Because Amazing Therapists Don`t Just Happen
Transcription
Because Amazing Therapists Don`t Just Happen
9/5/2016 Professional Development Program (PDP) Bridgit Finley [email protected] @bfinleyPTC Relationship building • it is about investing in people. Networking is about meeting people. Networking is a task while relationship building is a commitment. Amazing Physical Therapists Don’t Just Happen…. Define the objective of the mentoring program. • Why? 1 9/5/2016 Improve employee recruitment, satisfaction & retention. • Training • Employee’s Goals @ 6 months Establish Program KPI • How will you measure success? Culture • People want to be around it • People flourish • High morale & low turnover • Millennials want Feedback Bridge the Gap • School & Work • H2 Function in the Clinic • Manage Patients • Avoid Burnout • Get Ready for the Dip 2 9/5/2016 How Can We Grow & Develop? • Meta-cognition • Deliberate Practice • FEEDBACK Going to the Extremes… Mentoring Program • Champion for the Project • Check up on it & those involved • Get feedback 3 9/5/2016 Mentors need Mentoring… • Expectations • Forum • Skills to Mentor How Long? • Starts at 60 days • After on boarding and learn EMR • Continue for 6-9 months • Residency Set it up for Success Mentoring Bootcamp • Hard to see initial value • Putting it in your schedule • Structure a Format • Manage expectations • Ask for a Full Body YES Advice for the Mentee & Mentor • Trust • Be Open to Feedback • Listen • Be Prepared & Use Your Time Well • Be Willing to Talk about Feelings 4 9/5/2016 How to Build Trust… • Keep You Commitments • Set the Intentions • Actions match your Words Why don’t leaders give more feedback? Pairing • Group • 1 on 1 • Expert • Facilitated Giving and Receiving Feedback • Ask • Open • Curious 5 9/5/2016 Feedback.. • Be Specific • The Sooner the Better • Achieve a Goal • Speak Unarguably Program Content • Patient Engagement • Patient Affirmed • Empathy vs Sympathy • Four Habit Model • Mindful Patient Encounter Training – leave nothing to chance.. Customer Service Teach • Communication • Listening • Body Language • Empathy 6 9/5/2016 • “Patients do not care how much you know, until they know how much you care.” Loyalty Survey Not once has a patient every commented on my OCS or how good I mobilized the shoulder What they say is…. 7 9/5/2016 On average how long does a patient tell their history before they are interrupted? A. 10 Seconds B. 18 Seconds C. 32 Seconds D. 1 Minute Clinical Mentorship • Screening Exams • CPR • TBC • Clinical Reasoning Scheduled Lab Time Planned ending … Have a set schedule & skill list Reflect on the learning? Visualize Career Path? Set 1, 3 & 5 Year Goals 8 9/5/2016 9