Annual Report - Emmy Monash Aged Care

Annual
Report
2012/2013
Life is
exploration.
Through adventure, through learning, through curiosity - throughout our lives
- we never stop exploring.
Exploration is how we adapt. It is how we pursue our passions. It is where we
find our inspiration.
Over six decades, Emmy Monash has reflected the needs and the passions
of the Jewish community of Melbourne in our levels of care and lifestyle
programs. To spend time with our residents and our employees is to see how
community life can continue into care, unabated.
The Shape Tomorrow community consultation activities of the past year have
given us a deeper understanding of not only care needs but ‘life needs’: the
rewarding aspects of community life we do not want to see change as we
move into care. Shape Tomorrow has also uncovered ways in which Emmy
Monash, with our specialist expertise and empathy for all life’s stages, can
build a stronger and more resilient community beyond our Home.
As we take on the next year, we do so confident that the innovation and
care programs that Emmy Monash provides represents an exemplary standard
in care; a standard that continues the great Melbourne Jewish tradition of
advancement with social purpose.
The outstanding industry recognition that has been awarded to Emmy Monash
this year, is testament to the development of a creative workplace in which
people, encouraged to follow their passions through work or friendship, are
shaping a life with confidence and colour.
Self expression at every stage.
1
Mission.
Emmy Monash Aged Care aims to provide high-quality aged care in a Jewish
environment, to the Jewish community, where residents’ freedom of choice
and decision-making is paramount and continuity of traditions, involvement
with family and community is supported.
Vision.
Our vision is to be recognised and supported by the broad Jewish community as
a quality service provider with a valued and integrated array of services which
demonstrate respect, excellence, innovation and sensitivity to need.
Philosophy.
Emmy Monash Aged Care believes that residents have the right to live with
respect, comfort and dignity in a safe nurturing environment. We believe that
the rights of residents and their families are fundamental. Emmy Monash
Aged Care fosters the continuation of residents’ involvement with traditions
and practices of Judaism. We provide activities that stimulate and enhance
resident’s lives. We value our staff and aim to provide an environment where
their input and professional growth and development are encouraged. We value
the contribution of volunteers and service providers.
Contents.
Board of Directors
4
Patrons Message
5
Presidents Report
6
Chief Executive Officer’s Report
7
Shaping Tomorrow
8-9
Highlights 10-11
Our Care Options
12-13
Our Workforce
14-15
Clinical Care
16-17
Lifestyle18-21
Community22-23
Jewish Life
24-25
Treasurer’s Report
26
Financial Statements
27
Our Supporters
28-29
2|3
Board of
Directors
Back Row (L-R):Frank Tisher, Joe Krampel, Stephen Szental, Alan Synman, Peter Lewinsky, Mark Hammerschlag (Treasurer), Bruce Joske, Jonathan Kramersh
Middle Row (L-R):Tom Gorog, Selwyn Greenberg, Tanya Abramzon (CEO)
Front Row (L-R):Karen Wayne, George Greenberg, Susan Hearst (Vice-President), Lyn Borowski
Absent: Rita Perelberg
Patron’s
Message
Emmy Monash continues to provide
the best clinical and nursing care,
accommodation and lifestyle programs
for older members of our community,
and so the prestigious industry and
community accolades received over the
past year come as no surprise.
Today, art is weaving its magic as Emmy staff members tell us of its transformative
powers on residents with dementia. Those who are usually silent become animated
when they are at the gallery. Often it is because they recognise art works from
Europe that strike a familiar chord.
The fact that these prestigious awards
recognised all sections of the organisation
is testament to the excellence and
commitment by our leadership, staff and
volunteers.
I am a passionate supporter of Emmy’s philosophy of intergenerational community
engagement – driven by CEO Tanya Abramzon – and I’m delighted that the already
diverse range of lifestyle activities has further flourished.
In 2013, we continued with ground breaking initiatives through a range of exciting
programs incorporating music, drama and art. The Footsteps to Friendships,
Pathways to Peace - Intergenerational Art Alliance is a 2013 Best Practice Award
winner. The other Art Down Memory Lane program is a joint partnership between
the National Gallery of Victoria and the Emmy family.
These exciting programs have opened up a whole new world for residents as well
as staff and volunteers.
I’m equally excited about the development plans for the new building on Hawthorn
Road and look forward to the additional services and amenities it will offer our
community. This project is ground-breaking for aged care in our community and I’m
proud to be associated with its creation and development.
Pauline Gandel
Patron
4|5
President’s
Report
The past year at Emmy has been one
of consolidation, review and further
commitment as we move forward with
the plans to develop our properties
in Hawthorn Road. The consultative
process to discuss and evaluate
different concepts has been extensive
and thorough. I have been impressed with the rigour of debate, community input
and staff feedback which has all shaped our vision for the future of Emmy Monash.
I am especially delighted with the positive relationship Emmy Monash has
developed with the Glen Eira Councillors this year. Together, the Councillors and
Board members recognise the critical importance of the development of the
new site for Emmy Monash and the increased demand for aged care services
and lifestyle programs incorporating the highest level of care for members of
the Jewish community in Caulfield. I am pleased to report a building permit has
now been issued and a project manager appointed as the Board prepares for the
next stage of the development.
The dedication and commitment of all Board members over the past year
has been exceptional. In addition to overseeing ongoing aims and objectives
of Emmy Monash, the consultation process and analysis leading to the final
design of the new building has been a major added priority this year. I would
particularly like to thank and acknowledge every Board member for their expert
skills, compassion and objective responses to complex issues.
