HANDBOOK FOR OVERSEAS PAKISTANIS

HANDBOOK FOR
OVERSEAS PAKISTANIS
HAFIZ AHSAN AHMAD KHOKHAR
Grievance Commissioner for Overseas Pakistanis
Federal Ombudsman Secretariat, 36-Constituion Avenue, Islamabad
Phone: 92-51-9217206-10, Fax: 92-51-9217224
Email :hafizahsaan1973@ gmail.com
Website: www.overseaspakistanis.ombudsman.gov.pk
1
INTRODUCTION
The Honorable Federal Ombudsman appointed Hafiz Ahsaan Ahmed Khokhar,
Senior Advisor (Law), Wafaqi Mohtasib Secretariat as the Grievance Commissioner for
overseas Pakistanis with the objective to, inter alia, advance the welfare of Pakistanis
working or settled abroad and their families living in Pakistan by identifying their
problems and by contributing to the solution of those problems within the scope of
Wafaqi Mohtasib Secretariat. The Grievance Commissioner cell prepared a plan of
action to quickly bring the relevant Ministries, Divisions, De partments and other
relevant agencies on board. A detailed study of the problems of the overseas Pakistanis
was carried out and extensive discussions were undertaken with all the relevant
agencies to redress the complaints of overseas Pakistanis through a multi -pronged
strategy. This strategy also envisaged some immediate measures aimed at resolving
individual and systemic issues of overseas Pakistanis and to advance their welfare and
that of their families living in or outside Pakistan. These measures have now started
bearing fruit and a well-coordinated effort is in hand to build upon the initiatives
taken and to consolidate the arrangements for quick and meaningful resolution of
complaints of overseas Pakistanis. It is encouraging to note that there has been a good
response from the Pakistani diaspora and some useful proposals have been received
from them for improvement of the system. Regular meetings are being convened in
Wafaqi Mohtasib Secretariat with all stakeholders including Federal Ministries and
Departments. It is presumed that with the latest introduction of One Window
Facilitation Desks at the international airports in Pakistan a consi derable chunk of
complaints of Overseas Pakistanis will be adequately addressed. Similarly, the
introduction of online complaint resolution mechanism will facilitate quick redressal
and proper tracking of the complaints. The Foreign Office has been requested to make
necessary arrangement for hearing of complaints through video l ink between Federal
Ombudsman’s Secretariat and the Pakistan Missions where concentration of
Pakistanis is higher i.e. USA, UK, Canada, Saudi Arabia and UAE.
This booklet contains information on various decisions taken during the
meetings held between the Wafaqi Mohtasib Secretariat and the concerned Agencies
from time to time and the steps taken to implement those decisions. It also
enumerates the steps taken by the Wafaqi Mohtasib Secretariat in collaboration with
Federal Government Agencies for the welfare of overseas Pakistanis. Besides, it
contains details of the focal persons in the Ministries and Government Agencies as
well as in Pakistan Missions abroad and describes the Standard Operating Procedure
for the recently established One Window Facilitation Desk at various international
airports in Pakistan. The booklet has been brought out to further facilitate the
overseas Pakistanis to establish quick contact with the relevant Agencies for seeking
the required assistance.
2
DETAILS OF CONTACT OF THE GRIEVANCE COMMISSIONER
FOR OVERSEAS PAKISTANIS, WAFAQI MOHTASIB
SECRETARIAT, ISLAMABAD
Hafiz Ahsaan Ahmed Khokhar
Grievance Commissioner for Overseas Pakistanis
Contact:
E-mail: [email protected]
Tell No: 051-9217243
Cell No: 0300-8487161
Fax: 92-51-9217224
Website: www.overseaspakistanis.ombudsman.gov.pk
Address: Federal Ombudsman Secretariat, 36-Constituion
Avenue, Islamabad, Pakistan
3
SUMMARY OF STEPS
TAKEN BY THE GRIEVANCE
COMMISSIONER FOR OVERSEAS PAKISTANIS, WAFAQI
MOHTASIB (FEDERAL OMBUDSMAN) SECRETARIAT IN
COLLABORATION WITH FEDERAL GOVERNMENT MINISTRIES
FOR THE WELFARE OF OVERSEAS PAKISTANIS.
W EBSITE
Online mechanism for resolution of complaints of Overseas Pakistanis has been
established with independent website www.overseaspakistanis.ombudsman.gov.pk.
This system is connected online with all relevant Ministries/Departments.
FOCAL PERSONS
Focal persons have been appointed in all the relevant Ministries, Government Agencies
and in all the concerned Pakistan Missions abroad.
TOLL FREE NUMBER
Toll Free Number has been activated for Overseas Pakistanis.
SYSTEMIC ISSUES
Urgent resolution of systemic issues faced by Overseas Pakistanis is a priority area for
the Grievance Commissioner.
COORDINATION W ITH PAKISTAN MISSIONS ABROAD
The office of Grievance Commissioner coordinates with community Welfare Attaches
(CWA) and Information Officers posted in Pakistan Missions abroad for launching
awareness campaign for overseas Pakistanis and for resolution of complaints of the
aggrieved Pakistanis.
ADVISORY COUNCILS
Agencies have constituted Advisory Councils comprising senior officers and members
from the civil society to identify and resolve systemic issues relating to overseas
Pakistanis.
ONLINE SYSTEM
Agencies are developing online system for tracking of complaints lodged by overseas
Pakistanis.
4
REMITTANCES BY OVERSEAS PAKISTANIS
State Bank of Pakistan (SBP) has been requested to further facilitate overseas
Pakistanis to send remittances through the formal channel.
