ShopKey5 Repair Information Training - Linn

Transcription

TM
ShopKey5
Repair Information
Training
© 2008 Snap-on Incorporated; All Rights Reserved
Course Objectives
Introduce the products basic functions as well as the
history of the .com product.
You will learn;
– Differences in the data sets between 1983-2002
model year and 2003 to current
– Navigating Repair information
• Accessing from the Index
• Using Search
– Creating Live Tips and a profile
– Becoming a power user
2
Agenda
ShopKey5.com Overview
– Differences between DVD and .com
– Editorial styles
Features Comparison
– Getting Started
– Search
– Tips
– SVG Wiring Diagrams
– Mode $06 Diagnostics
– Estimator
– TSBs and Recalls
– Maintenance and Fluids
– Quotes
3
Introduction
What is ShopKey5
4
Introduction
Who uses it
5
Getting Started
To open your repair session click
on the tab “Login Now”
6
Getting Started
System and Product
Information Tabs
7
Getting Started
The What’s New tab
displays the most recent
new information added
to Repair and TSBs
8
Getting Started
Print
9
Getting Started
10
Getting Started
Setup
11
Getting Started
Quote Default Settings
12
Getting Started
Shop Information
13
Getting Started
User Access
14
Getting Started
Configuration
15
Getting Started
ShopKey Live Profiles
16
Getting Started
17
Getting Started
Vintage
18
Getting Started
19
Getting Started
Logout
20
Getting Started
Help
21
Getting Started
When the window opens place your cursor on the
drop down button and click-it
Select a year
22
Getting Started
Select a Make…
23
Getting Started
Then select a Model…
24
Getting Started
Access the correct product
From the Tabs or Dropdown
25
Search
Conventional access is through the
indexes on the left of the screen, but
you need to diagnose a ’99 Oldsmobile
Achieve, no start condition
26
Search
27
Search, Spell Check
28
Search, Suggest List
29
Search, Thesaurus
30
Search, Exact match
Adding “quotes” turns off the thesaurus,
converts the search tool into an exact search
tool and will return results only for the words
or the words you have placed in “quotes.”
31
Search
1. What are the 5 user features built into
the Google search tool that make
navigating easier but may not be
obvious to our users?
32
Search
1. What are the 5 user features built into
the Google search tool that making
navigating easier but may not be
obvious to our users?
– Spell Check
– Suggest List
– Context View
– Thesaurus
– Exact Match
33
Search
2. What is the unique feature of our
search tool compared to other Repair
Information providers search tool?
34
Search
2. What is the unique feature of our
search tool compared to other Repair
Information providers search tool?
– Our search tool searches the repair
articles for a search result and not just
categories, sub-categories and
components
35
next
36
Tips
37
Tips
Fundamental Principles of
“ShopKey Live”
• “We are Smarter than Me”
– Tips from 27,000 plus Shops
– Collection of information no one person could
possibly know
• Quick Silver Bullets
– Tips in context with repair information
– Preferred Tech Communication Style
38
ShopKey Live creates
the industry’s only
solution to tie complete
OEM information
together with real-world
technician experience.
Tips
39
Tips
40
Tips
41
Tips, Profile
Be sure to point out
the previous best tips
archive as well as instruction
about the cash giveaway
42
Tips, Profile
Go to setup
43
Tips, Profile
“Click” Profiles
44
Tips, Profile
45
Tips, Profile
Fill out profile
fields
Then click “Create Profile”
46
Tips, Profile
Click the Create
And Manage
Profiles Link
Click on the
Tip Icon
47
Tips, Contributing
48
Tips, Contributing
Make sure you select your profile from
the drop down list.
49
Tips, Rating
Rating
stars
Monitor Review Flag
50
1.What is Shopkey Live Tips?
51
1.What is Shopkey Live Tips?
ShopKey Live creates the industry’s only
solution to tie complete OEM information
together with real-world technician experience.
52
next
53
SVG Wiring Diagrams
54
SVG Wiring Diagrams
Display Icons
55
SVG Wiring Diagrams
The Exit icon closes the Figure Window.
56
SVG Wiring Diagrams
Zoom In and Zoom Out icons
57
SVG Wiring Diagrams
Actual Size (full Screen)
58
SVG Wiring Diagrams
Grab Figure
59
SVG Wiring Diagrams
Previous and Next Figure
60
SVG Wiring Diagrams
Restore
Highlight Color
Hide/Show Highlight
Highlighted Circuit
Highlighted Circuit
61
SVG Wiring Diagrams
Find Icon
Results are Bolded Blue
62
SVG Wiring Diagrams
Print Icon
63
SVG Wiring Diagrams
Keyboard Hotkeys for SVG:
Alt + Mouse activates the grab function to
navigate through diagram
Ctrl + Mouse activates zoom in. Left-click
zooms in or click and drag to select a boxed
area to zoom on.
Ctrl + Shift + Mouse activates zoom out.
64
SVG Wiring Diagrams
Background
• Who is Valley Forge.
65
SVG Wiring Diagrams
Background
– Valley Forge creates, manages and delivers
Wiring Diagrams to the Automotive Industry.
66
SVG Wiring Diagrams
Background
• What does SVG mean.
67
SVG Wiring Diagrams
Background
– Scalable Vectored Graphics.
68
SVG Wiring Diagrams
Background
• Where can you find SVG Wiring
Diagrams.
69
SVG Wiring Diagrams
Background
• Where can you find SVG Wiring
Diagrams.
– Only Through Mitchell1/ShopKey Products.
70
next
71
Mode $06 Diagnostics
Consistent, easy to find, single source look-up
for everything Mode $06
72
next
73
Repair History
Click the Repair History tab to access one
of the last 50 look-ups made. Toggle back
to the previous articles header level.
74
Repair History
From the Repair Article screen go
to the menu tabs and select
Vehicle
75
Repair History
From the new vehicle selection screen place your
cursor on the Repair History link and open the
dropdown to select the vehicle you wish to revisit.
76
Repair History
• What is one of the useful features of the
Repair History Link.
77
Repair History
• What is one of the useful features of the
Repair History Link.
• Using the Repair History link to jump
between vehicles will take you back to the
beginning of the article you were previously
viewing.
78
next
79
Estimator
80
Estimator
Exploded Factory View
81
Estimator
Factory Warranty Time
Mitchell Labor Time
Skill Level
Combination Time
82
Estimator
83
Estimator
1. What is one of the unique features of the
Parts and Labor estimator product.
84
Estimator
1. What is one of the unique features of the
Parts and Labor estimator product.
• One click and you have both Parts prices
and Labor costs, single source information
when assembling estimates.
85
next
86
TSBs and Recalls
87
TSBs and Recalls
88
TSBs and Recalls
89
TSBs and Recalls
• Is there any way to view only the TSBs that
relate to the problem the vehicle was brought
in for.
90
TSBs and Recalls
• Is there any way to view only the TSBs that
relate to the problem the vehicle was brought
in for.
•TSBs can be searched by Category,
Category with Filters or by using Search.
91
next
92
Maintenance
Indicator
Normal
Severe
93
Maintenance
Type coolant into the search box
Click the SEARCH button
The required interval appears.
Place your cursor on the interval and click
it to reveal the procedure
94
Fluids
Fluids Selection
95
next
96
Quotes
Labor hours or Quantities of parts can be
changed by placing your cursor on the
value, clicking and typing in the amount
you wish.
97
Quotes
Click the Print
Tab
Preview the quote before
distributing and then either print
or cancel the quote.
98
Saved Quotes History
99
Thank you for
joining us
100

ShopKey5 Repair Information Training - Linn

Transcription

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