ACDelco Professional Service Center Program Benefits Handbook

Transcription

PROFESSIONAL SERVICE CENTER
PROGRAM BENEFITS
HANDBOOK
IN THE
BUSINESS
OF
BUILDING
YOUR
BUSINESS.
TAKE YOUR INDEPENDENT
REPAIR SHOP TO THE TOP
ACDelco PROFESSIONAL SERVICE CENTER PROGRAM
From world-class training to outstanding marketing to ACDelco
Rewards and more, the ACDelco Professional Service Center
(PSC) Program can help your business become more efficient
and profitable. Receive discounts on everything from new
cars to uniforms, and earn ACDelco Rewards along the way.
Most importantly, Premium account holders can earn access to
no-charge technical assistance and ACDelco growth incentives
as well as no-charge training courses. Because your success
means our success, ACDelco has created the PSC Program
to maximize your efforts and bottom line.
PSC KEY BENEFITS
Technical Resources
With ACDelco’s curriculum of hands-on, 24/7 web-based
and virtual classroom courses, you and your employees will
be given the knowledge you need to stay on top.
Rewards Benefits
For every ACDelco-reported purchase, earn points that you
can put back into your business or spend on yourself. You can
earn up to 5 percent of all your ACDelco-reported purchases.
The more you purchase, the more rewards you’re eligible for.
Assurance Benefits
Give your customers a confidence boost by leveraging the
Consumer Assurance Program. This program offers customers
a nationwide limited 24-month/24,000-mile limited parts
and labor warranty (whichever comes first) for ACDelco parts
installed by participants of the ACDelco PSC Program.
Marketing Benefits
Help your business stand out from the competition with material
and signage elements from ACDelco. We can help you
enhance your shop’s image, both inside and out, and leave
your customers with a great lasting impression.
Discount Benefits
ACDelco PSC Program participants have access to the best
discounts and resources to stay ahead of the competition. From
in-store technology to modernize your shop to GM vehicle
supplier discounts and even exclusive financing options, our
benefits are designed to elevate your shop and deliver the
tools you need to stay on top.
PROFESSIONAL AND PREMIUM ACCOUNTS
The ACDelco PSC Program helps grow your operation into an
even more successful, streamlined and profitable business. The
more ACDelco parts you purchase, the greater support and
services you receive. Ascending through two levels, you retain
the support services from the previous level while gaining new
benefits. Both accounts are based on total dollars of monthly
(not annual) reported purchases:
• Professional ($1 – $1,999): $50 quarterly fee*
• Premium (>$2,000): $200 quarterly fee*
(based on monthly purchase level)
PSC PROGRAM REQUIREMENTS**
All newly signed PSC Program participants will start and
remain at the current performance level until the next level
evaluation. Evaluations take place in January, April, July
and October.
• Be sponsored by an ACDelco Direct Account participant
in your area
• Make ACDelco your first choice for quality
automotive products
• Employ trained technicians in all areas of work and
at least one ASE-certified technician
• Prominently display current ACDelco signage
• Purchase access to the ACDelco PSC Program for a
quarterly fee of $50 or $200 based on purchase level
(billed quarterly)
HOW WE STACK UP
ACDelco offers benefits that are hard to match:
•
•
•
•
•
•
•
•
•
•
•
GM OE expertise
100 years of automotive aftermarket experience
acdelco.com Shop Locator
ACDelco Rewards
Image Program
GM Service Information (GMSi) and TIS2Web
Training
CONNECTION e-Business Tools
Consumer Assurance
Roadside Assistance
Local Labor Reimbursement (Premium level)
Visit acdelcotechconnect.com or contact your local ACDelco
representative for questions.
*Billing is quarterly based on level.
**ACDelco reserves the right, in its sole discretion, to change the terms of the ACDelco PSC Program,
including but not limited to changes to the ACDelco PSC Program benefits charge and minimum
purchase levels for participation, upon 30 days’ written notice to ACDelco PSC Program participants.
Some benefits have additional charges for participation.
PRODUCT OFFERINGS
Not just any part earns the right to carry the ACDelco name.
We offer a wide range of precision-engineered GM OE and
aftermarket products. We select them according to the quality,
technology, service and price necessary for you to compete
in the independent aftermarket and offer choices to your
customers. In fact, our product offering is comparable to or
better than that of all of our peers, with 90,000+ high-quality
parts to service most makes and models. We have you
covered for GM OE as well as most other makes and models.
INTRODUCTION | 02
PSC PROFESSIONAL AND
PREMIUM BENEFITS
Professional
Premium
X
X
ACDelco Training
Fee-Based Access
X
Fee-Based Access
Unlimited Students
X
X
Fee-Based Access
Unlimited
Automotive Training Institute (ATI)
X
X
Bosch Discount
X
X
X
X
Diagnostic Hotline Discount – Diagnostic Repair Assistance
X
No Charge*
Direct-Hit Discount
X
X
GM Automotive Service Educational Program (GM ASEP)
X
X
GM Dealer Equipment Discount
X
X
GM Service Information (GMSi) Discount**
X
No Charge
Helm Service Manuals Discount
X
X
Identifix Discount
X
X
Mitchell 1 Shop Management Discount
X
X
National Automotive Technicians Education Foundation (NATEF)
X
X
TIS2Web
X
X
X = 1%
X = 1–5+%
X
X
TECHNICAL RESOURCES
ACDelco Auto and Equipment Tools Discount (Durofix, Inc.)
Instructor-Led Training (ILT)
Seminars
Web-Based Training (WBT)
REWARDS BENEFITS
ACDelco Rewards Program
ASSURANCE BENEFITS
Consumer Assurance Program
Labor Reimbursement
Roadside Assistance
03 | INTRODUCTION
X
X
X
Professional
Premium
MARKETING BENEFITS
acdelco.com Locator
X
ACDelco 1Store
X
X
ACDelco Knowledge Is Power Seminar
X
X
ACDelco Merchandising
X
X
NEW ACDelco Uniform and Apparel (Available Through Many Outlets)
X
X
Customizable Landing Pages
X
Link to Shop Website
X
NEW Image Materials and Signage (Advantage Website)
50% Subsidy
Internet Leads Tool – Online Digital and Mobile Search/Business Listing Management
X
MechanicNet Discounts (Customer Retention and MTexting)
X
X
Mitchell 1 Social CRM Discount
X
X
OnStar Leads
X
TechConnect Website and Newsletter
X
X
Yellow Pages Print Advertising Program
X
X
10 Foot Wave Discount (Digital Menu Boards and Waiting Room TV)†
X
X
Alamo Rental Car Discount (Shop Owners and Employees Only)
X
X
American Impact Media (AIM) (On-Hold Messaging) Discount
X
X
ASE Blue Seal Program Discount
X
X
AutoVitals Software Discount
X
X
Babcox Subscriptions
X
X
BuyPower Card (for PSC Accounts and their Customers)
X
X
Dell Computer Discount
X
X
E-Inspect Software Discount
X
X
Enterprise Rental Car Discount (PSC Account Customers)
X
X
Ergotron Discount
X
X
GM Vehicle Supplier Discount
X
X
Hot Rod Processing Discount (Credit Card Processing)
X
X
National Car Rental (Shop Owners and Employees Only)
X
X
Repair Shop Websites Discount
X
X
Reynolds & Reynolds Discount (Business Forms)
X
X
UCoat It Epoxy Floor System Discount
X
X
DISCOUNT BENEFITS
Levels are based on total dollars of annually reported purchases. Benefits are subject to change.
†
with $3,000 per month purchases.
ACDelco will cover 100% of the unit only.
*3 calls/month maximum.
**Program benefit is not available to subscribers in Massachusetts. No-charge access
INTRODUCTION | 04
KEEPING
YOU
ONE STEP
AHEAD.
TECHNICAL RESOURCES
When it comes to running your business, it helps to have
access to the most current information, first-class training and
insider offers. As an ACDelco PSC Program participant, that’s
exactly what you’ll get. From training to discounts to exclusive
tools such as GM Service Information (GMSi) and almost
everything in between, you can count on ACDelco for the
support you need to succeed.
Program benefits and details are subject to change.
Premium participants are able to send an unlimited number
of participants to Instructor-Led Training (ILT) courses as well
as web-based. For 2016, Professional participants can
purchase discounted subscriptions for access to web-based
and instructor-led courses at $75 per quarter. Seminars and
in-shop training sessions are still available at no charge.
TRAINING METHODS
Technical Training
(Professional/Premium)
To keep a cutting edge, you need cutting-edge training.