MRP FACILITY
Machine Readable Passport (MRP) has been recommended to be provided through
Pakistan Missions in those countries where more than 10 thousand Pakistanis are
residing.
PIA SERVICES
PIA authorities have been advised to improve their services to the passengers traveling
through PIA.
ONE W INDOW FACILITATION DESK
One Window Facilitation Desks are being established at all international airports in
Pakistan to facilitate incoming and outgoing overseas Pakistanis. Such Desks have
already been established at Benazir Bhutto International Airport, Islamabad, Allama
Iqbal International Airport, Lahore and Jinnah international Airport, Karachi. These
Desks will be operational round the clock (24/7) and will be manned by the officers
from the concerned agencies.
RESERVATION OF SEATS IN EDUCATIONAL INSTITUTIONS
OPF will arrange for reservation of seats for the children of the poor overseas
Pakistanis in professional educational institutions in Pakistan.
TAXI SERVICE
The concerned authorities have been advised to ensure availability of taxies at all
international airports in Pakistan.
W EBSITE IN ENGLISH AND URDU
The relevant Ministries have been advised to include Urdu version in their respective
websites.
INVESTMENT BY OVERSEAS PAKISTANIS
Board of Investment has been advised to especially prepare policies to attract Overseas
Pakistanis to make investment in Pakistan.
5
HOUSING SOCIETIES OFFERING PLOTS AND BUILT-HOUSES TO OVERSEAS
PAKISTANIS
Development Authorities throughout Pakistan have been advised to publish lists of
registered housing societies.
OVERSEAS PAKISTANIS COMPANIES & TAX REGISTRATION
SECP, FBR and PRAL have been advised to streamline the process of registration of
companies etc. so that Pakistanis could register their companies within the shortest
possible time.
PROVISION OF FACILITIES AT AIRPORTS
Civil Aviation Authority has been advised to provide all the required facilities at
airports and take steps for early clearance of luggage of the passengers at all
international airports in Pakistan.
HEARING OF COMPLAINTS THROUGH VIDEO LINK
Foreign office has been advised to coordinate with Federal Ombudsman Secretariat for
establishing video links with the Pakistan Missions in UK, Canada, Saudi Arab and
UAE for hearing of complaints with the Wafaqi Mohtasib. First such link with the
Pakistan Consulate General, New York is likely be activated shortly. The Foreign office
has further been requested to advise all heads of Pakistan Missions abroad to fix a day
every week for hearing of complaints of overseas Pakistanis in their respective
Missions.
OVERSEAS PAKISTANI PRISONERS
Foreign office has been asked to take necessary steps for early release of Pakistani
prisoners in different jails abroad and to provide the detailed country wise data of
such prisoners.
ATTESTATION OF DOCUMENTS
Foreign office and Higher Education Commission of Pakistan have been requested to
make SOP for early attestation of documents submitted by Pakistanis and to ensure
security of their documents.
6
RESIDENCE PERMIT FOR OVERSEAS PAKISTANIS
Ministry of Interior, FIA and Foreign office have been requested to make online
verification system of Temporary Residence Permit of overseas Pakistanis working or
living in South Africa, Greece or any other country. It will resolve multiple issues of
immigration of overseas Pakistanis.
E-GATE IMMIGRATION FACILITY AT INTERNATIONAL AIRPORTS OF PAKISTAN
Instruction have been issued to FIA, Directorate of Passport and Immigration, NADRA,
Civil Aviation Authority and other relevant agencies for submitting their views and
implementation strategy for E-gate Immigration at all international airports of
Pakistan. This will facilitate millions of Pakistanis at airports.
7
FOCAL PERSONS IN PAKISTAN MISSIONS ABROAD FOR
OVERSEAS PAKISTANIS
Location of Pakistan
Mission
Ankara, Turkey
Istanbul, Turkey
Bern, Switzerland
Male’, Maldives
Shanghai, China
Name of Focal Person
Contact Number
Mr. Atif Sharif,
First Secretary
Mr. Dildar Ali Abro,
Vice Consul
0090-549-7849291 Mobile
[email protected]
0090-5377-809918 Mobile
0090-212-3249154
[email protected]
0041-31-3501796 office
0041-31-3501799 Fax
[email protected]
Mr. Murad Baseer,
First Secretary/Head of
Chancery (HOC)
Mr. ShahidMehmood, Head
of Chancery (HOC)
