ESTABLISHMENT OF EMERGENCY SERVICE AT GUJJU MATTA
Transcription
ESTABLISHMENT OF EMERGENCY SERVICE AT GUJJU MATTA
Evaluation Report on the Project Titled ESTABLISHMENT OF EMERGENCY SERVICE AT GUJJU MATTA, MAIN FEROZEPUR ROAD, LAHORE c DIRECTORATE GENERAL MONITORING & EVALUATION PLANNING & DEVELOPMENT DEPARTMENT GOVERNMENT OF THE PUNJAB March, 2016 DGM&E, P&D Department, Civil Secretariat, Lahore – Punjab Tel: (042) 99213712, Fax: (042) 99214491 i ii EXECUTIVE SUMMARY The Punjab Emergency Service (Rescue 1122) is the largest emergency humanitarian service of Pakistan with infrastructure in all 36 districts of Punjab and is providing technical assistance to other provinces. Rescue 1122 has rescued over victims of emergencies through its emergency Ambulance, Rescue & Fire services and Community Emergency Response Teams while maintaining its average response time of 7 minutes and standards in all districts of Punjab province with population of over 80 million. To successfully implement the policy of the Government of Punjab in order to establish safe communities and to facilitate the citizens, a project titled, “Establishment of Emergency Service at Gajju Matta, Main Ferozepur Road, Lahore” for the people of Gajju Matta, Main Ferozepur Lahore and adjacent areas, was conceived by City District Government Lahore. The original approved cost of the project was Rs.69.861 million (Capital Cost Rs.25.578 Million, Revenue Cost Rs.44.283 Million) with planned gestation period of 24 months. The actual expenditures against planned cost are Rs.67.861 Million (Cap. Rs23.428 Million, Rev. Rs. 44.434 Million). The main objectives of the project are; Establishment of Rescue 1122 Services for timely response, rescue and emergency medical treatment to the victims of increasing number of emergencies in local surrounding area. Provision of emergency ambulance, rescue & fire extinguishing services and a community safety program. Provision of vehicle tracking system, wireless communication system and solar system for un-interrupted power supply. Purchase of computer, printer and UPS etc. Recruitment of staff. The civil infrastructure component of the project was executed by the C & W Department, Punjab, whereas the execution of revenue component was the responsibility of City District Government, Lahore. Capital and revenue both components were evaluated separately by the Evaluation Team. After a detailed study iii and analysis of project documents, physical and financial achievements, visit to project locations and interviews to determine project’s findings and feedback, is concluded as “Partially successful”. The overall quality of civil work was moderately satisfactory, as multiple defects in Rescue 1122 Building were observed during field visit i.e. dampness, seepage, efflorescence, plaster cracks and paver settlement. It was observed that the height of boundary wall was not properly mentioned in Rough cost Estimate & technical sanction of the project was not provided to the evaluation team by the concerned department. At site height of boundary wall was measured by DGM&E team, which found 5’5’’. Moreover it was planned to provide two no main gates at rescue station but at the time of visit that found three no’s instead of two. During the visit, it was found that all vehicles were procured as per PC-I. However, 01 No. Double cabin (Toyota Vigo) was not present at the time of project site visit and two ambulances were under fabrication and not handed over to the Rescue 1122. Other vehicles like Emergency Fire Vehicle & Rescue vehicles were found parked at rescue station, Muslim Town Lahore. It was also revealed during the visit that the department still has budget of Rs. 5.25 million and some of equipment of Rs. 4.469 million has not procured as per PC-1 yet. The furniture was procured as per PC-I quantity and found in store. Staff was not hired at the center, it was made operational by transferring staff from other centers. It is recommended to hire all the posts as per PC-1 in non development mode and operationalize the Rescue 1122 center for the facilitation of people. Evaluation Team DGM&E, P & D Deptt. iv [This page is intentionally left blank] v ACRONYMS PC-I: Planning Commission Performa-I PC-IV: Planning Commission Performa-IV DGM&E: Directorate General Monitoring & Evaluation P&DD: Planning & Development Department C&WD: Communication & Works Department BS: Basic Scale TS Technical Sanction AA Administrative approval vi TABLE OF CONTENTS 1. INTRODUCTION ..................................................................................................... 1 1.1PROJECT BRIEF ........................................................................................................ 