ZM Company Profile - Zavarovalnica Maribor

izkaznica
profile
Osebna
Company
The noble idea that leads us in our work
is to help people in difficulties,
as our slogan says:
“Life goes on, and we
are with you”.
Our vision is to become the Slovene
insurance company offering the highest
quality of services, measured with the level
of satisfaction of the persons insured.
To achieve this, we will have to be less
bureaucratic and more service-oriented;
we will also have to spread beyond the
borders of Slovenia.
We truly believe that joint efforts and
mutual understanding will help us
make these changes and create a new,
modernised insurance company that will
be admired by our customers, employees,
owners and the company.
who are aware that only knowledge,
expert approach and dedicated work
result in reliability and safety that you
require.
01
WHO ARE WE
Who are we?
Company name:
Zavarovalnica Maribor d.d.,
Cankarjeva ulica 3, 2507 Maribor
Date of registration with
the Regional Court:
26 December 1990
Registration number:
1/03762/00
Tax number:
SI44814631
Co. reg. no.: 5063400
Share capital: 55,426,291.38 EUR
Company transaction accounts: SI56 02470-0011030576
with NLB – life insurance
SI56 04515-0001049078
with NKBM – prizma KSNT – 1
SI56 04515-0000512086
with NKBM – other insurance
SI56 0451 5000 1635 055
with NKBM – ZM Zajamčeni KSNT – 2
0451 5000 1786 666
with NKBM d.d. – ZM PRIZMA Hibrid
Help Centre tel. no.: +386 2 2332 100
Fax: +386 2 2332 530
E-mail: [email protected]
Internet: www.ZavarovalnicaMaribor.si
www.ZMprizma.si
www.opa.si
www.zoja.si
www.gorskitek.info
ZM on social media:
blog: blog.zav-mb.si
FB: facebook/zavarovalnica.maribor
Twitter: @ZavMb
Type of insurance company
(activity):
General insurance company
Organisation of the
insurance company: Public limited company
Number of business units: 10
Number of representative
offices: 66
Number of agencies:
267 (Ltd. and IC)
Number of employees
(as at 31. December 2010): 874 (of wich 215 representatives)
Management Board
DRAGO COTAR,
SREČKO ČARNI,
President of the
Management Board
Personnel Manager
Member of the Management Board
DAVID KASTELIC, MSc,
MARKO PLANINŠEC,
Member of the
Management Board
Member of the
Management Board
BORUT CELCER, MSc,
Member of the Management Board
Supervisory Board
Matjaž kovačič,
MANJA SKERNIŠAK,
Chairman of the Supervisory Board,
Shareholder Representative
Member of the Supervisory Board,
Shareholder Representative
Dušan Čeč,
JANEZ KOMELJ, MSc,
Vice-Chairman of the SB,
Shareholder Representative
Member of the Supervisory Board,
Shareholder Representative
Edi Kosi,
ROBERT CIGLARIČ,
Member of the Supervisory Board,
Employee Representative
Member of the Supervisory Board,
Employee Representative
Shareholders of the company
OWNERSHIP STRUCTURE
in %
Small shareholders
0,3254 %
Nova KBM d.d.
50,9963 %
Pozavarovalnica Sava d.d.
48,6783 %
Small shareholders
0,3254 %
Pozavarovalnica Sava
48,6783 %
Nova KBM
50,9963 %
Organisation of ZM – sectors and services
Marketing Sector
Executive Manager: EVGEN LIKL, MSc
Information Technology and
Organisation Sector
Executive Manager: DARKO ŠUŠTAR
Life Insurance Technology Sector
Executive Manager: TOMISLAV ĆAĆIĆ
Internal Audit Service
Property Insurance Technology Sector
Public Relations Service
Assistant Manager: Sebastjan strmŠek
Assistant Manager: uroš pušnik, m.a.
Assistant Manager: boris visočnik
Head: NATALIJA POSTRUŽNIK, M.A.
Financial Sector
Executive Manager:
Head: BORIS PRESKER
Human Resources Management and
Legal Service:
Head: SAMO ČERVEK
RENATA DOLER TISAJ, MSc
Technical and General Services
Accounting Sector
Executive Manager: ANTON VADNJAL
Actuary Service
Head: Aleš Tomažin, MSc
Head: MARJAN MAKARI
Reinsurance Service
Head: Dejan Zdovc, MSc
Our highly ramified branch network
is available all over Slovenia.
