volunteer handbook - Travelers Championship

VOLUNTEER HANDBOOK
AUGUST 1-7, 2016
TPC RIVER HIGHLANDS
CROMWELL, CT
TABLE OF CONTENTS
Welcome Letter.......................................................................................................2
2016 Executive Committee.....................................................................................3
Charitable Impact...................................................................................................4
A Year in Review.....................................................................................................5
Travelers Championship History.............................................................................6
Schedule of Events.................................................................................................7
Volunteer Uniform.................................................................................................10
Volunteer Food and Beverage..............................................................................11
Volunteer Recognition..........................................................................................12
Volunteer Appreciation Party................................................................................13
Volunteer Merchandise Promotion........................................................................14
Volunteer Information A-Z....................................................................................15
Security Policy......................................................................................................19
PGA TOUR Mobile Device Policy..........................................................................21
Course Map..........................................................................................................22
18th Hole Hospitality Clients..................................................................................24
Skybox Clients......................................................................................................26
Fan Zone Clients...................................................................................................28
Hospitality Clients A-Z..........................................................................................30
Volunteer Information...........................................................................................32
WELCOME
Welcome 2016 Travelers Championship Volunteers!
Thank you for choosing to volunteer at the 2016 Travelers Championship, August
1-7, at TPC River Highlands in Cromwell, Connecticut. As Connecticut’s largest
sporting event, more than 4,000 volunteers donate their time and effort to help
deliver a world-class PGA TOUR experience for players, fans and the media.
Volunteers not only get to go behind the scenes at a PGA TOUR event, but also
can feel good about investing their time as the Travelers Championship donates
100 percent of its net proceeds to charities throughout New England.
Since 2007, when Travelers became the title sponsor, over $10 million has
been generated for more than 500 charities. Last year alone, the Travelers
Championship generated $1.565 million for more than 140 charities throughout
Connecticut and New England. Our volunteers, the heart of the event, contribute
directly to this. Your passion, dedication and hard work do not go unnoticed.
Hartford HealthCare continues to be actively involved in enhancing the volunteer
experience as they are proudly sponsoring the tournament’s volunteers for the
seventh straight year. Together, we share admiration for our volunteers and hope
to continue enhancing the overall volunteer experience.
We are pleased to highlight an elite field including reigning champion Bubba
Watson, 2011 PGA Championship winner Keegan Bradley, 2007 Masters
Champion and 2015 Open Championship winner Zach Johnson, 2010 Open
Championship winner Louis Oosthuizen, 2012 U.S. Open champion Webb
Simpson, three-time major winner Padraig Harrington and many more. In addition
to the golf competition, the tournament will host special events throughout the
week, including Military Appreciation presented by Saint Francis Hospital and
Medical Center, Farmington Bank Family Day and Women’s Day presented by
Travelers. The Powerstation Events Concert Series in the MetroHartford Alliance
Fan Zone will include country duo Big & Rich on Thursday evening and Gin
Blossoms on Saturday evening.
We appreciate you donating your time to volunteer with us. See you on the
course!
Best Regards,
Nathan Grube
Tournament Director
Travelers Championship
2
2016 EXECUTIVE COMMITTEE & ASSISTANTS
ADMINISTRATION
Erin M. Wait
Meagan Mirkovich
AIRPORT CONCIERGE
James Anderson
Asst: Jennifer Lassige
AMATEUR CADDIES
Marc Zirolli
Asst: Mark Wetmore
AMBASSADORS
Shawn Daly
Asst: Monica Zapatka
CALL CENTER
Ann Esposito
CHAMPIONS CLUB
Bob Cattel
Asst: Mark Vining
CONCERT SERIES
Tracey Trifone
CONCESSIONS
Shaun Sheridan
Asst: Ken Verrastro
GALLERY
Maureen O’Connor
Asst: Karen Orton
Mobile Device Asst:
Greg Hammond
GATES
David Charles
Asst: Raymond Plante
Asst: Karissa Steltzer
MEDIA
John Mayo
MILITARY APPRECIATION
Chris Ward
Sharon O’Brien
OPERATIONS
Richard Hernandez
Ben Troup
PLAYER LOGISTICS
Michelle Clark
Jay Dykstra
Asst: Richard Laury
PLAYER RELATIONS
Drew Gallup
Asst: David May
CORPORATE HOSPITALITY
Art Kuever
PLAYER TRANSPORTATION
Asst: Jeffrey Gertz
Dawn Kirkwood
Asst: Richard Steere
Asst: Donna Thomas
Asst: Joe Audet
DELIVERIES
Kristine Zywocinski
PRACTICE FACILITY
Asst. Larry Wilder
Lauren Ducey
Jay Salvador
DISTRIBUTION
Asst: Joe Milositz
Stephen Dahlem
Asst: Alice Shea
Asst: Ben Troup
Asst: Ray Shaw
PRO-AM
Mike Maksymiw
FAN ZONE
Asst: Thomas Kim
Jennifer Shea
Asst: Kelly Nazario
PRO CADDIE HOSPITALITY
Maggie Pastore
David Timm
SCORING
Nick Giuliano
Laser Operators: Woody Mrozowski
Standard Bearers: Jeffrey Levine
Walking Scorers: Charles “Buddy” Buder
Walking Scorers: Brian Zimmerli
SKYBOXES
Dana Shults
Danielle Sobocinski
SPONSOR VALET
Bryan Fix
Asst: Anne Martin
STARTERS
John Shulansky
TICKET SERVICES
Marlisa Simonson
TOURNAMENT ANALYTICS
Kelly Ouelette
Asst: Adam Daw
VOLUNTEER SERVICES
Rick Buckley
Pam House
VOLUNTEER VILLA
Christina Davenport
Asst: Mimi Reyes
Asst: Adam Famiglietti
Asst: Karen Ford
3
CHARITABLE IMPACT
The primary beneficiary of the 2016 Travelers Championship is the ALS Clinic at the
Hospital for Special Care (HSC) in New Britain, Connecticut. Each year, HSC cares
for more than 250 Connecticut residents with amyotrophic lateral sclerosis (ALS), a
progressive disorder that affects the function of nerves and muscle. HSC is the only facility
in Connecticut that is part of the ALS Association’s national network of Certified Treatment
Centers of Excellence and is certified by the Muscular Dystrophy Association for ALS care.
