Brazilian Insurance Industry

Transcription

Brazilian Insurance Industry
Annual Report
Social Balance
Sheet
2010
Index
Presentation
4 Great and New Challenges
6 Itaipava Letter
11
12
16 19 25 Chapter I
Regulation and Supervision, Institutional Representation and Education
Bodies of the Brazilian Insurance Industry
National System of Private Insurance
Supplementary Health System
Institutional Representation of the Insurance Market
National School of Insurance
Chapter II
29 30 30 33 The Brazilian Insurance Market
New Concept
Operation Structure by Segments, Groups and Branches
Data from the Market Operations
Chapter III
41
42
55
58 59 71 74 76 81 CNSeg – The Institutional Representation of the Insurance Market
National Confederation of General Insurance, Private Pension and Life, Supplementary Health and Capitalization Companies (CNSeg)
Executive Board of Governmental Affairs
Superintendence of Management and Finances
Superintendence of Institutional and Consumer Affairs
Superintendence of Communication and Events
Legal Superintendence
Technical Superintendence
Central of Services and Protection to Insurance
Chapter IV
91 FenSeg – The General Insurance Segment
92 The Good Expectations of the General Insurance
Chapter V
111 FenaPrevi – The Personal Coverage Segment
112 The First Months of the New Management
Chapter VI
125 FenaSaúde – The Supplementary Health Segment
126 A Year of Important Achievements
Chapter VII
147
148
FenaCap – The Capitalization Segment
In Constant Innovation
Chapter VIII
157
158
DPVAT – The Insurance of the Traffic
A Brazilian Achievement
Social Balance Sheet 2010
167
Social Balance Sheet – General Insurance, Private Pension and Life, Supplementary Health and Capitalization Market
Presentation
Great and New Challenges
The year 2010 was marked by great and new challenges for the Brazilian
insurance industry. More than that, it pointed out the guidelines in order that
we may pursue the sustainable growth of the market during the next years,
reaffirming its importance for the socioeconomic development of the Country
and increasing the dialogue channels with the society in general.
We are indeed living a new era, where the more efficient exchange with the
consumer becomes the significant guide for the insurance segment. The year
in which was celebrated the 20th anniversary of the Consumer Protection
Code was also the first of acting of the Committee on Consumption Relations,
created by CNSeg, and also of two conferences held whose discussions aimed
at achieving the improvement of the approach and communication with the
consumer.
This position could not be different, when we extended the discussion about
the real possibilities for growth of the insurance industry before new scenarios
that have been built in the country.
The rise of the C and D classes should introduce more than 100 million of
consumers within the market, who need to know and to learn about the
insurance culture. The challenge, now, is to create more simple and suitable
products to this public. It means to open new distribution channels and to
invest in the adoption of financial education programs that motivate people to
conscious and ethical consumption, essential base for establishing the habit
for savings.
The economic progress of the more popular classes, combined with other
issues, made a positive impact on the market segments. In 2010, all portfolios
grew and the insurance market ended the year with cash flow of around R$179.3
billion, representing a 12.78% growth if compared to 2009 and achieving a
5.05% participation of the Brazilian Gross Domestic Product (GPD).
As significant as to present the market bottom line, is to be aware of the volume of
payments effected by the insurance companies to society through indemnities,
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surrenders and benefits. The Social Balance Sheet attached to this Report,
an important indicator of the social role performed by the companies, shows
very relevant numbers. It reveals that there has also been an expressive growth
in the investments made by the companies in the human resources segment
and social responsibility actions. These results confirm that we are increasingly
committed to operating as great generators of benefits to the society.
In 2010, the strength union amongst the major representatives of the market was
decisive to prevent that the plan to create a state-owned insurance company
would come through. CNSeg acted with determination and gave evidence of
its importance as reference in the dialogue with the market, the society and the
Government, in protecting the interests of the market and associates.
In the next years, growth of the insurance industry and its contribution to the
national economy will be even greater. The World Cup in 2014, the Olympics in
2016 and the works of the Growth Acceleration Program (PAC) should stimulate
the guarantee insurance segment and turn Brazil into the market of greatest
businesses perspectives for the insurance companies around the world.
In order that we may consistently take advantage of all the opportunities that
arise it is necessary to work hard aiming at improving our products, practices
and relationship with the target public.
Generate knowledge, valorize the market importance and always dialogue with
the society will be the aims that we will pursue during this long journey, so that
to accomplish the mission and the goals set forth in the Itaipava Letter. The
continuous effort to create a national insurance policy is associated to that. We
are full consciousness of the many challenges and troubles we will face, but
there is any doubt whatsoever that we are on the right way.
Jorge Hilário Gouvêa Vieira
President of CNSeg
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Itaipava Letter
The Executive Board of the National Confederation of General Insurance, Private Pension and Life,
Supplementary Health and Capitalization Companies (CNSeg) met in Itaipava, Rio de Janeiro, discussed its
identity and aims, defining the goals that reflect the Market needs translated into actions which, under the
President management, will lead the Confederation to the guide intended for, namely:
1. It is Mission of CNSeg to promote the development of the General Insurance, Private Pension and Life,
Supplementary Health and Capitalization Market, aiming at satisfying the Brazilian citizens needs, by
supporting and strengthening of its Associates, representing them before Society and Government;
2. In the accomplishment of its Mission, CNSeg, as the most important representative entity, is liable for
coordinating the actions of its Federations and unifying its interests before Society, Government and,
especially, regulatory agencies of the Market;
3. The CNSeg action aims:
a) The increasing participation of the Market in the Brazilian economics;
b) The promotion of the Insurance, Private Pension, Supplementary Health and Capitalization in all of their
aspects, making clear to Society its role as promoters of the development, representatives of the progress
and participants of the future;
c) The incentive and use of Practices and Behaviors that distinguish the Market;
d) The inclusion of new consumers for products and services of the Market, especially by supporting to the
development of new insurance coverages and new operational patterns;
e) The promotion to research and to generation of knowledge in the Market, establishing partnerships with
the National School of Insurance and other Education Centers in Brazil and Abroad, for the knowledge
development actions and political, social and economical use of products and services by its Associates
and Affiliates;
f) The cooperation with the regulatory agencies, with the purpose to improve the Regulatory Milestone of
the Market, particularly in seeking its simplification and consequent reduction of costs, for the benefit of
the consumer;
g) The development of studies and maintenance of databases for shared use by its Associates and
Affiliates;
h) The systematic prevention and fight against the abuse and fraud in operations of the Insurance Industry;
i) The identification and facing of the inhibitor factors to growth of the Market;
j) The strengthening of the Market in all of its segments, considering the plurality of the companies that
operate in such sector.
4. For the attainment of its objectives, CNSeg shall seek the professionalization of its management,
implementing immediately the following measures:
a) Modify its Articles of Incorporation in order to change the current Executive Board into a Board of
Directors;
b) Create, in its structure, the position of Executive Director subordinate to the President of CNSeg, who will
be in charge of putting into effect the operations of CNSeg.
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5. In the next three years, the current Management of CNSeg shall:
a) Promote clarification programs, for the public in general, of products and services offered by the
Market;
b) Develop campaigns to valorize the mark “SEGURO” before Society, determining CNSeg as the
representative body of the Market;
c) Carry out studies aiming at proposing amendments to Market Law, mainly as regards the review of the
Decree-Law no. 73/66;
d)Consolidate the Council of Ethics as supervision body for complying with the standards of ethical behavior
by the Associates and as precursor environment for the self-regulation of the Market;
e) Review the structure of management of the Central of Services, aiming at expanding and improving the
services provided to Associates and its Affiliates;
f) Implement, in its structure, the creation of a development sector for supporting its own initiatives and
those of its Associates and Affiliates.
g) Support the agri-business, financial and environmental risks management, by developing the Rural
Insurance, Credit and Guarantee Insurances, and Environmental Insurances, substituting the Government
in the analysis, underwriting and supervision of such risks, calculating previously their probable extents
and indemnifying their actual effects;
h) Participate in the initiatives whose purpose is to implement the Microinsurance;
i) Review the standard of state representation of the Confederation;
j) Establish an internal program for the development of its staff.
Due to the importance of this meeting, the Principals of CNSeg who attended the event of Planning sign this
document so-called “Itaipava Letter”, where are listed the major milestones approved.
Itaipava, RJ, August 21st, 2010.
Patrick Antônio Claude de Larragoiti Lucas
Jayme Brasil Garfinkel
Marcio Serôa de Araujo Coriolano
Marco Antonio Rossi
Ricardo José da Costa Flores
Antonio Cássio dos Santos
Nilton Molina
Alexandre Malucelli
Antonio Eduardo M. de Figueiredo Trindade
Luis Emilio Maurette
Luiz Tavares Pereira Filho
Mário José Gonzaga Petrelli
Paulo Miguel Marraccini
Pedro Cláudio de Medeiros B. Bulcão
Pedro Pereira de Freitas
Pedro Purm Junior
Renato Campos Martins Filho
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Annual Report
2010
9
Chapter I
Regulation and Supervision,
Institutional Representation and
Education Bodies of the Brazilian
Insurance Industry
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National System of Private Insurance
The National System of Private Insurance is
composed by the National Council of Private
Insurance (CNSP), the Superintendence of
Private Insurance (SUSEP) and the companies
with authority to operate with private insurance,
reinsurance, capitalization, open private
pension entities, also including the insurance
and reinsurance brokers, as provided for
the Decree-Law no. 73, dated November
21st, 1966, subsequently amended by the
Decrees-Law nos. 296/167 and 168/1967,
Laws nos. 10.190/2001 and 8374/1991 and
Complementary Laws nos. 126/2007 and
137/2010.
The planning for the private insurance
policy, the establishment of its rules and the
supervision of the operations in the Brazilian
market are under exclusive authority of the
Federal Government.
National Council of
Private Insurance (CNSP)
The National Council of Private Insurance is
composed by the Minister of Finance, who
chairs it, the Superintendent of SUSEP and
the representatives of the Ministry of Justice,
Ministry of Social Security, Brazilian Central
Bank and Securities Commission.
It may be highlighted the following activities
under exclusive authority of the CNSP:
• Regulate the constitution, organization,
operation and supervision of those who
perform activities subordinate to the National
System of Private Insurance, as well as the
application of sanctions provided for;
• Determine the general characteristics
for the insurance, open private pension,
capitalization and reinsurance agreements;
• Establish the general guidelines for the
reinsurance operations;
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• Be aware on the appeals against decision of
SUSEP;
• Set forth the constitution criteria of the
insurance, capitalization, open private
pension and reinsurance companies,
stipulating the legal and technical limits of
the corresponding operations;
• Regulate the brokerage of the market and
the broker profession.
Council of Appeals of the
National System of Private
Insurance, Open Private
Pension and Capitalization
(CRSNSP)
The Council of Appeals of the National System
of Private Insurance, Open Private Pension
and Capitalization is a collective body, part
of the basic structure of the Ministry of
Finance, established in October, 1998 by the
Provisional Presidential Decree-1689-5 that
amended the Law no. 9.649 of May from
the same year. Its purpose is to try, in last
administrative instance, the appeals against
decisions of SUSEP. CRSNSP is composed
by six effective members, and their deputies,
being one representative of the Ministry of
Finance, as President, one representative of
SUSEP, one representative of the Secretariat
of Economic Law of the Ministry of Justice, one
representative of FENASEG, one representative
of FenaPrevi and one representative of
FENACOR. A Counsel to the Federal Treasury
also acts in the CRSNSP, holding a position on
the appeals and providing legal assistance to
the President of the Council in the decisions.
The meetings of the Council are public and
require the quorum of, at least, two-thirds of its
members.
Superintendence of Private Insurance (SUSEP)
The Superintendence of Private Insurance is
an Autarchy bound to the Ministry of Finance,
whose duty is to regulate and to supervise the
markets of insurance, open private pension,
capitalization, reinsurance and the qualified
Brokers.
create ways for improving the corporate
governance of entities of the sector. Amongst
such changes, it may be highlighted the
implementation of a supervision based on risk
and the introduction of new solvency rules for
the market.
It is managed by a Board of Directors,
composed by the superintendent and four
directors. The Board is also formed by,
without voting right, the Secretary-General
and the Attorney General. The Board is liable
for establishing the general policies of the
Autarchy, aiming at organizing the activities of
the market; complying with and enforcing the
CNSP resolutions; and approving instructions,
circulars and opinions of guidance on matters
under its authority.
The normative proposed by SUSEP and
approved in the CNSP that amend several
questions related to the financial strength
of the market supervised are amongst the
important measures taken in 2010. One of
the resolutions approved by the CNSP refers
to the modernization of some rules in regard
to the criteria for investments by the insurance,
private pension, capitalization and reinsurance
companies. As set forth in the text, operations
with derivatives are permitted only to protect
the portfolio.
The superintendent chairs the Board, whose
duties are also to perform the management
acts of the Autarchy and its representation
before Government and society.
The superintendence of SUSEP has been
chaired up to April, 2010 by Armando Vergilio
dos Santos Junior, who resigned the position
to run for election for the Chamber of Deputies,
being substituted by Paulo do Santos.
In December, 2010, the composition of the
Board of SUSEP was the following:
Superintendente
Paulo dos Santos
Diretor Técnico
Alexandre Penner
Diretor de Autorizações
Murilo Matos Chaim
Diretor de Fiscalização
Paulo Roberto Fleury Araújo
Diretora de Administração
Vera Lucia Ribeiro Barreto Paes
Secretário-Geral
Eduardo Hitiro Nakao
Procurador-Geral
Luciano Portal Santanna
In the last three years, SUSEP has been
carrying out relevant changes in its regulatory
performance, aiming at being in accordance
with the best international practices of control
and supervision of the insurance market,
in order to promote transparency and to
Oriented by the lessons from the 2008 financial
crisis, all the operations with derivatives
became to be filed in systems of record and
financial settlement of assets authorized by
the Brazilian Central Bank and the Securities
Commission, being prohibited to carry out
operations in the modality “without collateral”.
Other normative published refers to the capital
requirements with the purpose of solvency.
According to the international practices of
supervision, from January of 2011 all the
insurance companies must have additional
capital to cover credit risks, also existent in
reinsurance and retrocession operations that
are tools used by the insurance companies to
risks transfer.
The exposition to real estate has been limited,
at the same time that it has been sought to
exclude intangible and other assets such as
works art and precious stones.
In 2010, the insurance market presented
a 17.58% growing compared to 2009,
overcoming easily the Brazilian GDP oscillation.
The Country has been also working to
introduce the microinsurances, products that
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aim at benefiting the low-income population.
Microinsurance will be the major tool for
the social and financial inclusion of about
100 million people currently not covered by
insurances.
In March of 2010, SUSEP founded the
Permanent Special Committee, joining the high
direction of the Autarchy and the main leaders
of the market, with the purpose to analyze the
economic moment of the insurances and to
propose alternatives to increase the growth
and development of the supervised markets.
In December of the same year, the Board
of SUSEP approved the Strategic Planning
for the period from 2011 to 2015, with the
main definitions to achieve, at the end of this
period, the view of future “to be recognized by
excellence in the supervision and promotion of
the markets supervised”.
SUSEP Restructuration
With the publication of the Decree
no.7.049/2009, the Superintendence of
Private Insurance has initiated the process
of organizational restructuration, so that to
adjust the structure of positions and duties
to its tasks. Add to 34 new commission-paid
positions, this will strengthen the performance
of SUSEP before insurance consumers and
people in general, according to statutory
provision associated with the hiring of 136
new servants through competitive civil-service
examination, who have taken office during the
period from October to December, 2010.
The major changes made include the
extinction of former Departments and the
creation of eight General Coordination Offices,
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streamlining, better structuring and distributing
the technical and occupational activities
performed so far. The four Directions, which in
the previous model had not direct hierarchical
bound with the technical sectors, became
legally liable for specific duties and authorities,
separated into the segments of Supervision,
Technical, Authorization and Management, as
follows:
• In the Direction of Authorizations (DIRAT) are
allocated the General Coordination Offices
of Registration and Authorizations (CGRAT)
and of Products (CGPRO);
• In the Technical Direction (DITEC) is the
General Coordination Office of Solvency
Monitoring (CGSOA), in charge of monitoring
liabilities and assets, property and risks
inherent to the insurance transactions;
• In the Direction of Supervision (DIFIS) are
the General Coordination Office of Direct
Supervision (CGFIS) and the new General
Coordination Office of Trials (CGJUL), where
it will be administered and tried all the
sanctioning administrative processes;
• In the Direction of Management (DIRAD),
are the General Coordination Offices
of Management, (CGADM), of Planning
(CGPLA), and of Information Technology
(CGETI);
• In the structure of the Cabinet, reporting
directly to the Superintendent, were the
Internal Audit, the Disciplinary Body, the
Federal Attorney’s Office bound to SUSEP
and the General Office, which embodied the
Customer Service, expanded in this new
model with the purpose to provide best
service to the insurance consumer and the
people in general.
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ASIMP
AUDIT
COAUD
ERGDF
Secretariat
Litigious Cases –
Judicial
Litigious Cases –
Administrative
COGER
Cases – Consults,
Corporate Affairs And
Special Regimes
ASTEC
DIRAT
COSEC
Cases –
Administrative Affairs
ASTEC
DIRAD
PA Department
Head (FG – 1)
MG Department
Head (FG – 1)
DICAL
DIATE
CODIN
SP ADM. (101.1)
CODOC
RS ADM.(101.1)
COATE
SEGER
DIIRE
SECRETARIAT
Attorney
General
TECHNICAL
ASSISTANT
Execution Bodies –
Counsel To The Federal
Government
Coordination
COPAC
ASPAR
SECRETARIAT
ASTEC
GABIN
SUPERINTENDENT
ASTEC
DIFIS
CRSNSP
CNSP
ASSISTANT
COLEGIATE
ASSISTANT
CORIN
ASTEC
DITEC
DIPAM
Supplementary Health System
The Law no. 9.656/98 defines Health Care
Plan Provider as the Legal Entity constituted
under the modality of civil association or
business corporation, cooperative or selfmanagement entity, operating product, service
or contract for continued services or coverage
of care costs at pre or post established
price, for undetermined term. Its purpose is
to ensure, without financial limit, the health
care, by the faculty of access and service
by health practitioners or services, freely
chosen, part or not of the accredited, agreed
or referenced network, aiming the medical,
hospital and dental care, payable fully or
partially at the expense of the agreed operator,
upon reimbursement or direct payment to
the provider, on account and order of the
consumer.
The Supplementary Health segment includes
the following operation modalities:
• Benefits Administrator: legal entity that
proposes the contract of group plans as
offeror or that provides services to legal
entities that contract private and group
health care plans;
• Self-management: entities that operate
health care services or companies that
through its human resources department are
liable for the private health care plan of their
active and retired employees, pensioners
and former employees and corresponding
family groups, as well of the participants
and dependents of associations of natural
persons or legal entities, foundations, trade
unions, professional associations or similar;
• Medical Cooperative: non-profit civil
society of persons, constituted as set forth
in the Law no. 5.764/71 (General Law of the
Cooperatives), that operates private health
care plans;
• Dental Cooperative: non-profit civil society
of persons, constituted as set forth in the
Law no. 5.764/71 (General Law of the
Cooperatives), that operates exclusively
dental plans;
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• Philanthropy: non-profit entities that
operate private health care plans and that
obtained Certificate of Philanthropic Entity
issued by the National Council of Social
Care (CNAS) and Declaration of Federal,
State or Municipal Utility issued by qualified
agencies;
• Group Medicine: companies or entities that
operate private health care plans, unless
those classified in the previous modalities;
• Group Odontology: companies or entities
that operate solely dental plans, unless
those classified in the previous modalities;
• Specialized Health Insurance Company:
insurance companies authorized to
operate health insurance, in its Articles of
Incorporation whereof should prohibit the
operation in any other lines of insurance.
In 2001, the Law no. 10.185 required the
insurance companies that have already
operated in the health insurance segment
would change into specialized insurance
companies, becoming subject to a new
regulatory and supervision structure bound
to the Ministry of Health, jointly with other
modalities of private health plans operators.
Council of Supplementary
Health (CONSU)
Established by the Law no. 9.656/98 and
subsequently amended by the Decree no.
4.044, dated December 6th, 2001, the Council
of Supplementary Health is collective body
part of the regimental structure of the Ministry
of Health, being composed by the Ministry of
Justice – who chair it -, the Ministry of Health,
the Ministry of Finance and the Ministry of
Planning, Budget and Management, and also
the President of ANS, as Secretary of the
meetings. The authority of CONSU is to carry
out the following activities:
• To establish and to supervise the
enforcement of policies and general
guidelines of the supplementary health
segment;
• To approve the ANS management
agreement;
• To supervise and to monitor the ANS
actions and operation;
• To set general guidelines for the constitution,
organization, operation and supervision of
the products’ operators companies referred
to in the Law no. 9.656/98;
• To deliberate on the creation of technical
chambers, of advisory nature, so that to
subsidize the decisions.
National Agency of
Supplementary Health (ANS)
Established by the Law no. 9.961, dated
January 28th, 2000, ANS is autarchy governed
by special regime, bound to the Ministry of
Health. Its mission is to promote the defense
of the public interest in the supplementary
health care, regulating the operators from
different segments, including in respect of their
relationships with providers and consumers,
contributing thereby for the development of the
health actions in the Country. Their authorities
that may be highlighted are the following:
• To propose policies and general guidelines
to the National Council of Supplementary
Health (CONSU) for regulation of the
supplementary health sector;
• To establish quality and coverage
parameters and indicators in health care
for the services provided by the operators
themselves and those provided by third
parties;
• To establish standards of reimbursement to
the Single Health System;
• To regulate the concepts of pre-existent
disease and injury;
• To define, with purpose to apply the Law
no. 9.656/1998, the segmentation of the
operators and administrators of private
health care plans, in compliance with their
peculiarities;
• To decide on the establishment of the sub
segmentations to the types of plans defined
in the Items I to IV of the Article 12 of the
Law no. 9.656/1998;
• To authorize readjustments and reviews of
the pecuniary considerations of the private
health care plans, according to the general
parameters and guidelines determined jointly
by the Ministry of Finance and the Ministry of
Health;
• To promulgate rules and standards to
send economic-financial information by
the operators, aiming the ratification of the
readjustments and reviews;
• To supervise the activities of the operators of
private health care plans and to oversee that
the rules relevant to their operation are being
complied with;
• To become joined to the consumer
protection bodies, aiming the effectiveness
of the protection and defense of the
consumer of private health care services,
complying with the set forth in the Law no.
8.078, dated September 11th, 1990.
Supplementary Health
Chamber (CAMSS)
Advisory nature body of the structure of ANS,
as per the Law no. 9.961/2000, whose main
purpose is to promote the discussion of
relevant themes for the supplementary health
sector in Brazil, in addition to subsidize the
ANS decisions. The Supplementary Health
Chamber is composed by the following
members:
• the CEO of ANS, or his/her deputy, as
President;
• one Director of ANS, as Secretary;
• one representative of the following Ministries:
Finance, Social Security, Work and Job,
Justice, and Health;
• one representative of each body and
entity as follows: National Council of
Health; National Council of State Health
Secretaries; National Council of Municipal
Health Secretaries; Federal Medical
Council; Federal Dental Council; Federal
Council of Nursing; Brazilian Federation of
Hospitals; National Confederation of Heath,
Hospitals, Establishments and Services;
Confederations of the Santas Casas de
Misericórdia, Philanthropic Hospitals and
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Entities; National Confederation of Industry;
National Confederation of Commerce;
Workers’ Central Labor Union; Trade Union
Council; Social Democracy Trade Union;
National Federation of Private Insurance
and Capitalization Companies (FENASEG),
succeeded by the National Federation
of Health (FenaSaúde); Brazilian Medical
Association;
companies; dental services cooperatives
that operate in the supplementary segment;
• two representatives of the following entities:
consumer protection, associations of
consumers of private health care plans,
entities of people with special needs and
pathologies.
Collegiate Executive Board
• one representative of each entity as follows:
The decisions in the ANS are made by
the Collegiate Executive Board, whose
composition in December, 2010 was the
following:
self-management segment of health care;
group medicine companies; medical
services cooperatives that operate in the
supplementary health; group odontology
Maurício Ceschin
Eduardo Sales
Leandro Reis Tavares
Chief Executive Officer
He joined ANS in November, 2009 when he has taken position as
Director of Sectorial Development. In April, 2010 he became to
accumulate the position as CEO, succeeding Fausto Pereira dos Santos.
Director of Products Rules and License
Since Augus, 2010, succeeding Alfredo Luiz de Almeida Cardoso.
Director of Supervision
In July, 2006 he has taken the first term as Director of Supervision, to
where he returned in August, 2010 for his second term.
Acting Director of Management
Since October, 2010, succeeding Hésio de Albuquerque Cordeiro.
Director of Operators License Rules
He joined ANS in November, 2009 when he has taken position as
Director of Supervision, where remained up to August, 2010 when
became holder in the position as Director of Operators Rules and
License.
Acting Director of Sectorial Development
ANS Organization Chart
PRESI - Presidency
DIFIS
SECEX – Executive Secretariat
DIPRO
DICOL – Collegiate Executive Board
OUVID
DIOPE
DIDES – Direction of Sectorial Development
AUDIT
DIGES
DICOL
DIOPE – Direction of Operators Rules and License
DIFIS – Direction of Supervision
ANS
PPCOR
ORG.
VINC.
DIDES
DIPRO – Direction of Products Rules and License
SEGER – Secretariat General Related Bodies
PROGE
Bound Bodies
OUVID – Ombudsman Service
SEGER
PRESI
CEANS
AUDIT – Internal Audit
PPCOR – Disciplinary Body
CAMSS
SECEX
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DIGES – Direction of Management
PROGE – Federal Attorney’s Office in the ANS
CEANS – Committee on Ethics
CAMSS – Supplementary Health Chamber
Institutional Representation of the
Insurance Market
National Confederation of General Insurance,
Private Pension and Life, Supplementary Health
and Capitalization Companies (CNSeg)*
CNSeg, established in August, 2008, is an
entity of associative nature, while Fenaseg
remains as higher level representation entity,
of trade union nature, associated to the
National Confederation of the Financial System
(CONSIF).
The action of CNSeg aims at:
•
• The increasing participation of the Market in
•
•
•
•
the Brazilian economics;
The promotion of the Insurance, Private
Pension, Supplementary Health and
Capitalization in all of their aspects, making
clear to society its role as promoters of
the development, representatives of the
progress and participants of the future;
The incentive and use of practices and
behaviors that distinguish the Market;
The inclusion of new consumers for
products and services of the Market,
especially by supporting to the development
of new insurance coverages and new
operational patterns;
The promotion to research and to generation
of knowledge in the Market, establishing
•
•
•
•
partnerships with the National School of
Insurance and other education centers
in Brazil and abroad, for the knowledge
development actions and political, social and
economical use of products and services by
its associates and affiliates;
The cooperation with the regulatory
agencies, with the purpose to improve
the Regulatory Milestone of the Market,
particularly in seeking its simplification and
consequent reduction of costs, for the
benefit of the consumer;
The development of studies and
maintenance of databases for shared use by
its associates and affiliates;
The systematic prevention and fight against
the abuse and fraud in operations of the
insurance industry;
The identification and facing of the inhibitor
factors to growth of the Market;
The strengthening of the Market in all of its
segments, considering the plurality of the
companies that operate in such sector.
* Full Report on Chapter III
National Federation of General Insurance (FenSeg)*
FenSeg is intended for developing specific
activities of the lines of insurance whose
segment is referred to as “general insurance”.
Its purpose is to bring together and to represent
its associates, even before Government,
seeking to strengthen the economic segments
it represents and its relations with society, so
that to contribute to the economical and social
development of the Country. Its purposes are
the following:
• Exercise the political and institutional
representation of the general insurances
segments;
• Promote the permanent defense of the
interests of the segment represented in the
market, government, institutions of the civil
society and further entities;
• Represent the associates judicial or
extrajudicially;
• Act in the creation and improvement
of laws, rules and regulations that
increase the efficiency of the economic
sector represented, upon interaction and
cooperation with authorities and institutions
of the civil society, in the scope of its
operations;
19
• Establish and implement policies aiming
• Promote the disclosure of the sector actions
• Support and develop actions in order to
• Promote and hold events;
• Form and coordinate Technical Committees
the market development, in the scope of its
operations;
put into effect public and private policies of
interest by the represented sector;
• Promote the integration amongst the associates;
• Indicate or nominate representatives in the
public and private agencies, in the scope of
its operations;
• Develop research and projects, in the scope
of its operations;
• Develop program for training, qualification
and professional certification;
• Divulge relevant information to the
and produce material for disclosure and
enhancement of the institutional image;
and Working Groups;
• Enforce the Code of Ethics and put into
effect self-regulation actions;
• Meet the requests made by its associates to
guide initiatives or arrangements related to
the performance of their own activities;
• Create and keep the required structures in
order to achieve their goals and meet the
associates needs.
* Full Report on Chapter IV
associates on topics about its operations;
National Federation of Open Private Pension and Life (FenaPrevi)*
FenaPrevi is a non-profit civil association that
congregates and represents companies and
entities that compose the segments of open
private pension and life acting in the country,
in addition to similar or fellow institutions that
operate in the regional or national scope.
In December of 2010, FenaPrevi counted on
79 permanent associates, amongst them, 64
insurance companies and 15 non-profit open
private pension entities.
We present below the View, the Mission and
the Values of FenaPrevi:
View of Future
Being an independent institution, recognized
and valued by the associates, market and
community, contributing for the personal
insurance and private pension segments.
Mission
Contribute for developing of the personal
insurances and private pension segments,
representing institutionally its associates within
the regulatory bodies, market and community.
Values
• Focus on the Associates: perform actions in
consonance with strategic interests, listening
20
to and respecting their needs and analyzing
their impacts in the companies;
• Continuous Excellence: work focused on
strategic goals, creating alternatives that
bring tangible benefits and results to the
associates;
• Transparent Communication: make
available information that add value,
working seamlessly with the associates and
community;
• Teamwork: develop actions jointly with
the associates, respecting differences and
interests of the sector;
• Respect for Diversity: develop and sponsor
actions that respect and valorize the
individual and cultural differences;
• Ethics: preserve our values, through
rectitude as independent institution, aiming
the associates and community interests;
• Commitment to Community: build credibility
by means of responsible action and in
concert with the values of FenaPrevi;
• Innovation and Creativity: develop
innovative and creative solutions for the
sector challenges.
* Full Report on Chapter V
National Federation of Supplementary Health (FenaSaúde)*
The President Marcio Serôa de Araujo
Coriolano took position in the Federation in
March, 2010, succeeding the then President
Heráclito Brito de Gomes Junior, for a term
that will end in 2012.
FenaSaúde, representation entity of the
operators of supplementary health plans,
congregates business groups that act in this
segment. Among other duties, FenaSaúde
is liable for defending the stabilization of the
regulatory milestone of the supplementary
health, diagnosing problems, stimulating
discussions on sector challenges and
identifying effective solutions for the market
expansion. The entity shoulders the mission
to make society conscious on the importance
of the supplementary health for Brazil. This is
the summary for the goals of FenaSaúde, entity
established in February of 2007, with principal
business office in Rio de Janeiro.
The supplementary health segment faces
huge challenges. On the one side, there is
a long regulatory agenda by the ANS, what
requires attention in respect of the several
provisions that may affect seriously the market.
On the other side, in health it may be noted
an increasing inclusion of new technologies,
intended by people and with relevant impacts
on the costs.
FenaSaúde, within its role of institutional
representation before society and government,
valorizes the ideas and aims convergence
amongst its associates, seeking a more
balanced, efficient an capable sector to satisfy
the population wishes, with the peculiarities of
each company respected.
The union for these goals makes the
Federation an acting and increasingly
recognized entity as sound institution in the
market defense.
Within this context, the mission of FenaSaúde
is contribute to consolidation of the health
care private market, sharing experiences
and appraisals of common interest themes,
elaborating proposals for the growth of the
market and strengthening itself as institutional
representation of the private operators of
supplementary health.
The values of FenaSaúde are the following:
• Be an important representation channel of
the associates, through common ideas,
proposals and tools for the valorization
and sustainability of the private activity of
health care and best practices to serve the
population beneficiary;
• Appreciate the associates, respecting and
embracing their diversity and freedom of
opinion;
• Provide the best conditions within its reach
in order to keep the associates informed on
key issues of common interest;
• Keep permanent forums of discussions,
exchange of experiences, production of
knowledge and development of proposals
regarding care, economic and financial,
legal, technical and operating aspects of the
supplementary health care sector;
• Seek permanently the teamwork,
encouraging the participation of all the
associates;
• Keep agility in the works development of
with well-scaled operational structures to
meet the associates needs;
• Aim constantly the seamlessness in the
communication with the society;
• Encourage practices of citizenship and
social responsibility.
* Full Report on Chapter VI
21
National Federation of Capitalization (FenaCap)*
FenaCap is the entity of institutional
representation of the capitalization companies,
recognized by the society and its associates,
with capacity to promote the capitalization
bond as economical and social development
instrument.
Among other objectives, Fenacap promotes
the permanent defense of the segment
interests; represents the associates, judicial
or extra-judicially; acts in the creation and
improvement of laws, standards and rules that
increase the efficiency of this economic sector.
It is also in charge of performing studies and
projects, promoting diffusion of actions of the
sector as well of improving the institutional
image of the market, and also contributing
to the training, qualification and providing
professional certification.
*Full Report on ChapterVII
State Trade Unions*
The trade unions remain affiliated to Fenaseg,
that even with the creation of the CNSeg,
continues existing as entity of trade union
representation. The non-profit Open Private
Pension Entities are joined in a single National
Trade Union, which is affiliated to FenaPrevi.
List of Trade Unions:
Trade Union of Private Insurance, Reinsurance,
Open Private Pension and Capitalization
Companies of the State of Santa Catarina
President: Paulo Lückmann
Companies of the States of Rio de Janeiro and
Espírito Santo
President: Luiz Tavares Pereira Filho
Trade Union of Private Insurance, Open Private
Pension and Capitalization and Reinsurance
Companies of the States of Minas Gerais,
Goiás, Mato Grosso and Distrito Federal
President: Luciano Macedo de Lima
Open Private Pension and Life, Supplementary
Health and Capitalization Companies of the
States of Bahia, Sergipe and Tocantins
President: Antonio Tavares Câmara
22
Companies of the States of Paraná and Mato
Grosso do Sul
President: João Gilberto Possiede
Trade Union of Private Insurance,
Capitalization, Reinsurance and Open Private
Pension Companies of the State of Rio Grande
do Sul
President: Júlio César Rosa
Trade Union of Insurance, Open Private
Pension and Capitalization of the State of São
Paulo
President: Mauro César Batista
Companies of the State of North and Northeast
President: Múcio Novaes de Albuquerque
Cavalcanti
National Trade Union of Open Private Pension
Entities
President: Francisco Alves de Souza
National Federation of the Insurance Brokers (FENACOR)
The National Federation of Private Insurance
and Reinsurance Brokers, Capitalization,
Open Private Pension and Insurance
and Reinsurance Brokerage Companies
(FENACOR), is a higher level trade union
entity, recognized by the Ministry of Labor and
Employment, by the State Trade Union Letter
issued on March 21st, 1975, that represents
judicial and extra-judicially 26 Affiliated
Trade Unions, in the Federation Units, and
whose essential aim is protect and defend
the interests of the economic category it
represents, before private entities and public
authorities.
Affiliated to the National Trade Confederation
in Goods, Services and Tourism (CNC), the
Federation also has as mission cooperate
with the public authorities in the studies and in
looking for solutions to the problems related to
the category and the insurance market; and
provide technical and legal assistance to the
affiliated Trade Unions, including technical
and operational advice to policyholders and
beneficiaries of DPVAT Insurance, through its
network of affiliated Trade Unions and its state
offices.
Further, by authorities delegation of SUSEP,
FENACOR is liable for the examination of
applications for professional registration of
insurance brokers for General Insurance, Life,
Capitalization and Open Private Pension, for
the enrollment changes and also the reenrollment of natural persons and legal entities,
held every three years, since 2002.
Full Executive Board
The Full Executive Board for the 2010/2014
term is composed by the following members:
President
Vice-President
Vice-President
Vice-President
Vice-President
Vice-President
Chief Secretary
Treasurer Director
Armando Vergílio dos Santos Júnior
Robert Bittar
Paulo Roberto Sousa Thomaz
Roberto Silva Barbosa
Celso Vicente Marini
Nelson Peixoto Feijó Filho
Joaquim Mendanha de Ataídes
Cláudio Simão
State Vice Presidencies
In order to expedite the compliance with request
made by Trade Unions and practitioners around
the Country and thus increasing the performance
reach of the entity, FENACOR created five
State Vice Presidencies. Currently, the state
Vice Presidents are Geraldo Cavalcante Ramos
(North), Carlos Alberto Valle (Northeast); Dorival
Alves de Sousa (Midwest), Leôncio de Arruda
(Southeast), and Odair Roders (South).
Political Committee
The purpose of the Committee is protect the
interests of the category represented in Brasília
or even in state or local forums. It is composed
by five representatives, the Presidents of the
following Trade Unions: Rio Grande do Sul
(Celso Marini) and Distrito Federal (Dorival
Alves); the deputy of the Executive Board
of SINCOR Goiás (Jair Cunha); the DirectorSecretary of FENACOR (Joaquim Mendanha)
and the Vice President of FENACOR (Roberto
Barbosa).
Code of Ethics
The creation of the Category Code of Ethics
aims at disseminating amongst Brazilian
population the ethical principles that guide
the professional behavior of the brokers and
brokerage companies when conducting
business. It is an important step towards
the self-regulation, since State Committees
of Ethics were also created to be liable for
deciding by the trial court, the information of
irregularities committed by insurance brokers
within their jurisdiction.
The National Committee of Ethics, established
by FENACOR, will be liable for deciding by the
court of appeals. This judgment will be sent
to the Superintendence of Private Insurance
(SUSEP), in order to be taken the steps
provided for in law
Digital Certification
Since 2005, FENACOR, in partnership with
SERASA, is confirmed as Certifier Agency, and
it may issue Digital Certificates – FENACOR.
23
Certificates Issued
Natural Persons
Legal Entities
Total
Number
%
Number
%
Number
%
FENACOR
2,329
54%
2,890
55%
5,219
54%
CA. Oper. SERASA
1,964
46%
2,400
45%
4,364
46%
Total
4,293
100%
5,290
100%
9,583
100%
System of Trade Union Management Expertise (SEGS)
Program implemented in partnership with
National Trade Confederation in Goods,
Services and Tourism (CNC) that encourages
the management expertise development of the
Federations and Trade Unions affiliated to the
Sicomercio, by criteria based on fundamentals
of the National Quality Award (PNQ).
Entities Certified
SEGS Performance
2008 2009
Trade Unions affiliated to FENACOR
26
26
Trade Unions affiliated to SEGS
23
25
Trade Unions certificated in the SEGS
18
24
Acting Brokers
The category of insurance brokers is present around the country, totalizing 69 thousand brokers,
being 42,4 thousand natural persons and 26,8 legal entities, which operate in general insurance
and also in life insurance. Amongst the Brazilian regions with larger penetration, we highlight the
Southeast region.
Acting Brokers
Natural Persons
Number
Legal Entities
%
Number
Total
%
Number
%
Life
13,888
33%
6,473
24%
20,361
29%
All Lines of Insurance
28,581
67%
20,395
76%
48,976
71%
Total
42,469
100%
26,868
100%
69,337
100%
Acting Brokers by Region
Natural Persons
%
Number
Total
%
Number
%
North
1,031
2%
696
3%
1,727
2%
Northeast
4,116
10%
2,424
9%
6,540
9%
Midwest
2,254
5%
1,739
6%
3,993
6%
27,861
66%
17,047
63%
44,908
65%
South
7,207
17%
4,962
18%
12,169
18%
Total
42,469
100%
26,868
100%
69,337
100%
Southeast
24
Number
Legal Entities
Established in 1971, the National School of
Insurance has as mission to spread teaching,
research and knowledge in insurance. The
institution meets the Brazilian professionals
needs through continued education, assisting
them to face a hard competitiveness market
Executive Board
President
Robert Bittar
Executive Director
Director of Research and
Development
Claudio Roberto Contador
State Director of São Paulo
João Leopoldo Bracco de Lima
Director of Education
Nelson Le Coq
(até novembro de 2010)
Administrative and
Financial Superintendent
Paola Casado
Commercial Superintendent
Henrique Berardinelli
In 2010, the National School of Insurance
gave continuity to the investments intended
for expanding its activities all over the national
territory, leading the professional qualification
of the sector to all the regions of the Country.
The institution has succeeded in its strategy.
All in all have been accounted more than 36
thousand attendances in lectures, seminars
and other educational programs developed by
the School, in several cities.
Once more, the 14 state unities of the entity
have been decisive in the accomplishment of
the programs, being that four representations
received improvements of infrastructure:
Ribeirão Preto, Santa Catarina, Rio Grande do
Sul e Distrito Federal.
In several cities the partnerships with trade
unions and education institutions have been
kept, especially to hold lectures and the
Course for Insurance Brokers Qualification.
During 2010, 42 cities received qualification
classes of brokers, the same number of
2009. At the end of the year, taking into
account courses and examinations, 5,969 new
qualifications have been granted, considered
the three phases of the course – Capitalization,
Life and Pension, and Other Lines of Insurance.
In 2010 the Graduation in Administration with
Emphasis in Insurance and Pension graduated
its octave and ninth class in Rio, and the
second and third in São Paulo, closing the year
with 281 graduates, considering the two cities.
In October, the Federal Official Journal
published ordinance of the Ministry of
Education, recognizing the graduation in Rio de
Janeiro. The Ministry of Education and Culture
evaluation granted degree four, considering the
scale up to five.
The Executive MBA in Insurance and
Reinsurance, created in 2008, remains
obtaining great acceptance of the sector and
today is the main option for professionals
seeking expertise. Totally, nine classes are
ongoing, being five in Rio de Janeiro, three in
São Paulo and one in Goiânia that graduated
its first class. The MBA ended the year with
278 postgraduate.
Other two postgraduate courses that deserve
highlight are Insurance Management – Life
and Pension and Specialization in Insurance
Management. The both have been given in the
closed modality, respectively for employees
from Bradesco Vida e Previdência, in São
Paulo, and from Par Corretora de Seguros
(former Fenae Corretora), in Brasília.
In Rio de Janeiro there was an expressive
increase in the number of closed technical
courses, including with company of other
sectors. As samples of this trend were the
CPM Braxis that is among the 10 world largest
companies of information technology, and
Light that provides electricity services.
Also in the education area, the distance
learning modality made possible the
qualification of professionals who live in places
where the School does not count on state
25
unity. With the support of new tools and of a
methodology that prioritize the personalized
service, 3,649 students participated in the
activities of distance learning modality, a 80%
increase comparing with 2009.
Other activities that have been shown growth
every year are the lectures – given in the big
capitals and in small cities – and the seminars.
Together, such events have been attended
by more than 15 thousand participants, in 91
different cities.
In the editorial area, the School remained as
reference in the publication of titles relating to
insurance, capitalization, open private pension,
reinsurance and risk. Throughout the year,
25 new works were launched, and published
six editions of the “Cadernos de Seguro”, the
main technical magazine of the market, which
circulates continuously for 30 years.
Created in 2009, the website Tudo Sobre
Seguros (www.tudosobreseguros.org.br)is
a milestone in the communication between
the insurance market and the people that
interact with it, mainly customers and press.
Addressed to the society in general, the
website has as purpose clarify doubts on the
several insurance modalities.
The environment seeks the interactivity with
the internet user by means of two windows:
“Fale conosco” and “Pergunte ao especialista”.
The simplest questions are answered by a
26
permanent team and complex questions count
on the assistance of market technicians.
In the section “Fases da Vida” are detailed all
the products related to every stage of the life,
with links intended for the children, students,
single, married, divorced and people of the
third age.
The website contents is updated periodically,
with the inclusion of information about the
several modalities of insurance. Weekly, a
new theme is raised in the section “O Seguro
Cobre?” and the more sound texts are
reviewed or included every two months, in
average.
During the year have been performed
countless campaigns by e-mail, relating facts
of impact such as floods, terrorist attacks and
disasters, to the respective coverages, always
intended for the specific areas of the site.
In 2010, Tudo Sobre Seguros presented an
expressive growth, reaching peaks of up to
4,500 access per day and more than 60,000
visits in November, with average of 48.000
visitors in the last three months of the year.
Upon a great effort of disclosure and
acculturation, the propose is that, gradually,
the site will consolidate as reference for the
sector and also for all the people who have not
a direct relation with the insurance market, but
use its products and services.
Chapter II
The Brazilian Insurance
Market
29
New Concept
The Brazilian insurance market acts in the
following segments: general insurance;
personal; open private pension, capitalization;
and supplementary health, achieving not only
the specialized insurance companies in health,
but all the modalities of operating companies.
Having in mind that insurance is a way of
risks management used primarily for financial
protection against events whose occurrence,
frequency and severity are uncertain, we
understand as opportune the increase of the
“insurance operations” concept, so that to
comprehend the supplementary health providers.
Such our vision is strengthened by the fact
that, in addition to offer access to hospitals,
private clinics and skilled professionals, as the
insurance companies specialized in health, the
providers of the further modalities of health
plan are also regulated and supervised by
ANS, apply the prudential and solvency rules,
the risks mutuality and underwriting concepts
in their activities and have in FenaSaúde their
higher body of institutional representation.
This concept change reflects the importance
that our segment has currently in the Country
economics, as the relevant participation in the
GDP that has already surpassed the baseline
of 5% when evaluating in terms of income.
In order to enable the comparison with
information made available in previous reports,
we present the data regarding to income and
to income as GDP percentage, under two
views: the “extended view”, based on this new
concept, and the “traditional view”, where only
the health insurance companies are considered
as part of the Brazilian insurance market.
Operation Structure by Segments,
Groups and Branches
To operate in the insurance market the
insurance companies shall be constituted as
corporation, with registered shares (Laws nos.
6.404/1976 and no. 10.303/2001). The license
to operate is granted by SUSEP Superintendent,
in compliance with the Ordinance no. 151 of the
Ministry of Finance, dated June 23rd, 2004 or by
ANS, if health insurance companies and further
health plan providers.
The companies controlled by SUSEP are
authorized to operate in general insurance
(Non Life), Life or in the both. Companies
authorized to operate solely in Life may also
commercialize pension plans, according to the
Complementary Law no. 109/2001.
SUSEP, when regulating the insurance
companies products offer, classify them in 92
30
branches, separated into 16 groups, included
in three great segments: general insurance;
personal, including the operations of open
private pension; and capitalization.
The general insurance segment is composed
by 12 groups that include 77 branches. Within
such segment are classified the risks coverage
insurances that comprehend goods and
properties, and their related responsibilities.
In the personal segment, and within the
Life and Personal Accident group, which is
composed by 12 branches, VGBL stands
out; in Pension group are included two types
of plans, of PGBL and the traditional plans.
The segment encompasses all the operations
related to life insurance in general, annuity
constitution and supplementary retirement.
The capitalization is the segment that
provides a tool to assist the population in
the effort to accumulate short and long
term financial reserves in order to constitute
savings, combined to the playful aspect of the
drawings.
General Insurance Segment
Motor Group
0520 - Personal Accidents Coverage for
Passengers of Land Motor Vehicles
0523 - Liability - Interstate and International Land Transit Carrier
0524 - Extended Guarantee/Mechanical
0525 - Green Card
0526 - Popular Motor Insurance
0531 - Vehicles
0544 - Liability - International Transit Carrier (Cargo)
0553 - Facultative Motor Liability
Property Group
0111 - Traditional Fire Policy
0113 - Glasses
0114 - Homeowners
0115 - Theft/Robbery
0116 - Comprehensive Condominium Coverage
0118 - Comprehensive Business Coverage
0141 - Loss of Profits
0143 - Fidelity Bond
0167 - Engineering Risks
0171 - Miscellaneous Risks
0173 - Bankers Blanket Bond
0176 - Miscellaneous Risks – Combined Plans
0195 - Extension of Property Guarantee
0196 - Named and Operational Risks
DPVAT Group
0588 - DPVAT Convention 1 (Categories 1, 2, 9 and 10)
0589 - DPVAT Convention 2 (Categories 3 and 4)
Home/Housing Group
1066 - Home - SFH
1068 - Home - Outside SFH
Cargo (Goods in Transit) Group
0621 - National Cargo
0622 - International Cargo
0627 - Liability - Interstate and International Land Transit Carrier
0632 - Liability - International Transit Carrier (Cargo)
0638 - Liability - Railways Transit Carrier (Cargo)
0652 - Liability - Air Transit Carrier (Cargo)
0654 – Liability – Land Transit Carrier (Cargo)
0655 – Liability – Cargo Diversion
0656 – Ship Owner’s Liability
0658 – Liability – Multimodal Transit Operator
Financial Risks Group
0739 - Financial Guarantee
0740 - Private Obligations Guarantee
0745 - Public Obligations Guarantee
0746 - Rental Guarantee
0747 - Public Concessions Guarantee
0750 - Legal Guarantee
0775 - Guarantee
Credit Group
0819 - Export Credit - Commercial Risk
0848 - Internal Credit
0849 - Export Credit
0859 - Export Credit - Political Risk
0860 - Domestic Credit - Commercial Risk
0870 - Domestic Credit - Personal Risk
Liability Group
0310 - Directors and Officers Liability (D&O)
0351 - General Liability
0378 - Professional Liability
Hull Group
0433 - Marine
0435 - Aviation
0437 - Hangarkeepers Liability
0457 - DPEM (Compulsory “no-fault” bodily injury
insurance for boats’ owners)
Rural Group
1101 - Agricultural Insurance without FESR Coverage
1102 - Agricultural Insurance with FESR Coverage
1103 - Farming Insurance without FESR Coverage
1104 - Livestock Insurance with FESR Coverage
1105 - Aquiculture Insurance without FESR Coverage
1106 - Aquiculture Insurance with FESR Coverage
1107 - Forest Insurance without FESR Coverage
31
1108 - Forest Insurance with FESR Coverage
1109 - Insurance in respect of the Rural Product Coverage
1130 - Farming Building and Products
1161 - Agricultural
1162 - Rural Property and Goods on Lien - Private Financial Institutions
1163 - Rural Property and Goods on Lien - Public Financial Institutions
1164 - Bloodstock and Livestock
1165 - Comprehensive Forest
1198 - Life Insurance of the Rural Producer
Special Risks Group
0234 - Oil & Gas Risks
0272 - Nuclear Risks
0274 - Satellites
Other Insurances Group
1279 - Insurances Abroad
1299 - Branch Offices Abroad
Personal Segment
(Life+PA+Pension)
Life Group
0977 - Credit Life Insurance
0980 - Educational Insurance
0990 - Random Events
0991 - Individual Life
0992 - Individual VGBL
0993 - Group Life
0994 - Collective VGBL
0997 - Group Life/Collective Personal Accident
Personal Accident Group
0936 - PCHV (loss of flight license due to disability)
0969 - Tourism
0981 - Personal Accident - Individual
0982 - Personal Accident - Collective
Pension Group
PGBL Traditional Plans
32
Segment
Regulated by ANS, the supplementary health
segment which guarantees to people the
access to private medicine – hospitals, clinics
and skilled practitioners –, is composed by
three branches: individual; business group; and
group per adherence (“associations”).
