please click here. - Festival Number 6
Transcription
please click here. - Festival Number 6
PITCH VILLAGE - E S SE N T IA L I N F O - - 2016 Welcome to a festival like no other, in the most stunning festival setting in the world. We can’t wait for you to join us for the Fifth edition of No.6, and no doubt this year will be the biggest and best edition to date. Arriving in Portmeirion for the first time it’s easy to feeloverwhelmed, finding yourself in a stunning yet surreal Italianate coastal village, surrounded by sub-tropical vegetation, in the middle of the rugged beauty of Snowdonia, there is a distinct sense of being somewhere serene, spiritual and very, very special. If this is your first No.6, welcome to the most beautiful festival setting in the world. If you have joined us before, welcome back. Rest assured, the novelty of Portmeirion never wears off. B E SE E I NG YOU. . . - YOUR BOOKING Y our e-ticket is your festival ticket, plus any extras you have booked in advance. Each person on the booking will has their own e-ticket. If you wish to add any more extras to your booking, you can do so by logging into your customer dashboard here. Your e-ticket barcode will be automatically updated if you purchase any extras after the time of receiving this email - so you will not need a new e-ticket from us. Dinner at Clough’s is located along the White Horse’s Promenade overlooking the River Dyrwdd Estuary. Please bring your e-ticket and ID to confirm your booking. For those wishing to book a banquet, you can add this onto your booking by clicking here or purchase on site from the Information Point by the Village Green (availibility permitting). We strongly suggest booking in advance. DINNER AT CLOUGH’S I f you pre-purchased a programme, you can collect it at any merchandise point on site or from the Information Point by the Village Green. Don’t forget to show your e-ticket. You can purchase programmes and festival merchandise on site from the three merchandise points in the Castell Park, Village Green and Park & Ride. If you have pre-purchased one of our long table banquets, this will be noted on your e-ticket. Please ensure you arrive 15 minutes prior to your sitting (12.15 for lunch and 17.15 for dinner) to enjoy your welcome drink provided by Ketel One Vodka. PROGRAMMES & MERCHANDISE ARRIVAL FESTIVAL OPENING TIMES THE PARK AND RIDE* Thursday13.00 - 01.00 Friday 09.00 - 03.00 Saturday 09.00 - 03.00 Sunday09.00 - 01.00 Monday Closed Porthmadog Rugby Club, Gwynedd LL49 9PP Thursday13.00-00.00 Friday09.00-00.00 Saturday09.00-22.30 Sunday09.00-22.30 WRISTBAND COLLECTION BANGOR TRAIN STATION All customers need a festival wristband to enter the site. E-tickets will only be exchanged for a wristband on the date that your entry is valid for, no wristbands will be issued early. We advise you to print and bring with you each of the attached e-tickets. Photo ID is required to verify all entry e-tickets against names on the tickets (and ages for Youth and Child tickets). You can exchange your Festival No.6 ticket for a wristband at the following points. Holyhead Road, Bangor, LL57 1LZ Thursday 11.00 - 22.00 Friday11.00 - 22.00 SaturdayClosed SundayClosed TRAVEL BY TRAIN BY TAXI Our official travel partner Virgin Trains are offering an exclusive 25% discount on Virgin Trains Advance fares to Festival No.6. We encourage all festival goers to arrive by train, it’s the greener way to arrive. To get the best fare and book your ticket please click here. Please do not direct your Taxi to the festival site as no vehicles will be granted access. Direct your taxi to the Porthmadog Rugby Club, Clwb Chwaraeon Madog, postcode LL49 9PP from where you will directed to the taxi drop off point – there you can collect your wristband and board the free shuttle service to the heart of the festival site. Click here for No.6 Taxi Fare Rates, as agreed by Gwynedd Council and communicated to all Gwynedd Taxi firms. Bangor is the most convenient train station to reach the festival and benefits from direct services from London and Birmingham or change at Crewe if travelling from Manchester, the North or Scotland. Exclusive No.6 shuttle buses will be provided from Bangor train station to the heart of the festival site.We strongly reccommend that you book this in advance To book your shuttle, please click here. BY CAR There is no onsite parking at Festival No.6. All vehicles should go the Porthmadog Rugby Club, Clwb Chwaraeon Madog, postcode LL49 9PP , from where you will be directed to your relevant Park & Ride site. If you have not already purchased your Park and Ride tickets online you can add them to your booking here or purchase them on arrival for £25 per car (cash only). Frequent and free shuttles will be