May/June 2015 - Indiana Apartment Association
Transcription
May/June 2015 - Indiana Apartment Association
The Official Publication of the MAY/JUNE 2015 a Sense of Community Also INSide... Maintenance Appreciation Legislative Update Member News TABLE of Contents Published bimonthly by the Indiana Apartment Association The Official Publication of the May/June 2015 20 24 THE INDIANA APARTMENT ASSOCIATION 9100 Keystone Crossing, Ste. 725 • Indianapolis, IN 46240 P: 317-816-8900 • F: 317-816-8911 • [email protected] • www.iaaonline.net _________________________________________________________ OFFICERS Chairman Sandy Carmin, Englert Management Corporation Vice Chairman Chad Greiwe, Gene B. Glick Company Secretary Mark Juleen, J C Hart Company Treasurer Brian Cranor, Cityscape Residential LLC Past Chairman Jerry K. Collins, Flaherty & Collins Properties Maintenance Appreciation & Maintenance Mania DIRECT BOARD MEMBERS Don Brunner, BRG Apartments John Ehrhardt, Gene B. Glick Company Randy Escue, Dominion Realty, Inc. Nancy Flynn-Strater, The Sexton Companies Nikki Gastineau, CFC, Inc. Mike Gorman, Edward Rose & Sons Cindy Green, HI Management Jon Hicks, Andover Management Corp. Michael Humphrey, AMP Residential Alex Jackiw, Milhaus Management, LLC Cindy Koehler, Affordable Housing Partners Steve Lavery, Herman & Kittle Properties Tom Spencer, Meridian Management Corporation George Tikijian, Tikijian Properties Chuck Townsend, Sheehan Property Management Mary Trujillo, Barrett & Stokely Adam Van Rooy, Van Rooy Properties Joe Whitsett, TWG Management Members News Also INSide... From the IAA President....................................................................................................................................4 From the IAA Chairman of the Board.........................................................................................................5 PAC Contributors.................................................................................................................................................6 From the NAA Chairman.................................................................................................................................8 Education Spotlight...........................................................................................................................................9 Power Lunch......................................................................................................................................................10 Legislative Update...........................................................................................................................................11 IAA Membership Levels.................................................................................................................................12 Call For Nominations.......................................................................................................................................13 Young Professionals In Multifamily............................................................................................................17 Crime Prevention.............................................................................................................................................18 Reverse Trade Show........................................................................................................................................18 Property Bus Tour.............................................................................................................................................19 Maintenance Appreciation...........................................................................................................................20 Around The State.............................................................................................................................................22 Member News...................................................................................................................................................24 Upcoming Events.............................................................................................................................................27 New Member Profiles.....................................................................................................................................28 National Focus...................................................................................................................................................30 CALL FOR SUBMISSIONS JULY/AUGUST AND SEPTEMBER/OCTOBER 2015 CHAPTER BOARD MEMBERS Tamera Brandt, New Generation Management Teri Hedemark, Flaherty & Collins Properties Sara Heiliger, The Ivy Towns and Flats Joe Huber, Huber Properties Colleen LeRose, Banner Property Management, LLC ASSOCIATE BOARD MEMBERS Lara Smith, Rent Path Network Chris Moore, APCO Supply Victoria Schuman, Hays + Sons CHAPTER STAFF MEMBERS Yvonne Avary • Executive Director, Apartment Owners and Managers Association of Terre Haute Beth Wyatt • Executive Director, Apartment Association of Fort Wayne and Northeast Indiana Marcella Heroy • Executive Director, Apartment Association of Southern Indiana Paula Carey • Executive Director, Northern Indiana Apartment Council The July/August issues of INSites will focus on BUDGETING and the September/October issue will feature EDUCATION. To suggest related editorial content, please contact Jean at [email protected] or 317-816-8900. On the Cover: Creating a sense of community through care and communication. Page 14. IAA STAFF INSites Publisher Lynne Petersen, CAE, President • [email protected] INSites Editor Jean Lloyd • [email protected] Director of Government Affairs Gretchen White • [email protected] Director of Membership & Education Franny Upp • [email protected] Director of Events & Expositions Lauren O’Neill • [email protected] Accounting & Education Assistant Kristie Fessler • [email protected] Events & Exposition Assistant Meredith Galliher • [email protected] Accounting Manager Mary Massey • [email protected] Front Desk Coordinator Cassandra Bingham • [email protected] IAA Advertising Directory ACI, Inc...........................................................................Back Cover Central Indiana Asphalt & Concrete, LLC..............Inside Front Cover Cort..........................................................................................p. 12 CRG Residental.........................................................................p. 17 Frye Electric...............................................................................p. 7 Gold Seal Termite and Pest Company.................Inside Back Cover Harding Group...........................................................................p. 3 Holt...........................................................................................p. 8 Indianapolis Power & Light......................................................p. 27 Jetz Service Co., INC.................................................................p. 9 Living the Dog Life..................................................................p. 16 Maintenance Supply Headquarters..........................................p. 13 ProTow.......................................................................................p. 5 Rays Trash Service...................................................................p. 32 Reis Reports............................................................................p. 28 Rent Path Network.....................................................................p. 1 Smoke Free Indy......................................................................p. 23 Taft..........................................................................................p. 30 Valet Waste...............................................................................p. 7 VanRooy Restoration................................................................p. 10 POSTMASTER: Send address changes to: Indiana Apartment Association, 9100 Keystone Crossing, Ste. 725, Indianapolis, IN 46240, Phone (317) 816-8900, Fax (317) -816-8911. Presorted standard at Indianapolis, IN. The views herein are those of the writers and advertisers and do not necessarily reflect those of the magazine’s management or ownership. IAA welcomes stories, art and photo contributions. All such material must be accompanied by a self-addressed, stamped envelope or it will not be returned. 2 INSites May/June 2015 www.iaaonline.net from the IAA President How are you making a difference? The U. S. renter population has reached its highest rate in 20 years. In the last quarter of 2014 the Census announced there are over 43 million renter households representing 36 percent of the population. Home ownership is at the lowest rate since 1994 despite record low interest rates. Lynne Petersen, CAE IAA President Factors contributing to the increase in the renter population are varied, including student debt, inadequate job creation and lack of confidence in the single family housing market. However, the upsurge in apartment living is also being fueled by baby boomers and millennials who are “renters by choice.” This issue of INSites focuses on creating a sense of community with multifamily residents. This is not a new concept for our industry as we have always strived to make our residents feel comfortable and provide amenities, activities and maintenance-free housing to make apartment living easier and affordable. I have been amazed at the programs offered on the community level to encourage a sense of belonging and 4 INSites May/June 2015 provide assistance to residents in need. Some properties provide various youth activities, from arranging school lunch programs to fundraising for school supplies in the fall to ensure that all resident children have backpacks and school supplies. Many properties in the Indianapolis area participate in apartment manager’s round table meetings where police officers and other community partners discuss issues of concern for the neighborhoods as well as share information on community activities. I encourage all apartment managers to participate in these meetings so you can bring valuable information back to your apartment community. If you are interested in participating in these meetings, please call IAA and I can provide contact information for the meeting organizer. Technology also plays an important role in communicating with our residents and building a sense of community. While personal interactions have always been paramount, technology allows even more personalized service to baby boomers who have downsized and opted for luxury apartments. These renters may want a “no strings attached” living experience that gives them Continued on page 8 www.iaaonline.net from the Strengthen your apartment community through National Night Out We often hear about the bygone days of tight knit neighborhoods where porch lights were welcome and inviting, but the nostalgic glow of community is not merely a thing of the past. Every day our multifamily contemporaries are building community and make a positive impact in the lives of our residents. One annual community building opportunity is National Night Out which is spearheaded by the National Association of Town Watch, a non-profit crime prevention organization dedicated to the development and promotion of crime prevention in communities across the nation. Launched more than 30 years ago, National Night Out is an annual community-building campaign that promotes police-community partnerships and neighborhood camaraderie to make our neighborhoods a safer, better place to live. Make plans now to celebrate National Night Out at your apartment community on Tuesday, August 4. National Night Out enhances the relationship between www.iaaonline.net neighbors and law enforcement while bringing back a true sense of community and provides a great opportunity to bring police and neighbors together under positive circumstances. Neighborhoods across the nation host block parties, festivals, parades, cookouts and other various community events with safety demonstrations, seminars, youth events, visits from emergency personnel and exhibits. As community spirit is strengthened police and community partnerships are established generating support for local anticrime programs. “This is a night for neighborhoods nationwide to come out and stand united against crime. National Night Out offers an extraordinary opportunity for citizens, community groups, law enforcement and local officials to get out, meet, greet and discuss local safety issues,” said Matt Peskin, creator of the event and its National Project Coordinator. IAA Chairman of the Board Sandy Carmin IAA Chairman of the Board The cities of Evansville and Terre Haute earned national recognition for their participation in National Night Out in 2014 and we know that many Indiana communities Continued on page 27 May/June 2015 INSites 5 The IMFHPAC is IAA’s nonpartisan political action committee that invests in candidates who are supportive of industry issues and are pro-business legislators. These funds aid in the election of candidates whose legislative voting records and/or positions on multifamily issues will enhance the business climate in the state of Indiana. CONTRIBUTOR LIST* Platinum Investors ($1.50 per unit) 3 Point Property Management Annex Student Living/Mecca Companies Arnel, Inc. Banner Property Management, LLC Birge & Held Asset Management, LLC Brad Nash Braden & Associates-Architonics, Inc. Brookside Properties Inc. Cagan Management Group Carnegie Companies Carr Property Group Chronister Properties Cindy E. Koehler Cityscape Residential, LLC Consolidated Property Management Coomer Seedling, LLC Country Squire Apartments Crest Management Denizen Management Edward Rose & Sons Eighteen Capital Group Emmert Property Management Englert Management Corp. Feichter, Realtors Flaherty & Collins Properties Four Seasons Realty Forum Real Estate Group Gene B. Glick Company, Inc. GoldOller Greystar GT Properties Heugel Realty, Inc. Hills Property Management Hunt Pacific Management J C Hart Company, Inc. John & Stacy Hayes Joplin Apartments LLC JVM Realty Corporation Kramer Lumber Company Lakeside Residences Leasing and Management Co, Inc. LI Combs & Sons Management Co. Madisonville-West Properties, Inc. Maple Crest Realty Corp. Metro Real Estate Morgan Management LLC Neil A. Burd Novogroder Companies Inc Oxford Gables Paramount Management, Inc. Pearl Group Properties Purple Blaze Enterprise, LLC 6 INSites May/June 2015 Realty & Mortgage Co. Retiree Housing Management, Inc. Robert Hoopingarner RMK Management Sentry Management Services Inc Shamrock Property Management LLC Shaw Rentals Sheehan Property Management, Inc. Ten South Management Tetzloff LLC Thompson National Properties Tikijian Properties Tom Hoot Rentals Trafalgar Pointe Associates, LLC Trillium Properties, LLC Twin Lakes Apartments, LLC Urbahns Group an Indianapolis Co. Van Rooy Properties Villa Capital Properties, LLC Waterford Enterprises Westminster Management LLC Whitney Management Corp. Willow Point Zender Family Limited Partnership Gold Investors ($1.00-$1.49 per unit) Barrett & Stokely, Inc. Birge & Held Asset Management, LLC Becovic Management Group of Indiana\ Samaritan Companies Crestline Property Management Core Redevelopment LLC Dominion Realty, Inc. Silver Investors ($.50-$.99 per unit) Andover Management Corp./ In Good Company Friedman Management Majestic Properties, LLC Mark III Mgmt. Corp. Metropolitan/Collegiate Housing Services, Inc. Milhaus Management, LLC O’Neil Property Management Pedcor Management Corporation Regency Windsor Management Inc. Wingate Companies Booster Club (Associate Member Investors) AAPCO Midwest American Lung Association in Indiana Apex Paving and Excavating, Inc. Ardizzone Enterprises, Inc. Associated Bank N.A. ATI Energy Group, LLC BBG Construction, LLC Bam Outdoor, Inc. Cass Information Systems Cook’s Towing Service, Inc. Carpetbaggers, Inc. CRG Residential Drexel Interiors Gold Seal Termite & Pest Control Co. Great Lakes Commercial Laundry Sales, Inc. Gregory & Appel Insurance Elkins Apartments ICOR International Indianapolis Signworks Indy Coin Laundry (Cincinnati Coin Laundry) Indy Pro Tow Jahnke Painting, Inc. Jetz Service Company, Inc. John P. Whelan Agency Kaba Access & Data Systems Americas Kermans Fine Flooring Maintenance Supply Headquarters National Tenant Network - Indiana P/R Mortgage & Investment Corp. PPG Architectural Coatings Pillar Group Risk Management Roto Rooter Plumbing, Inc. Sandlin Law Group P.C. Sign A Rama Tag Exteriors Thompson Thrift Construction ThyssenKrupp Elevator Tikijian Associates TransUnion Rental Screening Solutions Western Waterproofing Van Rooy Restoration VMintegrated Wellman Exteriors Young Environmental Solutions, Inc. Bronze Investors (up to $.50 per unit) AMP Residential, LLC NRP Management, LLC Pedcor Homes Corp. Seldin Company TGM Associates L.P. *As of April 30, 2015 www.iaaonline.net Connect with NAA Robust Savings on Products and Services You Use Every Day. Yours Exclusively From NAA NAA is proud to introduce Open Door, the most rewarding cost-saving program in the apartment housing industry exclusively for NAA members. Open Door provides valuable insider access to favorable terms on products and services provided by thoroughly researched and vetted Preferred Companies. Putting you in touch with excellence and reliability at a reasonable price—that’s what Open Door is all about. That and the Tom Beaton purchasing power of 67,000 NAA members 2015 Chairman buying as one. Together, we put you in touch with top-of-the-line brands you’ll instantly recognize for their quality... and appreciate for their cost savings. But there’s no cost to you. Open Door is an NAA member benefit. For the latest information about Preferred Companies and the benefits they offer, visit the Open Door website at opendoor.naahq.org. Are You Ready to Take Your Assets to the Max? Register now for Maximize: 2015 Multifamily Asset Management Conference—October 12-14 at the Omni Amelia Island in Amelia Island, Fla.—the industry’s only event dedicated to staying ahead of the ever-evolving operational curve. Interested in strategies and tactics to improve revenue generation and connecting with leaders in the field of asset management? Nowhere else but Maximize can you find world-class education and first-rate networking, as well as ideas and strategies for boosting net operating income. Register at http://mamconf.naahq.org to be first in line for the information, insight and answers to questions necessary to boost your bottom line. Your Free Gift Awaits: Participate in the 2015 NAA Income and Expenses Survey! Looking to make an impact in the rental housing industry? Opportunity is knocking with the chance for your company and communities to participate in the 2015 NAA Survey of Income & Expenses in Rental Apartment Communities. All participants receive a free final report of the survey (a $625 value), which contains valuable information for use in the upcoming budget season; detailed local market and national economic analysis; important financial and benchmarking information for your company; and data that will help you compare your communities’ performance against your peers. Interested? Contact Janet Gora, CEL Associates, at 310-207-7328 or [email protected]. Missed the 2014 NAA Income & Expenses Survey? Order your copy today at http://members.naahq. org/core/store/default.aspx. Continued from page 4 more flexibility and the ability to enjoy interacting with other apartment residents and stay involved in their community. Apartment living is drawing an increasing number of consumers in all age ranges and economic brackets. It is great to see our industry keeping up with these needs, and it is even better to see people are realizing that they can call a place “home” without actually owning it. Want to reach a BIGGER AUDIENCE? Advertise with Contact Jean at IAA today! [email protected] • 317-816-8900 8 INSites May/June 2015 www.iaaonline.net Upcoming Education August 11: Power Lunch with Anne Grady, Balance is Bull*#%^! Defining priorities to find peace of mind There is no shortage of stress in our lives, and the list of priorities we have to juggle isn’t getting any shorter. In a time when every priority claims itself as the most urgent, and there always seems to be more to do than time to do it, maintaining focus on your top priorities can be difficult. While there is no magic formula for success, there are tools, skills and strategies that can take your personal and professional performance to the next level. Get ready for a fun, engaging, relevant discussion and an opportunity to learn specific and practical strategies required to effectively prioritize the competing goals in your life, manage stress productively, and work smarter, not harder. Join us August 11 to learn more! The Power Lunch is sponsored by Rent Path, IPL and SIB Development & Consulting. September 30: CAMT This course is designed as an introduction for new maintenance professionals, or as a refresher for the veteran employee, to give www.iaaonline.net Education these professionals the knowledge and tools necessary to run an effective maintenance program and pave a career path towards success. Take this course if you are motivated to not only earn the CAMT certificate, but also want to increase your technical, business, and personal development skills while immediately improving on-the-job performance. Supervisors who enrolled their employees in CAMT saw the following performance enhancements: 87% improvement in overall work performance, 67% better management of preventive maintenance and 58% increase in more accurate diagnosis of maintenance issues. Spotlight October 8: Foundations of Leadership Reduce your employee turnover, save you time and loss of productivity and lower on the job stress levels! The reality is that few of us have had preparation for our current positions and what we have learned is by observing good leaders or in some cases poor leaders. To be an effective leader is a challenge and while we are not born good leaders, we can enhance our leadership skills. As a result of this session, you will be able to demonstrate the three basic leadership principles, outline the hiring process, better orient new team members, train team members more effectively and describe the importance of giving recognition! May/June 2015 INSites 9 Power Lunch and NAA’s National Multifamily Day The first Power Lunch of 2015 was a huge hit on April 7! More than 120 multifamily professionals gathered for the first-ever National Apartment Association National Multifamily Day! NAA Education Institute Board Member Don Brunner welcomed guests and thanked everyone for their support of the Indiana Apartment Association. He thanked the National Multifamily Day sponsors, Hays & Sons & CORT, as well as the Power Lunch sponsors RentPath and Indianapolis Power & Light for their support of IAA and of the multifamily housing industry. “We can’t think of a better way to celebrate the multifamily housing industry then by bringing all of us all together,” he said. “From affiliate staff, to management companies, to our supplier partners, it really does ‘take a village’ to create a healthy industry.” Brunner also commented on the recently released economic data that shows apartments contribute more than $1.3 trillion to our nation’s economy with one-third of Americans choosing to live in the apartment lifestyle. IAA Chairman Sandy Carmin introduced the board of directors and gave an overview of upcoming IAA events including the next Power Lunch with national speaker Anne Grady on August 11. Part of the Gene B. Glick Company, Inc. team enjoying the Power Lunch and National Multifamily Day celebration included (back) Emma Cook, Julie Doss, Litsa Patrick and (front) Mary Ann Paris, Alex Freeman and Jessica Moore. After lunch motivational keynote speaker Chris Mott entertained and inspired the crowd. “In order to move in a new direction, you must think in a new direction,” Mott said as he encouraged everyone to make a conscious choice to surround themselves with exceptional people. “Chris Mott was great,” said Allyson Spuller of Edward Rose and Sons. “Not only does he motivate you to be better, he is truly a walking testimony. Self-reflection is key in becoming a better you; Chris has way of tapping into that inner strength.” Many first-timers at the Power Lunch event were thrilled with the ample time to chat with other industry professionals and key decision makers. Brock Roberts Director of Business Development for Eye 4 Group said, “Chris Mott was great! He had great advice on how to manage not only business but life as well. It was a good environment to meet new contacts and catch up with others. Not to mention a delicious meal. Great job IAA! I look forward to the next one.” IAA Chairman Sandy Carmin of Englert Mangement and Mike Gorman of Edward Rose & Sons. Don Brunner, NAA Education Institute Board Member. The next Power Lunch is on August 11. Get ready to learn from Anne Grady how to: · · · · · · Kick out the guilt about not being “balanced” Develop a personal and professional goal setting model Identify high payoff activities Influence the behaviors of others Regain control and focus Stay motivated and energized Visit iaaonline.net to register today and save the date for the third Power Lunch on November 12. Power Lunch sponsor, IPL was represented by Cole Willis and Tamela Grabb. “Mottivational” speaker Chris Mott signed a copy of his book for Jacklyn Arnest of Valet Waste. 10 INSites May/June 2015 Power Lunch attendees were encouraged to use #MultifamilyDay in celebration of National Multifamily Day. www.iaaonline.net 2015 IAA Legislative Wrap-Up: IAA Has Very Successful Legislative Session The 2015 General Assembly adjourned Sine Die on April 29 after tackling a number of large issues. All in all it was a very successful session for the multifamily industry and IAA had staff on-hand to educate elected officials on the importance of industry issues and advocate on behalf of membership. Going into session IAA had two key priority bills but as usual became involved in a number of other issues –both good and bad for the industry. IAA remains the only organization dedicated to advocating on behalf of the multifamily industry and thanks all of those members who played a role in this year’s legislative successes. While not an exhaustive list of legislation tracked by IAA, here is a summary of key pieces of legislation including those that IAA championed, HEA 1165 and HEA 1300. All members are welcome to contact Lynne Petersen (lynne@iaaonline. net) or Gretchen White ([email protected]) with any questions or to receive copies of the legislation. House Enrolled Act 1165 –Rental Registration and Inspection Programs (Rep. Ed Soliday R-Valparaiso, Sen. Travis Holdman R-Markle) provides an essential legislative clarification to the grandfathering provision included in the 2014 legislation. The bill adds a definition pertinent to municipalities seeking to be exempt from the $5 per property annual registration fee limitation as well as the opt-out for local inspection programs. Shortly after the bill was enacted into law last year a municipality, not intended to qualify under the grandfathering provision attempted to utilize the exemption. The definition clarifies the original legislative intent and is retroactive to January 1, 2015. House Enrolled Act 1300 –Ordinances Related to Building and Housing Laws (Rep. Jud McMillin R-Brookville, Sen. Phil Boots R-Crawfordsville) contains crucial language to preempt local government officials from adopting proposals which have the effect of potentially requiring an owner to accept Section 8 vouchers. A proposal to this effect was introduced in Indianapolis and is part of a nationwide push by fair housing advocates who are telling elected officials that participants in the Section 8 voucher program are discriminated against when a property owner refuses to accept vouchers. Accepting a voucher means a property owner must adhere to the myriad of federal regulations and does include real business costs which do not fit into all business models. IAA believes determining whether