Dealer calls for door to be closed, as Aussie

Transcription

VOLUME 7 ISSUE 2 MARCH 2016
A CUSTOMERS POINT OF VIEW
FIND OUT MORE ON PAGE 22
Dealer calls for door to be closed,
as Aussie imports defended
B
The car was purchased from an
unregistered trader - Mukesh Chand,
trading as carconnection - who now
claims he is broke, and bailiffs have
failed to collect anything from him.
Monte Wells, chief executive of
4Guys Autobarn in Hamilton,
says this kind of problem
is all too common, and
regulations need be put in
place to keep the public
safe and informed, with
rogue car traders out of
the picture.
“Car dealers are also
victims of this legal loophole
that needs to be closed,” says
Wells.
“We have had an occasion where we
purchased a vehicle off TradeMe, which
was clean on the VIR card,, and then 18
oth the associate minister of
transport and the Imported Motor
Vehicle Industry Association are
defending Australia as a used vehicle
source.
But for one significant trader, enough
is enough.
The trade has come to massmedia attention in recent
months, due to customers discovering
their vehicles were
former write-offs,
and winning in the
Disputes Tribunal.
The latest
story involves Auckland
woman Sacha Perry, who spent
$18,500 buying a three-year-old Mazda
3 on TradeMe, only to find out the vehicle had been imported from Australia
and was a flood-damaged write-off.
Continued on page 18
INSIDE
Mission to Japan
Deloittes discusses benchmarks
Dealer awards season
Massive yard for Hamilton
3
4
6
8
6
8
ESC won’t
reduce import
age – MIA
T
he head of the Motor Industry Association says current
rules around what can come
in as a used import are ‘not right’
- and this is putting vehicles of
dubious quality on the road.
For their part, importers suggest they are importing what
Kiwis want to buy, and replacing
even older vehicles in the fleet.
AutoTalk has been covering the
increasing age of import arrivals
in recent months, with this month
vehicles 10 years and older making up 57.3% of arrivals.
It is a trend Motor Industry
Association chief executive David
Crawford is becoming increasContinued on page 19
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NEWSTALK
Kiwi-connection
opportunity for
Japan-based trade
M
anagement from AutoTalk and the
Imported Motor Vehicle Industry Association are heading to Japan next
month – and are looking forward to catching
up with members of the trade.
Alongside official visits, for the first time
the association and media organisation
are coming together to create two – social
evenings during the trip, for those from, or
working closely with, the New Zealand trade
to meet.
To be held in Tokyo and Osaka, the events
will be on for two hours in the evening, and
will include a brief industry update from IMVIA
EVtalk launches
Y
ou will find attached to this issue of
AutoTalk our last magazine, EVtalk.
EVtalk includes a bi-monthly minimagazine, and a website - EVtalk.co.nz.
While numbers are still small - there are
just over 1000 registered for New Zealand
roads - growth is expected to rapidly snowball.
Last year 457 electric and plug-in vehicles
were registered, and this year the market
was even further ahead of the pace, with 53
registrations in January alone.
There are six plug-in vehicles available
in New Zealand new today, with many
more set to launch during the year. An
even broader variety is potentially available
through import channels.
For information on how to partner with
EVtalk, email [email protected].
AutoTalk Magazine and
autotalk.co.nz are published
by Auto Media Group
8/152 Quay Street, Limited.
P.O. Box 10 50 10,
Auckland City, 1030.
Ph. 09 309 2444.
chief executive David Vinsen, and an introduction by AutoTalk managing editor Richard
Edwards.
IMVIA North Island chair Graeme Macdonald will also speak.
“With the incoming rules around fitment
of electronic stability control in used import
vehicles, it is a great time to connect with the
trade, and discuss their importance to the
New Zealand market,” IMVIA chief executive
David Vinsen says.
“Plus it will be great to socialise with people we work with on a regular basis, if not in
person.”
Vinsen says a key focus of their visit will
be encouraging the listing of ESC on vehicle
auction sheets.
Edwards says Japan is AutoTalk’s third biggest market of readers.
“We like to think we play an important role
in keeping the Japanese end of the trade
connected with what is happening in New
Zealand,” Edwards says. “This is another way
we can help.”
The dates and locations are:
• Thursday, March 10: (Please note there
was an earlier error in the date of this
event) Osaka
• The Hub, Namba Oriental Hotel
3F, 2-8-17, SENNICHIMAE, CHUO-KU,
OSAKA, JAPAN
• Monday, March 14:
Tokyo
Tokyo Dome Hotel
1-3-61 Koraku, Bunkyo-ku, Tokyo
Email [email protected] to
register, with the names and emails of those
attending.
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NEWSTALK
Dealer profitability
improving – Deloitte
D
ealer profitability is improving, according to an exclusive
preview of information from the
annual Deloitte ‘Industry Overview’.
Full details of the review will be
presented to dealers around the
country at free, open invitation, events
In Auckland, Wellington and Christchurch over the next three weeks. See
the end of this story for full details.
The annual report is interesting for
the trade – a rare chance to benchmark
the average dealer against Deloitte’s top
performers.
According to the overview, dealer
profit has been rising for many, with the
increased new vehicle sales volumes,
but for some that was not across all
their departments.
According to the Deloitte Motor
Industry Services team, the benchmark
top 30% of dealers grew all departments, not just vehicle sales.
The average dealer grew turnover
by just 2.5%, primarily in new or used
vehicles growth, and mostly not in
both at the same time. Their parts and
service plateaued and for many shrank,
which considering the massive car
park growth since 2011 is a concern.
Profitability is good news, though.
The average dealer improved well above
turnover gains. The net return on sales is
up to 1.8% net profit return on sales, and
3.4% at the Top 30 benchmark level.
When comparing the net profit trend
over the past 5 years to the growth in
NZ New vehicle sales of 60%, Deloitte’s
Motor Industry Services Manager Phillip
Haynes says it shows how the average
dealer is having their profitability pulled
up by market growth, whereas a benchmark dealer was already up there and
maintained it, with just a little bump in
their journey through 2013 and 2014.
“The Benchmark Top 30 were also
first to adapt and recover profitability
during 2014, around 3 or 4 quarters
before the average dealer. In effect the
average dealer didn’t get a profit uplift
until they reacted later, or true retail
and local business growth generated
more for them in 2015. This agility to
adapt is a key strength the top dealers
exhibit.” says Haynes.
That’s not to say average dealers
can’t adapt, just that on average it isn’t
as quick or they wait, presumably in
favour of some other strategy.”
Used vehicles maintained a similar
ratio of volume to new vehicle sales in
dealerships. With volume up more than
turnover, the average values and price
mix has lowered. A welcome widening
of the range on yards.
Compared to Australian dealerships,
used vehicles remain a core strength of
New Zealand franchised dealers, and to
maintain that and new at the same time
will require resource and good focus,
which Deloitte say the Top 30 also have
a head start on.
The question remains if enough is
being done in aftersales.
“Parts and service in real terms
contracted, to some degree through
lower warranty work, as recalls content
reduces after 2013/2104 peaks and
from 2014 WOF changes. The average
dealer’s retail jobs did grow marginally
in 2015, however this does not compute with that 60% sales growth and
an overall 24% growth in the NZ New
five-year car parc on the roads,
“A dynamic change is required to
engage better loyalty and retention.”
A lingering issue for the market is
staffing, with the data from Deloitte
showing that while turnovers and volumes have increased, the dealer staff
headcount has not since 2013.
The Industry Overview sessions are
being held as follows:
• Tuesday March 8, 5.30pm @ Deloitte, Auckland (evening cocktails)
• Monday March 21, 8.30AM @
Deloitte, Christchurch (breakfast
meeting)
• Tuesday March 22nd 8,30am @
Deloitte, Wellington. (breakfast
meeting)
•
Book via nworthington@deloitte.
co.nz, or call Phill Haynes on 029
77 11 912.
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NEWSTALK
Awards season underway
I
t is dealer awards season,
and AutoTalk has the winners.
Vehicle distributors have
been taking the time in
recent weeks to recognise
their leading dealers, and
while we can’t list them all
here, we have a few of the
key winners.
For full details of who
has taken home what, visit
AutoTalk.co.nz
Third win for Nelson dealer
The Nelson area’s Bowater Toyota has taken out the
Toyota ‘dealer of the year’
award for the second time
running.
The dealer group which operates in Nelson,
Richmond and Motueka
– claimed the top award
over fellow finalists, Wanganui Toyota and Manawatu
Toyota.
The dealership’s chief
executive, Tony Bowater,
believes the award reflects
his team’s collective understanding of their objectives,
and ability to stay focused
and motivate one another to
achieve.
“I am very proud of our
team and humbled to receive
this recognition on their
behalf,” says Bowater.
“They have maintained
focus in knowing what our
expectations and goals are;
to support and assist our
customers, ensuring they
receive the best service, and
reward us with a smile.
Manawatu Toyota won the
President’s Trophy for outstanding customer satisfaction – an award that rewards
consistence excellence in
customer satisfaction. The
winner is chosen from the
three top customer service
dealerships in the franchise.
Manukau Toyota
general manager, Ben
also performed
Giffin, says the third win
exceptionally well
shows the commitment
over 2015 seeing
of the Armstrong team.
them claim the Bob
“Armstrong Prestige
Field Leadership
Christchurch has yet
Award – for exemagain proven that in
plary leadership in
2015 they are the best
the advancement
dealership in the counof the Manukau
try, which is testament
Toyota dealership
to the hard work and
2015 Award Recipients
and its people.
commitment of Glen
Manukau Toyota
and his staff.
ering a seamless customer
also won the Toyota Finan“I would sincerely like to
experience, which is world
cial Services dealer of the
thank the entire Mercedesclass.”
year award.
Benz Cars dealer network
Farmer Motor Group
Lexus of Hawkes Bay was
for their ongoing customer
managing director Mike
named Lexus’ dealer of the
dedication and passion,”
Farmer was pleased with
year.
Giffin says. “Without the
the array of awards his team
tremendous support and
took home.
Audi team recognised
hard work of .ll our staff, this
“The team here at Farmer
at awards
fantastic result would not
Motor Group are excepAudi recognised its team
have been realised”
tionally proud to have been
at the Audi Excellence
“While it’s important to
awarded ‘parts manager’,
Awards, held at the Hilton
recognise our achievements,
‘service manager’, ‘customer
Taupo hotel.
we are all clearly focussed
satisfaction’ dealer of the
A total of 20 awards were
on not only reaching, but exyear, and non-metro overall
presented to dealers across
ceeding these targets again
12 categories. Award winning dealer of the year,” Farmer
in 2016.”
says. “These awards come
dealers received prizes in the
Other winners on the
form of plaques, trophies and from having a dedicated and
night were:
stable team, who are fixated
hospitality packages.
Sales yanager of the Year
on ensuring excellence in all
Giltrap Audi of auckland
– Brendan Mearns, Merareas of the business.”
won the metro dealer of the
cedes-Benz North Shore
year award, while Farmer
Service manager of the
Armstrong takes
Motor Group of Tauranga
year – Jeremy Duffy, ArmMercedes win
won the non-metro (regionstrong Prestige Christchurch
Christchurch’s Armstrong
al) dealer of the year.
Parts manager of the year
Prestige has claimed MerGiltrap Audi dealer princi– Neil Whittaker, Ingham
cedes Benz top dealer award
pal Gary Periam was delightPrestige.
for the third year runed to win the award.
ning.
“It backs up the acknowlThe awards were
edgement of all the hard
held at Melbourne’s
work from my team in delivCrown Casino.
Armstrong Prestige
dealer principal Glen
Rudhall and his team
delivered another
year of exceptional
customer service to
(From left) Horst von Sanden, CEO and
be awarded the title
managing director, Mercedes-Benz Cars
Australia / Pacific, David Blake, general
of ‘2015 dealer of the
manager, after sales and executive general
year.
manager Mercedes-Benz New Zealand, Glen
Mercedes Cars NZ
Dean Sheed and Gary Periam.
Rudhall, Ben Giffin
NEWSTALK
Volvo in import
strategy
V
olvo New Zealand is adopting
a strategy that it thinks is fairly
unique in the market - putting no roadblocks in place for
used import cars to have some
systems localised.
Franchised dealers are able to
reset most imports systems to
english language, and are even
able to switch satellite navigation
systems to local mapping.
“We offer language and navigation software change on used
imports through our authorised
dealer network,” explains Volvo
Car New Zealand product and
market manager, Zac Burt. “It is a
strategy to bring those used import
customers into the authorised
dealer network where they can get
the best service and parts for their
vehicles.
“We see it as an opportunity for
our dealers to build relationships
with these Volvo owners, rather
than disadvantage them because
their vehicle was first owned overseas,” Burt explains.
He says in most cases the
used imports are not competing
directly with a new Volvo.
“Generally speaking, Volvo
used imports are of an age and/
or specification that they are not
competing with brand new Volvo’s
– i.e. a Volvo used import buyer
would not consider a brand new
Volvo - although they may do in
the future,” Burt explains.
“So providing service to used
import owners is not disadvantaging our new car sales.
“I think it is a unique position in
the industry.”
The ability to change the
navigation depends on the age and
model, but applies to almost all
Volvos from model-year 2014 onwards. Language can be changed
on a Volvo of any age.
There is a cost, which is set by
each dealership.
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NEWSTALK
Giant yard opens in Hamilton
N
ew Zealand has a new contender for the ranks of largest
car yard, with a giant facility
opening of the new 4Guys Autobarn
premises and yard in Te Rapa.
Built on Arthur Porter Drive, Te
Rapa, the new site is capable of carrying over 400 units of stock.
This is a big milestone for the company, which started over two decades
ago with just a 60-car dealership.
Chief executive Monte Wells is excited by the new venture.
While predominantly a Japaneseimport dealership, the company has
often focussed on having sportsmodel stock, and has found traction
in recent years with US-import muscle
cars.
Cars are supplemented on the site by
boat-dealer Mastercraft, water powersports store Liquid Lab, and sales of
large US-import fifth-wheel trailers.
The team onsite totals 30 full-time
and 10 part-time staff.
Wells says the move has been rewarding so far, with around a 30% lift in
sales from its older two-yard setup.
He believes the location is ideal, and
makes it easier for out of town buyers.
“It is at the gateway to the area, you
can visually see us from the motorway,”
he explains. “We are proud of the fact
that it has great presence.”
“I am sure people see us from the
motorway, turn-around and come
back.”
Continued on page 9
DEALERS WANTED
SsangYong - LDV
Two of New Zealand’s fastest
growing brands are expanding
their dealer network.
Great Lake Motor Distributors
(GLMD) are seeking
expressions of interest
from dealers for the fast
growing SsangYong range of
passenger vehicles and SUVs
and the LDV light commercial
range.
New products on the way
to increase the breadth and
depth of both brands - and
with this we need additional
representation.
For more information contact:
Rick Cooper
[email protected]
027 494 2362
NEWSTALK
Armstrongs break ground
on new facility in Dunedin
A
rmstrong Prestige has
started construction
on a purpose built
facility for Land Rover and
Jaguar on Princes Street in
Dunedn.
Adjacent to the existing
Armstrong Prestige dealership, the new facility is being
built to specific factory
design guidelines, and will be
large enough to house eight
new vehicles, and incorporate full customer lounge,
café, merchandise and vehicle configuration facilities.
The concept work was
done by MSH Architects in
conjunction with the New
Zealand distributor, with
design and drawings by local
Dunedin architects, Mason
and Wells. Construction
company Calder Stewart
have started work on site this
week.
Rick Armstrong says he is
delighted to get the project
underway.
“These are key brands for
our Group with huge potential,” Armstrong explains. “To
give them a new purpose
built, state-of-the-art home
in Otago is really exciting.
“We expect to open the
new facility around August
2016.”
Jaguar Land Rover New
Zealand’s general manager
Steve Kenchington adds:
“This new Dunedin facility,
combined with the recent
re-development of facilities
for Land Rover and Jaguar,
as well as Volvo in Wellington, show a great commitment by the Armstrong
Group to our brands.
“With many new models
due in New Zealand in coming years, we see big growth
opportunities. It is great to
partner the Armstrong Group
in both cities to help realise
that potential.”
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Giant yard opens
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Full MPI inspection
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Continued from page 8
“It is something that hasn’t been done before, a yard
that is comfortable to stock a range of cars from $6000
to $260,000 means that we are now a virtual ‘Supermarket for Cars’,” Wells says.
“With such a saturated market currently, and so
much low quality stock around, it is our emphasis on
quality vehicles that keeps us competitive in this current environment.
“Close attention is paid to pricing, but there is a general understanding that quality is imperative, and if it is
too cheap to be true, it probably is,” says Wells.
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NEWSTALK
Scion a success – Toyota
NZ boss
T
oyota ended the –
relatively – short life of
one of its brands last
month, ending the run of
Scion, its youth-orientated
North American brand.
What does that have to
do with New Zealand? Well
Toyota New Zealand, chief
executive Alistair Davis was
on the team that created
the brand, and in spite of its
end, he is pleased with what
it became.
Davis became part of
what was known as the
‘Genesis’ project in the early
2000s, while on secondment
to the USA, in a team led by
now Toyota Motor Company USA boss Jim Lentz.
The project had two
intentions, to bring new
buyers to the brand and
change the way cars were
sold.
