Aerospace Welcome to the Family

Aerospace
Welcome to the Family
This Honeywell Operator Handbook is designed to introduce you to the Honeywell systems on your
new aircraft and provide you with basic knowledge to support your daily operations.
In addition to valuable product overviews and operational guidelines, we have included information
on our service and support programs that will help you to maximize your experience with this
equipment.
Support
Network
Aerospace
Technical Support
Portal
Training
Pilot
Pilot
Gateway
Global Customer Committee
Resources
Quick Start Guide
Aerospace
Business Aviation
Quick Start Guide
This Quick Start Guide contains essential information for getting started with
Honeywell products and services on your new aircraft. Go back to the main page
to browse complete information. This guide links to external websites so you
have to be connected to the internet.
Customer
Portal
Registration
Aerospace
Technical
Support
Important Information
To access any of the services online
at myaerospace.com you need to
Sign in to get your Honeywell ID.
Important Information
Our 24/7/365 technical operations
center is at your service for
immediate resolution of technical
issues.
Technical
Publications
Aftermarket
Services
Important Information
New aircraft receive Free of Charge
training entitlement slots per
product/system good for 2 years
from date of delivery.
Important Information
New aircraft receive tech pubs
entitlement for 12 months of no
charge publications.
Important Information
Protect your equipment, lower the
cost of ownership, and increase the
value and efficiency of your aircraft
with Honeywell Aftermarket
Services.
Direct
Access
Pilot
Gateway
Important Information
Honeywell support Network Mobile
App. Your Honeywell Business
Aviation customer support network
now travels with you.
Important Information
The Honeywell Pilot Gateway is
your one stop shop for key aircraft
information.
AOG
Important Information
Aircraft on Ground.
Our dedicated Support Service
Teams are poised to assist you 24
hours a day, 7 days a week
Worldwide.
Training
Back to Menu
Business
Aviation
on the Go
Important Information
View Honeywell Aerospace
products for various business
aviation aircraft platforms and
models.
Direct Access
Your Honeywell Business Aviation
Customer Support Network
Now Travels With You
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Your Honeywell Business Aviation
Customer Support Network
Now Travels With You
Quickly connect with Aircraft On Ground (AOG)
desks, easily locate and contact your nearest avionics
dealer and mechanical service center; sales managers;
access the Aerospace Technical Support Network for
immediate technical support of your aircraft anywhere in
the world and receive the latest news from Honeywell.
True to its name, the app utilizes GPS data to provide
direct access to Honeywell’s aircraft on ground support,
nearest tech support staff, dealers, service centers, and
other vital Honeywell customer resources. Direct Access
makes it easier than ever for customers to reach out and
find someone who can help them, with just a few touches
on their smart phone or tablet. It gives Honeywell the
ability to respond to our customers’ needs and solve their
problems quicker and more efficiently. The new mobile
app is designed with extensive input from our Global
Customer Committee who acted as beta testers at every
step in the process to ensure that the app meets the real
needs of our customers.
The “Direct Access” App is published and available as follows:
Honeywell Aerospace hosting page:
http://aerospace.honeywell.com/MobileApp
Honeywell App Store:
http://appstore.honeywell.com
BlackBerry/Windows Phones and Desktops (access through device browser):
http://honeywellaero.force.com/bgadir
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Global Technical Operations
WORLDWIDE REACH. WORLDWIDE SUPPORT.
Together delivering solutions
to the global business aviation market
Honeywell
Phoenix, AZ 85234
www.honeywell.com
C61-1115-000-002
April 2014
© 2014 Honeywell International Inc.
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1944 East Sky Harbor Circle
Connecting to Aerospace Technical Support
Global Technical Operations
By Phone:
By Web:
1-855-808-6500 (US/Canada)
1-602-365-6500 (International)
Press #1 for Avionics or #2 for Mechanical
MyAerospace.com
By Email:
[email protected]
Honeywell Aerospace's Global Technical Operations provide
comprehensive and responsive technical support through an
extensive network of experts around the globe.
By App:
(For Business & General Aviation Customers)
Launch the Honeywell Mobile Application
from Tablets or SmartPhones running
Android, Apple, and Blackberry OS
Aircraft On Ground We are Here to Help
By Phone:
Aerospace
Technical Support
Engineering
Performance Solutions
Honeywell's enhanced Aerospace
Technical Support network is your
single-point-of-entry for technical
assistance 24 hours a day. Our global
team of highly skilled field service,
product support and technical support
engineers is dedicated to resolving your
technical issues ... on the spot.
A team of product support engineers provide
timely technical responses to complex field
issues and analysis of reliability data to guide
product improvements. Team members
leverage advanced analytics of fleet
performance and OEM alignment to identify
opportunities for high-impact investigations
and near-term solutions for customer
technical issues. The team serves as the
primary source for improving the long-term
performance of Honeywell Aerospace
products, and they help drive down the total
cost of ownership.
Combining state-of-the-art
communications technology,
streamlined processes and a fully staffed
network of avionics and mechanical
experts ensures that you get immediate
technical guidance and troubleshooting
solutions for all your Honeywell
Aerospace products.
1-800-601-3099 (US/Canada)
1-602-365-3099 (International)
Option #4
Honeywell Aerospace hosting page:
Non-technical Issues Part Quotes, Ordering,
Repair or Warranty
http://aerospace.honeywell.com/MobileApp
By Phone:
1-800-601-3099 (US/Canada)
Honeywell App Store:
1-602-365-3099 (International)
http://appstore.honeyewell.com
Option #1 Spares
Blackberry/Windows Phones & Browsers
access through device browser:
http://honeywellaero.force.com/bgadir
Dedicated
Technical Support
Option #2 Global Data Center,
NavDB, MSP, HAPP
Option #3 Repair & Overhaul
Option #6 Technical Publications
Our global team provides engineering
support to maintenance personnel
through telephone consultation or at
the customer’s facility.