2 1.2PROJECT OBJECTIVES ............................................................................................. 3 1.3 PROJECT ACTIVITIES: ............................................................................................ 3 1.4 THE EVALUATION REPORT: PURPOSE & STRUCTURE .................................... 4 2. EVALUATION METHODOLOGYOF THE PROJECT .......................................... 5 2.1 TEAM FORMATION................................................................................................ 6 2.2 DOCUMENTS REVIEW ........................................................................................... 6 2.3 IDENTIFICATION OF KEY INDICATORS ............................................................. 6 2.4 PROJECT SITE VISIT ................................................................................................ 6 2.5 INTERVIEWS WITH PROJECT OFFICIALS ........................................................... 7 3 DGM&E ASSESSMENT .......................................................................................... 8 3.1 GENERAL ASSESSMENT ........................................................................................ 8 3.2 PROJECT COST ANALYSIS .................................................................................... 9 4. OBSERVATIONS OF THE EVALUATION TEAM .............................................. 10 4.1CIVIL WORK. .......................................................................................................... 10 4.2 PROCUREMENT OF EQUIPMENT ...................................................................... 12 4.2.1 MAJOR EQUIPMENT: ................................................... Error! Bookmark not defined. 4.3 RECRUITMENT ..................................................................................................... 14 5. CONCLUSION ........................................................................................................ 15 6. LESSON LEARNED ................................................................................................ 15 7. RECOMMENDATIONS ......................................................................................... 16 ANNEXURE A: PICTORAL EVIDENCE .................................................................. 17 vii LIST OF TABLES Table1: Project Brief………………………………………………………………………………...2 Table2: Planned Targets and Objectives of the Project………………………………………….3 Table3: Plan for Evaluation along with detail of Team Members………….…………………..6 Table4: Detail of Project Officials Interviewed……………………………………..……….…....7 Table5: DGM&E Assessment of Planned Objective/Targets………………………….………8 Table6: Scope of work…………………………………………….………………………………10 Table 7: Detail of Vehicle……………………………………………………………….................13 Table 8: Detail of Vehicle not Procured ………………………………………………….….…..13 Table 9: Detail of Equipment not Procured……………………………………………………..13 Table 10: Detail of Furniture…………………………………………………………..……...…..14 LIST OF FIGURES Figure1: Schematic Diagram for Project Evaluation…………………….............................5 Figure 2: Cost Analysis ……………………………………………………………………….9 Figure 3&4: Settlement in pavers……………...…….……………………………………….10 Figure 5&6: Low height of boundary wall & vent stack...…………………………….…...11 Figure7&8: Seepage and efflorescence traces in walls of main building……....................11 Figure 9&10: Fire vehicle & motor bikes 125cc...……………………………………………12 Figure 11&12: Ambulance during fabrication stages ………………………………………13 viii 1. INTRODUCTION The Punjab Emergency Service (Rescue 1122) is the largest emergency humanitarian service of Pakistan with infrastructure in all 36 districts of Punjab and is providing technical assistance to other provinces. Rescue 1122 has rescued over victims of emergencies through its emergency Ambulance, Rescue & Fire services and Community Emergency Response Teams while maintaining its average response time of 7 minutes and standards in all districts of Punjab province with population of over 80 million. The Punjab Emergency Service Act was promulgated in 2006 to provide legal cover to the Emergency Services Reforms initiated in 2004 from Lahore. Start of Rescue 1122 was necessitated by failure of repeated attempts to revitalize and modernize the old organizations mandated for emergency management. Now as a result of the performance of Rescue 1122 during emergencies and disasters in recent years, it has also been notified as the Disaster Response Force by the Provincial Disaster Management Authority (PDMA), Government of the Punjab. The District Emergency Officer is responsible for the day to day operational management and administration of the service in the Districts under supervision of District Coordination Officer who is also the Chairman of the District Emergency Board. The