or not a property accepts Section 8 vouchers should be a private business decision, not one mandated by government. The fair housing advocates have been successful in creating a protected class for the source of income in 12 states, 48 municipalities and the District of Columbia which precipitated IAA’s push for fair and consistent statewide policy. Included in the legislation, which was effective upon passage, were the below provisions. • Prohibits a county, municipality, or township from adopting an ordinance that requires or would have the effect of requiring a landlord to participate in a Section 8 program of the federal Housing Act of 1937 or a similar program concerning housing. • Specifies an ordinance or other regulation adopted by a political subdivision that qualifies as a fire safety law or a building law must be submitted to the Fire Prevention and Building Safety Commission for review within 30 days of adoption. • Such ordinances or other regulations are not effective until the ordinance or other regulation is either approved by the commission, denied by the commission or is not acted upon within four commission meetings. • Provides that a state agency or political subdivision may not require a person or entity to obtain or maintain a license to install or maintain a low voltage thermostat of 50 volts or less. • Codifies procedures for the commission’s program for review of adopted ordinances or other regulations which currently exists in Indiana Administrative Rule. Senate Enrolled Act 306 –Limited Liability Arising from Trespassing (Sen. Rod Bray R-Martinsville, Rep. Greg Steuerwald R-Avon) codifies existing case law with regard to trespassing in an attempt to preempt the courts from adopting a provision in the American Law Institute’s Restatement Third of Torts: Liability for Physical and Emotional Harm (2012). IAA supported the legislation throughout the process as it prevents the courts from changing the way trespassing is viewed by the courts with regard to exercising reasonable care for all on their land, including unwanted trespassers. Legislative Update Proposed Amendment –Limiting Short-Term Rentals sought to restrict multifamily properties from providing short-term rentals unless they complied with all licensing and other regulations associated with hotels, motels and bed and breakfasts. This was part of a national push from the Lodging Association to “level the playing field” with regard to short-term rentals and gained support from various Convention and Gretchen White Visitors Bureaus who believe short-term rentals IAA Director of are not remitting the appropriate innkeeper Government Affairs taxes which often fund tourism efforts. IAA understands a number of members currently provide short-term leases, have corporate suites, guest suites, etc. which could be impacted by such language. IAA strongly opposed the language and was able to stop it behind the scenes before it was voted on. This issue will likely return in future legislative sessions. House Enrolled Act 1403 –Regional Cities (Rep. Jerry Torr R-Carmel, Sen. Ed Charbonneau R-Valparaiso) amends the existing regional development authority statute to allow third class cities and towns to become members of a regional development authority and broadens the types of projects which could be funded to any project that enhances a region with the goal of attracting people or business. The Indiana Economic Development Corporation is to administer the fund and its board can approve grants after an internal government process has been completed. The budget funded the program by directing the first $84 million collected in a statewide tax amnesty program to be deposited in the regional cities fund. IAA fully supports this initiative and recognizes the importance of municipalities promoting themselves as a region with additional tools to attract economic development, including multifamily projects. Senate Enrolled Act 408 –Real Estate Brokers and Broker Companies (Sen. Jim Merritt R-Indianapolis, Rep. Bob Morris R-Fort Wayne) defines “broker company” as a partnership, limited liability company, corporation, or individual acting as a sole proprietorship that is licensed as a broker and, for consideration, undertakes or offers to undertake certain activities with respect to real estate. Provides that an individual, to obtain a broker license, must associate with a broker company (instead of with a managing broker). Provides that a partnership, a limited liability company, or a corporation, to obtain a broker license, must include a licensed broker who qualifies as a managing broker. Defines “managing broker” as an individual who is a broker and whom the real estate commission holds responsible for the actions of the licensees affiliated with the broker company. Provides that an individual, to become a managing broker, must have held an active broker’s license for at least two years. Requires a person conducting a broker course to have a permit issued by the real estate commission. Defines “in-house agency relationship” as an agency relationship involving two or more clients who are represented by different licensees within the same broker company. Provides that, in an in-house agency relationship, an individual licensee affiliated with a broker company represents only the client with which the licensee is working. Removes Indiana residency Continued on page 26 www.iaaonline.net May/June 2015 INSites 11 IAA’s Platinum, Signature, Executive & Partner Level members For 2015 IAA launched new membership opportunities to give associate members the opportunity to choose a level of involvement in IAA based on their company’s goals and objectives in the multifamily housing industry. We want to welcome our members who are taking advantage of this exciting new opportunity as of May 31. It’s not too late! Contact Franny Upp at 317-816-8900 or [email protected] for more information about how your business can gain additional member benefits and recognition through IAA. PLATINUM Rent Path SIGNATURE CORT Gold Seal Termite & Pest Control Holt Construction Group Indianapolis Power & Light Ray’s Trash EXECUTIVE Eye 4 Group Hays + Sons Complete Restoration PARTNER APCO Supply Bader Company Blakely’s Carrsun Furniture Rental Comcast/xfinity First Advantage Frontier Communications Frye Electric, Inc. Habegger Corporation Indy Pro Tow NWP Services Corporation Republic Services of Indiana Signature Supply Supply Warehouse Taft Law Van Rooy Restoration Venturi Restoration Wilmar Industries, Inc. Zillow IAA’s first Associates Advisory Council meeting IAA’s first Associates Advisory Council meeting was held May 12. The Council’s goals are to: • Promote the active involvement and participation of members in the Indiana Apartment Association in order to strengthen relationships between owner management companies, suppliers and the Association • Communicate useful information to supplier members • Mentor and assist all new and current Associate Members and to promote all networking activities. • Promote and assist IAA in enactment of local, state and federal laws beneficial for the multifamily housing industry. Membership is open to any IAA supplier member who is in good standing with IAA and those supplier members who have actively participated in association events and are members of the Partner, Executive, Signature or Premier tiered membership levels. Chris Moore, with APCO Chris Moore Supply serves as the chairman and Victoria Schuman, with Hays + Sons, serves as the vice chairman. The Council’s first initiative is working towards planning IAA’s Fall Certified Apartment Supplier (CAS) course. This program is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment Victoria Schuman manager customer. The CAS program is ideal for new salespeople as well as veterans of the industry. For more information contact Franny Upp at [email protected]. 12 INSites May/June 2015 www.iaaonline.net Statewide Call for Award Nominations Presented annually at the Midwest Multifamily Conference, the Prodigy Awards and the Awards of Excellence are essentially the state champions in multifamily. Both properties and individuals are recognized so be sure to nominate those who exemplify the criteria in these prestigious awards. If you have already won a local competition, be sure to enter here as well. Prodigy Awards Prodigy Awards recognize the Midwest’s best multifamily communities in everything from floor plans to amenities to curb appeal. Awards are given to communities in multiple size categories, making it possible for smaller communities to win as easy as the larger communities. In addition to the current categories, new categories have been added this year to include: • Best Use of Technology • Best Renovation Project • Best Overall Corporate Marketing Program • Best Mixed-Use Community • Community of the Year Awards of Excellence The Awards of Excellence recognize the Midwest’s best multifamily manager, assistant manager, maintenance supervisor, maintenance technician, leasing consultant, and regional property supervisor. The awards also recognize the top customer service by a vendor company and individual. Don’t miss this easy opportunity to reward and retain your best employees. Management Company of the Year Nominations The Management Company of the Year award focuses on your entire portfolio’s accomplishments for 2014. Be sure to submit your portfolio to be considered for this prestigious award. For award criteria and more information contact Lauren O’Neill at [email protected]. The deadline is approaching so don’t delay, visit www. midwestmultifamily.org/awards.php for details! a Sense of Community “A powerful sense of belonging to our home ground can draw us out of our self-preoccupation and revive our concern for the public realm. It can help transform us from rootless wonderers into inhabitants, from consumers into stewards.” – Scott Russell Sanders, American Novelist A SAFE COMMUNITY IS A WELCOMING COMMUNITY In Marion County, the Community Prosecution Division encourages community participation in public safety and crime prevention, engages residents in problem solving and establishes and maintains partnerships. They offer several free educational crime prevention presentations, most of which are one hour and can be scheduled at your location. Visit IAA’s “Hot Topics” section at iaaonline.net for more information. • Educating Kids about Gun Violence (EKG): Presentation on the legal, medical and emotional consequences of gun possession and related gun violence. Presented in partnership with Eskenazi Health for 10-18 year olds • Choices not Chances: An interactive online decision tree that walks participants through scenarios involving gangs, bullying and dating violence with a narrative highlighting positive and negative school, legal and physical and emotional health outcomes. For 10-18 year olds. The Linden Square Village Apartments pool party entertained residents and their families. Smallwood Plaza Apartments in Bloomington hosted a Caramel Apple Bar in their lobby to celebrate fall and homecoming. The Live the Life card connects residents with local businesses through discounts. • Project Cybersafe: Presentation tailored for children and parents about the dangers of online behavior and legal consequences for cyberbullying. Audience, youth ages 9-14 years old or parents and adult caretakers. • Communities against Senior Exploitation (CASE): Presentation on the risk of physical and financial exploitation of senior citizens. Prevention information on crimes such as computer scams, charity scams, identity theft, caregiver fraud, home repair scams, medical scams and telemarketing scams. Audience, seniors, family members and their caretakers Soup Recipe Contest at The Hamilton. • Burglary Prevention: Steps residents can take to reduce the risk of becoming a burglary or property crime victim. Halloween Costume Contest at The District. 14 INSites May/June 2015 A sense of community is one of the key factors in a resident’s perception of value. Each day offers new opportunities to build on a sense of community with multifamily residents. Cultivating a sense of place and caring leads to a positive return on investment and makes a positive impact on quality of life for residents. A resident who feels at home is more likely to engage in the surrounding community, take pride in where they live and want to stay. Even before a development is underway, the J. C. Hart Company takes steps to make sure it will fit in the neighborhood as part of the larger community. “This takes vision and understanding,” says J. C. Hart’s Director of Marketing Mark Juleen, who explains that the process involves getting to know the municipality and other partners and players so they can tailor the design to fit the existing community. Once they’ve established their location, J.C. Hart strives to exemplify their company values with their statement of purpose, “Make your Home an enjoyable living experience.” They are not just focused on the product, Juleen says. Service and relationships are equally important. They treat residents as guests and strive to find new homes for everyone. Even if a J. C. Hart property isn’t a good fit for someone at a given time, the company knows the individual might tell friends about the property or come back in a year or two. Simple acts such as making residents feel at home by greeting them by name and taking steps to truly establish a sense of home and belonging can make a profound impact. A goal that J.C. Hart sets is to “out love” or “out care” their competition. Each week the company encourages employees to share stories of how they went above and beyond. Perhaps a staff member helped get a resident to work when their car broke down or helped find a lost dog—they want to give credit. In multifamily it’s important to have everyone on board with creating community and management supporting the goal by encouraging onsite staff and rewarding and acknowledging their efforts. Melissa Rourke, property manager at Westlake in Indianapolis sees her team’s open door policy as a key to establishing a sense of community. They encourage residents to