operating to the Festival site. *The last shuttle departing from the festival site back to the Park and Ride is 01.00 on Sunday. Shuttles will operate on Monday between 06.00 - 12.00. PICK UP / DROP OFF There will be a pickup/drop off zone at the Park & Ride also. Please do not attempt to drive to Portmeirion village as you will be sent back to the Park & Ride. BY CAMPERVAN If you have pre-purchased a camper van ticket, please make your way to Portmeirion and follow the signs for the camper van check in. After check in, you will be directed to your pitch. Pitches that have been pre-puchased are 5mx5m. Water and electrical hook ups are not available. Campervans must be specific camper adapted vehicles, not vans with mattresses and must not be towed. Note: Campervan tickets have now sold out. PLEASE DO NOT ATTEMPT TO BRING YOUR CAMPERVAN TO SITE UNLESS YOU HAVE PRE-PURCHASED A TICKET. ACCESSIBLE TICKETHOLDERS If you have pre-arranged an accessible on-site car pass, please display your ticket on arrival at the festival gate where you will be directed to your allocated parking spot in the Castell Car Park. Please head straight to site to unload, then head to P&R to park and get the shuttle back to site.If you have any questions please contact us here. LOCAL TICKET HOLDERS If you have purchased a Minffordd Local Ticket you will have been sent seperate instructions on where to exchange your wristband. GENERAL INFO PROHIBITED ITEMS RUBBISH & RECYCLING Glass / Fires / Dogs (with the exception of Guide Dogs) / Flares / BBQ’s Air Horns / Illegal substances of any kind Fireworks Flying lanterns Portmeirion is a beautiful home for our festival, and we want to do our utmost to ensure it stays as beautiful as we found it. Please utilise the bins and recycling points available on site. Please take your tents and camping equipment with you when you leave, the best way to recycle is to reuse. ALCOHOL There is a limit on the amount of alcohol allowed to be brought to the festival. Alcohol cannot be taken from the campsite into the arena or village. The personal alcohol limit is 1 bottle of spirits (decanted) OR 1 case of beer OR 2 bottles of wine (decanted) Bars will be operating a challenge 25 policy, and you may be asked for I.D. Please do not be offended if you are asked to provide proof of age. CONTACTLESS PAYMENT This year we will be accepting cards and contactless payments across our main festival bars. You will need cash for some of the smaller bars and food traders so do bring cash with you. There will also be cash machines provided on site. LOST PROPERTY NO GLASS Any lost property handed in will be taken to the info point at the festival (see site map). You can contact us by emailing us with the subject header ‘Lost Property’ and your name and we will do our best to try and reunite it with its owner. Due to health and safety we don’t allow any glass on site. It’s important you decant your drinks before arriving to the festival. BRING ID All guests arriving at the festival must be able to produce valid ID to gain entry to the festival. SAFETY & WELFARE Full emergency services will be present at the festival. We have a Welfare & First Aid point located in the campsite services area. Don’t hesitate to ask for help from a steward or security team member should you require assistance. EXTRAS If you have pre-purchased Dinner at Clough’s, a programme or any other extras this will be noted on your e-ticket, so please make sure you keep it safe and are able to produce when needed. Your e-ticket barcode will be automatically updated if you purchase any extras after the time of receiving this email - so you will not need a new e-ticket from us. ORIENTATE YOURSELF CLICK HERE TO DOWNLOAD THE SITE MAP PDF - STAY IN TOUCH FOLLOW US FOR EXCLUSIVE NEWS AND THE LATEST INFO To keep up to date with all the latest news and updates plus some exclusive content, follow us on Facebook, Twitter, Instagram and Snapchat DOWNLOAD THE OFFICIAL FESTIVAL NO.6 APP The official No.6 mobile app is free to download, and it allows you to browse the line-up and explore the hundreds of artists and 25 amazing venues at Festival No.6. You can plan your ultimate festival weekend, discover new artists, listen to music, add to your favourites list, create your own personal schedule and receive notifications before your favourite artists perform. Make sure you download to keep up to date with all the latest news and updates. BE SEEING YOU IN THE VILLAGE - Pitch Village Key Information Festival No.6 2016 Portmeirion Gwynedd Wales LL48 6ER Premium, Pre-Pitched Camping in the Heart of Your Favourite Festivals Pitch Village; Fuss Free Camping, at the Heart of your Favourite Festivals... "Festival No. 6 is unique and magical festival, offering up nature and eccentricity in equal measures..." Welcome to Pitch Village, at `Festival No.6, 2016! Contents We are delighted to welcome you to the enchanting estate of Portmeirion, for another year of fantastic music, art and eccentricity on the Welsh coast. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. This information booklet is designed to give you the key information you need to make the very most of your time with us - and to ensure that you have the best experience possible. Please also take a moment to read through our FAQ's, which are available on our website, if there is anything you are still unsure of. Also, please see the festival's own website for further information at the following address: Festival No.6 FAQs If you have any questions, please do not hesitate to get in touch with us at any point. Thanks again for booking to stay with Pitch Village - we are delighted to host you, and very much looking forward to seeing you all in August! About Pitch Village How to Find Our Village Opening and Closing Times Package Descriptions Check-In / Out Procedure Toilets Showers Phone Charging Storage Facilities Refreshments Other Facilities Security Customer Service Good Camping Guide Fire Safety Recycling The Pitch Village Good Deed Feed Katt and Susan Founders of Pitch Village 01 Your Festival No.6 Village Managers: Katy Fowler 07834 244584 Michael Buzza 07984 572292 1. About Pitch Village Pitch Village was founded in 2015 by Susan Millichip and Katt Alexander. Contrary to popular belief, there are very few ways to recycle tents on this scale, and the current environmental impact is not sustainable; tents are for a season, not just a festival! With over 30 years experience working in the UK Festival Industry between them, and over 10 years working together Susan and Katt knew that they wanted to use the knowledge they have gained over the years to improve the festival experience, particularly that of festival campsites. Besides improving the standard of Campsites and reducing their environmental impact - Pitch Village believes in giving back to the communities that support our wonderful industry and who form the backbone to each and every festival site. Having had first hand experience of campsites where over crowding, a lack of facilities and insufficient customer service had impacted negatively on the audiences' enjoyment of their weekend, they set about designing a service to bring about positive change to this part of the festival experience. Whilst 'Glamping' (Glamourous Camping that is!) has been around for a few years now - in the main, it is not an affordable option for the majority of festival goers. Pitch Village is about making the most of the festival, making camping hassle free and ensuring audiences have the facilities and customer service they deserve; this should be available to as many people as possible. Later in this document we details the schemes that we have to use Pitch Village as a force for good, from supporting local food banks, to twinning our toilets with sanitation facilities in countries that need them the most. Our ambition as a company is not based on profit, but on building a brand that is personable, forward thinking and that works to support our incredible Festival Industry and keep audiences coming back for more. We create a home away from home for our customers... even if it is in the middle of a eld! As well as enhancing the enjoyment of camping, Pitch Village also aims to use this service to reduce campsite waste. Up to 90% of tents and equipment can be left at the end of some major festivals, almost all of which is directed to landfill. 02 2. How to find our Village 3. Opening & Closing Times Information about how to access the festival site by car, bus or taxi is all available on the travel advice page, on the Official Festival No.6 Website. Once you enter the campsite, you will see signage and stewards directing you to our Village area, where you can check in with us and get settled in for the weekend. Open for Check-In from: Thursday 1st September at 10am Close for Check-Out by: Monday 5th September at 12noon 4. Package Descriptions At Festival No.6, from either the festivals ticketing outlet, or our own - we provide; 'Tent Only' packages where you can select your tent and add various additional equipment, and 'All Inclusive' packages which provide tent, sleeping mattresses and sleeping bags for every. If you would like to add any further equipment to your order, please get in touch with us and we can do this in advance. Please note that we don't provide pillows or towels, you'll need to bring these along with you. *None of our Camping Packages include tickets to the Festival weekend. Customers must have purchased their festival ticket separately to get access to the event. 