It also runs one of the largest research and clinical trial programs for ALS in New England.
I
million generated
charities
benefited
The Travelers Championship is proud to be a
PGA TOUR event, which donates 100 percent
of net proceeds to charity every year to nonprofit
organizations throughout our community. Since 1952,
the tournament has generated more than $33 million
for charity and in 2015, the Travelers Championship
surpassed $1.565 for charity.
million
generated for
charities
A YEAR IN REVIEW
The 2015 Travelers Championship saw Bubba
Watson claim his second title at TPC River
Highlands in an exciting playoff over Paul
Casey. Watson began with nine birdies and
a bogey for an opening round 62, tying his
lowest round on the PGA TOUR. Watson’s
second round saw a bogey-free 67 that
propelled him to the solo lead entering the
weekend. On Saturday, Watson’s 68 placed
him in a tie for second, one stroke back of
Brian Harman. Sunday’s leaderboard would
prove to be a must watch as 24 players were
within six shots of the lead. In a light drizzle
that lingered throughout the day, players were
sent off split tees in threesomes to avoid the
heaviest showers. Watson birdied the first
two holes on Sunday to take back the lead.
Watson stuck to his strengths and played
steady golf the next 16 holes finishing up with
an eagle, a bogey and 14 pars. Watson’s
second victory at TPC River Highlands would
have to wait as he was caught by Paul Casey,
whose final round 65 gave him a share of the
lead after 72 holes. On the second playoff
hole, Watson birdied 18 to win his second
Travelers Championship.
5
TRAVELERS CHAMPIONSHIP HISTORY
In 1952, a PGA TOUR event in Connecticut was born, called the Insurance City Open,
at Wethersfield Country Club. In 1984, the tournament moved to its current location at
TPC River Highlands in Cromwell, Connecticut. Travelers has been the title sponsor
since 2007. The largest professional sporting event in the state, the tournament has
generated more than $33 million for charities in the surrounding communities and has
crowned champions such as Arnold Palmer, Sam Snead, Billy Casper and
Phil Mickelson.
TPC RIVER HIGHLANDS
Located in Cromwell, Connecticut, just minutes outside Hartford on a bluff overlooking
the Connecticut River, TPC River Highlands has served as the proud host of the
PGA TOUR’s Travelers Championship since 1984. The course has been named by
Golf Digest as one of the “Top 10 Golf Courses in the State” and the “Best Private
Course in the State” by Connecticut Golfer Online for a number of years. Last fall,
the club launched a multi-million dollar renovation project designed to enhance
the golf experience. The scope of work encompassed agronomic and architectural
improvements to bunkers, draining systems, greens, tee boxes, cart paths and lake
banks. Following the announcement of a 10-year sponsorship extension agreement
with Travelers in December 2014, special considerations were also given to improving
the spectator experiences at the tournament, resulting in enhanced viewing areas and
improvements to the existing Fan Zone. TPC River Highlands reopened all 18 holes in
early June for members and their guests to enjoy the course enhancements.
6
SCHEDULE OF EVENTS
TOURNAMENT WEEKLONG EVENTS
MILITARY APPRECIATION PRESENTED BY
SAINT FRANCIS HOSPITAL AND MEDICAL CENTER
Wednesday – Sunday | Patriots’ Outpost
The tournament is proud to support U.S. armed forces with Military Appreciation
presented by Saint Francis Hospital and Medical Center. This weeklong salute will give
military personnel and their families a chance to see some of the best golfers compete
at the Travelers Championship. All active, reserve and retired military service members,
United States veterans and their dependents are invited into the Patriots’ Outpost, a
complimentary hospitality venue that will offer free food and beverage, Wednesday
through Sunday. The venue will be climate-controlled thanks to the support from our
sponsors.
Associate Sponsors of Military Appreciation include Bear’s Smokehouse BBQ,
ConnectiCare®, the Connecticut Department of Economic & Community Development
and Mohegan Sun. Media Partners include New Haven Register, 102.9 The Whale
and WDRC AM 1360. Bear’s Smokehouse BBQ will provide complimentary lunch
Wednesday through Sunday of tournament week in the Patriots’ Outpost, in addition to
snacks provided by Entenmann’s and Frito-Lay and coffee provided by Dunkin’ Donuts.
FARMINGTON BANK KIDS ZONE
Tuesday – Sunday
Visit the Farmington Bank Kids Zone featuring a rock wall, obstacle course and the
mini golf course.
METROHARTFORD ALLIANCE FAN ZONE
Wednesday – Sunday
The MetroHartford Alliance Fan Zone will feature interactive activities, the Farmington
Bank Kids Zone, concessions, Bear’s Smokehouse BBQ, Powerstation Events Concert
Series and more. The MetroHartford Alliance Fan Zone is the interactive destination for
fans and families at the Travelers Championship.
OPERATION BIRDIES PRESENTED BY KAMAN
Thursday – Sunday | 17th Hole
For the 2016 Travelers Championship, Operation Birdies presented by Kaman will take
place on the 17th hole at TPC River Highlands. Throughout the competition rounds,
Thursday through Sunday, a minimum of a $100 donation will be made for every birdie
the PGA TOUR professionals make on this Military Appreciation Hole. The funds
generated will be donated to Birdies for the Brave Homefront Groups that will activate
in Connecticut.
97-9 ESPN PRESENTS THE ROB DIBBLE SHOW
Monday – Sunday | Big Y Radio Deck
The 97-9 ESPN afternoon broadcast will be live from the Big Y Radio Deck at the
Travelers Championship throughout the week.
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SCHEDULE OF EVENTS
MONDAY, AUGUST 1
Gates Open I 7:00 a.m.
• Opening Ceremony I 9:00 a.m. I 1st Tee
• Opening Ceremony Reception and Operation Homefront Back to School Brigade
presented by ConnectiCare® I 10:00 a.m. - 11:00 a.m. I Patriots’ Outpost
• Aetna Tournament Players Pro-Am I 12:30 p.m. Shotgun I Pro-Am Tent
• Pro-Am Celebration (Invitation Required) I 5:30 p.m. - 9:00 p.m. I Pro-Am Tent
TUESDAY, AUGUST 2
Gates Open I 7:00 a.m.