I also recognise the professional focus and dedication of our CEO, Tanya
Abramzon and her Management Team who embrace new developments in
aged care and ensure a level of excellence across every area at Emmy Monash.
All staff members contribute to the seamless quality of care given to all our
residents and I personally thank you for your consistent efforts throughout
the year. Volunteers are an integral part of the success of our programs and
their level of empathy and devotion are always appreciated by residents, staff
and the Board.
Emmy Monash is very fortunate to have Pauline Gandel as our Patron. Pauline
is genuinely interested in the welfare, development, philosophy and vision of
every aspect of life at Emmy, and as a Board we truly value her input, honest
feedback and reflections of community perceptions as we move forward.
Our donors are an integral part of Emmy Monash. The donors’ financial
commitment enables a level of care, lifestyle programs and facilities to
be available to residents beyond our operating budget. We are extremely
appreciative of your support and know that your contributions enhance the
lives of our residents on a regular basis.
The heimish atmosphere at Emmy Monash, supported by an outstanding level of
care and modern facilities are hallmarks of Emmy Monash Aged Care. With the
impressive Better Practice Awards, high staff retention rates and a cutting edge
new facility about to commence, I believe Emmy Monash is best placed for the
increased demands of the current and future generations requiring exceptional
aged care services in our community.
On behalf of the Board I wish to express “long life” to all those who have had
family members pass away over the past year. All residents of Emmy Monash
are considered extended family members and your loss is felt by us all. I look
forward to sharing highlights of the new development with you in the coming
year and warmly welcome new residents to the Emmy family, both in the
Apartments and Residences.
Joe Krampel
President of the Board
Chief
Executive
Officer’s
Report
At Emmy Monash we are extremely proud
of our holistic approach to care which
enriches the lives of all our residents.
Over the past year, innovative lifestyle programs have been designed to capture the
imagination and interests of our residents, extend their abilities and involve specialist
community organisations, students, volunteers and family members. A community
focus is key to the success of these programs and reflects the Emmy Monash
philosophy. It is why the Shape Tomorrow consultation process of the past 18 months,
prioritised “…preservation of Jewish culture and values through all of life’s stages”.
Our organisational culture of embracing innovation has reaped rewards. Staff
commitment to providing the highest level of care has resulted in the Aged Care
Standards and Accreditation Agency recognising Emmy Monash as among the top
aged care providers in Australia for 2012-2013. Emmy Monash received two Better
Practice Awards, the most respected aged care industry accolades. Our Art Down
Memory Lane program was awarded in the innovation category and the Footsteps
to Friendships, Pathways to Peace Art Alliance was awarded in the resident lifestyle
category. These programs involved collaboration with the National Gallery of Victoria,
St Vincent’s Community Gallery, Alzheimer’s Australia and Wooranna Park Primary
School: all of them cherished community assets. Each admired the passion and
expertise of our staff and volunteers as they worked together to demonstrate that age
isn’t a barrier to learning, enjoying something new and expressing oneself.
Partnerships are valued and nurtured across every facet of life at Emmy. The
positive impact of active participation with students from Mount Scopus College,
Beth Rivkah College and others schools should not be underestimated. To watch
the intergenerational dialogue and respect between residents and students is
truly inspirational. Equally, the contributions of Emmy’s volunteers are invaluable.
With unlimited compassion, they support lifestyle activities and care programs,
assisting staff, residents and their families who cannot speak more highly of the
difference it makes.
In order to enrich the emotional, spiritual, social and physical health of residents in
our care, we rely on our exceptional staff. At Emmy Monash, we are fortunate to
have magnificent staff who are totally engaged and dedicated to the wellbeing of
our residents. They value our residents as family members and, in turn, are valued as
part of the Emmy family. I wish to express my appreciation to our Quality Manager
and Management Team who work diligently and cohesively to continually review
and implement processes for our residents, setting standards which all staff strive to
achieve. The March 2013 Employee Satisfaction Survey revealed 93% of our 120-strong
workforce rates the interaction with residents as directly relating to their happiness
working at Emmy. In the same survey, 85.7% of employees valued the professional
development opportunities available to them. Staff training and development has
been a key feature of this financial year, which saw important programs such as
the six-month Leadership Course completed by staff from our nursing, catering and
activities teams. The course focused on positive methods for dealing with dementiarelated behaviours and was one of many undertaken in 2012/2013, each keeping our
team at the pinnacle of aged care practices in Australia.
Our cutting edge programs in aged care will be matched by the addition of a new
architect designed building on Hawthorn Road, which will enable more residents to
enjoy state-of-the-art lifestyle facilities. The Shape Tomorrow study, consultation and
evaluation process has captured the feedback from neighbours, community and Board
members, staff and professional experts to assist with the final design. I am extremely
proud to be working with the President, Joe Krampel, and all Board members who have
wholeheartedly supported the Shape Tomorrow recommendations and embraced the
new era of aged care services. I thank them all for their professionalism, guidance and
positive reinforcement of our achievements and future vision.
We are all aware that for the first time in history it is expected that the number of
seniors worldwide will surpass the number of children under five years of age. In
addition, people are living longer, many requiring memory support and considering
aged care later in their lives. At Emmy Monash, we are planning ahead to cater for this
population shift based on analytical data from extensive community consultation. I
believe, with our award winning programs, devoted professional staff and current and
future facilities, we are best placed to address our community’s aged care needs for
today and tomorrow.
