talking shop

TALKING SHOP
MERCHANT NEWS
JUNE 2006
What influences the
level of fees
you pay
PAGE 4
WEB-BASED MARKETING
IN THE FITNESS
INDUSTRY
PAGE 13
WHAT’S NEW
IN EFTPOS
PAGE 9
june features
What influences the level of
fees you pay (part 2)
Page 4
WELCOME
What’s new in EFTPOS
Page 9
Meet one of our
Commonwealth Games
competition winners
Web based marketing in the
fitness industry
Page 13
what you
have to say
Welcome to the June issue of Talking Shop. I hope that your business has
had a great start to the year and that you have achieved success in the first
half of 2006.
Your feedback is important to
ensure NAB is providing suitable
payment solutions for your
business. Please contact us by
email or in writing:
As the financial year comes to a close we are approaching another busy time for
your business. It is important to be aware of the increased risk of fraud during
busy periods and you need to be well prepared. To assist you with this we have
supplemented our regular fraud update on page 5 with some additional fraud
hints and tips on the back cover.
Email:
[email protected]
Mail:
Merchant News
National Australia Bank
UB4440
800 Bourke Street
Docklands Melbourne
Victoria 3008
In the last issue of Talking Shop we explained the types of costs the Merchant
Service Fee Covers. I hope this helped you understand the costs of our business
and where your money goes. In this issue we will fill in the gaps by outlining the
remaining costs recovered through discrete fees and one-off charges.
We have also further explained the changes to our closure fee on page 10.
This is to follow up the many enquiries we received after communicating this
change in April. The goal of this change was to align closure fees with the actual
costs incurred relating to the recovery and refurbishment of the terminal. As such,
customers using non terminal card acceptance products will not be impacted.
Many other merchants will see a fee reduction as a result of these changes.
We look forward to continuing to communicate practical information to you and
wish your business every success.
Regards
Peter Roeleven
General Manager of Acquiring, Business and Private Banking
Editor - Jenni Tucker
Designed and produced by
www.twenty20.com.au
Talking Shop is published by
National Australia Bank Limited
June 2006
ABN 12 004 044 937
AFSL 230686
2
FEEDBACK
In the last edition of Talking Shop we announced our
‘Going to the games’ competition winners and what a
prize it was!
Les Holm and his family were able to soak up the
atmosphere and enjoy three wonderful days at the
Melbourne 2006 Commonwealth Games. Our five runners
up enjoyed a sneak peak into what was to come at the
exclusive dress rehearsal for the Games opening ceremony.
The Melbourne Commonwealth Games was a great success
and we hope that you also had the opportunity to take time
out to enjoy the wonderful events.
We received some positive feedback from our winners and
we are pleased to report that it was a good result for all.
On page 13, we have included another inspirational story
received from one of our competition runners up.
Dear Feedback
Just a short note to thank everyone for the wonderful prize
we received to the Commonwealth Games in Melbourne.
My family and I had a wonderful time and the organisation
was first class. I’ll write more in a while.
Again thank you for offering such a wonderful prize.
The photo and article in the Talking Shop, Merchant News,
February 2006 is great.
Thank you,
Les Holm
Dynamic Dental Care
how to unsubscribe
If you do not wish to receive a copy of Talking Shop, NAB’s
quarterly educational merchant newsletter covering scheme
compliance, operational changes, fraud updates and general
interest merchant information, please unsubscribe by
email: [email protected] (Please note this will
not change a specific product or service consent you may
have given us in the past).
3
WHAT INFLUENCES
THE LEVEL OF FEES YOU PAY?
It is important that you understand why each fee is charged and exactly what you are receiving in return.
In the previous edition of Talking Shop we outlined the costs recovered through the Merchant Service Fee for Credit card
and Debit (EFTPOS) transactions. In this edition we will describe the remaining costs that are recovered through discrete
fees and one-off charges.
The following table outlines the other types of fees that may apply to your merchant services. We have explained the
possible fees and charges, however you need to be aware that these charges only apply to the relevant merchant services.
Fees and
rebates
Establishment
fee
✓
Annual fee
✓
Monthly
access fee
✘
Terminal and/
or imprinter
fees
✓
Remote
& internet
products
✓
✓
excludes
BPAY
✓
excludes
BPAY
✘
What is it?
What does it cover?
How is it
recovered?