talk with them and even though the property has more than 1300 units, they show that they care. “It’s so important to provide customer service and really sit www.iaaonline.net down to talk with people,” Rourke says. “So many people talk ‘at’ others. We really need to take time to listen and learn our resident’s needs. To further encourage feedback they employ a survey which strategically asks, “What do you need?” Westlake Apartments open door policy encourages residents to talk with staff. Because the majority of the residents at Gardens of Greenbriar in Indianapolis do not speak English, service Coordinator, Izabela Brodsky, is available to communicate to the residents of Russian heritage in their native language and she has arranged for a Chinese translator to ensure that all residents are served by their various programs that are offered. Programs have included energy safety classes, senior against crime meetings and nutrition and label reading. The community experienced a mere 4% turnover in 2013 (only 5 move outs all year!). The community is always 100% occupied and has a wait list so lengthy that they no longer accept applications. March Madness Basketball Event at Linden Square. Prairie Apartments in South Bend offers fun resident events as well as a resume training to help residents improve their resumes through resources including a computer and printer with internet access and literature from local technical schools, job training programs and community services that focus on getting or changing jobs and careers. Buckingham Companies uses their resident survey program to gain feedback through email and ensure they are providing the highest quality of living for their residents. www.iaaonline.net With such a large community they communicate in multiple ways and regularly promote events through newsletters, flyers and signs. So what are some of the things they are doing at Westlake Village to connect with members of the community and help cultivate a sense of pride? • Breakfast on the Go: Residents truly seem to enjoy the breakfast on the go, so they do it twice a month during the summer. The event allows their staff to meet and greet many residents as they cover all three entrances to the property. • Annual Haunted House and Hayride: They sell tickets to generate donations for the Mozel Sanders Foundation. The non-profit Mozel Sanders Foundation served more than 40,000 hot meals to families in need on Thanksgiving Day last year and gave away 400,000 pounds of staple goods and groceries. • Community Clean-Up: This event is organized by a longtime resident. It serves multiple purposes as it keeps kids busy while helping them gain a sense of pride in keeping their community looking nice. They’ve accepted donations of clean up supplies like rakes and bags from local businesses. “The clean-up helps residents and especially young people feel proud of where they live,” said Rourke. Families also come together at Westlake as it is a host and sponsor for Summer Servings, the USDA Summer Food Service Program in Marion County. Funded by the USDA and administered through the Indiana Department of Education (IDOE), Summer Servings provides nutritious meals and snacks to children during the summer months when school is not in session. Meals are provided for children under the age of 18. Westlake Village also participates in the National Night Out, a community police awareness-raising event held the first Tuesday in August. The event is designed to heighten crime and drug prevention awareness; generate support for and participation in local anticrime programs and strengthens neighborhood spirit and police-community partnerships. Further, Westlake hosts monthly crime watch meetings with attendance typically in the range of 175 residents. Inviting residents to be involved empowers them to take an active leadership role among their neighbors. To spur participation and get residents connected and involved, a property can recruit an initial interest group through flyers or emails and invite them to a focus group to collect feedback on goals for the community. As communication tools evolve, it’s important to meet residents where they want to communicate. Starting five years ago, J.C. Hart focused efforts on capturing resident emails to facilitate communication. They’ve found that now residents often prefer text messages, so they are in the process of implementing software to facilitate text messaging with residents from a computer. One of the newer trends, bi-directional texting, uses SMS technology to allow management team members to communicate in real time with renters via text. Team members can send and respond to text messages that are also captured in the resident communication log and they can notify residents of package deliveries, send birthday wishes, and send balance reminders and renewal notifications. “This tool fosters a stronger connection to the community and management team,” says Amanda Mabrey of Resman®, which provides the service. INVOLVING KIDS IN SAFE COMMUNITIES Indianapolis Metropolitan Police Department Officer Kimberly Kelsay, a school liaison helps build relationships between youth and police through presentations related to Indianapolis Police substance abuse, bullying Metropolitan Department Officer and safety. Officer Kelsay Kimberly Kelsay encourages apartment communities to explore educational programs offered in their district and find a way to connect with the program or host an event to help kids identify with their community and become part of it. Many kids don’t have bikes or can’t afford after school sports. A program such as inviting a professional to give a talk for kids and including a snack can help kids feel connected and makes the community inviting for parents too. “Kids want to be talked to,” Kelsay said. “They want someone to educate them. They want to learn. They ‘get’ real life stuff and thirst for more knowledge on the positive side of life. Kids want to be heard and taught and learn what is truly affecting them.” “Without structured activities, kids have no place to go,” she says. “They end up getting in trouble. When you can organize and supervise some sort of activity it gives them something to be part of and look forward to.” Officer Kelsay suggests rewards systems such as organizing a community clean up with pizza at the end or movie passes. “Giving them a chance to invest in their own community also gives them a chance to feel good about it,” Kelsay said. May/June 2015 INSites 15 a Sense of Community Ease of communication definitely helps J.C. Hart publicize their community events. Since about half of their properties have an indoor half-court gym they have the opportunity to host their own larger indoor events or fitness classes. Use of this space creates visibility in their community whether it’s an event hosted by the onsite staff or a fitness coach running a program in their space. Offsite programs are also valuable in building community, for example, partnering with a local pub to negotiate a discount on appetizers for a resident gathering. This allows residents to come together in a comfortable setting that doesn’t feel forced and helps broaden the community reach to local businesses. Upland Pint Night with One One Six. With more than 62 percent of American households including at least one pet according to the Humane Society, pets lead to additional opportunities to bring people together. J.C. Hart properties have hosted a very popular “Yappy Hour” and a St. Patricks’ Day costume contest for dogs to help residents feel welcome and part of the community and acknowledge the interests of residents. In addition to building a sense of belonging, maintenance and maintenance communication is an integral part of resident satisfaction and retention. Danny Dugger, director of maintenance procurement and education with J. C. Hart shared details from a recent review where a resident explained that she was happily renewing her lease at a higher rate specifically because of the staff and the great response by maintenance. “I want to stay because of the way the staff treats me,” the resident wrote. IAA sees year-round examples of community building which lead to strong resident retention. As a winner of the 2014 Prodigy Award for Community Resident Retention, Core Redevelopment’s Stadium Lofts was recognized for exemplifying the sense of community concept. Yappy Hour at Gateway. Wine and Canvas Night at North Haven. BUILDING COMMUNITY THROUGH NATIONAL NIGHT OUT August 4 will be this year’s celebration date for National Night Out. The event is an annual celebration designed to heighten crime prevention awareness and strengthen community camaraderie. Successful National Night Out events are fun and do not need to be complicated. The key is to bring residents together to meet one another as neighbors and encourage ongoing communication. The most effective crime prevention tool is a watchful neighbor who cares about his or her community. For more information on National Night Out, visit natw.org. Ideas for a successful event: • Have your event in an outdoor location, such as the pool, picnic area or the parking lot near the leasing office • Display outdoor lights (blue is the traditional light color for the event) • Hold a hot dog cookout • Have an ice cream or root beer float social • Have a pizza party • Have a coloring contest for children • Hold a bike parade for children • Invite a representative from local law enforcement agency and prosecutor’s office 16 INSites May/June 2015 www.iaaonline.net a Sense of Community Stadium Lofts in Indianapolis earned extremely positive resident feedback to their customer service driven approach which was guided by fun and engaging initiatives. They provided a crew of movers to help residents move in on their initial “Opening Day.” They later invited residents to post pictures of their new place on Facebook, and gave a rental credit to the most “liked” photo. Subsequently they held clever events such as a fall festival with a caramel apple station, carnival games, and a gift basket raffle followed by a “30 Days” gift program where residents had a chance to find a fun gift of candy, toys or lottery tickets in the building each day. They promoted a Fitness February program to coincide with American Heart Month offering free fitness classes twice a week. Due to the popularity of the class, they kept it as a permanent amenity. In their first year Stadium Lofts exceeded retention goals by providing residents with outstanding turnaround times on maintenance requests, offering same-day service in most cases. They take special care to see that the interior of the facility is kept clean, and the grounds and field are well maintained knowing that a fundamental part of a resident’s experience is their first impression through curb appeal. When things are fresh and inviting, more prospects are attracted to the property. Whether it’s landscaping, eye-catching flowers, lighting or spotlights that show off amenities, appearance makes an impact on residents and prospects from day one. Stadium Lofts, offers a variety of fun and engaging events for residents. Residents of Stadium Lofts are encouraged to share photos to Facebook. The leasing office staff at Stadium Lofts goes above and beyond to accommodate the needs of residents, whether that means putting shipped packages in a locker to make sure they are secure until they can be picked up, or helping with unexpected issues, such check and apartment to make sure an iron was turned off after a resident left for work. Residents know their calls to the office will be met with a friendly and helpful staff member. As a result, residents are proud to say they live at the community and are eager to show it off to friends and family. It’s no secret that healthy and vibrant communities are cultivated through commitment to care and communication and that satisfied residents who feel well cared for, in turn, care about their home. Next Young Professionals in Multifamily event is July 9 The first Young Professionals in Multifamily (YPM) event of 2015 was held at TwoDEEP Brewing Co. in downtown Indianapolis on March 30 and was sponsored by Gene B. Glick Company. John Kobs, CEO and Co-founder of Apartment List was the featured speaker followed by Chad Greiwe, Executive Vice President of Operations at Gene B. Glick Company. YPM will gather at the Sky Bar located at Axis Apartments in downtown Indianapolis on Thursday, July 9 from 6 to 8 p.m. Don’t miss this opportunity to network with young professionals in your industry, hear words of wisdom from VP of Flaherty & Collins, Jill Herron, and enjoy delicious food and beverages from one of the best views of the city. The event is sponsored by Flaherty & Collins. www.iaaonline.net John Kobs, CEO and Co-founder of Apartment List spoke at the YPM event in March. The first YPM event of 2015 was held at TwoDEEP Brewing Co. Don’t miss the YPM event at the Sky Bar at Axis Apartments on Thursday, July 9. May/June 2015 INSites 17 Crime Prevention through Environmental Design Working Safety is a concern for any residential area, and residents of apartment communities rely on the property management to promote security and deter crime. Successful strategies are identified within a concept known as Crime Prevention through Environmental Design (CPTED). CPTED is an international multi-disciplinary approach to deterring criminal behavior through the design of the built environment. The following are basic objectives for any residential community to help improve safety for residents. For You Doors and windows: Each unit should have a door that swings in with a solid door frame firmly attached to the surrounding structure. Doors should have single cylinder dead bolts and peep holes to provide residents with an important view of who may be on the other side of their door. Proper repairs to doors and windows are very important to deter break-ins and maintain residents’ sense of security. Thieves know what painted wood putty looks like, and they know when a door frame is loosely attached to the door jamb. Lighting: Providing automatic, dawn to dusk lights in common areas and illuminating the entrances of each unit regardless of occupancy is a critical crime deterrent. Lighting and visibility are also key elements for parking lot safety. Bushes and shrubs should not exceed two to three feet to increase visibility and eliminate places for criminals to hide. Landscaping should not obstruct the view of a window or door. Landscaping: Bushes and shrubbery should be of species that do not exceed a maximum height of two to three feet and, for existing plants, prune those plants so as not to exceed three feet to increase visibility throughout the property and eliminate opportunities for criminals to hide. Landscaping should also not obstruct the view of a window or door. Overgrown shrubbery or tree cover provides cover for burglaries, car break-ins, robberies and other crimes. Perimeter: Marking the perimeter of your property is a significant way to reduce unwanted foot traffic, a common source for property crime. Erecting fencing or otherwise providing a visible barrier around the property, inappropriate breaches of that perimeter can more easily be recognized and reported. Properties in Marion County may request a free security assessment by CPTED certified professionals through the Marion County Prosecutor’s Office. Upon completion of the assessment, a report is provided to the participating property identifying areas in need of attention to reduce potential of crime. To schedule a free assessment, contact the Marion County Prosecutors Office at [email protected]. Marion County Prosecutors Office High Visibility at the 2015 Reverse Trade Show IAA’s Sixth Annual Reverse Trade Show was held in Indianapolis on April 30 raising $36,000 for the National Apartment Association Political Action Committee. Proceeds from the event benefit the NAA Political Action Committee and a portion of the money will come back to the Indiana Multi Family Housing Political Action Committee to spend on Indiana Members of Congress. The trade show is a “one-stop shop” providing high visibility and networking for members. The Reverse Trade Show kicked off with a networking reception. 