The companies interested in operating in the
supplementary health segment, as insurance
company, must be skilled, as set forth in the
Law no. 10.185, of 2000. The activities of the
further modalities of health plan providers are
similar to those of the insurance companies,
because they are based on the same
insurance concepts: risk assessment and
prudential rules.
Health Group
Medical and Hospital
Odontological
Institutional Representation
The companies may be affiliated to the sectorial
Federations according to their acting field:
• National Federation of General Insurance
(FenSeg): 67 insurance companies
• National Federation of Open Private
Pension and Life (FenaPrevi): 79 permanent
associates, amongst them are 64 insurance
companies and 15 non-profit open private
pension entities
• National Federation of Supplementary
Health (FenaSaúde): 27 associates, being 12
insurance companies specialized in Health,
12 group medicine and 3 group dentistry
• National Federation of Capitalization
(FenaCap): 11 capitalization companies
Data from the Market Operations
The Brazilian insurance market ended the year
of 2010 with 1,785 acting companies. From
this number, 129 are insurance companies,
being 31 life and pension insurance companies
and 13 specialized in health. There are also 28
open private pension entities (EAPCs), 1,614
health plans providers and 14 capitalization
companies.
Income
In 2010, the market accounted a total of
R$183.89 billion in premiums, contributions
and capitalization bonds. A figure that
represented 14.24 growth compared to
R$160.96 billion in 2009.
The most significant growth (17.94%) was
recorded in the Personal, Life and Pension
segment, which earned global revenue of
R$ 61.76 billion, against R$ 52.37 billion in the
previous year.
With up or down slight indexes fluctuations
this good performance also repeated in
the other segments of the market: 14.47%
in the General Insurance; 10.82% in the
Supplementary Health segment; 16.60% in
the Capitalization segment.
The major branches as regards income –
VGBL and Motor – presented a growth of
21.81% and 15.26%, respectively, in the year
of 2010. The following branches, due to their
individual increase, have also highlighted:
Home/Housing (21.87%), Property (20.08%)
and Cargo (16.80%).
DPVAT insurance, with total premiums
exceeding R$2.89 billion, recorded a 7.92%
growth in 2010.
Between 2005 and 2010 the production of
the market recorded accumulated growth of
94.57%, as result of the global growth for the
Personal segment (122.63%), for which VGBL
competed significantly (212.14% growth in
the period), whose production jumped from
R$11.76 billion in 2005 to R$36.70 billion in
2010, keeping a steady growth trajectory in
the period.
Even on Personal segment, deserve to be
highlighted the Personal Accident insurances,
that accumulated a growth of 123.82% from
2005 to 2010, with income going from R$1.30
billion to R$ 2.92 billion.
In this same period, the General Insurance
segment registered accumulated growth of
66.96%, when going from a production of
R$22.55 billion in 2005 to R$ 37.65 billion in
2010. A marked growth of 343.04% deserves
highlight in the financial risks branch, with
production of R$202.8 million that jumped to
R$898.5 million and also in the rural insurance,
that accumulated growth of 279.63%, with
production going from R$ 269.4 million to
R$ 1.02 billion last year.
Even on General Insurance segment, regarding
the total volume of business, the Motor branch
keeps leading the production since 2005. It
accounted a premiums income of R$20.05
billion in 2010 against R$12.13 billion in 2005
- a growth of 65.38% in the period. Following,
the Property branch stands out, going from a
production of R$4.51 billion in 2005 to R$7.79
billion in 2010, with 72.85% accumulated
growth within the period.
In the same date range, the Supplementary
Health segment grew from a production of
R$37.31 billion to R$72.69 billion, representing
an accumulated increase of 94.85%. As
regards the Capitalization segment production
it jumped from R$6.91 billion in 2005 to
R$11.78 billion in 2010, an accumulated
growth of 70.48% within the period.
33
Income, Contributions and Premium Revenue - 2005-2009-2010
Segments / Groups
Motor
Values in R$ thousand
2005
2009
2010
% Variation
2010/2005
% Variation
2010/2009
12,125,057
17,398,186
20,052,338
65.38%
15.26%
Hull
474,317
548,336
571,932
20.58%
4.30%
Credit
481,177
426,684
426,153
-11.44%
-0.12%
1,952,805
2,683,869
2,896,385
48.32%
7.92%
405,811
906,874
1,105,235
172.35%
21.87%
DPVAT
Home/Housing
Property
4,505,843
6,486,165
7,788,497
72.85%
20.08%
Liability
452,946
632,850
750,099
65.60%
18.53%
Special Risks
210,518
235,056
172,703
-17.96%
-26.53%
Financial Risks
202,805
867,937
898,499
343.04%
3.52%
Rural
269,436
1,023,597
1,022,846
279.63%
-0.07%
Cargo
1,471,519
1,686,007
1,969,231
33.82%
16.80%
Other
13
22,552,247
32,895,562
37,653,919
66.96%
14.47%
Individual / Group Life / CPA / Other
6,941,134
11,142,077
12,796,024
84.35%
14.84%
Personal Accident
1,304,491
2,540,825
2,919,772
123.82%
14.91%
VGBL
11,759,004
30,132,802
36,704,259
212.14%
21.81%
PGBL
4,476,975
5,201,848
6,083,284
35.88%
16.94%
Traditional Plans
3,261,613
3,352,583
3,260,340
-0.04%
-2.75%
27,743,217
52,370,136
61,763,678
122.63%
17.94%
7,912,489
12,403,605
13,979,366
76.67%
12.70%
Other Modalities
29,393,431
53,187,078
58,710,914
99.74%
10.39%
Supplementary Health Segment
37,305,920
65,590,683
72,690,280
94.85%
10.82%
6,910,339
10,104,143
11,780,949
70.48%
16.60%
94,511,723
160,960,523
183,888,825
94.57%
14.24%
Personal Segment
Insurance Companies Specialized
in Health
Capitalization Segment
Insurance Market,
Private Pension, Supplementary
Health and Capitalization
Source: SUSEP’s Statistical Data System (SES) - 2010/12 Base and ANS.
Income by Segment – Extended View
6%
20%
General Insurance
Personal
Capitalization
34
40%
34%
Income by Segment – Traditional View
10%
11%
General Insurance
30%
Personal
Capitalization
49%
Income of the Insurance Market in Relation to GDP
insurance market participation was equivalent
to 4.40%, that is, there was an accumulated
growth of 17.54% of the insurance market
participation in the GDP during the last five
years.
In 2010, with a global production of R$183.89
billion, the Brazilian insurance market
participation in the GDP represents 5.17%
of the R$3.554 trillion in goods and services
produced in Brazil during 2010. In 2005, the
Income of the Insurance Market in Relation to GDP
Income*
Year
Participation relating to GDP (%)
Nominal GDP
(R$ million)
Traditional View
Extended View
Traditional View
(R$ million)
Extended View
(R$ million)
2005
65,118
94,512
2,147,239
3.03
4.40
2006
73,695
107,014
2,369,484
3.11
4.52
2007
84,334
127,579
2,661,344
3.17
4.79
2008
95,076
144,322
3,004,881
3.16
4.80
2009
107,773
160,961
3,143,015
3.43
5.12
2010
125,178
183,889
3,554,436
3.52
5.17
* Insurance Premiums, Retained Contributions, and Retained Revenue and Capitalization
4.40
3.03
4.79
4.52
3.11
3.17
3.16
5.17
5.12
4.80
3.43
Sources: SUSEP, ANS, IPEADATA and CNSeg/SISCORP
3.52
Traditional View
Extended View
2005
2006
2007
2008
2009
2010
35
Income in relation to Inflation
Between 2006 and 2010, the Brazilian insurance market registered 94.6% of income growth, but
the inflation in Brazil, measured by IPCA, accumulated increase of 33.22%. In 2010, considering an
inflation of 5.91%, the insurance market increased its income in 14.2%.
Income x Inflation – Extended View
Growth 2006-2010
Growth 2010
Accumulated
Income Growth
2005
2009
2010*
Insurance Market
94,511,723
160,960,523
183,888,825
14.2%
7.9%
94.6%
46.0%
14.2%
7.9%
22,552,247
32,895,562
37,653,919
14.5%
8.1%
67.0%
25.3%
10.8%
4.6%
Personal Segment
27,743,217
52,370,136
61,763,678
17.9%
11.4%
122.6%
67.1%
17.4%
10.8%
37,305,920
65,590,683
72,690,280
10.8%
4.6%
94.8%
46.3%
14.3%
7.9%
6,910,339
10,104,143
11,780,949
16.6%
10.1%
70.5%
28.0%
11.3%
5.1%
100
125,79
133,22
IPCA – Accumulated Index
Nominal Actual
Annualized
Nominal Actual Nominal Actual
Sources: SUSEP, ANS, IPCA/IBGE (Suma Econômica) and CNSeg/SISCORP
Claims, Benefits and Surrenders
Measured in percentage, the loss ratio of the market in 2010 (66.54%) was below the index
reported in the previous year (69.92%), while in values with a sum of R$ 89.27 billion paid in claims,
benefits and surrenders, it has been accounted a growth of 7.33% over the sum paid in 2009
(R$83.17 billion).
2009
% Variation 2010/2009
Earned
Income (*)
Claims/
Benefits/
Surrenders
Loss Ratio
Earned
Income (*)
Claims/
Benefits/
Surrenders
Loss Ratio
Earned
Income (*)
Claims/
Benefits/
Surrenders
General
Insurance
27.238.868
16.399.620
60.21%
30.932.656
17.820.805
57.61%
13.56%
8.67%
Personal
Insurance
15,925,860
4,916,449
30.87%
18,163,115
5,227,234
28.78%
14.05%
6.32%
12,802,639
4,556,437
35.59%
14,186,157
4,845,212
34.15%
10.81%
6.34%
Open Private
Pension
3,123,221
360,012
11.53%
3,976,958
382,022
9.61%
27.34%
6.11%
Supplementary
Health
66,045,252
53,757,038
81.39%
73,395,181
58,030,450
79.07%
11.13%
7.95%
Capitalization
9,737,078
8,100,281
83.19%
11,678,841
8,192,177
70.15%
19.94%
1.13%
Total Market
118.947.058
83.173.387
69.92%
134.169.793
89.270.667
66.54%
12.80%
7.33%
Segments
Life + PA
* Earned Income
36
2010
= Earned Premium + Earned Revenues from Pension + Earned Revenues from Capitalization
Source: SISCORP (SUSEP and ANS)
Earned Income 2010
8.7%
23.1%
General Insurance
Personal
13.5%
54.7%
Capitalization
Claims, Benefits, Surrenders and Drawings 2010
9.2%
20.0%
General Insurance
5.9%
Personal
65.0%
Capitalization
Technical Reserves
The insurance, open private pension,
supplementary health and capitalization
operations play a crucial role in the constitution
and administration of long term domestic
savings that are important and needful
components to the economic and social
development of the Country.
When administrating this increasing domestic
savings, reflected in the balance of technical
reserves, it may be noted another relevant role
played by the market, the prudent investment
of these funds in assets to offer safety and
liquidity, so as to be able to comply full and
timely with the contractual commitments to
customers.
In 2010, the technical reserves of the Brazilian
insurance market accumulated the amount
of R$ 290.9 billion, value above 20.79% if
compared to the value of R$240.8 billion in
2009.
In order to illustrate, it is worth mentioning
some samples of technical reserves that
the companies should constitute monthly,
according to the market segment, from
regulations enacted by SUSEP and ANS:
• Unearned Premiums; Premiums
Complementary; Premium Insufficiency;
Mathematic for Accrued Benefits; Losses
Payable; Losses Incurred But Not Reported
(IBNR); Mathematic for Benefits Granted;
37
• Mathematic for Benefits to be Regularized,
Surrenders and/or Other Values to be
Regularized, Events Incurred but Not
Reported, Accrued Benefits, Benefits
Granted, Administrative Expenses, Risks
Fluctuation, Contributions Insufficiency,
Unexpired Risks, Premiums Complementary,
Technical Surplus, Financial Surplus,
Financial Fluctuation;
• Mathematic for Surrender; Administrative;
Drawings to be Effected; Profit Commission
of Active Bonds; Contingencies; Bonds
Surrender; Drawings Payable; Profit
Commission of Inactive Bonds;
As much the technical reserves collateral as
the companies’ equity have their investment
regulated by the National Monetary Council
(CMN Resolutions 3.308/2005, 3.358/2006
and 3.557/2008), upon prudential rules that
consider the diversification and the risks
involved.
Technical Reserves
Segments
Insurances and Pension
Capitalization
Total – Market
% Variation
2010/2009
2009
2010
217,368,777
262,515,826
20.77%
8,536,885
11,144,713
30.55%
14,937,575
17,254,549
15.51%
240,843,237
290,915,087
20.79%
Collateral Investments
In the fixed-income segment, the funds should
be invested individual or cumulatively, up to
100% in government bonds and investments
funds whose portfolios are represented solely
by such bonds. Up to 80% of the funds
may be invested in private bond as Bank
Deposit Certificate (CDB) and Bank Deposit
Receipt (RDB). Up to 10% in investment funds
classified as external debt funds, constituted
as open condominium.
In the variable income segment, the investment
of the funds is limited from 3% to 49% of all
the investments, individual or cumulatively,
38
depending on the following issues: nature of
the characteristics of the shares issued by
companies, subscription bonus, subscription
receipts and deposits certificates from first-line
companies, in addition to investment funds
quotas in shares of the mentioned companies.
In the real estate segment, up to 8% of the
funds should be invested in urban real estate.
In 2010, the companies of the Brazilian
insurance market kept the conservative policy of
investments for their technical reserves, which
remain invested, mostly, in government bonds.
Investments of Technical Reserves of the Insurance Market 2010
1%
18%
Fixed-Income Investment Fund
Investments Funds Quotas - Government Bonds
National Treasury Notes
Other Fixed-Income Investments
46%
14%
Variable Income
0,0% Real Estate
21%
Equity
In 2010, the consolidated equity of the market achieved R$84.4 billion, representing a growth of
13.92%% in relation to the year of 2009, when such number was R$74.1 billion.
Equity
Segments
% Variation
2010/2009
2009
2010
Insurances and Pension
45,731,219
52,719,407
15.28%
22,498,419
25,519,555
13.43%
5,875,192
6,182,132
5.22%
74,104,830
84,421,095
Capitalization
Total – Market
13.92%
Total of Investments
In 2010, the total of investments in the insurance market achieved R$375.3 billion, a sum equivalent
to 10.56% of the GDP. This representativeness emphasizes the relevance of the insurance market
for the economy, as well as its growth of 19.17%, against the year of 2009, reveals its great potential
to promote the economic and social development of the Country.
Values in R$ million
% Variation
2010/2009
Accounts
2009
2010
Investments
314,948
375,336
19.17%
Technical Reserves
240,843
290,915
20.79%
74,105
84,421
13.92%
3,143,015
3,554,436
13.09%
10.02%
10.56%
Equity
Nominal GDP
Participation in the GDP
0.54 pp
39
Chapter III
CNSeg
The Institutional Representation
of the Insurance Market
41
National Confederation of General
Insurance, Private Pension and
Life, Supplementary Health and
Capitalization Companies (CNSeg)
With principal business office in the City of
Rio de Janeiro, the National Confederation
of General Insurance, Private Pension and
Life, Supplementary Health and Capitalization
Companies (CNSeg) was formed on August
20th, 2008, by vote of the 4 Federations:
FenSeg, FenaPrevi, FenaSaúde and FenaCap.
CNSeg is entity of associative nature, while
Fenaseg, established in 1951, remains as the
entity of higher level representation, of trade
union nature, associated with the National
Confederation of the Financial System (CONSIF).
Institutional Representation of the Insurance Market
42
On March 30th, 2010, it was held the election
for the executive board of CNSeg, with single
plate headed by Jorge Hilário Gouvêa Vieira,
who succeeded the president João Elisio
Ferraz de Campos. The solemnity where the
new executive board took office was held on
April 15th, 2010, 18h30 pm, at Hotel Sofitel, Rio
de Janeiro.
committed to draw up the Strategic Plan of
CNSeg for 2010/2013 period, when have been
made the following decisions: The Board,
elected by General Meeting, now referred
Board of Directors; it was established the
Executive Board to manage the operation of
CNSeg; and it was approved the establishment
of the Center of Studies and Plans, whose
purpose is to develop mid and long term
plans aligned with the interest of the insurance
industry.
On August 20th and 21st, the new executive
board met in Itaipava, Rio de Janeiro,
General
Meeting
Audit
Committee
Board of
Directors
Higher
Council
Council of
Ethics
Council of
Management of
CESER
Presidency
Advisory
Center of
Studies
and Plans
Executive
Board
Board of
Governmental
Relations
Administrative
and Financial
Superintendence
Superintendence
of Communication
and Events
Superintendence
of Institutional and
Consumer Affairs
Legal
Superintendence
General
Superintendence
of the Central of
Services
Technical
Superintendence
43
Board of Directors
President Jorge Hilário Gouvêa Vieira
Sul América Companhia Nacional de Seguros
1st Vice President Patrick Antônio Claude de Larragoiti Lucas
Founding Vice Presidents Jayme Brasil Garfinkel
Porto Seguro Cia. de Seguros Gerais
Bradesco Saúde S.A.
Marco Antonio Rossi
Bradesco Seguros S.A.
Brasilcap Capitalização S.A.
Vice Presidents Antonio Cássio dos Santos
Mapfre Vera Cruz Seguradora S.A.
Nilton Molina
Mongeral AEGON Seguros e Previdência S.A.
Directors Alexandre Malucelli
J. Malucelli Seguradora de Crédito S.A.
Antonio Eduardo Márquez de Figueiredo Trindade
Itaú Seguros S.A.
Liberty Seguros S.A.
Icatu Seguros S.A.
Allianz Seguros S.A.
Sinaf Previdencial Cia. de Seguros
American Life Companhia de Seguros
Pedro Purm Junior
Zurich Brasil Seguros S.A.
Guests
44
Escola Nacional de Seguros
Higher Council
President
Permanent Members
Acacio Rosa de Queiroz Filho
Chubb do Brasil Cia. de Seguros
Antonio Cássio dos Santos
Carlos dos Santos
Alfa Seguradora S.A.
Federico Baroglio
Generali Brasil Seguros S.A.
Francisco Caiuby Vidigal
Marítima Seguros S.A.
Jorge Estácio da Silva
Prudential do Brasil Seguros de Vida S.A.
José Castro Araújo Rudge
Itaú Vida e Previdência S.A.
José Roberto Marmo Loureiro *
Metropolitan Life Seguros e Prevdência Privada S.A.
Marco Antonio Rossi
Icatu Seguros S.A.
Nilton Molina
American Life Companhia de Seguros
Pedro Purm Junior
Thierry Marc Claude Claudon
Caixa Seguradora S.A.
Higher Council - Honorables
Alberto Oswaldo Continentino de Araújo
Eduardo Baptista Vianna
João Elisio Ferraz de Campos
José Américo Peón de Sá
Representatives of the State Trade Unions
João Gilberto Possiede
Sindicato das Empresas de Seguros Privados, de
Ressegurros, de Previdência Complementar e de
Capitalização nos Estados do Paraná e
Mato Grosso do Sul
Júlio César Rosa
Sindicato das Empresas de Seguros Privados, de
Ressegurros, de Previdência Complementar e de
Capitalização no Estado do Rio Grande do Sul
* up to October, 2010
45
Audit Committee
Permanent Members
Haydewaldo Roberto Chamberlain da Costa
Laênio Pereira dos Santos
Sul América Seguros de Pessoas e Previdência S.A.
Lúcio Antonio Marques
Companhia de Seguros Previdência do Sul
Deputy Members
José Maria Souza Teixeira Costa
Companhia de Seguros Aliança da Bahia
Luiz Sadao Shibutani
Council of Ethics
The Council of Ethics of CNSeg, chaired by
Jayme Brasil Garfinkel since it was formed,
on July 3rd, 2008, consolidated in 2010 as
body for supervising the compliance with the
standards of ethic behavior by the associated
enacted by Itaipava Letter and as precursor
environment for the self-regulation of the
market.
On December, 2010, the Board of Directors
was also composed by José Américo Peón
de Sá (vice president) and by the following
Directors: Antônio Eduardo M. F. Trindade,
Marcio Serôa de Araújo Coriolano, Mário
Teixeira de Almeida Rossi, Maria Helena
Darcy de Oliveira and Oswaldo Mário Pego
de Amorim Azevedo - with vacancies to be
filled in 2011.
The Council of Ethics of CNSeg met four times
in 2010 to analyze insurance, capitalization
and private pension cases. In the first of such
meetings, on March 4th, it has been decided to
divulge generally the amendment to the Article
3 of the Code of Ethics for the Insurance, Open
Private Pension and Capitalization Market,
approved in the meeting held by the Higher
Council of CNSeg, on September 16th, 2009.
The current wording of the Article is the
following: “Article 3 – The guidelines of this
46
Code are applied to all the operators of the
insurance market and the follower institutions,
namely: I – followers insurance companies,
capitalization companies, open private
pension entities and reinsurance companies,
understood such as the companies constituted
in accordance with the Brazilian law for all
these purposes and that are committed to
comply with the standards of this Code. Single
paragraph – This Code shall be subject to
voluntary, individualized and express writing
adhesion by each of the follower companies
that shall be represented, as the case may be,
as per their articles of incorporation.”
In 2010, the Guide of Good Practices of Motor,
drawn up by FenSeg, has been incorporated
to the Code of Ethics of CNSeg, bringing
recommendations to improve the relations, in
the scope of such branch, amongst insurance
companies, amongst insurance companies
and assureds, brokers, suppliers, service
providers, government, consumer protection
bodies, supervision and control agencies,
in addition to procedures that contribute for
preserving the environment.
Also in 2010, the Council of Ethics updated
the Code of Ethics of the Market, including the
health care operators and the reinstatement of
the members whose term would end in 2010.
111 companies had already adhered to the Code of Ethics:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
Ace Seguradora S.A.
Alfa Previdência e Vida S.A.
American Home Assurance Company
American Life Cia. de Seguros
Aplub – Prev. Previdência
Aplub Capitalização S.A.
Assurant Seguradora S.A.
Atlântica Companhia de Seguros
Azul Cia. de Seguros Gerais
Banestes Seguros S.A.
BCS Seguros S.A.
Berkley International do Brasil Seguros S.A.
Bradesco Auto/Re Cia. de Seguros
Bradesco Capitalização S.A.
Bradesco Vida e Previdência S.A.
Brasilprev Seguros e Previdência S.A.
Brasilsaúde Cia. de Seguros
Brasilveículos Cia. de Seguros
Caixa Capitalização
Caixa Seguradora
Caixa Vida e Previdência S.A.
Cardif do Brasil Seguros e Garantias S.A.
Centauro Vida e Previdência S.A.
Cescebrasil Seguros de Crédito S.A.
Cescebrasil Seguros de Garantia e Crédito S.A.
Chartis Seguros Brasil S.A.
Cia. Itaú de Capitalização
Cigna Seguradora S.A.
CompanhIa de Seguros Aliança do Brasil
Companhia de Seguros Gralha Azul
Companhia Excelsior de Seguros
Companhia Mutual de Seguros
Confiança Cia. de Seguros
Cosesp – Companhia de Seguros do Estado de São Paulo
Fairfax Brazil Seguros Corporativos S.A.
Fator Seguradora S.A.
Federal de Seguros S.A.
Gboex – Grêmio Beneficente
HDI Seguros S.A.
HSBC Empresa de Capitalização (Brasil) S.A.
HSBC Seguros (Brasil) S.A.
Icatu Capitalização S.A.
Icatu Seguros S.A.
Indiana Seguros S.A.
IRB - Brasil Resseguros S.A.
Itaú Seguros de Auto e Residência S.A.
Itaú Seguros S.A.
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
Itáú Xl Seguros Corporativos S.A.
J. Malucelli Seguradora S.A.
Kyoei do Brasil Cia. de Seguros
Liderança Capitalização S.A.
Luizaseg Seguros S.A.
Mapfre Nossa Caixa Vida e Previdência S.A.
Mapfre Vera Cruz Vida e Previdência S.A.
Mares-Mapfre Riscos Especiais Seguradora S.A.
Marítima Saúde Seguros S.A.
MarÍtima Seguros S.A.
MBM Seguradora S.A.
Metropolitan Life Seguros e Previdência Privada S.A.
Minas Brasil Seguradora Vida e Previdência S.A.
Mitsui Sumitomo Seguros S.A.
Mongeral AEGON Seguros e Previdência S.A
Nobre Seguradora do Brasil S.A.
Panamericana de Seguros S.A.
Paraná Companhia de Seguros
Porto Seguro – Seguro Saúde S.A.
Porto Seguro Vida e Previdência S.A.
Pottencial Seguradora S.A.
QBE Brasil Seguros S.A.
Real Tokio Marine Vida e Previdência S.A.
Royal & Sunalliance Seguros (Brasil) S.A.
Safra Seguros Gerais S.A.
Santander Capitalização S.A.
Santander Seguros S.A.
Seguradora Brasileira de Crédito À Exportação
Seguradora Líder dos Consórcios do Seguro DPVAT
Sul América Capitalização S.A. - Sulacap
Sul América Companhia de Seguro Saúde
Sul América Companhia de Seguros Gerais
Sul América Seguro Saúde S.A.
Sul América Seguros de Vida e Previdência S.A.
Tokio Marine Brasil Seguradora S.A.
Tokio Marine Seguradora S.A.
UBF Garantias & Seguros S.A.
UBF Seguros S.A.
Unibanco AIG Seguros S.A.
Unibanco AIG Vida e Previdência S.A.
Unibanco Companhia de Capitalização
Unimed Seguradora S.A.
Usebens Seguros S.A.
Vida Seguradora S.A.
Virginia Surety Companhia de Seguros do Brasil
Yasuda Segiros S.A.
Zurich Minas Brasil Seguros S.A.
47
Councils, Commissions, Chambers and Committees
In 2010, CNSeg counted on institutional
representation, by its president or its
representatives, in the following bodies:
Brazilian Center of Intermediation and
Arbitration (CBMA)
Member: José Américo Peón de Sá
National Confederation of the Financial
System (CONSIF)
Permanent Director: Jorge Hilário Gouvêa
Vieira
Commissaries: Marco Antonio Rossi and
Council for Economic and Social
Development (CDES)
Member: João Elisio Ferraz de Campos
Inter-American Federation of
Insurance (FIDES)
CNSeg: associated member
International Insurance Society (IIS)
CNSeg: corporate member
Director elected: Jorge Hilário Gouvêa Vieira
International Association of Insurance
Supervisors – IAIS
CNSeg: observer member
Mercosul
WSG-4 – Banks and Services: Maria Elena Bidino
WSG-5 – Cargo: José Carlos de Almeida
48
Advisory Commission of Microinsurance
(CNSP)
Holder Members: Antonio Cássio dos Santos
and Jayme Brasil Garfinkel
Deputy Members: Solange Beatriz Palheiro
Mendes and Hélio Oliveira Portocarrero de
Castro
Council of Appeals of the National System
of Private Insurance (CRSNSP)
Holder Member: Maria da Gloria Faria
Deputy Member: Salvador Cícero Velloso Pinto
Brazilian Center for International Relations
(CEBRI)
Curator Council: Jorge Hilário Gouvêa Vieira
Business Action
Executive Committee: Jorge Hilário Gouvêa Vieira
Deliberative Council of the Workers’
Support Fund (CODEFAT)
Holder Member: João Elisio Ferraz de Campos
Deputy Member: José Ricardo José Flores
National Association of Credit, Financing
and Investment Institutions (ACREFI)
Director: Jorge Hilário Gouvêa Vieira
Consortium for Insurance Market
Regulation (CRMS)
Executive Committee: José Américo Peón de Sá
Brazilian Association of Financial and
Capitals Market Entities (ANBIMA)
Council of Regulation and Best Practices for
the Qualified Services to the Capital Market:
Tarcísio Godoy
the Continued Certification Program: Osvaldo
do Nascimento
the Investment Funds Industry: Paulo Miguel
Marraccini
National School of Insurance (FUNENSEG) –
Board of Directors
Members: Mauro César Batista and Miguel
Junqueira Pereira
Administrative Council of Fiscal Resources
– 4th Chamber (CARF)
Deputy Member: Maria da Gloria Faria
SUSEP – Permanent Special Committee
Representatives of CNSeg: Jorge Hilário
Gouvêa Vieira and Nilton Molina (CNSeg),
Capital Market Masterplan (IBMEC)
Executive Committee: Nilton Molina
Group of Business Leaders (LIDE)
Members: Jorge Hilário Gouvêa Vieira and
Patrick Antonio Claude de Larragoiti Lucas
Jayme Brasil Garfinkel (FenSeg), Marco
Antonio Rossi (FenaPrevi) and Ricardo Flores
(FenaCap)
SUSEP - Actuarial Technical Chamber
Holder Members: Haydevaldo Roberto
Chamberlain da Costa, João Augusto S. Xavier
and Elizeu da Silva Souza
Deputy Members: Laênio Pereira dos Santos,
Denis dos Santos Morais, Carlos Augusto dos
Santos Correa and Javier Miguel López
SUSEP - Actuarial Technical Chamber –
Liability Adequacy Test (LAT)
Almir Martins Ribeiro and Jair de Almeida
Lacerda Junior
SUSEP - Technical Group – Credit Risk
Almir Martins Ribeiro, Anna Paula N de
Almeida, Paulo Henrique M Annes, Antonio
Carlos de Carvalho and Fabio Bastos de
Souza
SUSEP - Working Group on Circular no.
380/08 – Money Laundering
10 representatives of the insurance market:
Alan Hammond Rua, Assizio Aparecido de
Oliveira, Carlos Eduardo Corrêa do Lago,
Danilo Campos, Fabio Bastos de Souza,
José Ismar Alves Tôrres, Luiz Felipe de Paiva
Wancelotti, Sandro Leal Alves, Sérgio Antonio
Borriello and William Alan Yates
Strategic Planning - 2010/2013
The purposes for the Strategic Planning of
CNSeg were the following:
• Define a process of strategic guidance
intended for selecting the Institutional
Representation Model to be put into effect.
• Identify the essential requirements for the
Governance Model and define, objectively
and ideally consensual, the actions
recommended for the effective compliance
with its institutional mission as highest
representation entity of the insurance
companies, private pension and life entities,
capitalization companies and supplementary
health companies.
• Define the coordination of the actions of its
associated federations and affiliated Trade
Unions, aiming at unifying its interests,
particularly before regulatory agencies of the
market, government and society.
During the meeting, the Executive Board
knew the information obtained by the
Control Consultoria, by means of individual
interviews and workshops with advisors and
superintendents of CNSeg, executive officers
of the federations and presidents of technical
committees, and also by means of individual
interviews with officers of the Confederation, in
order to identify questions of the New Model of
Institutional Representation for the Insurance,
Pension and Capitalization Market, approved in
2005 that have not been fully put in place.
After a large debate, have been approved
Mission, View and Objectives of the CNSeg, as
single institutional representation entity of the
insurance market, and a Governance Model
that considers organizational structure focused
on professionalization of the entity, based on
well defined roles and duties.
Mission
• Promote the development of General
Insurance, Private Pension and Life,
Supplementary Health and Capitalization,
aiming at satisfying the insurance coverages
needs of institutions, companies and
citizens by supporting and strengthening
of its Associates, representing them before
society and government.
View
• Be recognized as the major Brazilian
representative
• Consolidate as the Excellence Center for the
market
49
• Be a market perception driver, adding value
for the economics, society and opinion poll
Objetives
• The increasing participation of the market in
the Brazilian economics
• The promotion of the Insurance, Private
Pension, Supplementary Health and
Capitalization in all of their aspects, making
clear to Society its role as promoters of
the development, representatives of the
progress and participants of the future
• The incentive and use of practices and
behaviors that distinguish the market
• The inclusion of new consumers for goods
and services of the market, especially by
supporting to the development of new
insurance coverages and new operational
standards
• The support to research and to generation
of knowledge in the market, establishing
partnerships with the National School of
Insurance and other education centers
in Brazil and abroad, for the knowledge
development actions and political, social and
economical use of goods and services by its
Associates and Affiliates
• The co-operation with the regulatory
agencies, with the purpose to improve
the Regulatory Milestone of the Market,
particularly in seeking its simplification and
consequent costs reduction, for the benefit
of the consumer
• The development of studies and
maintenance of databases for shared use by
its Associates and Affiliates
• The systematic prevention and fight against
the abuse and fraud in operations of the
insurance industry
• Identification and facing the inhibitor factors
of market growth
• The strengthening of the market in all of its
segments, considering the plurality of the
acting companies
50
Management Actions
• Support the development of Education
Program for Society
• Support the drawing up of Permanent Plan
of Education
• Develop the Plan of Institutional
Communication
• Carry out study for reducing the tax burden
• Promote disclosure of the processes and
instruments of the Council of Ethics
• Coordinate the actions to introduce the
Guides of Good Practices addressed to the
major branches
• Put in place register of the cases analyzed
by the Ombudsman Services
• Coordinate the implementation of the
Technical Capacity Program
• Develop Project of Agreement Simplification
and knowledge asymmetry reduction
• Create the Top Ten for all the branches
• Develop the CNSeg glossary of the market
terminology
• Leader center of statistical, actuarial,
economical studies for the market, as well
as other centers
• Invest in evolutionary maintenance of the
Consultation System of Bills
• Reinforce the institutional presence in the
Legislative, Executive and Judicial Branches
• Establish policy and procedures to improve
the relationship with regulatory agencies
• Divulge the policy established for institutional
performance in the regulatory agencies
• Develop ways to promote the inclusion of
new consumers for the goods and services
of the market
• Support the growth of the segments
intended for managing the Agri-business,
Financial Risks and Environmental Risks
• Develop studies aiming at proposing
amendments to the market law, including
the review of the Decree-Law no. 73/66
• Establish internal program for developing its
staff
Projects Plans
• Develop Governance Model
• Develop Institutional Representation Model
• Market development plan - concept
• Quantify and identify actions to reduce the
regulatory cost
• Propose model and make viable the
introduction of Microinsurance and
Insurance products for Low-Income People
• Monitoring the introduction of the Strategic
Plan, Management and Projects Actions.
The meeting held in Itaipava, Rio de Janeiro,
has been attended by the president, Jorge
Hilário Gouvêa Vieira; the 1st vice president,
(SulAmérica); the following vice presidents:
Jayme Brasil Garfinkel (FenSeg/ Porto Seguro),
Marcio Serôa de Araujo Coriolano (FenaSaúde/
Bradesco Saúde), Marco Antonio Rossi
(FenaPrevi/Bradesco Seguros), Ricardo José
da Costa Flores (FenaCap/Brasilcap) and
Nilton Molina (Mongeral); the following officers:
Antonio Eduardo Marques de Figueiredo
Trindade (Itaú Unibanco Seguros), Luis Emilio
Maurette (Liberty), Mário José Gonzaga Petrelli
(Icatu Seguros), Pedro Cláudio de Medeiros
Bulcão (Sinaf), Pedro Pereira de Freitas
(American Life), Luiz Tavares Pereira Filho
(Seguradora Lider DPVAT) and Renato Campos
Martins Filho (National School of Insurance);
the superintendent-general of the Central of
Services and Protection to Insurance, Julio de
Souza Avellar Neto; and the advisors of the
Presidency of CNSeg, Cláudia Wilson, José
Américo Peón de Sá and José Arnaldo Rossi.
The major resolutions as regards Strategic
Planning of CNSeg are contained in the
Itaipava Letter, fully reproduced in the
pages 6 and 7
51
Presidency
President: Jorge Hilário Gouvêa Vieira
The president, in the performance of his duties,
counted on direct co-operation of the advisors
Claudia Wilson, José Américo Peón de Sá and
José Arnaldo Rossi.
During this year of 2010, it was interest to the
insurance industry to apprize the candidates
to the Presidency of Brazil as regards the main
demands of the market. For that, it has drawn
up official document consolidating suggestions
and complaints.
It has been noted the need for carrying out a
Strategic Planning to adjust the Confederation
and the four sectorial Federations performance,
and the entities position was expressed in the
document named Itaipava Letter.
It has been observed the need for
consolidating CNSeg as entity that mirror the
insurance industry wishes as regards the future
and, for that, it has been approved the creation
of the Center of Studies and Projects, aiming
at developing mid an long term projects for the
industry.
Similarly, it has been encouraged the
constitution, by SUSEP, of the Permanent
Special Committee, that counts on the
attendance of the presidents of CNSeg,
FenSeg, FenaPrevi and FenaCap.
The offer made by IRB Brasil-Re for selling
rooms of its property in Brasília, at the same
building where are located the CNSeg facilities,
has been accepted with great interest, since it
complies with the guidelines to strengthen our
representation before Executive, Legislative
and Judicial Branches, so that the rooms have
been bought.
State-Owned Insurance
Company - Chronology
of the Facts
The idea to constitute a State-Owned
insurance company surprised the insurance
52
industry on May, 2010, when a draft of
Provisional Presidential Decree (PPC)
arose with the proposal to constitute the
Empresa Brasileira de Seguros (EBS). The
most surprising were also the government
arguments that the market had not capacity
to meet the requests of the guarantee
insurance for the major infrastructure works,
especially those relating to the Growth
Acceleration Program (PAC). Furthermore,
the PPC was creating the possibility for the
government to operate in branches already
largely met by the industry, such as property
insurance, guarantee insurance and home/
housing insurance for low-income people, and
also, including but not limited to projects of
infrastructure, energy and shipping industry.
Immediately, CNSeg sought to denounce
the conflict of interests existent, since the
government is simultaneously, assured and
insurer of its own businesses, showing that
the private market is the best fiscal of the
government works than the own government –
that could not also operate in branches already
fully covered and consolidated by the private
market.
In order to prove that there is not required
federal intervention within these segments,
the market showed the strength of its
performance: a premiums volume of R$109
billion in 2009, that should achieve R$150
billion in 2012, and, therefore, with all the
conditions to offer the guarantees for the
infrastructure works of the Country within
the PAC schedule, without the need for
the government intervention. It is worth
remembering, also, the throwback that
would be the constitution of a State-Owned
insurance company, before the end of the
State monopoly of the reinsurance, two years
ago, that made possible Brazil accessed
global capacity of resources, assuring so, that
there will be no difficulties to insure works and
businesses of any extent.
Since the opening of the Reinsurance, 118
companies have already came to Brazil,
including some of the greatest global players,
which, by means of the Brazilian Association of
Reinsurers (ABER) demonstrated their concern
and the need to continue relying on the stability
of the Brazilian government rules.
The strong reaction of the private insurance
market reversed the government attempt
to constitute a State-Owned insurance
company. Before the market mobilization,
headed by CNSeg, the government backed
and decided to negotiated with the market a
general agreement solution, that resulted in
the proposal of constitution of the Brazilian
Guarantee Agency (ABG), or Collateral
Manager Agency, name suggested by CNSeg
in the last meeting, held in the end of August,
to close the proposal. Up to December,
2010, it has not been yet sent to the National
Congress a Bill on the subject matter.
Center of Studies
and Projects
Advisor in charge: José Américo Peón de Sá
The constitution of this Center began in June,
2010 upon contracting of the actuary Fernanda
Chaves. The Center carried out some projects
and advised the other sectors of CNSeg,
especially in the following subject matters:
Solvency/Credit Risk – Detailed analysis
of the model presented by SUSEP on April,
2010, that gave rise to a CNSP Resolution no.
228/2010. From that point, it has been drawn
up, in the scope of the Actuarial Committee of
CNSeg, a calculation spreadsheet for guidance
to the market, including a comparison between
the impact study presented by SUSEP and the
use of internal data of the companies. Such
study counted on attendance of 24 companies
of the sector.
International Finance Reporting Standards
(IRFS) – Liability Adequacy Test (LAT) –
It was useful to consolidate proposal sent
to SUSEP by the Confederation, as well in
contracting an economic advisory to analyze
the discount rate to be used in the test.
International Association of Insurers
Supervisors (IAIS) – Fernanda Chaves attended
the IAIS Annual Conference held in Dubai,
from October 25th to 29th. In such forum it
was possible to combine the performance –
jointly with SUSEP and ANS – of an event with
international lectures that would occur before
the meeting of the Committee on Solvency
and Actuarial Affairs of the IAIS to be held in
Rio de Janeiro. Thus, it was held in this City,
on November 30th, the event named “New
worldwide developments in the Solvency field”,
that counted on attendance of four international
lecturers, with simultaneous translation, and
more than 150 people, including regulators and
representatives of the Brazilian market. But the
subcommittee meeting of the IAIS, held between
December 1st and 3rd, counted on attendance
of five experts of the Confederation and
Federations, jointly with about 10 attendees from
the industry under coordination of such center.
Amongst other activities, the center gave
data for the text of the Presidential Candidate
Project; it gave advisory to the discussion
on subsidy and catastrophe fund of the
rural insurance; attended all the meetings
held by the Actuarial Committee (CAT) (six)
and in almost all held by the Committee on
Management and Finances (three), since July,
2010; it provided support to draw up and
contact the National School of Insurance to
provide actuary courses proposed by CAT; it
assisted to develop the event program named
“The impacts of the new accounting and
actuarial standards in the financial statements
of 2001”, that would be held on November,
2010 and have been postponed for 2011; it
gave lectures on solvency in the “Lectures
Cycle” for those who have passed on the
examinations for civil servant of SUSEP; and
acted to strengthen the relation between
CNSeg and Brazilian Institute of Actuary (IBA).
In addition to this, are in progress the following
works: validation of the DataSeg Project for
establishing a market databank within CNSeg;
the analysis of the insolvencies of insurance
companies occurred in the market and the
proposal of new format for assessing the
supervision rate to be payable to SUSEP.
53
Executive Board
Executive Officer: Solange Beatriz Palheiro Mendes
In the meeting of the Executive Board of
CNSeg, held on September 30th, 2010,
the president Jorge Hilário Gouvêa Vieira
announced officially the constitution of the
position of executive office of CNSeg to be
taken by Solange Beatriz Palheiro Mendes,
who took office on November 1st, after
resigning the position of executive office of
FenaSaúde.
The Executive Board is in charge of put the
Strategic Plan into effect, as well as support
the positive agenda of the sector, value
the institutional image of the insurance and
coordinate the actions of common interest to
the Federations, among other activities.
subcommittees are constituted from specific
subject matters determined by a technical
committee, that may be or not by indefinite
term. The committees are constituted by
indefinite term, have a multi-disciplinary
composition, in charge of analyze some points
and with the duty to put some actions into
effect. And the working groups are constituted
to proceed with specific and punctual themes,
that may operate in partnership with other
entities and accept advisors, and may have
extended duration or terminate with the works
conclusion.
Committees and Subcommittees of CNSeg
Actuarial Committee (CAT)
It has been engaged consultancy to present,
up to February, 2011, proposal of new
governance model for CNSeg.
Committee on Management and Finances (CAF)
Committee on Arbitrage (CARB) (it will be absorbed by CAJ)
Committee on Legal Affairs (CAJ)
The activities developed by the subordinate
superintendences are following reported:
Technical Committees and
Subcommittees, Committees
and Working Groups
The technical committees, bound to specific
superintendences, are provided for in the
Articles of Incorporation of CNSeg and are
in charge of apprize technical matters, upon
analyzing, discussing and proposing on subject
matters of common interest to the insurance
market, for which they issue opinions, draw
up working plans and suggest performance
standards aiming at solving problems and
unifying procedures, with normative or general
recommendations.
Committee on Internal Controls (CCI)
Committee on Ombudsman Service (COUV)
Committee on Information Processes and Technology (CPTI)
Committee on Human Resources (CRH)
Committee on Reinsurance (CR)
Committee on Fiscal Affairs (SCAF)
Committees
Permanent Committee on Governmental Affairs (CPAG)
Committee on Consumption Relations (CRC)
Working Groups
Workers Compensation Insurance (SAt)
Multi-disciplinary – Reinsurance Accounting
Intermediation (with FENACOR)
Small and Mid Size Companies
While the technical committees are constituted
for indefinite term and deal with a group
diversified of subject matters, the technical
54
“Estou Seguro” Project
Confederative on Microinsurance
Executive Board of Governmental Affairs
Officer: Antonio Mazurek
The Executive Board of Governmental Affairs,
with principal business office in Brasília, has
as Mission to represent CNSeg before federal,
state and local governments, with the following
duties:
• Monitor daily the process of propositions
presented in the Legislative Branches
• Coordinate the Projects Monitoring System
(SISPROLEG)
• Send amendments to the technical
committees within regimental terms, as well
as submit opinions and/or technical notes
to the authors and reporters of the matters
presented in the Chamber, Senate and State
Legislatures
Main actions in 2010
• Nearly 300 hearings and contacts, made
personally and by phone, with federal and
state parliamentarians about matters in
progress and of interest to the insurance
market, including the sending of:
• Ordinances: 54
• Opinions: 46
• Amendments: 49
• Requests: 16
• Miscellaneous (Votes Separately, Highlights,
etc):8
• Emails and varied mailings: 170
• Assist CNSeg and sectorial Federations in
Permanent Committee on
Governmental Affairs (CPAG)
• Monitor the sittings en banc and technical
No. of meetings held: 6
No. of members: 32 (represenatives of
CNSeg, FenSeg, FenaPrevi, FenaSaúde,
FenaCap and Seguradora Líder DPVAT)
No. of projects discussed and analyzed: 93
the strategies to be adopted to monitor the
Bills
committees in the scope of the Legislative
Branch
• Manage the information enrollment and
updating as regards matters of interest to
the insurance market
• Provide the sending and monitoring of
processes in the Executive and Judicial
Branches
• Make agendas for hearings with federal and
state authorities, and those from Distrito
Federal
• Follow the president and officers of CNSeg
in their activities in Brasília
• Participate of hearings granted to CNSeg,
by authorities of the Executive, Legislative
and Judicial Branches
• Meet with the media in Brasília, after
previous release and guidance of the lines
to be considered for each case. Such
performance line aims at giving uniformity
and coherence to the institutional postures
of the Confederation
The Permanent Committee on Governmental
Affairs (CPAG), chaired and coordinated by
the Executive Board of Governmental Affairs
of CNSeg, analyzes, identifies distortions and
suggests amendments to the bills, proposals
of constitutional amendments and provisional
presidential decrees, by sending opinions and
amendments to the parliamentarians; and
monitors the matters in progress and further
actions developed in the National Congress
and State Legislatures.
SISPROLEG
The Projects Monitoring System, coordinated
by the Executive Board of Governmental
Affairs, allows the enrollment, feeding and
monitoring of all the Bills of interest to the
market, offering subsidies and support to
the works of Legal Superintendence and the
Executive Board of Governmental Affairs, as
55
well as to the technical and strategic areas of
CNSeg and Federations. On the other hand,
SISPROLEG constitutes the database for
performance of the Permanent Committee on
Governmental Affairs (CPAG), currently with
nearly 900 projects enrolled.
Legislative Process
Bills and Provisional Presidential Decrees
the presentation of opinions and amendments
to be sent to the parliamentarians pointing
distortions and therefore suggesting
amendments to the Bills drafting.
The progress of the Bills, constitutional
amendments, provisional presidential decrees
and other actions developed in the National
Congress and State Legislatures is analyzed
and, as the case may be, is recommended
Legislative Branches
700
600
500
House of Representatives
400
Federal Senate
300
State Legislature
200
100
577
202
212
0
Projects by Segments
250
220
150
100
50
0
56
Health 220
Consumer 106
DPVAT 91
Insurance 83
Motor 80
Miscellaneous 49
Traffic Code 36
Labor Law 33
Civil Law 25
Tax Law 24
Life 21
Pension 20
Criminal Law 19
Financial System 19
Taxes 19
Personal Accident 15
Civil Liability 15
Procedural Law
Home/Housing 10
Workers Compensation 9
Databank
Consolidation of the Labor Laws (CLT) 8
Others
Bill no. 3.555/2004
The legislative action in the period that
deserves to be highlighted is the operation of
the Special Committee (temporary), constituted
by the House of Representatives addressed to
the appraisal, discussion, octaves of sectors
associated with insurance activity and, finally,
resolution in respect of the Bill no. 3.555/2004,
suggested by the lawyer ErnestoTzulrinik
and presented by the deputy José Eduardo
Cardozo (PT-SP), whose purpose is to regulate
the conditions of the insurance policies and
agreements executed in the Country.
Finished the legislature and once the Special
Committee, notwithstanding the works
developed, did not decided on the matter,
the said Bill should be filed definitely by the
Board of the House of Representatives. It is
worth mentioning, however, that the deputy
Moreira Mendes (PPS-RO), president of the
Special Committee, before the failure of the
proposition analyzed by that body, presented,
at the end of the legislature, a new Bill, whose
number is 8.034, of 2010, which although
the building and drafting is different from the
Bill about to be filed, has the same purpose:
“Establishes general standards for the private
insurance agreements and revokes provisions
to the contrary”. Such Bill, in compliance
with the Internal Regulations of the House of
Representatives, should be filed as occurred
with that previously suggested. However,
the author, deputy re-elected, has the right
to require its restart and, thus, the Bill will be
subject to appraisal again.