That’s why ACDelco offers a blended learning approach to its
curriculum through web-based courses as well as instructor-led
sessions. With ACDelco’s extensive curriculum of hands-on and
24/7 on-demand, online, web-based and virtual classroom
courses, you and your employees will have the knowledge you
need to stay on top. From new technologies to next-generation
service tools to parts, products and comprehensive diagnostics,
you will have the training to effectively diagnose and fix your
customers’ vehicles right the first time.
• Web-Based Training (WBT) courses are typically less than
an hour and are available 24/7. They are accessed
through the ACDelco LMS at no additional charge to
PSC Program participants.
• Instructor-Led Training (ILT) courses are typically 1- to 2- hour
courses presented by an ACDelco instructor. Training
is presented utilizing vehicles and hands-on exercises.
Registration for these courses can be accessed through the
LMS. Each instructor-led course is available to ACDelco
PSC Program participants for no additional charge or a
nominal fee based on your tier level.
• Seminar courses are 1- to 3-hour fast-paced sessions
presented by your local ACDelco representative. For the
convenience of your employees, these sessions can be
scheduled at a PSC or Direct Account location.
• Virtual Classroom Training (VCT) courses are 1- to 2-hour
courses presented by an ACDelco instructor. Training
is presented live over the Internet utilizing animations,
graphics and videos related to the content.
TRAINING EXCELLENCE AWARDS
The ACDelco Technician Training Program rewards technicians
and shops for making the commitment to enhance their skills
and expertise through ACDelco training. The program gives
technicians the opportunity to increase their knowledge and skills
in each of the core automotive ASE areas. These are represented
on a training path, each of which includes about 40 hours of a
combination of web-based and face-to-face training.
TECHNICAL RESOURCES BENEFITS
Learning Management System (LMS)
The ACDelco LMS offers training to keep you on the cutting
edge, with many courses offered at no cost. Each class arms
you with the advanced knowledge you need and the added
assurance your customers rely on. The ACDelco LMS is simple
to use and offers technicians a convenient mechanism to view
course schedules and either:
• Enroll in live instructor-led or virtual classroom training courses
• Request classes at remote training sites
• Link to web-based training courses
The ACDelco LMS will generate email notifications and
reminders the week prior to training. It also includes training
reporting capabilities that allow tracking and monitoring of
training events and history.
Getting Rewarded!
Upon 100 percent completion of training paths, both
technicians and shop owners receive:
•
•
•
•
Medallion for each completed path
Plaque on which to display the medallions – 1st medallion only!
Certificate showing completed training paths
Letter of congratulations
The training path courses represent the latest automotive
technologies. Ten available training paths offer technicians
the ability to achieve “Specialist” status:
A0 – Alternative Propulsion
A1 – Engine Repair
A2 – Automatic Transmission/Transaxle
A4 – Suspension and Steering
A5 – Brakes
A6 – Electrical and Electronics
A7 – Heating, Ventilation and Air Conditioning
A8 – Engine Performance
A9 – Light-Duty Diesel
A10 – Body Electrical and Communications
To participate in this program, simply log in to acdelcotraining.com
and access the training path courses through the Training
Progress Status Report on the site’s home page.
Log in to the ACDelco LMS through the Training tab (Launch
Training) of acdelcotechconnect.com or acdelcotraining.com.
If you are not a current user or need help with your ID and
password, contact the Help Desk between 8 a.m. and 5 p.m.
(EST) at 800.825.5886, prompt 1.
Service Seminars
ACDelco’s training seminars are designed to keep
technicians up to date on the rapidly changing technology
built into today’s cars and trucks. Each seminar offers
participants comprehensive service support while focusing
on a specific need. Contact your ACDelco representative
for more information.
GM Automotive Service Education Program (GM ASEP)
Develop your service technicians with help from GM
Automotive Service Education Program (GM ASEP). While
many other colleges provide a generic auto technician
program, GM ASEP provides the in-depth training needed
in today’s high-tech automotive world. The GM Technician
Training Strategy is a three-tiered approach for allowing you
to train technicians at every level. Students can earn an
associate degree while working and learning on the job.
Get all the details at gmasep.org.
TECHNICAL RESOURCES | 06
National Automotive Technicians Education Foundation
(NATEF) (Professional/Premium)
The mission of NATEF is to improve the quality of automotive
technician training programs nationwide at secondary
and postsecondary public and proprietary schools. NATEF
evaluates school-based training programs against standards
established jointly by the industry and education that reflect the
skills graduates must master to be successful in the industry.
GM and ACDelco are strong supporters of future
automotive technicians via NATEF-accredited secondary
and postsecondary schools. The ACDelco National Training
Program was rolled out in 2014 and includes 19 technical
and four business web-based training courses. Courses were
chosen to enhance the Maintenance and Light Repair Task list
that has been added to the required learning by NATEF.
Instructors need to register for access to training. Contact the
Help Desk between 8 a.m. and 5 p.m. EST at 800.825.5886,
select prompt 1. Please have your organization’s
six-digit number available. You can also submit your
request or inquiry by email to ACDelco Training Help at
[email protected].
GM Service Information (GMSi)
Put GM’s No. 1 sources for auto repair in the palm of your
hand. GMSi is a web-based subscription service that
delivers the most accurate and current repair and diagnostic
information. GMSi is the most comprehensive collection
of vehicle diagnostic and service repair manuals for GM
vehicles. Speed service repairs and control costs with access
to GMSi. All Premium PSC program participants receive
GMSi at no charge if purchasing over $3,000. All others are
eligible for a discounted price of $900 (regularly $1,200).
Get all the details on GMSi and/or subscribe now for instant
access to the most accurate, up-to-date service information
online at acdelcotechconnect.com. GMSi discounts and
promotions are not available to subscribers in Massachusetts.
07 | TECHNICAL RESOURCES
ACDelco’s Techline Information System (TIS2Web)
TIS2Web provides the essential tools and insight necessary in
our ever-changing automotive service industry. TIS2Web is the
Internet-based subscription service for GM vehicle calibrations,
Global Diagnostic System software and Tech2 diagnostic
software updates. Whether you need a little or a lot, choose
from our purchase options designed for every budget and
specific shop need.
Get all the details on TIS2Web and/or subscribe now
for instant access to the most accurate, up-to-date service
information online at acdelcotechconnect.com. New PSCs
may also request discounted access on this site. For technical
support, contact 888.212.8959. Packages, pricing,
discounts and promotions are subject to change. TIS2Web
discounts and promotions are not available to subscribers
in Massachusetts.
CONNECTION
With ACDelco’s CONNECTION, you’re just a click
away from ordering parts whenever you want them. With
CONNECTION, you can quickly and accurately find and
order nearly 90,000 ACDelco auto parts to service most makes
and models, as well as other product lines that your Direct
Account stocks. Access via a mobile site with VIN scanning.
You will have real-time part availability, price and labor. It’s the
quickest and easiest way to help minimize office time and make
service bays run efficiently. Interact with other professionals and
peers to share best practices via the ACDelco Community. If
you have questions, contact your ACDelco Direct Account or
contact the ACDelco Help Desk at 800.825.5886, prompt 3.
GM Service Manual Discounts
Participants receive authentic, printed GM Service Manuals
directly from Helm Inc. at up to 30 percent off list price. To
take advantage of this benefit, call 800.511.4123 and have
your six-digit ACDelco account number and credit card ready.
Bosch Tools
Program participants can expand their range of tools with
Bosch tools. This full suite of tools covers all major system
areas, including diagnosis, engine analysis, exhaust, gas and
battery/electrical testing. The Bosch family of brands includes
RobinAir, OTC and TIF. To access this benefit, please call
800.533.6127, prompt 1.
New in 2016 from Bosch
ACDelco PSC Program participants can now order tools
direct from Bosch for any of the Bosch brands. To take
advantage of this benefit, call Bosch at 800.533.6127 or
visit [email protected] to place an order. ACDelco
accounts must reference #G56257 and provide your account
code (6_ _ _ _ _) to receive your discount.
Diagnostic Hotline
Your technician has live access to the latest factory information
for difficult repairs and master technician specialists for every
make and model, foreign and domestic. With easy sign-up and
no monthly or yearly membership fees, you simply pay as you
go. There is no charge for preliminary information. Premium
PSC participants receive three calls per month at no charge.
You are only charged when troubleshooting begins, at the
discounted rate of $2.85 per minute for ACDelco PSC Program
participants, with a 3-minute admin fee on the first call of every
new car case. New PSC Program participants receive the first
10 minutes free. Diagnostic Hotline now offers a flat-rate price
option. This option allows the customer unlimited calls for one
case at $35 per case. To call into the ACDelco Diagnostic
and Repair Assistance Hotline, dial 800.825.5886, prompt 2,
then prompt 1, or visit diagnostichotline.com.