“Toyota was incredibly
popular with baby boomers,” Davis told AutoTalk
exclusively.. “But there was
resistance from generation X.
“It was also there to experiment with a few different
ways of selling vehicles, a
process with can be quite
slow in America.”
Vehicles were small, fuel
efficient and different – the
Specialists in
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Vehicle history reports
first cars being based on the
Japanese-market Bb and Ist
small cars.
The project team experimented with pricing, and
event marketing, such as
sponsoring music festivals.
The brand was tied heavily to
music, issuing its own music
compact discs every month
in the early days.
Davis says the initial
success was helped by the
quirky cars, but not as many
models as expected followed. The closing line-up
consisting of the GT86, a
Corolla hatchback and a
badge-engineered Mazda 2
sedan.
Davis says, however, the
Scion experiment has a
legacy.
“I guess I am quite proud
that it achieved so much in
its time,” he says.
“Many of the things Scion
pioneered have been rolled
into Toyota later on,” he says.
“And millennials are quite
happy with Toyota - it is
young and hip now.
“70% of those people
who brought a Scion were
new to Toyota. 50% were
under 35 years old, and for
40% of them, it was their
first new car purchase,” he
explains. “In that sense it
was a huge success - dramatically the youngest
demographic for a new car
brand.”
Should it have expanded
beyond North America?
“No. It was a strategy designed very much for the US,
and very few markets had
the demographic of people,
the wealth of people, who
could buy that kind of car.”
Besides, he notes New
Zealand’s sales model is far
ahead of Americas.
“We are well ahead - we
are much quicker than the
American way of buying
cars.”
JEVIC NZ
09 966 1779
www.jevic.co.nz
AutoTalk editor Richard Edwards travelled California in a Toyota USA,
provided Scion FRS – a GT86 here – in 2014.
ards
Richard Edw
DIARYTALK
THE
DIARY
AutoTalk's
itor
managing ed
e
th
looks at
by on
month gone
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Proudly brough
February 1
Million dollar
marketing spend for
Volvo NZ
Volvo New Zealand says a new
marketing campaign for the
brand is costing $1 million.
In what appears to be a
first for the New Zealand
market, Volvo will be sending
anyone who buys a Volvo during the 12-week campaign to
its home market, Sweden, to
visit Gothenburg.
As part of the trip for two,
they will visit Gothenburg
where preparations are now
underway for the world’s first
autonomous driving trial –
Volvo will test 100 of its autonomous cars on public roads
driven in normal traffic by
members of the public starting
within the next 12 months.
February 2
To early to assess
impact from Toyota
plant shutdown
Toyota New Zealand says it
is to early to know if there is
likely to be any delivery delays
from a plant shutdown in
Japan.
Due to parts shortages
resulting from an explosion
that occurred on January 8
at a steel plant linked to the
company in Aichi, Toyota
Motor Corporation says it
will suspend all production
on its vehicle assembly lines
within Japan from February 8
through 13.
Operations are scheduled
to recommence on February
15, and vehicle production on
lines outside Japan will not be
suspended.
February 3
Restructure for
Turners
Turners Group has announced
plans to restructure its divisions and appoint new management.
The ‘Cars’ business has
been separated into Supply, Selling and Operations
functions, with new general
manager roles for each area
reporting through to Saunders.
Turners Group chief executive, Todd Hunter, who was
recently announced chief
operating officer for the
entire Turners Limited listedcompany, says the group’s
individual divisions had grown
to the point of needing more
individual management.
Mercedes for Botany
Armstrong Motor Group is
further expanding its Auckland
footprint – with plans underway for a Mercedes dealership
in East Auckland.
To be called Mercedes
Benz Botany, the dealership
will be the third for Mercedes
Benz in the Auckland area,
and tenth in the country.
The Armstrong Group will
work in conjunction with Ti
Rakau Properties, part of the
United Industries Group, to develop the 1.1 hectare Ti Rakau
Drive site, with Mercedes-Benz
being the cornerstone automotive manufacturer on the
property.
Toyota expecting
strong Fortuner
sales despite petrol
momentum
Toyota New Zealand says
despite more new petrol-powered and front-wheel-drive
SUVs being sold in 2015, it is
confident of strong sales for its
new diesel-only Fortuner.
It is picking a first-year
sales target of 720 for the
model, which will enter an
increasingly-busy segment
already occupied by the Ford
Ranger, Mitsubishi Pajero
Sport, Holden Colorado and
Isuzu MUX.
The ladder-chassis SUV
uses the engine and drive train
from the Hilux pick-up, but has
a unique body with seating for
seven.
Hybrid Corolla
confirmed for Kiwi
mid-year arrival
Toyota New Zealand has
confirmed it will launch two
variants of a Corolla Hybrid
mid-year.
General sales manager
Steve Prangnell confirmed
to Autotalk today, that in a
similar vein to the Camry
Hybrid range, there will be an
entry level GLX version and an
upscale iTech for the Corolla
Hybrid.
Hybrid Corolla sales in
Western Europe account for
more than 50% of all Auris
(Corolla hatch) sales.
February 4
NZTA engineer
hopes wife’s accident
will prevent more
happening
New Zealand Transport Agency
senior engineer-heavy vehicles
Bill Hyslop hopes the outcome
learnt from a freak trailer accident in Taupo involving his
wife Marie while on a family
holiday, will prevent further
incidents.
Hyslop commented to
AutoMedia Group today that
the irony of the accident
wasn’t lost on him, as he often
has conversations about the
safety of light trailers with his
NZTA colleagues.
“Something good should
come out of this. The police
are still investigating the incident, and we have no results
as yet, but I want to know what
happened so we can prevent
it from happening again,” says
Hyslop.
February 9
Campbell opens NZ
company
The former boss of Fiat Chrysler Australia, who was also a
partner in Fiat Chrysler NZ,
now has another New Zealand
company.
Clyde Campbell is still
embroiled in court action
over accusations of mismanagement while the head of
the distributor in Australia –
something he denies.
While Campbell settled with
FCA to freeze some assets
while the case was ongoing,
he was allowed $1.5 million
to invest in a business in New
Zealand.
2 Cheap Cars
completes airline
sale; defends ads
again
2 Cheap Cars has concluded a
deal which will see its stake in
Kiwi Regional Airlines sold.
The deal will see the stake
in the airline – originally 23%,
but diluted by capital raising
to 10.4% – to founder Ewan
Wilson’s fellow Hamilton city
councillor Andrew King.
2 Cheap chief executive Eugene Williams says as a founding shareholder in the airline
venture he has been pleased
to be able to play a part in its
early success.
DIARYTALK
t to you by
Proudly brough
Industry director dies
A long-running director of
key automotive industry companies has died.
Michael Dossor passed
away on Thursday following a
period of illness.
Dossor was a director of
Turners Auctions since its listing in 2002, and was chairman
from 2003 until its takeover by
Turners Limited in November
2014. He was also a director
of Vehicle Inspection New
Zealand.
VW Amarok diesel
fix starts as new
dealerships open
Volkswagen New Zealand is
beginning its emissions recalls
programme with the Amarok
light commercial pick-up this
week, as the brand also sees
new dealership premises open
or begin development.
A new VW showroom has
just recently opened in Hamilton East for Ebbett Group,
and another will open this
week in Palmerston North.
VW New Zealand MD, Tom
Ruddenklau, says there are
plans for an entirely new dealership in Invercargill, as well
as a new showroom development for Dunedin, and another
showroom development is
under way in Tauranga for the
Farmer Motor Group.
February 10
Australia to open
door to ‘new’ parallel
imports; confirms
‘no’ to used
The Australian Government
is opening the door wider to
imports, with changes to their
Motor Vehicle Standards Act
being announced today.
From 2018 consumers will
be able to personally import a
new car or motor cycle from
February 15
another country with comparable standards to Australia’s,
up to once every two years, if
specified conditions are met.
It is also streamlining
current rules for specialist
imports.
But as previously indicated,
it is ruling out large-scale
importing as seen in the New
Zealand market.
Early reaction to Australia’s
announcement expanding
imports has met with initial
positive reaction here in New
Zealand – although further
relaxation of rules is hoped for.
Imported Motor Vehicle
Industry Association chief
executive David Vinsen, says
the announcement is a strong
move forward – and follows a
positive relationship between
their Australian counterpart
– AIMVIA – and the government.
While not what was hoped
for, it does provide opportunity.
Big role for NZ in
Intelligent Transport
Systems: expert
New Zealand, and other small
markets such as ours, have
a big part to play in the roll
out of Intelligent Transport
Systems around the world, according to one of the world’s
leading experts on the subject.
Dr Peter Sweatman is in
New Zealand with the Ministry of Transport and ITS New
Zealand, and spoke to large
groups in Auckland and Wellington this week about the
subject.
Until the end of 2015, when
he left to become a consultant, Dr Sweatman was director
of the University of Michigan’s
Transport Research Institute
(UMTRI). UMTRI and the newly
established MCity, an artificial
city research facility that Dr
Sweatman helped establish,
are at the forefront of research
into implementing ITS technologies.
Intelligent safety for
rentals would force
prices up – Motor
Industry Association
A proposal to require intelligent safety technology in
cars rented to foreign drivers
has fallen foul of the associate
minister of transport, a position backed by industry.
New Zealand First has
proposed amendments to the
Land Transport Act, requiring
all rental cars rented to people holding a foreign licence
hold an ANCAP 5-star rating,
an autonomous braking system, attention assist system,
blind spot monitoring system,
lane support system, seatbelt
reminders and a speed alarm.
Associate transport minister
Craig Foss says the government will not be backing
the amendment, noting the
availability of technology is not
widespread, and that it would
raise costs.
February 17
Dealers spending
more on premium
services – TradeMe
TradeMe has today announced
a small increase in profit today,
but a significant increase in the
money spent with it by dealers.
In a release this morning,
the listed company confirmed
a net profit after tax of $38.5
million, up 0.3% year-on-year
for the six months to December 31, 2015.
Over the period, TradeMe
Motors revenue rose 9.7% to
$28.3%, with revenue from
dealers up 28.9%, and Motorway up 8.9%.
Kiwi launch for BMW
tech flagship
BMW New Zealand has
launched the sixth generation of its flagship sedan – the
7-Series.
There will be two new
models available from launch,
including the very first application of BMW xDrive in
a right-hand drive 7 Series
model.
While government ministers ride in the back seat of a
specially-specified – and no
doubt cheaper – long-wheelbase 730d variant, the public
is being offered a 740d xDrive
model for $199,000 and a 750i
for $239,500.
February 18
Aussie ‘soft launch’
for SAM workshop
software
New Zealand’s most popular
vehicle workshop software is
about to be launched on to
the Australian market.
With 50% of the Kiwi market – and still growing here
– the SAM workshop system
expects to have an immediate
impact across the Tasman.
“We already have a few
dozen SAM sites in Australia,”
says Raju Bhana,, the SAM
company manager. “About
50% are workshops owned by
expat Kiwis, who couldn’t find
anything to match the SAM
system in Aussie. The rest have
come via the SAM NZ web
site.”
Jeep Wrangler
double cab ute in
dealerships.
Fiat Chrysler New Zealand
is partnering with American
Expeditionary Vehicles (AEV),
to import a right-hand-drive
version of the Wrangler-based
Brute pickup to New Zealand.
The first shipment of both
Sport and Rubicon versions of
the Jeep Wrangler Brute ute
are available in New Zealand
Jeep dealerships now.
Montana-based American
Expedition Vehicles designed
and developed the Brute Ute,
but the vehicle’s manufacturing takes place in Detroit to
OEM standards.
February 19
Autohub simplifies
pricing structure
Logistics firm Autohub has
simplified – and lowered – its
DIARYTALK
pricing on the Japan-New
Zealand route.
The company told customers in an announcement last
night that it is lowering its
standard price for its ‘Package
Service’ – effective March 1.
The firm will also be simplifying business by abolishing
‘complicated’ volume rebates,
in favour of the reduced upfront price.
TradeMe looking for
feedback on new car
search
Trade Me is testing a new way
for customers to find the car
they need – and are looking
for feedback on the system.
The new ‘Help Me Choose’
currently in ‘beta testing,’
allows buyers to select simple
categories of cars based on
their need, rather than needing to know specific details.
Categories include ‘Cheap
and Cheerful’, ‘Performance’,
‘Eco-friendly’ and small and
large ‘Family’.
NZ dealerships star
for AHG as revenue
grows 10.3%
Automotive Holdings Group’s
total operating net profit after
tax (NPAT) for the six months
to December 31, 2015 has
reached A$49.4 million, which
is up 7.3% on the previous six
months.
Revenue for the ‘Automotive Retail’ division in the
first half of the financial year
was up 10.3% to $2.26 billion
while automotive operating EBITDA improved 14% to
$80.3 million.
AHG managing director
Bronte Howson said it was a
strong performance driven by
the out performance of the
Group’s automotive division,
and a strong focus on cost
controls in the company’s
logistics operations.
February 22
Record profit for
Colonial
New Zealand’s only locallylisted car dealership group has
announced a boost in profit in
its latest half-year results.
For the six-months to the
end of December, Colonial
Motor Group has confirmed
a record-high trading profit
of $9.429 million after tax, up
13% year-on-year, and 10%
higher than the previous high
in 2013.
In a statement on behalf of
the board, chairman JP Gibbons noted the firm benefitted
from strong product.
Revenue falls for
Ports of Auckland
The boss of Ports of Auckland
says despite revenue for the six
months to the end of December 2015 being down – the
result overall is ‘solid’.
Net profit was up 9.5% to
$31.6% on revenue of $106.1
million.
Breakbulk, including cars,
was down 2.8% to 2.995 million tonnes, while container
volume was down 3.3% to
474,613 tonnes.
February 23
Strong vehicle
lending growth
boosts Heartland
Marac-parent Heartland has
reported a 9% rise in profit
to $25.6 million for the six
months to the end of December 2015.
Net finance receivables
increased by $66.5 million
to $2.93 billion. However, a
reduction in cash and cash
equivalents and investments
of $64.7m saw total assets
decrease by $14.8 million.
Motor vehicle lending
continued to experience
strong growth – increasing by
$30.0m.
manager.
That will put him in charge
of the Peugeot and Citroen
brands, as well as the roll out
of DS as its own marque.
February 24
Negative rates
positive for Japan
trade
Government
opens doors on
autonomous vehicles
New Zealand has no rules
stopping the use of autonomous vehicles on New Zealand
roads – and is pushing that
fact the the global automotive
trade.
It has released guidelines
around the testing of the
vehicles in New Zealand, in
a bid to gain the attention of
foreign automakers looking
to test their systems.
The move has gained the
backing of industry body Intelligent Transport Systems New
Zealand.
Mini boss for PSA
brands
The general manager of the
Mini brand in New Zealand and
Australia is swapping BritishGerman cars for French ones.
It was announced today
that Kai Bruesewitz is joining
Sime Darby Motors as general
February 25
A move by the Bank of Japan
to lower its interest rate – the
equivalent of our official cash
rate – is set to help the Kiwi
import trade.
The change is making
home and consumer finance
far cheaper, and is expected
to boost spending on high
ticket items.
That will hopefully help the
car market, which was down
4.3% year-on-year in January
– and with every new vehicle
sold, there is the potential for
another vehicle to enter the
market to come to NZ.
Motor Trade Finance
tweaks name
Vehicle finance provider Motor
Trade Finance has changed its
name – very slightly.
While trading under Motor Trade Finance, its official
name has been Motor Trade
Finances Limited.
The ’s’ will now be dropped
to avoid clerical confusion.
All the Auto Industry HOT
NEWS every day as it happens
on www.autotalk.co.nz
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INDUSTRYTALK
Crawford’s
Case
brought to you by
CRAWFORD’S CASE
By David Crawford, CEO of the
Motor Industry Association of NZ (Inc).
By David Crawford, CEO of the Motor Industry Association of NZ (Inc).
MARAC, a division of Heartland Bank Limited.
Not so quiet on the Western Front
T
he MIA completed two substantive submissions in February.
The first one on a review of the
vehicle dimensions and mass rule for
heavy vehicles, and secondly, on the
review of the emissions trading scheme.
The thrust of our submissions is outlined below.
Vehicle Dimensions and Mass (VDAM)
The MIA welcomes the review of
the VDAM Rule. The Rule has been
amended a large number of times since
its inception as it struggles to keep pace
with real world needs. New Zealand
is a receiver of transport technology
which is primarily designed for other
countries. The parts of VDAM which
are unique to New Zealand create an
increased domestic cost due to New
Zealand being unable to benefit from
the economy of scale which comes
from vehicles designed and produced in
large numbers. The uniqueness of the
legalisation creates barriers to the use
of foreign certification and performance
standards.
Initially the MIA hoped this review
would have been structured along a
more fundamental basis, endeavouring
to align our legislation with international standards, so there is capacity
to accept foreign initiatives to improve
safety, efficiency and environmental
performance, without a reduction in
capability to meet the needs of a growing transport task. In the MIA’s view the
discussion document was conservative
and not forward looking to the extent it
could have usefully been.
From our reading of the proposals, they did not adequately address
long-standing issues with rear engine
vehicles, which are predominantly
buses. There are also a number of mat-
ters relating to tyre size and axle mass
combinations that need addressing.
Along with proposing a range of
changes to axle limits and tyres, the MIA
proposed that rear engine buses are
treated as a separate category of vehicles with their own unique VDAM limits.