Ms. Farhat Ayesha, Head of
Chancery (HOC)
Bucharest, Romania
Mr.MuhammadSheryar
Khan, Second Secretary
Sana’a, Yemen
Mr. Khalid Hussain Khan
Gudaro,
Head of Chancery (HOC)
Mr. Falak Sher,
First Secretary
Mr. S.M. Hasan Akhtar,
Vice Consul
Pretoria, South Africa
Guangzhou, China
Damascus, Syria
Barcelona, Spain
Chicago, USA
Chengdu, China
Ashgabat,
Turkmenistan
Syed FarrukhMehboob,
Head of Chancery (HOC)
Mr. Muhammad Aslam
Ghauri,
Community
Welfare Attache
Ms. SamanMuneeb,
Vice Consul
Mr. Naveed SafdarBokhari,
Consul
Mr. Shafeeur Rahman
Awan,
Charge’dAffiares (a.i)
8
(+960) 332 3005
0086-21-62377266
0086-21-62377000 Ext.802
0086-21-62377066 Fax
[email protected]
[email protected]
(0040-21) 318.78.73,
318.78.76
(+967) 1-434 045 / 4
(+27-12) 3624324
Tel: 0086-20-8550-5057
Fax: 0086-20-8550-5682
[email protected]
[email protected]
(+963-11) 6132696
Res: 0034-936673439
Mob:0034-66318475
Fax: 0034-934514865
[email protected]
00312-781-1834
[email protected]
Tel: 0086-28-85268051
Mobile: 0086-18683786251
[email protected]
00993-12-482128-29
0093-65850213 (mobile)
[email protected]
[email protected]
Abdu Dhabi, UAE
Tunis
Beirut
Seoul, South Korea
Dushanbe, Tajikistan
Kabul, Afghanistan
Dhaka, Bangladesh
Los Angeles,
USA
Jakarta, Indonesia
Addis Ababa
Sofia
Nairobi, Kenya
Jeddah,
Saudi
Arabia
Colombo,
Sri Lanka
New York (CG), USA
Pretoria
Tashkent
Beijing,
Dr. Faisal Aziz Ahmed,
Tel: +971-2-444-8282
Deputy Head of Mission/
Community Welfare Attache
(a.i)
Mr. Marwan Alex Ayyash,
(+216) 71 871 330 / 1
First Secretary
Deputy Head of Mission
Tel: No. 00961-01-790327
00961-01-790471
Fax: 00961-01-790471
[email protected]
Mr. Muhammad Humair
0082-2-796-8252
Karim, Community Welfare 0082-2-796-0312 Ext 120
Attache
Fax: 0082-2-796-0316
[email protected]
Mr. Muhammad Aslam
(+992-37) 2510065
Khan, First Secretary
Mr. Mohammad Atif,
(+93 20) 2202 746
Third Secretary
thirdsecretary@pakembassyka
bul.com
Mr. Nasir AftabBhaba, First +880.2.882.5388
Secretary (Consular Affairs)
Malik Qamar Abbas
Tel: 0013104415145
Khokhar, Consul/ Head of
Fax: 0013104419256
Mission
Mr. Giyan Chand,
Tel (off) 00622157851836-37
Second Secretary/ Head of
Mob: 006285881238221
Chancery
Mr. Adeel Ashraf,
(+251-11) 6188395
Head of Chancery (HOC)
Mr. Saeed urRehman,
(+359-2) 9712316
Third Secretary
Mr. M. SaleemUllah Khan,
Ph: +254204440503
First Secretary
+254204443911-2
[email protected]
[email protected]
[email protected]
Mr. Muhammad Junaid
(966-2) 6652867
Wazir, Head of Chancery
Mr. Shehyar Malik,
0094-11-2055756
First Secretary (Culture)
Mr. Muhammad Rahimoon, 0012128796088 (off)
Counsellar, (Community
0013105620222 (Cell)
Welfare)
[email protected]
Mr. Falak Sher,
First Secretary
Mr. Naveed Anjum,
Second Secretary
Mr. Khalid Majid,
9
(+27-12) 3624324
(+998-71) 2281524
(Off)00861065323411
China
Counsellor
Havana, Cuba
Mr. Naeemullah Khan,
Charged’ Affairs(a.i)
Mr. Zafar Iqbal, Consellor
Kyiv, Ukraine
Muscat
Baku, Azerbaijan
Canberra
Sydney, Australia
Kuwait
Ottawa, Canada
Brasilia
Cairo, Egypt
Frankfurt, Germany
Belgrade
Khartoum, Sudan
Manila, Philippines
Amman, Jordan
Budapest, Harare
Algiers
Argentina
Austria
Bahrian
Belgium
(M)008618810773142
[email protected]
[email protected]
(+53-7) 2141172
(+380-44) 2542540
Mr. ShahidJaved,
24603343,
Community Welfare Attache (M): 96250158
(Fax): 24601206
[email protected]
Mr. Mubashar Ahmed
0099452079188
Tahir, Head of Chancery
[email protected]
Mr. Asima Rabbani,
+61 2 92221806
Deputy Head of Chancery,
[email protected]
Shifaat Ahmed Kaleem,
Consul
Mr. Noor ud Din,
0096525327651 (Tel)
Community Welfare Attache 0096525322917 (Fax)
[email protected]
Mr. Abrar H. Hashmi,
+1-604-569-1415
Charge d’ Affairs
Mr. MubeenMehr,
(+5561-33641632 & 34)
Second Secretary
[email protected]
Mr. Farhan Ali,
(+20-2) 33379139
Third Secretary
Mr. Waqas Ahmed, Head of Pakmissionfrankfurt.de
Chancery
Mr. Mirza Salman Baber
(+381 11) 6304947
Baig, First Secretary
Mr. Shahbaz Mustafa,
00249-927000047
Charged’ Affairs(a.i)
00249-183262099
[email protected]
Mr. Taimur Zulfiqar,
(+63-2) 8172776
Head of Chancery
Mr. Masood Gul,
(00962-6-4622787)/Ext 103
Head of Chancery
Mr. Azeem Khan,
+263-4-762018
Deputy Head of Mission
Mr. JunaidSadiq,
0021321792804
Second Secretary
Mr. ShahrasAsim,
00541147722782
Third Secretary
