here - Texas Tech University HSC School of Pharmacy
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here - Texas Tech University HSC School of Pharmacy
11/3/14 Generational Differences and Possible Impact on Experiential Education In Pharmacy T. Lynn Stevenson, PharmD, BCPS Director of Experiential Learning Associate Clinical Professor of Pharmacy Practice Auburn University Harrison School of Pharmacy Objectives Describe general differences in the last 6 generations Discuss how these differences can impact learning styles Relate differences in learning styles to experiential education in pharmacy 1 11/3/14 Audience Poll In which age group do you belong? ◦ 15-33 years of age ◦ 34-49 years of age ◦ 50-68 years of age ◦ 69-89 years of age ◦ >89 years of age Generational Archetypes Artist (Traditionalists, Homelanders) Hero (GI, Millennials) Prophet (Baby Boomers) Nomad (Gen X) Strauss W, Howe N. Generations. The History of America’s Future, 1584-2069. William Morrow and Company, Inc., New York, NY: 1991. 2 11/3/14 Currently 4 generations share workplaces and training sites. http://2.bp.blogspot.com/-Z5DLEPjUa_Y/TtHPNKbM1KI/AAAAAAAAAEI/CZPLm7REmAk/s1600/gen+differences.jpg http://www.utahbusiness.com/app/webroot//files/media/generations_feature.jpg 3 11/3/14 A Generation 20 years Members share ◦ Beliefs/values ◦ Characteristics and attitudes ◦ Historical commonality Generation gap ◦ Years separating one generation from another ◦ Lack of understanding or communication between people of different generations Pew Survey-2009 79% of public said there is a generational gap ◦ “a major difference in the point of view of younger people and older people today.” http://www.pewsocialtrends.org/2009/08/12/ii-generations-apart-and-together/ 4 11/3/14 Audience Poll Have you ever felt there is a generation gap between you and your students? ◦ Yes ◦ No ◦ Unsure Generations GIs Traditionalists/Matures ◦ 1900-1924 (90+ yoa) ◦ 1925-1945 (69-89 yoa) Baby boomers Generation X ◦ 1946-1964 (50-68 yoa) ◦ 1965-1980 (34-49 yoa) Millennials or Generation Y Homelanders http://comerecommended.com/wp-content/uploads/2012/02/ lcm4gen_placeholider.jpg ◦ 1981and late 1990’s (15-33 yoa) ◦ 2000-present (14 yoa and younger) Source: The Center for Generational Studies. Available at http://www.gentrends.com/faq.html#DefiningtheGenerations 5 11/3/14 GI “The Greatest Generation” WWI/WWII Great Depression Prohibition/organized crime Community/Civic-minded Team-oriented Traditionalists Loyal Hard-working Managers think, employees work Good mentors Lived with limited means Financially conservative Approaching retirement or retired 6 11/3/14 Influential Events Traditionalists ◦ Stock market crash/Great Depression ◦ FDR/The New Deal ◦ Pearl Harbor/WW II ◦ D-Day at Normandy ◦ Korean War ◦ GI bill Baby Boomers Competitive, challenging Workaholics Live to work May have/had several jobs Varied experiences Politically savvy http://www.backpocketcoo.com/blog/wp-content/uploads/Baby-Boomers.jpg 7 11/3/14 Influential Events Baby Boomers ◦ Television ◦ Civil Rights Movement ◦ Assassinations of JFK, RK & MLK, Jr ◦ The Beatles, Woodstock, Rock and Roll ◦ First moon exploration ◦ Vietnam War/antiwar protests ◦ Sexual revolution Generation X Skeptical Focused on self at work Autonomous, don’t want to be micromanaged Jobs are temporary, stepping stones Seek balance between work and personal life Affected by divorce and single parents Technologically savvy 8 11/3/14 Influential Events Gen X ◦ Soviet Union collapse ◦ Watergate ◦ Rising divorce rates/Women’s lib ◦ MTV and video games ◦ Personal computers/development of internet ◦ Economic turmoil of the 1970s/early 80s ◦ Corruption in corporate America ◦ Challenger disaster ◦ Operation Desert Storm ◦ LA Riots/Rodney King The Millennials Gen Y, Generation N, “Nintendo generation”, “Nexters” Grew up with hectic schedules “helicopter parents” Connected-online, email, text messaging Resilient, hard-working, optimistic, civicminded Technologically skilled Multicultural and ethnically diverse http://familyfirstpeds.com/wp-content/ uploads/2014/03/HelicopterParents.jpg Cuellar LM, Ginsburg DB. (2009). Preceptor’s Handbook for Pharmacists. Bethesda, MD: American Society of Health-System Pharmacists. 