Review of the emissions trading
scheme
The MIA recognises the impact on
the world if emissions of greenhouse
gases are not limited, and that the global motor vehicle industry has its part
to play as a supplier of products that
produce CO2.
In the new vehicle space context,
New Zealand is a technology taker.
Emissions are reducing for new vehicle
models in line with what is happening
overseas, therefore policies that enable New Zealand to be a fast follower
should be considered.
Noting that New Zealand will not
be able to meet its future obligations
(targets recently agreed from the Paris
meeting of the parties) from domestic
reductions alone, it is important the ETS
should, in our view, be viewed within a
wider set of policies.
Within these wider policy settings,
the New Zealand transport sector can
play its part in reducing emission levels,
if the right policy settings across our
economy are put in place. In the view
of the MIA, the policy settings most
likely to help accelerate the reduction in greenhouse gas emissions from
transport are:
• Ones that accelerate the uptake of
new technology, and those policies
that limit the age at which used
imports come into the country, as
this slows down new fuel efficient
technology penetration rates.
•
Policies which address the emissions of the total fleet, including
the use of vehicles, will result in
more overall savings than policy
initiatives, which only focus on a
segment of the market - for example, new vehicles added to the
fleet.
• Policies that influence how a vehicle is used/driven
• Encourage the uptake of vehicles
fitted with co-operative intelligent
transport systems (C-ITS) which facilitates greater efficiency of vehicle
travel times and routes.
New Zealand has a unique emissions
profile, characterised by several defining
features:
• Approximately 48% of our emissions profile is from agriculture
which is not subject to the emissions trading scheme
• Our high level of renewable electricity generation, and
• The transport sector contributes
17% of New Zealand’s total greenhouse gas emissions, the third largest sector in our country’s emissions profile.
Practically, there is a limited ability to
reduce greenhouse gas emissions from
the transport sector alone. Consequently, our view is that if New Zealand
is to reach its 2030 targets, then we
need both an all-sectors approach, and
the ability to purchase CO2 reduction
units from the international market.
Once an effective international market has been established, agriculture
should be included in the ambit of the
emissions trading scheme. The current
two for one surrender policy needs to
be removed sooner rather than later,
and at some point the need for a price
cap could be usefully reviewed.
Drive away with finance
from MARAC
marac.co.nz
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INDUSTRYTALK
VINSEN‘S VIEW
The monthly report from
Proudly sponsored by
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&
Back to the future…with
electric vehicles
T
hey say there’s nothing new under
the sun, and in the case of electric
vehicles, that’s probably true.
Some of the very first cars were batterypowered. Now the wheel has turned
full circle: it seems that electric vehicles
(‘EVs’) are going to play a significant role
in the make-up of our vehicle fleet in
future.
But why am I banging on about this?
After all, EVs currently make up only a
tiny proportion of our fleet, the uptake
is really slow, and the common perception is that although EVs are a ‘nice
idea’, they are too expensive, their range
is too limited, there are not enough
charging stations, and the only people
driving them are true believers: a tiny
minority who are ardent environmentalists or early adopters of technology.
All of which may have been true until recently, but I think things are going
to change. And maybe more quickly
than any of us realise. There are a
whole lot of interesting developments
- locally, nationally and internationally
- that point to an acceleration of the
uptake of EVs into our fleet.
I’m interested in EVs for a number
of reasons, and on a number of different levels. Firstly, at a personal level, I
bought an imported used Nissan Leaf
last year to add to a small fleet for city
driving. I drove it myself for a couple of
months, and really loved it, and it’s now
being used by a sales person.
Six months down the track, I am able
to accurately compare its economy and
costs with three other small city cars:
a Suzuki Swift, and two Toyota Yaris, do-
See us first for...
0800 GO VINZ
ing similar mileage and in similar conditions. And the Leaf is streets ahead, with
a similar capital cost, but only a fraction
of the running costs. A really useful
comparative exercise, which bears out
the results from EECA’s cost calculator.
At a national level, I know that New
Zealand is one of the countries best
suited for EVs, because of our high
percentage of electricity generated
from renewable sources. The government and the power companies
recognise this, and I am confident that
there will be initiatives, both government and commercial, to push the
case for EVs.
Specifically for the Imported Motor
Vehicle Industry Association, it is important to keep a ‘watching brief’ on any
vehicle trend, and be prepared to assist
members. Used vehicle importers are
rapidly overtaking the new vehicle trade
as the number one source of plug-in
cars, and for purely battery-powered
vehicles have lead for some time.
Members of the supply chain – including our members and supporters,
are actively developing this market.
I am sure that it is no coincidence
that Simon Bridges is the minister of
both Transport, and Energy and Resources – there is a natural synergy
between these portfolios. The minister
is a champion of EVs, and I am sure that
there will be positive policy developments to take maximum advantage of
the opportunities that EVs offer for our
country. And any such policies will be
well supported by entrepreneurs, followed by larger commercial interests.
Watch this space!
In terms of the auto industry, I am
interested because of the potential that
EVs have to radically change the market
over time. There is a lot of discussion
about intelligent transport, connected
and autonomous vehicles, etc, and in
almost every case, the ‘intelligent vehicles’ being developed are electric powered, or at least hybrids. The way of the
future, and likely to bring major changes
to the products we sell, and how we sell
and service them.
But just because it’s a good idea
doesn’t mean that it’s going to happen anytime soon. There are, however,
many current activities and initiatives
that show an increased focus on EVs. I’ll
list a few of them:
• Government interest and policy
developments, under the active
leadership of the minister, and being worked on by MoT and EECA,
among others.
• Drive Electric, the association promoting EVs, which now has a much
stronger membership, and includes
both vehicle and power interests…
and working closely with government and industry
• A visit in March from the head of
Norway’s EV association. Norway is
the country with the highest proportion of EVs in its fleet, and there
is no reason why we can’t emulate
them
• An official delegation from China in
March, promoting and showcasing
their range of EVs…everything from
Specialists in
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Agency
MARKETINGTALK
What do you do
with lost leads?
H
aving worked with
dealerships for a
number of years I
notice one interesting fact
that stands out year after
year – dealerships are far
better at communicating
with their existing customers than they are with
people who have yet to
buy from them.
It’s well known that
attracting new customers is
much more expensive than
retaining current ones, so
this is not necessarily a bad
thing. However as its a sales
orientated, commissionbased industry, it’s always
struck me as slightly odd
that dealerships are better
at playing the patient long
game, than they are at seizing new opportunities.
A few years ago we did
some secret shopping and
discovered that roughly 20%
to 30% of email enquiries
didn’t receive a reply. This
contrasts sharply with what I
see at the majority of dealerships, with how they handle,
their current customers. A
about determining what
defines a lost lead – to the
point where we are shortly
Matt Darby works for AutoPlay who specialise in
pre-sale lead management. To find out more call
(09) 361 1505 or email [email protected]
lot of dealerships have newsletter emails to build a sense
of rapport and community.
Many have scheduled follow
up programmes once they
sell a car to a customer –
often contacting them at 3
month intervals and on the
anniversary of their purchase.
However when following
up new sales opportunities there is often not much
structure in place. The issue
becomes even more apparent when you consider
leads that are closed as being
‘lost’. Many dealerships are
becoming more concerned
releasing some development
to restrict who can close
leads within our AutoPlay
‘sales pipeline’, and notifying
management when this does
happen.
These customers that are
‘live’ but have not purchased from you, and those
leads deemed as closed are
often neglected in terms of
structured communication.
We’ve bridged the gap with
our ‘live leads’ product which
emails potential customers towards the end of each
month to requalify them and
prompt them further along
the road to a sale.
It must be noted that
pre-sale communication does require a slightly
different approach to the
way that current customers
are communicated. These
customers respond better
to a more ‘classified’ approach focussed on specific
vehicles that they may be
interested in.
As important as prompting the sale, it can also
be useful to survey those
customers that decided not
to buy from you. Brands in
particular do a great job of
surveying actual customers
on their buying experience,
but again there is a big gap
where people that don’t buy
are never surveyed. In many
ways these are the most
important people to communicate with as understanding why they did not
buy could lead to additional
sales in the future.
Aussie ‘soft launch’ for SAM workshop software
N
ew Zealand’s most popular
vehicle workshop software is
about to be launched on to
the Australian market.
With 50% of the Kiwi market – and
still growing here – the SAM workshop system expects to have an
immediate impact across the Tasman.
“We already have a few dozen SAM
sites in Australia,” says Raju Bhana,
the SAM company manager. “About
50% are workshops owned by expat
Kiwis, who couldn’t find anything to
match the SAM system in Aussie. The
rest have come via the SAM NZ web
site.
“We are pretty confident of success,” adds Bhana “You have only
to look at the impact that Australian
workshop software makes in NZ –
very, very little.”
MARKETINGTALK
The very complicated
maze of digital marketing
M
arketing within the retail automotive world unfortunately
becomes increasingly complicated, year-on-year. Many long serving
dealership owners enviously reflect
back to former years when car marketing was comparatively uncomplicated.
The art in those earlier days was
all about competing with your fellow
dealers, in either local newspaper or
radio advertisements, or by direct mail
marketing. That’s not to say newspaper,
radio or direct mail no longer have a
place in today’s marketing repertoire
it is just that these methods no longer
drive customer enquiry volumes as they
did in former years.
Today one has to fish where the
customers are!
Any budding vehicle purchaser has
access to extensive information from
a vast selection of Internet-based
sources. They use a range of digital
devices to access this information, with
mobile smart phone rapidly becoming
their favored device.
No longer is it just a case of uploading all your relevant vehicle stock photographs, plus specifications, to your
own website and third party listing
sites, and waiting for the phone to ring
or the prospects to flock to your yard
or showroom. The next questions then
become, if what we currently undertake is insufficient, then what else do
we do and who does it for us?
An appropriate start point is to conduct a comparison of what were the
relevant information sources for your
typical retail car buyer, say in the year
2000 compared to a buyer of today?
What sources of information are no
longer relevant? What devices does a
buyer use today to gain their information compared to 15 years ago?
How has this ease of gathering
information influenced buyer behaviour? How effective is our dealership
website (mobile compatible) to present
all relevant information on vehicle pricing, photographs, supporting video and
specifications?
How effective is our website to present all relevant dealer staff, dealership
culture, as well as retail branding of the
dealership? How effective is our website
Peter Aitken
[email protected]
or 021-940 318
SEO organic ranking and do we secure
additional enquiry by means of selective
SEM (PFC) advertising?
Start small, get good at
things that matter, and start
from there.
Do we effectively use Facebook to
expand our dealership/staff branding
communication as a sound and trust
worthy corporate citizen? Do we prepare regular content rich blog information to supplement our brand at retail
messages on our website?
The next step for any dealership is to
honestly answer the question: Can we
complete all that is required to cover all
the current day buyer information requirements? For the majority of dealers
in this country unfortunately the answer
will be no, as many dealers do not have
the resources. The digital information
maze is too complex and, unfortunately, forever on the advance, with combinations of latest digital products or
information mediums, on offer to any
intending new or used car buyer.
Many dealers will need help from an
external digital provider(s). To assist the
search and identification of a suitable
provider I provide the following suggestions from a number of commentators
in a February 18 article in DrivingSales
News entitled “How do dealers effectively select and implement technologies at their stores?”
Only 36% of shoppers are using
dealership websites to shop for a vehicle. Shoppers found sites confusing,
didn’t trust the information and they
(the shopper) didn’t want to provide
personal information.
Many websites are still characterized
by excessive calls-to-action, uninformative and/or exuberant language
designed to get the customer in the
door, in other words moving showroom
practices that customers find distasteful
to the dealer’s online presence.
Dealers need a strategy of “starting with who we are” and “what do we
stand for” and communicating that
throughout the dealership before any
technology solution(s) are put in place.
Dealers need to wary of working
solely on the tangible subjects of leads
or vehicles sold, but also need to take
account of the broader holistic customer experience requirements.
Start small, get good at things that
matter, and start from there.
Research in depth any new technology under consideration because there
is always pain associated with implementation.
Integration is vital; dealership data
has to be made to talk throughout all
departments.
Dealer staff will require both input
and buy-in supported by extensive
training at the time of installation of
new technology.
NEWSTALK
Dealer calls for door to be closed,
as Aussie imports defended
months later became flagged
for being accident damaged
once its history had been
noted after the fact.
“The whole industry
needs to be regulated in
this respect, because it’s the
dealers who are trying to
provide legitimate business
in New Zealand who suffer,
along with the public, because unregistered individuals and some commercial
outfits can import vehicles
that have been written off
overseas and sell them at a
cheaper price.”
He says the public is
becoming so obsessed with
‘the best price’ that people
will often overlook a car’s
history and its quality for the
sake of saving a few bucks.
“There is no pot of gold
with a whole lot of cheap
cars, or else we’d all be buying them. We all buy cars
from the same
place, so if it
seems too cheap
to be true, it probably is.”
Wells told AutoTalk, the access
for such cars from
Australia should be
closed. He notes
Craig Foss
they do not see
the same issues out of other
source markets.
“This view is supported by
a huge number of us dealers,” he says. “Most of the
people doing this are not in
the industry, and they are
undermining the industry.”
IMVIA chief executive
David Vinsen believes the
channel overall is not being
abused.
“There are vehicles coming in that have been written
off for very small things, usu-
ally for commercial reasons,
such as minor hail damage,”
he says.
“If we believe in the
robustness of our entry
certification, there
should be no issue,”
Vinsen says.
Vinsen says the
issue is more what
information should be
provided to the consumer - in the last
Stella Stocks
case the trader
did not provide a Consumer
Information Notice and a
Vehicle Information Report
was not sought.
In summary, he thinks the
issue comes down to the
people using the system.
“I think it is people who
are unscrupulous, taking
advantage and pushing the
boundaries in a good system,” Vinsen says.
Associate transport minister Craig Foss says he is
aware of the issue,
but also notes that
if the process is
followed, such cars
should be identifiable.
“If a vehicle is
identified on the
PPSR as written-off,
it will be flagged in
the Motor Vehicle
Register (MVR) as a damaged
import, and listed on the
NZTA website as being previously written off,” he notes.
“I strongly recommend
thoroughly researching a
vehicle before buying it.
“This should include getting a pre-purchase inspection report and checking on
the NZTA website.”
Damage not visible Automobile Association
The case involving Sacha
Perry’s Mazda3 had an
interesting twist, in that the
vehicle had been inspected
by the Automobile Association, at the request of the
buyer - getting a largely
clear report.
AA general manager
motoring services,
Stella Stocks, says interpretation by media
that the damage had
been ‘covered up’
was incorrect.
Flood damage would not
necessarily be visible after
the repair and compliance
process.
“The process that statutory write-off vehicles that are
flood damaged go through,
as part of entry certification
- i.e., they are stripped out,
cleaned thoroughly, inspected and approved by a repair
certifier and then a sealant is
applied.”
The AA inspection was
done not long after that
process.
“The vehicle inspection
carried out by AA was done
some nine months ago, so
it’s feasible that rust wouldn’t
have been evident, as the
inspection we did was done
approximately one month
after entry certification.”
Stocks notes the fact
the vehicle was damaged
is normally noted on Consumer Information Notices,
and a vehicle history report
would have also picked up
the issue.
This is not part of the
physical vehicle inspection.
“We do, however, offer
both reports to consumers,
and several do buy both the
inspection and history report,
so they get a complete picture of the vehicle they may
be purchasing.”
Auto Media Group
partners with EV
conference
A
uto Media Group - specifically its titles AutoTalk
New Zealand, AutoTalk Australia, DieselTalk and
EVtalk - are now media partners in a major electric
vehicle conference being held in Europe.
We will be cross-promoting, and providing live coverage, from the Electric Vehicle Europe 2016 in Berlin in
April.
Arguably the biggest EV convention in the world,
running as part of a broader technology-focussed event,
this year it is titled Electric Vehicles: Everything is Changing Europe 2016.
“Electric Vehicles: Everything is Changing will reveal
the latest advances and newest roadmaps in this radically changing industry. We balance the presentations
from the giants with new faces revealing important
NEWSTALK
ESC won’t reduce import age – MIA
ingly concerned about, and
is blunt in his criticism.
“New Zealand’s inadequate policy settings around
imports of used vehicles,
means we are now allowing
imports of older and older
vehicles of dubious safety
and environmental quality,”
Crawford says. “In effect we
are again importing someone else’s waste disposal
problem.
“By allowing older and
older vehicles to enter our
fleet, we slow down the rate
of introduction of the latest
safety and environmental
technology,” he claims. “The
sellers of these old imports
might make a quick buck or
two, but all they are doing is passing on a repairs
and maintenance bill to the
owner of these vehicles, the
traders do not want to be
very people who can’t really
trading in older stock.
afford it.
“This is about buying the
“The overall fleet gets
cars that the public wants,
older and older. We are now
within commercial bounds,”
creating a looming scrapVinsen says. “No one wants
page crisis.”
to be dealing with old stock
Crawford believes new
- there is a self-limiting
rules requiring electronic
factor, in that it is harder
stability control will make
to sell.”
little difference to vehiHe notes finance
cle age.
options are limited for
“The MIA is not
cars much older than
against used imports,
ten-years-old.
but we are concerned
He says vehicle
that the current polsafety improves
icy settings are not
incrementally -, and
right, when we allow
David Crawford
even older imports
cars with only a few
are better than the vehicles
years of life left in them into
they are replacing which are
the country on mass.”
heading to scrappage, which
Crawford reiterated
on average are twice as old.
to AutoTalk his call for an
eight-year rolling age ban.