Mrs. ZaibTayyabAbbasi,
00431368787381
Second Secretary
Mr. Muhammad Ahad,
0097317423069
Second Secretary
Mrs. Sara Ijaz,
006632726
Second Secretary
10
Brazil
Bulgaria
Cambodia
Mr. MobeenMehr,
00556133641632
Second Secretary
Mr. Saeed urRehman, Third 0035929713976
Secretary
Mr. Nazar Jamal,
0088523996895
Second Secretary
Denmark
Mr. Muddassar Chaudhary, 004539625207
First Secretary
Ethiopia
Mr. Muhammad Adeel
Ashraf, Second Secretary
Mr. Ammar Amin, Third
Secretary
Mr. ShafiqatUllah, Third
Secretary
00251116188395
Iran
Mr. Saqib Rauf,
First Secretary
0066944891
Iraq
Mr. Iqbal Hussain,
Second Secretary
009647704843092
Italy
Mr. Aamar Saeed,
Second Secretary
00390687695065
Japan
Mr. Adnan Javed,
Third Secretary
0054213603
Lebanon
Mr. SibtainAfzzal,
Third Secretary
009611785574
Libya
Mr. Liaqat Ali Warich,
Third Secretary
00218213610878
Malaysia
Mr. Murad Ali,
First Secretary
Mr. Ahmed Nadeem
Mustafa,
Second Secretary
Mr. UzairZahid Sher, Third
Secretary
Mr. Shakeel Ahmed
Siddiqui, Second Secretary
0021610167
Mr. Nazar Hussain,
Third Secretary
Mr. Syed Faraz Hussain
Zaidi, First Secretary
0097714374013
France
Greece
Mauritius
Mexico
Myanmar
Nepal
Netherlands
11
0033145626467
00302107220675
002306987669
00525552033636
00951221867
0031703645238
New Zealand
Nigeria
Norway
Philippine
Qatar
Romania
Saudi Arabia
Senegal
Singapore
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Serbia
Tajikistan
Thailand
Turkey
Ukraine
U.A.E
U.K
Mr. Abdul Malik, Head of
Chancery
Mr. Asim Ali Khan,
Third Secretary
Mr. Ibrar Hussain Khan,
Head of Chancery
Mr. TaimourZulifiqar,
Second Secretary
Mr. Wajid Hussain Hashmi,
First Secretary
Mr. Muhammad Sheryar
Khan, Head of Chancery
Mr. Abbas Sarwar Qureshi,
Second Secretary/Head of
Chancery
006444970075
Mr. Shamas urRehman,
Third Secretary
Mr. Suleman Athar,
First Secretary
Mr. Falk Sher,
Second Secretary
Mr. Farhana Asif,
Second Secretary
Mr. Hasan Ali Zaigham,
First Secretary
00221338246137
Mr. NajeebDurani, Deputy
Head of Mission
Mr. Murad Baseer,
Head of Chancery
0046824543
Mr. Mirza Sulaman Baber
Baig, First Secretary
Mr. Muhammad Aslam
Khan,FirstSecretary
Ms. Aqsa Nawaz,
First Secretary
Mian AtifSharif,
First Secretary
Dr. Zafar Iqbal, Counsellor
381116304947
Ms. FaizaHaseeb,
Third Secretary
Mr. Syed Mustaf Rabbani,
Head of Chancery
4449101
12
002349461737
004723136092
006140354
0044831714
0040213187875
(00966-11)4807604
6567320144
27123624342
0034911393371
20556698
0041313501796
992372510165
6622530719
009031246620
00380442542540
00442076649242
LIST OF COMMUNITY WELFARE ATTACHES IN PAKISTAN
MISSIONS ABROAD
Location, City and
Office Tel
Residence Tel
Fax No/ email
Country W ise
EMBASSY
OF PAKISTAN ,
ABU DHABI
009712-
---
4449334
009712-4447037
009712-4447172
009712-4447800Exch
EMBASSY
OF PAKISTAN ,
00973-17245799
00973-
00973-17263807
BAHRAIN
00973-
17754184-R
00973-17255960
Mr. MaqsoodQadir Shah
17244113/104-
00973-
Dip
Exch
39120960-M
cwabahrain@hotmail
.com
CONSULATE GENERAL OF
0034-934510708
0034-
0034-934514865
PAKISTAN , BARCELONA
0034-934512756
936673439-R
0034-934510709
Mr. Muhammad
Exch
0034-66318475-
Dip
M
cwabarcelona@gmail.
AslamGhauriPathan
com
EMBASSY
OF PAKISTAN ,
00974-44836708
0074-44638844
00974-44832227
DOHA
00974-44832525-
(R)
Rashid_nizam786@Y
Mr. Rashid Nizam
Exch
00974-
ahoon.com
33704250-M
CONSULATE GENERAL OF
00971-43966651
00971-
00971-43971364
PAKISTAN , DUBAI -II
00971-
42388243-R
00971-43971975
Dr. RiazHussainLaang
43973600/117-
00971-
118
551551682-M
00971-43971748
00971-
00971-43971364
567015168-M
00971-43971975
CONSULATE GENERAL OF
PAKISTAN , DUBAI –I
Mr. Haroon Waqar
haroonwmalik@yaho
on.com
13
CONSULATE GENERAL OF
009662-6611661
PAKISTAN , JEDDAH – I
009662-
---
6692371/225
0096612- 6606275
00966126693309
dip
Vcw1@pakconsulatej
eddah.com
CONSULATE GENERAL OF
00966-2-6633605
00966-
00966-12- 6606275
PAKISTAN , JEDDAH – II
00966-2-
582850517-M
00966126693309
Syed Tehseem-ul-Haq
6692371/225
dip
vcw2@pakconsulatej
eddah.com
HIGH COMMISSION OF
00603-21645949
PAKISTAN , KUALA LUMPUR
00603-21618877-
Syed Azhar Raza Hashmi
79
---
0060321648220
00603-21624515
cwamalaysia@gmail.
com
EMBASSY
OF PAKISTAN ,
00965-25327649
0096525648869-
00965-25322917
00965-25327651
R
00965-25327648
Mr. Noor U Din,
0096555044759
Dip
Community Welfare
M
Rz_khan25@hotmail.