18 INSites May/June 2015 Management companies in attendance represent more than 90,000 units throughout Indiana. “Attending the IAA reverse tradeshow is a great opportunity to introduce yourself to decision-makers and have exclusive face time describing the merits of what you have to offer them,” said Elia Levin, Area District Manager for Gold Seal Termite & Pest Control Co. “For those of us who have been members for many years it gives us an opportunity to see our customers in a social setting and again get a couple minutes of face time on an exclusive basis.” More than a third of IAA’s associate members built their business relationships at the event. The social setting provided valuable face to face meetings. www.iaaonline.net Property Bus Tour Takes Flight The Property Bus Tour “took off” on May 14 making stops at five new properties and one remodeled property. Special thanks to Jerry Norman of Pedcor Homes Corp who served as host and moderator and gave a fun pre-flight update. He advised travelers of the clearly marked exits, the restrooms and gave detailed safety instructions. “In the case of lack of oxygen due to excitement,” he said, “Place your gift bag over your nose and mouth and continue to breathe normally. In the unlikely event of a water stop, swim!” Norman also took time to acknowledge frequent flyers—those who have traveled on more than one IAA bus tour and to thank the sponsors, Eye 4 Group, Ferguson and For Rent Media Solutions. Stops included: • The Grande Reserve at Geist (Barrett & Stokley), Built in 1996, remodel ongoing since 2013. • The Hamilton (J. C. Hart), Built in 2014. • Depot at Nickel Plate, (Flaherty & Collins), Construction began in December 2014 Property • The Hamptons (Redwood Living, Inc.), Construction began in 2014 • Bridgewater (Justus), Construction began in 2013 • The Villas by Watermark (Milhaus), Construction began in 2014 Bus Tour Unfortunately, since the bus could not actually fly, traffic delays prevented a much anticipated visit to Solana at the Crossing (Inland Residential). The townhome portion of Solana was built in 2008 and the apartments were built in 2012. Solana, located off of Keystone north of 75th Street offers some spectacular outdoor features including boat docks and kayaks, a natural 26acre lake connected to the White River, a Baja style pool and an outdoor movie theater. Loading up and departing from Keystone Crossing. Nikki Lorah of For Rent Media Solutions provided an air travel themed program to Michelle Hill, also of For Rent Media Solutions as she boarded the bus. IAA Staff Lauren O’Neill and Franny Upp, played the role of flight attendant for the trip. Jerry Norman of Pedcor Homes Corp gave the pre-flight update! The Depot at Nickel Plate which is still under construction has a heated saltwater pool with a sun-shelf. Meaghan and Jessica at Depot at Nickel Plate’s bead wall. Oversized under mount sinks stand out at The Depot at Nickel Plate. The lunch stop at Ferguson’s show room in Carmel included an overview of bath, kitchen and lighting options. The pool at Bridgewater. This smoke free community includes car charging stations, chef grade kitchens and a community garden. The Villas by Watermark. The pool at The Villas by Watermark has resort style cabanas. Each unit has a custom home feel with private entrances that are part of a “big house” design. The Villas by Watermark. Walking back to the bus among the 2-car attached garages at The Hamptons. Fun on the bus tour. Outdoor seating at The Hamilton. The Hamilton takes advantage of a half court gym. www.iaaonline.net May/June 2015 INSites 19 The Exhilarating 2015 Maintenance Appreciation Maintenance Appreciation Day on April 22 was dedicated to the hardworking maintenance staff throughout the Multifamily Industry. Maintenance personnel put in long hours and are often the key to resident satisfaction and retention. While the day of celebration is over, let’s continue to celebrate all the great work they do throughout the year! The event, which focused on the accomplishments and achievements of maintenance teams in the past year, began with two educational seminars. Jerry Norman of Pedcor Homes Corp. gave the first interactive presentation on team building, emphasizing the value of knowing your team and working together. In the second session, Kim Hurd of Milhaus Management, LLC presented skills, tools and techniques for time management. The Mini Trade Show gave participants a chance to talk with associate members about the latest products, trends and services that can increase efficiency and add value to the never ending work of a maintenance team. Thank you to trade show participants, APCO Supply, Appliance Warehouse, Battersby Danielson & Associates, Blakley’s, Bone Dry Roofing, CFG/ Moen, CRG Residential, EA Outdoors, Falcon Carpet, Hays & Sons, HD Supply, Holt Construction Group, Maintenance Supply Headquarters, Sherwin Williams, Van Rooy Restoration, Venturi Technologies, Wellman Exteriors and Wilmar. Some of these vendor members participated as judges for the timed event games in the afternoon. Following a cookout-theme lunch the crowd began preparing for Maintenance Mania. Nearly 100 maintenance technicians from 13 management companies competed against each other in various skill-based INDIANA WINNERS QUALIFY FOR NATIONAL MAINTENANCE MANIA COMPETITION The National Apartment Association has announced that all three of IAA’s top Maintenance Mania competition winners have officially qualified for the national competition as Regional and Wildcard Finalists. David Garcia, who placed first in IAA’s competition on April 22, will compete as one of the 10 Regional Finalists at the National Championship on June 26. Jose Torreblanca, who placed second, and Jose Morales who place third in April are among the 11 Wild Card Finalists who will also compete at the national event. All three are from Van Rooy Properties. IAA’s Overall Winners: 1st David Garcia, Van Rooy Properties; 2nd Jose Torreblanca, Van Rooy Properties ; 3rd Jose Morales, Van Rooy Properties. Please help us congratulate our winners and cheer them on as they head to the 2015 NAA Education Conference & Exposition at the Mandalay Bay Resort & Convention Center in Las Vegas to compete for the title of Fastest Maintenance Technician in the Country! games. With the additional support of dozens of enthusiastic cheerleaders the competition at the Indiana State Fairgrounds Farm Bureau Building was exhilarating. Maintenance Mania® is a national program offered by the National Apartment Association and HD Supply for the past nine years to give industry-wide recognition to maintenance teams for their hard work. Winners in each region go on to compete at the national event and Region 3 will have a notable presence at the National Maintenance Mania event Las Vegas on June 26 during the annual NAA Education Conference & Exposition. Winners can earn cash and prizes up to $20,000. Dan Lanman with Kinetic Recreation Design announced the events and the winners. Attendees enjoyed refreshments and won door prizes while they waited for scores to be tallied. A special thanks goes to Gene B. Glick for the door prize donations as well as Maintenance Supply Headquarters and CRG Residential. And to all those in attendance, thank you for your support and participation especially team members from Barrett & Stokely, Flaherty & Collins, Gene B. Glick, Herman & Kittle, HI Management, Hunt Pacific, J. C. Hart, Lauth Communities, NTS, Pedcor Management, Seldin Company and Van Rooy Properties. Event Sponsors included HD Supply, and all of the exhibitors from the Mini Trade Show. Barrett & Stokely team members. Kim Hurd and Jerry Norman led the educational seminars on team building and time management. HI Management cheering on their team. 20 INSites May/June 2015 Thank you sponsors. www.iaaonline.net 2015 MAINTENANCE APPRECIATION AWARDS Spirit Award HI Management Spirit Award Gene B Glick Best use of Maintenance Supplies Kelly Epperson, Flaherty & Collins People’s Choice Award Clifford Thomas, Gene B Glick Best Maintenance Related Innovation Andrew Taylor, Milhaus Best Mustache in Maintenance Randy Lewis, Gene B Glick Maintenance Above & Beyond Award 1st Place Corey Metcalf, Barrett & Stokely Runner Up Jon Wasoski, Gene B Glick Outstanding Achievement in Maintenance 1st Place Steve Idol, Flaherty & Collins Runner Up Tara Thomas, Gene B Glick 2015 MAINTENANCE MANIA AWARDS IAA’s Overall Winners 1st David Garcia, Van Rooy Properties 2nd Jose Torreblanca, Van Rooy Properties 3rd Jose Morales, Van Rooy Properties Fluidmaster Duo Flush Toilet Conversion 1st David Garcia, Van Rooy 2nd Jose Morales, Van Rooy 3rd Josh Holbert, Gene B Glick Kidde Fire & Carbon Monoxide Safety Installation 1st Brandon Thomas, Gene B Glick 2nd Josh Holbert, Gene B Glick 3rd Enrique Alarcon, Van Rooy Kwikset Key Control Deadbolt Test 1st Enrique Alarcon, Van Rooy Properties 2nd Jose Torreblanca, Van Rooy Properties 3rd David Garcia, Van Rooy Properties CFG Faucet Installation 1st Brian Niehaus, Gene B Glick 2nd Josh Holbert, Gene B Glick 3rd David Garcia, Van Rooy AO Smith Water Heater Installation 1st Jose Torreblanca, Van Rooy 2nd David Garcia, Van Rooy 3rd Enrique Alarcon, Van Rooy Frigidaire Icemaker Installation 1st Enrique Alarcon, Van Rooy 2nd Brian Niehaus, Gene B Glick 3rd David Garcia, Van Rooy Seasons Ceiling Fan Installation 1st Anthony Alfaro, Gene B Glick 2nd Brian Niehaus, Gene B Glick 3rd Ben Mahoney, Gene B Glick Motorola Race Car Competition 1st Jose Torreblanca, Van Rooy 2nd Pablo Gomez, Van Rooy 3rd Brian Niehaus, Gene B Glick Racers crossing the finish line. Steve Idol of Flaherty & Collins won Outstanding Achievement in Maintenance. Rick Holste of HD Supply announcing the winners. People’s Choice Award, Clifford Thomas, Gene B Glick. Tara Thomas of Gene B. Glick was the runner up for Outstanding Achievement in Maintenance. Randy Lewis of Gene B. Glick was awarded Best Mustache in Maintenance. Alex Freeman stopped beating the bucket drum just long enough to accept Glick’s Spirit Award. Kelly Epperson, Flaherty & Collins was awarded Best Use of Maintenance Supplies. Cindy Green accepted the Spirit Award for HI Management. Corey Metcalf, Barrett & Stokely took home the first place Maintenance Above & Beyond Award. David Garcia, First Place Overall. Fifth Annual Rick Stapp Maintenance Mania Unplugged The Fifth Annual Rick Stapp Maintenance Mania Unplugged Event was held on May 20 at the home of Adam Van Rooy, Van Rooy Properties. Everyone was paying attention when more than a dozen of Indiana’s top Maintenance Mania scores that followed the overall top three were within a tenth of a second apart from each other and were in line with national qualifiers from other regions four years ago. That’s when Van Rooy invited the top 15 to compete at a “Maintenance Mania Unplugged” event where the winner takes home $500 cash. Maintenance Mania Unplugged on May 20. After the inaugural event in 2011 Van Rooy made plans to continue hosting it each year in memory of Rick Stapp, a Van Rooy Properties employee who died in 2009 following a battle with Lou Gehrig’s disease. “Maintenance Mania Unplugged builds camaraderie with the extra chance to build on skills. It’s great opportunity to help instill the type of passion and dedication that Rick had to his team.” The competition continues to be strong with Brian Niehaus placing first, Anthony Alfaro second and Ben Mahoney third. www.iaaonline.net Adam Van Rooy with Maintenance Mania Unplugged winners Anthony Alfaro, Ben Mahoney and Brian Niehaus. May/June 2015 INSites 21 Around the State Apartment Association of Fort Wayne Spring Education Wrap-Up in Fort Wayne April’s education program started with a course on Fire, Mold & More that was held by AAFWNEI Member, Paul Davis Restoration. Attendees were given the tools to take back to their property and immediately implement techniques learned in the course. Dawn Cummings, Metropolitan Human Relations Commission, teaching the Fair Housing course. Jack Hammer awarding one of the AAFW-NEI members for correctly answering a question about the Three Rivers Festival. Left to right: Kim Hurd, Milhaus Management; Danette Kammeyer, Terrace Ridge; Michelle Tribbett, The Reserve at Dawson’s Creek; Lauren Yoder, Island Club; Jessica Zieg, Steeplechase at Parkview & Michele West, Wesley Park. Shannon Norris, Metropolitan Human Relations Commission, at the Lunch & Learn for DeKalb & Steuben counties. In celebration of Fair Housing Month, the AAFW-NEI hosted Dawn Cummings, Executive Director of the Metropolitan Human Relations Commission. Nearly 125 students attended the Fair Housing & Disability Seminar that featured real life scenarios to walk attendees through how to respond to potential fair housing situations. Over 250 total students attended eight different courses from February – May through the AAFW-NEI. The education committee is already planning the fall 2015 courses for members! They are working on many exceptional topics - watch for a list of topics in a future issue of INSites or visit our website, www.aafw.org. Certified Apartment Manager Designees Kim Hurd, Milhaus Management, once again held an outstanding Certified Apartment Manager (CAM), course for the AAFW-NEI. Special congratulations to Michele West, Wesley Park, Gene B. Glick Company, Inc., for earning her designation! Lunch & Learn – DeKalb & Steuben Counties The AAFW-NEI’s first Lunch & Learn meeting was held on April 8, 2015 at the Historic Train Depot in Waterloo. The meeting was open to all communities that provide housing in DeKalb and Steuben counties. Attendees had a Q & A Fair Housing session with Shannon Norris from the Metropolitan Human Relations Commission. If your management company has communities in the following counties: Huntington, Kosciusko, Whitley, Lagrange & Noble counties, please let AAFW know if you would like to attend one of our upcoming meetings to learn more about the AAFW-NEI. Upcoming meetings include: September – Huntington, Kosciusko, & Whitley Counties; and November – LaGrange & Noble Counties. 