✓
A new merchant fee to cover the set up costs of
your merchant facility.
One off fee
charged on
establishment
✓
Administration costs associated with the provision
of merchant services, such as: PRM (credit card
fraud prevention system), 24 hr Helpdesk Support
and system maintenance.
Annual
charge on the
anniversary date
of establishment
✘
Ongoing security processing, infrastructure and
scheme compliance costs for remote products.
Applied monthly
✓
EFTPOS equipment/manual imprinter and
software costs.
Applied monthly
Applied monthly
Paper
Loyalty rebate
✓
✘
✘
Designed to reduce the Terminal Fee where
merchants average more than $50,000 credit card
turnover per terminal on a monthly basis.
Stationery
✓
✓
✓
Based on the actual costs of stationery items
(& postage) to provide a fair cost recovery system.
Charged per
order
KeyAuth
✘
✓
✓
The KeyAuth service is provided by an external
provider and this fee covers the cost of
this service.
Charged per
authorisation
✓
Available through the KeyAuth service provided by
an external provider. Voice Authorisation costs are
higher than Key Authorisation costs as an operator
is required.
Charged per
authorisation
✓
A chargeback occurs when the cardholder
(or their bank) raises a dispute in connection with
a credit card transaction. If the dispute is resolved
in favour of the cardholder, the transaction is
charged back (debited) to the merchant.
A chargeback fee is applied to cover the costs of
investigating the dispute.
Applied
on dispute
finalisation
✘
These fees relate to the actual costs incurred by
NAB to close your merchant service. This includes
the collection and inspection of equipment by an
external party.
On closure
Voice
authorisation
Chargeback
fees
Closure/
termination
fees
4
Terminal
products
✓
✓
✓
✓
✓
✘
FRAUD UPDATE
Taking fraud seriously is an essential part of minimising risk and enhancing
consumer confidence.
Walk into a retail store and it wouldn’t be too surprising to
find a shop assistant processing a credit card transaction
without checking the signature. Some assistants confess
that they find it awkward to verify a customer’s signature
because they feel it could be insulting to the customer.
While putting trust in your customers is important, this
should not be at the expense of good business sense.
And that means ensuring that all staff check that a
customer’s credit card is genuine.
You want to minimise your exposure to credit card fraud
because certain volumes of fraudulent card transactions
can lead to penalties imposed by card schemes such as
Visa and Mastercard.
It is just good business to follow some simple precautions
and you can reduce your risk immediately. You need to make
sure you avoid the radar of scammers who are looking for
an easy target. That could happen if you become known as
having slack processing procedures.
Check these features are present on all cards:
• Does the card appear altered or tampered with?
• Does the name match the customer?
• Is the embossing clear and well aligned?
• Does the hologram appear three-dimensional
and change colour?
• Can the hologram be scratched off? Is it simply a sticker?
• Is the magnetic stripe smooth and free of tampering?
• Can the signature be smudged?
• Does the number embossed on the card match the
printed terminal receipt?
• If it’s a Visa card, does the number start with a ‘4’?
• If it’s a Mastercard, does the number start with a ‘5’?
Remember that there are other benefits of being vigilant.
If a merchant identifies and retains a stolen or counterfeit
card, they may sometimes be entitled to a cash reward.
what should you do if you suspect fraud?
While the above features alone may not indicate that a
transaction is potentially fraudulent, it’s important to note
customer behaviour as well. This can be a good indicator
that something may not be right.
If a transaction is declined, it is generally for a good reason.
Don’t lower the sale amount in an attempt to complete
the sale. Often the fraudster will be unaware of the available
funds on the card.
If a transaction is declined, refer your customer to
their bank. If you are suspicious of a card or customer,
call 13 25 15 and press 1 for Extension 500.
TIP
Customer information, sales receipts and paper vouchers should be kept secure from theft at all times
and appropriately destroyed after 18 months. Ensure only authorised staff have access to the information.
Fraud enquiries:
Ph: (03) 8634 3222
Email: [email protected]
5
BUSINESS ASSISTANCE
WHEN YOU NEED IT MOST
Whether it’s help with your EFTPOS terminal, processing a refund or
minimising fraud, NAB’s Merchant Service Centre offers support 24 hours a day.
