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A Position Profile
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Vice President,
Care Management
and Post-Acute
Care
ProHealth Care
Waukesha, Wisconsin
Defining and refining leadership.
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Table of Contents
SECTION 1
Overview
ProHealth Care
1
Service Area
2
History
3
Mission
3
Future Direction and System Strengths
4
Continuum of Care
5
Clinics
6
Hospitals
6
ProHealth Post-Acute Care
8
Partnerships
10
Service, Quality, and Excellence
12
Awards and Achievements
13
Community Benefit
14
ProHealth Care Foundation
14
Executive Leadership
16
Organizational Charts
21
SECTION 2
Position Description
Reporting Relationship
23
Principal Accountabilities
23
Experience and Qualifications
25
Leadership Characteristics
25
Personal and Professional Attributes
26
SECTION 3
Community Information
Milwaukee Metropolitan Area
28
SECTION 4
Furst Group
31
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ProHealth Care
P
community.
roHealth Care (PHC) is a community-based healthcare
system that offers a full range of services, from fitness and
wellness services to primary care and specialty care, hospital
care, rehabilitation care, home and hospice care, and longterm-care as well as assisted living. ProHealth is dedicated to
serving residents of Waukesha County and surrounding areas
with the highest quality care to promote a healthier
ProHealth has the opportunity to find new and better ways to deliver care, all while touching
lives and truly making a difference throughout the community. ProHealth is a strong and
vibrant organization, with a long history of serving the community, providing an unwavering
dedication to delivering excellent care, and offering an outstanding patient experience.
ProHealth’s regional integrated health network includes:
• Waukesha Memorial, a major tertiary care hospital
• Oconomowoc Memorial, an acute care hospital
• Rehabilitation Hospital of Wisconsin
• More than 200 primary care physicians and specialists practicing at 14 ProHealth
Care Medical Associates clinics throughout Waukesha and Jefferson Counties.
• Home healthcare
• Hospice care
• Rehabilitation services
• Regency Senior Communities which includes 700 senior living, supportive living, and
attended care units at three locations – Brookfield, New Berlin and Muskego.
• 300-bed long-term-care facility
• West Wood Health & Fitness Center, a full-service exercise and wellness facility with
nearly 5,000 members.
• ProHealth Solutions. The system’s accountable care organization is comprised of
ProHealth employed physicians (38%) and independent providers (62%).
• ProHealth Research Institute, working to advance scientific research about the
causes, diagnosis and treatment of disease, and ensuring that patients have access
to the latest treatment options.
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Service Area
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History
ProHealth Care has a rich history dates back to 1914 with the opening of a single hospital in
the city of Waukesha. ProHealth has progressed from a seven-bed hospital to an innovative
and agile healthcare system offering a full spectrum of services. For over a century,
ProHealth Care has been the
healthcare leader in
Waukesha County and
surrounding areas.
ProHealth’s achievements
speak to the hard work and
dedication of leaders,
physicians, employees, and
volunteers.
In 1998, Waukesha Hospital
System and Oconomowoc
Memorial Hospital joined
together to form ProHealth
Care. Today, ProHealth Care
offers a network of nearly
1,000 physicians and 4,600 employees, including 200 providers, making it one of the largest
employers in Waukesha County and the largest healthcare provider between Milwaukee and
Madison.
The organization has 35 primary and specialty care clinics, three hospitals, home healthcare,
inpatient and home hospice services, long-term care, senior residency communities, a health
and fitness center, and more, allowing them to treat more than 400,000 patients per year.
ProHealth Care continually develops and adds services to keep pace with community need
and demand. These all-encompassing services provide a seamless continuum of care for
patients of all ages. ProHealth Care’s service area includes portions of Dodge, Jefferson,
Racine, Walworth and Waukesha Counties, resulting in a total population of 444,000.
ProHealth Care is a trusted source residents have depended on for generations. They work
to continuously improve the health of the community and strive to be the community health
system partner of choice. ProHealth Care will achieve continued growth and demonstrate
value through seamless continuum of patient-centered care, by achieving nationally
recognized outcomes, responsibly and efficiently using health care resources, and by
focusing on the health of the community.
This vision will be achieved in partnership with talented and caring employees, physicians,
and volunteers who share a passion for the mission.
Mission
For over a century, ProHealth Care has served as a major provider of health services in
Waukesha County and today remains the only community-rooted healthcare system in
Southeast Wisconsin. Its mission is to continuously improve the health of the community.
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ProHealth Care’s Future Direction
To meet the needs of patients and the community, ProHealth continually works to find new
and better ways to deliver care. ProHealth is focused on:
• creating an exceptional patient experience
• embracing teamwork and a system approach
• increasing market strength
• being the health system of choice
• providing value-based care
System Strengths
Its hallmark services include primary care and specialty care in the areas of cancer, heart,
and orthopedics. In addition, system strengths include:
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Outstanding clinical care and a robust clinical quality improvement infrastructure
A complete continuum of care
Deep roots in the community and unusually strong patient loyalty
The leading market share and the largest primary care practice in its service area
Strong, long-standing physician relationships
A mature Accountable Care Organization with over 400 independent and employed
physicians that provide population health to commercial and Medicare patients
Excellent tertiary services
A common electronic medical record system
Robust liquidity and strong operating performance
ProHealth Care continues to be committed to remaining an independent community
healthcare system. That’s what they have been for 100 years, and that’s what is planned for
their second 100 years.
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Continuum of Care
ProHealth Care works collaboratively with local government and non-profit organizations to
identify and address community needs. They want to help ensure that individuals who are
uninsured or under-insured have access to the services they need. That’s why the people of
ProHealth Care reach beyond the bedside to help build healthier communities.
Across the continuum of care, services and programs are designed to provide easy access to
care, vital health education, and early detection of disease.
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Clinics
ProHealth Care Medical Associates
ProHealth Care Medical Associates, including 14 clinics in Waukesha and Jefferson Counties,
staffed by 200 primary care providers and specialists, provides comprehensive primary and
specialty care for people of all ages. When you come for care, you can rest assured that
you’re in good hands — providing world-class care and excellent service are the hallmarks of
this organization. New patients are welcome and most insurance plans are accepted.
Why choose ProHealth Care for your care?
From primary care to chronic disease management, board-certified and board-eligible
physicians have been keeping the community healthy for generations. Physicians and expert
staff are dedicated to providing the advanced healthcare services you need, when and where
you need them most.
Multiple locations
With convenient primary and specialty care locations throughout Waukesha County and
surrounding communities, it’s easy to find a physician office with the comprehensive
healthcare services you need, close to home. For your convenience, many locations also
have full-service laboratories and medical imaging and specialty testing services.
Urgent care services
For those times when you need to see a doctor after hours, you can visit one of the urgent
care centers. There are seven urgent care centers conveniently open seven days a week and
never require an appointment. In 2014, there were nearly 80,000 urgent care visits.