This, he claims, is not just
Imported Motor Vehicle
a New Zealand issue.
Industry Association chief
“Vehicles are getting betexecutive David Vinsen says
ter, lasting longer, and fleets
are getting older throughout
the world.”
Vinsen reiterated his
long-term position - the best
thing the government can
do to reduce vehicle age is
build a strong economy so
that people can afford better
cars.
In answers to questions
from AutoTalk, associate
transport minister Craig Foss
claimed the overall vehicle
age is stable.
“The average age of
vehicles in the New Zealand
fleet has been stable at just
below 14 years for some
time,” says Foss.
“The Government recognises that newer vehicles
tend to have more safety
features, and we encourage people to buy and drive
the safest vehicle they can
afford.”
TRADE DIRECTORY について
AutoTalk が持つ AutoTalk Trade Directory は、あなたの会社情報を NZ の車
業界に提供するものです。
AutoTalk の月刊誌・メールマガジンそして、ウェブサイト
www.autotalk.co.nz/tradedirectory にて、その情報を配信します。
下記の情報掲載を、月間￥19,500 にて承ります。
会社名/電話番号/E-mail アドレス/ホームページアドレス/会社情報コメ
ント（15 文字）
TORY
IREC
TRADE D
DOCUMENT N
DESCRUCTIO
SORIES
お問い合わせは下記までお願いします。
AutoTalk 社
担当：Business Manager, Dale Stevenson
Tel : +64 21 446 214
E-mail : [email protected]
ACCES
ENT
A1 DOCUM
DESTRUCTION UTE MASTER
RETRO VEHICLE
EMENT
ENHANC
ELECTRICIAN
ICAL
GOOD ELECTR
&
AGENTS
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EMPLOYMENT
SERVICES
RT.NET
AUTOPO
AUTOMOTIVE
AUTOTERMINAL
AUCTIONS
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AUCTIONS
MANHEIM
09 918 0500
o.nz
www.manheim.c Zealand’s
is New
Manheim
of automo
largest provider
Auctions
services.
tive auction
held weekly.
z
s4u.co.n
www.tyre
Go to dealer locator
to ﬁnd your local
dealer
AA INSURA
NZ
SUPER SHINE
KERRICK
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CATERIN
CAFÉ AND
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on www
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CLEANING
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CEILING
RY 2016 |
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ANGEL CLEANIN
ATIONAL
SBL INTERN
BROKERING
VEHICLE
03 377 6578
www.sbltd.co.nzoperated
and
“NZ owned to set the
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motor industryvehicles”
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for importin
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PENTANA
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Autoline DMS tive Dealer
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sinz.co.nz
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Manage
NZ’s #1 Dealer in over 450
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sinz.co.nz
Paul.Wilkinson@t
specialist
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PROVIDENT
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Contact:
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Grow”. Specialis
products
support and traders.
vehicle
motor
options
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INFORMATIO DER
PROVI
SERVICE
MOTORWEB 843 847
Phone: 0800
motorweb.
Email: support@
co.nz
vehicle history
NZ’s leading , delivering
check provider to all sectors of
online services
industry.
the motor
REPCO
878
0800 800
co.co.nz
www.rep
800 highly
Repco - over 82 stores natrained staff, home to New
and
tive
tionwide
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Zealand’s
now
Buyingmakes, all models
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cars - all
uroland.co
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andrew@e
496 3191
O.NZ
[email protected]
IONAL
TRANSIT
BROKERING
VEHICLE
PARTS
SYSTIME
09 583 2482
sinz.co.nz
Paul.Wilkinson@t
Range of
ES
AUCKLAND
FACILITY
MARKETING
ANNGOW
027 207 9032
rketing.co.nz
g
www.anngowma
digital marketin
Independent
the
advice to
services &
over 14
industry,
automotive
ce, contact
years’ experien
Joel today!
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SERVIC
CATERING
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FINANCE
OXFORD
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[email protected] ce.co.nz
www.oxfordfinan team can
friendly
s to
Oxford’s
flexible solutionyour
of
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finance the
PACER
FEBRUA
AUTOTALK
T
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SYSTEMS
E DIRECT
TURTLE WAX
よろしくお願い致します。
E
UDC FINANC
832
0800 500
www.udc.co.nz in automochoice
Fast
Your first
Fixed Rates.
tive lending.
Approval.
AUTOSURE
489 9107
Phone: 09
o.nz
a leadwww.autosure.c
NZ has been tiveAutosure
of automo
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n policies
NICHIBO
owner protectio
09 374 4436
motor vehicle
n.com
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www.nichibojapa of knowla wealth
industry since
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n NZ
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VINZ
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027
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STORAGE
AVS VEHICLE
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SOLUTIO
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TRANSPORT
CS LIMITED
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LOGISTICS
TRANSPORT
LIMITED
ND METRO
VTS AUCKLA IES
CAR DELIVER
Auckland’s
largest
MTA is NZ’s ntative
dealer represeise
group: Franch dealers,
dealers, used dealers.
ycle
and motorc
ta.org.nz
| www.m
0800 001 144
issues
rail, bus
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between
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transfers
variable pricseamless
It will require . It will need real time demand,
services
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and ferry
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require intromotorway
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and raise
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technologies, working and an
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SHIPPING
Statistics
less than
unity.
by 2050 –
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LOGISTICS
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but growin
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SELL YOUR E?
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DO YOU
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to do so.
TO THE TRAD
LIMITED
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SERVICES
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SERVICE
fortunate
to use every l level, we’ve been
Stevenson
r holidays,
Talk to Dale
the summe
At a persona
B
years,
AUTOHU
tising your
visitors over
for many
ex-pat family hadn’t been ‘home’
09 411 7425
about adver
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.nz
in
[email protected]
some of whom ng to look at Aucklan
way
business
refreshi
The easiest
and it was
difand
cars
quite
is
ship your
Auckland
globally.
their eyes.
nted that
up to speed
other vehicles
They comme they left, now right major cities
when
in the
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ferent
ing they experie
way ahead.
respects
with everyth
and in some
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In particul
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AGENCIES
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Phone: +64
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Mobile: +64
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| 21
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of the opportu us with.
2016 | www.au
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have present
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brands.
PAINT & FABRIC
SUPPLIERES
GARDX
739
0800 242
z
www.gardx.co.n
Premier Paint
g
New Zealand
. Providin
& Fabric Supplier
s that achieves
profit solution
results.
E
AD
W TR
OUR NE CTORY
DIRE
MOANA
CLEANERS
.nz
www.autotalk.co
Level 8, Harbour View Building, 152 Quay Street, Auckland 1010, T: +64 9 309 2444
TRADE DIRECTORY
The comprehensive guide to every service a dealer could use
AUCTIONS
MANHEIM AUCTIONS
09 918 0500
www.manheim.co.nz
Manheim is New Zealand’s
largest provider of automotive auction services. Auctions
held weekly.
NICHIBO
09 374 4436
www.nichibojapan.com
We have a wealth of knowledge and experience in auto
auctions throughout Japan
which we know will enable us
to assist you in making your
next purchase.
FINANCE AND
INSURANCE
www.tyres4u.co.nz
AUTOSURE
Phone: 09 489 9107
www.autosure.co.nz
Autosure NZ has been a leading provider of automotiveowner protection policies for
the NZ retail motor vehicle
industry since 1986.
OXFORD FINANCE
Go to dealer locator to ﬁnd your local dealer
0800 263 264
[email protected]
www.oxfordfinance.co.nz
Oxford’s friendly team can
offer you flexible solutions to
finance the purchase of your
new vehicle.
European cars - all makes, all models

027 496 3191

[email protected]
www.euroland.co.nz
MTA is NZ’s largest
dealer representative
group: Franchise
dealers, used dealers,
and motorcycle dealers.
AUTO-IT LIMITED
0800 776 611
[email protected]
Changing your DMS? Let
Auto-IT help you, the leader
in New Generation Dealer
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SYSTIME
09 583 2482
[email protected]
Autoline DMS – World
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Management and Distributor/Manufacturer Systems.
ORION
09 583 2482
[email protected]
NZ’s #1 Dealer Management
System installed in over 450
businesses.Sales Workshop,
Parts, Fleet, Rental, CRM.
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[email protected]
The ultimate specialist
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Buying now
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IT MANAGEMENT
SYSTEMS
PROVIDENT INSURANCE
Phone: 0800 676 864
Email: [email protected]
Contact: Steve Owens
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Helping dealers “Make Profits
Grow”. Specialist F&I training,
support and products to retail
motor vehicle traders.
0800 001 144 | www.mta.org.nz
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UDC FINANCE
0800 500 832
www.udc.co.nz
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INFORMATION
SERVICE PROVIDER
MOTORWEB
Phone: 0800 843 847
Email: support@motorweb.
co.nz
NZ’s leading vehicle history
check provider, delivering
online services to all sectors of
the motor industry.
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AUTOPLAY.CO.NZ
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GARDX
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www.gardx.co.nz
New Zealand Premier Paint
& Fabric Supplier. Providing
profit solutions that achieves
results.
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LOGISTICS
AUTOHUB
09 411 7425
[email protected]
The easiest way to ship
your cars and other vehicles globally.
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SBL INTERNATIONAL
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03 377 6578
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continue to set the motor
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VINZ
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WoF / CoF, Inspections, Certifications and much more.
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NEWSTALK
Auto Media Group partners
with EV conference
CAR & SUV
Car & SUV is NZ’s first
and only dedicated
professional vehicle
news and reviews
website.
www.carandsuv.co.nz
breakthroughs,” IDtechEx
says of the event.
Topics will include
new technologies such
as thermoelectric and
suspension regeneration,
carbon fibre and load bearing solar
body work, and integration of electronics.
“Electric Vehicles: Everything is
Changing is shaping up to be a landmark event for the expansion of the
global EV industry, and we are proud
to be involved, “ Auto Media Group
publisher Vern Whitehead, who is at-
Back to the future…with
electric vehicles
•
DO YOU SELL YOUR
SERVICE TO THE TRADE?
Talk to Dale Stevenson
about advertising your
business in
ADE
R
T
W
E
N
OUR
DIRECTORY
Phone: +64 9 309 2444
Mobile: +64 21 446 214
tending the event, says.
“We are putting a stake in the EV
space now with our new EVtalk publication, and I am excited to understand
the full scope of what is coming.
More information on the conference can be found at http://www.idtechex.com/electric-vehicles-europe/
show/en/.
•
•
commuter cars to heavy vehicles and buses. And as we saw
with the introduction of Chinese
cars, once they have decided to
enter a market, the Chinese will
be very determined and prepared to play a long game. And
they’ll maybe lead with price.
Talk of USA’s Department of the
Environment negotiating with
VW to open an EV manufacturing plant in the States, as part
of its compensation for the
company’s diesel emissions
cheating.
A range of publicly-accessible
fast-charging stations being progressively developed
throughout the country, the
most recent being opened by
minister Bridges in Tauranga on
Friday, March 4.
Auto Media Group, the publishers of AutoTalk and DieselTalk,
have identified an opportunity to launch a new specialist
publication EVTalk. They believe
that the advent of EVs will, over
time, be as significant for the
industry and for the motoring
public as was the introduction
of used vehicle imports in the
late eighties.
• Regular announcements of EV
developments from vehicle
manufacturers in Japan, Europe,
USA and China
• Conferences and seminars on
all aspects of EV development.
None of these events in and of
themselves confirms that EVs are
about to take over, but the overall
sense is that EVs display a convergence of technologies whose time
has come, in spite of the recent
slump in oil prices.
I’ll be attending an international
conference on EVs in Germany in
April, and I’ll be very keen to see
how accurate my comments and
predictions are, by comparison with
the official information that will be
available.
Updates to come in future columns!
F&ITALK
Proudly brought to you
by the market leaders
A customer’s point of view
By David Clarkson
Account Manager
Christchurch
A
nother month, another article.
Advisors to the retail motor trade
are always offering advice on
how to maximise the financial return
to dealerships from selling cars and
the associated finance and insurance
products.
Contributors have all offered good
advice and sound processes to assist
dealership staff, but do dealership management and staff act on the articles?
Do they do anything about the advice other than suggest that what they
have read is a good idea, and that they
should do something about improving
their processes and systems?
For an F&I department to operate
successfully, and generate meaningful
income and profit to a dealership, the
business owner and/or dealer principal
must drive the processes day in and day
out. They must have the full buy in and
commitment from his/her vehicle sales
managers to ensure that every client
who enters the business, contemplating buying a car, or who buys a car, is
introduced by the salespeople to the
business manager.
Only then does the business manager get the opportunity to introduce
the range of products and services that
your business has available to all your
clients, to assist them in purchasing
their car, and provide them with ongoing protection over the coming months
and years.
The reality is that most dealership
staff have good intentions but more
often than not things like selling cars
and doing deals get in the way. Sound
familiar?
I know that you have all heard the
same message over and over again,
so I won’t hammer you with the detail
except to say In order to make change
you have to get yourself and your staff
to set aside time to make changes and
then measure the difference.
Let’s look at some other things that
can be overlooked or taken for granted.
Dealership appearance
Take a step back and put yourself in
a customer’s shoes. What is the appearance of your business really like? Is it
clean and tidy and well presented? Is it
sign posted in some way so that your
customers can easily find their way to
the sales office or hub of the dealership?
Take a friend or acquaintance across
the road and
ask them to give
you an honest
opinion as to
how they view
your businesses
appearance.
tomers point of view - rather than your
own - is vital. Also a high percentage
of internet traffic these days is from
mobile devices, and it is increasing, so
does your solution work well here?
If you don’t have any staff capable
of dealing with this side of the business
it would be well worth your while to
employ a contractor to get you set up,
and then keep things fresh.
Appearance
Are your staff professionally presented? Do they wear ‘business attire’
or do they wear jeans/shorts and a
shirt? There are probably many reasons
for certain dealerships to be dressed
Your digital
shop front
And don’t
forget that in today’s world your
Franchise
December
January
February
shop front also includes your
Finance
40%
43%
29%
MBI
40%
36%
38%
digital presence and appearance
PPI
9%
12%
11%
- is your website fresh, clean and
GAP
20%
22%
7%
easy to navigate and does it also
MVI
13%
11%
15%
Finance
December
January
February
provide vehicle finance and inMBI
39%
41%
40%
surance information and links to
PPI
46%
44%
47%
finance application forms, etc.
GAP
15%
11%
23%
MVI
28%
25%
20%
If your potential customer,
16%
10%
30%
who may be a shift worker, were
Profit per
December
January
February
to lodge a finance application at
unit sold
2:00 am in the morning, will they
Franchise
$1,012.00
$956.00
$887.00
$1,002.00
$1,191.00
get an automated email response Used/Import $1,041.00
advising that you have received
their application and someone will be in one way or another, and a decision here
really has more to do with what would
touch the next day etc?
your customers expect?
An overriding statement in the
But one question should always be
digital space should be “don’t make me
think” because if customers can’t easily front of mind and that is, how easy is it
to identify staff on the yard and out in
find or navigate information they will
public? Are you getting the most out
simply give up and leave, so getting
of your branding opportunities here,
feedback on how easy it is to navigate
your website etc from a potential cus-
Mechanical Breakdown Insurance
Payment Protection Insurance
Loan Equity Insurance
Motor Vehicle Insurance
“The best protection for your customers”
www.autosure.co.nz 0800 267 873
NEWSTALK
Stop excuses
I
“Some people work.
Others are driven.”
Over the years, I’ve made it my business to help
develop dealer businesses with strategies to drive
their business forward. Through F&I training that’s
practical, proven and results focussed. But as
marketers you know the power of ‘word of mouth’, so
here is what one Provident Authorised dealer is saying:
“Steve Owens’ positive judgment over the years has
enabled us to sell finance and insurance products
with genuine confidence. With Provident, Steve has
a credible, targeted offering to the market, backed
by high quality relationships at senior levels. And
when it comes right down to it, this business is about
relationships. They’ve earned our loyalty.
And our business.”
– MATTHEW NEWMAN, Dealer Principal/Chief Executive,
South Auckland Motors (Ford and Mazda)
Drive your business forward with
Provident’s focussed F&I training.
To find out more visit www.providentinsurance.co.nz
MotorCover is marketed exclusively by Provident Insurance Authorised Dealers.
t’s time to step up the performance and stop the excuses.
If you’re a business owner/general manager, have you
considered how much incremental profit your business is
leaking?
If you’re a business manager, have you considered the
amount of profits you have sitting in the palm of your hand
that are slipping through your fingers?
Maybe you have, but when market conditions are strong –
as they have been for the last 12 months – and you’ve been
too busy focussing on buying and selling vehicles, it’s an
easy thing to overlook, after all you’re in business to sell cars,
right?
My guess is that if there was an easier way to make
money we’d all be doing it.
The fact is, there is an easier way for many dealers to
improve their bottom-line and for many business managers
to improve profitability, and earnings. The great news is that it
doesn’t take a major effort to make a positive change. A disciplined approach to selling finance and insurance products
is all that’s required and these five simple things can help you
maximise your profit opportunities with every customer:
Dealer Principals:
Ensure every customer is turned-over to the business
manager. Trust them to do the best job for your business and
your customer.