Merchants are often working around the clock. And knowing that you have 24 hour support not only gives you peace of
mind, it helps you run your business more efficiently. That’s the job of NAB’s Merchant Service Centre (MSC), says Howard
Barclay, the centre’s Executive Manager.
one-stop shop
Based in Melbourne, the MSC receives more than 30,000 calls from all over Australia each month. It operates 24 hours a day,
seven days a week. Howard describes it as “a one-stop-shop” assisting merchants with everything from technical support
for non-performing EFTPOS machines, to transaction and value queries, stationery requirements, card assistance, customer
detail amendments and fraud enquiries.
technical recovery
Howard says that the MSC’s primary objective is to resolve a customer’s problems first time, every time. “We achieve this
objective more than 85% of the time in any given year,” he says.
“In terms of technical support for electronic terminals, we are usually able to help merchants get their terminals up and
running at the time of the call,” he says. “On those occasions where the terminal is faulty and cannot be recovered via over
the phone support, we organise for a technician to repair or replace the faulty terminal within four hours of the call being
made in metropolitan areas, and within 24 hours in country areas.”
business partner
Not just a technical support centre, the MSC works in partnership with businesses by providing general assistance with
transaction processing, including posting refunds and reconciling accounts. For merchants making the jump to online
business, staff are also able to provide merchant facility support.
New merchants thinking of joining NAB can also take advantage of the MSC and they can even apply for merchant facilities
over the phone (8am-6pm AEST)
suspicious minds
Another important role played by the MSC is assisting customers to deal with suspicious transactions.
“We take every enquiry seriously,” says Howard, “and offer customers assistance with identifying suspect transactions as well
as helping them to minimise their exposure to people intent on defrauding them.”
Howard continues: “If a transaction is reported and appears unlawful, we feed that information back to the NAB’s Merchant
Fraud Investigation Team which examines that transaction and responds appropriately. Protecting merchants from illegal
activities is an essential part of the NAB’s business support ethic.”
Merchant Service Centre 1300 369 852
6
ARE YOU AT RISK?
Your volume of transactions determines
the process you should have in place to
protect customer information. Does your
business comply?
As a merchant you are always dealing with sensitive customer information.
NAB is committed to helping you safe-guard this information and protect
your customers.
The number of transactions you process determines the combination of
validity procedures that need to be passed. These procedures are based on
a set of standards that are designed to minimise risk and maximise security.
They are called the Payment Card Industry Data Security Standards
do you want to
comply?
For further information, email
[email protected] quoting your
merchant number.
Or visit:
• http://www.visa-asia.com/ap/sea
merchants/riskmgmt/ais.shtml
• https://sdp.mastercardintl.com
• http://www.scanalert.com/
If you are required to comply with these standards, you may have been
notified of this obligation. However, it is recommended that all merchants
become compliant with the Payment Card Industry standards, regardless of
volume of transactions.
how do you protect customer
information?
From a risk management point of view, NAB recommends that merchants
are pro-active in safe-guarding customer data. A good benchmark is the
Payment Card Industry (PCI) Data Security Standard. It contains requirements
and guidelines for all major credit card payment brands including Visa,
Mastercard, American Express, Diners Club and JCB.
Merchants can find out if they are compliant and both Visa and Mastercard
offer programs that can determine how well you comply with the PCI Data
Security Standards.
Visa’s program is called Visa Account Information and Security (AIS).
Mastercard’s is Mastercard Site Data Protection (SDP). See the box pictured
right for the relevant webpages.
There are two key things merchants can do to maximise security of their
customer data. The first is an annual self-assessment questionnaire. The
second is a quarterly network security scan.
The annual self-assessment questionnaire is 75 questions based on your
systems and procedures. Another valuable tool is a quarterly network security
scan after which merchants receive a compliance report highlighting any
vulnerability to the customer information stored on the system.
Scan Alert, in partnership with Visa, offer this online tool which means you
can submit the self-assessment questionnaire via this website. It also currently
offers the free quarterly network security scan.
7
8
NAB Escape
STREAMLINE YOUR TRANSACTIONS
NAB’s new range of EFTPOS terminals are designed for busy businesses that
want reliable and quick customer transactions.
Every merchant has different needs and NAB is committed
to developing tools to help you work more efficiently
– no matter what size your business is. NAB’s new range
of EFTPOS terminals will make doing business with your
customers easier and quicker. NAB has designed a range of
terminals which are reliable and easy to use, with features
that suit your needs.
which terminal suits
your needs?
or mobile operators such as mowing services or party plan
managers. It can also be used in restaurants so diners can
pay for their bill while still at their table, or by real estate
agents who want to take an auction deposit on site.