GM Dealer Equipment
GM Dealer Equipment offers you the opportunity to purchase
quality equipment and a wide variety of shop tools at a
discounted rate equivalent to dealer pricing (excludes
Tech2 and Candi Modules). For more information, call
800.GMTOOLS (800.468.6657), prompt 3.
ACDelco Auto and Equipment Tools (Durofix, Inc.)
ACDelco auto and equipment tools are designed with the
auto technician in mind. We know you need power, agility
and reliability to complete your repairs right the first time,
every time. We concentrate on key products covering air tools,
cordless tools (with industry-leading Electronic Torque Clutch
design), heavy-duty corded tools and inspection cameras.
Our 1- year, hassle-free warranty has you covered to minimize
downtime by providing you a replacement tool with our
5-business-day exchange process. For more information,
log in to acdelco-tools.com or call 877.693.8665.
TECHNICAL RESOURCES | 08
Identifix/Direct-Hit
Identifix/Direct-Hit is an online reference service with more
than 47,000 shops on its service. It uses a month-to-month
subscription without contracts. It does NOT have discs to
clog up and slow down the operations of your computer.
It also offers multiple unique accesses for PCs, laptops and
tablets without charging you more.
Direct-Hit’s Hotline Archives, shortcut tests and confirmed fixes
dramatically reduce diagnostic time. You can also access
genuine OEM service and repair information right from your
diagnostics so you can finish the job fast. Direct-Hit makes it
easy for you to access the information you need to service your
customers’ vehicles with speed, accuracy and confidence.
PSC Program participants receive this service at a reduced
price of $154 per month, as well as two free hotline calls per
month. For Identifix Repair Hotline, call 800.288.6210 or
visit identifix.com. For Direct-Hit Sales, call 800.745.9649,
prompt 3, to speak with a dedicated Sales Representative.
To call the ACDelco Diagnostic & Repair Assistance Hotline,
dial 800.825.5886, prompt 2, then prompt 2.
Mitchell 1 – Software
Mitchell 1 provides comprehensive information solutions to
help your business be more productive. As an ACDelco PSC
Program participant, you can receive discounted pricing.
Mitchell 1’s complete family of software helps shops fix cars
faster in the bays, optimize the workflow from estimate to
invoice and attract/retain more loyal customers. Manager™
SE gives shops the power to manage all aspects of the
business—from front to back—and help increase car count
and revenue per repair order, improve communications within
the shop and boost profitability. ProDemand® optimized with
SureTrack™ delivers complete OWM repair information
and exclusive real-world knowledge in a single lookup, so
technicians can spend less time searching for information
and more time repairing vehicles. SocialCRM™ is the shop
marketing solution that helps auto-repair businesses retain their
current customers and acquire new ones.
The ACDelco PSC discount is $15 off our standard dealer
pricing per product per month. For more information, call
888.724.6742 or visit mitchell1.com.
For complete details on Technical Resources, please visit acdelcotechconnect.com or contact your ACDelco representative.
09 | TECHNICAL RESOURCES
The more you purchase, the more rewards you’re eligible
for. Just another reason becoming an ACDelco PSC Program
participant is the smart choice for your shop.
ACDelco REWARDS PROGRAM
With the ACDelco Rewards Program, up to 5 percent of all
your ACDelco reported purchases earn points issued via the
acdelco360.com website (one point = one dollar). To view
your rewards options and learn more, go to acdelco360.com.
From there, you can:
• Transfer some or all of your points to your ACDelco
Rewards Card.
• Browse the rewards catalog and use your points for
personal travel, event tickets, millions of media titles,
gift cards and more than 3,000 other unique items.
• Use your points toward the purchase of a new Chevrolet,
Buick, GMC or Cadillac vehicle.
All newly signed ACDelco PSC Program participants receive
an exclusively yoursSM (ey) Rewards Card preloaded with
25 points courtesy of ACDelco.
5%
$5,000 or more
4%
$4,000 - $4,999
2%
3%
$3,000 - $3,999
1%
$2,000 - $2,999
PROFESSIONAL
$0 - $1,999
THE
REWARDS
YOU
DESERVE
FOR A
JOB WELL
DONE.
REWARDS BENEFITS
PREMIUM
NEW FOR 2016!
Premium accounts are eligible for a growth incentive
of 1% for 5% year-over-year growth each quarter.
ACCESS YOUR REWARDS VIA acdelco360.com
The acdelco360.com website is your main portal to
personalized business reports, ACDelco Rewards points,
promotions and communications. It is designed to bring the
entire ACDelco world—all 360 degrees of it—to
your fingertips in a single web page intended to help your
business succeed. Once logged in, this site displays ACDelco
news and information; your national, regional and local
promotions; eTools, and links to other ACDelco websites.
BENEFITING FROM ACDelco REWARDS
The points you earn as an ACDelco PSC Program participant
or in other GM and ACDelco promotions are called
earnPOWER points. They are deposited into your personal
earnPOWER account. earnPOWER points provide you with
millions of redemption options:
• Shop from among the 3,000+ unique items in the online
Rewards collection, as well as millions of book, music
and DVD titles
• Transfer your points to your ey Rewards Card, which
allows you to shop in-store or online at hundreds of
popular retailers
• Arrange a dream vacation through ey Rewards Personal
Travel, which features more than 70,000 hotels, 400
major airlines, cruises, rental cars, local activities,
excursions and unique experiences
• Grab the hottest tickets to major sporting, concert and
theater events, including NFL,® NCAA,® NHL,® PGA,®
MLB,® NBA,® NASCAR,® Broadway and Vegas shows
• Use your points toward the purchase of a new GM
Chevrolet, Buick, GMC or Cadillac vehicle
• Treat your team or family to more than 80 gift cards
including iTunes,® Starbucks,® Dave & Busters,®
Barnes & Noble,® Panera® and more
PSC SELF-REPORTING AND APPROVAL PROCESS
ACDelco is putting the needs of the installer first, “the person
who throws the box away.” In doing this we realized there
were fundamental issues getting in the way of customers
having full access to our parts. We heard loud and clear that
PSC participants should get credit for ACDelco purchases,
regardless of source. This enhancement is in response
to customer feedback. PSC Program participants will be
rewarded for buying ACDelco regardless of the source.
It’s the right thing for the end customer.
The claims form is available on acdelco360.com and will
only show for those who are authorized to use the form and
make a claim.
Prefill with the following information:
• User Business Account Number (example: PSC SAD Code)
• Account Name
Allow user input of the following information:
• Purchased from (will have some predetermined businesses
listed or user can manually input seller)
• Invoice/receipt number
• Part number
• Amount
• Upload the receipt that supports the transaction data
(ONE receipt per claim form)
• Built-in check to ensure there are no duplications
regardless of the submitter within a PSC
An email is sent to the DM for approval/rejection. The DM
can approve/reject all or one entry on the form. After the DM
has approved, the records are marked eligible for processing.
What parts purchases are not eligible?
• Any non-U.S. ACDelco part
• Any GM dealer part that does not have a corresponding
ACDelco part number
• Parts must be purchased in the U.S.
• Parts purchases with invoice date more than 30 days old
If you have questions, call 800.ACDelco (800.223.3526),
prompt 3.
REWARDS BENEFITS | 12
HOW TO USE YOUR ACDelco REWARDS POINTS
Find your earnPOWER “wallet” on the left side of your
earnPOWER home page. Click on the “Shop” link found
beneath your earnPOWER balance to begin using your
ACDelco Rewards points.
REWARDS SUPPORT
Log in to view and use your rewards at acdelco360.com.
New PSC Program participants will receive log-in information
2 to 3 weeks after enrollment via the personal email provided
at the point of enrollment in the PSC Program.
To transfer earnPOWER points to ey Rewards Card: Click
the “Transfer” tab. This will take you to the online rewards
shopping page. The point balance shown on the home
page reflects points that you have earned but not yet used or
allocated to your ey Rewards Card.
If you have questions about the ACDelco Rewards Program,
use the contact information below.
To transfer earnPOWER points toward the purchase of a GM
vehicle: Click “Shop” in your earnPOWER wallet, then under
the “More” tab, choose “New GM Vehicle Purchase” and
follow the directions.
To transfer earnPOWER points toward business expenses:
Click “Shop” in your earnPOWER wallet. You will be directed
to the earnPOWER shopping page. Click on the “My Business
Tools” tab.
NOTE: earnPOWER points cannot be transferred back once
moved to the ey Rewards Card. In addition, certain awardredemption options available with earnPOWER points are
NOT available once the points have been transferred to your
ACDelco ey Rewards Card; these include business-expense
reimbursement, event tickets and the use of earnPOWER points
toward the purchase of a new GM vehicle.
