A Winning Partnership - Wyndham Vacation Rentals

A Winning Partnership
Some of the Coast’s best resort
communities share something in common.
Since 1972, ResortQuest has been proud to provide Coastal
Delaware and Maryland with comprehensive community
association management services.
From Ocean City to Lewes and Sea Colony to The Village at Bear
Trap Dunes, ResortQuest provides nearly 6,300 homeowners in 50
associations with the highest quality management services.
We bring to your association the unique combination of
unmatched local community management experience and local
relationships built over decades AND the resources of a global
Fortune 500 company, Wyndham Worldwide.
Searching for the best local association management services for
your community?
Your quest has ended.
THE DELAWARE COAST
A Local Tradition
of Excellence
ResortQuest combined the resources of a global company with extensive
local ties to bring the best of each to our clients.
For more than 40 years, our talented and experienced local management
team offers us the ability to perform many tasks that smaller companies
must trust to others.
Our decades-long track record of superior management in the resort area
has earned us the respect of local and regional vendors.
We leverage those relationships for the benefit of the associations we are
privileged to manage.
Our clients include:
• homeowners associations
• master planned communities
• condominium regimes
• commercial districts
More than 6,300 homeowners
in 50 associations in this coastal
area trust ResortQuest to manage
their resort communities
THE VILLAGE AT BEAR TRAP DUNES
Our Management Services
• budget preparation
• meeting preparation
• procurement of
required insurance
• preparing minutes
• maintenance of
common areas/facilities
• association billing
and collections
•mailings
• customer service responses
• 24-hour emergency service
• property inspections
• hiring/recruiting employees
• payroll administration
• human resources services
• rule enforcement
• information technology
support services
• special project management
• hiring contractors
• contract management
• financial reporting/audit
•consultation
• strategic planning
• website management
• rental and sales management
• administrative functions
We have developed a unique,
comprehensive and personalized
approach to community association
management, focused on service.
SEA COLONY OCEANFRONT HIGHRISES
People are our most important asset.
Building a strong team to support you
is essential to serving your community
association exceptionally.
Our Local Senior
Management Team
Patrick A. Davis
Vice President, Operations, East Region
ResortQuest Delaware, Wyndham Vacation Rentals
Patrick began his career in 1994 as controller for Sea Colony Realty and
Sea Colony Management in Bethany Beach, Delaware. Over the next seven
years, Patrick assumed greater leadership and operational responsibilities.
He has served as Rental Manager, Director of Operations and General
Manager, ultimately overseeing the company’s vacation rental, real estate
sales and community management divisions.
In 2013, Patrick was named East Region Vice President of Operations for Wyndham Vacation
Rentals North America (WVRNA), ResortQuest’s parent company. He is responsible for the
WVRNA operations in Delaware; North Carolina’s Outer Banks; Myrtle Beach, the Charleston
Islands and Hilton Head in South Carolina; and the Pigeon Forge-Gatlinburg areas in the Smoky
Mountains of Tennessee.
Tom Olson
Area General Manager, Community Management
ResortQuest Delaware
Tom joined ResortQuest Delaware in 2014 with an accommplished
background managing large-scale properties since 1982. He holds master’s
degrees in business and public administration and received his Professional
Community Association Managers (PCAM) accreditation in 1994.
Tom has managed a variety of single family, townhome and condominium
communities on the East Coast featuring extensive amenities, including
golf courses, pools, coastal beaches, food service, health clubs, lakes,
marinas and other recreational facilities.
Prior to moving to the Delmarva Peninsula, he was an adjunct professor at Marywood
University, Pennsylvania, where he taught Organizational Dynamics to graduate students.
He also authored articles on a variety of topics for Common Ground, the community
association industry’s leading publication.
Tom’s strengths include project management, strategic planning and evaluation/consultations
on operating challenges faced by large-scale communities.
DOWNTOWN, THE VILLAGES OF FIVE POINTS
Our Local
Community Managers
Beth Umstead
Community Manager, ResortQuest Delaware
Beth started her career in Community Management in 1993, serving
communities throughout Coastal Delaware with an emphasis on
accountability and customer service. She joined ResortQuest in 2007
and now manages a portfolio of more than 2,000 homes.
Her responsibilities to her communities cover all aspects of property
management including budgeting, contract administration, capital
projects and preparing management reports, as well as working closely
with boards and committees.
Earlier in her career, Beth also worked as a licensed Insurance professional with a large national
carrier, earning numerous local and district honors for her performance. At ResortQuest, Beth
was awarded the Western Frontier Award by her peers and co-workers for her tireless efforts
in building the community management portfolio of business.
Her skill as an accomplished community manager and her extensive knowledge of liability and
insurance risks makes her a key resource for the ResortQuest team and for her community clients.
Beth Ann Steele, CMCA, AMS
Community Manager, ResortQuest Delaware
Beth Ann is a 20-year veteran of the community association industry,
specializing in high rise management. Throughout her career, she has been
responsible for multi-million dollar upgrades to mechanical, safety and
building systems including elevators, fire suppression, HVAC, plumbing
and utility system projects.
She has also managed extensive renovation projects involving roofs,
balconies, facades, parking and other common area upgrades critical to
solid property values. Operationally, Beth Ann’s focus is on providing services that enhance
the quality of life experiences important to owners, renters, visitors and guests. Most
importantly, she serves each client with care and concern using her many years of experience
pursuing cost effective solutions to challenges and positively impacting property values.