This NAB Escape terminal also has the following features:
• Fully mobile and compact device
• Broad telecommunications coverage
(98% of the Australian population)
• 200 hours battery life
• Fast printing and transaction speed
NAB Essentials
The NAB Essentials terminal is ideal for sole proprietors
who are keen to grow their businesses. It’s a basic terminal
that’s most suitable for businesses with a low volume of
transactions such as hairdressers and corner stores. You can
use this terminal anywhere there is a phone line.
This NAB Essentials terminal also has the following features:
• Single cable from terminal for power and communications.
• Fast printing and transaction speed
• Large backlit screen for easy reading
• Processes debit, credit and charge cards
• Transactions include purchase, refund, cash out,
settlements and transaction history
• Terminal Fee estimated at $16.90 per terminal,
per month*
NAB Escape
The NAB Escape terminal is a mobile terminal. This wireless
terminal is ideal for businesses that need to accept
payments while on the go. For example, it’s suitable for
trades people who want to charge clients while on site,
• Large backlit screen for easy reading
• Terminal Fee estimated at $29.95 per terminal,
per month*
• Ability to work as a dial up terminal when seated on
base station/recharge unit, which means you can use
any telephone line as a backup if you are in a low
coverage area
* Other fees and charges apply
NAB Eclipse
The NAB Eclipse will be a full functionality desktop version
of the NAB Escape and will be released later this year.
register your interest
If you would like to improve the efficiency and reliability
of your merchant transactions, you can find out more
information by contacting 1300 EFTPOS to register
your interest.
important note
The new terminal range will be available later this year.
Once you have registered your interest we will contact you
directly upon launch of the new range to discuss your needs
and EFTPOS terminal upgrade options.
9
MERCHANT NEWS
closure fee
The changes to the closure fee will apply to electronic
terminal merchants only and in many cases these customers
will be better off. The Merchant Service Centre has received
a number of enquiries from merchants and we assure you
that you should not be concerned by this change.
The closure fee changes were made to closer align the actual
costs of closing your merchant service to the fee you are
charged. For example, when an EFTPOS merchant closes their
facility we pay a fee to an external party for the collection of
equipment and refurbishment. There were also previously
many different closure fee rates that applied in particular
circumstances. This was confusing to customers who have
more than one merchant facility. A closure fee that is the
same across all card present products is a clearer approach.
the key points you should be aware of include:
• The changes replace any closure/termination fee you
would have been charged
This change flows on from the fee review last year as we
work towards providing transparency in the fees we charge.
We want you to understand the fees you incur and the
reasons they are charged.
In April 2006, merchants were sent a notification regarding
changes to the closure fee. This notification was sent in error
to card not present merchants and these changes will not
affect these customers.
Please be assured no fees have been charged in error,
and the new standardised rate for this fee for the closure
of terminal based merchant facilities applied from 15 May
2006.
further information
If you have any questions regarding the closure fee please
email [email protected] and we will be pleased
to provide further information.
• This charge is aligned with the actual costs charged to
NAB for collection and refurbishment of your equipment
• Applies to card present merchant services ie. EFTPOS only
new stationery ordering procedure
To place a stationery order for your manual imprinter please
contact the Merchant Service Centre on 1300 369 852
(select option 3). Simply order the stationery items you
require and generally your order will be sent to you within
5 working days.
Mail orders for stationery will no longer be fulfilled and
merchants should dispose of any stationery order forms to
avoid delays.
10
The ‘stationery ordering made easy’ brochure has been
updated and loaded to the NAB website nab.com.au
Full details of stationery items and costs are available
in this brochure.
If you require further information regarding stationery for
your merchant facility, please contact the Merchant Service
Centre on 1300 369 852 (select option 3).
new merchant agreement
The new NAB Merchant Agreement has been designed to
provide merchants with a quick reference guide for key
issues and procedures that is easy to understand (section 1).
This summary will help you comprehend the full legal
agreement (section 2) and your obligations as a merchant.
We will send you a copy of the Merchant Agreement in the
coming months with your statement. The new Merchant
Agreement replaces any previous agreements you have
received. It is important that you review this document in
full as it is a legal agreement and all merchants are required
to understand the terms and conditions outlined. The user
friendly section is provided to assist you with your review
but does not replace the legal agreement.
