Club Amigo Atlantico Guardalavaca, Holguin

Transcription

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December 10, 2015
Club Amigo Atlantico Guardalavaca, Holguin
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Noteworthy
CONTENTS
REGULAR FEATURES
14 cover story
The Hyatt Ziva Los Cabos is back, and the
all-inclusive property is even fresher than it
was when first opened thanks to a virtually
complete makeover necessitated by
damage from Hurricane Odile a year ago.
“The Love Boat” cast reunite aboard Pacific Princess in the Port
of Los Angeles to celebrate the 50th anniversary of Princess
22 events
travel industry calendar
Cruises. From left: Bernie Kopell (Doc), Fred Frandy (Gopher),
Ted Lange (Isaac), Gavin MacLeod (Captain Stubing), Cindy
Tewes (Julie) and Jill Whelan (Vicki Stubing).
Princess celebrates 50th anniversary
I
t all began 50 years ago with a cruise to Mexico on a
single cruise ship, the Princess Patricia. Fast-forward half
a century and on Dec. 3, Princess Cruises celebrated its
50th anniversary aboard Pacific Princess – better known
as the “Love Boat” – in the Port of Los Angeles. Marking
the milestone was a special appearance by the original
cast of the TV show “The Love Boat,” before the vessel
set sail on a throwback cruise, recreating the very first
itinerary to the iconic Mexican Riviera.
The pilot episode of “The Love Boat” was shot aboard
the 730-passenger Sun Princess, with Pacific Princess and
Island Princess then becoming the primary floating stars of
the show. Later episodes and specials were filmed aboard
many other Princess cruise ships in destinations around the
globe. The show, which aired from 1977 to 1986, went on
to become one of the highest-rated and longest-running
and beloved shows on television, introducing viewers to
modern-day cruising and, in the process, making Princess
Cruises and its ships synonymous with vacations at sea. In
2015, Princess Cruises is the third-largest cruise line in the
world with a fleet of 18 cruise ships taking 1.7 million travellers each year to some of the world’s top cruise destinations.
Anniversary festivities will continue through April 2016.
The Airline Ticket Centre
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SM
company
4 travelcourier.ca | december 10, 2015
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Toronto departures. All prices are gross per person based on double occupancy for 7 nights on all inclusive vacations (unless otherwise specified) and were available at the time of printing.
Seats at the above prices are limited and subject to change without prior notice. Applicable to new bookings only. Not combinable with any other offers. Transportation taxes & related fees
shown must be pre-paid. In-flight service varies by flight time and destination. Flights are with Sunwing Airlines or Travel Service. For full terms and conditions, please refer to the Sunwing
Vacations 2015/16 brochure. 27 Fasken Drive Toronto Ontario M9W 1K6 Ont Reg #2476582 - BC BPCPA Reg# 39606 | 12102015
US CROSS-BORDER BLUES
Weak loonie sees less Canadians heading south
mike dunbar
The damage being inflicted on the Canada-US travel
market by the lackless loonie has yet to bottom out.
In fact, the currency divide is accelerating the decline,
according to the latest crop of figures from The US
Department of Commerce.
In September 2013, some two million Canadians went south
by land or air for a stay of one night or more. By the same
month last year, the total had dropped to 1.8 million, and this
September’s tally was down to 1.6 million.
That’s an 11.6% drop from September last year, but a massive, 16.7% slide from the same month two years ago.
The numbers just released by the department’s National
Travel and Tourism Office, show conclusively that the dollar
difference is intensifying the demand drop month by month.
January numbers were off 1.1% from the same month in
2014. By March, demand had dropped 3.7 percentage points
and the June total brought the year-to-date decline to -6.1%.
And it didn’t stop there. Consecutive shortfalls since then
have driven the market down a full 8.8% since September 2014.
The news is probably worse for tourism operators in
America’s border states, since the bulk of the fall-off is being
registered by the twitchy drive segment.
TRAVEL
COURIER
FOUNDER
W.H. Baxter, 1919-2004
The southbound air segment went down a couple of
percentage points last year as a whole and a further 2.1% to
September this year.
But Canada’s reception industry can take heart from the
fact that northbound traffic is growing at about the same rate
as the southbound market is waning.
continued on page 8
Vol.50 No.48
®
EDITOR-IN-CHIEF
Edith Baxter, [email protected]
PRESIDENT
David McClung, [email protected]
Bob Mowat, Executive Editor [email protected]
Michael Baginski, Editor/Publisher [email protected]
Greg D. Coates, Assistant Editor [email protected]
Mike Dunbar, Quebec Editor [email protected]
Ted Davis, Western Editor [email protected]
Ian Stalker, Staff Writer [email protected]
Ann Ruppenstein, Staff Writer [email protected]
Emily McClung, Audience/Prd. Development Mgr. [email protected]
Dee Ristic, Circulation [email protected]
Tabatha Fernandez-Bradley, Classifieds [email protected]
EXECUTIVE V.P. OPERATIONS
Wendy McClung, [email protected]
SALES & MARKETING:
Earl Lince, Director of International Marketing [email protected]
Rodney Tugwell, Sales Manager [email protected]
Mitchell McClung, Account Executive [email protected]
Florida - North: Gillian Harper [email protected]
Hawaii: Laurie Doerschlen [email protected]
Central & South America: Lillian Martinez [email protected]
Mexico: Paloma Martinez [email protected]
REGIONAL SALES REPRESENTATIVES:
Western Canada: Terry Ohman [email protected]
Alberta: Greg Ohman [email protected]
Quebec & Atlantic Canada: Rodney Tugwell [email protected]
USA: Earl Lince [email protected]
Florida - South: Dino Torres [email protected]
PRODUCTION:
Johnny Koo, Art Director [email protected]
Wayne Labourn, Production Manager [email protected]
Sharron Taylor, Adv. Material Coordinator [email protected]
Dragana Lekovic-Lucic, Senior Design Manager
Wayne McDonald, Michael Mouatt, Production Artists
TRAVEL COURIER is published weekly by Baxter Travel Media at 310 Dupont St., Toronto, Ont., Canada M5R 1V9 Tel.: 416-968-7252,
Fax: 416-968-2377. Single price per copy $2.00 (plus applicable taxes). Subscription Rates: Canada - $60 per year(plus applicable
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continued from page 6
Americans, it seems, are finally aware
of the currency exchange bonanza that
awaits them here.
In 2014, overnight land arrivals rose
1.7%, while the air segment grew six
points. By this September, the US drive
trade was up another 8.8%, and air
arrivals had risen 6.4% for a cumulative
year-to-date market increase of 8%.