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1-855-808-6500
THE BEST SUPPORT NUMBER YOU CAN FLY.
ONE-CALL
YOU’VE GOT QUESTIONS.
WE’VE GOT ANSWERS.
AND YOU’VE GOT OUR NUMBER.
ANYTIME
At Honeywell Aerospace, the quest for perfection isn’t just about
the products we design and make. It’s also about the way we
support those products, and the people who use them.
Your success depends on keeping the aircraft flying, solving
problems quickly, and knowing immediate technical support is
available – always.
In fact, when we asked customers ‘what is the single most
important service we can provide,’ the overwhelming
answer was 24 X 7 phone support from technical experts
to ensure dispatchability.
So - that’s exactly what Honeywell Aerospace now offers you.
ANYWHERE
1-855-808-6500
One-Call Technical Assistance.
24/ 7
ANYTIME.
FROM ANYWHERE.
HONEYWELL AVIATION INTRODUCES
ONE-CALL TECHNICAL ASSISTANCE.
KEEPING YOU FLYING.
24/ 7
When everything is on the line,
so are we.
Aerospace Electronic Systems
Air Transport Systems
Honeywell International Inc.
21111 North 19th Avenue
Phoenix, AZ 85027
Tel: 602.436.2522
Fax: 602.822.7272
May 2014
www.honeywell.com
© 2004 Honeywell International Inc.
Ver1
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We've rebuilt Honeywell
Technical Support to fit you.
Our one goal in creating the new Honeywell technical
support systems was to put you no more than one call
away from the person with answers – no matter what
the question.
To do that, we completely refigured our technical
support structure. Now, Honeywell Technical Operations
Center staff, Field Service Engineers (FSE,) and Product
Service Engineers (PSE) work together as a cohesive
Global Technical Operations unit. It's a fully staffed
network of avionics and mechanical experts that makes
sure you get immediate technical guidance and
troubleshooting solutions to keep you flying
This design brings you a tremendous depth of
knowledge beyond what any single FSE could provide –
it gives you experience and expertise in every possible
dispatch related area of concern. In fact, prior to implementing this new system,
the people taking your calls at Honeywell had an
average of 8 years experience. Today, you’ll talk to
20-year veterans.
Make the call that connects you to the network, and
you’re matched with an experienced support
professional assigned to quickly resolve your question
and get you safely flying again.
In reorganizing our customer service structure, we
created a dedicated Entry Into Service (EIS) support
team. The team’s sole function is to provide the trouble
shooting, operational guidance, training, and
unforeseen factors support that can come with taking
delivery of a new platform.
The more we help you, the smarter we get.
One number lines you up with it all.
Here’s another advantage the new integrated system has over
the old way of doing things: now, we can collect and share
frequently asked questions and their solutions. So one
customer’s successful interaction with a Honeywell technical
expert has the potential to benefit a world of flight.
Technical support 24/7, experienced full-time
product and support staff, consistent support for
all airlines, and one-number convenience working
together to increase first-call resolution.
Another thing we think you’ll appreciate about the system:
instead of just a select few Honeywell customers having
access to experts, we’re bringing everyone closer to help.
And, the same experts you’ll talk with when you call also
happen to be located throughout every customer region.
So when you need on-site support, Honeywell is there.
Those technical experts work in partnership with AOG teams
to resolve AOGs in the most efficient way available, whether
that means technical support or parts access. A couple more features to win
an airline’s heart.
The conversations we’ve had with airline customers made it
clear – when it comes to product fixes, they don’t want to play
the role of middle-man.
Instead, they want Honeywell to work directly with OEMs to
solve problems, and to hold off on releasing fixes until both
sides agree it’s the right solution.
We think you’re going to like what
happens when you call.
ACCURACY
IMMEDIACY
24/7 SUPPORT
1-855-808-6500
Fair enough. So based on the service calls we collect through
our new service system, we’ll identify potential problem
trends, contact the appropriate OEM, and
get to work on a solution.
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MyAerospace.com Users Guide
MyAerospace.com
Registration Process
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Table of Contents
Getting Your Honeywell ID ................................................................................................ p. 3
Verify E-mail and Password ................................................................................... p. 4
Setting up your MyAerospace Account ............................................................................. p. 5
Associate to a Company Automatically .................................................................. p. 5
Associate to a Company by providing additional information ................................ p. 6
Register your Company ......................................................................................... p. 7
Requesting Access to Online Tools .................................................................................. p. 8
Entering Personal/Additional Information .......................................................................... p. 9
Entering your Aircraft Information ..................................................................................... p. 9
Summary and Request Status .......................................................................................... p. 10
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Honeywell MyAerospace.com
About this Guide
This guide provides step-by-step instructions on the enhanced registration features and user interface available in
the MyAerospace portal.
Getting Your Honeywell ID
Your Honeywell ID is the key to managing the various online tools available on the MyAerospace portal and other
Honeywell websites.
Access to the online tools is available to authorized customers and Honeywell employees, its subsidiaries and
operating divisions, to conduct business with Honeywell.
1
To register go to http://www.myaerospace.com
At the sign in box, select [Register] to start the
registration process.
2
A new window will pop-up, requiring you to
enter your personal and contact information.
Using a company e-mail address
([email protected]) will assist
in accessing the correct account.