Advantages of an integrated health system
ProHealth Care Medical Associates is proud to be part of ProHealth Care, a regional specialty
and primary care provider. As a patient of ProHealth Care Medical Associates, a patient has
access to technology, expert specialists, and sophisticated capabilities of ProHealth Care,
including a continuous electronic medical record. The integrated healthcare delivery system
is able to meet total healthcare needs.
ProHealth Care’s Hospitals
Two critical care hospitals
ProHealth Care is proud to offer sophisticated technology and advanced diagnostic, surgical,
and critical care capabilities at its two hospitals — Oconomowoc Memorial, a 76-bed acute
care hospital, and Waukesha Memorial, a 295-bed tertiary care hospital. An important part
of ProHealth Care’s integrated healthcare network, its hospitals’ Centers of Excellence are
distinguished by advanced technology, clinical research, the latest proven diagnostic and
treatment options, and a multidisciplinary, evidence-based approach to care.
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Waukesha Memorial Hospital
Oconomowoc Memorial Hospital
Waukesha Memorial Hospital
To provide a welcoming environment and improve the patient and visitor experience at
Waukesha Memorial Hospital, several enhancements were completed in 2013, including:
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A specialty pharmacy that gives patients access to certain pharmaceuticals that were
previously difficult to access.
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The Patient & Family Resource Center that gives patients and their families the space
and tools to learn more about their diagnoses.
Several clinical and patient care areas throughout the hospital are being renovated as a part
of this facility improvement project:
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Intensive Care Unit & Cardiac Cath Lab Waiting Room — a larger, more comfortable
waiting room for family and friends of patients in the Intensive Care Unit and Cardiac
Cath Lab.
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Intensive Care Adaptable Rooms — seven patient rooms on the second floor will be
converted to six ICU-adaptable rooms. These rooms will allow for additional options for
the most critical patients and will allow better management of the high-acuity heart,
oncology, and neuroscience patients admitted to the hospital.
•
Surgical Suites — renovations will focus on equipment and technology upgrades in the 16
surgical suites, ensuring that surgeons can provide the highest quality care.
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Surgical Waiting Room — the waiting room for friends and family of surgical patients has
been enhanced and enlarged. It features two private consultation areas for physicians
and family members.
In addition, many of the patient-care units are being refreshed. The remaining shared
patient rooms are being converted to single patient rooms, ensuring an enhanced healing
environment for all patients. These renovations will improve the healing environment and
focus on comfort for both patients and their families.
Careful planning by the hospital, combined with philanthropic support provided by generous
donors to the Foundation, has funded this remarkable transformation.
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ProHealth Post-Acute Care
A focus on patient quality outcomes, reduced re-hospitalizations through post-acute
transitional care teams, along with end-of-life strategies and education, have helped navigate
patients to the right care, in the right place, at the right time.
The Rehabilitation Hospital of Wisconsin
Located in Waukesha, the 40-bed Rehabilitation Hospital of Wisconsin provides outstanding
post-acute care for patients recovering from neurological conditions, including stroke,
traumatic and non-traumatic brain injuries, and neuro exacerbations. Rehabilitation experts
also provide care for orthopedic conditions, including hip fractures and scheduled orthopedic
surgeries.
ProHealth Home Care and Hospice
ProHealth Home Care and Hospice is one of Wisconsin’s most comprehensive sources of
medical care and hospice care provided in the home. It provides a seamless continuum of
care for people of all ages. Inpatient hospice care is offered at AngelsGrace Hospice, a
beautiful, 15-bed residential hospice nestled on eight serene acres in Oconomowoc.
ProHealth Home Care is a full service home healthcare agency that offers home care,
palliative and home hospice services, and infusion pharmacy. ProHealth Home Care and
Hospice also offers telemonitoring and senior services. AngelsGrace Hospice is part of the
ProHealth Care system and is also a state-licensed, Medicare-certified and JCAHOaccredited, non-profit home care agency.
ProHealth Home Care
ProHealth Home Care is different than other home health and hospice organizations in ways
both large and small. As part of the ProHealth Care System, it has the strength and
resources of a comprehensive community healthcare system. As of 2014, ProHealth’s Home
Care had an average daily census of 489 and an annual total number of home healthcare
visits of 50,446.
Working closely with you, your family, and your physician, ProHealth’s expert home care team
will coordinate a unique plan of care for its patients. ProHealth Home Care is backed by the
expertise of the ProHealth Care affiliates, including Waukesha and Oconomowoc Memorial
Hospitals.
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Services offered:
• Skilled nursing care – Highly skilled nurses provide you with an array of services in the
comfort of your home, including medication education and management, injections and
intravenous therapy, wound care and dressing changes, catheter and ostomy care,
physical assessments, bowel and bladder management, patient and family education,
nutritional counseling, and enteral feedings.
• Rehabilitation therapies – Physical, occupational, and speech therapists provide
treatment and instruction in your familiar surroundings while addressing home safety
concerns, strengthening, and rehabilitation needs. Physical therapists can teach you
safe mobility with walkers, canes, and crutches. Exercise programs are also offered to
improve strength and endurance. Occupational therapists offer assistance with dailyliving activities, adaptive equipment, and home safety evaluations. Speech therapists
also offer help for swallowing disorders, verbal expression, and training in the use of a
variety of communication tools.
• Medical/social services – Licensed medical social workers offer assistance with
community resources, financial assistance, and supportive care and counseling to you
and your family.
• Hospice Care – ProHealth Home Hospice provides care if you’re suffering from a terminal
illness and wish to remain in the comfort of your own home with your family and loved
ones.
ProHealth Home Hospice
ProHealth Home Hospice provides compassion and care when you’re suffering from a
terminal illness and wish to remain in the comfort of your own home with your family and
loved ones. A multidisciplinary hospice team consisting of physicians, nurses, a chaplain, a
medical social worker, volunteers, and others work together to support you and your family
and alleviate your pain and uncomfortable symptoms.
ProHealth admitted 375 patients to hospice in 2014. The average daily census for
ProHealth Home Hospice was 110 in 2014. ProHealth Home Hospice recently celebrated 20
years of taking care of people in their homes and AngelsGrace Hospice has served more than
2,500 patients and patient families since it opened in 2003.
How care is provided:
• When you enter the hospice program, medical directors evaluate your needs and develop
an individualized program of care.
• Registered nurses are responsible for day-to-day care. They are available 24 hours a day
and make regularly scheduled visits seven days a week.
• Medical directors work closely with your physician and members of the hospice
interdisciplinary team, which includes nursing, medical social work, pastoral care, trained
volunteers, and others to assure that the care delivered meets your needs and your
family’s needs.
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Services offered:
• Reasonable and necessary medical and support services are offered to manage your
terminal illness under a plan of care established by the hospice team and your attending
physician.
• While pain relief and patient comfort are key components of hospice care, treating
physical needs is only part of the care program.
• Medical social workers provide emotional and psychological counseling and guidance.
