SAP Road Map for Wholesale Distribution
Transcription
SAP Road Map for Wholesale Distribution
SAP for Wholesale Distribution The 2012 Roadmap and Beyond Speaker: Karen Lynch VP Wholesale Distribution Industry Business Unit Date/Time: May 14, 2012, 10:30 a.m. Session Code: 3401 Legal disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2 SAP for Wholesale Distribution The 2012 Road Map and Beyond Agenda Annual Update - Wholesale Distribution at SAP Solution and Technology Innovations Overview – Applications – Analytics – HANA/In Memory – On Demand – Mobility Deployment Options Customer Co-Innovation Social Media Summary © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3 Wholesale Distribution Chronicle The Early Years (2003-’04) Foundation Building (2005-2008) Today (2009-2012) Market Analysis Requirements definition and Portfolio Set-up Vision & Strategy Definition Board approval of Business Case IBU Creation and team set-up 2003 2004 © 2012 SAP AG. All rights reserved. 2005 Brand establishment of SAP for Wholesale Distribution Founding of ASUG SIG and DSAG Interest Group Wholesale Distribution Best Practices Established Executive Council Certification of Wholesale specific Allin-One Partners Development of sub-segment focus for Food & Beverage, Industrial and Healthcare Distributors Global Reseller agreement - Vistex 2006 2008 ASUG SIG exceeds 3,800 members 12 All-in-One Partnerships Addition of a focus sub-segment around High Tech Addition of a Solution Management locations: China, France, Japan, Mexico City General Traders/Professional Business Networks 2010 2012 This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4 Wholesale Distribution Customer Facts 8,843 New Wholesale Distribution Customers Added 9,097 +554 +803 +2,099 +2,367 +1,534 +556 +549 254 +41 +130 +210 8,843 new customers added in last 10 years, with increasing velocity, as a large percentage use Business All-in-One Solutions based on SAP Best Practices for Wholesale Distribution © 2011 SAP AG. All rights reserved. 5 Wholesale Distribution Customer Facts Global WSD Customers US WSD Customer Segment Split > 250 > 2500 1000 – 2500 500 – 1000 500 – 1000 0 – 500 17 % 6% 10 % 67% Company Revenue in $M US © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 6 Industry Specific Business Unit Mexico City Paris Beijing © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 7 Industry Specific - Users Group 3800+ Members ASUG is comprised of 75,000 individuals from more than 2,000 North American companies, making it the largest independent SAP user community in the SAP ecosystem The customer-chaired ASUG Wholesale Distribution SIG – with over 3800 members – is a year-round community that focuses on distributors and their unique set of industry challenges Year-round activities include newsletters, webcasts, and a 3 day education track at the ASUG Annual conference The Discussion Forum provides a way to ask questions and provide answers to your fellow distributors © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 8 SAP for Wholesale Distribution The 2012 Road Map and Beyond Agenda Annual Update - Wholesale Distribution at SAP Solution and Technology Innovations Overview – Applications – Analytics – HANA/In Memory – On Demand – Mobility Deployment Options Customer Co-Innovation Social Media Summary © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 9 SAP Solutions for Wholesale Distribution Applications: Today Optimized systems and processes drive profitable growth Suppliers Supply Chain Procurement Sales & Service Finance HR IT © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 10 After-Sales Service Excellence Advanced Returns Management - EWM, CRM and ERP functional enhancements Solution Enhancements Key Benefits Complete Advanced Returns Management in SAP ERP Replacement of returned materials End-to-end support for non-valuated returns stock End-to-end support for serial numbers Accelerated refunding External Interface to trigger returns process Integration of returns and repair processes Integration of Advanced Returns Management with complaints processing in SAP CRM Integration with SAP EWM. Holistic solution for all kinds of complaints, returns, and repair processes. Support of all returns scenarios. Efficient handling of returns and repair processes to minimize operational costs. Increase service level compliance for returns and repair. Flexible user interface to handle all after-sales services in one application. Flexibility in process reengineering through modularization. © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 11 Logistics and Fulfillment Management Transportation Planning Solution Enhancements Key Benefits Transportation Planning (vehicle capacity, ship-with, load sequence planning): Ability to support complex, correlated consignment transportation planning scenarios and synchronized supply services Transportation Planning and Optimization Scenario and Implementation Package. Introducing Transportation Planning to innovate and extend ERP LES Transportation Execution Customers can handle additional modes and transportation scenarios Enables shippers to quickly set up transportation planning capabilities, and to cost-and resource effective load building shipping based on Orders and Deliveries. © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 12 Automatic Load Build Meeting Vendor Minimum Requirements to Optimize Inventory/Discounts A Wholesale Distributor must look at the current and future demand across a vendor product line (line buying). The load building functionality in SAP is used to: • Minimize the inventory in the warehouse by placing a purchase order based on procurement and vendor minimums and inventory requirements. • Achieve the best purchase prices, by accounting for Vendor minimums or ordering complete truck loads. • Optimize the load by accounting for future inventory demand and considering the range of coverage of the extra items . © 2011 SAP AG. All rights reserved. Confidential 13 SAP Information Interchange by Crossgate © 2012 SAP AG. All rights reserved. 