3
Enter the requested information
and click the [Register] button
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Getting Your Honeywell ID (cont.)
4
Read the Privacy Statement and select [I Agree]
to continue or [I Do Not Agree] to cancel the
process.
5
A message has been delivered to the e-mail
address entered in your profile, select [Finish].
Check your e-mail inbox for a message from
[email protected]
Verify E-mail and Password
6
The link embedded in the message will direct you to a login screen.
7
Enter your password and select
[Continue].
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Setting up your MyAerospace Account.
8
If your password is correct, a "Welcome
Aboard!" screen will appear.
Select [Let's Get Started>] to continue.
Associate to a Company Automatically
If the e-mail address provided during the registration process matches an existing registered company,
your account will be linked to the company.
If your company is not listed, select [Add an additional company site]
and continue steps in page 7 [Register your company]
9a
Select all options that apply, and select [Continue >].
At this point your association is completed continue at page number 8
[Requesting Access for Online Tools]
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Associate to a Company by providing additional information.
If your e-mail address is not recognized by an existing registered company, you will be asked additional
information to locate the correct account.
9b
Select [Yes], if your company has conducted business with Honeywell or [No] to proceed to
registering as a new company.
In order to obtain your company
information, you must provide an
invoice number from a previous
order placed with Honeywell.
Locate the Sold-To Code and the
Invoice Number.
9c
Select [Yes] if you have this information.
9d
Enter the Sold-To Code and Invoice
Number, then select [Continue >]
If the information is located, you will be
presented with your company accounts,
similar to the screen on page 5.
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Associate to a Company by providing additional information (cont.)
If the information is not located, you will be directed to a previous screen to select [Yes] to enter the data
again, or select [No] for other options.
Select [I need help...] to display a contact form. Enter
detailed information about your case, and any other
information to locate your company account, then
select the [Submit>] button.
Or select [Do not associate me...] to continue to step
[Requesting Access to Online Tools] for limited guest
access until you are associated to a company account.
Registering your Company
To register your company or continue as an
individual user, select one of the following:
If you select [Register Your Company], additional
information such as purchasing information, billing and
shipping address, trade type/DBA, bank information,
trade references, legal and financial information and tax
documentation.
Approval must be granted to users after required data
has been entered. An e-mail notification will be delivered
upon the completion of registration verification and
approval.
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Requesting Access to Online Tools
Select the online tools you want to
access. Tool availability varies for
each user based on associated
company or individual
pre-established profile.
10
Select the [Request] button on the tools
you want to access.
11
Select [Continue] to continue.
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Entering Personal and Additional Information
This section contains your personal information, some of the fields will auto-populate with information
from your Honeywell ID profile.
Create a Passphrase for additional security
when authentication is required over the phone.
12
Enter your primary address. If more than one address is available based on your input
during the registration process (page 5), choose one, then select [Continue >].
Additional information may be required depending on which tools you requested access for, some tools will
require some extra information for you to work with them, or even to rely on the approval or denial of said access.
Entering your Aircraft Information
Depending on tool access selection,
this information may be required
For multiple aircraft, select [Add Aircraft] to enter additional aircraft information.
Select [Finalize>] to complete the registration process.
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Summary and Requests Status
A summary of online tool requests and their status is displayed. Some auto-approved tools will be available for
immediate use. Notifications will be distributed on tool requests requiring further action.
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Aerospace Training Solutions
Courses:
About us:
Honeywell offers system and component
Headquartered in Phoenix, Arizona, Honeywell’s
maintenance courses to supplement the offerings
Training Solutions provides customized training and
of the aviation training industry. A complete list,
support for the aviation industry.
description and schedule of Honeywell Aerospace
offerings are available on the Honeywell Aerospace
Count on Honeywell Training Solutions for the
web site at www.HoneywellTraining.com. Honeywell
technical expertise, knowledge base and decades of
can also provide quotes for customized training
field experience that will help you maximize
packages not listed in the catalog.
operational value and performance of your aircraft.
For course reservations, visit us at
For additional information:
www.HoneywellTraining.com.
Please contact Customer Training Solutions.
Serving customers worldwide:
E-mail: [email protected]
• Air transport
• Business aviation
Telephone: 602-365-2833
• Regional
• General aviation
Fax: 602-365-2832
• Cargo
• Helicopters
• Authorized service
• Military
centers
www.HoneywellTraining.com
• OEMs
• Aviation training
Providing customized
training support to the
aviation industry
C61-0024-000-004
March 2006
© 2006 Honeywell International Inc.
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Honeywell Aerospace
Customer Training Solutions and
Flight Operations Support
21111 North 19th Ave.
Phoenix, AZ 85027
Tel: 602-365-2833
Toll Free: 1-800-601-3099
International: 1-602-365-3099
Fax: 602-365-2832
www.honeywell.com
Count on Honeywell Training Solutions for the
Training courses
From PC-based individual training packages to
technical expertise, knowledge base and decades
• Avionics
complex systems engineering for full flight simulators,
of field experience that will help you maximize
Honeywell Training Solutions offers a comprehensive
operational value and performance of your
• Auxiliary Power Units
(APU)
aircraft.
• Propulsion
When you train, you want the real thing. Flight
• Environmental Control
Systems (ECS)
simulator and training device manufacturers turn to
• On-line and interactive multimedia training
packages
• Real aircraft code running on a PC or laptop
Honeywell for the hardware, source data and
• Custom course design and content development
software, and engineering expertise that assure
timely revisions and the highest fidelity available.
Training providers rely on Honeywell for the
slate of products and services.
