HealthShare NSW and eHealth NSW News 2015 March Issue

MARCH 2015
Contents
Chief Executive’s message . . . . . . . . . . . 2
HealthRoster roll-out
imminent (continued) . . . . . . . . . . . . . . . . . . 2
Expo returns after recordbreaking 2014 event . . . . . . . . . . . . . . . . . . . 3
Board update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Communication is key! . . . . . . . . . . . . . . . . 4
HealthShare
news
HealthRoster
roll-out imminent
Clinical staff applaud new
line of theatre linen . . . . . . . . . . . . . . . . . . . . 5
Top marks for
Quality Assurance . . . . . . . . . . . . . . . . . . . . . . . 6
Closing the gap,
little by little . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Staff profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Sweet charity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Major metros to get new meals . . . . 9
Arm yourself for flu season . . . . . . . . . . 9
 Check out our
website at
www.healthshare.nsw.gov.au
If you’ve
got a story
or feedback
for HealthShare News,
please contact Karen Fontaine
on 8644 2246 or email karen.
[email protected]
Work has started on the roll-out of
HealthRoster across HealthShare NSW,
with the first of three groups getting
the new state-of-the-art system in just
a few months’ time.
Tracy Zammit, Manager of Workforce
Transactions and project manager for
the implementation of HealthRoster,
has been meeting business unit
managers from across the state to talk
about the impacts of the project and
commence gathering data on staff
to be transitioned to the new online
rostering system.
An eHealth NSW project, HealthRoster
has been specifically built to meet the
rostering needs of all NSW Health, and
will replace the ageing Kronos system
with a uniform statewide system. It has
been configured to share information
with the StaffLink HR and payroll system,
so that the two systems are aligned.
“The feedback from the meetings
has been very positive,” said Tracy.
“Everyone loves the functionality of
the system and can’t wait to use it to
its full potential.”
Given the size and breadth of the
organisation, HealthRoster will be
delivered to HealthShare NSW in a
staged approach, with Linen and
administration staff going first,
Continued page 2
Continued p2 æ
HealthShare News
HealthShare News
March 2015
March 2015
Chief Executive’s message
“Those who cannot change their minds
cannot change anything.”
This quote – by George Bernard Shaw,
the Irish playwright and co-founder
of the London School of Economics, a
renaissance man with a lifelong interest
in healthcare – is a favourite of mine.
I’m sharing it given how apt it is in light
of the work currently underway on an
important initiative that aims to foster a
more constructive workplace culture at
both HealthShare NSW and eHealth NSW.
As Workforce Director Paul Gavel
puts it, the Leadership Charter is “our
roadmap for providing leaders with a
I couldn’t agree more with Paul that,
given the growing complexity of
our work environments, leadership
now needs to be a collective
process that is spread throughout
networks of people. What we need
is leaders who can thrive in highly
ambiguous, unpredictable and diverse
environments and are therefore
self-aware, adaptable, flexible,
collaborative and able to lead change.
In our recent culture survey, staff told
us that the number-one need for
development is in the area of leadership.
What we need at HealthShare NSW
and eHealth NSW is to not only develop
leaders but a leadership culture that
enables others to lead.
Work is underway to foster that kind
of culture and to develop leaders
(and future leaders) who demonstrate
accountability for their own growth
and development and the collaboration
needed for constructive leadership
styles to flourish throughout the
organisations.
Have you seen our
new website?
Our Leadership Charter is yet another
initiative of our Organisational
Development team, and I am following
its implementation with great interest.
In my opinion, the best way to
improve – to really improve, not merely
pay lip service to it – is through some
serious soul-searching and hard work.
Undoubtedly, how an organisation is
led affects people’s job satisfaction,
engagement, trust in management,
commitment, individual and team
effectiveness, as well as the culture
and climate of the organisation and its
performance.
The charter is to be driven by the
Executive to all levels of leadership.
It’s in our collective best interest to
do all we can to foster the kinds of
behaviours and skills that are essential
to a constructive workplace culture
and the achievement of our people,
customer and service goals.
Michael Walsh
Acting Chief Executive, HealthShare NSW
HealthRoster roll-out imminent
Keep up to date with the latest
news and highlights on the
Expo and the Service Awards via
www.hsnsw-ehnswexpo.
health.nsw.gov.au
Planning is well underway for the
2015 HealthShare NSW and eHealth
NSW Expo, returning after last
year’s record-breaking event
attended by more than
1,000 delegates.
On Friday 14 August, the 2015 Expo
will return to Rosehill Gardens,
Rosehill, a venue which proved highly
popular with attendees in 2014.
From page 1
Bankstown Food and Hotel Services,
Newcastle Linen, and Recruitment
and Employee Transactional Services
Page 2
(RETS) have been working with
Workforce in recent weeks to test the
system prior to the roll-out.