Tanya Abramzon
Chief Executive Officer
6|7
Shaping
Tomorrow
Emmy Monash is committed to shaping tomorrow, today. Everything that we do
at Emmy is in response to the needs and expectations of our residents and their
families guided by the welcome input of staff, volunteers, Board members and
the broader Jewish community.
At Emmy Monash we are committed to preserving Jewish culture, traditions and
values. With this in mind, we launched Shape Tomorrow in 2012; an ongoing
community consultation initiative, it is ensuring we plan and deliver the very
best aged care experience for our Jewish community.
Our planned state-of-the-art development at Hawthorn Road will not only
achieve new standards in accommodation design, it will be a hub of community
activity that directly reflects Shape Tomorrow findings.
The demographics of those requiring aged care services are changing. Future
generations of older people will stay at home longer, entering aged care
later with more complex clinical and care needs. The investment in a new
development reflects Emmy Monash’s commitment to the Jewish community
of Melbourne. A commitment that our community will always receive the very
best care and accommodation at every level, at every stage.
To date, the Shape Tomorrow project has comprised in-depth focus groups,
interviews with leaders of prominent Jewish community groups, a community
survey and employee forums. Designed to help us better understand what our
residents, their families and friends expect from a Jewish aged care facility,
Shape Tomorrow helps us determine the aspects of community life our
stakeholders most appreciate. In addition, it has assisted in designing new
activities and accommodation.
8|9
Highlights
New website
Launched in mid-2012, Emmy Monash’s new website extends our online
communications. It provides us with a platform to promote upcoming activities,
share heart-warming stories and raise donor support for new programs. People
can now donate online and subscribe to the Emmy Times newsletter through
the website.
As we prepare to communicate the staged development of Hawthorn Road,
the website will be an important vehicle for informing families and community
stakeholders. It will host images and videos telling the Emmy story.
Footsteps to Friendship, Pathways to Peace –
exhibition at St Vincent’s Community Gallery
Part of the wider Emmy Monash Life Enrichment Project, Footsteps to Friendships,
Pathways to Peace - Intergenerational Art Alliance was an initiative to produce
a collection of original paintings for public exhibition at St Vincent’s Health
Community Gallery. Through a succession of art workshops, Emmy Monash
residents and students of Wooranna Park Primary School shared personal
experiences which became inspiration for works on canvas. The Aged Care
Standards and Accreditation Agency awarded Emmy Monash the highly respected
Better Practice Award for Footsteps to Friendships, Pathways to Peace.
Shape Tomorrow
Shape Tomorrow was a year-long community engagement and consultation
project conducted by Emmy Monash to better understand the current and
changing needs of the Jewish community as they age. In-depth focus groups,
interviews with leaders of prominent Jewish community groups, employee forums
and a community survey were used to gauge the perceptions and opinions of a
range of stakeholder groups. Specifically, the design of the new Hawthorn Road
development has been informed by Shape Tomorrow research findings.
Launch of Club L’Chaim
Staff Leadership Development Program
A brand new Emmy Monash initiative, Club L’Chaim takes Emmy’s positive
ageing philosophy beyond the residents of our Home. This program brings older
community members living in their own homes together to celebrate life and
have fun through varied cultural and social activities.
The Emmy Monash Staff Leadership Development Program was a pilot program
run in partnership with Alzheimer’s Australia to create a culture of leadership
in the provision of person-centered care. The program was such a success that
Alzheimer’s Australia invited program graduates to present at the July 2013
Alzheimer’s Australia Forum, Leadership in Quality Dementia Care, inspiring
others with the significant impact the program has had.
Emmy awarded more bed licenses
In July 2013, Emmy Monash was awarded 18 high care bed licences in addition
to those received in January 2012. It takes the total number of licences allocated
to the new development to 48.
Mitvzah Day
Planning permit goes through council
Hosted in late November 2012, Mitzvah Day was an opportunity for the Emmy
Monash family to express appreciation for our incredible team of volunteers.
The theme was Giving to the Givers and Caring for the Carers; the hosts were
treasured volunteers, John Lemarchand and Allan Kestenberg who generously
invited us into their home. A fantastic turn out of 50 volunteers and residents
shared a delightful afternoon and delicious food.
In preparation of a planning permit application, Emmy Monash was very diligent
to approach all stakeholders in the community, including those residents
abutting the development site. Led by President of the Board, Joe Krampel,
our architects and urban planners negotiated respectfully with councillors and
objectors. After much anticipation, a majority of Glen Eira councillors voted in
support of the development and a building permit was issued.
Alzheimer’s Australia film DVD using Emmy
Montessori program as benchmark
The Emmy Monash Memory Support Unit has been chosen by Alzheimer’s
Australia to feature in the Montessori DVD and book, Relate, Motivate,
Appreciate. The program is designed to promote interactions between people
living with dementia and provide advice for carers. It is an honour for the Emmy
Monash Montessori Program to be used as a benchmark for industry practice
and is testimony to our use of industry best practice.
10 | 11
Our Care
Options
Emmy Monash Aged Care provides a variety of Ageing in Place to Melbourne’s
Jewish community, encompassing a complete suite of on-site services and
facilities. As an ageing-in-place facility, we are able to cater to residents’ needs
as they change, under the one roof.
Emmy Monash Apartments
Emmy Monash Apartments are self-contained, offering residents an independent
lifestyle with the security of 24-hour emergency nursing care onsite. Each of
the spacious one or two bedroom apartments contains an ensuite, open-plan
kitchen and living area. Meals are available in the dining room or as room
service. Apartment residents actively design and contribute to a dynamic
lifestyle program that includes intellectual, recreational and social activities.