• A non-denominational chaplain works with patients of all faiths to address spiritual needs
and concerns as they arise.
• Home health aides are available to assist with various daily activities, including
housekeeping, hygiene, and other routine tasks.
• Volunteers offer companionship, a kind word, and a bright smile when you need it most.
Partnerships
abouthealth is a statewide healthcare organization that
includes eight of Wisconsin’s top-performing independent
healthcare systems. As a “Super ACO,” it makes quality,
efficient care accessible to approximately 94 percent of Wisconsinites and their neighbors in
parts of Illinois, Iowa, Michigan, and Minnesota. abouthealth includes eight members;
Aspirus, Aurora Health Care, Bellin Health, Gundersen Health System, Marshfield Clinic,
ProHealth Care, ThedaCare, and UW Health.
The members offer patients access to 48
hospitals, 550 clinics, and over 8,000
providers.
abouthealth operates a clinically integrated
network (CIN) and conducts CIN activities
under a single signature contracting through
relationships with members, their affiliates,
and others. The system was developed to
enhance clinical quality, increase efficiency,
and improve customer experiences through
shared practices. Each of the participating
organizations is a recognized leader for
delivering some of the highest quality, lowest-cost care in the state. The partnership is open
to expanding its membership to include other healthcare organizations that have a
demonstrated record of delivering quality, value-based care in the future.
When it comes to clinical quality, cost efficiency and patient experience, these are clearly the
top-performing health care systems in Wisconsin. Together they will leverage each other’s
strengths and work together to accelerate progress on quality improvement, cost efficiency
and patient experience initiatives. They also intend to use the new network as a vehicle for
contracting with insurance companies
ProHealth is also collaborating with abouthealth partners, UW Health and Aurora Health
Care, to enhance cancer services in the market. ProHealth and UW Health have signed an
agreement to co-manage ProHealth Care’s new cancer center in Pewaukee. In addition,
several Aurora Health Care cancer specialists will deliver care at the cancer center as
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Aurora’s first step toward a more clinically integrated relationship with UW Health and
ProHealth Care in cancer care.
The 116,000-square-foot state-of-the-art cancer center nearing completion just off Interstate
94 in Pewaukee – UW Cancer Center at ProHealth Care – is the centerpiece of the new
partnership. The building, which will open Aug. 10, will bring together at one convenient
location all of the physicians, staff, diagnostics and treatment technology cancer patients
need. Services offered will include infusion therapy, radiation therapy, imaging services,
cancer rehabilitation, and more.
The ProHealth Care cancer program serves Waukesha County and surpasses thousands of
hospitals nationwide for excellence in patient outcomes, performance quality, and
accreditation achievements. With specialists fellowship-trained at renowned academic
centers and the latest technology and clinical trials available for treatment, ProHealth
patients benefit from the latest advancements in the fight against cancer without having to
leave the comfort of their home community.
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One of 10 programs nationwide to receive the Outstanding Achievement Award from the
American College of Surgeons’ Commission on Cancer for the fourth consecutive
accreditation cycle.
The first southeast Wisconsin health system to receive certification from the Quality
Oncology Practice Initiative (QOPI).
Accredited by the American College of Surgeons National Accreditation Program for
Breast Centers (NAPBC).
ProHealth Care and UW Health have signed an agreement to co-manage ProHealth Care’s
new cancer center in Pewaukee. In addition, several Aurora Health Care cancer specialists
will deliver care at the cancer center as Aurora’s first step toward a more clinically integrated
relationship with UW Health and ProHealth Care in cancer care.
At the new cancer center, the three systems intend to collaborate in medical oncology,
surgical oncology, radiation oncology, ancillary services and imaging, all under one roof and
at a convenient outpatient setting. The collaboration will help ensure that cancer care will be
both comprehensive and easy to navigate for patients. Multi-disciplinary case conferences
will address all aspects of a cancer patient’s needs, reduce variation in care, and improve
outcomes. Patients will benefit from a comprehensive treatment plan and a nurse navigator
to guide them through treatment.
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Indiana University Health
ProHealth is also are entering into partnerships for specific clinical services and have already
done so with heart and thoracic surgery, partnering with one of the top heart programs in the
country at Indiana University Health (IU Health).
Together with IU Health, ProHealth Care has recruited three highly experienced
cardiovascular surgeons to their team. They all live in Waukesha County and provide care
exclusively to ProHealth Heart Care patients.
Service, Quality, and Excellence
Every member of the ProHealth Care team is expected to lead with excellent service, respect
and compassion. No matter how it’s defined, respect is something everyone values. It is at
the heart of everything the organization does.
ProHealth goes the extra mile to provide excellent service to every individual encountered –
to treat them the way they should be treated. When patients are treated with the respect
they deserve, they are more likely to be actively engaged in healthcare decision-making and
more motivated to enhance their health and well-being.
At ProHealth Care, offered are outstanding clinical care, a full continuum of services, and
strong physician and community partnerships. The people of ProHealth are working together
in innovative ways to deliver care that is safer, more effective, more efficient, better
coordinated and more affordable. Don’t just take their word for it. Several national
credentialing bodies have met with the care teams, reviewed operational plans and
outcomes, and named ProHealth among some of the nation’s leading providers.
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Awards and Achievements
Waukesha and Oconomowoc Memorial Hospitals are proud to be designated as Primary
Stroke Centers by The Joint Commission. They also received the American Stroke
Association’s highest recognition, the Gold Plus award.
Oconomowoc Memorial Hospital received the Press Ganey Guardian of Excellence award
again in 2014. The hospital is the first and only in Wisconsin to receive this honor seven
years in a row. Recipients of the award set themselves apart by demonstrating their
dedication to creating an extraordinary experience for all the patients they serve. The award
is achieved by consistently sustaining an overall rank above the 95th percentile in the Press
Ganey patient satisfaction database for three consecutive years.
Waukesha Memorial Hospital is one of only eight hospitals in Wisconsin to earn the
designation of Blue Distinction Center for Cardiac Care by Anthem Blue Cross Blue Shield.
Research confirms that the newly-designated Blue Distinction Centers demonstrate better
overall quality for some procedures than non-designated facilities.
ProHealth is recognized as a Truven Health Analytics’ Top Quintile Health System. Truven
awarded this distinction for high achievement in clinical performance, efficiency, and patient
satisfaction.
The American Heart Association recently bestowed its highest recognition, the Get With The
Guidelines®– Stroke Gold Plus Quality Achievement Award, to stroke programs at ProHealth
Care’s Waukesha Memorial and Oconomowoc Memorial hospitals. The award recognizes
ProHealth Care’s commitment and success in implementing a higher standard of care by
ensuring that stroke patients receive treatment according to nationally-accepted guidelines.
Previously, ProHealth was been named as one of the nation’s top 100 hospitals in Thomson
Reuters.
ProHealth has achieved a prior recognition by Milwaukee Magazine as a “Best Place to
Work.”