“I’m grateful that these business units
have put their hands up to help and early
indications are positive,” said Tracy.
Roster creators, administrators and
approvers are required to undergo
æ
followed by Food and Hotel Services
Southern in stage two, and finally
Food and Hotel Services Northern
as well as Service Centre Westmead
customers (NEPT, MoH Corporate)
transitioning in stage 3.
Contents
HealthRoster training and dates will
be provided in the near future.
If you have any immediate queries,
please contact Tracy Zammit at
[email protected].
Information on HealthRoster is available
on the HealthShare NSW Intranet at
http://intranet.hss.health.nsw.gov.au/
about/ehealth/corporateit/rostering
This year’s theme of Caring.
Collaborating. Innovating. captures
the breadth, vision and values of
HealthShare NSW and eHealth NSW.
The Expo will feature a range of
inspiring speakers who will explore
these ideas and demonstrate ways in
which we work in partnership with
our customers to help them deliver
the best care possible.
Our ever-popular exhibition space will
showcase the latest in shared service
delivery and leading-edge eHealth
programs, with expanded floor space
to accommodate the growing number
of our external business partners keen
to share their latest work, ideas and
innovations.
Now in its sixth year, the HealthShare
NSW and eHealth NSW Expo has
grown to become the largest event on
the NSW Health calendar, providing
delegates with unmissable networking
and knowledge sharing opportunities.
Now is the time to start thinking
about how you and your team can be
involved this year to showcase your
services, programs and achievements
to delegates. Register your interest via
[email protected]
æ
clear guide on the leadership standards
and behaviours needed to create the
workplace culture that will effectively
deliver our strategic goals”.
Expo returns after recordbreaking 2014 event
Contents
Keep an eye out during the
coming weeks for the opening of
nominations for the HealthShare
NSW and eHealth NSW Service
Awards.
This exciting annual event, now
in its third year, will celebrate our
highly esteemed award winners
from across the both organisations
at the conclusion of the Expo,
followed by a twilight cocktail
function at the venue.
Page 3
HealthShare News
HealthShare News
March 2015
March 2015
In late 2014, the HealthShare NSW
Board welcomed its second Chair, Dr
Kerry Schott.
and distribution function to the new
service provider, Onelink.
Dr Schott has a distinguished career
in both the public and private sectors
and extensive Board experience as
both a member and Chair. Professor
Phil Harris was thanked for acting as
interim Chair and seamlessly guiding
the Board through the latter part of
2014 and into the hands of Dr Schott.
Discussions at the most recent Board
meeting on 5 February centred
around overpayment debt recovery,
business intelligence and performance
reporting improvement, EnableNSW’s
involvement in the National Disability
Insurance Scheme (NDIS) trial in the
Hunter area, HealthShare NSW’s
Continuous Improvement Framework,
and an update on the future state
A presentation was given to members
regarding the progressive move to a
new activity-based costing model for
Service Centres, including payroll and
financial transactional services, and
some patient food services.
Clinical staff at Auburn Hospital
have become the first to adopt a
new line of surgical drapes in the
reusable barrier theatre linen range,
which HealthShare NSW designed in
conjunction with suppliers.
A presentation was also given
updating the Board on the work
which has been done around the
Workplace Culture Program in the
past 12 months and future plans.
With barrier linen gowns already
popular among clinicians around the
state, surgeons and nursing staff at
Auburn Hospital have enthusiastically
adopted the drapes that cover patients
during surgery.
Dr Kerry Schott
Customer Engagement Model which
is currently being progressed.
Additionally, members were briefed
on plans within Procurement and
Logistics to transition the warehousing
At all recent meetings, members
received reports on standing items
including Financial Performance,
Operational Performance, Enterprise Risk
Management, Work Health and Safety,
Workforce Diversity, and the Audit
and Risk Management Committee.
Communication is key!
Samantha Norris of the Communications team is
conducting an organisation-wide review of customer
communications, and offers the following tips when
communicating with customers:
5. Involve the Communications team early for help
with strategic communications planning, material
production and issues management support.
Page 4
æ
1. Know your audience – think about how they
consume information, the language they use and
what’s important to them and tailor your information
accordingly.
2. Consider language and tone – the technical language
we use to communicate internally isn’t always suitable
for customers with limited knowledge of our processes.
When in doubt, plain language is best, so avoid overly
long sentences, jargon and acronyms.
3. Be proactive and collaborative – people are much
more receptive to change if they receive information
early and often.
4. B
e accessible and accountable – include contact
information so your audience can seek further
information and support if needed.
Contents
Clinical staff applaud new
line of theatre linen
PowerPoint design guide
Delivering a PowerPoint put together with no
attention to content or visual appeal is like turning
up to an interview in a t-shirt and thongs. See the
Communications Hub intranet page for tips on how
to prepare professional and engaging PowerPoint
presentations.