And, while the number of Canadians
driving to America is dwindling, the
opposite is true for the number of
Americans queuing up to enter Canada
at border land crossings.
In September this year, the northbound drive segment staying one night
or more rose an astonishing 25.8%. tc
ASTA SLAMS VAGUE
GOVERNMENT TRAVEL ALERTS
With the alerts seemingly coming more
often than ever, the American Society
of Travel Agents (ASTA) has taken the
US government to task for what it calls
vague, generalized worldwide travel
warnings that offer no country-specific
details and that can be confusing to
travellers and risk discouraging travel
across the board. For example, the US
Department of State issued a Worldwide
Travel Alert on Nov. 23, recommending,
among other things, that US citizens
remain vigilant when in public places
and when using public transportation,
to avoid crowds and to be aware of
their surroundings. Canadian governmental alerts are similar in nature.
“While the issuance of the alert was no
doubt well-intentioned, the lack of any
detail particularizing the conditions
in specific countries or regions of the
world is concerning,” said ASTA president Zane Kerby. “Vague, overly broad
warnings offer travellers little in the way
of helpful guidance. In fact, they have
the unintended consequence of discouraging travel everywhere, negatively
affecting the travel industry and the
economy as a whole.”
Travel Professionals International
(TPI) welcomed over 200 of its travel
advisors and their guests, preferred
partners, and staff, to the company’s
2015 annual conference at the Melià
Marina Varadero, Cuba, Nov. 16-20.
With a theme of “New Heights,”
attendees were invited to challenge
themselves and their expectations of
what their TPI business can achieve.
G Adventures founder and keynote
speaker Bruce Poon Tip (l), shown
here with TPI President & CEO
Morris Chia, took the assembled
group on an impassioned and
emotional journey through his views
on philanthropy, relationships, and
business – combined to become
“social enterprise” – and challenged TPI’s travel advisors to remember
that, “people used to buy products from brands. Now they buy products
from people.”
GLOBUS BOOKINGS GENERATE MORE CLIENT COMMUNICATIONS
The Globus family of brands has launched
new initiatives in client communications. Every booking now generates five
client-focused messages at important
stages of the travel process, all including the agency contact info. They will
comprise: a Welcome Notice immediately
after booking; what to know before you
go in the Getting Close message three
months out; e-ticket receipts and luggage
info in the Ready to Go message 30 to
40 days out; Happy Trails will provide
arrival and transfer info two days prior to
departure; and the Welcome Back message will be sent to agents as a reminder
five days after the clients’ return. “Much
of our product is booked many months
– even over a year – in advance, and we
think this is a great way for agents to stay
in touch with their clients in a friendly
and helpful way to ensure they’ve not
been forgotten during that long period between booking and travel,” says
Stéphanie Bishop, managing director for
the Globus family of brands in Canada.
→w ww.agentlingo.ca
HOLIDAY HOUSE, INTAIR COMBINE BOOKING PLATFORMS
TravelBrands has consolidated the Intair and Holiday Network booking platforms.
Travel agents will now utilize the Intair booking engine for all their air reservations
by simply clicking on the Intair logo to access the platform. All past and current
Network bookings will continue to be available via the My Files tool that enables
agents to consult and manage existing Network files, do seat selections, make special
requests, send itineraries, invoices and e-tickets. Agents will earn up to 400 Loyalty
Points on an economy ticket and up to 2,000 Loyalty Points on a business-class ticket
when making bookings online and now by phone. To access the booking engine,
click on Intair on the top left corner at:
→w ww.travelbrandsagent.com
Online subscribers: click
for digital extras
THE HAPPIEST CLIENTS
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Now offering non-stop flights to Dubai, surrounded by the
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Learn more at aircanada.com/agents
AIR
CARIBBEAN AIRLINES
ROUGE
Air Canada rouge is expanding in
Eastern Canada with the addition of
twice-daily seasonal non-stop service
between Toronto and Charlottetown,
PEI beginning May 2, 2016. Flights and
optional Air Canada Vacations (ACV)
packages are available. ACV currently
has seven-day vacation packages
available from Charlottetown to sun
destinations via Toronto from $847
roundtrip, all-in.
In summer 2016, Air Canada rouge
and Air Canada Express will operate
up to 69 scheduled non-stop flights
Caribbean Airlines says passengers
needn’t continually reach for their
wallets. Nazie Mohammed, Caribbean Airlines’ sales executive, Canada, told a Toronto gathering that
Caribbean Airlines passengers won’t
be charged for the likes of headsets, meals,
seat pre-selection and one checked-in bag.
Caribbean Airlines isn’t going to “nickel
and dime” its clients, he continued.
Mohammed also reaffirmed his
carrier’s ties with the travel agency
community, stating that “at the end of
the day, travel agents are still No. 1”
with the airline. Caribbean Airlines,
which began operation in 2007, uses
Port of Spain as its main hub with
Kingston, Jamaica, serving as a secondary gateway.
→w ww.caribbean-airlines.com
each week from Charlottetown to four
destinations across Canada. Air Canada
offers twice daily summer service to
Toronto between May 2 and Oct. 23, 2016
operated by Air Canada rouge with
136-seat Airbus A319 aircraft featuring
premium and economy cabins.
→w ww.flyrouge.com
COPA AIRLINES
Star Alliance member Copa Airlines has celebrated a
milestone in the history of the airline and of Panama
– the arrival of the 100th aircraft in its modern fleet,
a Boeing 737-800 Next Generation, with seating for 16
passengers in Business Class and 144 in the main cabin.
Copa’s fleet now has 77 Boeing 737 Next-Generation aircraft. In April, the airline signed an order for 61 Boeing
737 MAX aircraft, generating a 14% improvement in fuel
consumption above that of the majority of most efficient
single-aisle aircraft. Copa passengers can make connections to 74 destinations in 31 countries in North Central
and South America and the Caribbean through Panama
City, the airline’s hub.
→w ww.copa.com
for digital extras
WHERE
YOU
WANT
TO
BE
Prime Beachfront Location | Luxury All-Inclusive | Oversized Suites | 5-Star Dining | Family Concierge | Royal Service
Exclusively for Adults | The Reserve: a private vacation experience | Romance by Paradisus | Yhi Spa
Life Enriching Experiences | Non-Motorized Water Sports | Unlimited Golf** 1.888.741.5600 | PARADISUS.COM
*Sample all-inclusive from rate is based on double occupancy in a Paradisus Junior Suite category from 11/21- 11/24, 2015. Rates are subject to availability and
may change at any time without notice. Not responsible for errors of omissions. **Golf available at Cocotal Golf Club. Cart & Caddy not included and mandatory.