Contact acdelco360.com (800.253.3428) for:
• Login problems
• Personal changes
• Program/rules structure
• Promotions
• Reporting questions
Contact your ACDelco representative for:
• Address changes
• Cardholder changes
• Internet access issues
• Questions on ACDelco rewards or monthly
Opportunity Reports
To obtain your ACDelco ey Rewards Card balance,
call 800.833.4866.
To view your purchase summary by product line:
Click “Opportunity Report” and then select “Click here to
view.” Your Opportunity Report will show your specific account
information, a summary of your current purchases by product line,
the level of participation you currently have with the program, your
ACDelco Rewards breakdown by month, a level analysis of your
program status and your main ACDelco contacts.
For complete details on Rewards Benefits, please visit acdelcotechconnect.com or contact your ACDelco representative.
13 | REWARDS BENEFITS
CONFIDENCE
AROUND
EVERY
CORNER.
ASSURANCE BENEFITS
As an ACDelco PSC Program participant, you’re automatically
eligible to offer the Consumer Assurance and Roadside
Assistance programs to your customers. These programs
deliver the added confidence, quality and dependability
your customers expect and help take your shop to the next
level. Better still, ACDelco Premium accounts receive labor
reimbursement, and the ACDelco Customer Support Center
is available to help resolve concerns and verify questions
regarding marketing and sales information.
Consumer Assurance
Give your customers a confidence boost by leveraging the
Consumer Assurance Program. This program offers customers
a 24-month or 24,000-mile limited warranty (whichever
comes first) for parts and labor on ACDelco parts installed
by ACDelco PSC Program participants. If the customer
experiences a failure of the part within the warranty period
and is more than 25 miles from the original repair facility,
the repair will be made at no additional cost to you or your
customer. Reimbursement will be made to the facility based
upon its normal hourly rate (door rate). Labor hours are paid
according to the nationally recognized labor rates. Repair
costs shall not exceed the costs of the original repair or
service. Claims will be monitored closely. If claim requests
exceed normal claim rates, ACDelco will institute a local
review process with appropriate personnel to review claims
and determine additional requirements and/or eligibility.
When you make a repair using ACDelco products, give
your customer a Consumer Assurance brochure containing
program information and a toll-free repair contact number.
If there is a problem, all your customer has to do is call
800.ACDelco and select prompt 3 to be directed to the
nearest participating ACDelco Professional Service Center.
How To Obtain A Claim
If you are servicing a vehicle that received the original repair
at another ACDelco PSC, you will be compensated at your
labor rate up to the cost of the original repair (market rate).
1. Customer is directed to your shop.
2. Collect a copy of the original Repair Order (RO) from
the customer or the original ACDelco PSC and verify
that the part is still under warranty (within 24 months or
24,000 miles of use).
3. Call the Warranty Administrator at 800.ACDelco,
prompt 3; tell them you have a customer from a different
shop requesting Consumer Assurance and provide the
original RO details to verify the claim and receive a
claim number.
4. Perform the proper diagnostic procedures.
prompt 3, with estimate and request approval PRIOR to
any warranty repair work being performed.
6. The Warranty Administrator will advise if the customer’s
claim is valid and the estimate is accurate. If valid, they
will advise the shop to proceed.
7. Complete warranty work.
8. Part warranty should be processed through your local
ACDelco parts supplier.
9. Labor hours are paid according to the nationally
recognized labor guides for the part being replaced
based upon the normal hourly rate (door rate).
10.Fax a copy of the original RO, replacement RO along with
the invoice for replacement part(s) to 866.658.1246 (the
claim number needs to be written on each page faxed).
11.Upon receipt of the three documents, the Warranty
Administrator will verify the information and will call the
repair facility and provide a credit card payment (check
option is also available).
Labor Reimbursement
Inside of 25 miles (Original PSC)
(Premium)
ACDelco stands behind you on customer comebacks. All
Premium level ACDelco PSC Program participants are covered
for labor reimbursement for covered ACDelco parts originally
installed by the ACDelco PSC should they fail. Parts should be
warrantied through the normal process with the parts supplier
or ACDelco Direct Account.
How To Obtain A Claim
1. Customer returns with a defective ACDelco part.
2. Collect a copy of the original Repair Order (RO) (either from
the customer or in your system) and verify that the part is still
under warranty (within 24 months and 24,000 miles of use).
prompt 3, with the RO number to verify the claim and
receive a claim number.
4. Perform proper diagnostic procedures.
prompt 3, with the estimate and request approval PRIOR
to any warranty repair work being performed.
6. The Warranty Administrator will advise if the customer’s
claim is valid and estimate is accurate. If valid, they will
advise the shop to proceed.
7. Complete warranty work.
8. Part warranty should be processed through your local
ACDelco parts supplier.
9. Fax a copy of the original RO, replacement RO, invoice
for original part and invoice for replacement part to
866.658.1246. The claim number needs to be written
on each page faxed.
10. Upon receipt of the four documents, the Warranty
Administrator will verify the information and will call
the repair facility and provide a credit card payment
(check option is also available).
What Is Covered
You are covered if a customer returns because of a
manufacturer’s defect in an ACDelco product installed at your
location within 24-months or 24,000-miles of use, whichever
comes first, measured from the date of the first repair and the
odometer reading shown on the original repair order. Coverage
is based on the vehicle being subjected only to normal use
and receiving reasonable and necessary maintenance.
For Premium ACDelco PSC participants, reimbursement will
be made to the ACDelco PSC facility based upon its normal
hourly rate (door rate) to be capped at a maximum of $100
per hour. Labor hours are paid according to the nationally
recognized labor guides up to a maximum of 3 hours for
each validated claim.
Repair costs shall not exceed the costs of the original repair
or service. Claims will be monitored closely. If claim requests
exceed normal claim rates, ACDelco will institute a local
review process with appropriate personnel to review claims
and determine additional requirements and/or eligibility.
ASSURANCE BENEFITS | 16
How To Obtain A Claim (Continued)
For Professional ACDelco PSC participants, labor is the
responsibility of the PSC.
For 2016, the ACDelco Consumer Assurance Program
supports light- and medium-duty commercial vehicles serviced
by eligible PSC Program participants. The Program will also
cover: emergency service, taxi or vehicles with a manufacturer’s
load rating over one ton up to the equivalent of an F-550.
The Warranty Administrator will determine eligibility based
upon vehicle information provided by the PSC participant
and specified on the original repair invoice.
What Is Not Covered
(Inside and Outside 25 miles)
The customer must pay for any non-warranty service ordered
to be performed at the same time as any warranty service.
This warranty will not apply if the vehicle has been damaged
by abnormal use, misuse, neglect, accident, alteration
or “tampering with” (by other than the Facility or Facility
employees). INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARE NOT INCLUDED (additional expenses which you may
incur as the result of faulty repair or service).
Specific exclusions are: any battery, internal engine,
transmission, clutch or differential repairs, associated gaskets
and seals or assembly replacement. Also excluded are auto
body, paint, molding, glass repairs, tires and used parts. In
addition, vehicles used for farm/ranch/agriculture, off-road
or severe service are also excluded. The claims administrator
will determine eligibility based upon vehicle information
provided by the PSC Program participant specified on the
original repair invoice.
If you have questions, contact your ACDelco representative or
the Warranty Administrators at 800.ACDelco, prompt 3.
Warranty Administrators are available from 8 a.m. to 8 p.m.
Monday through Friday (Eastern time) and Saturday from
9 a.m. to 6 p.m., excluding holidays. You are automatically
enrolled in this program when you join the ACDelco
Professional Service Center Program. The full ACDelco
Consumer Assurance Program description can be found
on acdelco.com. NOTE: Consumer Assurance, Labor
Reimbursement and Roadside Assistance are NOT available
in Puerto Rico.
17 | ASSURANCE BENEFITS
Roadside Assistance
Roadside Assistance can be provided to all customers of
a Premium ACDelco PSC Program participant, regardless
of the brand of part installed or service performed.
Customer must have a paid invoice from your shop dated
January 1, 2012, or later. Roadside Assistance begins on the
date identified on the original invoice and continues for a
period of 12 months, with no mileage restrictions. This benefit
is available only to the original purchaser and coverage is
strictly limited to the specific vehicle identified on the original
invoice. Coverage based on the vehicle being subjected only
to normal, non-commercial use, and receiving reasonable and
necessary maintenance.
Roadside Assistance is available in the United States
and Canada.