22 INSites May/June 2015 May Breakfast Connection Wrap-Up Spring starts the fun festival season. Jack Hammer, Executive Director of the Three Rivers Festival, was the speaker at the May Breakfast Connection meeting. Hammer gave some insight to this local festival tradition. The meeting was very entertaining and informative. The June 9 Breakfast Connection featured Indiana Attorney General’s Consumer Protection Division. Apartment Association of Southern Indiana Save the date for the 11th Annual Keep Evansville Beautiful / Apartment Association of Southern Indiana Golf Combo Classic on Wednesday, August 19, 2015. The event which is sponsored by Flaherty & Collins will be held at the Eagle Valley Golf Course with a shot gun start at noon. AASI hosted a Fair Housing Seminar on May 13 presented by Michael E. Di Rienzo of Kahn, Dees, Donovan & Kahn, LLP. A Meth and Crime Prevention Seminar was held in February with a presentation by Evansville Police Officers Eric Krogman and Kevin Corbin. Participants learned how to recognize methamphetamine labs and identify safety concerns. They also learned to identify narcotics and narcotic paraphernalia and learned about gang warning signs. Apartment Owners and Managers Association of Terre Haute The Apartment Owners and Managers Association of Terre Haute raised $1,000 for the Vigo County School Corporation Backpack Program which provides food which is taken home for consumption by children over the weekend or school breaks. Many students in the community were going from Friday’s school lunch to Monday’s schoolprovided breakfast with little to nothing to eat. Caption: Apartment Owners and Managers Association of Terre Haute raised more than $1,000 for the Vigo County School Corporation Backpack Program with an Easter basket auction. AOMATH hosted an Easter basket auction at the March monthly membership meeting. Members of the association donated Easter baskets and then they were auctioned off to attendees of the event. A contest for first and second place best baskets and prizes awarded to the winners. The Terre Haute Housing Authority won first place, and Anthony Square Senior Living won second place. There were 14 baskets donated. Thank you to Amanda Corey, Manager of Heritage Trail Apartments and Melissa Wrightsman, Manager of University Village for organizing the event. Apartment Owners and Managers Association of Terre Haute President Joe Huber as the Easter bunny and Mrs. Susan Eisman who founded the Backpack Program. The Backpack Program helps feed local children in need and it does so completely anonymously. It was started in 2011 by Mrs. Susan Eisman at Terre Haute North High School, during the Ice Storm that nearly shut the entire town down for a week. She started thinking of the children and what they could be doing, then thought of the children that were only eating breakfast www.iaaonline.net and lunch at school. What were they doing now? She took it upon herself to purchase food and reached out to local coworkers with this idea. The program that year only helped that school, but the following year with its great success was rolled out to the entire County School Corporation. It is completely ran by donations and receives about $75,000 annually. There are 750-900 backpacks sent home weekly with children in need. It is packed with easy to make high calorie and protein food for them to be able to feed themselves during the hours the school is not open. AOMATH is proud to support an organization that affects so many young lives in their community. May 19. This seminar provided insight on being prepared for Indiana’s extreme weather from tornadoes and flooding, to even minor earthquakes and provided information on what type of plan you need to have in place for any type of disaster. Tippecanoe Apartment Association Tippecanoe Apartment Association’s Stir event is a valuable and fun networking event to help members achieve business goals. The April event was held at O’bryan’s Nine Irish Brothers and included free appetizers and first drinks. Around the State UPCOMING COUNCIL SEMINARS JEFFERSONVILLE FAIR HOUSING: JULY 14 The TAA Stir in April. North Central Indiana Regional Apartment Council Jill Herron, Vice President, Property and Asset Management Flaherty Jill Herron, Vice President, Property and Asset Management Flaherty and Collins. BLOOMINGTON LEASING HOT TOPICS: JULY 28 SOUTH BEND LEASING HOT TOPICS: AUGUST 19 BLOOMINGTON FAIR HOUSING: SEPTEMBER 10 JEFFERSONVILLE LEASING HOT TOPICS: OCTOBER 7 SOUTH BEND FAIR HOUSING: OCTOBER 20 and Collins led the Disaster Preparedness Seminar in South Bend on www.iaaonline.net May/June 2015 INSites 23 Member News Pulliam Square at the corner of Delaware and New York Street in Indianapolis. Pulliam Square has 145 luxury units. Clark’s Crossing is within blocks of the growing downtown district of Vincennes. The ribbon cutting at the senior living facility was the culmination of months of work to turn Clark Middle School into a residential facility. Clark’s Crossing welcomed residents in February. 24 INSites May/June 2015 Penn Street Tower Grand Opening TWG Development, LLC celebrated the Grand Opening of Penn Street Tower on May 7. After being vacant for 20 years, Penn Street Tower is now home to 98 luxury apartments in downtown Indianapolis just a block from Monument Circle. The units are a mix of one- and two-bedroom apartments and many of the rooms have views of the Downtown skyline. Indianapolis Mayor Greg Ballard participated in the ribbon cutting. Pulliam Square opening in June TWG is opening the Pulliam Square project in June, and celebrating the grand opening on August 4. This 145 unit luxury apartment building on the corner of Delaware and New York Street will be home to The Tap, a craft beer bar. The building will offer residents a courtyard with a view of the skyline and a dog park. Clark’s Crossing Announces Grand Opening Flaherty & Collins Properties and Myszak + Palmer announced the grand opening for Clark’s Crossing, a senior living center in Vincennes. The grand opening ceremony took place on March 1. Clark’s Crossing, which features 47 unique affordable apartment homes, is an adaptive reuse of two historic buildings and is a collaborative effort between Myszak + Palmer, Flaherty & Collins Properties, Vincennes Community School Corporation (VCSC), The Vincennes Education Foundation and Vision Communities. The project involved the reuse of the old Clark Middle School and Adams Coliseum, which will be run by The Vincennes Education Foundation, and will include programming that will encourage resident and community interaction. The unit mix includes 35 one bedroom units, 10 two-bedroom units and two efficiency units. Five units have been set aside for special needs households. MIA Senior Living Solutions opening Oasis at 30th MIA Senior Living Solutions is opening an affordable assisted living community and adult day care for seniors and disabled adults in Indianapolis in July. Oasis at 30th Assisted Living Community and Adult Day Care will provide several services in private one bedroom apartments with services offered 24 hours per day, seven days per week. This includes three meals per day, assistance with activities of daily living, which includes meal preparation, ambulating, transferring, bathing, grooming, etc., assistance with medication management, housekeeping, including laundry, assistance with qualifying for Medicaid Waiver and/or Veterans Administration Aid & Attendance Pension (pre- move-in) and transportation to doctor’s appointments and group activities. They will also have a full calendar of educational, spiritual and recreational activities. Gene B. Glick Company gives back on Earth Day The Gene B. Glick Company celebrated Earth Day with employees by heading out to the Indianapolis Cultural Trail. Employees worked together to give back to Indianapolis by sprucing up the trail for spring enjoyment by pruning trees and bushes, planting flowers and shrubs, and mulching. Grand Opening of Quail Run Apartments in Zionsville The Zionsville Chamber of Commerce, Zionsville Town Council members, and 35 other guests marked the opening of 120 new units at Quail Run Apartments in Zionsville on Thursday, May 7. Built in 1974, Quail Run has spent the past two years renovating most of their 168 original townhomes and patio homes. The high demand for apartments near the heart of Downtown Zionsville and along the Zionsville Rail Trail led to the addition of a new phase with 120 one, two, and three bedroom apartments. The new apartment homes feature granite countertops, modern grey paint with light hardwood style flooring, and upscale appliances. Quail Run Apartments is managed by Buckingham Companies. Chateau de Ville Announces Smoke Free Initiative During a building inspection in April 2014, Chateau de Ville’s new owner and management team from Barrett & Stokely discussed the idea of the community offering smoke free buildings as a benefit to residents. This type of initiative would spark healthier residents, a reduction of waste and a cleaner environment overall for residents and guests. From that moment on, they led the charge. Chateau de Ville is a large community spanning over 30 acres of beautiful mature landscaping, housing 352 units in 29 buildings. Once we introduced the initiative to residents, the support was overwhelmingly positive. Currently one third of our buildings are now smokefree as they work toward a goal of a one hundred percent smoke free property. As they continue to roll out smoke free buildings, Community Manager, Tammy Tout attended the smoke free living workshop offered by the EPA at the end of May along and will participate in other courses to continue education as the remainder of the initiative is unveiled. Penn Street Tower is just one block from Monument Circle. The Grand Opening of Penn Street Tower was held on May 7 with Indianapolis Mayor Ballard in attendance. MIA Senior Living is an affordable assisted living community opening in Indianapolis in July. Glick employees volunteered to spread mulch around the Indianapolis Cultural Trail. Volunteers from Glick celebrated Earth Day with community service. To find out more about their smoke free initiative contact Regional Manager, Sarah Webb at [email protected]. To learn more about Chateau de Ville, visit www.chateaudevilleapts.com. The Grand Opening of Quail Run in the heart of downtown Zionsville. www.iaaonline.net Chateau de Ville began a smoke free initiative in 2014. Awards presented at Buckingham Annual Conference Buckingham Companies held their Annual Leadership Conference on May 11-12 at The Alexander in Indianapolis. More than 200 employees gathered for a series of special events with Davey Hamilton as the featured speaker. Hamilton talked about the teamwork required for the greatest comeback in racing. Buckingham celebrated their tenured employees with recognition in the Blue Door Society and gave several awards for dedication and excellence. The 30-acre community of Chateau de Ville has 352 units. Buckingham Companies’ Annual Leadership Conference in Indianapolis. Forty seven employees were inducted into the Blue Door Society recognizing 5-10 years of service. 