Other Relevant Matters
House of Representatives
• Bill no. 3.411, of 2008, of the deputy
Giacobo (PR-PR), aiming at extending the
insurance policies period equivalent to the
permanence time of automotive land-road
vehicles within repair shops, was rejected
based on brief of the appellee presented by
CNSeg
• Bill no. 3.266, of 2008, of the deputy
Adilson Soares (PR-RJ), on microinsurance.
Although approved by the Committee on
Finances and Taxation, its progress has not
been concluded
• Bill no. 7.080, of 2010 (Senate Bill no.
437, of 2008), on DPVAT installment plan:
approved in the Federal Senate, is in
progress in the House of Representatives
• Many other Bills deserved, each one within
its time, to be duly monitored
Federal Senate
• Senate Bill no. 81, of 2006, of the senator
Gilvan Borges (PMDB-AP), aims at changing
the Insurance Policies into Extra-Judicial
Bonds, was filed, after several negotiations
• Further Bills have been monitored during the
period
Matter Changed into
Legal Norm
Presidential Provisional Decree no. 472, of
2009, changed into Legal Norm by the Law
no. 12.249, of 2010 as regards, amongst other
subject matters, Supervision Rates charged
by SUSEP. The matter required special
negotiations, since the rates primarily proposed
would expose the insurance activity because of
the burden excessively hard. The mentioned
rates have been reformulated into Conversion
Bill and approved by the two Houses of the
National Congress, in acceptable parameters.
Matter Approved and
Depending on Signing into Law
by the President of Brazil
Senate Bill no. 372, of 2005, of the senator
Romeu Tuma (PTB-SP) – Bill no. 345, of 2007,
in the House of Representatives –, regulates
the commerce of parts and component of
vehicles damaged. Approved in the Federal
Senate, the Bill was amended in the House of
Representatives. When returning to its House
of origin, the Federal Sanate deliberated on the
amendments of the House of Representatives
in the sitting held on December 14th, 2010 and,
therefore, the matter was sent to signing into
law by the President of Brazil. The general
belief is that the matter, once converted into
57
Legal Norm, will impact the uses and practices
related to the question of the automotive parts
in the Country.
Executive Branch
The Federal Government will decide to edit
Presidential Provisional Decree aiming at
constituting a State-Owned company to act in
the insurances segment, mainly those related
to major government works. Under guidance,
coordination and direct participation of the
presidency of CNSeg, several actions and
dialogues with the economic sector of the
government have been developed in order to
prevent the State-Owned intervention in the
private market. The action was successful
and the government decided to postpone the
implementation and no more to constitute the
State-Owned insurance company, changing
the focus to a partnership with the private
insurance market in the Country.
New Political Scenario
With the elections held in 2010, under the egis
of our democratic process, have been initiated
a new legislature and a new government
undertook the destinations of the Country.
And within this new scenario, the insurance
market is liable for, like the further economic
activities, establishing a new institutional
relationship with the governments of Brazil and
Federated Units.
Superintendence of Management and
Finances
Superintendent: Luís Felipe F. de O. Santos
The year of 2010 was marked by changes
in the management of the Superintendence
of Management and Finances, whose
efforts were focused as much in maintaining
the service level to current requests as in
appraising and planning their developments.
The Superintendence is in charge of the
administration and financial management of the
following institutions:
• Fenaseg/CNSeg
• FenSeg; FenaPrevi; FenaSaúde and FenaCap
• CRMS (Seguradora Mineira)
• State Trade Union of the Insurance
Companies - RJ/ES
The holder of the Superintendence of
Management and Finances is, currently, in
charge of the vice presidency of the Imobiliária
Seguradoras Reunidas S.A., company of which
FENASEG is majority shareholder.
The organizational structure of the
Superintendence of Management and Finances
has been changed aiming at eliminating the
superpositions existent and promoting the
professional development of its employees,
58
currently composed by the following
managements:
• Financial
• Accounting
• H. R. & P. D.
• Operational and Budgetary
• Administrative
The Management of IT Infrastructure was
embodied to the structure of the Central of
Services and Protection to Insurance, as per
Executive Board decision.
The Superintendence of Management and
Finances absorbed the activities of issue and
delivery of the invoices (NFS-e) as regards
SNG and SIRCOF (nearly 4 thousand invoices
per month), obtaining costs reduction of R$14
thousand per month. It has also embodied
to its duties the need to meet the new
requirements of information requested by the
City Hall of Rio de Janeiro in relation to the
service providers engaged.
As regards compliance, actions have been
taken to meet the Ordinance 1.510 of the
Ministry of Labor and the law that governs the
wages payment.
Special attention has been given to the review
and/or establishment of Internal Policies, Rules
and Procedures.
The improvement of processes has been
subjected to constant analysis. In 2010, it has
been introduced the centralization of the judicial
freezing (DPVAT lawsuits) in single deposit
account, the use of the EBTA when paying the
airplane tickets and the simplification of activities
pursuant to the taxes payment.
Good results have been achieved in the
renegotiating of agreements, obtaining costs
reduction in the renewal of property and motor
insurances and in the renewal proposal of
printers rent agreement.
In respect of Human Resources it has been
run the policies of educational training and
assistance, health and motivation of the
employees.
Superintendence of Institutional
and Consumer Affairs
Superintendent: Maria Elena Bidino
In 2010, deserve to be highlighted the actions
addressed to the insurance consumer, in the
year where the Consumer Protection Code
celebrated its 20th anniversary, mainly the
performance of the 1st and 2nd Interactive
Conferences on Insurance Consumer
Protection and the implementation of the
“Estou Seguro” Project, whose purpose is to
provide information on risks and insurance for
the low-income people.
It may be concluded that the works developed
by the Committee on Consumption Relations,
the Committee on Ombudsman Services of
the Insurance Market and the “Estou Seguro”
Project focused their actions on consumer
protection. The Committee on Consumption
Relations has been intended for performing
the two conferences and proposing to identify
the fundamental information in order that the
consumer may understand the insurance
coverages he is buying. It is known that the
assured did not read the insurance conditions
and, even if doing so, the technical and legal
terminology hinder him to understand the
agreement. The adoption of a clear, objective
and of easy comprehension wording is the
challenge of the insurers to meet the wishes of
their consumers.
The Lectures Cycle developed by the
ombudsmen also deserves to be highlighted,
since its intent has been better prepare the
practitioners in charge of meet the assureds
complaints and mediate the possible conflicts
in the consumption relation.
CNSeg believes that the insurance consumer
protection means the industry protection.
Coordinator: Maria Elena Bidino
It is a project of CNSeg initiative which counted
on adhesion of 17 insurance companies and
the participation of SUSEP, FENACOR and
National School of Insurance.
Aiming at studying the proper communication
to arouse consciousness and comprehension
on insurance, highlighting the meaning of risk
prevention and insurance protection, CNSeg
presented a project to the International Labor
Organization (ILO). Through the Microinsurance
Innovation Facility, ILO selects projects
within international scope for developing the
Microinsurance and the CNSeg project has
been one of the 18 selected in the round held
on March, 2009, that had 180 projects enrolled.
The ILO subsidy to support the development
of the CNSeg project amounted to US$350
thousand, considering the CNSeg counterpart
in the amount of US$150 thousand.
59
The trade name of the project was “Estou
Seguro” and aimed at changing the insurance
perception in the low-income population.
Its objective has been the creation and
validation of a replyable methodology to
inform and touch low-income populations, in
urban agglomerates, on risk and insurance
management. To put the project into effect,
it has been choosed the Institute of Studies
of Work and Society (IETS), taking into
account its expertise in microcredit.
The Project included the exhibition of a
film, the broadcasting of soap operas and
performances of street theater with texts on
risks and several insurance coverages. Such
information are available in the site of CNSeg.
For constituting the WG and committing the
insurance companies, have been held two
preliminary meetings in the Confederation
auditorium, on January 7th and 14th, aiming
at presenting the project for the insurance
companies and representatives of SUSEP,
National School of Insurance, FENACOR and
IETS.
Working Group on
Meetings held: 8
WG attendees: 17 representatives of the
insurance companies (Ace Seguradora,
American Life, Bradesco Auto/RE Companhia
de Seguros, Bradesco Vida e Previdência, Caixa
Seguradora, Capemisa Vida e Previdência,
Cia. Excelsior de Seguros, Companhia de
Seguros Aliança do Brasil, Icatu Seguros, Itaú
Seguros de Auto e Residência, Mapfre Vera
Cruz Seguradora, Mongeral AEGON Seguros e
Previdência, Sinaf Previdencial Cia. de Seguros,
Sul América Capitalização - SULACAP,
SulAmérica Cia. Nacional de Seguros, Tokio
Marine Seguradora, Zurich Seguros) and
representatives of SUSEP, FENACOR, National
School of Insurance and CNSeg.
Major Phases
• Approval of the texts used in the media (short
film, street theater, and soap opera)
60
• Definition of the sales policy to be adopted in
the project
• Definition of the broker liable for
commercializing the products in the Favela
Santa Marta (Emílio Rodrigues Gomes)
• Course to qualify capitalization and life
and pension insurance broker, offered by
Bradesco Seguros for people selected in the
community to assist the broker
• “Casa do Seguro” (insurance information
and sales station) – reform financed by the
insurance companies, CNSeg and National
School of Insurance.
• Commitment of five dwellers from the
community in the intermediation process,
with monthly remuneration of one minimum
wage (during four months)
• Approval of the project logo and the publicity
pieces
• Presentation of the research results:
quantitative (in 600 dwelling) and qualitative
(two focus group) carried out by IETS
• Distribution of CD/DVD to the insurance
companies with research result and short
film about the project
• Report of the broker in charge on training
and sales
• Distribution of t-shirts with the project logo
to the people in charge of the information
diffusion and products sale.
• Visit of the WG attendees to the Favela
Santa Marta
• Visit of Craig Churchill, person in charge of
the Microinsurance Innovation Facility, of
ILO, to CNSeg and Favela Santa Marta –
drafting of the agenda
• Samba Competition on the theme “Seguro”,
with award financed by IETS
• Report on the result of the projects
commercialization
• Presentation by IETS of schedule and budget
for Phase II of the project
Cobertura-Performance Award
Due to the rebound and relevance of the
“Estou Seguro” Project, CNSeg has been
elected “Entity of the Year” in the 13th Edition
of the Cobertura-Performance Award. The
advisor of the presidency, José Américo
Peón de Sá represented CNSeg in the
award solemnity, held on November 29th, in
São Paulo.
Committee on
Consumption Relations
President: Maria Helena Darcy de Oliveira
(Icatu Seguros)
Mettings held: 8 ordinary (the first on January
28th), and 2 of the Executive Center constituted
by the Committee for directed studies and
specific actions
No. of members: 35 (19 holders, 2 deputies,
3 guests, 4 representatives of the Federations
and 7 of CNSeg)
Major Actions
• Analysis of the most relevant Bills in relation
to consumer defense and protection
• Organization and performance of the 1st and
2nd Interactive Conferences on Consumer
Protection of the Insurance Market
• Drafting of the Letter for the1st Conference
• Relationship strengthening with Government
(regulatory agency and consumer defense
bodies), market federations (Fenseg,
FenaPrevi, FenaCap and FenaSaúde), media
and clients
• Discussion on issues with the Extended
Guarantee Insurance
• Constitution of sub working groups to draw
up training on insurance consumer rights
• Establishment of adhesion indexes to the
Letter of the 1st Interactive Conference on
Insurance Consumer Protection; and to
advise the Federations work as regards
drawing up the key points by business line
Proposals
• Development of key points
• Drafting of document with questions and
answers about insurance to diffuse in the
CNSeg site
• Creation of databank on consumers who
have opted do not receive suppliers calls
• Definition of guidelines for the e-commerce
Extraordinary Meetings
• Meeting held on January 26th, in Brasília,
with Ricardo Morishita, officer of the
Department of Consumer Defense and
Protection (DPDC), and Juliana Pereira da
Silva, general coordinator of the National
Information System on Consumer Defense
(SINDEC). The purpose was to know the
result of the enrollment of the complaints
justified and not answered by the financial
system, particularly by the insurance market
• Meetings held in the FenaPrevi, with the
Committee on Risk Products and the
Committee on Survival Products, to present
the proposal about publicity of life insurance
for the consumer and identification of the
key points for the life insurances
• Meeting held with the Central of Services
and Protection to Insurance in order to
present to the Committee on Consumption
Relations of the Telemarketing Calls Block
System (SIBLOQ), which centralizes all the
telephone data from the different Programs
of Consumer Orientation and Protection
(PROCONs) of Brazil, in a database
administered by the Central of Services of
CNSeg, aiming at facilitating the research
work of the insurance companies
• Meetings with journalists of the Folha de SP
and of Valor Econômico newspapers and
visit to TV Globo e to GloboNews, in São
Paulo, held on July 27th; with journalists of
the O Globo newspaper, in Rio de Janeiro,
held on August 6th; and with journalists of
the Jornal da Tarde (Grupo Estado), held on
August 25th.
• Meetings with the president and the officers
of PROCON SP, in São Paulo, held on
August 18th; and with the president and the
lawyer of the Brazilian Institute of Consumer
Defense (IDEC), in São Paulo, held on
August 25th, for reporting on the constitution
of the Committee on Consumption Relations
and its purposes
61
Actions Performed
• 1st Interactive Conference on Insurance
Consumer Protection (General Insurance,
Open Private Pension, Supplementary
Health and Capitalization), held on March
3rd, in Rio de Janeiro
• 2nd Interactive Conference on Insurance
Consumer Protection, held on September
10th and 11th, in São Paulo
Committee on Microinsurance
President: Antonio Cássio dos Santos (Mapfre
Vera Cruz Vida e Previdência)
Meetings held: 2
No. of members: 21 (representatives of the
four sectorial Federations, from 9 insurance
companies and 1 external advisor)
• Manage the complaints sent via SUSEP with
frauds evidence, and also the complaints
sent via PROCON, BACEN, IRB-Brasil Re,
Federations, State Legislatures and further
consumer defense bodies
• Establishing the Standard System for
Measuring Claims Management Indexes
(SIGER)
• Consolidation of suggestions for
amendments to the draft of rule placed by
SUSEP in Public Hearing no. 07/2010, that
disposes on the compulsory constitution of
ombudsman services for the companies that
compose the insurance market
Proposals
• Establishing the channel comissão.
•
Major Subject Matters
Analysis of the Bill no. 3.266/2008, that
disposes on the constitution of insurance
companies specialized in microinsurance,
brokers specialized and makes other
provisions; comments on suggestions sent by
FenaPrevi.
Committee on Ombudsman
Services of the Insurance
Market
This committee is composed by representatives
of the insurance groups that instituted their
ombudsman services, which correspond to
95% of the insurance market total premium.
President: Mário Teixeira de Almeida Rossi
(Grupo Mapfre)
Meetings held: 7
No. of members: 68 (34 holders, 29 deputies
e 5 employees of CNSeg)
• Statistics on complaints received by
the ombudsman services by branch of
insurance
• Statistics from SUSEP on consumer
complaints and information
62
•
•
•
•
[email protected] in the site of CNSeg
Updating the ombudsman services of the
insurance companies in the site of CNSeg
and the inclusion of the ombudsmen resume
Establishing key points by branch of
insurance
Recommendations as regards minimum
standardizing to deal with the complaints
Commitment of the insurance brokers,
through FENACOR, in the process for
reducing the complaints
Divulging the operational procedures of
the ombudsman services amongst the
Committee members
Lectures Cycle
• The Ethics and the Consumer Behavior –
April 8th, São Paulo. Lecturer: Sérgio Nery;
debater: Paulo Amador (Seguradora Líder
DPVAT); mediator: Mário Rossi (Grupo
Mapfre)
• The Consumption Relation in the Insurance
– May 13th, Rio de Janeiro. Lecturer:
Angélica Carlini; debater: Maria da Glória
Faria (CNSeg); mediator: José Júlio C. Melo
(Grupo Porto Seguro)
• Ombudsman Service As Practice of
Corporate Governance – June 17th, São
Paulo. Lecturer: Floreal Rodriguez; debater:
José Eduardo Batista (Kyoei do Brasil);
mediator: Carlos Manuel Martins (Royal &
SunAlliance Seguros)
• Conflicts Handling System and the Business
Environment – August 12th, Rio de Janeiro.
Lecturer: Gabriela Asmar; debater: Maria
Helena Darcy (Grupo Icatu Seguros);
mediator: Luciana Galvão de Oliveira
(Brasilprev Seguros e Previdência)
• Arbitrage and the Insurance in Brazil –
October 20th, Rio de Janeiro. Lecturer:
Pedro Batista Martins; mediator: Sérgio
Mello (Pellon & Associados)
Committee on Reinsurance
President: Marcus Viana Clementino
(Sul América Cia. Nacional de Seguros)
Meetings held: 7 ordinary and 1 extraordinary
(Multi-disciplinary WG)
e 4 employees of CNSeg)
• Development of a Reinsurance Offers
•
•
•
•
•
•
•
•
Control System – Gestor-Re (former
SISCOR)
Intragroup operations
Tax on Financial Transactions (IOF) over
Reinsurance Operations
Drafting proposal to account the Excess of
Loss Reinsurance Premium
Information that should be sent by the
insurers and reinsurers – SUSEP Circular no.
385/2009
Accounting of the reinsurance commission,
reimbursement to ceding company by
the reinsurer, of the administrative and
acquisition expenses paid
Named and Operational Risks – Article 9 of
the Circular no. 395/2009
CNSP Resolution no. 173/2007
Constitution of subgroups to draw up
a Reinsurance Glossary; review of the
Recommendations on the Drafting of
Reinsurance Agreement, available in the site
of CNSeg; development of a Guidance of
Good Practices for Reinsurance Contract
(Contract Certainty); and on-line technical
certification on reinsurance, such as the
certification of the Lloyd’s and London
Market Introductory Test (LLMIT)
• Reinsurance Conference held in 2011, in Rio
de Janeiro
• CNSP Resolutions nos. 224 and 225, dated
December 10th, 2010
Committee on Human
Resources
President: Maria Helena Cardoso Monteiro
(Sul América Cia. Nacional de Seguros)
Meetings held: 6 ordinary and 1 extraordinary
and 5 employees of CNSeg)
• Ending of the 2010 Joint Convention of
•
•
•
•
•
•
Work (CCT)
Amendments to the Accidentary Prevention
Factor (FAP)
Research on the insurance market wages
Electronic Time Register (Ordinance no.
1510/2009)
Safety issues of the new system of
Electronic Time Register (REP)
HR Meeting in the insurance market /
Drafting of employer agenda for negotiating
the 2011 Joint Convention of Work (CCT)
In 2010, were held 24 studies on themes of the
work agenda and other themes requested by
the Committee members to guide the Human
Resources management.
Thematic Committee:
Employer/Trade Union
Meetings held: 4
• Trade Union Contribution.
• Rest Paid
• Institution of the insurance technician
position
• Reduction of the working journey
• Complaint agenda of the 2010 Joint
Convention of Work of the Insurance
Companies’ Employees.
63
Technical Certification
The CNSP Resolution no. 115/2004
establishes minimum conditions for the
Technical Certification of Emplyoees
and Similar of the Insurance Companies,
Capitalization Companies and Open Private
Pension Entities.
FENASEG was one of the accredited entities to
perform the technical certification, as regulated
by the SUSEP Circular no. 290/2005, enabling
it to issue the Certificate by Working Time for
eligible practitioners and similar and with five
or more years of continuous working in the
certification area. It has been established a
system for this purpose, whose instructions
were informed to the market by PRESI Circular
no. 014/2005, dated June 21st, 2005.
The person in charge of HR of the insurance
company begins the requirement process
when accessing the Databank for Technical
Certification by Working Time (BDCT) system,
available in the site of CNSeg that issues
such certificate only if the data filling and the
conditions meet are in compliance with the
regulations requirements. The certificate
validity is five years, from the date of its issue.
Finishing this period, the system sends notice
to restart the process.
In 2010, CNSeg issued 109 certificates. From
the beginning of the technical certification,
on December, 2005 to November, 2010,
were issued a total of 7,682 certificates in the
following certifiable areas/segments:
•
•
•
•
•
•
•
•
•
•
64
Public Service – Insurance: 2,470
Public Service – Pension: 593
Public Service – Capitalization: 207
Internal Controls: 815
Losses Adjustment – Motor: 1,235
Losses Adjustment– Insurance: 1,186
Losses Adjustment – Pension: 173
Direct Sale – Insurance: 247
Direct Sale – Pension: 667
Direct Sale – Capitalization: 89
National Institutional
Relations
Lectures Given
Lecturer: Maria Elena Bidino
• IV Brazilian Congress of Insurance and
Pension Law of AIDA, in the panel “The
Insurance and the Brazilian development,
insurance perspectives and possibilities as
peace and social development tool”, held on
March 19th, Porto Alegre, Rio Grande do Sul
• Lectures Cycle of the Group on Tax Debates
of Rio de Janeiro (GDT Rio), on “Taxation
in the Insurance and Reinsurance Market”,
held on July 13th, in the Centro Cultural da
Justiça Federal, Rio de Janeiro, RJ
• I Coloquium on Microsseguro, about the
theme “Change in the Insurance perception
by the C and D classes”, held on August
17th, in the National Academy of Insurance
and Pension (ANSP), São Paulo, SP
• Lectures Cycle of environment for those who
made the 2010 examinations for civil servant
in SUSEP, held on October 18th, in the
Brazilian Central Bank Auditorium, Brasília, DF
Lecturer: Ricardo Tavares Pereira
• 6th State Congress of Insurance Brokers of
Minas Gerais state, on Microinsurance, held
on August 20th, in Caeté, Minas Gerais
Attendance in Seminars and
Congresses
• II Brazilian Annual Conference on
Reinsurance, held on March 4th and 5th,
in the Copacabana Palace Hotel, Rio de
Janeiro, RJ
• 2nd Seminar of Lloyd’s, held on July 27th,
in the Copacabana Palace Hotel, Rio de
Janeiro, RJ
• Joint Meeting on Reinsurance – AIDA/ANSP
GNT, held on July 27th
• V National Forum on Life Insurance and
Private Pension, promoted by FenaPrevi, on
September 15th and 16th, in São Paulo, SP
• Event “Reinsuring the future”, of Munich Re,
held on September 17th, São Paulo, SP
Relations with National School
of Insurance
Partnership between National Confederation of
the Brazilian Agriculture and Livestock (CNA)
and National School of Insurance, aiming
at drafting the content of the textbook for
clarifying and guiding the farmer on the rural
insurance importance to mitigate production
risk and to improve the management of the
farming activity, entered into on January 21st.
Classes in 2010 in the courses promoted
by the National School of Insurance, given
by Maria Elena Bidino: “Reinsurance MBA”
– on March 10th, September 21st and 23rd ;
inaugural class “Reinsurance Practices” – on
March 15th; inaugural class “Insurance and
Reinsurance MBA” – on May 3rd, “Reinsurance
Course for those who made the 2010
examinations for civil servant in SUSEP” – from
November 18th to December 19th.
International Relations
Attendance in international forums on
insurance.
Inter American Federation of
Insurance (FIDES)
FIDES congregates, as acting members,
several representative entities for the private
insurance companies, located in 18 countries
of Americas and Iberian Peninsula, amongst
them, CNSeg.
Representing the president of CNSeg, the
holder of this Superintendence attended the
FIDES Annual Meeting, held on October 5th, in
Montevideo, Uruguay.
• Management Report of the Secretariat
General
• Microinsurance Project – Multilateral
Investment Fund / Inter American
Development Bank (FUMIN / BID)
• Microinsurance Database Project - World
Bank - FUMIN / BID
• Alta Dirección de Aseguradoras Seminar
• Eminence Award to the Ibero American
Insurer
• Proposal of the Montevideo Statement
FIDES entered into agreement with Inter
American Development Bank (BID) and
Multilateral Investment Fund (FUMIN) as
regards a Microinsurance Project in Latin
America and Caribbean, to be performed
during 36 months (from November, 2009 to
November, 2012). The following countries
were selected and accepted to adhere to the
project: Brazil, Mexico, Venezuela, Guatemala,
Colombia and Peru.
The program is composed by four phases:
• Appraisal of the well succeeded experiences
• Preparing a pattern of minimum
requirements by country
• Capacities Building Plan
• Institutional strengthening and diffusion of
lessons learned
The project also includes the transfer of US$50
thousand, for each of the countries that will
present a microinsurance project to be put into
effect in the proposer country.
On October 6th, in Montevideo, Uruguay,
was held the I Inter-American Forum on
Microinsurance that is also part of such project.
Latin American Integration
Associaton (ALADI)
With principal business office in Montevideo,
ALADI holds and manage all the regional
agreements in Latin America, such as Southern
Cone, Mercosul, Andean Pact and Central
American Association Countries, assisting and
supporting all bilateral agreements.
Southern Cone
CNSeg is invited to support the Insurance
sector, by the following organisms and
institutions:
• National Land Transportation Regulatory
Agency (ANTT) – To operate basically in
Cargo Insurance; Performance Bonds, in
its several modalities; Passengers’ Liability,
65
in addition to aspects of the road safety
and frontier controls. Such actions include,
basically, FenSeg.
• Ministry of Transportation – To operate in
the same areas requested by ANTT, and
also in the several modalities of the Marine
and Air Cargo Insurance, including, basically,
FenSeg
• Foreign Ministry – In addition to the above
themes that are discussed in the meetings
held by the Frontier Committee, it is the
organism in charge of the Green Letter
Agreement. Such actions include, basically,
FenSeg
• NTC & Logística and Brazilian Association
of International Transportation (ABTI) – They
ask for the insurance segment support to
draft business and agenda suggestions
in the meetings coordinated by the
government organisms aforementioned,
and also meetings to guide the associated
carriers, including, basically, FenSeg
Mercosul
In the Mercosul, the subject matters discussed
in 11 Working SubGroups (WSGs).
The WSG4 approaches the matters related
to Banks and Services, including, however,
Insurance. The insurance approaching is
institutional, considering that in addition the
need to approve formally all the themes related
to specific insurances, handled and approved
in any of the further 11 WSGTs, it is in the
WSG4 where is managed the exclusion of
asymmetries for the prospect integration of the
sector within the Mercosul scope. Thus, the
action includes, basically, CNSeg. Amongst the
most controversial themes, are those related to
Solvency Standard, Reinsurance, Currencies,
Products and Acquisition Structure. The
WSG5 approaches the matters related to
Transportation, including, basically, FenSeg.
10 meetings were held, being two within the
Mercosul scope and eight within the ALADI
scope, in which CNSeg was represented by
external advisor.
66
International Association of
Insurance Supervisors (IAIS)
Formed in 1994, based on the expertise
of the National Association of Insurance
Commissioners (NAIC), IAIS is composed
by 190 supervisory authorities of insurance
of more than 140 countries, as members,
and also counts on participation of more 120
insurers, reinsurers and insurance associations
of countless countries, as Observers.
SUSEP is taking part of the composition of its
Members since 1996 and CNSeg, as Observer
Member, since 2002.
One of the major duties of IAIS is to establish
core international principles and standards to
be reference to the insurance supervisors from
all the jurisdictions for developing their systems
standards and their practices to control the
insurance activity.
The 17th IAIS Annual Conference was held from
October 27th to 29th, in Dubai, approached
the theme “The portal to rely upon the
insurance industry”. The event convened 468
practitioners from 91 countries that shared
experiences about the new supervision
standards imposed by the 2009 financial crisis.
CNSeg was represented by the president
Jorge Hilário Gouvêa Vieira, the superintendent
Maria Elena Bidino and the actuary Fernanda
Chaves. The Conference also counted on
participation of Osvaldo do Nascimento and
Carlos André Guerra Barreiros (Itaú Vida e
Previdência)
• Financial Stability and Systemic Risk:
differential between the banking and
the insurance segments as source of
systemic risk; change in the supervision
focus, including the insurance companies;
macroprudential watch to identify new types
of risks that may arise from the insurance
market
• Impacts of the International Financial
Reporting Standards on the insurance
companies and the insurance regulation:
•
•
•
•
presentation of the International Accounting
Standards Board (IASB); single standard
for the insurance accounting coherent
to the regulation; the major concerns as
regards the draft presented are related to
the discount rate and the provisions for the
transition
ComFrame Project: supervision structure
tailor made for Internationally Active
Insurance Groups (IAIGs): common
language used by the national supervisors
by the convergent and comparable
regulation
Regulatory Framework for Insurance
Companies Liquidation: insured protection
fund; pre-financing to guarantee a liquidation
that causes the least possible disturbance in
the market; international co-operation and
coordination need
Similarities and Differences amongst the
Supervisors Answers to Financial Crisis:
questions and scenarios not expected
were very difficult to manage; insurance
companies need to be aware of the impact
of extreme events; supervisors should study
the International Monetary Fund (IMF) and
Financial Stability Board (FSB) publication
IAIS Standards implementation
International Insurance
Society (IIS)
Non-profit institution, formed in 1965, is
composed by more than 1,000 members from
92 countries. CNSeg is its affiliated since
2007, as corporate member.
In 2010, by invitation of the CEO of IIS, Michael
J. Morrissey, the president of CNSeg, Jorge
Hilário Gouvêa Vieira, filled the vacancy left
by Osvaldo do Nascimento in the Board of
Directors of the institution.
The 46th IIS Seminar was held in Madrid, Spain,
from June 6th to 9th, and the theme approached
was “The consequences of the financial crisis”.
• Recovery of the market confidence,
threatened due to the financial crisis
• Impacts of additional capital requirements
for the consumer
• Impact of the regulatory amendments
to the business strategies and investors
perspectives in the insurance market
CNSeg was represented by the president, Jorge
Hilário Gouvêa Vieira and the superintendent
Maria Elena Bidino. The seminar also counted
on attendance of Marco Antonio Rossi
(Bradesco Seguros), Carlos Eduardo Corrêa
do Lago (Bradesco AutoRe), Osvaldo do
Nascimento (Itaú Vida e Previdência), Paulo
Miguel Marraccini (Allianz). The representatives
of the National School of Insurance, Robert
Bittar, Renato Campos Martins Filho, Claudio
Roberto Contador and Maria Luiza de O.
Martins also attended the seminar.
During the event, was confirmed the City of Rio
de Janeiro to host the 48th IIS Annual Seminar,
to be held in 2012.
European Insurance and
Reinsurance Federation (CEA)
The European Insurance and Reinsurance
Federation is composed by 33 representative
entities of insurance and reinsurance, including
95% of the total premium income from the
European Union.
The 2nd International Insurance Conference was
held on June 11th, in London, and the theme
was “The insurance as a world of changes”,
being debated by 20 of the major international
insurers and regulators, during the three
panels:
• The Presidents View: How did the insurers
react and survive to the international financial
crisis? How they are preparing themselves
for the world in change?
• The Assureds View: What do the assureds
expect from the insurers?
• The Regulators View: How the regulators
will react before the consumers and industry
expectation?
Jorge Hilário Gouvêa Vieira and the
superintendent Maria Elena Bidino. The
67
Conference also counted on attendance
of Paulo Miguel Marraccini (Allianz), Carlos
Eduardo Corrêa do Lago (Bradesco AutoRe)
and Renato Campos (National School of
Insurance).
The CEA reports “Insurance: a unique sector.
Why insurers differ from the Banks?” and
“Why excessive capital requirements harm
consumers, insurers and the economy?” were
made available in the site of CNSeg.
International Meeting of
Insurance Associations (IMIA)
The Insurance Associations promote annual
meetings that precede the CEA and the IAIS
Conferences in order to handle themes related
to the Standards in discussion on control and
supervision, as well as to define positions that
reflect the common interest to the insurance
industry.
In meeting held on June 10th, in London, IMIA
presented its members position on the subject
matters that were approached during the “2nd
International Insurance Conference” promoted
by CEA, held in the same place, on June 11th.
• Insurance Scenario in the world in change
• Recognition of the difference between banks
and insurers
• Risk of an excessive capital requirement
• Strengthening of the Network International of
the Insurance Associations
Maria Elena Bidino, the superintendent general
of the Central of Services and Protection to
Insurance, Julio Avellar, and the superintendent
Renato Pita. The meeting counted also on
attendance of Carlos Eduardo Corrêa do Lago
(Bradesco AutoRe).
On October 25th and 26th, in the City of Dubai,
Arab Emirates, was held the second meeting
of IMIA.
68
• Standards on fight against money laundering
• Proposal to found an International
Federation that was not approved
• Draft of letter sent to the G-20 leaders
• Subject matters that would be approached
during the lectures given in the17th IAIS
Conference held between October 27th
and 29th.
CNSeg, was represented by the president
Maria Elena Bidino and the actuary Fernanda
Chaves.
IMIA Members
Association of British Insurance (ABI),
Association of Bermuda Insurers and
Reinsurers (ABIR), American Council of
Life Insurers (ACLI), All Russian Insurance
Association (ARIA), American Insurance
Association (AIA), Association of Savings
and Investment of South Africa (ASISA),
Association of Life Insurance Companies
(ALIC), Association of Spanish Insurers Unespa, Canadian Life & Health Insurance
Association (CLHIA), European Insurance
and Reinsurance Federation (CEA),
Brazilian Insurance Confederation (CNSeg),
Federación Interamericana de Empresas
de Seguros (FIDES), Fédération Française
des Sociétés d’Assurances (FFSA), German
Insurance Industry Association (GDV),
General Insurance Association of Japan
(GIAJ), Group of North American Insurance
Enterprises (GNAIE), International Insurance
Society (IIS), Insurance Council of Australia
(ICA), International Underwriting Association
(IUA), Korea Insurance Research Institute
(KIRI), Life Insurance Association of Japan
(LIAJ), Lloyd’s, Property Casualty Insurers
Association of America (PCI, PIOB and Toronto
Centre), Polish Chamber of Insurance (PIU),
Reinsurance Association of America (RAA),
Russian Association of Motor Insurers (RAMI),
South African Insurance Association (SAIA),
The Geneva Association.
Network of Insurance
Associations
Relationship network composed by
representative entities from the Insurance and
Reinsurance market, with 40 associations
representing 68 countries of five continents.
On November, it was sent to the G-20 leaders
the letter signed by such associations group,
defending the adoption of specific regulation
for the Insurance market, different from that
used for the financial market, before the
particular features of the Insurance operations.
CNSeg subscribed such letter.
Participants
In addition to CNSeg, the following institutions
endorsed such letter: Association of British
Insurance (ABI), Association of Bermuda
Insurers and Reinsurers (ABIR), American
Council of Life Insurers (ACLI), American
Insurance Association (AIA), Association
of Savings and Investment of South Africa
(ASISA), Association of Mutual Insurers and
Insurance Cooperatives in Europe (AMICE),
Association of the Insurance and Reinsurance
Companies of Turkey, Austrian Insurance
Association (VVO), America´s Health Insurance
Plans (AHIP), Asociación Mexicana de
Instituciones de Seguros (AMIS), Association of
Spanish Insurers (UNESPA), Czech Insurance
Association (CAP), Canadian Life & Health
Insurance Association (CLHIA), European
Insurance and Reinsurance Association (CEA),
Chilean Insurance Association (AACH), Dublin
International Insurance and Management
Association (Dima), Dutch Association of
Insurers, Federación Interamericana de
Empresas de Seguros (FIDES), Fédération
Française des Sociétés dÁssurances (FFSA),
German Insurance Industry Association (GDV),
General Insurance Association of Japan (GIAJ),
Group of North American Insurance Enterprises
(GNAIE), Hong Kong Federation of Insurers,
Insurance Association of Pakistan, Insurance
Bureau of Canada (IBC), Insurance Council
of Australia (ICA), Irish Insurance Federation,
National Association of Insurance Companies
(ANIA), Italy, Korea Life Insurance Association
(KLIA), Life Insurance Association of Japan
(LIAJ), Life Insurance Association of Malaysia,
Life Insurance Association of Singapore,
Lloyd’s, Philippine Life Insurance Association
(PLIA), Property Casualty Insurers Association
of America (PCI), Polish Chamber of Insurance
(PIU), Reinsurance Association of America
(RAA), Russian Association of Motor Insurers
(RAMI), South African Insurance Association
(SAIA), Thailand Insurance Association.
Munich Re Foundation
The Munich Re Foundation aims at solving
key issues that may be affect the future of the
society. Its main interest is to play an active
role in searching for innovating solutions in
the scope of globalization and international
development and their impacts on the future
of the humankind in countries that present
different development stages. Within this
context, the segments in which the Foundation
may be involved actively are so many and
diversified, including education and training,
science and research, disasters prevention,
environment protection and public health.
The 6th Microinsurance Conference, promoted
by Munich Re Foundation, was held between
November 9th and 11th, in Manila/Philippines,
counted on 520 participants from 50
countries. At the end of the conference, the
superintendent Maria Elena Bidino highlighted
that in Brazil, as in other countries where
microinsurance is consolidating, it is a great
challenge to be overcame to offer insurance for
the poorest people. On behalf of the president
of CNSeg, it was formalized invitation to have
Brazil as the next hostess of the International
Microinsurance Conference, scheduled for
November 8th to 10th, 2011.
The Geneva Association –
International Association for the
Study of Insurance Economics
It is an organism that convenes the major insurance executives of the world and whose purpose is to develop research and studies on the
insurance economy and to diffuse information
that are important to the sustainable performance of the market. The Geneva Association
has been acting jointly with the international regulators and standardization organisms, such
69
as IAIS, International Accounting Standards
Board (IASB) and others, seeking for solutions
to improve the regulation and supervision of
the insurance industry.
CNSeg established partnership with Bradesco
and SulAmérica insurance groups, members of
this Association, to coordinate and to organize
the 38th General Meeting, to be held in Rio de
Janeiro, in 2011.
International Labor Organization (ILO)
The International Labor Organization (ILO),
through its Microinsurance Innovation Facility
of the International Labor Office, stimulates the
creation of projects to develop Microinsurance.
CNSeg competed in the selection resulting
from the third round of grants and its project
“Estou Seguro” has been selected. On December, 2010, CNSeg informed the Brazilian
insurance market about the fifth round of the
ILO grants, in international scope.
Visits of Foreign
Commissions to CNSeg
Related to the “Estou Seguro”
Project
• June: president of Allianz Seguros da Índia,
•
•
•
•
70
Kamesh Goyal; president of Allianz do Brasil,
Max Thiermann; vice president of the Board
of Directors of Allianz, Paulo Marraccini, and
the officer for Social Projects of Allianz, Rose
Oliveira
July: Herman Smit, of Center for Financial
Regulation & Inclusion (CENFRI)
October: Craig Churchill, in charge of Social
Finance Programme Employment, of the
Microinsurance Innovation Facility sector,
from ILO, and its executive José Miguel
Solana, to appraise the project and cooperate in the next actions
November: Anibal de Oliveira, officer of
Ophavela, non-profit microfinance institution
in Mozambique, with clients for savings
and revolving credit and its advisor Carlos
Assumpção
Even on November: Douglas Wm.
Barne, president of Barnet Companies
and executive officer of the Group of
North American Insurance Enterprise
(GNAIE); Francisco Javier Garayoa,
officer of the Spainish Forum of Socially
Responsible Investments and Katherine
Munt, the European Insurance Federation
representative
General Affairs
• Barnert Global – Ed Stepherson, officer for
•
•
•
•
•
•
Governmental Affairs, on January 25th
Mapfre Re – Bosco Francoy and Ramon
Aymerich, on February 3rd
Clientele Ltd. – Noel Prendergast and Gavin
Soll (South Africa), on May 18th
AXCO – Barry Barnet, on July 15th
Lord Mayor of the City of London, Alderman
Nick Anstee andits entourage: Paula Walsh,
British consul-general in Rio de Janeiro, Alan
Charlton, British ambassador in Brazil and
other executives, on October 18th
IIS – Colleen McKenna Tucker, executive
officer, from September 27th to 30th, for
planning the 48th Seminar, in 2012, to be
held in Rio de Janeiro
Patrick Liedtke, Secretary-General of The
Geneva Association and Barbara Botterill,
coordinator of the Conference, from
November 28th to December 1st
Related Links
CEA: http://www.cea.eu
FIDES: http://www.fides.org.br
IAIS: http://www.iaisweb.org
IETS: http://www.iets.org.br
IIS: http: //www.iisonline.org
ILO: http://www.oitbrasil.org.br
MIN Microinsurance Network:
http://www.microinsurancenetwork.org/
Munich Re Foundation:
http: //www.munichre-foundation.org
The Geneva Association:
http: //www.genevaassociation.org
Superintendence of
Communication and Events
Superintendent: Leonardo Laginestra
The mission of the Superintendence of
Communication is to provide services
addressed to qualification and maintenance of
the CNSeg image, complying with the strategic
and political issues of the Confederation.
Its duties are the following: manage
the activities and responsibilities of the
Managements of Communication, of Events
and Publications and of the Library; program
mid and long term communication actions;
meet and monitor requests from external and
internal press advice and from Seguradora
Líder DPVAT; carry out technical analyses as
regards the sponsorship requests.
Communication Management
Manager: Ângela Cunha
Press Advice
Provided to CNSeg, FenSeg, FenaSaúde and
Seguradora Líder DPVAT.
In the last years, the insurance industry also
developed as theme of interest to the general
public, not only for its duty to protect people
and properties, but above all, due to its ability
to generate long term savings. The recognition
of this by society is reflected in the relationship
of CNSeg, FenSeg, FenaSaúde and Seguradora Líder DPVAT with the press that became
more intense and frequent, totalizing this year
about 200 journalistic requests, generating
around 2,600 contacts by email and telephone.
On August, FenaSaúde contracted the CDN
services to optimize its relationship with media
and society in general, aiming a larger clarification by population on the supplementary health
segment.
On November, CNSeg established partnership
with CDN Comunicação Corporativa to reinforce the CNSeg communication with its several
publics, meeting the recommendations on the
entity’s strategic plan for the next years.
The themes of greatest rebound in the press
in 2010 were the following: the two Interactive
Conferences on Consumer; the Report on
Vehicles Robbery and Theft – 1st quarter, 2010;
the “Estou Seguro” Project; and the edition
of the 7th Cycle of the Fraud Quantification
System – all of them promoted and performed
by CNSeg.
In the General Insurance segment, the following events were the highlights: the impact
of the floods in São Paulo, Rio de Janeiro and
Minas Gerais; the introduction of the Police
Pacifier Units (UPPs) in the favelas of Rio de
Janeiro; the cars fired by traffickers as revenge; the parts replacement in vehicles.
In the Supplementary Health segment, the
journalists showed great interest for the impact
of the new List of Procedures of ANS, the
portability of the health plans, the new rules of
collective plans, the physicians’ compensation,
the new Normative Resolutions of ANS and the
Preliminary Investigation Notice (NIF).
It has been also relevant the availability of a
number of matters on fraud against DPVAT
Insurance published in the newspapers Hoje
em Dia, from Belo Horizonte, and O Povo, from
Fortaleza, with the journalist in charge of the
later being awarded the 2010 Allianz Seguros’
prize. And also the institutional campaign
of the DPVAT Insurance, broadcasted on
television, radio, outdoor, busdoor and
magazines.
Communication Relations
Opinion poll carried out in the insurance
industry about CNSeg media, following
mentioned, revealed, amongst other
information, that the products have sound
71
credibility, mainly due to the CNSeg trademark,
what creates opportunity to work even more
the communication of the trademark.
Revista de Seguros
Considered as reference amongst the
publications of the segment, as revealed the
opinion poll, Revista de Seguros is the official
divulgation body of the insurance market, being
the oldest market magazine that circulates
since the 1920s. In its quarterly issues, the
magazine approaches the most current subject
matters related to insurance, reinsurance,
private pension, supplementary health and
capitalization segments, in matters and articles
signed by specialized journalists, consultants
and experts of the market.
Revista de Seguros goes through periodic
changes to become more efficient in its
mission of corporate edition, being opened to
address other economic and cultural subject
matters, in order to be closest to an increasing
number of readers. In 2010, were distributed
over 20 thousand copies of the four editions
to a mail of subscribers that includes insurers,
international reinsurers, executives of the
insurance, private pension and capitalization
market, unions of the sector, insurance
brokers, libraries of universities, self-employed
professionals of the insurance activity,
companies and other economics segments,
authorities of the Executive, Legislative and
Judicial Branches, governmental organisms,
cultural institutions, journalists and consultants
of several expertises.
In the four editions of 2010 were produced
around 70 matters, amongst news and
articles signed by experts. The major themes
addressed were related to the consumer,
microinsurance, market performance – in a
year also marked by the international economic
crisis – and the 2011 perspectives.
“Living Safe in Action”
At the end of 2010, the newest communication
channel of CNSeg with the market reached its
72
57th edition complying with its duties to keep
informed the associated of CNSeg, FenSeg,
FenaPrevi, FenaSaúde and FenaCap, as well
as the entities and other professionals of the
market, on the major activities and actions
developed monthly by all the working areas
of the Confederation and the Federations,
including the news on reinsurance, private
pension, supplementary health and
capitalization. With monthly edition, the “Living
Safe in Action” is distributed in digital version to
a public of more than 1,500 people.
Internet
The “Living Safe” portal is active since 2008,
hosting the sites of CNSeg and the four
sectorial Federations - FenSeg, FenaPrevi,
FenaSaúde and FenaCap. In only one
website address the user finds a huge range
of information on the entities of the Market,
with fixed sections and others that count
on periodic updating. Totally, around 140
information fields, amongst them, the on-line
news where were published about 2,400
matters, and the interviews section, that this
year hosted 26 interviews with experts and
representatives of the market entities. Other
innovation of 2010 was to make available
statistical digests on the insurance market
performance, carried out by the SISCORPS
Corporate Systems.
The portal also makes available to the
user, data related to organizational charts,
board of directors and executive board;
“Publications” – such as the Social Balance
Sheet of the insurance, open private pension
and capitalization activity in Brazi, CNSeg
Annual Report and the Guides edited by the
entity; “Presidency” – profile of the holder of
CNSeg and his professional career; “Central
of Services” – which includes 13 databases
(such as SIAC, SNG, SESEG and FIPE Table);
“Events” – of CNSeg and/or those where
its representatives participate, in addition
to market events in general; “Market” –
updated information on the National System
of Insurance, Merco Insurances, FENACOR,
National School of Insurance and companies
that compose the segment; “Statistics” – of
Insurance, Open Private Pension, Capitalization
and Reinsurance. To access the portal just
type: www.viverseguro.org.br.
Events and Publications
Management
Intranet
Events
Vehicle of interdepartmental communication
operating in CNSeg since 2001, Intranet, in
addition to universalize and give immediacy
to diffusion of the most relevant facts
of the administrative and working life of
CNSeg, Federations and market, also
provided opportunity to divulge matters of
social and cultural nature. Simultaneously,
Intranet promotes the improvement of the
communication between its personnel staff
and the management, and contributes
for enhancing the quality of interpersonal
relationships. During 2010 Intranet divulged
about 700 information.
In 2010, there has been a 6% increase in the
number of events held in relation to 2009, as
per the comparative table below:
Jornal Mural
Communication channel that completed five
years of activity in 2010, Jornal Mural seeks
to provide information divulged in the Intranet
to the employees who are strange to the
computer, becoming a kind of printed version
of the Intranet, summarized and of appropriate
language. In 2010 were printed more than
500 newspapers, with the major institutional
breaking news and of general interest divulged
in the Intranet. Recently, Jornal Mural has
sustained graphic change, presenting a new
layout with the purpose to be increasingly
adjusted to the proposal to offer to the reader
short and precise information.
Graphic Designer and Web
Services
In addition to the maintenance of the “Living
Safe” Portal, were provided around 150
services to CNSeg, the four Federations and
Seguradora Líder DPVAT.
Manager: Leila Pontes
Year
2010
2009
Events Requested
63
53
Events Held
53
50
6%
8
3
66%
4,721
5,337
11%
Events Cancelled/Postponed
Participants
Comparative %
19%
The demands from CNSeg, Federations and
Seguradora Líder DPVAT were the following:
Entity
Demand
CNSeg
30
CNSeg/Líder
03
FenSeg
01
FenaPrevi
03
FenaSaúde
02
FenaCap
01
Seguradora Líder
13
Major Events held in 2010
• Cerimony of position transmission of the
new executive board
• V National Forum of Life Insurance and
Private Pension
• Insurance Service Meeting – 2010
Events Plan for 2011
• 5th CONSEGURO
• 37thGeneral Assembly of the Geneve
Association
73
Publications
• Annual Report / Social Balance Sheet of the
Market. Edition: 4,000 copies. Distribution
mailing: insurers, reinsurers, related entities,
SUSEP, ANS, parliamentarians, trade unions
and also distribution in events. In 2010,
the distribution process was more effective
reaching delivery percentage of 92.5%.
Luiz Mendonça Library
Librarian in charge: Juscenira Oliveira
Luiz Mendonça Library, founded in 1993,
and whose name is perpetuated since 1998,
at memory of one of the most dedicated
professionals of the insurance market, has
a collection of about 24,200 thousand titles,
which are consulted daily by professionals
of the insurance industry, researchers and
students. Amongst the works catalogued,
books on insurance, related matters, technical
manuals, yearbooks, a collection of Brazilian
laws, national and international journals,
reference works, rare books on the History
of the Insurance and entertainment books of
various literary genres.
Luiz Mendonça Library is technically equipped
to provide databases on insurance. Its
collection may be accessed by online catalogue
that makes available to the user summaries of
journals, online newsletter and alert service.
Requests for publications that do not belong
to the collection of CNSeg can be located
through the exchange between libraries and
documentation centers. Questions and
consultations may be made by the following
email: [email protected].
Legal Superintendence
Superintendent: Maria da Gloria Faria
Actions of matters’ advisory and coordination
in the CNSeg/FENASEG and the sectorial
Federations have been developed, as much to
draw up and analyze agreements as to present
opinions and answers to consultations made.