Low Care (Don and Sonia Marejn Low Care Unit)
The Emmy Monash low care facility, located in the Hellen Family Wing,
caters for residents who need some assistance with day-to-day living but
are able to participate in daily activities independently and enjoy the warm
and social environment.
High Care Extra Services
Extra Services residents receive the quality care provided throughout the
Home with added benefits. A High Care facility, Extra Services is located in the
Erdi Family Wing and offers a greater range of options in areas such as menu
and additional activities. Residents also enjoy the luxury of fine furnishings,
including personal plasma television; high-quality linen, crockery and cutlery;
classically styled furniture; and designer fittings.
Memory Support Unit (The Bierman-Sajet Centre)
Located in the Mark and Dina Munza Wing, the Memory Support Unit
provides expert care and a range of tailored activities for residents living with
dementia who require a specialised environment. Among its many features
are high-level security and a walking path that gently meanders through
landscaped gardens. Offering 24-hour, quality nursing care and a range of
appropriate activities, the centre provides peace of mind to residents living
with dementia and their families.
Respite Care
Emmy Monash provides short-term respite for guests with Low Aged Care
Assessment Service (ACAS) needs. It also offers an opportunity to trial the
Home’s care and facilities.
High Care (The Victor Smorgon Charitable Fund
High Care Unit)
The Emmy Monash High Care Unit, located in the Mark and Dina
Munzer Wing, provides a safe, suitable environment for residents who
are highly dependent on others to perform the majority of daily tasks.
12 | 13
Our
Workforce
Our workforce is what makes Emmy Monash the success it is today. Each
and every day, Emmy Monash staff members put world’s best standards
of nursing and care into practice, continually striving to improve the lives
of residents. Pride in their respective professions, a deep empathy for
the people in their care and a collective determination to innovate is the
reason that Emmy Monash, although a small independent provider, ranks
among Australia’s best aged care providers. At Emmy, we value our staff
and encourage their professional development and growth. We invest in
creating a supportive environment in which the contribution of every staff
member is acknowledged.
Accreditation and its success
In August 2012 and February 2013, the Aged Care Standards Accreditation
agency audited our premises and not only provided Emmy Monash with
accreditation, but also recognised our facility as demonstrating best-practice
industry standards.
Staff Leadership Development Program
The Emmy Monash Staff Leadership Development Program is the latest fruition
of its longstanding partnership with Alzheimer’s Australia. The aim of the
program was to provide staff with the necessary skills to lead and manage, and
to assist in implementing a person-centred approach to care so that it becomes
an integral part of Emmy culture.
Resident and Relative Satisfaction Survey
“It has been an exciting year with a number of projects rolled out; in
particular, the Staff Leadership Development Program has seen a significant
proportion of our workforce in leadership roles enhance their ability to
bring about change. The world of residential aged care is our oyster!”
Margaret Gelberg
Quality Manager
grounds were rated 85% and 92% respectively, demonstrating that Emmy
really is a home away from home.
Extended family satisfaction was even greater than residents, with an overall
rating of 92%. Comments from relatives included, ‘No other aged care provider
even comes close to Emmy’, ‘It’s a lovely Jewish atmosphere, a warm heimish
environment’ and ‘Emmy is a home away from home’. The exceptional results
are the best feedback staff, so committed to creating a warm and caring home,
could receive.
Staff Satisfaction Survey
The workplace culture at Emmy Monash encourages staff initiative and this
is reflected in the impressive results of the Staff Satisfaction Survey, in which
88.6% of staff members said they are satisfied in every aspect of their work
and workplace.
Employee engagement
During April and May 2012, four focus groups were conducted with
Emmy Monash staff across a broad spectrum of roles and responsibilities.
The objectives were to understand the values, perceptions and expectations of
Emmy Monash staff members in the lead up to the development of Hawthorn
Road, as well as acknowledge any concerns they may have. The research
findings are being used to inform recruitment strategies, employee motivation
and engagement and plans for the new Hawthorn Road development.
The annual Emmy Monash Resident and Relatives Satisfaction Survey,
conducted in 2012, showed outstanding results and has positioned Emmy
as one of the leading aged care providers in Victoria. Emmy Monash
continually strives to provide the highest possible quality of care and lifestyle
opportunities for its residents, and these efforts are reflected in the constant
improvement in services and community outcomes.
Overwhelmingly, staff felt supported and part of a team that provides excellent
aged care for Melbourne’s ageing Jewish community. They saw their colleagues
as supportive, competent and trustworthy, and enjoyed working with people
who share similar expectations and standards. Emmy Monash is seen generally
as being ‘one big family’ and its culture is what most employees feel sets it apart
from other aged care providers. All participants have trust in the management
team and Board.
Resident satisfaction with Emmy Monash facilities, staff and the care
provided rose to 91%. Both the support given by Emmy Monash care staff to
help resident spiritual needs and the cultural relevance of activities offered
received satisfaction scores of over 90%, reflecting the care taken to express
Jewish culture and traditions in the Home. Emmy accommodation and its
In the lead up to the Hawthorn Road development, employees were invited to
offer feedback and suggestions for design and layout. All staff had residents
comfort and security at the forefront of their minds when making their
recommendations as well as consideration of what changes would make their
work more effective and productive.
14 | 15
Clinical
Care
With initiatives such as the Staff Leadership Development Program, the Infection
Control Program, the introduction of Self-Directed Learning Packages, 2012/2013
has been an exceptional year for Clinical Care at Emmy Monash.
