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Annual Review
2010-2011
A year of celebration
St Ann’s Hospice
St Ann’s Road North
Heald Green
Cheadle
Cheshire
SK8 3SZ
Tel: 0161 437 8136
St Ann’s Hospice
Peel Lane
Little Hulton
Worsley
Manchester
M28 0FE
Tel: 0161 702 8181
Neil Cliffe Centre
Wythenshawe Hospital
Southmoor Road
Wythenshawe
Manchester
M23 9LT
Tel: 0161 291 2912
Website: www.sah.org.uk
E-mail: [email protected]
Charity number: 258085
Photography
Lesley Chalmers
www.lesleychalmers.com
Printing
Chapel Press
www.chapelpress.com
Duck race photo Emma Boyle
St Ann’s Hospice annual review
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Jayne Bessant, chief executive,
St Ann’s Hospice, with a day
care patient.
New year, new beginnings
St Ann’s Hospice annual report
JANUARY 2011
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“Words aren’t really enough for what
Hospice at Home did – and we will
never forget their professionalism.”
Carer
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Pioneering a new care qualification
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St Ann’s Hospice successfully bid to become a pilot site for a new workbased foundation degree in palliative and end-of-life care. The training,
provided at Bolton University and supported by both Help the Hospices
and Foundation Degrees Forward, will equip up to eleven of our auxiliary
nurses with the new Trainee Assistant Practitioner (TAP) qualification.
The resulting skills will help St Ann’s Hospice to further improve the
quality of its care.
Hospice care, at home
Many people are unaware that St Ann’s Hospice is actively increasing
its options for palliative and end-of-life care. At the heart of this is our
Hospice at Home service, where we provide support and care in the
patient’s own home. Our Hospice at Home service works alongside
Macmillan nurses and the patient’s own GP. Patients receive the same
level of skilled care as if they were in the hospice, while giving them
the choice to remain in their home. Currently, the service is available
to patients with Salford and Trafford GPs and operates from our Little
Hulton site.
Hospice trainee Kerry Smith embarks on
the TAP accreditation programme.
Over the 12-month period
(April 2010-March 2011)
we provided up to 1,000
Hospice at Home visits.
ll-managed
“People benefited from a we
e to monitor
service, with systems in plac
d.”
the quality of care provide
port
Care Quality Commission re
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The many faces
of St Ann’s Hospice
St Ann’s Hospice annual review
FEBRUARY 2011
A new face for our charity shops
This year saw St Ann’s Hospice usher in not just the New Year, but also
a new, modern look for our charity shops. Five of our thirteen shops –
those in Cheadle, Edgeley, Bramhall, Ladybarn and Little Hulton – were
chosen to lead the way with contemporary new décor. Our shops enable
us to take unwanted items and transform them into much-needed
revenue. Together our shops and lottery contribute 17% towards the
running of the hospice – and our profit has increased 27% this year,
thanks to the generous support of people like you.
Our multi-talented teams
Our work isn’t just about the clinical care we give to our patients.
We have a range of non-clinical teams, which work across all areas of
the hospice, from drivers and catering assistants to hairdressers and
shop managers. Over the course of a year, our staff and volunteers
make up to 100,000 cups of tea and our catering teams prepare 45,000
meals for patients and carers. We source all our food locally and we try
to cater for the individual needs of every patient, meeting any special
cultural or dietary requirements – but also responding to specific,
often quirky, requests for a particular type of meal. This year we’ve also
trialled a patient choice menu in consultation with our patient carer
group. The patient chooses what he or she wants to eat from a menu,
and also when they want to eat it – and it’s then cooked to order. This
has worked well, and we are looking into rolling it out across the wider
organisation over the coming months.
Our 13 shops and lottery
help to generate 17% of
our income and provide close
links with the community.
St Ann’s Hospice annual review
“I was mainly worried about whether
I would fit in and make myself
understood. As it turned out my
fears were groundless and everyone
was friendly and helpful.”
Day care patient
of
Our day care teams have provided 2657 days
h 2011)
care, over a 12-month period (April 2010-Marc
– the equivalent of just over 7 years’ care!