9 11/3/14 The Millennials Optimistic Not attached to organized politics or religion Linked by social media Significant debt Distrustful of people In no hurry to marry http://www.pewsocialtrends.org/2014/03/07/millennials-in-adulthood/ Influential Events Gen Y ◦ Internet era/technology ◦ 9/11 ◦ Columbine/Oklahoma City bombing ◦ OJ’s acquittal ◦ President Clinton’s impeachment ◦ Cellphones/smartphones/ipods ◦ Natural disasters and violence ◦ War 10 11/3/14 Generational stereotypes Traditionalists Baby Boomers Generation X Millennials Respect authority Ambitious Risky Value change and diversity Follow the rules Workaholics Personal and work Technologically life balance savvy Very practical Optimistic Skeptical Loyal, hardworking, patient Cooperative, team Self-reliant player Hopeful Want work to be meaningful Source: Patterson C. Generational diversity: Implications for consultation and teamwork. Paper presented at the meeting of the Council of Directors of School Psychology Programs on generational differences, Deerfield Beach, Fla. January 2005; available at http://www.apa.org/monitor/jun05/stereotypes.html Homelanders Will be entering college within the next 5-10 years Post 9/11 First AA president Ethnically diverse/Caucasians not racial majority Technology/social media Non-traditional families 11 11/3/14 Pharmacy School Statistics 131 schools of pharmacy (January 2014) 2012-2013 ◦ 13,551 PharmD degrees awarded New enrollments 2012-2013 ◦ ~14,000 Age range in 2007 ◦ 17-60 http://www.aacp.org/resources/research/institutionalresearch/Documents/Fall_13_Introduction.pdf http://www.aacp.org/RESOURCES/STUDENT/PHARMACYFORYOU/ADMISSIONS/Pages/default.aspx TTUHSC SOP Student Body Average age for class entering 2008 2009 2010 2011 2012 24 24 24 24.48 24.03 (19-46) (19-43) (19-47) (19-40) (18-53) http://www.ttuhsc.edu/sop/prospective/studentstats.aspx 12 11/3/14 http://www.pewresearch.org/ quiz/how-millennial-are-you/ results/ Pew Survey Survey conducted in 2006; released January 2007 “A Portrait of Generation Next” 1501 adults ◦ 38.5% were ages 18-25 68% of Generation Nexters felt their generation was unique and distinct Source: http://www.people-press.org/files/legacy-pdf/300.pdf. Accessed June 9, 2014. 13 11/3/14 Pew survey Generation Nexters are: ◦ Happy and optimistic ◦ Tolerant of social issues ◦ Users of technology/internet ◦ “Look at me” generation ◦ Tolerant of immigration ◦ Less critical of government ◦ Close to parents/family Source: http://www.people-press.org/files/legacy-pdf/300.pdf. Accessed June 9, 2014. Pew survey Gen Nexters: ◦ Approximately half have: Tattoo (1/3) Dyed hair a nontraditional color Body piercings ◦ No religious affiliation ◦ Somewhat interested in politics ◦ Top goals: become rich or famous Source: http://www.people-press.org/files/legacy-pdf/300.pdf. Accessed June 9, 2014. 14 11/3/14 Pew Survey Additional surveys ◦ 2009 Forty Years After Woodstock, A Gentler Generation Gap ◦ 2010 Millennials: Confident. Connected. Open to Change Compared Millennials’ values, attitudes and beliefs to older adults 2020 adults (830 were 18-29 yoa) http://www.pewsocialtrends.org/2009/08/12/forty-years-after-woodstockbra-gentler-generation-gap/ Millennials: Confident. Connected. Open to Change. Pew Research Center Report, February 2010. file:///H:/TLS%20Docs/APE/Preceptor %20Development/Preceptor%20CE%202014/Texas%20Tech%20Webinar%20June%202014/millennials-confident-connected-open-tochange_PEW%20SURVEY.pdf. http://www.pewsocialtrends.org/2009/08/12/forty-years-after-woodstockbra-gentler-generation-gap/ 15 11/3/14 Pew Survey Who has better values? Younger or Older ◦ Older adults Moral values Work ethic Respect for others ◦ Younger adults Racial tolerance http://www.pewsocialtrends.org/2009/08/12/ii-generations-apart-and-together/ Source: http://www.pewsocialtrends.org/2010/02/24/millennials-confident-connected-open-to-change/: Accessed June 9, 2014. 16 11/3/14 Review article Review of studies looking at generational changes among students How these changes impact teaching Twenge J. Generational changes and their impact in the classroom: teaching Generation Me. Medical Education 2009.43:398-405. Review article Student’s scored higher on: ◦ Assertiveness ◦ Self-liking ◦ Narcissistic traits/self-entitlement ◦ High expectations ◦ Stress, anxiety, poor mental health Scored lower on self-reliance Twenge J. Generational changes and their impact in the classroom: teaching Generation Me. Medical Education 2009.43:398-405. 