As of 2014, ProHealth is one of only five programs in Wisconsin to have received Quality
Oncology Practice Initiative Certification for its outpatient hematology and oncology practices.
Oconomowoc Memorial was the first hospital in the region to achieve certification as a
Center of Excellence for Hip and Knee replacement by The Joint Commission. ProHealth
Care was also the first health system in Wisconsin to achieve certification when Waukesha
Memorial was recognized in November 2011. This nationally-recognized certification notes a
demonstrated commitment to a higher standard of service.
In 2014, ProHealth earned the Outstanding Achievement Award from the American College
of Surgeon’s Commission on Cancer. This is the fourth consecutive time the cancer program
has earned the award. It is the only program in Wisconsin and one of only 10 programs
nationwide to achieve this distinction.
The American College of Surgeons recognized ProHealth Care’s breast health program for
achieving the highest level of excellence in breast care and outcomes that meet or exceed
national benchmarks.
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Waukesha Memorial Hospital is one of only two Wisconsin hospitals to have earned this
award from the American Association of Critical Care Nurses. The award recognizes units
that employ evidence-based practices to achieve optimal patient care and demonstrate
continuous learning.
The Multiple Sclerosis Clinic has earned recognition by being affiliated with the National
Multiple Sclerosis Society.
Community Benefit
ProHealth Care has a long history of community involvement. Through its three hospitals and
other affiliates, it reaches beyond the bedside and helps build healthier communities by
helping to establish and maintain a variety of programs that address the healthcare needs of
the communities it serves. The Community Benefit Plan focuses, in particular, on fostering
the development of a “safety net” of health services for disadvantaged people such as the
poor and non-English speaking.
ProHealth Care Foundation
The ProHealth Care Foundation was formed in 2012 following the merger of the
Oconomowoc Memorial Hospital Foundation and the Waukesha Memorial Hospital
Foundation. By integrating the two foundations, all ProHealth Care fundraising initiatives
were centralized, thus enabling ProHealth Care to realize internal economies of scale and
place a focus on cost-effective philanthropic gift development. The main office is located at
Waukesha Memorial Hospital, with satellite offices at Oconomowoc Memorial Hospital,
AngelsGrace Hospice, and the D.N. Greenwald Center in Mukwonago.
Walks for Cancer
Cancer affects almost one of every four individuals and is second only to heart disease as a
cause of death. ProHealth Care's Walks for Cancer have been organized to help change
these statistics and show support in the community.
Because of donor support, ProHealth Care is making strides against cancer in Waukesha
County. The funds raised from the Walks for Cancer have:
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Expanded the reach of 3D mammography- this advanced imaging technology helps to
detect up to 40 percent more cancers than conventional mammography.
Enabled almost 200 patients to enroll in clinical trials each year.
Provided funding for a dedicated oncology dietician; the expansion of the nurse navigator
program to ensure every cancer patient has a dedicated partner for their journey; the
development of a survivorship program that begins at the time of diagnosis.
Healthy Communities
In keeping with the changes in healthcare access and in continuity with its mission,
ProHealth Care has developed the Healthy Community Initiative. This initiative was created
to launch an innovative and cost-effective program that will improve the health of families
F U R S T G R O U P Ι 14
living in Waukesha County by providing programs that support and manage diabetes, chronic
heart, and heart failure conditions. It also creates a bridge for at-home care for patients
newly released from the hospital, and encourages family programs that increase activity and
adopt healthy eating habits.
The Healthy Community Initiative includes the following programs:
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Healthy People 2020 – Diabetes Initiative — this program supplies tools and supports
diabetes patients who either have no insurance or minimal insurance coverage. The
tools and support would help monitor their disease, administer medications, promote
self-management, and ultimately, reduce admissions to the hospital — thus lowering
healthcare costs.
Healthy Heart Initiative — by better treating heart failure, ProHealth Care hopes to help
decrease the likelihood of disease progression, lessen symptoms, and improve quality of
life, thereby decreasing the risk of death and the need for hospitalization.
Waukesha Works Out Initiative — with the rise in childhood obesity, ProHealth Care wants
to find ways to educate families and give them tools necessary to promote a healthy
lifestyle. To administer the program, ProHealth Care would partner with ProHealth Care’s
Community Outreach Nurses to identify families to participate, based on need and
demand.
Hispanic Health Resource Center — The Hispanic Health Resource Center (HHRC) was
born out of a community assessment that demonstrated an increasing need for
linguistically and culturally appropriate health services in the community. The HHRC’s
vision is to reduce morbidity and mortality in the Hispanic population by introducing
several programs that can serve as a blueprint for improvements throughout the greater
community.
Community Outreach Nursing Program — ProHealth Care’s community health outreach
nurses serve as health educators, advisors, and advocates for individuals and families
within the community. Their daily mission is to keep the community healthy by
connecting people who have health problems or concerns to the medical and community
resources they need, regardless of age, cultural background, or financial resources.
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Executive Leadership
Susan Edwards
President and CEO
Susan Edwards joined ProHealth Care as President and CEO in late September 2010.
Before joining ProHealth Care, Ms. Edwards was most recently president of Banner Health
System’s Arizona region in Phoenix, Arizona, one of the largest not-for-profit health systems
in the nation. Prior to that, she served as executive vice president and chief operating officer
of St. John’s Health System in Detroit, Michigan, and president and chief executive officer of
the system’s St. John’s Hospital, a 600-bed tertiary care facility. She also has held healthcare
leadership roles in Pennsylvania, Michigan, and Ohio.
Ms. Edwards was born and raised in Sparta, North Carolina. She holds a bachelor’s degree in
biology from Emory and Henry College, a master’s of health administration degree from Duke
University, and a law degree from Wayne State University. She is board certified in healthcare
management as a Fellow of the American College of Healthcare Executives (FACHE).
Ms. Edwards is a member of the American Heart Association Board, the Blood Center of
Wisconsin Board, Wisconsin Hospital Association Board, Center for Transfusion and
Transplant Medicine Board, LaCasa Advisory Council, and the Waukesha County Business
Alliance Board.
Pete Bacon
Chief Business Development Officer
As Chief Business Development Officer, Pete Bacon leads ProHealth Solutions, Direct-toEmployer, and Provider Contracting. These roles provide the framework for growth
opportunities for the ProHealth Care Enterprise. In addition, he represents ProHealth Care
on a number of local agencies and boards.
Mr. Bacon has over 25 years of healthcare, health insurance, and financial experience. He
most recently served as the system vice president of business development for Dean Health
Plan/SSM Health.
In that role, he formulated strategies to help integrated health systems place health product
offerings directly into the marketplace. He was responsible for setting the strategy and
target list, formalizing the relationship, and maintaining P&L responsibility.
Previously, he was the senior vice president of business development for Teladoc, Inc.