KUWAIT
Attache
com
CONSULATE GENERAL OF
0044-1612253368
PAKISTAN , MANCHESTER
0044-
0044-1612253281
798350922-M
dip
Mr. SajidMehmoodQazi,
Community Welfare
Attache
CONSULATE GENERAL OF
0039-02-
00393279160000
0039-02-67479076
PAKISTAN , MILAN
66703271(Exch)
(M)
(CWA)
Dr. Akhtar Abbas,
0039-02-66718727
00390267479076
Community Welfare
(Direct)
(Dip)
Attache
EMBASSY
OF PAKISTAN ,
00968-24603343
00968-
00968-
MUSCAT
24699771-R
24601206 Tele-fax
Mr. ShahidJaved
00968-
00968-24697462
96250158-M
[email protected]
m
14
EMBASSY
OF PAKISTAN ,
00966-544458935
00966-1-
00966-114887953
RIYADH – I
4607870-R
mueenanwar1@gmail
Mr. Mueenudin
00966-540-
.com
497567-M
EMBASSY
OF PAKISTAN ,
00966-14826473
00966-
00966-11488795
RIYADH –II
14632051-R
[email protected]
Syed HammadAbid
00966-54-
o.uk
1517192-M
EMBASSY
OF PAKISTAN ,
00822 7968252 &
00822 7960315-
00822 7960313
SEOUL
3&
R
00822 7960316- CW
Mr. Muhammad
00822 7960312
008210
Wing
HumairKarim
(Extension # 120 or
65056895-M
mhumairkarim@yah
110)
oo.com
00822 7960314
(Off Direct)
EMBASSY
OF PAKISTAN ,
001-310-441-5114
---
ATHENS (GREECE)
001-281-890-1433
consul@pakconsulat
ela.org
CONSULATE GENERAL OF
001-212-879-6088
PAKISTAN , NEW YORK
(direct)
Mr. MureedRahimoon
001-212-879-
001-212-517-6987
5800/234 (Ext)
(CWA)
EMBASSY
OF PAKISTAN ,
BAGHDAD (IRAQ)
---
00964-
---
750595905741-M
Mr. AmirRehman
15
001-212-517-6987
(Dip)
---
FOCAL PERSONS IN THE MINISTRIES AND GOVERNMENT
AGENCIES DEALING WITH OVERSEAS PAKISTANIS
Name of
Ministry/
Government
Agency
Name of Focal
Person
Designation
Phone
Number
Email Address
M/O Foreign
Affairs
Mr. Nadeem
Ahmed
Syed
Mosawwir
Abbas
Syed Khalid Ali Deputy
Director(W&
S)
Mr.M.Arshad
Director
Ali
Coordination
03315422202
051-9207972
03004034924
[email protected]
m
M/O Foreign
Affairs
Director
General
(NASA & OP)
Assistant
Director
051-921458
03215105544
[email protected]
0519206122
03335156781
[email protected]
Overseas
Pakistanis
Foundation
Overseas
Pakistanis
Foundation
Overseas
Pakistanis
Foundation
M/O Overseas
Pakistanis
Ministry of
Overseas
Pakistanis
M/O Interior
mosawwirabbas@gm
ail.com
Mr. Habib
urRehman
Khan
Mr. M.Atta-urRehman
Mr. Fayyaz
Malik
Managing
Director
05-9205122
03335555554
[email protected]
Assistant
Chief
Chief ,PPU
03008992280
051-9219618
[email protected]
Mr.
WaqasMaqsoo
d
Section
Officer,Feder
al
Investigation
Agency
Deputy
Director
03145634292
051-9262457
051-9261955
directorimmigration
@gmail.com
Deputy
Director
Director
Database
Additional
Director
General
03339116144
03465155165
0333247559
m.aurengzeb60@gma
il.com
Deputy
Director
051-9204335
Federal
Investigation
Agency
Immigration &
Passport
Immigration &
Passport
Bureau of
Emigration
Mr.
SajidAkram
Chaudhry
Mian
Aurangzeb
Mr. Nadeem
Rehman
Mr. Ghulam
Hyder
Khaskheli,
Board of
Investment
Mr. Lal Dino
16
[email protected]
om
---
--hyderkhasakheli@ya
hoo.com
---
Pakistan
International
Airlines
Capt.S.Adnan
Haris
Director
Safety & Q
03212484905
Director.safety@piac.
aero
Pakistan
International
Airlines
Pakistan
Housing
Authority
Overseas
Employment
Corporation
Overseas
Employment
Corporation
Civil Aviation
Authority
Mr. Shoaib
Ahmed Dahri
General
Manager
Focal Person
Director
General
03232320909
[email protected]
Executive
Director
0519253245
03135099989
051-9253241
Hameedrehman2003
@yahoo.com
03028274322
[email protected]
m
Civil Aviation
Authority
M/O
Information
Broadcasting
M/O
Information
Broadcasting
and &National
Heritage
Capital
Development
Authority
Capital
Development
Authority
Capital
Development
Authority
Associate Press
of Pakistan
Associate Press
of Pakistan
Associate Press
of Pakistan
Ministry of
Finance
Mr.
Muhammad
Irfan
Mr. Hameedur-Rehman
Mr.ShahrukhN Managing
usrat
Director
Mr. Obaid-urSr. Joint
RehmanAbbasi Director
Legal
Mr. Iftikhar
Sr. Joint
Ahmed Mir
Secretary
Mr. Shahzad
Deputy
M. Vaseer
Director
03335113470
03336154947
03214110306
---
Srukh2002@hotmail.
com
[email protected]
om
Mr.
MustaeenAlvi
Deputy
051-9203310
Secretary/F.