Board has become an effective organization for improving inter-departmental coordination and prevention of emergencies based on review of emergency data. The Director General who is the Chief Executive Officer of the organization is mainly responsible for overall operations, monitoring to ensure uniformity & quality amongst districts, recruitment & training, research, planning and development. Rescue 1122 is not just providing emergency victims with the basic right to timely emergency care but believes in saving lives and changing minds. This is vividly reflected in the mission statement of the Service which is “development of safer communities through establishment of an effective system for emergency preparedness, response and prevention”. In order to establish safer communities, Rescue 1122 is implementing the Community Safety Program which includes capacity building of community emergency response teams, school safety program, training of citizens in life saving skills and collaboration with Chamber of Commerce & Industries for fire and work safety. The details of Community Emergency Response Teams and citizens trained in Life Saving Skills are attached. Emergency Services Academy has been established for sustainable human resource development in the field of emergency management which has been long neglected in Pakistan. This Academy is now imparting training not only to the emergency officials of Punjab but also to other provinces 1 of Pakistan. The Academy imparts training in the fields of emergency medical training, fire, fighting, fire prevention & investigation, urban search & rescue, high angle rescue, confined space rescue, water rescue and other emergency management skills. 1.1PROJECT BRIEF The Project brief as appended below provides an overview of the project that entails a project to reflect its progress from an idea or feasibility study to a formal approval, implementation /execution and ultimately for evaluation. For this particular project, the details are as under. Table 1: Project Brief Project Title Location Sponsoring Ministry/ Agency Execution Agency (s) Operation & Maintenance Establishment of Rescue 1122 Station at Gajju Matta Main Ferozepur Road Lahore. Gajju Matta, Ferozepur Road Lahore. City District Government Lahore. C & W Department, Punjab. (Capital Component). CDGL. (Revenue Component). C & iW Department. (Capital Component) Rescue 1122. (Revenue Component) PC-I (Original cost) Rs.69.861 Million (Cap.25.578, Rev. Rs. 44.283) PC-I (1st Revision) Rs 69.861 Million (Cap. Rs.25.578, Rev. Rs. 44.283) PC-IV Actual Cost Rs.62.901 Million (Cap. Rs23.428,Rev. Rs. 39.474) Planned Start Date 30-08-2014 Planned End Date 30-08-2016 Actual End Date Yet to be completed Planned Gestation Period 24 Months Actual Gestation Period Work in Progress Beneficiaries General public. 2 1.2PROJECT OBJECTIVES The main objectives of the project are given as below; Establishment of Rescue 1122 Services for timely response, rescue and emergency medical treatment to the victims of increasing number of emergencies in local surrounding area. Provision of emergency ambulance, rescue & fire extinguishing services and a community safety program. Provision of vehicle tracking system, wireless communication system and solar system for un-interrupted power supply. Purchase of computer, printer and UPS etc. Recruitment of staff. 1.3 PROJECT ACTIVITIES: To achieve the objectives of the project, following were the major physical activities with their targets. Table 2: Planned Targets and Objectives of the Project: TARGETS Objectives Activates Capital Establishment of Rescue 1122 Service for timely response, rescue and emergency medical treatment to the victims of increasing number of emergencies. 1. Construction of main building As per PC-I, It was planned to construct the following items in main building; Revenue N/A Ground Floor. First Floor. 2. Construction of overhead water Reservoir As per PC-I, It was planned to construct OHR of 10,000 Gallon capacity. N/A 3. Boundary Wall With Gates As per PC-I, It was planned to achieve this target around the rescue center area. N/A 3 4. Construction of As per PC-I, It was Washing planned to achieve the Ramp 5. Procurement of Vehicles N/A target. N/A As per PC-I, It was planned to achieve this target. 6. Procurement of Electrical As per PC-I, It N/A Equipment 7. Procurement of Furniture was planned to achieve the target. N/A As per PC-I, It was planned to achieve the target for the center. 