Teladoc is the largest telemedicine company in the United States. Mr. Bacon also worked at
Assurant Health for over 13 years in various executive roles. These roles included provider
networks, pharmacy, national contracts, high cost claims negotiations, student health P&L,
Horizon Health P&L, and business development. Mr. Bacon successfully developed alliances
and direct marketing deals with Citi, Bank of America, National City Bank, USAA, Penske, and
Tupperware. He also led provider networks at United Healthcare in Wisconsin and had a
finance/budgeting role at Wisconsin Health Organization. He is a C.P.A. and began his
professional career at KPMG Peat Marwick.
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Ronald Farr
Chief Financial Officer
Ronald Farr is a senior-level healthcare finance executive with over 35 years of experience
across large, complex, and challenged organizations. His work style is to develop strong
working relationships and collaboration in order to develop proactive responses to the needs
and objectives of the organization. Mr. Farr’s skills include stimulating organizational change
through visionary and innovative leadership, a collaborative work style, and creative thinking.
His approach is to balance strategy with performance targets, operational planning, and
process change. Mr. Farr believes that a successful finance function serves the organization
by being a collaborative partner and leader within the organization. Mr. Farr says he chose to
be in healthcare because of the challenge of balancing the mission of serving patients with
the need to prudently manage the organization’s financial position.
Mr. Farr currently serves as the Chief Financial Officer for ProHealth Care in Waukesha,
Wisconsin, a preeminent health system covering the western Milwaukee market. His
healthcare career began in his home town of Kansas City where he worked for a national
public accounting firm and for St. Luke’s Health System of Kansas City. Mr. Farr has been
chief financial officer for large complex health systems for the past 20 years. At a large
health system in Louisville, Kentucky, he played a key strategic role in the merger of two
large health systems that resulted in a statewide network. His work included transitioning
local processing operations to a national model and implementing strategic initiatives that
formed a statewide clinically-integrated network. In addition, his accomplishments include
development of an integrated healthcare system in the upper Midwest that included 14
hospitals, 340 employed physicians, a joint venture heart hospital, and a licensed HMO.
Mr. Farr holds a C.P.A. with a B.S. in accounting from Missouri State University in Springfield,
Missouri.
Philip L. Kubow
Chief Human Resources Officer
Philip L. Kubow serves as the Chief Human Resources Officer at ProHealth Care located in
Waukesha, Wisconsin. ProHealth Care is a regional critical and primary care provider with
nationally-recognized programs and doctors, and ranks among the most advanced
community healthcare systems in the country.
Prior to joining ProHealth Care, Mr. Kubow was CHRO and senior vice president of Carle in
Urbana, Illinois. In addition, he was an adjunct professor at the University of Illinois also
located in Urbana. Prior to Carle, Mr. Kubow was the vice president of human resources at
Central Baptist Hospital in Lexington, Kentucky.
For 25 years, Mr. Kubow has served as a senior executive business partner with the ability to
blend strategic planning with tactical implementation in transforming organizational culture.
He demonstrates the ability to build trust and respect at all levels of the organization to form
solid relationships. He is effective at incorporating clinical, financial, operational, and human
resource services into the overall strategic plan. He is a key contributor to employee
engagement, change management, organizational development, and re-engineering and
performance improvement initiatives.
F U R S T G R O U P Ι 17
Mr. Kubow holds an M.B.A. from Millikin University, Decatur, Illinois, and a B.S. in healthcare
management from Southern Illinois University, Carbondale, Illinois.
Steven K. Kulick, M.D.
Chief Medical Officer
Dr. Steven K. Kulick is the Chief Medical Officer at ProHealth Care and Medical Director of
ProHealth Solutions, an Accountable Care Organization. He is board certified in emergency
medicine and previously served as medical director and chair of the department of
emergency medicine of Waukesha Memorial Hospital. Dr. Kulick is a graduate of the Medical
College of Wisconsin and completed his residency at Northwestern University Medical
School.
Kenneth A. Price
Chief Administrative Officer
Kenneth A. Price was recently promoted to Chief Administrative Officer for ProHealth Care.
Previously, he served as senior vice president for administration for ProHealth Care, and vice
president of ambulatory services, and chief operating executive for the ProHealth Hospital
Division. During his tenure with ProHealth, Mr. Price has had responsibility for several
service lines, including cardiology, cancer, neurosciences, orthopedics, and surgical services.
Ken began his career at Waukesha Memorial as the manager of respiratory services in
October 1985. In addition to being a registered respiratory therapist, he has degrees in
business administration and IT.
Throughout his 35 years in healthcare, he has been active in several professional and
community groups. He is a past-president of the Wisconsin Society for Respiratory Care and
the Waukesha Division of the Wisconsin Heart Association as well as a past board member of
the Northland Affiliate of the American Heart Association and the Greater Milwaukee Heart
Association.
In his spare time, Mr. Price enjoys spending time with his family, golf, and electronics
projects.
John Robertstad, FACHE
PHC Hospital Division President
John Robertstad was named President of the newly-reorganized ProHealth Care Hospital
Division, responsible for both OMH and WMH. Prior to that, he was president/CEO of
Oconomowoc Memorial Hospital since July 2003.
Mr. Robertstad received his bachelor of science degree in business administration at the
University of Wisconsin-Stevens Point and a master of healthcare administration from Central
Michigan University in Mt. Pleasant, Michigan. Prior to being employed at OMH, he was the
North Region president for ProMedica Health System. Mr. Robertstad also served as
president/CEO of Lenawee Health Alliance and Lenawee Health System in Adrian, Michigan.
Prior to his move to Michigan, Mr. Robertstad was the vice president-programs at Meriter
Hospital in Madison, Wisconsin. During his tenure at Madison General Hospital in Madison,
F U R S T G R O U P Ι 18
Wisconsin, Mr. Robertstad was employment manager, personnel services manager,
personnel director, and assistant vice president, and vice president, administrative support
services. Mr. Robertstad is a Fellow of the American College of Healthcare Executives
(FACHE).
Kathy Scott, R.N., Ph.D.
Chief Innovation Officer
Kathy Scott serves as the Chief Innovation Officer. Ms. Scott has over 30 years of healthcare
system experience in clinical, quality, and innovation. In her current role as CIO, Ms. Scott
has responsibility for clinical integration for the ProHealth system and ACO, information
technology and informatics, quality and performance improvement, clinical education and
training, and operations of multiple entities across the care continuum. She works to
standardize care delivery, integrate technology, and optimize workflow.
Ms. Scott formerly worked at Banner Health, Phoenix, as system vice president of clinical
delivery, where she was the senior system executive with responsibility for developing and
implementing strategies to enhance highly reliable results across 22 hospitals and 7 states,
pilots and prototypes to transform clinical delivery, and the professional practice of clinicians.
Prior to this role, she also served as a chief nursing officer for Banner Thunderbird Medical
Center. She has served in consultant capacities and has held an academic appointment as
a professor associate in graduate programs for healthcare innovation with Arizona State
University. Previously, she was the president of Arizona’s State Board of Nursing.