Here is what is included:
• Towing (can be used for Consumer Assurance)
• Battery jump-start
• Changing a flat tire
• Fuel, oil, fluid and water delivery (customer must pay
for the actual cost of fluids delivered)
• Lock-out service
Customers in need of Roadside Assistance must call
800.ACDelco, prompt 3, to be connected with the 24-hour
nationwide service provider. The payment is required after
service(s) have been completed; credit card payment is the
preferred method. Customers will be reimbursed with a check
for covered services up to a maximum of $75 per occurrence
upon submitting the proper documentation.
Roadside Assistance (Continued)
Customers must file for Roadside Assistance reimbursement by
submitting the following information within 60 days of the date
of service to the following address:
1. A photocopy of the original invoice identifying the
participating repair center and the services performed.
The invoice must identify the year, make and model of
the vehicle.
2. The customer’s complete name, address and telephone number.
3. A photocopy of the paid invoice for roadside assistance
from a valid auto service provider. This paid invoice must
detail the name, address and telephone number of the
service provider. It must also identify the specific vehicle
receiving the service.
Submit documentation to:
ACDelco Roadside Assistance
P.O. Box 33535
Denver, CO 80233
Services Not Covered:
Cost of parts, replacement keys, lubricants or fluids. The
cost of installation for any product or materials. Tire repair,
replacement, mounting or removing of any tires, snow tires or
chains. Service on any vehicle involved in an accident. Towing
or services performed by an unauthorized service provider. Any
additional labor due to specialized equipment or processes
required to transport or service the vehicle due to non-factory
modifications or enhancements made to the vehicle. Towing
from or repair work performed at a service station, garage
or repair shop. Towing performed at the direction of a law
enforcement officer relating to traffic obstruction, impoundment,
abandonment, illegal parking or other violations of law.
Customer Support Center
The objective of the ACDelco Customer Support Center is to
build a strong group of ACDelco PSC Program participants
who are highly satisfied with the service from ACDelco and
their ACDelco Direct Account.
Contact the ACDelco Customer Support Center at
800.825.5886 for:
• ACDelco training website help desk—prompt 1
• ACDelco free-based Diagnostic and Repair Assistance—
prompt 2
• Diagnostic Hotline—prompt 1
• Identifix—prompt 2
• e-Business, ACDelco CONNECTION, e-Promotions,
TIS2Web or GMSi—prompt 3
• MechanicNet CRS program—prompt 4
• Customer Support Center—prompt 0
For complete details on Assurance Benefits, please visit
acdelcotechconnect.com or contact your ACDelco representative.
Exclusions:
This benefit applies only to motorized passenger vehicles
(automobiles and light trucks) and specifically excludes
trailers, vehicles with a manufacturer’s load rating capacity
greater than one ton, motorcycles and recreational vehicles.
Any vehicle used for farm, ranch, agriculture or off-road use.
NOTE: Consumer Assurance, Labor Reimbursement and
Roadside Assistance are NOT available in Puerto Rico.
You are automatically enrolled in this program when you
join the ACDelco PSC Program. The full ACDelco Roadside
Assistance benefit description can be found on acdelco.com.
If you have questions, call 800.ACDelco (800.223.3526),
prompt 3. To order Consumer Assurance/Roadside Assistance
brochures, log in to acdelco1store.com and search “assurance.”
ASSURANCE BENEFITS | 18
STEPPING
UP SO
YOU’RE
SURE TO
STAND OUT.
MARKETING BENEFITS
As an ACDelco PSC Program participant, we’re here to help
your business stand out from the competition. We can help you
enhance your shop’s image, both inside and out, and leave
your customers with a great lasting impression that keeps them
coming back time and time again.
As a leading supplier of quality automotive parts, ACDelco is
driving business to you through enhanced online tools, helping
customers find PSC Program participants anywhere at any
time. Your potential customers are searching for shops online,
and we’re there making sure your name rises to the top.
ACDelco also provides signage, merchandising and in-store
promotional materials, which help make a great impression
on your customers.
THE MARKETING NUMBERS
More than 840 million customers search online for local repair
and parts shops every year. ACDelco is present in more than
92 percent of the places they are looking. More than
2.4 million potential customers visit acdelco.com annually.
ACDelco provides a service to keep your business listings
(name, address, phone) updated on more than 350 search
sites. Digital paid search drives more than 3 million leads and
calls to ACDelco PSC Program participants every year. Every
missed lead represents an average loss of $280 in potential
revenue. On average, full-participating ACDelco PSC Program
participants receive more than 350 additional customers from
ACDelco’s digital efforts.
MARKETING BENEFITS
ACDelco Advantage
It’s important to differentiate your shop from the competition.
To help, ACDelco has created the ACDelco Advantage
website – your one-stop source for ACDelco marketing
materials, including logos, product images, merchandising
materials, image program information and customizable print
materials. Most items are fully customizable, allowing you to
feature your shop’s name, address and other information.
The ACDelco PSC Merchandising Catalog is another great
resource for ACDelco-branded items for your shop, your
technicians, your waiting room and your customers. A variety
of wearables are available for you and your staff. Also,
you can enhance loyalty with giveaways that remind your
customers that you care about keeping their business with items
that display your business name, address and phone number.
These include a variety of calendars, key chains, snow brushes
and scrapers, sporting items and much more, all with your
store information. These promotional items pay for themselves
in customer awareness. You can use your exclusively yours
Rewards Card to pay for merchandise.
ACDelco Advantage gives you access to all this and more:
• Customizable newsletters
• Ads
and flyers
• ACDelco brand and
• Digital banners
product information
• Archives of ACDelco
• Resources and forms
communications
• Image Program
• Logos
information
You can leverage the ACDelco brand with:
• Customized advertising materials by visiting
ACDelco Advantage
• ACDelco signage—talk to your ACDelco representative
Get all the details on the
Image Program by visiting
acdelcoadvantage.com.
Click on “Information,” then
“Brand and Program Guidelines,”
then “Image.”
How To Access Advantage
Log in to ACDelco Advantage through acdelcotechconnect.com.
Here’s how:
1. Go to acdelcoadvantage.com.
2. Click the appropriate sign-in box (i.e., ACDelco employee,
AJP, PSC, KFLT).
3. Click “Advantage New User Registration” in blue on the
right-hand side.
4. Complete the New User Registration Form.
ACDelco 1Store
(Professional/Premiums)
Enjoy one-stop shopping for all of your point-of-sale and
merchandising needs with the ACDelco 1Store. The ACDelco
1Store is full of point-of-sale materials to help keep you and
your customers informed.
You will find ACDelco products such as:
• Banners
• Labels/static clings
• Binders/manuals
• Parts catalogs
• Brochures
• Posters
• Reference guides
• Display items
• Sell sheets
How To Access the ACDelco 1Store
Log in to acdelco1store.com by using your user ID (your
six-digit PSC account code), password and your ID type
is JOBBER/ISC/PSC. New users, your initial password is
“WELCOME.” For help logging in, please call 866.700.0001.
To Order Merchandising Catalog
You can download a catalog from acdelco1store.com by
selecting the “ACDelco Merchandising” category on the
home page and then selecting “Download Catalog” from
the left nav. New ACDelco PSC Program participants will
need to register by selecting “Create an Account.” If you
have any technical questions regarding access, please email
[email protected].
POTENTIAL LEADS FOR PROFESSIONAL AND PREMIUM LEVELS
$280
Average Repair Order Ticket
(including labor)
350
x
Average Number of Annual ACDelcogenerated Leads (per shop)
$98,000
=
Average Additional Annual Income
(per shop)
MARKETING BENEFITS | 20
ACDelco Knowledge Is Power – Car Care Seminar
Encourage your customers to play an active role in car care
and safe driving with ACDelco’s car care seminars. ACDelco’s
Knowledge Is Power car care seminar teaches customers
about vehicle maintenance and routine care. It empowers
participants with the vital knowledge needed to make car
care decisions and troubleshoot minor problems.
KNOWLEDGE
IS POWER
ACDelco’s Knowledge Is Power offers you the opportunity to:
• Cultivate an environment of trust and create advocates
for your business
• Learn key techniques for interacting with every customer
who comes through your door
• Become a trusted service provider and a trusted partner
of the community
Gender-neutral seminar template available. Visit
acdelcotechconnect.com/marketing/knowledge-is-power
for details.
acdelco.com Service Center Locator
(Premium)
Location promotion is just one of the many perks ACDelco PSC
Program participants receive. All Premium PSCs are listed on
the acdelco.com locator (unless opted out) so customers can
quickly locate and contact your shop. The locator is one of the
most-visited sections of acdelco.com, creating new business
leads for participating PSC shops.
Contact your ACDelco representative to customize your shop’s
information and receive further direction. If your shop is not
showing up on the locator, please contact your ACDelco
representative to verify that your account is set up correctly
in our database.