• PGA TOUR Professionals Practice Round I All Day I 18 Holes
• The Umbrella at 151/2 - Closest to the pin contest - Players & Caddies
8:00 a.m. - 5:00 p.m. | The Umbrella at 151/2
• Gameday | 8:00 a.m. - 1:00 p.m. | Michelob ULTRA 19th Hole Sponsor Club &
Back 9 Holes of TPC River Highlands
• Renewal Event | 8:00 a.m. - 9:30 a.m. | William Hill Estate Champions Club
• Drive, Chip and Putt Local Qualifying | 9:00 a.m. - 3:30 p.m. I Practice Facility
• Farmington Bank Family Day | 9:00 a.m. - 3:30 p.m. I Practice Facility
• Webwise Small Business Workshop by Web.com | 10:00 a.m. - 1:00 p.m.
Pro-Am Tent
• Operation Shower presented by ConnectiCare® | 11:00 a.m. - 1:00 p.m. |
The First Tee of Connecticut Building David & Geri Epstein Learning Center |
(Invitation Required)
• Eversource PGA TOUR Player Experience & Reception for Junior Golfers
3:30 p.m. - 7:30 p.m. | Practice Facility
• Dine Around & Performance (Invitation Required) | 5:30 p.m. | The Bushnell
WEDNESDAY, AUGUST 3
8
Gates Open I 6:00 a.m.
• Travelers Celebrity Pro-Am I Pro-Am Tent
Tee Times: 6:50 a.m. - 8:50 a.m. and 12:00 p.m. - 2:00 p.m.
• The Umbrella at 151/2 - Closest to the pin contest - Amateurs | 8:00 a.m. - 5:00 p.m.
The Umbrella at 151/2
• WEEI Presents: Dennis & Callahan Show I 6:00 a.m. - 10:00 a.m.
Big Y Radio Deck
• Chaz and AJ in the Morning from 102.9 The Whale/ 99.1 PLR/ 95.9 The Fox
6:00 a.m. - 10:00 a.m. | Adjacent to the Merchandise Tent
• Off-Site Pro-Am | 10:00 a.m. | GreatHorse, Hampden, MA
• Birdies for the Brave Military Caddie Program presented by Saint Francis Hospital
and Medical Center | 8:00 a.m. - 2:00 p.m. I 17th Hole
• MetroHartford Alliance Breakfast | 9:00 a.m. - 12:00 p.m. | The First Tee of
Connecticut David & Geri Epstein Learning Center
• Farmington Bank Celebrity Mini Golf Tournament | 9:30 a.m. & 10:30 a.m. |
MetroHartford Alliance Fan Zone/Farmington Bank Kids Zone
• WFAN 660 presents The Joe and Evan Show I 10:00 a.m. - 11:00 p.m. I Clubhouse Patio
• INROADS and Travelers EDGE Intern Ice Cream Social | 4:00 p.m. – 5:30 p.m.
Webster Bank Corporate Row Tent
SCHEDULE OF EVENTS
THURSDAY, AUGUST 4
Gates Open I 6:00 a.m.
Broadcast: Golf Channel: 3:30 p.m. - 6:30 p.m.
• Travelers Championship First Round
Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m.
*Tee times are subject to change
• WDRC Presents The Brad Davis Show | 6:00 a.m. - 10:00 a.m. | Patriots’ Outpost
• Women’s Day Presented by Travelers (Ticket Required) I 8:00 a.m. – 1:00 p.m. ProAm Tent
• Powerstation Events Concert Series featuring Big & Rich
Conclusion of Play - 8:30 p.m. | MetroHartford Alliance Fan Zone
FRIDAY, AUGUST 5
Gates Open I 6:00 a.m.
Broadcast: Golf Channel: 3:30 p.m. - 6:30 p.m.
• Travelers Championship Second Round
Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m.
* Tee times are subject to change
• MetroHartford Alliance/CoreNet Breakfast & MetroHartford Alliance Lunch
8:00 a.m. - 1:00 p.m. | The First Tee of Connecticut David & Geri Epstein Learning Center
• WTIC NewsTalk 1080 presents The Joe D and Gresh Show | 3:00 p.m. - 7:00 p.m.
Michelob ULTRA 19th Hole Sponsor Club
• Bruce Edwards Foundation Benefit Dinner | 6:30 p.m. - 9:00 p.m.
Connecticut Convention Center
SATURDAY, AUGUST 6
Gates Open I 7:00 a.m.
Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m.
CBS: 3:00 p.m. - 6:00 p.m.
• Travelers Championship Third Round I Tee Times: 8:00 a.m. - 2:00 p.m.
* Tee times are subject to change
• The First Tee of Connecticut Patron’s Breakfast (Invitation Required)
9:30 a.m. - 10:30 a.m. | The First Tee of Connecticut David & Geri Epstein Learning Center
• Volunteer Appreciation Party sponsored by Hartford HealthCare
5:00 p.m. - 8:30 p.m. | Pro-Am Tent
• Powerstation Events Concert Series featuring Gin Blossoms
Conclusion of Play - 8:30 p.m. | MetroHartford Alliance Fan Zone
SUNDAY, AUGUST 7
Gates Open I 7:00 a.m.
Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m.
CBS: 3:00 p.m. - 6:00 p.m.
• Travelers Championship Final Round I Tee Times: 8:00 a.m. - 2:00 p.m.
* Tee times are subject to change
• Pancreatic Cancer Research 18-Hole Stroll I 6:30 a.m. I Pro-Am Tent
• Closing Ceremony I Approximately 6:00 p.m. I 18th Green
9
VOLUNTEER UNIFORM
The Travelers Championship is a televised, professional sporting event, so it is
important for our volunteers to meet the standards of professional golf.
While in uniform, volunteers must:
• Wear the official 2016 tournament-issued red volunteer golf polo and hat or visor
• Wear khaki-colored pants, skirts, capris or shorts of appropriate length
• Wear closed-toe footwear that is comfortable and predominantly a neutral color
(black, white or tan is preferred)
• Wear their own black rain gear, if heavy rain occurs. Red ponchos will be provided
to wear over personal rain gear
• Treat every guest and volunteer of the tournament with the utmost respect
10
While in uniform, volunteers must not:
• Wear the previous year’s golf polos, hats or visors
• Wear denim or cargo shorts
• Wear flip flops or sandals
• Wear branded baseball caps
• Consume alcohol (except at the Volunteer Appreciation Party)
• Ask for player autographs
• Participate in fan activities
• Smoke
• Use cameras
• Use cell phones for personal use
VOLUNTEER FOOD AND BEVERAGE PROGRAM
BREAKFAST
Throughout the week, the Volunteer Villa will provide breakfast each morning for all
volunteers, starting at 5:30 a.m. Please make sure you stop by the Villa to check in and
enjoy our enhanced breakfast offering featuring hot items courtesy of Hartford HealthCare.