Barrier linen now comes pre-packed
and ready for a range of different
types of surgery, including Ear Nose
and Throat and gynaecological.
“Clinicians like the faster set-up and
clean-up for surgery that the new
drapes allow,” said Project Officer
Kylie Summers.
“There is no need to clamp these
drapes – they are lighter weight than
conventional cotton drapes and are
fixed to each patient with doublesided tape, which reduces leakage.”
Kylie said the ease of use of barrier
linen means savings in time and costs
for hospitals. The drapes will soon be
rolled out in other hospitals.
The adoption of the entire reusable
barrier range in NSW hospitals is
progressing extremely well, said
John Wragg, Manager Resources
and Service Performance for
Linen Services.
“Hospitals are showing great interest
in and enthusiasm for the benefits of
the product, including ease of use,
The reuseable barrier linen
is chipped and tracked to
ensure the linen is discarded
after 100 washes
malleability and reduction of waste,”
said John.
“A number of hospitals are already
using the reusable barrier gowns
including John Hunter and Royal
Prince Alfred Hospitals. Blacktown
and Mount Druitt Hospitals are also
interested in the draping systems,
which will convert all the linen
requirements in theatres,” said John.
“Clinicians and managers are pleased
that Linen Services has shown such
initiative in introducing this lightweight
product which offers greater protection
and usability while cutting waste.”
Both Newcastle and Parramatta Linen
Services are equipped to service
reusable barrier linen. They provide
the required washing techniques and
use Radio Frequency Identification
chip scanning to ensure the linen is
discarded after only 100 washes.
“Tamworth, Wagga, Lismore, Illawarra
and Orange Linen Services will soon
æ
Board update
Contents
A young patient becomes the first
to undergo Ear Nose and Throat
surgery at Auburn Hospital using
the new barrier linen drapes
be equipped to offer the product as
well,” said John.
“The barrier linen meets the AAMI
level 3 standards. A long robust
tendering process was entered into
with the Parramatta procurement
team including Maryanne Sullivan and
Nereda Daw who have been extremely
supportive and helpful in obtaining
two suppliers, Retex Australia and
Polar Agencies. These two suppliers
are among only a few who can attain
the standards required and offer
support in this very critical field.”
Page 5
HealthShare News
HealthShare News
March 2015
March 2015
Top marks for Quality Assurance
Closing the gap, little by little
After a gruelling two-day examination of its process and
procedures by an external auditor, Food and Hotel Services’
Quality Assurance (QA) has received top marks.
Service Improvement - as well as Business Partners from
Workforce and Risk Management showcased Food and Hotel
Services’ achievements.
With patient safety at its heart and using best practice, Quality
Assurance encompasses a myriad of safe work processes and
procedures within the overarching Food Safety Plan. Led by
the highly experienced food safety experts Glenn Hadfield
and Fifi Spechler, the Food Safety Plan ensures patient and
staff safety, complying with stringent food safety legislation
and international standards.
This year the new auditor for HealthShare NSW left no doubt
that Food and Hotel Services’ Quality Assurance is a leader.
Glenn and Fifi were thrilled.
The Aboriginal Workforce Unit recently celebrated a huge
success with the achievement of 2.6%. While this may
seem like a small amount, it is in fact a big achievement for
the team and a step in the right direction for HealthShare
NSW and eHealth NSW in Closing the Gap.
No stone was left unturned as the extensive corporate
audit by BSI Group reviewed the Food Safety Plan, looking
at how QA responds to major incidents, how it validates its
processes and how it audits its sites.
In addition, representatives of other Food Services area - the
Food Services Improvement Program, Packaging Project and
“I’ve always said I have the best Quality Team and this
proves it,” says Glenn. “The team continues to shine and
maintain a high level of commitment to patient safety and
continuous improvement.
“We have been audited by a major international company
and they have already emailed us advising that the audit
provided them with ‘a very comprehensive understanding
of the overall organisation and the many industry best
practices initiatives that have been implemented and are in
the process of being implemented’.”
Food Services at Pambula
Hospital, on the far south
coast of NSW, recently
received this lovely note
of appreciation from
patient Kim Wardle:
Aboriginal/Torres Strait Islander employees
as at January 2014 and January 2015
2.6% is a target set by the NSW government and is
the proportion of Aboriginal employees which all NSW
government agencies are to have by 30 June 2015. In
January 2014, the representation of Aboriginal staff at
HealthShare NSW (before eHealth NSW was established) was
1.8%, only 125 people of the nearly 7,000-strong organisation.
In just 12 months, this has increased by nearly 50 people to 174.