Business Managers:
By Steve Owens
Planning & Preparation
of Provident
1. Know your stuff. Really
Insurance
know your products well.
Prepare your presentation.
Anticipate customer objections and respond sincerely and confidently. Use real life
experiences to demonstrate the value of your products.
Knowledge is power, power breeds confidence, confidence breeds enthusiasm, and enthusiasm sells. Confidence
and enthusiasm in what you’re selling will remove your customer’s uncertainty and help them to say “yes”.
Commitment
2. Are you passionate and creative in your work every day?
Commit to personall development, to becoming more
knowledgeable and confident by regularly reviewing industry
and product knowledge. Strive to provide excellent customer
service, transparency, honesty and ethical standards in all
your dealings with people.
Commit to offering 100% of your products to 100% of your
customers, 100% of the time.
Process/Organisation
3. Take a good look at your office and remove all the clutter. Is your process right? Are you allowing adequate time for
each customer to feel they have been dealt with professionally, rather than “processed”.
More Effective Use of Downtime
4. In every role there are periods where you aren’t busy.
Tidying up loose deals, and prospecting your finance
ledger, are two great ways to make the best use of your time.
F&I is the most profitable profit centre in a dealership, but
it can always be improved.
LAUNCHEDTALK
Toyota commits to Prius
despite hybrid takeover
T
oyota New Zealand
says it is committed to
selling the Prius in New
Zealand as its flagship hybrid
– in spite of mainstream
model hybrids eating into its
market.
Prius sales peaked in New
Zealand in 2009 with 422
sold. The next year with the
launch of the Camry Hybrid,
sales went into decline, falling as low as a claimed 28 –
NZTA statistics say 22 – units
last year.
Toyota NZ general manager of sales Steve Prangnell
says its new generation Prius,
launched in New Zealand last
week, will rebuild sales for the
model.
“I would like to do 200 (this
year),” Prangnell told a small
group of media in Palmerston
North. “This Prius has a far
broader appeal than those
before.”
But it will have competition from within. It is outsold
heavily by the Camry Hybrid
and Prius C – and there are
more to come.
Toyota confirmed last
month a Corolla Hybrid is on
the cards for launch later this
year, completing the mainstream passenger car segments as far as the technology is concerned.
SUVs will get the technology next. RAV4 is likely to be
first, although the Highlander is also available as an
SUV in its source market, the
United States.
“It is a likely candidate,”
Toyota NZ general manager
of customer services, Spencer
Morris, says of the RAV4.
Toyota has some catching
up to do to its luxury brother
Lexus. Around 5% of its sales
are hybrid compared to 50%
for the L-brand.
But despite the move to
mainstream, the technology,
and the impact on the car
that started it all, the commitment is that the Prius will
stay as the hybrid flagship –
and Prangnell can’t see that
changing.
He notes New Zealand
is behind overall on hybrid
ownership, down to our
cheap fuel and lack of incentives.
Prius, he says, needs to
not just be seen as a ‘green’
option.
“We need customers to
see this as an economical
choice rather than just the
environmental option.”
The fourth generation
Prius is a full redesign from
the last generation, other
than elements of the drive
train, which is largely reengineered.
It is the first Toyota under
the ‘Toyota New Global
Architecture’ (TNGA) programme, which will become
the basis of almost all Toyota
passenger cars in the long
term.
While technically only two
models are on offer, there is
really the choice of three –
a GX at $47,490, with a GX
Touring ‘package’ for $49,990,
and the ZR, which replaces
the outgoing Prius i-Tech at
$54,990.
In ideal conditions, the
2016 Prius can attain a
combined fuel economy of
3.4 litres/100 kms compared
to the out-going model’s 3.9
litres/100kms. There is also a
new feature on board called
ECO Score which will rate
your driving style and give a
driver’s tips to improve fuel
economy.
The new styling, which will
certainly polarise, gives the
car the lowest drag of any
offered new here – a Cd of
0.24.
The 1.8-litre engine has
been revised to reduce friction, while the hybrid package
has been made smaller and
lighter. The engine battery has
been moved from the luggage area to the engine bay,
and the hybrid batteries have
Anywhere. Anytime.
Your most important dealership information
accessible from any desktop, tablet or mobile
device. Faster. Easier. Smarter.
0800 623 687
www.motorcentral.co.nz
www.mainstreaminsurance.co.nz | 0800 674 678
LAUNCHEDTALK
High anticipation
for new Sportage
K
ia New Zealand says sales for its new Sportage are off
to a brisk start, with pre-launch orders at ‘record highs’.
“The 2016 Sportage SUV is the most anticipated new
model we have ever launched,” general manager, Kia NZ,
Todd McDonald, says. “Our dealers are seeing unprecedented interest from their customers and are placing a record
number of orders.”
Sportage has long been a key model for the company
since it was launched 21-years ago, and the last generation
was successful both here and abroad. In New Zealand the
company sold as many as they could lay their hands on for a
significant period after its launch, and worldwide 1.6 million
units have sold since 2010.
It is Kia’s top-selling model, and also its entrant in the key
medium SUV segment. SUVs made up 34% of the market last
year, and medium SUVs 12%. Sportage has a 7% share of the
sector.
It has been particularly strong as a 2WD petrol model, and
when you remove rentals from the market, is second only to
the Nissan X-trail.
The 2016 model is bigger, more sophisticated and carries
more technology, the company says.
While the silhouette remains largely the same, it has a
Discount start aimed at
existing customers
I
n a rare move, the Sportage has
been launched with a sales promotion - offering a discounted LX
model at $29,990.
McDonald, GM Kia NZ, says the
promotion is more aimed at existing
Sportage owners.
“The last Sportage was launched in
2010, so some of the owners have had Todd McDonald
a good run out of their vehicles now,”
he notes. “They are our target audience at the moment.
“I prefer to reward and maintain customer loyalty.”
The promotion runs while stocks last - although
McDonald says long term availability of the vehicle is not
an issue.
The last car was so popular, he switched sourcing
from Slovakia to maintain supply, but with worldwide
expansion of Kia production, that is no longer an issue,
and the new model comes from Korea.
How many is McDonald expecting to sell?
“Given that we are starting in Q2, we are expecting to
improve our sales to just over last year’s total of 1100.”
LAUNCHEDTALK
distinctly different new face,
the headlamps are positioned
higher, sweeping back along
the outer edges of the sharply
defined bonnet. A lower, wider
grille – enlarged for greater
engine cooling – adds more
volume to the lower half of the
front of the Sportage.
“Similar to the Sorento and Carnival
models launched last year, one of the
most important advances is in the styling and quality of the cabin,” says
McDonald.
Leather is now standard on
all but the LX model, following a
generous upgrade of equipment
across the range.
Reversing camera, 7-inch colour touch screen for the infotainment system, leather steering
wheels incorporating audio and
cruise control functions, LED indicators and rear parking sensors
are fitted to all models, along with
new 17” to 19” alloy wheels.
A new GT Line model sits at the
top of the Sportage range to give
customers the option of exclusive
features, including a D-shaped
steering wheel with paddle shifters, distinctive two-tone leather,
panoramic sunroof, quad LED fog
lights, Bi-Xenon HID headlights
and dual exhaust tailpipes. A first
for any car in this segment, the GT
Line has a new wireless charger
for selected smartphone devices,
as Kia looks to meet increasing
demand for new technologies.
Both the GT Line and Limited
also have satellite navigation,
electronically adjustable driver and
front passenger seats, and a smart
hands-free power tailgate that
activates automatically when the
key fob is within proximity of the
rear for three seconds or more.
The redesigned fully independent suspension and electric power
steering, have been further finetuned for this part of the world
through the ANZAC handling
programme.
Already rated Euro NCAP fivestar, the upgrade introduces blind
spot detection, lane change assist
and rear cross traffic alert on all
but the LX. Limited and GT Line
models gain autonomous emer-
Pricing starts at $35,990 for the LX,
topping out at $54,990 for the GT Line
diesel.
gency braking, lane departure warning
and forward collision warning systems,
as well as high beam assist.
Tokyo car
1605
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Osaka
2 Mar
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3 Mar
Yokohama
4 Mar
Auckland
20 Mar
Wellington
Lyttelton
Nelson
Port Calls
Morning
Miracle 1607
Tokyo car
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16 Mar
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LAUNCHEDTALK
TOYOTA COMMITS TO PRIUS
DESPITE HYBRID TAKEOVER
suite of driver assists.
The ZR gains blind-spot
monitoring and rear cross
alert.
Standard across the range
is a 7” JBL premium audio
system and control screen,
with 10-speakers, while two
4.2” screens act as a dash
cluster.
Standard features on the
GX model include 15” alloy
wheels – oddly covered by
plastic wheel trims – and
195/65 R15 tyres, daytime
running lights, an engine
immobiliser with wireless
remote central locking and
‘smart key’, climate control
air conditioning, electric
adjustable lumbar support on
the driver’s seat, 60:40 split
folding rear seats - which
can extend the boot capacity
from 457 litres to 1507 litres LED front fog lights and rain
Dealer Information Notice
Dealer Information Notice
sensing variable intermittent
wipers, and an illuminated enMTA MEMBERSHIP INFORMATION
try system which includes the
Cost
Interests
map, step, and main interior
of motor vehicle dealers a priority
Na ti ona l Subs cri pti on
lights
$700 Excl GST & Bra nch fee
No
Yes
The ‘touring package’
available
on the GX adds a
Brand
Year
Capacity
leather
steering
wheel, satelSince 1917
4000 members
Strong & nationally recognised
lite navigation and 17” alloy
MTA is NZ’s largest dealer representative group: Franchise
wheels, with lower profile
dealers, used dealers, motorcycle dealers, and truck dealers
215/45 R17 tyres.
Market analysis - regular,
The ZR includes the
Yes
No
Mediation
accurate and detailed
‘touring package’ features
Advocacy - pushing the causes and adds leather upholstery,
HR Advice
No
Yes
eight-way power adjustfor your industry
able driver’s seat, dual-zone
Benefits - save money with
No
MTA stationery Yes
driver’s and front passenger
key business partners
seat heaters, blind spot moniIT Advice
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a
mentor
Business
Range of
tor and rear cross traffic alert.
No
Yes
No
Yes
Managers
newsletters
Auto Media Group had
been moved under the rear
seat to free up more boot
space and help contribute to
the lower centre of gravity
assisting the improved driving dynamics.
Overall packaging puts
occupants slightly lower –
opening up perceived space.
The 1.8-litre Atkinson
cycle engine now uses a
clever dual cooling system –
a separate system generates
cabin heat from the engine
than the main cooling system, allowing the engine to
warm up more quickly, and
be more thermally efficient.
Toyota claims thermal efficiency from the unit is 40%,
the best in production.
Black upholstery fabric
for GX grades, and natural
leather seat facings for ZR,
are about the most conventional thing in a cabin that
features streaks of white
plastic highlights.
Wireless charging is also
available for Qi compatible devices on the centre
console’s dedicated charging pad and for the first time
for a Toyota model, the new
Prius receives a colour headup display.
All models get an extensive safety package, including the Toyota ‘Safety Sense’
package of a pre-crash
system, lane departure alert,
all-speed dynamic radar
cruise control, and automatic high beam, on top of
seven airbags and the usual
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Yes No
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CONTACT US
Tony Everett 04 381 8827
the chance to drive the Prius
last week on a lower-North
Island run, from Toyota New
Zealand headquarters via the
Wairarapa to Wellington.
While hardly the Prius’s
natural environment, the car
impressed, and demonstrated
it has changed significantly in
nature.
The interior feels roomier
and almost sporty. Some may
see that as a negative, as the
outgoing I-tech felt slightly
more luxurious. I am not sure
about the bright-white plastic
trim of the centre console,
and am glad TNZ did not take
the full-white option available
in some markets.
While previously in a Prius,
and most hybrids, you got a
distinct sense of where your
power was coming from,
the updated drivetrain and
transmission makes it difficult
to tell. Power delivery is more
linear, and the petrol engine
more muted, only making itself significantly known when
the car was being pushed to
climb the steep Rimutaka Hill
road.
Dare we say this hybrid has
‘fun’ handling. Its eagerness to
turn in is impressive, and rides
incredibly well, while keeping
roll in control. Its no sports
car, but nor will you be avoiding the twisty section.
Was it economical? We
pushed the Prius reasonably
hard all day and returned it
claiming 5-litres for 100 km
of driving. Not the claimed
use, but in context, not bad.
Plug-in plans for Prius
T
oyota has plans underway to sell plug-in Prius’ in
New Zealand, and has a first buyer. Read about it in
EVTalk, the first issue out with this magazine.
STATSTALK
USED VEHICLES
Highest import
February in a decade
U
sed import sales
continue to grow at
an astounding rate,
with the February passenger car registrations the
highest in a decade.
A total of 11,736 units
was registered for the
month, the biggest tally
since February 2005.
The result was up 11% on
the same time last year.
It has also balanced last
month’s slow result, putting
the market up 4.7% year-onyear to 23,411.
Growth was spread
around the country, but
stand outs were Thames,
with registrations up 47%
too 436, Rotorua, up 54.9%
to 129, Napier, up 36.3% to
248, Masterton, up 45.9% to
70 and Dunedin, up 35.9% to
294 units.
Toyota was the most
popular brand on 2760, up
14.3% for a 23.5% share of
the market.
Nissan was second on
2143 vehicles, up 20.5% for
USED IMPORT COMMERCIAL MODELS
TOYOTA
HIACE
FEB
'16
266
TOYOTA
HIACE
FEB
'15
262
NISSAN
CARAVAN
55
NISSAN
CARAVAN
61
TOYOTA
MAZDA
NISSAN
NISSAN
NISSAN
ISUZU
MITSUBISHI
TOYOTA
REGIUS
BONGO
NV200
VANETTE
ATLAS
ELF
CANTER
DYNA
34
28
28
27
24
22
20
20
TOYOTA
MAZDA
NISSAN
TOYOTA
TOYOTA
NISSAN
NISSAN
MITSUBISHI
DYNA
BONGO
VANETTE
REGIUS
TOWNACE
NV200
ATLAS
CANTER
31
29
28
28
21
15
13
12
MAKE
MODEL
MAKE
MODEL
an 18.3% share.
Mazda in third rose 11%
to 1862 units, followed by
Honda on 1255,up 12.1%.
Volkswagen, back in seventh, was the most popular
Euro-brand on 473 vehicles.
The Nissan Tiida con-
USED IMPORTS
BROUGHT TO
YOU BY:
tinues to be popular, and
just lead the passenger car
market on 574 units.
The Mazda Axela had a
strong month on 566, followed by the Suzuki Swift
on 561.
Two small hatches were
next, the Mazda Demio on
465 and the Honda Fit on
418.
The Subaru Legacy was
the most popular large car
on 329, the Toyota Wish the
most popular MPV on 285,
and the Volkswagen Golf the
most popular Euro on 270.
Commercial registrations
put in an similarly strong
USED IMPORT COMMERCIAL MAKES
MAKE
FEB
'16
FEB
'15
TOYOTA
NISSAN
MAZDA
ISUZU
MITSUBISHI
FORD
CHEVROLET
HINO
HOLDEN
VOLKSWAGEN
OTHER
TOTAL
354
159
45
38
33
26
14
14
14
10
38
745
360
132
34
22
24
24
12
13
8
7
45
681
Movement
Up 2
Down 2
Up 1
Down 1
Up 1
Up 1
%
Change
Market
Share
-1.7
20.5
32.4
72.7
37.5
8.3
16.7
7.7
75.0
42.9
-15.6
9.4
47.5
21.3
6.0
5.1
4.4
3.5
1.9
1.9
1.9
1.3
5.1
100.0
STATSTALK
USED VEHICLES
USED IMPORTS
Highest import February
in a decade
result, up 9.4% to 745 units.
Toyota, again, dominated,
but was down 1.7% to 354
units for a 47.5% market
share.
Nissan, in second, recorded a 159 unit load, up
20.5% for a 21.3% stake.
Mazda was next on 45,
followed by Isuzu on 38 and
Mitsubishi on 33.
Nothing compares to a
Hiace when it comes
to import commercials,
and that continued to
be the case in February,
with 266 units registered.
The Nissan Caravan
was second on 55, followed by the Toyota
AROUND THE COUNTRY
DISTRICT
WHA
AUC
HAM
THA
TAU
ROT
GIS
NAP
NEW
WAN
PAL
MAS
WEL
NEL
BLE
GRE
WES
CHR
TIM
OAM
DUN
INV
TOTAL
FEB'16
233
5749
789
97
436
127
71
248
176
71
279
70
890
188
52
34
10
1558
107
30
394
127
11736
FEB'15
220
5204
735
66
404
82
33
182
165
87
244
48
882
184
47
44
22
1398
10
26
290
109
10572
%
CHANGE
5.91
10.47
7.35
46.97
7.92
54.88
115.15
36.26
6.67
-18.39
14.34
45.83
0.91
2.17
10.64
-22.73
-54.55
11.44
970.00
15.38
35.86
16.51
11.01
BROUGHT TO YOU BY:
Regius - a Hiace by another
name - on 34 units.