Refurbished day care opened
New look for
Heald Green day care
MARCH 2011
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When Gill Hazelby died in 2009 at the age of 41, her husband Paul and
their two sons, Ben and Jamie, set about helping the place where she’d
received end-of-life care and which had given them, according to Ben,
“very special memories of our last Christmas together.”
Paul and his sons worked tirelessly to raise money for St Ann’s Hospice,
including organising a masquerade ball and the two musically talented
boys playing regular gigs. Along the way, they had been featured on Noel
Edmonds’ Noel’s Christmas Presents, where the two boys were given the
chance to record their own version of Lonely Sky with the person who
originally wrote and recorded it – Chris de Burgh.
Made available on iTunes, all profits from the sale of the single went
towards their fundraising target, where they’ve now topped the
£100,000 mark. The new day care rooms were opened by Paul, Ben and
Jamie on 3 March 2011.
Day care – a range of supportive services
We provide day care services at both our Heald Green and Little Hulton
hospices, with the capacity to support over a hundred people each
week. Day care helps patients with physical, emotional, social, spiritual
and psychological problems – enabling them to better manage their
symptoms, gain more confidence and improve their quality of life. Day
care’s services are extensive – ranging from pain and symptom control,
breathlessness support and lymphoedema management through to
creative therapy, reflexology, aromatherapy and counselling.
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From April 2010-March 2011, there were
over 2,500 visits to our day care facilities.
Kicking off
our celebrations
APRIL 2011
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St Ann’s Hospice annual review
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Manchester City kicks off our anniversary
celebrations
Our 40th anniversary year celebrations began in earnest when local
team Manchester City chose to support us during their 2010–2011
season as part of the club’s City in the Community (CITC Giving)
initiative. Charities applied via the club’s website – after which the
shortlisted charities were voted for by the club’s fans and each charity’s
supporters. So, a big thank you not only to Manchester City, but also to
all of those who voted for us.
Ward visit for the FA Cup
Former Manchester City players Mike Summerbee and Paul Lake visited
our Heald Green site with something very special – the FA Cup. Patients
on our wards and in day care met with the players and were able to be
some of the rare few people who get to hold football’s most famous
piece of silverware.
A new ambulance for St Ann’s Hospice
As part of its year-long support for St Ann’s Hospice, Manchester City
donated £25,000 to buy us a new, much-needed ambulance – which
gives us an additional transport resource, enabling us to both reduce
waiting times and provide safer travel for patients.
Ex-Manchester City players
Mike Summerbee and Paul Lake, with
St Ann’s Hospice patient Patricia Harvey.
“It’s made my day meeting the two
lads – they are such nice young men.
Now I hope they can win the cup for
City!”
Barry Daniels
Patient and City fan
“It’s great that the club is involved
with such a wonderful charity. The
work that St Ann’s Hospice does
across the region is fantastic.”
James Milner
Manchester City player
Just d
ays
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“We are delighted to have been
able to support St Ann’s Hospice, a
hugely important Northwest charity,
particularly as it enters its 40th year.
The ambulance will be of such great
value to people in the local area, and
we are proud to have been involved.”
Sarah Lynch
Managing director of CITC Giving
St Ann
with a m’s Hospice is pr
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ter City
Football
Club.
Celebrating the day St Ann’s
Hospice opened, 40 years ago
St Ann’s Hospice annual review
MAY 2011
A year in celebration
In addition to the events profiled throughout this annual review, the
whole of the last 12 months has been filled with fantastic activities
of celebration and fundraising. Of particular note was our poignant
thanksgiving service, held at the end of May in Manchester Cathedral.
Patients, staff, volunteers and supporters joined us – some of whom
shared their experiences with everyone – and the Festival Choir led the
singing. It was a fitting year for the Mayor of Stockport, Councillor Les
Jones, to nominate St Ann’s Hospice as his charity of the year; an honour
we also received from the Mayor of Salford, Councillor Eric Burgoyne.
Also in May, we held a high-profile event with many of Manchester’s
key business leaders, hosted by architect Ian Simpson and his partner
Jo Farrell in their Beetham Tower apartment. We also received an
overwhelming response to our big tea party campaign, where the
money raised enabled us to run our ambulance for an entire year.