“Quiet hard work and dedication has got us to this
point,” said Lana Kelly, Manager Aboriginal Culture and
Workforce Development.
“Recruiting Jordyn Colless to the position of Aboriginal Support
Officer within the team was incredibly helpful. Jordyn has been
instrumental in achieving our goals, together with Wayne
McEwen, Manager Aboriginal Career Development. Their
primary focus was to establish partnerships with managers
across HealthShare NSW and eHealth NSW and recruit
Aboriginal people into positions within the organisations.”
Directorate/business unit
by employment type
Employees
2014
Information Services
Chief Clinical Information
Office
Chief Technology Office
1
Enable
1
1
Food & Hotel Services
97
131
Linen Services
Non-Emergency Patient
Transport
Procurement
13
17
Service Centre - Finance
Service Centre Procurement & Logistics
Service Centre –
Recruitment & Employee
Transactions
Workforce
2
Grand total
They also promoted HealthShare NSW and eHealth NSW to
Aboriginal communities by working with Yarn’n Aboriginal
Employment Services.
Lana
Kelly
Employees
2015
1
4
2
4
3
2
5
5
4
6
125
174
Jordyn
Colless
Lana has been busy facilitating Respecting the Difference
Aboriginal Cultural Awareness Training for 1,500 staff
across the state.
Contents
The team’s three key goals, which were outlined in
the HealthShare NSW and eHealth NSW Aboriginal
Employment Strategy 2014-2016 and developed based
on Good Health - Great Jobs, NSW Health Aboriginal
Workforce Strategic Framework 2011-2015, are:
• Improving the opportunities of current Aboriginal
employees through career planning and training; and
• Working with Aboriginal communities and Aboriginal
employment agencies to find Aboriginal staff;
The team’s focus for this year will be working to improve
the opportunities of current Aboriginal employees.
• Continuing to enhance the organisation’s knowledge and
understanding of Aboriginal culture.
æ
Page 6
æ
“The training provides staff with a greater understanding
of why HealthShare NSW and eHealth NSW are working
towards Closing the Gap in employment for Aboriginal people
and has been very well received,” said Lana.
Contents
Page 7
HealthShare News
HealthShare News
March 2015
March 2015
Staff profile
When I’m not at work I like to... Spend time with my family
and my new grandson, watch football and have family dinners.
I’m at my happiest when... I’m with family and friends.
The last book I read was... Australia’s Hardest Prison:
Inside the Walls of Long Bay Jail.
My top three movies are... Knocked Up, 27 Dresses and
Pretty Woman.
Jodie Robertson
Laundry Assistant –
Production, Newcastle
Linen Service
My dream holiday location is... Hawaii.
If I had to describe myself in three words they would
be... honest, kind, stubborn.
A typical day at work for me involves... Working on
the ironers, in dry fold and sorting.
My colleagues would describe me as... Always happy,
smiling and laughing, I talk a lot but I’m a hard worker.
The most rewarding feedback about my job I have
received is... My supervisor Inky telling me “I’m giving
you this job because I know you will get the job done” and
maintenance supervisor Tim giving me a high five and a
chocolate when I get my quota on the sheet machine.
My top three dinner party guests would be... My two
children Luke and Sharnii and my grandson Mason.
If I won the lottery I would... Take my family to Hawaii
for a holiday.
Major metros to get new meals
The Food Services team is facing an exciting challenge in
its introduction of new meals for patients in NSW public
hospitals, with roll-out to major metropolitan hospitals
across Sydney scheduled for this year.
The Food Service Improvement Program (FSIP) team will
introduce new menus in Western Sydney LHD and Nepean
Blue Mountains, while Sydney LHD and South Western Sydney
LHD will receive some new nutritionally compliant meals.
“This involves a wide range of very different hospitals,
from major metropolitan teaching hospital like Royal Prince
Alfred and Liverpool Hospitals to smaller hospitals serving
the community,” said Food and Hotel Services Manager
Carmen Rechbauer.
“We have completed successful roll-outs in large and small
hospitals around NSW over the past year and we will seamlessly
introduce the new menu in Sydney with no interruption to our
service or the important work of clinicians.”
When I was a child I wanted to be... A hairdresser.
My guilty pleasure is... Cheese and bacon damper dip.
The tasty new offerings meet NSW mandatory nutrition
standards to support good nutrition outcomes for patients.
My pet hate is... Lazy people who have no commonsense.
If I could trade places with anyone for a week I
would choose... Oprah Winfrey.
“Introducing the new menus and new meals is a collaborative
process with each LHD,” said Lynne D’Ambrosio, head of FSIP.
The best advice I’ve been given is... You can achieve
anything you put your mind to.
“We consult local clinicians to take into account the specific
needs of local patients.
My most memorable meal was... Japanese teppanyaki.