21 employees were recognized for 10-20 years and Carmen Sporleder was recognized for more than 20 years of service. Greystone Property Management employees volunteered with Gleaners Food. www.iaaonline.net Buckingham Awards of Excellence Recipients: · Customer First: Chris Jackowiak / Emily Davis · Teamwork: Jason Hertenstein / Vincent Reeves · Community Involvement: Laura Jones / Sam Stahl · Exceptional Leadership: Colby Fleming / Carmen Sporleder · Outstanding Performance: Katie Reed / Ryan Gallmeyer / Brian Haley Buckingham ended their two-day event with a volunteer initiative, stuffing summer satchels for the children at George Buck Elementary to encourage a summer of learning and fun. AMP Volunteering Wheeler Mission AMP is committed not only to their own communities, but also to the Indianapolis community. To demonstrate this commitment they began volunteering monthly to serve lunch at Wheeler Mission. Employees feel that they have received so much more than they have given as they help others in need and have a chance to really evaluate all that they have in life. AMP started this effort through their corporate office and they are now branching out and giving onsite employees the opportunity to volunteer in the community. AMP Residential Promotes Pamela Lovell as Director of Operations AMP Residential is happy to announce the promotion of Pamela Lovell as Director of Operations. Pam joined the multifamily industry in 2007 and previously managed a portfolio of properties in Evansville. Currently Pam manages the 1638-unit southern region for AMP Residential. Pam’s experience in overseeing multimillion dollar renovation operations and repositioning projects as well as her past as President of the Apartment Association of Southern Indiana, President of the Hotel Association of Greater Evansville; Member of the Board of Directors for the Greater Birmingham Apartment Association and her previous position on the Board of Directors for the Alabama Apartment Association makes her a great asset to AMP Residential. Pam’s dedication and hard work is endless and we are very proud to have her as a part of our team! Flaherty & Collins Announces New Team Members As Flaherty & Collins Properties continues to expand with new projects across the country, Sanjeev Jaipuriar has joined development team as a Developer. Jaipuriar is an affordable housing professional specializing in Low Income Housing Tax Credits and multifamily lending programs. Using his extensive experience in housing finance, underwriting and asset management, Jaipuriar will assist Flaherty & Collins Properties development activities in affordable and market rate projects. Member News AMP volunteers at Wheeler Mission. Flaherty & Collins Properties has also hired Karen Tolley as a Regional Property Manager. Karen graduated from Ball State University, where she majored in Business and Psychology and is a CPM, CAM and CAPS. She is a member of IREM. Karen has been heavily involved with the IAA over the years, and was the 2004 IAA Volunteer of the Year. She has also been on the Crime Watch Committee, Membership Committee, and Education Committee. Evan Riggle joins Bradley Company Team Bradley Company is pleased to announce the recent addition of Evan Riggle to the Grand Rapids office. Riggle joins Bradley Company’s Multi-Housing Investment Advisory Group concentrating on the areas of Michigan, Indiana and Ohio. Chris Kirles featured in NAA UNITS Magazine Chris Kirles, President, Construction for Flaherty & Collins Properties was recently features in NAA’s UNITS Magazine as a rising star in the industry. Chris has been in the Industry for 10 years. He was hired by Flaherty & Collins Properties as a Development Associate after graduating from Indiana University where he earned a degree in business-finance. He’d grown up around a family owned jewelry business that his grandfather started in 1951, but had some early exposure to real estate development through an uncle, which sparked his interest in the development business. He spent several weeks networking with real estate companies and industry professionals to gain a better understanding of the real estate path he wanted to pursue before accepting the position with Flaherty & Collins Properties. F&C wanted a recent graduate who they could groom into a developer and Kirles was optimistic about the long term outlook for apartments and felt he could add a younger perspective to the business since he was similar in age to many renters. Pamela Lovell Sanjeev Jaipuriar Karen Tolley When he first started, Kirles was most surprised by the amount of work and different people it takes for a project. “There was a time when I would look at a building and did not think much past the construction aspect,” he said, “As if it just came out of the ground with a few bricks and sticks. From the time an idea is conceived to opening the doors to first residents, there are more than 2,000 people involved, and each person plays a critical role in bringing the project to fruition.” Chris Kirles May/June 2015 INSites 25 Congratulations to the Most Recent NALP and CAMT Designates National Apartment Leasing Professional (NALP) NALP was developed by the National Apartment Association Education Institute to increase professional effectiveness by enhancing knowledge of the multifamily industry. The NALP curriculum is focused on the needs of the property leasing consultant and the contribution this professional makes to the success of the property. Classes provide a new understanding of the many roles that support the management function at a property. Katie Kincaid • Jacqueline Carpenter Certificate for Apartment Maintenance Technicians (CAMT) This program is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program. Maintenance expenses are the single largest controllable element in any operating budget. The CAMT program is accredited by the American National Standards Institute (ANSI), a private non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system. Kenneth Vander May Continued from page 11 as a prerequisite for corporation broker licenses and manager-managed limited liability companies. Provides that a licensed real estate broker is not liable for certain real estate related reports, statements, or information except in certain circumstances. Adds a reference to the list of statutes that grant immunity from civil liability. Makes additional changes concerning brokers and broker companies and corresponding changes in current law. $1,250,000 for fiscal year 2016-2017 and is to provide an award of up to 20% of qualified expenditures that the person makes for preservation or rehabilitation of properties at least 50 years old, listed in the register of Indiana historical sites and historic structures and approved by the Office. IAA will be discussing the program with OCRA to express an interest in the program for the multifamily industry. House Enrolled Act 1019 –Common Construction Wage Repeal (Rep. Jerry Torr R-Carmel, Sen. Carlin Yoder R-Middlebury) repeals the common construction wage statute, which requires most government construction projects above $350,000 in cost to pay wages set by a 5-member appointed board. Additionally, the below provisions were added to the legislation. • Requires all contractors to carry liability insurance and be prequalified by the Indiana Department of Administration or the Department of Transportation • Requires contractors with at least 10 employees to offer ongoing training to their workers • Requires general contractors to perform at least 15% of their contracted work (measured in dollars) rather than using subcontractors • Requires contractors to participate in the E-Verify program to ensure their workers are legally present in the U.S. • Prohibits contractors from paying their workers in cash • Requires contractors to maintain their records for three years after completion of a government project and to make the records open to inspection by the Department of Workforce Development Other Approved Legislation of Interest HEA 1102 Patent Protection HEA 1469 Wage Payment & Wage Assignments HEA 1485 Local Taxation HEA 1508 Performance Bonds of Land Developers HEA 1603 Property Tax Appeals SEA 423 Local Taxation SEA 426 County and Township Assessor Qualifications SEA 436 State and Local Taxation SEA 460 Comprehensive Care Health Facilities SEA 467 Admissibility of Appraisal Reports SJR 19 Balanced Budget Amendment House Enrolled Act 1001 (Budget Bill) –The existing Historic Preservation tax credit will sunset December 31, 2015 and a new historic preservation grant program administered by the Office of Community and Rural Affairs (OCRA) is effective July 1, 2016 after the budget bill included funding along with statutory parameters for the program. The budget appropriated Reminder: New OSHA Rule in Effect As IAA previously reported in Insider the Federal Occupational Safety and Health Administration promulgated rules effective January 1 which change reporting requirements and its list of partially exempt industries. Indiana has adopted its own state plan which means the state is responsible for enforcement and indicated they would begin enforcing these requirements not sooner than March 1. Specifics of the New Requirements: • Employers must report a work-related fatality within eight hours if it occurs within 30 days of the work-related incident. 26 INSites May/June 2015 Other Legislation of Interest which Died HB 1064 Sewer Fees Incurred by Tenants HB 1221 Historic Preservation HB 1239 Municipal Water Utility Liens HB 1351 Agency Rulemaking and Policymaking HB 1568 Sewer and Storm Water Fees Incurred by Tenants SB 211 Debt Collection SB 244 Lead-Based Paint Hazard Program SB 430 Licensing of Electrical Contractors SB 560 Property Taxes and Sales and Use Taxes • Employers must report an inpatient hospitalization, amputation or loss of an eye within 24 hours if they occur within 24 hours of the work-related incident. • Two classes of employers have historically been exempt from routinely keeping records and include those employers with ten or fewer employees and certain low-hazard industries. The new rule revises the list of exempt industries, now being classified by the North American Industry Classification System (NAICS). For additional information on the new requirements, please visit www. osha.gov/recordkeeping2014 www.iaaonline.net Continued from page 5 are already making plans to participate, but participation is not limited to cities and towns, in fact, it’s perfect for your apartment community. National Night Out is a proven, effective, inexpensive and enjoyable program that helps promote neighborhood spirit and policecommunity partnerships to achieve safe communities. The benefits to your community will undoubtedly extend well beyond the one night. When residents come together to say hello, share food and build on new friendships social isolation erodes. And as camaraderie is built, civic engagement and pride in a community grows. It’s as simple as organizing a cookout, ice cream social, pizza party or youth activities. Once you’ve registered your community at nationalnightout.org, be sure to let the IAA know about your plans by contacting Cassandra at [email protected]. INSites also welcomes pictures and news following your event! www.iaaonline.net JULY 14 16 22 22 23 28 Fair Housing: Jeffersonville CFC/EPA Maintenance Fair Housing New Member Orientation Fun Meeting Leasing Hot Topics: Bloomington AUGUST 11 19 20 9am – 12pm 8am – 3pm 9am – 12pm 3:30pm – 5pm 7pm – 10pm 9am – 12pm Events Power Lunch Leasing Hot Topics: South Bend Hiring Right the First Time 11am – 1pm 9am – 12pm 9am – 11am Sign up online to SEPTEMBER 10 15 16-17 30 Upcoming register for all Fair Housing: Bloomington Industry Outlook IAA Midwest Multifamily Conference CAMT – Plumbing 9am – 12pm 4:00pm – 7pm Off Site 9am – 4pm events and classes at events.iaaonline.net Watch for updates in Insider, IAA’s weekly e-newsletter. If you are not receiving Insider each week, please email [email protected]. May/June 2015 INSites 27 NEW MEMBER PROFILES BARRETT SUPPLIES & EQUIPMENT Barrett Supplies & Equipment is a 60 year old janitorial distribution company; recently relocated to a new facility across from the Mount Comfort regional airport. Barrett is a WBENC certified, family owned business specializing in a full line of janitorial and maintenance products. Our sales consultants bring more than 100 years of experience in the janitorial industry and can provide outstanding resources and expertise. Covering a geographic area which includes most of Indiana and Southwest Ohio, we offer free delivery and stock most of the premium product lines (i.e. Rubbermaid, Georgia-Pacific, Wausau/Bay West, Berry Plastics, Andersen). We can provide expertise in the area of “green” initiatives, in proper disinfection procedures, and odor control. Whether you need ice melt, entrance matting, paper towels, toilet tissue, or a new mop, contact us at 317-594-6010 or email us at sales@ barrettsupplies.com. Also, check our website and see our full line catalog at www.barrettsupplies.com. SEBREE ARCHITECTS, INC. SEBREE Architects, Inc., a professional full service architectural design firm, was founded in 1973 by Kenneth A. Sebree. Put our years of experience to work for you. Let us help you make your next project within budget, constructible, and successful. Our market experience includes: Luxury and affordable apartment / multifamily, campus student housing, senior living and assisted living. Our services include: Architectural design, interior design, engineering of civil / site / landscape, structural, mechanical, plumbing, and electrical / lighting. We can also provide budgeting and construction and contract administration. We’re easy to work with. SEBREE is licensed in 25 states. Please visit www.sebreearchitects.com (mobile device friendly) for more complete information. Call us today! RENT DEBT AUTOMATED COLLECTIONS Rent Debt is a National debt collection agency centrally located in Nashville TN. Get the Edge on Faster Recovery and Increased Returns with Electronic Collection Data Exchange Programs. RDAC has electronic collection data exchange programs with Yardi, RealPage/OneSite, Property Solutions, and Resman. We offer Property Management Companies a streamlined solution for collections with click-and-send simplicity. Utilizing the electronic collection data exchange allows management companies to customize and incorporate specific parameters based on your company policies and procedures for bad debt collection, ensuring compliance at every level. With Integration at your fingertips, property management teams can spend more time on-site doing what they do best: managing properties. Our integrated process effectively removes the burden of managing your collection account from your on-site teams to increase their productivity, streamlines checks and balances to insure accounts are sent for collections , and empowers management at all levels to better manage their portfolios. Most importantly, integration results in faster recovery and higher returns, increasing your bottom line. For more information email [email protected] To refer a vendor to IAA, please contact Director of Membership & Education Franny Upp at 317-816-8900 or [email protected]. SIB FIXED COST REDUCTION SIB works with multiple location businesses in industries including apartment/multifamily, hospitality, healthcare and more to reduce fixed monthly expenses like waste removal, telecom, maintenance contracts and more. If SIB is able to find their clients savings, then SIB and the client share in them. If not, there is no cost. Contact us at 888-370-6010 or visit http://www.sibdevelopment.com/. SIGNS BY TOMORROW INDIANAPOLIS NORTHWEST Signs By Tomorrow Indianapolis Northwest provides graphic design and signage services to clients. We offer a full-range of custom high quality and cost-effective signs and graphics, including banners, property management and construction site signs, way-finding and ADA signs, window graphics and lettering, real estate signs, photo and canvas prints, trade show graphics and booths, POP graphics, vehicle graphics, graphic design services and logo creation and sign accessories. You can reach us at www.signsbytomorrow.com/indynw or at 317 222 5665. 