P
Mr. Arshad
Afridi
Assistant
Director
03329987089
---
Mr. Rafat Ali
Director( IT)
03335570793
[email protected]
ov.pk
Mr. Ali Asghar
Director
(HR)
03330584446
---
Mr. Sheraz
Latif
Mr. Farooq
Ahmed
Mr.M.Jamil
Managing
Director
Director
03425197033
03335223692
03009723846
051-9206818
03335685268
Mr. Iftikhar
Ahmed
Chief Comp
Engr
Joint
Secretary
(HRM)
17
---
----Mj_chaudhary@hotm
ail.com
Iftikharahmad_78@y
ahoo.com
Federal Board
of Revenue
Federal Board
of Revenue
NADRA HQ
NADRA HQ
NADRA HQ
M/O
Information
and
Technology
National
Information
Technology
Board
Pakistan
Broadcasting
Corporation
Radio Pakistan
Mr. Masood
Ahmed
Additional
.Collector
Customs
Mr.
Secretary
RahmatulaVist (Customs
ro
Wing)
Col. Khalid
Director
Usman
Mr. Aamir
Director
Bukhari
Col.SohailMeh Director
mood
0519280446
0519215308
---
051-9215308
[email protected]
ov.pk
03008557192
03225100029
051-9215770
03325195160
05190391912
051-9206277
Khalid.usman@nadr
a.gov.pk
Aamir.bokhari@nadr
a.gov.pk
Sohail.mehmood@na
dra.gov.pk
Syed Khalid
Gardezi
Joint
Secretary
Syed Iftikhar
H. Shah
Executive
Director
051-9208207
[email protected]
k
Mr. Nayyar
Jamal
Director
Programmes
051-9214932
[email protected]
om
Mr. Khurshid
Malik
Controller
External
Services
Controller
News
Sr. Joint
Secretary
Deputy
Secretary
03007342759
031-5552992
controllerexternalser
vices@
gmail.com
[email protected]
m
---
03005252246
Msaleem1964@yaho
o.com
Joint
Secretary
(Admin)
Director
03335685268
noorzamanenv@yaho
o.com
02132453522
0300703785
051-910837
[email protected]
g.pk
03334516368
Khansa5000@gmail.
com
Radio Pakistan
Mr. Riaz
Ahmed
M/O Housing
Mr. Akhtar
and Works
Jan Wazir
M/O Housing& Mr.
Works
Muhammad
Saleem
Religious
Mr. Noor
Affairs
Zaman
State Bank
Mr. M.Akmal
Chief
Commissioner
Islamabad
Capital
Territory
Anti-Narcotics
Force
Ms.NadiaSaqib Director
(Admin)
Mr.
Muhammad
Ayub
Assistant
Director
18
051-9209602
[email protected]
---
Airports
Security Force
Federal Board
of Revenue
Securities and
Exchange
Commission of
Pakistan
Mr. Khalid
Waqar
Chief
Security
Officer
Mr. Akhlaq
Chief
Ahmed Khatak Customs
Mr. Bilal Rasul Director
(Chairman
Secretariat
Islamabad)
19
03345113919
[email protected]
m
03008370315
akhlaqkhattak@gmai
l.com
[email protected].
pk
111-117327/327
TELEPHONE/FAX AND E-MAIL ADDRESS OF PRESS OFFICERS
ABROAD
S.
No.
Name of
Mission
Name of
Officer/
Designation
Tele Office
Tele Home Fax
& Mobile
No.
E-mail and
address
1.
Ankara
Mr. Abdul
Akbar
00903124270243
00903124392695
infosec_anka
[email protected]
m
Press
Attache
M:009053056928
28
00903
1246703
37
HoC:
abdul.akber
@gmail.com
00903
1246710
23
2.
Beijing
Mr. Asif-urRehman
00861065323072
Press
Attache
3.
Berlin
Mr. Ghulam
Haider
M:008613581761
517
0049-3021244140
Press
Counsellor
4.
Brussels
Vacant
Press
Counsellor
5.
Cairo
Press
Attache
00861065321917
0049-3088627449
M:004917662951
846
0032-26632727
0032-26128019
M:003248733154
2
002-0237487806
002-0237499606
002-0237487677
M: 002011422990
04
20
00861
065322
569
pressbeijing
@yahoo.com
00493021244
240
presssection
[email protected]
om
0032267326
69
inforbrussel
[email protected]
m
0020237486
965
pakinfocairo
@yahoo.com
dgilani@gma
il.com
ghaider56@h
otmail.com
6.
7.
Colombo
Dhaka
Mr.
Muhammad
DaudEhtesh
am, Press
Attache
0094-112055815
Ms.
Ambreen
Jan
0088-029880892
0088-028832488
Ex: 0088028825388-9
M:008801766677
283
Press
Attache
0094-114737245
M: 009471360675
3
00941120556
83
papahic@gm
ail.com
00880288347
55
presscounsel
[email protected]
m
HoC:
00880288324
88
8.
Dubai
Mr. Abdul
Wahid Khan
00971-43970692
Press
Counsellor
9.
Hong Kong
Mr. Ali
Nawaz Malik
0097143551160
M: 0097156322594
2
Jeddah
Mr. Sohail
Ali Khan
M: 0085265046103
0085228276
786
presssection
[email protected]
m
0096626605814
0096626989217
00966
266374
54
pakpressjed
@gmail.com
00932023024
91
infokabul@y
ahoo.com
Press
Counsellor
11.
Kabul
presscounsel
lordubai@g
mail.compre
sscounsellor
[email protected]
omp
0085225780510
Press
Attache
10
00971439736
86
M: 0096656157698
0
Mr. Muneer
Akhtar
0093752023663
0093752004594
Press
Counsellor
009320223
0439
(M) 009379955355
0
21
12.