Well-known Manchester brewer Hydes contributed to St Ann’s Hospice
in the way that only it could – by creating a new, limited edition ale,
Forget Me Not – and donating 20p to the hospice for every pint sold,
raising so far around £9,000.
“I cannot tell you how happy I am for
everyone’s help.”
Our Patient Care
r User Group ho
lds a tea party
to celebrate the
anniversary o f S
t Ann’s Hospice
.
From the left: Alan Bond, honorary
treasurer of St Ann’s Hospice,
with the Bishop of Manchester,
the Right Rev Nigel McCulloch, and
local businessman Harry Ross.
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On 17 May 1971, 40 years ago, St Ann’s Hos
pice
received its first patients.
Raising a glass to St Ann’s Hospice
Day care patient
S
Eamonn O’Neal, broadcaster,
journalist and a newly
appointed patron of St Ann’s
Hospice, with wife Sheila.
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Taking to the streets
and spreading the word
St Ann’s Hospice annual review
JUNE 2011
Manchester Midnight Walk
Around 2,000 people took part in our fifth annual 10K Midnight
Walk around Manchester – raising an amazing £200,000, which brings
the total raised from all five walks to more than £1 million. St Ann’s
Hospice patron and Key 103 presenter Chelsea Norris led the evening’s
pre-walk entertainment, helping to warm up the crowd before their
walk. The Manchester Midnight Walk is one of our most popular
participative events and our biggest fundraiser – and we’d like to thank
all of those who took part or sponsored a walker.
“We were so thrilled to have the
opportunity to get the family
together to celebrate, at the
Manchester Midnight Walk, David’s
life – and do something worthwhile
for the hospice. We loved the chance
to light a candle and write a special
message in memory of David halfway
round the walk.”
Anita Thomas
Local media raise support for
hospice beds
We’ve had tremendous support this year from two of the Northwest’s
leading local newspapers, Stockport Express and Salford Advertiser.
They are each aiming to raise £120,000 – which is what it costs to run
a hospice bed for a year, when all the costs of care are factored in.
The two newspapers have provided massive support, by running
articles and features every week for a year – working tirelessly to reach
the ambitious target. At the time of going to print, the newspapers have
raised over £140,000 for the hospice.
Salford Advertiser
reporter Denise Evans,
walking the walk at our
Manchester Midnight
Walk this year.
Launching the media campaign: Denise Evans, reporter –
Salford Advertiser, Margaret Beck, community fundraiser,
and Stephanie Nelson, editor – Salford Advertiser.
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St Ann’s Hospice annual review
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A summer to celebrate
JULY 2011
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the wellbeing
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these refurbis
y
Andrew Lansle
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Health Secreta
“I’m sure all visitors to our garden
will admire her skill and dedication
creating a display which conveys the
sense of life and hope at our hospice.”
Jayne Bessant
Chief executive, St Ann’s Hospice
Refurbished Little Hulton site opens
A visit by the Bishop of Manchester, the Right Reverend Nigel
McCulloch, marked the opening of our major refurbishment of the
18-bed inpatient unit at our Little Hulton site, in Salford. The £725,000
refurbishment was the final stage in a 3-year programme to bring the
30-year-old facilities up-to-date. The refurbishments were extensive –
including rewiring, new plumbing, new furniture and a new pharmacy.
The improvements were funded with the aid of a £600,000 grant from
the Department of Health, with the balance coming from supporters –
including major donations from the Little Hulton Appeals Committee,
the St Ann’s Hospice Festival Choir and the Marlene Whelan Fund,
which was set up by Karen Cooper in memory of her mother who was
nursed at Little Hulton.
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Silver prize at the RHS Flower Show
Everyone at St Ann’s Hospice was thrilled when this year we had our first
display at the RHS Flower Show at Tatton Park. Thrill became celebration
when our entry, in the back-to-back garden category, was awarded the
Silver Flora prize. The concept for the garden, called Embrace, intended
to capture the physical, emotional and spiritual nature of the care
provided by the hospice, was the brainchild of a member of St Ann’s
Hospice staff at the Neil Cliffe Centre and was created by award-winning
garden designer Sharon Hockenhull.