28 INSites May/June 2015 www.iaaonline.net What’s the Best City for Pet Owners Who Rent? Digested from “America’s Most Pet-Friendly Rental Markets” The Motley Fool (5/12/15) McLaughlin, Ralph A study on local pet services as well as pet allowances, deposits, fees and rents in the 25 largest rental markets indicates that pet lovers should stick primarily to the West Coast. The top three markets for pet-friendly landlords, low pet fees and ample services are San Francisco, Seattle and Denver. Other cities likely to welcome dogs and cats into apartment communities are Oakland, California, and Portland, Oregon. The least petfriendly markets? Baltimore; Washington, D.C.; Houston; Tampa-St. Petersburg, Florida; and Miami. The study also indicates that apartment communities are more open to housing cats than dogs, with small dogs preferred, when allowed. Renters with big dogs will have a difficult time finding a home, as only 4 percent of rental listings nationwide allow large canines. National Focus What’s Hot in Today’s Kitchens and Baths Digested from “Times are Changing: Remodeling Bathrooms and Kitchens to Attract Residents” Property Management Insider (5/8/15) Blackwell, Tim Family rooms are out; kitchens and bathrooms are in. So say new reports from the National Association of Home Builders (NAHB) and the National Kitchen and Bath Association (NKBA). And these spaces are getting serious makeovers. Respondents to recent surveys indicated that they prefer low-maintenance contemporary styling for both spaces. Functionality is also key, with technology playing a large role in appliance selection and specialty items. Entertainment space is crucial for today’s kitchen, with an emphasis on maneuverability for crowd control, storage for food and dishware, and ample appliances to handle cleanup. Bathrooms are more likely to focus on pampering, with luxury amenities such as steam showers, heated floors and soaking tubs, though technology-driven features such as smartphone-compatible music sources and charging stations are in high demand as well. Rental Growth Excelling Faster Than Expected Digested from “Good News for Multifamily Rent Growth” National Real Estate Investor (5/12/15) Anderson, Bendix As more apartments come online in 2015, questions remain about whether there will be enough demand to absorb this new supply. But if April rent growth is any indication, there is plenty of need for new construction. Spring is busy season for apartment communities, as the bulk of new and renewed leases occur during spring and summer. And according to recent data from MPF Research, new leases rose 7.8 percent and renewal rates rose 5 percent during April, indicating stronger growth than previously anticipated. The greatest area for growth remains with young adults who are attempting to enter the workforce and move out of their parents’ homes. The number of 20- to 34-year-olds who still live at home is high, but as they look to move out, apartment communities will be an attractive option. 30 INSites May/June 2015 Downtown Chicago Rents on the Rise Digested from “Downtown Chicago Rent Prices Are Rising” PRWeb (5/13/15) Rents have increased more than 85 cents per square foot since 2002, according to a recent article on ChicagoBusiness.com. But with more than 7,600 new apartment homes coming in the central business district by next year, property owners may find out how strong — or light — demand really is. One positive indicator for greater demand is the improving unemployment rate, which WorldBusinessChicago. com reported was 6.7 percent in February. As more Chicago residents get jobs, the more money they’ll have available for rental housing. A potentially negative indicator is that occupancy rates have dropped 0.8 percent in the first quarter year over year. This is a trend to watch in the months ahead, as apartment community construction has been slow, with more of this year’s inventory to come online in the months ahead. How Energy Efficiency Can Save Both Resources and Money Digested from “New NRDC Study Highlights Huge Potential for Energy Efficiency in Affordable Multifamily Housing” National Resources Defense Council Staff Blog (5/12/15) Salter, Raya Employing energy efficiency in apartment communities can provide benefits far beyond its intrinsic value of conserving resources, according to new findings from the National Resources Defense Council (NRDC). For low-income residents, energy-efficient apartment homes can decrease financial burdens through lower utility costs and improve health and well-being. For community managers, energy-efficient features also provide savings in utility costs, as well as the advantages of having more financially stable residents who may seek out more ecofriendly living environments. The study, which focused on Georgia, Illinois, Maryland, Michigan, Missouri, New York, Pennsylvania and Virginia, also noted the return on investment as being roughly $2.90 to $3.50 per dollar spent to save energy. Streamline Operations with the Right Technology Solutions Digested from “Better, Faster, Stronger” Multifamily Insiders (5/11/15) Hines, Scott Technology upgrades can help improve day-to-day operations across the board, not only for apartment community managers and their employees but for potential new residents as well. Managers should determine how a potential technology might aid all three groups to see if it’s a good fit. One example is an online application process. Potential new residents can fill out an application from the comfort of their current residences, employees save time on paperwork, and all of the information is easily stored and filed. Online rent collection might be another upgrade to consider to help ensure timely payments. When selecting software upgrades, take existing systems into account to see whether purchasing new software would work most effectively or whether finding something compatible the current framework would be more efficient. Downtown Apartment Construction on the Rise Digested from “CBDs: The New Low-Barrier-to-Entry Multifamily Markets” National Real Estate Investor (4/28/15) Anderson, Bendix Downtown developments have typically been few and far between because of the premium placed on the land in central business districts (CBDs). But new projects are now cropping up as developers push to create communities with more direct access to workplaces, retail outlets and transportation services. Part of the drive has been caused by the lagging rent growth in downtown areas in recent years as more renters spread out toward the suburbs. Also, many cities are incentivizing downtown development, diminishing the previously high barriers placed on such construction, to introduce new economic activity to CBDs. Ample new multifamily units are now planned in hot metropolitan areas, such as Midtown Manhattan and downtown Chicago, as well as CBDs in smaller cities, such as St. Louis. www.iaaonline.net Investors Eyeing Apartments Central to Major Employers Digested from “Investors Want Assets Near Employment Hubs” GlobeSt.com (4/28/15) Maree Borland, Kelsi A Los Angeles property deal marks investors’ growing interest in communities located near employment hubs. Glendora Park Place Apartment Homes, purchased for $14.5 million, is located near employers such as Azusa Pacific University, Citrus Community College District, Citrus Valley Medical Center and Raging Waters, which makes the area attractive for both multifamily and commercial development. The mixed-use Glendora Park Place Apartment Homes boast 50 studio, one-bedroom and two bedroom apartments, and three floors of commercial space, as well as a 95 percent occupancy rating. Other developers are eyeing the area, including plans for a 144-townhome community. This trend is similar to growing interests in central business district developments, in which more mobile populations are not only more interested in renting but are also interested in renting close to where they work. Phoenix Rising Digested from “Phoenix apartment vacancies lowest in two decades, rents up” Phoenix Business Journal (4/27/15) Sunnucks, Mike Vacancies in Phoenix have reached their lowest level in two decades, which in turn is raising rents in the city. But increased supply may affect those numbers moving forward. Since 2009, Phoenix’s vacancy rate has dropped from 13 percent to 5.7 percent. In the first quarter, rents rose 2.2 percent to an average of $837 per month. Renters have occupied 6,200 apartments over the past year. Several new projects, including shipping-container apartments, are slated to come online in downtown Phoenix and the surrounding area to help offset demand. • Pet yards. Constructing a 10-square-foot dog run can add $150 to monthly rent, said Will Balthrope, executive director of IPA Management. America’s First Mall Now Houses Micro Apartments Digested from “You Can Now Live Inside America’s First Shopping Mall for $550 a Month” CountryLiving (3/27/15) Fantozzi, Sienna The first indoor mall in America, Providence Arcade in Providence, R.I., has found new life as an apartment community of mainly micro lofts. The Greek Revival-style mall, which was built in 1828, closed its doors to shoppers in 2008. A few years later, the mall was redeveloped as a mixed-use building. Commercial tenants rent space on the first floor, and the second and third floors have 38 micro-loft apartments between 225 and 300 square feet, and 10 larger units. The apartments began leasing in 2014, with rents starting at $550. A waiting list quickly formed. National Focus Job Growth and Rising Rents Fuel Memphis Multifamily Development Digested from “Multifamily development driven by occupancy, rental rates” Memphis Business Journal (4/27/15) Corbet, Michelle April was a busy month in real estate for the city of Memphis, with the Financial Federal Bank arranging more than $44 million to construct, purchase or finance three multifamily communities. About $30 million has been allocated to new construction in Collierville or Northeast Shelby County for a 284-unit Class A apartment complex called Charleston Place. The bank also brokered a $4.85 million loan for the purchase of 750 Adams Place Apartments, a two-tower Class C apartment building, by Thunderbird Towers LLC. Meanwhile, $7.6 million also went to long-term financing of Number 10 Main Apartments, an historic 12-story community featuring a roof top deck and ample amenities to retain a strong number of occupants. Financing is expected to remain strong as job growth and increasing rents make commercial real estate an attractive investment. What’s Hot in High-End Apartment Amenities? Digested from “The Hottest Multifamily Amenities” Bisnow (3/27/15) Dixon, Catie Quartz is the new granite. So said a panel of multifamily-housing leaders who gathered recently at a conference in San Antonio, Texas, to discuss trends in Class-A building amenities. Robert Hunt, executive vice president at development, construction and management company Embrey, said quartz countertops, which cost 50 percent more than granite, will now be the premium finish in Embrey buildings, and granite will be the standard. Other popular high-end amenities, according to panel members, include the following: • Golf simulators. Embrey is adding this $50,000 perk to some of its buildings. • Rooftop terraces. This amenity is now standard in Class-A buildings, said Hailey Ghalib, managing director of USAA Real Estate. Taking it a step further, she said USAA is adding a wood-burning pizza oven to a rooftop terrace at a Brooklyn, N.Y., development. www.iaaonline.net May/June 2015 INSites 31 Associate Member Update IAA values the membership of Associate Members and welcomes several new members who provide products, services and expertise in the multifamily industry. NEW MEMBERS NO LONGER MEMBERS COMMUNITY LIFE ALERT CANINE BED BUG DETECTION AGENCY FITNESS & EXERCISE SOLUTIONS AMBERLEAF CABINETRY INTEGRITY TAX CONSULTING AQUATIC MANAGEMENT OF INDIANAPOLIS LIVIN THE DOG LIFE - DOG PARKS BUSINESS INSURANCE GROUP, LLC MARION CO. PUBLIC HEALTH DEPT. / SMOKE FREE INDY BYRNE POWER WASHING MOVING DAWGS COMERNOWLING NORTHERN CONTOURS DIAMOND RENTALS PRECISION CONCRETE CUTTING FIRSTCALL CLAIMS SIB FIXED COST REDUCTION LEISURE POOL & SPA SUPPLY TOTAL RESTORATION GENERAL CONTRACTORS INC. M.J. SCHUETZ INSURANCE SERVICES, INC. (As of May 1, 2015) ESUPPLYSYSTEMS.COM CAMPUS ADVANTAGE MASLAND CONTRACT GREAT service smart pricing call ray’s today. CONNECT WITH IAA If you are doing business with vendors who are not already members of IAA, or who have not renewed their membership, please encourage them to join today! Facebook www.facebook.com/ IndianaApartmentAssociation Fan Page Members 1269 Twitter www.twitter.com/aptassociation Followers 1634 LinkedIn www.linkedin.com/groups/ Indiana-Apartment-Association-3020589 Fan Page Members 575 32 INSites May/June 2015 www.iaaonline.net
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