• Pilot guides and maintenance manuals
Training levels
courseware, training tools, delivery
• Familiarization
• Factory-based maintenance courses
systems and fresh content that help keep pilots
• Intermediate
• Systems engineering and technical support
• Line maintenance
• Data and software licensing
• Special request
• Hardware components
and maintenance personnel current. Our solutions
enable delivery of the most accurate and realistic
experience outside the cockpit.
• Training device hardware maintenance service
With content from Honeywell’s cadre of technical
and support
pilots and experienced engineers, pilot guides and
maintenance manuals, as well as interactive
Classroom training
computer-based training such as
• Held at Honeywell
facilities
Honeywell’s PC-FMS or PC-CMC,
our training courseware
development services
provide you with
• Available at customer
sites
Virtual classroom offers many benefits:
• Live, interactive, instructor-led distance learning
online
• Up-to-date curriculum; new courses added
continuously
content you can rely
on for all your
• Internet broadcast courses
classroom training
• No travel required
needs.
• Two-hour classes conveniently scheduled for
students
• Global reach
• For more information, e-mail:
[email protected]
technical support, user documentation and instructor
training only available from the source.
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Honeywell backs its robust, flexible systems with the
Aerospace
Honeywell Flight Technical Services
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Honeywell Flight Technical Services
The Honeywell Flight Technical Services (FTS) team promotes Honeywell products and
services through education, customer support, and technical publication creation and
management. The primary focus for FTS emphasizes pilot operations and uniquely serves
the needs of pilots. Experienced ATP-rated pilots are current on the aircraft platforms
they support and provide instructor-led familiarization training for flight operations and
customer training personnel to increase pilot knowledge and safety, and ensure the successful
launch of new products. Our highly-trained staff also holds specialty seminars and provide
web-accessible i n f o r m a t i o n (such as CBT and videos) on Honeywell's innovative products,
Nextgen topics, aviation mandates, equipage requirements and services to customers
around the globe.
Entry-into-Service (EIS) Support
• For operators that have purchased new aircraft or new Honeywell equipment within the
last 2 years.
• Includes operational troubleshooting and support on software or hardware upgrades such
as FMS 6.1, or Primus Elite.
• A FTS program pilot provides this familiarization training to the operator. This familiarization
is conducted via live webinar or may be conducted on site at the operator's location
under special circumstances.
Pilot Familiarization Services
• Operators requesting additional familiarization training on Honeywell avionics products
(FMS, Weather Radar, VNAV, EGPWS, RAAS, Autopilot, etc.) outside the EIS 2 year period.
• All familiarization materials are provided digitally, free of charge. Printed material is available
at a charge to the operator.
• For a listing of available familiarization services or to make a request for training please
contact the Flight Technical Services group at [email protected].
Field Support for Operational Issues and questions
• FTS Program Pilots and training specialists also provide operational input to Field Service
Engineers and the Aero Technical Support team in regard to operational issues.
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Informational Webinars
• Web-based presentations on mandates, products or services that meet operational
needs, and other operational issues that are important to the operator are regularly
broadcast by a FTS Program Pilot or Training Specialist.
• Webinars cover various subjects and are free of charge.
• Recordings of all presented webinars are made and available to operators via the Pilot
Gateway.
Honeywell Operator's Conferences
• During Honeywell Operators Conferences FTS provide breakout sessions for pilots that
focus on products and issues that are important to flight operations. Operator
conferences are held at various locations throughout the year.
Direct-To Newsletter
These are monthly publications designed to provide insight on technical issues affecting the
Honeywell FMS community
Examples include:
- Data link operations
- Navigation database technical updates and loading procedures
- NextGen and Performance Based Navigation updates
- FMS Upgrades and functionality
- Discussion of Operational procedures
- Honeywell Engine and APU operations
Go-DirectTM RNP AR and Data Link Approval Consultancy Services
Honeywell Flight Technical Services provides services to aid the operator in obtaining
LOA and Ops Specs for RNP AR and FANS/ATN data link operations.
- FAA designated RNP AR Consultants provide the following:
- RNP AR support services
- Navigation Database Validation
- RNP Monitoring Program
Train the Trainer Support
• Audit and assist in curriculum development for FlightSafety, CAE, air carriers, etc.
• Provide support for corporate aviation departments to develop pilot training programs
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Honeywell Pilot Gateway, Pilot Gateway.
The Pilot Gateway is an easy to use interface that provides users with free access to
many of Honeywell’s technical publications, videos and other resources tailored to pilots
and easily provides the ability to ask operational questions and provide feedback to
Honeywell. Included in the Gateway are:







Alerts and updates for pilots - Service Information Letters
Documents and Resources – Pilots Guides, Familiarization Videos, GDC Services,
Online learning.