Over the 12-month period
(April 2010-March 2011)
there were 702 inpatient
admissions.
Garden designer Sharon Hockenhull with our silver-award-winning entry
at Tatton Park.
Acting clinical operational
manager, Sian Burgess,
the Bishop of Manchester,
the Right Rev Nigel
McCulloch , the Mayor
& Mayoress of Salford
Councillor Eric Burgoyne &
Councillor Val Burgoyne,
and chief executive
Jayne Bessant.
Putting patients at
the heart of what we do
AUGUST 2011
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Care Quality Commission visit
St Ann’s Hospice in Heald Green passed with flying colours after the
impromptu visit from the Care Quality Commission this year. The
commission’s role is to check whether hospitals, care homes and care
services meet government standards – unannounced visits enable the
commission to see first-hand the real quality of care provided. The
assessors were able to meet with patients, families, carers and staff
and discuss their views of the hospice in depth. The resulting report
confirmed the quality of every aspect of care at the hospice, concluding
that, “People were very positive about their experiences of care and
treatment at the hospice. Their individual needs were recognised,
they were respected, and were well-informed about their care and
treatment.”
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National charity Pets As Therapy (PAT) began an ongoing partnership
with St Ann’s Hospice. Over 150,000 patients benefit every single week
from the service provided by PAT, including St Ann’s Hospice patients
who are visited weekly by Darcy (a King Charles spaniel) and Snowy (a
golden retriever). Their 4,500 dogs and 100 cats bring their unique brand
of unconditional love to patients, providing them with an uplifting,
therapeutic experience.
Pets As Therapy brings a much valued
therapeutic experience to our patients.
‘‘We are so glad to be able to work
with St Ann’s Hospice and hope that
Darcy and Snowy provide its patients
with all the happy associations of
home comforts – and a cuddle too,
of course.”
Maureen Hennis
Chief executive, Pets As Therapy
Leading the way
and celebrating success
St Ann’s Hospice annual review
SEPTEMBER 2011
“Would I send my wife here, or be a
patient here myself? Absolutely –
I would have no hesitation and
utmost confidence.”
David Proudlove
Carer member of accreditation team
St Ann’s Hospice leads the way with
Practice Development Unit accreditation
In September, St Ann’s Hospice became the first hospice in the
country to be recognised as an accredited Practice Development Unit.
The accreditation demonstrates the quality of care provided by the
hospice and our ethos of continual improvement. The accreditation
was undertaken by Leeds University and involved the creation and
implementation of a development plan over a three-year period.
The final report was glowing, stating that: “The level of application and
scope of developments is outstanding. There is some exceptional work
happening within these teams, which has the potential to influence the
wider palliative care community.”
Ladies’ fashion lunch
Our 2011 ladies show took place at the Palace Hotel in Manchester; in
addition to raising money for St Ann’s Hospice, the show helps to raise
awareness for breast cancer – the second biggest cause of death in
the UK after lung cancer. Although survivable, breast cancer can leave
women with significant body image issues – it’s especially courageous
that several women who had been successfully treated for breast cancer
took to the catwalk as part of the fashion show. Part of our care is to
help recovering women improve their body image and self-confidence
– whether that’s loss of hair from chemotherapy or as a result of a
mastectomy. One of our catwalk models, mother-of-three
Pat Heffernon, said that: “My life has changed completely since going to
St Ann’s Hospice. The hospice built my confidence back up.”
Park enjoyed
Our duck race in Bramall
ndreds of
massive support, with hu
, patients
ducks – painted by staff
part in a
and volunteers – taking
g £8,000
100-metre course, raisin
ed out to
Hundreds of people turn
watch the race.
St Ann’s Hospice patient Lindsay Bell
takes to the catwalk at our charity
fashion show.
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Celebrating
our volunteers
OCTOBER 2011
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Mr Warren J Smith,
the Lord Lieutenant of
Greater Manchester and
Vice President of St Ann’s
Hospice, presents The
Queen’s Award to our
volunteers, at Manchester
Cathedral.