21 | MARKETING BENEFITS
Internet Leads
(Premium)
ACDelco focuses on driving customer retail traffic to your
business through both digital and traditional marketing. We
drive more than 3 million service “hits” to ACDelco PSC
Program participants every year through online search and
other digital tactics. We purchase nearly half a million search
terms, including “brakes” and “batteries,” that trigger the
ACDelco locator page.
ACDelco has teamed up with the leading Internet business
directory sites to keep Premium participants in touch with
their customers. All Premium participants’ information is
automatically placed on key sites, including SuperPages.com
and CitySearch.com. ACDelco also participates in mobile
search. ACDelco’s paid digital search agreements with search
engines such as Bing,® Google,® Yahoo!®/Yahoo! Local,
Apple®/Siri,® Apple Maps, MapQuest,® Yelp ® and many
more. Leads are generated by both computer and mobile
device searches. If you have any questions, contact your
ACDelco representative.
MechanicNet Customer Retention Program Discount
Build confidence and solidify relationships with existing
customers with help from our automated Customer Retention
System (CRS), supported with monthly Return on Investment
(ROI) analysis reporting. MechanicNet has a cohesive
marketing solution that combines electronic and print media to
reach all of your customers. Better still, there’s never a contract;
they earn your business every month.
• Customer communications: Accurate service reminders,
shop recommendations, promotions, thank-you notes, state
inspection notices and MTexting
• Online presence: Social media, website—SEO optimized:
appointments, service history, intelligent links, mobile
websites, day-of-service texting and more
MTexting
Dramatically reduce the time spent trying to reach customers
whose cars are in for service with MTexting capabilities.
Leaving messages and waiting for a callback is just plain
inefficient. Now your employees can legally send and receive
text messages from any computer in the shop. Best of all, every
outgoing and incoming text is saved, so you retain a secure
record of all customer communications.
MTexting (Continued)
Pre-loaded messages include shop name and phone number:
• Your vehicle is ready
• Please approve service quote
• Please call
• Your custom message
The image program is comprised of several elements:
1. Signage (illuminated and metal)
a.Multiple size dimensions
b.Multiple mount options
c. Replacement faces for existing signs
d.Digital messaging signs
Shops using MTexting have found that faster customer response
increases shop productivity and customer satisfaction. Stop
waiting hours for a callback. Try MTexting today, just $19.95
per month. For more details, call 877.632.4638.
Yellow Pages Print Advertising
(Premium)
Drive business to your PSC. ACDelco is pleased to offer
a national Yellow Pages program administered by SMG
Directory Marketing. The service and product offers are
negotiated specifically for ACDelco PSCs.
To inquire about Yellow Pages print advertising support in
your local area, contact a local ACDelco Direct Account or
your ACDelco representative. For more information, contact
Pam Wasko, SMG Local Spectrum, at 248.561.5066.
Image Materials and Signage
Help your business stand out from the competition with material
and signage elements from the ACDelco Image Program
(description available through acdelcoadvantage.com). ACDelco
can help you enhance your shop image, both inside and
outside, and leave your customers with a great lasting impression.
Some of these enhancements may include:
• Exterior signage and display material
• Vehicle identification graphics
• Building and service-bay door graphic kits
• Interior image supplies
• Painting of facility
• New flooring: office area, restrooms
• New/renovated customer waiting area
• Countertops
2. Building graphics and interior elements
a.Service-bay door graphics
b.Wall border
c. Illuminated awnings
3. Digital Menu Board
a.Lobby TV
b.Counter TV
c.Premium level PSCs are eligible to receive 100 percent
of the unit cost covered by ACDelco
4. Enhancement Program
a.Shop makeover
b.Shared investment with you, your Direct Account
and ACDelco
Please note, charges apply for image items and some items
require a $3,000 per-month minimum to qualify.
ACDelco offers a 50 percent image subsidy for most Premium
participants. Find more information on the Image Program by
visiting acdelcoadvantage.com.
ACDelco Uniform and Apparel
New and improved ACDelco uniform and apparel is now
available. Our new technician shirt is available in long- and shortsleeve versions and has many enjoyable new features, including:
• Polyester cotton rip stop “touchtex” construction that
breathes well and wicks well for hot and/or humid
conditions yet performs in the cold
• Full underarm gusset allows for full range of motion and
prevents chafing while covered front placket makes the
shirt scratchless when leaning over cars
• Versa hem allows shirt to be worn tucked in or left out
while still looking clean and professional
• Dura seams provide maximum strength so the shirt
lasts longer
• Cornerless hex pockets resist dirt and lint buildup with
strategically placed bar tacks that add extra strength
to prevent rips
New uniform shirt, performance or cargo-style pants and
shorts, polo shirts and T-shirts available from multiple outlets in
early 2016. Additional garments available include welding
shirt, jackets, overalls and shop coats.
To purchase uniforms for your shop, follow these easy steps:
1. Visit redkapautomotive.com
2. Click “How to buy” from the top menu bar
3. Enter your ZIP code
4. Choose your purchase method
5. Select your retailer or distributor for purchase
Find more information on the Image Program by visiting
acdelcoadvantage.com. Please see Image Program Guidelines
for a catalog of offerings and eligibility details. Uniform and
apparel is not subsidized by ACDelco; only eligible for business
reimbursement through the Rewards Program.
23 | MARKETING BENEFITS
Professional Digital Signage – 10 Foot Wave
ACDelco PSC Program participants can use these services
to not only modernize your shop but also promote all your
specials and services. 10 Foot Wave’s digital solutions are
tailor-made for the automotive industry. Their product suite
includes a digital Menu Board, lobby TV program and
Vehicle on Demand.
As a subscriber to the menu board and private TV programs,
you have control of all content through a website designed
to allow click-of-a-button updates that send new content to
the screen(s) in your store. There is no software to install and
you can make changes from anywhere you have an Internet
connection and a computer. Both programs provide access to
Vehicle on Demand, which allows you to temporarily suspend
your menu board or private TV program and call up 30- to
60-second repair animations to educate and explain common
repair needs.
Digital Menu Board is designed to display your services and/or
products with or without price information, promote various
specials and display community messages, service animations
and much more. You may also choose from an assortment of
ACDelco videos and images and hundreds of automotive sales
and service items, as well as assets from your own computer.
Any combination of images and videos can be uploaded.
Lobby TV is intended to eliminate expensive cable or satellite
subscription service in the waiting area with an entertainment
program provided by 10 Foot Wave. You can also promote
all of your services and specials right on your TV screen.
For more information about these services or to request
an online demo, please contact 10 Foot Wave directly at
[email protected] or by visiting 10footwave.com/acdelco.
The 10 Foot Wave system does qualify for the ACDelco
Image Program and the levels that get support. Premium
PSCs are eligible to receive 100 percent of the unit cost
covered by ACDelco. Contact your ACDelco representative
to utilize the Image Program.
For complete details on Marketing Benefits, please visit acdelcotechconnect.com or contact your ACDelco representative.
THE
PROGRAMS
YOU
NEED AT
DISCOUNTS
YOU’LL
APPRECIATE.
DISCOUNT BENEFITS
ACDelco PSC Program participants have access to the best
discounts and resources to stay ahead of the competition.
From in-store technology to modernize your shop to GM
vehicle supplier discounts, our benefits are designed to elevate
your shop and deliver the tools you need to stay on top.
Automotive Service Excellence (ASE)
Blue Seal Program Discount
Your business stands out because of your ASE-certified staff
and the trusted reputation you’ve earned with your customers.
Now it’s time to get all the attention you deserve for your
commitment to excellence through the ASE Blue Seal of
Excellence Recognition Program. ACDelco PSC Program
participants receive a significantly discounted registration fee
of $150 from the regular fee of $235.
An application can be downloaded from acdelcotechconnect.com
under the PSC tab. Click “Program Benefits” and then “ASE Blue
Seal of Excellence Shop Recognition Program.” In order to
receive the discounted price, please enter a hyphen and PSC
(-PSC) after your business name.
Automotive Training Institute (ATI) Discount
ATI’s history and mission since 1980 has been helping
independent shop owners improve their businesses and their
lives with proven, measurable and field-tested strategies and
practices. ATI is a leading coaching and consulting automotive
management company, with more than 1,100 active clients
who represent the best shops in the U.S. and Canada.
ACDelco-sponsored ATI one-day workshops help you learn
how to increase your car count, take home more cash profit,
spot the four specific mistakes shop owners make and much
more. The average attendee picks up 3 percent to 8 percent
profit. PSC Program participants can call 888.471.5800,
ext. 9140, or 301.575.9140 for more information.