USED IMPORT PASSENGER MAKES
MAKE
FEB'16 FEB'15
TOYOTA
NISSAN
MAZDA
HONDA
SUZUKI
SUBARU
VOLKSWAGEN
BMW
MITSUBISHI
AUDI
MERCEDES-BENZ
FORD
VOLVO
CHEVROLET
LEXUS
HYUNDAI
MINI
HOLDEN
JAGUAR
LAND ROVER
OTHER
TOTAL
2760
2143
1862
1255
676
630
473
469
385
211
203
144
89
58
52
41
38
33
28
24
162
11736
2414
1779
1678
1120
684
561
403
475
388
190
200
169
60
81
36
38
42
30
32
37
155
10572
Movement
Up 1
Down 1
Up 1
Down 1
Up 1
Down 1
Up 3
Down 2
Up 2
Down 3
%
Change
14.3
20.5
11.0
12.1
-1.2
12.3
17.4
-1.3
-0.8
11.1
1.5
-14.8
48.3
-28.4
44.4
7.9
-9.5
10.0
-12.5
-35.1
4.5
11.0
Market
Share
23.5
18.3
15.9
10.7
5.8
5.4
4.0
4.0
3.3
1.8
1.7
1.2
0.8
0.5
0.4
0.3
0.3
0.3
0.2
0.2
1.4
100.0
USED IMPORT PASSENGER MODELS
MAKE
MODEL
FEB'16
MAKE
MODEL
FEB'15
NISSAN
MAZDA
SUZUKI
MAZDA
HONDA
SUBARU
TOYOTA
MAZDA
VOLKSWAGEN
TOYOTA
TOYOTA
MAZDA
BMW
MITSUBISHI
TOYOTA
NISSAN
HONDA
NISSAN
TOYOTA
TOYOTA
TIIDA
AXELA
SWIFT
DEMIO
FIT
LEGACY
WISH
ATENZA
GOLF
COROLLA
VITZ
MPV
3 Series
OUTLANDER
AURIS
NOTE
ODYSSEY
TEANA
IST
MARKX
574
566
561
465
418
329
285
273
270
239
228
205
189
178
163
162
155
147
138
138
SUZUKI
TOYOTA
MAZDA
MAZDA
NISSAN
HONDA
SUBARU
MAZDA
VOLKSWAGEN
TOYOTA
TOYOTA
BMW
MITSUBISHI
MAZDA
HONDA
TOYOTA
NISSAN
MAZDA
HONDA
NISSAN
SWIFT
COROLLA
AXELA
DEMIO
TIIDA
FIT
LEGACY
ATENZA
GOLF
WISH
VITZ
3 Series
OUTLANDER
MPV
ODYSSEY
ESTIMA
DUALIS
PREMACY
ACCORD
BLUEBIRD
581
486
474
426
416
378
301
285
260
236
233
186
184
170
169
153
135
134
129
118
• Interest rates from 11.95%
• Nichibo and non Nichibo cars financed
• Competitive commissions – no retention and no claw back
• Low and no deposit to approved purchasers
Tel: (09) 369 5276
www.autofinancedirect.co.nz
STATSTALK
USED VEHICLES
Negative rates positive
for Japan trade
A
move by the Bank
of Japan to lower its
interest rate – the
equivalent of our official cash
rate – is set to help the Kiwi
import trade.
The change is making
home and consumer finance
far cheaper, and is expected
to boost spending on high
ticket items.
That will hopefully help
the car market, which was
down 4.3% year-on-year in
January – and
with every new
vehicle sold,
there is the
potential for another vehicle to
enter the market
to come to NZ.
The Yomiuri
Shimbun reports
lower interest
rate offers are now appearing in the vehicle market,
noting the example of the
USED IMPORTS
BROUGHT TO YOU BY:
ing zero percent interest on
three-year loans of a specific
type for Peugeot 208 compact cars and other vehicles.
Germany’s MercedesBenz also reduced the
annual interest rate on fiveyear loans to 2.9% interest.
It says the company aims to
use declining interest rates
to cultivate new customers.
Retail companies often offer competitive car loans.
“Given the sluggish domestic market, it will be good
for business if sales increase
as a result of reduced interest
rates on loans,” one analyst
told the newspaper.
PSA Peugeot Citroen Group,
which will begin a 30-day
campaign this week, offer-
18
9
11
25
35
33
158
338
7
27
695
12
17
18
9
28
43
18
130
311
6
64
644
NISSAN
TOTAL
MITSUBISHI
13
3
OTHER
MAZDA
VOLKSWAGEN
HOLDEN
5
15
TOYOTA
HINO
16
15-Jan
ISUZU
FORD
16-Jan
DODGE
FIAT
CHEVROLET
USED IMPORT COMMERCIAL MAKES – THIS YEAR
% diff
7
67
8
6
-50
22
-11
-19
83
22
9
17
-58
8
16-Feb
14
4
6
26
14
14
38
45
33
159
354
10
28
745
15-Feb
12
2
9
24
13
8
22
34
24
132
360
7
34
681
% diff
17
100
-33
8
8
75
73
32
38
20
-2
43
-18
9
YTD 16
30
9
19
44
23
25
63
80
66
317
692
17
55
1440
YTD 15
27
5
21
41
31
17
50
77
42
262
671
13
98
1325
%diff
11
80
-10
7
-26
47
26
4
57
21
3
31
-44
9
TOTAL
OTHER
VW
TOYOTA
SUZUKI
SUBARU
PEUGEOT
NISSAN
MITSUBISHI
MERCEDES
MAZDA
HYUNDAI
HONDA
HOLDEN
FORD
DAIHATSU
CHEVROLET
BMW
AUDI
USED IMPORT PASSENGER MAKES – THIS YEAR
16-Jan
224
470
61
13
131
48
1324
44
1859
208
404
2075
17
558
679
2794
421
345
11675
15-Jan
220
472
60
20
173
32
1160
59
1992
229
511
2012
24
618
775
2648
420
366
11791
% diff
2
0
2
-35
-24
50
14
-25
-7
-9
-21
3
-29
-10
-12
6
0
-6
-1
16-Feb
211
469
58
8
144
33
1255
41
1862
203
385
2143
16
630
676
2760
473
369
11736
15-Feb
190
475
81
18
169
30
1120
38
1678
200
388
1779
18
561
684
2414
403
326
10572
% diff
11
-1
-28
-56
-15
10
12
8
11
2
-1
20
-11
12
-1
14
17
13
11
YTD 16
435
939
119
21
275
81
2579
85
3721
411
789
2075
33
1188
1355
5554
894
714
23411
YTD 15
410
947
141
38
342
62
2280
97
3670
429
899
3791
42
1179
1459
5062
823
692
22363
%diff
6
-1
-16
-45
-20
31
13
-12
1
-4
-12
-45
-21
1
-7
10
9
3
5
COMPETITIVE FINANCE.
PERSONAL SERVICE.
Tel: (09) 369 5276
www.autofinancedirect.co.nz
STATSTALK
NEW VEHICLES
New vehicles set
more records
T
he record-setting run
for the new vehicle
market is continuing –
in spite of expectations of a
slower year.
There were were 10,313
new vehicle registrations
during February eclipsing the previous strongest
February way back in 1984,
the only other time more
than 10,000 registrations for
the month of February were
recorded.
February 2016 registrations were 436 units (4.4%)
units ahead of February 2015,
made up of 7192 passenger
vehicles and 3121 commercial vehicles, which is
also the strongest month of
February for that sector.
“The anticipated slowdown in new vehicle registrations has yet to materialise,
as businesses and consumers
continued to purchase new
vehicles at unprecedented
rates in February 2016,” chief
executive David Crawford
says.
Toyota maintained its
NEW PASSENGER MAKES
MAKE
FEB'16 FEB'15 Movement
TOYOTA
MAZDA
HOLDEN
FORD
NISSAN
HYUNDAI
MITSUBISHI
KIA
SUZUKI
VOLKSWAGEN
HONDA
SUBARU
BMW
MERCEDES-BENZ
AUDI
SKODA
JEEP
SSANGYONG
FIAT
LAND ROVER
OTHER
TOTAL
915
719
645
604
484
470
413
407
362
309
292
208
193
164
137
102
100
95
66
64
442
7191
906
674
765
514
371
694
472
247
289
372
252
172
193
155
151
75
123
106
61
47
418
7057
Up 2
Down 1
Up 1
Up 3
Down 3
Down 1
Up 3
Down 3
Down 1
Up 1
Down 1
Up 2
Down 1
Down 1
Up 1
Up 3
%
Change
1.0
6.7
-15.7
17.5
30.5
-32.3
-12.5
64.8
25.3
-16.9
15.9
20.9
0.0
5.8
-9.3
36.0
-18.7
-10.4
8.2
36.2
5.7
1.9
Market
Share
12.7
10.0
9.0
8.4
6.7
6.5
5.7
5.7
5.0
4.3
4.1
2.9
2.7
2.3
1.9
1.4
1.4
1.3
0.9
0.9
6.1
100.0
margin over the rest of the
sector with 15% market
share (1559 units), followed by Ford with 12%
market share (1266 units)
and Holden with 9% market
share (894 units).
Compared to February 2015, registrations of
passenger vehicles were up
1.9% in February 2016 (136
units). Toyota remains the
market leader for passenger
MAKE
FEB'16 FEB'15 Movement
%
Change
Market
Share
FORD
TOYOTA
MITSUBISHI
HOLDEN
NISSAN
ISUZU
MAZDA
VOLKSWAGEN
LDV
SSANGYONG
OTHER
TOTAL
662
644
288
249
220
215
115
102
82
78
469
3124
43.0
-0.5
37.1
20.9
-17.3
6.4
3.6
-9.7
134.3
8.3
-5.4
10.7
21.2
20.6
9.2
8.0
7.0
6.9
3.7
3.3
2.6
2.5
15.0
100.0
Ph 0800 500 832 or visit www.udc.co.nz
NEW COMMERCIAL MAKES
Your first choice in
automotive lending.
UDC Finance Limited lending criteria applies.
vehicles with 13% market
share (915 units), followed
by Mazda with 10% (719
units) and Holden with 9%
market share (645 units).
Compared to February 2015, registrations of
commercial vehicles were
strongly up by 10.6% (300
units). Ford was the commercial market leader for
the month of February with
463
647
210
206
266
202
111
113
35
72
496
2821
Up 1
Down 1
Up 1
Up 1
Down 2
Up 1
Up 6
Down 1
STATSTALK
NEW VEHICLES
car segment with 12% share.
“Strong net immigration,
a healthy tourism sector,
and a competitive market
are helping to drive new vehicle sales which are already
year-to-date 3% (662 units)
ahead of this time last year,”
says Crawford.
21% market share (662 units),
followed by Toyota also with
21% (644 units) and Mitsubishi third with 9% market
share (288 units).
The makeup of the fleet
continues to evolve and with
the recent strong growth of
the SUV segment, the MIA
now breaks this segment
into a number of individual
segments. The MIA has also
separated the Pick Up/Chas-
sis Cab into separate 2×4
and 4×4 segments as well.
The SUV medium segment
along with
the Pick Up/
Chassis Cab
MAKE
4×4 segments took
FORD
13% each of
TOYOTA
the market
MITSUBISHI
in February,
HOLDEN
followed by
NISSAN
the small
TOYOTA
ISUZU
passenger
NEW AROUND THE COUNTRY
DISTRACT
FEB'16
FEB'15
WHA
AUC
HAM
THA
TAU
ROT
GIS
NAP
NEW
WAN
PAL
MAS
WEL
NEL
BLE
GRE
WES
CHR
TIM
OAM
DUN
INV
TOTAL
142
3290
510
73
288
83
31
237
50
62
238
50
662
93
68
12
3
750
45
18
261
125
7191
139
3100
508
57
262
112
35
191
159
43
205
57
642
98
61
14
7
964
59
25
217
102
7057
%
CHANGE
2.16
6.13
0.39
28.07
9.92
-25.89
-11.43
24.08
-68.55
44.19
16.10
-12.28
3.12
-5.10
11.48
-14.29
-57.14
-22.20
-23.73
-28.00
20.28
22.55
1.90
MAZDA
SSANGYONG
FORD
Three commercials top
market; SUVs top passenger
Not only was the Ford
Ranger again the top selling
vehicle in February, com-
mercials filled the top three
spots overall.
The Ranger recorded
a 6% overall market share
(582 units), followed by the
NEW COMMERCIAL MODELS
MODEL
FEB'16
MAKE
MODEL
FEB'15
RANGER
HILUX
TRITON
COLORADO
NAVARA
HIACE
D-MAX
BT-50
ACTYON SPORT
TRANSIT
582
444
288
229
220
184
148
115
78
76
TOYOTA
FORD
NISSAN
TOYOTA
MITSUBISHI
HOLDEN
ISUZU
MAZDA
FORD
VOLKSWAGEN
HILUX
RANGER
NAVARA
HIACE
TRITON
COLORADO
D-MAX
BT-50
TRANSIT
AMAROK
427
381
266
208
200
193
113
111
79
73
NEW PASSENGER MODELS
MAKE
MODEL
FEB
'16
MAKE
MODEL
FEB
'15
KIA
MAZDA
TOYOTA
TOYOTA
SUZUKI
HYUNDAI
HOLDEN
NISSAN
HONDA
TOYOTA
MAZDA
MAZDA
HYUNDAI
TOYOTA
MAZDA
NISSAN
MITSUBISHI
HOLDEN
SUBARU
MITSUBISHI
SPORTAGE
CX-5
COROLLA
RAV4
SWIFT
TUCSON
COMMODORE
QASHQAI
JAZZ
YARIS
CX-3
MAZDA3
SANTA FE
HIGHLANDER
MAZDA2
X-TRAIL
LANCER
CAPTIVA
OUTBACK
LANCER
236
236
231
214
191
169
166
160
157
151
150
146
137
132
129
129
124
116
113
125
TOYOTA
MAZDA
MAZDA
HOLDEN
TOYOTA
MITSUBISHI
HYUNDAI
HOLDEN
SUZUKI
VOLKSWAGEN
HONDA
MAZDA
HYUNDAI
TOYOTA
HOLDEN
NISSAN
FORD
MITSUBISHI
HYUNDAI
VOLKSWAGEN
COROLLA
CX-5
MAZDA3
COMMODORE
RAV4
ASX
IX35
CAPTIVA
SWIFT
GOLF
JAZZ
MAZDA2
SANTA FE
YARIS
CRUZE
QASHQAI
TERRITORY
OUTLANDER
I30
GOLF
302
210
206
204
202
178
174
165
159
159
156
148
143
143
140
128
121
121
115
122
Fixed Rates. Fast approval.
STATSTALK
NEW VEHICLES
New vehicles set
more records
Toyota Hilux with 4% market share
(444 units) and the Mitsubishi Triton
with 3% market share (289 units).
The Toyota Corolla slipped back to
third place in the passenger car market
behind the Kia Sportage and Mazda
CX-5. Both Sportage and CX-5 were
tied on 236 with 231 Toyota Corolla.
Kia New Zealand general manager
Todd McDonald notes the figure does
lux with 1243 registrations (20%) for the
Ranger and 744 (12%) for the Hilux.
include some dealer take-up of the
newly-launched model, but is very
pleased with the result – the first time
a Kia has lead the market.
“It is exciting for the Kia brand.”
He is expecting continued sales
momentum for the vehicle in coming
months, as happened with the previous model at launch in 2010.
Year-to-date the Ford Ranger maintains a healthy lead over the Toyota Hi-
Car imports
up $21 million
in January
T
he value of passenger cars
arriving in the country was up
7.2% in January.
According to Statistics New Zealand, the cost of all the cars hitting
the wharves rose $21 million to a
total of $311 million.
The total value of goods imported
in January 2016 was $3.9 billion, up
$261 million or 7.2% from January 2015. The total value of goods
exported was $3.9 billion, up $217
million (5.9 percent) from January
2015.