LUNCH
On Monday, August 1, lunch will be served in the Volunteer Villa from 11:30 a.m. – 2:00 p.m.
courtesy of Chicago Sam’s.
On Tuesday, August 2 – Sunday, August 7, volunteers must pick up their volunteer meal
vouchers each morning in the Volunteer Villa unless told otherwise by their chair.
These food cards will be accepted at designated concession areas on course. Please
remember that the meal vouchers are day specific and cannot be redeemed for alcohol
or apparel.
AFTERNOON SNACK
Throughout the week, the Volunteer Villa will provide snacks for the volunteers to take
out on the course. Volunteers should stop by the Villa to take a break and grab an
afternoon snack.
SUNDAY
SUNDAY
SUNDAY
ONE (1) REGULAR
HOT OR COLD ENTREE
ONE (1) SNACK
ONE (1) NON-ALCOHOLIC
BEVERAGE
AUGUST 7, 2016
0001
Volunteers Sponsored By
Volunteer Meal Voucher. One Time Usage. No Cash Value.
Valid only on date issued, at concessions. Not valid in hospitality
venues. Not replaced if lost or stolen.
AUGUST 7, 2016
0001
Volunteers Sponsored By
Volunteer Meal Voucher. One Time Usage. No Cash Value.
Valid only on date issued, at concessions. Not valid in hospitality
venues. Not replaced if lost or stolen.
AUGUST 7, 2016
BOTTLED SODA OR WATER
0001
Volunteers Sponsored By
Volunteer Meal Voucher. One Time Usage. No Cash Value.
Valid only on date issued, at concessions. Not valid in hospitality
venues. Not replaced if lost or stolen.
11
VOLUNTEER RECOGNITION
To recognize the extraordinary efforts of the Travelers Championship volunteers, Hartford
HealthCare would like to honor volunteers who go above and beyond as the 2016
Volunteer of the Year, Volunteer Executive Committee Member of the Year, and other
volunteer recognitions as voted on by the volunteers. New this year, all awards will be
presented at the Volunteer Appreciation Party. Below is a list of the awards to be presented
in 2016. Stop by the Villa to vote for your fellow volunteers.
VOLUNTEER OF THE YEAR
Throughout the week, the committee chairs will recognize the efforts of individuals and
groups who exemplify the spirit of the Travelers Championship. Each volunteer recognized
will be in the running for one of the 2016 Travelers Championship volunteer awards. For
the 2016 Volunteer of the Year, Hartford HealthCare will sponsor a $2,000 donation to the
winner’s charity of choice.
ROOKIE OF THE YEAR
This award is presented to a new volunteer who embraces their role and dives in head first!
This volunteer’s eagerness and enthusiasm is evident in all of the tasks that they take on.
Being a newcomer does not stop them from performing with passion.
MOST CHARISMATIC
This award is given to an individual whose enthusiasm is contagious. Their dynamic drive
rubs off on their team members and contributes to the committee’s overall success. Their
charming spirit is noticed by whomever they are helping - a fan, player or another
committee member.
BEST TEAM PLAYER
It’s not always easy working on a team, but this individual contributes with ease. They work
well with other volunteers using a range of different skills and abilities to create positive
outcomes and team morale. This individual is motivating, respectful and a huge support to
other volunteers. Most importantly, they always put their team ahead of themselves.
EXECUTIVE COMMITTEE VOLUNTEER OF THE YEAR
We cannot even begin to thank all of our Executive Committee members because without
their year-round dedication, we would not be the tournament that we are. This award will be
presented to an Executive Committee member whose commitment to the tournament has
really shined this year.
The Travelers Championship would like to thank Hartford
HealthCare for sponsoring the 2016 Volunteer Program. Each
year, Hartford HealthCare is actively involved in helping the
tournament enhance the volunteer experience throughout
tournament week.
Again, this year, Hartford HealthCare will be providing a Volunteer Appreciation Station in the
MetroHartfod Alliance Fan Zone for volunteers to take a snack or fill up their complimentary
Hartford HealthCare water bottle.
12
VOLUNTEER APPRECIATION PARTY
The Travelers Championship is proud to
partner with Hartford HealthCare to host a
Volunteer Appreciation Party. Come join us
for a fun night with your fellow volunteers,
featuring Bear’s Smokehouse BBQ and
NoRA Cupcake Company, as we thank our
volunteers and celebrate the 2016
Travelers Championship!
New this year, the Travelers Championship
will announce the 2016 Volunteer of the Year
and other volunteer recognition awards at
the party.
WHERE
PRO-AM TENT AT
TPC RIVER HIGHLANDS
WHEN
SATURDAY, AUGUST 6
5:00 P.M. - 8:30 P.M.
WHO
ALL VOLUNTEERS!
UNFORTUNATELY, GUESTS
ARE NOT PERMITTED
TO ATTEND
All volunteers must present their volunteer
badge in order to attend the party.
DON’T MISS OUT ON:
•GREAT PRIZES
•FUN PHOTO BOOTH
THANK YOU!
FROM ALL OF US AT THE
TRAVELERS CHAMPIONSHIP
13
MERCHANDISE PROMOTION
MERCHANDISE PROMOTION
FOR ALL VOLUNTEERS!
All volunteers will receive a 20% discount in the tournament
merchandise tent during normal business hours (Wednesday –
Sunday). To receive the discount, you must present your volunteer
badge upon purchasing your items.