Sweet charity
Brendan
Mann (third
from left)
Many of HealthShare NSW’s 6,400-strong staff
give freely of their spare time to make the lives of
others a little bit brighter.
On Christmas Eve, Brendan Mann, Customer
Relationship Officer from RETS, helped to raise nearly
$2,500 for the children’s charity Variety. That figure
was the highest of any team collecting donations
from travellers for Variety’s Sydney Airport Christmas
Appeal, which raised a total of $263,000.
The Purrple Paws...
(L-R) Melissa Watson,
Melissa Roberts,
Sonia Anderson,
Lys Blanchett,
Rae Doble,
Maxine Larcher,
Dearne Waters
Page 8
æ
And in February a seven-strong team from the
Communications and Events team from HealthShare
NSW’s headquarters in Chatswood raised $1,322 for
the RSPCA by participating in the 2015 Sydney Color
Run held at Homebush.
Contents
Food Services staff will be provided with training on any
new systems and processes and hospital staff will have the
opportunity to see and taste some of the new meals before
go live.
“Early feedback from clinicians, staff and patients at
hospitals where new menus have already been introduced
has been very positive,” said Carmen. “We’re confident
patients will enjoy the new meals.”
Arm yourself for flu season
It’s the time of year again when the
weather starts to cool, and out go
the swimsuits and in come the ugg
boots. It’s also a time when the risk of
influenza (flu) increases.
So to spend your winter skiing
and drinking hot chocolate by the
fireplace instead of curled up in a
ball in bed feeling sorry for yourself,
get a free flu shot in April.
The HealthShare NSW nurse will be
visiting many HealthShare NSW and
eHealth NSW sites. Specific dates will
be posted on noticeboards. Bookings
are essential and can be made online
for most workplaces. So keep an eye
out for when the nurse will be visiting
your site and how to book.
For further information visit the
Health and Wellbeing Team’s Flu
page: http://intranet.hss.health.
nsw.gov.au/about/healthshare/
workforce/health-and-wellbeing/
infectious-disease-prevention/
vaccinations
æ
I’d love to learn... pole dancing.
“At the same time, updated food services and dietary
management software will improve business practices within
Food Services and support dietitians in their management of
diet orders, patient meal preferences and dietary requirements.”
Contents
Flu Fast Facts
• Influenza is highly contagious,
spread by droplets caused by
coughing, sneezing and direct
contact with surfaces where
infected droplets have landed.
• Influenza can cause serious illness
and death in children and the
elderly.
• Symptoms include fever and
chills, sore throat, cough, runny
or blocked nose, muscle aches
and headaches, fatigue, nausea,
vomiting and diarrhoea.
• The best way to prevent the flu is
through vaccination.
Page 9
MARCH 2015
Contents
Chief Executive’s message . . . . . . . . . . . . II
This is IT for EMM (continued) . . . . . . . II
Mapping the way forward . . . . . . . . . . . III
Virtual migration for
telephone platform . . . . . . . . . . . . . . . . . . . . . III
eHealth
news
This is IT for EMM
Staff Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IV
New Program Director for
HealtheNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IV
Expo returns after recordbreaking 2014 event . . . . . . . . . . . . . . . . . . . V
Clinical analytics seen as
key to better care . . . . . . . . . . . . . . . . . . . . . . VI
New Program Manager for
Integrated Care . . . . . . . . . . . . . . . . . . . . . . . . . VI
New iOS app poses
security risk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VII
 Check out our
website at
www.ehealth.nsw.gov.au
If you’ve
got a story
or feedback
for eHealth News,
please contact Karen Fontaine
on 8644 2246 or email karen.
[email protected]
Truly digital hospitals across NSW
moved closer to reality last month
with news that Cerner Corporation
has been chosen to work with
eHealth NSW to bring patient
medication records and delivery
online in the state’s public hospitals.
Medication safety and delivery in
hospitals will be revolutionised following
NSW Health’s appointment of Cerner
Corporation as the IT supplier for the
Electronic Medication Management
Program (EMM), which aims to improve
medication safety from supply through
to prescribing and administration.
The EMM system will complement
the existing Electronic Medical Record
(eMR) to form a modern ‘digital
hospital’. The eMR allows doctors
to order tests, schedule surgery and
prepare electronic discharge summaries
for patients and covers approximately
80 per cent of our bed base.
eHealth NSW Chief Executive and
Chief Information Officer Michael
Walsh said Cerner won the EMM
tender following a rigorous process
and extensive consultation with
clinicians and Health Agencies.
”This is another building block in
delivering cutting-edge, patientcentred care. The continued use
of new technologies in hospital
settings will result in sustainable
improvements in patient care so that
NSW retains its place at the forefront
of healthcare delivery in Australia and
internationally,” Michael said.