1.4 THE EVALUATION REPORT: PURPOSE & STRUCTURE This evaluation report is divided into seven different parts. The first part starts with introduction giving details about the project domain and structure of the project evaluation report. The second part of the report focuses on evaluation methodology followed by document review, selection of performance indicators, project site visit plan etc. The third part depicts the DGM&E’s assessment pertaining to the actual status of the project performance against its planned objectives and data analysis based on project cost. The fourth part of report consists of observations regarding the project activities made by the evaluation team of DGM&E, P&D Department. The fifth part includes conclusion of the project whether it is a successful intervention or otherwise, based on the site visits and observations of the report. The sixth part explains the lessons learned during evaluating the project for further improvement in its implementation phase along with the other sectorial programs planned in future. The seventh part reflects recommendations for effective usage of project outcomes and resources. This section addresses suggestions for improvement in project planning and execution as well as identifying matters requiring follow up actions. The rationale for recommendations is clearly explained and linked with information collected during the evaluation. 4 2. EVALUATION METHODOLOGYOF THE PROJECT Following criteria has been used to carry out evaluation of the project as elaborated in flow chart given in Figure 1. TEAM FORMATION PC-I REVIEW PROJECT DOCUMENTS REVIEW PC-IV REVIEW OTHERS OBJECTIVES COST IDENTIFYING PROJECT KEY INDICATORS PHYSICAL ACHIEVEMENTS FINANCIAL ACHIEVEMENTS DURATION PHYSICAL ACTIVITIES AND DATA COLLECTION SITE VISITS PERIODIC PHYSICAL PROGRESS REPORTS PERIODIC FINANCIAL PROGRESS REPORTS INTERVIEWS PROCUREMENT RECORDS SITE SNAPS DATA ANALYSIS AND INTERPRETATION PROJECT COST ANALYSIS DGM&E ASSESSMENT OBSERVATIONS/ RECOMMENDATION REPORT SUBMISSION Fig 1: Flow Chart/ Schematic Diagram for Project Evaluation. 5 2.1 TEAM FORMATION Evaluation team was constituted in a meeting held in the office of DGM&E for evaluation of the project having expertise in project’s domain, data collection methods, data analysis and interpretation along with preparation of evaluation report. The project was assigned to Mr. Yasar Maqbool (Health Specialist) and Engr. Fatima Zia (Assistant Project Manager). 2.2 DOCUMENTS REVIEW Following project documents, evaluation tools and techniques were consulted. 1. Planning Commission Form-I (PC-I, Original & Revised) of the Project 2. Planning Commission Form-IV (PC-IV) of the Project 3. DGM&E approved Evaluation Guidelines 4. The web-site of rescue 1122 “http://www.rescue.gov.pk/” 5. The Web-site of Health Department, “http://health.punjab.gov.pk/” 2.3 IDENTIFICATION OF KEY INDICATORS Project performance parameters are defined in the following terms; 1. Project cost & duration 2. Procurement record & quality of procured items (machinery, equipment & furniture etc). 3. Installation of Medical Equipment in ambulances. 4. Project achievements against its approved objectives & targets 5. Quality of civil work 2.4 PROJECT SITE VISIT The project site visit conducted by evaluation team of the DGM&E, Planning & Development Department for data collection and evaluation purposes. Detail is given in the table below; Table 3: Plan for Evaluation along with detail of Team Members Sr. No 1 LOCATION/ DISTRICT Establishment of Rescue 1122 Station at Gajju Matta main Ferozpur road Lahore DATE OF VISITS TEAM MEMBERS 04-03-2016 1. Yasar Maqbool (Health Specialist) 2. Engr. Fatima Zia (Assistant Project Manager) 3. Engr. Simab Ashraf (Urban Planning & Transport Specialist) 4. Muhammad Kashif (M&E Assistant) 6 2.5 INTERVIEWS WITH PROJECT OFFICIALS The interviews and telephonic conversation were conducted with officials who were directly linked with this project. The detail of the officials belonging to sponsoring & executing agency is as follow. Table 4: Detail of the Project Officials interviewed. Sr. No 1. 2. 3. 4. 5. 6. DEPARTMEN NAME DESIGNATION Shahid Waheed Qammar Emergency Officer Operations Rescue 1122 0321-4090063 Muhammad Arshad Sub Divisional officer C&WD. 0321-4321610 Muhammad Farooq Sub Engineer C&WD 0303-6219774 Khuram Javed gill Computer Telephone wireless operator Rescue 1122 0313-4691122 Imran Ramy PS District Emergency Officer Rescue 1122 0300-8186993 Project Manager Arshad Construction Company Muhmmad Jamil T CONTACT No. 0321-4090063 7 3 DGM&E ASSESSMENT 3.1 GENERAL ASSESSMENT The DGM&E assessment has been carried out regarding the planned objectives as well as planned targets of the project as following: Table 5: DGM&E Assessment of Planned Objective/Targets Sr. No. 1 TARGETS ACTIVITIES DG M&E Assessment Capital Revenue As per PC-I, It was planned to the Construction of construct following items main buildings in main building; Achieved. - Ground Floor. First Floor. of It was planned to construct OHR of Over Head Water 10,000 Gallon Reservoir capacity Construction 2 - Construction 3 4 5 of It was planned to this Boundary Wall achieve target around the with gates. rescue center area. Achieved Construction of Washing Ramp Procurement Vehicles - Achieved - Not Achieved It was planned to achieve the target. of It was planned to - Procure 6 Nos. Achieved vehicles 8 Procurement 6 of Electrical As per PC-I, It was - planned to achieve Equipment 7 Procurement Furniture Not Achieved the target. of As per PC-I, It was - planned to achieve Achieved the target. 