The work developed by the Legal
Superintendence to monitor the Bills, the new
or those in progress, at the National Congress,
State Legislatives and Chambers of the Distrito
Federal, met all the Federations as well as
the Seguradora Líder of the Consortiums for
DPVAT Insurance
In 2010, it has been noted an increase in
demands against the previous year. 1,193
letters, 913 circulars and 832 ordinances have
been issued, aiming at obtaining information
related to the existence of insurance, claim,
denial of agreement, amongst others. The Legal
Superintendence drafted and/or analyzed 416
agreements, issued 28 opinions to support
the actions taken by the Executive Board of
Governmental Affairs, in addition to further
18 to meet de other sectors of CNSeg and
Federations.
74
Coordinated and
Monitored Actions
Among the actions taken by the
Superintendence in 2010, deserve to be
highlighted the monitoring, following and
coordination of the Public Civil Actions
proposed by the Prosecution Office of Goiás
against 51 insurance companies on total
indemnity, most of them decided favorably
to the insurance market. In progress in the
Federal Supreme Court is the Direct Action
of Unconstitutionality no. 4.293 against the
Law (RO) no. 2.026/2009 on the record of
irrecoverable vehicles (total loss) in the State
Road Traffic Department – DETRAN/RO
presented by CNSeg. The two subject matters
should continue throughout the year of 2011.
The Bill no. 3.555/2004, whose intention is to
establish the Insurance Code, remained subject
to monitoring throughout the year of 2010,
which currently has the Bill no. 8.034/2010
attached to it. It has been drafted edition with
opinions by national and international jurists and
experts, as well as the public hearings held by
representatives of the insurance market. The
edition has been sent to the several congress
members and the presidents of the following
bodies: IRB, National School of Insurance,
FenSeg, FenaPrevi, FenaSaúde and FenaCap,
and also the State Trade Unions of the
Insurance Companies all over the Country.
Working Groups (WGs) were even constituted
to address specific issues: National Program of
Human Resources (PNRH-3) and Amendment
Project of the Code of Civil Procedure.
The Legal Superintendence attended the
Forum of Consumer Relations co-operating
permanently in the analysis, discussion and
establishment of strategies in respect of
consumer issues that affect the market. Such
task counted on contribution and support of
advisory developed by the lawyer Angélica
Carlini, particularly in the analysis of the Bills
that amend the Consumer Defense Code,
the draft on private data and review of the
Consumer Defense Code.
As regards Health Insurance, the Legal
Superintendence attended meetings on
reimbursement to Single Health System (SUS),
regulation of the Articles 30 and 30 of the Law
no. 9.656/1998, on retired and fired people,
monitored the joint action for settlement of the
Court of Appeal of the state of São Paulo and
the physicians actions for readjustment of the
fees in the states of Espírito Santo, Maranhão
and Distrito Federal. The Superintendence
also monitored the legal actions, especially
on Supplementary Health Rate, readjustment
for elders and enrollment in the Medicine and
Dentistry Councils.
CNSeg and FENACOR remain acting together
against the illegal activity in the scope of the
insurance.
Legal Report
Produced by the Legal Superintendence, the
Legal Report is a monthly digital edition with
information of general interest to the insurance
market. Through its links for the affiliated
Federations and DPVAT, the Legal Report
makes available sectorial legal information.
Composed by an editorial on common theme
to the market, the Report is separated into five
specific areas – Capitalization, DPVAT, Private
Pension and Life, Supplementary Health and
General Insurance – containing case law,
consultation solution, news, precedents and
normative recently published, of interest to
the market and each Federation, besides
information on presentation, progress and filing
of state and federal Bills.
Matters that were in evidence in the Country,
such as the Mandatory Contract of Workers
Compensation Insurance (88/10 edition), Legal
Certainty (90/10 edition), State-Owned Insurance
Company (92/10 edition), Consumer Protection
(93/10 and 95/10), Data Protection and Secrecy
(94/10 edition) and Environmental Risks (96/10
edition) were some of the topics approached in
the Legal Report editorials in 2010.
Events
In 2010, CNSeg, through the Legal
Superintendence, sponsored the “IV Brazilian
Congress of Insurance and Pension Law”,
organized by AIDA and the Bench School of
the Association of Judges of Rio Grande do
Sul, on March 19th and 20th, in Porto Alegre,
RS; the seminar “Identify and Remove
Obstacles to the Development – Economic
and Social Aspects”, organized by the Effective
Panel of State Bench Schools (COPEDEM),
from September 23rd to 26th, in Praia do
Forte, Bahia; and the seminar “Suicide and
the Insurance”, promoted by the National
Academy of Insurance and Pension, held on
December 2nd, in São Paulo.
Governmental Affairs (CPAG)
The Legal Superintendence composes,
supports and assists the Permanent
Committee on Governmental Affairs,
coordinated by the Executive Board of
Governmental Affairs. During 2010 were
monitored 992 projects, of which 100 are
new projects, and have been issued 28
opinions. In the six meetings performed by
the Committee during the year have been
discussed and analyzed 93 projects.
75
Committee on Legal Affairs
President: Ricardo Bechara Santos
Meetings held: 10
No. of members: 107
No. of guests: 87
Total of attendees: 194
Subject matters discussed: 138
Council on Appeals of the
National System of Private
Insurance (CRSNSP)
Holder Member: Maria da Glória Faria
Deputy Member: Salvador Cícero Velloso Pinto
The Council on Appeals of the National
System of Private Insurance (CRSNSP), of the
Ministry of Finance, aims at deciding, in last
administrative instance, the appeals of SUSEP
decisions. In 2010, the holder and deputy
members reported 185 processes and revised
89, from a total of 500 processes decided in
the 23 sessions held in 2010.
Administrative Council on
Fiscal Appeals (CARF)
Deputy Member: Maria da Glória Faria
The Administrative Council on Fiscal Appeals
(CARF), of the Ministry of Finance, aims at
deciding, in last administrative instance, the
appeals on enforcement of the law regarding
the taxes administered by the Brazilian
Federal Revenue Service. The holder of the
Legal Superintendence took office as Deputy
Member of the CARF on February 2nd, for a 2
years term. In 2010, she attended sessions
held on March 8th and 9th and from 22nd to
24th, and on April 25th to 28th, when were
decided more than 300 appeals.
Technical Superintendence
Superintendent: José Ismar Alves Tôrres
The Technical Superintendence coordinated
the works of three technical committees of
CNSeg: – Management and Finances (CAF),
Internal Controls (CCI) e Actuarial (CAT). It
also coordinated the Working Group on
Intermediation and the Working Group on
National Program for Human Rights (PNDH-3).
Superintendence drew up a project, contracted
with the Central of Services and Protection
to Insurance of CNSeg, for creating and
maintaining such database. In the first stage
of the project, already concluded, it has been
created a database with information required
to update the “Living Safe” portal.
As consequence of its participation in the
technical committees of CNSeg, the Technical
and Operational Superintendence attended the
Working Groups and Committees constituted
within the scope of SUSEP to discuss subject
matters addressed internally in CNSeg. It may
be highlighted, therefore, the Special Permanent
Committee, the Accounting Committee, the
Technical and Actuarial Chamber, and the
Technical Group on Credit Risk.
The second stage of the project, in progress,
is the research with the sectorial Federations
on the specific information of every segment
that shall be made available in such database.
The project also includes the training of CNSeg
and Federations practitioners in using the
tools required to operate the database and to
generate reports. Logins to access the system
may be obtained by associated companies, in
order that they may develop their analyses and
reports based on the data made available.
In order to meet the CNSeg and sectorial
Federations need, they have a database
consolidated, with information on the
Brazilian insurance market and that may be
consulted and used for the common interest
to the market, the Technical and Operational
76
The Technical and Operational
Superintendence also made available
the publication of two periodic digests in
the “Living Safe” portal. The first, named
“Resultado do Mercado de Seguros”, monthly
updated and with a short view under several
indicators and aspects on the insurance, open
private pension and capitalization segments, in
addition to compare the values realized in the
periods considered with the projections for the
end of the year. The second, “Resultado do
Mercado de Saúde Suplementar”, of quarterly
periodicity, highlights some information of the
health market.
From 2010, it has been made available a
projections spreadsheet for the current year,
as well as for the next years (view of more
three years ahead), with annual projections of
the Market by the following segments: General
Insurance, Health, Personal (Life, Personal
Accident and Pension) and Capitalization. The
differential of these projections in relation to
the previous years is that they are dynamics,
with periodic updating, so that any relevant
fact occurred in the economics or in the
insurance market is captured and considered
in the next updating. Until then, the projections
were statistic and became outdated fast, as
occurred in the international financial crisis
initiated in the second quarter of 2008.
It is worth highlighting the attendance of
the holder of the Technical and Operational
Superintendence in the first meeting of the
Permanent Special Committee, constituted
in 2010 upon requesting sent to SUSEP on
November, 2009, through PRESI Ordinance
no.163/2009. During this meeting were
discussed some of the topics contained in the
agenda of prioritized subject matters of the
insurance market, also contained in the already
mentioned ordinance, such as, amendments to
the Circular 380, IFRS adequacy and periodicity
for sending the digital entries (SPED).
Throughout 2010, the Technical and
Operational Superintendence conducted the
discussions related to the SUSEP surveillance
rate. By the Provisional Presidential Decree
no. 472/2009, the Government changed the
surveillance rate charged from the insurance,
open private pension and capitalization
companies, and also became to charge such
rate from the local and admitted reinsurance
companies.
The readjustment in the value charged
achieved the average of 280%, overtaxing
excessively the small size companies.
The executive board of CNSeg constituted
a Working Group, coordinated by the
holder of the Technical and Operational
Superintendence and composed by the
executive offices of FenSeg, FenaPrevi and
FenaCap and by representatives of the WG
on Small and Mid Size Insurance Companies.
It has been developed a series of studies and
simulations that provided a more precise view
on the characteristics and impacts on the
change of the surveillance rate in the several
segments of the market.
Based on the work performed it was possible
to negotiate with the Government the reduction
of the adjustment percentage over the
surveillance rate charged from the small size
companies that operate in the life, pension
and capitalization branches, enacted by the
Law 12.249/2010, in addition to constitute a
WG, with participation of representatives of
the insurance market and SUSEP, in charge
of draft a proposal for reviewing the base
for calculating the surveillance rate of the
insurance and reinsurance markets.
Committees
Actuarial Committee (CAT)
President: Almir Martins Ribeiro
(Marítima Seguros)
e 7 representatives of CNSeg and sectorial
Federations)
Meetings held: 10, with average of 27
attendees
New Branches Code (SUSEP Circular 395,
dated December 3rd, 2009)
The source of this circular was the Public
Hearing 2/2009, dated January 8th, 2009,
that establishes the insurance branches code
and disposes on the coverages classification
contained in the insurance plans, with
77
the purpose of accounting. The SUSEP
Circular 395 divulged these new rules and
the accounting needed to be adjusted to
consider the changes from January 1st, 2011.
Throughout the year of 2010 happened
intense negotiations with SUSEP, consolidated
in CNSeg actions and in meetings held in
SUSEP, from the constitution of working
subgroups (personal and general insurance),
aiming at seeking to clarify the questions on
the understanding of such normative, due to
the hard impacts caused in the operational and
managerial systems of the companies.
Additional Capital of Credit Risk (CNSP
Resolution 228, dated December 6th, 2010)
A technical chamber in SUSEP, composed by
representatives of the insurance market, was
formed to discuss a report on credit risk, dated
March, 2010, that presented the initial way
that autarchy intended to regulate the matter.
Countless negotiations happened with SUSEP
during 2010, always aiming at understanding
and improving the normative that would be
issued in respect of the theme, as well trying to
measure its impacts in the insurance market.
Despite of the importance and nature of such
matter, SUSEP decided not to place in public
hearing the draft that would regulate the theme.
Public Hearing 4/10 (SUSEP Circular 410,
dated December 22nd, 2010) – Liabilities
Adequacy Test (LAT)
This theme became to be discussed in
2009, when a technical chamber in SUSEP
was constituted, with representatives of the
insurance market, when several questions have
been made on some definitions contained in
the technical report presented by the entity
on May, 2009. Since then, there have been
countless negotiations with SUSEP, notably
in relation to the branches grouping and the
discount rate to be used, as well on the need
of study on previous appraisal as regards their
impacts, before disclosure the standard.
Course on Actuary
Throughout 2010 have been performed
studies in order to establish, in partnership
with the National School of Insurance, an
78
“Course on Actuary”, to be made available
for the practitioners who act in the insurance
market, taking into account the lack of
professionalization courses offered in this area.
Committee on Internal
Controls (CCI)
President: Assízio Aparecido de Oliveira
(Grupo Mapfre)
Federations)
attendees
Circular 380 and Themes Related to
Money Laundering
The CCI participated actively in the analysis
of the SUSEP Circular 380, comparing this
normative with the international practice
against anti-laundering money in the insurance
market. The Committee issued a report on the
conclusions of such work, so that CNSeg may
place the theme in public hearing, where will
be proposed to SUSEP several amendments
to the standard in force, resulting from the
understanding of several markets of the
standards of the Financial Action Group (GAFI)
SIPLAV Project
The System for Identifying Politically Exposed
People (PEPs) and Anti-Money Laundering
(SIPLAV) has been developed by the Central of Services and Protection to Insurance
of CNSeg, to comply with the Circular 380
requirements, from the identified need to seek
a standardization of the information provided
to SUSEP, as well as to seek a costs reduction
for the companies that compose the insurance
market. In December, have already occurred
the first adhesions to the project.
Research on Internal Controls of the
Insurance Companies
The research performed in 2006 was updated,
so that it may be possible to have a diagnosis
of how the insurance market is developing in
the theme of internal controls.
This new research was already consolidated
and will be divulged to the market in 2011.
Course on Internal Controls
An unedited extension course on Internal
Controls, with classes to be given in the first
quarter of 2011, has been already developed
in Rio de Janeiro and São Paulo, in partnership
with the National School of Insurance.
Lectures Cycle
Every meeting held by the Committee
on Internal Controls, one of its members
presented a successful case or reported how
your company is structured to act with the
internal controls.
Seminar on Internal Controls
Held on August 31st, 2010, at the Tívoli
Mofarrej Hotel, in São Paulo, with attendance
of 176 people, amongst them the president of
FenaPrevi and Grupo Bradesco Seguros, Marco
Antonio Rossi, and the president of the Brazilian
Social Security Institute (INSS), Valdir Moysés
Simões, who talked about their experiences and
on the importance of the internal controls in their
corresponding companies.
Committee on Management
and Finances (CAF)
President: Haydewaldo Roberto Chamberlain
da Costa (Grupo Bradesco Seguros)
No. of Members: 102 (52 holders, 43 deputies
Federations)
attendees
Reports on Meetings held in SUSEP
The meetings of the Committee on
Management and Finances usually occur at
the same day of the meeting of the Accounting
Committee of SUSEP, being then reported the
matters discussed.
IFRS and Financial Statements in 2010
The impacts in the companies are relevant,
reason for which it has been requested to
SUSEP a better alignment with Brazilian
Central Bank, as regards the time for the IFRS
implementation and its scpe.
Public Digital Bookkeeping System (SPED)
SUSEP intended to create new accessory
responsibilities for the insurance companies,
such as the quarterly delivery of the Digital
Bookkeeping System (ECD), in addition to
full access to ECD and without opening fiscal
procedure or equivalent. The market showed
contrary to the changes planned, what resulted
in a movement regarding to this matter. The
subject matter was solved with the issue of the
SUSEP Circular 406, dated June 28th, 2010,
that revoked the SUSEP Circular 397, dated
December 14th, 2009, meeting the market
demand.
General Chart of Accounts
It has been identified the need to elaborate
a new general chart of accounts because
of the countless adjustments made recently
(reinsurance opening, preparatory changes
resulting from IFRS, new branches code, etc.).
PIS/COFINS and ISS on Reinsurance
commission
The incidence of PIS/COFINS and ISS on
reinsurance commission is a theme that has
given rise to a series of discussions, since
some insurance companies understand that
the reinsurance commission is not in the list
of the revenues over which such taxes are
applied. There are, however, audit companies
that are questioning such understanding.
Adjustment to e-Invoicing
Discussion on the adjustment to the
procedures such as, as regards the issue of
invoice to sell salvages or the commission paid
to brokers in the e-invoicing environment.
Public Hearing 4/10 (SUSEP Circular
410/2010) – Liabilities Adequacy Test
This matter was in the permanent agenda of
the Committee on Management and Finances,
since the first moment that SUSEP placed the
theme in discussion, participating of working
groups to deep the matter.
79
Public Hearing 5/10 – Adjusted Equity
The CNSP Resolution 222, dated December
6th, 2010, on adjusted equity, has been
discussed when it was in public hearing.
Subcommittee on Fiscal
Affairs (SCAF)
Coordinator: Antonio Carlos Nogueira
Pedrosa (Sul América Companhia de Seguros)
Federations)
Meetings held: 2
WG on Small and Mid Size
Insurance Companies (PME)
Coordinator: Pedro Pereira de Freitas
(American Life Companhia de Seguros)
No. of members: 30 (25 representatives of
insurance companies and 5 of CNSeg)
attendees
Principle of the Proportionality
The core question of this theme would be to
address unequally the unequals. This matter
80
was addressed to SUSEP, via Permanent
Special Committee, that permitted to carry
out study to be presented to the Autarchy.
The WG evaluated the proposals sent by five
consultancies and the company selected will
develop the study from 2011.
Surveillance Rate
This matter was largely discussed, due to its
relevance for small and mid size insurance
companies. One of the members of the WG
of CNSeg – Francisco Alves (COMPREV) – will
attend the WG to debate the question with
SUSEP in 2011.
Joint Solutions to Reduce Costs
This theme has been recurring in discussions
of this WG, since its constitution. For example,
bank charge and outsourcing (SulAmérica
experience with IBM).
Further Subject Matters
The WG on Small and Mid Size Insurance
Companies analyzed, among other subject
matters, IFRS and statement of accounts in
2010, SPED, Credit Risk, Liabilities Adequacy
Test and Adjusted Equity.
Central of Services and Protection
to Insurance
Superintendent General: Julio Avellar
Superintendent: Renato Pita
After changing in the management of CNSeg,
there were also changes in the structure of
the Central of Services and the Executive
Board of Protection to Insurance. The two
Executive Boards have been consolidated as
a unique body, named Central of Services and
Protection to Insurance. The “New CESER”
has as superintendent general, Julio Avellar,
and a superintendent, Renato Pita.
According to Executive Board of CNSeg, have
been made the following changes:
Extinguishment of the Council on Management
(of the Central) and on Protection to Insurance
(of the former DISEG) , and constitution of two
new Councils – a Council on Management
for the Central of Services and Protection to
Insurance, named CODAM, already invested,
whose composition is presented below, and a
Council on Development – named CONDE, to
be invested in 2011.
CODAM composition
President
CNSeg
branch of CNSeg and Federations (FenSeg,
FenaSaúde, FenaPrevi e FenaCap),
addressed to increase the efficacy and
efficiency of the insurance market and
improve the quality of services provided
• Mission: Provide, with priority, services of
data access and exchange and implement
services of interest to CNSeg
Carrying out the following changes in the
Organizational Structure of the Central of
Services and Protection to Insurance:
• Transfer to the National School of Insurance
the duties of Education and Training related
to the Fight Against Fraud
• Transfer to the Central of Services the
Management of IT Infrastructure that
was in charge of the Superintendence of
Management and Finances
• The commercial duty is no more specific
duty of a management and will be duty of
each project manager.
The managerial line of the Central was
composed as below:
Members
Casimiro Gomez
FenSeg
Fernando Mota
CNSeg
Francisco Alves de Souza
FenaPrevi
CNSeg
Márcio Coriolano
FenaSaúde
Natanael de Castro
FenaCap
Oswaldo Mário
CNSeg
Establishing new View and Mission for
the Central of Services and Protection to
Insurance:
• View: The Central of Services and
Protection to Insurance is an operational
Management of
1st dimension
2nd dimension
Projects I
Re and Capitalization
Public Safety
Projects II
Health and Personal
Providers
Projects III
Special Projects
Public DBs
Projects IV
Banks and Financial Institutions
Traffic System
Protection to Insurance
IT Projects
IT Infrastructure
Prevention
Fight
IT of Projects
Managerial Information
Hardware and Operation
Basic Software
Definition of new Business-Related Focus and
View for the Central
• Larger dedication to the services provided to
the affiliated that developed in lower rhythm
than that expected, with a very limited
adhesion to the services made available
81
• Result of international benchmarking,
including Germany, Argentina, Spain,
France, Italy and England, it revealed as
the opportunity to seek a larger efficacy,
repeating in Brazil the American ISO trajectory
(that wishes to execute Convention with
CNSeg), also in compliance with the new
business practices of GPSA (French) and
GDV (German). The purpose is to structure
the Central of Services as business-related
way, in order that it may answer with larger
effectiveness the insurance market demands.
The Central Activities in 2010
The Central of Services manages 27 own
and of third parties databases, by means
of conventions and agreements with public
and private entities, whose content is made
available to the insurance market and
accredited entities directly and/or by service
providers. The insurance companies use the
information for risks underwriting, pricing, loss
adjustment and prevention and fight against
fraud. The information and services made
available add and improve the goods, services
and processes of the clients, promoting
efficacy, efficiency and providing a virtuous
cycle to the final consumer, the society.
Services Available
Database of Insurance
Brokers (BDCOR)
BDCOR contains enrollment information
and copies of documents as regards all the
insurance brokers, enabling individual and
in group consultations, as well enrollment of
the list of insurance brokers the insurance
company works with, so that it is noticed
always an enrollment change is performed.
Database of Vehicles
Insured that Sustained
Losses of Unrecoverable
Full Indemnity (BDSII)
BDSII, of public access, enables the
consultation in order to know if a specific license
or chassis number refers to a vehicle that has
been subjected to full indemnity considered
82
unrecoverable. It is fed from the National Record
of Losses – Motor (RNS Motor)
Central of Bonus
Operating since July 2011, the Central of
Bonus enables to verify automatically the
bonus class of clients amongst the insurance
companies.
Tickets Paid – DPVAT
The access to tickets paid databank of the
DPVAT Insurance enables to obtain information
as regards the tickets paid, identification of the
vehicle (chassis and license) and the owner
(name and CPF/CNPJ).
Frontiers Project / SINIVEM
System that enables to identify vehicles that
pass by eight frontier points of the Country and
by the Presidente Dutra Highway, that also
counts on a station, indicating for the Federal
Highway Police, in real time, if the vehicle is
robbed or should be monitored. It keeps data
of vehicles that passed by the station, enabling
subsequent appraisals.
National Record of Drivers
Licensed (RENACH)
DENATRAN database that enables to check
the status of the drivers license.
National Record of Motor
Vehicles (RENAVAM)
The following basis form part of the RENAVAM
database, administrated by RENAVAM:
National Index Base (BIN) – State: It carries
features of the vehicle, information of the
owner, and outstanding fines and Vehicle Tax
(IPVA) default.
National Index Base (BIN) – Industrial: It
carries industrial features of the national and
imported vehicles.
National Index Base (BIN) - Robbery/Theft: It
carries Criminal Complaints of Robbery/Theft,
notices of localization, recovery and return to
the owner.
National Record of
Losses (RNS)
National System of
Deaths (SINOB)
The National Record of Losses is currently
composed by the following database:
• Motor
• Personal (life, personal accident and
pension)
• Property
• Cargo (being developed)
• Credit and Guarantees (being developed)
• Rural (being developed)
The National System of Deaths (SINOB),
under management of the DATAPREV, aims
at recording, processing and centralizing the
national database of deaths.
RNS Motor counts on commitment of 98%
of the insurance Companies operating in the
Motor branch.
Central Service of Protection
to Credit (SCPC)
The convention executed with the Commercial
Association of São Paulo (ASCP) enables the
insurance companies consult their several
database, which provide enrollment and credit
information.
System of Consultation to Motor Policies for
Recovering the Loss (SCA Motor - Recovery)
System that enables the registered insurance
company to identify the other insurance
company that is in charge of the third party
policy, for the purpose to recover losses.
SCA Motor – Legal Patio
It enables the access to policies database of
Motor assureds, by the operator company of
the “Legal Patio” in Rio de Janeiro, Duque de
Caxias and Búzios, “Safety Patio” in Minas
Gerais and of others that may be established,
for the purpose to provide information to such
insurance company of the recovery of insured
vehicle.
Data Confirmation System
(SICON) – CPF/CNPJ
It enables the access to the database of the
Federal Revenue Office in order to check the
enrollment status and other information as
regards natural persons and legal entities.
National System of Liens (SNG)
The system was initiated in 1998, after
FENASEG has entered into agreements with
several representative association of the
financial segment: ABAC - Brazilian Association
of Consortium Administrators, ABBC - Brazilian
Association of Commercial and Multiple Banks,
ABBI - Brazilian Association of International
Banks, ABEL - Brazilian Association of Leasing
Companies, ACREFI - National Association of
Credit, Finance and Investment Institutions,
ANEF - National Association of Financial
Services and Consortium of the Automotive
Industry, ANFAC - National Association
of Factoring, and FEBRABAN - Brazilian
Federation of Bank Associations, that finance
vehicle, allowing that the SNG system is used
by its affiliates and also by other companies
enrolled in DETRANS to perform the liens.
SNG has established as a high safety and
effectiveness system due to its ability to
prevent frauds in the records of liens related
to the contracts of Fiduciary Sale, Leasing,
Domain Reserve and Vehicle on Lien.
Vehicles Financing Contracts
Record System (SIRCOF)
SIRCOF is a system that allows data recording
of vehicles financing contracts (fiduciary sale,
leasing, domain reserve and vehicles on lien) by
financial institutions, digital and simultaneously
to the inclusion of lien in DETRAN, when the
vehicle is licensed.
Integrated Base of Vehicles (BIV)
The creation of a consolidated database of
vehicles enables the generation of studies
and management reports, as well as provides
larger flexibility to the insurance companies
when accessing the several databases.
83
Systems To Be Introduced
Insurance Market Statistics
System (DATASEG)
System that consolidates information from
several sources, mainly SUSEP and ANS, so
that to produce reports and provide monitoring
analyses of the indicators from the insurance
market, capitalization, health and private
pension companies.
Management Reinsurance
Offers System (Gestor Re)
System that aims at controlling the
distribution of preferred reinsurance offers to
local reinsurance companies, enabling the
identification of every offer sent.
SIDE controls the transfer of technical
provisions amongst private pension insurance
companies in cases of change requested by
the participant of the plan (portability).
Employees Record Data
Verification System in the FGTS
Database (SIVCAD)
Consult system to validate the employee/officer
status in health, life and personal accident
insurances.
Weather Forecast Monitoring
System (INFOTEMPO)
Anti-Money Laundering
System (SISPLAV)
Provision of newsletters by CLIMATEMPO,
with information related to weather and climate
forecasts.
It aims at providing anti-money laundering
information, in compliance with the SUSEP
Circular no. 380 and the anti-money laundering
international agreement. By means of two
information providers, SIPLAV enables the
access to information on politically exposed
people or those under criminal surveillance and
to information on income and revenue supposed
from natural persons and legal entities.
Telemarketing Calls Block
System (SIBLOQ)
Projects In Progress
Enrollment of Support
Service Providers
This system will make available information on
service providers to the insurance market.
Automatic Lien Settlement and
Release of Fully Indemnified
Vehicles System (SILAG)
SILAG will enable the information exchange
between insurance companies and financial
institutions, for the knowledge of the balance
due by the assureds.
84
Electronic Document
Exchanging System (SIDE)
SIBLOQ will collect information of telephone
numbers whose owners have requested the
block to receive telemarketing calls.
Database – Policies
and Proposals
Primarily are expected the development for
the following branches, in addition to Motor,
already introduced: Personal, Credit and
Guarantee.
Technical Committee
The Central of Services and Protection to
Insurance coordinates the works of the
Committee on Processes and Information
Technology (CPTI) that addresses the subject
matters related to the IT infrastructures,
adoption of standards by the insurance
market and the compliance with the SUSEP
regulations.
Committee on Processes and
Information Technology (CPTI)
• Censo 2011 – Standard definition to perform
President: Roberto C. P. Almeida
(Porto Seguro)
• National School of Insurance Course –
Meetings held: 12
No. of members: 53 (25 holders, 21
deputies, 6 representatives of CNSeg and 1
representative of FenSeg)
Amongst the activities performed in 2010, it
may be highlighted:
Dentre as atividades realizadas em 2010,
destacam-se:
• The Committee re-structuration after taking
office the new presidency, definition of
the CPTI Mission and View and sound
performance in the mission for convening
new members and new companies of the
insurance market for the Committee
• Circular 395 – Disclosure and monitoring
of the implementation of the Circular
395 among the insurance companies,
questionnaire on the difficulties and sharing
of IT and Accounting best practices for
applying in the insurance market companies.
• Public Hearings – Analysis on systemic and
of processes impact, related to the Public
Hearings, in order to define the projection of
development effort and sharing amongst the
ITs of the insurance market companies.
• Vertical of Standards – Creation of
standardized devices, metrics and controls
as base in the CMMi/MPSBr good practices.
Beginning of the works aiming at a possible
certification of the partners with factory of
software and development to a register of
prices, with the possibility to commoditize
the services provided to the insurance
companies. This includes all the services,
such as telemarketing, file change and
services providing.
the 2011 censo of the technology sector of
the insurance companies of the market.
Creation and performance of the pilot
course of Specialization and Management
of Processes and Information Systems in
Companies of the Insurance Market, based on
processes plan and architecture created by
the Committee on IT of CNSeg. After drafting
the amendment and application of the pilot
course in the National School of Insurance, the
new course may be repeated in companies
interested in, during the next years.
• 2010 IT Meeting– The traditional IT Meeting
Seminar developed in 2010 to an Insurance
Service Meeting, extending its scope to
include other service providers, not solely of
Information Technology. The event, whose
general theme was “Conscious Consumer
– The Future in the Services Providing”,
counted on total of 310 attendees, being
181 representatives of the insurance
market (37 of the top management, among
presidents, vice presidents, CEOs and
officers of companies; 52 executives,
among superintendents, presidents of
Councils, presidents of Committees and
Technical Committees, advisors and
experts); 87 experts (managers, analysts,
advisors, coordinators, ombudsmen,
supervisors and assistants); 5 journalists
and 128 representatives of the 30 sponsor
companies: Accenture, Audatex, BSI
Tecnologia, Compuletra, CPM Braxis, Dekra,
Delphos, eBaoTech, Ebix, Everis, Equifax,
Executivos Financeiros, GRV Solutions, IBM,
Indra, Infor, ITG, Provider IT, Politec, SAP,
Quality Software. SCPC, Stefanini, Tivit,
Telvent Global Services, Vayon and Vixia.
• 2010 EInsurance Award – Prize addressed
to systemic and of processes solutions,
aiming at divulging the insurance industry as
generator of efficient solutions.
85
Services in the Fraud
Prevention and Fight
Denouncement Hot-Line
against Insurance Fraud
Under covenants with the State Denouncement
Hot-Lines operators, the service of Denouncement
Hot-Line against Insurance Fraud aims at increasing
the identification of fraud cases. Operating in the
states of São Paulo, Rio de Janeiro, Pernambuco,
Rio Grande do Sul and Espírito Santo, the service
guarantees the citizen anonymity and provides
a register number for monitoring the process
of denouncement. When assisting the police
authorities to elucidate the frauds committed, this
service contributes to the insurance market strength
and protects the good assureds from the adverse
effects of the fraud. In Rio de Janeiro, the channel
that receives the denouncements is the telephone
number (21) 2253-1177. In the states of São
Paulo, Pernambuco, Rio Grande do Sul and Espírito
Santo the service works through national call by the
number 181.
Relationship with the
Government, Technical
Organizations and
Representative Entities
CNSeg, through partnerships with
governmental agencies, technical organizations
and representative entities, collaborates with
the Government, by request and demand, in
the cases it is called to provide information in
order to clarify the cases of fraud and further
felonies.
Information Intelligence Systems
CNSeg is in charge of develop and manage,
institutionally, computerized systems based on
information intelligence, sharing and crossing
data, aiming at offering elements to the
insurance companies that may contribute with
their initiatives of prevention and repression to
the deviations of insurance business.
Fraud Denouncement
In 2010 it was developed an institutional policy
with the purpose to foment the offer of news
on frauds committed, in compliance with the
SUSEP Circular no. 344/2007.
Fraud Quantification
System (SQF)
Through the SQF, fed annually since 2004 by
the insurance companies in all the branches
of insurance, excepting Health and Open
86
Private Pension, are generated the indicators
of fraud against insurance, compounding
thereby, unpublished historical series of such
occurrences.
The consolidated results of the 7th Cycle were
divulged during Meetings held in Rio and São
Paulo, with attendance of FENACOR, SUSEP
and National School of Insurance, when were
presented successful cases e discussed
actions to improve the prevention and fight
against fraud.
The greatest challenge for the 8th Cycle, in 2011,
is to integrate the Health data to the SQF. The
consolidated results of the 7th Cycle indicate
that in 2009 there was R$2,10 billion of claims
in questionable losses, the correspondent to
11.1% of the total value of losses. The value of
the frauds that could be confirmed amounted
to R$230 million, representing 10.7% of the
value of questionable losses. The commitment
of the insurance companies to this edition of the
survey achieved 91% in participation and 79%
in considered answers.
Fraud Indicators – All the Branches* - 2009
Values in R$
Loss
11.1%
1.5%
2,10 bi
18,9 bi
Questionable Loss
Loss
Confirmed Fraud
1.2% ➡➡
➡
Investigated Fraud
➡
Questionable Fraud
Loss with
Confirmed Fraud
Loss
0,28 bi
18,9 bi
Questionable Loss
0,23 bi
18,9 bi
Loss with
Confirmed Fraud
Loss
Investigated Loss
Confirmed Fraud
13.3%
10.7%
16.8%
13.5%
0,28 bi
2,10 bi
➡
Loss with
Investigated Fraud 0,23 bi
Ivestigated Loss 2,10 bi
Loss with
Confirmed Fraud
Ivestigated Loss
0,28 bi
1,67 bi
➡
Investigated Fraud
➡
Confirmed Fraud
Loss with
Confirmed Fraud
Ivestigated Loss
0,23 bi
1,67 bi
➡
Investigated Fraud
Loss with
Confirmed Fraud
Ivestigated Loss
Earned Premium
6.7%
0.9%
➡
Investigated Fraud
Confirmed Fraud
0.7% ➡➡
➡
2,10 bi
31,2 bi
Investigated Fraud
Questionable Loss
Earned Premium
0,28 bi
31,2 bi
Loss with
Investigated Fraud
Earned Premium
0,23 bi
31,2 bi
Loss with
Confirmed Fraud
Earned Premium
➡
➡
* Excepting Health and Open Private Pension.
Variation in relation to 2008: larger, smaller, ➡➡ the same.
The full results of this 7th Cycle, detailed by
branches of insurance in values and numbers,
was divulged to the insurance market and
related entities as a Guide for Quick Reference
and a Whole Report, with printing edition of
9,200 and 3,000 copies, respectively, the
latest being bilingual, in Portuguese and
English. Such publications are also available at
the CNSeg website.
Public Access to Web
Information
The access to the information on the actions of
prevention to insurance fraud is also available
at the portal www.viverseguro.org.br, in the
area reserved to CNSeg, in the menu Serviços,
under the title Proteção ao Seguro. Among
the options offered are the numbers of fraud
87
quantification, the content of awareness
lecture on fraud theme, the conventions of the
Denouncement Hot-Line against Insurance
Fraud, among other information. This content
is also addressed to the consumer and the
society in general, in order to inform the
population about the consequences such illicit
acts may cause.
Lectures, Courses and
Seminars
The partnership with National School of
Insurance provides trainings on Prevention of
Insurance Fraud, of compulsory attendance
for students of the Insurance Broker License
Course, as part of the curriculum.
Unlawful Activity
CNSeg was aware of countless
denouncements sent to SUSEP related to the
insurance activity by entities non authorized
to operate within this segment, mainly
associations and cooperatives constituted with
such specific purpose in their social objectives.
In 2010, a consultant has been contracted
to deep the analysis on the performance
of entities that commercialize “Protection
Programs” similar to insurance and the
service itself, under the commercial, legal
and operational aspects, aiming at measuring
the impacts on the insurance market and
redefining the institutional acting.
88
The increasing practice of such activity forced
SUSEP to constitute, by the Ordinance no.
2.986, dated July 14th, 2008, a Permanent
Special Committee “to study and propose
measures in order to fight against the irregular
insurance activity by entities non authorized to
operate as insurance companies, so that to
make agile the checking of denouncements
and repression actions, taking the necessary
complementary arrangements in the scope
of the Federal Policy, State and Federal
Prosecution Office and other competent
authorities.”
The supposed criminal implication of such
behavior motivated the formalization of
denouncements to the Federal Prosecution
Office by SUSEP and other interested entities,
so that only in Minas Gerais have been instituted
11 investigative procedures by the Federal
Police, kept by the Fragoso Advogados Office,
according to CNSeg request.
In addition to that, supporting the legal opinion
of the lawyer Condorcet Rezende, contracted
by CNSeg, FenSeg and FENACOR, SUSEP
informed the Brazilian Federal Revenue Service
the supposed illegality of this activity, aiming
at verifying the transgressions to the tax order,
with the adoption of the competent measures.
In the states of SP, AL and MG, the Prosecution
Office proposed public-interest civil actions
against some of such entities, backed by
supposed injury to the consumer rights.
Chapter IV
FenSeg
The General
Insurance Segment
91
The Good Expectations of the
General Insurance
The general insurance segment showed significant growth in 2010 when the volume
of premiums income amounted to R$37.7 billion, 14.5% above the 2009 income. As
the mainspring of the sector remained the motor insurance with volume of premiums
of R$20.1 billion, what represented a 15.3% increase against the previous year and
a 53.3% share in total premiums of the sector. It was also relevant the growth of
the property insurance, whose premiums amounted to R$7.7 billion, a 20.1% growth
in relation to 2009. The major highlight in the property insurance was the extended
guarantee that grew 90.0% in 2010, with premiums amounting to R$2.1 billion against
R$1.3 billion in the previous year.
The 2011 projections are optimists with intensification of the investments intended
for the World Cup in 2014 and the Olympics Games in 2016, but the growth rhythm
of the written premiums of the motor portfolio tends to be lower than in 2010, due to
measures taken to limit the credit and to probable increase of the interest rates.
In the further portfolios, it is worth highlighting the Rural Insurance portfolio, whose
development depends on a larger agility by the government to free up funds from the
subsidy to the rural insurance premium and from the Catastrophe Fund regulation,
instrument that will stimulate a large number of insurance and reinsurance companies
to take part in such specific market; the Civil Liability Insurances portfolio, with the
increasing demand for the professional civil liability and the D&O (Directors & Officers);
and the Home/Housing Insurance portfolio that due to the reactivation of the real estate
financings has been presenting annual growth above 20% in the last years.
Relevant fact in 2010 was the launching of the Good Practices Guide for the Motor
Insurance occurred on September 10th, 2010, in São Paulo, during the II Interactive
Conference on Insurance Consumer Protection.
President of FenSeg
92
FenSeg in 2010
The National Federation of General Insurance
– FenSeg, national representation entity of
companies operating in the damage insurance
segment, in its third year of acting, prioritized
the following topics: Motor Insurance, with
the creation of the Good Practices Guide,
implementation of operations within an
environment of Open Reinsurance, Home/
Housing Insurance, Rural Insurance and
updating of the standards for Cargo and Civil
Liability Insurance.
With principal business office in Rio de Janeiro,
FenSeg counted on the following Executive
Board in 2010:
Executive Board of FenSeg
President Jayme Brasil Garfinkel
Vice presidents Pedro Purm Junior
Thomaz Luiz Cabral de Menezes
Officers
Antonio Eduardo Trindade
Itaú Seguros S.A.
Arlindo da Conceição Simões Filho
Francisco Caiuby Vidigal Filho
João Francisco Silveira Borges da Costa
HDI Seguros S.A.
Júlio Cezar Alves de Oliveira
Brasilveículos Companhia de Seguros
Luiz Felipe Smith de Vasconcellos
Mauro César Batista
Ricardo Saad Affonso
Bradesco Auto/RE Companhia de Seguros
Sidney Gonçalves Munhoz
Executive Officer Neival Rodrigues Freitas
93
Associates to FenSeg
ACE Seguradora S.A.
HDI Seguros S.A.
Assurant Seguradora S.A.
Indiana Seguros S.A.
Atlântica Companhia de Seguros
Itaú Seguros de Auto e Residência S.A.
Austral Seguradora S.A.
Itaú Seguros S.A.
Azul Companhia de Seguros Gerais
Itaú XL Seguros Corporativos S.A.
Banestes Seguros S.A.
J. Malucelli Seguradora S.A.
BCS Seguros S.A.
Berkley International do Brasil Seguros S.A.
Bradesco Auto/RE Companhia de Seguros
Mares-Mapfre Riscos Especiais Seguradora S.A.
Brasilveículos Companhia de Seguros
Mitsui Sumitomo Seguros S.A.
BVA Seguros S.A.
Nobre Seguradora do Brasil S.A.
Caixa Seguradora S.A.
Panamericana de Seguros S.A.
Cardif do Brasil Seguros e Garantias S.A.
Paraná Companhia de Seguros
Cescebrasil Seguros de Garantias e Crédito S.A.
Chartis Seguros Brasil S.A.
Pottencial Seguradora S.A.
QBE Brasil Seguros S.A.
Coface do Brasil Seguros de Crédito Interno S.A.
Royal & Sunalliance Seguros (Brasil) S.A.
Rural Seguradora S.A.
Companhia de Seguros Aliança do Brasil
Seguradora Brasileira de Crédito à Exportação S.A.
Companhia de Seguros Gralha Azul
Seguradora Líder dos Consórcios do Seguro DPVAT S.A.
Sul América Companhia de Seguros Gerais
Companhia Mutual de Seguros
Tokio Marine Brasil Seguradora S.A.
Conapp - Companhia Nacional de Seguros
Confiança Companhia de Seguros
UBF Seguros S.A.
Cosesp - Companhia de Seguros do Estado de São Paulo
Usebens Seguros S.A.
Crédito Y Caución Seguradora de Crédito e Garantias S.A.
Virginia Surety Companhia de Seguros do Brasil
Euler Hermes Seguros de Crédito S.A.
Yasuda Seguros S.A.
Fairfax Brasil Seguros Corporativos S.A.
Fator Seguradora S.A.
Zurich Minas Brasil Seguros S.A.
Federal de Seguros S.A.
94
General Insurance Segment – 2009/2010
In 2010, the income of the general insurance
segment amounted to R$37.7 billion,
representing an increase of 14.5% if compared
to the 2009 income, R$32.9 billion. In the year,
the income of the segment represented 33.9%
of all the Brazilian insurance market, compared
to a 34.7% share in the total income of 2009.
In volume, the branches with larger
representativeness in 2010 were Motor, with
53.3% of the total of the segment and income
of R$20.1 billion; Property, with 20.7% of the
total and income of R$7.8 billion, and DPVAT,
with 7.7% of the total and income of R$2.9
billion. The branches that stood out in 2010,
as regards growth, were: Home/Housing
(21.9%), Property (20.1%) and Liabilities
(18.5%).
Income – Insurance Premiums
2009
2010
% Variation
2010/2009
17,398,186
20,052,338
15.26%
Property
6,486,165
7,788,497
20.08%
DPVAT
2,683,869
2,896,385
7.92%
Cargo (Goods in Transit)
Segments / Groups
Motor
1,686,007
1,969,231
16.80%
Credit
426,684
426,153
-0.12%
Home/Housing
906,874
1,105,235
21.87%
Liabilities
632,850
750,099
18.53%
Hull
548,336
571,932
4.30%
1,023,597
1,022,846
-0.07%
Financial Risks
867,937
898,499
3.52%
Special Risks
235,056
172,703
-26.53%
32,895,562
37,653,919
14.47%
Rural
Total for General Insurance
Source: SUSEP - SES
Thus, between 2009 and 2010 the retained losses increased 8.7% and the earned premiums,13.6%.
Accumulated Data of the General Insurance Segment
2009
2010
% Variation
2010/2009 pp
Gross Earned Premiums
32,895,562
37,653,919
14.47%
Earned Premiums
27,238,868
30,947,579
13.62%
Net Losses
16,399,620
17,822,896
8.68%
5,604,727
6,564,389
17.12%
Accounts
Acquisition Costs
Gross Earned Premiums = insurance premium – ceded coinsurance + accepted coinsurance.
Earned Premiums = net premium – Unearned Premiums Provisions (UPP) variation.
Net Losses = insurance loss – ceded coinsurance loss + accepted coinsurance loss + consortium and funds – ceded
reinsurance loss + restitution loss – salvage and recovered + IBNR variation.
95
The loss ratio in the general insurance segment in 2010 was 57.6%, registering a drop if compared
to the loss ratio of the previous year.
Loss Ratio – General Insurance
Segments/Groups
2009
2010
% Variation
2010/2009 pp
Motor
66.27%
63.92%
-2.35
Property
33.13%
30.31%
-2.82
DPVAT
86.90%
87.62%
0.72
61.85%
56.65%
-5.20
Credit
47.49%
25.31%
-22.18
Home/Housing
39.34%
30.72%
-8.62
Liabilities
34.60%
36.49%
1.89
Hull
55.47%
70.03%
14.56
Rural
38.74%
34.43%
-4.31
Financial Risks
40.65%
19.46%
-21.19
Special Risks
4.98%
41.53%
36.55
60.21%
57.59%
-2.62
Total for General Insurance
Source: SUSEP
pp = percentage points.
Loss Ratio = retained loss/earned premium.
The acquisition costs in the segment increased 0.63 percentage points as showed.
Costs – General Insurance
Acquisition Costs
2009
2010
% Variation
2010/2009 pp
Acquisition Costs
20.58%
21.21%
0.63
pp = pontos percentuais.
Acquisition Costs = acquisition costs/earned premium.