St Ann’s Hospice volunteers receive
The Queen’s Award
The hard work of our many selfless volunteers was recognised when
they received the coveted Queen’s Award for Voluntary Service, at a
ceremony in Manchester Cathedral. Around 800 volunteers help
St Ann’s Hospice with almost every conceivable part of our activities –
they perform an exceptional service which would otherwise take at least
35 full-time staff members. The Queen’s Award is recognised very much
as the ‘MBE of the voluntary sector’. In addition to the service and award
for our whole volunteer team, four long-service volunteers were chosen
at random to attend a garden party at Buckingham Palace.
St Ann’s Hospice Festival Choir raises over
£600,000 over 20 years
“They do a superb job. I cannot praise
them enough. I am coping with my
life with a regained confidence.”
St Ann’s Hospice patient
“Through their support your life is
made worth living.”
St Ann’s Hospice patient
‘‘When you volunteer at St Ann’s
Hospice, you get back so much more
than you give.”
Linda Knott
St Ann’s Hospice volunteer
The St Ann’s Hospice Festival Choir has been performing for 20 years,
during which time they have raised a staggering £600,000 for the
hospice. At their summer concert at Stockport Town Hall, the seemingly
tireless choir presented the hospice with a £32,608 cheque from recent
fundraising efforts. Throughout the year, the choir hosted some special
performances in celebration of our 40th anniversary. These included a
wonderful rendition of Handel’s Messiah with their friends at the Royal
Northern College of Music, performing at our celebratory Thanksgiving
Service at Manchester Cathedral, and being invited to give thanks
to hospices across the UK in a special show on BBC Radio 4’s Sunday
Worship.
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St Ann’s Hospice annual review
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the hospice.”
The Neil Cliffe Centre prepares to
celebrate 20 years of care
Celebrating with
friends old and new
NOVEMBER 2011
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The University Hospital of South Manchester, in Wythenshawe, has been
home to one of our three hospice sites for almost 20 years. The site is
named after Neil Cliffe – an inspirational figure who has raised more
than £1 million after overcoming cancer in 1980. The money was used
to create the first site of its kind within an NHS hospital and is now an
integral part of St Ann’s Hospice. In 2012, the Neil Cliffe Centre will be 20
years old – and remains a great testament to an exceptional man whose
efforts have helped so many other sufferers.
40 years of care, celebrated in style
We are delighted that Neil Cliffe, who has
worked so tirelessly for us, has this year
become a vice president of St Ann’s Hospice.
Marking our anniversary of 40 years of care needed a special event –
in this case, the appropriately named Ruby Ball. Perhaps nothing could
be finer than enjoying an evening of dancing to music by Manchester’s
most famous resident orchestra, The Hallé. The evening, hosted at
Lancashire County Cricket Club, was a black-tie event in celebration of
our anniversary. The evening moved from ballroom dancing to rock,
with Hallé Rock closing the evening – allowing everybody to dance the
night away.
“The staff are absolutely amazing.
They are caring, compassionate and
above all loving towards every single
patient.”
Day care patient
Our 40th anniversary Ruby
Ball in full swing .
A celebration of life
DECEMBER 2011
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“And I will light a candle for you, to
shatter the darkness and bless the
times we knew.”
Paul Alexander
Full version available on www.giftsong.com
Tree of Lights – remembering our
loved ones
We closed 2011 with our annual Tree of Lights service at Manchester
Cathedral. The service remains massively popular, with well over 2,500
people attending, to celebrate and remember the lives of loved ones.
This event has become so popular that we can’t now accommodate
everyone within Manchester Cathedral on one day – so, this year, we
also held an outdoor Tree of Lights service at Oak Meadow Park, in
Cheadle Hulme. These beautiful and moving services are real highlights
of the hospice’s year and a fitting end to our 40-year anniversary.
Christmas concert at the
Bridgewater Hall
Manchester’s stunning Bridgewater Hall hosted our wonderful Christmas
concert for 2011. The concert featured the stirring sounds of over 200
voices, including the St Ann’s Hospice Festival Choir and Cheadle Hulme
School Choir, supported by the Corus Brass Ensemble, with Jeffrey
Makinson on the organ and conducted by John Pomphrey. The evening
was presented by BBC North West Tonight presenter, Colin Sykes.