Go-Direct Newsletters
Calendar of upcoming events
Direct access to My GDC
Current News and Updates
Contact Us Link to submit general questions, technical issues questions or leave
feedback
Please contact the Flight Technical Services group either through the Pilot gateway link Pilot
Gateway or by email at [email protected]
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Jeff Holt, Manager Pilot Training
Type ratings: LR-JET, F900/F2000 EASy,
F7X, EMB145, B737
Jeff supports Dassault EASy and GNS-XLS
Email: [email protected]
Phone: (817) 564-3436
Website:
pilots.honeywell.com
Email:
[email protected]
Steve Hammack, Technical Pilot
Certifications: PC-12 NG
Steve supports Pilatus, Primus Apex, and
radar
Email: [email protected]
Phone: (602) 436-2489
Brock Graham, Technical Pilot
Type ratings: EMB-145, ERJ-170, ERJ-190
Brock supports: Embraer, and NZ and Primus
Elite installed on Bombardier, Cessna,
Dassault, Gulfstream, Hawker, and Lockheed
Email: [email protected]
Phone: (602) 436-2471
Robert Erlick, Technical Pilot
Type Ratings: AW139, Bell 206, S70
Robert supports helicopters, engines, and
Sky Connect
Email: [email protected]
Phone: (480) 399-4007
Roger Moore, Technical Pilot
Type ratings: LR-JET, A320, A330, B777,
B787, DC-9/MD-80
Roger supports Airbus & Boeing
Email: [email protected]
Phone: (602) 436-1528
David Rogers, Technical Pilot
Type ratings: CE750, CE680, CE560XL,
G-V, G-VI
David supports Gulfstream, Cessna &
Honeywell FMS (NZ & Epic)
Email: [email protected]
Phone: (425) 516-8654
Bruce Weinsoff, Program Manager
Certifications: PC-12NG
Bruce supports pilot publications and pilot
familiarization video development
Email: [email protected]
Phone: (602) 436-3241
Jim Johnson, Sr. Training Specialist
Jim supports RNP and Go-Direct
Consultancy Services
Email: [email protected]
Phone: (817) 504-3888
Barrie Elliott, Training Specialist
Certifications: PC-12 NG
Barrie supports GA, HAIG, BendixKing, and
Skyforce
Email: [email protected]
Phone: +44 797-0092004
Brandon Burton, Training Specialist
Type ratings: Falcon 900 EASy
Brandon supports datalink, Go-Direct
Consultancy Services, and the Global Data
Center
Email: [email protected]
Phone: (425) 615-5963
Chris Van Cise, Training Specialist
Certifications: PC-12 NG, DHC-6/300 & 400
Chris supports datalink, the Global Data
Center, the Pilot Gateway, and Viking
Email: [email protected]
Phone: (425) 281-2051
Honeywell Aerospace
1944 E. Sky Harbor Circle
Phoenix, AZ 85034
Domestic: 1.800.707.4555
International: 602.365.2180
www.honeywell.com
A60-1174-000-002
October 2012
© 2012 Honeywell International Inc.
Customers Helping Customers
Global Customer Committee
Honeywell Business Aviation
Introduction and Mission Statement
The Global Customer Committee is an independent group of business aviation professionals that works jointly with Honeywell to bring
about improvement in aircraft, equipment, operations and services by seeking input from members on any concerns or questions based
on the operator’s experience, and to represent those topics to Honeywell.
The Global Customer Committee’s mission is to prevent problems from occurring through a free flowing exchange of information between
members and Honeywell, working through a Top 25 action list that is consolidated and prioritized globally.
Operating System – Customers Helping Customers
Committee members include operators, channel partners and pilots specialized in either mechanical or avionics components,
in the following regions: • Americas: 41 members • Europe, Middle East, Africa and India: 20 members • APAC: 19 members
Each region has two face to face meetings every year. In addition, there are two Global Telecoms between meetings.
Collaboration
• Working teams collaborate directly with Honeywell on the highest priority actions from the Top 25 List • OEM Liaisons communicate
with the different Aircraft Manufacturer Customer Advisory Boards to work on issues at the aircraft level
This partnership has produced great results, such as:
• AOG and customer service improvements • Functionality added to Honeywell’s MyAerospace website • Technical fixes resulting in
service bulletins, mechanical and electrical • Direct Access Support Network Directory Mobile App
Americas Leadership
Peter Zeeb
Americas Chariman
503.816.4836
Gordon MacSwain
Mechanical Vice Chair
614.338.4384
Jon Dodson
Communications Vice
Chair
402.479.4250
Paul David Honeywell
Regional C&PS
Director
480.592.4089
Joe Bocsy
Electrical Vice Chair
614.239.5443
Dan Frisone
Operations Vice Chair
440.523.4809
Operators
Andy Reiserr (TX) 817.625.1611
Antonio Gascon (OH) 216.797.8525
Blair Robson (TX) 972.373.3728
Chris Shollenbarger (CA) 812-584-6392
Dan Frisone (OH) 440.523.4809
Dave Craig (MI) 616.510.2320
David McBride (AZ) 480.624.9008
Derek Ellis (CA) 562.490.630834
Fernando Saucedo (MX)+5286663420
Francisco Lyra (BZ) +55.115.090.4136
Fred White (FL) 262.844.0297
Gordon MacSwain (OH) 614.338.4384
Iain McGarva (TX) 214.351.8878
James Grech (OH) 216.523.4811
Joe Bocsy - (OH) 614.239.5443
Joe Howley - (AZ) 203.312.3055
Joe Statt (AZ) 480.64.9000
John Benjamin (MN) 651.336.7554
Jordan Klein (AZ) 602.619.2113
Matt Miller (OR) 503.693-3301
Peter Zeeb (OR) 503.816.4836
Ron Mckune (WA) 206.658-8562
Scott Guetti (AZ) 480.368-1448
Stan Harris (TX) 214.351.8876
Todd Hotes (CT) 860.778.4401
Todd Kretschmar (TX) 214-351-8824
Tony Strausser (AZ) 602.510.3041