Babcox Complimentary Subscriptions
Stay on top of the latest news, industry updates and
information with a complimentary shop subscription
to a Babcox trade magazine. To enroll online, log on
to acdelcotechconnect.com, click the PSC tab, then
“Program Benefits,” and then “Babcox Complimentary
Subscriptions.” Or call 330.670.1234, extension 242,
for details and assistance.
Reynolds & Reynolds Business Form Discount
Reynolds & Reynolds services offer a complete line of
printed products created especially for ACDelco program
participants. Your documents can be customized with your
service center information and branded with the ACDelco
logo. Since 1927, Reynolds & Reynolds has been America’s
leading source for document solutions and promotional
items for the automotive and related industries. They offer
a complete line of printed products created especially for
ACDelco PSC Program participants.
Document examples include Static Cling Plus for custom oil
change reminders, 27-point vehicle inspection forms, floor
mats, seat covers, drop-off envelopes, PromoTags, hang tags,
key tags, key fobs, letterhead, envelopes, business cards,
checks, direct mail or any other printing application you
may have. To place an order or for more information, call
800.869.7998. To receive your discount, simply state that you
are an ACDelco PSC Program participant.
Dell™ Computer Discount
Dell offers comprehensive end-to-end solutions to help with your
business needs. As an ACDelco PSC program participant, you
and your employees are eligible to buy Dell personal computer
equipment through Dell’s Employee Purchase Program. Receive
up to 40 percent off new Dell PC purchases.
OnStar
(Premium)
Connecting the dots for customers with OnStar. OnStar helps
in-need customers 24/7, 365 days a year. ACDelco is
pleased to announce an enhancement to that support. When
an OnStar subscriber pushes the blue button for help with car
trouble, if it’s out of warranty, and the dealership is not an
option for the customers, OnStar will help by directing them
to an ACDelco Premium PSC.
This will be a seamless process for subscribers as well as
PSCs. Subscribers just push the button as usual, and the PSCs
need only give these troubled travelers the expert care they
give every customer. If you have any questions, contact your
ACDelco representative.
Enterprise® Rent-A-Car Discount
Help improve overall customer satisfaction with a rental car
program for those instances when a customer’s vehicle needs
to be kept overnight to complete the repair. When you need a
car for your customer or yourself, simply call 800.363.0923
and give the ACDelco ID number. Enterprise will pick up you
or your customer (at your shop, home or business) and provide
a detailed invoice that reflects your service rate.
ACDelco PSC Program participants receive at least a 5 percent
to 10 percent discount off the already low standard rates based
on location. In order to take advantage of this benefit, you will
need to call Enterprise at 800.363.0923. They will transfer
you to the local branch and tell the local branch you are using
the Corporate Account for ACDelco. The ID number ADX2021
will be required to receive the discount. A link to the program
can be found on acdelcotechconnect.com under the PSC tab,
click “Program Benefits,” then “Enterprise Rental Car Discount.”
Visit enterprise.com. Find your nearest branch via the
website. Call 800.363.0923 to receive your discount.
Visit acdelcotechconnect.com for more details and PSC
Program rates.
Call 866.746.4977 or log on to acdelcotechconnect.com
under the PSC tab. Then click “Program Benefits,” and then
“Dell Computer.” Use member ID# AF19613618.
DISCOUNT BENEFITS | 26
BuyPower Card®
Offer your customers an advantage with the BuyPower Card.
Financing large repairs may become a problem for some
customers. The BuyPower Card can help by paying customers
back every time they use the card, with points they can put
toward their next new Chevrolet, Buick, GMC or Cadillac
vehicle. For more information on the BuyPower Card, call
866.464.8800 or go to buypowercard.com.
Looking for a new GM vehicle? Program participants and their
employees can save big on a new GM car or truck with the
GM Supplier Discount. Take advantage of savings on a wide
range of eligible new GM vehicles from Chevrolet, Buick,
GMC and Cadillac with the GM Supplier Discount.
Eligible ACDelco PSC Program participant employees qualify
for the GM Supplier Discount Program, which allows you to
take advantage of savings on a wide range of eligible new
GM vehicles from Chevrolet, Buick, GMC and Cadillac.*
With so many models to choose from, there’s a GM vehicle
that’s picture-perfect for you.
American Impact Media (AIM) On-Hold Messaging
Keep your customers entertained while they’re waiting on
the phone with American Impact Media’s creative, informative
and effective on-hold messages, completely customized for
your business.
You can also choose from an extensive library of background
music to be played during the recordings. These professionally
recorded messages will play continuously while callers are on
hold to help make the wait worthwhile.
For a one-time fee of $425 (plus shipping and handling), you
will receive your production in your choice of media formats
that can be heard through the message on-hold capability of
your phone system. You also have the option to purchase a
digital player from AIM for $274. The digital player uses stateof-the-art technology and has many advantages over a regular
CD player. There are no contracts or leases to sign; you own
the production and equipment. And once the initial setup is
complete, AIM also offers you money-saving package deals
for future productions. The digital player comes with a 3-year
warranty from the manufacturer and AIM fully guarantees the
compatibility of all equipment it sells.
For more information about how you can develop and
enhance the image of your service center with on-hold
messaging, visit americanimpact.com or call 800.664.6534.
*Excludes Camaro Z28, Corvette Z06 and Spark EV.
Your discount is just three easy steps away:
1. Visit gmsupplierdiscount.com and sign in or use our
Company Code (900000) to register.
2. Obtain an authorization number from the Programs menu.
3. Print your authorization number and take it to a
participating dealer to receive your discount.
UCoat It® Epoxy Floor System Discount
Have your shop shining like new with help from UCoat It
epoxy floor coating. Better yet, program participants receive a
10 percent discount. UCoat It products offer true, commercialgrade finishes that beautify and protect. To take advantage of
a 10 percent discount, call 877.348.7319 and provide your
six-digit account number.
27 | DISCOUNT BENEFITS
Alamo® and National Car Rental® Discount
PSC Program participants and their employees are eligible to
receive an association discount at Alamo and National Car
Rental. Save up to 20 percent and enjoy other convenient perks!
For leisure rental from Alamo and National Car Rental,
PSC shop owners and employees can make a reservation
online. Visit acdelcotechconnect.com under the PSC tab. Click
“Program Benefits,” then “Alamo,” and/or “National Rental
Car Discount.”
Ergotron
Ergotron products are offered to you at a discounted price.
Ergotron has a growing portfolio of beautifully designed
mounting and mobility products for computer monitors,
notebooks, tablets, flat-panel displays and TVs. Ergotron’s
mounting solutions include wall, ceiling and desk mounts, desk
stands, office and AV furniture, sit-stand workstations, carts and
vertical lifts. High-quality products offered at an exceptional
value are the hallmark of Ergotron.
Please contact the Dell Affiliates team or log in to your
ACDelco Premier page to review a list of Ergotron products
offered to you at a discounted price: dell.com/atg/acdelco.
Repair Shop Websites
Repair Shop Websites helps you connect your growing
business to the customers who are searching for you. Attract
new customers and retain the ones you already have with
a professional, personalized, robust website that helps you
reach your business goals.
Repair Shop Websites has set up websites for more than
2,000 auto repair shops in all 50 United States and Canada.
With more than a decade of experience helping auto shops
gain visibility and customers online, you can be confident
in the quality of work we provide. We can gather all the
information we need to build a professional website for
your shop in 15 minutes, and your site will be live within
three business days.
ACDelco Professional Service Centers are eligible for a
reduced site setup fee – $99 covers all setup costs, including
site design, content personalization and domain name
purchase. Just mention your status as an active ACDelco PSC
Program participant for this reduced setup cost. If purchasing
online at repairshopwebsites.com, reference “PSC Discount”
in the Contact Form to receive this special pricing. To learn
more, call us at 866.665.1605.
Digital Multi-Point Vehicle Inspection – E-Inspect
E-Inspect has been creating custom tools and software for the
automotive industry since 2000 out of Southern California.
Software offerings include E-Inspect, Shop Clock and Shop Talk.
E-Inspect was created by a master technician and shop owner
to improve the flow and streamline the process of inspections
getting from the technician to the service writer. It is integrated
with most shop management systems, and ACDelco PSC
Program participants will enjoy a pricing rate on an E-Inspect
Pro Subscription of $34.95 monthly versus $79.95 for other
Independent Service Centers. The initial set-up charge of $50
is also a 50 percent savings over other independent shops.
For more information and to start saving today, contact
E-Inspect Pro Inc. at 800.560.9369.
Digital Multi-Point Vehicle Inspection – AutoVitals
AutoVitals is one of the automotive repair industry’s leading
providers of integrated solutions for motorist acquisition, shop
productivity and customer retention. AutoVitals focuses on
providing high-value management and engagement services
for the Independent Automotive Aftermarket.