14 Web Channel Experience Management 1.0 Multi Channel Is Your Face To Your Customers Online Web Store Mobile Collect & Target Sales & Marketing Planning Customer Segmentation Products & Pricing Kiosk Store Partner Contact Center Social Media Partner Network Phone, E-Mail, Chat, Fax Communities, etc. Decide & Execute Personalized & contextualized content Multi Channel Campaigns Loyalty Management Order Management Order Fulfillment Service Processes Measure, Learn & Optimize Cross-Channel Visibility & Insight Multi Channel Performance Real-time analytics Insight to Action Multi Channel Foundation © 2011 SAP AG. All rights reserved. 15 Web Channel Experience Management 1.0 SAP‟s Next Generation Web Channel Solution SAP CRM Web Channel Enablement Proven Web channel solution with a 10+ year history including strong customer momentum across industries © 2011 SAP AG. All rights reserved. SAP Web Channel Experience Management Major investment building a new Web channel platform and solution built from the ground up using the latest Web standards and functionality 16 Web Channel Experience Management 1.0 A Single E-Commerce, E-Marketing and E-Service Platform Web Channel Enablement Web Channel Experience Management Separate deployments Common, configurable application B2B Shop B2C Shop B2B E-Service B2C E-Service Web Channel B2B UI B2C UI B2B UI B2C UI Common UI B2B User Mgmt. B2C User Mgmt. B2B User Mgmt. B2C User Mgmt. User Mgmt. Service Request Installed Base Complaint Backend Cart Java Cart Service Request Service Request Shopping Cart Checkout Order Mgmt. Product Registration Payment Payment Complaint Complaint Payment Campaigns Store Locator Forum Product Catalog Checkout Installed Base Product Registration Product Catalog Solution Search ... Service Contract ... Product Catalog ... ... Campaigns ... © 2011 SAP AG. All rights reserved. 17 The future of CRM is ‘connected’ Aligning market/individual needs with our core strengths of “Making Connections” Insight Predict Collaborate Inspire A 360 View of the Customer A near 100% Outcome Marshaling 10s to Millions of Individuals Winning the hearts and minds of people CRMi CRM CRMc Insightful CRM Predictable CRM Collaborative CRM © 2012 SAP AG. All rights reserved. CRMi Inspirational CRM 18 Partner Solution Extensions for Wholesale Distribution SAP Paybacks and Chargebacks application by Vistex SAP Incentive Administration application by Vistex SAP Price and Margin Management application by Vendavo SAP Invoice Management application by Open Text SAP Data Maintenance application for ERP by Vistex SAP Interactive Forms software by Adobe SAP Archiving application by Open Text SAP Central Process Scheduling application by Redwood SAP LoadRunner application by HP SAP Quality Center application by HP SAP Productivity Pak application by RWD © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 19 SAP Document Presentment by OpenText Personalized and Consolidated Shipping Documents Distribution and logistics Branded Header ABC Packaging ABC Consolidated Shipping Information Product Images Company Logo Pick Barcode Sample Driver docs: Manifest Hazmat Load List COD Report Over Short & Damaged Personalized Customer Service Information Refrigerated/Frozen Report Personalized, Conditional Marketing Promotion Invoices & Credits Vehicle Inspection Report Sample Customer docs: Letters & Recalls Marketing Flyers Food Safety Notices Return Authorizations © 2011 SAP AG. All rights reserved. 20 SAP Document Presentment by OpenText Customer Experiences © 2011 SAP AG. All rights reserved. 21 SAP Solutions for Wholesale Distribution Applications: Planned & Future © 2012 SAP AG. All rights reserved. Supply Chain Procurement Sales & Service Finance HR IT This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 22 Direct Store Delivery with Mobile Sales Execution SAP Mobile Sales Execution: Is currently being developed for companies selling products that require full DSD capabilities combined with CRM functionality for sales force automation and retail execution. Key Benefits: Full DSD capabilities supporting roles for: Van Selling, PreSelling, Delivery Drivers, Merchandisers and mixed roles Integration to CRM for territory management, visit planning and execution, audits, surveys, plan-o-grams and more Integration to ERP for order management, warehouse management and logistics, route accounting, settlement and more Key Product Features: • • • • • Next Generation DSD from SAP Integrated platform for ERP and CRM on SUP Off-line pricing Independent device pickup Best practice application configurable for your needs © 2012 SAP AG. All rights reserved. This product direction and SAP’s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without warranty