Victor Amadio (CAN) 905.673.7711
Walt Foley (CA) 619.665-7300
Walt Foley (CA) 619.665-7300
Willard Sawyer (OH) 330.470.6102
William Mussared (TX) 972.720.2599
Yves Tessier (CT) 917.328.4891
Channel Partners
Chris Christianson - Duncan Aviation - 1800.228.4277
Jack Shields (NH) 603.501.7720
Jonathan Dodson - Duncan Aviation - 402.479.4250
Mike Turner - Standard Aero - 520.290.5696
Todd Smith - Atlas Aircraft Center - 603.501.7722
Industry Organizations
Elias Cotti - NBAA - Wash., DC. - 202.737.4479
Training Providers
Jennifer Bensky - FSI - 316.518.6294
EMEAI Leadership
Antonio Lucchi
EMEAI Chairman
(+31) 10 2984600
Stefano Trevisan
Communications
Vice Chair
(+39) 06 79035213
Adrian Hollenbach
Mechanical Vice Chair
(+27) 8233 91870
Antonio Lucchi
Electrical Vice Chair
(+31) 10 2984600
Matthieu Blouin
Honeywell
Regional C&PS
Director
+420 234 625 575
Operators
Adrian Hollenbach (ZA) 27116591017
Antonio Lucchi (NL) +31 10 2984600
Arnold Leurs (NL) +31 102984618
Bart Hautekeur (BE) +32.65421013
Dean Hawkins (UK) 44.7730527243
Marc Carstens (DE) +49 174 192 8696
Martin Hermansson (CH) +41 613241926
Martin Spiegl (LB) +961 (1) 353 777
Maurizio Di Loreto (IT) +39 0679348609
Osman Deniz (TR) +902124654861
Paulo Pestana - (PT) +351214468438
Stefano Trevisan (IT) +39 06 79035213
Tiziano Albrizio (MT) +356 99369587
Channel Partners
Andrea Weyrich - Aero-Dienst (DE) +49 911 9356 530
Eckhard Schwanzer JAB (CH) +41 58 158 4258 Gerd
Gsanger - Aero-Dienst (DE) +49 91193560
Gunilla Hermanson (SE) +46520291234
Hans-Peter Amacher - JAB (CH) +41 58 158 44 24 HansPeter Schaffluetzel - JAB (CH) +41581588741 Jim Hill Harrods Aviation (UK) +441252525061
Asia Pacific Leadership
Pat Dunn
Asia-Pac
Chairman
+65-9733-4988
Samson Franklin
Honeywell Regional
C&PS Director
+6-012-415-7377
Operators
Chen Hua (CN) +862122353910
Craig Macartney (AU) +61 3 99489337
Glenn Western (SG) +6582283688
Grant Ingall (AU) +61 2 9693 0800
He Jack Junjie (CN) +853 28850243
Kristian Constantinides (AU)+61408949604
Murtaza Hassan (SG) +65 6481 5311
Patrick Dunn (SG) +65-9733-4988
Interested in becoming a member
or submit an
issue to the Committee?
Please visit our website at: http://
committees.honeywell.com.
For more information, please email
us at: [email protected]
Peter Cawthorne (HK) + 852 3126 1000
Peter Docking (AU) +61 82383317
Philip Balmer (HK) +852-3141 2020
Qiu Dong (CN) +867 552 9777 396
Robert Blake Haldeman +886-7-802-5118
Rowena Kwan (SG) +65 64831028
Su Yousheng (CN) 010-84162695
Wang Hao (CN) +86 13940123427
A60-1205-010
June 2015
© 2015 Honeywell International
Inc.
Channel Partners
Gary Dolski - Jet Aviation (SG) +65 6481 5311
Honeywell New Customer Establishment Instructions
The following request for information is required in order to establish a new customer or request
change(s) to an existing customer account. Please read and complete to help us expedite the
establishment of your new or changed account.
Customer
1. Complete Part I (pages 2-4)
2. Upon return of the New Customer Set up Package, please enclose the following to ensure a timely
response:
A) Completed New Customer Account Set Up Form (Part 1) including all signatures.
B) End Use Certificate if applicable
C) Tax Exemption Certificate(s) - Please note if your company is tax-exempt a certificate(s) must be
returned with this information. If a complete tax exemption certificate(s) is not received, Honeywell
must charge sales tax on your invoices. (except for US Government)
3. Return the complete package of the above items to your customer service representative.
Customer Representative
** If setting up an existing customer that is already in an old legacy system, then customer rep will complete
PART 1 (page 2 only) by obtaining the data from the legacy system. The credit application part will not be
required. Rep will also still follow steps 1-3 below.
1. The Customer Representative will complete Part II (page 5). However, please assist the customer in
Part I.
2. Upon receipt of the New Customer Set up Package, review the checklist for completeness. Do not
forward the package until it is complete. Incomplete packages will delay customer account set up.
3. Upon completion of New Customer Set up Package or Change Request return to the Customer
Representative forward completed package or change requests to Global Credit and Treasury
Services. Email address is “GCTS Aero SAP Customer Master,” or Fax # 1-866-483-3242.
Customer Representative Check List
1) ___ The form is complete.
a) Name, address, zip, state, city and country must be complete for at least the sold to account.
b) General Data area must be filled out completely.
c) Sales Data must be filled out completely on required fields.
2) ___ Completed and Signed Credit Application (except for US Government)
3) ___ End Use Certificate if applicable.
4) ___ Tax Exemption Certificate(s) - Please note if your customer is tax-exempt a certificate(s) must
returned with this information. If a complete tax exemption certificate(s) is not received, Honeywell
must charge sales tax on the invoices. (except for US Government)
Back Home
HONEYWELL – NEW CUSTOMER SET UP/CREDIT APPLICATION
Please return completed application, sales tax exemption or value added tax certificate and any additional documents
with your New Customer Establishment Package to the address listed on page 1 of the Instructions.