If you need us, we are everywhere.
O2
Branch network of ZM
Branch network of ZM
Zavarovalnica Maribor created such a branch network that enables the persons insured
to register and resolve damage claims all over the country, spending as little time as
possible.
Branch network of ZM
in Slovenia
Registered office
Business units
Representative offices
Agencies
Business units ZM
Ljubljana Branch Office
Maribor Branch Office
Dunajska cesta 8, 1000 Ljubljana
Cankarjeva ulica 3, 2507 Maribor
Tel.: +386 1 234 55 00
Tel.: +386 2 233 23 07
Faks: +386 1 234 55 10
Faks: +386 2 233 25 28
E-mail: [email protected]
E-mail: [email protected]
Director: Marko Vilfan
Director: MIRAN KUNST
Celje Branch Office
Slovenj Gradec Branch Office
Ljubljanska cesta 14, 3000 Celje
Francetova cesta 7, 2380 Slovenj Gradec
Tel.: +386 3 428 45 04
Tel.: +386 2 881 27 00
Faks: +386 3 544 31 45
Faks: +386 2 881 27 37
E-mail: [email protected]
E-mail: [email protected]
Director: Florjan Lorger
Director: Peter Slemenik
Kranj Representative Office
Novo mesto Representative Office
Nazorjeva ulica 1, 4000 Kranj
Zwittrova 1, 8000 Novo mesto
Tel.: +386 4 281 80 10
Tel.: +386 7 332 53 30
Faks: +386 4 281 80 20
Faks: +386 7 332 53 31
E-mail: [email protected]
E-mail: [email protected]
Act. director: LEA JERIČ
Director: JoŽe KlobČar
Nova Gorica Representative Office
Ljutomer Representative Office
Delpinova ulica 7a, 5000 Nova Gorica
Prešernova 7, 9240 Ljutomer
Tel.: +386 5 335 90 00
Tel.: +386 2 584 96 70
Faks: +386 5 335 90 15
Faks: +386 2 584 12 42
E-mail: [email protected]
E-mail: [email protected]
Director: Stanislav rijaveC
Director: Boris Lebar
Koper Representative Office
Murska Sobota Representative Office
Cesta Zore Perello-Godina 2, 6000 Koper
Bakovska ulica 2, 9000 Murska Sobota
Tel.: +386 5 611 77 80
Tel.: +386 2 535 12 46, +386 2 233 28 60
Faks: +386 5 639 36 85
Faks: +386 2 535 12 47
E-mail: [email protected]
E-mail: [email protected]
Director with management powers:
Director: JoŽeF BENKOVIČ
Silvana Simič
Our range of services is integral.
You can select either an individual
insurance product or several
products in a package.
03
ZM INSURANCE PRODUCTS
Our insurance products
Personal insurance
Life insurance:
• ZM PRIZMA HIBRID is a type of life insurance with first real active asset management
at the level of an individual policy. Investment strategy is based on the mathematical
algorithm placing assets in the external fund DWS Garant 80 Dynamic and the portfolio
called Sklad ZM Garant. When taking out insurance, the insured chooses the investment
goal between 0 % and 100 % of the net premium paid and the insurance company takes
care each month that the assets are adequately distributed between the two funds,
using a special dynamic asset management system (mathematical algorithm).
The product Risk life insurance (Riziko) which yields high coverage in the event of death
and serious illness can be attached to the saving part of the life insurance product ZM
PRIZMA Hibrid at a favourable price. Furthermore, you can choose between: personal
genetic analysis (DNA) or preventive manager’s examination which are new on the
Slovene insurance market.
• ZM PRIZMA Classic life insurance – combines insurance and saving. The insurance
product is intended for persons between 14 and 70 years of age. Each year,
Zavarovalnica Maribor accrues the corresponding part of profit to the insurance and
thus increases the value of policy and the sum insured.