London
Mr.
Minister
Press
13.
London
Mr. Muneer
Ahmed
0044-207664-9216
0044-2079019096
0044-207664-9253
M: 004474248075
17
0044-2076649253
M: 004479615738
34
Press
Attache
14.
15.
Moscow
New Delhi
Raja Abdul
Qayyum
007-4992547838
007-4991259206
Press
Counsellor
007-4992549791
M:00792651271
24
Vacant
0091-1126886165
00911126145948
Minister
(Press)
16.
New Delhi
Mr. Manzoor
Ali Memon
00919910
337864(M)
0091-1124101980
Press
Attache
17.
New York
Mr. Masood
Anwer
Press
Counsellor
18.
Ottawa
Mrs. Nazia
Khalid
0091-1124114757
M:009199710652
91
001-2128798600/1
26
00191786000
98(M)
00164684002
80 (R)
001-6132387881-
22
001-6134242893
00442076649226
ministerpres
s@phclondo
n.org
00442076649226
pressoffice@
phclondon.o
rg
00749523294
36
pressection
moscow@ya
hoo.com
00911
126888
330
Khalidsarwa
[email protected]
ttawa.ca
009111268883
30
iministerpre
ssnewdelhi@
gmail.com
0012129885346
pakpress2@
gmail.com
00161323872
naziakhalid0
[email protected]
muneer.ahm
ad@phclond
on.org
manzooralim
emon@yaho
o.com
judsamerica
@gmail.com
19.
20.
Paris
Singapore
Press
Counsellor
83 Exch.
M:0016136681109
96
Mr. Tahir
Khushnood
0033-14561-4898
0033-140476596
press_paris
@yahoo.com
0033-145622332
M: 003361691086
1
0033145611
017
Press
Counsellor
Syed
0065MobashirToq 67372274
ir
006563455208
006567372
275
presscounsel
lor.sing@gm
ail.com
001-6132382393
Press
Counsellor
21.
Tehran
Mr. M.M.H.
Jaffari
Tokyo
DrRafique
Ahmed
Soomro
Press
Counsellor
23.
Washington
Vacant
Minister
(Press)
press_couns
ellor@yahoo.
ca
samwaq_060
@hotmail.co
m
006596155739
0098-2166944887
Press
Counsellor
22.
M:006590288221
0098-2188077903
M: 009891971382
90
0081-354213605
0081-33445-1028
0081-3542177412
M: 008180354934
63
001-2022433263
001-7037593158
M: 0012027167400
23
m
00982166944
887
infopaktehra
[email protected]
m
0081354213
612
presswing_to
[email protected]
om
0081354212
610
00120268614
95
pressministe
r@embassyof
pakistanusa.
org
24.
Washington
Mr.Ahmed
Nadeem
SadiqHotian
a, Press
Attache
001-2022436501
001-703
533 1135
M: 001301 318
6668
00120268614
95
nhotiana@g
mail.com
pressattache
@embassyof
pakistanusa.
org
pressinfodiv
@embassyof
pakistanusa.
org
dcpressclipp
ings@ebassy
ofpakistanus
a.org
24
STATISTICS OF OVERSEAS PAKISTANIS ABROAD,
COUNTRY-WISE
S. No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
Name Of Country
Afghanistan
Algeria
Angola
Argentina
Australia
Austria
Azerbaijan and Georgia
Bahrain
Bangladesh
Belgium and Luxembourg
Bolivia
Bosnia & Herzegovina
Brazil
Brunei Darussalam
Bucharest
Bulgaria
Burundi
Cambodia
Canada
Chile
China
Colombia
Comoros
Congo
Cote Devoir
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Ecuador
Egypt (UAR)
Eritrea
Estonia
Ethiopia
Finland
France
Gambia
Germany
25
No. of Pakistanis Living in this
Country as on 31-12-2014
71,000
60
70
45
100,000
10,000
478
110,000
988
15,000
07
20
220
3000
590
100
150
70
175,000
760
17,992
62
15
110
36
10
600
3500
500
35,000
200
1,800
2000
80
57
270
1,700
104,000
76
90513
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
70.
71.
72.
73.
74.
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
86.
87.
88.
Ghana
Greece
Guinea
Guinea Bissau
Hong Kong
Hungary
Indonesia
Iran
India
Iraq
Ireland
Italy
Ivory Coast
Lao PDR
Japan
Jordan
Kazakhstan
Kenya
Kuwait
Kyrgyzstan
Latvia
Lebanon
Libya
Madagascar
Malawi
Malaysia
Maldives
Mali
Mauritania
Mauritius
Mexico
Moldova
Morocco
Myanmar
Nepal
Netherlands
New Zeeland
Niger
Nigeria
North Korea
Norway
Oman
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
100
70,000
24
04
18,780
162
500
7000
10,000
4,000
12,000
119,331
45
35
11,119
14,000
1,500
3500
114,142
600
44
400
12,000
65
415
100,000
92
50
40
289
200
10
160
64
94
35,000
4000
22
2,500
08
38000
238,556
05
600
1,300
431
2000
107,000
26
89.
90.
91.
92.
93.
94.
95.
96.
97.
98.
99.
100.
Romania
Russia
Russian Federation
Rwanda
Saudi Arabia
Senegal
Serbia and Montenegro
Seychelles
Sierra Leone
Singapore
Slovak
South Africa(Botswana, Lesotho,
Mozambique
101.
South Korea (Republic of Korea)
102.
Spain
103.
Sri Lanka
104.