Ms. Scott was selected for the Centers for Medicare and Medicaid Services’ Innovation
Advisors Program. She is one of 73 professionals from 27 states and the District of
Columbia participating in the program. Innovation advisers will work with the CMS Innovation
Center to test new models of care delivery in their own organizations and communities.
Ms. Scott was the only person chosen for the program from the Milwaukee area. Through
the Innovation Advisors Program, Ms. Scott has created a model that better coordinates care
for patients with chronic illness, particularly diabetes and heart failure, across the ProHealth
Care system and in collaboration with physicians in ProHealth’s Accountable Care
Organization. She serves as the system’s Innovation Advisor. Her work will leverage the
strengths of ProHealth’s advanced electronic medical record system.
Ms. Scott earned her B.S.N. from Eastern Michigan University, followed by a master’s of
public healthcare administration at Western Michigan University, as well as a Ph.D. of
organizational systems and healthcare leadership from The Union Institute and University.
She is also a Fellow of the American College of Healthcare Executives.
Jeff Squire
Chief Corporate Affairs Officer
Jeff Squire is Chief Corporate Affairs Officer for ProHealth Care. He has responsibility for
strategic planning, brand management, marketing, communications, public relations,
community relations, community benefits, and community education. Mr. Squire also
provides executive oversight for Empathia, a ProHealth subsidiary that maintains employee
assistance programs for clients throughout the country. He also oversees ProHealth Care’s
5,000-member West Wood Health & Fitness Center.
F U R S T G R O U P Ι 19
Mr. Squire has 17 years of experience in healthcare. Before joining ProHealth Care, he
served as vice president of corporate communications for Aurora Health Care, Wisconsin’s
largest healthcare provider.
Earlier, Mr. Squire had a 20-year career as a journalist, holding a number of leadership
positions in the newsroom of the Milwaukee Journal, including business editor.
Mr. Squire holds a bachelor’s degree from Ohio State University and has done graduate
studies in business at Marquette University.
F U R S T G R O U P Ι 20
Organizational Charts
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Position Description
T
he Vice President, Care Management and Post-Acute Care
position is responsible for the planning, development,
implementation, and operations of Care Management and
Post-Acute Care services at ProHealth Care. The care
management program is essential to ensure that care is
coordinated across the continuum as needed to allow smooth
transitions to the appropriate level of care and services, as
well as to guarantee a quality patient experience. At ProHealth Care, care
management is provided within the acute-care setting, and ambulatory,
post-acute, and community settings.
This position also oversees post-acute care planning, services and operations to include
chronic care management, palliative care, home care and hospice services, SNF
relationships, and senior care programs.
The position has oversight for all aspects of daily operations to enable long-term and shortterm goals to be achieved in a manner that is consistent with the mission, values, and
strategic goals across the Health System. The Vice President is accountable for achieving
established outcomes through actively engaging interdisciplinary teams and external
stakeholders.
Reporting Relationship
The Vice President of Care Management and Post-Acute Care reports to the Chief Innovation
Officer.
Principal Accountabilities
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Develops, implements, evaluates, and continually improves the strategic care
management program, ensuring that it meets the needs of patients and consumers
served by ProHealth Care and achieves the aim, strategic goals, and outcomes of the
organization.
Creates an integrated continuum of care throughout ProHealth Care by developing and
implementing state-of-the-art care management programs at ProHealth Care Hospitals,
ProHealth Care Medical Associates, Care Partners, and ProHealth Care Partners that
meet and exceed national outcomes for care management programs.
Effectively collaborates and communicates with caregivers, managers, physicians, and
leaders while developing, implementing, and operating the program.
F U R S T G R O U P Ι 23
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Utilizes research and implements evidence-based best practices in the interdisciplinary
care management program.
Develops and implements effective patient-centered, interdisciplinary models of care
management in a rapid and sustainable manner while achieving ProHealth Care strategic
quality, safety, and utilization goals in a patient- and family-centered manner.
Supports the development and implementation of clinical programs, protocols, and
improvement of quality, safety, and patient-centeredness in all departments.
Supports and enables improving population health.
Provides effective utilization management programs and supports effective collaboration
with payers.
Develops and implements the data needed to support effective interdisciplinary care
management.
Develops and implements the staffing, education, mentoring, information technology,
and data needed to enable care management teams to effectively provide patientcentered care management.
Develops and works effectively with leaders and caregivers throughout the ProHealth
Care system.
Creates a positive culture which is patient-centered, collaborative, and achieves
ProHealth Care’s aim, goals, and outcomes.
Establishes effective relationships with external agencies providing services to the
organization (i.e., vendors, care providers, etc.).
Implements the care management program effectively across the system.
Develops effective models of care management.
Collaborates effectively with care managers, department leaders, physicians, and system
leaders to effectively implement the programs.
Demonstrates effective communication with care managers, department leaders,
physicians, system leaders, and external stakeholders.
Demonstrates knowledge of effective quality improvement and change management
techniques, and leads the implementation of new models of care management in an
effective manner to achieve department goals and outcomes.
Creates a patient- and family-centered culture and supports high performance of
interdisciplinary team.
Manages departmental operations to ensure area meets or exceeds the expectations of
customers and oversees daily operations to guarantee processes are efficient and
effective in meeting department/service line goals and objectives.
Achieves department quality standards.
Meets targeted level of satisfaction as measured by the appropriate satisfaction surveys.
Maintains operations by ensuring compliance with all appropriate internal policies and
procedures and with external regulatory and accrediting agencies.
Ensures that department policies and procedures are current and support current
practices.
Maintains acceptable departmental performance as measured by cost per adjusted
discharge.
Responsible for the ongoing assessment, monitoring, and creation of action plans to
address all regulatory issues, including TJC/DFS/CMS.
Manages operations within approved budget.
Identifies opportunities and works toward cost reduction.
F U R S T G R O U P Ι 24
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Evaluates and optimizes patient satisfaction with discharge planning functions.
Represents ProHealth Care to third-party payers.
Creates processes to anticipate and address specific situations within the department,
including long-stay patients, post-acute resource referral lists, denials, and termination of
benefits. Identifies improvement opportunities within the department and at the system
level and creates strategies to address them.
Provides departmental leadership through people who have a direct impact on the
department’s area of responsibility.
Participates in leadership growth and development.
Experience and Qualifications
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Bachelor’s degree required.
Master’s degree in healthcare administration or nursing; M.B.A. preferred.
Background in nursing not required but highly preferred.
Minimum of four to six years in a director-level role
Minimum of three years in a vice president or equivalent role.
Experience in care management and/or post-acute care leadership.
Leadership Characteristics
Understanding the Business
• Knows the business and the mission-critical technical and functional skills needed to do
the job; understands various types of business propositions and understands how
businesses operate in general; learns new methods and technologies easily.
Getting Work Done Through Others
• Manages people well; gets the most and best out of the people he/she has; sets and
communicates guiding goals; measures accomplishments, holds people accountable,
and gives useful feedback; delegates and develops; keeps people informed; provides
coaching for today and for the future.