If you have any questions regarding your Merchant
Agreement please contact the Merchant Service Centre on
1300 369 852 (select option 1).
what’s new in eftpos?
mastercard PayPass and visa wave
Mastercard PayPass and Visa Wave provide a new technology
that can increase service speed for certain business
types, typically utilising a contactless card reader. The
readers connect to your EFTPOS terminal and to process a
transaction the cardholder taps their card against the card
reader. Card scheme rules articulate which industries best
suit this type of facility. A pin number or signature is not
required for transactions under $35. Receipts only need to
be produced on request by the cardholder.
This technology is designed to meet the needs of certain
businesses that process high volumes of transactions for
small amounts. The devices could increase the speed of
transactions for merchants such as fast food outlets,
video stores or venues selling tickets.
what do we think of it?
It is clear that this innovative technology could add value
for some of our merchants. A key consideration is that only
contactless card devices can be used on these readers and
there are not many currently on issue in the Australian market.
can we do it?
Our new range of EFTPOS terminals are produced by
Sagem, one of the first terminal manufacturers to certify
the Mastercard PayPass card reader with its terminal.
We can enable this functionality and provide suitable
readers if required.
register your interest
To register your interest in this new technology, email
[email protected]
11
HOW TO COMPLETE YOUR
MERCHANT SUMMARY
12
1.
Place a summary voucher (brown) over the top of the summary
card and plate.
2.
Imprint – roll the imprinter handle all the way to the right hand
side and back again.
3.
Remove summary voucher and tear away the cover sheet.
Ensure all details have imprinted onto the voucher.
4.
Use a BLACK or BLUE PEN to complete your merchant summary
voucher – coloured inks cannot be processed.
5.
List all of your sales and credit voucher totals in the left-hand
column. Add all the sales and subtract any credits (refunds) and
write in the total. Please check your calculations so that the
correct amount can be credited to your account.
6.
Enter the total number of sales vouchers (blue) and next to this
– write the total value of sales vouchers. Enter the total number
of credit vouchers (red) and next to this – write the total value of
credit vouchers.
7.
Subtract the total value of credits from the total value of sales
and enter the amount in the red merchant summary box.
8.
Sign and date the summary voucher.
9.
Tear off the rear page – merchant copy and keep
for your records.
10.
Place the original merchant summary (bank copy)
on top of all your sales and credit vouchers.
Place all of these into a red merchant eummary envelope.
11.
Deposit at your local NAB branch.
MERCHANT PROFILE
As runner up in our ‘Going to the Games’ competition, Tina Gallesch of
Fitness Warehouse provides us with some insight into how website marketing
can work even when you least expect it….
web-based marketing in the fitness industry
Many businesses believe that if you have a website,
all it has to do is give a profile of the business, the address
and phone number, and that is enough.
Indeed, why would you want a full-scale shopping cart based
website that people can actually buy through, especially in
the fitness industry. Generally speaking the equipment is
bulky, heavy and freight costs are very high.
The experience of Fitness Warehouse, 148 Port Rd.,
Hindmarsh SA, has been very different. Fitness Warehouse
established their website 7 years ago, and right from the
very start, decided that it would be a full-blown site with SSL
security that customers could actually purchase from, as well
as use as a research tool.
Over the last 7 years we have sent items, large and small, all
over the world - dumbells to Chicago USA, treadmills to East
Timor, supplements all over Australia and to the USA. And
more than 60% of people calling Fitness Warehouse locally
will begin their conversation by saying “I was just on your
website and…..”
There is no doubt that web-based shopping is on the
increase and Fitness Warehouse intends to take full
advantage of that by continuing to build their website to
meet their customers demands and expectations.