Sudan
105.
Surinam
106.
Sweden
107.
Switzerland
108.
Syria
109.
Tajikistan
110.
Tanzania
111.
Thailand
112.
Tunisia
113.
Turkey
114.
Turkmenistan
115.
U.S.A
116.
UAE
117.
Uganda
118.
Ukraine
119.
United Kingdom
120.
Uzbekistan
121.
Vietnam
122.
Yemen
123.
Zambia
124.
Zimbabwe
Total of Overseas Pakistanis as on 31-12-2014
27
562
3560
2,800
120
1,900,000
87
20
15
78
4600
50
100,000
11,209
82,000
203
2000
05
8,700
4,575
325
120
3000
65000
57
500
48
500,000
1,300,000
3800
2100
1,792,000
120
63
3000
350
470
7,467,803
STANDARD OPERATING PROCEDURE
S. No.
1.
2.
3.
4.
5.
6.
7.
Procedure
One Window Facilitation Desks will be operational
round the clock (24/7) and all concerned Agencies
will ensure the presence of their concerned officials
so that no desk would be left unattended.
Agency Involved
ALL STAKEHOLDERS
Names/insignia/flashy display boards of all the
Agencies/stakeholders and Federal Ombudsman
Secretariat will be displayed at prominent place of
One Window Facilitation Desks for Overseas
Pakistanis and other areas of Airports in coordination
with CAA.
ALL STAKEHOLDERS
Equipment/furniture/fixtures/infrastructure/display
boards for One Window Facilitation Desks and
stationery will be provided by OPF and Bureau of
Emigration.
OPF and BOE
Complaint Handling/Coordination Agencies will
regularly submit weekly report to the heads of
Agencies and Grievance Commissioner for Overseas
Pakistanis in the WMS.
OPF & CAA
Each Agency will provide the facility of computer to
their officials and SKYPE facility (audio chatting only)
at their computer at the Desks, enabling the
complainant to directly correspond with the relevant
representative of the Agency if he/she so desires.
ALL STAKEHOLDERS
All Heads of Agencies shall regularly submit
fortnightly reports on the complaints and suggestions
received from Overseas Pakistanis at respective
airports or on their websites and action taken on
those to the Grievance Commissioner for Overseas
Pakistanis.
ALL STAKEHOLDERS
Surprise visits for monitoring the attendance of staff
deputed at airports at Desks as well as adherence to
the SOP for efficient functioning of these Desks will
be ensured by Heads of relevant Agencies.
ALL STAKEHOLDERS
28
8.
9.
10.
11.
Duty officer of each stakeholder/Agency working at
airports will properly maintain the record of resolved
queries independently and will follow-up the
unsettled queries till their resolution under
intimation to the complainant. The respective
Agencies will submit report to their respective Heads
and to the Grievance Commissioner for Overseas
Pakistanis on weekly basis.
Suggestions/Complaint box will be placed at One
Window Facilitation Desks and at other suitable
places in the premises of the airports.
Immigration/Clearance Desks at Lahore Airport for
facilitation of Overseas Pakistanis will be increased.
ALL STAKEHOLDERS
CAA
BUREAU OF
EMIGRATION
& OVERSEAS
EMPLOYMENT
FIA/
CUSTOMS
DEPARTMENT/CAA
Facility of tracking of complaints/issues of
expatriates will be provided on websites of the
Agencies.
ALL STAKEHOLDERS
12.
Electricity and landline telephone facility will be
provided free of cost to the Facilitation Desks.
CAA
13.
Surveillance cameras for security purpose will be
installed at One Window Facilitation Desks which will
be controlled by Airport Security Force.
CAA/ASF
14.
Universal Toll Free Number, Fax Machine and
Email facilities will be made available to all One
Window Facilitation Desks. Expenditure in this
regard would be jointly borne by BOE &OE and OPF.
BOE &OE and OPF
15.
16.
Water dispensers inside airport lounges will be
installed to facilitate the Overseas Pakistanis.
Each Agency will be bound to display their contact
numbers/e-mail/web addresses on boards for the
information of Overseas Pakistanis.
CAA
ALL STAKEHOLDERS
17.
PIAC will attend to and facilitate their passengers at
airports in case of delay of flights and in any
emergency situation.
PIAC
18.
Ministry of Religious Affairs will also look after the
M/O RELIGIOUS
29
passengers proceeding on Hajj and Umrah. Monthly
report in this regard will also be submitted to the
office of Grievance Commissioner for Overseas
Pakistanis
19.
20.
AFFAIRS
URL for online complaint website (Urdu & English)
will be displayed at the Facilitation Desks for the
purpose of raising awareness.
ALL STAKEHOLDERS
All the Agencies will regularly submit the 60 days
duty roster/chart to the Grievance Commissioner for
Overseas Pakistan on email.
ALL STAKEHOLDERS
30
31
PICTURESGALLERY
GROUP PHOTO ATINAUGRAL CEREMONY OF WEBSITE FOR OVERSEAS PAKISTANIS
GROUP PHOTO OF ALL THE FEDERAL AGENCIES AND MINISTRIES DEALING WITH OVERSEAS
PAKISTANI ISSUES
32
FEDERAL OMBUDSMAN OF PAKISTAN CHAIRING THE MEETING
INAUGRATION OF WEBSITE FOR OVERSEAS PAKISTANI
33
Federal Ombudsman of Pakistan inaugurated First One window Facilitation Desk at BBIA, Islamabad
Group Photo at BBIA,Islamabad
34
Federal Ombudsman of Pakistan inaugurated Second One window Facilitation Desk at AIIA, Lahore
Group Photo at Lahore Airport
35