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COVER STORY | HYATT ZIVA LOS CABOS
Tequila
Time
Hyatt Ziva Los Cabos celebrates reopening
Story and photos by
MICHAEL BAGINSKI
A
fter the storm, the scene of devastation
was enough to “make you cry.” Today,
at the newly reopened and “reimagined”
Hyatt Ziva Los Cabos, a visitor would
hardly know that Hurricane Odile had
laid waste to the resort, as well as much of Los Cabos,
on Sept. 14, 2014.
Except for the odd reminder, such as a dilapidated and
still closed “ooters” in Cabo San Lucas, Los Cabos is again
humming as a high-end sun and fun spot at the tip of Baja
California on Mexico’s northwest coast.
Likewise the Hyatt Ziva Los Cabos, which officially
reopened in mid-September – a full year after Odile – but
only hosted its grand gala on Nov. 19. Close to 1,200 guests
turned out for the affair, including several trade representatives from Canada, who stayed for several days to get to know
the property for the first time, or to see what the resort has
become after renovations, which have subtly altered the Ziva
from its 2013 incarnation following conversion from a Barcelo.
Located on the outskirts of San Jose del Cabo (the quieter
town, compared to Cabo San Lucas, on the southern tip of Los
Cabos), and about 20 minutes from the international airport,
the luxury all-inclusive resort on the Sea of Cortez resort
boasts 591 rooms, every one of which was “touched” in the
renovation.
december 10, 2015 | travelcourier.ca 15
While renovating a resort only a year after opening
obviously isn’t particularly desirable, the exercise did
enable Hyatt and its partner, Playa Resorts, to go further
with the distinctive redesign of the hotel from its former
Barcelo colours, as well as integrating significant structural improvements that will enable it to withstand a
category four hurricane if necessary in the future.
In terms of decor, Hyatt Ziva Los Cabos is inspired by
its Baja surroundings and includes indigenous style wood
carvings, handcrafted mosaics, architectural details that
celebrate the history of the region, and a massive open
air lobby that opens out into the central pool area and,
beyond, miles-long white sand beach.
Additional elements of the resort include:
• 21 premium oceanfront and ocean view two-bedroom
suites;
• 34 swim-up suites;
• Six casual and à la carte restaurants, including Italian
beachfront restaurant with a classic brick pizza oven;
expanded Asian restaurant with a separate Sushi Bar,
Teppanyaki Grill, and a la carte dining in Tatami-style
seating; two International Buffet restaurants, including a unique Mexican Taqueria with its own grist mill;
plus Spanish and French options;
• A Mexican Plaza for dining and entertainment with an
authentic Tequila Bar:
• Sports Bar featuring 16 40-inch HDTVs and all major
sports networks;
• Evening entertainment in a dedicated theatre;
• New KidZ Club complete with its own waterpark and
supervised programming;
• Streamline registration for meeting attendees in a
dedicated meeting and events lobby adjacent to the
resorts 35,000 sq. ft. of conference space;
• Oceanview Zen Spa with a beauty salon, dedicated
space for bridal parties, and expansive treatment
rooms, plus fitness centre;
• Two choices for complimentary wedding celebrations
in beach and sky venues;
• 24-hour in-suite dining, beach butler service,
and tour services provide opportunities for guests
to easily experience the areas many attractions
including deep-water fishing, scuba diving,
world-class golf, and many more thrilling adventure activities;
• Elaborate Mexican craftsmanship including ceramics
and the recreation of ancient cave petroglyphs that are
indigenous to the region.
Playa Hotels & Resorts CEO Bruce Wardinski
says the company is striving to provide an authentic
experience at the Ziva, acknowledging the sometimes negative perception of Los Cabos as “LA south!”
But he adds, “I think of Cabo San Lucas [30 minutes
away],” as that destination. The fortunate thing about
being here in San Jose del Cabo is that it’s a much
more authentic experience... What we tried to do was a
combination of building off San Jose del Cabo and Baja
California.”
To that end, he points to the resort’s decor, architectural design, tequila bar (featuring 83 brands and certified tequila master), food, even the serving of (excellent)
Mexican wines.
“We don’t want to be L.A. What we want to be is
Mexico,” he says.
One guest who was clearly impressed was WestJet
Vacations VP Tim Croyle,
“From the moment I walked into the Hyatt Ziva Cabo, I
was struck by the beauty of the resort,” said the Calgary-based
exec, who attended the opening gala. “From the open air-lobby
with ocean views to the landscaping and pool areas and the
rooms, it has a modern, clean and elegant look.”
He added, “The staff were very friendly and helpful,
consistently delivering ‘Service from the Heart’ [the resort’s
motto].”
Croyle says he would recommend the Hyatt Ziva to families
and adults “looking for a resort with plenty of room to find
your own space to relax, enjoy great food and appreciate good
service.”
The Los Cabos property gives Hyatt’s fast-growing all-inclusive
division six five-star properties in its Ziva and Zilara portfolio (the
two brands are almost exactly the same, but with the distinction
that the former is for all ages, the latter for couples), including two in
Montego Bay, which opened a year ago, and the brand new flagship
Ziva Cancun, which began welcoming guests in mid-November and is
due for formal opening ceremonies in mid-January. More Hyatt properties in the Caribbean, Mexico, and Latin America are in the pipeline
with an announcement of the next locations expected “soon.”
→w ww.allinclusive.hyatt.com
ROOMS
FAIRFIELD INN, KANATA
A 98-room Fairfield Inn & Suites by
Marriott has opened in Kanata, Ont.
The first Marriott hotel in Kanata
provides guests with convenient
access to corporate headquarters, dining, shopping and sporting facilities,
including the Canadian Tire Center a
short walk away. Located 25 minutes
from Ottawa International Airport
and 15 from downtown Ottawa, hotel
guests are also close to local attractions, including Parliament Hill,
Rideau Canal and ByWard Market.
Rooms and suites offer separate living, working and sleeping areas. Plush
mattresses, televisions, microwaves
and mini-fridges enhance the guest
experience. The living area provides
a well-lit work area, ergonomic chair
and entertainment area with a second
FAIRMONT HOTELS & RESORTS
On its 100th anniversary, San Francisco’s
Claremont Club & Spa has become a
Fairmont. Built in 1915, and nestled
at the base of the Claremont Canyon
Regional Preserve, overlooking San
Francisco Bay, the Claremont offers
276 restored guest rooms and
suites, club and spa, and an extensive dining portfolio. Fairmont
conducted a multi-million dollar
capital investment project, to update
the hotel’s facilities and enhance its
castle-like architecture.
