every trip is important

EVERY TRIP IS IMPORTANT
Access
Access to the grocery store, employment, medical care, and other community
services are vital components of a healthy, productive life. Without reliable transportation, the elderly, individuals with disabilities, and other transportation disadvantaged populations lose independence in their day-to-day activities.
As communities across the country are challenged with increasing access while
containing costs, Ride Right strives to achieve these goals while remaining focused
on what matters most: the passenger. We are dedicated to maintaining a balance
of innovation and best practices while providing high quality service that improves
performance and increases passenger satisfaction.
Ride Right is quickly becoming one of the most
trusted partners in the industry for transit
needs across the country. We don’t want to be
the biggest—we want to be the best. From
paratransit, fixed route, and special needs
transportation to mobility management, Ride
Right offers individualized solutions to help
meet your unique challenges. Our client- and
passenger-tailored approach continually results
in high levels of productivity, lower complaint
rates, smooth start-ups, and an exceptional
transportation experience.
With Ride Right, every trip is important.
5
TOP
REASONS CLIENTS
CHOOSE RIDE RIGHT
COST SAVINGS
For our clients, Ride Right consistently achieves an average cost savings of
20% to 30% by increasing efficiencies and optimization.
SAFETY
Ride Right creates a safety-conscious culture through extensive driver recruitment, which
includes careful screening, background testing, and training; regular vehicle maintenance;
and periodic performance audits.
EXPERIENCED LEADERSHIP
Our highly experienced leadership team offers hands-on, attentive oversight for each
program we operate to ensure successful implementation and overall contract management.
TECHNOLOGY AND OPTIMIZATION
In our efforts to enhance efficiency, reduce costs, improve performance, and ensure safety,
Ride Right employs state-of-the-art routing and scheduling software, GPS and on-board
surveillance systems, and other industry-leading technology.
SATISFACTION
By providing high quality service at all times, Ride Right ensures every trip is important
and maintains high satisfaction rates with passengers, clients, and
community stakeholders.
Ride Right was born out of communities’ needs for a responsible transportation partner.
Leveraging our unparalleled hands-on management approach, we offer sustainable solutions
for paratransit, fixed route, special needs transportation, and mobility management that are
focused on quality, cost savings, and increased efficiency. Within each of these services, our
passenger-focused approach—unmatched by any other in the industry—ensures every
passenger on every trip has an exceptional transportation experience, without exception.
Paratransit
Special Needs
Fixed Route
Mobility
Management
Paratransit
Paratransit services are at the heart of Ride Right’s operations. A vital community
resource for the elderly and individuals with disabilities who are unable to navigate
traditional fixed route transportation, we view paratransit in terms of access. For
these populations, complementary Americans with Disabilities Act (ADA) paratransit
services provide transportation flexibility, convenience, and dependability, as well as
assurance that these fragile passengers can get safely from point A to point B.
As the demand for reliable paratransit service
Supported by our experienced call center
continues to grow by as much as 10% per year
operations and dispatching team, as well as
in some communities, the need for innovative
industry-leading scheduling platforms, Ride
approaches and a commitment to quality
Right assures timely, quality service that is
increases as well. Ride Right’s sophisticated
sensitive to each passenger’s needs. Our drivers
paratransit programs are diverse in nature, and
receive extensive training on customer service
can accommodate your organization’s every
and sensitivity, preparing them to treat every
need. From a flexible deviated fixed route
passenger with dignity and respect. As your
program to fully demand responsive transpor-
organization faces the challenge of providing
tation, our approach offers creative, custom
paratransit service to an aging population while
solutions for your paratransit service.
budgets tighten and ridership increases, let us
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Another strength in Ride Right over our previous provider is training and appearance.
The drivers understand ADA regulations, how to properly operate the equipment
and secure wheel chairs, and the drivers are always dressed in uniform and look and
respond professionally.
Lowana S. Oliva, Assistant General Manager
Centre Area Transportation Authority, Pennsylvania
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show you the Ride Right difference.