Dealing with Trouble
• Fearlessly takes on all issues, challenges, and people; comfortably confronts and works
through conflict; delivers negative feedback and messages without hesitation; deals
promptly and fairly with problem performers; lets everyone know where they stand;
thrives in crises and is energized by tough challenges; not afraid to make negative
decisions and take tough action; challenges the status quo.
Focusing on Action and Outcomes
• Attacks everything with drive and energy with an eye on the bottom line; not afraid to
initiate action before all the facts are known; drives to finish everything he/she starts.
Being Organizationally Savvy
• Maneuvers well to get things done; maze bright; knows where to go to get what he/she
needs; politically aware and agile; knows the right thing to do; presents views and
arguments well.
F U R S T G R O U P Ι 25
Managing Diverse Relationships
• Relates well to a wide variety of diverse styles, types, and classes; open to differences;
effective up, down, sideways, inside, and outside; builds diverse networks; quick to find
common ground; treats differences fairly and equitably; treats everyone as a preferred
customer.
Acting with Honor and Character
• Is a person of high character; remains consistent and acts in line with a clear and visible
set of values and beliefs; deals and talks straight; walks his/her talk; is direct and
truthful but at the same time can keep confidences.
Personal and Professional Attributes
The successful candidate will possess a wide range of needed personality traits, work habits,
and social skills necessary to perform effectively within the organization. This individual will
possess both personal and professional integrity, strong communication skills, and a
professional appearance and presentation.
Specifically, the following knowledge, skills, and abilities will be required to be successful in
this position:
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A strong leader, coach, and mentor.
Someone who can fit in well with the senior management team.
A team player with a “can do” attitude.
Exercises sound judgment with an ability to move an agenda forward and get results.
Exceptional people/relationship building skills.
Outstanding written and verbal communication skills.
One who shares and embraces the vision and culture of ProHealth Care.
Calm and confident. Responds professionally in all situations and performs effectively
under stress of multiple demands and deadlines.
Unquestionable work ethic and will make the investment of time and energy required to
achieve the necessary outcome.
A proactive problem solver. Ability to understand and deal effectively with issues and
opportunities.
Able to effectively balance system versus field needs and make decisions that are in the
best interests of the health system as a whole.
Strong commitment to providing excellent service to internal and external customers.
Unwavering ethics and integrity are essential.
Strong people management and leadership skills. Ability to communicate and work well
with people at all levels.
An extremely organized, disciplined, hands-on, and process-oriented leader who is not
afraid of digging into details when necessary.
Initiative, self-confidence, good judgment, and the ability to make decisions in a timely
fashion.
Highly engaged, energetic, focused, and execution-oriented.
F U R S T G R O U P Ι 26
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Willing and able to roll up sleeves and do hands-on work one minute and discuss
strategic positioning and the “big picture” the next.
Strategic vision and thinking. Ability to position the organization for the future, looking
beyond the present situation to conceptualize key trends and identify changing market
demands.
Strong business acumen, intelligence, and capacity; able to think strategically and
implement tactically.
Achievement-oriented; motivated beyond personal interests.
Open leadership style. Actively seeks out and supports collaborative thinking and
problem solving with others in the organization. Does not view collaborative dialogue
around decisions as a personal attack on abilities.
Approaches work from a “return on investment” perspective.
Approaches his/her work as an interconnected system. Ability to understand major
objectives and break them down into meaningful action steps.
A “failure is not an option” mentality and demonstrated proactive management style.
F U R S T G R O U P Ι 27
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Community Information
T
he Vice President, Care Management and Post-Acute Care
position will be in the organization’s corporate office based in
Waukesha, Wisconsin, which resides in the western region of
the Milwaukee metropolitan area. As you will read, the
Milwaukee Metropolitan area is a community of choice for
many good reasons.
Milwaukee Metropolitan Area
There are eight counties in the Milwaukee metropolitan area: Milwaukee, Dodge, Jefferson,
Ozaukee, Racine, Walworth, Washington, and Waukesha. The city of Milwaukee is the hub of
the metropolitan area. Metro Milwaukee draws commuters from outlying areas such as
Madison, Chicago, and the Fox Cities. It is part of the Great Lakes Megalopolis containing an
estimated 54 million people.
Waukesha, Wisconsin
Waukesha is located approximately 50 minutes east of Madison and 20 minutes west of
Milwaukee. The area that Waukesha now encompasses was first inhabited in 1834. Its first
non-American-Indian settler was Morris D. Cutler. By 1846, the area was incorporated as the
village of Prairieville, and on February 8, 1847, the village changed its name to, Waukesha
and incorporated as a city in 1896.
Waukesha was Ranked by Money magazine in 2012 as one of the “100 Best Places to Live”
in the United States, and in 2011 and 2012 America’s Promise Alliances ranked Waukesha
one of the “100 Best Communities for Young People” in the United States. In 2012 and
2013, Gibson Guitar Corporation designated Waukesha for their nationally acclaimed
“GuitarTown” arts project. In 2011, the National Recreation and Park Association granted
Waukesha their “Gold Medal Award.” In 2011 the Wisconsin Library Association designated
Waukesha’s Public Library as the “Wisconsin Library of the Year.”
The mission and goal of the Town is to provide a semi-rural living environment for the
residents and provide necessary services while maintaining a low and affordable tax rate.
The Town continues to accomplish this goal through proper land use planning containing the
appropriate mix of residential, business, agriculture and open space. The Town Board
believes strongly in the need for cooperative intergovernmental efforts.
F U R S T G R O U P Ι 28
Waukesha’s Name
Over the years, many believed, incorrectly, that the origin of the name of the city was an
Algonquian word meaning “fox” or “little foxes,” though it is actually an Anglicization of the
Ojibwe proper name Waagoshag or the Potawatomi name Wau-tsha. Wau-tsha, sometimes
written as Wauk-tsha or Wauke-tsha, was the leader of the local tribe at the time of the first
European settlement of the area. This is confirmed by accounts of Increase A. Lapham, an
early settler and historian of the region. According to Lapham, the word for “fox” was
pishtaka. Cutler also told visitors about Wau-tsha, who was described as tall and athletic,
proud in his bearing, dignified and friendly.
Spring City
Matthew Laflin, an early pioneer of Chicago, Illinois, provided the capital and enterprise that
laid the foundation for Waukesha as a famous Wisconsin watering resort and was the
proprietor of the grand resort, the Fountain Spring House. Waukesha was once known for its
extremely clean and good-tasting spring water and was called a, “spa town.” This earned the
city the nicknames, “Spring City,” and, “Saratoga of the West.”
Milwaukee, Wisconsin
The city of Milwaukee is located on the western shore of Lake Michigan, about 90 miles
north of Chicago. With a population of 589,000, it is the largest city in Wisconsin and the
22nd-largest city in the nation. The metropolitan area, which includes Milwaukee, Ozaukee,
Washington, Waukesha, and Racine Counties, is home to 1.7 million residents. About half of
the population lives in the area’s five largest cities: Milwaukee, Racine, Waukesha,
Wauwatosa, and West Allis.