Beth Ann holds the Certified Manager of Community Associations (CMCA & AMS) designations,
and is pursuing the advanced PCAM certification, as part of her ongoing pursuit of excellence
in the field of community management. She currently holds a Delaware Real Estate license,
is a National Certificate Pool Operator and also is a Delaware Notary of Public.
NORTH BETHANY
Our Local
Community Managers
Doug Bowden
Community Manager
ResortQuest Delaware
Doug has managed portfolios for ResortQuest for 18 years. He excels at
developer transitions and providing operational structure to communities
that struggle with issues that have resulted from the dependence of
developer control.
Previously, Doug worked in the construction field managing residential
and commercial projects. He has been responsible for millions of dollars in
capital improvement projects, as well as common area maintenance.
Budget development, bidding and project management are among the
many talents Doug uses for the benefit of his clients. His most important
skill however is the “ownership” he takes in every community he manages.
Phil Zampino
Assistant Community Manager
ResortQuest Delaware
Phil began his career in 2006 with broad based experience in single
family, townhome and condominium communities. He joined ResortQuest
in 2015 and assists in managing beachfront high rises along the coast.
He started his property management career with “grass roots” experience
in large-scale communities as part of a security team and was quickly
promoted to covenant enforcement. Later, Phil was responsible for
managing contracts and operations.
Among Phil’s many skills are experience in grounds maintenance,
landscaping, registration systems and contract management.
OCEAN CITY, MD
Local Accounting Services
• On-site team of financial professionals
serving accounting, accounts receivable
and accounts payable
• Keep and maintain a complete set
of financial records
• Produce monthly financial statements
• Ensure payment of all bills and
proper expense classification
• Invoice association dues, collect payments
and oversee delinquent accounts receivable
• Oversee yearly audits and tax returns
• Handle all IRS reporting in
regards to 1099s, tax filings, etc.
KING’S GRANT, FENWICK ISLAND
Local Human
Resources Services
• Employee onboarding
•Training
Job specific, customer service, workplace
safety, sexual harassment, anti-corruption,
information security
• Benefit assistance
Exclusive employee “perks” and travel
programs, tuition/certification reimbursement,
Paid Time Off (PTO), wellness programs, 401k,
financial planning, assistance programs,
community service days
• Payroll administration
• Employee recognition
Years of service, customer service awards
• Full-cycle recruitment
Advertising, pre-screening, background checks,
drug tests, offer letters
OCEAN CITY PIER
Our community managers are
backed by a talented local team,
including information technology and
marketing professionals, plus hundreds
of dedicated local associates.
Local Support Team
John Baker
Senior Information
Technology Manager
• Data security
• Web cams
• Point of sale
& badging systems
•Computer
& telecom support
• Document management
Tim Fisher
Marketing Manager
• Web sites
•Surveys
• E-mail communication
•Collateral
•Newsletters
Security, housekeeping, maintenance,
customer call center, administrative
assistants, fitness professionals,
licensed real estate agents...
BETHANY BEACH
Global Resources
A division of Wyndham Destination Network, Wyndham Vacation Rentals
and ResortQuest Delaware offer the best, most experienced local managers
and the global resources of one of the world’s most respected hospitality
and management brands.
NYSE: WYN
Local and so much more:
• Resources, reputation and training from a Fortune 500 company
• Employee benefits that entice the best job seekers,
encourage loyalty and continuity of service
• Increased buying power and volume
discounts through coordinated bidding
• Bulk insurance buying
• Information technology services
• Communication services
• Rental and sales management services
SEA COLONY
Our Clients
Association
Units
Association
Sea Colony Recreational Association
2,224
Bethany Lakes
88
Sea Colony East I
208
35
Sea Colony East II
176
Bethany Village
Cotton Patch
65
Sea Colony East IV
108
Fairway Village
166
Sea Colony East V
108
Sea Colony East VI
108
Heron Bay
15
Sea Colony East VII
108
Kings Grant
75
Sea Colony West I & II
58
North Beach Condo
40
Sea Colony West III
24
Ocean Ridge East
66
Sea Colony West IV
24
Pelican’s Pouch
36
Sea Colony West V
18
The Preserve
54
Sea Colony West VI
79
Sea Del Estates
43
Sea Colony West VII
32
The Village at Bear Trap Dunes Condo I
208
Sea Colony West VIII
100
The Villages of Five Points
610
Fairway Village Condo
Units
166
Sea Colony West IX
16
Downtown Area, Five Points
50
Sea Colony West X
46
North Village, Five Points
90
Sea Colony West XI
44
Town Center East, Five Points
120
Sea Colony West XII
48
Town Center West, Five Points
104
Sea Colony West XIII
40
Watermark at North Bethany
49
Sea Colony West XIV
32
The Tides
93
Sea Colony West XV
112
Sea Colony West XVI
46
Sea Colony West XVII
84
Sea Colony West XVIII
68
Sea Colony West XIX
119
Sea Colony West XX
197
Sea Colony West XXI
5
Sea Colony West XXII
12
Sea Colony West XXIII
5
ResortQuest Association Management
33176 Coastal Highway, Suite 3
Bethany Beach, DE 19930
302.537.8888 • ResortQuestHOA.com