96
Source: SUSEP
Portfolio Mix of the General Insurance Segment – 2010
Groups / Branches
Insurance
Premium (R$)
Gross Earned
Premium (R$)
Net
Premium (R$)
Earned
Premium (R$)
Direct
Loss (R$)
Net
Loss (R$)
Acquisition
Cost (R$)
Motor
20,052,289,283 20,052,338,207 19,870,508,081 18,570,125,042 12,732,654,341 11,869,491,217 3,723,639,227
Loss
Ratio
63.92%
Personal Accidents Coverage for Passengers
324,886,732
324,877,004
322,917,410
307,089,666
34,931,142
34,665,694
63,070,462
11.29%
Liability – Interstate and International Land
Transit Carrier
107,161,735
107,161,735
51,305,897
51,521,488
47,147,229
22,749,241
7,401,031
44.15%
50,900,664
50,900,664
39,275,227
14,569,456
3,608,149
3,367,048
5,458,870
23.11%
2,894,936
2,894,936
2,894,744
2,844,324
0
19,598
1,100,460
0.69%
15,169,944,007 15,170,550,711 15,118,589,874 14,206,081,718 9,893,272,373 9,120,964,791 2,910,133,962
64.20%
Extended Guarantee
Green Card
Vehicles
Liability – International Transit Carrier - Personal
3,963,497
1,088,781
68.47%
Facultative Liability
4,389,568,287 4,389,020,138 4,329,384,047 3,982,229,755 2,749,034,775 2,683,761,348
735,385,661
67.39%
Property
7,798,141,363 7,788,497,179 5,858,547,848 5,165,260,847 2,643,946,228 1,565,756,292 2,221,512,097
30.31%
Traditional Fire
Homeowner
Theft/Robbery
Comprehensive Condominium Coverage
Comprehensive Business Coverage
Loss of Profits
6,932,922
7,737,993
6,933,019
7,733,362
6,140,882
-5,453,981
5,788,635
4,660,673
-5,838,960
16,050,162
16,675,346
4,659,614
1,267,444,175 1,264,403,949 1,246,405,834 1,146,928,696
-285.59%
268,115,444
326,113,650
388,371,927
28.43%
23,301,898
23,266,930
13,508,596
14,314,787
4,803,084
2,048,856
2,671,227
14.31%
197,306,065
197,309,272
164,692,711
141,264,315
94,803,239
77,277,497
48,602,810
54.70%
1,429,464,419 1,429,661,580 1,127,936,155 1,054,282,205
746,048,610
553,341,357
311,533,930
52.49%
8,693,901
8,687,648
3,289,765
1,814,063
-7,103,845
-764,353
165,817
-42.13%
Engineering Risks
460,116,314
460,982,018
122,468,671
118,068,573
101,400,830
27,899,972
20,028,553
23.63%
Miscellaneous Risks
961,587,088
962,940,042
825,100,645
914,122,467
309,646,081
211,678,808
449,001,776
23.16%
5,628,884
5,628,865
936,068
1,090,162
-320
750,400
369,433
68.83%
Extended Guarantee – Property
2,092,076,044 2,091,853,265 2,091,853,265 1,518,250,168
289,063,775
273,089,308 1,008,072,736
17.99%
Named and Operational Risks
1,344,784,582 1,336,030,248
821,119,168
DPVAT
2,870,692,052 2,896,384,900 2,896,384,900 2,910,820,230
Home / Housing
1,105,238,768 1,105,235,095 1,065,311,254
1,969,855,069 1,969,231,269 1,751,281,898 1,773,832,029 1,273,337,126 1,004,890,279
Bankers Blanket Bond
267,810,119
260,964,371
844,690,973
77,645,451
-11,965,726
29.75%
12,604,843 2,550,515,271
40,223,611
87.62%
28,870,780
30.72%
261,674,650
259,494,056
382,402,584
56.65%
National Cargo
616,203,920
615,138,071
536,147,508
552,014,511
432,505,644
312,475,195
101,303,803
56.61%
International Cargo
439,478,762
437,513,881
353,189,147
359,157,120
205,988,479
116,403,619
78,855,125
32.41%
3,948
3,948
3,948
3,948
0
0
987
0.00%
21,052,481
20,779,856
19,231,670
19,299,288
18,998,081
15,622,717
4,239,645
80.95%
Transit Carrier
Liability – International Transit Carrier (Cargo)
Liability – Railways Transit Carrier (Cargo)
8,956,984
8,959,923
8,240,817
8,364,734
6,668,487
5,471,893
1,340,295
65.42%
22,351,481
22,232,319
21,035,711
21,069,548
11,467,638
9,196,873
5,119,226
43.65%
Liability – Land Transit Carrier (Cargo)
600,356,731
602,457,492
568,518,861
569,380,817
444,518,535
394,241,627
135,256,629
69.24%
Liability – Cargo Diversion
247,874,476
248,603,049
233,260,228
233,114,611
150,920,133
149,538,096
54,176,539
64.15%
Liability – Air Transit Carrier (Cargo)
Ship Owner’s Liability
13,576,286
13,542,730
11,654,008
11,427,452
2,270,129
1,940,259
2,110,335
16.98%
917,700,882
898,499,156
363,620,573
285,503,264
162,148,026
55,566,058
-10,697,886
19.46%
7,207,440
7,214,390
2,680,792
1,494,537
1,894,153
725,602
-4,749,325
48.55%
Private Obligations Guarantee
205,310,490
200,657,737
48,773,247
34,096,832
41,559,014
7,272,123
-6,784,896
21.33%
Public Obligations Guarantee
305,444,494
295,240,824
85,724,000
68,697,633
19,037,095
7,324,161
-21,178,350
10.66%
Rental Guarantee
190,936,215
190,939,485
188,843,850
179,402,766
85,594,879
40,079,650
48,422,590
22.34%
45,316,799
43,210,865
6,976,820
3,974,043
14,005,155
-77,891
-12,511,466
-1.96%
163,485,444
161,235,855
30,621,864
-2,162,547
57,730
242,413
-13,896,439
Financial Risks
Financial Guarantee
Public Concessions Guarantee
Judicial Guarantee
-11.21%
Source: SUSEP
97
Portfolio Mix of the General Insurance Segment – 2010
Groups / Branches
Credit
Export Credit – Commercial Risk
Export Credit – Political Risk
Insurance
Premium (R$)
Gross Earned
Premium (R$)
Net
Premium (R$)
Earned
Premium (R$)
Direct
Loss (R$)
Net
Loss (R$)
Acquisition
Cost (R$)
Loss
Ratio
426,152,848
426,152,848
311,554,663
343,277,138
220,545,890
86,876,598
29,004,444
25.31%
29,135,910
29,135,910
3,902,716
3,903,095
-3,437,531
740,157
-3,344,446
18.96%
33,731
33,731
1,928
5,499
0
-200
-22,485
-3.64%
Internal Credit – Commercial Risk
248,373,494
248,373,494
165,521,489
197,211,173
162,436,226
71,831,051
23,678,334
36.42%
Internal Credit – Individual Risk
148,609,713
148,609,713
142,128,530
142,157,371
61,547,195
14,305,590
8,693,041
10.06%
Liabilities
749,055,585
750,099,384
389,430,796
371,308,929
217,393,208
135,504,795
65,387,206
36.49%
Directors and Officers Liability (D&O)
147,801,791
150,655,412
54,978,148
46,546,876
63,251,019
23,096,479
5,450,258
49.62%
General Civil Liability
500,658,187
498,666,797
278,644,789
275,165,812
131,132,616
91,961,182
45,946,366
33.42%
Professional Civil Liability
100,595,607
100,777,175
55,807,859
49,596,241
23,009,573
20,447,134
13,990,582
41.23%
Special Risks
174,442,293
172,702,526
25,891,543
33,477,651
225,353,299
13,903,323
1,973,333
41.53%
Oil and Gas
154,976,652
158,267,695
25,479,239
31,120,307
225,353,300
13,910,323
2,193,467
44.70%
6,888,614
6,888,614
713
671
-1
0
-214,800
0.00%
12,577,027
7,546,217
411,591
2,356,673
0
-7,000
-5,334
-0.30%
Hull
563,667,321
571,931,755
189,803,228
165,128,563
298,365,041
115,635,320
25,720,995
70.03%
Marine
218,270,920
216,727,444
117,697,545
109,130,703
167,020,820
79,246,102
21,851,005
72.62%
Aviation
335,177,617
344,985,557
67,603,597
51,828,556
129,487,142
35,192,795
3,173,237
67.90%
Hangarkeepers Liability
5,750,633
5,750,633
398,392
300,221
591,147
37,842
78,242
12.60%
DPEM (Compulsory “no-fault” bodily injury
insurance for boats’ owners)
4,468,151
4,468,121
4,103,694
3,869,083
1,265,932
1,158,581
618,511
29.94%
1,022,854,192 1,022,846,298
540,491,274
484,154,511
245,033,257
166,696,648
56,352,267
34.43%
Nuclear Risks
Satellites
Rural
Agricultural Insurance without FESR Coverage
201,000,677
201,000,677
13,895,318
11,292,471
22,097,623
3,617,979
-20,782,090
32.04%
Agricultural Insurance with FESR Coverage
205,817,042
205,817,042
18,247,360
21,722,224
4,320,358
-5,781,866
-18,993,919
-26.62%
Farming Insurance without FESR Coverage
1,487,193
1,487,193
573,895
636,709
901,628
230,140
32,161
36.15%
Forest Insurance without FESR Coverage
6,582,668
6,596,422
1,028,270
854,595
920,711
41,894
-512,635
4.90%
164,354
164,354
44,939
39,431
-21,841
-4,621
11,368
-11.72%
0
0
0
92
218,253
-437,877
Farming Building and Products
104,837,211
104,837,211
80,727,952
70,771,619
90,543,873
71,114,661
14,198,229
100.48%
Property and Goods on Lien – Private Financial
Institutions
148,899,628
148,877,980
120,658,736
105,205,069
66,430,538
52,229,169
32,394,560
49.65%
Rural Property and Goods on Lien – Public
Financial Institutions
190,805,414
190,805,414
146,320,411
136,519,750
32,014,223
21,839,235
9,832,103
16.00%
7,032,029
7,032,029
2,768,244
2,575,871
4,812,206
1,353,470
227,394
52.54%
156,227,976
156,227,976
156,226,149
134,536,680
22,795,685
22,494,464
39,945,036
16.72%
Other
0
0
0
0
-12,177
-1,434,022
0
Insurances Abroad
0
0
0
0
-14,331
-1,436,176
0
Branch Offices Abroad
0
0
0
0
2,154
2,154
0
Forest Insurance with FESR Coverage
Insurance in respect of the Rural Product
Coverage
Bloodstock and Livestock
Life Insurance of the Rural Producer
General Insurance Segments
60 -475953.26%
37,650,089,656 37,653,918,617 33,262,826,058 30,947,579,177 18,293,043,732 17,822,895,835 6,564,388,658
57.59%
Source: SUSEP
98
Motor Insurance
The Motor group presented, in 2010, premiums income of R$20.1 billion, a 15.3% growth if
compared to 2009 income of R$17.4 billion.
Motor
2009
Branch
Gross Earned
Premiums
Personal Accidents Coverage for Passengers
2010
Gross Earned
Premiums
% Share
% Share
286,651
0.87%
324,877
0.86%
Transit Carrier
93,884
0.29%
107,162
0.28%
Extended Guarantee
26,783
0.08%
50,901
0.14%
2,566
0.01%
2,895
0.01%
13,350,595
40.58%
15,170,551
40.29%
7,554
0.02%
6,933
0.02%
3,630,153
11.04%
4,389,020
11.66%
17,398,186
52.89%
20,052,338
53.25%
Green Card
Vehicles – Hull
Liability – International Transit Carrier Personal
Facultative Liability
Motor
Source: SUSEP
Insured Fleet / Circulating Fleet
Year
Circulating Fleet
(DENATRAN)
Processed Tickets
(Seguradora Líder)
Insured Fleet
(FenSeg)
IF/CF
IF/PT
2004
39,240,875
29,401,185
8,398,491
21.40%
28.57%
2005
42,071,961
31,344,526
8,585,374
20.41%
27.39%
2006
45,372,640
33,508,344
9,254,242
20.40%
27.62%
2007
49,644,025
36,286,115
10,022,610
20.19%
27.62%
2008
54,506,661
39,841,139
11,246,429
20.63%
28.23%
2009
59,361,642
42,764,953
12,328,417
20.77%
28.83%
2010
64,817,974
47,547,462
* 13,164,000
20.31%
27.69%
* Estimated Data
The Extended Guarantee in the Motor Insurance
Gross Earned
Premium (R$)
Net
Premium (R$)
Earned
Premium (R$)
Direct
Loss (R$)
Net
Loss (R$)
Acquisition
Cost (R$)
2010 Extended Guarantee
50,900,664
39,275,227
14,569,456
3,608,149
3,367,048
5,458,870
26,782,905
19,930,226
5,174,618
1,497,253
1,044,937
3,160,010
90.05%
97.06%
181.56%
140.98%
222.22%
72.75%
Year
Branch
2010/2009 Difference
99
Property Insurance
Property Insurance accounted in 2010 a 20.1% growth, with income of R$7.8 billion against R$6.5
billion in 2009.
Property
2009
Branch
Gross Earned
Premiums
Traditional Fire
2010
% Share
Gross Earned
Premiums
% Share
7,243
0.02%
7,733
0.02%
1,031,012
3.13%
1,264,404
3.36%
21,436
0.07%
23,267
0.06%
168,588
0.51%
197,309
0.52%
1,252,771
3.81%
1,429,662
3.80%
4,825
0.01%
8,688
0.02%
535,303
1.63%
460,982
1.22%
1,089,231
3.31%
962,940
2.56%
5,990
0.02%
5,629
0.01%
Extended Guarantee
1,248,333
3.79%
2,091,853
5.56%
Named and Operational Risks
1,121,433
3.41%
1,336,030
3.55%
Property
6,486,165
19.72%
7,788,497
20.68%
Homeowners
Theft / Robbery
Comprehensive Condominium Coverage
Comprehensive Business Coverage
Loss of Profits
Engineering Risks
Miscellaneous Risks
Bankers Blanket Bond
Source: SUSEP
The Extended Guarantee in the Property Insurance
Gross Earned
Premium (R$)
Net
Premium (R$
Earned
Premium (R$)
Direct
Loss (R$)
Net
Loss (R$)
Acquisition
Cost (R$)
2,091,853,265
2,091,853,265
1,518,250,168
289,063,775
273,089,308
1,008,072,736
1,248,333,156
1,248,333,156
1,268,185,499
163,979,828
164,904,327
866,833,993
67.57%
67.57%
19.72%
76.28%
65.60%
16.29%
Year
Branch
2010/2009 Difference
100
DPVAT Insurance
to the Federal Government, namely: 45% to
the National Health Fund, of the Ministry of
Health, as set forth in the Law no. 8212/1991,
amended by the Law no. 9503/1997, in order
to finance the medical-hospital care to the
victims of traffic accidents, and 5% to the
DENATRAN, of the Ministry of the Cities, as
set forth in the Law no. 9503/1997, in order
to finance campaigns of accidents prevention
and traffic education.
In 2010, the DPVAT conventions income, that
includes all the vehicles categories – cars,
motorcycles, taxis, public transportation
vehicles, trucks, vans, soil moving machinery
and mobile equipment in general (if licensed),
was R$2.9 billion. This income represented
growth of 7.9% in relation to 2009 income, in
the amount of R$ 2.7 billion.
From this total income of the DPVAT
Insurance, 50% are immediately transferred
DPVAT
2009
2010
Branch
Gross Earned
Premiums (R$)
% Share
Gross Earned
Premiums (R$)
% Share
DPVAT
2,683,869
8.16%
2,896,385
7.69%
Source: SUSEP
Cargo Insurance
The Civil Liability branches related to the Cargo segment were responsible in 2010 for the premiums
income in the amount of R$916 million, corresponding to 54.3%. The National Cargo amounted to
R$615 million, 31.2% of the total, and the International Cargo amounted to R$438 million.
Cargo
2009
Branches
Gross Earned
Premiums
2010
% Share
Gross Earned
Premiums
% Share
National Cargo
547,930
1.67%
615,138
1.63%
International Cargo
379,830
1.15%
437,514
1.16%
2
0.00%
4
0.00%
Liability- International Transit Carrier (Cargo)
Liability- Interstate and International Land Transit Carrier
16,680
0.05%
20,780
0.06%
Liability- Railways Transit Carrier (Cargo)
11,380
0.03%
8,960
0.02%
Liability- Air Transit Carrier (Cargo)
18,071
0.05%
22,232
0.06%
Liability- Land Transit Carrier (Cargo)
494,192
1.50%
602,457
1.60%
Liability- Cargo Diversion
208,635
0.63%
248,603
0.66%
9,287
0.03%
13,543
0.04%
1,686,007
5.13%
1,969,231
Ship Owners’ Liability
Cargo
5.23%
Source: SUSEP
101
Premium Income by Federation
Units and Branches of Insurance
- 2010
According to the following charts, it may be
conclude that within the general insurance
segment, Motor was the branch of larger
representativeness in all the states of
the country, with 53.4% in Brazil as a
whole. Standing in the second position is
the Property group, position presented in
almost all the Brazilian states, with 20.6% of
representativeness in the Country.
The state of São Paulo was responsible for the
larger premiums income in general insurance,
with R$17.8 billion, presenting a 13.9% increase
in relation to the previous year, and extending
its share in the national scenario from 45.7% to
47.5% in 2010.
Brazil
Motor
53.4%
Property
20.6%
DPVAT
7.7%
5.2%
Credit
1.1%
Home/Housing
2.9%
Liabilities
2.0%
Hull
1.5%
Rural
2.7%
Financial Risks
2.4%
Special Risks
0.4%
Others 0.0%
Source: SUSEP
Rio de Janeiro
Motor
49.7%
Property
20.2%
DPVAT
6.7%
2.9%
1.8%
Credit
Home/Housing
5.6%
Liabilities
2.8%
Hull
Rural
4.9%
0.1%
Financial Risks
Special Risks
4.6%
0.7%
Others 0.0%
Source: SUSEP
102
São Paulo
Motor
47.4%
27.4%
Property
5.3%
DPVAT
6.6%
1.3%
Credit
2.3%
Home/Housing
Liabilities
2.9%
Hull
1.6%
Rural
1.4%
Financial Risks
Special Risks
2.9%
0.8%
Others 0.0%
Source: SUSEP
Rio Grande do Sul
Motor
53.9%
Property
13.9%
DPVAT
9.3%
8.2%
Credit
0.2%
Home/Housing
Liabilities
Hull
2.9%
1.0%
0.2%
Rural
Financial Risks
9.1%
1.3%
Special Risks 0.0%
Others 0.0%
Source: SUSEP
Minas Gerais
Motor
59.3%
Property
14.1%
DPVAT
11.6%
4.7%
Credit
0.1%
Home/Housing
3.8%
Liabilities
1.1%
Hull
1.0%
Rural
Financial Risks
2.7%
1.6%
Special Risks 0.0%
Others 0.0%
Source: SUSEP
103
Paraná
Motor
59.9%
Property
13.7%
DPVAT
8.3%
4.0%
Credit
0.2%
Home/Housing
Liabilities
Hull
2.5%
1.2%
0.5%
Rural
7.3%
Financial Risks
2.5%
Special Risks 0.0%
Others 0.0%
Source: SUSEP
Bahia
Motor
67.8%
Property
11.2%
DPVAT
8.2%
2.2%
Credit
0.2%
Home/Housing
3.6%
Liabilities
0.6%
Hull
0.9%
Rural
2.9%
Financial Risks
Special Risks
2.3%
0.1%
Others 0.0%
Source: SUSEP
Goiás
Motor
62.5%
Property
14.7%
DPVAT
Credit
11.2%
1.2%
0.1%
Home/Housing
2.0%
Liabilities
0.2%
Hull
0.2%
Rural
Financial Risks
7.7%
0.3%
Special Risks 0.0%
Others 0.0%
Source: SUSEP
104
Santa Catarina
Motor
63.1%
Property
12.9%
DPVAT
10.1%
4.8%
Credit 0.0%
Home/Housing
2.1%
Liabilities
0.7%
Hull
0.6%
Rural
Financial Risks
4.7%
1.1%
Special Risks 0.0%
Others 0.0%
Source: SUSEP
Technical Committees of FenSeg
• The committees will have the maximum of
The technical committees, composed by
insurance companies practitioners, are
specialized advisory bodies of FenSeg that
have the following duties: evaluate the impact
of published regulations, proposing procedures
recommendations; appraise matter and
develop studies of technical nature in the
several branches of insurance; answer queries
made by the insurance companies and other
entities; submit to the Executive Board actions
that meet the market interests; hold seminars/
workshops about themes of interest of the
insurance companies practitioners, assureds
and regulatory agencies; evaluate the need to
carry out programs for training and qualification
of professionals in the different insurance
segments; appoint representatives to attend
events and meetings on relevant topics
pursuant to their scope of action.
• Both, presidents of the committees and their
The technical committees regulation provides
for, amongst other requirements, that:
Committee Name
General Civil Liability
15 permanent members;
members, will be elected for a two-year term;
• The presidents of the committees could not
exercise more than two consecutive terms;
• It will become hindered and will loss,
therefore, the term, the member that miss
more than three consecutive meetings or
half of the meetings held over a12 months
period;
• The meetings of the committees will be held,
ordinarily, unless special situations, at least
once every quarter and, extraordinarily, if
convened by its president, by the Executive
Board of FenSeg or upon the members
request.
In 2010, as shown below, FenSeg held
65 meetings in seven committees, which
discussed and analyzed about 118 subject
matters considered relevant.
Meetings
Members
Guests
Attendees
Subject Matters
7
14
3
17
8
Property Risks
12
15
3
18
23
Motor Insurance
12
15
6
21
45
Credit and Guarantee Insurance
8
15
7
22
12
Home / House Insurance
8
12
5
17
8
Rural Insurance
7
9
0
9
9
Cargo Insurance
11
15
2
17
13
105
Technical Committees
Working Groups
Committee on General Civil Liability
President: Luiz Macoto Sakamoto, Yasuda
Seguros S.A.
WG on Aviation Insurance
It is subordinate to the Committee on Cargo.
Coordinator: Carlos Eduardo Polizio, Mapfre
Seguradora S.A.
Committee on Property Risks
President: Adelson Almeida Cunha, Zurich
Minas Brasil Seguros S.A.
Committee on Motor Insurance
President: Mauricio Galian, Mapfre
Seguradora S.A.
Committee on Credit and Guarantee
Insurance
President: Rogerio Guede Vergara, Mapfre
Seguradora de Crédito e Garantias S.A.
Commitee on Home/Housing Insurance
President: Armando Petrillo Grasso, Bradesco
Auto/RE Companhia de Seguros
Committee on Rural Insurance
President: Luiz Carlos Meleiro, Allianz
Seguros S.A.
Committee on Cargo Insurance
President: Artur Luiz Souza dos Santos,
Mapfre Seguradora S.A.
Subcommittees
Subcommittee on the Central of Bonus
It is subordinate to the Committee on Motor
Insurance.
Coordinator: Marcelo Ordonez Rezende,
Subcommittee on Claims
It is subordinate to the Committee on Motor
Insurance.
Coordinator: Abelardo de Queiroz Guimarães
Filho, Bradesco Auto/RE Companhia de
Seguros
Subcommittee on D&O – Directors and
Officers
It is subordinate to the Committee on General
Civil Liability.
Coordinator: Leandro Martinez, Chubb do
Brasil Cia. de Seguros
106
WG on Management of Cargo Risks
It is subordinate to the Committee on Cargo.
Coordinators: Maurício França, Liberty
Seguros S.A. and Daniel Koji Kobayashi,
Yasuda Seguros S.A.
WG on Extended Guarantee
It is subordinate to the Committee on
Property Risks.
Coordinator: Fabio Marques, Itaú Seguros S.A.
Chambers, Commissions,
Councils and Committees
Participation of Fenseg in chambers,
commissions, councils, committees and
working groups of other entities.
Special Committee of SUSEP
Representative: Jayme Brasil Garfinkel
(FenSeg)
Curator Council of the Wages Variation
Compensation Fund (FCVS)
Holder: José Lopes Coelho (Caixa
Seguradora)
Deputy: Armando Petrillo Grasso (Bradesco)
Technical Group of FCVS
Representatives: Armando Petrillo Grasso
(Bradesco), Antonio Carlos Gonçalves Silva
(Advisor) and Sebastião Pedro (Excelsior)
Appeals Committee of FCVS
Holder: Antonio Carlos Gonçalves Silva
(Advisor)
Deputy: Armando Petrillo Grasso (Bradesco)
Accounting Committee of SUSEP
Representatives: Denis dos Santos Morais
(Brasilveículos), Haydewaldo Roberto
Chamberlain da Costa (Bradesco) and Laênio
Pereira dos Santos (Sulamérica)
National Council of Traffic Road
(CONTRAN)
Theme Chamber on Vehicles Affairs
Holder: Adhemar Fujii (Advisor)
Deputy: Neival Rodrigues Freitas (FenSeg)
Theme Chamber of Legal Effort
Holder: Leonardo Girão (CNSeg)
Deputy: Márcio Alexandre Malfatti (Advisor)
Ministry of Agriculture
Agribusiness Council
Holder: José Américo Peón de Sá (CNSeg)
1st Deputy: Luiz Roberto Paes Foz (UBF)
2nd Deputy: Artur Luiz Souza dos Santos
(Mapfre)
Sectorial Chamber of the Soy Productive
Chain
Holder: Wady José Morão Cury (Aliança
do Brasil)
Deputy: Geraldo Mafra (UBF)
Theme Chamber of the Agribusiness
Financing
Holder: Arlindo da Conceição Simões Filho
(Allianz)
Deputy: Neival Rodrigues Freitas (FenSeg)
ABNT/CB-24 Committees – Risk Potential
in Construction
Representatives: Daniel Barreto (Porto
Seguro), Fábio Tulmann (Mapfre), Michele
Perruolo (RSA) and Robson Vissotto (RSA)
Fire Detection and Warning Systems
Seguro), Teotônio Maria da Silva (Mapfre) and
Wilson Dedônio (Liberty)
Fire Brigade
Representative: Daniel Barreto (Porto Seguro)
Fire Protection of the Chemical Industry
Seguro), Flavia Racanicchi Soares (Itaú),
José Augusto de Alencar Jr.(Itaú), Marcelo
Luiz Pereira (Sulamérica), Marcos Cassaro
(Sulamérica) and Welton Ribeiro da Silva
(Liberty)
Liquid Foam Generator for Fire
Extinguishment
Fire Protection by Sprinklers
Seguro), Fabio Fanti (Zurich), Flavia Racanicchi
Soares (Itaú) e Paulo Sergio Testa (Itaú)
Fire Extinguishers
Hydrant and Hose Reel Systems
Representatives: Ronoel Souza (Zurich) and
Altevir Marquezini Palmas Junior (Tokio Marine)
Transaction Committee - FenSeg/
FENACOR
Representatives: Marco Antonio Gonçalves
(Bradesco), Marcos Acildo Ferreira (Marítima)
and Roberto Santos (Azul)
CNSeg
Committee on Management of the Central
of Services and Protection to Insurance
(CODAM)
Representatives: Assizio Aparecido de
Oliveira (Mapfre Seguros), Oswaldo Mário Pego
de Amorim Azevedo (Sulamérica) and Reinaldo
D’Errico (Liberty Seguros)
Committee on Development of the Central
of Services and Protection to Insurance
(CONDE) Representatives: João Francisco
Silveira Borges da Costa (HDI) and Hyung Mo
Sung (Mitsui)
Research and Studies
Actions developed, especially within the scope
of the technical committees:
Institute of Economic Research (FIPE) –
Table of Vehicle Market Value
FenSeg and FIPE has been keeping
convention since 2000, whereby the Institute
elaborates, monthly, table with average values
of automotive vehicles and the permission of
electronic use by the insurance market and
other related segments.
107
Center for Road Experimentation and
Safety (CESVI) – Vehicle Identification
Number (VIN)/Body/Recall
Fenseg, in partnership with CESVI Brasil,
developed the VIN/Body/Recall Program that
has the purpose the decoding of information
contained in the automotive vehicles body and
is in phase of introduction in the insurance
companies.
Brasil sem Chamas Program
FenSeg was invited to participate of the
Program Brasil sem Chamas, through its
Committee on Property Risks. The Program
consists in studying deeply the area of safety
against fire, nationwide, that counts on the
participation of the Ministry of Science and
Technology and it is being coordinated by the
Technological Research Institute (IPT) of the
Sao Paulo State.
Besides other studies, such program intends to
analyze, more deeply, the insurer environment
before its importance and consequent impacts
of its actions and regulations in order to
improve the area of safety against fire. This
way, it may be highlighted two facts of extreme
relevance, which are:
a) the deregulation of the insurance market
through SUSEP Circular 321/06, that
cancelled SUSEP Circular 006/92, which
had established the technical requirements
for the fire protection, and PRESI Circular
– 052/77 of IRB-Brasil Re, which had
established the classification of the cities
requirements;
b) the end of the reinsurance monopoly by IRB
– Brasil Re, in the year of 2008.
Projects and Standards
Monitoring
Amongst the major Legislative Projects and
Standards related to General Insurance that
have been monitored are:
Senate Bill no. 372/05
On December 15th, 2010, the En Banc
Federal Senate approved the Final Text of the
108
Senate Bill no. 372/05, of the Senator Romeu
Tuma, that regulates the performance of land
automotive vehicles dissembling companies.
The project, originally approved in the Federal
Senate, was in process in the House of
Representatives, where was amended to
improve its text, and go back to the Senate as
House of Representatives Amendment (ECD)
to the Senate Bill no. 372/05). The project was
sent for presidential enactment.
Catastrophe Fund for the
Rural Insurance
The Complementary Law no. 137/2010, that
constitutes the Catastrophe Fund, enacted on
August 26th, 2010 by the president Luiz Inácio
Lula da Silva, authorizes the constitution of a
fund that will have public-private partnership
to assure the insurance and reinsurance
companies will count on complementary
coverage of the rural insurance risks in cases
of climate catastrophes, such as dry, intense
freeze or rain in excess.
The fund, of at least R$4 billion, will have as
members the Federal Government, insurance
companies, reinsurance companies,
agribusiness and cooperatives. The
measure intends to improve the confidence
and guarantee, so that the insurance and
reinsurance companies extend the offer of
rural insurance products in the regions of
more unpredictable climate and more sensitive
cultures in relation to climate adversities.
The Catastrophe Fund, which substituted
the Fund for the Rural Insurance Stability, will
be private and administered by legal entity,
constituted specifically with this purpose.
According to the new law, the fund will
have a board of directors, composed by
representatives of the government and, at
least, one representative of every segment
involved, as insurers, reinsurers, cooperatives
and agribusiness companies.
The Committee on Rural Insurance has been
taking the initiative to held meetings with
federal and local agencies, as well as with
entities involved in this process, aiming at
understanding the expectance of each one
and thus may assist to conduct the regulatory
process, so that to meet the wishes of
everybody involved respecting the law in force.
CONTRAN Resolution
no. 362/10
With the participation of FenSeg, the Theme
Chamber on Vehicles Affairs (CTAV) approved
the CONTRAN Resolution no. 362/10, dated
October 15th, 2010, substituting the CONTRAN
Resolution no. 297/08, that establishes the
classification criteria – in small, mid and large
amount of the losses arising from accidents
with automobiles, motorcycles, buses and
trucks. FenSeg will make available training for
the Traffic Road Agents (military policemen,
DETRAN agents our highway policemen), so
that to obtain the proper classification of the
damages sustained by the vehicles due to
accidents, in order to prevent that a wrong
classification may result, in case of insured
vehicles, in a full indemnity.
Further Actions
Irregular Exercise of the
Insurance Activity
It deserves to be highlighted the monitoring,
jointly with the Central of Services and
Protection to Insurance of CNSeg, of the
required arrangements to interrupt the
cooperatives and associations activities that
have been acting irregularly as insurance
companies.
Forum of the Technical
Committees
With the objective to divulge the technical
subject matters handled within the scope of
its Technical Committee, FenSeg is making
available in its website the “Fórum das
Comissões Técnicas”. Primarily, the project
is serving only the Committee on General Civil
Liability, but in 2011 it will serve the further
Committees
International Entities
International Union of Marine Insurance
The purpose of the FenSeg affiliation to
the International Union of Marine Insurance
(IUMI) is to facilitate the information exchange
amongst its associates and the international
insurers and reinsurers and also to provide
the co-operation with organisms and entities
intended for the marine activity.
International Association of Engineering
Insurers
Upon the proposal of the Committee on
Property Risks, FenSeg, since 2008, is
affiliated to the International Association of
Engineering Insurers (IMIA). IMIA is a forum to
promote the knowledge and best practices in
the engineering insurance field.
109
Chapter V
FenaPrevi
The Personal
Coverage Segment
111
The First Months of the New
Management
Few months elapsed since the new Executive Board of FenaPrevi took office, in
February 7th, 2010, it was possible to conclude some projects, develop others, and
take new initiatives of utmost importance for the market development and promotion.
Within this period, important milestone was the conclusion of the first stage of the
Biometric Tables Project, with the approval, by SUSEP, of the Biometric Tables BREMS (survival and mortality, for both the genders), whose construction was based on
the Brazilian insurance market experience.
Such project was extended in 2010, with two new work fronts: the construction of
the Disability Tables (for both the genders), based on the Brazilian insurance market
experience, and the improvement function organization for the Biometrical Tables
BR-EMS.
FenaPrevi, in the period, remained endeavoring efforts in order that matters of utmost
importance for the personal coverages segment were approved, with special highlight for the “shield” of the consumer rights and for the regulation of the pension insurance with differentiated fiscal approach, when the resources will be used to meet
health and education expenses of the assured and dependents.
New projects were also developed, satisfying the urgent need to facilitate, simplify
and extend the access to the social protection network provided by the personal coverages segment, including to the most vulnerable strata of the population to occurrences of misfortunes and by them affected.
The proposals drafted aim at continuing the process of modernization for the contract way, adjusting the products acquisition to the technological developments and
the new profile of the society, increasingly marked by practices addressed to the
planet sustainability and more inclined to interaction by digital means.
It is also under analysis proposal addressed to the organization of specific plan of
personal insurance, similar to modalities commercialized in some countries.
The proposals and projects are being submitted to pertinent analysis by the competent authorities and their approval, certainly, will contribute for the development and
improvement of the market.
Marco Antonio Rossi
President of FenaPrevi
112
The FenaPrevi
The National Federation of Private Pension and
Life (FenaPrevi) is a non-profit civil association
that congregates and represents the companies
and entities that compose the private pension
and life insurance segments acting within the
national territory and similar or fellow entities
acting in the regional or national scope.
The View, Mission and Values of FenaPrevi are
the following:
View of Future
Be an independent institution, recognized and
valued by associates, market and community,
contributing for the development of personal
and private pension insurance segments.
Mission
Contribute for the development of the personal
and private pension insurance segments,
representing institutionally their associates
before regulatory agencies, market and
community.
Values
• Focus in the Associates: Perform actions
aligned to the strategic interests, paying
attention and respecting their needs and
appraising their impacts in the companies.
• Continuous Excellence: Work focused on
strategic purposes, creating alternatives that
bring tangible benefits and results to the
associates.
• Transparent Communication: Make
available information that add value, working
in transparent way with the associates and
community.
• Team Work: Develop actions jointly with
associates, respecting the sector differences
and interests.
• Respect to Diversity: Develop and promote
actions that respect and value the individual
and cultural differences.
• Ethics: Preserve the values established,
through honest behavior as independent
institution, objecting the associates and
community interests.
• Commitment to the Community: Build
credibility by responsible action aligned to
the FenaPrevi values.
• Innovation and Imagination: Develop
innovative and creative solutions for the
sector challenges.
113
Permanent Associates to FenaPrevi
On December 2010, FenaPrevi counted on 79 Permanent Associates, amongst them 64 insurance
companies and 15 non-profit open private pension entities.
Associadas Efetivas à FenaPrevi
1 ACE Seguradora S.A.
41 Mapfre Nossa Caixa Vida e Previdência S.A.
2 Acvat - Previdência Privada
42 Mapfre Vera Cruz Vida e Previdência S.A.
3 Alfa Previdência e Vida S.A.
43 Mapfre Vida Seguradora S.A.
4 Allianz Seguros S.A.
44 Mares-Mapfre Riscos Especiais Seguradora S.A.
5 American Life Companhia de Seguros
45 Marítima Seguros S.A.
6 Aplub - Previdência Privada
46 MBM Previdência Privada
7 Aspecir Previdência
47 MBM Seguradora S.A.
8 Azul Companhia de Seguros Gerais
48 Metropolitan Life Seguros e Previdência Privada S.A.
9 Banestes Seguros S.A.
49 Mitsui Sumitomo Seguros S.A.
10 Bradesco Vida e Previdência S.A.
50 Mongeral AEGON Seguros e Previdência S.A.
11 Brasilprev Seguros e Previdência S.A.
51 Nobre Seguradora do Brasil S.A.
12 Caixa Seguradora S.A.
52 Panamericana de Seguros S.A.
13 Caixa Vida e Previdência S.A.
53 Pecúlio Abraham Lincoln - Amal
14 Capemisa Seguradora de Vida e Previdência S.A
54 Porto Seguro Cia. de Seguros Gerais
15 Centauro Vida e Previdência S.A.
55 Porto Seguro Vida e Previdência S.A.
16 Chartis Seguros Brasil S.A.
56 PREVICORP Previdência Privada
17 Chubb do Brasil Cia. de Seguros
57 Previmil Previdência Privada
18 Companhia de Seguros Aliança da Bahia
58 Prudential do Brasil Seguros de Vida S.A.
19 Companhia de Seguros Aliança do Brasil
59 QBE Brasil Seguros S.A.
20 Companhia de Seguros Previdência do Sul
60 Royal & Sunalliance Seguros (Brasil) S.A.
21 Companhia Excelsior de Seguros
61 Rural Seguradora S.A.
22 Companhia Mutual de Seguros
62 Sabemi Previdência Privada
23 CONAPP - Companhia Nacional de Seguros
63 Sabemi Seguradora S.A.
24 Confiança Companhia de Seguros
64 Safra Vida e Previdência S.A.
25 COSESP - Companhia de Seguros do Estado de São Paulo
65 Santander Seguros S.A.
26 Família Bandeirante Previdência Privada
66 Seguradora Líder dos Consórcios do Seguro DPVAT S.A.
27 Federal de Seguros S.A.
67 Sinaf Previdencial Cia. de Seguros
28 Federal Vida e Previdência S.A.
68 Sociedade Caxiense de Mútuo Socorro
29 GBOEX Grêmio Beneficente
69 Sul América Companhia Nacional de Seguros
30 Generali Brasil Seguros S.A.
70 Sul América Seguros de Pessoas e Previdência S.A.
31 HSBC Seguros (Brasil) S.A.
71 Tokio Marine Brasil Seguradora S.A.
32 HSBC Vida e Previdência (Brasil) S.A.
72 Tokio Marine Seguradora S.A.
33 Icatu Seguros S.A.
73 União Previdenciária Cometa do Brasil - COMPREV
34 Indiana Seguros S.A.
74 Unimed Seguradora S.A.
35 Investprev Seguros e Previdência S.A.
75 UNIPREV União Previdenciária
36 Itaú Seguros S.A.
76 Upofa União Previdencial
37 Itaú Vida e Previdência S.A.
77 Yasuda Seguros S.A.
38 Kyoei do Brasil Cia. de Seguros
78 Zurich Minas Brasil Seguros S.A.
39 Liberty Seguros S.A.
79 Zurich Vida e Previdência S.A.
40 Luterprev - Entidade Luterana de Previdência
114
Executive Board
On December 2010 the composition of the Executive Board of FenaPrevi was the following:
President
Marco Antonio Rossi
1 Vice President
st
Renato Russo
Sul América Seguros de Pessoas e Previdência S.A.
Vice Presidents
Francisco Alves de Souza
União Previdenciária Cometa do Brasil - COMPREV
Osvaldo do Nascimento
Sérgio Ricardo Rosa
Brasilprev Seguros e Previdência S.A.
Officers
Bento Aparicio Zanzini
Mapfre Vera Cruz Vida e Previdência S.A.
Everson Oppermann
Luterprev - Entidade Luterana de Previdência
Fabio Lins de Castro
Fábio Ohara Morita
Fernando Alves Moreira
Gilberto Duarte de Abreu Filho
Santander Seguros S.A.
Helder Molina
Hélio Hiroshi Kinoshita
Metropolitan Life Seguros e Previdência Privada S.A.
Juvêncio Cavalcante Braga
Caixa Vida e Previdência S.A.
Luciano Snel Correa
Icatu Seguros S.A.
Mário Jorge Rodrigues Coelho da Cruz
Nilton Celeste Bermudez
GBOEX Grêmio Beneficente
Oriovaldo Pereira Lima Filho
Previmil Previdência Privada
115
FenaPrevi, on December 2010, counted on eight Technical Committees, composed by
representatives of the Permanent Associates, as below:
Presidents
Actuarial Committee
Jair de Almeida Lacerda Júnior
(Bradesco Vida e Previdência S.A.)
Committee on Accounting and Fiscal Affairs
Elizeu da Silva Souza
(Santander Seguros S.A.)
Committee on Legal Affairs
Luiz Fernando Nascimento Bertoncello
(Brasilprev Seguros e Previdência S.A.)
Committee on Communication, Marketing and Events
Oriovaldo Pereira Lima Filho
(Previmil Previdência Privada)
Committee on Investments
Marcos Suryan Neto
Committee on Survival Products
João Batista Mendes Angelo
(Brasilprev Seguros e Previdência S.A.)
Committee of Risk Products
Thereza Christina Moreno de Oliveira
(Prudential do Brasil Seguros de Vida S.A.)
SIDE Manager Committee
Julio Antonio Saraiva
Statistic Data
Introdution
The income of the Personal Coverages
Segment – represented by the Pension
Plans and the Risk Coverages of Personal
Insurance – amounted to R$61.7 billion in
2010, a 18% growth in relation to 2009 and
55% of the total income of the insurance
market (excluding health insurance).
This performance revealed how good the
economy was in 2010, with a 7.5% growing
in the Gross Domestic Product (GDP) in
relation to 2009, according to projections of
the Ministry of Finance. As regards the GDP
participation, the income of the Personal
Coverages Segment represented 1.8%
in 2010, 0.15 percentage points above
comparing to 2009.
This can be explained by the good
performance of the economic indicators
directly related to the population revenue.
116
The unemployment rate in the six
metropolitan regions included in the Monthly
Employment Research (PME) presented,
on November 2010, the lower rate, 5.7%
since the beginning of the research series,
on March 2002. The number of workers
with employment contract in the private
market on November 2010 (10.4 million)
increased 8.7% in the annual comparison,
representing an additional of 839 thousand
work stations with employment contract
within this period.
Even in accordance with the Monthly
Employment Research (PME), the regular
actual average revenue of the occupied
people on November 2010, in the amount
of R$1,516.70, presented a 5.7% increase
in relation to November 2009, whereas the
mass of regular actual average revenue of
the occupied people, amounting to R$34.4
billion, presented a 9.6% increase in relation to
November 2009.
pushed the Personal Coverages Segment,
as much regarding to the Risk Coverages of
Personal Insurance as to the Pension Plans,
the latter representing 75% of the total income
for the said segment.
The population revenue increase and the credit
expansion stimulated the internal demand and
Values in R$ bi
Income
Premiums + Contributions
2007
Pension Plans
28.1
2008
2009
31.8
2010
38.7
46.0
2010/2009
19%
Risk Coverages of Personal Insurance
10.6
12.0
13.7
15.7
15%
Total of the Personal Coverages Segment
38.7
43.8
52.4
61.7
18%
Insurance Market*
74.3
85.3
95.1
111.2
17%
Participation of the Personal
Coverages Income in the
Insurance Market
52%
51%
55%
55%
2.661,3
3.031,9
3.185,1
3.424,0
Participation of the Personal Coverages
Income in the GDP
GDP (Current Prices)**
1.45%
1.44%
1.65%
1.80%
IGP-DI
7.89%
9.10%
-1.43%
11.30%
IPCA
4.46%
5.90%
4.31%
5.91%
Source: SUSEP, BCB, FGV, IBGE
* excluding data from health insurance
** 2010: calculation based on 7.5% increase, projected by the Ministry of Finance
Personal Coverages Segment – Income in 2010 (Premiums and Contributions)
25%
Pension Plans
75%
The Personal Coverages Segment closed the year of 2010 with provisions (mathematical and
technical) of R$226.2 billion, 95.5% related to the Pension Plans.
Values in R$ bi
Provisions (Mathematical and Technical)
Pension Plans
Personal Coverages Segment
December 2010
216.0
10.2
226.20
Source: SUSEP
117
Pension Plans
The income in 2010 of the Pension Plans (risk and survival coverages of open private pension
plans and coverages solely for survival in personal insurances plans) was R$46.0 billion, presenting
increase of 18.9% in relation to the previous year.
Values in R$ bi
Pension Plans
Income (Premiums and Contributions)
Coverages
Period
Risk
(open private pension plans)
Survival
(open private pension plans
and personal insurance)
Total
2008
1.7
30.1
31.8
2009
2.0
36.7
38.7
2010
2.0
44.0
46.0
2010/2009
0%
19.9%
18.9%
Source: SUSEP
The VGBL/VRGP plans, following the trend of the previous year, contributed significantly for obtaining
this result, with income of R$36.7 billion, representing 80% of the total income of the Pension Plans.
Values in R$ bi
Open Private Pension
Period
VGBL/
VRGP
PGBL/
PRGP
Traditional Plans
Survival
Coverage
Risk
Coverage
Total
Total
Individual
Programmed
Retirement
Fund (FAPI)
Total
2008
23.5
5.1
1.5
1.7
3.2
8.3
0.01
31.8
2009
30.1
5.2
1.4
2.0
3.4
8.6
0.01
38.7
2010
36.7
6.1
1.2
2.0
3.2
9.3
0.01
46.0
2010/2009
21.9%
17.3%
-14.3%
0.0%
-5.9%
8.1%
0%
18.9%
Source: SUSEP
Income of Pension Plans
Values in R$ bi
3.2
3.4
3.4
4.5
118
3.2
5.1
20.2
23.5
2007
2008
6.1
5.2
30.1
36.7
VGBL
PGBL
Traditional Plans
2009
2010
From the total income in 2010, 12% refer to group plans, 3% to plans for minors and 85% to
individual plans.
Values in R$ bi
Group Plans
Plans for Minors
Individual Plans
Period
VGBL/
VRGP
2008
1.8
1.9
0.9
-
4.6
2.1
0.5
0.3
-
2.9
19.6
2.7
2.0
0.01
24.3
31.8
2009
1.8
1.9
0.9
-
4.6
2.5
0.5
0.3
-
3.3
25.8
2.8
2.2
0.01
30.8
38.7
2010
2.2
2.4
0.8
-
5.4
0.7
0.4
0.3
-
1.4
33.8
3.3
2.1
0.01
39.2
46.0
2010/
2009
22%
26%
-11%
-
17%
-72%
-20%
0%
-
-58%
31%
18%
-5%
0%
27% 19%
PGBL/ Traditional
FAPI* Total
PRGP
Plans
VGBL/
VRGP
PGBL/ Traditional
FAPI* Total
PRGP
Plans
VGBL/
VRGP
PGBL/ Traditional
FAPI*
PRGP
Plans
Total
Total
Source: SUSEP, FenaPrevi
* Individual Programmed Retirement Fund
Income by Segment
12%
Individual Plans
3%
Group Plans
85%
Plans for Minors
In 2010, 13,853 new legal entities contracted group plans, instituted or registered, and 1,233,217
individuals acquired individual plans.
Number of Active Certificates (VGBL/VRGP + PGBL/PRGP + Traditional Plans)
Individual Plans
(Including Plans for Minors)
Group Plans
Period
CNPJs
Certificates
CPFs
Certificates
2008
148,111
2,845,482
4,707,052
8,181,153
2009
165,498
3,174,821
4,657,982
9,088,583
2010
179,351
2,565,920
5,891,199
9,543,113
Source: FenaPrevi
119
The value of the provisions (mathematical
and technical) accumulated in Pension Plans
on December 2010 amounted to R$216 billion,
showing a 22% increase in relation to the end
of 2009. The VGBL / VRGP plans contributed
significantly for such result, with provisions of
R$125 billion, that is, 58% of the total provision
for Pension Plans.
Values in R$ bi
Period
VGBL/ VRGP
PGBL/PRGP
Traditional Plans
FAPI*
Total
Dec 2008
70.9
39.3
31.2
0.4
141.8
Dec 2009
96.6
48.5
31.5
0.4
177.0
Dec 2010
125.0
56.2
34.4
0.4
216.0
Dec 2010/ Dec 2009
29.4%
15.8%
9.2%
0%
22%
The most part from the total value of the provisions, 79%, were accumulated in individual plans,
followed by the group plans, 17%, and the plans for minors, with 4%.
Values in R$ bi
Group Plans
Period
Plans for Minors
VGBL/ PGBL/ Traditional
FAPI* Total
VRGP PRGP
Plans
VGBL/
VRGP
Individual Plans
PGBL/ Traditional
FAPI* Total
PRGP
Plans
VGBL/
VRGP
PGBL/ Traditional
FAPI*
PRGP
Plans
Total
2008
3.3
12.4
12.9
-
28.6
2.1
2.4
1.9
-
6.4
65.5
24.5
16.4
0.4
106.8 141.8
2009
4.5
14.7
13.4
-
32.6
2.8
3.1
1.7
-
7.6
89.3
30.7
16.4
0.4
136.8 177.0
2010
5.7
17.1
14.6
-
37.4
3.2
3.6
1.7
-
8.5
116.1
35.5
18.1
0.4
170.1 216.0
2010/
2009
27%
16%
9%
-
15%
14%
16%
0%
-
12%
30%
16%
10%
0%
24%
Provisions by Segment
17%
4%
79%
22%
120
Total
Individual Plans
Group Plans
Plans for Minors
In 2010 were financially settled 42,550 portabilities through the Digital Document Interchange
System (SIDE), in the total amount of R$ 2.9 billion.
Portabilities Made through the SIDE
Period
Values (in R$ billion)
Number (financially settled)
2007
1.46
32.882
2008
2.16
40.144
2009
2.37
42.916
2010
2.90
42.550
2010/2009
22.58%
-0.085%
Source: FenaPrevi
The surrenders in 2010 amounted to R$19.5 billion, an increase of 18.2% in relation to 2009.
Surrenders
Values in R$ bi
Pension Plans
Period
VGBL
2007
Total
PGBL
Traditional Plans
Total
7.9
2.3
1.7
4.0
11.9
2008
12.4
2.8
1.5
4.3
16.7
2009
12.1
3.0
1.4
4.4
16.5
2010
15.2
3.1
1.2
4.3
19.5
2010/2009
25.6%
3.3%
-14.3%
-2.3%
18.2%
Source: SUSEP
In 2010 were paid 103,725 benefits, amongst them 101,336 as income (24,220 disability and death
annuities, and 77,116 revenues paid in plans with survival coverage).
Number of Benefits Paid
2008
Allowance
2009
2010
2010/2009
1,928
2,275
2,389
5.01%
95,044
100,155
101,336
1.18%
Disability and Death Annuities
23,106
23,302
24,220
3.94%
Revenues from Retirement
71,938
76,853
77,116
0.34%
96,972
102,430
103,725
1.26%
Payment as Revenue
Total of Benefits Paid
Source: FenaPrevi
121
The Insurance Premium value addressed
to finance the Risk Coverages of Personal
Insurance amounted to R$15.7 billion in 2010,
14.6% above the income of 2009, with tourism
branch presenting the larger increase, 117.5%,
a direct result of the larger revenue of the
population and the favorable exchange to the
international voyages.
The branch income of most representativeness
was the Group Life Branch, with 49.8% of the
total income of the Risk Coverages of Personal
Insurance, followed by Credit Life (21.6%),
similarly to the previous years. The credit life
insurance grew in 2010 24.5% in relation to
2009, pushed by the C and D class rising and
the larger access and use of the credit.
2007
Credit Life Insurance
Educational Insurance
Random Events
Individual Life
Group Life
PCHV
Tourism
Personal Accident –
Individual
Collective
Personal Insurance –
Risk Coverages
2008
2009
2010
2010/2009
2010/2007
Insurance Premium
Loss Ratio
Insurance Premium
Loss Ratio
Insurance Premium
Loss Ratio
Insurance Premium
Loss Ratio
Insurance Premium
Loss Ratio
Insurance Premium
Loss Ratio
Insurance Premium
Loss Ratio
Insurance Premium
Loss Ratio
2052.6
26%
17.4
71%
399.1
32%
838.3
29%
5563.3
55%
0.3
47%
15.4
45%
253.8
34%
2316
25%
15.7
75%
383.1
35%
778.3
32%
6385
51%
0.8
-25%
16.2
34%
322.6
34%
2728.6
23%
17.1
112%
364.4
32%
835.8
32%
7213.4
49%
1.1
148%
15.4
78%
362.4
35%
3396.3
24%
19.5
73%
375.5
32%
1144.1
35%
7826.0
47%
1
-121%
33.5
44%
367.3
34%
24.5%
1pp
14.0%
(39)pp
3.0%
0pp
36.9%
3pp
8.5%
(2)pp
-9.1%
(269)pp
117.5%
(34)pp
1.4%
(1)pp
65.5%
(2)pp
12.1%
2pp
-5.9%
0pp
36.5%
6pp
40.7%
(8)pp
233.3%
(168)pp
117.5%
(1)pp
44.7%
0pp
Insurance Premium
1461.8
1861.2
2169.5
2552.5
17.7%
74.6%
19%
16%
13%
12%
(1)pp
(7)pp
10602.0
12078.9
13707.7
15715.7
14.6%
48.2%
42%
39%
36%
35%
(1)pp
Loss Ratio
Insurance Premium
Loss Ratio
Gross earned premium = insurance premium – ceded coinsurance + accepted coinsurance
Loss Ratio = net loss/earned premium
Insurance Premium 2010
Personal Accident (Individual + Collective)
Group Life
Credit Life
Individual Life
0.3%
18.6%
2.4%
7.3%
49.8%
Random Events
Tourism + Educational Insurance + PCHV
122
(7)pp
Source: SUSEP
21.6%
The provisions related to the Risk Coverages of Personal Insurance amounted to R$10.2 billion in the
end of 2010, being tht R$6 billion refer to the Group Life branch, representing 59% of the total.