17 11/3/14 Review article This generation may benefit from: ◦ More structure ◦ More interactive ◦ Tempering of their overconfidence Twenge J. Generational changes and their impact in the classroom: teaching Generation Me. Medical Education 2009.43:398-405. Review article Preceptors/teachers should give: ◦ Very specific instructions ◦ Frequent feedback ◦ Explanation of relevance Rules strictly enforced Shorter segments of instruction Use of media (videos, interactive formats) Set clear expectations to avoid conflicts Twenge J. Generational changes and their impact in the classroom: teaching Generation Me. Medical Education 2009.43:398-405. 18 11/3/14 http://www.atkearney.com/documents/10192/765383/TB-Template.jpg/ a746c053-15b4-4328-8293-3a8af9e9a831?t=1362670656172 Generation Next PBS Documentary Video Clip Source: http://www.youtube.com/watch?v=y_jB1Q0K5BI 19 11/3/14 How do generational characteristics potentially impact your interactions with your students? Impact on Interactions Work ethic Communication Professional development/training Technology Rewards Feedback Organizational skills Entitlement The Center for Generational Studies. http://www.generationaldiversity.com/faq.html 20 11/3/14 Work Ethic Beliefs about what working hard means Influenced by what individuals were taught as children ◦ Traditionalists-wartime and economic depression ◦ Boomers-economic expansion, convenienceoriented products ◦ Gen X-watched parents work long hours, try to work smarter with shorter hours ◦ Millennials-technology & convenience; expect stimulation The Center for Generational Studies. http://www.generationaldiversity.com/faq.html Communication Electronic technology More efficient Minimal non-verbal communication Email vs phone/face-to-face Screening of communication Detachment and individualism Most likely no significant change should be expected The Center for Generational Studies. http://www.generationaldiversity.com/faq.html 21 11/3/14 Professional Development/Training Promotion & additional compensation ◦ Traditionalists & Boomers Enhancement of versatility for personal gain, not necessarily organizational gain ◦ Gen X & probably Gen Y The Center for Generational Studies. http://www.generationaldiversity.com/faq.html Technology Greater dependence with younger generations Greater efficiency Problems with basic grammar and composition The Center for Generational Studies. http://www.generationaldiversity.com/faq.html 22 11/3/14 Rewards Traditionalists-pride in job well done Boomers-recognition Gen X-fair compensation, skill development/credentialing, time off, laid back atmosphere Millennials-fun, stimulation, control over environment The Center for Generational Studies. http://www.generationaldiversity.com/faq.html Feedback Traditionalists- “job well done” Boomers-coaching somewhat Gen X-want “hands-off” approach Millennials-similar to Boomers The Center for Generational Studies. http://www.generationaldiversity.com/faq.html 23 11/3/14 Organizational Skills Millennials may be less likely to see the importance of professional appearance Workspace organization Are growing up and maturing in a more informal world The Center for Generational Studies. http://www.generationaldiversity.com/faq.html Entitlement Do millennials have this attitude? Determination to “get their way” Extremely protective parents Societal attitude The Center for Generational Studies. http://www.generationaldiversity.com/faq.html 24 11/3/14 Why is all of this important? Misunderstandings, miscommunications Differing values Work values/attitudes Be cautious with stereotyping Millennial Learning Styles Structure, guidance Regular feedback Collaboration, less lecture Communication less face-to-face; less lectures Tailored information Hands-on Technology Source: Feiertag and Berge. Training Generation N: how educators should approach the Net Generation. Available at http://www.emeraldinsight.com/journals.htm? issn=0040-0912&volume=50&issue=6&articleid=1740424&show=html. Accessed June 9, 2014. 