14
VOLUNTEER INFORMATION A-Z
ADA VIEWING LOCATIONS
•
•
•
•
•
•
1st Tee
8th Green
9th Green
10th Tee
18th Green
Practice Facility
ADMISSION GATES
The three admission gates are located at
the following:
• Main Entrance: Accessible via Main
Entrance and Gold Lot/Lot B Parking
• 9th Fairway: Accessible via foot on
Golf Club Road and the Red Lot
• 6th Green: Accessible on foot via
Field Road
BADGES
VOLUNTEER BADGE – WHITE
This white badge is given to each
volunteer and allows “grounds only
access” to the event all week. Volunteers
must keep this badge visible at all times
and may use this badge as a ticket to
the event on days that they are not
volunteering. Please do not wear your
volunteer uniform on days that you are
not volunteering.
AMBASSADOR LOCATIONS
MARSHAL & SCORING BADGE –
DARK ORANGE
This dark orange badge is given to all
hole marshal and scoring volunteers and
allows “grounds only access” to the event
all week. The hole marshal and scoring
badge allows for these volunteers to go
“inside the ropes” along the 18 holes. All
volunteers must keep this badge visible
at all times and may use this badge as a
ticket to the event on days that they are
not volunteering. Please do not wear your
volunteer uniform on days that you are
not volunteering.
ATMs
GROUNDS BADGE – BLACK
Each volunteer is given a grounds badge
to distribute to a guest and use as a ticket
to the event all week. The grounds badge
gives the guest “grounds access only.”
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Headquarters – 9/10 Crossover
Main Entrance
Clubhouse Crossover 18 Concessions
Patriots’ Outpost – 1st Tee
17th Green
Fan Zone – Center 9th Hole Gate
Main Entrance
Merchandise Tent
Behind the 1st Tee
18 Concessions
MetroHartford Alliance Fan Zone
Michelob ULTRA 19th Hole
Sponsor Club
15
VOLUNTEER INFORMATION A-Z
CONCESSION STANDS
HOURS OF OPERATION
Practice Facility*
7:00 a.m. – 7:00 p.m.
Wednesday - Sunday (Breakfast Available)
Hole No. 5
10:00 a.m. – 7:00 p.m.
Wednesday - Sunday
Hole No. 8
10:00 a.m. – 7:00 p.m.
Wednesday – Sunday
Hole No. 15
10:00 a.m. – 7:00 p.m.
Thursday – Sunday
GOLF CARTS
Any volunteer using a cart should use
caution as to not interfere with play in any
manner. Always operate with caution!
Watching play while on a golf cart is
strictly prohibited. Please follow all cart
enforcements and policies throughout
tournament week. All volunteers operating
a golf cart must be at least 18 years old,
have watched the video and signed the golf
cart waiver.
HANDICAP PARKING & SHUTTLE
Handicap accessible parking is available for
vehicles with a valid state permit at
Woodside Intermediate School, 30
Woodside Road, Cromwell, CT 06416. A
Hole No. 18*
complimentary ADA shuttle will be available
7:00 a.m. – 7:00 p.m.
from the lot to behind the 18th green and
Wednesday – Sunday (Breakfast Available) will be running 7:00 a.m. – 7:00 p.m.,
Monday – Sunday. Please note there may
Fan Zone
be extended hours on the concert nights.
10:00 a.m. – 7:00 p.m.
For more information, please visit our
Wednesday – Sunday
website:
(Extended Hours on Fri. & Sat.)
www.TravelersChampionship.com.
Hole No. 12
HOSPITALITY VENUES
10:00 a.m. – 7:00 p.m.
HOURS OF OPERATION
Thursday – Sunday
Upper 15 Beverage Stand
10:00 a.m. – 7:00 p.m.
Wednesday – Sunday
*Also open 10:00 a.m. - 5:00 p.m. on
Monday and Tuesday
EMERGENCIES
If an emergency occurs, please dial 911
and notify the committee chair, a hole
captain or staff member closest to you.
They will radio the nearest Saint Francis
Hospital and Medical Center medical
personnel.
FIRST AID
16
The Saint Francis Hospital and Medical
Center medical headquarters is located
directly across from the clubhouse. You can
also find first aid tents at the 5th Hole, 12th
Hole and 17th Hole.
Aetna Greenside Club
8:30 a.m. – 30 minutes post play
William Hill Estate Champions Club
10:00 a.m. – 30 minutes post play
Michelob ULTRA 19th Hole Sponsor Club
10:00 a.m. – 30 minutes post play
Corporate Row Chalets
10:00 a.m. – 30 minutes post play
Skyboxes / Sky Suites 10:00 a.m. – 30 minutes post play
Patriots’ Outpost presented by Saint
Francis Hospital and Medical Center
10:00 a.m. – 30 minutes post play
All hospitality venues are open
Wednesday - Sunday.
VOLUNTEER INFORMATION A-Z
HOSPITALITY VENUES
LOCATIONS
MILITARY APPRECIATION
During the week, the Travelers
Championship will be honoring all active,
reserve and retired military service
members and their dependents with
complimentary admission. New this year,
William Hill Estate Champions Club
U.S. veterans and their dependents will
18th Green, Player Left
also receive complimentary admission
Michelob ULTRA 19th Hole Sponsor Club to the tournament, thanks to Bear’s
18th Fairway, Player Right
Smokehouse BBQ. These individuals,
will have access to the Patriots’ Outpost
Corporate Row Chalets
presented by Saint Francis Hospital and
18th Fairway, Player Right
Medical Center, a climate-controlled
Skyboxes / Sky Suites
hospitality venue meant to honor the
15th Green/18th Tee, 17th Green, 17th Tee men and women who serve our country.
This venue is adjacent to the 1st tee box.
Patriots’ Outpost presented by Saint
Francis Hospital and Medical Center
PERSONAL BELONGINGS
Adjacent to 1st Tee
Unfortunately, there are no locations
TPC Member Area*
for volunteers to store their personal
Clubhouse Patio
belongings. We recommend that anything
of value be left at home. Volunteers are
Travelers Trophy Suite allowed to bring in a bag that complies
18th Green, Player Left
with our updated security policy. Please
see page 19 for the full policy.
Travelers Corporate Row
18th Fairway, Player Right
Aetna Greenside Club
18th Green, Player Right
Travelers 360
17th Green/15th Tee
* Please note, the TPC Member Area is
only open Thursday – Sunday
LOST AND FOUND
Lost and Found is located at the
Tournament Office, (860) 502-6800.
MERCHANDISE TENT
The official Travelers Championship and
PGA TOUR Merchandise Tent is located
off of the 9th green.