of any kind, either express or implied, included but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 23 SAP Solutions for Wholesale Distribution Applications: Key Trends Driving Future Innovations Finance Risk-based performance management Dynamic Invoice Discounting Extended Coverage of Business Networks (Shared Services) Usability Order-to-cash: be easier to do business with Counter sales/cash drawer management Distributed Order Management Usability Procure-to-pay: enable business networks Improvements in Load Building Usability Wholesale inventory, and logistics management SAP TM releases designed for Logistics Service Providers followed by SCM Rail Usability Human resources: next generation of user experience Mobile applications for HR, line managers and employees Usability © 2011 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 24 Professional Business Networks (PBN) Key Trends Driving Future Innovations Business Solutions Governance and Deployment Business Transformation Roadmap © 2011 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 25 SAP for Wholesale Distribution The 2012 Road Map and Beyond Agenda Annual Update - Wholesale Distribution at SAP Solution and Technology Innovations Overview – Applications – Analytics – HANA/In Memory – On Demand – Mobility Deployment Options Customer Co-Innovation Social Media Summary © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 26 SAP In-Memory Appliance (SAP HANA™) Other query tools) SAP Business Objects tools What is SAP HANA? SAP HANA ™ is an appliance for processing high volumes transactional data in real-time Includes tools for data modeling, data and life cycle management, security, operations, etc. SAP HANA modeling Provides support for multiple interfaces based on industry standards Benefits SAP Business Suite Get fast, flexible and detail data to answer any question Real-time copy SAP HANA Other data sources Batch bulk uploads Enable business users to easily create flexible analytic models Re-use existing analytical tools to create insightful dashboards and reports Reduces IT complexity SAP Business Warehouse © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 27 The Power of In-Memory Computing How it can transform a Wholesaler‟s business Grow sales and strengthen pricing Outsell the competition by enabling ease of business engagement and having real time information available to Sales and across all channels – e.g., Web, call-center, in-direct Manage Finance smarter Up the tempo while enabling Finance personnel to partner better with Business (e.g., Sales, Buyers) – providing actionable high performance analytics and insight to meet profitability goals Enable more effective operations Capture operational data in-memory as business happens – surfacing insight at the speed of thought. Harness this power to operate better across all lines of businesses (e.g. Planning) and enterprise © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 28 HANA Real time Pricing Information Description ■ Distributors must respond instantly to high volumes of price and availability checks requests coming over a variety of channels. Slow response times results in lost sales and low customer satisfaction. Challenges ■ Challenges in accessing and analyzing vast amounts of data in customer, SKU pricing combinations ,pricing conditions and procedures ■ Unable to quickly perform the necessary pricing calculations. ■ Loss of sales as the pricing information is not given to the customer in a timely manner Results ■ Increase sales revenue by providing customers the real-time information they need to make purchasing decisions. ■ Increase customer satisfaction © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 29 HANA Real time Inventory Information Description ■ Distributors must respond instantly to demand and supply changes. Both SAP and non SAP supply chain planning solutions need to provide information with speed and accuracy Slow response times results in incorrect inventory levels. Challenges ■ Challenges in processing, accessing and analyzing vast amounts of sales, inventory, and purchasing data. ■ Unable to quickly perform the necessary demand forecasting and supply planning calculations. ■ Stock-outs or excess inventory as a result of latent information for planning. Results ■ Increase sales revenue by providing customers with inventory in in the right quantity in the time frame required. ■ Increased inventory turns and reduced inventory obsolescence as a resolve of timely planning. © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 30 HANA Field Sales Information Business Pain Points ■ Distributors are challenged to create an integrated view of inventory, A/R, and customer demand. Currently, Distributors cannot respond quickly enough to market dynamics, resulting in outdated information being given to customers. Challenges ■ Challenges in accessing large data sets of customer, transactional, and inventory information ■ Difficult to combine the different kinds of information into one consolidated view of the customer ■ ■ ■ Historical pricing & Customer purchases Inventory availability Financial history Results ■ Increase customer loyalty and sales ■ Integrated view of customer demand and inventory ■ Eliminate the dissemination of inaccurate information © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 31 SAP for Wholesale Distribution The 2012 Road Map