25 11/3/14 Precepting Millennials Be aware of generational differences Identify and take advantages of generational strengths Discuss expectations, clear communications Challenge them, stimulation Teach them what you do and why Ask their opinion, collaborate with them “Junior colleague” Provide frequent feedback There is nothing wrong with today's teenager that twenty years won't cure. ~Author Unknown The secret of education is respecting the pupil. ~Ralph Waldo Emerson 26 11/3/14 Source: http://drybonesblog.blogspot.com/2007/01/generation-gap.html http://managementink.files.wordpress.com/2012/05/generational_differences.jpg 27 11/3/14 http://blog.a-b-c.com/wp-content/uploads/2013/04/Shawn-Comic.jpg Case scenario You have a millennial fourth year student pharmacist that has been training at your site for the past 5 weeks. The student has been performing at an acceptable level, but has been late a few times and asked to leave early on a couple of occasions because “there was nothing to do.” You complete the final evaluation and the student receives an 82 (B) on the rotation. The student contacts the director of experiential education at the school and reports never receiving any feedback from you during the rotation and never being sure of what she was supposed to do each day. 28 11/3/14 Case scenario The student also reports never really working with you directly. The student states that she thought their performance was good enough for an A. Case scenario What things could/should you as the preceptor have done differently with this student? Give clear instructions and expectations at beginning of the rotation ◦ Provide rotation schedule of daily activities and any project deadlines Collaborate; stimulate; hands-on Ensure enough rotation activities to keep the student actively engaged Hold the student accountable for expectations Frequent feedback; complete a midpoint evaluation; identify what the student can do better in order to improve 29 11/3/14 Assessment Questions Question #1 There are currently 2 generations in the US workforce? True False 30 11/3/14 Question #1 There are currently 2 generations in the US workforce? False There are 4 Generations Question #2 Millennials want a non-collaborative approach to learning? True False 31 11/3/14 Question #2 Millennials want a non-collaborative approach to learning? False In general, they prefer a collaborative approach Question #3 Which of the following are steps to take/considersations when precepting Millennial students? a. Provide feedback at the end of the rotation block b. Provide stimulating learning activities for them to complete c. Consider generational differences that may exist d. Accept the fact that they are all “slackers” I. II. III. IV. V. A only B only B and C only A, B and C only All of the above 32 11/3/14 Question #3 Which of the following are steps to take/ considersations when precepting Millennial students? a. Provide feedback at the end of the rotation block b. Provide stimulating learning activities for them to complete c. Consider generational differences that may exist d. Accept the fact that they are all slackers B and C only Question #4 Understanding of possible generational differences may minimize conflict with some students within your practice site? True False 33 11/3/14 Question #4 Understanding of possible generational differences may minimize conflict with some students within your practice site? True Additional References Feiertag J and Berge ZL. Training Generation N: how educators should approach the Net Generation. Available at www.emeraldinsight.com/0040-0912.htm. Miller SW. Teaching Geriatrics to Generation Y. AJPE 2004;68 (3) Article 67: 1-9. Smola KW and Sutton CD. Generational differences: revisiting generational work values for the new millennium. J Organiz Behav 2002; 23: 363-382. Garner SF. Preparing for the Nexters. AJPE 2006;70(4) Article 87: 1. Fogg P. When Generations Collide. The Chronicle of Higer Education; July 18, 2008: Available at http://chronicle.com/weekly/v54/i45/45b01801.htm. ASHP Report. 2004 ASHP National Residency Preceptors Conference explores generational differences, leadership development. AJHP 2005;62:519-524. Davison MA and Palmer T. Addressing Generational Issues in a Pharmacy Setting (abstract). Paper presented at 2006 AACP annual meeting; San Diego, CA. 34 11/3/14 Additional References Dittmann M. Generational differences at work. Monitor on Psychology 2005;36(6). Available at http://www.apa.org/monitor/jun05/generational.html Bobinski D. Capitalizing on generational differences. Sept 23 2005. Available at www.management-issues.com. http://www.gentrends.com/faq.html The Pew Research Center for the People and The Press. “How Young People View Their Lives, Futures and Politics: A Portrait of Generation Next.” January 9, 2007. Available at http://www.people-press.org/files/legacy-pdf/300.pdf. Thank you Questions [email protected] 334-844-4329 35