AutoVitals’ SmartFlow combines tablet-based inspections and
work-order processing with workflow automation into a single
cloud-based application that enables auto repair shops to
increase average repair orders by more than 20 percent.
Leveraging a touch-screen-based user interface, SmartFlow
is designed to standardize, automate and record the in-shop
process at every step, giving the shop owners unprecedented
visibility into and control over the daily operations of their
businesses. SmartFlow is the only tool available that can
provide shop owners with world-class business process
improvement while improving communication both within
the shops and to their customers.
ACDelco PSC Program participants can get started with
SmartFlow at a 15 percent online discount. The first 50 new
PSCs that sign up will receive an additional 15 percent off
the initial set-up fee of $799. For more information, visit
autovitals.com or call 866.949.2848.
DISCOUNT BENEFITS | 28
PROTECTION PLAN
ACDelco Protection Plan
(Premium)
New for 2016
ACDelco is offering Protection Plans available through AmTrust
Financial. This is an opportunity to drive additional revenue
to the Professional Service Center. The PSC can generate
additional revenue off a Vehicle Service Contract (VSC) and a
Prepaid Maintenance plan (PPM) both at point of sale at the
local level as well as a secondary direct marketing program
run through a call center.
Vehicle Service Contract (VSC)
VSC offers a very simple program to sell at the local PSC level.
•
•
•
•
•
It doesn’t require a complex sales pitch
Pricing is very competitive
Easy to train and easy to explain
Private-labeled for ACDelco
Grows customer retention and loyalty
VSC highlights include:
• High-level named component coverage
• No year or mileage restrictions (short list of
ineligible vehicles)
• Coverage term of 24-months/24,000-miles
• Wear and tear coverage included
• Towing and rental; travel and lodging; and road hazard
benefits included
• No surcharges for 4x4/AWD and 1-ton vehicles
• $250 or $100 deductible available
Prepaid Maintenance (PPM)
An ideal program for service-related businesses that, according
to the latest NADA statistics, clearly demonstrates PPM plans
increase service retention dramatically as a customer is much
more likely to return to the facility they purchased it from for the
life of the plan. With these return visits come the opportunity to
sell other items and services. It is an extremely simple program
to sell, and a perfect fit for the services most PSC locations
will be providing.
Plan highlights include:
• 2 coverage levels available, covering the most common
maintenance services
• 1-year through 5-year terms available
• Flexible reimbursement rates to meet the service facility’s
business needs
AmTrust Financial has been very successful with various direct
marketing programs for nearly 30 years and ACDelco is in
a unique position to capitalize on this business. Maximize
the potential via the AMT call center located in Bedford, TX.
Getting the data from the locations on a daily basis is crucial
so we can follow up while the experience is fresh in the
customer’s mind. We have a software solution that can facilitate
this program and send a daily feed into our call center.
Contact your local ACDelco representative for further
information and details.
Credit Card Processing for Professional Service Centers
Paying too much for your credit card processing? Are you
tired of paying for a terminal or software upgrades due to
changes with Visa® and MasterCard,® such as EVM/chip card
acceptance? Hot Rod Processing credit card processing
services offer savings from 10 percent to 25 percent a month
or more.
ACDelco’s Credit Card Processing Program includes:
• Free terminals on loan with EMV/chip card readers
and NFC (Apple Pay®)
• No rate increases by Hot Rod Processing
• Month-to-month contract—no early-termination fees
• Next-day funding (100 percent deposited the next day)
• No minimum monthly fees and no set-up fees
• Free online reporting and customer service—one-call
resolution for most issues
Call 570.656.3013 or visit hotrodprocessing.com for
more information.
For complete details on Discount Benefits, please visit acdelcotechconnect.com or contact your ACDelco representative.
29 | DISCOUNT BENEFITS
CONTACTS AND INDEX
CONTACT NAME
CONTACT INFORMATION
10 Foot Wave Discount (Digital Menu Boards and Waiting Room TV)
10footwave.com/acdelco or email [email protected]
PAGE
24
acdelco.com Locator
Contact your ACDelco representative
21
ACDelco Auto and Equipment Tools Discount (Durofix, Inc.)
877.693.8665 or visit acdelco-tools.com
ACDelco Knowledge is Power Seminar Material
Contact your ACDelco Representative to set up a seminar.
Visit acdelcotechconnect.com for marketing materials.
21
ACDelco Rewards Program
Exclusively yours Reward Card—888.842.0336 for lost, stolen or nonreceived card, card balance (card in hand needed for balance), catalog
requests or retail merchant list
Catalog—800.343.2607
General program—800.253.3428
Log-in help—800.253.3428 or acdelco360.com
11
ACDelco 1Store/Merchandising
accdelco1store.com or contact your ACDelco representative
20
ACDelco Training Website (LMS)
800.825.5886, prompt 1, or visit acdelcotraining.com
Alamo Rental Car Discount (Shop Owners and Employees Only)
acdelcotechconnect.com
27
American Impact Media (AIM) (On-hold Message Service)
800.664.6534
27
ASE Blue Seal Program Discount
888.ASE.TEST (888.273.8378)
25
Auto Vitals (Digital Multi-Point Vehicle Inspection)
866.949.2848 or visit autovitals.com
28
Automotive Training Institute (ATI)
888.471.5800, ext. 9140
25
Babcox Subscriptions
330.670.1234, ext. 242
26
Bosch Service Tool Discount
800.533.6127, prompt 1
BuyPower Card (for PSC Accounts and Their Customers)
866.464.8800 or visit buypowercard.com to apply
800.825.5886, prompt 3 for eBusiness Helpdesk
Consumer Assurance Program
800.223.3526, prompt 3
Customizable Landing Pages
Dell Computer Discount
866.746.4977, member ID# AF19613618
Diagnostic Hotline Discount—Diagnostic Repair Assistance
800.825.5886, prompt 2
8
Direct-Hit Discount
800.745.9649
9
E-INSPECT (Digital Multi-Point Vehicle Inspection)
800.560.9369 or visit einspectpro.info
28
Enterprise Rental Car Discount (PSC Account Customers)
800.363.0923, ACDelco Corporate ID# ADX2021
26
Ergotron Discount
Visit dell.com/atg/acdelco
28
GM Automotive Service Educational Program (GM ASEP)
800.828.6860, prompt 2, then prompt 3
6
GM Dealer Equipment
800.GMTOOLS (800.468.6657), prompt 3
8
GM Service Information (GMSi)*
888.212.8959 for technical support or acdelcotechconnect.com
7
800.960.3375—Use account number 900000
Helm Service Manuals Discount
800.551.4123, prompt 2
Hot Rod Processing (Credit Card Processing)
877.333.6266 or visit hotrodprocessing.com
Identifix
800.288.6210
Image Materials and Signage (Advantage Website)
acdelcotechconnect.com—Marketing Benefits, then link to Advantage
22
Internet Leads Tool (Online Digital and Mobile Search and Business Listing Management)
21
Labor Reimbursement
800.223.3526, prompt 3
16
MechanicNet—Customer Retention System, Facebook Setup and MTexting
800.825.5886, prompt 4
21
Mitchell 1 Discount
888.724.6742
National Automotive Technicians Education Foundation (NATEF)
800.825.5886 or acdelcotechconnect.com
National Car Rental (Shop Owners and Employees Only)
27
OnStar
26
Repair Shop Websites Discount
866.665.1605 or repairshopwebsites.com
28
Reynolds & Reynolds Discount (Business Forms)
800.869.7998 or reysource.com
26
Roadside Assistance
800.223.3526, prompt 3. Request brochures at acdelco1store.com.
17
TechConnect Website
4
TIS2Web Promotion
888.212.8959 for technical support, or acdelcotechconnect.com
7
UCoat It Epoxy Floor System Discount
877.348.7319—Use your 6-digit PSC Program participant number
27
Yellow Pages Print Advertising Program
Pam Wasko, SMG Local Spectrum at 248.561.5066
22
8
6
8
27
7
15
4
26
27
7
29
9
9
7
*Program Benefit is not available to subscribers in Massachusetts. More benefit information can be found on acdelcotechconnect.com under the PSC Program tab and Program Benefits. Note: When entering the Program
Benefits page on acdelcotechconnect.com, you will be asked for your six-digit account number and ZIP code.
Visit acdelco.com or find us on Facebook at facebook.com/acdelco.
©2015 General Motors. All rights reserved. The marks appearing in this ad
are the trademarks or service marks of GM, its subsidiaries, affiliates or licensors.
PS-BK-002 0 -16 - E

ACDelco Professional Service Center Program Benefits Handbook

Transcription

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