Staff Leadership Development Program
Conducted as a collaborative pilot project, the course enabled Endorsed Nurses,
Team Leaders and Division 1 Registered Nurses to acquire leadership skills to
apply and implement a person-centered approach to care. The program has
resulted in the development of innovative new clinical care projects as well as
industry recognition from the Aged Care Standards and Accrediting Agency.
Program of Experience in the Palliative Approach
(PEPA)
Two Emmy Monash clinical staff members, Ms Monica Arango (Unit Manager)
and Ms Joy Panong (RN Division 1, Night Duty) were successful in gaining a place
in the esteemed Program of Experience in the Palliative Approach. Commencing
in January 2013, Monica and Joy worked closely with palliative care teams at
Cabrini and Bethlehem hospitals studying the latest clinical practices and their
implementation. As program graduates, Monica and Joy now hold the position
of Palliative Link Nurses at Emmy Monash, whereby they act as consultants in
the end-of-life approach and educate other clinical staff members.
Infection Control Program
2012/2013 saw Emmy Monash take steps forward in its Infection Control
Program with the addition of an external infection control consultant to the
clinical team. Providing training for staff members and conducting regular audits
throughout the home, the external consultant ensures that Emmy Monash
maintains the highest levels of infection control at all times. The outstanding
results from the cleaning, laundry and clinical areas audit conducted in July
2012 by Infection Control Australia reflect the value Emmy Monash and its
staff place on resident safety.
Self-Directed Learning Packages
“The Staff Leadership Development Program resulted in improved work
practices across the nursing team and that is now reflected in a very
effective approach to care.”
Introduced in 2013, Self-Directed Learning Packages ensure that every Emmy
Monash employee understands the official procedures for infection prevention
and control practices. Designed for independent study, the Self-Directed
Learning Packages enable staff to work at their own pace, while on-site
education sessions provided by Infection Control Australia ensure staff are kept
abreast of best practices.
Naomi Bala
Clinical Care Coordinator
16 | 17
Lifestyle
The Emmy Monash dedicated lifestyle team provides a dynamic, stimulating and
vibrant lifestyle program for every area of the Home. Our lively cultural activities
are at the heart of the program, providing an authentic Jewish experience for
residents. Supported by Rabbi Michoel Stern and our wonderful catering team led
by Cynthia Tait, Emmy celebrates all Jewish festivals and traditions, welcoming
families to join in with their loved ones.
This year the Staff Leadership Development Program was effective in establishing
the Montessori program in our Memory Support Unit. This innovative approach in
helping residents living with dementia has already shown remarkable behavioural
and social improvements. We have also instituted a storytelling activity that uses
improvisation to draw on the imagination, and follows the Montessori philosophy
in highlighting a person’s abilities, not lack of abilities.
Our close partnership with the National Gallery of Victoria has reached new
heights with the innovative Memory Support Unit program, Art Down Memory
Lane winning the Lifestyle Category of the esteemed Better Practice Awards,
administered by the Aged Care Standards and Accreditation Agency. Now in its
third year, the Art Down Memory Lane program continues to inspire and elicit
profound memories for our residents living with dementia.
all Chagim. Activities included a ‘My Fair Lady’ Purim Shpiel performed for
community members at the home of Vivienne Fried, an Israeli breakfast on Yom
Haatzmaut, while Yom Hazikaron saw residents commemorate together with
the wider community at the Robert Blackwood Hall, Monash University.
Our residents have enjoyed some wonderful outings, both day and evening as
part of our Out and About program, including visits to the National Gallery of
Victoria, participating in the William Cooper commemorative walk, lunch dates
in trendy cafes about town, concerts and movies.
As part of Emmy Monash’s commitment to bringing youth and seniors
together in the Bridging the Gap program, we have engaged actively with
young people from the Jewish and wider community. We continue to build
and strengthen the special connections which develop between individuals
and respective community organisations.
Our Apartment residents enjoy an exciting, diverse range of activities both inside
and outside of Emmy Monash. This self-directed monthly program reflects the
Jewish calendar, the seasons and Melbourne’s current social and cultural events,
A regular array of holistic activities covers the spectrum of wellbeing, including
physical, creative, intellectual and social.
“The past year has seen the adoption of innovative ideas and programs and
a move into a new era of delivering stimulating person-centred activities.”
Lilian Krupp
Lifestyle Coordinator
The Lifelong Learning Program provides intellectual stimulation over a wide range
of topics. Regular volunteer speakers, experts in their field, and representatives
of community organisations inspire residents. At Emmy Monash, we believe that
you’re never too old to learn, and this year included thought-provoking and
popular discussion groups with greater active participation from our residents.
A radio-style interactive activity, Talk Back Sam - facilitated by Sam Moshinsky;
intergenerational debating with secondary students of Mount Scopus College;
book readings; trivia competitions; and regular facilitated discussions on current
topics form part of our regular program.
The For the Soul program celebrates cultural and religious events. Rabbi Genende,
Rabbi Jacks and our own Rabbi Michoel Stern have provided inspiration before
18 | 19
Life Enrichment Project
The last twelve months in the Life Enrichment Project highlights its continuous
and groundbreaking evolution.
Last year’s Footsteps to Friendships, Pathways to Peace Intergenerational Art
Alliance art exhibition at St Vincent’s Health Community Gallery, which featured
a set of paintings on the theme of migration created in collaboration with Emmy
Monash residents and Wooranna Park Primary School students, has directly shaped
a major undertaking for the Life Enrichment Project this year – The Narrow Bridge.