→w ww.fairmont.com
television. Complimentary hot breakfast
is available each morning in the lobby
area. Other hotel amenities include an
indoor swimming pool, fitness facility,
guest laundry and valet laundry service,
complimentary WiFi, as well as fax
and copy services. The hotel has
1,480 sq. ft. of event space for functions of up to 40 people.
→w ww.fairfieldinn.com
TOURING
AIR CANADA VACATIONS
VOYAGES GENDRON
Voyages Gendron of Quebec is
offering packages to Park City including seven nights twin-sharing
at Park City Peaks in a standard
hotel room. This includes a daily
breakfast and a six-day Park City
Lift Pass (http://www.ski.voyages
gendron.com/en).
Also, Merit Travel Canada is
Air Canada Vacations has a new Groups brochure that features a full listing of
the tour operator’s hotel products and flight schedules to Mexico and the Caribbean, as well as detailed advantages for leisure, wedding and incentive groups for
all of ACV’s destinations, including the Caribbean and Mexico, Europe, the US,
Canada, Asia, South America, the South Pacific and its Cruise product. Travel
agents will also find information about ACV’s Automatic Group Price Match
Policy, which matches up to $100 p.p. on the competitor price. The brochure
also includes contact information for ACV’s Groups department and an overview
of the ACV&ME loyalty program. Agents who book groups (10 or more travellers)
will earn 5x ACV&ME points.
→w ww.vacv.com
offering packages to Snowbird, including seven nights twin sharing at The
Inn @ Snowbird in a north side studio
room. The package includes a six-day
Snowbird Tram & Chairlift Lift Pass.
→w ww.merittravel.com
for digital extras
DESTINATION | MEXICO / LATIN AMERICA
GOWAY SAYS
SI TO MEXICO
Goway’s reaching out to landlubbers
The latest addition to the tour operator’s
Latin America program is Mexico, with
Goway’s Don Forster telling a Toronto
audience that Goway’s program to that
country differs markedly from what
most other tour operators offer in the
world’s largest Spanish-speaking country. “We’re talking about the other side
of Mexico,” he said of a program that
goes “beyond the beaches.” Goway added
Mexico to its Latin America lineup in
September, and Forster said the bulk of it
focuses on an area ranging from Mexico
City to the country’s frontier with
Central America. Goway is showcasing
the likes of pre-Columbian archeological
sites, natural attractions, Mexican cuisine and colonial cities. Among archeological sites singled out by Forster are
the Mayan ruins of Chichen Itza, which
Forster labelled the “Machu Picchu of
Mexico.” Forster added that Goway
clients can spend two or three days at a
beach resort after their tour ends.
→ www.goway.com
RIU Hotels & Resorts hosted its annual Toronto trade lunch for top
performers last week in conjunction with top Canadian partner, the
Sunwing Travel Group. The low-key affair at the Jazz Bistro was a mix-and
mingle reception and lunch with a short update on the chain’s considerable
growth in 2015, continuing into 2016. Plenty of Sunwing/Signature staff
were on hand to meet the agents and thank them for their support. RIU
execs noted that Signature Vacations is their biggest partner worldwide,
while Sunwing’s Deanna Murphy observed, “We have a special relationship
with RIU.” Shown here are some of the RIU and Signature staff on hand
at the event: (Back row, l-r) Angela Bennett – RIU sales director, Jamaica;
David Wright – Director of Sales for Ontario & Atlantic Canada, Sunwing;
Hugo Aguilera de Alba – Director of Partner Marketing and Business
Development, RIU; Valerie Ward – BDM Ontario, RIU; Larissa Morias –
Sales Director, Dominican Republic, RIU; Sergi Ruiz Pique – VP Business
Development and Partner Marketing, RIU; and (seated l-r), Deana Murphy,
VP Retail Sales at Sunwing Travel Group; and Blanca Jaimes, sales director,
Cancun and Playa del Carmen RIU.
0(;,&2%(<21'7+(%($&+
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LIVE IT TO BELIEVE IT
v isitm exico.com
Book by
15 Dec and
Save 10% **
Transfers & transportation, accommodation, daily breakfast,
archaeological sites & museums, visit Chichen Itza, Merida,
Uxmal, Ek’ Balam, Coba, porterage.
Call Toll Free 877.469.2950 or visit ZZZJRZD\FRPPH[LFR
*Per person, twin. Subject to availability. 10% saving already deducted on select departure dates. Exchange rates as of 9 Nov’15 and subject to change. Single and triple rates available on request. TICO#1543989. 3284 Yonge Street, Toronto, ON.
NEW MEXICAN RESORT
LEAVES GUESTS BREATHLESS
The party has started for the opening of
Breathless Cabo San Lucas, which will
welcome its first guests Dec. 17. Adultsonly Breathless Cabo San Lucas, situated
on Medano beach and near famed Cabo
San Lucas nightlife, offers a mix of luxury
and entertainment for singles, couples
or friends. The 169-suite resort promises
an around-the-clock schedule of parties
and monthly themed special events. From
“sensuality shows to mega dance parties,
the experience will always be high-energy
and vivacious,” AMResorts says. Highlight
amenities include suites with private
terraces offering ocean and marina views;
seven dining options, including buffets,
à la carte grills and a café; five bars and
lounges; two pools; 24-hour complimentary room service; and daytime activities
and live nightly entertainment, including
pool parties, dancing, aerobatic performances, and more
→ www.BreathlessResorts.com
TROPICAL FOODS AWAIT
COSTA RICA VISITORS
The World Tourism Organization says
gastronomy is becoming one of the most
important incentives for travel, and countries should have strategies put in place to
strengthen the quality, variety and uniqueness of the products of their destination.
The Costa Rica Tourism Board, along with
the Costa Rican Chamber of Restaurants
and the National Institute of Biodiversity,
have launched the second phase of their
National Plan for Healthy and Sustainable
Food, which will help Costa Rica promote
its gastronomic products and highlight its
heritage. The program’s purpose is to promote Costa Rican cuisine as sustainable,
considering social, environmental and
economic aspects in all phases of the production, marketing and service. It assists
in training a culinary establishment’s staff
on how to prepare traditional dishes, and
emphasizes using local plants, vegetables
and fruits.
→ www.visitcostarica.com
DECEMBER PRIME TIME FOR WHALE-WATCHING IN CABO
Each winter, hundreds of whales gather
in the warm, calm waters surrounding
the Baja Peninsula. Whale-watching has
become a growing tourism trend, and
Los Cabos is no stranger to receiving
visitors looking for up-close encounters with the ocean’s largest mammals.
