17 can be placed on
a floor. Use screws or glue to fix the pedestal to
the floor. There are two types of glass signboards
that can be mounted between the tubes. As an
additional option there is a ceiling connection kit
which makes it possible to route cables from the
ceiling down to the kiosk in a neat manner.
Article Number
Floor Pedestal
214251
Vision / Intro 17 Table / Wall
Mount
The table / wall stand is one of two options of
mounting a Vision or Intro 17 self-service kiosk.
With this combination stand, these kiosks can be
placed on a table or hung on a wall. Use screws to
fix the stand to a table or wall, or glue or
double-adhesive tape for a table.
Article Number
Table / Wall Mount
26
214201
HARDWARE
Signage
Information Displays
Information displays visually show such information
as customer greeting messages, office hours,
waiting times, number of customers waiting, date
and time and other system-related information.
Qmatic’s displays visually show information such
as customer ticket number and/or service counter.
The LED flashes the information when a customer
is called for service. Displays are configured to
support main display applications located in waiting
areas and counter display applications located
above each service counter.
Matrix Displays
Matrix displays are designed modularly, making
them simple to install in various combinations
without wires or cables showing. The displays are
low-power, environmentally friendly, and can be
programmed to show text in different languages,
different fonts, and different colors (such as blue,
red, green or amber). Additionally, the displays can
show fixed or scrolling messages.
It is possible to alternate advertisement text with
customer flow management information like queue
number or number of people waiting.
27
HARDWARE
Notes 9 Series Displays
Notes 9 Series Displays are high contrast, meaning
that customers can see the messages even at
extreme angles and from a distance. Expect many
years of service and low power use. Notes displays
give a low cost of ownership and a long, “green”
and reliable service life. Notes 9 series can show
from three to 16 characters depending on the font.
Key Features:
•
9 x 17 / 24 / 48 pixels LED Matrix
•
Various fonts can be uploaded
•
LED available in four colors (red, green, white
Article Number
and two-color)
Notes 948 Red/
Green with Sign
10460232
Notes 948 Red/
Green
10460231
•
Stackable with Notes 9 series
•
Available with or without signboard
•
Scroll text in any direction
•
Use as Information Display, Main Display or
Notes 948 White with
Sign
10460222
Workstation Display
Notes 948 White
10460221
Notes 948 Green
with Sign
10460212
Notes 948 Green
10460211
Notes 948 Red with
Sign
10460202
Notes 948 Red
10460201
Notes 924 Red/
Green with Sign
10460132
Notes 924 Red/
Green
10460131
Notes 924 White with
Sign
10460122
Notes 924 White
10460121
Notes 924 Green
with Sign
10460112
Notes 924 Green
10460111
Notes 924 Red with
Sign
10460102
Notes 924 Red
10460101
Notes 917 White with
Sign
10450122
Notes 917 White
10450121
Notes 917 Green
with Sign
10450112
With Notes 9 series you can:
•
Show the called Ticket Number on a
Workstation Display
•
Show numeric information such as Waiting
Time and number of customers in line
•
Display called Ticket Number, Workstation
Number and direction of the Workstation on
two stacked Notes 9 Series
28
Notes 917 Green
10450111
Notes 917 Red with
Sign
10450102
Notes 917 Red
10450101
HARDWARE
Cinematic / Digital Signage
Cinematic is a media player that manages the
information appearing on media displays in the
waiting area. It is a silent (no-fan), compact and
low-power device providing all of the media
requirements for a CFM solution.
Cinematic is an easy-to-configure digital signage
player for use in your branch next to your digital
signage monitors. It provides local storage of all
media files so that your wide-area and local
networks are not congested with media file traffic.
Cinematic stores any media needed for display on
your monitors and retains the local copy until it is
no longer needed. The system also provides
resilience against network failure between the
*Requires Digital Media License
central media server and the local displays. Note
that while Cinematic is designed to store large
video files, it also stores other files and data to
create a complete display including ticker lines,
carrying text information so that only one box is
required to fulfill all of your media needs.