The Narrow Bridge is the Life Enrichment Project’s most ambitious initiative
yet: a multidimensional drama and film project created entirely by residents
and Wooranna Park Primary School students. Developed through a series of
workshops, it featured Skype sessions, script production, as well as art workshops
to create the backdrop, costumes and props. The Narrow Bridge is truly an
intergenerational experience.
Inspired by the Hebrew song, The Narrow Bridge teaches the audience that we are
all on a narrow bridge of life together and that we can all lean and support each
other regardless of age or situation.
The Life Enrichment Project Music Program has had an incredible 2012/2013. The
Generations in One Voice choir performed at the Hearts and Harmony choir event
at Federation Square and the Courage to Care exhibition among many others. We
have found that working towards public events is an ongoing objective for the
Generations in One Voice choir as a goal-oriented approach adds purpose and
generates excitement for participants.
Drumming and other forms of percussion are now embedded into the Music
Program because of its popularity as well as the positive effects it has for residents
living with dementia. Recent research has found that people who drum are more
connected and synchronised when engaged in a musical activity.
The Sensory Enrichment Program has seen residents from all areas of the Home
take part in deep relaxation sessions that heal the mind, body and spirit. The
weekly program produces beneficial outcomes such as alleviating stress, anxiety,
tension and insomnia. Following guided movements loosely based on concepts
from yoga and qigong, slowing breathing into a synchronised group rhythm or
receiving a calming Reiki massage, Emmy Monash provides a peaceful space for
people to let go of worry and tension.
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andanxiety
to overturn
when involved
in activities.”
assumptions
of what
elderly people are capable of.”
Pamela Bruder
Bruder
Pamela
Life Enrichment
Enrichment Coordinator
Project Coordinator
Life
20 | 21
Community
Community strength is the essence of everything we do at Emmy Monash.
From our dynamic Volunteer Program to Club L’Chaim and partnerships with
schools and community organisations: the Emmy family continues to grow
its connections.
Volunteers
This has been an exciting year for our Volunteer Program, recruiting new
members of all ages and stages of life to strengthen our solid core of volunteers
who have served us tirelessly over the decades and contributed generously in so
many ways. Throughout the year, our committed volunteers at Emmy Monash
have dedicated an astounding 7,600 hours of their time to help our residents,
equal to the hours of four full time staff members per week.
Students, family members, newly-retired baby boomers, former staff members,
professionals and active seniors add their unique skills and experience to
support and enhance our programs. Over the year, we welcomed many youth
volunteers, including secondary and tertiary students on placement. Our
volunteers work in all areas of the Home, attending regularly or episodically
in line with their work/life commitments - they support the full range of
activities on offer.
Our active commitment to the importance of intergenerational engagement
- particularly through our Bridging the Gap program - is evident across the
Home. Our youth volunteering program brings a dimension of energy and
freshness to Emmy life while providing young people with opportunities
to learn from their wisdom and unique history. This program fosters the
development of meaningful relationships through creative art, music, drama
and song as well as active participation together in physical programs .The
highly successful initiative Working Out With Scopus involved walking the
parks of Melbourne, Tai Chi and Conductersize.
Emmy Monash volunteer, Rosemary Korngold was honoured at our annual
Volunteer Party. With wide and varied roles from secretary on the Board, assisting
with reception and managing the Library and Resource Centre, Rosemary’s
contributions to the Home have been all-encompassing and outstanding.
Rosemary also received recognition by the peak aged care industry body,
LASA, where she was a finalist in the highly acclaimed LASA State Awards
for Excellence in Volunteering for her incredible energy and commitment to
Emmy Monash.
Club L’Chaim
Celebrating life is at the core of our exciting new program and Emmy Monash’s
first venture into providing a range of social and cultural opportunities for older
members of our community still living in their own homes has been met with
great success.
Initial events such as our Mitzvah Day (Giving to the Givers, Caring for the
Carers); community Purim Shpiel; theatre outing to Driving Miss Daisy; and
NGV Winter Masterpieces Monet exhibition, have all been eagerly attended
with increasing numbers of active seniors registering their interest. Participant
feedback tells us Club L’Chaim enables them to meet old and new friends, enjoy
organised events and have fun in a creative, fresh environment.
Community partnerships
Our commitment to strengthening our ties with community organisations is
exemplified by the large number of organisations, both in the Jewish and wider
community with whom we work cooperatively and creatively. While these
strong relationships enable us to support quality, innovation and diversity of
our programs, we recognise the importance of our place as a valued member
of our community and the mutual importance of sharing skills and expertise
in a wide variety of areas. We thank all of our community partners: schools,
universities, aged care facilities and synagogues with whom we have worked so
closely and look forward to continuing our close connections into the future.
“Our place and relevance in the
landscape of the Jewish and
wider community is underpinned
by our valued connections with
our partners.”
Maureen Shulsinger
Community Liaison and Volunteer Manager
22 | 23
Jewish
Life
Jewish life is thriving at Emmy Monash. Led by Rabbi Michoel Stern, Emmy
Monash places great importance in upholding Jewish traditional and religious
values as well as the celebration of Jewish culture and festivals.
As part of the Emmy Monash Jewish Life program, Rabbi Stern regularly visits
residents, providing pastoral care as well as emotional support and advice.
A firm believer in the celebration of life, Rabbi Stern endeavours to create a
heimish experience for all Emmy Monash residents at all levels of care. With his
open, warm and caring nature, Rabbi Stern provides our residents with much
needed comfort, offering residents year-round religious and cultural support.
