MySabre with Sabre VPN

Transcription

MySabre with Sabre
VPN
MIGRATION /
INSTALLATION GUIDE
Table of Contents
Table of Contents ....................................................................................................................... ii
Introduction ................................................................................................................................ 3
Before Installing ......................................................................................................................... 3
New MySabre User Installation.................................................................................................. 4
Appendix A – ActiveX Settings ................................................................................................ 18
Appendix B – Video Resolution Issues .................................................................................... 21
Appendix C – Windows 7 or Vista Operating Systems ............................................................ 23
Edition 2.2 (December 2009)
© 2009, Sabre-Holdings, Inc. Pat. 6,630,942. All rights reserved.
This documentation is the confidential and proprietary intellectual property of SabreHoldings, Inc. Any unauthorized use, reproduction, preparation of derivative works,
performance, or display of this document, or software represented by this document,
without the express written permission of Sabre-Holdings, Inc. is strictly prohibited.
Sabre, Sabre Travel Network, the Sabre logo design, and MySabre are trademarks
and/or service marks of an affiliate of Sabre-Holdings, Inc. All other trademarks,
service marks, and trade names are owned by their respective companies.
Introduction
The MySabreTM Installation process has been automated to provide you with a smooth
installation and migration to Sabre Travel Network’s new desktop platform. This document
was created to provide you with a comprehensive set of instructions to reference when
installing MySabre.
If you are a new MySabre user, please follow the steps below.
Before Installing
Verify the following:
•
You have an Internet connection.
•
The workstation(s) meets or exceeds the MySabre minimum requirements.
•
Windows XP or higher
•
2.0 GHz processor or as recommended by your version of Windows
•
512 MB of RAM or higher
•
Screen Resolution recommendation is a minimum of "High Color (16 bit)"
with a minimum of 1024 x 768
•
You have a valid Sabre® system Sign-in, Password, and Pseudo City Code. If not,
contact your manager or MySabre representative.
•
Your browser must be Microsoft Internet Explorer version 6.0 or higher.
MySabre Migration / Installation Guide
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New MySabre User Installation
Before installing or migrating to MySabre, it is suggested that you close any open
applications.
From your browser go to https://my.sabre.com
At the MySabre sign in screen provide a unique Agent ID (EPR), Sabre Password, and
Pseudo City Code (PCC) and then click on the “Sign in” button.
• If you are a new MySabre user this information including a temporary password
will have been provided to you by MySabre via your security webroom. You will be
prompted to change your temporary password to a permanent password as soon as
you enter.
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Complete all appropriate fields. The New Password must be 6-8 alpha/numeric
characters. The system doesn’t accept a few identical letters and numbers in a run and
the word “Sabre” in various combinations.
• If you are a new agent, your manager can supply you with this information.
Note: It is imperative that each employee sign in with their own unique, confidential
password. Employees within an office or location should never share a password.
1. The “Welcome Screen” will appear. Additional information including Minimum
Requirements, FAQs, Bulletins, Downloads and other useful information can be found
at the “Resource” center.
2. Click on “Next”
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Note: Windows XP with Service Pack 2 continue with step 3. Windows XP with Service
Pack 3 proceed to step8. Windows 7 or Vista proceed to step 6.
3. Windows XP with Service Pack 2 users, select the Windows XP Service Pack 2
Microsoft update link.
4. From the Microsoft download page, select the “Download” button and follow the
instructions for this update.
5. Once the update is installed, restart your computer and begin the MySabre Installation.
Skip to step #8.
6. Windows 7 or Vista users, select the Windows 7 or Vista Update to install a patch to
set the necessary security rights.
7. Select Run to begin installation of the update. Running the update will require a reboot
of the PC. Return to https://my.sabre.com and proceed to step 8.
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8.
Click on “Install MySabre”
9.
You may be prompted to install Active X Control. Click on “Yes” to install the
MySabre ActiveX Control.
10.