and Beyond Agenda Annual Update - Wholesale Distribution at SAP Solution and Technology Innovations Overview – Applications – Analytics – HANA/In Memory – On Demand – Mobility Deployment Options Customer Co-Innovation Social Media Summary © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 32 Net Margin Analysis A 360° View of the Customer that goes beyond Cost and Profitability What’s In It for You? Net Margin Analysis Net profit & cost 3rd Party Information PCM / COPA Costs dimensioned by customer, product, channel Discounts and rebates by each dimension Activity unit rates Customer Risk – Dun & Bradstreet Other customer data This involves: Customer \ Sales Other Information CRM\TPM SSM\GRC\BPC Customer service metrics Loyalty index Campaign \ Trade Spend ROI Service level Sales Plans, Budgets and Targets Risk Performance Operational and service metrics (OTIF. Stock turn, Returns ,etc) © 2011 SAP AG. All rights reserved. Analyze profitability across multiple dimensions Identify areas of the business that are underperforming Understand the root causes of poor performance Take decisive actions that improve profits Visibility into true profitability by Customer, Product, Channel, and Geography Identifying the profitable customer segments / Top customers to focus on/ The most effective ways of serving your top customers Transforming or cease trading with profit destroying customers Optimizing the product & service / channel / territory / customer mix Optimizing Prices and Rebates, both strategically and tactically Truly informed key account negotiation This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 33 Net Margin Analysis: A Quick Overview Customer Cost to Serve Summary Analysis Dimensional Analysis Operational Activity Costs Analysis What If Scenarios © 2011 SAP AG. All rights reserved. 34 SAP for Wholesale Distribution The 2012 Road Map and Beyond Agenda Annual Update - Wholesale Distribution at SAP Solution and Technology Innovations Overview – Applications – Analytics – HANA/In Memory – On Demand – Mobility Deployment Options Customer Co-Innovation Social Media Summary © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 35 SAP On Demand Solutions aka Cloud Computing CliffsNotes for Cloud Computing: © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 36 SAP On Demand Solutions aka Cloud Computing Execution is Simple and Easy: It appears as if this young woman is uploading her files to a Cumulus Cloud. http://www.google.com/google-d-s/promos/motion.html © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 37 On Demand Portfolio Seamlessly Integrated for a Hybrid World Companies Departments People SAP Business ByDesign Sales OnDemand Travel OnDemand BI On Demand SAP Business ByDesign for Subsidiaries Career OnDemand Sourcing OnDemand SAP StreamWork ByD based Partner Solutions Carbon Impact © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 38 SAP & SuccessFactors An HCM solution in the cloud SuccessFactors runs in the cloud ■ ■ ■ No hardware to buy or maintain Lower, predictable monthly cost Faster time to value Easy to engage users ■ ■ Built on the same experiences we‟re used to on the Web Continuous innovation Flexible, scalable, secure and fast ■ Optimize Keeps your business agile Find the right people and make them great Align Accelerate BizX Insights Run the business better Get people working on the right things Goals Performance Workforce Planning Recruiting Compensation Learning Succession Jam Analytics Employee Central Foundation - Core HR in the cloud © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 39 Supplier InfoNet by SAP Minimizing Supplier Disruption in a Complex World © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 40 SAP for Wholesale Distribution The 2012 Road Map and Beyond Agenda Annual Update - Wholesale Distribution at SAP Solution and Technology Innovations Overview – Applications – Analytics – HANA/In Memory – On Demand – Mobility Deployment Options Customer Co-Innovation Social Media Summary © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 41 Wholesale Distribution Mobility Trends The Major pain points being solved by leveraging mobility Employees need real-time access to customer and supplier information. Likewise, customers demand distributor responsiveness and faster issue resolution. Application Business Benefit Sales More responsive customer service; more time in the field; higher sales Customer Self Service Faster problem resolution; order placement and tracking Inventory Management Supply chain optimization; reduced overstock; improved customer service Key Performance Indicator Dashboard On-the-spot performance insight speeds and improves decision making Business Workflows Faster approvals speed the pace of business; better use of executive time; rapid request approvals; higher employee satisfaction © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 42 Wholesale Distribution Mobility Trends When are distributors going to implement mobile applications? Almost one-third of large distributors are planning mobile applications. Another third are currently implementing or expanding their mobile applications. Interested but no plans 22% Expanding/upgrading implementation 17% Implemented, not expanding 16% 63% Planning to implement in a year or more 15% Planning to implement in the next 12 months 15% Not interested 12% Source: IDC © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 43 SAP Mobile Solutions for Wholesale Distribution CREATE CONNECT Eclipse Open Source Community CONSUME SAP Applications Databases Sybase Unwired Platform J2EE Connector Architecture Web Services Non SAP Applications SAP and Partner Applications Custom Applications Control Files Management Console Afaria CONTROL © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 44 Mobile Process Apps Bundle for WSD Bundle Customer Sales App Development Availability Order Tracking for Customers 1Q2012 SAP ERP Customer Order Entry 2Q2012 Sales Call Preparation and Order Entry 2Q2012 Material Availability Available Order Status Available Order Adjustment 1Q2012 Proof of Delivery and Collect Payment 2Q2012 Return Processing 2Q2012 Driver © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 45 SAP for Wholesale Distribution The 2012 Road Map and Beyond Agenda Annual Update - Wholesale Distribution at SAP Solution and Technology Innovations Overview – Applications – Analytics – HANA/In Memory – On Demand – Mobility Deployment Options Customer Co-Innovation Social Media Summary © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 46 SAP Rapid Deployment solutions Addressing the “new normal” business environment > SAP Rapid Deployment solutions address today‟s market reality by providing complete solutions, that can be deployed easily, fast and affordably at predictable scope, time, cost and value The “new normal” customer expectations Driving Forces The SAP Rapid Deployment solutions approach Growing Line of Business influence in all industries New levels of time-to-value and consumability brought in by SaaS models Fixed Scope Reduced time to determine expected outcomes Complete Modular SAP Software integrates to future and current landscape Relevant Best Practice processes included predetermined price for software and services Customer Expectations Instant value for business needs Low and predictable cost Consumer-grade quality and usability Integrated and flexible solutions Quick Up and running in less than 90 days Flexible Offered On-Premise, On-Cloud, on Mobile (*) Superior – Significantly reduced service to software – 20% Total Cost of Ownership reduction – Supported by traditional license or subscription *) Offered with Sybase Mobile Sales for SAP CRM © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement Confidential 47 Wholesale Distribution Rapid Deployment Solutions List of available WSD Rapid Deployment Solutions in 2012 Customer Relationship Rapid data migration to SAP CRM SAP BusinessObjects Sales and Operations Planning RDS SAP Business Communications Management RDS SAP CRM RDS SAP CRM RDS for analytics SAP CRM RDS solution for customer segmentation with SAP HANA SAP CRM RDS for sales pipeline analysis with SAP HANA SAP ERP RDS for operational reporting with SAP HANA SAP NetWeaver MDM RDS for customer data integration SAP RDS for mobile apps and infrastructure Sybase Mobile Sales RDS for SAP CRM Finance SAP BusinessObjects Asset Analytics RDS SAP BusinessObjects Sales and Operations Planning RDS SAP BusinessObjects Spend Performance Management RDS SAP ERP RDS for finance and controlling SAP ERP RDS for operational reporting with SAP HANA SAP ERP RDS for profitability analysis with SAP HANA SAP ERP RDS for trading industries SAP RDS for financial close and disclosure management SAP RDS for mobile apps and infrastructure SAP Shared Framework RDS for financials SAP Treasury and Risk Management RDS IT SAP ERP rapid-deployment solution for subsidiary rollout SAP IT Service Desk Operation rapid-deployment solution SAP NetWeaver MDM rapid-deployment solution for customer data integration SAP rapid-deployment solution for mobile apps and infrastructure Procurement SAP BusinessObjects Spend Performance Management RDS SAP SRM rapid-deployment solution for self-service procurement Supply Chain Rapid deployment of advanced production scheduling with SAP SCM SAP BusinessObjects Sales and Operations Planning RDS SAP BusinessObjects Supply Chain Performance RDS SAP ERP RDS for operational reporting with SAP HANA SAP Extended Warehouse Management (EWM) RDS SAP RDS for mobile apps and infrastructure SAP SCM RDS for demand planning SAP Service Parts Planning RDS SAP SCM RDS for global availability-to-promise (global ATP) check SAP Supply Network Collaboration (SAP SNC) RDS for customer collaboration HR SAP ERP RDS for employee and manager portal SAP ERP Human Capital Management (SAP ERP HCM RDS for personnel administration and organization management SAP RDS for mobile apps and infrastructure SAP Shared Service Framework RDS for human capital management (HCM) © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 48 Wholesale Distribution Rapid Deployment Solutions List of planned WSD Rapid Deployment Solutions in 2012 Customer Relationship SAP Web Channel Sales for ERP Social CRM with Streamworks Sybase Mobile Field Service Management SAP CRM RDS for Mobile Sales Finance SAP Real Estate Management RDS SAP Receivables Management RDS for dispute resolution & collections management SAP ERP RDS for finance and controlling China growth plan: Localized ERP Finance entry offering HR SAP ERP RDS for employee and manager self-service (MS Sharepoint support) HCM e-Recruiting Procurement SAP Information Interchange OnDemand RDS for document exchange in the procure-to-pay process SAP SRM RDS for operational sourcing Supply