• ZM PRIZMA Unit-linked life insurance – combines life insurance and saving in
investment funds. It is suitable for all those who require higher returns than those
yielded by classic life insurance. Multiply your savings in different investment
opportunities. You can select between domestic and foreign fund managers and the
internal guaranteed-return fund of Zavarovalnica Maribor ZM ZAJAMČENI.
• ZM PRIZMA Comfort package – is intended for persons between 15 and 50 years of
age who wish to take out insurance for the event of the usual risks and take care of
the financial safety of their close relatives. In addition to high insurance sums, this
insurance product also offers once-off compensations for hospitalisation and pain in
the event of accident, preventive medical examination for managers after two years
and payment of up to 6 subsequent monthly premiums for the case of unemployment.
• ZM PRIZMA Smart investment is a lifelong unit-linked insurance product for adults
aged between 40 and 80. Your assets can be multiplied in three pre-structured
savings schemes or you can design your own savings scheme choosing from a
selection of funds we offer.
• ZM PRIZMA Smart autumn – is a lifelong insurance product for late middle-aged adults
and retired persons between 50 and 80 who wish to take out life insurance for the
event of death. When taking out this insurance, there is no medical questionnaire
or medical examination so that insurance can also be taken out by persons already
having medical problems. Two persons can be insured with a singe Smart autumn life
insurance policy for the event of death;
• ZM PRIZMA Risk Life Insurance – is intended for persons who wish to ensure high
sums insured while paying low premiums. This life insurance only covers the event of
death, with a constant sum insured and does not include a saving component.
• ZM PRIZMA Junior scholarship unit-linked insurance – is a life insurance product
linked to the, the aim of which is to ensure financial safety for a child as the
beneficiary of the insurance policy.
• Golden Key Life Insurance – is a special life insurance product with special-purpose
saving for the benefit of the child. The beneficiary for the case of death or endowment
is a child who may not be older than 13 upon signing the policy.
• Joint life insurance for two persons – the advantage of this type of insurance is
the possibility of taking out one insurance policy for two persons from 14 to 65 years
of age.
• Term life insurance with interval payments – an insured person or a person taking
out this type of insurance coverage can choose between various periods of coverage,
paying out of the agreed portions of benefit and the number of interval payments.
• Annuity insurance – within ZM PRIZMA classic life insurance, life insurance for a
limited period of time with interval payments, and insurance for two persons, the
beneficiary may select the option to receive the insurance money or part of it upon
maturity or the event of loss also in the form of annuity:
–simple life annuity: for the persons who have no dependant close relatives at the
moment when the annuity insurance policy is taken out;
–life annuity with guaranteed payment period: for the persons who have at least one
dependant close relative at the moment when the annuity insurance policy is taken out;
–time-limited life annuity: for all those who wish to increase their monthly income for
a certain period of time, either for financing the studies, repaying a loan, etc.
• PRIZMA FlexPension Plus – is a once-off insurance product with guaranteed payment
of net premium written and earned returns. The DWSFlexPension fund, which is
managed by a reputable German company DWS Investments, offers high returns by
investing in international stock and bond funds.
In co-operation with Nova KBM, ZM offers the following through bancassurance:
• Life insurance for borrowers is an insurance product for the event of a borrower’s
death involving a decreasing sum insured which is being reduced in the course of
insurance, equalling zero at the expiry of insurance period. It is an additional service
provided to those raising a loan, ensuring to both the borrower and his/her relatives
improved security, as the sum insured would be used to repay the outstanding loan
amount.
Accident insurance:
• INDIVIDUAL ACCIDENT INSURANCE;
• COLLECTIVE ACCIDENT INSURANCE;
• ACCIDENT INSURANCE FOR:
– CHILDREN;
– SPORTSMEN;
– PENSIONERS;
– TRAVELLERS;
– FAMILY.
Tourist insurance:
• TRAVEL INSURANCE WITH ASSISTANCE SERVICES ABROAD;
• INSURANCE AGAINST THE RISK OF CANCELLATION OF TRAVELS.