The installation routine will use an ActiveX plug-in to check your system to ensure
it meets the minimum hardware requirements including the workstation’s processor
(CPU), RAM, hard drive space, and video settings.
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•
If all items Pass, proceed to the next step.
•
If all items Fail and you have “ActiveX Failure” in the “Your System” column, this is
due to the browser not being able to run the ActiveX plug-in. Directions on how to
enable the ActiveX plug-in are located in Appendix A. Once this has been resolved,
return to this step.
•
If the Processor is the only item that failed and you believe that this is incorrect,
click on the Processor Failure link to continue.
•
If the Video Resolution is the only item that failed, this is probably due to the
workstation’s current video resolution setting and can be corrected very easily.
Directions for changing the resolution are located in Appendix B. Once resolved,
return to step 9.
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•
If there are any other hardware components that do not meet the minimum
requirements, the installation cannot continue.
–
11.
Once your hardware meets the minimum requirements, please return to
https://my.sabre.com to install MySabre.
Click on “Next”.
12.
The installation routine will check to ensure that you are Java Plug-in compliant. If
the workstation is Java compliant, it will respond with “You are Java Plug-in
Compliant! Please continue…” Continue to Step 17.
13.
If the workstation is not Java compliant it will start downloading the Java Plug-in.
Click on “Yes” to continue and obtain a compatible version of the Java Plug-in from
Sun Microsystems.
14.
The download from the Sun Microsystems Website will start. The amount of time
required to download the Java Plug-in will vary depending on your Internet
connection.
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15.
Make sure “Typical setup” is selected and click on “Accept >” to continue.
16.
Click on “Finish” to complete this portion of the installation.
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17.
Once complete, the installation routine will advise that the system is Java compliant.
Select, “Click here when complete” to continue the installation.
18.
The installation routine will present an option to download and install additional
Sabre applications, such as the Sabre Print Module. Select any applications you would
like to install, then click “Next”.
19. If nothing is selected on the screen shown above click “Next” and go to step 28.
Note:
20.
Select TA Sharing if you will be using Turbo Sabre, Client Base Plus, or Air
Ticketing Automator on this workstation.
The installation routine will then display the total download size and the estimated
time it will take to download any selected applications. Click on the “Download and
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Install” radio button and then click on “Next”.
21.
The installation routine will download and start the installation process for
upgrading or adding applications.
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22.
The list of applications to be downloaded and installed is displayed. This list
includes any supporting applications/files for the applications chosen. Click on
“Next>”.
23.
The installation routine will prompt for the location of the applications. Click on
“1.Internet” to continue.
24.
Click on “OK” to start the download.
25.
Progress of the download will be displayed.
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26.
Once the applications have been downloaded, the installation routine will install the
applications.
27.
After all the installation has completed select the “Yes, I want to restart my
computer now” radio button. Once selected click on the “Finish” button.
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28.
After the workstation has restarted, double click on the MySabre icon on the
desktop to access the portal and complete the migration and configuration of MySabre.
Please sign in again.
29. On the System Configuration screen, select the Sabre system you are currently using
from the list. If there are no Sabre applications on this workstation, select “None –
new user” and then “Continue”.
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30. Complete the fields on the Profile Creation page. In the Protocol section select
“Sabre Virtual Private Network” if you will connect via the Internet, then click on
the “Create Profile” button.
Select TA Sharing if you will be using Turbo Sabre, Client Base Plus, or Air
Ticketing Automator on this workstation. You must have previously installed one of those
products or TA Sharing previously from page 13.
Note:
31. When you receive a pop-up asking if you would like to have Sabre VPN integrated to
your desktop, select the “No” option.
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32. When the progress bar reaches 100%, click on the “Click here when complete”
button.
33. The MySabre Home page will now appear. You are now ready to sign into Sabre and
begin working.
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Appendix A – ActiveX Settings
The MySabre installation routine uses an ActiveX control to verify the system’s minimum
requirements and to assist with the installation of other Sabre Travel Network applications.