Over 2,500 people attended our
Tree of Lights service at Manche
ster
Cathedral, one of our most popular
participative events.
Income 2010-2011 £11,065,840
17%
Trading income (eg shops and lottery)
£1,904,550
St Ann’s Hospice annual review
8%
Grants and other income
£884,196
33%
NHS contributions
£3,664,821
24%
Gifts in wills
£2,635,493
Financial review and objectives
18%
Fundraising
£1,976,780
93.9p* in every £1 raised goes to providing patient services and those
services which support its provision.
The income of St Ann’s Hospice in 2010-2011 totalled £11,065,840;
expenditure on charitable activities and other costs was £9,642,420.
This resulted in an operating surplus of £1,423,420 (before taxation).
The surplus arose principally from the higher than anticipated legacy
income.
13%
Trading costs (eg shops & lottery)
£1,261,164
6%
Fundraising, publicity and other costs
£614,881
1%
Governance costs
£55,906
The downturn in the economy continues to impact on our revenue in
terms of fundraising and corporate support. That said, we are grateful to
all our supporters for their commitment and financial assistance during
these difficult times. We’re working hard to keep costs down while
providing the same level of care – but really do need the continued
support of the people of Greater Manchester.
*Excludes expenditure on trading and fundraising costs
80%
Cost of services
£7,710,469
EXPENDITURE 2010-2011 £9,642,420
A full copy of the Trustees’ Report and Accounts is available from the company secretary, Liam McCarthy,
or can be downloaded from www.sah.org.uk/report
St Ann’s Hospice annual review
wish you a
“I am delighted to
hday – here’s to
happy 40th birt
rs!”
another 40 yea
Thompson
Anthony Worrall
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e to wish S
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all the bes
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greatest n people in their time o
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Clare Baldin .”
g
“St Ann’s Hospice offers something that
can’t be bought. In the time of greatest
need they offer kindness and support,
and it’s those things that make a
massive difference to families.”
Dianne Oxberry
“I would li
ke
very hap to wish St Ann’s
py 40th
Hospice
ann
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the staff
and volun iversary – and, t ery,
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fantastic
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nex
story over the
Martin Toal
“It gives me great pleasure to wish
St Ann’s Hospice and its entire
staff a very happy 40th birthday.
The work that takes place at the
hospice is truly unprecedented
and with the help of the Greater
Manchester community St Ann’s
can celebrate a fantastic 40 years.
Keep supporting the hospice and
the brave patients and families it
helps each and every year.”
Craig Philips
Celebrating 40 years of care
“To all at St Ann’s Hospice,
congratulations on your 40th
birthday. I am full of admiration
for the wonderful and awe -inspiring
work you do. My mum died of cancer
in 197 7, just 6 years after you all
began. The strides that research has
taken since then have been amazing
and I salute the part you have played
to help patients over the years. Our
survey says... you’re the best.”
Les Dennis
40 years ago, an incredible series of fundraising events (including
Granada Television opening up the set of Coronation Street to the
public for the first time, and Pelé donating his World Cup football shirt)
raised the money needed to build what was then one of the UK’s first
hospices.
Over those 40 years, many things have changed. We now have the
Internet, CDs, mobile phones, films and music we can download – and
much more. But the role of the hospice has always remained the same:
to help those, with free care, when they most need it.
Through the support of the people like you, the generous community
of Greater Manchester, our range of care has vastly expanded; we now
operate from three locations – not only from our first site in Heald
Green but also from Little Hulton and the Neil Cliffe Centre at the
University Hospital of South Manchester.
We remain grateful for all of the support we receive and hope that, in
2051 – another forty years from now – whatever changes there have
been in the world, we’re still here to help those who need it.
“A massive congratulations to St Ann’s
Hospice on the 40th anniversary. The
place is so special, a light when things
have gone dark , a hand when there
has previously been none to hold and
a support without which you’d fall.
They are so many things to so many
people and without it we’d all be lost.
Congratulations on the last 40 years
and here’s to a fantastic 40 more!”
Chelsea Norris
Thank you for our first 40 years –
here’s to the next 40!