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MARKETING BECOMES HORIZONTAL Yuswohady MarkPlus Insitute of Marketing THE BOOK Ayat-Ayat Cinta Mr. President’s New Job: SALESMAN!!! HORIZONTAL POLITICIAN My.BarackObama.com …and McCain is vertical Melalui My.BarackObama.com Obama mengumpulkan hampir 1 miliar dolar dana kampanyenya dari JUTAAN donatur “gurem” yang bisa menyumbang hanya 5 dolar per orangnya WOW… THAT’S GRASS ROOT MARKETING!!! Obama at Facebook Obama at Facebook Obama has in Facebook 1.7 mio friends McCain has 550.000 friends in Facebook October 2008 Obama at YouTube Senjata Pamungkas Obama: Blackberry Why choose If you can combine? Remember Bush… Remember Bush… HORIZONTAL Politician Goes Horizontal… Politician Goes Horizontal… Politician Goes Horizontal… Politician Goes Horizontal… ANYWAY… WHAT IS HORIZONTAL MARKETING VERTICAL 1 to Many (Mass Marketing) HORIZONTAL 1 to1 (D-base Marketing) Many to Many (Viral Marketing) Consumer Goods i.e. Unilever Banks & Financials i.e. Citibank Community-Driven Products i.e. Facebook i.e. Harley Davidson Company as Broadcaster Company as Partner Company as Connector SITES YOU MUST VISIT www.youtube.com www.metacafe.com www.slideshare.com www.wikipedia.com www.flickr.com www.scribd.com www.facebook.com www.myspace.com www.changethis.com www.secondlife.com THAT’S WHY WE CALLED THE BOOK, CROWD AWAS!!! HORIZONTAL BEATS VERTICAL Britannica vertical; Wikipedia horizontal Windows vertical; Linux horizontal Internet Explorer vertical; Firefox horizontal Getty Images vertical; Flickr horizontal Major label vertical; Indie label horizontal Websites vertical; blog horizontal Mass media vertical, Social media horizontal “One-to-many” vertical; “many-to-many” horizontal Wikipedia beats Britannica Linux beats Windows Firefox beats Internet Explorer Blog beats websites Social media beats mass media Evangelist beats salesman Citizen journalism beats mainstream media “Many-to-many” beats “one-to-many” THE MESSAGE YOU MUST THE MESSAGE The is here Customer COMMUNITY Offline Online 2 Marketing ENERGY Word of MOUTH (MOUSE) THE MANIFESTO WHY “LOW BUDGET HIGH IMPACT”? Janganlah Anda bekerja keras untuk pelanggan. Pelangganlah yang bekerja keras untuk Anda. Adapted from: Robert T. Kiyosaki THE 11 MANIFESTO E= 2 wMC is… #1 NETWORKED #2 EVANGELIST #3 CONNECTING #4 MEMBER #5 EXPRESS #6 FACILITATING #7 AUTHENTIC #8 CULT #9 CONTAGIOUS #10 CONVERSATION #11 CO-CREATION Manifesto # 1 Web 2.0. has unleashed the extraordinary power of NETWORKED customers. Global Web 2.0 Landscape Manifesto # 2 Your customers are EVANGELIST. They are your voluntary sales force. Manifesto # 2 Manifesto # 2 Forum Komunikasi Alumni ESQ MU Fans Club MU Fans Club Manifesto # 3 Your core competence is CONNECTING your customers BCA’s Connected Customers Manifesto # 4 Treat your customer as MEMBER. Find their collective identity, purpose, and passion. Djarum Black: From Zero to Hero Djarum Black: From Zero to Hero Auto BlackThrough Community Manifesto # 5 Person needs to communicate itself, and EXPRESS it’s personal aspirations. Market become human WELCOME TO THE NARCISSISTIC WORLD BLOGGER ADALAH MAHLUK PALING NARSIS DI DUNIA Ini bukan narsis, tapi eksibisionis… Manifesto # 6 FACILITATING is your “reason for being” Manifesto # 6 Marketing is not about SELLING It’s not about ADVERTISING It’s even not about MARKETING MIX It’s about FACILITATING C2C Marketing: The Elshinta Way Manifesto # 7 AUTHENTICITY is your lifetime differentiator HD is authentic, not fake HD is authentic, not fake Iwan Fals is authentic, not fake Manifesto # 8 Your brand is a CULT. Create ideology around it and spread to your believers. The Cult of Mac Law # 8 The Cult of Mac Manifesto # 9 Your products and services should be CONTAGIOUS Products that Advertise Themselves Anthurium PEPSI: BE CONTROVERSIAL PEPSI: BE CONTROVERSIAL Manifesto # 10 Trust is the real currency. Join the honest CONVERSATION!!! Fun Fearless Female Community Manifesto # 11 Engage your most passionate customers to CO-CREATE solutions. WELCOME TO THE WIKI WORLD THE 11 MANIFESTO E= 2 wMC is… #1 NETWORKED #2 EVANGELIST #3 CONNECTING #4 MEMBER #5 EXPRESS #6 FACILITATING #7 AUTHENTIC #8 CULT #9 CONTAGIOUS #10 CONVERSATION #11 CO-CREATION www.yuswohady.com THANK YOU 81