Chain SAP ERP WM -> EWM Migration SAP Event Management RDS for order tracking and exception management SAP SNC RDS for supplier collaboration SAP Business Objects Supply Chain Performance Management RDS IT SAP ERP rapid-deployment solution for subsidiary in 2-tier © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 49 HANA CO-PA Accelerator Rapid Deployment Solution (RDS) Consumable components ERP CO-PA add-on ABAP code HANA data model generator for CO-PA Business transformation session … non-disruptive, instant value Plug-And-Play Installation via support package / note Activation via customizing Data load through automated procedures … no implementation project required The RDS package for the HANA CO-PA Accelerator includes: The HANA CO-PA Accelerator (free of charge) Implementation services Business Transformation © 2012 SAP AG. All rights reserved. workshop This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 50 SAP ERP Rapid Deployment Solution for Operational Reporting with SAP HANA™ Solution to provide compelling SAP ERP operational analytics quickly and affordably Business Models included: • • • • • Financial Reporting Sales Reporting Purchasing Reporting Shipping Reporting Master Data Reporting © 2012 SAP AG. All rights reserved. SAP CRM Rapid Deployment Solution This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 51 SAP ERP Rapid Deployment Solution for Operational Reporting with SAP HANA™ The package includes 10 models from the following list: Financials Sales • Flexible customer open item reporting • Flexible vendor open items reporting • Due A/R items • Days sales outstanding reporting • New general ledger line items • Sales order analysis • Sales order item analysis • Sales order time schedule analysis • Sales organization analysis • Fulfillment rate • Credit memo analysis • Billing document list © 2012 SAP AG. All rights reserved. Purchasing • Purchase orders analysis • PO Goods movement analysis • Returns analysis • Order history overview • Logistics invoice analysis Shipping • Stock overview Generic • Vendor list • Customer list • Material List This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 52 SAP for Wholesale Distribution The 2012 Road Map and Beyond Agenda Annual Update - Wholesale Distribution at SAP Solution and Technology Innovations Overview – Applications – Analytics – HANA/In Memory – On Demand – Mobility Deployment Options Customer Co-Innovation Social Media Summary © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 53 Customer Co-Innovation SAP Community Network This online hub supports customers, partners, consultants, experts, and SAP employees. Companies can find answers to questions and benefit from the expertise of other community members as they develop their own products. The Idea Place An open online forum for customers and ecosystem partners to connect and provide feedback on new developments from SAP. SAP BusinessObjects Innovation Center This interactive online forum lets customers sample SAP technology that is in development. Companies can download prototype software and offer their feedback. SAP Customer Connection A process that enables SAP to enhance and optimize solutions by listening and reacting to customer‟s needs. The process starts with collection of insights and feedback from customer communities and other input channels. Customer Connection is a dynamic feedback loop that will continually improve SAP solutions. © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 54 SAP for Wholesale Distribution The 2012 Road Map and Beyond Agenda Annual Update - Wholesale Distribution at SAP Solution and Technology Innovations Overview – Applications – Analytics – HANA/In Memory – On Demand – Mobility Deployment Options Customer Co-Innovation Social Media Summary © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 55 Social Media: SAP for Wholesale Distribution © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 56 SAP for Wholesale Distribution The 2012 Road Map and Beyond Agenda Annual Update - Wholesale Distribution at SAP Solution and Technology Innovations Overview – Applications – Analytics – HANA/In Memory – On Demand – Mobility Deployment Options Customer Co-Innovation Social Media Summary © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 57 Summary © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 58 Thank You! Appendix © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 60 Order Tracking Development Partner: ExpertIG „What is this all about?“ Enable a customer of a Wholesale Distribution company to track an order, including order status and expected delivery date. The app can be branded to use the companies specific logo and style. Screen Shot Screen Shot Screen Shot Key Pain Points Addressed Distributors' customer have to call customer service to get information on order status and delivery date, to support short term planning. Key Product Features Order status and expected delivery date/time are accessible on a mobile device Facts & Figures: ExpertIG Profile • Role: Inventory manager at a client location • Target Segment: Wholesale Distribution Industry • Planned Availability: Q1 2012 • Price: In process • SAP Technology Stack: SUP 2.1.1, SAP ERP 6.0 • Mobile Device Support: iPhone (Native), Android (Native) • Headquarters: Naperville IL. • Description : ExpertIG is a global provider of mobility and integration solutions for SAP centric companies. • Demo: • Video: © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 61 SAP ERP Customer Order Entry Development: SAP, Contact: Ziv Baum ([email protected], 610-209-5044) „What is this all about?