PUBLIC BLEACHERS presented by
Nestlé Purina PetCare Company
Practice Facility
Overlooking practice facility
Hole No. 1
1st Tee, Player Right
Hole No. 8
Directly Behind 8th Green
Hole No. 9
9th Green, Player Left
Hole No. 10
Directly Behind 10th Tee
Farmington Bank Kids Zone
Farmington Bank Mini Golf Course
17
VOLUNTEER INFORMATION A-Z
PUBLIC PARKING
WILL CALL
RESTROOMS*
Monday, August 1
7:00 a.m. – 6:00 p.m.
Parking is based on a first come,
first served basis. All spectators will
be directed to park in Lot B in the
tournament’s Gold Lot. If Lot B is full,
officers will direct spectators to the offsite lot adjacent to Route 99.
•
•
•
•
•
Main Entrance
5th Fairway, Player Left
Behind 8th Tee
12th Fairway, Player Right
Across from 18 Concessions
MetroHartford Alliance Fan Zone
• Patriots’ Outpost
• 15th Tee
• Across Street from 1st Tee
*All restroom locations include ADA
accessible facilities.
VOLUNTEER PARKING
All volunteers are given a pass to park in
Lot B in the Gold Lot. Unless otherwise
noted by your chair, volunteers will then
proceed to the Volunteer Villa where
they will check in for their scheduled
shift. Please remember that it will take
approximately 25 minutes from the time
you park until the time you arrive at your
scheduled post. Volunteers who arrive
without their tournament-issued parking
pass will be charged the $15.00
parking fee.
VOLUNTEER VILLA
Volunteers must check in at the Villa
and then enter the course through the
main gate. Due to heightened security, all
volunteers are required to pass through a
security check before proceeding to their
committee location.
18
The Will Call trailer is located 1/10 of a
mile south of the entrance to the general
parking lot off Route 99. All guests will be
required to show a photo ID in order to
pick up their package. The Will Call hours
are as follows:
Tuesday, August 2
7:00 a.m. – 6:00 p.m.
Wednesday, August 3
5:00 a.m. – 6:00 p.m.
Thursday, August 4
6:00 a.m. – 6:00 p.m.
Friday, August 5
6:00 a.m. – 6:00 p.m.
Saturday, August 6
7:00 a.m. – 6:00 p.m.
Sunday, August 7
7:00 a.m. – 2:00 p.m.
WEATHER EVENT
If inclement weather should occur, play
may be suspended or cancelled. For the
most up-to-date tournament information
regarding schedule of events and time
of play, please visit one of the following
locations:
• www.TravelersChampionship.com
• www.Facebook.com/
TravelersChampionship
• www.Twitter.com/TravelersChamp
SECURITY POLICY
SECURITY
Since the safety and well-being of everyone is of the utmost importance, please adhere
to standard tournament policies. Listed below is the outline of the policies and procedures
that will be enforced at the Travelers Championship.
BAG INSPECTION
All items are subject to search. Item inspection will be performed at all admission gates.
The following bags are PERMITTED
on tournament
Permitted
Bags grounds:
Opaque Bags
Not to Exceed 6” x 6” x 6”
(In their natural state)
Clear Tote Bags, Plastic,
Vinyl or Other Carry Items
Not to Exceed 12” x 6” x 12”
(In their natural state)
1-Gallon Clear,
Resealable Plastic Bag
Medically Necessary and
Infant Diaper Bags
PROHIBITED ITEMS
The following items are PROHIBITED at the Travelers Championship and must be returned
to your vehicle:
AT&T
HDR
Clear Tote Bags, Plastic,
Vinyl or Other Carry Items
Larger than 12” x 6” x 12”
(In their natural state)
Camera Bags
Cameras (Thurs - Sun) &
Lens Larger than 6”
(Mon – Wed)
Selfie Sticks and GoPoles
Chair Bags
Opaque Bags
Larger than 6” x 6” x 6”
(In their natural state)
Backpacks
Video Cameras
Clear Backpack
Binocular Case
Tinted Plastic Bag
Lawn or Oversized Chairs
Knives, Firearms or
Weapons of Any Kind
Seat Cushions with
Carrying Case or Pockets
Plastic, Metal or Glass Cups, Posters, Signs, Banners
or Ladders
Cans or Containers
Computers or Laptops
Opaque Bags
Not to Exceed 6” x 6” x 6”
(In their natural state)
Pets (with the exception
of Service Animals)
Mesh Synch Bag
1-Gallon Clear,
Resealable Plastic Bag
Outside Food or
Beverage (Except for
Medical or Infant Needs)
Printed Pattern Plastic Bag
Beverages or
Coolers of Any Kind
Whistles, Horns or
Noise Makers
Fireworks, Laser Pointers
or Other Explosives
Clear Tote Bags, Plastic,
Vinyl or Other Carry Items
Not to Exceed 12” x 6” x 12”
their
natural
state)
Radios,
TV’s or Other
Motorcycles, Mopeds, (In
Tricycles, Bicycles,
Skateboards or Hoverboards
Electronic Noise
Producing Items
Medically Necessary and
Infant Diaper Bags
19
(Infa
SECURITY POLICY
PERMITTED ITEMS
The following items WILL BE allowed at the Travelers Championship:
Opaque Bags
Not to Exceed 6” x 6” x 6”
(In their natural state)
Still Camera without Case &
Lens Smaller than 6”
(Mon - Wed)
Binoculars without Case
1-Gallon Clear,
Resealable Plastic Bag
Collapsible Chair
without Chair Bag
Umbrella without Sleeve
Clear Tote Bags, Plastic,
Vinyl or Other Carry Items
Not to Exceed 12” x 6” x 12”
(In their natural state)
Mobile Phones, Tablets,
PDA’s on Silent Mode
(Please see Mobile Device
Policy for more information)
Infant Supplies
(Infant must be with Carrier)
Medically Necessary
and Infant Diaper Bags
Portable Radio
with Headset
Personal Transportation
Devices for Mobility Aid
such as a Motorized
Wheelchair or Scooter
METAL DETECTION
Everyone attending the tournament is subject to search at the entrances and on the
course at any time.
An exception will be made for fans needing to bring medical supplies
into the tournament. These medically necessary items will be permitted
after proper inspection at one of the admission gates.