Continued page II
Continued pII æ
eHealth News
eHealth News
March 2015
March 2015
Chief Executive’s message
It’s a fantastic step given the outcome
of the tender will deliver the following
important benefits to NSW:
It’s been an especially busy and
rewarding month, with one of our
flagship clinical programs, Electronic
Medication Management (EMM),
hitting an important milestone with the
appointment of Cerner Corporation as
the successful IT tenderer.
All of us here at eHealth NSW are
hugely excited by the opportunities this
outcome gives the clinical portfolio, and
the clarity this announcement brings
the programs that are linked to EMM.
Importantly, the deal means that on
top of the planned hospital EMM
implementations, every LHD which
• The tender will enable roll-out
of eMR and EMM across the
majority of LHDs and the Children’s
Hospital Network without further
procurement. The Cerner EMM/
eMR combination provides for a
digitised hospital environment and
more sites will be able to progress
to this level of maturity over time.
• Contracting and vendor relationships
will be simpler and more coordinated
through improved licensing and
increased involvement of NSW
clinicians in ongoing product
improvement and refinement.
We have already started work
with Cerner to finalise the overall
implementation plan, and we will
work with LHDs this month and
next to finalise preparation and
implementation plans in each LHD.
This is the culmination of a
huge effort involving the EMM
Program team, clinicians, technical,
management and project staff across
NSW who have provided their time,
commitment and expertise to this
process; as well as other staff in
eHealth NSW, HealthShare NSW, the
Clinical Excellence Commission and
the Agency for Clinical Innovation.
The presentations covered the Corporate, Clinical, and
Infrastructure Programs as well as Information Services,
Innovation, Strategy and Architecture division and the
Program and Change Management Office.
“The second is the agile, rapid cycle of innovation, such
as the development of mobile apps, which are radically
changing the way doctors and patients interact and
approach healthcare.”
With the afternoon coming to a conclusion, Michael once
again took the stage to reiterate our ongoing commitment
to foster collaboration and share learnings as well as to
support and promote ownership and responsibility.
Michael Walsh
Chief Executive, Chief Information
Officer, eHealth NSW
Virtual migration for telephone platform
has provided lessons and a sound footing for the way
forward, and we continue to support the teams there in
preparing for implementation and roll-out,” he said.
“We are also working hard with the teams at Hunter New
England and the Justice Health & Forensic Mental Health
Network to secure a system that will work for them.”
The appointment does not apply to LHDs and Networks
that do not use a Cerner eMR, namely Hunter New
England LHD and the Justice Health & Forensic Mental
Health Network, which have been provided with an
alternate path to secure a suitable EMM vendor partner.
Page II
æ
“The work done in Concord Hospital, the Children’s
Hospital at Westmead and Prince of Wales Hospital
Contents
Michael discussed the two speeds at which eHealth is
operating “as we create an electronic world for NSW Health
and become more and more an e-business”.
“The first is a measured speed whereby we are
implementing large programs such as Electronic Medication
Management – programs which require intricate, long-term
planning and implementation,” said Michael.
From page I
EMM Program Director Dr Robin Mann said the next steps
are to work with LHDs and Cerner to finalise plans for the
implementation and roll-out of EMM in specific hospitals,
and to provide clinicians with a detailed picture of what
the system will allow them to do as well as its benefits.
Chief Executive and Chief Information Officer Michael
Walsh kicked off the proceedings by sharing the vision for
eHealth across NSW Health and providing an overview of
functional responsibilities and governance arrangements.
Working together was a theme of
the eHealth NSW Senior Leadership
Forum, which for me proved another
highlight of last month. Just the tip of
the iceberg, this inaugural event will
be held regularly to provide further
opportunities to showcase the work
of individual portfolios and share
insights into future planning activities.
This is IT for EMM
“The Electronic Medication Management Program
will continue the process of bringing patient records,
management and medication delivery online, significantly
reducing the risk of medication errors.”
Held last month at the Gladesville campus, the inaugural
eHealth NSW Senior Leadership Forum provided executives
with a golden opportunity to showcase their portfolios to a
packed room of senior management and share insights into
future planning activities.
eHealth NSW Information Services
recently migrated central components
of the eHealth telephone infrastructure
to a new fully virtualised enterprise
platform built within the Government
Data Centres (GovDC), providing greater,
functionality, resilience and flexibility.
The platform runs on a series of
virtualised applications on eHealth NSW
virtual servers and will be replicated
across both GovDCs, providing georedundancy to the entire telephone
solution. This means that data is kept at
both GovDCs so that applications can
switch from one to the other if needed.
The original eHealth telephone
platform was built to cater for five
and today the telecommunications
platform provides a stable and reliable
service to 26 sites across a range of
NSW Health agencies, with over 3400
telephone handsets. There are also
four large call centres handling in
excess of 110,000 answered calls per
month.