Technical and Mathematical Provisions - December 2010
Branches
Credit Life
Insurance
Educational
Insurance
Random Events
Individual Life
Group Life
PCHV
Unearned
Premium
Provision
Unearned
Premium
Provision
Retrocession
Unearned
Premium Provision
Risks In Force But
Not Issued
1,994,888,655
0
88,812,499
30,540
0
32,439,986
0
Premium
Insufficiency
Provision
Values in R$
Losses
Payable
Provision
Incurred
But Not
Reported
Incurred But
Not Enough
Reported
Administrative Complementary
Expenses
Premiums
Provision
Provision
Benefits
Payable
Provision
Benefits
Paid
Provision
Total
Provision
Dec 2010
3,893,132
201,966,559
253,141,896
8,326,357
0
36,977,788
456,062
0
0
2,588,462,948
43,206
0
16,001,015
5,525,887
567,074
0
212,874
0
0
0
22,380,596
4,092,222
60
44,277,047
33,563,374
3,498,929
0
6,071,316
98,824
0
0
124,041,758
Others
0
0
0
0
7,533,767
6,456,026
0
0
2,331,917
409,760
0
0
16,731,470
863,001,047
-52
75,845,454
785,468,618
2,529,531,791
1,241,323,819
57,397,986
0
128,824,638
54,107,759
268,443,382
0
6,003,944,442
34,503
0
0
0
17,599
197,813
0
0
3,738
0
0
0
253,653
4,133,526
0
1,210,946
0
2,874,776
6,078,743
707,479
0
1,032,954
0
0
0
16,038,424
Individual
122,283,859
1
7,345,110
10,608
110,273,741
62,024,119
11,323,412
0
4,196,891
2,100
0
0
317,459,841
Collective
421,993,308
0
75,575,667
1,192,947
327,850,969
179,687,958
20,220,253
0
35,775,692
26,119,402
0
0
1,088,416,196
3,438,805,424
-52
252,925,105
790,565,365
3,240,327,264
1,787,999,635
102,041,490
0
215,427,808
81,193,908
268,443,382
0
10,177,729,328
Tourism
Total
Source: SUSEP
Provisions by Branches - 2010
Credit Life Insurance
25.43%
Educational Insurance
Personal Accident – Individual
0.22%
3.12%
58.99%
10.69%
Personal Accident – Collective
Random Events
0,16% Individual Life
Group Life
0,16% Tourism
1.22%
123
Chapter VI
FenaSaúde
The Supplementary
Health Segment
125
A Year of Important Achievements
The supplementary health market closed the year of 2010 with important achievements,
even walking the path of consolidation initiated in 1998, when was published the Law no.
9.656, a regulatory milestone of healthcare private plans and insurances.
From the perspective of the demand for private plans and insurances, the year of
2010 began with moderate growth – as show the data from the National Agency of
Supplementary Health (ANS) –, still considering, in Brazil, the repercussions of the
international crisis. However, from the second quarter, the data enable to see that the
supplementary health market answered more than proportionally to the positive cycle of
the economics.
The pro-cyclical answer of the private health sector is focused on the business segments.
The large number of plans contracted by companies of all the sizes still reveals that the
health and dental benefits remain in the list of benefits for the employees. The retention
of workmanship and reduction of absenteeism are current concerns for the Brazilian
companies.
Relating to the supplementary health market organization, the year of 2010 witnessed
many interventions by ANS in small and mid size operators, as result from restrictions of
the solvency rules. Similarly, the period was market by new mergers and incorporations,
proving that the sector remains seeking its suitable scale.
As regards medical services, in 2010 were introduced several projects for extending
the services network, mainly those related to hospitals and diagnosis services. Several
operators have been also extending their association with such services, whether
directly or upon corporate agreements.
Pursuant to the governmental regulation, were published a series of standards, specially
with respect to (I) standardization and computerization of data exchange between
operators and services providers (Supplementary Health Information Exchange (TISS)
and Unified Terminology for Supplementary Health (TUSS) projects); (II) updating
of the list of procedures for mandatory coverage; (III) annualization of the balance
readjustments for the monthly payment of collective contracts; and (V) regulation of the
collective adhesion contracts, related to associative and trade union bindings.
The year of 2010 watched a change in the ANS management. The new CEO launched
the debate on the regulatory agenda for 2011, composed by 10 measures that could
hardly affect the structure and performance of the supplementary health market,
including the financing for the elders.
In order to meet their Associated needs and to keep a proactive position before all
these challenges, FenaSaúde sought to mobilize permanently its executive board to
contribute with effective proposals for the regulation improvement.
The reports on contributions by FenaSaúde committees, following qualified, show the
nature, the purposes and the results of the Federation.
President of FenaSaúde
126
Executive Board of FenaSaúde - 2010/2012
President
Vice Presidents
Edson de Godoy Bueno
Grupo Amil
Gabriel Portella Fagundes Filho Grupo Sul América
Paulo Sérgio Barros Barbanti Grupo Intermédica
Officers
André do Amaral Coutinho
Omint Serviços de Saúde Ltda
Andre Luiz Fernandes
Tempo Saúde Seguradora S.A.
Eduardo Ribeiro do Vale Vidigal
João Carlos Gonçalves Regado
Golden Cross Assistência Internacional de Saúde
Saulo Ribeiro Lacerda
Unimed Seguros S.A.
Newton José Eugênio Pizzotti
Porto Seguro - Seguro Saúde S.A.
Max Thiermann
Allianz Saúde S.A.
Executive Officer
Solange Beatriz Palheiro Mendes (up to September)
José Cechin (from October)
Insurance Companies
Specialized in Health
With the approval of the Law no. 9.656/1998,
which regulated the supplementary health
sector in Brazil and also created the Council on
Supplementary Health (CONSU), and the Law
no. 9.961/2000, which created the ANS, it was
necessary to match the operations of health
insurance to the private health care plans, in
order to adjust such operations to the legal
requirements.
The Law no. 10.185, dated February 12th,
2001, regulated the health insurance as
private health care plan, and the insurance
company specialized in health as health care
plan operator for the purpose of the Law no.
9.656/1998. To the insurance companies,
which in 2001 had already operated the health
insurance, it was established that they would
provide the specialization no later than July
1st, 2001, when they would be regulated by
CONSU and ANS.
With the advent of the Collegiate Executive
Board Resolution (RDC) no. 65/2001, ANS
regulated this segment, enforcing, where
applicable to the insurance companies
specialized in health, the set forth in the
standards of the Superintendence of Private
Insurance (SUSEP) and the National Council
of Private Insurance (CNSP), published by
December, 21st, 2000, whose matters have not
been regulated by ANS and CONSU. In 2009,
the RDC no. 65/2001 was revoked marking the
end of the SUSEP regulation that still included
the specialized insurance companies.
FenaSaúde and the
Representation of Associated
Institutions
With principal business office in Rio de Janeiro,
the National Federation of Supplementary
Health (FenaSaúde) is the higher body of
institutional representation for the segment of
companies acting in the supplementary health
sector, supporting as much the specialized
insurance companies as the operators of further
modalities of plans and that are subjected to
the ANS regulation, special autarchy bound
to the Ministry of Health. In this respect,
127
FenaSaúde differs from the other federations
bound to the National Confederation of
General Insurance, Private Pension and Life,
Supplementary Health and Capitalization
Companies (CNSeg), whose associated insurance companies, capitalization companies
and open private pension operators - have their
activities regulated by SUSEP, autarchy bound
to the Ministry of Finance.
In the exercise of its institutional mission,
FenaSaúde represents its associated in
important forums, such as the Chamber on
Supplementary Health, advisory body of ANS,
the National Council on Health, body of social
128
control; the various technical chambers of
the Brazilian Medical Association (AMB); the
National Accreditation Organization (ONA)
and the Brazilian Accreditation Consortium
(CBA), associated with the Joint Commission
International, which promote accreditation in
the health provider network.
The Federation congregates 15 business
groups within the national scope, in charge
of the care for 19 million of beneficiaries, the
equivalent to 33% of the supplementary health
market in Brazil. The following table presents
the list of 27 associated with FenaSaúde, by
economic group and operation modality:
Associated
Modality
Allianz Saúde S.A.
Care Plus Medicina Assistencial Ltda.
Golden Cross Assistência Internacional de Saúde Ltda.
Itauseg Saúde S.A.
Metlife Planos Odontológicos Ltda.
Odontoprev S.A.
Omint Serviços de Saúde Ltda.
Unimed Seguros Saúde S.A.
Amil Grupo
Amico Saúde Ltda.
Amil Assistência Médica Internacional
Amil Planos por Administração Ltda.
Excelsior Med Ltda.
Medial Saúde S.A.
Bradesco Grupo
Mediservice Administradora de Planos de Saúde
Intermédica Grupo
Intermedica Sistema de Saúde S.A.
Interodonto - Sistema de Saúde Odontológica
Notre Dame Seguradora S.A.
Sul América Grupo
Brasilsaúde Companhia de Seguros
Sul America Companhia de Seguro Saúde
Sul América Serviços de Saúde S.A.
Tempo Grupo
Gama Saúde Ltda.
Seguradora Especializada em Saúde
Medicina de Grupo
Medicina de Grupo
Seguradora Especializada emSaúde
Odontologia de Grupo
Medicina de Grupo
Seguradora EspecIalizada em Saúde
Medicina de Grupo
Medicina de Grupo
Medicina de Grupo
Medicina de Grupo
Medicina de Grupo
Medicina de Grupo
Medicina de Grupo
Medicina de Grupo
Medicina de Grupo
FenaSaúde and the Market Regulation
The year of 2010 possibly will be marked
by the changes in the Collegiate Executive
Board of ANS with the management of the
president Mauricio Ceschin that, in shortterm, were translated into creation of several
technical chambers and working groups to
study changes in the regulation of the sector
that required a very close monitoring regime
by the Federation; and, in mid-term, into new
regulatory approach. In 2010, FenaSaúde
counted on the support of advisory with
expertise in strategic actions of communication
with society.
In 2010, some changes also happened
internally in FenaSaúde. The executive officer,
Solange Beatriz Palheiro Mendes, who
was at the head of the Federation since its
constitution, in 2007, assumed the executive
board of CNSeg from October. In this date,
took office the new executive officer, José
Ceschin, bringing to the Federation expertise
of four years in charge of the Institute of
Supplementary Health Studies (IESS).
During 2010, amongst the several technical
chambers addressed to approach themes
of greater relevance for the sector, it may be
highlighted the new methodology of prices
readjustment, the regulation of the Articles 30
and 31 of the Law no. 9.656/1998, the extent
of the portability rules for waiting periods and
the definition of collateral.
Under the coordination of the Executive Board
of Sectorial Development, are also active in
the ANS three technical groups constituted
with the purpose to discuss the Standards for
Hospitals Remuneration; the Medical Fees;
and the Service Providers Qualification. At
the same time, were initiated the works of the
Technical Group on the List of Procedures,
under the coordination of the Executive Board
of Products Standards and Qualification,
to begin the review of the list that will be in
force in 2012. FenaSaúde attends actively all
the representations, committees, technical
chambers and working groups
The Technical Chambers of ANS are being
monitored by the Health, Legal and Accounting
Technical Committees of this Federation,
in joint or separate meetings, according to
the approaches of the themes. If required,
to support the debates, we counted on the
co-operation of external advisors for technical
opinions and studies. To monitor such activities
within the scope of FenaSaúde were constituted
two working groups: WG on Standards for
Remuneration and WG on Medical Fees.
In the Technical Chamber on New
Methodology of Prices Readjustment, the
Federation presented as suggestion a new
standard predicting the division between
the managerial costs – to which would be
applied the price-cap standard – and the non
managerial costs – for which it is suggested
the transfer of the costs assessed. The option
by ANS was to constitute a new group to deep
the standard, from efficiency criteria.
In the Technical Chamber on Portability,
the proposal of the Agency, subsequently
confirmed in public consultation and waiting for
the regulation, aimed at achieving the collective
adhesion plans, extending the geographic
scope and, in cases of extrajudicial liquidation
of operators, instituting the special portability.
In the Technical Chamber on Articles 30 and
31, the proposal of the Agency was the division
of the plans for active and inactive people. A
kind of change that would imply to establish a
pool of separate risks in addition to contract
plans for inactive people by association or
trade union. The matter was not still subjected
to Public Consultation and is waiting for
regulation.
In the Working Group on Hospitals
Remuneration, FenaSaúde developed studies
to extend the possibilities of per package
payments, in return to the fee-for-service
standard. As regards the Working Group
on Medical Fees, ANS decided to meet the
entities individually.
129
The Working Group on List of Procedures
initiated the works reviewing the text of the
Normative Resolution no. 211/2010, with
estimated period for 2012. During the last
years FenaSaúde always participated actively
of the discussions on the list, since such
regulatory instrument defines the minimum
required coverage for the health plans from its
publication and period, and ANS is committed
to the biannual updating.
The Unified Terminology for Supplementary
Health (TUSS) created the need to establish
single terms and codes for the sector and
is demanding great work by the institutional
representatives in ANS. FenaSaúde, by
means of its WG on TUSS carried out
compatibility studies for the Procedures
Terminology and sent a list of procedures that
does not match to the TUSS. The same was
performed by the Odontological WG.
The year of 2010 also sustained deep
changes in the solvency rules of the sector.
ANS promoted the delay of time to adjust the
solvency margin of the Insurance Companies
Specialized in Health and of further operators.
This year was market by the end of the
Operational Reliance, the Risk Provision and
the Unearned Premiums Provision (PPNG). In
return, became mandatory the constitution
of the events/loss payable provision, that
before was mandatory only for the Insurance
Companies Specialized in Health, being
voluntary the binding of collateral for events
occurred in less than 30 days. The collateral
for risks provision became to cover the IBNR
provision, and may also guarantee the events/
loss payable provision.
FenaSaúde participates mindfully of the
process for hospital accreditation since it takes
part in the National Accreditation Organization
(ONA) and in the Brazilian Accreditation
Consortium (CBA). A project to promote the
Operators Accreditation, developed by ANS,
was in discussion by Public Consultation of the
Agency on December 2010.
Other subject matters also deserved the
systematic monitoring by FenaSaúde, as
the Precedent 13, that amends the rules
130
for the contracts remission, the research on
the average time for service that should be
regulated in 2011, and the several opinion polls
on health plans performed in Brazil.
Regarding to 2011, in addition to the
developments expected by the regulation
in progress, the expectancy is of hard work
by the Federation in seeking balanced and
efficient solutions for the sector, before the
regulatory agenda already divulged by ANS,
that includes:
1) Financing standard of the sector
• Seek alternatives of readjustment standards
for new individual plans (Technical Chamber
in progress);
• Study the possibility to format health
plans products with mixed alternatives of
mutualism and capitalization;
• Analyze New Actuarial Technical Note of
products and Intergerational Agreement (six
times between the lower and higher age
group).
2) Guarantee of care access and quality
• Determine maximum times of service
•
•
•
•
between the authorization given by the
operator for examinations and procedures
and their effective attainment;
Define criteria to analyze the network
sufficiency;
Carry out the review of the Supplementary
Health Performance Index (IDSS) of the
operators qualification program, mainly in
respect of satisfaction of the beneficiary;
Introduce the accreditation program for the
health plans operators and the qualification
program for the services providers that
compose the supplementary health market;
Reappraise the criteria of regulation forms
established by the CONSU Resolution no. 8.
3) Standard for Payment to providers
• Stimulate the adoption, by the sector, of
single code for the medical procedures;
• Promote sectorial agreement to define /
create stimulus and inductor ways for the
new systematical for hospitals remuneration,
as previously agreed (Working Group in
progress).
4) Pharmaceutical Care
• Study alternatives to offer pharmaceutical
and outpatient care for the beneficiaries of
the supplementary health sector that present
higher prevalence chronicle pathologies, as
a way to reduce the sub-treatment.
5) Stimulus to competition
• Deep the relationship with the Brazilian
System of Competition Defense (SDE) of
the Ministry of Justice, the Secretariat for
Economic Monitoring (SEAE) of the Ministry
of Finance, and the Administrative Council
for Economic Defense (CADE) in order to
indentify the focused markets, aiming at
adjusting the regulation to specific needs;
• Deep the study to analyze the competition
level in viable markets;
• Progress in the mobility standard with
portability for waiting periods (it will be sent
to public consultation);
• Create ways to stimulate the
commercialization of individual plans.
6) Guarantee of access to information
• Reformulate the ANS portal, making it more
•
•
•
•
interactive, seeking to ease the access to
information by the several publics, focused
mainly in the consumer (in progress);
Organize the comparative information
between operators and providers to increase
the comprehension and choice ability by the
consumer;
Divulge the precedents of the ANS
understanding;
Promote the updating of the supplementary
health law (in progress in the Committee on
Law Updating);
Systemize the updating criteria for the list of
medical procedures.
7) Old contracts
• Encourage the adjustment/migration of the
individual/collective contracts (in progress).
8) Elder care
• Study successful experiences as regards
elder care, seeking to format products
specific to the third age;
• Create indicators on elder care, as
regards health care of the program for
supplementary health qualification;
• Stimulate the creation, by the operators, of
incentives to the third age beneficiaries who
take part in programs to monitor their health
(WG in progress);
• Motivate the commercialization of heath
plans for the third age.
9) Integration between Supplementary Health and SUS
• Introduce the univocal identification of the
beneficiary for the supplementary health and
develop digital medical records;
• Propose the discussion on the standard
of national health system: what should
be supplementary, complementary or
substitutive.
Technical Committees and
Working Groups
The Permanent Committees of FenaSaúde are
those liable for appraising matters of interest
by the supplementary health sector, analyzing,
discussing and holding a position on subject
matters pursuant to the market, on which they
draw up opinions, working plans or operation
standards aiming at solving issues, procedures
unification, recommendations and operation
strategies.
The Permanent Committees are separated into:
•
•
•
•
•
•
Technical on Health (CTEC)
Legal Affairs (CJUR)
Communication (CECOM)
Technical on Statistic Data (CINF)
Ethics (CETI)
Actuarial (CATI)
The Permanent Committees are composed
by a president, in the duty of coordinator, and
two representatives of each affiliated company.
They may also count on the attendance of
guests, practitioners with notorious knowledge
and expertise in their acting field.
In addition to Permanent Committees,
FenaSaúde also counts on the support of
eight working groups, namely: Accounting,
131
Odontological, List of Procedures, Unified
Terminology for Supplementary Health (TUSS),
Remuneration, Medical Fees, Reimbursement
to the Single Health System (SUS), Network,
and Orthesis, Prothesis and Special Materials
(OPME), all of them bound to Technical
Committee on Health (CTEC).
The duties of the Committees are to advise
the Executive Board of FenaSaúde and to
study matters related to the operations of
the supplementary health sector, proposing
and conducting initiatives, strategies, subject
matters and technical works they deem
appropriate to the interests of the market.
Permanent Committees of
FenaSaúde
During 2010, the Permanent Committees of
FenaSaúde were chaired by the executive
officer, Solange Beatriz Palheiro Mendes, up
to September, and by the current executive
officer, José Cechin, from October.
Technical Committee on
Health (CTEC)
In the CETI, coordinated by the manager of
Health Regulation, Vera Sampaio (FenaSaúde),
were promoted a series of studies aiming at
preventing the bad practices and identifying
the needs for developing guidelines for the use
of orthesis, prothesis and special materials
(OPME) and other polemic subject matters.
Working Groups of
FenaSaúde
Accounting Working Group
The Accounting WG, coordinated by Roberto
Chamberlain (Bradesco Saúde), worked on the
adequacy of the adjustment term for the solvency
margin of the insurance companies specialized
and the further operators and dealt with themes
studied in the Technical Chamber on Collateral
of the ANS, in the Normative Instruction no. 985,
Secretariat of Federal Revenue – Statement
of Medical and Health Services (DMED); in the
Services Tax (ISS) Retention in Rio de Janeiro,
in the Accounting of the reimbursement to SUS,
amongst other themes.
Coordinated by the technical manager Sandro
Leal Alves (FenaSaúde), it dealt with the ANS
proposals for reformulating the readjustment
model of individual plans, to the economic,
financial and actuarial impacts from the
proposal of plans segregation for active and
inactive people, to the impacts from the
extension of portability rules and the ANVISA
request to fulfill the list of materials price.
Odontological Working Group
Committee on Legal
Affairs (CJUR)
Working Group on TUSS
The themes discussed in the CJUR were
the legal appraisal of the changes proposed
for the Articles 30 and 31 of the Law no.
9.656/1998, legal appraisal on the Precedent
13 of the ANS that amends the understanding
on the remission, impacts from the proposal
of contracts migration and adjustment, the
Normative Instruction no. 28/2010 regarding
the reimbursement in locations without
provider network, and also the regular
monitoring of the bills.
132
Ethics Committee (CETI)
The Odontological WG, coordinated by Josias
da Costa (ODONTOPREVI), worked on the
development of the list of procedures to be
included in the TUSS, in the odontological
sector. Were also discussed the impacts from
the list of procedures and the readjustment
methodology for individual plans.
Under coordination of the manager of Health
Regulation, Vera Sampaio, were discussed
matters that made difficult the terminology
introduction, such as: procedures of the
list not provided for the TUSS; the lack of
others, that although were not of mandatory
coverage, were covered by some of the
associated; amongst other matters. The last
work carried out by the group was the analysis
of procedures that will compose the TUSS for
daily expenses, rates and bandages, whose
publication by ANS is expected for 2011.
Working Group on Standard for
Hospitals Remuneration
Coordinated by Franklin Padrão Junior (Golden
Cross), the WG was constituted on January
2010. The purpose of the meetings was to
discuss matters regarding the current standard
for hospitals remuneration, seeking alternatives
to quantify and to value the health services,
aiming at reforming the current standard.
FenaSaúde, represented by Manoel Antonio
Peres (Bradesco Saúde) and Franklin Padrão
Junior (Golden Cross), monitored and attended
all meetings held by the technical groups of
ANS, where it proposed premises for the
opened and closed hospital accounts, and
analyzed the several proposals presented by
the entities that represent the hospitals. The
group ends 2010 appraising the proposals of
prices migration methodology, transferring to
the next year those as regards readjustments.
Working Group on Medical Fees
Coordinated by Franklin Padrão Junior (Golden
Cross), the WG had as purpose to discuss
matters relating to the standards of current
medical fees, seeking alternatives to quantify
and to value the health services, aiming at
reforming the current standard. FenaSaúde,
represented by Manoel Antonio Peres
(Bradesco Saúde) and Franklin Padrão Junior
(Golden Cross), monitored and discussed the
matters with technical groups of the ANS,
presenting suggestions to hierarchize the
TUSS.
Further Attendances in
Chambers, Commissions,
Councils, Committees and
Working Groups
National Council on Health
(CNS) - Ministry of Health
Goal: formulate strategies, control and hold
a position on the enforcement of the national
health policy, decide on state health plans,
disagreements raised by the State and Local
Councils on Health; establish guidelines to
be taken into consideration when drawing up
health plans, monitor and control the activities
of private health institutions and the process of
scientific and technological development and
inclusion within the sector.
Holder: Solange Beatriz Palheiro Mendes
(FenaSaúde) up to September and José
Cechin from October
1st Deputy: Sérgio Vieira (Abramge)
2nd Deputy: Maria Beatriz Coaci Silvasa
(Unidas)
Supplementary Health of the
National Council on Health
Goal: support the National Council on Health
when formulating strategies and policies for the
supplementary health sector.
Holder: Solange Beatriz Palheiro Mendes –
FenaSaúde
Deputy: Sandro Leal Alves – FenaSaúde
Working Group on
Reimbursement to SUS
National Accreditation
Organization (ONA)
Coordinated by Reinaldo Sheibe (Amil) the WG
was constituted in 2010 to discuss legal and
technical matters as regards reimbursement
to SUS, such as, the difficulties to introduce
the Electronic Reimbursement System to
SUS (SISREL) of the ANS, whose use is
mandatory since 2009; the values practiced
by the National Unified Equivalence Procedure
Table (TUNEP); and the lawsuits for charging
reimbursement.
Goal: promote the process of accreditation
in order to improve the quality of health
care, the productivity of hospitals, outpatient
departments, specialized and further clinics,
and monitor the impact from the service costs
on public and private budgets.
Cechin from October
Deputy: Sandro Leal Alves (FenaSaúde)
133
Brazilian Accreditation
Consortium (CBA) / Joint
Commission International
CBA is the sole representative of the Joint
Commission International in Brazil, in charge
of the methodology of the International
Accreditation on Health System and Services.
Cechin from October
Deputy: Sandro Leal Alves (FenaSaúde)
Chamber of Supplementary
Health (CSS)
Advisory Body of ANS
Holder: Marcio Serôa de Araujo Coriolano
(Bradesco Saúde)
Deputy: Marco Antônio Antunes da Silva (Sul
América)
Committee on Standardization
of the Supplementary Health
Information Exchange
(COPISS – TISS)
Goal: promote development and improvement
of the TISS standard and the electronic
information exchange among health plans
operators, health services providers and ANS.
Holder: Sônia Bastos de Souza (Bradesco
Saúde)
Deputy: Maurício Mustaro (Sul América)
Committee on Standardization
of Supplementary Health
Information Exchange
(COPISS – TISS – Dentistry)
Goal: promote development and improvement
of the TISS standard and the electronic
information exchange among odontological
plans operators, odontological service
providers and ANS.
134
Holder: Josias Paulino da Costa (Bradesco
Dental)
Business Council of Medicine
and Health of the Rio de Janeiro
Trade Association
Goal: propose actions of qualification and
sustainability of the health care network in the
City of Rio de Janeiro.
Cechin from October
Management Council of
the Central of Services and
Protection to Insurance of
CNSeg
Holder: Marco Antunes (Sul América)
Deputy: Antônio Jorge Kropf (Amil)
Technical Chambers of the
Brazilian Medical Association
(AMB)
Chamber on Brazilian Hierarchical
Classification of Medical Procedures
(CBHPM)
Holder: Márcio Serôa de Araújo Coriolano
(Bradesco Saúde)
Chamber on Appraisal of New Technologies
Holder: Regina Melo (Sul América)
Deputy: Sheyla Regina de Lacerda Rodrigues
(Bradesco Saúde)
Chamber on Implants
Holder: Maurício Mustaro (Sul América)
Chamber on Clinic Guidelines
Holder: Regina Mello (Sul América)
Technical Chambers of
the National Agency of
Supplementary Health (ANS)
Working Groups of the National
Agency of Supplementary
Health (ANS)
Chamber on New Methodology of Prices
Readjustment
Holder: Maurício Lopes (Allianz Saúde)
Deputy: Cristiana Vidigal (Bradesco Saúde)
Group on Standard for Hospitals
Remuneration
Holder: Franklin Padrão Junior (Golden Cross)
Deputy: Manoel Antonio Peres (Bradesco Saúde)
Chamber on Collateral
Holder: Haydewaldo Roberto Chamberlain
(Bradesco Saúde)
Deputy: Luiz Henrique M. Azambuja
(Intermédica)
Group on Medical Fees
Holder: Franklin Padrão Junior (Golden Cross)
Deputy: Manoel Antonio Peres (Bradesco Saúde)
Chamber on Portability
Holder: Mônica Moyses Nigri (Golden Cross)
Deputy: Cristiane Rose Jourdan (Amil)
Chamber on Regulation of the
Articles 30 and 31
Holder: Luiz Celso Dias Lopes (Sul América)
Deputy: Flávio Bitter (Bradesco Saúde)
Group on Qualification of the Services
Providers in Health
Holter: Sérgio Azouri Galvão (Bradesco Saúde)
Deputy: Roberto Galfi (Sul América)
Group on List of Procedures
Holder: Manoel Antonio Peres (Bradesco Saúde)
Deputy: Mauricio Mustaro (Sul América)
Working Group on Deeping of
Readjustment Standard
Holder: Sandro Leal Alves (FenaSaúde)
135
Statistics from the Market
Penetration of the Sector
Year
Income
GDP Participation
GDP
2002
25,702
1.74%
1,477,822
2003
28,530
1.68%
1,699,948
2004
32,238
1.66%
1,941,498
2005
37,306
1.74%
2,147,239
2006
42,622
1.80%
2,369,484
2007
52,197
1.96%
2,661,344
2008
60,618
2.00%
3,031,864
2009
65,591
2.06%
3,185,125
2010
72,690
1.98%
3,674,964
Sources: (1) Information Book of the Supplementary Health - ANS – March 2011;
(2) IPEA site: www.ipeadata.org.br – Accessed on March 22nd, 2011).
Notes: (1) The operators of Self-Management modality, except by Human Resources and Secretariat of Complementary Pension are informing
their revenues, mandatorily, from 2007;
(2) As regards operators that did not report DIOPS in the 4th quarter, except by Human Resources and Secretariat of Complementary
Pension (corresponding to 1.8% of the benefits) were repeated the data reported in the 3rd quarter (0.4% of the beneficiaries).
136
1.74%
1.68%
2002
2003
1.66%
1.74%
1.80%
2004
2005
2006
1.96%
2.00%
2.06%
1.98%
2007
2008
2009
2010
Income from Supplementary Health Market Operators - by
Modality (2003/2010)
Operator Modality
Self-Management
2003
2004
2005
2006
2007
2008
2009
2010
Variation
2003/2010
Variation
2009/2010
539
666
936
1,070
6,473
7,014
7,581
8,324
1444.31%
9.81%
Medical
Cooperative
10,752
12,326
14,097
16,505
18,270
21,366
23,241
25,856
140.46%
11.25%
Philanthropy
874
877
1,085
1,239
1,929
2,208
1,507
1,678
91.97%
11.38%
Group Medicine
9,377
10,636
12,534
14,148
15,833
17,800
19,521
21,261
126.72%
8.91%
Insurance Company
6,701
7,523
7,912
8,750
8,608
11,054
12,404
13,979
108.61%
12.70%
Odontological
Cooperative
182
212
247
278
323
361
402
432
136.76%
7.35%
Group Dentistry
318
387
495
632
760
815
937
1,161
264.95%
23.95%
28,745
32,627
37,306
42,622
52,197
60,618
65,591
72,690
152.88%
10.82%
Total
Source: Information Book of the Supplementary Health - ANS – March 2011;
Notes:
Regarding to the companies that did not report the statements in the 4th quarter of 2010 were repeated the data informed in the 3rd quarter. Subsequent feedings in the ANS system (DIOPS) should modify such values.
The difference between the Income of the Information Book and the Income of the Accounting Statements is due to the following: 1) Cut-off dates of the information published, and 2) Nature of the information published: the incomes from payments published in the Book correspond to the sum of the accounts “31_EFFECTIVE PAYMENTS/PREMIUMS…” and “321_(-) DIRECT TAXES FROM OPERATIONS…”.
When considering a longer term, it is clear
the growth potential of the sector. The
self-management segment deserves the note
that it was not required to send the financial
statements to ANS, therefore, the variation in
the period is not real. In 2010, it was possible
for some sectors to increase their income
more than others, despite of the economic
crisis. However, in the supplementary health
the data on income provide poor information if
presented without their corresponding costs.
Care Expense from the Supplementary Health Market Operators – by
Operator Modality
Self-Management
2003
2004
2005
2006
2007
2008
2009
2010
Variation
2003/2010
Variation
2009/2010
458
603
821
889
5,672
6,433
7,159
7,421
1520.60%
3.66%
Medical
Cooperative
8,972
10,176
11,490
13,332
14,544
17,368
19,144
20,756
131.34%
8.42%
Philanthropy
642
692
822
957
1,033
1,170
1,246
1,333
107.79%
6.99%
Group Medicine
7,116
8,014
9,512
10,738
12,217
13,805
15,437
16,781
135.81%
8.71%
Insurance Company
5,780
6,562
7,120
7,347
7,722
9,007
10,373
11,358
96.52%
9.50%
Odontological
Cooperative
128
141
166
179
235
256
267
109.41%
4.21%
Group Dentistry
143
164
204
250
311
328
392
465
226.16%
18.51%
23,238
26,352
30,135
33,693
41,708
48,345
54,008
58,382
151.24%
8.10%
Total
209
Source: Information Book of the Supplementary Health - ANS – March 2011;
Notes: Regarding to the companies that did not report the statements in the 4th quarter of 2010 were repeated the data informed in the 3rd quarter.
Subsequent feedings in the ANS system (DIOPS) should modify such values.
The difference between the Care Income of the Information Book and the Care Income of the Accounting Statements is due to the cut-off
dates of the information published.
137
Beneficiaries of Health Plans - by Operator Modality (2003/2010)
Accounting
Period
Medical
Cooperative
Odontological
Cooperative
Philanthropy
Group
Medicine
Group
Dentistry
Insurance
Company
Specialized
in Health
5,107,394
9,291,912
1,207,812
1,011,413
12,172,460
2,553,057
4,869,570
5,192,821
14,091,378
2,067,002
1,375,645
16,391,000
6,256,345
6,039,697
54,960,731
5,189,161
15,057,712
2,301,018
1,406,334
17,154,627
8,523,728
5,328,151
60,145,191
5,366,571
16,623,470
2,356,434
1,614,850
18,376,271
10,061,169
5,746,426
Total
SelfManagement
Dec 2003
36,218,571
Dec 2008
51,413,888
Dec 2009
Dec 2010
Source: Tabnet ANS – www.ans.gov.br – Collected on March 24 , 2011.
th
Notes: 1. The term “beneficiary” refers to bindings to the health plans, and may include multiple bindings to a same person;
2. Preliminary data, subject to revision;
3. The total number of beneficiaries includes beneficiaries of the operators.
When measuring by beneficiaries, the growing
of the supplementary health market sounds
meaningful. From 2003 to 2010, the sector
grew about 60% expanding its coverage to 57
million of beneficiaries, representing around
29% of the Brazilian population. However, the
databases from ANS were under-reported
and, with the regulation improvement, they
are becoming more consistent. But the group
dentistry segment, excluded the statistical
effect, actually led the market in respect of
increase of beneficiaries.
Age Profile of the Health Plans Beneficiaries versus Brazilian Population (2005/2010)
2005
Age-Group
Beneficiaries of
Individual Plans
Beneficiaries of
Collective Plans
2010
Total of Beneficiaries
Brazilian
Population
No.
(%)
No.
(%)
No.
(%)
(%)
From 0 to 9 years old
1,618,331
17.05
3,933,346
13.67
5,874,124
14.16
1,135,653
11.97
4,093,106
14.23
5,722,106
1,553,947
16.37
6,335,823
22.03
1,388,978
14.64
5,437,828
1,289,460
13.59
1,090,226
Beneficiaries of
Individual Plans
Beneficiaries of
Collective Plans
Total of Beneficiaries
Brazilian
Population
No.
(%)
No.
(%)
No.
(%)
(%)
19.44
1,886,121
15.89
5,628,094
12.27
7,697,486
12.80
15.09
13.80
20.79
1,498,813
12.63
5,981,063
13.04
7,824,032
13.01
17.93
8,358,958
20.16
17.72
1,964,358
16.55
10,244,172
22.33
12,560,447
20.88
17.98
18.91
7,312,602
17.63
14.93
1,861,087
15.68
9,620,609
20.97
11,821,088
19.65
15.50
4,267,804
14.84
6,088,993
14.68
11.34
1,510,176
12.72
6,716,920
14.64
8,592,104
14.29
13.02
11.49
2,480,994
8.63
3,974,478
9.58
7.32
1,291,508
10.88
4,311,801
9.40
5,941,971
9.88
9.66
729,775
7.69
1,181,181
4.11
2,171,800
5.24
4.77
912,659
7.69
1,906,545
4.16
3,044,832
5.06
5.96
472,065
4.97
693,430
2.41
1,331,452
3.21
2.63
605,217
5.10
957,644
2.09
1,712,893
2.85
3.32
80 years old and above
206,063
2.17
309,887
1.08
597,884
1.44
1.06
338,284
2.85
503,253
1.10
931,678
1.55
1.55
5,351
0.06
30,086
0.10
38,840
0.09
0.00
2,274
0.02
14,338
0.03
18,660
0.03
0.00
100.00 28,763,485 100.00
41,471,237
100.00
100.00
11,870,497
100.00
45,884,439
100.00
60,145,191
100.00
100.00
Inconsistent Age
Total
9,489,849
Source: Beneficiaries: Information System ANS Tabnet – Collected on March 24 , 2011;
2005 Population: Datasus/IBGE – Collected on December 13th, 2010;
2010 Population: IBGE CENSO – 2010 – http://www.ibge.gov.br/censo2010/piramide_etaria/index.php - Collected on December 10th, 2010.
th
We following present economic-financial and care information from the operators associated with
FenaSaúde, comparing to the total market, if applicable.
138
Statistics from the Operators Associated with FenaSaúde
Beneficiaries, Incomes and Outcomes of the Associated (2010)
2010
Associated
Allianz Saúde S.A.
Care Plus Medicina Assistencial Ltda.
Golden Cross Assistência
Internacional de Saúde
Itauseg Saúde S.A.
Marítima Saúde Seguros S.A.*
Metlife Planos Odontológicos Ltda.*
Amil Grupo
Amico Saúde Ltda.
Amil Assistência Médica Internacional
Amil Planos por Administração Ltda.
Excelsior Med Ltda.
Medial Saúde S.A.
Bradesco Grupo
Mediservice Administradora de Planos
de Saúde
Intermédica Grupo
Interodonto - Sistema de Saúde
Odontológica
Odontoprev Grupo
Bradesco Dental S.A.**
Odontoprev S.A.
Sul América Grupo
Brasilsaúde Companhia de Seguros
Sul America Companhia de Seguro
Saúde
Sul América Serviços de Saúde S.A.
Tempo Grupo
Gama Saúde Ltda.*
FenaSaúde
Supplementary Health Market
Market Share
Beneficiaries
Values in R$
Incomes and Outcomes
168,619
46,762
Excluding
Dentistry
-
558,014
251,614
809,628
1,533,52
1,257,31
16,055
198,881
61,310
428,460
305,729
4,117,745
824,337
1,532,309
72,032
111,502
1,577,565
2,874,687
2,642,096
238,494
29,565
100,179
926,844
58,613
532,570
335,661
17,416
-
16,055
198,881
238,494
90,875
528,639
305,729
5,044,589
882,950
2,064,879
72,032
111,502
1,913,226
2,892,103
2,642,096
100,22
335,52
37,22
564,27
726,52
546,92
7,543,01
1,129,90
4,215,48
73,06
1,930,49
194,09
6,610,07
6,058,90
131,77
254,57
17,30
434,69
511,93
411,08
5,761,76
926,40
3,154,73
63,85
1,475,06
141,72
5,720,76
5,204,03
232,591
17,416
250,007
551,16
516,73
2,238,770
2,102,947
1,130,683
134,688
3,369,453
2,237,635
1,942,53
1,541,33
1,408,01
1,132,87
-
995,995
995,995
127,57
54,90
135,823
1,762,633
81,671
4,394,781
10
4,394,771
215,380
14,129
135,823
4,394,781
10
4,394,771
1,978,013
95,800
273,63
574,58
,,,
574,58
5,839,90
222,98
220,24
220,39
,,,
220,39
4,597,81
185,36
258,631
-
258,631
1,490,78
1,211,51
1,093,292
329,039
117,324
80,908
36,416
12,894,989
45,570,031
28.30%
194,155
7,096
7,304,956
14,575,160
50.12%
1,287,447
336,135
117,324
80,908
36,416
20,199,945
60,145,191
33.59%
3,565,68
560,46
595,01
323,85
271,16
27,557,03
73,395,18
37.55%
2,676,35
524,58
435,03
284,71
214,59
21,627,72
58,382,48
37.04%
Medical Care
Total
168,619
46,762
Effective Payments
/ Earned Premiums
433,56
174,16
Indemnified Net
Events/Losses
334,02
131,29
Source: Accounting Statements of the Health Plans Operators. Available at www.ans.gov.br (Information collected on April 2011).
Beneficiaries: Available at www.ans.gov.br - ANS Tabnet (Data collected on March 2010).
Regarding to the companies that did not send DIOPS in the 4 quarter were repeated the data of the 3 quarter to compose the accumulated in the year of 2010
*From
September 2010 Bradesco Dental is included in the Accounting Statements of ODONTOPREV S. A.
** th
rd
Note: The difference between Care Income/Outcome of the Information Book and the Care Income/Outcome of the Accounting Statements is due to the following:
1) Cut-off date of the information published and 2) Nature of the information published: the incomes from payments published in the Book correspond to the
sum of the accounts “31_EFFECTIVE PAYMENTS/PREMIUMS…” and “321_(-) DIRECT TAXES FROM OPERATIONS…”.
139
The companies associated with FenaSaúde
were responsible for ensuring health care of 19
million of beneficiaries, representing 33% of the
supplementary health market. Also in 2010, the
accumulated data up to third quarter show that
37% of the total income of the industry was
in respect of the associated, while the care
outcomes amounted to 38%.
Income from the Associated - by Modality (2003/2010) Associated - Modality
2007
2008
2009
2010
% Variation
2007/2010
% Variation
2009/2010
Insurance Company Specialized in Health
8,679
11,115
12,456
14,026
61.60
12.61
Group Medicine
7,942
10,276
11,676
12,792
61.07
9.56
Group Dentistry
347
410
479
739
113.30
54.44
52,154
58,664
66,045
73,395
40.73
11.13
Source:
Accounting Statements of the Health Plans Operators. Available at www.ans.gov.br (information collected on April 2010).
Note: The difference between the Income of the Information Book and the Income of the Accounting Statements is due to the following: 1) Cut-off dates of the information published and 2) Nature of the information published: the incomes from payments published in the Book correspond to the sum of the accounts “31_EFFECTIVE PAYMENTS/PREMIUMS…” and “321_(-) DIRECT TAXES FROM OPERATIONS…”.
In this table we present the income evolution, where were compared the years of 2008, 2009 and
2010 of the associated with FenaSaúde, by modality.
Market Share of Incomes by Modality
Associated
Operator Modality
Market Share of FenaSaúde in the
Market
2008
2009
2010
2008
2009
2010
Insurance Company
11,115
12,456
14,026
11,119
12,466
14,049
Group Medicine
10,276
11,676
12,792
17,432
19,629
Group Dentistry
410
479
739
728
21,801
24,611
27,557
58,664
Total
2008
2009
2010
99.97%
99.92%
99.84%
21,551
58.95%
59.48%
59.36%
948
1,198
56.27%
50.48%
61.69%
66,045
73,395
37.16%
37.26%
37.55%
Fonte: Demonstrações Contábeis das Operadoras de Planos de Saúde. Disponível no site www.ans.gov.br (Informações extraídas em abril de 2010)
Note: The difference between the Income of the Information Book and the Income of the Accounting Statements is due to the following: 1) Cut-off dates of the information published and 2) Nature of the information published: the incomes from payments published in the Book correspond to the sum of the accounts “31_EFFECTIVE PAYMENTS/PREMIUMS…” and “321 (-) DIRECT TAXES FROM OPERATIONS…”.
140
Care Expense from the Associated with FenaSaúde - by
Associated
Operator Modality
2008
2009
Market Share of FenaSaúde in
the Supplementary Health Market
Market
2010
2008
2009
2010
2008
2009
2010
Group Medicine
7,802
9,144
10,044
13,206
15,264
16,686
59.08%
59.91%
60.19%
Insurance Company
9,006
10,362
11,355
9,007
10,373
11,375
99.98%
99.90%
99.83%
159
190
293
292
382
462
54.44%
49.82%
63.31%
16,967
19,697
21,692
46,733
53,757
58,382
36.31%
36.64%
37.15%
Group Dentistry
Total
Source: Financial Statements of the Health PlansOperators. Available at www.ans.gov.br (data collected on April 2010).
Note: The difference between the Care Income of the Information Book and the Care Income of the
Accounting Statements is due to the cut-off dates of the information published.
Costs of the Operators Associated with FenaSaúde
In % over Earned Premiums
% Variation
2008/2010
% Variation
2009/2010
2008
2009
2010
Loss Ratio
77.83%
80.03%
78.72%
1.14%
-1.65%
Administrative Cost
11.07%
10.92%
10.24%
-7.50%
-6.25%
5.02%
5.19%
5.14%
2.45%
-0.86%
Acquisition Cost
Source: Financial Statements of the Health Plans Operators. Available at www.ans.gov.br (Information collected on April 2010).
Notes: 1 - The loss ratio calculation is given by: (41_Events) / (31_Effective Payments);
2 - Administrative Cost: Accounting Account (46_ADMINISTRATIVE COSTS);
3 - Acquisition Cost: Accounting Account (43_ACQUISITION COSTS).
Economic-Financial Performance of the Companies Associated with
FenaSaúde in 2010
Accounts
Insurance Companies
Group Medicine
Operators
Total
Investments
4,016
1,411
5,449
Technical Provisions
4,657
1,390
6,047
Equity
8,341
3,388
12,468
Applications
8,851
1,818
10,801
Financial Result
1,328
263
1,624
Collateral
4,978
52
5,770
Short-Term Investments
4,926
52
5,718
Long-Term Investments
52
-
52
Source: Financial Statements of the Health Plans Operators. Available at www.ans.gov.br (data collected on April 2010).
Notes: 1 - Investments: Accounting Account (1321_INVESTMENTS);
2 - The technical provisions calculation is given by: (211_Technical Provisions of Health Care Operations Current Liability) +
(2311_Technical Provisions of Health Care Operations - Long-Term Liability);
3 - Equity: Accounting Account (25_ Equity);
4 - The Applications calculation is given by: (122_APPLICATIONS - Current Assets) + (1311_APPLICATIONS – Non-Current Assets);
5 – The Financial Result calculation is given by: (3_Income) - [(4_Outcome) + (61_Taxes and Profit Sharing)];
6 - Collateral:
Short-Term Applications: Accounting Account (1221_Applications Bound to Technical Provisions);
Long-Term Applications: Accounting Account (13111_Applications Bound to Technical Provisions).
141
Financial Data from the Associated with FenaSaúde in 2010
Income
Effective
Payments
Allianz Saúde S.A.*
446,18
433,56
433,56
334,02
31,45
35,31
328,30
108,90
23,38
Care Plus Medicina Assistencial
Ltda.
177,56
174,16
174,16
131,29
20,17
15,39
136,00
13,52
6,54
1,556,45
1,533,52
1,470,54
1,257,31
158,04
65,58
1,237,53
309,21
(29,32)
Itauseg Saúde S.A.
254,14
100,22
106,49
131,77
7,98
0,16
133,33
1,769,42
72,19
Marítima Saúde Seguros S.A.*
346,59
335,52
335,65
254,57
41,22
22,21
262,17
91,21
14,92
37,75
37,22
36,15
17,30
13,78
8,52
17,92
20,21
(7,53)
556,28
564,27
543,65
434,69
60,61
15,23
419,93
46,87
29,03
746,36
726,52
715,11
511,93
70,58
67,24
508,56
197,72
49,07
564,36
546,92
546,84
411,08
49,49
25,30
438,85
143,46
34,85
Amil Grupo
7,875,25
7,543,01
7,350,25
5,761,76
1,099,68
386,18
6,116,92
2,710,55
192,96
Amico Saúde Ltda.
1,332,69
1,129,90
1,096,23
926,40
152,30
62,64
960,54
389,36
88,29
Amil Assistência Médica
Internacional
4,309,07
4,215,48
4,110,98
3,154,73
617,13
224,45
3,444,85
2,016,88
105,48
Amil Planos por
Administração Ltda.
71,78
73,06
73,06
63,85
3,17
0,04
19,00
14,45
1,94
Excelsior Med Ltda.
1,967,66
1,930,49
1,882,99
1,475,06
284,55
89,02
1,547,30
292,10
1,27
Medial Saúde S.A.
194,06
194,09
187,00
141,72
42,53
10,04
145,21
(2,23)
(4,02)
Bradesco Grupo
7,640,22
6,610,07
6,445,67
5,720,76
412,06
285,04
5,676,32
3,179,88
585,14
7,082,05
6,058,90
5,923,52
5,204,03
393,15
285,03
5,182,12
3,091,40
578,21
558,17
551,16
522,14
516,73
18,91
0,02
494,20
88,48
6,93
Intermédica Grupo
2,003,18
1,942,53
1,920,88
1,408,01
294,57
83,90
1,465,65
253,17
81,36
1,590,21
1,541,33
1,519,19
1,132,87
245,90
62,61
1,180,20
145,44
42,81
Interodonto - Sistema de Saúde
Odontológica
125,86
127,57
128,25
54,90
24,46
2,63
57,89
21,34
28,45
287,11
273,63
273,44
220,24
24,21
18,66
227,56
86,38
10,09
Odontoprev Grupo
598,62
574,58
558,07
220,39
126,02
55,89
222,82
718,37
4,07
,,,
,,,
,,,
,,,
,,,
,,,
,,,
,,,
,,,
Associated
Golden Cross Assistência
Internacional de Saúde Ltda.
Metlife Planos Odontológicos Ltda.*
Mediservice Administradora
de Planos de Saúde
Bradesco Dental S.A.**
Odontoprev S.A.
Net Payments
Events Subject
to Indemnity
Administrative
Expenses
Acquisition
Costs
Known Events
Equity
Net Profit
598,62
574,58
558,07
220,39
126,02
55,89
222,82
718,37
4,07
6,422,59
5,839,90
5,722,07
4,597,81
386,38
340,49
4,543,74
3,051,04
578,88
229,78
222,98
222,13
185,36
13,29
17,24
181,59
76,28
(1,42)
Sul America Companhia de
Seguro Saúde
1,928,21
1,490,78
1,427,18
1,211,51
94,99
13,97
1,210,88
1,882,94
364,79
Sul América Grupo
Brasilsaude Companhia
de Seguros
3,694,21
3,565,68
3,545,99
2,676,35
257,62
309,28
2,626,69
1,017,87
201,35
Sul América Serviços de
Saúde S.A.
570,39
560,46
526,77
524,58
20,48
0,00
524,58
73,94
14,16
Tempo Grupo
611,72
595,01
565,55
499,30
26,82
23,32
514,85
129,88
37,47
287,88
271,16
271,11
214,59
19,14
20,03
216,14
75,12
18,90
Gama Saude Ltda.*
323,84
323,85
294,44
284,71
7,68
3,29
54,76
18,57
298,71
Source: Financial Statements of the Health Plans Operators. Available at www.ans.gov.br (data collected on April 2011).
to the companies that did not send DIOPS in the 4 quarter were repeated the data of the 3 quarter to compose the accumulated in the year of 2010.