20
PGA TOUR MOBILE DEVICE POLICY
Spectators are now allowed to take photos all week with their mobile devices throughout
the golf course, except in areas of competition during official rounds or when requested
by players, security and TOUR officials to refrain from taking a photo. Receiving or
placing phone calls will remain limited to designated “Cell Phone Zones.” As a reminder,
cameras are NOT allowed during official rounds.
• Devices must be on silent at all times.
• Calls may be placed or answered only in designated “Cell Phone Zones.”
• Data use (e.g., texting, email, etc.) will be permitted outside of the designated
areas.
• Data use is not permitted when players are in position to compete (i.e., when
QUIET PLEASE paddles are raised).
• Devices may not be used to capture audio/video at any time during tournament
week.
*NEW* PHOTOGRAPHS WITH A MOBILE DEVICE
Monday through Wednesday
• Still photography of all areas is permitted.
Thursday through Sunday
• NO PHOTOS OF PLAYERS AS THEY EXECUTE A GOLF SHOT WITHIN ANY
COMPETITION AREA.
• Still photography of all other areas is permitted.
At all times and places, you must refrain from taking photos if requested by
tournament staff, security personnel, players or player representatives.
Failure by spectators to follow these policies will result in mobile device confiscation or
removal of violators from the property.
21
21
COURSE MAP
E
12
13
S
N
W
11
Par & Yardage
Hole
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Total
Par
4
4
4
4
3
5
4
3
4
4
3
4
5
4
4
3
4
4
70
Yardage*
434
341
431
481
223
574
443
202
406
462
158
411
523
421
296
171
420
444
6,841
August 1-7, 2016
10
14
15
18
17
16
*From Tournament Tees
Gold Lot
(Lot B)
Main
Entrance
3
1
2
4
9
ACCESS
VENDOR
5
POND
Red Lot
(VIP/Media)
Sponsor
Valet
(Gray Lot)
9th Hole
Entrance
ROAD
GOLF CLUB
VAN
VAN
VAN
VAN
ROAD
6
7
8
FIELD
ROAD
Offsite ADA Shuttle Drop
First Aid
Scoreboard
Ambassador Locations
Greenside Club
Skyboxes
ATMs
Bleachers
Map Sponsored By:
22
FIELD
Kids Zone
and Mini Golf Course
Sky Suite
Social Media Wall
Cell Phone Zones
Leaderboard
Cardmember Club
Media Center
Sponsor Club
Champions Club
Merchandise Tent
The First Tee of Connecticut
Special Assistance Shuttle
Clubhouse
Pairings Guide Boxes
Travelers 360
Concessions
Patriots’ Outpost
Travelers Trophy Suite
Corporate Row
Pedestrian Crosswalk
Videoboard
Drink Stands
Pro-Am Tent
Volunteer Headquarters
Fan Zone
Restrooms*
* Each location includes a handicap accessible restroom
18TH HOLE HOSPITALITY
S
CB
Travelers
Trophy Suite
8
William Hill Estate
Champions Club
Videoboard
Golf
nel
Chan
7
5
b
a lu
tn C
Ae side
n
ee
Gr
6
4
1
2
3
Restrooms
Restrooms
Restrooms
Corporate Row
18 TH HOLE HOSPITALITY CLIENTS
CLIENT/VENUE NAME
LOCATION
Aetna Greenside Club
Corporate Row
1. Hospital for Special Care
Corporate Row
2. Robinson+Cole
Corporate Row
3. Saint Francis Hospital and Medical Center
Corporate Row
4. Travelers Corporate Row
5. Webster Bank
Corporate Row
6. CT Dept. of Economic and Community Development
Corporate Row
SPONSOR CLUB ENTRANCE
7. Michelob ULTRA 19th Hole Sponsor Club
18 Fairway
WILLIAM HILL ESTATE CHAMPIONS CLUB
8. William Hill Estate Champions Club
18 Green
TRAVELERS FACILITIES
Travelers Trophy Suite Hospitality
18 Green
Travelers Corporate Row
Corporate Row
Travelers 360
15 Green/18 Tee
25
SKYBOX & SKY SUITE HOSPITALITY
19
18
23
22
21
20
E
18 Tee
C
15
D
17
16
15
14
13
12
Travelers
.
360
S
CB
B
5
A
6
7
8
9
10
11
17
4
3
2
1
16
Cognizant
Sky Suite
17 Tee
26
27
24
25
G
28
Citi®
Cardmember Club
29
30
31
Accenture
Sky Suite
F
SKYBOX CLIENTS
SKY SUITE CLIENTS - 17 GREEN
Accenture
Citi® Cardmember Club
Cognizant
17 GREEN SKYBOX CLIENTS
SKYBOX A
1. IBM
2. Hartford Courant
3. L&T Infotech Limited
4. Sayers & Hitachi
SKYBOX C
12. Town Fair Tire
13. United Technologies Corporation
14. EMC
15. Bank of America
SKYBOX B
5. First Niagara Bank
6. Eversource
7. Kelser Corporation
8. Servpro Industries, Inc.
9. Hewlett Packard Enterprise
10. iHeart Media
11. World Wide Technology and Cisco Systems
SKYBOX D
16. WFSB Channel 3
17. USA Hauling & Recycling Inc.
15 GREEN/18 TEE SKYBOX CLIENTS
SKYBOX E
18. & 19. Nestlé Purina PetCare Company
22. DAILY
20. DAILY
WED: Connecticut Daily Newspapers WED: CBS Radio
Association
THU: BBN
THU: United Bank
FRI: AVANGRID
FRI: Virtus Investment Partners
SAT: Outfront Media
SAT: NetSource, Inc.
SUN: AVANGRID
SUN: Blake Equipment
21. DAILY
23. DAILY
WED: The Sheraton Hartford South Hotel
WED: MahoneySabol
THU: Anthem Blue Cross and Blue Shield
THU: Marcum LLP
FRI: AVANGRID
FRI: McCarter & English
SAT: TBNG Consulting
Attorneys at Law
SUN: AVANGRID
SAT: Minuteman Press of Hartford
SUN: Creative Dimensions
Signs & Exhibits
17 TEE SKYBOX CLIENTS
SKYBOX F
24. & 25. ebm-papst Inc.