Special Needs
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For public and private schools, day treatment plans,
While quality is of the utmost importance, Ride Right
partial hospitalization programs, and other
recognizes that excellent service isn’t always enough.
programs serving children with special needs, Ride
At a time when education dollars are stretched thin,
Right offers specialized solutions for student trans-
cost reduction is critical—and schools are willing to
portation. We understand, and are sensitive to, the
consider alternative models to reduce or contain
complexities of transporting special needs children.
costs. We aim to transition special needs students
Ride Right transports 750 children with special
from traditional school buses to fuel efficient vans
needs, delayed skills, and other disabilities with care
and sedans; paired with enhanced routing and
every day. The parents and schools of the students
improved vehicle utilization, this transition allows
we care for appreciate our deep commitment to
Ride Right to reduce costs by up to 30%.
making sure each pupil safely arrives to the specialized education they need.
To ensure every child receives safe, reliable transportation and is comfortable with their driver,
Ride Right offers programs that:
ƒ Conduct frequent background checks and performance reviews on every driver
ƒ Assign the same drivers to the same students every day to ensure consistency
ƒ Schedule parent/guardian meetings to improve communication
ƒ Provide specialized driver training
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Simply put, as your
special needs
transportation partner,
Ride Right can make
your job easier and let
you return your focus
where it belongs:
education.
Citizens of communities across
the country rely on public
transportation to get to work,
shopping, medical appointments,
and other daily activities. From
extensive fixed route systems in
urban counties to simple routes
with flexible options in smaller
communities, Ride Right offers
our clients turnkey operations for
any transit structure.
Fixed Route
Ride Right is proud to offer our clients
Ride Right does more than just operate transit systems; we
intelligent transportation systems that
take it upon ourselves to continually evolve the programs we
leverage state-of-the-art technology aimed
serve with innovative service enhancements. For example, our
at enhancing efficiency, improving
methods for optimization evaluate your current fixed routes to
on-time performance, and ensuring
help identify opportunities for expanding routes, decreasing
safety, including:
the amount of time passengers spend in transit, improving
overall efficiencies, and reducing costs as a whole.
Routing and scheduling software
GPS and on-board video surveillance
At all times when operating our clients’ routes and vehicles,
Ride Right is firmly committed to one key principle: safety
comes first for our passengers, employees, and transportation
Mobile data terminals
Digital mobile radios
Portable tablets
partners. We create a safety-conscious culture by proactively
identifying and controlling hazards to prevent injury, accident,
and other losses — another way Ride Right demonstrates our
commitment to our motto of every trip is important.
Mobility
Management
Leveraging our in-depth knowledge of the transportation industry, Ride Right offers an innovative approach to
coordinated community transportation: mobility management. As ridership increases, mobility management
delivers a strategic method for unifying, managing, and coordinating transportation services, scheduling and
dispatching functions, and customer service into one centralized program.
As a mobility manager, Ride Right collaborates with our clients to create a broad range of synchronized,
viable transportation services. Focusing not on one service, but on a family of transportation services,
Ride Right’s mobility management approach offers solutions for:
ƒ Scheduling and dispatching
ƒ Planning for future program growth
ƒ Travel training
ƒ Pursuing grant funding
ƒ Assigning passengers the most cost effective,
appropriate mode of transportation
ƒ Performing education and outreach
activities
ƒ Rectifying substandard performance
To achieve practical, actionable
mobility plans, Ride Right looks
at every resource to design
solutions that match funding
sources, passenger needs, and
service availability. This
consultative approach, which
leverages the input of the
transportation organizations we
serve, as well as other local
stakeholders, delivers a practical
plan for unifying community
transportation resources.
EVERY TRIP IS IMPORTANT
16 Hawk Ridge Drive
Lake Saint Louis, MO 63367
www.ride-right.net
Toll free 888.409.6879
Phone 636.561.5686
Fax 636.561.2962