Rabbi Stern believes that each person has a beautiful soul with an amazing history
and greatly enjoys speaking with residents and hearing their personal stories. One
of his greatest rewards is being witness to the warm interactions of residents
and volunteers. Young volunteers attend the services and assist residents in their
religious observance, adding a wonderful energy to the synagogue.
In 2012/2013, Shabbat songs have been sung and the weekly parsha has been a
point of lively discussion among residents. Residents at all levels of care needs have
embraced the quality of Jewish Life offered at Emmy Monash. The Friday night
Shabbat service has been a key highlight for high care residents. It has a deeply
positive effect and enhances the spiritual atmosphere appreciated by everyone.
We greatly appreciate Rabbi Stern’s contribution to life at Emmy. Rabbi Stern’s
endless compassion is an inspiration to families and staff. We feel privileged to
enjoy his services and goodwill across the Home, and for his role as Rabbi at the
Goldschlager Family Synagogue.
“All my life I have attended Shul, so it is great that I can continue to
daven at the Goldschlager Family Synagogue. My Jewish life can
continue at Emmy Monash.”
Josef Rewinson
Resident
24 | 25
Treasurer’s Report
It is with great pleasure that I again present my report as Treasurer of Emmy
Monash Aged Care Inc. for the financial year ended 30 June 2013.
It is pleasing to report that in the past year we have once again been successful in
maintaining almost 100 per cent occupancy of the Home. This has enabled us to
maintain a financial surplus while delivering outstanding levels of care.
As a result of the economic conditions, interest rates have again continued to
decrease and remain low. This has impacted our cash flows, prompting management
to review processes and implement measures to successfully maintain a financial
surplus and therefore the security of the Home.
We continue to focus on managing operating expenses. Our management team
remains committed to strict budgetary constraints, without compromising
professional standards or the high level of care that we provide. In particular, we
are proud of the high standard of our lifestyle program, which has been developed
and enhanced over the past few years.
A significant effort was made by the Home to maintain it’s fundraising. These efforts
have not gone unrewarded and so the continued support of the community must
again be acknowledged. The ongoing generosity is important for us to maintain
our services, enhance and improve our lifestyle programs and thereby uphold our
commitments to our residents.
I again remind our stakeholders that it is an accounting requirement that all
donations received be treated as operating income, even where these donations
may be intended for capital improvements, and not for recurring expenditure. As
in previous years, these amounts have been transferred to a reserve-building fund.
I wish to thank all staff, volunteers and the Board of Emmy Monash for their
continued dedication and support, as well as the community for helping to make
Emmy Monash a leading aged care provider.
Financial statements
Summarised Consolidated Statement of Profit or
Loss and Other Comprehensive Income for the
year ended 30 June 2013
Summarised Consolidated Statement of financial
Position as at 30 June 2013
Revenue
Employee benefits expense
Depreciation and amortisation
Repairs and maintenance expenses
Subcontracting expenses
Food expenses
Electricity and Water expenses
Laundry and Dry cleaning expenses
Medical supply expenses
Other expenses
Finance costs
Profit (loss) before income taxes
Taxation
Profit (loss) for the year
Assets
Current Assets
Cash and cash equivalents
Trade and other receivables
Other assets
Total current assets
Non-current assets
Property, plant and equipment
Investment property
Intangible assets
Total non-current assets
Total assets
Liabilities
Current liabilities
Trade and other payables
Employee benefits
Total current liabilities
Non-current liabilities
Employee benefits
Total non-current liabilities
Total liabilities
Net assets
Equity
Reserves
Retained earnings
Total equity
Consolidated 2013 Consolidated 2012
$$
9,346,6789,085,701
(6,014,602)
(5,819,503)
(854,477)
(861,843)
(247,965)
(171,969)
(347,834)
(337,073)
(286,873)
(279,466)
(133,827)
(124,148)
(103,325)
(100,370)
(210,635)
(188,232)
(911,482)
(852,940)
(51,089)
(35,137)
184,569
315,020
-184,569
315,020
Consolidated 2013 Consolidated 2012
$$
26,738,913
1,365,045
62,161
28,166,119
21,705,693
1,376,111
44,219
23,126,023
11,083,254
18,116,994
3,600,000
32,800,248
60,966,367
11,836,893
17,522,091
3,600,000
32,958,984
56,085,007
38,481,647
533,742
39,015,389
33,929,050
464,269
34,393,319
182,186
182,186
39,197,575
21,768,792
107,465
107,465
34,500,784
21,584,223
10,849,47810,849,478
10,919,314
10,734,745
21,768,792
21,584,223
Mark Hammerschlag
Treasurer
This page is a summary of the full financial report of Emmy Monash Aged Care Inc.
and its Controlled Entity. A copy of the full financial report is available upon request.
26 | 27
Our
Supporters
The Estate of Pawel Sztylerman
Miriam & Frank Tisher & Family
Emmy Monash gratefully
acknowledges the generosity of our
many donors and partners.