PART I - Items in Italics are optional. All other requested information must be filled out
completely by Customer
SOLD TO ACCOUNT (purchasing entity) check if this will also be a shipping location in addition to below.
Customer Legal Name:
Street Address:
Zip Code:
City:
Country:
State:
Phone Number: (
)
Fax Number: (
)
E-mail Address:
If member of the European Union, enter the VAT Registration Number
If you are a vendor of Honeywell Aerospace, check
Yes
No
Are you a foreign entity on domestic soil?
Yes
No
If yes, please enter the country:
SHIP TO ACCOUNT
Customer Legal Name:
Street Address:
Zip Code:
Country:
Phone Number: (
)
Freight Forwarder:
Preferred Carrier:
(fill in only if shipping address is different than the Sold To Acct or in addition to the Sold To)
City:
*State:
-
.
Fax Number: (
Account No.:
Account No.:
)
-
*If state change, include a tax exemption certificate if applicable
BILLING ACCOUNT (fill in only if this information is different than the Sold to Acct)
Customer Legal Name:
Street Address or PO Box:
Zip Code:
City:
Country:
State:
Phone Number: (
)
Fax Number: (
)
E-mail Address:
PAYER ACCOUNT (fill in only if this information is different than the Billing Acct)
Customer Legal Name:
Street Address or PO Box:
Zip Code:
City:
Country:
State:
Phone Number: (
)
Fax Number: (
)
E-mail Address:
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TRADE STYLE/DBA
CHECK ONE:
___Proprietorship __Partnership __Corporation __Subsidiary ___ Division __LLC
BANK INFORMATION
________________________________________________________________________________
Bank Name
Account Number
________________________________________________________________________________
Mailing Address
City
State
Zip Code
________________________________________________________________________________
Your Account Officer
Phone Number
Fax Number
TRADE REFERENCES (THREE)
Company Name:
1) ________________________ 2) _______________________ 3) _____________________
Mailing Address:
__________________________ _________________________ _______________________
City & State:
__________________________ _________________________ _______________________
Zip Code:
__________________________ _________________________ _______________________
Phone Number:
__________________________ _________________________ _______________________
Fax Number:
__________________________ _________________________ _______________________
Contact Person:
__________________________ _________________________ _______________________
Annual Company Sales_________________________ Anticipated Monthly Purchases__________________________
Do you have EDI and/or EFT capabilities ____Yes _____ No
Do you prefer to ALWAYS pay by credit card? ____Yes (if yes, no terms will be set for your new acct and all sales orders
will require valid credit card information)
Are you currently doing business with Honeywell?
Yes
Financial Statement Required (check one): ___ Attached
No
If yes: ___________________________________________
Division
Location
___ Will Mail Direct
___ D & B (DUNS #_________________)
Federal ID # (USA only) ______________________ Sales Tax or Value Added Tax ID #_______________________
Resale Certificate, Tax Exemption or Value Added Tax form is mandatory to the completion of this application. Please fax
with documents.
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FINANCIAL RELEASE AUTHORIZATION
I authorize the references named herein, both financial institutions and trade references, to release any financial and
credit information known to them to Honeywell with the understanding that it will be used solely for credit purposes.
Furthermore, if this credit application is accepted, I/We agree to pay for purchases in accordance with the terms and
conditions set by Honeywell.
TERMS OF SALE
Honeywell (the Company) provides agreed goods and services in exchange for payment within terms. It is the
Company’s normal policy to extend payment terms of 30 days from invoice date to qualified applicants. Payment is
expected at the Company’s designated address (specified on the invoice) within 30 days of the invoice date. Thirty (30)
day terms are upheld. Cash on Delivery (COD), Payment Prior to Shipment (PPS) or any other method of payment may
be required pending receipt and review of a customer’s credit application, financials and references.
It is understood and agreed that, once Honeywell has approved the credit application, payment will be tendered
according to the assigned credit terms. Honeywell may take any action required in case of failure to make payment as
agreed. This may include, but is not limited to, use of outside agencies or attorneys. Costs and fees incurred by outside
service agencies or attorneys will be an additional liability on the part of the debtor organization.
STATEMENT OF JOINT AND SEVERAL LIABILITY
Sole Proprietorships, Partnerships, Joint Ventures, Personally Held Corporations
I (WE) agree that the Sole Proprietorship, Partnership, Joint Venture, or Personally Held Corporation indicated below
will pay all invoices in accordance with agreed terms. All signatories for this organization agree, in the event of the
failure of the organization to pay invoices as rendered, to personally reimburse the Company for all liabilities incurred.
Company Name
Authorized Signature
Printed Name
Title
Date
Back Home
PART II - To be completed by HW Customer Representative
Date
Mirror of Customer from Legacy System
Type of Request (check one) New Customer
Legacy System & Acct #
Requestor First/Last Name (customer rep)
Phone Number (
)
Rep email:
Fax Number (
)
Site Name :
Company Code:
Distribution Channel:
Commercial
Government
Both
HW Resolver EID:
Are partial deliveries allowed? Yes
No
Sales office # :
Is customer willing to ship ahead of the initial requested ship date? Yes
No
Sales office(s):
If Yes, how many days?
Shipping Terms (Incoterms) * EXW Seller's Facility is standard policy
Payment Terms * Cash In Advance is standard policy
Price Group 01
Tax Information - All customers will be invoiced indisputable sales tax unless valid Sales Tax
Exemption Certificates are provided with Set Up Package or Address Change Request
Choose only one:
Taxable
Is this a Government Account?
Tax Exempt
Yes
No
If applicable enter the following:
Cage Code
Currency:
Order Pending?