Kind regards,
Tina Gallasch, Managing Director
FITNESS WAREHOUSE www.fitnesswarehouse.com.au
13
CONTACT US
help desk support
For customer assistance, to report system faults or
failures or for enquiries relating to NAB’s Payment
Solutions, including:
• general merchant enquiries
• merchant statement enquiries
• change of address notifications
Contact the Merchant Service Centre on
1300 369 852 (select option 1), 24 hours a day,
7 days a week. We’ve listed our product support numbers
below for your convenience:
NAB Secure Internet Payments Service (NSIPS)
1300 138 313
24 hours a day, 7 days a week
NAB E-mail Payments Service (NEPS)
1300 139 439
technical support
• 9.00am – 5.00pm, AEST, Monday – Friday
automated services
• 24 hours a day, 7 days a week
NAB Online Corporate
1300 652 565
8.00am – 8.00pm, AEST, Monday – Friday
authorisations
For authorisations of transactions over your floor limit, mail/
telephone and internet orders and transactions processed
when a terminal is in fallback, please call:
Bankcard/MasterCard/Visa 13 25 15 (select option 2)
Debit account
1300 360 852
American Express
1300 363 614
Diners Club
1800 331 112
Authorisation services are available 24 hours a day,
7 days a week.
sales enquiries
For all queries or information requests on the NAB’s range
of payment solutions for your business:
• call our sales consultants on 1300 EFTPOS (1300 338 767)
(select option 2) 8am – 6pm AEST
• ask your business banker
• visit nab.com.au
YOUR QUESTIONS
ANSWERED
Q. I am an electronic merchant,
how will the recent changes
regarding Zero Floor Limits
impact me?
A: If the cardholder is present, and
you swipe a card or key a card
number through your terminal,
the terminal will automatically
obtain an authorisation for the
transaction. Therefore the Zero
Floor Limit will not impact you.
Q: What about if I process mail &
telephone orders manually via a
Merchant Summary sheet?
A: Because there is a higher risk of
fraud with this method of trading,
the Zero Floor Limit applies,
meaning that you will have to
obtain an authorisation for all of
these types of transactions.
Q: I’m a manual merchant, and I
need to process a refund to a
cardholder. What should I do?
A: If the cardholder is present,
imprint their card on a refund
voucher and make sure they sign it.
Place the refund voucher and an
imprinted Merchant Summary
voucher in the Merchant
Summary envelope.
If there are Sales vouchers also
included in the batch and the
refund amount exceeds the total
sales, you will need to ensure
that you accompany the envelope
with a cheque for the net amount
made payable to the National
Australia Bank and then either
bank it at a NAB branch or post
the envelope to GPO Box 4511,
Melbourne Vic 3001.
15
HINTS AND TIPS
card present
be wary in situations where:
• Customers appear nervous or anxious.
• Customers make indiscriminate purchases without regard to size, style, colour or price.
• Customers hurry you at closing time.
• Customers purchase a large item, such as a television, and insist on taking the item with them
rather than having it delivered.
• Goods or services have been ordered over the telephone to be collected in person at
a later date. (Make sure your customer signs the card and swipe or take an imprint of the card
upon collection of the item).
• You are requested to split transactions over two or more cards.
• Multiple cards are presented with multiple declines.
it pays to swipe the stripe
Always attempt to swipe the card through your terminal or take an imprint of the card. Key entering
a card number greatly increases your exposure to loss as there is no proof that the credit card was
present for the transaction. Key entering increases the risk of chargebacks.
data security
• Always keep your terminal secure.
• Store only the customer’s account information that is necessary for your business and only with the
cardholder’s knowledge and consent (eg name, address or email address).
• Store all data containing cardholder information (eg. authorisation logs, transaction reports and
transaction receipts) in a secure place that allows access to authorised personnel only.
Disclaimer
The material in this publication, including any advice (the “information”) is current as at (June 2006),
is of a general nature only and is intended for distribution to Australian residents only. Statements about
future matters may not be realised and should not be relied upon. The information has been prepared
without taking into account your objectives, financial situation or needs. Before acting on any of the
information, you should consider whether it is appropriate for your circumstances.
To the extent allowed by law, National Australia Bank Limited ABN 12 004 044 937, its affiliates and their
respective directors, officers, employees and agents (“NAB”) disclaim any warranty or representation
about the accuracy or completeness of the Information. Views expressed by external contributors are not
necessarily endorsed by NAB. Neither NAB nor contributors to this publication will be liable in any way for
any direct, indirect or consequential loss or damage however caused, whether in negligence
16
or otherwise, which may be suffered by any person relying on the information, or otherwise arising in
connection with the information or any omission from it.
NAB does not endorse the contents of the advertisements placed in this publication,
or accept liability for any direct, indirect or consequential loss or damage sustained from or after
publication of any advertisement.
The information is subject to copyright and any reproduction of it without the prior written consent
of the copyright owner is prohibited.
© 2006 National Australia Bank Limited ABN 12 004 044 937