Property insurance
Automobile insurance:
• motor vehicle liability insurance;
– Compulsory automobile insurance (AO);
– Driver’s liability insurance (AO plus);
– Motor racing accidents;
Value added:
– Compensation of first damage;
– Driving licence legal protection;
– AO with assistance;
– Motor vehicle legal protection;
• Comprehensive automobile insurance (Moj kasko):
– Comprehensive insurance
– Partial comprehensive insurance
Comprehensive insurance packages:
– Premium comprehensive insurance package
– Super comprehensive insurance package
– Comprehensive insurance package
– Comprehensive insurance 5 plus package
VALUE ADDED:
– Compensation of first damage;
– AK with assistance;
– “No points”;
– Loss of vehicle value insurance
• Services: Cash payment – immediate payment of claims as a result of injuries
suffered in traffic accidents
Non-life insurance - OPA
• BASIC COVERAGE:
–fire,
–lightning,
–explosion,
–plane crashing,
–storm,
–hail.
• Possible additional risks:
–water leak,
–insurance of commercial movable property,
–vandalism,
–glass breakage,
– ...
Business insurance:
• FIRE INSURANCE OF BUSINESS PREMISES, EQUIPMENT AND INVENTORIES;
• BUSINESS INTERRUPTION FOLLOWING FIRE INSURANCE (ŠOMAŽ);
• EARTHQUAKE INSURANCE;
• MACHINERY BREAKDOWN INSURANCE;
• BUSINESS INTERRUPTION FOLLOWING MACHINERY BREAKDOWN INSURANCE;
• INSURANCE OF COMPUTERS;
• GENERAL LIABILITY INSURANCE;
• MANUFACTURER’S LIABILITY INSURANCE;
• CONSTRUCTION INSURANCE;
• ASSEMBLY INSURANCE;
• INSURANCE AGAINST BURGLARY;
• BUSINESS PROPERTY INSURANCE;
• PROFESSIONAL LIABILITY INSURANCE:
– DOCTORS;
– DESIGNERS, SUPERVISORS AND AUDITORS;
– MEMBERS OF MANAGEMENT BOARDS, SUPERVISORY BOARDS, MANAGEMENTS OF
COMPANIES;
– AUDIT COMPANIES;
– REAL ESTATE AGENTS;
– SURVEYORS;
– EXECUTORS;
– ...
Transport insurance:
• CARGO INSURANCE;
• CARRIER’S LIABILITY INSURANCE;
• SHIPPING AGENT’S LIABILITY INSURANCE;
• COMPREHENSIVE AIRCRAFT INSURANCE;
• COMPREHENSIVE SHIP INSURANCE;
• AIR TRAFFIC LIABILITY INSURANCE;
• LIABILITY INSURANCE FOR THE OWNER OR AUTHORISED OPERATOR OF A VESSEL.
Credit and other financial insurance
Insurance of consumer loans, housing loans, craftsmen loans, forged currencies,
authorised overdrafts on transaction accounts, cash in transit, claims arising from credit
cards, risk of debit card abuse, balances of securities on trading accounts, overdrafts
on transaction accounts, suretyship insurances (e.g. insurance of customs debt) and
insurance of claims arising from cheque operations.
Agricultural insurance:
• LIVESTOCK INSURANCE;
• AGRICULTURAL PACKAGE INSURANCE.
Insurance of house / floor / apartment:
• HOUSE INSURANCE;
• CONDOMINIUM INSURANCE;
• HOUSING EQUIPMENT INSURANCE;
• EARTHQUAKE INSURANCE;
• GLASS INSURANCE;
• INSURANCE AGAINST BURGLARY.
Like bees in a beehive, we also strive to achieve a
common goal. We want to offer our policy holders
the most comprehensive service available.
We can do that because of our financial strength.
04
Financial strength of ZM
Financial strength of ZM
Zavarovalnica Maribor is a member of the Nova KBM Financial Group
and the Pozavarovalnica Sava Group of insurance companies. The latter
connects and integrates the insurance activity while ZM and other members
are looking for synergies in the banking group. The clients, who are in most
cases the clients of the entire financial group, are offered a comprehensive
range of financial services, based on thorough observation of spatial
development. In 2005, joint efforts of ZM and NKBM came to fruition: both
financial institutions offered a possibility of taking out insurance using the
distribution channel tagged “bankassurance”, also in the sales network of
Nova KBM.