3.2 PROJECT COST ANALYSIS A detailed cost analysis can be performed in addition to the standard overall assessments if the details in the planned estimate are sufficient and accurate. Following data shows the initial approved cost of the project and actual cost after two subsequent revisions. 1. Total Planned Cost (Original): Capital Cost Revenue Cost TOTAL 2. Total Actual Cost Capital Cost Revenue Cost TOTAL Rs. 25.578 Million Rs. 44.283 Million Rs.69.861 Million Rs 23.427 Rs.39.474 Rs.62.901 Million Million Million Planned Cost Vs Actual Cost Total Planned Cost Original(M) Actual Expenditures ( M) 80 69.861 70 62.901 60 44.283 50 40 30 25.578 39.474 23.427 20 10 0 Capital Cost Revenue Cost Total Fig 2: Planned Cost vs Actual Cost 9 4. OBSERVATIONS OF THE EVALUATION TEAM The observations of the Evaluation team were mainly focused on the following three parts; 1. Civil Works. 2. Procurement Works. 3. Recruitment of staff In Rescue center 1122 Gajju Matta, different sections/ established which were visited by the Evaluation Team. Observations recorded during site visit are explained accordingly. 4.1CIVIL WORK. MAIN BUILDING: 1. The following scope of work was included under this project; Table 6: Scope of Work Description of Item No Construction of main building 1 Construction of boundary Wall 1 Construction of Washing Ramp 1 Provision of main gate 2 However, the washing ramp was not made at site and three gates were installed instead of two gates, which depicts variation from the planned scope. 2. The overall quality of civil work was moderately-satisfactory, as multiple defects in Rescue 1122 Building were observed during field visit i.e. dampness, seepage, efflorescence, plaster cracks and paver settlement. Detail of each defect is given below; 3.1 During physical inspection of the Rescue 1122 building at Gajju Matta, paver settlement was observed showing improper compaction of soil below. Fig.3 & 4. Settlement in pavers. 10 3.2 It was observed that the height of boundary wall was not properly mentioned in rough cost estimate and technical sanction of the project was not provided to the evaluation team by the concerned department. The height of boundary wall was measured at the site by the DGM&E team, which was found out to be 5’5’’ as shown in figure 5 (less than that of the other rescue centers). Department needs to justify the matter. 3.3 It was also observed that the height of vent stack was too low which may cause foul smell and polluted environment. Detail is shown in figure 6. Fig 5 & 6. Low height of boundary wall & vent stack 3.4 Seepage and efflorescence were also observed in the walls of rescue building which shows that the sanitary works were not done properly by the C&W Department. Supporting pictures are attached as figures 7 & 8. Fig 7 & 8. Seepage and efflorescence traces in walls of main building 11 4.2 PROCUREMENT WORK As per documents provided by the department, it was found that all vehicles were procured as per PC-I. However, 01 No. Double cabin (Toyota Vigo) was procured but not present at the time of evaluation team visit. The department needs to justify the matter. Upon inquiring about ambulances, the rescue officer said that procured two Nos. ambulances were not handed over yet. The evaluation team visited the company where these ambulances were under fabrication. Upon inquiring regarding the delay of handing over, Mr. Arshad Khan (the representative of the company) said that these ambulances will be fabricated and handed over within two months. Other vehicles like Emergency Fire Vehicle & Rescue vehicles were found parked at rescue stations. Very important equipment of Rs. 4.319 Million as depicted in table 9 were not procured. After having discussions with officials of the department and reviewing the documents, it was revealed that an amount of Rs.5, 25, 2000 is still present in account IV of district government. It is strange how the department can utilize the remaining amount in account IV after submitting PC-IV. Fig 9 & 10. Fire vehicle & Motor Bikes 125CC 12 Fig 11 & 12. Ambulance during fabrication stages at Ahmed Madex. Table: 7 Detail Of Vehicle SR# Name of Vehicle Honda 125cc As Per Pc I Actual 01 01 Remarks 2 Double Cabin (4*4) Vigo 01 01 3 Emergency fire Vehicle 01 01 Available in store Not available at site Available 4 Emergency Rescue Vehicle 01 01 Available 02 Available (under fabrication) 1 5 Emergency Ambulance 02 Table8: Detail of Vehicle Not Procured SR# Name of Vehicle 1. Fiber Boat As Per PC-I Amount 01 0.1 M Remarks Not purchased The following equipment was not procured; Table9: Detail of Equipment not procured SR# 1. 