Anonymous (2)
Arnhold & Brass Families
Leo & Mina Fink Fund
Felder Family
Eva & Tab Fried
Kastelan & Castelan &
Leighton Family
George & Patricia Kline & Family
Rae & Simon Leivenzon
The Estate of George Hans Reinisch
Silberscher Family
Patron
Pauline Gandel
Patron Donors
Bierman Charitable Trust
Eva & Les Erdi OAM
Josef & Judith Hellen
The Estate of Hilda Loewy
Dina & Mark Munzer
Victor Smorgon Charitable Fund
Platinum Donors
Ellen Bando
Eric Bauer
The Estate of Elise Harry Fischer
The Gandel Family
Judy & Leon Goldman
Family Goldschlager
The Estate of Francis Feri Goodman
Max & Lucyna Kestin & Family
Henry & Dinah Krongold & Family
The Family of Lejb & Ruth Lewi
Frank & Valerie Lobell
Colin & Gillian Mandel
Sonia & Don Marejn
Aurthur & Edith Myrants
Evelyn & Ron Sharp
Greg Rosshandler & Family
Gold Donors
Silver Donors
Anonymous (2)
The Jack Brockhoff Foundation
Henri & Eva De Jong
Gertie Dodge
Ephraim & Susie Ehrmann
Zelman & Diana Elton & Family
Susan & Gary Hearst
Gringlas Family Charitable Trust
Julie & Simon Kessel
Krampel Family
Eve & Jascha Landman
Michele & Graham Lasky
Lyn & Michael Lawrence & Family
Helen & Bori Liberman Family
Lord Mayor’s Charitable Fund
Majtlis Family
David Mandie Family
The Pratt Foundation
The Estate of Eva Reich
Lyn & Irvin Rockman CBE
The Estate of Wolf Rubin
Yoko & Adam Ryan
Judge Nubert Stabey & Rosa Stabey
Wiener Family
Abe & Marlene Zelwer
Bronze Donors
Anonymous (3)
Alter Family Foundation
Ursula Becher & Family
The B’nai B’rith Foundation
Sir Zelman & Lady Anna Cowen
Dubs Family
Ilse & Fred Epstein
Robert & Ruth Epstein
Anne & Alan Faiman
Linda & David Goldberg
Rodney & Deena Goldbloom & Family
Jennifer & Tom Gorog
Grosman Family Foundation
Agota Ivany
Joske/Frey Family
Family of the late Arie Kalman
Stella Graeve & Jenny Klepfisz
Riva & Mory Kiper
Bindy & David Koadlow
Mira & David Kolieb & Family
Kliger Partners
The Estate of Edith Langsam
Nadler Family
Dennis & Fairlie Nassau
Lord Mayor’s Charitable Fund
The Estate of Pejsach Nudelberg
Sam & Ruth Parasol & Family
Gary Peer & Associates
Harry & Rita Perelberg
Sandra & Ian Raizon
William & Rita Rogers
Charitable Foundation
Greg Shalit & Miriam Faine
Family of the late Alma Slawik
Daphne & Harold Saltzman
Sam Smorgon AO & Minnie Smorgon
Spotlight Foundation
The Estate of George &
Georgette Steinic
Sarah Szental
Szykman Charitable Foundation
Karen & Victor Wayne & Family
Family of the late Adele Zamek
Major Donors
Anonymous (9)
Aged Persons Welfare Foundation
Jack & Yvonne Alterwein
Bachrach Charitable Trust
Besen Family Foundation
G Brooke Hutchings Bequest,
managed by Perpetual Trustees
Gerry Bullon & Susie Ashkenazi
Henny Carew
Yehuda & Klara Fishman
The Estate of Alfred Goldschlager
Gross Waddell Pty Ltd
The Estate of William David Herr
Isobell Hill Brown Trust,
managed by Perpetual Trustees
Carol Kennett
Barbara & Barry Landau
Arthur & Marianne Klepfisz
Helen Macpherson Smith Trust
Dani & Arnold Mahemoff
Leon Pakin & Family
Pila Family
Norman F Pollack JP
Harry & Marion Raitman
Julius Rath
Andrew & Judy Rogers & Family
John & Monica Shalit
Gerald & Lorraine Shapiro
Debbie & Stephen Szental Family
Ronny & Sarah Tatarka & Family
Izrael & Gerda Urbach
Sam & Sonia Wajcman & Family
Family of the late Malvine Worth
Simcha Donations
Malva Weisinger’s 90th birthday
Leon Bell’s 90th birthday
Samantha Goston and
Darren Gandel engagement
Jo-Anne Hurwitz and
Steven Gandel engagement
Bernard & Rose Rothschild 65th
wedding anniversary
Mervyn Ruben 60th birthday
Genia Janover birthday
Mary Goldfarb birthday
In Memoriam
Donations
Edo Hellinger (z”l)
Bequests
Estate of Alfred Goldschlager
Estate of Elise Harry Fischer
Estate of Eva Reich
Grants & Program
Sponsorship
Life Enrichment Project
Leo & Mina Fink Fund
Gandel Charitable Trust
Family of the late Arie Kalman
The Kestenberg Family
Jeanne Pratt Drama Program
The Pratt Foundation
Shabbat Kiddush
Abe & Marlene Zelwer
Community Partners
Alzheimer’s Australia
Beth Rivkah Ladies’ College
B’nai B’rith
Bnei Akiva
Centre for Cultural
Diversity in Ageing
Courage to Care
Gary Peer & Associates
Gross Waddell
Jewish Community
Council of Victoria
Jewish Holocaust Centre
Leibler Yavneh College
Monash University
Mount Scopus Memorial College
National Council of Jewish Women
of Australia (Vic) Inc
National Gallery of Victoria
Noel Jones Caulfield
Ohel Chana
RMP Real Estate
Sholem Aleichem College
St Vincent’s Hospital
Community Art Gallery
Swinburne University of Technology
The King David School
WIZO
Wooranna Park Primary School
Yesodei Hatorah College
Yeshivah College
28 | 29
Emmy Monash Aged Care Inc ABN 64 022 404 782
518-526 Dandenong Road, North Caulfield VIC 3161
p 03 8508 9300 f 03 9509 6176 e [email protected]
www.emmymonash.asn.au