Events that marked the year 2010 in ZM
… in the field of recruitment:
• The Supervisory Board of Zavarovalnica Maribor appointed Borut Celcer, MSc,
previously the person authorised by the Management Board, new member of the
Management Board of ZM;
• Lea Jerič became Acting Director of the Kranj BU;
• Branko Tekmec is appointed Assistant Director of the Maribor BU;
• the employees elected new president and new members of the Workers’ Council of
ZM; the new president of the Workers’ Council and thus member of the Supervisory
Board of ZM (as employee representative) is Robert Ciglarič;
… in the area of communications and innovation:
• new product was offered to the policyholders, namely the life insurance product “ZM
PRIZMA Komfort Paket” for persons between 15 and 50 years, with the following
advantages: high payments, insurance, saving and investment at the same time;
payment of up to six consecutive monthly premiums in the event of unemployment, etc.;
• comprehensive automobile insurance was completely updated and modernised (the
new range of “MOJ KASKO” products is now even better adjusted to the wishes and
expectations of the insured);
• we introduced “selective writing” of agricultural insurance as a result of the situation
on the reinsurance market, the technical result of agricultural insurance and the
owners’ expectations of better performance;
• we solemnly opened the doors to our new Claims Handling Centre in Ljubljana (new
business premises mean more comfortable working environment for our employees
and business partners and enable clients to resolve their claims faster);
• our business premises in Štajerski avtodom in Maribor, intended for vehicle claim
assessment, were also renovated and modernised;
• following the successful external audit of the three-year report, we received a full
certificate for a Family-Friendly Company;
• as traditionally, we were the sponsors of Folkart in the scope of Lent Festival in Maribor;
• we signed the contract for the sponsorship of the Golden Fox (women alpine world ski
cup competitions) in Maribor.
The Company’s growth and development
ZM’s PORTFOLIO
in %
Motor vehicle liability insurance
23.6 %
Life insurance
27.4 %
Automobile comprehensive insurance
10.9 %
Non-life insurance
14.9 %
Accident insurance
7.2 %
Other insurance classes
5.9 %
Non-life insurance
14.9 %
Life insurance
27.4 %
Accident insurance
7.2 %
Motor vehicle liability insurance
23.6 %
Automobile comprehensive insurance
20.9 %
Other insurance classes
5.9 %
The portfolio of Zavarovalnica Maribor is composed of both life and non-life insurance,
with motor vehicle liability insurance accounting for 23.6 %, life insurance for 27.4 %,
automobile comprehensive insurance for 20.9 %, other non-life insurance for 14.9 %,
accident insurance for 7.2 %, and other insurance classes for 5.9 % market share of
internal portfolio.
Paid loss ratio
in milion EUR
300
80 %
70 %
250
60 %
200
50 %
150
40 %
30 %
100
20 %
50
Gross claims
Gross premiums
Paid loss ratio
10 %
0%
0
2006
2007
2008
2009
2010
With 57 %, the simple claim ratio is by 9 percentage points lower than the average of the
last five years.
Gross premium per employee
300.000
900
290.000
800
280.000
700
270.000
600
260.000
500
250.000
400
240.000
300
230.000
200
220.000
Number of employees
Gross premium per employee
210.000
100
200.000
0
2006
2007
2008
2009
2010
Highlights from the 2010 operations
• A premium volume of EUR 259,598 million.
• 2.4 % less premium written than in 2009
• Balance-sheet profits totalling EUR 9,005 million.
• In 2010, ZM gathered a premium of EUR 289,400 per employee.
• The market share of ZM among all insurance companies totals 12.4 per cent.
We came to many crossroads and
always found the right way.
We pursue constant improvement.
05
Historical
Highlights of ZM
Historical Highlights of ZM
1833
•
– The beginnings of insurance operations in our area date back to the first
half of the nineteenth century when the town of Maribor had its buildings insured
against fire by an Austrian insurance institution.
•
– Karl Denke in Karl Gerdes, the owners of a coffee substitute factory from
Rače, started operating as insurance agents selling hail insurance. They represented
Mariborska vzajemna zavarovalnica (Maribor Mutual Insurance company).