To provide guests with a seamless
experience, many hotels in the area
partner with local tour providers to
offer whale-watching packages lasting
through the end of the season, which
begins in December and ends in March.
Of the 11 whale species found worldwide,
eight venture to the waters surrounding
Los Cabos each year, including minke,
bryde, fin, sei, humpback, gray, and blue.
→ www.visitloscabos.travel
December is a good time for whalewatching in Mexico’s Los Cabos region.
OCEAN BY H10 HOTELS EXPANDING IN CUBA
Ocean by H10 Hotels – H10 Hotels’
Caribbean Division – has announced
the expansion of its presence in Cuba
by adding two resorts which will be
opening later this year. In addition to the
existing Ocean Varadero El Patriarca, an
all-inclusive resort located on Varadero
Beach, the new all-inclusive resorts
Ocean Casa del Mar and Ocean Vista
Azul will open by the end of the year.

The 800-room, five-star Ocean Casa
del Mar, located on Cayo Santa Maria,
is on a white-sand beach and will
feature five restaurants, six bars, two
adults’ swimming pools and one children’s pool, a Spa Center, and exclusive
Privilege Club service and suites.

The 470-room, five-star Ocean Vista
Azul in Varadero will offer ocean
views and direct access to white-sand
beaches. The resort will feature six
restaurants, six bars, two adults’ swimming pools and one children’s pool, Spa
Centre, and exclusive Privilege Club
service and suites.
→ www.oceanhotels.net
PLAYA DEL CARMEN RESORT ENHANCED BEFORE WINTER
Gran Porto Resort in Playa del Carmen, Mexico, is taking it up a notch in time for the
winter season with new services, amenities and little extras. The all-inclusive familyfriendly resort has added additional features, including a refresh of the International
buffet restaurant, new stage for outdoor evening theatre shows; enlarged and
improved kids club; more space and lounge chairs on the pool deck; and adult guests
at Gran Porto can enjoy an adult-only day at THE ROYAL Playa del Carmen for
US$30 p.p., THE ROYAL is an adult-only all-inclusive resort, adjacent to Gran Porto
Resort.
→ www.playaresorts.com
115
Destinations
22
Countries
You call it South America.
We call it Home.
Canadian travelers can now enjoy TAM Airlines'
award-winning service from TORONTO* to NEW
YORK with continuing service to SÃO PAULO and RIO
DE JANEIRO. Passengers can also connect in NEW
YORK to LAN Airlines flights to LIMA or SANTIAGO.
These are some of the wonderful benefits of flying
with LAN and TAM Airlines:
•
•
•
•
•
Free baggage allowance**
Full-flat seats in Premium Business Class
Complimentary food and beverages
Individual on-board entertainment
Access to the largest network within
South America, and much more!
**Different baggage allowance may apply based on the
route and/or ticket class
We are LAN we are TAM and together…
We are South America.
2015 © LATAM AIRLINES GROUP S.A.- All rights reserved.
* Flights also available from more cities in Canada
with our partner carriers via LATAM’s gateways in
New York, Miami, Los Angeles and Orlando, with
continuing service to South America.
EVENTS
{Send Submissions to [email protected]}
TRAFALGAR
Travel Talks
Through February dates
For the sixth consecutive year, Trafalgar is inviting agents and their clients
to discover why “Trafalgar is Simply
the Best” at its Travel Talks events.
From November to February, Trafalgar
executives and travel directors will
update guests at events across the
country about its products and 2016’s
“must-see European destinations.”
Attendees can also enjoy complimentary refreshments, exclusive prizes
and booking incentives. Sponsored
by Tourism Spain, clients who attend
a Travel Talk will automatically be
entered to win a trip for two to Spain
on Trafalgar’s nine-day Spanish Wonder
trip, complete with land and roundtrip airfare to Spain. They will explore
every side of Andalusia, including its
Moorish twist, and visit Madrid, Seville
and Barcelona. Details on the upcoming
events can be found at:
→http://trafalgartraveltalk.ca
INSIGHT VACATIONS
Travel Showcase events
Various dates
Insight Vacations is gearing up for the
return of its Travel Showcase events
which are set to be held in 28 cities
across Canada. Working in partnership with Tourism Ireland, Insight
Vacations’ veteran European tour directors will offer presentations designed
to inspire agents’ guests and encourage
them to travel. Those attending the
showcases will also hear from Cris
David, vice-president Carla Brake,
and on select nights in Western
Canada, Global CEO John Boulding
on what 2016 will bring, including
the newly launched 2016/2017 Europe
and Britain Premium and Luxury
Gold programs.
Agents and their clients will also
have the opportunity to save on
their next journey with Insight,
where they can take advantage of
the Showcase Special by saving up
to $400 per couple. In addition, the
clients of agents who attend will have
the opportunity to win a grand prize
consisting of an escorted journey
with Insight, valued at up to $4,000.
Agents will have the opportunity to
win prizes.
For a complete listing of events
and to register online, go to:
→http://bit.ly/1LkryHR
FAMS
{Send Submissions to [email protected]}
INDIA
Through January 5
Services International Ltd. has a
Christmas and New Year’s fam available
through Jan. 5 time frame. The Taj
Mahal Tour is five nights and six days
and based in a Hotel Crowne Plaza in
Delhi. The first day sees participants
arrive in Delhi, where they will be
met and transferred to the hotel. The
second day visits Raj Ghat, the cremation site of Mahatma Gandhi, Red
Fort and Chandni Chowk. Participants
also visit Qutub Minar, built in 1199,
India Gate (War Memorial Arch), and a
modern Hindu temple. They’ll also see
President’s House, Parliament House,
Government Secretariat Buildings and
the Connaught Place shopping centre.
Day three visits Agra to see the Taj Mahal,
Agra Fort and the Halls of Public and
Private Audience. The fourth day tours
Delhi, visiting Lotus Temple, Akshardham
Temple and Sikh Temple Bangla Sahib.
The fifth day is free, and participants
transfer to airport for the trip home on the
sixth day. The cost based on two people
sharing a room is US$293 p.p. The cost
based on one person is US$578. The cost
includes accommodation with breakfasts
and dinners, applicable taxes, transfers/
tours by air-conditioned private chauffeurdriven cars and assistance.
→[email protected]
→w ww.tur.me
KARISMA HOTELS & RESORTS
Various 2016 dates
It’s private butlers, personal concierges
and culinary masters. It’s beachfront
boutique hotels, private villas and
lavish resorts. It’s weddings, honeymoons, romantic interludes and
family time. And it’s clubs for teens
and kids. It’s the Gourmet Inclusive
Experience at Karisma Hotels &
Resorts. Agents are invited to experience it with Karisma’s 2016 fam program designed to train agents on selling the Gourmet Inclusive properties.