* From
Regarding
September 2010 Bradesco Dental is included in the Accounting Statements of ODONTOPREV S.A.
**
th
rd
Notes: 1 – Income: Accounting Account (3_Income)
2 – Effective Payments: Accounting Account (31_Effective Payments / Earned Premiums of Healthcare Plans)
3 – Net Payments: Accounting Account (311_Net Payments/ Net Earned Premiums)
4 – Events Subject to Indemnity: Accounting Account (411_ Events Subject to Indemnity/Retained Losses
5 – Administrative Expenses: Accounting Account (46_Administrative Expenses)
6 – Acquisition Costs: Accounting Account (43_Acquisition Costs)
7 – The Known Events calculation is given by: (4111_Known Events/Indemnities Reported of Medical Assistance +
(4112_Known Events/ Indemnities Reported of Odontological Assistance)
8 – The Net Profit calculation is given by: (3_Income) - [(4_Outcome) + (61_Tax and Profit Sharing)]
142
Statistics from the Supplementary Health: Care Information from
the Operators Associated with FenaSaúde
Beneficiaries of Health Plans by Care Coverage and Segmentation of the Plan, According to
Time and Type of Plan Contracted (Fenasaúde – February 2010)
Time and
Type of Plan
Contracted
Medical Care including or excluding Dentistry
Only
Odontological
Total Medical
and Only
Odontological
Total
Outpatient
Hospital (1)
Hospital
and Outpatient
Reference
Not
Informed
Total
11,936,767
24,552
228,025
10,512,021
919,872
252,297
6,524,469
18,461,236
Group
10,017,001
23,225
37,370
9,068,585
887,821
-
6,008,516
16,025,517
1,667,322
1,323
190,655
1,443,293
32,051
-
505,678
2,173,000
252,444
4
-
143
-
252,297
10,275
262,719
New
9,855,741
4,170
43,568
8,888,131
919,872
-
6,206,536
16,062,277
Group
8,870,169
3,982
28,518
7,949,848
887,821
-
5,701,958
14,572,127
985,572
188
15,050
938,283
32,051
-
504,578
1,490,150
Old
2,081,026
20,382
184,457
1,623,890
-
252,297
317,933
2,398,959
Group
1,146,832
19,243
8,852
1,118,737
-
-
306,558
1,453,390
Individual
681,750
1,135
175,605
505,010
-
-
1,100
682,850
Not Informed
252,444
4
-
143
-
252,297
10,275
262,719
Individual
Not Informed
Individual
(1)
Source:
Beneficiaries Information System (SIB) - ANS/MS – February 2010
Note: The term “beneficiary” refers to bindings to the health plans, and may include several bindings to a same person.
(1) It includes hospital plans, including or excluding obstetrics.
143
Beneficiaries of Medical Plans (including or excluding Dentistry) by Care Coverage,
Time and Type of Plan Contracted, According to Large Regions and Federation Units
(FenaSaúde – February 2010)
Large Regions and
Federation Units
New
Total
Old
Total
Group
Individual
Total
Group
Individual
Not
Informed
Brazil
11,853,608
9,781,293
8,792,303
988,990
2,072,315
1,142,937
684,796
244,582
North
176,478
157,160
151,077
6,083
19,318
10,279
7,293
1,746
36,346
31,409
27,648
3,761
4,937
1,206
3,679
52
1,635
1,260
1,213
47
375
287
72
16
68,277
63,694
63,205
489
4,583
3,518
802
263
Rondônia
Acre
Amazonas
Roraima
917
691
659
32
226
186
38
2
Pará
53,474
45,768
44,120
1,648
7,706
3,774
2,556
1,376
Amapá
11,396
10,980
10,920
60
416
352
49
15
Tocantins
4,433
3,358
3,312
46
1,075
956
97
22
Northeast
1,087,137
781,914
742,653
39,261
305,223
112,736
134,148
58,339
Maranhão
47,913
37,976
37,317
659
9,937
5,141
1,552
3,244
Piauí
12,230
9,539
9,471
68
2,691
2,133
172
386
Ceará
50,173
37,852
31,785
6,067
12,321
8,006
1,939
2,376
Rio Grande do Norte
32,943
26,376
25,549
827
6,567
3,832
932
1,803
Paraíba
26,370
22,252
21,856
396
4,118
2,860
1,174
84
304,954
197,023
186,756
10,267
107,931
40,739
50,431
16,761
Alagoas
45,356
32,907
31,879
1,028
12,449
6,060
4,041
2,348
Sergipe
32,177
26,296
26,055
241
5,881
2,712
1,038
2,131
Pernambuco
Bahia
535,021
391,693
371,985
19,708
143,328
41,253
72,869
29,206
9,486,220
7,944,198
7,099,231
844,967
1,542,022
857,174
505,740
179,108
Minas Gerais
409,438
304,882
290,687
14,195
104,556
72,828
26,642
5,086
Espírito Santo
82,344
73,473
71,673
1,800
8,871
6,927
1,744
200
Rio de Janeiro
2,072,617
1,731,464
1,524,354
207,110
341,153
185,288
121,609
34,256
São Paulo
6,921,821
5,834,379
5,212,517
621,862
1,087,442
592,131
355,745
139,566
South
691,445
525,643
467,142
58,501
165,802
137,081
26,756
1,965
Paraná
337,839
268,263
222,920
45,343
69,576
58,549
9,585
1,442
Santa Catarina
126,057
75,242
74,462
780
50,815
49,092
1,570
153
Southeast
Rio Grande do Sul
227,549
182,138
169,760
12,378
45,411
29,440
15,601
370
Midwest
412,325
372,378
332,200
40,178
39,947
25,664
10,859
3,424
Mato Grosso do Sul
24,038
20,494
20,072
422
3,544
2,629
738
177
Mato Grosso
19,871
13,600
13,219
381
6,271
5,315
925
31
Goiás
133,333
123,502
106,026
17,476
9,831
7,982
1,656
193
Distrito Federal
235,083
214,782
192,883
21,899
20,301
9,738
7,540
3,023
Abroad
3
0
0
0
3
3
0
0
Not Identified Federation Unit
0
0
0
0
0
0
0
0
Source:
Beneficiaries Information System (SIB) - ANS/MS – April 2010
Note: The term “beneficiary” refers to bindings to the health plans, and may include several bindings for a same person.
144
Beneficiaries of Plans Only Odontological by Care Coverage, Time and Type of Plan
Contracted, According to Large Regions and Federation Units (FenaSaúde – February 2010)
Only Odontological
Large Regions and
Federation Units
New
Total
Old
Total
Group
Individual
Total
Group
Individual
Not
Informed
519,191
2,072,315
306,195
1,104
10,275
Brazil
6,553,907
6,236,333
5,717,142
North
99,854
94,083
91,770
2,313
19,318
5,758
0
13
Rondônia
10,281
10,112
8,318
1,794
4,937
169
0
0
1,838
1,586
1,586
0
375
252
0
0
43,921
41,633
41,385
248
4,583
2,276
0
12
790
612
610
2
226
178
0
0
Acre
Amazonas
Roraima
31,897
29,988
29,719
269
7,706
1,908
0
1
Amapá
Pará
1,482
1,197
1,197
0
416
285
0
0
Tocantins
9,645
8,955
8,955
0
1,075
690
0
0
Northeast
524,376
501,022
491,067
9,955
305,223
23,172
1
181
Maranhão
21,146
19,069
18,883
186
9,937
2,077
0
0
Piauí
4,858
4,388
4,309
79
2,691
470
0
0
Ceará
36,627
33,223
32,804
419
12,321
3,403
0
1
Rio Grande do Norte
17,164
16,388
16,172
216
6,567
776
0
0
Paraíba
16,338
15,161
15,035
126
4,118
1,177
0
0
Pernambuco
136,143
132,314
131,299
1,015
107,931
3,799
0
30
Alagoas
17,130
16,289
15,792
497
12,449
840
0
1
Sergipe
16,073
15,360
15,116
244
5,881
713
0
0
258,897
248,830
241,657
7,173
143,328
9,917
1
149
Bahia
5,091,052
4,834,863
4,346,933
487,930
1,542,022
245,228
1,079
9,882
Minas Gerais
Southeast
332,180
301,059
291,255
9,804
104,556
31,080
0
41
Espírito Santo
89,351
86,615
85,733
882
8,871
1,696
0
1,040
Rio de Janeiro
1,044,901
983,395
942,215
41,180
341,153
59,673
962
871
São Paulo
3,624,620
3,463,794
3,027,730
436,064
1,087,442
152,779
117
7,930
South
453,354
431,973
423,911
8,062
165,802
21,216
24
141
Paraná
198,691
190,424
189,657
767
69,576
8,161
24
82
87,407
83,070
83,022
48
50,815
4,315
0
22
Rio Grande do Sul
167,256
158,479
151,232
7,247
45,411
8,740
0
37
Midwest
Santa Catarina
385,271
374,392
363,461
10,931
39,947
10,821
0
58
Mato Grosso do Sul
18,665
16,426
16,388
38
3,544
2,239
0
0
Mato Grosso
19,672
17,686
17,624
62
6,271
1,986
0
0
Goiás
96,427
92,939
91,213
1,726
9,831
3,466
0
22
Distrito Federal
250,507
247,341
238,236
9,105
20,301
3,130
0
36
Abroad
0
0
0
0
3
0
0
0
Not Identified Federation Unit
0
0
0
0
0
0
0
0
Source:
Beneficiaries Information System (SIB) - ANS/MS – April 2010
145
Chapter VII
FenaCap
The Capitalization Segment
147
In Constant Innovation
In the year of 2010 there was a significant increase of the income in the capitalization
market in relation to the historical average, indicating not only an answer to the GDP
recovery, but also the result of innovative actions by the companies that compose the
segment.
The modality of the product named as “incentive” counted on a distinguished
development in 2010, since it has been used in new business opportunities showing
excellent results, and certainly contributed positively to the final result of the sector.
It deserves to be highlighted the importance of such product for the experiences
in the placement of microinsurance products, whose expectancy is that they may
increasingly develop.
As result of the research carried out in the previous year on the perception of the
segment by different audiences, in 2010 was developed a work for improving our
institutional communication and an action plan to put it into effect. In that respect
was created the Committee on Communication of FenaCap, of permanent nature,
that substituted the working group that drew up the communication plan; and was
contracted an External Advisory on Communication to support its implementation. As
regards the second quarter, several initiatives were adopted with this purpose, whose
results should be measured to be appraised in the next year.
Also in the first semester of 2010, was reviewed and updated the Strategic Planning
of FenaCap, that had been drawn up in the beginning of 2008, when were defined the
action plans and appointed the people in charge of conducting the projects approved,
all of them aiming the sustainable growth of the capitalization segment, in addition to
improve the operation way of the Federation.
There is the certainty that the capitalization bond is an easy access instrument, being
an attractive agent for new saving people, an institutional aspect of considerable
relevance in the historical moment of social inclusion and rising for the most part of
the Brazilian population that had not access to products of the insurance market. Until
then, the demand for such bonds had been presenting in a steady way during the time.
However, in the next decade it should distinguish, complying with its social duty even
better.
Upon these actions, FenaCap intends to remain contributing for the improvement of the
capitalization segment, pursuing the objectives defined in its constitution, addressing
the attention for improving the instruments already introduced and drawing up new
products that may contribute positively for forming the domestic savings, a needful
condition for the economic and social development of the Country.
President of FenaCap
148
FenaCap
The National Federation of Capitalization
(FenaCap) is a non-profit civil association that
congregates the companies that compose the
capitalization segment operating in the national
territory.
On December 2010, FenaCap counted on 11
permanent associated.
Following, we present the View and the
Mission of FenaCap:
View
Be the entity of institutional representation for
the capitalization companies, recognized by the
society and by their associated, with ability to
promote the capitalization bond as instrument of
economic and social development.
Mission
Represent the capitalization companies
institutionally, care for the image and promote
the development of the market.
Executive Board of FenaCap
President
Vice President
Carlos Infante Santos de Castro
Sul América Capitalização S.A. - Sulacap
Maurício Maciel da Rocha
Caixa Capitalização S.A.
Natanael Aparecido de Castro
Norton Glabes Labes
Officer
Aline Ferreira Coropos (a partir de março de 2010)
Luiz Fernando Butori Reis Santos (até março de 2010)
Edson Roberto Branco Lara (a partir de março de 2010)
Fernando Alves Moreira (até março de 2010)
Flávio Roberto Andeani Perondi (a partir de julho de 2010)
Patrícia Feltrin (a partir de março de 2010 e até julho de 2010)
Nilo Sérgio Silveira Carvalho (até março de 2010)
Gustavo Pimenta Germano Santos (a partir de março de 2010)
Luciano Snel Corrêa (até março de 2010)
Icatu Hartford Capitalização S.A.
Ricardo Athanásio Felinto de Oliveira
Ronaldo Cosme Gonçalves Ferreira
Executive Office of FenaCap
Helio Oliveira Portocarrero de Castro
FenaCap
149
Audit Committee of FenaCap
Permanent Member
Ernesto Luis Pedroso Júnior
Cia de Seguros Previdência do Sul
George Ricardo Martins de Souza
Sérgio Alfredo Diuana
Sul América Capitalização S.A.
Deputy Member
Fábio de Oliveira Moser (a partir de novembro de 2010)
José Fernando Romano Furné (até novembro de 2010)
José Maria Souza Teixeira Costa
Oswalberto João Schacht
Confiança Cia. de Seguros
Companies Associated with FenaCap
Icatu Capitalização S.A.
Mapfre Capitalização S.A.
Caixa Capitalização S.A.
Sul América Capitalização S.A. – Sulacap
HSBC Empresa de Capitalização (Brasil) S.A.
Modalities of Capitalization Bonds
The capitalization bonds are currently
structured with the purpose of
commercialization, as one of the four
modalities informed below:
Traditional
Its objective is to refund to the holder, at the
end of the period, at least, the total value of
payments made by the subscriber, since all the
projected payments have been made in the
scheduled dates.
Scheduled Purchase
The capitalization company assures to the
holder, at the end of the period, the receipt
of the surrender value in national currency,
being made available to the holder the right
to choose, if desired and without any other
cost, to receive the good or service contained
150
in the reference card, supported by trade
agreements executed with industries, retailers
or trading companies.
Popular
Its objective is to provide participation of the
holder in drawings, without full return of the
values paid.
Incentive
Its objective is to provide participation of
the holder in drawings without full return of
the values paid. The bonds are bound to
a promotional event, of commercial nature
instituted by the subscriber.
All the four modalities of the capitalization bonds
could be structured in Periodic Payment (PP),
Monthly Payment (PM) or Single Payment (PU).
Institutional Action of FenaCap in 2010
In June, the Federation met to discuss the
revision of the Strategic Plan carried out in
February of 2008. During this meeting, that
counted on the attendance of the Board, the
presidents of the Technical Committees and
the Executive Board, were defined the Action
Plans for the 2010-2013 period.
Communication Plan
Due to the importance of a continuous work
for Institutional Communication, the Working
Group on Communication was converted into
a Committee on Communication, and to chair
it was indicated Olinda Campos – Sul América
Capitalização. We are counting on LLorente &
Cuenca, Communication Advisory that, jointly
with the committee, drew up a working plan
with the purpose to make viable the segment
expansion, providing better information
to the consumer on the actual features of
the product, adopting some strategies as
definition of general and specific position, in
addition to unified messages that will be part
of the integrated communication of all the
capitalization companies; strategy to be near
to and connected with audiences of interest;
application of the new communication –
keywords – in the companies and management
of the relationship with sales teams.
Indicators Project
The Database of the Market is being developed
in the statistic indicators project of CNSeg,
that during the year worked on the project
operationalization. It is estimated that in the
first months of the next year the market may
already count on this database.
FenaCap and the Market
Regulation
Monitoring of proposals for changing the
sector regulation
This is a permanent activity of the Federation
and, in the year of 2010, we monitored the
changes proposed by SUSEP in Public
Hearing, of the Circulars 365/08 and
376/08, contributing with suggestions for the
adjustment to the market needs. During all the
year we monitored the analysis of the matter.
The Committee on Products and Coordination
of the Federation is developing study addressed
to the wording review, aiming at simplifying the
language used in the General Conditions of the
products with the consumers and thus making
the reading more clear and objective.
Microsseguros
The insurance companies consider
capitalization as an important “living benefit”
for the microinsurance – offering value to the
clients during their lives, and not only in case
of their death. It is an essential incentive to the
products sale for the microinsurance clients
segment.
As regards drawing benefit, the practice of
the insurance industry is to use the “Incentive”
segment of the capitalization. The resources
allocated to the capitalization constitute a way of
investment of low return, instead of a direct cost.
Most of the products thus commercialized
include a capitalization component, that the
participants in the industry consider a greater
incentive for the sale. The capitalization is
largely recognized as an effective way to attract
the assured that is a precondition for the
success in the low-income segment.
Studies to be Developed
Commercialization Processes
We initiated the study development to use
new technologies in order to create new
commercialization channels, already adopted
by other segments.
New Opportunities / Segments
We initiated studies to identify opportunities
and segments to be proposed to SUSEP
as evolution / adequacy of the standards in
force in order to extend the range of products
offered to the Market.
Effect of the drop down in the interest rate
The setting of a capitalization bond, due
to it contains a contractual interest rate, is
particularly sensitive to the stipulation of the
interest rate for the market. For that we will
study movement environments of such rate
and their effects over the capitalization bond.
151
Statistics of Capitalization in 2010
The capitalization market is operated by
companies constituted as corporations, with
nominative shares, and authorized to work by
act of the Ministry of Finance, after analysis
by the Superintendence of Private Insurance
(SUSEP). In 2010, the income of the 11
companies authorized to commercialize bonds
at the Brazilian market amounted to R$ 11.7
billion, representing a 16.60% growth over the
2009 production.
The equity of companies of the sector grew
5.22%, achieving the amount of R$ 6.1 billion,
as the table below.
Data from the Capitalization Segment
2005
2009
2010
6,910,339
10,104,143
11,780,949
70.48%
16.60%
10,557,438
14,937,575
17,254,549
63.43%
15.51%
2,901,377
5,875,192
6,182,132
113.08%
5.22%
Accounts
Income
Technical Provisions
Equity
% Variation
2010/2005
% Variation
2010/2009
In 2010, the total of payments made by bonds surrenders and drawings achieved the amount of
R$8.1 billion, against R$8 billion in 2009, deserving to be highlighted the 16.88% growth in relation
to the amount of bonds winning.
2005
2009
2010
% Variation
2010/2005
4,709,038
7,584,426
7,589,230
61.16%
0.06%
Expense with Bonds Winning
305,152
515,855
602,947
97.59%
16.88%
Acquisition Costs
515,448
574,906
795,031
54.24%
38.29%
*Administrative Expenses
433,015
516,772
570,755
31.81%
10.45%
Accounts
Expense with Bonds Surrendered
% Variation
2010/2009
* Including Administrative Expenses, Expenses of Taxes and Other Operational Incomes and Outcomes
The Capitalization Share in the Brazilian GDP
With a 0.33% index, the capitalization share in relation to the Brazilian GDP presented a slight
increase during 2010, according to the data divulged by SUSEP and IPEADATA.
Income from Capitalization against GDP
Year
*Income
(R$ million)
GDP
(R$ million)
GDP
Share (%)
2004
6,602
1,941,498
0.34%
2005
6,910
2,147,239
0.32%
2006
7,111
2,369,484
0.30%
2007
7,829
2,661,344
0.29%
2008
9,014
3,004,881
0.30%
2009
10,104
3,143,015
0.32%
2010
11,781
3,554,436**
Income with Capitalization Bonds
* Projection
**
152
0.33%
Source: SUSEP and IPEADATA
Capitalization and Inflation
The capitalization segment kept trajectory of actual growth due to the accumulated inflation from
2005 to 2010, as the table below.
Income x Inflation
Income Growth
Accumulated Growth
2005
2009
2010
65,118,292,394
107,773,445,290
125,177,911,208
-
65,50%
92,23%
Segmento de Capitalização
Crescimento Acumulado
6,910,338,878
10,104,142,922
11,780,948,763
-
46.2%
70.48%
IGPM – Accumulated Index
100
120.76
134.84
1.22%
-1.71%
11.66%
-
20.76%
34.84%
Annual Growth
Accumulated Growth
Source: SUSEP, ANS and IGP-M/FGV (Suma Econômica)
Products and Coordination
Goal: Coordinate the multidisciplinary technical issues, themes and works, developed by
components of different Technical Committees.
President: Rita de Cássia R. Batista Moço - Bradesco SA Capitalização S.A.
Mentor: Ronaldo Cosme Gonçalves Ferreira - Liderança Capitalização S.A.
Capitalization Management and Finances
Goal: Carry out studies for adjusting the chart of accounts and the FIP to the capitalization
operations.
President: João Augusto Santos Xavier – Caixa Capitalização S.A.
Actuarial on Capitalization
Goal: Perform studies to change the Standard Plan of Capitalization and the adjustments to be
made in the FIP as regards capitalization operations.
President: Anna Paula Nardi de Almeida – Sul América Capitalização S.A.
Mentor: Natanael Aparecido de Castro – Brasilcap Capitalização S.A.
Internal Controls of Capitalization
Goal: Study SUSEP normatives on the subject matter and promote the sector development within
the scope of the capitalization companies.
President: Danilo Campos – Cia Itaú de Capitalização S.A.
Mentor: Maurício Maciel da Rocha – Caixa Capitalização S.A.
153
Legal of the Capitalization
Goal: Monitor the legal subject matters related to Capitalization.
President: Simone Ayub Moregola – Liderança Capitalização.
Information Technology of the Capitalization
Goal: Monitor the subject matters in progress in the IT field, adopt improvements in the FIP and
monitor the project of capitalization market indicators.
President: Carlos Augusto Pestana – Brasilcap Capitalização S.A.
Committee on Communication
Goal: Draw up institutional Communication Plan of FenaCap
President: Olinda Campos – Sul América Capitalização S.A.
Meetings Held in 2010
Number of
Meetings Held
Number of
Members
Number of
Guests
Legal Committee
5
17
-
Actuarial Committee
4
19
-
Committee on Communication
5
15
6
Committee on Products and Coordination
12
19
-
Committee on Management and Finances
3
17
-
Committee on Internal Controls
6
18
5
Committee on Information Technology
4
16
-
Name
154
Chapter VIII
DPVAT
The Insurance of the Traffic
157
DPVAT: A Brazilian Achievement
DPVAT is modality of compulsory “no-fault”
motor insurance instituted by the Law no.
6.194/1974 to cover Bodily Injuries Caused by
Automotive Land Vehicles or by their cargo, to
people transported or not. It is the insurance
that protects all victims of the traffic accidents
occurred in Brazil, whether pedestrians,
passengers or drivers. The indemnities are
paid irrespective of the fault assessment or
identification of the vehicle that caused the injury.
Since 2008, Seguradora Líder DPVAT is liable
for managing the operations of the DPVAT
Insurance Conventions, composed by 71
insurance companies, and is committed to
assure to population, all over the national
territory, the access to the benefits of the
DPVAT Insurance, applying with transparency
the resources assigned to it by using of
modern management methods.
The amount of the DPVAT Insurance paid
by the vehicles owners yearly is determined
by the National Council of Private Insurance
(CNSP). From the total income of the DPVAT
Insurance, according to the law in force, 45%
are addressed to the Single Health System
(SUS) – for costing medical and hospital
care of victims of traffic accidents all over the
Country, and 5% to the National Department
of Transit (DENATRAN) – to be applied in
programs addressed to accidents prevention
and education in the traffic. In the year of
2010, the amount addressed to the two bodies
surpassed R$2.899 billion.
In the year of 2010, DPVAT Insurance
addressed funds in the amount of R$2.295
billion with expenses of indemnities payment, by
death, permanent disability and reimbursements
of medical and hospital expenses, on behalf
of more than 252 thousand victims of
traffic accidents or their beneficiaries, and
accumulated the amount of R$2.380 billion in
technical provisions: Losses Payable Provisions
(LPP) and Incurred But Not Reported (IBNR).
Premium Income 2010
Million
%
R$ 5,797,37
100.0%
R$ (2,899,20)
50.0%
Total Premiums Income for DPVAT Insurance Operation
R$ 2,898,17
50.0%
Expenses of Indemnities Payment to the Victims of Accidents
R$ (2,295,87)
39.6%
Constitution of Technical Provisions to Indemnities Payment
R$ (519,87)
9.0%
Operating Expenses (databases, personnel, print, collection, etc.)
R$ (196,00)
3.4%
R$ (50,41)
0.9%
R$ (163,99)
-2.8%
Redemption of Technical Provisions for Indemnities Payment
R$ 279,42
4.8%
Income Tax and Social Contribution
R$ (46,17)
0.8%
R$ 69,26
1.2%
Gross Income
Transfers to the Federal Government – Compulsory by Law (SUS and DENATRAN)
Expenses of PIS and COFINS
Operating Result
Result of the Consortium Companies Net from Taxes and Contributions
158
Indemnities Paid 2010
Death
20%
20%
Disability
Medical Care and Supplementary Expenses
Number
2010
Death
50,780
Disability
60%
151,558
Medical Care and Supplementary Expenses
Total
50,013
252,351
Development of the Indemnities Expenses
The amount of indemnities paid in 2010 was higher by R$262 million (13%) if compared to the
amount paid in 2009. In the last five years (2005-2010) there was an increase of R$1.480 billion in
the indemnities expenses, the equivalent to a 181% growth.
2,500,000
2,000,000
1,500,000
1,000,000
500,000
2005
2006
Indemnities Amount
The indemnities amount paid by the DPVAT
Insurance to the victims of traffic accidents or
their beneficiaries is determined in the Law no.
11.4287/2007.
2007
2008
2009
2010
Indemnities Amount
Death
Permanent Disability
Medical Care and
Supplementary Expenses
R$ 13,500,00
Até R$ 13,500,00
Até R$ 2,700,00
159
Service Channels
DPVAT Ombudsman Service
In 2010 the Ombudsman Service of the
Seguradora Líder DPVAT answered 4,525
demands, representing a 31% increase if
compared to 2009, when were registered
3,447 requests. Such demands were
answered within 20 days.
DPVAT Call Center
Seguradora Líder DPVAT makes available
the DPVAT Call Center (0800-0221204) that
answers toll-free calls from all the regions of
the Country. Only in 2010 were answered
more than 658 thousand calls. In the same
period, the institutional site www.dpvatseguro.
com.br was accessed more than 3.4 million
times. Additionally, the users also count on an
e-mail for contacting. Through such channel
were answered 28,184 e-mails.
In Attendance Service
The victims of traffic accidents or their
beneficiaries have a large network of in
attendance service of the DPVAT Insurance,
composed by 1,084 service stations, offered
by the insurance companies of the convention,
offices of the unions of insurance brokers,
Consumer Protection and Defense Agencies
(PROCONs), DETRANs and DPVAT partners.
160
Similarly to the insurance companies of the
convention, Seguradora Líder DPVAT also
counts on an in attendance service station in
the city of Rio de Janeiro.
Task Force of Settlement
Seguradora Líder DPVAT has been working
in partnership with Courts of Appeals from
several Brazilian states. Many citizens file
suits unnecessarily due to the performance of
attorneys-at-law and intermediaries who aim at
obtaining financial return by means of attorney
fees and commission charged by the services,
causing impairments to the victims. Seguradora
Líder DPVAT took part of various task forces
objecting to solve such legal matters with agility
and to reduce the number of suits filed against
the DPVAT Insurance, executing in 2010 more
than 9,000 agreements.
Institutional Campaign
In 2010, Seguradora Líder DPVAT continued
the national campaign of institutional diffusion
of the DPVAT Insurance, in order to extend the
knowledge of the population. Advertisements
were broadcasted on TV, magazines, radio,
internet, airports, buses and outdoors of
the highways of several Brazilian cities. In
a simple and didactic way, the campaign
provided guidance as regards the channels to
be used for the indemnities requests, seeking
to discourage the use of intermediaries. The
slogan for the campaign was the following:
DPVAT: The Insurance of the Traffic.
All the DPVAT Insurance operations are
permanently supervised by the Federal
Government, through the Superintendence
of Private Insurance (SUSEP) that counts on
a supervise team in continuous activity in the
Seguradora Líder DPVAT offices. Additionally,
the insurance company has an organization
structure aligned with the best practices of
corporate governance (Board of Directors,
Audit Council, Audit Committee, Investment
Committee, Internal Auditors, Internal
Controls and Compliance) and is subjected to
independent audit of international level.
161
Social Balance Sheet
2010
163
Index
167 Social Balance Sheet – General Insurance,
Private Pension and Life, Supplementary
Health and Capitalization Market
168 Return to Society
169 Recomposition
170 Statement of the Added Value
174 Savings and Reserves Accumulated
175 Allocation of the Gross Added Value
176 Allocation of the Added Value
177 Taxes and Contributions
178 Transfer of DPVAT Insurance to the Government
179 Human Resources
180
181
185
186
188
189
Allocation of the Resources
Employees
Disabled People
Employees Turnover
Increase of Postgraduate Professionals
Insurance Brokers
190 Property Structure
191 Goods and Rights. Duties and Liabilities
193 Social Balance Sheet – The Segments
194 Insurance Segment
196 Motor Insurance
198 DPVAT Insurance
203 Personal Insurance
205 Private Pension Plans Segment
209 Supplementary Health Segment
217 Capitalization Segment
General Insurance, Private Pension
and Life, Supplementary Health
and Capitalization Market
167
Return to Society
More than 50% of the Income from Companies
Associated with the Federative System returns to
Society
In 2010, the income of these companies
amounted to R$143,554 billion in
premiums, contributions, considerations
and capitalization bonds. A value that
represented 17.3% increase against
R$122,428 billion accounted in 2009.
It is worth highlighting that the GDP
percentage of such group achieved 4.04%
of the R$3,554 billion, including the total
of goods and services produced in Brazil
during 2010. Five years before, in 2005, this
percentage was 3.03%. This development
shows not only the strength of such market,
but also the confidence that the insurance
market is representing in the Brazilians
perception – people and companies – by
using the insurance protection in its several
modalities.
The best image, however, to exemplify
the participation of the general insurance,
private pension, supplementary health and
capitalization market in the development
of the economics is the image that shows
how much of the income returns to society.
More than 57.02% of the market income
returns to the people and companies as
payment of indemnities and compensations.
In 2010, such value amounted to R$53,232
billion, an increase of 11.15% if compared
to the 2009 result.
168
Development
The insurance segment, including the
Supplementary Health and Life Segments,
has been the segment that presented
a more expressive increase, with global
income of R$85,234, 21.34% above the
R$70,242 billion of 2009.
The further segments also presented
excellent performance: Capitalization
20.20%; Open Private Pension 13.98%.
The progress of the insurance industry year
after year helps to stimulate the circle of the
sustainable development of the economics.
It has been increased the number of
Brazilians who understand how important
is to have insurance, private pension
plan, supplementary health plan and
capitalization bond, preparing its peaceful,
today and for the future.
The insurers and companies acting within
this market need to apply their reserves in
mid and long term investments, supporting
the constitution of the Brazilian savings.
There is larger generation of employments
and, therefore, it is contributing decisively
for the Country growth.
Return to Society
Recomposition
The larger segment of the market, the Insurance segment, paid
R$43,042 billion in 2010, not only in the recomposition of goods, but
also in the recomposition of the household income and in the health
keeping. This number is equivalent to 9.3% above the payments made
in 2009, that amounted to R$39,374 billion. Just to give an idea of the
return to society, only in indemnities of goods – that include vehicles and
real estate with total loss – have been paid R$17,821 billion.
The Open Private Pension segment paid R$20,186 billion in benefits,
surrenders and profitability of the reserves in 2010. The return to society
has been 12.1% larger than the R$18 billion paid in 2009.
As regards the Capitalization, this segment showed in 2010 increase of
22.7% against 2009 in payment of premiums drawn, bonds surrender
and reserves profitability, amounting to R$23,811 billion that returned to
society.
Return to Society
2010
2009
2010/2009
Insurances
43,042,8
39,374,6
9.3%
Recomposition of Goods
17,820,8
16,399,6
8.7%
4,845,2
4,556,4
6.3%
Health Keeping
20,376,8
18,418,6
10.6%
20,185,8
18,000,9
12.1%
Benefits Payment + Surrenders
10,540,8
9,405,7
12.1%
Recomposition of the Household Incomes
Yeld Savings
9,645,1
8,595,2
12.2%
Capitalization
23,811,5
19,398,7
22.7%
2,317,0
1,492,1
55.3%
Yeld Savings
21,494,5
17,906,6
20.0%
Total Return to Society
87,040,1
76,774,2
13.4%
Bonds Surrendered + Drawn
Source: SISCORP
169
Return to Society
Statement of the Added Value
According to 2010 data, the gross added value amounted to R$45,141
billion, the equivalent to a 18.07% increase in relation to the amount of
R$38,231 billion of 2009. This indicator refers to the market income
deducted the expenses.
Insurance Companies
A total of 149 associated companies have been operated in the
insurance industry in 2010, namely: general insurance: 33, life and
private pension: 64, open private pension entities: 15 and companies
specialized in health: 26.
Number of Associated that have been operated in 2010:
General Insurance
33
Open Private Pension and Life
Insurance Companies
64
Open Private Pension Entities
15
26
Capitalization
11
Source: SISCORP
Investments
In 2010, the investments of the insurance market amounted to R$406,4
billion, a 18.2% increase in comparison with 2009. It represents more
funds applied in the economics, supporting to spin the wheel of the
sustainable development.
Investments of the Market
Equity
Pension and Capitalization Insurances
Health
Permanent Applications and Investments
Health
Total of the Investments of the Market
2010
71,397,8
58,901,5
12,496,3
335,002,6
316,433,2
18,569,4
406,400,4
2009
62,350,3
51,420,8
10,929,5
281,481,7
264,662,5
16,819,2
343,831,9
2010/2009
14.5%
14.5%
14.3%
19.0%
19.6%
10.4%
18.2%
Source: SISCORP
170
Return to Society
Gross Added Value
Added Value – Consolidated
Gross Income – Consolidated
Returns, Cancellations
Business Ceded and Transferred to Other Insurers
Net Income – Consolidated
Insurance
Health
Insurance Premiums
Pension Plans
Capitalization Bonds
Health
Incomes over Financial Applications and Investments
Total Income without Tax on Financial Transactions
Health
Tax on Financial Transactions (Over Insurance Premiums)
Total Income with Tax on Financial Transactions
Costs and Returns of the Activity
Insurances
Health
Final Cost for Keeping the Wealth Insured (Net Losses)
Benefits Paid and Surrenders + Complementary Compensation to the
Pension Plans (Financial Excess)
Bonds Surrendered and Drawn + Yeld Savings
Increase in Reserves and in Accumulated Savings
Insurances
Health
Increase in Reserves for Keeping the Wealth Insured
Accumulation of Reserves of the Pension Plans
Savings of Capitalization
Gross Added Value
2010
143,553,7
-1,292,0
-8,571,3
133,690,4
85,234,2
25,575,2
110,809,5
11,094,0
11,787,0
7,480,8
1,161,8
8,642,6
142,333,0
2,985,8
609,3
3,595,1
145,928,1
-53,232,5
-22,766,1
-20,376,8
-43,142,9
-382,0
2009
122,427,8
-1,101,8
-8,243,4
113,082,5
70,242,5
23,300,7
93,543,2
9,733,0
9,806,3
6,910,6
1,072,5
7,983,2
121,065,7
2,592,2
555,4
3,147,6
124,213,3
-47,890,7
-21,011,8
-18,418,6
-39,430,4
-360,0
2010/2009
17.3%
17.3%
4.0%
18.2%
21.3%
9.8%
18.5%
14.0%
20.2%
8.3%
8.3%
8.3%
17.6%
15.2%
9.7%
14.2%
17.5%
11.2%
8.3%
10.6%
9.4%
6.1%
-9,707,5
-47,555,1
-40,869,2
539,3
-40,329,9
-7,117,0
-108,1
45,140,6
-8,100,3
-38,092,0
-31,341,7
-71,3
-31,413,0
-6,609,8
-69,3
38,230,6
19.8%
24.8%
30.4%
-856.6%
28.4%
7.7%
56.1%
18.1%
Source: SISCORP
171
Return to Society
Added Value
Gross Added Value
Cost of the Added Value
Commissions Paid to the Brokers
Health
Marketing
Health
Outsourcing
Health
General Expenses
Health
Net Added Value
Added Value for Third Parties
Non-Operating Income
Health
Added Value Received by Transfer (Equity)
Health
Added Value Available to the Companies
Added Value Allocated
Allocation of the Value Added
Personal
Health
Compensations (Wages)
Health
Social Charges
Health
Benefits
Health
2010
45,140,6
-20,802,1
-12,906,4
-11,485,8
-1,420,6
-674,9
-540,4
-134,5
-2,597,5
-1,948,5
-649,0
-4,623,4
-3,641,5
-981,8
24,338,4
3,096,5
423,5
423,5
0,0
2,673,0
2,194,5
478,5
27,435,0
-15,835,8
2009
38,230,6
-18,605,5
-10,865,2
-9,590,5
-1,274,7
-550,1
-434,9
-115,1
-2,179,6
-1,629,5
-550,1
-5,010,6
-3,567,4
-1,443,2
19,625,1
4,257,6
679,7
636,8
43,0
3,577,8
3,173,0
404,8
23,882,7
-12,831,5
2010/2009
18.1%
11.8%
18.8%
19.8%
11.4%
22.7%
24.3%
16.8%
19.2%
19.6%
18.0%
-7.7%
2.1%
-32.0%
24.0%
-27.3%
-37.7%
-33.5%
-100.0%
-25.3%
-30.8%
18.2%
14.9%
23.4%
-5,173,8
-3,943,0
-1,230,8
-3,669,3
-2,796,4
-872,9
-990,7
-755,0
-235,7
-513,7
-391,5
-122,2
-4,673,7
-3,510,9
-1,162,8
-3,314,7
-2,490,0
-824,7
-895,0
-672,3
-222,7
-464,1
-348,6
-115,5
10.7%
12.3%
5.8%
10.7%
12.3%
5.8%
10.7%
12.3%
5.8%
10.7%
12.3%
5.8%
Source: SISCORP
172
Return to Society
Added Value
Government
Securities and Contributions
Employees’ Profit Participation Program (PIS) / Tax for Social Security
Financing (COFINS) / Services Tax (ISS)
Health
Social Contribution on Net Income (CSLL)
Health
Taxes and Fees
Corporate Income Tax (IRPJ)
Health
Tax on Financial Transactions (IOF)
Health
Others
Retained Value
Allocation of the Retained Value
For the Shareholders (Dividends Paid + Interests over Equity)
Health
Individual Income Tax (IRPF)
Health
Addition to the Equity
Health
Saúde
Total in Taxes and Contributions paid to the Government
Health
2010
2009
2010/2009
-10,662,0
-8,157,7
30.7%
-4,115,9
-2,838,9
45.0%
-2,260,6
-1,824,8
-435,8
-1,855,3
-1,592,6
-262,7
-6,546,2
-2,951,0
-2,578,8
-372,3
-3,595,1
-2,985,8
-609,3
-1,580,8
-1,476,1
-104,6
-1,258,2
-1,098,3
-159,9
-5,318,8
-2,171,2
-1,867,0
-304,3
-3,147,6
-2,592,2
-555,4
43.0%
23.6%
316.4%
47.5%
45.0%
64.3%
23.1%
35.9%
38.1%
22.4%
14.2%
15.2%
9.7%
11,599,2
11,051,2
5.0%
4,162,6
3,315,3
847,3
622,0
495,4
126,6
6,814,6
5,897,8
916,8
2,454,3
2,260,7
193,6
366,7
337,8
28,9
8,230,1
7,236,2
993,9
69.6%
46.6%
337.6%
69.6%
46.6%
337.6%
-17.2%
-18.5%
-7.8%
11,284,0
9,477,4
1,806,6
8,524,5
7,371,4
1,153,1
32.4%
28.6%
56.7%
Source: SISCORP
173
Return to Society
Savings and Reserves Accumulated
The companies, in compliance with the Law, constitute technical
reserves that assure the strength of the market and help to reinforce the
long term savings in the Country.
The technical reserves of the associated companies amounted to
R$285,9 billion in 2010, an increase equivalent to 20.2% against the
amount of the previous year, R$237,8 billion. They are the collateral for
the payment of indemnities, benefits and surrenders.
6%
32%
62%
Reserves for Keeping the Wealth
Accumulation of Reserves for the Open Private Pension Plans
Savings of Capitalization Bonds
Savings and Reserves Accumulated
Reserves for Keeping the Wealth Insured
Insurances
Health
Accumulation of Reserves for the Pension Plans
Savings of Capitalization Bonds
Total of Accumulated Resources
2010
178,170,9
172,025,3
6,145,6
90,490,6
17,254,5
285,916,0
2009
142,909,5
137,419,0
5,490,5
79,949,8
14,937,6
237,796,8
2010/2009
24.7%
25.2%
11.9%
13.2%
15.5%
20.2%
Source: SISCORP
174
Return to Society
Allocation of the Gross Added Value
It refers to the sum of the expenses with administrative and business
expenses, that amounted to R$20,8 billion.
12,906,4
4,623,4
2,597,5
674,9
Commissions Paid to the Brokers
Marketing
Outsourcing
General Expenses
Total of the Gross Added Value
Commissions Paid
to the Brokers
Insurances
Marketing
Outsourcing
General Expenses
Total
11,721,4
60.27%
599,1
3.08% 2,280,5
11.73%
4,847,3
24.92%
19,448,3
100%
Insurances 10,300,8
63.34%
464,7
2.86% 1,631,6
10.03%
3,865,4
23.77%
16,262,5
100%
44.59%
134,5
4.22%
20.37%
981,8
30.82%
3,185,8
100%
-458,0 -262.16%
174,7
100%
Health
Open Private
Pension
Capitalization
Consolidated
1,420,6
389,9 223.21%
649,0
52,6 30.14%
190,1 108.82%
126,9
10.76%
234,1
19.85%
1,179,2
100%
3.24% 2,597,5
12.49%
4,623,4
22.23%
20,802,1
100%
795,0
67.42%
23,1
12,906,4
62.04%
674,9
1.96%
Source: SISCORP
175
Return to Society
Allocation of the Added Value
It corresponds to investments in human resources, payment of taxes
and contributions to the Government and transfer to the shareholders,
and additions to the equity of the companies, that amounted to R$27,4
billion.
11,284,0
6,814,6
5,173,8
4,162,6
Human Resources
Government
Shareholders
Addition to the Equity
Human
Resources
Insurances
4,612,8
20.70%
Insurances
3,382,0
19.34%
Health
1,230,8
25.63%
Open Private
Pension
405,7
12.15%
Capitalization
155,2
8.58%
Consolidated
5,173,8
Government
9,861,5
Shareholders
44.25%
2,950,3
8,054,9
46.06%
1,806,6
37.63%
669,4
753,1
Addition to the
Equity
Total
13.24%
4,863,3
21.82% 22,287,9
100%
2,103,0
12.03%
3,946,5
22.57% 17,486,4
100%
847,3
17.65%
916,8
19.09%
4,801,5
100%
20.05%
783,1
23.46%
1,479,8
44.33%
3,338,0
100%
41.63%
429,2
23.73%
471,5
26.06%
1,809,0
100%
18.86% 11,284,0 41.13%
4,162,6
15.17%
6,814,6
24.84% 27,435,0
100%
Source: SISCORP
176
Return to Society
Taxes and Contributions
Other relevant indicator for the active participation of the insurance
market in the economics is the payment of taxes and contributions to the
Government. In 2010, have been paid R$11,3 billions in several modalities.
Taxes and Contributions Paid by the Companies
7%
6%
87%
Insurances
Capitalization
Taxes and Contributions Paid by the Government
20%
32%
PIS/COFINS/ISS
CSLL
IRPJ
IRRF
IOF
16%
6%
26%
Net Income Before the Reserves
Insurances
Employees’ Profit Participation Program / Tax for Social
Security Financing / Services Tax (PIS / COFINS / ISS)
Social Contribution on Net Income (CSLL)
Corporate Income Tax (IRPJ)
Individual Income Tax (IRPF)
Tax on Financial Transactions (IOF)
Taxes and Contributions Paid to the Government
%
1,985,7
1,522,7
2,397,1
440,9
3,515,1
9,861,5
87%
20%
15%
24%
4%
36%
100%
Open Private
Pension
Capitalization
171,8
103,1
26%
132,5
20%
212,9
32%
117,0
17%
35,2
5%
669,4
100%
6%
14%
200,1
27%
341,0
45%
64,1
9%
44,8
6%
753,1
100%
7%
Consolidated
2,260,6
1,855,3
2,951,0
622,0
3,595,1
11,284,0
100%
20%
16%
26%
6%
32%
100%
Source: SISCORP
177
Return to Society
Transfers of DPVAT Insurance to the
Government
In compliance with the Law, half of the income of DPVAT insurance,
relating to the share of tariff premiums, is transferred to the Federal
Government, addressed compulsorily to two different bodies.
They are: The Single Health System (SUS) (Laws nos. 8.212/1991 and
9.503/1997), that receives 45% of such funds for financing the medical
and hospital service to the victims of traffic accidents; and the National
Traffic Department (DENATRAN) (Law no. 9.503/1997), with adoption of
5% of the income, addressed to carry out traffic campaigns.
In 2010, these contributions amounted to R$2,899 billion for DENATRAN.
Such values are equivalent to an increase of 7.15% and 7.41%,
respectively, in relation to the volume of funds transferred in 2009.
SUS
DENATRAN
Total of Transfers
2010
2009
2010/2009
2,609 2,435 7.15 %
290 270 7.41 %
2,899 2,705 7.17 %
Source: Seguradora Líder DPVAT
178
Human Resources
Invest in People is the Best Investment
The increase in sales of insurance, private
pension plans, supplementary health and
capitalization bonds in 2010 reflected
directly in contracting and in qualification
of personnel within the companies that
compose the insurance industry. The
investments in this segment amounted
almost R$2 billion.
It helps to guarantee the sustainable
development of the Brazilian economics,
opening new labor fronts for the young
people that come into the market every
year. It also means opportunities for the
expert employees of insurance companies
who have qualified and remained studying
to become more skilled.
In 2010, according to the data collected,
the market employed 29,940 people and
kept one of its main characteristics: the
high scholarship degree of its labor power.
Within this context, draws the attention the
increase of the number of postgraduate
practitioners, who represented 11% of the
total of employees.
The women are already majority – 54.1%–,
and the men represent 45.9% of the
universe of workmen. According to the
criterion of age group, the larger part
(43.29%) of the employees is between 26
and 35 years old.
The information contained in this chapter
mirror 41.6% of the market reality, since
only 62 companies associated with
the federative system answered the
questionnaires on data collection of each
segment.
179
Human Resources
Allocation of the Resources
The value applied in Human Resources in 2010 amounted R$1.898
billion amongst wages, benefits and social charges. From this total,
the payment of wages achieved R$1.19 billion (62.7%); social charges
represented 22.8%, in the amount of R$432 million, and benefits,
R$275.4 million, or 14.5% from the total.
Value allocated in Human Resources
62.7%
58.7%
66.8%
55.5%
63.7%
22.8%
27.5%
26.5%
14.5%
13.9%
24.0%
18.0%
he
n
io
at
liz
ta
pi
es
ta
en
lem
pp
rg
ha
cia
fits
ne
Be
es
n
nc
io
ns
ra
su
Pe
In
te
So
h
iva
alt
Pr
lC
n
He
pe
ry
O
C
W om
or pe
k ns
(W a
ag tio
es n o
) ft
Ca
9.2%
Su
14.5%
ed
at
id
ol
ns
Co
21.8%
Insurances
Compensation of the
Work (Wages)
Social Charges
Benefits
Total
Other Benefits
Training
Medical and
Odontological Care
Group Life Insurance
Private Pension
Nursery
Leisure
Others
Total of Benefits
Open Private
Pension
Supplementary
Health
Capitalization
Consolidated
933,7
63.7%
86,5
66.8%
121,1
55.5%
49,6
58.7%
1,190,8
62.7%
319,8
212,6
1,466,1
21.8%
14.5%
100.0%
31,0
11,8
129,3
24.0%
9.2%
100.0%
57,9
39,3
218,3
26.5%
18.0%
100.0%
23,2
11,7
84,5
27.5%
13.9%
100.0%
432,0
275,4
1,898,3
22.8%
14.5%
100.0%
29,4
13.1%
2,2
8.0%
2,9
10.3%
1,7
10.6%
36,2
12.2%
94,5
42.1%
5,3
19.5%
11,2
39.3%
6,6
40.6%
117,5
39.7%
11,9
53,0
9,9
7,0
18,9
224,5
5.3%
23.6%
4.4%
3.1%
8.4%
100.0%
3,2
2,1
0,9
0,2
13,2
27,0
11.8%
7.7%
3.4%
0.6%
49.0%
100.0%
0,7
10,9
2,1
0,5
0,2
28,5
2.5%
38.2%
7.4%
1.7%
0.6%
100.0%
0,9
4,5
0,6
0,0
1,9
16,2
5.4%
27.9%
3.6%
0.2%
11.7%
100.0%
16,6
70,5
13,5
7,7
34,1
296,2
5.6%
23.8%
4.6%
2.6%
11.5%
100.0%
Source: CNSeg
180
Human Resources
Employees
The General Insurance has been the segment that more employed
people – 22,494, followed by the Supplementary Health with 4,685
employees. It is worth clarifying that the companies researched of this
segment with own service network did not consider the employees of
their medical units. The market of Open Private Pension comprehended
1,452 people and the Capitalization, 1,309.
The greatest part (41%) of the productive force from the insurance
market is concentrated in the business area, totalizing 12,205 employees.
Following, is the administrative/financial area, with 8,775 employees,
corresponding to 29%; the technical area, that comprehended 8,491
employees (28%) and the corporate area, with 469 or 2% from the total.