7. Showers Nothing beats a hot shower in the morning, so we are delighted to provide these for you in our Villages. We ask that Villagers are mindful of how long they take in the shower at peak times, between 8-11am. If you have any issues with our sanitation facilities, please inform us at Reception so we can resolve this. 9. Storage Facilities Free storage is available in the Reception Container, for small items only. One box is provided per Tent Pitch and all items are left at your own risk. 5. Check-In and Check-Out When you arrive please look for our lovely green Reception Container. Simply provide your order number and your booking name and we will show you to your tent and help you to get settled in. When you are leaving, please visit us in Reception to advise us you are checking out and we shall wish you well on your onward journey, and do all the rest! 6. Toilets We provide private toilet facilities for the use of our limited number of customers only. We also have dedicated cleaners to keep them as fresh and clean as possible. Please leave them as you would wish to find them! 8. Phone Charging Free phone charging is available in the Reception Container, on a first come, first served basis. You can leave your phone and collect later on, or wait while your phone charges. Please remember to bring your own phone charging cable! All items are left at your own risk. 10. Refreshments We provide free Teas, Coffee and Hot Chocolate in every Village. Please go to the Reception Container and help yourself! 03 11. Other Facilities 12. Security We have lovely Pamper Cabin available, that includes mirrors, hair dryers, straighteners and a space to get yourselves spruced up before a day at the festival. Our Villages have 24 hour security cover for the duration of each event. Should you have any concerns, please approach them, as they are part of our team and there to assist you. Sinks will be available close to the toilet and shower facilities. Please only use water to brush your teeth from sources marked 'drinking water'. Should you require additional facilities or further assistance, please let us know in advance or come and visit us in the Reception. 13. Customer Service We are on hand 24 hours a day to help you and make sure you enjoy your stay with us. Every Village has two Village Managers (day and night) and most also have an additional team of Customer Service Staff. We are here to help, so please don't be shy! 15. Fire Safety You are welcome to use disposable BBQ’s in our campsite (subject to festival rules). BBQ’s may only be used in the designated areas. Please do not use cooking equipment of any type inside our tents – Carbon monoxide can kill. No fires allowed, and please don't smoke in either our tents or in our facilities. 16. Recycling 14. Good Camping Guidance Our Villages aim to take the hassle out of camping, but there are still some useful things you can do to make sure you are as comfortable as possible; - Keep you tent windows and doors closed when you're enjoying yourself, this stops little bugs from getting in! - Please don't leave valuables in your tent (leave them with us in secure storage!) - Don't rest your bags up against the tent walls - if the inner and the outer of the tent are pressed against each other, this can lead to dampness - Wear your wristband at all times, so we know you are one of our lovely villagers - Please respect other villagers and try to keep noise to a minimum between 12am and 7am - Absolutely No Smoking in or close to any tents Pitch Village is about having an enjoyable camping experience. Please respect your fellow villagers during your stay, behave appropriately and be mindful that your actions do not impact on the enjoyment of others. Please do not bring guests back to Pitch Village who are not booked to stay here. Please use the bin bags you were given at check in to keep our campsite tidy and deposit them in the designated area when full. We have plenty of bin bags in Reception, if you require more. Good Deed Feed We'd like to share with you some of the Good Deeds that Pitch Village makes on behalf of each and every Villager we welcome throughout the summer festival season... We will twin every toilet block we create in our Villages, with a toilet block in a developing country We will donate an item of food to each festival's local food bank for every Trip Advisor Review we receive We will donate our tents, at the end of their festival lifespan to those in the world who need them most We will donate our sleeping bags and mattresses at the end of their festival lifespans to each festival's local homeless charity to provide a better night's sleep for those who need it most 04