“ Enables store managers to create new orders for your products from their iPhone to insure the right products are in-stock and on the shelves. With ERP Customer Order Entry, store managers can create new orders by scanning a barcode of a product, looking for a product in a catalog or by populating it from past orders. Key Pain Points Addressed Store managers are challenged with ensuring the right products are on the shelves to satisfy his customers today and must react quickly to out-of-stock and changes in demand. Out-of-stock situations are competitive opportunities, timely response is critical. Facts & Figures: • Role: Store Manager, Store Associate • Target Segment: Wholesale Distribution Industry • Version: 1.0.0 • Planned Availability Q2 2012 • Prerequisites: ECC 6.0, SUP 2.1, Gateway 2.0 • Mobile Device Support: Apple iOS 5.x Items can be added to a favorites list, to enable an order template functionality • Demo: TBD • Old orders can be used as a template for new orders • Video: None • Information on each product is accessible on the mobile device • Information on past orders of a specific product is available for managing a more accurate replenishment process © 2012 SAP AG. All rights reserved. Key Product Features • A new order can be created on the spot or saved for later processing • Items can be added to the order scanned using a barcode reader or by using a product catalog This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 62 Liquid Insights for Sales Call Preparation and Order Entry Development Partner: Liquid Analytics „What is this all about?“ Allow your field force to better prepare for a sales call by providing insights about the the customer directly on their mobile device. Visually present customer information, historical orders, and targets for available promotions via Insight Pops enabling salesmen to see new opportunities and increase sales. Key Pain Points Addressed Many sales calls hinge on limited preparation time and limited time with decision makers Decision makers often do not have the historical perspective (that is, what did I order last time?) to choose from the available products carried by a wholesaler. Facts & Figures: Key Product Features • Role: Sales and Field support staff • Target Segment: Wholesale Distribution Industry • Planned Availability: Q2 2012 • Price: SRP $3000 per user • SAP Technology Stack: SUP 2.1, SAP ERP 6.0, CRM and Afaria • Mobile Device Support: iPad • Demo: Access issues and customer specific info on the spot to improve customer satisfaction. Tailor order guide to a specific customer‟s history and market. Suggested order is then approved by the customer and recorded. Liquid Analytics Profile • Headquarters: Jacksonville, FL • Video: © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 63 SAP Material Availability Development: SAP, Contact: Andreas Kraft ([email protected]) „What is this all about?“ Enables the user to search for materials and view the details. Material availability and price information on customer base can be provided right away and support the user in his daily requests. Allowing the to make material reservation easy and directly from a mobile device guarantees maximum customer satisfaction. Key Pain Points Addressed Sales people cannot access material details when in the field Material price and availability information needs to be provided to customers right away Unable to make a reservation from a mobile device Key Product Features Facts & Figures: • Role: Sales representative, Account executive • Target Segment: LoB Sales, cross industries • Planned Availability: Available • Price: Price list • SAP Technology Stack: SUP 2.1; Gateway 2.0; SAP ERP 6.0 • Mobile Device Support: Apple iPhone OS 4.0.0; RIM Blackberry Device OS 5.0, 6.0 • Demo: App Gallery Search materials View material details Check customer specific pricing and material availability Make a reservation • Video: © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 64 SAP ERP Order Status Development: SAP, Contact: Susanne Cecil ([email protected]) „What is this all about?“ “Where is my order?” the customer asks the sales rep during a customer visit. The sales rep can track the status of the sales order on the spot. The app addresses a key concern of the customer in a timely and pro-active fashion. The sales rep can check the sales order status at a glance and understand immediately if there are issues. Key Pain Points Addressed No quick and easy online access to order data No meaningful overall and shipping status at a glance Key Product Features Facts & Figures: • Role: Sales representative • Target Segment: LoB Sales • Planned Availability: Available • Price: Price list • SAP Technology Stack: SUP 2.1; Gateway 2.0; SAP ERP 6.0 • Mobile Device Support: Apple iPhone 4.x • Demo: App Gallery Find sales order using the “My Customers” list or directly by order number Check status at a glance and understand immediately if there are issues like a delivery block Check the shipping status to see if ordered goods have been issued Call or mail in-house contact to solve issues • Video: © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 65 Order Adjustment Development Partner: Neoris „What is this all about?