ISUZU
LDV
MAZDA
MERCEDES-BENZ
MITSUBISHI
NISSAN
SSANGYONG
38
280
53
214
62
106
56
192
27 231
89
469
117
231 2994
68
43
239
67
176
40
85
31
122
37 254
3
468
139
278 2657
28 -93
-12
17
-21
22
55
25
81
57
-27
32
249
67
215
82
115
41
288
25
% diff
17
39
16-Feb
41
662
47
2
15-Feb
26
463
40
47
40
206
55
202
35
111
35
% diff
58
43
18 -96
-20
21
22
6
134
4
17
YTD 16
111 1361
70
529
120
429
144
221
YTD 15
86
967
83 115
83
445
122
378
75
%diff
29
41
23 -94
-16
19
-2
13
92
102
7
-9 2867
TOTAL
HYUNDAI
5
43
OTHER
HOLDEN
55
504
VOLKSWAGEN
HINO
699
60
TOYOTA
GREAT WALL
70
15-Jan
MITSUBISHI
FUSO
FORD
16-Jan
FOTON
FIAT
NEW COMMERCIAL MAKES
0
-16
-17
22
78
644
102
412 3124
210
37 266
72
647
113
216 2821
37
-32 -92
8
0
-10
97
480
52 253
167 1113
219
643 6118
196
66
332
74 520
75 1115
252
494 5478
13
47
45
-30 -51
123
0
-13
13
91
11
30
12
MINI
MITSUBISHI
PEUGEOT
PORSCHE
SKODA
SSANGYONG
SUBARU
SUZUKI
TOYOTA
VOLKSWAGEN
VOLVO
OTHER
TOTAL
376
1774
346
46
183
8899
89
87
116
337
1941
343
36
186
9010
26 1544
-80
-59
475
5
-87
-34
7
12
30
119
12
-9
1
28
-2
-1
64
59
719
164
44
413
484
55
25 102
95
208
362
915
309
53
187
7191
247
47
56
674
155
54
472
371
71
30
75 106
65
36
5
7
6
-19
-13
30
-23
-17
36
412
907
551
0
964
341
578
96
502
2
1280
356
746
109
% diff
83
-7
35
57
0
-19
48 -100
-25
-4
-23
-12
34
16-Feb
21
137
193
17
3
44
604
0
645
292
470
100
407
0
765
252
694
123
-16
16
-32
-19
15-Feb
% diff
YTD 15
YTD 14
%diff
3
151
193
16
2
44
514
600
-9
0
6
50
0
18
43
274
394
39
7
15
299
342
30
6
187
-8
15
30
17
KIA
745
31
JEEP
25
4
HYUNDAI
4
14
HONDA
22
149
HOLDEN
201
148
NISSAN
MERCEDES-BENZ
254
74
137
12
MAZDA
113
101
22
15-Jan
LEXUS
79 100
528
16-Jan
LAND ROVER
67
469
GREAT WALL
67
64
FORD
494
191
DODGE
368
722
CHRYSLER
78
52
CHERY
144
198 123
BMW
265 155 855
AUDI
ALFA ROMEO
NEW PASSENGER MAKES
172
289
906
372
46
157
7057
-10
21
25
1
-17
15
19
2
122 104 202 208
462
738 2689
655
99
370 16090
288
626
2847
715
82
343 16067
60
18
-6
-8
21
69 1349
0
1609
633 1048
196
672 219 914
863
242
75 1016
2
2045
608 1440
232
445 170 108 1396
346
118
941
899
172 104 164 193
33 -100
-21
-30
249
-4
-39
-29
-8
4
-27
-16
51
29 746
-38
Your first choice in
automotive lending.
Ph 0800 500 832 or visit www.udc.co.nz
UDC Finance Limited lending criteria applies.
0
23
8
8
0
STATSTALK
SECONDHAND
Summer slide for secondhand
A
long summer historically means stronger
secondhand sales, but
this year that appears not to
be happening.
Dealer sales of secondhand cars was up just 3.1%
for February, to 16,886, while
dealer purchases for the same
period were up just 1.5%,
despite the rest of the market
being up.
Manheim’s Graham Green
notes the lack of growth is
interesting.
“The last time NZ had a
longer than expected summer the used vehicle market
also enjoyed a longer more
buoyant selling period,” Green
Compliance made simple
...since 1999
explains. “This time around
even though the summer has
been long and fantastic it has
not proved as good in terms
of used vehicle sale numbers.
“The figures in this report
show a slide from December
numbers, which given it was
expected to remain higher is
a surprise,” he says.
“”When talking about stock
supply I see the demand is
still there for selected stock
only, not widespread buying.”
SECONDHAND REGISTRATIONS − FEBRUARY 2016
SALE TYPE
WHA AUC
HAM
THA
TAU
ROT
GIS
NAP
NEW
WAN PAL
MAS
WEL
NEL
BLE
GRE
1115
75
567
118
WES
CHR
TIM
OAM
DUN
INV
TOTAL
1772
161
271
12148
Cars 2016
Public to Trader 225
90
411
237
116
542
100
1163
210
133
42
13
452
Public to Public 1885 14501 3226 568
4335
2057 954
360
1528 954
571
1635
460
3105 950
433
210
82
5549 555
154
1983 1024 42744
Trader to Public 520
14
2115
255
55
679
366
16886
5642
1411
211
879
283
160
633
360
216
772
161
1557
313
188
96
Public to Trader 209
4275
1155
74
608
108
74
382
233
149
638
97
1079 212
110
47
1659 142
23
435
258
11967
Public to Public 1710
13322 3080 469
2049 715
367
1341
948
445
1559
349
2831 949
356
209
98
5273 564
174
1771
986
39565
5449
1351
208
936
255
164
585
366
156
785
156
1421
317
174
79
18
2091 209
59
716
402
16378
Public to Trader 7.7
1.4
-3.5
1.4
-6.7
9.3
21.6
7.6
1.7
-22.1 -15.0 3.1
7.8
-0.9
20.9
-10.6
6.8
13.4
-43.5
3.9
5.0
1.5
Public to Public 10.2
8.9
4.7
21.1
0.4
33.4
-1.9
13.9
0.6
28.3
4.9
31.8
9.7
0.1
21.6
0.5
-16.3
5.2
-1.6
-11.5
12.0
3.9
8.0
Trader to Public 8.1
3.5
4.4
1.4
-6.1
11.0
-2.4
8.2
-1.6
38.5
-1.7
3.2
9.6
-1.3
8.0
21.5
-22.2
1.1
22.0
-6.8
-5.2
-9.0
3.1
Public to Trader 7
121
26
28
1
4
6
3
26
2
42
12
Public to Public 74
612
146
18
96
38
14
86
69
22
69
14
179
64
31
15
Trader to Public 15
108
28
8
18
7
2
9
14
5
20
6
55
13
4
1
Public to Trader
130
37
22
1
10
6
7
32
5
49
10
2
Public to Public 64
506
135
37
118
26
16
64
65
18
73
11
172
61
22
16
3
Trader to Public 10
113
36
7
27
7
2
15
9
7
34
9
51
12
6
2
Public to Trader
-6.9
-29.7
27.3
0.0
20.9
8.1
-6.3
-4.4
-22.2 14.3
-33.3 0.0
0.0
Public to Trader 59
511
191
8
87
36
1538
482
93
371
138
625
233
42
147
Public to Trader 45
465
149
18
1351
414
112
551
203
33
Public to Trader 31.1
9.9
28.2
13.8
16.4
13.4
14.8
Cars 2015
Cars % Change
Motorcycles 2016
1
37
3
16
4
339
263
37
7
82
46
1987
37
5
3
12
5
375
29
1
12
3
356
267
21
15
61
39
1810
1
36
6
2
9
7
408
33.3
33.3
-4.8
66.7
-1.5
76.2
-53.3
34.4
17.9
9.8
2.8
-16.7 50.0
33.3
-28.6 -8.1
5
Motorcycles 2015
Motorcycles % change
-51.4 -18.6 46.2
-60.0 0.0
-12.5 34.4
6.2
-57.1 -18.8 -60.0 -14.3 20.0
22.2
-5.5
27.3
27.6
4.1
4.9
40.9
-40.0 55.6
-28.6 -41.2 -33.3 7.8
8.3
-33.3 -50.0
33
72
33
22
125
25
93
51
43
11
225
31
1
74
66
1797
74
205
164
100
259
82
353
179
82
48
11
773
107
33
257
198
5894
60
45
114
62
39
136
55
132
71
44
16
4
341
40
12
136
80
2543
69
23
25
59
22
21
100
20
66
52
22
13
193
39
5
55
57
1518
287
102
66
238
175
64
237
72
338
148
73
49
15
707
76
33
241
170
5268
121
40
38
82
53
18
104
35
111
55
36
18
7
324
54
20
114
79
2205
-55.6 26.1
56.5
32.0
22.0
50.0
4.8
25.0
25.0
40.9
-1.9
95.5
-15.4
16.6
-20.5 -80.0 34.5
15.8
18.4
-17.0 29.3
35.3
12.1
-13.9 -6.3
56.3
9.3
13.9
4.4
20.9
12.3
-2.0
-26.7
9.3
40.8
16.5
11.9
27.3
50.0
18.4
39.0
116.7 30.8
57.1
18.9
29.1
22.2
-11.1
-42.9
5.2
-25.9 -40.0 19.3
1.3
15.3
Trucks 2016
Trucks 2015
Trucks % change
21.5
17.0
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✓ Paperless change of ownership transactions
✓ Create wholesale vehicle transactions
0.0
6.6
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STATSTALK
BIKES
Bikes continue slow start
A
fter a busy 2015, new
bike registrations are
struggling to get underway in 2016.
The market for new road
bikes was down 4.1% in February, to 731 units from 762
this time last year.
Suzuki remains market
leader, but fell 11.5% to 139
units from 157 a year ago for
a 19% share of the fleet.
Yamaha was second on
71 units, up 31.5% for a 9.7%
share,
Honda was next on 67,
down 32.2%, followed in
a tie for fourth by Harley
Davidson, down 2.2% and
Triumph, up 18.9% on 44
registrations.
A scooter led this month,
the Suzuki Zip 50 ZT on 25
units, while in second place,
Yamaha sold 19 units of its
LAMS YZF R3AF model.
In third was the Suzuki
GW250 Inazuma, followed
by the TNT Roma ZT and
Suzuki GN125H.
most popular import brand
on 46 units, down 33.3% for
a 24% stake.
Triumph was second on
23, with BMW third on 21
bikes.
Imports dive
Imports had a poor result
compared to the new market
– down 7.7% year-on-year.
Harley Davidson was the
NEW BIKE MODELS
MAKE
PIAGGIO
YAMAHA
SUZUKI
TNT MOTOR
SUZUKI
SUZUKI
SUZUKI
FACTORY BUILT
TRIUMPH
APRILIA
HARLEY DAVIDSON
VEHICLE MODEL
ZIP 50 2T
YZF R3AF
GW250 INAZUMA LAM
ROMA 2T
GN125H
UZ50
GSX-R750
LINTEX VIVA
SPEEDMASTER A3 ML6
SR MOTARD 50
STREET 16 STREET 500
FEB
25
19
17
17
15
14
12
10
10
9
9
USED BIKE MAKES
MAKE
FEB-16
FEB-15
% Change
HARLEY DAVIDSON
TRIUMPH
BMW
DUCATI
YAMAHA
HONDA
SUZUKI
KAWASAKI
APRILIA
VESPA
VICTORY
OTHER
TOTAL
46
23
21
16
16
15
8
7
6
6
6
22
192
69
21
16
17
17
19
10
10
4
1
2
22
208
-33.3
9.5
31.3
-5.9
-5.9
-21.1
-20.0
-30.0
50.0
500.0
200.0
0.0
-7.7
% of
Market
24.0
12.0
10.9
8.3
8.3
7.8
4.2
3.6
3.1
3.1
3.1
11.5
100.0
NEW BIKE MAKES
MAKE
FEB16
YTD 16 FEB-15
SUZUKI
YAMAHA
HONDA
HARLEY DAVIDSON
TRIUMPH
KAWASAKI
PIAGGIO
APRILIA
KTM
FACTORY BUILT
VESPA
ZNEN
TNT MOTOR
PGO
INDIAN
DUCATI
SCOMADI
KYMCO
PEUGEOT
TGB
Other
TOTAL
139
71
67
44
44
43
34
28
28
26
19
19
17
16
14
11
11
10
10
10
70
731
290
112
148
92
87
87
51
52
56
63
41
30
41
22
24
30
17
23
17
11
183
1477
%
Market
Change Share %
157
54
99
45
37
30
11
34
25
19
14
-11.5
31.5
-32.3
-2.2
18.9
43.3
209.1
-17.6
12.0
36.8
35.7
24
13
10
12
-29.2
23.1
40.0
-8.3
16
9
12
141
762
-37.5
11.1
-16.7
-50.4
-4.1
19.0
9.7
9.2
6.0
6.0
5.9
4.7
3.8
3.8
3.6
2.6
2.6
2.3
2.2
1.9
1.5
1.5
1.4
1.4
1.4
9.6
100.0
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STATSTALK
TRUCKS
Isuzu Trucks maintains
leadership in declining market
I
suzu Trucks has maintained its leadership in
the declining new truck
and bus market, which saw a
more than 14% year-on-year
decline in February 2016.
There were 303 new
trucks and buses registered
in February 2016 as opposed
to 354 new units in the previous corresponding period.
Isuzu Trucks saw a near
25% decline year-on-year
from 89 registrations in February 2015 to 67 in February
2016.
Hino saw a 20% decline
from 40 registrations in
February 2015 to 32, and
Mitsubishi Fuso saw a 32%
decline from 37 registrations.
Only four heavy truck and
bus brands saw their February 2016 registration tallies
improve.
Mercedes-Benz saw its
registrations increase from
11 in February 2015 to 22 in
February 2016, and Kenworth grew from 10 registrations in February
2015 to 15 last
month.
DAF also saw
an improvement
from 15 registrations in February
2015 to 21 in the
same period this
year, as did Iveco
trucks, up from 8
units in FebruMike Davidson
ary 2015 to 12 in
February 2016. Year-to-date the registration numbers of new truck
and buses has dropped from
732 units in February 2015 to
670 units in February 2016.
Isuzu sits at the number
NEW TRUCK MAKES
MAKE
FEB16
FEB15
%
% of
Change Market
YTD
16
YTD
15
ISUZU
HINO
MITSUBISHI FUSO
MERCEDES-BENZ
DAF
UD TRUCKS
VOLVO
KENWORTH
SCANIA
IVECO
MAN
FIAT
OTHER
TOTAL
67
32
25
22
21
20
19
15
13
12
11
10
36
303
89
40
37
11
15
22
22
10
23
8
17
10
50
354
-24.7
-20.0
-32.4
100.0
40.0
-9.1
-13.6
50.0
-43.5
50.0
-35.3
0.0
-28.0
-14.4
115
70
52
46
47
38
36
44
28
22
25
40
107
670
154
83
74
31
30
45
36
36
38
17
36
39
113
732
22.1
10.6
8.3
7.3
6.9
6.6
6.3
5.0
4.3
4.0
3.6
3.3
11.9
100.0
one spot in the market year
to date on 115 registrations
as opposed to 154 in the
previous period, followed by
Hino on 70 rather than 83 at
the same time last
year and Fuso sits
on 52 as opposed
to 74 in the previous corresponding
period.
However
Mercedes-Benz has
improved its February year to date tally
from 31 in 2015 to
46 registrations this
year, as has DAF
from 30 registrations to 47,
and Kenworth from 36 to 44.
These increases may be
a reflection of new heavy
trucks ordered last year
finally coming through the
over burdened body builder
pipeline and going into
service. Vehicle Inspection NZ
A slow start for Mitsubishi
Fuso
After an impressive finish
to 2015 with 122 registrations
in December, Mitsubishi
Fuso has seen a very slow
start to 2016, with 36 registrations in January for trucks
and buses, and 25 registrations in February.
Fuso sales and marketing manager Mike Davidson
says the big finish to last
year, an 8% rise in the rate
of exchange between the
Kiwi dollar and the Japanese
Yen, and businesses reflecting upon and taking stock of
their situation are the three
factors driving the slow start
to 2016.
“Certainly dealers are
reporting decreased inquiry
levels, but we’ll wait and
see how the market pans
out in March and April,” says
Davidson.
USED TRUCKS MAKES
MAKE
FEB16
FEB15
%
% of
YTD
Change Market 16
YTD
15
ISUZU
MITSUBISHI
TOYOTA
NISSAN
HINO
IVECO
MAZDA
VOLKSWAGEN
FACTORY BUILT
OTHER
TOTAL
27
26
24
17
14
5
4
4
2
10
133
16
12
45
13
13
2
2
68.8
116.7
-46.7
30.8
7.7
150.0
100.0
39
23
64
26
31
2
5
1
15
119
100.0
-33.3
11.8
20.3
19.5
18.0
12.8
10.5
3.8
3.0
3.0
1.5
7.5
100.0
50
41
52
32
23
6
5
4
3
34
250
1
33
224
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TRIBUNALTALK
Dispute over camera quality
Barneto v North Western Toyota
I
n this case the purchaser
is attempting to reject a
brand new vehicle over
what they suggest is poor
image quality from a reversing camera, in some conditions.
In July 2013, the purchaser paid $32,095 for a new
Toyota Corolla GLX hatch
from the trader.
Soon after, the purchaser
says he first noticed colour
flashes from the screen in
the vehicle’s dash when reversing the vehicle out of his
driveway - when the reversing camera was activated.
The purchaser sent an
email to Toyota New Zealand
complaining about the
trader’s failure to provide a
Toyota key chain and a pot of
touch up paint with the new
vehicle, then sent another
email to Toyota complaining
that the vehicle’s reversing
camera showed a grainy
image, which was noticeable in the early morning and
evening.
In response to this, the
trader’s assistant service
manager took another similar
vehicle of the same colour to
the purchaser’s home so that
the purchaser could compare
its reversing camera’s performance with his vehicle. The
vehicle was also inspected
and the results of his inspec-
winter it provides an unsatisfactory image.
The trader gave evidence
that it had investigated the
purchaser’s claim and was
satisfied that there was
nothing wrong with the
reversing camera fitted to
tion sent to Toyota’s technical
department.
The purchaser produced
to the Tribunal colour photographs and three video
clips he took with his iPhone
camera, to demonstrate
what he claimed was the
grainy picture and the colour
distortion he says the reversing camera provides during
the winter at dawn and dusk.
He says the reversing camera
performs satisfactorily during
normal daylight hours and in
the summer, but during the
the purchaser’s vehicle. The
trader told the Tribunal that
the trader was not aware of
any other customers experiencing dissatisfaction with
the reversing camera fitted
in any of the Toyota models
it sells.
A representative of Toyota
New Zealand indicated the
same, and it has received no
software updates or product
changes from Toyota Japan.