SKYBOX G
26. DAILY
WED: Phoenix Communications
THU: Ally
FRI: Logicalis
SAT: Metals Testing Company
SUN: LAZ Parking
27. DAILY
WED: Harvard Pilgrim Health Care
THU: Halloran & Sage LLP
FRI: Halloran & Sage LLP
SAT: Halloran & Sage LLP
SUN: LAZ Parking
28. DAILY
THU: Michael Cain
FRI: Teradata
SUN: DATTCO, Inc
29. DAILY
THU: Nations Equipment Finance
FRI: KPMG LLP
SUN: Outfront Media
30. DAILY
THU: ENGIE Resources/OpTerra
Energy Services
FRI: AMERIPRISE FINANCIAL
SAT: AMERIPRISE FINANCIAL
SUN: ConnectiCare®
31. KAMCO SUPPLY
27
METROHARTFORD ALLIANCE FAN ZONE
21
20
19
18
17
16
15
14
13
9
4
12
11
10
8
7
6
5
3
2
22
1
26
25
24
27
28
29
31
30
32
35
33
34
36
37
23
38
FAN ZONE
FAN ZONE CLIENTS
FAN ZONE CLIENTS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
Farmington Bank Kids Zone
Ford Motor Company
Mohegan Sun
WFSB Channel 3
Golf Vacations Ireland
1029 the Whale
Capital City Education Alliance
AARP Program
Stanley Black & Decker
HiDow
Birdies for Charity
iHeart Communities featuring Renee DiNino
iHeart Radio
Honest Tea
GREEN EARTH ENERGY
Williamsburg Hospitality - Williamsburg, VA
Bridgestone Performance Center
Travelers Chipping Challenge
CNET
Servpro Industries, Inc.
WTNH News 8
Powerstation Events Concert Stage
XFINITY
Bear’s Smokehouse BBQ
Aramark Prep Tent
Burritos and Bowls
Champion Cheesesteaks
Gallery Grill
Wings & Co.
Ben & Jerry’s Ice Cream
Saint Francis Hospital and Medical Center
FedEx Cup Letters
Beverage Tent
Volunteer Appreciation Station presented by Hartford HealthCare
Aer Lingus
The Hole in the Wall Gang Camp
LEGO®
Social Media Wall
29
HOSPITALITY A-Z
CLIENT/VENUE NAME
Aetna Greenside Club
Ally
AMERIPRISE FINANCIAL
Anthem Blue Cross and Blue Shield
AVANGRID
Bank of America
BBN
Blake Equipment
CBS Radio
ConnectiCare®
Connecticut Daily Newspaper Association
Creative Dimensions Signs & Exhibits
CT Dept. of Economic and Community Development
DATTCO, Inc
ebm-papst Inc.
EMC
ENGIE Resources/OpTerra Energy Services
Eversource
First Niagara Bank
Halloran & Sage LLP
Hartford Courant
Harvard Pilgrim Health Care
Hospital for Special Care
Hewlett Packard Enterprise
IBM
iHeart Media
KAMCO SUPPLY
Kelser Corporation
KPMG LLP
L&T Infotech Limited
LAZ Parking
Logicalis
MahoneySabol
Marcum LLP
McCarter & English Attorneys at Law
Metals Testing Company
Michael Cain
30
LOCATION
Corporate Row
17 Tee
17 Tee
15 Green/18 Tee
15 Green/18 Tee
17 Green
15 Green/18 Tee
15 Green/18 Tee
15 Green/18 Tee
17 Tee
15 Green/18 Tee
15 Green/18 Tee
Corporate Row
17 Tee
17 Tee
17 Green
17 Tee
17 Green
17 Green
17 Tee
17 Green
17 Tee
Corporate Row
17 Green
17 Green
17 Green
17 Tee
17 Green
17 Tee
17 Green
17 Tee
17 Tee
15 Green/18 Tee
15 Green/18 Tee
15 Green/18 Tee
17 Tee
17 Tee
HOSPITALITY A-Z
CLIENT/VENUE NAME
Michelob ULTRA 19th Hole Sponsor Club
Minuteman Press of Hartford
Nations Equipment Finance
Nestlé Purina PetCare Company
Netsource, Inc.
Outfront Media
Phoenix Communications
Robinson+Cole
Saint Francis Hospital and Medical Center
Sayers & Hitachi
Servpro Industries, Inc.
TBNG Consulting
Teradata
The Sheraton Hartford South Hotel
Travelers Travelers 360
Travelers Trophy Suite Hospitality
Town Fair Tire
United Bank
United Technologies Corporation
USA Hauling & Recycling Inc.
Virtus Investment Partners
William Hill Estate Champions Club
Webster Bank
WFSB Channel 3
World Wide Technology and Cisco Systems
LOCATION
18 Fairway
15 Green/18 Tee
17 Tee
15 Green/18 Tee
15 Green/18 Tee
17 Tee, 15 Green/18 Tee
17 Tee
Corporate Row
Corporate Row
17 Green
17 Green
15 Green/18 Tee
17 Tee
15 Green/18 Tee
Corporate Row
15 Green/18 Tee
18 Green
17 Green
15 Green/18 Tee
17 Green
17 Green
15 Green/18 Tee
18 Green
Corporate Row
17 Green
17 Green
31
VOLUNTEER INFORMATION
IMPORTANT CONTACT NUMBERS
Tournament Office:
Phone Number: 860-502-6800
Email: [email protected]
Tournament Staff Contact:
Taylor Whiting, Volunteer Coordinator
Phone Number: 860-502-6819
Email: [email protected]
GOLF ETIQUETTE
•Please be quiet when marshals raise their hands prior to any shot.
•Please wait for the marshal’s signal before crossing any fairways.
•Please refrain from moving or walking when a player is preparing to hit a shot.
•Please respect the player’s concentration and do not speak with them while on course.
•Unless instructed otherwise, please stay outside the ropes.
HELPFUL HINTS
•Bring bug spray and sunscreen.
•Display your credential at all times.
•Drink plenty of fluids! Bring your water bottle every day and utilize the Volunteer Villa and
Volunteer Appreciation Station located in the MetroHartford Alliance Fan Zone.
•Wear your volunteer hat or visor for protection from the sun.
•Treat every guest and volunteer of the tournament with the utmost kindness and respect.
•Please be cognizant, as every interaction you have with a player, spectator, sponsor or
volunteer may make or break their experience.
32
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