Karisma will provide roundtrip transportation from Cancun International
Airport and to all scheduled activities. Dates are as follows: Jan. 20-23,
Wedding FAM; April 20-24, Wedding
FAM; June 8-12, Karisma Gourmet
Inclusive Experience FAM; July 6-9,
Wedding FAM; Sept. 7-11, Wedding
FAM; Aug. 10-14, Karisma Gourmet
Inclusive Experience FAM; Oct. 5-9,
Wedding FAM.
→w ww.karismahotels.com
for digital extras
HOME OF CANADA'S
MOST TRUSTED
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Subscribe today. We're mobile friendly.
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[email protected]
DESTINATION | HAWAII
OCEAN SPORTS OFFERS WHALE OF A TIME
NEW HAWAII CRUISE
BY PONANT L’AUSTRAL
Hawaii is now included in the new
2015/16 cruise schedule by the Ponant
L’Austral, a luxury French cruise liner
that can accommodate up to 264 passengers. The cruises stop in Honolulu,
Lahaina and Hilo before heading to the
Marquesas Islands and French Polynesia.
This mega-yacht has 132 cabins, offering
a subtle blend of luxury, intimacy and
well-being. It has a yacht-like ambience,
refined and personalized service, as well
as gastronomic cuisine.
→ www.ponant.com
Ocean Sports is celebrating the annual
return of the humpback whales to
Hawaii’s waters with the introduction
of five distinct whale-watching cruises.
Featuring expert naturalists, an underwater hydrophone and stable spacious
catamarans, Ocean Sports is the only
company on Hawaii Island offering
two dedicated morning whale-watch
It’s whale-watching season, and Ocean
cruises – a “Snorkel and Whale Watch
Sports is offering visitors several on-theAdventure Cruise” and a “Sail with the
water options.
Whales Cruise” – along with a “Whales
and Cocktails Sunset Cruise.” Morning whale-watch trips offer guaranteed sightings
– see a humpback or cruise again for free through April 15, 2016.
→ www.hawaiioceansports.com
CRUISE HAWAII POPULAR ALTERNATIVE TO FLYING
Hawaii’s cruise industry provides
visitors with an alternate way to see and
experience the Hawaiian Islands. In
2014, there were 125 total cruise ships
carrying 243,390 passengers that came
and toured the islands. As of August
2015, 62,466 visitors had arrived by
cruise ship, while 5,785,746 had come
by air.
To attract more visitors and provide
greater opportunity to visit the islands, a
new online maritime vessel scheduling
system has been created. It integrates
two ports schedules into a single online
system. This will provide greater ease
for cruise lines to port in the Hawaiian
Islands and will provide a boost to
Hawaii’s cruise industry.
→ www.hawaiitourismauthority.org
PASSPORT KIOSKS AT HNL TO EASE CONGESTION
An average of 33 scheduled international flights come through HNL on an average
day, with between 20 and 25 of those arriving during the four hours from 9 a.m. to
1 p.m., said the Hawaii Tourism Authority. The automated entry kiosks will greatly
help to alleviate the congestion for international visitors, says the HTA. Upgrades are
now underway at the Honolulu International Airport that include the installation of
new Automated Passport Control (APC) kiosks. These will ease the customs processing for international travellers, and reduce the amount of time they spend in line.
The DOT anticipates that the APC program will reduce processing time by 30%,
while continuing to maintaining safety and security. Thirty-two APC kiosks are
currently being installed and are to be completed this month.
→w ww.hawaiitourismauthority.org
EARN UP TO US$250 IN CASH
HOTELS IN HAWAII & GUAM
Year-round booking bonuses now available. Visit aquaresorts.com/travelagent
GDS CODE: QU
for digital extras
Sheraton Maui Resort & Spa, Ka‘anapali Beach, Maui
Location, location, location
From Princeville and Waikiki to Ka‘apanali and Kona, you’ll find the perfect destination for
your clients’ next Hawaiian getaway. Choose from our collection of four world-class brands
and 11 distinctive resorts across four islands. Book the Ocean Promotion Plus Package to
receive daily breakfast for two and savings on nightly rates, including Ocean View rooms.
Learn more at starwoodhotelshawaii.com/agents
More Luxury. More Destinations.
pro Join SPG Pro to earn Starpoints® for the travel you arrange for others.
Learn more at spg.com/probenefits.
LEFT TO RIGHT: SHERATON KAUAI RESORT; THE ROYAL HAWAIIAN, A LUXURY COLLECTION RESORT;
THE WESTIN MAUI RESORT & SPA; SHERATON KONA RESORT & SPA AT KEAUHOU BAY
©2015 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. Aloft, Element, Four Points, Le Méridien, Sheraton, St. Regis,
The Luxury Collection, W, Westin and their logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.
DESTINATION | AFRICA
BIRDS OF A FEATHER FLOCK TO THE GAMBIA
GOWAY FLOATS IDEA OF
SAFARI RIVER CRUISE
Goway AfricaExperts has enhanced
its “Magic of Africa” itinerary which
now includes two nights onboard the
Zambezi Queen, giving guests a unique
and luxurious way to enjoy Chobe.
Clients on the Africa Holiday of a
Lifetime will experience the thrill of an
African safari from a private suite aboard
the 45-metre boutique floating hotel.
The Zambezi Queen features 10
suites and four master suites, all including ensuite, private balconies and fans,
full-length sliding shutters, sliding mosquito net doors, and the finest finishes.
The ship has three levels and an air-conditioned lounge, coupled with a small
library. The top level is an entertainment
deck with dining facilities, unobstructed
views, and use of telescopes for exploring
the African nighttime sky, an open-plan
lounge, and bar.
Guests can also experience waterbased game viewing on smaller boats
enabling close-up viewing in an environment where the animals feel comfortable, as well as land-based 4x4 game
viewing in Botswana’s Chobe National
Park, tiger fishing (seasonal) and cultural
tours of local villages. Prices start from
$13,090 and depart from North America
on May 16, July 15, Aug. 26, 2016 and Jan.
15 and Feb. 24, 2017.
→ www.goway.com
The Gambia Tourism Board is promoting the first Gambia International
Bird Festival. Organized with the
Department of Parks & Wildlife
Management, the festival will be in
October 2016, and aims to promote rural
tourism and the conservation of birds.
The five-day festival will be hosted in
Tendaba Camp, close to prime birding
locations, and will feature a wide variety of birding activities, lectures and workshops. The tourist board will also be encouraging tourism beyond the country’s
beaches, including cruises along the River Gambia, visits to its seven national parks
and home-stay holidays.