The Tribunal noted the
purchaser did not claim the
reversing camera is faulty
Poor paint leads to problems
I
n August 2015, the purchaser paid $10,484 for
a 2006 Nissan Murano
- which she now wishes
to reject due to what she
claims, is a poor paint job
made on the car prior to
sale.
The trader’s general manager told the Tribunal that
the vehicle was offered to
the trader for sale by a Japanese exporter, with what
was described as, “a shallow
dent with a scratch on the
left rear door.”
The vehicle was not
flagged as imported damaged, because the panel
damage to the off-side
doors was minor.
Following shipment to
New Zealand and compliance inspection, the trader
had its contractor repair and
paint the left front and left
rear doors of the vehicle for
a total cost of $200.
The purchaser says she
noticed what she thought
and the inspection of it, and
comparative test done by the
trader, show that the reversing camera in the vehicle
is no different from that in
other 2015 Toyota Corolla
cars.
Rather his claim is that
under certain poor light conditions in winter, and at night,
the reversing camera’s image
is unsatisfactory.
The Tribunal, after watching three video clips produced as evidence by the
purchaser and examining
the colour photographs he
produced, is unable to find
anything which a reasonable
consumer would regard as
faulty or unacceptable in the
quality of the images.
It accepted the purchaser’s belief that the reversing
camera is unsatisfactory
is sincerely held, but does
not think that a reasonable consumer would find
anything unacceptable about
the quality of the images
produced by the reversing
camera in the vehicle.
It declined the rejection.
Alegre v 2 Cheap Cars
Limited
was chalk on the rubber
window seals which, following examination by the
assessor, is heavy overspray
caused by a failure of the
painter to properly mask the
windows when the doors
were repainted.
The purchaser also says
she and her partner had an
adhesive decal affixed to
the vehicle on September
15, 2015. During the course
of installation of the decal
on the passenger side of
the vehicle the installer says
in a letter submitted by the
purchaser that he was not
happy with a small piece
of the graphic and deemed
that it would have to be
applied again, and he proceeded to peel it off.
Whilst peeling the piece
off he states that he noticed
that there was paint sticking to the small piece of
the decal, and not sticking
to the vehicle revealing the
TRIBUNALTALK
Poor paint leads to problems
original paint underneath.
The purchaser contacted
the trader on October 16, and
on the following day she says
she was contacted by the
trader’s workshop manager
who told her that the vehicle
had been damaged during its
delivery to New Zealand and
had to have a paint job done
on the doors.
The purchaser requested
to have the paint job done
properly. The purchaser
claims the workshop manager agreed and stated that
the car painter the trader
used had not done a good
job. He requested that the
purchaser return the vehicle
to the trader.
On November 20, the pur-
chaser returned the vehicle to
the trader who provided her
with a loan car for ten days
while it inspected the vehicle.
On December 1, she says the
trader advised the purchaser
that it would not repair the
paint work on the vehicle
because ‘the purchaser had
bought a used Japanese
import’.
The workshop manager
confirmed this advice in an
email sent to the purchaser,
a copy of which she produced which states that the
trader would not be paying
for repainting the vehicle or
for the signage. The email
required the purchaser to
collect the vehicle to avoid
storage fees.
The purchaser sent the
trader an email rejecting the
vehicle on December 9 for its
failure to repaint the off-side
doors as requested.
The trader’s general manager says he believes that the
paint had peeled from under
the sign written part of the
door but concedes that the
paint job could have been
done better.
The assessor and the
parties made an inspection
of the vehicle’s paintwork in
strong sunlight outside the
hearing room following the
conclusion of the hearing.
The assessor advised
that he considers the paint
job done on the front left
and rear left doors, to be of
a particularly poor quality.
He says that the window
A customer’s point of view
don’t forget when staff are off the
yard this can also be a branding opportunity.
Well placed branded attire,
whether it is more casual or full
on business, can also create sales
opportunities. We know of cases
where staff when out shopping at
lunch time or on the way home of
an evening have got leads because
potential customers have noticed
the branding and stated they were
looking for a new car.
The buying public will have
widely varying expectations but you
can almost certainly guarantee that
well presented staff are more likely
to create opportunities, and an initial
favourable first impression, that is so
important if your business is to sell
a car.
Service department
If your business has a vehicle service department, do you introduce
all your clients that have purchased a
vehicle to a service advisor or service
manager, and get them logged into
your system so that you get them
back for their vehicle servicing and
WOF checks and reminders?
Salespeople and business managers
Walk the dealership regularly and
talk to technicians, service advisors,
and parts department managers.
Find out what is going wrong with
vehicles, what it is costing clients
to repair their cars and buy parts.
All that information is gold when it
comes to recommending why your
car buying clients should have mechanical breakdown insurance.
These are just a sample of the
many things that you should be
looking at on a regular basis. If you
want to have a successful and profitable F & I department, you need
to plan and put into effect regular
reviews of your business, processes,
website and all the other things that
make up a successful F & I operation.
If you would like some help and
ideasa contact you local Autosure
account manager by visiting www.
autosure.co.nz and click on ‘Our
People’ for details.
mouldings have not been
removed before painting,
and the paint underneath
them is lifting. The paint is
also lifting on both left hand
door inner edges. The left
rear door stone guard has
been sprayed over, which is
poor trade practice and will
cause problems in the very
near future.
The Tribunal noted the
poor paint work on the
off-side doors were a result
of the work done by the
trader’s painting contractor,
and the trader’s decision
to have a cheap and clearly
poor quality paint job done
on the doors.
It upheld the rejection
and ordered the vehicle be
collected.
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DALE STEVENSON
[email protected]
021 446 214
DEBORAH BAXTER
[email protected]
027 530 5016
Max Pichon
or
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February 4
ASIC slaps BMW
Finance with
$391,000 penalty
BMW Finance will have to pay
pay a $391,000 penalty for
breaching responsible lending
and repossession laws, after
the Australian Securities and
Investment Commission (ASIC)
found the car finance provider
had breached key consumer
laws.
BMW Finance’s failure to
comply with the requirements of the law, resulted in
customers entering into unsuitable loans, and losing the
benefit of important protections to reduce the impact of
financial hardship.
Three WA men
convicted of
odometer tampering
Three men who systematically
changed odometer readings
on numerous vehicles, and
then sold those vehicles to
unsuspecting members of the
public, have been prosecuted
by Western Australia’s watchdog, Consumer Protection.
On January 29, 2016 – the
three men – who cannot be
named for legal reasons –
were fined a total of $30,000
by the Armadale Magistrates
Court.
February 8
Dealer profitability
rises to 2.5% in 2015
Dealer profitability, as measured by net profit as a percentage of sales (NP%S), was
2.5% for the average Australian
dealer in December 2015. The
AUSSIE TALK
DIARY
result was the highest of the
months in the last quarter of
the calendar year, according
to the latest Deloitte dealer
profitability report.
The YTD NP%S for the
average dealer has gone up by
0.4% in 2015 as compared to
2014, and now measures 2.3%.
February 10
Australia to open
door to ‘new’ parallel
imports; Confirms no
to used
The Australian Government
is opening the door wider to
imports, with changes to the
Motor Vehicle Standards Act
being announced today.
From 2018 consumers will
be able to personally import a
new car or motor cycle from
another country with comparable standards to Australia’s,
up to once every two years, if
specified conditions are met.
It is also streamlining
current rules for specialist
imports.
But as previously indicated,
it is ruling out large-scale
importing as seen in the New
Zealand market.
February 10
carsales reports 10%
half yearly profit
growth
International acquisitions,
coupled with dealer and
private seller revenue growth,
have helped carsales achieve
10% net profit growth. Carsales
delivered a net profit of $51.3
million for the six months
ended December 31, 2015.
carsales.com delivered
FOLLOW
AUSSIETALK
Australian dealer news
at www.autotalk.com.au
strong earnings performance with reported net profit
after tax (NPAT), after noncontrolling interests (NCI), up
10% year on year. The online
car seller also reported total
revenue of $167.3 million, up
11% compared to the same
period in FY15.
February 16
Holden appoints
head of customer
experience
Peter Jamieson, has been
appointed to the position of
executive director of customer
experience at GM Holden,
effective February 29.. This
move also sees ‘customer
experience’ become a standalone function of the Holden
business.
Jamieson – who is experienced in customer, commercial and financial management – will join the Holden
senior leadership team and
report directly to Holden
chairman and managing
director, Mark Bernhard.
February 17
Four Sydney
dealerships involved
in odometer
tampering scam
Some 100 cars have been
discovered to have had their
odometers tampered with, at
four different car dealerships,
thanks to a joint operation
between NSW Fair Trading and
NSW Police.
Operation Paris has resulted in action against four
motor dealers, and three
motor vehicle repairers, associated with the four dealerships, following a two-year
investigation by Fair Trading’s
Compliance and Enforcement
division.
All actions captured by the
search warrants involved alleged winding back of odometers in used cars imported
from Japan.
February 19
AHG buys Mitsubishi
dealership in
Melbourne
Automotive Holdings Group
(AHG) has reached an agreement to acquire the Knox Mitsubishi dealership, located at
Wantirna South in Melbourne’s
eastern suburbs.
The acquisition involves
a total consideration of approximately $5.4 million for
goodwill and assets.
AHG managing director
Bronte Howson describes the
acquisition as further opportunity to grow the group’s
portfolio of brands in Victoria.
February 23
Unlicensed car
dealer pays price for
selling 21 cars
An unlicensed vehicle dealer
has been fined $7500 and
ordered to pay costs of $1096
after pleading guilty in the
Perth Magistrates Court.
Glyn David Robinson of
Cloverdale had purchased 42
vehicles and sold 21 of them
between March 2014 and
September 2015 without a licence, in breach of the Motor
Vehicle Dealers Act.
Robinson sold the vehicles
by placing 38 advertisements
on the Gumtree website.
Dealers offer
discounts to clear
overstocked yards
A number of discounts have
emerged on some of Australia’s most popular new cars
— as the industry struggles to
clear vehicles reported as sold
in December.
In the race to post record
sales last year, some dealerships took on more than their
fair share of cars, to take advantage of generous bonuses
offered by the manufacturers.
But many dealers are so
overstocked they can’t digest
all the cars, and are now desperate to clear their lots.
Robert Barry
DIESELTALK
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Ba
rt
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Ro
onth
looks at the m
gone by on
.nz
dieseltalk.co
r the
-daily news fo
rt and
heavy transpo
ctors.
equipment se
DIARY
freight traffic to the Waitemata Port in Auckland.
“We are committed to
increasing our use of rail and
creating a more sustainable
transport system to help generate infrastructure savings at a
national level,” says POAL chief
executive Tony Gibson.
February 12
February 2
Fletcher Building
buying Higgins
Group for $315
million
Fletcher Building Limited is acquiring the New Zealand road
construction business, Higgins
Group Holdings Limited and
other related assets, together
with Higgins’ Fiji contracting
company, for NZ$315 million.
The companies have been
partners in road construction
projects for more than 25
years.
Subject to consent from the
Overseas Investment Office
and the Commerce Commission, Fletcher Building is
anticipating the deal will be
concluding on June 30, 2016.
February 4
EROAD drives greater
safety and efficiency
with FleetPartners
Promoting safe driving within
businesses’ and delivering
a system of enhanced fleet
and asset management, is the
result of a new partnership
between commercial fleet operator FleetPartners, and NZTA
approved technology provider
EROAD.
When the Health and
Safety at Work Act comes into
effect on April 4, 2016, the
two partners say it is critical
that businesses/entities have
the best tools in place to ensure efficient compliance with
the new regulations.
“Managing and controlling vehicle maintenance and
repairs, and providing fleet
vehicles which are always well
maintained and safe, should
be a given,” says FleetPartners marketing manager Gail
McNamara.
NZTA engineer
hopes wife’s accident
will prevent more
happening
New Zealand Transport Agency
senior engineer – heavy vehicles Bill Hyslop hopes the outcome learnt from a freak trailer
accident in Taupo, involving
his wife Marie while on a family
holiday, will prevent further
incidents.
Hyslop commented to
AutoMedia Group today that
the irony of the accident
wasn’t lost on him, as he often
has conversations about the
safety of light trailers with his
NZTA colleagues.
“Something good should
come out of this. The Police
are still investigating the incident, and we have no results
as yet, but I want to know what
happened so we can prevent
it from happening again,” says
Hyslop.
February 11
Increased rail use
forms Port supply
chain strategy
Ports of Auckland (POAL) says
increased rail use will become
a bigger part of its supply chain
strategy, hence it is developing
a third new freight hub in the
Waikato next to the main trunk
railway line.
It is targeting an increased
rail use from 13% to 30% of
NZTA considers
phasing out tow-eye
coupling systems
Transport firms are reminded
by the Transport Agency to
check their tow-eye coupling
systems thoroughly, following recent incidents where the
trailer has separated from the
vehicle after the bolt-in tow
eye system failed.
Given the significant safety
risk posed by tow-eye coupling systems failing of late,
the NZTA says it is investigating the use of these and may
consider phasing them out.
According to NZTA, if the
tow-eye has not been correctly installed or maintained,
it can become worn, causing it
to pull out of the drawbar.
February 19
Local demand
spawns second
Hamilton auction
Industrial auctioneer Ritchie
Bros says high demand for
trucks and equipment in New
Zealand has seen the company
return to Mystery Creek for its
second annual sale on Thursday, February 25 at 9 am.
Ritchie Bros acting
corporate communications
manager Vicki Cunningham
says hundreds of items are
for sale on auction day, with
no minimum bids or reserve
prices.
The auction catalogue,
sourced from multiple New
Zealand owners, includes
excavators, wheel loaders, articulated dump trucks, dozers,
compactors, rollers and more.
February 22
Mainfreight opening
its largest global
facility in Australia
Mainfreight will be opening its
largest global facility yet when
operations commence at the
new 36,000 square metre development in Epping, a suburb
of Melbourne, Australia.
Mainfreight will now operate 27 sites across six states/
territories in Australia, when
the Epping site becomes operational in March.
It joins purpose-built sites
in Sydney, Perth, Adelaide and
Brisbane as a state-of-the-art
transport and logistics centre,
catering to the individual
needs of many supply chain
customers, according to
Mainfreight managing director
Don Braid.
Free national delivery
offered by truck and
equipment dealer
Nelson-based New Zealand
Commercial and Industrial is
offering free freight New Zealand wide on all of its prepared
assets until March 31, 2016, but
terms and conditions apply.
The company says it has
a yard full of tippers, trucks,
cranes, trucks with tail lift,
chiller trucks, and to complement that, a range of excavators up to 8-tonne in capacity.
Trade-ins and unprepared
assets are available for sale
on TradeM, and New Zealand
Commercial and Industrial
says it is a great way for buyers
to grab a good deal.
Revenue falls for
Ports of Auckland
The boss of Ports of Auckland
says inspite of revenue for
the six months to the end of
December 2015 being down –
the result overall is ‘solid’.
Net profit was up 9.5% to
$31.6% on revenue of $106.1
million.
Breakbulk, including cars,
was down 2.8% to 2.995 million tonnes, while container
volume was down 3.3% to
474,613.
NEWSTALK
There is money in S**tboxes
T
he Shitbox Rally, as featured in the
last AutoTalk magazine, has come
to an end, with an astounding
$380,000 raised for charity.
The cars went up for auction yesterday at Manheim New Zealand’s Manukau base, with all 62 selling to a mix of
dealers, the public and salvage.
“We sold everything yesterday, and
the prices were reasonably strong,”
general manager Andrew Sherliker
says, noting just one of the cars Manheim sourced failed to make it back
to Auckland – catastrophic mechanical failure meaning it is being sold for
salvage out of Gisbourne.
The highest achieving car was the
‘Booze Bus’ Holden Commodore,
which went to a member of the public
for $1325, while the lowest price was
for the ‘Squidhunters’ Nissan Bluebird,
of $275.
Sherliker says the exercise has been
well worthwhile for the company, and
they will be involved when the rally
returns next year for an event based out
of Christchurch.
Proceeds from the event are split between the Cancer Council New South
Wales and the Cancer Council NZ.
Isuzu Trucks maintains leadership
in declining market
“We don’t think the slow
start to 2016 is a sign of
dire straits just yet; we feel
that customers are taking
stock of their situation and
re-evaluating before committing to capital expenditure,” he says.
“We’ve come off the
back of two incredible
years in the truck market
where there was the perfect storm of a favourable
exchange rate reflecting in
excellent prices and value
for money, as well as high
demand for new equipment, and high business
confidence,” says Davidson.
Davidson says the dollars
8% decrease against the
yen year on year is significant, and this means the
newly landed stock is more
expensive than the previous stock available to the
market, which is resulting in
some buyer reluctance. Used imported trucks
bounce back
Registrations of used
imported trucks in February 2016 saw an almost
12% lift year on year with
133 units registered, as opposed to 119 in the previous corresponding period.
Year-to-date used
imported truck registrations have grown from 224
to 250.
In the month of February 2016, Isuzu saw 27
used imported registrations followed by Mitsubishi on 26, Toyota on 24,
Nissan on 17, and Hino on
14.
Year-to-date Toyota
leads the used imported
registrations with 52 units,
followed by Isuzu on 50,
Mitsubishi on 41, Nissan
on 32, and Hino with 23. Are you using
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Dealer calls for door to be closed, as Aussie

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