The ability to download and run the Sabre® trusted ActiveX control must be enabled in
your browser to continue the installation of MySabre.
To allow the ActiveX control to download and run, follow these instructions:
On the Microsoft Internet Explorer tool bar, click on "Tools"
Click on "Internet Options"
Click on the "Security" tab
Click on the "Custom Level" button
The Security "Settings screen" will appear
MySabre Migration/ Installation Guide December 2009
Appendix A – ActiveX Settings
18
Click on "Prompt" or "Enable" for any ActiveX controls that are signed or marked as safe
Click "OK" to save the changes
Click "OK" to save the security changes for that zone
Click "OK" to close the Internet Options box
Click the "Next" button below to continue the MySabre installation
Windows XP Users may see this screen:
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Click on the Informational Area and select “Install ActiveX Control”.
On the Security Warning prompt, select “Install”
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Appendix B – Video Resolution Issues
If the MySabre installation detects the video resolution does not meet the minimum
requirements, follow the steps below. Once changed, the installation of MySabre can
continue. The MySabre portal requires a minimum resolution of 1024 X 768.
Click on the "Start" button
Click on "Settings"
Depending on settings in Windows XP users may skip this step and continue to step #3.
Click on "Control Panel"
Double click on the "Display" icon
Click on the “Settings” tab
In the "Colors" box of the settings tab change the colors to a minimum of "High Color (16
bit)"
In the "Screen Resolution" box of the settings tab, change the resolution to a minimum of
1024 x 768
Click "Apply"
Note:
Windows may ask you to either restart the computer or to apply changes without
restarting. Choose ‘Apply Changes Without Restarting’
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Windows will modify your settings and prompt you to keep your settings. Click on "Yes"
to accept the new settings
Click on "OK" to exit Display Properties
You may now resume the MySabre installation.
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Appendix C – Windows 7 or Vista Operating Systems
1. During the installation of MySabre on Windows 7 and Vista we raise the level in
the browser to run as an administrator. After the workstation has been re-booted
for a second time the level in the browser is back to normal. If the user does not
have administrator rights on the local workstation it will be necessary to remove
this elevated status by going into Control Panel>Programs and Features and
remove the program called IE.
Once this is done the MySabre icon on the desktop will open MySabre.
2. It is recommended you enable downloads in your Internet Explorer Browser to
allow the proper download and installation of Sabre VPN. To do this from the
browser follow these steps:
o
Select Tools.
o
Internet Options.
o
Security.
o
Highlight “Trusted Sites”.
o
Select Custom Level.
o
Scroll down until you find the Downloads section and select “Enable”.
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3. When installing the Sabre Print Module on a Windows 7 machine it will be
necessary to reboot the PC.
o
When the PC comes back up you will be presented with a “Windows Security
Alert” where you will need to select Allow Access.
o
It will be necessary to launch the SPM manually.
o
To do so open Windows Explorer and go to C:\SABRE\Apps\OADP and select
OadpUtil.
o
Select Allow Access in the Windows Security Alert window.
o
The SPM icon will appear in the task tray.
4. Windows Vista users will find the Sabre Print Module works a little differently. It
will launch automatically when the PC is re-booted. The Windows Security Alert
window will display Unblock instead of Allow Access.
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Another similar window may display for sabserv.exe.
Important Note: Each time Windows Vista starts, workstations that have the
Sabre Print Module installed will be prompted by Windows Defender for the
OADPUTIL.EXE since this executable starts from the Windows Startup group.
o
Click the Windows Defender icon located in the System Tray.
o
Select Run blocked program and then click on Open Auxilliary Device
Platform.
o
Click Allow and the Sabre Print Module icon will appear in the System Tray.
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5. Windows Vista provides for User Account Controls to allow the user to decide
whether to allow for a particular process. It will be necessary for you to select
Continue from the window to allow any MySabre process.
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MySabre with Sabre VPN

Transcription

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