→w ww.visitthegambia.gm
KENYAN WILDLIFE HERE, THERE AND EVERYWHERE
The Kenya Tourism Board says visitors
to Kenya will have no trouble spotting
Kenya’s famed wildlife, with the board’s
Sue Webb recounting her own recent
Kenya visit to a Toronto audience.
“Within five minutes of landing,
we saw a leopard in a tree, went a little
farther and saw a cheetah and then went
five minutes more and saw a pride of
lions, and I wasn’t even at my camp yet,”
she said. Webb said her lodging included
Richard Branson’s Mahali Mzuri safari
camp – found near the Maasai Mara
National Reserve – which won’t host
more than 24 guests. Those guests stay
in “top-of-the-line” tented accommodations and are unlikely to encounter
people from other lodges, while on safari
in the remote area, she added.
sea of pink
Another non-mainstream lodging
option is Giraffe Manor, located next to
a wildlife sanctuary. Visitors may find
that “giraffes put their heads in [through
Giraffe Manor windows], and you can feed
them,” Webb reported. She said Kenya is
also great for birdwatching, with one part
of the country being home to 11% of the
world’s flamingos, which create a “sea of
pink.” Kenya has 59 national parks and
game reserves and six World Heritage
Sites. Vehicles, camels, bikes and horses
are among safari options. Webb also
praised the country’s cultural diversity,
shown in part through the country’s different languages and varied cuisine. Kenya
visas are available online or on arrival.
→w ww.magicalkenya.com
FAIRMONT HAS FAITH IN NIGERIA
Fairmont Hotels & Resorts will open a 270-room luxury hotel in the Nigerian capital
city of Abuja. With a planned opening in 2019, Fairmont Abuja will be situated in
the heart of the city’s central business district and 30 km from the Nnamdi Azikiwe
International Airport. A close proximity to the new International Conference Centre,
due to open in 2018, will make the hotel a venue for corporate groups, conferences and
social events. Fairmont Abuja will feature 270 guest rooms and suites, Fairmont Gold –
the brand’s hotel within a hotel concept – and approximately 50 branded residences. It
will also boast more than 2,400 sq. m. of meeting and event space, including a ballroom.
→ www.fairmont.com
for digital extras
WIN A TRIP TO
ST. PETE/CLEARWATER
Travel Courier and Visit St. Pete/Clearwater,
along with a host of partners, are teaming
up to give Canadian travel agents a chance
to spend a supercharged week in St. Pete/
Clearwater. To enter the contest, simply
enter online at the address listed below or
fax your entry to the number listed below.
To qualify, entrants must be full-time
accredited travel agents; one entry per agent.
The winner will be chosen at random.
15TH ANNUAL BEST BEACH CONTEST
GRAND PRIZE
One lucky travel agent will win a week’s getaway
for two in St. Pete/Clearwater, courtesy of WestJet,
Sheraton Sand Key Resort and Visit St. Pete/
Clearwater. This includes round-trip airfare to
Tampa International Airport for two aboard WestJet,
seven nights at the Sheraton Sand Key Resort on
Clearwater Beach, two tickets to the Clearwater
Marine Aquarium, Dalí Museum and Chihuly
Collection, plus a $100 dining certificate at the
Palm Pavilion Beachside Grill.
(Some conditions apply, including blackout dates, and travel must
be taken by January 31, 2017. Rooms are based on availability at the
time of booking. Some payments, including departure taxes and
related fees, are extra.)
QUESTION
What is the name of the Dalí Museum
exhibit featuring a pairing of two
creative visionaries?
HINT: Explore VisitStPeteClearwater.com
to find the answer.
TO ENTER
Please fax responses to (416) 968-2377 or enter online
http://promo.baxter.net/contest/visitstpeteclearwater.asp
DEADLINE FOR ENTRY is January 15, 2016
Answer
Name
Agency
Address
Phone
Fax
E-mail
WEST
AB
BC
AIR CANADA ADDS
YVR-DUBLIN SERVICE
Air Canada is adding seasonal
non-stop flights to Dublin, Ireland,
next summer out of Vancouver.
This new seasonal route follows
the recent announcement of several
enhancements at the airline’s Vancouver hub for 2016, including new transborder services to Chicago, San Jose
and San Diego, double daily flights
to London Heathrow, and the only
flights linking Canada to Brisbane,
Australia. The Vancouver-Dublin
flights will be operated three times
weekly by Air Canada’s leisure airline,
Air Canada rouge, with Boeing 767300ER aircraft beginning June 10.
→w ww.aircanada.com
PANORAMA OPENS
NEW BOWL EXPERIENCE
Panorama Mountain Resort in BC has
unveiled a new Taynton Bowl experience. Following the completion of a
major glading project, an additional
60 acres of skiable terrain at Taynton
Bowl are now more easily accessible.
Three main areas of the bowl have
been gladed, and a new access trail
has been built from the Summit Hut
to Never Never Land along the bowl’s
ridgeline. Ski patrols now have greater
access to the area, so they can complete their safety control work and
open it sooner on powder days.
→w ww.panoramaresort.com
ALBERTA HAMLET WELCOMES DAYS INN
A Days Inn & Suites has opened in the Edmonton-area “hamlet” of Sherwood
Park. The hotel features 118 suites in three different styles. Each suite includes
residence-style luxuries such as laminate flooring, granite countertops, living area
with couch and sofa bed, flat-screen TVs, eating table, work desk, and dressing area.
Whether staying in a queen, double-queen or one-bedroom suite, guests will find
a fully equipped kitchen with refrigeration, dishwasher, stove top, microwave oven,
plates and utensils. Additional amenities include free WiFi, free hot Daybreak Café
breakfast, fitness centre, business centre, guest laundry, and free parking.
→w ww.daysinn.ca
BACKCOUNTRY SKILLS
FOR KIDS BY WIEGELE
The eighth annual Mike Wiegele
Children’s Christmas Holiday Ski and
Snowboard Camp will run Dec. 27-31. This
is when kids aged five to 16 will be able
to learn and practice ski and snowboard
skills in the deep powder snow of the
Monashee and Cariboo mountain
ranges, plus learn about backcountry
and mountain safety. Kids get the camp
for free when parents book one of the
three-, five- or seven-day deluxe heli or
heli-cat packages.
→w ww.wiegele.com
ROOM UPDATES UNDERWAY AT PAN PACIFIC VANCOUVER
A full updating of all 503 guest rooms
at the Pan Pacific Vancouver is now
underway, with a target completion date
of early 2016. The refreshed rooms will
exhibit the feel of modern-day Italian
elegance. Included in the new look are
revisions to the 4,000 square metres of
conference and meeting space at the
hotel. This includes the installation
of new state-of-the-art audio-visual
technology, enhancing the entire
conference experience.