The NSW Health telephone platform
will now be able to seamlessly integrate
and deploy new technologies to its
customers across the two GovDCs.
sites including Liverpool, Chatswood,
Cumberland, Gladesville and
Newcastle, with an initial customer
base of 400 users. However, over
time, the platform has grown to meet
the requirements of our customers,
æ
currently uses Cerner also has the
opportunity to roll out EMR1, EMR2
and EMM across all of their facilities
without incurring additional
licence costs.
Mapping the way forward
Contents
This migration is in line with
ICT strategies of both the NSW
Government and eHealth NSW,
to migrate to virtual, cloud-based
technologies.
Page III
eHealth News
eHealth News
March 2015
March 2015
Amy Tran
eMR Application
Support Specialist
A typical day at work for
me involves... providing
advice and support to
customers on Cerner
solutions from a build
perspective, communicating
with a range of users such
as LHD eMR Application
Support Officers, enjoying
lovely chats with my fellow
colleagues and more.
The most rewarding
feedback about my job
I have received is... for
my quick turnaround in
resolving tickets with an
enthusiastic attitude.
When I’m not at work I
like to... watch movies and
TV series in the comfort of
my PJs.
When I was a child I
wanted to be... a school
teacher as I remember
reading books to my
invisible classroom at home,
and orchestrating my own
‘classroom’ (consisted of
school mates) during lunch
time at primary school.
My pet hate is... when
people do not fold the
collar of their shirt down.
I’d love to learn... how to
do the breaststroke.
learner, weird and an
extrovert.
My most memorable
meal was... seriously huge
oysters on ice with lemon a
few years ago.
My top three dinner
party guests would be...
Kenny G, Jackie Chan and
my beautiful mother.
I’m at my happiest
when... the sun is out.
If I won the lottery I
would... travel around the
world with my parents and
partner.
The last book I read
was... Battle Hymn of the
Tiger Mother by Amy Chau,
a very interesting read.
My top three movies are...
The Sound of Music, Mary
Poppins and Serendipity.
My dream holiday
location is... South Africa,
and fortunately this dream
will be coming true shortly.
If I had to describe
myself in three words
they would be... quirky,
determined and a planner.
My colleagues would
describe me as... a quick
Page IV
Yin leaves big shoes to fill but Julie
is an accomplished IT program and
project management professional
with over 16 years’ experience in a
broad range of complex technology
and integration environments.
æ
Yin has been involved with
HealtheNet since September 2011.
Three and half years down the track,
HealtheNet is on the brink of being
rolled out across NSW and has
become the leading eHealth program
in Australia, working in conjunction
with NEHTA and integrating to the
Personally Controlled Electronic
Health Record (PCeHR). Chief Clinical
Information Officer John Lambert
said Yin’s energy, expertise and
dedication will be missed.
Contents
Have you seen our
new website?
My guilty pleasure is...
automatically switching
into my baby role whenever
I’m around my mother.
If I could trade places
with anyone for a
week I would choose...
I initially thought my
partner for the purpose of
observing myself from his
perspective however this
means I might realise how
much I’m actually getting
away with!
The best advice I’ve ever
been given is... Don’t
dwell on it – learn from it.
New Program Director for HealtheNet
A changing of the guard has occurred
in eHealth NSW’s HealtheNet team,
with Yin-Ling Man finishing up as
Program Director and Julie Cashin
taking her place.
Expo returns after recordbreaking 2014 event
Julie started her career in
Edinburgh, Scotland, working for
an international bank managing
their serial integration program.
She brings a wealth of experience
from different sectors and recently
worked at Suncorp and Optus.
Julie is excited to be joining
HealtheNet and working closely
with the team and other
programs to support the wider
eHealth strategy.
Keep up to date with the latest
news and highlights on the
Expo and the Service Awards
via www.hsnsw-ehnswexpo.
health.nsw.gov.au
Planning is well underway for the
2015 HealthShare NSW and eHealth
NSW Expo, returning after last year’s
record-breaking event attended by
more than 1,000 delegates.
On Friday 14 August the 2015 Expo
will return to Rosehill Gardens,
Rosehill, a venue which proved highly
popular with attendees in 2014.
Our ever-popular exhibition space will
showcase the latest in shared service
delivery and leading-edge eHealth
programs, with expanded floor space
to accommodate the growing number
of our external business partners
keen to share their latest work, ideas
and innovations.
This year’s theme of Caring.
Collaborating. Innovating. captures
the breadth, vision and values of
HealthShare NSW and eHealth NSW.
Now in its sixth year, the HealthShare
NSW and eHealth NSW Expo has
grown to become the largest event on
the NSW Health calendar, providing
delegates with unmissable networking
and knowledge sharing opportunities.