Southeast Wisconsin is a comfortable blend of urban, suburban, and rural communities
ideally located in the heart of the Upper Midwest. Nearly 64 million people, or one-fourth of
the nation’s population, live within 600 miles of Milwaukee. Yet nature is always close by,
whether you want to sail on Lake Michigan or hike a bluff that was carved out by glaciers
thousands of years ago.
Milwaukee has been nicknamed “A Great Place on a Great Lake,” a name that really applies
to the entire region, from Ozaukee County south to the Illinois state line and from Lake
Michigan west to the glacial hills of Waukesha and Washington counties. Nestled on the
western shores of Lake Michigan, this region is the hidden jewel of the Upper Midwest. It
blends small town ambiance and big city excitement into a way of living that quickly captures
the hearts of newcomers, many of whom never want to move away. Southeastern Wisconsin
offers a wealth of business and social opportunities. Its diversified economy is built on a firm
foundation of industrial, high-tech, and service jobs. The area’s rich ethnic heritage has
spawned a variety of colorful events and award-winning restaurants. But this is not news to
people who live there. Southeastern Wisconsin has been a great home town since Native
Americans arrived hundreds of years ago.
F U R S T G R O U P Ι 29
Education
The Milwaukee area is also known for its colleges and universities. The University of
Wisconsin-Milwaukee has more than 26,000 students in 150 different undergraduate and
graduate degree programs. The university’s business school accommodates approximately
3,500 students and is noted for its research in manufacturing, information systems,
accounting, marketing, finance strategy and leadership, business development, and diversity
issues. Marquette University offers more than 11,300 students a wide array of academic
choices and more than 60 majors through its nationally and internationally recognized
colleges and schools. More than 2,900 students attend Milwaukee School of Engineering, a
private university that celebrated its centennial in 2003.
Wisconsin pioneered the concept of vocational education in 1908. Today, the system
includes three schools that serve the region – Milwaukee Area Technical College, Waukesha
County Technical College, and Moraine Park Technical College – which have a combined
enrollment of more than 25,000 students in degree and certificate programs.
Recreation and Entertainment
For festivals and fun, Milwaukee can’t be beat. From May through September the city
vibrates with a dizzying array of activities, including parades, music festivals, ethnic
celebrations and church socials, bicycle races, sailing regattas, block parties, and art fairs.
Summerfest (“the World's Largest Music Festival”) is a Milwaukee tradition drawing visitors
from all over the world.
Sports fans can attend professional basketball, baseball, soccer, hockey, and arena football
games, or they can watch Marquette University or University of Wisconsin-Milwaukee’s
basketball teams battle their NCAA opponents.
Milwaukee is also a cultural center. It boasts a symphony orchestra, one ballet, and two
opera companies, a repertory theater, experimental theaters, and several nationally
recognized dance troupes. It has several acclaimed museums, including the Milwaukee Art
Museum, the Milwaukee Public Museum, and the brand-new Discovery World at Pier
Wisconsin.
Nature abounds. In addition to the impressive Lake Michigan shoreline and the rolling hills of
the Kettle Moraine, plenty of land has been set aside for the public’s enjoyment. There are
more than 15,000 acres of parkland in Milwaukee County alone, including several miles of
public lakefront along the eastern edge of the downtown.
Six regional shopping malls are located in the five-county metropolitan area: Bayshore,
Southridge, the Shops of Grand Avenue, and Mayfair Mall in Milwaukee County; Brookfield
Square in Waukesha County; and Regency Mall in Racine County. And, in western Waukesha
County, plans are being finalized for the Pabst Farms Town Center, a new regional shopping
center that will feature more than 120 stores.
For those who are itching to drive, there are many nearby attractions, both man-made and
natural. Chicago and Madison are less than 90 minutes away, while Wisconsin’s North Woods,
Michigan’s Upper Peninsula, and beautiful Door County can be reached in just a few hours.
F U R S T G R O U P Ι 30
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Furst Group
F
urst Group is in its fourth decade of providing leadership
solutions for the healthcare industry. Our experience in
evaluating talent, structure, and culture helps companies
align their organizations to execute their strategic initiatives.
Our relationships, process, and attention to detail put a premium on service excellence and client
satisfaction. Our talent and leadership solutions provide a comprehensive array of retained executive search
and integrated talent management services, from individual leadership development to executive team
performance to organizational/cultural assessment and succession planning.
As one of the leading executive search and consulting firms exclusively focused on healthcare, we provide a
depth of understanding and analysis that our clients find most beneficial. We identify, assess and develop
optimal talent to implement your vision, mitigating risk as you build your leadership team.
Our clients include hospitals and health systems, managed care organizations, medical group practices,
healthcare products and services companies, venture capital- or equity-backed firms, insurance companies,
integrated delivery systems, and end-of-life care businesses.
Many of the premier organizations in healthcare choose to partner with Furst Group, including Rush
University Medical Center, Conifer Health Solutions, Allina Health, Johns Hopkins Health System, Aurora
Health Care, Prime Therapeutics, CVS Caremark, Amerisource Specialty Group, Ann & Robert H. Lurie
Children’s Hospital, ACGME, and Suncoast Hospice.
Furst Group recognizes candidates are the cornerstone of our business. In today’s competitive talent
environment, having a defined process that provides individuals with clarity and feedback throughout the
entire job search is paramount to our business model.
We take extra steps to ensure candidates:
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Understand the nuances of a particular position or organization.
Are prepared for interviews and conversations.
Have access to interview and travel schedules.
Are provided timely feedback.
Remain in our database for future contact.
Value diversity and the principles and ethics practiced by our client organizations.
We look forward to working with you as a potential candidate for the Vice President, Care Management and
Post-Acute Care position for ProHealth Care in Waukesha, Wisconsin.
For additional information on Furst Group, please visit our Web site at furstgroup.com. To learn more about
this particular position, please call (800) 642-9940 or contact:
Jeff Parker [email protected]
Kevin Morris [email protected]
NOTICE: The “position profile” information contained in this document has been created by Furst Group based on information submitted and/or approved by its client. As such,
the position profile should not be viewed as constituting an all-inclusive description of the subject position’s functions and/or responsibilities. Similarly, any information
provided in the position profile regarding the community in which the client resides, the client’s market, products, and/or services and its environment or culture is provided only
as an overview on such matters. In submitting this position profile, Furst Group makes no representations or warranties regarding the completeness and/or accuracy of the
duties, functions, environments, etc., that are described. Specific information regarding the position’s requirements, compensation, benefits, and other terms and conditions must
originate directly from the client (including any resources that the client may make available; e.g., handbook, job descriptions, benefit booklets, etc.). This position profile does
not constitute an offer of employment and should not be construed as such
F U R S T G R O U P Ι 31