→w ww.panpacificvancouver.com
for digital extras
INCENTIVES
ENCORE CRUISES
Encore Cruises is celebrating the holiday season early with a special gift to travel
agentsn – a 1% bonus commission on all bookings. The offer is valid on all new
individual and group reservations (with names and deposits) made by Dec. 31,
on all sailings with any cruise line for travel anytime. And, agents will receive a
total of 500 Loyalty points on each seven-night or longer (five-night or longer for
CroisiEurope) booking made over the phone or they will receive 1,000 Loyalty
points for bookings made online. In addition, agents booking a dynamic air,
cruise and transfers package in Sirev will also be eligible for the 1% bonus commission and will receive 1,500 Loyalty points per reservation.
→w ww.encorecruises.com
TRAVELBRANDS
TravelBrands’ popular “Sun Deal”
game for retailers has been rebranded
“Happy Agents.” New bookings made
by Dec. 31 through all TravelBrands
product lines, including Sunquest,
Encore Cruises, Holiday House,
Fun Sun, Intair, Network, Intair
Vacations, ALBATours, Exotik Tours,
Carte Postale, and Boomerang Tours
are now eligible for up to $100 in
Loyalty Rewards. Once a booking
is complete, agents simply click on
www.travelbrandsagent.com, enter
their booking number and play to
win. Some restrictions apply.
→w ww.travelbrandsagent.com
AIR CANADA VACATIONS
Air Canada Vacations (ACV), in
partnership with Visit Florida, has
launched a contest for agents in
which they can win a trip to Miami
for Pitbull’s New Year’s Eve party.
Through Dec. 13, every time an agent
books a flight or vacation package
to Florida through ACV, they will be
entered into a draw to win a trip for
two to Miami for Pitbull’s Revolution
party. Five lucky winners will be
awarded the prize which includes
round-trip air for two from YYZ or
YUL to Miami, five nights accommodation from Dec. 30 to Jan. 4,
admission for two to Pitbull’s New
Year’s Eve Revolution party and
post-celebrations.
→http://vacations.aircanada.com
TRAFALGAR
Trafalgar has launched a Holiday Gift
Card Incentive for agents. There are four
earning tiers that give agents a chance to
earn gift cards for every passenger they
book on a Trafalgar-guided vacation –
and with each tier, agents earn more.
INSIGHT VACATIONS
Insight Vacations is reminding agents
about its “Insight Bonus Points” program,
allowing them to collect points which
they can redeem to experience an Insight
journey on the company. For every Insight
Vacations booking, agents will earn one
Insight Bonus Point. Five points will
allow agents to save 10% off an Insight
journey, while 15 points will offer a 30%
savings. Once agents collect 25 points, a
free Insight trip will be redeemable when
agents combine the 50% offer and their
50% Agent Discount. Every Insight Bonus
Point is worth an additional 2% reduction
from the confirmed travel agent discount,
and agents can accumulate their points
for up to three years.
→w ww.insightluxurygold.com
BREEZES BAHAMAS
Travel agents and a guest are invited
to a complimentary stay at Breezes
Resort & Spa in The Bahamas. “Come
discover for yourself why our beautiful
for digital extras
The offer applies to bookings made in
November and is valid for all bookings departing from Jan. 1 to Dec. 31,
2016. Trafalgar will track it all, and
agents will receive their gift cards on
or before Dec. 18.
→w ww.trafalgar.com
COLLETTE
Calling all agents. Collette’s “Book
Your Own Bonus” incentive is back.
Agents qualify after their first booking, earn $50 after second bookings,
$100 for third bookings, and $100
per additional bookings. The offer is
valid on new retail bookings made
through March 31, 2016 for departures in 2016 on all of Collette’s
product lines, including Explorations,
Royal Horticultural Society Garden
Holidays and Spotlights. A booking
is defined as a minimum of two full
paying passengers in a double room
or a single passenger in a single room.
There is no limit to the amount of
money agents can earn.
→http://bit.ly/1LmsIzw
resort remains a top choice of
travellers everywhere,” the resort
says. Agents are invited to stay up to
four nights at no charge. Airfare is
not included.
→w ww.breezes.com/rediscover
CAREERS | PROFESSIONAL SERVICES | BUSINESS OPPORTUNITIES
SellOffVacations.com is looking for
Travel Counsellors in all locations
across Canada!
RESPONSIBILITIES:
QUALIFICATIONS:
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We would like to thank all who apply, however only those who meet the qualification will be contacted.
SellOffVacations.com is an equal opportunity employer.
Leading Travel company
Over 37 years in business
Dedicated to customer satisfaction
98% employee retention
Innovative and progressive
We are currently hiring the
following positions
Reservations Agents
• Exceptional customer services skills
• Excellent communications skills
• Strong influencing skills
• Proficiency in Sabre and Amadeus
• Ability to work shift hours, evenings,
weekend and holidays
• TICO certified
Ticketing Agents
• Strong knowledge of air and ticketing market
place
• Ability to process ticket exchanges and
research ticketing rejects in GDS
• Strong knowledge of Fares & Pricing a must
• Proficiency in Sabre and Amadeus
• Ability to work shift hours, evenings,
weekend and holidays
• TICO certified
Please send your resume to
[email protected]
To advertise: [email protected]
CAREERS | PROFESSIONAL SERVICES | BUSINESS OPPORTUNITIES
Celebrating
our
2-year
anniversary!
EXPLORE OUR WEB SITE!
Travelindustrypersonnel.com
AND FIND OUT HOW WE CAN HELP YOU
We are celebrating over 25 years of recruiting for the
travel industry throughout Canada.
Our service is free to candidates. We maintain strict
confidentiality for both candidates and clients.
Or contact us:
Tel: 905-542-2989 or 1-800-717-4917
E-mail: [email protected]
Member of
Advertise where
travel professionals
look first for new
opportunities:
CHANGE IS GOOD.
A brand name your customers recognize and trust.
A supportive environment with a true, family-style, feel.
There’s nothing to lose by having a conversation.
Travel Courier and
Travelbestjobs.com
Hire the best candidate
for the job.
Contact:
[email protected]
or 416.968.7252
To advertise: [email protected]
CPBC#2790 TICO#50016384 OPC#
#7
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target the travel industry.
Our audience includes
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Realize your potential. Give us a call.
flightcentreassociates.com | 1 844 213 2731
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VOLUME 1 • ISSUE 2