The Expo will feature a range of
inspiring speakers who will explore
these ideas and demonstrate ways in
which we work in partnership with
our customers to help them deliver
the best care possible.
Now is the time to start thinking
about how you and your team can be
involved this year to showcase your
services, programs and achievements
to delegates. Register your interest via
[email protected]
æ
Staff profile
Contents
Keep an eye out during the
coming weeks for the opening
of nominations for the
HealthShare NSW and eHealth
NSW Service Awards.
This exciting annual event, now
in its third year, will celebrate our
highly esteemed award winners
from across the both organisations
at the conclusion of the Expo,
followed by a twilight cocktail
function at the venue.
Page V
eHealth News
eHealth News
March 2015
March 2015
Clinical analytics seen as key
to better care
eHealth NSW is collaborating with the
Clinical Excellence Commission (CEC)
on a project aimed at giving clinicians
the information they need to analyse
their practices so they can deliver
high-quality care.
The joint project will set up a
capability for Clinical Analytics, a
rapidly developing field that harnesses
real-time medical data to generate
fact-based diagnostic and therapeutic
decisions, guide work practices,
improve clinical outcomes and ideally
cut costs. Seen as the next big frontier
in eHealth, Clinical Analytics blends
advanced predictive analytics with
the incredible volume of information
that flows through healthcare
organisations and converts it into
useable, data-driven intelligence.
In February, around 16 interested
clinicians met with eHealth NSW Chief
Clinical Information Officer Dr John
Lambert to explore the creation of a
Clinical Analytics taskforce.
This taskforce would work in
conjunction with the Data Analytics
committee, chaired by eHealth NSW’s
Director of Strategy and Architecture
Dr Michael Costello.
The CEC and eHealth NSW have been
working with clinicians at selected
LHDs to analyse requesting practices.
Reporting tools have been developed
to provide new insights and facilitate
informed discussions between
clinicians on what is best practice and
cost effective.
The new Microsoft Outlook for iOS
application is not to be downloaded
onto corporate-owned iOS devices
such as iPhones and iPads.
The Microsoft Outlook for iOS
application has the ability to connect
to OneDrive, Dropbox and Google
Drive and share all mail attachments
with those third-party systems or use
files from those services within the
organisation email system.
Diagnostic testing is a great example
of how Clinical Analytics can be used
to drive decision-making and strategy,
Dr Lambert said.
The CEC recognises that unnecessary
requesting of diagnostic tests occurs
and has negative consequences for
patients and financial implications
for hospitals, and so an exemplar
workshop on the topic will be held on
20 March.
New iOS app poses security risk
This introduces a risk to both NSW
Health and to end users. It also
appears the application may temporarily
Guest speakers at the booked-out
workshop will include Dr Lambert;
Prof Roger Wilson, Director of NSW
Health Pathology; and Dr Derek
Glenn, Director, Medical Imaging St
George Hospital. Sessions will focus
on sharing clinician experiences
to encourage requesting practice
change, demonstrating available
analysis tools and seeking input to
guide further progress.
Bringing extensive project
management training and experience
to the role, Linda previously worked
in the UK for 10 years, predominantly
in Health consulting roles focused
on clinical pathway development,
commissioning strategies for out-ofhospital care and programs delivering
health system/service/workforce
She was also involved in initiating work
to roll out HealtheNet, and on
Page VI
æ
Linda comes from the Ministry of
Health’s Integrated Care Branch, where
she worked on the development of
the Integrated Care Strategy, including
policy objectives and strategic
approaches to implementation.
Contents
If you have already downloaded the
application to your device, please
remove it at once and change your
network password to ensure the
account information held in the cloud
isn’t used to access your NSW Health
or personal account.
Australian Telehealth Conference 2015
SwissÔtel Sydney | 23 - 24 April
YOUR DIGITAL HEALTH COMMUNITY
New Program Manager for Integrated Care
the framework for system architecture
required to support integrated care
across the state.
Your mail account credentials (this
also means your NSW Health network
credentials) will also be stored in the
cloud outside of NSW Health control.
Dr John Lambert
AUSTRAL IAN TEL EH EAL TH CON FEREN CE
Linda Murray has joined eHealth NSW
as its Integrated Care (IC) Program
Manager.
store your messages, calendar events
and contacts along with their metadata
in third-party locations.
improvement, most of which had a
strong eHealth component.
Dr Michael Costello, Director of
Innovation, Strategy and Architecture for
eHealth NSW, said Linda will lead the
team that has been working to support
and develop strategic IT infrastructure
and system enablers for the IC Strategy.
This program of work cuts across NSW
Health involving the Ministry and Pillars,
particularly ACI, as well all LHDs and
Specialty Health Networks.
Will the future be
virtual healthcare?
Be part of the debate
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