•
1840
The period before the First World War – Not less then
seventeen insurance agencies opened their branch offices in Maribor. They were
representing insurance companies from Vienna, Trieste, Graz and London. Most of
them operated in Maribor also after the war, when even some more were added to
the list.
1927
•
– In Maribor an insurance company “Ljudska samopomoč” (People’s SelfAid) was established.
Its objective was to help relatives cover the expenses of medical treatments or funeral
services. Already in the first year of its existence the company had ten thousand
insured persons, and less than six years after its foundation their number trebled.
•
– The insurance company operated in the Maribor area and started
a mutual loan society “Ljudska štednja”. Excellent business results led to the
construction of a large building located opposite the railway station (today’s address
is Paritzanska c. 47), which suffered bombing during the Second World War; its
activities expanded by opening a branch office in Ljubljana.
•
– The second Maribor insurance company was “Gospodarsko zavarovalna
zadruga Drava”, which set up its own business premises at Ulica talcev 1, and
opened a branch office in Ljubljana.
•
1937
1939
April 1941 – Because of German occupation, the property of the “Ljudska
samopomoč” insurance company was transferred to the Südmark insurance
company in Graz, Austria.
•
1945
– On the ruins of pre-war insurance agencies and branch offices, two
branch offices of “Državni zavarovalni zavod (DOZ)” (National Insurance institution)
were established: DOZ – Maribor town, and DOZ – the surroundings of Maribor.
•
•
1962
– “Skupna zavarovalnica za okraj Maribor” (a joint insurance company for
the Maribor district) was established due to the restructuring of “Državni zavarovalni
zavod”; it was operating relatively independently even though it was supervised by
“Zavarovalna skupnost Slovenije” (Slovenian Insurance Community). It was carrying
out insurance operations in the territory of the then Maribor District.
1968 – The year of turbulent times all over the world. It was also the year that
brought real independence for the insurance company in Maribor, which was entered
into the register under the title “Zavarovalnica Maribor” (Maribor Insurance Company).
Soon it established its business units also in Celje, Ljubljana, Postojna, Piran and Pula.
•
The end of 1976 – in the seventies, there was a strong political
pressure for mergers. This led to the integration of the two sole Slovenian insurance
companies – “Zavarovalnica Sava” (Sava Insurance Company) and “Zavarovalnica
Maribor” (Maribor Insurance Company) into a joint insurance company called
“Zavarovalnica Triglav” (Triglav Insurance Company). On 1 January 1997 a regional
office Maribor of the Triglav Insurance Company started to operate, but its operations
were limited solely to the Podravje and Koroška regions.
•
The end of 1990 – the wind of change started blowing in Slovenija
and also in the biggest town on the Drava river. The regional office Maribor with two
larger business units (Slovenj Gradec and Ptuj) separated from the Triglav Insurance
Company and started operating under its previous name: Zavarovalnica Maribor
(Maribor Insurance Company).
•
15 December 2000
– the Annual General Meetings of Insurance
Companies Maribor and Tilia adopted the resolutions on merger. But on the grounds
of the lawsuit filed by 17 minor shareholders of Tilia, the implementation of the entry
of the new company into the Companies Register was suspended and later revoked
at the Annual General Meetings of both companies in 2002.
•
2000-2005 – Considerable growth and provision of safety to customers.
•
2007 – ZM became a pilot company for the Slovenian model of the Family-
Friendly Company certification in the Young Mothers/Families Friendly Employment
development partnership.
•
2008
– Zavarovalnica Maribor was voted “Best Large Company in Maribor”, while
Drago Cotar was voted “Best Maribor Manager” by the readers of the “Mariborčan”
magazine. Zavarovalnica Maribor was the first insurance company in Slovenia to offer
ECO automobile insurance – “Be ECO, drive less, pay less”.
2009
•
– Zavarovalnica Maribor was awarded a prize for reaching the finale in the
competition Horus – socially responsible company, which is awarded by the Institute of
socially responsible company and the Slovenian public relations association; moreover,
ZM received a special award for innovation strategy granted by InCoMovement.
•
– Supervisory Board of Zavarovalnica Maribor appointed Borut Celcer,
MSc, previously the person authorised by the Management Board, new member of the
Management Board of ZM.
2010
Published by: ZAVAROVALNICA MARIBOR d.d.