Key Features:
•
Easy to setup and configure
•
Easy to fit behind flat panel displays
•
Displays CFM information such as the called
ticket number and ticket number history as well
as messages (digital signage) on local monitors
as text, pictures and video
•
Receives content from a central server for local
storage
•
Simple to use standard HDMI connection
carries both picture and sound on one link
•
Low-power for low energy costs and long life
Article Number
Cinematic 1 Media Player
Orchestra Enterprise Digital
Signage
Orchestra One Digital Signage
Orchestra Enterprise Digital
Signage Connector
Orchestra One Digital Signage
Connector
213066
10115015R5
10115315
10115019R5
10115319
29
HARDWARE
Choral
Choral provides an automatic voice announcement
of the customer’s ticket number and directs them to
the appropriate service counter or appointment
area. Hearing a message in combination with
seeing it on a display or a monitor increases the
impact of that message. It adds a human
dimension to the system and ensures the message
is understood and reacted upon swiftly.
Key Features:
•
Very high quality audio to direct customers
quickly and efficiently, maximizing your
throughput
•
Stores up to 6 hours of CD-quality stereo voice
files, ensuring that storage space will never be
an issue
•
Voice messages can easily be changed as the
needs of your business change, with a simple
USB memory stick
•
Vast storage means that voice messages can
be played back in different languages in multi-lingual areas
•
Built-in power amplifier for simple and very
compact installation
•
Two audio channels can drive two speakers for
greater coverage, or provide stereo sound for
ultimate quality
•
Melodies and jingles can be used for ding-dong
functions
30
Article Number
Choral
117030
HARDWARE
Workstation Terminal
The KT2595 is a sophisticated workstation terminal
that allows users to manage customer flows more
efficiently. With this workstation, customers can
easily be called and transferred between
workstations. The keypad allows you to call and
transfer customers, change calling priorities (if
allowed – configurable), send alarms to the
supervisor and assign transaction type codes. You
can also display system information such as
number of customers waiting, waiting time and
transaction time.
Key Features:
•
Reprogram keys as needed
•
Customizable display
•
Use five priority keys – change service modes
Article Number
as needed
•
Track staff performance with unique login IDs
•
Connect to barcode scanners and other
KT2595
320105
devices with external connectivity
Workstation Terminal
The KT2695 is an easy-to-use workstation terminal
with the following basic functions: call customers,
select priority and send alarms. The display gives
information about waiting times and number of
waiting customers. The keypad allows you to call
customers, change priorities, send alarms to the
supervisor and see waiting times along with
number of customers in queue.
Key Features:
Re-programmable keys
•
Customizable display
•
Two priority keys – change service modes as
needed
Article Number
KT2695
•
320107
•
External connectivity (KT2695 with serial
connector) – can be connected to barcode
scanners and other devices
31
HARDWARE
Wireless Terminal
The Wireless Terminal is used as a Workstation
Terminal in several Qmatic systems. It is a
hand-held device and can be worn with a built­in
belt clip and/or a neck ribbon. It can also be used
together with the Qmatic Multi Interface MI2280
radio.
The Wireless Terminal can also be used to
remotely control functions such as calling
customers, closing workstations, sending alarms,
opening doors and issuing tickets.
Article Number
Wireless Terminal
320203
Key Features:
•
Wireless
•
Easy to install
•
Power saving and auto shut off
•
Ergonomic and contemporary design
Customer Feedback Units
An Expressia unit is placed at a service counter so
that a customer can easily use it after receiving
service. The customer presses one of the five keys
to rate the satisfaction level of the received service.
This rating system eliminates the often-used
manual survey boxes and comment cards.
The Expressia terminal is connected to Orchestra.
It is simple for customers, patrons and patients
alike to use. Several standard reports showing
satisfaction per service at the branch, staff and
ticket level can be generated as needed.
When a customer rates their service as “poor” or
“unacceptable,” the system will send a text or an
email to the manager or supervisor, who can then
address any issues or complaints directly when
they occur, rather than have the customer leave
angry and write a letter to legislators or department
heads.
32
Article Number
Expressia Feedback Unit
320150
TICKETS
Qmatic Tickets
Qmatic tickets are made from thermal paper to
achieve a fast, superior print. The quality of thermal
paper, used in the Qmatic printers, is specifically
developed and manufactured for Qmatic. The right
paper quality and correct heat release at the right
temperature are important factors for quality
printing and a long lasting print head. Using
thermal paper, other than supplied by Qmatic, may
jeopardize the proper function of the ticket printers.
Article Number
TP Thermal Tickets - Blue
900084
TP Thermal Tickets - Black
900085
33
Qmatic Corporation 2400 Commerce Ave. Building 1100, Suite 100 Duluth, GA 30096
(770) 817-4250 [email protected]
www.qmatic.com/us