Always keeping an eye on the workmanship formation and on the
opportunity generation of the first job for the young people, the
companies, in 2010, offered vacancies for 774 trainees and 401
apprentices.
By Segment
4%
16%
5%
75%
Insurances
Capitalization
Total of Employees by Segment
Insurances
Capitalization
Consolidated
22,494
1,452
4,685
1,309
29,940
Source: CNSeg
181
Human Resources
Trainees / Total of Employees
5.58%
4.89%
2.57%
1.09%
Apprentices / Total of Employees
2.67%
1.48%
0.55%
0.41%
Outsourced / Total of Employees
32.82%
22.89%
5.47%
3.89%
Insurances
Capitalization
Insurances
Capitalization
Consolidated
Trainees
579
71
51
73
774
Apprentices
334
6
26
35
401
Outsourced
10,986
431
271
53
11,741
Source: CNSeg
182
Human Resources
Allocation of Employees by Area
2%
28%
29%
Technical
Business
Administrative/Financial
Corporate
41%
Insurances
Open Private
Pension
Supplementary
Health
Capitalization
Consolidated
6.102
9.418
6.710
264
22,494
176
911
294
71
1,452
2,080
1,099
1,417
89
4,685
133
777
354
45
1,309
8,491
12,205
8,775
469
29,940
Technical
Business
Administrative/Financial
Corporate
Total
Source: CNSeg
Gender
54.1%
45.9%
Men
Women
Men
Women
Total
Insurances
Supplementary
Health
Capitalization
Consolidated
10,795
11,699
22,494
655
797
1,452
1,728
2,957
4,685
578
731
1,309
13,756
16,184
29,940
Source: CNSeg
183
Human Resources
Number of Years Worked
10,566
35.3%
6,447
21.5%
5,911
19.7%
4,938
16.5%
2,078
6.9%
Up to 2 years
From 2 to 5 years
From 5 to 10 years
From 10 to 20 years
Above 20 years
Insurances
Open Private
Pension
Supplementary
Health
Capitalization
Consolidated
Up to 2 years
8,150
513
1441
462
10,566
From 2 to 5 years
4,785
326
1024
312
6,447
From 5 to 10 years
4,388
378
863
282
5,911
From 10 to 20 years
3,551
178
1010
199
4,938
Above 20 years
1,620
57
347
54
2,078
22,494
1,452
4,685
1,309
29,940
Total
Source: CNSeg
184
Human Resources
Disabled People
Much more than just follow the Law, that assures vacancies reserve for
disabled people, the associated companies have been complied with
their mission for including such people in the labor market. Similarly to
other economic segments, however, there is still lack of qualification of
this kind of professional.
In 2010, within the universe of 62 associated that answered the CNSeg
research, were employed a total of 797 disabled people.
DP / Total of Employees
2.82%
2.45%
2.06%
1.38%
Insurances
Capitalization
DP
Insurances
Open Private
Pension
Supplementary
Health
Capitalization
Consolidated
635
20
115
27
797
Source: CNSeg
185
Human Resources
Turnover of Employees
Being a specialized activity that requires qualified practitioners to better
serve the different publics, the insurance market has been successful
not only in forming new talents, but also in keeping practitioners
with years of experience. For that, it has been invested hard in the
qualification of their employees.
Throughout 2010, within the universe of the companies researched, have
been admitted 5,819 employees, while have been fired 4,437 people.
The trainees totalized 774 and the turnover index 14.82%.
Turnover of Employees
19.44%
14.82%
2.59%
Admitted
Employees
Percentage Share
Fired
Trainees
5,819
4,437
774
19.44%
14.82%
2.59%
Source: CNSeg
Insurances
Open Private
Pension
Supplementary
Health
Capitalization
Consolidated
Admitted
4,339
352
930
198
5,819
Fired
2,946
426
827
238
4,437
Trainees
579
71
51
73
774
Turnover
13.10%
29.34%
17.65%
18.18%
14.82%
Source: CNSeg
186
Human Resources
Localization of Employees
39.1%
60.9%
Principal Business Office
Branches
Insurances
Principal Business Office
Open Private
Pension
Supplementary
Health
Capitalization
Consolidated
14,439
797
2,216
781
18,233
Filiais
8,055
655
2,469
528
11,707
Total
22,494
1,452
4,685
1,309
29,940
Source: CNSeg
Age Group
2.10%
630
10.59%
3,170
25.26%
7,564
Above 55 years old
Between 46 and 55 years old
Up to 25 years old
Up to 25 years old
Above 55 years old
Total
18.75%
43.29%
12,962
5,614
Insurances
Open Private
Pension
Supplementary
Health
Capitalization
Consolidated
4,383
9,732
5,613
2,307
459
22,494
141
622
438
201
50
1,452
917
2,017
1,186
490
75
4,685
173
591
327
172
46
1,309
5,614
12,962
7,564
3,170
630
29,940
Source: CNSeg
187
Human Resources
Increases the Number of
Postgraduate Professionals
Other point to be highlighted is the increase of the number of
postgraduate professionals. According to the most recent data from 62
associated, the employees who have Masters Degree, PhD and MBAs
are 11.3% from the total, the equivalent to 3,377 employees.
Scholarship
In 2010 it has been kept one of the major characteristics of the
insurance market: the high scholarship degree of its labor force. The
greatest part of this scenario, 40.1%, finished the college – totalizing
12,013 employees. Other very expressive number: 8,747 professionals
did not finish the college – nearly 30% from the total
Scholarship Degree
2.7%
11.3%
16.7%
40.1%
29.2%
Master Degree / PhD / Postgraduate
College Finished
College Not Finished
High School Finished
Others
Insurances
Master Degree / PhD / Postgraduate
College Finished
College Not Finished
High School Finished
Others
Total
2,695
9,046
6,510
3,645
598
22,494
Open Private
Pension
144
684
353
234
37
1,452
Supplementary
Capitalization
Health
412
1,759
1,587
795
132
4,685
126
524
297
328
34
1,309
Consolidated
3,377
12,013
8,747
5,002
801
29,940
Source: CNSeg
188
Human Resources
Insurance Brokers
Following the growth of the insurance market in 2010, the insurance
broker plays important role in this process, since he is the link between
the assured and the insurer. In 2010 acted a total of 69,337 insurance
brokers, of which 20,361 solely in the Life Branch and 48,976 in the
other branches.
In this most comprehensive classification are the Motor, DPVAT, Home/
Housing, Property, Health and Financial Risks branches, amongst other
of lower demand.
It is also interesting to note the relevance of this activity in the
sustainable economic development all over the regions of the Country,
since the great part of the insurance brokers is composed by natural
persons, totalizing 42,469, while the number of legal entities is 26,868.
28,581
20,395
13,888
6,473
Natural Person
Other Branches
Motor
Hull
DPVAT
Home/Housing
Property
Civil Liability
Financial Risks
Health
Cargo
Insurance Brokers
Life Branch
Other Branches
Total
Natural Person
13,888
28,581
42,469
Legal Entity
Life Branch
Personal Accident
Pension
Life
Legal Entity
6,473
20,395
26,868
Total
20,361
48,976
69,337
Source: FENACOR
189
Property Structure
Strong Market, More Protected and Peaceful Assured
To face the increasing duties with their
public, the companies that compose the
insurance market need to be sound and
responsible in their financial investments,
since they help to strength the companies
of the sector and, therefore, to assure fully
protection to the consumer.
The financial applications spin the wheel
of the sustainable development of the
economics, driving the stock exchange, the
fixed-income market and giving support to
strength the long term investments in the
Country. The insurance companies need
to be prepared to the future, and so they,
once more, comply with their role of agents
for the economic and social development.
In 2010, the market achieved a total volume
of investments in the amount of R$300,59
billion. Such result has been 21% above
that accounted in 2009, of R$248,83 billion.
190
The permanent investments amounted to
R$34,41 billion (5.4% above the previous
year), and the working capital of the
operations, of R$15,15 billion, representing
a 50.4% growth.
The total of goods and rights amounted
R$350,15 billion – volume 20,1% above
2009 –, while the technical provisions,
deducted the business expenses, achieved
R$278,75 billion. Such provisions, as
already said previously, give support to
form the Brazilian long term savings.
In virtue of the 14.5% growth in the
equity of the insurance market in 2010,
the sector presented more soundness,
giving larger tranquility to the assureds, The
equity amounted to R$71,39 billion, well
superior to the value accounted in 2009,
of R$62,35 billion.
Property Structure
Goods and Rights
Duties and Liabilities
They constitute the applications of the companies in assets admitted by
the Government to face the duties with the assureds.
Total of the Goods and
Rights 2010
4%
10%
Permanent Investments
Working Capital of the Operations
Total of Applications
86%
Total of the Duties and Liabilities 2010
20%
80%
Equity
Technical Provisions Deducted
the Deferred Business Expenses
Period
Total of Applications
Permanent
Investments
Working Capital of
the Operations
Total dos Bens e
Direitos
Technical Reserves
Deducted the
Deferred Business
Expenses
Equity
Total of the Duties
and Liabilities
Supplementary
Insurances + Health
Insurances
Health
2010
2009
2010
2009
2010
2009
186,924,0 149,443,2 175,971,7 139,624,7 10,952,3 9,818,4
Open Private
Capitalization
Consolidated
Pension
2010
2009
2010
2009
2010
2009
92,587,6 81,251,9 21,079,5 18,136,2 300,591,1 248,831,3
23,301,9
21,107,4
15,684,9
14,106,6
7,617,0
7,000,8
8,581,8
8,464,7
2,527,8
3,078,3
34,411,5
32,650,4
7,540,3
3,385,1
7,724,1
4,018,3
-183,8
-633,2
7,782,1
7,277,7
-170,6
-587,4
15,151,7
10,075,4
217,766,2 173,935,6 199,380,7 157,749,6 18,385,6 16,186,0 108,951,4
96,994,4 23,436,7 20,627,1 350,154,3 291,557,1
171,011,4 134,319,5 165,122,1 129,063,0
46,754,9
39,616,1
34,258,6
5,889,3
5,256,5
90,490,6
79,949,8 17,254,5 14,937,6 278,756,5 229,206,8
28,686,6 12,496,3 10,929,5
18,460,8
17,044,6
217,766,2 173,935,6 199,380,7 157,749,6 18,385,6 16,186,0 108,951,4
6,182,1
5,689,5
71,397,8
62,350,3
96,994,4 23,436,7 20,627,1 350,154,3 291,557,1
Source: SISCORP
191
The Segments
193
Insurance Segment
Network for Protecting People, Families,
Properties and Business
The Brazilian consumer has at your disposal
a great range of options of insurances,
private pension plans, supplementary health
plans and capitalization bonds. The industry,
always seeking news and best products
has been acquainted, year after year, to be
even closest to their customers’ wishes and,
basically, there are tailor made options for
each kind of need and in accordance with
the possibilities of each person.
This plurality of options has been stimulated
an increasingly number of people to
understand the importance of count on
protection of the insurance market, as
a way to assure a more peaceful future
keeping their property and health.
In 2010, the production of the associated
companies in respect of the General,
194
Personal and Supplementary Health
Insurances represented 84.4% of the
income in all the segments, including
those of Pension and Capitalization that
amounted to R$133,7 billion. From this
amount, R$43,0 billion, that is, 38.2%,
returned to society as indemnities,
compensations and properties
recomposition.
As regards the Personal Insurances, R$4,8
billion returned to society as indemnities,
compensations and revenues in several
segments, such as Educational, Individual
Life and Individual Personal Accident.
Throughout 2010, the General Insurance
segment returned R$17,82 billion in
payments of indemnities.
Insurance Segment
Keeping the Wealth
The associated returned to society R$43.0 billion in payment of
indemnities and compensations.
Total in Keeping the Wealth
14%
47%
28%
Health
Personal
Motor
Other Damages
11%
2010
Motor
DPVAT
Property
Cargo
Home/Housing
Rural
Liabilities
Hull
Credits
Financial Risks
Special Risks
Others
Health
Life + PA
VGBL
Total
General
Health
Personal
11,871,3
2,550,5
1,564,2
1,006,3
259,5
166,7
132,5
115,6
83,4
58,2
13,9
-1,4
20,376,8
4,805,9
39,3
43,042,8
17,820,8
20,376,8
4,845,2
27.6%
5.9%
3.6%
2.3%
0.6%
0.4%
0.3%
0.3%
0.2%
0.1%
0.0%
0.0%
47.3%
11.2%
0.1%
100%
10,574,1
2,347,4
1,489,1
955,2
355,1
175,8
124,2
96,2
184,9
96,5
1,4
-0,3
18,418,6
4,461,1
95,4
39,374,6
2009
26.9%
6.0%
3.8%
2.4%
0.9%
0.4%
0.3%
0.2%
0.5%
0.2%
0.0%
0.0%
46.8%
11.3%
0.2%
100%
2010/2009
12.3%
8.7%
5.0%
5.3%
-26.9%
-5.2%
6.7%
20.2%
-54.9%
-39.7%
897.6%
337.0%
10.6%
7.7%
-58.8%
9.3%
41.4%
47.3%
11.3%
16,399,6
18,418,6
4,556,4
41.7%
46.8%
11.6%
8.7%
10.6%
6.3%
Source: SISCORP
195
Motor Insurance
Fleet of 12 Million of Vehicles Trafficking in the
Country with Insurance Protection
Major portfolio of the General Insurance
Segment, the Motor Branch has been the
leader with premiums income of R$20,052
billion, 15.26% above the accounted in
2009. If compared to the production of
five years ago, (R$12,125 billion), it is even
more clear this increase: 65.38%.
One of the main reasons of such growth
has been the repeated records in
production and sale of the Brazilian motor
industry.
In addition to the coverages addressed to
the kinds of risk a vehicle is exposed to –
collision, fire, theft, robbery and civil liability
–, the insurers, following market trend, has
increasingly sought to attract the assured
and excel in the market with extra benefits.
In this context are included, e.g., services
of key maker, plumber and baby sitter.
And even service of chauffer to drive the
car if the assured has consumed alcohol.
196
It is necessary to highlight, however, that
not only the motor boom and the benefits
have been contributed to the growth of
this branch. The improvement of the C
and D classes that has enabled the new
consumers also to buy automobiles and
make insurance, gave support to increase
significantly the consumption base of the
Motor market.
This may be noted by comparing the
fleet insured in the last two years. In
2009, the number of vehicles protected
by insurance was 12,328,417, while in
2010 such number was approximately
13,164,000. That is, there has been a
9.3% increase in the volume of vehicles
insured.
In 2010, the Motor market returned to
society as payment of indemnities more
than the half of its volume of business,
amounting to R$12,732 billion.
Motor Insurance
Keeping the Wealth
In accordance with the statistics from the Superintendence of Private
Insurance (SUSEP) in respect of 2009, have been paid R$11,1 billion
in indemnities for 12 million of vehicles insured. The correspondent to
robberies and thefts represents 37% of payments, followed by partial
indemnities, 34%. The indemnities of fire represented 1% of the total of
indemnities paid.
1%
5%
23%
Indemnity – Robbery and Theft
Partial Indemnity
Full Indemnity
Indemnity – Fire
Indemnity – Others
37%
34%
By Age Group
The group of consumers between 36 and 45 years old, in the height of
the productive phase, has been the group that concentrated the larger
part of the payment of indemnities payment for this segment, representing
23% , for 631,5 thousand agreements claimed in the group. This group
also concentrates the larger number of vehicles insured.
4%
15%
19%
22%
23%
17%
Age not Informed
Above 55 years old
197
DPVAT Insurance
The Social Insurance of Brazil
DPVAT Insurance (Compulsory “no-fault”
motor insurance to cover bodily injury
caused by automotive land-road vehicles
or by its cargo, to persons transported or
not) has been created in 1974 to protect
the victims of traffic accidents all over
Brazilian territory. Since then, this important
social protection sustained a series of
changes addressed to improve the service
to the population. The management of this
insurance is made by the Seguradora Líder
DPVAT, since January 2008.
DPVAT Insurance benefits all the victims of
accidents with vehicles, occurred within the
Country, whether pedestrians, passengers
or drivers. The indemnities are paid
irrespectively of determination of the fault or
identification of the vehicle that caused the
loss, without the need of intermediary.
The mission of the DPVAT Insurance,
throughout 37 years, has been to protect
and benefit victims of traffic accidents and
their beneficiaries. Considering its very
important social role, DPVAT should not
be known as compulsory insurance – it is
due to the Law no. 6.194 of 1974 –, but
it should be known as social insurance.
This coverage has been favored millions of
people during these years at a very difficult
moment: the lost of a dear relative, the
discovery that the traffic accident caused
the permanent disability or the payment of
hospital expenses.
Other important social role of the DPVAT
Insurance is its contribution for keeping
the public health and the national policy
of traffic. From the total income of the
198
DPVAT Insurance, according to the law
in force, 45% are intended for the Single
Health System (SUS), for financing the
medical and hospital care to the victims of
traffic accidents all over the Country, and
5% to the National Department of Traffic
(DENATRAN), to be invested in programs
addressed to prevention of traffic accidents.
Campaign – With the purpose to extend
and ease the access of the population to
this important tool of social protection,
it has been initiated a large campaign of
institutional diffusion of the DPVAT Insurance
around the Country in November 2009, as
well as the extension of the service network
by means of the DPVAT Partner Project,
iniciated in the second semester of 2009.
Such campaign has been separated into
two phases that extended in 2010: the
first phase with the purpose to increase the
knowledge of the Brazilian population on
the DPVAT Insurance and the second to
consolidate this knowledge.
Call Center – To better clarify the public –
receiving information requests, complaints,
questions and suggestions – Seguradora
Líder DPVAT keeps the Costumer Service,
via internet, at www.dpvatseguro.com br,
and in the Call Center through the
telephone number 0800 0221204.
In 2010 have been registered more than
658 thousand of calls by the Call Center
and 28,184 thousand inquiries via internet.
Seguradora Líder DPVAT keeps an own
ombudsman service, that may be contacted
by letter or fax.
DPVAT Insurance
Indemnities Paid
Only in 2010, 252,351 indemnities have been paid to victims of traffic
accidents or their beneficiaries. From this total, 50,780 indemnities
refer to death, 151,588 to permanent disability and 50.013 to
reimbursements of supported Medical Care and Supplementary
Expenses (DAMS). The sum of all the payments –indemnities plus
expenses with the indemnities – achieved the amount of R$2,295 billion.
From this total, the greatest part refers to indemnities for disability
(R$1,370 billion), followed by death (R$835,9 million) and coverage of
medical expenses (R$89,5 million).
The South is the region that receives the greatest part of the indemnities
paid, totalizing R$672 million, or 29.29% from the total in 2010; followed
by the Southeast, R$602 million, the equivalent to 26.25% from the total
of indemnities.
Indemnities Paid
1,746
Truck
6,662
6,369
32,823
Motorcycle
103,228
17,290
Bus and
Microbus
1,383
2,976
1,552
14,061
Automobile
38,692
25,569
20,000
DAMS
40,000
Disability
60,000
80,000
100,000
120,000
Death
199
DPVAT Insurance
By Age Group
Other relevant data, observing the numbers of the DPVAT Insurance
in 2010, is that, amongst the people that sustain some damage in
traffic accidents, 64.4% are in the age group between 16 and 40 years
old, that is, in the age group that concentrates the larger force of the
economically active population of the Country. A number that is also
very expressive is the 22.9% of indemnities paid by this social insurance
that refers to the group between 41 and 60 years.
Indemnities Paid by
Age Group
8.19%
4.52%
43.1%
Above 61 years old
44.2%
By Kind of Victim
The driver is the main victim in the traffic accidents, according to the
statistics of indemnities paid by the DPVAT. In 2010, 129,153 drivers
have been victimized, the correspondent to 51.2% of the indemnities
paid, followed by the group of pedestrians, a total of 77,197 victims,
30.6% of the payments made.
Indemnities Paid by Kind of Victim
18%
51%
31%
200
Transported
Pedestrian
Driver
DPVAT Insurance
By Kind of Vehicle / Motorcycles
It also draws the attention the growth in the number of indemnities
paid by permanent disability in 2010, above the average of the further
coverages – death and DAMS – with highlight once more for the
accidents with motorcycles, that despite of represent around 25% of the
Brazilian fleet, correspond to 61% of all the indemnities paid.
The accidents with passenger cars have been the second main group
of accidents, representing 31%, of indemnities paid by the DPVAT
Insurance.
Although in the Southeast is the great part of the motorcycles fleet of
the Country, 41.28% from the total, the South is the leader in volume
in payment of indemnities of accidents with motorcycles, with 31.07%,
followed by the Northeast, with 28.32%; Southeast, with 23.72%;
North, with 9.05% and Midwest, with 7.84%.
Indemnities Paid by Kind of Victim – Motorcycles
14%
17%
69%
Transported
Pedestrian
Driver
201
DPVAT Insurance
Motorcycles Fleet by Regions of Brazil
7.73%
17.44%
23.14%
41.28%
North
Northeast
Midwest
Southeast
South
10.41%
Indemnities Paid by Regions of Brazil
9.05%
31.07%
28.32%
23.72%
7.84%
Source: Seguradora Líder DPVAT
202
North
Northeast
Midwest
Southeast
South
Personal Insurance
Increasing Expansion Ensuring and Keeping the
Quality of Life
Drawing an imaginary line of the time on the
market, it may be identified several reasons that
stimulate an increasingly number of Brazilians
to buy the protection provided by the personal
insurances. The economic stability is amongst
the most important reasons to the rising of this
market segment, followed by the increasing
awareness that the misfortunes may undertake
anyone, requiring ways to reduce vulnerabilities
and risks.
The offer of proper and innovative products,
as the redeemable, to destroy the idea that life
insurance is only against death, attracts new
buyers, as the new middle class. The women
are already liable for 30% of the insured mass
and the micro, small and mid size companies,
are considering the Personal Insurance a tool of
policy for maintaining talents.
Combined, such factors have been guaranteed
the continuity of the growth for the Personal
Insurance segment in two digits. Something
that, as far as increase the revenue of the
workman and the process of social rising, has
direct relation with the perception that this is the
most efficient way to keep the quality of the life
family, the greatest treasury of the person.
The result of that is not only the sound increase
in the income of the insurers, but also what
returns to society, as payment of capitals
insured (indemnities) and surrenders. In 2010,
the premiums income increased 14.6% over
2009, jumping to R$15,7 billion. And the
indemnities and surrenders corresponded to
34.2% over the income of this market, with
a volume of payments of R$4,8 billion to the
assureds and/or beneficiaries.
In this segment, where are negotiated the Credit
Life, Educational, Individual Life and Group
Life insurances, for example, there are some
modalities that highlighted, following the track of
the positive economic conjuncture.
The national and international travelling of
Brazilians tourist ensured followed records in
the income of the tourism insurance. In 2010,
this modality grew 117.5% in relation to 2009,
following the record expenses of Brazilians with
travelling.
Despite of the extraordinary expansion, as
regards premiums income, the travelling
insurance, with its R$33,5 million accounted in
2010, is still far from to threaten the leadership
of the Group Life, that was liable for 49.8%
of the total income of the personal segment.
Its income achieved R$7,8 billion in 2010, an
increase of 8.5% over 2009, as result from the
record in the generation of formal employments.
The Individual Life insurance ended the period
with R$1,1 billion in premiums, an increase
of 36.89% comparing to 2009, proving the
increasingly number of Brazilians who are more
concerned and careful in relation to their future
and families.
Other modality that increased in two digits in
2010 was the Credit Life insurance, where
occurring the misfortune, the release of the
installments or the balance due of debts is
guaranteed by the insurance company. The
growth rate has been 24.5% in comparison with
2009, being directly associated with the sound
increase of credit in the Country to buy electrical
appliances and other durable goods.
203
Personal Insurance
Keeping the Wealth
The Group Life, Individual Life, Credit Life and Travelling insurances
have been liable for 89.69% of the volume that returned to society as
payment of capitals insured (indemnities), amounting to R$4.8 billion.
In 2010, the Personal Insurance accounted R$15,7 billion, 14.6% above
the previous year.
Return to the Assureds
24%
32%
35%
47%
34%
12%
54%
Credit Life
Random Events
Individual Life
Group Life
Educational + PCHV + Tourism
Credit Life
Random Events
Individual Life
Group Life
Educational
PCHV*
Turístico
Tourism
Loss Ratio = Retained Loss / Earned Premium
* PCHV = Loss of Flight License due to Disability
204
Insurance Premium
3,396,3
375,3
1,144,1
7,826,0
367,3
2,552,5
19,5
1
33,5
15,7
Loss Ratio
24%
32%
35%
47%
34%
12%
73%
-121%
44%
35%
Source: SUSEP
Pension Plans Segment
Helping to Guarantee a more Peaceful Future
The economic stability, the increase in
the life expectancy of the population,
the concern to guarantee a peaceful
future, and also the improvement
in the Brazilians income, have been
fundamental questions for the
expressive increase in the pension plans
sales occurred in the last years.
From 2005 to 2010, the average
increase in the income of these plans
(risk and survival coverages of open
private pension plans and survival
coverage only, in personal insurance
plans) has been 16.52%. In 2010 the
income amounted to R$46 billion,
18.9% above the previous year.
The recourses of the pension plans are
returned to the consumers as surrender
and payment of benefits. In 2010,
the number of benefits paid has been
103,725, representing a 1.26% increase
against the number of benefits paid in
2009, 102,430.
The payments as revenue have
been the main kind of benefit paid in
2010, totalizing 101,336 – retirement
revenue (77,116) and disability and
death annuities (24,220). In respect of
savings, have been paid 2,389.
Following the portfolios size, the
surrenders in pension plans have been
more expressive in VGBLs, amounting
to R$15,2 billion; followed by PGBLs
with R$3,1 billion and by traditional
pans, with R$1,2 billion.
All such numbers show how important
the pension plans are in the people life,
consolidating them as a protection way
increasingly required by population.
Its social reach, however, goes
further. The accumulated provisions
(mathematical and technical) of the
segment, that in 2010 amounted to
R$216 billion, help to constitute long
term internal savings, needful for the
sustainable development of the Country.
205
Total Wealth
Income
1%
99%
Insurance Companies
Number of Participants
7%
93%
Insurance Companies
Income and Number of Participants
Accumulated Value
Number of Participants
Insurance Companies
Consolidated
503,533
0.56%
1,236,097
6.88%
89,987,019
99.44%
16,733,215
93.12%
90,490,552
100%
17,969,312
100%
Source: FenaPrevi
206
Benefits and Surrenders
Companies
51%
49%
Insurance Companies
Number of Beneficiaries
7%
93%
Insurance Companies
Benefits and Surrenders
By Kind of Company
Number of Beneficiaries
Insurance Companies
Consolidated
187,393
49.05%
54,443
16.07%
194,629
50.95%
284,330
83.93%
382,022
100%
338,773
100%
Source: SISCORP
207
Kinds of Benefits and Surrenders
Number of Benefits Paid
2008
Savings
2009
2010
2010/2009
1,928
2,275
2,389
5.01%
95,044
100,155
101,336
1.18%
Disability and Death Annuities
23,106
23,302
24,220
3.94%
Retirement Revenue
71,938
76,853
77,116
0.34%
96,972
102,430
103,725
Payment as Revenue
Total of Benefits Paid
1.26%
Source: FenaPrevi
Surrenders
Values in R$ billion
Pension Plans
Period
VGBL
2007
Total
PGBL
Traditional Plans
Total
7,9
2,3
1,7
4,0
11,9
2008
12,4
2,8
1,5
4,3
16,7
2009
12,1
3,0
1,4
4,4
16,5
2010
15,2
3,1
1,2
4,3
19,5
2010/2009
25.6%
3.3%
-14.3%
-2.3%
18.2%
Source: SUSEP
Number of Surrenders
PGBL
Traditional Plans
VGBL
273
2,840
Information Not Available
Insurance Companies
615,146
206,371
Total
615,419
209,211
Source: FenaPrevi
208
Services Achieve 290 Million, only in the Group of
Asociated with FenaSaúde
The Supplementary Health segment – taking
into account not only the associated –, has
been grown in a coherent way before the
increasingly number of Brazilians who wishes
to guarantee two of their major “wealths”: the
health and the well being. A search that already
represents one of the main consumption
desires of the Brazilian people. According to
the kind of activity, all the private plans of health
care are considered as insurance.
In 2010, amongst the affiliated with FenaSaúde
– that in addition to the Insurance Companies
Specialized in Health also include some
companies of Group Medicine and Group
Dentistry –, the income went from R$24,6
billion to R$27,6 billion, representing an
increase of 12.0 % if compared to 2009. In five
years the segment grew 104%.
The relation between care expenses and income
from insurance premiums in this segment has
been 78.7% in 2010 – the highest index of all
the insurance market in this year. But it is worth
considering the differences between health and
other branches, as well the nonexistence of
financial limit for the risk coverage and the use
and indefinite term period in the individual plans.
Referring only to the income of the Insurance
Companies Specialized in Health, the health
segment corresponds to the third larger
production of the Country, concentrating
11% of the insurance industry and generating
income from the Insurance Companies
Specialized in Health in the amount of R$
13,979 billion.
As per the data from the sector, in January
2010, 18,4 million of Brazilian had a health plan
with the affiliated with FenaSaúde. From this
total, 11,853 million were medical care plans,
including or excluding odontological care, while
the plans exclusively odontological were 6,55
million. FenaSaúde represents 28.3% of the
market of medical plans in the Country and
50.1% of the plans exclusively odontological.
The great part of the beneficiaries of care
coverage medical plans – including or
excluding odontological care – is concentrated
in the Southeast, with 9,486 million of people.
The Northeast comes next, with a total of 1,08
million of assureds.
As regards the care coverage odontological
plans, the separation into regions is as follows:
5,09 million of beneficiaries in the Southeast
and 524 thousand in the Northeast.
With procedures increasingly complex and
sophisticated, the plans have been served
the population well and it is clear as per the
data relating to services in 2009 presented
in this report. By the way of example, the
cervix examination, important to prevent the
female health between 25 and 59 years old,
has been made 1,65 million of times. As
regards odontological services, 2 million
of examinations have been made – mainly
fluorterapy or fluor application in children.
All in all, the affiliated with FenaSaúde made
about 290 million of individual services, being
62 million of appointments and 146 million of
examinations.
209
Technical Reserves
In the last three years, the balance of the technical reserves of the
affiliated accounted an accumulated increase of 37.4%, encouraged by
the changes in the rules for composing the reserves, supporting even
more its financial balance, and, therefore, the quality of the services
provision to society
Modality
2007
2008
2009
2010
Group Medicine
350,463,820
551,834,238
668,460,401
1,443,748,988
Group Dentistry
15,545,242
18,199,605
22,575,013
42,953,076
Insurance Company Specialized
in Health
4,180,236,470
4,440,249,713
4,797,444,395
4,761,556,764
Total
4,546,245,531
5,010,283,556
5,488,479,809
6,248,258,828
Source: Accounting Statement of the Operators available at www.ans.gov.br. Collected on April 2011.
Notes: 1) As regards the operators that did not send the Accounting Statement of the 4th quarter of 2010, were used the
information of the 3rd quarter.
2) The calculation of the Technical Reserves is given by: 211_Technical Reserves of Health Care Operations (Current Liabilities) + 2311_Technical Reserves of Health Care Operations (Long Term Liabilities).
Services Provided in 2009
Beneficiaries of Health Plans, by Care Coverage and Segmentation
of the Plan, According to Time and Type of Plan Contracted
Time and
Type of Plan
Contracted
Reference
Not
Informed
Only
Odontological
Total Medical
and Only
Odontological
Outpatient
Total
11,853,608
24,768
228,841
10,438,118
917,447
244,434
6,553,907
18,407,515
Group
9,935,240
23,439
37,473
8,989,002
885,326
-
6,023,337
15,958,577
Individual
1,673,786
1,325
191,368
1,448,972
32,121
-
520,295
2,194,081
244,582
4
-
144
-
244,434
10,275
254,857
9,781,293
4,069
43,737
8,816,040
917,447
-
6,236,333
16,017,626
8,792,303
3,880
28,575
7,874,522
885,326
-
5,717,142
14,509,445
Not Informed
New
Group
Individual
Hospital
Hospital(1) and
Outpatient
Total
(1)
988,990
189
15,162
941,518
32,121
-
519,191
1,508,181
Old
2,072,315
20,699
185,104
1,622,078
-
244,434
317,574
2,389,889
Group
1,142,937
19,559
8,898
1,114,480
-
-
306,195
1,449,132
Individual
684,796
1,136
176,206
507,454
-
-
1,104
685,900
Not Informed
244,582
4
-
144
-
244,434
10,275
254,857
Source: eneficiaries Information System (SIB) - ANS/MS – January 2010
Nota: Note: The term “beneficiary” refers to bindings to the health plans, and may include several bindings to a same person.
(1) It includes hospital plans, including or excluding obstetrics. 210
Beneficiaries of Medical Plans (including or excluding Dentistry) by
Care Coverage, Time and Type of Plan Contracted, According to
the Large Regions and Federation
Large Regions and
Federation Units
New
Total
Old
Individual
Not Informed
Brazil
11,853,608
9,781,293
8,792,303
988,990
2,072,315
1,142,937
684,796
244,582
North
176,478
157,160
151,077
6,083
19,318
10,279
7,293
1,746
36,346
31,409
27,648
3,761
4,937
1,206
3,679
52
1,635
1,260
1,213
47
375
287
72
16
68,277
63,694
63,205
489
4,583
3,518
802
263
Rondônia
Acre
Amazonas
Roraima
Total
Group
Individual
Total
Group
917
691
659
32
226
186
38
2
Pará
53,474
45,768
44,120
1,648
7,706
3,774
2,556
1,376
Amapá
15
11,396
10,980
10,920
60
416
352
49
Tocantins
4,433
3,358
3,312
46
1,075
956
97
22
Northeast
1,087,137
781,914
742,653
39,261
305,223
112,736
134,148
58,339
Maranhão
47,913
37,976
37,317
659
9,937
5,141
1,552
3,244
Piauí
12,230
9,539
9,471
68
2,691
2,133
172
386
Ceará
50,173
37,852
31,785
6,067
12,321
8,006
1,939
2,376
Rio Grande do
Norte
32,943
26,376
25,549
827
6,567
3,832
932
1,803
Paraíba
26,370
22,252
21,856
396
4,118
2,860
1,174
84
304,954
197,023
186,756
10,267
107,931
40,739
50,431
16,761
Alagoas
45,356
32,907
31,879
1,028
12,449
6,060
4,041
2,348
Sergipe
32,177
26,296
26,055
241
5,881
2,712
1,038
2,131
Pernambuco
Bahia
535,021
391,693
371,985
19,708
143,328
41,253
72,869
29,206
9,486,220
7,944,198
7,099,231
844,967
1,542,022
857,174
505,740
179,108
Minas Gerais
409,438
304,882
290,687
14,195
104,556
72,828
26,642
5,086
Espírito Santo
82,344
73,473
71,673
1,800
8,871
6,927
1,744
200
Rio de Janeiro
2,072,617
1,731,464
1,524,354
207,110
341,153
185,288
121,609
34,256
São Paulo
Southeast
6,921,821
5,834,379
5,212,517
621,862
1,087,442
592,131
355,745
139,566
South
691,445
525,643
467,142
58,501
165,802
137,081
26,756
1,965
Paraná
337,839
268,263
222,920
45,343
69,576
58,549
9,585
1,442
Santa Catarina
126,057
75,242
74,462
780
50,815
49,092
1,570
153
Rio Grande do Sul
227,549
182,138
169,760
12,378
45,411
29,440
15,601
370
Midwest
412,325
372,378
332,200
40,178
39,947
25,664
10,859
3,424
Mato Grosso do Sul
24,038
20,494
20,072
422
3,544
2,629
738
177
Mato Grosso
19,871
13,600
13,219
381
6,271
5,315
925
31
Goiás
133,333
123,502
106,026
17,476
9,831
7,982
1,656
193
Distrito Federal
235,083
214,782
192,883
21,899
20,301
9,738
7,540
3,023
Abroad
3
0
0
0
3
3
0
0
Not Identified
Federation Unit
0
0
0
0
0
0
0
0
Source:
Beneficiaries Information System (SIB) - ANS/MS – January 2010
211
Beneficiaries of Plans Only Odontological by Care Coverage,
Time and Type of Plan Contracted, According to Large Regions
and Federation
Large Regions and
Federation Units
Only Odontological
New
Total
Old
Individual
Not Informed
Brazil
6,553,907
6,236,333
5,717,142
519,191
2,072,315
306,195
1,104
10,275
North
99,854
94,083
91,770
2,313
19,318
5,758
0
13
Rondônia
10,281
10,112
8,318
1,794
4,937
169
0
0
1,838
1,586
1,586
0
375
252
0
0
43,921
41,633
41,385
248
4,583
2,276
0
12
Acre
Amazonas
Roraima
Total
Group
Individual
Total
Group
790
612
610
2
226
178
0
0
31,897
29,988
29,719
269
7,706
1,908
0
1
Amapá
1,482
1,197
1,197
0
416
285
0
0
Tocantins
9,645
8,955
8,955
0
1,075
690
0
0
Northeast
524,376
501,022
491,067
9,955
305,223
23,172
1
181
Maranhão
Pará
21,146
19,069
18,883
186
9,937
2,077
0
0
Piauí
4,858
4,388
4,309
79
2,691
470
0
0
Ceará
36,627
33,223
32,804
419
12,321
3,403
0
1
Rio Grande do
Norte
17,164
16,388
16,172
216
6,567
776
0
0
Paraíba
16,338
15,161
15,035
126
4,118
1,177
0
0
30
Pernambuco
136,143
132,314
131,299
1,015
107,931
3,799
0
Alagoas
17,130
16,289
15,792
497
12,449
840
0
1
Sergipe
16,073
15,360
15,116
244
5,881
713
0
0
Bahia
258,897
248,830
241,657
7,173
143,328
9,917
1
149
5,091,052
4,834,863
4,346,933
487,930
1,542,022
245,228
1,079
9,882
Minas Gerais
332,180
301,059
291,255
9,804
104,556
31,080
0
41
Espírito Santo
89,351
86,615
85,733
882
8,871
1,696
0
1,040
Southeast
Rio de Janeiro
1,044,901
983,395
942,215
41,180
341,153
59,673
962
871
São Paulo
3,624,620
3,463,794
3,027,730
436,064
1,087,442
152,779
117
7,930
South
453,354
431,973
423,911
8,062
165,802
21,216
24
141
Paraná
198,691
190,424
189,657
767
69,576
8,161
24
82
87,407
83,070
83,022
48
50,815
4,315
0
22
Rio Grande do Sul
167,256
158,479
151,232
7,247
45,411
8,740
0
37
Midwest
385,271
374,392
363,461
10,931
39,947
10,821
0
58
Mato Grosso do Sul
18,665
16,426
16,388
38
3,544
2,239
0
0
Mato Grosso
19,672
17,686
17,624
62
6,271
1,986
0
0
Goiás
96,427
92,939
91,213
1,726
9,831
3,466
0
22
Santa Catarina
Distrito Federal
250,507
247,341
238,236
9,105
20,301
3,130
0
36
Abroad
0
0
0
0
3
0
0
0
Not Identified
Federation Unit
0
0
0
0
0
0
0
0
Source:
Beneficiaries Information System (SIB) - ANS/MS – January 2010
212
Attention to Health – Number of Events
Item
Total
Attention to Child – Hospital
Live Birth Premature
7,982
Live Birth 36 Weeks
137,421
Dead Birth
Hospitalization in ICU in the Neonatal Period
Hospitalization from 0 to 5 years old for Selected Causes
405
6,078
37,250
Attention to Women - Outpatient
Colpocitologic Exam of the Cervix for the 1st Time (from 25 to 59 years old)
1,652,911
Women who Took Mammography (from 50 to 69 years old)
474,617
HIV testing in Expectant Mother
262,675
Attention to Woman - Hospital
Vaginal delivery
Caesareans
Hospitalization for Hypertensive Disorder during Pregnancy, Childbirth and Puerperium
Hospitalization due to Infectious Disorder during Puerperium
Women Hospitalized for Breast Cancer
Women with Breast Cancer Submitted to Selected Procedures
Women Hospitalized for Cervix Cancer
Women with Cervix Cancer Submitted to Selected Procedures
31,758
113,571
5,007
13,000
5,582
3,362
11,617
7,724
Attention to Adult and Elderly - Outpatient
Examination for Searching Faeces Occult Blood (from 50 to 69 years old)
74,832
Attention to Adult and Elderly – Hospital
Hospitalization for Hypertensive Disease
17,823
Hospitalization for Diabetes Mellitus
12,179
Hospitalization for Diabetes Mellitus - Amputation of Lower Limbs
Hospitalization for Acute Myocardial Infarction – Discharge for Death
Hospitalization for Acute Myocardial Infarction
Hospitalization for Cerebrovascular Disease
85
197
5,742
11,440
People Hospitalized for Colon and Rectum Cancer
4,272
People with Colon and Rectum Cancer Submitted to Selected Procedures
2,083
Men Hospitalized for Prostate Cancer
8,169
Men with Prostate Cancer Submitted to Selected Procedures
6,713
Buccal Health
Persons Submitted to Fluor Therapy
2,018,306
Persons Submitted to Basic Periodontal Therapy (15 years old or above)
1,765,738
Tooth with Finished Endodontic Treatment
341,006
People who Received Sealants (under 15 years old)
420,109
Acute Toothache
96,676
Mental Health
Patients in Hospital-Days
Psychiatric Hospitalizations for Psychosis and Severe Neurosis
32,605
3,044
Source:
Products Information System /ANS/MS – March 19th, 2010.
Total: Number of people who made certain procedure or number of events.
213
Number of Events and Expenses by Modality
Expense Item
Insurance Companies
Medical Appointments
26,502,313
1,456,776,342,97
35,488,594 1,304,885,632,60
-
-
61,990,907
2,761,661,975,57
Examinations
74,389,052
2,207,679,115,68
71,831,549 1,697,364,075,69
-
-
146,220,601
3,905,043,191,37
8,984,810
451,793,147
8,922,779
377,591,090
-
-
17,907,589
829,384,236,61
626,405
5,214,818,909
2,278,371
4,099,021,642
-
-
2,904,776
9,313,840,551,06
Further Outpatient
Services
10,202,502
812,126,975,34
15,542,414
755,850,776,97
-
-
25,744,916
1,567,977,752,31
Further Medical and
Hospital Expenses
7,886,213
237,289,572,23
4,179,790
224,824,294,55
-
-
12,066,003
462,113,866,78
Initial Odontological
Appointments
720,376
9,976,551,06
577,621
6,188,081,07
2,010,611
7,366,802,83
3,308,608
23,531,434,96
Complementary
Odontological
Examinations
780,511
9,224,544,62
621,996
6,711,922,47
1,234,800
16,628,433,36
2,637,307
32,564,900,45
Further Odontological
Procedures
4,144,872
118,842,985
4,286,714
101,425,809
7,446,208
172,597,200
15,877,794
392,865,993,71
Further Odontological
Expenses
49
-244,396,82
17,935
1,389,344,57
0
0,00
17,984
1,144,947,75
FenaSaúde
Expense
134,237,103 10,518,283,745,55 143,747,763 8,575,252,668,57
Source: Products Information System /ANS/MS – April 4 , 2010.
th
Number
Total
Expense
Hospitalizations and
Further Hospital Services
Number
Group Dentistry
Number
Therapies
214
Group Medicine
Expense
Number
10,691,619 196,592,436,45
Expense
288,676,485 19,290,128,850,57
Number of Events by Modality
Item
Medical Appointments
Allergy and Immunology
Angiology
Cardiology
General Surgery
Medical Clinic
Dermatology
Endocrinology
Physiotherapy
Gastroenterology
Gynaecology
Hematology
Mastology
Nephrology
Neurosurgery
Neurology
Obstetrics
Ophthalmology
Oncology
Otorhinolaryngology
Pediatrics
Proctology
Psychiatry
Rheumatology
Tisio-Pneumology
Traumatology and
Orthopaedics
Urology
Other
Group Medicine
Insurance Companies
Total FenaSaúde
204,629
275,748
964,452
175,834
3,919,386
1,208,586
794,533
80,433
510,010
2,037,552
29,510
332,495
19,720
159,569
367,928
509,568
1,100,400
54,346
828,950
2,181,449
72,015
226,693
158,562
172,125
169,147
124,178
715,022
186,763
6,619,898
1,109,547
538,791
11,603
327,202
1,475,306
34,069
24,850
33,839
53,510
220,857
458,071
1,136,195
65,188
608,935
1,376,304
64,878
144,170
100,116
129,015
373,776
399,926
1,679,474
362,597
10,539,284
2,318,133
1,333,324
92,036
837,212
3,512,858
63,579
357,345
53,559
213,079
588,785
967,639
2,236,595
119,534
1,437,885
3,557,753
136,893
370,863
258,678
301,140
1,451,157
1,200,895
2,652,052
469,231
17,183,713
360,828
9,213,136
830,059
26,396,849
Source: Products Information System /ANS/MS – March 19th, 2010
215
Number of Events by Modality
Item
Group Medicine
Insurance Companies
Total FenaSaúde
2,204,423
2,575,155
55,285
4,815
60,100
Ossium Densitometry
231,689
416,131
647,820
Echocardiography
550,655
579,936
1,130,591
Echocardiogram
967,855
1,310,021
2,277,876
Airways Endoscopy
156,876
222,812
379,688
Endoscopy – Upper Digestive
393,487
452,897
846,384
Endoscopy – Lower Digestive
237,986
169,265
407,251
9,084
7,373
16,457
Holter
115,487
88,226
203,713
Mammography
577,874
569,496
1,147,370
Examinations
Anatomopatology and Cytopatology
Angiography
Hemodynamics
4,779,578
Nuclear Medicine
514,552
2,889,311
3,403,863
Clinical Pathology
49,959,662
47,936,561
97,896,223
Radiodiagnosis
4,225,615
4,657,862
8,883,477
Nuclear Magnetic Resonance
473,906
649,122
1,123,028
Ergometric Test
397,182
314,263
711,445
Computed Tomography
556,519
782,252
1,338,771
Ultrasonography
4,222,911
3,466,459
7,689,370
Cardiocography
29,175
32,032
61,207
5,951,326
7,265,063
13,216,389
Physiotherapy
5,710,659
6,654,744
12,365,403
Hemotherapy
141,932
120,780
262,712
6,224
8,413
14,637
Chemotherapy
72,657
144,516
217,173
Interventional Radiology
21,047
14,598
35,645
Radiotherapy
262,696
253,160
515,856
Substitutive Renal Therapy
162,892
40,271
203,163
Psychotherapy
318,225
526,747
844,972
2,226,447
1,221,581
3,448,028
Others
Therapies
Extracorporeal Lithotripsy
Others
Hospitalizations
Surgery
556,220
317,041
873,261
1,221,272
191,264
1,412,536
Obstetrics
288,302
71,114
359,416
Pediatrics
203,710
44,286
247,996
Psychiatry
8,867
2,700
11,567
Neonatal
22,388
11,890
34,278
Infantile
36,855
85,062
121,917
209,192
537,389
746,581
Clinic
ICU Daily
Adult
Source: Products Information System /ANS/MS – March 19th, 2010
216
Outstanding Presence in the Sustainable
Development Policy of the Country
This is a segment that has been presented a
large increase because of the improvement
in the Brazilian people revenue, particularly
amongst the consumers of the C and D
classes. In addition to the savings feature of
the capitalization, and also the ludic feature
of the drawings, it has been drawn the
attention of several new consumers.
Capitalization is an instrument that, used
individually or associated with other market
mechanisms, enables the development of
solutions for the different types of demands
from society and is accessible to the most
diverse publics.
The percentages addressed to drawings
and surrenders vary from a plan to another,
due to its objectives. Thus, certain plans
give more emphasis to the drawing, while
other plans, without giving up the reward,
aim the constitution of a large reserve.
The income of Capitalization market
amounted to R$11,780 billion in 2010,
representing growth of 16.6% before the
income of 2009, that amounted to
R$10,104 billion. Looking back, if we
compare to the 2005 performance, the
progress was even more expressive: 70.48%.
The bonds may be acquired cash (single
payment) or in installments (monthly
payment).
Also the equity followed the same increase,
achieving R$6,182 billion in 2010, 5.22%
above the accumulated in 2009, that
amounted to R$5,875 billion.
Part of each value paid is addressed to the
drawings and part to the constitution of a
fund for the surrender, according to the
predetermined terms.
The volume that returned to society, as
surrenders and drawings, represented 70%
of the segment income, amounting
to R$8,1 billion.
217
Reserves
The technical reserves of this segment amounted to R$ 17,254 billion in
2010, 15.5% above 2009, accounting R$ 14,937 billion.
The reserves of the Capitalization segment – as well those from other
segments of the insurance market –, give support to consolidate and
strength the Brazilian savings.
Reserves from the Capitalization Bonds
17,254
14,937
2009
218
2010
Drawings and Surrenders
In 2010 have been surrendered 1,042 billion of bonds, in the amount
of R$7,589 billion and have been awarded in drawings 341 thousand
bonds, achieving the amount of R$ 602,9 million.
Return to Society
7%
93%
Bonds Drawn
Bonds Surrendered
Bonds Drawn and Surrendered
Bonds
Bonds Surrendered
Bonds Drawn
Total
R$ Million
7,589,230
602,947
8,192,177
%
92.64%
7.36%
100%
Source: SISCORP
219
Coordination and Implementation
Text coordination
Social Balance Sheet: Ângela Cunha
Co-operation: Sonia Araripe
Coordination and Graphic Design
COMUNICAÇÃO E PUBLICIDADE
Rua Senador Dantas, 74 - 11º andar
Centro - CEP 20031-205 - Rio de Janeiro - RJ
Phone: 55 21 2510-7777 - Fax: 55 21 2510-7844
www.cnseg.org.br
Representative office in Brasilia
SCN - Quadra 1- bloco C
Ed Brasília Trade Center - salas 1607/1608
CEP 70711- 902 - Brasília - DF
Phone: 55 61 3326-4399/3328-9399/3328-2838
Fax: (61) 3328-1904

Brazilian Insurance Industry

Transcription

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