DODAAC
(For sites other than Company Code 1000)
Yes
No If yes, what is the total amount of the order? $
* For GCTSCMA Use Only
SOLD TO ACCOUNT
SHIP TO ACCOUNT
BILL TO ACCOUNT
PAYER ACCOUNT
SHIP TO ACCOUNT
OTHER -SPECIFY
Partner Type
NUMBER
SIGN OFF:
DATE/TIME:
Back Home
UNIFORM SALES AND USE TAX CERTIFICATE
MULTIJURISDICTION
Issued to Seller:
Honeywell
I HEREBY CERTIFY THAT:
Name of Firm (Buyer):
is engaged as a registered:
- Common Carrier
- Wholesaler
- Retailer
- Manufacturer
- Lessor
- Direct Pay
- Other (Specify)
Address:
and is registered with the below listed states and cities within which your firm would deliver purchases to us and that any such purchases are for
wholesale, resale, ingredients or components of a new product to be resold, leased or rented in the normal course of our business. We are in the
business of wholesaling, retaining, manufacturing, leasing (renting) the following:
Description of Business:
General description of products to be purchased from the seller:
State/Local
AL
Registration Number
State/Local
MS
AZ
NE
AR
NV
CA
NJ
CO
NM
CT
NY
DC
NC
FL
ND
GA
OH
HI
OK
ID
PA
IL
RI
IN
SC
IA
SD
KS
TN
KY
TX
LA
UT
ME
VT
MD
VA
MA
WA
MI
WV
MN
WI
MO
WY
OTHER
OTHER
Registration Number
I further certify that if any property so purchased tax free is used or consumed by the firm as to make it subject to a Sales and Use Tax, we will
pay the tax directly to the proper taxing authority when state law so provides or inform the seller for added tax billing. This certificate shall be part
of each order, which we may hereafter give to you, unless otherwise specified, and shall be valid until canceled by us in writing or revoked by the
city of state.
Under penalties of perjury, I swear or affirm that the information on this form is true and correct as to every material matter.
Authorized Signature:
(Owner Partner or Corporate Officer)
Title:
Date:
Note: Complete this form only if claiming tax-exempt status or return a copy of your Resale Certificate and/or
Exemption Certificate with your completed application.
Back Home
HONEYWELL CUSTOMER STATEMENT OF CERTIFICATION
Compliance with United States Export Regulations
The person executing this letter is assuming the responsibility of complying with these obligations both as
an individual and as a representative of the company that he/she represents. Please ensure the signed letter
appears on company letterhead and that all information is complete.
It is Honeywell’s policy to verify the end-use and end-users for all Honeywell product transactions, and in all
transfers of technical data or software. This is to ensure compliance with applicable United States export control
laws and regulations, specifically Parts 736 and 744 of the Export Administration Regulations, as well as with the
laws and regulations of the selling country.
Because the products you are purchasing, or software or technology you are licensing, may be exported and used
outside of the United States and/or the selling country, please confirm the following:
Our general type of business is: _______________________________________________________
Our specific end-use is: ______________________________________________________________
1. I (We) will not sell, export, re-export, divert or otherwise transfer any Honeywell products, technology
or software for use in activities which involve the development, production, use or stockpiling of
nuclear activities of any kind, chemical or biological weapons or missiles, unmanned aerial vehicles, or
microprocessors for military use, nor use Honeywell products in any facilities which are engaged in
activities relating to such weapons or applications, without prior authorization from the U.S.
Government and Honeywell notification. If your request concerns any of the activities listed above,
identify the activity here_____________________________________________.
2. I (We) will not sell, export, re-export, divert or otherwise transfer any Honeywell products, technology
or software to any entity or country subject to U.S. Government approval, including, but not limited
to, Cuba, Iran, North Korea, Sudan, Syria unless otherwise authorized by the U.S. Government. This
also applies for the selling country and their respective Debarred List issued by the Government.
3. I (We) acknowledge that United States law and the selling countries law prohibits the sale, export or
re-export, diversion or transfer, or other participation in any export transaction involving Honeywell
products with individuals or companies listed in the U.S. Commerce Department’s Table of Denial
Orders, the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department
of State’s list of individuals debarred from receiving Munitions List items and other applicable lists,
i.e., Entity List as well as the Denial Person/Company list of the selling country.
4. I (We) will abide by all applicable United States and/or selling country export control laws and
regulations for all products purchased from Honeywell and will obtain any licenses or approvals
required by the U.S. Government and/or the selling countries Government prior to the sale, export, reexport, diversion or otherwise transfer of Honeywell’s products, software or technology.
Signature
Date
Print Person’s Name
Company Name
Title
Address
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Honeywell Tech Pub Request Form
Send To:
Order Date: 00/00/0000
[email protected]
Attention:
Honeywell Technical Publications Team
From:
Mr./Mrs.
Company Name –
Location
Contact Number
Valid Email Address
Subject:
New Request for A/C Platform: Make and Model of A/C
A. Name of Owner/Operator: ___________________________________
B. AC SN: XXXX Tail/Registration #: Current: XXXXX Final: XXXXXX
C. Engine and APU Type: XXXXXX
D. Date of Delivery or Date to be Delivered: 00/00/20XX
E. Pubs to customer need date - : (On or about ) 00/00/20XX
F. Media Type: Online
G. Special Remarks/Comments:
Ship
to:
c/o Full Company Name
ATTN: John Smith
Address
City, State, Zip Code
Phone:
Email:
CC:
c/o Full Company Name
ATTN: John Smith
Address
City, State, Zip Code
Phone:
Email:
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