Translation and Interpretation Services Guide for

Translation and
Interpretation Services
Guide for Employees
“Keepingin
inTouch”
Touch”
“Keeping
Any requests for text to be translated; produced in another
format or an interpreter needed, must be authorised by
Richard Holland or Phil Saunders. 01623 608 920/608 924
Ashfield Community Radio
Nik Foster Studios
Acacia Avenue
Annesley Woodhouse
Nottinghamshire
NG17 9BH
Tel: 01623 721 054
Services available are:
¾ Audio Taping – recording text onto cassette and Cds
Contact: Harry Sharpe
Email: [email protected]
Braille Bureau
County Visual Communication
County Hall
West Bridgford
Nottingham
NG2 7QP
Tel: 0115 977 3706
Contact
Darren Beniston
Ivan Rockley
Email: [email protected]
[email protected]
[email protected]
Services available are:
¾ Braille
¾ Large Print
¾ Audio Taping - recording text onto cassette and Cds
¾ Voice Recognition – editing text to a mode suited for voice recognition
software
(More information is available in the leaflet ‘CVC’ attached to the back of this
guide or contact Tenant Participation Officer.)
The County Deaf Team
Meadow House
Littleworth
Mansfield
NG18 2TB
minicom: 01623 433413
tel: 01623 433433
fax: 01623 433141
Equipment loans include:
¾ Pager System;
¾ minicom/telephone;
¾ baby alarm;
¾ smoke alarm;
¾ doorbell;
¾ "Shake Awake" Alarm Clock;
¾ Uniphone/Pro 400;
¾ Flashing Light Doorbell.
TranscriptionsDirect
The Quotations Team
Freepost TranscriptionsDirect
Tel: 01273 30 10 99
Email: [email protected]
[email protected]
www.transcriptionsdirect.co.uk
[email protected]
Services available are:
¾ Braille
¾ Large Print (mono) & Enhanced Print (full colour)
¾ Audio Transcriptions
¾ Translation Services
¾ Presentation & Design
Translation & Interpreting Unit
Nottingham City Council
The Guildhall
Nottingham
NG1 4BT
Tel:0115 915 4498
Fax: 0115 915 4405
Email: [email protected]
[email protected]
Services available are:
¾ provide a Signer from the BSL (British Sign Language) foundation;
¾ Braille;
¾ Audio recording;
¾ Translation;
¾ Interpretation.
(More information is available in the Appendix 1 or contact Tenant
Participation Officer)
Language Line Translations
Swallow House
11-21 Northdown Street
London
N1 9BN
Tel: 0800 917 6564
Fax: 020 7520 1450
Email: [email protected]
Services available are:
¾ Translations;
¾ Interpretation.
(For more is available in Appendix 2 or speak to your Senior Officer)
Independent Translator/Administrator
Wanda Bator
Tel: 01623 515265
Mob: 07706091560
Services available are:
¾ Interpreter of:
o French
o Polish
Nottinghamshire Sign Language Interpreting Service (NSLS),
22 Forest Road West,
Nottingham
N97 4EQ
Tel: (0115) 978-6984
Fax: (0115)942-3096
Textphone: 0115 9786881
Services available are:
¾ 4 full time sign interpreters
(For more information please refer to appendix 3 or speak to the Tenant
Participation Officer)
Ashfield Homes
Tenant Participation Officer can provide:
¾ CD\Cassette player for hire (free of charge);
¾ Dictaphones for hire (free of charge).
Loop system
A loop system is available in all Ashfield Homes reception areas.
A loop system is designed to assist a person with a hearing aid to hear more
clearly in a room by switching their hearing aid to the T position.
Minicom
A service user can contact Ashfield Homes on Minicom using the number:
(01623) 608989
Minicom is a text-phone telephone service for people who are deaf, hard of
hearing or have speech difficulties. It allows people with text - phone to
communicate by typing a message and sending it to the text-phone at
Ashfield Homes Support Centre.
Employee signers are:
¾ Jeanette Worthington;
¾ Claire Samson.
Please contact the Tenant Participation Officer on 01623 608921 if
you require information in large print, audio, Braille and other
languages.
Appendix 1
Translation & Interpreting Unit
Charges for Interpretation – All Languages:
Emergency Interpretation
Interpretation
£35.00 per hour + travel expenses
£20.00 per hour + travel expenses
Travel Expenses
39.5p per mile
Charges for Translation & Typesetting – All Languages
Translation only
Typesetting only
Proof-reading
£10.00 per 100 words per language
£5.00 per 100 words per language
£5.00 per 1000 words per language
Minimum Charges for Translation & Typesetting & Layout
All languages
£25.00 minimum up to 100 words
Charges for Braille
Typesetting
£15.00 minimum up to 100 words
Audio recording service also available
Appendix 2
Language Line Translations
Language line can be used when a non-English speaking person would like to
make an enquiry or use one of AHL’s services in more depth.
Language line offer:
•
•
•
Telephone Interpreting
Face to face interpreting
Text translation.
Using the Language Line Service
As a rule when you telephone language line, you will need to tell them:
• Your access code.
• The name of your organisation
• Your name
• The language you need
• If the person is with you
Telephone Interpreting Face-to-Face calls
There are five stages to Face-to-Face calls
•
Identify the language
Use the language line poster or leaflet on receptions to do this.
•
Collect your details together (as shown above in using the language
line service)
•
Ring Language Line 0845 310 9900
•
Brief the Interpreter: You will need to tell the interpreter
who you are
whether you will be using one handset to be passed between you
give them as much detail about the situation as possible.
•
Use direct Speech
when using an interpreter speak as though you are talking directly to
the customer maintain eye contact with the customer. The interpreter
will start speaking as soon as you pass the phone to the customer.
Telephoning a Non-English Speaking Customer
You will need the following information before contacting Language Line
• Your access code.
•
•
•
•
The name of your organisation
Your name
The language you need
You will also need the telephone number of the person you want to
contact
Ring Language Line 0845 310 9900
•
•
•
•
Inform the Language line operator the customer is NOT with you
Brief the interpreter
You are then connected to the person you are wanting to ring
Follow the same rules as when making Face to Face calls
If a non-English speaking person rings your office take their
•
•
•
Name
Number
Language
tell them you will ring them back, then ring language line and follow the same
procedure as Telephoning a non-English speaking customer
Other Services Provided By Language Line
Face to face with an interpreter present
•
•
•
•
Book interpreter using 0845 310 9900
Brief the interpreter before their visit provide as much information as
possible
On the day of the meeting arrange seating in triangular position with
you facing the client and the interpreter off to side
Introduce the interpreter to the customer give them a few minutes for
the interpreter to let the customer know they are unbiased and what
their role will be.
REMEMBER: use “you” and “I” rather than “him” or “her”. Use short
statements, speak slowly, naturally and clearly & keep the conversation as
natural as possible.
Text Translation
Language line also translate text and phrases for letters or publications you
can email them at [email protected] provide them with the
Text for translation
• Your access code.
• Your name
• The name of your organisation
• The language you need
Appendix 3
Nottinghamshire Sign Language Interpreting Service (NSLS),
Charges for sign interpreter
Interpreter
Travel Expenses
45p per mile
£68.00 1 ½ hours + travel expenses
£96 3 hour + travel expenses