2. 3. Name of Vehicle As Per Pc I Solar System for un01 interrupted power supply Computer, Photocopy , Fax L.S Machine Wireless System Communication L.S Amount Remarks 1.5 Not purchased 1.339 Not purchased 1.08 Not purchased 13 4. Vehicle Tracking System L.S 0.2 Not purchased 5. Installation System L.S 0.2 Not purchased of monitoring Total 4.319 M The furniture was procured as per PC-I quantity and found in store. Table 10: Detail of Furniture procured SR# Name of Vehicle As Per PC-I Actual Remarks Found used in Emergency Service Academy 1. Office Table Mod. 0.5. New 1 1 2. Clerk Table Mod. 0.8 MF 3 3 Found used in Emergency Service Academy Computer Table Mod. 0.8 New Special Admn. Office Chair Mod. 0.30 With Arm (Cane) Office/Library Chair Mod. 0.34 Armless (Cane) Computer Chair With Arms Mod. WSC/COMP-C/b-8 with Arm 2 2 2 2 20 20 Found used in Emergency Service Academy Found used in Emergency Service Academy Found used in Emergency Service Academy 1 1 7. Side Rack Mod. 0.11 3 3 8. Steel Storage Rack 2 2 3. 4. 5. 6. 9. 10. 11. Steel Amirah Mod, Special 5 Flush Doors Bench Three Seater Mod. E18 112 MF Control Room Table 1 5 18 1 Found used in Emergency Service Academy Found used in Emergency Service Academy Found used in Emergency Service Academy Found in Store Found used in Emergency Service Academy Found used in Emergency Service Academy 4.3 RECRUITMENT Provision of human resource is the foremost key to success of any project. It becomes more crucial when it applies in emergency services sector. Staff was not hired at the center, it was made operational by transferring staff from other centers. 14 5. CONCLUSION After a detailed study and analysis of project documents, physical and financial achievements, visit to project locations and interviews to determine project’s findings and feedback, is concluded as “Partially successful”, subject to the departmental clarification and decision of the Evaluation Committee on the reported discrepancies and observations. 6. LESSON LEARNED The evaluation of project experience: 1. Demonstrated the need of advance action for recruitment to complete planning and preimplementation preparation activities to ensure that project implementation is not delayed. Delayed recruitment leads to uncertainty about future. 2. Showed the requirement of continuous Monitoring and Supervision to ensure that the project objectives are being met. 3. Required the need of proper care and attention while preparing PC-I and PC-IV. 4. Undertake a survey of facilities and equipment provided under the project to identify those underutilized and unutilized and introduce appropriate measures including rationalization to ensure efficient operation and optimal utilization and continued maintenance of project facilities and benefits. 15 7. RECOMMENDATIONS To optimally realize the project benefits, following actions / recommendations on the part of sponsoring and executing agencies should be given due consideration. The rationale for the recommendations has been clearly explained and linked with the information collected in the evaluation process. Recommendations about the project are given in ensuring paragraphs: 1. With reference to the observations regarding the civil works, it is recommended that the work must be completed as per scope and approval must be taken if any change is required afterwards. It is also recommended that the defects observed in civil works must be addressed properly and rectification report must be provided to the DGM&E office. 2. Keeping in view the observations of evaluation team of DGM&E regarding vehicles, it is recommended that the matter of non-available vehicles must be justified by the department. 3. The matter regarding money in account IV of district government must be probed that why a huge amount is kept in account IV after submitting PC-IV. 4. All the posts depicted in PC-I are recommended to non-development mode. 16 ANNEXURE A: PICTORAL EVIDENCE Fig 13&14:Overhead Water Reservoir & Pump. Fig 15&16: Bikes & Almirah Stored in Rescue office Muslim Town Lahore. Fig17&18: Emergency fire Vehicle © Directorate General of Monitoring and Evaluation, Planning and Development Department, Govt. of Punjab (March, 2016) \\nas\Evaluation\Reports - PC-IV Evaluation Soft form of the report and corresponding MOM may be downloaded from www.dgmepunjab.gov.pk