“ Delivery drivers would like to have access to up-to-the-minute updated orders, be able to change them based on stock availability and customer‟s requirements, and issue updated invoices while at the customer‟s location Key Pain Points Addressed Delivery drivers does not have the tools to updated an order on the spot and issue an updated invoice. Key Product Features Manage stock on truck Access a list of customers on route Access customer‟s order Facts & Figures: • Role: Delivery driver Add or subtract items from an order • Target Segment: Wholesale Distribution Industry Get customer approval and issue updated invoice • Planned Availability: Q1 2012 Neoris Profile • Price: In process • Headquarters: Miami, FL • SAP Technology Stack: SUP 2.1, SAP ERP 6.0 • Mobile Device Support: iPad iOS5 or higher • Demo: iPad demo • Description Neoris is a global business and IT consulting company that specializes in providing application outsourcing services and solutions and services in support of SAP applications. More information is available at www.neoris.com. • Video: © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 66 Proof of Delivery & Payment Collection Development Partner: Rocket Consulting “What is this all about?“ Extending the enterprise delivery and payment process to the customer at point of delivery for greater efficiency and service Key Pain Points Addressed Reduce time & cost of preparing & processing vehicle tours Improved customer service, reduce disputes & invoicing cycle Provide drivers ability to process PoD and delivery payment Provides wholesaler real-time payment & delivery information Key Product Features Direct integration into standard SAP ERP delivery scenario Delivery tour route planning Facts & Figures: Electronic PoD: signature capture, GeoTag • Role: Delivery Vehicle/Driver • Target Segment: Wholesale Distribution Industry • Planned Availability: Q2 2012 • Price: From $100/driver/month Rocket Consulting Profile • SAP Technology Stack: SUP 2.1; SAP NetWeaver DOE, ECC 5.0 • Headquarters: London, UK • Mobile Device Support: Apple iOS; BlackBerry OS 5.0, 6.0; Android 2.3 (Honeycomb), Windows Mobile • Description • Demo: iPhone demo Supply Chain Execution specialists providing solutions using SAP software, complementary technology such as mobile & SAP add-ons. © 2012 SAP AG. All rights reserved. Payment on delivery by cash, cheque or credit card This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 67 Return Processing: Proof of Collection Development Partner: Rocket Consulting “What is this all about?“ Providing efficient planning and execution of planned/unplanned returned orders to create better visibility, eliminate handling unnecessary time & cost and improve customer touch points Key Pain Points Addressed Remove manual processing and reverse logistics delays of paper based returns process. Improve accuracy & visibility Items “lost in the system”, not reaching the right warehouse Minimize returns disputes and reduce claims for lost products Key Product Features Direct integration into standard SAP ERP returns scenario Facts & Figures: Return collection tour route planning • Role: Delivery Vehicle/Driver Manage planned and ad-hoc returns • Target Segment: Wholesale Distribution Industry Electronic PoC: signature capture, GeoTag • Planned Availability: Q2 2012 Product returns handling & routing instructions • Price: From $100/driver/month • SAP Technology Stack: Rocket Consulting Profile SUP 2.1; SAP NetWeaver DOE, ECC 5.0 • Headquarters: London, UK • Mobile Device Support: Apple iOS; BlackBerry OS 5.0, 6.0; Android 2.3 (Honeycomb), Windows Mobile • Demo: iPhone demo • Description Supply Chain Execution specialists providing solutions using SAP software, complementary technology such as mobile & SAP add-ons. © 2012 SAP AG. All rights reserved. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 68 © 2012 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA, pureScale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli, Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the United States and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered trademarks of Adobe Systems Incorporated in the United States and other countries. Oracle and Java are registered trademarks of Oracle and its affiliates. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps, Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync, Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Google Inc. INTERMEC is a registered trademark of Intermec Technologies Corporation. Wi-Fi is a registered trademark of Wi-Fi Alliance. Bluetooth is a registered trademark of Bluetooth SIG Inc. Motorola is a registered trademark of Motorola Trademark Holdings LLC. Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems Inc. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc. Sybase is an SAP company. HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarks of Crossgate AG in Germany and other countries. Crossgate is an SAP company. Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. IOS is a registered trademark of Cisco Systems Inc. RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registered trademarks of Research in Motion Limited. © 2012 SAP AG. All rights reserved. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 69
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